ArrowCreek Homeowners Association 2021 Strategic Plan - "Together, Creating Our Path Forward" 2021 to 2026 Strategic Plan

Page created by Salvador Nunez
 
CONTINUE READING
ArrowCreek Homeowners Association 2021 Strategic Plan - "Together, Creating Our Path Forward" 2021 to 2026 Strategic Plan
ArrowCreek Homeowners
Association 2021 Strategic Plan

     “Together, Creating Our Path Forward”

          2021 to 2026 Strategic Plan
ArrowCreek Homeowners Association 2021 Strategic Plan - "Together, Creating Our Path Forward" 2021 to 2026 Strategic Plan
TABLE OF CONTENTS

    1. INTRODUCTION

    STRATEGY FORMULATION                                                                    PAGE 2
    MISSION STATEMENT                                                                       PAGE 3
    VISION STATEMENT                                                                        PAGE 3

    2. PAST CHALLENGES                                                                     PAGE 4

    The ArrowCreek Homeowners Association Board of Directors, Committee Members, Managers and
    Employees, and Community Manager are optimistic about the continuing ability to fulfill the Association’s
    Mission and Vision Statements.

    3. DEVELOPMENT OF THE REVISED PLAN                                                     PAGE 5

    The main goal of the ACHOA Revised Strategic Planning Process was to conduct a community assessment and
    develop a strategic planning process to strengthen resident satisfaction for service and amenities within the
    community, increase market value for ArrowCreek properties and sharpen the effectiveness of community
    governance.

    4. STRATEGIC FOCUS AREAS 2021 TO 2026                                                  PAGE 6

    Maintain and Improve, Strengthen the Brand, Strengthen the Team, Wildfire Prevention, Improve
    Infrastructure, Community Standards, Improve Amenities

    5. STRATEGIC FOCUS AREA GOALS AND PLANS                                                PAGE 7

    Plan for the 26 Miles of ArrowCreek Roads

    Brand and Reputation outside the Gates

    Team Environment for Board Members

    Continue to Strengthen the Wildfire Prevention Plans

    Improvements to Infrastructure and Landscaping

    Enforceable Community Standards

    Improve Amenities

    6. CONCLUSION                                                                        PAGE 15

1
ArrowCreek Homeowners Association 2021 Strategic Plan - "Together, Creating Our Path Forward" 2021 to 2026 Strategic Plan
ARROWCREEK HOMEOWNERS ASSOCIATION (“Association”)

                              2021 to 2026 Strategic Plan

                       “Together, Creating Our Path Forward”

    1. INTRODUCTION:

    This strategy represents the general methods that the Association will use to
    meet its mission and vision, in context with topics discussed in this document.
    The strategy will answer the related questions of “how”. The strategy will
    include how the Association will serve the needs of community members. The
    strategy will make understandable the value proposition that will distinguish the
    Association in the eyes of individuals behind the front gates and outside the
    front gates. The strategy will involve making decisions on allocating operating,
    capital, and reserve resources. The strategy will be designed to maximize the
    long-term value of the Association.

    Strategy formulation includes: (1) Developing the Association’s mission,
    values, and core competencies; (2) Analyzing the Association’s strengths,
    weaknesses, opportunities and threats; (3) Establishing the approach that will
    enable the Association to succeed; and (4) Setting long-term objectives, goals,
    and priorities and a financial projection as well as short-term goals and actions.

    Strategy implementation involves putting the plan in action in order to
    accomplish strategic objectives, goals, and priorities to support the long-term
    value of property and the ArrowCreek subdivision. Strategic implementation
    includes: (1) Internal communications to community members and employees
    as well as external communication to other stakeholders; (2) Assigning duties to
    meet goals; and (3) Resource allocation.

2
ArrowCreek Homeowners Association 2021 Strategic Plan - "Together, Creating Our Path Forward" 2021 to 2026 Strategic Plan
Strategy Evaluation involves monitoring priorities to meet the mission and vision
    of the Association. Strategy Evaluation involves gathering data and monitoring
    outcomes related to expected results or impacts that emerge as a result of
    implementing the strategic plan. Strategy evaluation includes (1) Establishing
    budgetary discipline and project performance expectations, (2)
    Creating/applying measurements based on data collection and segmentation
    against the stated goals and objectives on an aggregate level, and (3)
    Identifying, analyzing, and creating relevant corrective actions to be implements
    if required.

    A mission statement is a short statement of the Association’s core purpose and
    overall goal – Why does the Association do what it does. It identifies the goal of
    the Association’s operations, amenities provided, customers served and
    geographic operation. It communicates the Associations purpose and direction
    to community lot owners, homeowners, employees, renters, vendors, and other
    stakeholders. The current Association Mission Statement is as follows:

    ARROWCREEK HOMEOWNERS ASOCIATION, INC.’S - MISSION
    STATEMENT: The Board is charged with setting broad policy and giving the
    operations team, supported by its management company, the tools to
    accomplish both tactical and strategic goals. The ultimate mission of the Board
    is to protect and enhance the ArrowCreek community’s reputation and services
    so that home values remain strong.

    A vision statement is a declaration of the Association’s long-range goals –
    Where is the Association going and how is the Association going to get there. It
    serves as the foundation for the strategic plan that affects Board decision
    making. It helps focus the Association’s efforts on strategic opportunities. It
    differentiates the Association from other homeowner associations in Northern
    Nevada. The current Association Visions Statement is as follows:

3
ArrowCreek Homeowners Association 2021 Strategic Plan - "Together, Creating Our Path Forward" 2021 to 2026 Strategic Plan
ARROWCREEK HOMEOWERS ASSOCIATION, INC.’S - VISION
    STATEMENT: ArrowCreek offers a premier lifestyle with a robust variety of
    amenities and activities for families and individuals and a friendly and rewarding
    team environment for employees that together build a more beautiful, more
    unified, and safer community – making us simply the best community in
    Northern Nevada to live, work and play.

    2. PAST CHALLENGES:

    The ArrowCreek Homeowners Association Board of Directors, Committee
    Members, Managers and Employees, and Community Manager are optimistic
    about the continuing ability to fulfill the Association’s Mission and Vision
    Statements. There were numerous Strategic Focus Areas or challenges that the
    Association Team (Board Members, Managers and Employees, Committee
    Members, and Community Manager) faced over the past five years. The key
    Strategic Focus Areas over the past years have been:

      • Strengthen the Brand and Reputation of ArrowCreek

      • Enhance the Residents’ Club

      • Expand Amenities and Offerings

      • Unify the ArrowCreek Community

      • Create a vibrant trail system and outdoor fitness circuit

      • Improve appeal of the community through landscaping

      • Maintain existing roads program

      • Continue to differentiate the sub-division to maintain property values

    The Team over the past years has (1) Strengthened resident satisfaction, (2)
    Created policies to support increasing property values, (3) Forged cooperation

4
ArrowCreek Homeowners Association 2021 Strategic Plan - "Together, Creating Our Path Forward" 2021 to 2026 Strategic Plan
and support for common goals that developed a sense of unity among all
    community members, and (4) Provided continuity and vision for subsequent
    Boards. The Board has directed that a revised Strategic Plan be developed to
    provide a roadmap that will serve the Team [Board Members, Managers and
    Employees, Committee Members, and Community Manager] in future decision
    making and allocation of resources.

    3. DEVELOPMENT OF THE REVISED PLAN:

    The main goal of the ACHOA Revised Strategic Planning Process was to
    conduct a community assessment and develop a strategic planning process to
    strengthen resident satisfaction for service and amenities within the community,
    increase market value for ArrowCreek properties and sharpen the effectiveness
    of community governance. This will lead to the development of a sense of
    community by our members and the enhancement of the brand that sets the
    community apart from all other gated communities in Norther Nevada.

    The ACHOA Revised Strategic Plan was developed through a planning process
    that started in 2019 and was cumulated in 2020. The Strategic Planning
    Process included an analysis of the community’s strengths, weaknesses, and
    opportunities through community feedback, using an Online Demographic
    Survey to compare to previous studies (Exhibit A). A Community HOA Amenity
    Comparison Study (Exhibit B) was completed to determine value added
    amenities within the Association, Feedback was received and reviewed from
    Realtors that successfully sell ArrowCreek properties. A review of the
    ArrowCreek Reserve Study was conducted to determine the replacement and
    repair of twenty-year-old assets owned by the Association. A review of
    residential sales in Washoe County to determine trends concerning sale price
    square footage rates inside the gates and outside the gates. Interviews of The
    Club At ArrowCreek ownership and management to determine trends for golf
    course communities. In addition, several focus group meetings were conducted
    to provide feedback about strengths and weaknesses within the community.

5
ArrowCreek Homeowners Association 2021 Strategic Plan - "Together, Creating Our Path Forward" 2021 to 2026 Strategic Plan
Lastly, a review of the original seven (7) strategic focus areas were included in
    this analysis.

    4. STRATEGIC FOCUS AREAS 2021 TO 2026:

    1.    Maintain and Improve, as Necessary, the Existing Road Program and
          Replacement of Other Assets Owned by the Association to maintain
          and grow property values.

    2.    Continue to Strengthen the Brand and Reputation of the Community
          both Inside and Outside the Front Gates.

    3.    Continue to Strengthen the Team Environment for Board Members,
          Association Employees, Committee Members, and Community
          Manager to Build a More Unified Team to Successfully Set Goals,
          Achieve Goals, Manage and Service the Association’s Current and
          Future Needs.

    4.    Continue to Strengthen the Wildfire Prevention Plans to first and
          foremost safeguard ArrowCreek residents, protect property values,
          and will be a Model for Other Northern Nevada Communities and to
          protect property values.

    5.    Continue to Improve the Infrastructure and Landscape of the
          Community Common Area to Improve the Aesthetic Appeal of the
          Community and to protect property values.

    6.    Continue to Strengthen the Team’s Efforts in Providing and
          Maintaining Manageable and Enforceable Community Standards to
          Maintain the Appeal of the Community and protect property values.

6
7.   Continue to Enhance and Improve Upon the Amenities Throughout
         the Community Which Includes Residents’ Center, Trail Networks,
         Walkways, and Park Areas to improve property values.
    These 2021 – 2026 Strategic Focus Areas have both Short Term and Long-
    Term Goals to support their successful implementation and completion. Each of
    these Strategic Focus Areas will have supporting statistical and focus group
    responses to support the Plan as provided in Exhibits A and B. The Strategic
    Focus Areas highlight community strengths that should continue and
    opportunities that can improve the overall image of the community.

    5. STRATEGIC FOCUS AREA GOALS AND PLANS

    1.   Maintain and Improve, as Necessary, the Existing Road Program and
         Replacement of Other Assets Owned by the Association to maintain
         and grow property values.

         Maintenance of 26 miles of roads within the Community is important to home values
         and safety. The roads and fire roads serve as evacuation routes, support firefighting
         access, and provide fire breaks, as identified in our wildfire plan. The other Assets
         owned by the Community, in addition to the roads must be equally maintained and
         replaced, as per the Reserve Plan developed by the Association. The Assets owned
         by the Community have varying dates for replacement, but this replacement planning
         process is necessary for a Community that is over twenty years in existence. Continue
         to manage and maintain solid financials with clean audited financial statements that
         support operating budget, capital budget and reserve fund budget goals established
         by the Board of Directors.

         a.    Short Term Goals (One Year or Less)

               •      Hire Civil Engineering Consultant specializing in roads and
                      transportation, to develop, and refine a pavement management system
                      plan for the roadways and walking paths for the timely repair and
                      replacement of infrastructure within the next 5-10 years.

               •      Hire a Reserve Fund Consultant to develop from the ground up Five-
                      Year Reserve Study for funding and replacement for the Association.

               •      Budget and Finance Committee and Reserve Fund Committee to
                      develop new committee members and backup for the Chairperson.

7
•      Schedule Town Hall Meetings for Annual Operating, Capital and
                      Reserve Budgets and present Reserve Study Update Studies.

               •      Continue to have clean Annual Audits as per NRS 116 to support the
                      strong financial position of the Association.

               •      Continue to manage monthly cash flow and develop Annual Operating,
                      Capital and Reserve Budgets that support the Association goals that
                      maintain fiscal strength of the Association and provide funding for new
                      amenities.

         b.    Long Term Goals (Beyond One Year)

               •      Continue to develop fiscal plans to meet the NRS 116 Funding
                      requirements for the Reserve Fund.

               •      Continue to develop an investment strategy that will allow the availability
                      of funds for planned Reserve Fund activities per year.

               •      Continue to develop Capital Project Budgets that support long term
                      amenity growth for the Association.

    2.   Continue to Strengthen the Brand and Reputation of the Community
         both Inside and Outside the Front Gates.

         Continue to strengthen the Community’s brand and reputation, which will provide a
         clear and succinct statements about the viability of the Community through numerous
         information outlets. Strengthened Brand and Reputation will boost community
         enthusiasm and employee morale and will continue to increase the Community’s value
         proposition and appeal.

         a.    Short Term Goals (One Year or Less)

               •      Continue to improve and add community articles to the ArrowCreek
                      View’s six editions including updates on community events, school
                      articles, and security events.

               •      Continue to improve and enhance the ArrowCreek Website experience,
                      which provides a view of the ArrowCreek Lifestyle.

8
•   Continue to provide prompt responses from the Board, General
             Manager, Security Director, Facilities Management, and Community
             manager to community questions.

         •   Continue to improve communications with staff by having a Board
             Annual meeting to discuss responsibilities and expectations. Continue to
             provide positive articles about Association staff in the ArrowCreek View.

         •   Continue to use Email Blasts, Front Gate Signage and Website to
             communicate significant events within the community.

         •   Continue to use Community Town Hall Meetings to provide information
             with meetings scheduled for the Strategic Plan Feedback, Reserve Fund
             and Annual Budget in 2020.

         •   Continue to enhance the Association Welcome Packet and make
             available to Association members and Realtors to take advantage of the
             Realtors’ 180-degree viewpoint of the community from five years ago.
             This includes and ongoing marketing plan for the community that
             coordinates with the efforts of The Club At ArrowCreek.

         •   Continue to coordinate and communicate with The Club At ArrowCreek
             about activities and events that support both stakeholder groups.

         •   Continue to have a Community Marketing Vendor to provide consistency
             in Community Messaging and Branding for both inside and outside the
             front gates.

         •   Continue to support “Lunch for Leaders”, an activity where Board
             Members interact with other Association Leaders to enhance outside-
             the-gate branding by sharing successes and challenges learned in
             ArrowCreek.

         •   Develop an Advisory Committee Chairperson’s quarterly meeting to
             share recent committee activities, challenges, opportunities, and future
             goals that includes Association Community Manager and Staff to ensure
             alignment with the strategic plan objectives and goals.

    b.   Long Term Goals (Beyond One Year)

9
•     Plan another Realtor Town Hall Meeting for the Community.

                •     Continue to pursue the Community Association Institute (“CAI”)
                      designation as the Premier Large Northern Nevada Homeowners
                      Association through an annual application that demonstrated community
                      member and employee meeting participation, news articles published in
                      CAI magazine and continuing education through the DCAL program for
                      volunteers and employees.

     3.   Continue to Strengthen the Team Environment for Board Members,
          Association Employees, Committee Members, and Community
          Manager to Build a More Unified Team to Successfully Set Goals,
          Achieve Goals, Manage and Service the Association’s Current and
          Future Needs.

          Board members, Board Committee volunteers, Association Managers and Employees,
          and the Community Manager continuously need to be recognized for their
          contributions to the community. Recruitment of community volunteers and their
          development through education, seminars, and mentoring continues to be a
          challenge. Continue to develop and provide employment opportunities with
          appropriate benefits to build a friendly and rewarding team environment for
          employees. Continuously work with the Community Manager to enhance compliance
          with Nevada Statutes and Regulations for the Association.

          a.    Short Term Goals (One Year or Less)

                •     One Board member and some committee volunteers should take
                      ownership and participate in Community Association Institute (“CAI”)
                      programs to pursue the DCAL designation.

                •     Develop an active volunteer recruitment program and marketing of
                      committee openings to the community. Provide new committee member
                      training under the auspices of the Community Manager and Association
                      Managers and Employees to assist in committee participation.

                •     Each Advisory Committee to determine and add a Community Manager.
                      Association Managers or Employee to their committee to assist in
                      communication but also implementation of committee sponsored
                      activities.

10
•    Continue to work with Community Manager to provide communications
                    to the community concerning regulatory changes that impact the
                    management of the community. If necessary, Board members should
                    attend legislative sessions to gather information about potential impacts
                    to the Association.

               •    Work with Association General Manager to monitor and adjust Employee
                    Benefit programs to provide a rewarding team environment that is
                    competitive in the Reno employment marketplace to attract and retain
                    Association employees.
               •    Minimize discussions of outsourcing employment positions to provide job
                    security and enhance the creation of a friendly and rewarding work
                    experience within the Association. Work with Employment Attorney
                    Consultant to minimize such impacts to staff.

               •    Through the Association General Manager, Board of Directors and
                    Advisory Committees, continue employee recognition lunches, support
                    the employee Holiday Food Drive, support employee initiatives to
                    enhance the amenities of the community, and other relevant initiatives.

          b.   Long Term Goals (Beyond One Year)

               •    Develop and determine long-term tasks that should be adopted by
                    ArrowCreek staff such as Fuels Management activities, irrigation system
                    replacement, etc. and its impact on staff employment requirements.

               •    Develop backup plans with Associa Sierra North for assigned
                    Community Manager as per contract.

               •    Develop backup plans for Association Managers to provide smooth
                    transition if the management employee departs.

               •    Develop backup plans for Board Advisory Committee Chairpersons to
                    provide smooth transition if the current Chairperson leaves.

     4.   Continue to Strengthen the Wildfire Prevention Plans to first and
          foremost safeguard ArrowCreek residents, protect property values,
          and will be a Model for Other Northern Nevada Communities and to
          protect property values.

          a.   Short Term Goals (One Year or Less)

11
•    Annually support the Sheep Grazing plan by the U.S. Forestry Service or
                    other partners by providing educational and cautionary information to
                    community members about dogs off leash.

               •    Develop ongoing maintenance plans for previously treated areas funded
                    by grants, using Board-approved vendors and consultants. Provide
                    annual projected budget needs to support such activity.

               •    Work with Truckee Meadows Fire Protection District on Evacuation Plan
                    including scheduling annual community-wide evacuation drills.

          b.   Long Term Goals (Beyond One Year)

               •    Develop long term plan for an additional Fire Grant for remaining
                    community common areas that might also include Washoe County and
                    The Club At ArrowCreek.

               •    Develop a plan to enhance the Community Lot assessment program.

     5.   Continue to Improve the Infrastructure and Landscape of the
          Community Common Area to Improve the Aesthetic Appeal of the
          Community and to protect property values.

          a.   Short Term Goals (One Year or Less)

               •    Hire a Landscape Architect to evaluate and enhance the landscape
                    areas and drainage along ArrowCreek Parkway and develop a
                    replacement plan for the irrigation system to support the approved
                    landscape plan, including drainage improvements.

               •    Develop a drainage plan along ArrowCreek Parkway that is aesthetically
                    appealing.

               •    Continue to monitor the quality of the County treated effluent water
                    where applied as irrigation in the ArrowCreek community. Develop a
                    plan evaluating several alternatives to reduce harmful levels of Boron
                    and other elements harmful detrimental to the landscape plantings.

          b.   Long Term Goals (Beyond One Year)

12
•    Develop a long-term landscape replacement and new installation plan
                    for the next five years using funds from the Reserve Fund and Capital
                    Projects Fund.

               •    Develop a long-term plan for drainage, containment and use of the pit
                    area for plant materials across the street from the maintenance
                    buildings.

               •    Develop a long-term plan with Washoe County and Washoe County
                    School District involvement for the median and landscaped sidewalk
                    areas between Thomas Creek Road and the Front Gate.

               •    Develop a long-term plan with Washoe County and Washoe County
                    School District involvement about the ArrowCreek signage at the corner
                    of ArrowCreek Parkway and Thomas Creek.

     6.   Continue to Strengthen the Team’s Efforts in Providing and
          Maintaining Manageable and Enforceable Community Standards to
          Maintain the Appeal of the Community and protect property values.

          a.   Short Term Goals (One Year or Less)

               •    Continue to enforce Community Governing Documents, Policies,
                    Processes, Protocols, and Fine/Fee Structure to maintain the current
                    high community standards through Association Managers and Employee
                    participation, Board participation, ADRC participation, and Community
                    Manager participation.

               •    Annually review ADRC Guidelines and Board Policies, Rules,
                    Regulations, and Procedures for potential adjustment.

          b.   Long Term Goals (Beyond One Year)

               •    Determine need to amend or rewrite Association Governing Documents.

               •    Determine need to amend the ARROWCREEK HOMEOWNERS’
                    ASSOCIATION RULES AND REGULATIONS FOR PROPERTYUSAGE
                    (REV. 8/20/19)

13
7.   Continue to Enhance and Improve Upon the Amenities Throughout
          the Community Which Includes Residents’ Center, Trail Networks,
          Walkways, and Park Areas to improve property values.

          a.   Short Term Goals (One Year or Less)

               •    Develop strategic short-term improvements to the Residents’ Center, for
                    example shade structure(s)for Kiddy Pool, Outdoor Fire Pits, Yoga
                    classes at night, and upgrade of exercise equipment pending the
                    outcome of the recreational improvements provided by the ArrowCreek
                    renovations.

               •    Continue development of the ArrowCreek Trail System Plan and to
                    determine the need to connect with Washoe County and U.S. Forest
                    Service trail networks, compatible with the community trail map
                    managed by the General Manager, Trails Task Force, and approved by
                    the Board of Directors: identify gaps in the trail system network and
                    remove user barriers.

               •    Development of Music and Movie Events in Park areas within the
                    community, as sponsored by the Association.

               •    Continue to coordinate joint events with The Club At ArrowCreek, such
                    as the Annual Joint Summer Picnic Event, Easter Egg Hunt, Golf
                    Summer Camp, etc.

               •    Continue and enhance other Community Social Events developed by the
                    Association Advisory Social Committee and provide adequate funding
                    for such events in the annual budget.

               •    Continue to enhance Playground equipment at ArrowCreek parks.

          b.   Long Term Goals (Beyond One Year)

               •    Work with Reserve Committee on schedule for the replacement and
                    standardizing of paved walkways and installation of additional paved
                    walkways on Community common areas to support the Trail System
                    Plan guidelines.

14
•      Continue to develop Capital Project budgets to support amenity goals for
                       the Association as developed by Advisory Committees and/or Board
                       Task Force individuals and approved by the Board of Directors.

     6. CONCLUSION:

         ArrowCreek annual average sales price per square foot remains within the premier
         area and activities to enhance and maintain the values have been included within the
         strategic plan. Amenities are being upgraded and new amenities are being planned.
         The brand, reputation and marketing of the community continues with effective brand
         and reputation initiatives though the arrowcreek.com website, ArrowCreek View news
         magazine, email blasts, front gate signs and VOLO village messaging.

         Association Governance continues to be strong with transparent efforts by the Board
         of Directors to comply and enforce NRS 116 Laws, Community Governing
         Documents, Policies, Processes, Protocols, and Fine/Fee Structure to maintain the
         current high community standards to enforce that the community is a desirable place
         to live. The Association is in a stable strong financial condition with reasonable funding
         levels for the Reserve Fund to support replacement of Association Assets. The
         Association employees are significant team players supporting the goals of the Board
         of Directors. The Employees are pleasant and polite to community members and
         deserve community support though funding employee benefits.

         The Residents’ Center décor has been enhanced but further studies will be needed to
         enhance amenities around the Residents’ Center. The expansion of playground
         equipment and a Trail Network will continue to enhance the value of being a
         community member. Social activities have become especially important within the
         community including many social groups actively participating in the community. The
         Board will continue to support these community social activities and support
         developing new activities using existing facilities. The Board of Directors through their
         advisory committees will continue to strive to create joint social programming with The
         Club At ArrowCreek to reduce redundancy and duplication of efforts.

         Therefore, the Association membership is committed to supporting and maintaining a
         healthy vibrant community that support home values. The Association provides
         opportunities for the continued growth of the community spirit created by social
         events, friends, social common interest groups, neighborhood event, and significant
         support for charitable organizations in Northern Nevada.

15
1. EXHIBIT A – DEMOGRAPHIC SURVEY COMPARATIVE REPORT

     2. EXHIBIT B – COMMUNITY HOA AMENITY COMPARISON STUDY

     3. EXHIBT C – ASSOCIATION FINANCIAL HIST

16
ArrowCreek 2020

   549            478 Completed Responses
                                              676
Total Responses   71 Partial Responses      Survey Visits
Q1

How long have you lived inside the gates at ArrowCreek?
Answered: 528   Skipped: 21

                                        42.61%

                      17.42%

                         23.11%

                10.98%

                0%             20%           40%     60%   80%      100%

      Less than one                  1-2           3-5      6-10
      year                           years         years    years

      More than 10
      years
Response   Response
Choices
                      percent     count

Less than one year    5.87%       31

1-2 years            10.98%       58

3-5 years            23.11%       122

6-10 years           17.42%       92

More than 10 years   42.61%       225
Q2

Do you live in or rent out your property?
Answered: 529   Skipped: 20

                                                                  97.54%

                0%            20%      40%          60%     80%            100%

      Live            Rent          Neither (possible lot
      in              out           investor)

                                                                  Response        Response
 Choices
                                                                   percent          count

 Live in                                                           97.54%           516

 Rent out                                                          0.95%             5

 Neither (possible lot investor)                                   1.51%             8
Q3

How many adults over 18 years old live in your home?
Answered: 520   Skipped: 29

                9.23%

                                                  83.08%

                0%            20%   40%    60%         80%        100%

      1         2         3 or
                          more

                                                             Response    Response
 Choices
                                                              percent      count

 1                                                            7.69%        40

 2                                                           83.08%        432

 3 or more                                                    9.23%        48
Q4

How many children (under 18) live in your home?
Answered: 521   Skipped: 28

                9.60%

                                                  78.31%

                0%            20%    40%   60%             80%        100%

        Non          1         2    3 or
        e                           more

                                                                 Response    Response
 Choices
                                                                  percent      count

 None                                                            78.31%        408

 1                                                                8.64%        45

 2                                                                9.60%        50

 3 or more                                                        3.45%        18
Q5

Do the adults in your household work part time or full time, or are they retired?
Answered: 509       Skipped: 40
                   100%

                   90%

                   80%

                                                 54.81%
                   70%

                                                                   52.46%
                   60%

                   50%

                   40%                            8.25%

                   30%
                                                                   17.49%

                   20%
                                                 36.54%

                   10%                                             18.86%

                    0%
                                                              Full Time - P..

        Full                   Part                     Retire              Full                   Part
        Time                   Time                     d                   Time                   Time

        Retire                Full                     Part                 Retire
        d                     Time                     Time                 d

                                                                                                                           Response
Row                           Resident # 1                       Resident # 2                     Resident # 3
                                                                                                                             count

                       Full      Part                     Full      Part                   Full      Part
                                             Retired                            Retired                          Retired
                      Time       Time                    Time       Time                  Time       Time

Full Time - Part     36.54%      8.25%   54.81%         18.86%     17.49%    52.46%       4.32%      2.95%       1.96%
                                                                                                                             509
Time - Retired        (186)       (42)    (279)          (96)       (89)      (267)        (22)       (15)        (10)
Q6

For what reasons do you usually use a computer? You may check all that apply.
This is for historic comparison to the previous surveys.
Answered: 509   Skipped: 40

                                    43.81%

                                                               86.84%

                                     46.17%

                                                                  91.16%

                                               58.55%

                0%            20%     40%             60%       80%        100%

      Busines          Persona        Social Media (Facebook, Twitter,            Emai
      s                l              etc.)                                       l

      Events going on in                     I prefer not to
      ArrowCreek                             answer
Response   Response
Choices
                                          percent     count

Business                                 58.55%       298

Personal                                 91.16%       464

Social Media (Facebook, Twitter, etc.)   46.17%       235

Email                                    86.84%       442

Events going on in ArrowCreek            43.81%       223

I prefer not to answer                    4.91%       25
Q7

Why did you choose to move to ArrowCreek? Please check all that apply.
Answered: 512   Skipped: 37

                 12.89%

                  14.26%

                                                     61.52%

                                33.79%

                                    37.30%

                                                      65.04%

                     17.58%

                                                              74.02%

                                          47.85%

                                                                 80.47%

                0%            20%             40%       60%            80%        100%

      Scenery/View             Amenitie             Gated                    Family - close
      s                        s                    Community                by

      Securit          Gol
      y                f

      Walking and bicycling without needing to walk or ride on a
      street

      We liked the                  Cost of               Other (Please
      house                         Living                specify)
Response   Response
Choices
                                                                     percent     count

Scenery/Views                                                       80.47%       412

Amenities                                                           47.85%       245

Gated Community                                                     74.02%       379

Family - close by                                                   17.58%       90

Security                                                            65.04%       333

Golf                                                                37.30%       191

Walking and bicycling without needing to walk or ride on a street   33.79%       173

We liked the house                                                  61.52%       315

Cost of Living                                                      14.26%       73

Other (Please specify)                                              12.89%       66
Q8

About how often do the residents in your household use the Residents’ Center?
Answered: 513   Skipped: 36

                9.55%

                       19.69%

                                     47.17%

                      17.93%

                0%             20%    40%         60%    80%         100%

      Neve            Periodicall    1-3 days a         More than 4 time a
      r               y              week               week

      1-2 times per
      month
Response   Response
Choices
                           percent     count

Never                     17.93%       92

Periodically              47.17%       242

1-3 days a week           19.69%       101

More than 4 time a week    9.55%       49

1-2 times per month        5.65%       29
Q9

Which amenities of the ArrowCreek Community do you, or other residents in your
home, use? Please check all that apply and indicate usage if possible:
Answered: 486    Skipped: 63
                100%

                90%

                80%

                70%

                60%

                50%

                40%

                30%

                20%

                10%

                 0%

      Basketball                   Cardio                     Gol         Meeting
      Courts                       Equipment                  f           Rooms

      Open Common                      Reading Areas &
      Areas                            Coffee

      Videos in Residents’                   Spa/Hot                Swimming
      Center                                 Tub                    Pool

      Tennis                   Pickle Ball               Weight                Walking
      Courts                   Courts                    Room                  Paths

      Fitness                Bocce Ball                Bicyclin         Park and Picnic
      Trail                  Court                     g                Areas

      None of the
      Above
Q10

Are you a member of The Club at ArrowCreek? If yes, please select what
membership you have. If no, please select no. This is for comparison to previous
surveys. Kind of membership and length of membership are optional questions.
Answered: 497   Skipped: 52

                                      40.85%

                                        44.27%

                                          48.49%

                0%            20%          40%          60%            80%         100%

       Ye            Not currently a member of The Club at
       s             ArrowCreek

       Prefer not to
       answer

       If yes, what kind of membership (Golf, Sport, Social, etc.) and how long?
       (optional)

                                                                             Response     Response
 Choices
                                                                              percent       count

 Yes                                                                         48.49%         241

 Not currently a member of The Club at ArrowCreek                            44.27%         220

 Prefer not to answer                                                         1.81%          9

 If yes, what kind of membership (Golf, Sport, Social, etc.) and how
                                                                             40.85%         203
 long? (optional)
Q11

Have you visited the Club at ArrowCreek Clubhouse in the past six months? If you
have, please tell us why you visited. If you have not, please select response -
“Have not visited.”
Answered: 496    Skipped: 53
                100%

                90%

                80%

                70%

                60%

                50%               52.22%

                40%
                        41.94%
                                           39.92%

                30%
                                                      28.83%
                                                                              26.21%
                20%                                              23.19%

                10%

                 0%

      For                For               For a Meeting or Social
      Lunch              Dinner            Event

      For an ACHOA                Other, such as a special event or charity
      Party                       event

      Have Not
      Visited
Q12

Which Outdoor Winter Activities do you, or any other residents in your household
enjoy? Please check all that apply.
Answered: 427   Skipped: 122

                   14.29%

                     16.63%

                      20.14%

                                              51.76%

                                                   58.08%

                                    36.77%

                  11.48%

                                             50.59%

                  11.71%

                0%            20%            40%        60%           80%        100%

      X-Country                  Downhill                   Ice             Snowboardin
      Skiing                     Skiing                     Skating         g

      Snow                     Hikin          Walking the               Huntin
      Shoeing                  g              dog(s)                    g

      Photograph              Sleddin          Other – Please
      y                       g                list
Choices               Response   Response
                       percent     count

X-Country Skiing      11.71%       50

Downhill Skiing       50.59%       216

Ice Skating            7.96%       34

Snowboarding          11.48%       49

Snow Shoeing          36.77%       157

Hiking                58.08%       248

Walking the dog(s)    51.76%       221

Hunting                8.67%       37

Photography           20.14%       86

Sledding              16.63%       71

Other – Please list   14.29%       61
Q13

Which Outdoor Summer Activities do you, or any other residents in your household
enjoy? Please check all that apply.
Answered: 489   Skipped: 60
22.09%

 12.47%

              26.99%

                     36.61%

 13.29%

                       37.83%

                          43.97%

                                           73.82%

                         42.74%

      17.59%

     14.72%

         22.29%

        21.68%

                                         68.92%

         21.88%

                                49.08%

                  34.97%

0%             20%            40%        60%        80%   100%
Cyclin          Golfin            Fishin      Hikin           Boating
g               g                 g           g

Running and                  Tenni         Pickle                 Visit
Jogging                      s             Ball                   Parks

Walking Paved                Walking                Picnics and
Paths                        Dogs                   Barbecuing

Bocce              Sitting on a             Campin                Bird
Ball               beach                    g                     Watching

Photograph           Other – Please list
y                    below
Response   Response
Choices
                             percent     count

Cycling                     34.97%       171

Golfing                     49.08%       240

Fishing                     21.88%       107

Hiking                      68.92%       337

Boating                     21.68%       106

Running and Jogging         22.29%       109

Tennis                      14.72%       72

Pickle Ball                 17.59%       86

Visit Parks                 42.74%       209

Walking Paved Paths         73.82%       361

Walking Dogs                43.97%       215

Picnics and Barbecuing      37.83%       185

Bocce Ball                  13.29%       65

Sitting on a beach          36.61%       179

Camping                     26.99%       132

Bird Watching               12.47%       61

Photography                 22.09%       108

Other – Please list below    8.79%       43
Q14

In addition to the amenities available in ArrowCreek, are there other amenities you
think should be available to community members.
Please rank the following options from your Most (1) to Least (6) favorite . If you do
not like any of these listed amenities, please select "None of the Above" or "List
Additional Activities."
Answered: 450    Skipped: 99
                100%

                90%
                                                                24.65%
                                                31.70%
                80%            39.11%

                                                                 7.44%
                70%

                                                9.82%           10.70%
                60%
                               11.39%
                                                10.27%
                50%
                                                                18.14%
                               8.91%
                40%                             14.73%

                30%
                               18.32%                           17.21%
                                                14.29%
                20%
                               7.92%

                10%                             19.20%          21.86%
                               14.36%

                 0%
                          Volleyball        Pool/Billiards   Miniature Golf

      1           2        3            4   5        6
Response
Row                                  Rank from 1-6
                                                                          count

                   1        2        3          4       5        6

                 14.36%   7.92%    18.32%     8.91%   11.39%   39.11%
Volleyball                                                                202
                  (29)     (16)     (37)       (18)    (23)     (79)

                 19.20%   14.29%   14.73%    10.27%   9.82%    31.70%
Pool/Billiards                                                            224
                  (43)     (32)     (33)      (23)     (22)     (71)

Miniature        21.86%   17.21%   18.14%    10.70%   7.44%    24.65%
                                                                          215
Golf              (47)     (37)     (39)      (23)     (16)     (53)

Climbing         16.58%   10.05%   15.58%     8.54%   10.05%   39.20%
                                                                          199
Walls             (33)     (20)     (31)       (17)    (20)     (78)

Hair and         12.44%   8.96%    9.45%      8.96%   8.46%    51.74%
                                                                          201
Nail Salon        (25)     (18)     (19)       (18)    (17)     (104)

Additional
                 20.30%   14.36%   28.22%    10.40%   7.43%    19.31%
Social                                                                    202
                  (41)     (29)     (57)      (21)     (15)     (39)
Events

Children’s       17.20%   7.53%    15.05%    10.22%   8.06%    41.94%
                                                                          186
Activities        (32)     (14)     (28)      (19)     (15)     (78)

Improved
                 31.47%   19.83%   15.09%     8.62%   6.90%    18.10%
Pool                                                                      232
                  (73)     (46)     (35)       (20)    (16)     (42)
Amenities

Walking          44.91%   18.60%   11.93%     5.26%   5.61%    13.68%
                                                                          285
Trails            (128)    (53)     (34)       (15)    (16)     (39)

                 14.75%   11.48%   18.58%     9.29%   8.74%    37.16%
Disc Golf                                                                 183
                  (27)     (21)     (34)       (17)    (16)     (68)

Arts and         9.24%    13.59%   16.85%    10.33%   13.04%   36.96%
                                                                          184
Crafts            (17)     (25)     (31)      (19)     (24)     (68)

                 13.02%   11.46%   17.71%    15.62%   14.58%   27.60%
Gardening                                                                 192
                  (25)     (22)     (34)      (30)     (28)     (53)

Expanded         13.56%   8.47%    12.99%    14.69%   11.86%   38.42%
                                                                          177
Playgrounds       (24)     (15)     (23)      (26)     (21)     (68)

                 18.81%   14.85%   17.82%     8.91%   10.40%   29.21%
Ping Pong                                                                 202
                  (38)     (30)     (36)       (18)    (21)     (59)

Extended         33.46%   20.77%   12.69%    10.77%   5.00%    17.31%
                                                                          260
Hiking Paths      (87)     (54)     (33)      (28)     (13)     (45)

Steam            21.05%   17.11%   18.86%    12.72%   7.02%    23.25%
                                                                          228
Room and          (48)     (39)     (43)      (29)     (16)     (53)
Spa
                 34.66%   11.95%   13.15%     5.98%   6.37%    27.89%
Covered                                                                   251
                  (87)     (30)     (33)       (15)    (16)     (70)
Swimming
Pool
                 13.43%   11.94%   18.91%    12.44%   12.94%   30.35%
                                                                          201
Cooking           (27)     (24)     (38)      (25)     (26)     (61)
Classes
                 32.69%   18.85%   17.69%     8.08%   8.46%    14.23%
Improved                                                                  260
                  (85)     (49)     (46)       (21)    (22)     (37)
Gym
Equipment
                 13.14%   6.29%    21.14%    16.00%   8.57%    34.86%
13.14%   6.29%    21.14%      16.00%   8.57%    34.86%
Table          (23)     (11)     (37)        (28)     (15)     (61)    175
Games
              20.86%   6.42%     9.63%       7.49%   11.23%   44.39%
Indoor                                                                 187
               (39)     (12)      (18)        (14)    (21)     (83)
Basketball
              16.58%   13.37%   21.39%      13.90%   8.02%    26.74%
Horseshoe                                                              187
               (31)     (25)     (40)        (26)     (15)     (50)
Pits
              23.96%   16.15%   15.10%       5.73%   10.94%   28.12%
Mountain                                                               192
               (46)     (31)     (29)         (11)    (21)     (54)
Bicycle
Trails        29.49%   14.29%   11.52%      10.14%   3.23%    31.34%
                                                                       217
               (64)     (31)     (25)        (22)      (7)     (68)
Dedicated
Dog Park      15.00%   8.89%    19.44%      11.11%   11.11%   34.44%
                                                                       180
               (27)     (16)     (35)        (20)     (20)     (62)
Badminton     13.45%   4.09%     9.94%      12.28%   11.11%   49.12%
                                                                       171
               (23)      (7)      (17)       (21)     (19)     (84)
Hand Ball     30.30%   3.03%     6.06%       3.03%   4.55%    53.03%
                                                                       66
               (20)      (2)       (4)         (2)     (3)     (35)
Other         53.23%   3.23%     3.23%       0.00%   0.00%    40.32%
                                                                       62
               (33)      (2)       (2)         (0)     (0)     (25)
None of the
Above

                                Other suggestions
Q15

Do you feel like the communication (Front Entry Gate Signage, ArrowCreek View
News Magazine, ArrowCreek Website, VOLO Village, Email Blasts, Mail
Correspondence, TownSquare, etc.) within ArrowCreek’s Homeowners Association,
Inc. is:
Answered: 480    Skipped: 69

                  13.12%

                                                53.33%

                                31.46%

                 0%            20%         40%           60%      80%       100%

      Excellen           Goo             Just             Needs         Terribl
      t                  d               Okay             Work          e
Response   Response
Choices
              percent     count

Excellent    31.46%       151

Good         53.33%       256

Just Okay    13.12%       63

Needs Work    2.08%       10

Terrible      0.00%        0
Q16

Have you read The ArrowCreek View, the Association’s bi-monthly news magazine?
Answered: 481    Skipped: 68

                                                                         97.09%

                 0%             20%            40%           60%   80%            100%

       Ye             No, If no please clarify – not receiving,
       s              etc.

                                                                         Response        Response
 Choices
                                                                          percent          count

 Yes                                                                      97.09%           467

 No, If no please clarify – not receiving, etc.                           3.12%            15

Q17

Do you have any suggestions to content that could be added to the magazine?
Answered: 73    Skipped: 476
Q18

Have you visited our website; www.ArrowCreek.com?
Answered: 470   Skipped: 79

                               31.28%

                                              68.72%

                0%            20%       40%   60%      80%        100%

       Ye            N
       s             o

                                                             Response    Response
 Choices
                                                              percent      count

 Yes                                                         68.72%        323

 No                                                          31.28%        147
Q19

If you visited ArrowCreek.com were you able to get the information or response
needed for your visit? If not, can you explain what went wrong.
Answered: 322   Skipped: 227

                      14.91%

                                                     86.34%

                0%             20%   40%    60%       80%          100%

       Ye             No, Please
       s              clarify

                                                              Response    Response
 Choices
                                                               percent      count

 Yes                                                          86.34%        278

 No, Please clarify                                           14.91%        48
Q20

Did you attend any of the social events put on by the ArrowCreek Social
Committee in the past 12 months?
Answered: 472   Skipped: 77

                                              64.41%

                     17.16%

                0%            20%       40%     60%    80%      100%

      5 or              4           3     2     1 or
      more                                      none

      Was not aware of social
      events
Response   Response
Choices
                                  percent     count

5 or more                         3.81%       18

4                                 2.97%       14

3                                 7.84%       37

2                                17.16%       81

1 or none                        64.41%       304

Was not aware of social events    3.81%       18
Q21

How important is the addition of the new middle school near our community.
(To be located on ArrowCreek Parkway and Thomas Creek to open August 2020)

Answered: 475     Skipped: 74

                               25.26%

                      16.42%

                      16.42%

                                        41.89%

                 0%              20%        40%      60%      80%        100%

       Very                       Kind of         Not
       Important                  Okay            Important

       I think it will be a
       burden

                                                                    Response    Response
 Choices
                                                                     percent      count

 Very Important                                                     41.89%        199

 Kind of Okay                                                       16.42%        78

 Not Important                                                      16.42%        78

 I think it will be a burden                                        25.26%        120
Q22

At the Town Hall on October 1st Realtors felt that the entry to the community from
Thomas Creek to the Front Gate needed to be improved, do you agree with this
opinion?
Answered: 477    Skipped: 72

                         23.90%

                         23.48%

                           26.62%

                           26.00%

                 0%            20%       40%     60%    80%          100%

      Heavily                  Kind of         Mayb    Do not
      Agree                    Agree           e       agree

                                                                Response    Response
 Choices
                                                                 percent      count

 Heavily Agree                                                  26.00%        124

 Kind of Agree                                                  26.62%        127

 Maybe                                                          23.48%        112

 Do not agree                                                   23.90%        114
Q23

A study has been conducted to compare different master planned communities. Do
you care to know if ArrowCreek has more, less. or just different amenities?
Answered: 473   Skipped: 76

                  13.53%

                     16.70%

                               27.48%

                                        42.28%

                0%              20%         40%          60%        80%        100%

      I would really like to               Kind of important to
      know                                 know

      Not important to                  I do not care about other
      know                              communities

                                                                          Response    Response
 Choices
                                                                           percent      count

 I would really like to know                                              42.28%        200

 Kind of important to know                                                27.48%        130

 Not important to know                                                    16.70%        79

 I do not care about other communities                                    13.53%        64
Q24

Do you volunteer within the community or for other charitable organizations in
Northern Nevada? If so, what organizations, clubs, or association committees are
you involved with or would like to be involved with?
Answered: 470   Skipped: 79

                         22.77%

                                      37.02%

                                        40.85%

                0%              20%            40%   60%   80%        100%

       Yes, but prefer to not                    N    Ye
       disclose                                  o    s

                                                                 Response    Response
 Choices
                                                                  percent      count

 Yes, but prefer to not disclose                                 40.85%        192

 No                                                              37.02%        174

 Yes                                                             22.77%        107
Q25

Recently the Architectural Design Review Committee (ADRC) forwarded the revised
guidelines concerning exterior home and landscaping changes that require prior
written approval that went into effect on January 1, 2020. The guidelines are?
[Please indicate which comments below apply.]
Answered: 411   Skipped: 138

                  13.63%

                                                    67.15%

                0%             20%         40%        60%         80%   100%

      Easy to read and find information that applies to my
      projects.

      Flexible and meets my
      expectations.

      Applied consistently throughout
      Community.

      Sitting on a shelf for review at a future
      date.

      In need further modifications, please provide suggestions
      below:
Response   Response
Choices
                                                                    percent     count

Easy to read and find information that applies to my projects.      8.03%       33

Flexible and meets my expectations.                                 8.03%       33

Applied consistently throughout Community.                          8.76%       36

Sitting on a shelf for review at a future date.                    67.15%       276

In need further modifications, please provide suggestions below:   13.63%       56
Q26

Have you gone thru the ADRC design process since 2015, and was your project
approved or not approved?
Answered: 458     Skipped: 91

                                                     63.97%

                                  32.97%

                  0%            20%        40%          60%   80%        100%

      Approve             Not                    Not
      d                   approved               applicable

                                                                    Response    Response
 Choices
                                                                     percent      count

 Approved                                                           32.97%        151

 Not approved                                                        3.06%        14

 Not applicable                                                     63.97%        293
Q27

Rate your experience with the ADRC if you have gone through the process?
Answered: 383   Skipped: 166

                                      44.13%

                     15.14%

                          25.59%

                 12.53%

                0%             20%       40%               60%   80%        100%

      Eas            Somewhat                  Very              Did not submit
      y              difficult                 difficult         project

      If not approved, will you tell us why your project was
      rejected?
Response   Response
Choices
                                                                    percent     count

Easy                                                               12.53%       48

Somewhat difficult                                                 25.59%       98

Very difficult                                                     15.14%       58

Did not submit project                                             44.13%       169

If not approved, will you tell us why your project was rejected?    2.61%       10
Q28

Have you gone thru the ADRC process and needed assistance. Was the assistance
and communication satisfactory?
Answered: 288   Skipped: 261

                                               59.03%

                                     40.97%

                0%             20%       40%        60%   80%        100%

       Ye            N
       s             o

                                                                Response    Response
 Choices
                                                                 percent      count

 Yes                                                            40.97%        118

 No                                                             59.03%        170
Q29

Did you need the assistance of Associa to answer your guideline questions?
Answered: 309   Skipped: 240

                                              55.66%

                                     44.34%

                0%             20%     40%             60%   80%        100%

       Ye            N
       s             o

                                                                   Response    Response
 Choices
                                                                    percent      count

 Yes                                                               44.34%        137

 No                                                                55.66%        172
Q30

Should the ADRC guidelines be:
Answered: 399    Skipped: 150

                         21.05%

                        20.05%

                                            45.86%

                     13.03%

                 0%             20%          40%          60%      80%        100%

      Strictly                    Enforce            Loosen
      enforced                    d                  enforcement

      Loosen enforcement with
      variances

                                                                         Response    Response
 Choices
                                                                          percent      count

 Strictly enforced                                                       13.03%        52

 Enforced                                                                45.86%        183

 Loosen enforcement                                                      20.05%        80

 Loosen enforcement with variances                                       21.05%        84
Q31

Do you believe that the ADRC does a satisfactory job and watches out for the best
interest of the community?
Answered: 384   Skipped: 165

                               30.73%

                                              69.27%

                0%             20%      40%   60%      80%        100%

       Ye            N
       s             o

                                                             Response    Response
 Choices
                                                              percent      count

 Yes                                                         69.27%        266

 No                                                          30.73%        118
You can also read