ANA Domestic Flight Online Business Travel Arrangement System - Jun 2018 All Nippon Airways Co., Ltd - ANA@desk
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ANA Domestic Flight Online Business Travel Arrangement System
Jun 2018
All Nippon Airways Co., Ltd.
Contents
1-1 What Is ANA@desk? 2
2-1 Benefits of ANA@desk (1) 3
2-2 Benefits of ANA@desk (2) 4
2-3 Benefits of ANA@desk (3) 5
2-4 Benefits of ANA@desk (4) 6
2-5 Benefits of ANA@desk (5) 7
2-6 Benefits of ANA@desk (6) 8
2-7 Other Convenient Features 9
3-1 Flow Process of Using ANA@desk (1) 10
3-2 Flow Process of Using ANA@desk (2) [From Making Reservations to Issuing Tickets] 11
4-1 Steps through to Concluding a Contract Agreement (1) 12
4-2 Steps through to Concluding a Contract Agreement (2) 13
4-3 Steps through to Concluding a Contract Agreement (3) 14
5-1 List of Credit Card Companies Handling ANA@desk 15
6-1 Contact Information for Inquiries 16
1
1-1 What Is ANA@desk?
Makes business travel more efficient and economical.
Less time and cost is spent on domestic business travel arrangements.
Using No annual membership fees and usage fees
ANA@desk * Communication charges will be incurred for Internet access.
ANA@desk is an ANA domestic flight online business travel arrangement system
designed for optimizing business travel for corporate customers.
< 5 Benefits of ANA@desk >
Reduce costs through exclusive fares offered
1 via ANA@desk.
Page 3
A lump-sum settlement payable after monthly
2 travel enhances convenience.
Page 4
3 Visualizes business travel costs. Page 5
4 Access is available via smartphones. Page 6
5 ANA@desk Support provides reliable follow-up. Page 7
6 English website available. Page 8
2
2-1 Benefits of ANA@desk (1)
1 Reduce costs through exclusive fares offered via ANA@desk.
@Biz and Premium @Biz, which are exclusive fares offered via ANA@desk, allow you to make reservations and changes
until the day of departure. Discount fares, including Basic Fares, can also be applied to ensure optimal fares for each form of business travel.
@Biz Premium @Biz
This is a fare which allows reservation changes that can be This is a fare which allows reservation changes that can be
used for one or more sectors. used for one or more sectors.
This is the fare for flying Premium class.
※As of January 30, 2018
Boarding on 01 April 2018 is on board.
※It is the maximum discount Up to 45%* Changes in Reservation on the
rate calculated from the one day of departure
way fare at boarding on
discount reservation Up to 37%* Changes in Reservation on the
discount reservation day of departure
between April 1 and
Jun 30, 2018.
*Compared with one-way fares of Tokyo (Haneda)-Okayama route from April 1 to *Compared with one-way fares of Tokyo (Haneda)-Okayama route from April 1 to
Jun 30 ,2018. Jun 30 ,2018.
Reservation period From 9:30 a.m. two months prior to the day of departure to the day of departure
Due date of e-ticket Earlier than three days prior to the day of departure: Within three days including the day of making a reservation
issue Later than two days prior to the day of departure: 20 minutes before departure
Changes Possible to make reservation changes; however, not possible to change routes, name of traveler or carrier after issuing e-tickets
Expiration date (1) Business Repeat
90 days from the day and the following day of the ticket issuance for
90 days from the day and the following day of use of the first ticket
the first route. If you have a reservation, the ticket is valid only for the
(2) Business Repeat coupon ticket (one route)
flight you have reserved.
90 days from the day and the following day of the ticket issuance
Note If you don’t fly the same route six times during the valid period, we will Even if you don’t use the second coupon ticket, we will deem it used
refund the balance amount. and charge for both fares.
Convenient features
Limits can be set for each route and fare so that business travelers cannot make reservations for routes that are unlikely to be
for managing
used more than six times within the valid date or for discount fares that may entail cancellation fees.
business travel 3
2-2 Benefits of ANA@desk (2)
2 A lump-sum settlement payable after monthly travel enhances convenience.
Since an invoice for lump-sum payment is sent for airfares for each month,
business travelers do not need to pay in advance and companies’ settlement operations can be reduced significantly.
Flow process from reservation (cancellation) to boarding and billing
First day of each End of each 5th business day of 10th day of following Payment by
month Month of taking a flight month following month month* designated date*
I. Reservation
II. Ticket issuance
III. Boarding
amount
IV. Expected billing
V. Settled billing amount
VI. Lump-sum invoice
VII. Payment
2 days later
Cancellation
Cancellation
Cancellation
No Cancellation fees accrued
cancellation Will be charged the following month together
fee with fares
* Specific billing/payment dates vary depending on contract terms and settlement intermediaries. Please contact your selected settlement intermediary at the time of enrollment. 4
2-3 Benefits of ANA@desk (3)
3 The usage status can be viewed in a list. Visualizes business travel costs.
Original administrative codes can be set according to your company’s administrative method. In addition, different types of statements are
available for various purposes such as managing business travel costs and checking the details of business travel.
Administrative items that can be set for ANA@desk
Department code registration Up to a total of 702 departments can be set for your company’s departments and department codes (uploadable using CSV format).
(Individual statements will be issued for each department) These codes will be required entry items when making reservations, enabling convenient management by department.
Up to a total of three administrative codes (within 10 numerical/alphabet characters) can be set.
Corporate administrative code
(e.g., employee ID number, business travel number and project number)
registration
These codes will be displayed as items to be entered (though not required) when making reservations.
Items CSV
PDF
Various data Search format
reflected
Key detailed statements provided by ANA@desk
Various data is available for use in preliminary management of budgets and expenses as well as confirming billing and business travel details. As deemed necessary, respective data can be
downloaded in CSV format to be reconfigured and used for business travel management. Most of these detailed statements can be viewed only by authorized personnel.
Detailed statements Content Search unit Availability
Ticket issuance and boarding You can print out or receive in CSV format the data on e-ticket By e-ticket issuance date or month; by Ticket issuance data (the day of issuance);
statement issuance and boarding records (expected billing amount). department (data available for past 13 months) boarding data (the following day of flight);
expected billing amount (two days after flight)
Settlement statement Details of expected billing amounts are provided in CSV format. By month (data available for past 6 months) Amount settled on the 5th business day of the
following month of boarding
Aggregate statement Daily report on e-ticket issuance (numbers of cases, tickets and The day’s e-ticket issuance/previous day’s Same day
amount) are provided in CSV format. issuance/issuance of two days before
Cost reduction effect statement Cost reduction effect data is computed by comparing the By date/month of flight; by department (data Two days after boarding.
amount when flying using premium/regular fares with the available for past 13 months)
amount when using ANA@desk. You can print out or receive
the final data in CSV format.
In addition, detailed statements for cancellation fees are also available. 5
2-4 Benefits of ANA@desk (4)
4 Access is available via smartphones to support busy business persons.
The system allows you to make various arrangements from checking available seats
to selecting a seat assignment, issuing e-tickets and making changes to reservations via cell phones and smartphones (Japanese Only).
The smartphone service features a simple display design suited for tapping operations. Whether you are outside your office or away on business travel, you
can easily and conveniently access ANA@desk service at any time.
Easy operation via a simple menu Make reservations and gather
information whether you are outside
your office or away on business travel
The menu features
simple buttons for easy The smartphone service
tapping and pressing allows checking available
operations. Often used
functions, such as
seats, selecting a seat Other business traveler friendly features
assignment and issuing
checking available seats, e-tickets to support busy
making quick business persons. The
reservations and
confirming reservations,
flight status is accessible • Receiving information via e-mail
while on business travel.
are intuitively placed at
the top with large buttons.
The system provides timely information via your PC
and smartphone, including the confirmation of
details of flight schedules, flight information and flight
Easy-to-understand design Convenient pull-down menu
status.
• Smart boarding using cell phones
with IC function
SKiP Service is available enabling you to board
without check-in procedures when your seat is
assigned (no need to stop by at the check-in counter
or use an automatic check-in system).
Flight numbers, departure times, fares and seat The pull-down menu allows you to easily
availability can be viewed at a glance. A large button to select an airport throughout Japan.
proceed to the next operation is conveniently placed.
* All screen images are for display only. There are some design discrepancies between iPhones and Android-enabled smartphones.
* Depending on the setting at the time of installation, you can restrict business travelers from making new reservations or issuing e-tickets by
themselves. (Other functions will still be available.)
* Not compatible with WindowsPhone or BlackBerry phones. 6
2-5 Benefits of ANA@desk (5)
5 ANA@desk Support provides reliable follow-up.
ANA@desk is easy to operate for any first-time users: Just follow the on-screen prompts.
Even when you are unsure about how to operate the system, ANA@desk Support and WEB Operations Guide are available
so that you can use ANA@desk with peace of mind.
ANA@desk Support（Japanese Only） WEB Operations Guide.(Japanese )
Toll-free number: 0120-029-269 You can not only view the WEB Operations Guide online but also download
Calling from a cell phone: 0570-029-269(flat-rate nationwide) and print it out in PDF format page by page or in its entirety.
03-6741-1127(toll) Download and print out in PDF format
The audio guidance flows first, and choose the number to be an
inquired content additionally, please (It is possible to choose during
the guidance).
NO Inquiries Business Hours
Domestic flights reservation 6:30-22:00
1 (reservation, change, and
cancellation) and boarding
WEB operation
2 9:00- 18:00
9:00-17:00
(Except 30Dec～3Jan)
Contract and adjustment
3 9:00- 18:00
9:00 – 18:00 on weekdays (Except National Holidays,
9:00 – 17:00 on Saturdays, 1May and
Sundays and New Year Holidays)
holidays
OthersDecember 30 to January 3)
(Not available
9 9:00- 18:00
9:00-17:00
(Except 30Dec～3Jan)
7
2-6 Benefits of ANA@desk (6)
6 English website available
We prepared a long-awaited "ANA @ desk" English site.
※Exclude approver function and feature phone site.
■Available in English, such as Seat Availability and Notification e-mail after reservation completed.
Fare explanation in English.
Reservation confirmation in English.
An English e-mail will send to the
designated address, after you complete
the reservation.
8
2-7 Other Convenient Features
ANA@desk has many other convenient features.
Certificate of ticket issuance Certificate of flight confirmation
The certificate includes reserved flights, boarding procedures, a The certificate includes flight dates, ticket numbers, airfares and other
two-dimensional barcode and other information. Since it is information. It can be used for internal settlement transactions.
* This is not a receipt.
provided in PDF format, you can send it as an attachment. * You can issue the certificate two days after boarding (except for when the flight was changed to another
carrier).
Convenient content
(1) Information from ANA
You can check out currently available campaigns, cost-saving fare ①
information and new services.
(2) Airfare search
You can search airfares by flight date and route (for the past six months), a
convenient feature when you want to look up airfares for your business
travel.
②
(3) Business travel support information ③
You can easily access business travel-related information, including flight
status, airport information, weather and maps. Image: Top page after logging
9
in ANA@desk system3-1 Flow Process of Using ANA@desk (1)
ANA@desk supports companies from both cost and business travel management aspects.
According to your company’s approval flow process, ANA@desk allows you to choose either “self-issue ticket type,”
which enables business travelers to make reservations and issue tickets themselves, or “ticketing request type,”
in which the issuing of e-tickets is limited to authorized personnel.
(Select the option when installing ANA@desk; however, you can change the option afterwards.)
Preparation before starting service From making a reservation to boarding and settlement
Reservations and issuing of e-tickets Boarding
(self-issue ticket type only)
Business travelers
You can use the system anytime, anywhere If you have completed selecting your seat
if you are able to access the Internet using assignment, you can use SkiP Service,
your PC or cell phone. Operation is easy by which allows you to go to the airport on the
simply following the on-screen prompts. day of business travel and board without
going through check-in procedures.
Log in
Request to issue tickets
(ticketing request type only)
Preset Approval Settlement Business travel management
Authorized personnel
(confirmation of request to issue tickets)
Approver
承
認
者
Before using ANA@desk, you must set Confirm and approve requests to issue tickets
various items, including authorized personnel, from business travelers (ticketing request type Lump-sum settlement payable by monthly travel Various kinds of detailed data let you efficiently
employee information and settings for fares only). manage business travel.
by flight route.
Business travelers By choosing “self-issue ticket
出張者type” when start using the system, business travelers can issue e-tickets in addition to making flight reservations, changes and cancellations.
Authorized Authorized personnel verify
承認者 the details of reserved flights made by business travelers and approve the issuing of e-tickets. As representatives, they can also make
personnel
reservations on behalf of business travelers. 10Flow Process of Using ANA@desk (2)
3-2
[From Making Reservations to Issuing Tickets]
ANA@desk is very easy to operate by simply following the on-screen prompts.
* The following is an example of “ticket request type.”
Flow process for business
At your request, we can provide higher security by restricting the use of ANA@desk to employees who have cleared authentication on the intranet.
travelers
1. Log in 2. Make reservations 3. Request ticket issuance 4. Reserve a seat 5. Select a seat
Log in by entering corporate ID, Select flight and fare and enter the When you request ticket issuance,
customer number and password number of travelers. You can make the reservation details are forwarded When you finish requesting ticket
Select a seat on an online seat map.
(customer number is not reservations for up to six people for to authorized personnel in the issuance, select “Reserve a seat.”
mandatory). four routes at one time. administrative department.
Flow process for On the day of departure at
authorized personnel the airport
6. Confirm request for
7. Issue e-tickets At the airport, pick up the customer copy of the e-ticket via an automatic
ticket issuance check-in device and proceed to security check. If you have completed
Log in using an ID for authorized After confirming the reservation selecting your seat assignment, you can use SkiP Service.
personnel. Confirm in a list the details and authorizing ticket
reserved flights for which business issuance, proceed to “Issue
travelers requested ticket issuance. e-tickets.”
* The “self-issue ticket type,” which allows business travelers to carry out
procedures from making reservations to issuing tickets themselves, is also
available. 114-1 Steps through to Concluding a Contract Agreement (1)
A contract agreement needs to be concluded for using the ANA@desk system. You also need to specify a
travel agency or a credit card company beforehand as a settlement intermediary. Please contact your selected
settlement intermediary at the time of enrollment.
* Screening, including the credit limit, is required prior to concluding a contract agreement.
Steps from application to starting to use
1. Application to use 3. Contract agreement
2. Preliminary screening 4. Preparation to use 5. Start of use
ANA@desk exchange
Screening on credit limit and existence Sign and affix your seal to the
Submit application online or via a contract. Delivery of corporate ID, password Start of use is the first day of the
settlement intermediary. of overlapping contract agreement. * Agreement to the terms may be requested in lieu of and initial registration online month in principle.
* Screening criteria may vary by settlement intermediary.
concluding a contract.
Minimum of 2 weeks – Maximum of 6 weeks
* Period will vary depending on the timing of submitting the application or settlement intermediary.
ANA@desk contract term
Travel agency
Settlement/ (travel agency intermediary system)
Contract
contract
or
Company ANA
Credit card company
(credit card company intermediary
system)
Settlement intermediary
124-2 Steps through to Concluding a Contract Agreement (2)
(1) Contract agreement/settlement via travel agency
(travel agency intermediary system)
Under this system, a travel agency handling ANA@desk selected by your company makes a contract agreement and carries out
the settlement of usage fees.
* Screening criteria, settlement method and other relevant matters may vary by travel agency.
* ANA does not specify or introduce travel agencies.
* Please confirm with your selected travel agency since some agencies may not handle ANA@desk.
Settlement/
contract Travel agency Contract
(travel agency intermediary
Company system)
ANA
Settlement intermediary
If you prefer the travel agency intermediary system, please contact your company’s selected travel agency at the time of enrollment.
If you don’t have a preferred settlement intermediary, please check the ANA website for application.
134-3 Steps through to Concluding a Contract Agreement (3)
(2) Settlement via credit card company
(credit card company intermediary system)
Under this system, the settlement of usage fees is carried out using a corporate credit card.
ANA@desk can be used as one of the services in tandem with corporate credit cards.
* Coupons for ANA shareholders may not be used.
Contract to
Settlement/ handle
contract Credit card company ANA@desk
(credit card company intermediary
Company system)
ANA
Settlement intermediary
If you prefer the credit card company intermediary system, please contact your company’s selected credit card company at the time of enrollment.
If you don’t have a preferred settlement intermediary, please check the ANA website for application.
145-1 List of Credit Card Companies Handling ANA@desk
Credit Card Companies
Phone Numbers Operating Hours
(Japanese Only)
JCB Co., Ltd. JCB corporate desk Mon. – Sat.: 9:00 – 17:00
0120-392-739 (toll-free) Closed on Sun. and holidays
0570-064-022 (for cell phones [charge]) (except for Dec. 30 to Jan. 3)
Mitsui Sumitomo Card Co., Ltd. Mitsui Sumitomo VISA corporate desk Weekdays: 9:00 – 17:00
0120-492-212 (toll-free) Closed on Sat. Sun. and holidays
(except for Dec. 30 to Jan. 3)
Sumitomo Mitsui Trust Club Diners Club call center It has no holiday all the year round for 24
Co., Ltd. 0120-074-024 (toll-free) hours.
Credit Saison Co., Ltd. [Corporate card] 9:00 – 17:00
Credit Saison Corporate Card Section (except for Jan.1)
Tokyo: +81-(0)3-6893-8200
Osaka:+81-(0)6-7709-8555
American Express Membership service center Weekdays: 9:00 – 17:00
(If you do not have a corporate card) Sat., Sun. and holidays: Closed
0120-974990 (toll-free)
Mitsubishi UFJ NICOS Co., Ltd. 0570-050535(charge) 9:00 – 17:30 (all year round)
Tokyo: +81-(0)3-5489-6165 (except for Dec. 31 to Jan. 3)
9:00-17:00
(except for Dec. 30 to Jan. 3)
Mitsubishi UFJ NICOS Co., Ltd. DC Card call centers 9:00 – 17:30 (all year round)
Tokyo: +81-(0)3-3770-1177 (except for year-end and New Year
Osaka: +81-(0)6-6533-6633 holiday period)
9:00-17:00
(except for Dec. 30 to Jan. 3)
157-1 Contact Information for Inquiries
For inquiries regarding ANA＠desk Information for corporate customers
(http://wb.biz.ana.co.jp/e/)
ANA@desk Support is also available via the ANA website.
(https://www.ana.co.jp/asw/index.jsp?type=e)
Toll-free number: 0120-029-269
Calling from a cell phone: 0570-029-269 (flat-rate nationwide)
03-6741-1127 (toll)
The audio guidance flows first, and choose the number to be an inquired content
additionally, please (It is possible to choose during the guidance).
NO Inquiries Business Hours
1 Domestic flights
reservation (reservation,
6:30-22:00
change, and cancellation)
and boarding
WEB operation
2 9:00- 18:00
9:00-17:00
(Except 30Dec～3Jan)
3 Contract and adjustment
9:00- 18:00
(Except National Holidays, 1May
and New Year Holidays)
9 Others
9:00- 18:00 ‘ ANA@desk
9:00-17:00
(Except 30Dec～3Jan)
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