AT&T IP Toll-free Site Readiness: Prepare for Installation and Service Activation - ATT
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AT&T IP Toll-free Site Readiness: Prepare for Installation and Service Activation © 2017 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Getting started with transport details for your IP Toll-free order
Customer site requirements If you are ordering new transport If you have existing transport
Designate a local contact who must be AT&T will negotiate a project schedule with you to AT&T will negotiate a project schedule with you to
knowledgeable and on-site enable service completion as close to your desired enable service completion as close to your desired
date as possible. date as possible.
Hire vendors to prepare your site, unless AT&T is
providing entrance facilities.
You should expect an installer to be at your site to You will receive emails with the dates for installation
Receive / review emails from AT&T and check install the transport. In some areas, the installer will of IP Toll-free service with a link to check status via
status via Order Status Manager. install and pretest the router and the transport Order Status Manager ( or you may check via AT&T
circuit on the same visit. Business Center).
Complete inside wiring.
Work to schedule building access and disclose any You will receive emails with the dates for these site Prepare to negotiate out of service time with the test
noise or time restrictions, building access parking, visits and a link to check status via Order Status and turn-up AT&T Representative as appropriate.
loading zones, work area concerns, as needed, etc. Manager ( or you may check via AT&T Business This will occur when the while the router is swapped
Direct). out.
Be a liaison and advocate when working with
building owner or manager.
In certain cases, special construction may be required Please complete appropriate router installation as
Show AT&T where the circuit demarcation due to lack of facilities. In these cases, AT&T will soon as possible.
(demarc*) is located. contact you with additional information and
Ensure the router is extended from the demarc as instructions.
appropriate and router extended to the CPE.
Please complete the site preparation checklist as
Engage your phone vendor for software and soon as possible. Additional details are included on
configuration changes, as needed the next page and on the AT&T Dedicated Internet
and AT&T Virtual Private Network Customer
Resource Centers.
*The demarc is a location inside the building where AT&T service
terminates from the street.
If your company has multiple sites, each site installation will be managed separately, however
2 installation steps may be concurrentSite Preparation: New AT&T Dedicated Internet (ADI) or AT&T Virtual Private
Network (AVPN) orders with IP Toll-free*
AT&T will perform** Customer will perform the following…
Meet with the AT&T engineer Outside conduit specifications Inside conduit specifications
• An AT&T engineer will explain to your site (Property Line to your building) (Demarcation point to router if not in same room)
contact all customer responsibilities • Minimum 2” – 4” conduit with pull rope • Needs to be completed prior to installation
shown on this page. • Minimum 3’ sweeping radius • You may hire an electrical vendor for inside wiring
• A conduit or cable tray is required, and a clear
• The engineer will reach out to the site Pull box* required when: path for access
contact within 48 hours of your order to • There are 3 or more right angles • Minimum 2” conduit
schedule a visit. • The path is longer than 300’ Additional inside wiring
• *Dimensions for pull box – 12” x 12” x 18” • Inside wiring, unless otherwise noted, is your
• If you are eligible for the entrance facility responsibility; you can do it yourself or hire a
offer, AT&T will complete items 2-5 on Wall mounted backboard
vendor
this list. This will occur after you sign the • 4’ x 4’ x 3/4” • Inside wiring includes:
systems permission form. • Fire retardant plywood • From the router to your PBX (and fax or modems
• Mounted to studs as needed)
• If the entrance facility offer is not • Space available Backboard to include Router Note: Incomplete inside wiring is the number one
available in your area, you will be reason for service delays
responsible for completing the work or Electrical specifications
• AC power outlet on a dedicated fused Telephone land line (not mobile)
hiring someone to complete the work. Telephone land line is required for successful
breaker rated min. 15 amps OR
activation and ongoing maintenance
• Nominal voltage, 48VDC, +24/-24VDC, 110V
• If you do not have a land line, talk to your sales
• Either power option needs to be located person about ordering one
within 6 ft. of the AT&T equipment • Please do not disconnect or power down any
• Multiple outlets required for all equipment AT&T provided equipment without notifying
• Relay racks, cabinets, routers and your CPE AT&T
must be grounded
**You are responsible for items 2-5 if you did not qualify for EnF offer
3
*Additional site requirements may be required if the transport is EthernetTransport Wall mount example 4
What you need to know about your toll-free
numbers for AT&T IP Toll-free order
Please allow several weeks of lead time Important Directory Listing: If your
to transfer toll free numbers. If you numbers that are being moved have a
transfer toll-free numbers from another Directory Listing(s), please provide the
carrier we need an accurate list of toll-free listings exactly as they currently exist in
numbers as soon as possible. No changes the Directory.
can be made once the order is placed.
This can be supplied in Microsoft Word, Excel,
To avoid delays, please verify that you do or PDF Format. Any changes to your current
not have any pending orders on any of your Directory Listing cannot be made until after
lines with your previous access line provider your IP Toll-free service has been installed.
and that the customer service record with When toll-free numbers are to be transferred,
your access line provider accurately reflects
the lines on the account please provide a complete and final
list of toll-free numbers.
A resporg form must be completed with the Including designation of
exact information that is on your current
carriers bill. Fax, modem and alarm
numbers
5If you need optional features on your IP Toll-free service…
Advanced features IP Features Alternate Destination Routing
Fully integrated IP Toll-free service with routing IP Transfer compliments the TDM features To support failover between your Toll-free
across TDM and VoIP endpoints with advanced providing a SIP-based transfer. sites, AT&T offers an IP Alternate Destination
feature capabilities. Routing (ADR) and a TDM-based Alternate
IP InfoPack – Call Information Delivery and Destination Routing (ADR).
To support the Advanced Features with IP Toll-
free, your Sales Representative must register optional Data Forwarding • IP ADR can be used between IPTF sites as a
you for the Business Direct customer portal. first failover site for your toll-free numbers.
• Standard Svc: CPN, DNIS or DN
This will allow you to change the routing criteria
between your centers for your toll-free calls, • InfoPack: CPN, BN/ANI, DNIS, DN, OLI, UUI • By adding TDM ADR you can failover to both
view your bill and pull Toll-free and network IP and TDM locations as a first or secondary
performance reports. failover location.
IP Alternate Destination Routing is available in
both U.S. and International locations. TDM ADR
support US locations only.
Any changes to your order could change the scheduled Service Activation date.
6Getting ready for your IP Toll-free installation
You will receive emails from AT&T with critical information about your order and installation.
To ensure your order proceeds smoothly, please read, retain and respond as needed
Preparing for your service Routers and equipment Order Status Manager (OSM)
If you ordered IP Toll-free with AVPN, a If you are providing self managed routers,
technical interview will be held. Please invite information about configuring your router(s) is
all technical vendors and local on-site available on the link for the AT&T
contacts to the technical interview call to Implementation Planner under IP Flexible Reach
make sure we get accurate details for your service:
order. Username: att
If you ordered IP Toll-free with AT&T Password: attvoip
Dedicated Internet (ADI), a technical
questionnaire will be sent via email. Delays in If AT&T is providing and managing the Customer
completing the information within 48 hours Edge router, AT&T will have full responsibility for
will result in delays in service activation. configuring and maintaining.
Your voice equipment (PBX) and inside If you are using an AVPN managed router with a
wiring should be installed 15-days prior to cascaded SBC, you are responsible for procuring
the scheduled due date; if not complete, and managing the cascaded device, Cisco CUBE
your service activation may be delayed. Session Border Controller. You can check the status of your
Any AT&T equipment received must be Please be prepared to provide a copy of your order 24/7 by using the Order
router configuration to AT&T prior to Pre-Test
available for the AT&T installer.
and Turn Up.
Status Manager (OSM) encrypted
IP Voice services will be activated after your link provided within your email
AT&T Virtual Private Network (AVPN) or
notifications.
AT&T Dedicated Internet (ADI) service is
installed; AT&T will coordinate the dates
Note: You may also locate router installation guides on the
with you. •
manufacturer’s website
7Service Activation Installation Information
➢ If you are planning to transfer toll-free
➢ Your site contact and vendor(s) will need
numbers from another carrier, you will need to
to participate in the final testing of your
disconnect the previous service with the other
service.
carrier.
➢ If you are managing your own router, you
will receive your assigned IP addresses ➢ Identify fax and modem numbers.
prior to your due date– you will use this
to program your router. ➢ If you migrated from another AT&T service,
you may need to request a disconnection of
➢ Please be prepared to provide your IP that previous AT&T service after IP Toll-free is
address preferences throughout the installed. Please contact your account
provisioning process. representative.
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