ASIC's financial literacy program 2013-14

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ASIC's financial literacy program 2013-14
ASIC’s financial literacy
     program 2013–14

        ASIC’s

                 Financial guidance you can trust
ASIC's financial literacy program 2013-14
Contents
Introduction from the Chairman           1

Key results at a glance                  2

What is financial literacy?              3

National Financial Literacy Strategy     4

Partnerships and stakeholder relations   6

International activities                 7

ASIC’s MoneySmart website                9

ASIC’s MoneySmart Teaching program       21
ASIC's financial literacy program 2013-14
Introduction from the Chairman
ASIC is the Australian Government agency responsible for financial literacy.
This report covers ASIC’s financial literacy activities
over the past year.

Among our most substantial pieces of work
this year were the review of the first National
Financial Literacy Strategy published in 2011 and
development of an updated Strategy for 2014–17.

The Strategy is a national framework for action,
led and coordinated by ASIC, to guide and
encourage all those with a role to play in improving
Australians’ financial literacy.

The release of the 2014–17 Strategy on 1 August
2014 marks the culmination of over 12 months
of research and consultation by ASIC with the
government, business, community and
education sectors.

I am pleased to say the Strategy has broad and            This year ASIC delivered professional learning to
dedicated support from all stakeholders. There is         over 2,500 teachers across Australia. There were
also strong support for ASIC’s leadership.                over 45,000 views of ASIC’s MoneySmart Teaching
                                                          resources and more than 1,400 schools engaged in
ASIC’s MoneySmart website is well established as a
                                                          some aspect of the program.
trusted, central reference point on money matters
for Australians from all walks of life. Around            We are also expanding our work into the VET
580,000 people visit the website each month.              sector, collaborating with government and industry
                                                          to develop new modules for Certificate III and IV
Our 26 financial calculators remain popular and
                                                          courses to help apprentices and trainees make
there have been over 500,000 downloads of our
                                                          sound money choices.
mobile apps. We also distributed more than
550,000 print publications this year.                     I commend the efforts of everyone who is active
                                                          in the field of financial literacy. Your contributions
With increasing numbers of people using
                                                          are valued and will be of vital importance as
smartphones and tablets, this year we optimised
                                                          we continue our journey towards improving the
ASIC’s MoneySmart website for mobile devices
                                                          financial literacy of all Australians.
to give people the best possible experience. We
also brought together ASIC’s MoneySmart and               Greg Medcraft
MoneySmart Teaching websites into a single site,          Chairman, ASIC
improving accessibility and the visibility of our
resources for both teachers and parents.

ASIC’s MoneySmart Teaching program, recently
recognised by the OECD for best practice in
financial literacy education, continues to promote
and support financial literacy in schools through
teacher professional development and quality
teaching resources aligned to the Australian
Curriculum.

                                                                             ASIC’s financial literacy program 2013–14   1
ASIC's financial literacy program 2013-14
Key results at a glance
    A summary of key ASIC activities in 2013–14.

        National Financial Literacy Strategy
        ¡¡   Led a review of the 2011 Strategy, with more than 200
             stakeholders contributing

        ¡¡   Conducted a national stocktake survey of financial literacy
             initiatives

        ¡¡   Developed a new National Financial Literacy Strategy,
             released in August 2014

                            ASIC’s MoneySmart Teaching program
                            ¡¡   Delivered professional learning to over 2,500 teachers
                                 across Australia

                            ¡¡   There were over 45,000 views of our teaching resources

                            ¡¡   More than 1,400 schools engaged in some aspect of
                                 the program

        Partnerships and stakeholder relations
        ¡¡   Continued to host monthly gatherings of our national
             Financial Literacy Community of Practice, growing the
             community to over 500 participants

        ¡¡   Formed the Government Connect Working Group,
             developing and distributing resources for people in
             financial hardship

        ¡¡   Played a key role in establishing a new Committee on
             Retail Investors at IOSCO

        ¡¡   Facilitated Australia’s participation in the first international
             study of students’ financial literacy, released by the OECD
             in July 2014

2   ASIC’s financial literacy program 2013–14
ASIC's financial literacy program 2013-14
ASIC’s MoneySmart website
                  ¡¡   Brought together ASIC’s MoneySmart and MoneySmart Teaching websites
                       into a single site

                  ¡¡   Optimised the website for mobile devices to give people the best
                       possible experience

                  ¡¡   Around 580,000 people now visit the website each month (over 4.7 million
                       unique visitors last year)

                  ¡¡   86% of site users reported that they took action on their finances after
                       visiting the website

                  ¡¡   The budget planner, our most popular calculator, receives more than
                       70,000 views per month

                  ¡¡   Our mobile apps have now had more than 500,000 downloads

                  ¡¡   There were over 70,000 views of our videos

                  ¡¡   Distributed more than 550,000 print publications

                  ¡¡   Received over 2,500 feedback queries and responded to 90% of these
                       within 24 hours

What is financial literacy?
Financial literacy is a combination of financial knowledge, skills, attitudes and
behaviours necessary to make sound financial decisions, based on personal
circumstances, to improve financial wellbeing.
Source: ASIC, National Financial Literacy Strategy 2014–17 (REP 403), 2014.

Why is it important?
In today’s fast-paced consumer society, financial literacy is an essential everyday life skill. It means being
able to understand and negotiate the financial landscape, manage money and financial risks effectively and
avoid financial pitfalls.

Improving financial literacy can benefit anyone, regardless of age, income or background. It helps people
make informed financial choices, day-to-day and throughout their lives.

Financial literacy work is a key component of ASIC’s strategic priority to promote investor and financial
consumer trust and confidence.

                                                                              ASIC’s financial literacy program 2013–14   3
ASIC's financial literacy program 2013-14
National Financial Literacy Strategy
    financialliteracy.gov.au
    Led by ASIC, Australia’s National Financial Literacy Strategy is a practical
    framework for action to guide and encourage all those with a role to play in
    improving Australians’ financial literacy.

    Review of the 2011 Strategy
    In 2013 ASIC led a review of the 2011 Strategy and sought input on issues and
    priorities for an updated Strategy for 2014–17.
    We consulted widely with financial literacy                We also conducted a national stocktake survey
    stakeholders from the business, community,                 to give a snapshot of financial literacy initiatives
    education and government sectors, with more than           around Australia, and released a report in October
    200 stakeholders contributing to the process.              2013 (ASIC Report 375) summarising 112 initiatives
    In October 2013 we released a report of our                submitted by 64 organisations in response to the
    consultation findings (ASIC Report 374), outlining         survey.
    key points from the 58 written submissions
    received together with additional feedback
    gathered through face-to-face and phone
    consultations.

                The consultation report and stocktake survey
                can be viewed on financialliteracy.gov.au/
                strategy-and-action-plan/consultation-2013.

4   ASIC’s financial literacy program 2013–14
ASIC's financial literacy program 2013-14
Development of the 2014–17 Strategy
The new National Financial Literacy Strategy was released in August 2014.
Input from the review and consultation process, along with relevant research and international good
practice guidelines, informed the development of the new Strategy around five strategic priorities.

Strategic priorities 2014–17
 Individuals, families and communities
 1. Educate the next generation, particularly through the formal education system.
 2. Increase the use of free, impartial information, tools and resources.
 3. Provide quality targeted guidance and support.

 Policy and program development
 4. Strengthen co-ordination and effective partnerships.
 5. Improve research, measurement and evaluation.

The new Strategy has broad and dedicated support from all stakeholders. It was endorsed by the Australian
Government Financial Literacy Board in February 2014 and approved by ASIC’s Commission in April 2014.
The Strategy is available on financialliteracy.gov.au/strategy-and-action-plan/strategy-2014.

        National Financial Literacy Strategy website.

                                                                            ASIC’s financial literacy program 2013–14   5
ASIC's financial literacy program 2013-14
Partnerships and stakeholder relations
    ASIC works with financial literacy stakeholders and brings them together to
    exchange information, share research and promote their work.

    Community of Practice
    ASIC’s Financial Literacy Community of
    Practice promotes dialogue, partnerships and
    information exchange among members of the
    financial literacy community.

    Each month ASIC hosts presentations via video
    link that connect financial literacy professionals
    across Australia. The Community has over
    500 participants from the education, financial
    services, government and not-for-profit sectors.

    This year topics included Indigenous financial
    wellbeing programs, factors influencing              Community of Practice members, left to right: Kristen Hartnett,
    women’s financial decision-making, workplace         The Salvation Army; Samantha Reader, ASIC; Judy Gordon,
                                                         ASIC (with the giant compass used in our June 2014 advertising
    financial literacy programs in the banking sector,   campaign, see page 19); Paul Jajou, Good Shepherd Microfinance;
    the development of the superannuation industry,      Tony Devlin, The Salvation Army.
    school financial literacy programs and measuring
    financial exclusion.

    Government Connect Working Group
    This year ASIC formed the Government Connect Working Group with other
    Commonwealth Government organisations including:

    ¡¡   Department of Prime Minister and Cabinet – Office for Women
    ¡¡   Department of Social Services
    ¡¡   Department of Human Services
    ¡¡   Department of Employment.

    The group works in partnership to enhance the financial wellbeing of
    Australians, aiming to reach people at the point of making a money decision.

    The group’s first priority was to develop and distribute resources for people
    in financial hardship, as well as using existing networks including websites,
    newsletters and conferences to promote key money messages.

    Our 2014–15 projects will build women’s financial literacy and economic
    security, and enhance frontline staff members’ knowledge about ASIC’s
                                                                                            New brochure to help people
    MoneySmart resources so they can use them to help their clients.                        in financial hardship developed
                                                                                            by the Government Connect
                                                                                            Working Group.

6   ASIC’s financial literacy program 2013–14
ASIC's financial literacy program 2013-14
MoneySmart Week 2013

moneysmartweek.org.au
MoneySmart Week promotes the importance of
financial literacy.

Coordinated by Financial Literacy Australia Limited (FLA), a non-profit organisation established by the
Australian Government Financial Literacy Board, the week involved teams of volunteers from community,
government and industry organisations holding over 250 events around Australia from 1–7 September 2013.

MoneySmart Week also incorporates a national award program recognising outstanding achievement in
financial literacy research, schools, workplaces and the community.

International activities
ASIC participates in a number of international forums that promote and
enhance the financial literacy of people across the world.

OECD International Network for Financial Education (INFE)
ASIC represents Australia on the Organization for Economic Co-operation and Development (OECD)
International Network for Financial Education (INFE). The INFE brings together policy makers and other
stakeholders to discuss financial education issues worldwide and develop international best practice
guidelines, some of which have been endorsed by the G20 and Asia-Pacific Economic Co-operation (APEC).

For more information about the INFE and best practice principles and guidelines, see the OECD’s
International Gateway for Financial Education at financial-education.org/standards.html.

                      OECD’s International Gateway for Financial Education website.

                                                                                  ASIC’s financial literacy program 2013–14   7
ASIC's financial literacy program 2013-14
Global Partnership for Financial                        International Organization of
    Inclusion (GPFI)                                        Securities Commissions (IOSCO)
    ASIC participates in the Global Partnership for         This year ASIC played a key role in establishing a
    Financial Inclusion (GPFI) and has an advisory role     new Committee on Retail Investors at IOSCO.
    on the Financial Literacy and Consumer Protection
                                                            The Committee first met in July 2013 and is
    subgroup.
                                                            intended to be a forum to share experiences
    In May 2014 ASIC attended the GPFI workshop in          and develop approaches on investor education,
    Hobart, which reviewed work to date and updated         financial literacy and investor protection. ASIC
    the G20 Financial Inclusion Action Plan. The plan is    is leading a new work stream in this Committee
    available online at gpfi.org/our-work.                  focusing on effective ways to educate investors
                                                            about risk.

    OECD Programme for
    International Student Assessment
    (PISA)
    On 9 July 2014 the OECD released the first
    international study of students’ financial literacy,
    as part of its Programme for International Student
    Assessment (PISA) 2012.

    The study assessed the extent to which 15-year-olds
    have the financial knowledge and skills to
    successfully transition from school into higher
    education, employment or entrepreneurship.

    A total of 29,000 students from 18 countries and        and New Zealand, and behind Shanghai-China and
    economies participated, including around 3,300          the Flemish Community of Belgium.
    Australian students from 768 schools.
                                                            While this is a welcome result, there is more to be
    Australian students scored significantly higher than    done to prepare young Australians for the
    the OECD average, ranking equal third (fourth           challenges of financial decision-making beyond
    highest), with similar results to students in Estonia   school.

8   ASIC’s financial literacy program 2013–14
ASIC’s MoneySmart website
moneysmart.gov.au
ASIC’s MoneySmart website gives people clear information, useful tools and
independent guidance so they can make the most of their money.

             ASIC’s MoneySmart website.

Who is ASIC’s MoneySmart for?
ASIC’s MoneySmart website is for all Australians. It has tools and tips to help people of any age, personal
circumstances or stage of life.

It is suitable for people with different levels of financial knowledge – from those tackling money issues for
the first time through to more experienced financial consumers.

There is a section with resources for teachers and tailored information for particular groups including
women, parents, under 25s, over 55s and Indigenous people.

                                                                            ASIC’s financial literacy program 2013–14   9
Financial turning points
     ASIC’s MoneySmart helps people who are at financial turning points in their lives.

                      Starting work – establishing good money habits and sorting out their superannuation

                      Buying a home – working out how much they can afford and finding a suitable loan

                      Having a baby – coping with extra costs and protecting their family’s income

                      Losing your job – getting their finances sorted so they can get back on their feet

                      Preparing for retirement – making a financial plan and growing their retirement income

     Visitors to the site
     ASIC’s MoneySmart website receives around half a million visits each month
     (over 4.7 million unique visitors per year).
     Our audience has continued to grow during 2013–14, with site visits increasing by 131,000 per month (up
     from 419,000 visits in June 2013). We now receive around 580,000 visits per month (a monthly average of
     396,000 unique visitors).

     Increase in site visitors since launch

10   ASIC’s financial literacy program 2013–14
Mobile-friendly
ASIC’s MoneySmart website is now mobile-friendly to give our audience the
best possible experience across all devices.
When ASIC’s MoneySmart website launched in March 2011, most people viewed the site via desktop or
laptop computers. Since then viewing via computer has declined (down from 94% in March 2011 to 62%
in June 2014) and there has been a huge increase in the number of people accessing our site on mobile
devices (up from 6% to 38%).

In response to our audience needs, we upgraded ASIC’s MoneySmart content and tools in early 2014.

         Mobile views of ASIC’s MoneySmart website.

Accessibility
We are making ASIC’s MoneySmart content and tools accessible for people
with a range of different needs.
We make sure our online information can be easily accessed by people with visual, physical, hearing and
cognitive impairments. We consider the needs of the elderly and people using assistive technologies.
The website is accessible on a range of devices and web browsers. We also consider situational accessibility
where someone might need to access video captions because their workplace has blocked audio.

Around 90% of our content now meets Level AA of Web Content Accessibility Guidelines (WCAG) 2.0,
and we aim for 100% compliance by December 2014.

                                                                          ASIC’s financial literacy program 2013–14   11
Improved search engine optimisation (SEO)

     We have improved SEO to give people the greatest chance of finding ASIC’s
     MoneySmart content and tools.
     During 2013–14, visitors coming to ASIC’s MoneySmart from search engines such as Google (organic search)
     increased substantially as we optimised our content. Our advertising campaigns have also contributed
     to the sustained growth of our audience. In 2014–15 we aim to increase the number of websites linking to
     ASIC’s MoneySmart to improve our referral traffic.

     Increase in organic search since launch

                         16,000

                         14,000

                         12,000

                         10,000

                          8,000

                          6,000

                          4,000

                          2,000

                             0
                             Mar-11     Jun-11   Dec-11   Jun-12   Dec-12       Jun-13   Dec-13     Jun-14

     Brand tracking survey
                                                                   86% of users reported that they took action on
     More and more Australians are aware of ASIC’s                 their finances after visiting ASIC’s MoneySmart.
     MoneySmart resources and are using the website.
                                                                   The most common actions were:
     Our brand tracking survey in January 2014 found
     that 26% of Australians were aware of ASIC’s                  ¡¡   Keeping a closer eye on spending
     MoneySmart and 8.3% had visited the website.                  ¡¡   Preparing or updating a budget
     We continue to receive positive feedback                      ¡¡   Shopping around for a better deal
     about our calculators, with 93% of users finding
                                                                   ¡¡   Reviewing their financial situation
     them useful and 58% saying they find them
     extremely useful.                                             ¡¡   Increasing the amount they save.

12   ASIC’s financial literacy program 2013–14
Merger of ASIC’s MoneySmart and MoneySmart Teaching websites
Two separate sites have become one.
In May 2014 we brought together ASIC’s MoneySmart and MoneySmart Teaching websites into a single site.
This improved the accessibility and visibility of our resources for both teachers and parents.

The new Teaching section of ASIC’s MoneySmart.

Calculators and tools
ASIC’s MoneySmart has a comprehensive suite of calculators so people can
find fast answers to their money questions.
Our website features 26 financial calculators and three mobile apps. In 2013–14 most of our interactive
tools were made mobile-responsive, including our budget planner, credit card calculator and interest-free
deal calculator. This has made them even more popular, giving people a better user experience on mobile
phones and tablets.

Mortgage calculator rebuild
In April 2013 we converted our Mortgage calculator from Flash to HTML format, making it accessible across
all devices. The new format also improved the calculator’s search engine optimisation and our calculator
reached and held the number one position during 2013–14 in Google search for ‘mortgage calculator’.

                                                                         ASIC’s financial literacy program 2013–14   13
Top calculators

     Budget planner                              70,000      Mortgage calculator         64,000
                                                   views                                    views
                                                 per month                                per month

                                                             Compound interest calculator 24,500
                                                                                            views
                                                                                          per month
     Income tax calculator                       36,500
                                                   views
                                                 per month

                                      Retirement planner             19,000
                                                                        views
                                                                      per month

14   ASIC’s financial literacy program 2013–14
Videos
The videos on ASIC’s MoneySmart website
communicate important money messages in an
engaging visual format.

There have been over 184,000 views of our
265 videos since the launch of the website, with
70,000 views this year. Our most popular video is
on budgeting with more than 9,500 views this
year.
                                                                         Heidi and Andrew from ASIC’s MoneySmart team give
                                                                         budgeting tips in our most popular video.

                                                                         Social media
                                                                         We encourage people to join in conversations
                                                                         about money using ASIC’s MoneySmart social
                                                                         media platforms.

                                                                         By the end of 2013–14, we had 26,700 Facebook
                                                                         page likes, 4,900 Twitter followers and had
                                                                         reached around 1.2 million people via Twitter.

                                                                         Facebook community
                                                                         Our Facebook community is 77% female and
                                                                         predominantly aged between 25 and 44. Many
                                                                         are household money managers who regularly
                                                                         discuss money management issues in their online
                                                                         networks.

Our savings goals post reached close to 860,000 people.

Twitter community                                                                  MoneySmartTeam @MoneySmartTeam - May 21
                                                                                   Using direct debits to pay your bills can be convenient but
Our Twitter followers are 71% male and are made up of a mix of                     financial
                                                                                   can have someservices      professionals
                                                                                                  pitfalls. Read                    and
                                                                                                                 our tips here: bit.ly/1nayazi

individuals from all walks of life. Here are some of our most popular tweets, showing reach (number of times
                                                                  MoneySmartTeam @MoneySmartTeam - May 21
a tweet is seen on Twitter) and engagement (number of replies, retweets
                                                                  Using direct and
                                                                               debits mentions).
                                                                                      to pay your bills can be convenient but
                                                                                   MoneySmartTeam
                                                                                   can                  @MoneySmartTeam
                                                                                        have some pitfalls.               - Apr 24
                                                                                                            Read our tips here: bit.ly/1nayazi
         MoneySmartTeam @MoneySmartTeam - May 21                                   Why don’t Australians make more voluntary contributions to
         Using direct debits to pay your bills can be convenient but               their super? This study gives an insight: goo.gl/CFGrgm
         can have some pitfalls. Read our tips here: bit.ly/1nayazi
       MoneySmartTeam @MoneySmartTeam - May 21                                   MoneySmartTeam @MoneySmartTeam - Apr 24
       Using direct debits to pay your bills can be convenient but               Why don’t Australians make more voluntary contributions to
       can have some pitfalls. Read our tips here: bit.ly/1nayazi                MoneySmartTeam
                                                                                 their                @MoneySmartTeam
                                                                                       super? This study                - Apr
                                                                                                         gives an insight:    21
                                                                                                                           goo.gl/CFGrgm
       MoneySmartTeam @MoneySmartTeam - Apr 24                                   Don’t be #fooled today! Check out MoneySmart’s tips to
       Why don’t Australians make more voluntary contributions to                protect yourself from scams here:
Reachedtheir
         1,548  people,
             super?        31 engagements.
                    This study gives an insight: goo.gl/CFGrgm            Reachedmoneysmart.gov.au/scams/avoiding...
                                                                                  1,672 people, 37 engagements.
         MoneySmartTeam @MoneySmartTeam - Apr 24                                   MoneySmartTeam @MoneySmartTeam - Apr 21
         Why don’t Australians make more voluntary contributions to                Don’t be #fooled today! Check out MoneySmart’s tips to
         their super? This study gives an insight: goo.gl/CFGrgm                   protect yourself from scams here:
         MoneySmartTeam @MoneySmartTeam - Apr 21                                   MoneySmartTeam        @MoneySmartTeam - Mar 12
                                                                                   moneysmart.gov.au/scams/avoiding...
         Don’t be #fooled today! Check out MoneySmart’s tips to                    It takes 33 years and costs 412K in interest to pay off a $5K
         protect yourself from scams here:                                         credit card debt if you just pay the minimum per
         moneysmart.gov.au/scams/avoiding...
         MoneySmartTeam @MoneySmartTeam - Apr 21                                   month: moneysmart.gov.au/tools-and-reso...
         Don’t be #fooled today! Check out MoneySmart’s tips to                    MoneySmartTeam @MoneySmartTeam - Mar 12
Reachedprotect
        6,440yourself
               people,   37scams
                      from  engagements.
                                 here:                                    ReachedIt3,750  people,
                                                                                    takes 33        38costs
                                                                                             years and engagements.
                                                                                                            412K in interest to pay off a $5K
         moneysmart.gov.au/scams/avoiding...                                       credit card debt if you just pay the minimum per
         MoneySmartTeam @MoneySmartTeam - Mar 12                                   month: moneysmart.gov.au/tools-and-reso...
         It takes 33 years and costs 412K in interest to pay off a $5K
         credit card debt if you just pay the minimum per                                        ASIC’s financial literacy program 2013–14         15
         month:   moneysmart.gov.au/tools-and-reso...
         MoneySmartTeam        @MoneySmartTeam - Mar 12
         It takes 33 years and costs 412K in interest to pay off a $5K
Feedback
     We received over 2,500 feedback queries this year and responded to 90% of
     these within 24 hours.
     Feedback provides many useful insights from ASIC’s MoneySmart audience, including suggestions for new
     website content and technical questions about our apps and calculators. We use feedback as a way to
     continually improve our content and resources.

       ‘I love this website it’s fantastic.
       I struggled for years trying to get
       control of my budget, tracking                       ‘I just wanted to let you know how
       my spending and our super and                        helpful I find your website. It’s
       this site is by far the best.’                       easy to use, the info is unbiased
                                                            and straightforward. It’s an
                                                            excellent tool for people at any
                 Sandra
                                                            financial stage of life.’

                                                                    Janet

       ‘I like the TrackMySpend app.
       Makes me think about my
       spending habits and promotes
       discussion within my family.’                        ‘Found I had better control and
                                                            money left over at my next pay
                                                            date.’
                 Michele

                                                                    Kiki

       ‘Thank you very much for
       providing very useful, simple                        ‘Always helpful, informative and
       to understand, trustworthy,                          interesting.’
       unbiased and constructive money
       management information to
                                                                    Phyll
       the public from a trusted and
       respected source – ASIC!’

                 Victor

16   ASIC’s financial literacy program 2013–14
Publications
ASIC’s MoneySmart publications have increased in popularity over the last year.
In 2013–14 we distributed more than 550,000 publications, an increase of 230,000 from the previous year.
Our publications can be ordered for free from our website.

    Top publications

                 1. Managing your money
                    A guide to help you take control and make the most of your                 81,000
                    money, with a foldout budget planner.                                        copies

                 2. Do you need urgent help with money?
                    A brochure on where to go for help when you’re having money                59,000
                    problems.                                                                    copies

                 3. Credit, loans and debt
                    Booklet about how to stay out of trouble when you borrow                   45,000
                                                                                                 copies
                    money.

                 4. Dealing with debt
                    Your rights and responsibilities when dealing with debt.                   25,000
                                                                                                 copies

                 5. Super decisions
                    Choosing a fund, investment strategies and building your super.            24,000
                                                                                                 copies

                 6. Investing between the flags
                    A practical guide to investing.                                            21,000
                                                                                                 copies

                 7.   To the max
                      Comic for young people on credit, mobile phones, loans and               21,000
                                                                                                 copies
                      owning a car.

                 8. Financial decisions at retirement
                    How to make the most of your money in retirement and avoid                 20,000
                                                                                                 copies
                    costly mistakes.

                 9. You can complain
                    A guide to dealing with disputes over financial products.                  17,000
                                                                                                 copies

                 10. Financial advice and you
                     A guide to choosing and working with an adviser.                          16,000
                                                                                                 copies

                                                                        ASIC’s financial literacy program 2013–14   17
Promotions and campaigns
     Our promotions and campaigns raise awareness of ASIC’s MoneySmart and
     how we can help people with their personal finances.
     Here are some highlights of the campaigns ASIC ran in 2013–14 to focus people’s attention on money
     matters.

     Net worth campaign

     Our net worth campaign ran in January 2014, a time of year when people make New Year resolutions and
     think about their financial goals. We encouraged people to use our net worth calculator to assess how well
     they’re doing financially and make plans for the future.

     Credit card campaign
     In March 2014 we ran a campaign to help
     people get smarter with their credit cards. Roy
     Morgan research showed that middle income
     earners, managers and degree-qualified
     people were most likely to carry $5,000 or
     more in credit card debt, compared to the
     general population.

     We encouraged people to use our credit card
     calculator to work out how long it would take
     to pay off their balance if they only made the
     minimum monthly repayments. People shared
     their stories about overcoming credit
     problems to help and inspire others.
                                                       ASIC’s MoneySmart home page during the campaign.

18   ASIC’s financial literacy program 2013–14
Wedding costs campaign
February is typically a big month for engagements
and so was the perfect time for us to run a wedding
costs campaign, a major cost for many.

The campaign helped people think about how
important it is to plan ahead when building a life
together.

We encouraged people to spend wisely on the big
day so they had money left over for a home deposit
or other things on their wish list.

Our infographic showed what people spend on
weddings and how they pay for them, which started
interesting conversations on social media. There
were almost 7,000 visits to the infographic from
February until June 2014.

                                                               Infographic from our wedding campaign.

Advertising
Our advertising campaigns to promote ASIC’s MoneySmart have increased
awareness and use of our tools and resources.

Brighter financial future campaign
ASIC’s June 2014 advertising
campaign ‘A brighter financial
future is in your hands’ targeted
younger families thinking about
their financial future and
people aged 45–60 planning
for retirement. Campaign
creative materials used ASIC’s
MoneySmart compass needle.
The campaign featured
‘Shopalite’ panels in large retail
shopping centres as well as
advertising in weekend
newspapers.

                                     Shopping centre panels.

                                                                                  ASIC’s financial literacy program 2013–14   19
MoneySmart
DIT CARD CALCULATOR                   BANNER ADS: 3. MORTGAGE CALCULATOR
                                      MREC

                    We also encouraged people to use ASIC’s MoneySmart calculators and apps using digital advertising.
                    The ads achieved a high ‘click-through rate’ (CTR) of between 0.07% and 0.26%, higher than the 0.05%
                    CTR benchmark. A higher CTR indicates a stronger impact.

                  CREDITTRACK                                                                CHECK YOU’VE
                                                                                                      CREDIT                                                                      CHECK YOU’VE
                CARDWHERE
                      DEBT YOUR                                                                GOT YOUR
                                                                                                    CARD DEBT                                                                       GOT YOUR
               SPINNINGMONEY’S
                        OUT                                                                   MORTGAGE
                                                                                                   SPINNING OUT                                                                    MORTGAGE
               OF CONTROL?
                        GOING                                                                  ON TRACK
                                                                                                   OF CONTROL?                                                                      ON TRACK

                               Download our free TrackMySpend App                                              Our Credit Card Calculator can help                                        Use our Mortgage Calculator

                              Authorised by the Australian Government, Capital Hill, Canberra.              Authorised by the Australian Government, Capital Hill, Canberra.      Authorised by the Australian Government, Capital Hill, Canberra.

           Pointer rotates. Pointer stops to point at click through button as it appears. Pointer rotates.Pointer stops to point at click through button as it appears.        Pointer stops to point at click through button as it appears.

                    Digital advertising.

                    We promoted a range of Facebook posts to specific types of users defined by age, gender and family
                    status. The promoted posts achieved a very high CTR of 1.058%. We also gained 4,026 Facebook likes
                    during the campaign period.

                                                                                                                                                  Promoted Facebook posts.

       20           ASIC’s financial literacy program 2013–14
ASIC’s MoneySmart Teaching program
moneysmart.gov.au/teaching
ASIC’s MoneySmart Teaching program teaches young people good money
habits and gives them essential skills for life.

About the program
ASIC’s MoneySmart Teaching is a financial literacy
education program for primary and secondary
students and their teachers, supported by state
and territory education authorities and the
Australian Council of State School Organisations.

The program builds on the successful ‘Helping Our
Kids Understand Finances’ trial which provided
financial literacy training to over 8,000 teachers.
It recognises and supports Australian schools
that help their students develop good money
habits, and promotes the importance of consumer
and financial literacy to families and their local
communities.

The program helps young people to:                          Illustration used in ASIC’s MoneySmart Teaching brochure to
                                                            show the path young people take to smarter money choices.

¡¡   understand the language of money and navigate
     the consumer and financial landscape              ¡¡   understand risk and reward while exercising
                                                              consumer rights and responsibilities
¡¡   plan the management of their finances in order
     to spend, save, donate and invest wisely               ¡¡   develop enterprising behaviours.

Education partnerships                                      Professional learning for teachers
ASIC’s MoneySmart Teaching is delivered through             ASIC delivered professional learning to over 2,500
a National Partnership Project Agreement                    teachers across Australia this year. We are on track
(2013–17) in six states and territories: New South          to meeting our target of training 20,000 teachers
Wales, Victoria, Western Australia, South Australia,        over 4 years.
Queensland and the Northern Territory. With
                                                            ASIC‘s MoneySmart Teaching professional
education department endorsement, ASIC
                                                            development aligns with the Australian
engaged directly with schools in Tasmania and the
                                                            Professional Standards for Teachers. Workshops,
Australian Capital Territory to ensure a national
                                                            refined in response to teacher feedback from the
approach.
                                                            program’s trial phase, are now used in schools to
Models of implementation vary in each state and             support professional learning for teachers.
territory, with a number of states employing a
project officer to deliver the program across each
education sector.

                                                                                ASIC’s financial literacy program 2013–14   21
ASIC’s MoneySmart Schools
     program
     ASIC’s MoneySmart Schools program recognises
     and supports Australian schools that help their
     students develop good money habits.

     The program also promotes the importance of
     consumer and financial literacy to families and their
     local community.

     Becoming an ASIC MoneySmart School has many
     advantages:

     ¡¡   Professional development – Schools receive            ASIC MoneySmart School Singleton Primary (WA) students,
          ongoing staff development and leadership              Project co-ordinator Sheila Griffin and visiting NZ teacher
                                                                Gavin Parratt.
          opportunities
                                                                ¡¡   Showcase school initiatives – Schools get
     ¡¡   Implementation guidance and support –
                                                                     the opportunity to showcase their consumer
          Schools are given guidance with training,
                                                                     and financial literacy initiatives on ASIC’s
          curriculum implementation and community
                                                                     MoneySmart website.
          engagement approaches
     ¡¡   Promotional support – Schools receive public          Schools can register online to join the program
          relations and marketing support to promote            through ASIC’s MoneySmart website.
          commitment to consumer and financial literacy
          education in the school and local community

     ASIC MoneySmart
     School: Wingham High
     Wingham High School is an ASIC
     MoneySmart School in country
     NSW that took a whole of school
     approach to consumer and
     financial literacy in all learning
     areas including their annual school
     production.

     The Year 9 Music, Art and Drama
     students were employed to
     produce the annual play. They
     kept timesheets and were paid
     accordingly. Students designed          Wingham High School staff and students consider the costs of staging the
                                             school production.
     posters, tickets, costumes and
     props, and were responsible
     for choreography, hair and make up. They also              and made financial recommendations for next
     gained an awareness of copyright and other legal           year’s production.
     requirements.
                                                                In addition, consumer and financial literacy is
     At the end of the production, students analysed            included in the Year 10 Authentic Assessment and
     expenditure and income to determine profit,                features in their final report learning outcomes.

22   ASIC’s financial literacy program 2013–14
ASIC’s MoneySmart Teaching resources
ASIC has developed teaching resources for students of all ages from primary
school to apprentices.

Units of work for primary and
secondary schools
Nineteen units of work for primary and secondary
students were made available in English,
Mathematics and Science. In 2013–14 almost 18,000
were downloaded and over 4,500 classroom
resources were distributed to teachers attending
ASIC’s professional development workshops.

Mathematics units of work for
Years 1–3
Maths units for Year 1, 2 and 3 students were also
released this year. These units use a storytelling
approach to introduce such concepts as:
                                                           Images from the Year 1 Mathematics unit ‘Bertie’s socks’.
¡¡   money as a finite resource
¡¡   responsible shopping
¡¡   fundraising and saving money
¡¡   recognising and handling currency while adding, subtracting and multiplying.

ASIC’s MoneySmart Teaching videos
Our videos can be used as classroom resources and to help teachers with their professional development.
This year there were 28,837 views of ASIC’s MoneySmart Teaching videos.

Digital activities
Our digital activities were viewed or downloaded in classrooms around Australia 12,823 times this year.

     ‘I trialled the unit of work this                      ‘I loved seeing the students
     term with my Year 2 Number                             heavily involved in their learning
     Group, with amazing results. We                        in a hands on way. It was also
     concluded our term/unit with a                         great to see families joining in
     fundraiser consisting of a money                       and encouraging the students in
     museum and cake stall raising                          their learning.’
     over $450! Little people can
     achieve amazing things!’                                           Teacher, Amaroo Primary School
                                                                        About the Foundation to Year 2
                                                                        resource, ‘Pancakes make a difference’
             Teacher, Waniora Public School
             About Year 2 resource, ‘Keiren’s coin’

                                                                             ASIC’s financial literacy program 2013–14   23
ASIC’s MoneySmart Town game
     Role play real-life money decisions in
     a virtual world.
     ASIC’s MoneySmart Town is a money management
     role-playing game for primary students. Students
     who play the game choose a family, home and job
     and learn how to manage money using a series of
     challenges. They earn an income, go shopping,
     bank money and make consumer and financial
     choices. Teachers can access the game through
     Skooville, a secure web environment where children
     are protected while learning and communicating
     with their peers. ASIC’s MoneySmart Town game
     was played by 4,612 students in 120 schools this
     year.                                                    ASIC’s MoneySmart Town.

     Personal financial learning for teachers
     ASIC’s Financial Health for Teachers program is designed to enhance the confidence of teachers in the
     classroom and at home. The program includes a range of practical videos featuring teachers, covering
     topics such as saving for a home, living on one salary and preparing for retirement. The videos can be
     accessed on the ASIC’s MoneySmart website.

     Teaching resources for apprentices and trainees
     Helping apprentices be smarter about money.
     ASIC is developing five online modules to support        ASIC has collaborated with the Australian Taxation
     the delivery of the Certificate III ‘Be MoneySmart’      Office and industry representatives on the online
     unit of competency from the Financial Services           modules which will be published in early 2015,
     Training Package. They aim to help apprentices           together with a trainer guide and student
     and trainees make sound money choices and                workbooks.
     support the completion of their training.

     The modules include:

     ¡¡   Saving, budgeting and spending
     ¡¡   Personal tax
     ¡¡   Superannuation
     ¡¡   Debt management
     ¡¡   Insurance.

                                                    Image from the Be MoneySmart online modules for apprentices
                                                    and trainees.

24   ASIC’s financial literacy program 2013–14
asic.gov.au | moneysmart.gov.au | ASIC Infoline: 1300 300 630
© Australian Securities and Investments Commission 2014 | ISBN 978-0-9805533-4-5

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