Avoscene - New Zealand Avocados

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Avoscene - New Zealand Avocados
Avoscene
 New Zealand Avocado Growers’ Journal

                                                              July 2018

                                     Growing
                                    avocados
                                      for the
                                       world

                                        Inside this issue:
                                        • 2018 New Zealand Avocado
                                           International Industry Conference
                                           29-31 August 2018. Tickets at
                                           www.avocadoconference.co.nz
                                        • Investing in 'Avocado Heaven'
                                           at Tapora
                                        • Avogreen compliance for
                                           global supply
                                        • Commodity levy -
                                           grower feedback

                                                       Avoscene May 2018   l   1
Avoscene - New Zealand Avocados
Start with AVOCO and build
              a top score from there.
    Join us in 2018 and discover how AVOCO’s strategic game plan connects you to the best customers
               in Australia and Asia, delivering you more consistent OGRs, year in and year out.

                                            avoco.co.nz
2   l   Avoscene May 2018
                                                                                                      AV0618
Avoscene - New Zealand Avocados
Contents
NZ Avocado
                                          Comment                                                      Markets                                                       Reports
PO Box 13267
Tauranga 3141
New Zealand
Level 5, Harrington House
                                          View from                                                    Going global                         11                       Avocentric –
32 Harington Street
Tauranga 3110                             the Chair                              4                     New Zealand                                                   Investing in
Ph: 07 571 6147 or
0800 AVOCADO                              Growing                                                      market comment                       12                       'Avocado Heaven'
(0800 286 2236)
                                          the business                           5                                                                                   at Tapora                            16
www.nzavocado.co.nz                                                                                    New Zealand
                                          Regional                                                     market promotions 14                                          Maturity and
      NZ Avocado
                                          roundup                                7                                                                                   residue sampling
      @NZ_Avocado                                                                                                                                                    - health and safety
                                          Outside the box                        9
      NZ Avocado
                                                                                                                                                                     requirements on
                                                                                                                                                                     your orchard        19
      @nz_avocado
                                                                                                                                                                     Avogreen compliance
                                         On the Orchard                                                 Newsroom
                                                                                                                                                                     for global supply 21
NZAGA Grower Reps
& AIC Directors
                                                                                                                                                                     Building employee
At Large                                  Food safety                          34                      Industry news                        46                       engagement is good
Tony Ponder
NZAGA & AIC Chair                         Reminders at this                                            Recommended                                                   for your business 22
Ph 07 552 4223
m. 0274 733 712                           time of the year                     35                      reading                              47                       Commodity levy -
tony@flaxmillavocado.co.nz
                                          Nutrition                            36                      New Zealand Avocado                                           grower feedback 24
Linda Flegg
NZAGA Vice Chair
                                          Mating disruption -                                          International Industry                                        NZ Avocado new
Ph 07 549 1047
m. 021 458 782
                                          a step closer to                                             Conference 2018 49                                            grower event                         27
linda@kauripak.co.nz

Bay of Plenty/Rest of New Zealand
                                          leafroller shutdown 39                                       Avocado news from                                             Autumn field days 29
Dave Flett
                                          Bee industry update 42                                       the world         54
m. 027 555 4420                                                                                                                                                      Beware the avocado
dave.flett@yahoo.co.nz
                                          Top tips for having                                                                                                        elephant           31
John Cotterell
Ph 07 549 3395
m. 0274 513 138
                                          a bee friendly                                                Nourish
jccotterell@actrix.gen.nz                 environment         43
Maria Watchorn
m. 027 548 2992                           Crop estimation                      44                       Recipe                               56
andaria@xtra.co.nz

Mid North
Roger Barber
Ph 09 435 0785                                                                                           Out and About
m. 021 488 124
barbers@ihug.co.nz

John Dawson                                                                                             Team activity                        57
Ph 021 724 900
jd@team.org.nz
                                                                                                        Out & about                          58
Far North
Alistair Nicholson
Ph 021 946 391                        NZ Avocado staff
anicholson@vulposinvest.com

Export Directors                      Jen Scoular, CEO                                           Glenys Parton, Industry Systems Manager                     Bevan Jelley, Market Manager
Alistair Petrie (Independent Chair)   jen.scoular@nzavocado.co.nz | 021 741 014                  glenys.parton@nzavocado.co.nz | 0274 99 70 81               bevan.jelley@nzavocado.co.nz | 021 994 097
Annmarie Lee
Alistair Young                        Edwina Aitchison, Executive Assistant                      Sarah Sorensen, Project Manager                             Melissa Conrad, Communications Manager
                                      edwina.aitchison@nzavocado.co.nz | 021 977 890             sarah.sorensen@nzavocado.co.nz                              melissa.conrad@nzavocado.co.nz
Avoscene advertising & editorial
                                      Brad Siebert                                               Phillip West, Research Manager                              Joanne Nunn, Administration Assistant
For editorial contact:
                                      Biosecurity & Programme Manager                            phillip.west@nzavocado.co.nz | 021 706 504                  jo.nunn@nzavocado.co.nz
Sun Media Ltd
No.1 The Strand, Tauranga             brad.siebert@nzavocado.co.nz | 021 804 847
Ph: 07 578 0030 Fax: 07 571 1116                                                                 Logan Whenuaroa, Research Associate                         Melissa van den Heuvel, Graduate
email kym@thesun.co.nz                Jay Bent, Business Manager                                 logan.whenuaroa@nzavocado.co.nz                             melissa@nzavocado.co.nz
                                      jay.bent@nzavocado.co.nz | 027 465 8886                    027 373 9859
For advertising contact:                                                                                                                                     Anna Livingston, Market Manager
Sharon Eyres at Sun Media Ltd
                                                                                                                                                             anna.livingston@nzavocado.co.nz
Phone 027 275 2527
email sharon@thesun.co.nz
Design and production:
Kym Johnson, Sun Media Ltd
email kym@thesun.co.nz                NZ Avocado has made every attempt to ensure the accuracy and reliability of the information provided in this publication. However, the information is provided "as is"
                                      without warranty of any kind. New Zealand Avocado does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the
                                      information contained in this publication or documents or other websites linked to. New Zealand Avocado assumes no responsibility for the consequences of use of such
For subscriptions contact:            information. Your use of information contained in this publication and documents or other websites linked to is at your own risk, and you should seek further advice prior
Jay Bent                              to making decisions based on the information contained herein.
email jay.bent@nzavocado.co.nz

                                                                                                                                                                      Avoscene May 2018                    l   3
Avoscene - New Zealand Avocados
View from the Chair
Comment

                  Tony Ponder, Chair, NZAGA & AIC   tony@flaxmillavocado.co.nz

                  The general feeling from the commodity levy discussions thus far have
                  been very insightful. Growers understand the significance of the commodity
                  levy to the industry and it appears you have a greater appreciation of
                  what the levy delivers.

                   As a board we aim to ensure the annual plan and
                  deliverables are transparent and focus on a value
                  proposition for growers which is clear and measurable.
                    We talk a lot about opportunities and the positive
                  outcomes within our industry but we need to be willing
                  to also talk through the challenges. These were outlined
                  in the situational analysis and discussed at the forums but
                  the reality is we need to find solutions to these challenges.
                  In this context, hearing your collective view is important
                  as we develop the policy that will mitigate risk and lay the
                  platform for continued future prosperity.
                    While we might have some key messages we want
                  growers to hear, we need to accept there will be concerns
                  and challenges raised by growers which need to be
                  considered. We need to be accepting of constructive
                  feedback that comes back from these forums and do as
                  much listening as we do talking to ensure we continue the
                  growth and success we have seen over the past few years in
                  the industry – after all, that’s where the value is.
                    As Chair, I am keen to encourage as much opportunity
                  as possible for the board to have discussions with growers      for both his and his wife Cindy’s openness to the industry
                  about what’s topical and important to them.                     during his term, as well as their support toward R&D and
                                                                                  field trial projects. We hope that his commitment to the
                    This brings me to the board and the upcoming positions
                                                                                  industry will continue well past his term.
                  which are up for nomination. It’s extremely important that
                  we identify within our own, the potential candidates for          Dave Flett’s current term is also coming to an end.
                  these positions to assist with the strategic discussion, our    Dave has offered himself for re-election. Below are the
                  direction and the welfare of the industry. We are pleased to    nominations to be considered for both positions:
                  see the number of people who have offered themselves to           - Keith Appleton
                  service the industry this year in a governance role.              - Daniel Birnie
                                                                                    - Dave Flett
                                                                                    - Richard Spearman
                       A reminder that the final levy proposal is out now
                       as outlined on page 24 and voting information
                                                                                    The ballot for both BOP/Rest of New Zealand NZAGA
                      will be sent to all growers in September. We seek           rep positions are now open and will close on August 3. We
                      industry support for the commodity levy and ask             encourage you to take the opportunity to engage with the
                            that you each take a moment to vote.                  nominees above in the lead up to voting.
                                                                                    A reminder too that the final levy proposal is out now
                     Come August, John Cotterell will stand down, having          as outlined on page 24 and voting information will be sent
                  first being elected in 2011 as a BOP/rest of New Zealand        to all growers in September. We seek industry support for
                  NZAGA rep. John has made a significant contribution to          the commodity levy and ask that you each take a moment
                  the governance of the industry and he will be remembered        to vote.

          4   l   Avoscene May 2018
Avoscene - New Zealand Avocados
Growing the business

                                                                                                                                           Comment
Jen Scoular, CEO, New Zealand Avocado    jen.scoular@nzavocado.co.nz

The line-up for our upcoming
conference is looking very exciting
and tickets are on sale now
through the conference website
www.avocadoconference.co.nz

   Information about the event and the speaker line-up
is available later in this Avoscene. I’m very happy to have
locked in Mike McRoberts as the MC and speaker at the gala
dinner. We are anticipating a great event, I hope you will be
part of that.
  Phillip West, Research Manager of NZ Avocado, has
just returned from the international avocado scientist
“brainstorm”, an invitation-only event held every four years    via an electronic vote in September/October.
for the exchange, confidentially, of scientific information        We did ask growers about what they are doing on orchard
and knowledge. I love Phillip’s story on page 31 warning us     to improve their quality, following the real issues we have
to “beware of the avocado elephant”. It reminds me of the       seen with the development of rots in market. Rots don’t
two arduous years we took to get the business case for the      develop unless they were there to start with, so on-orchard
Primary Growth Partnership across the line. Ashby would         we really need to raise our game. It was good to hear
say to me when I got despondent, “you only eat an elephant      growers recognise the need to implement best practice; that
one bite at a time”.                                            although copper wasn’t the perfect solution, it’s the best we
   Which segues nicely into the topic of potential future       have so far. Sarah Sorenson, Project Manager of NZ Avocado,
funding. PGP finishes in June 2019 and MBIE in September        led a workshop on fruit quality across the value chain in
this year.We are talking widely about what the next step is.    June, seeking cross-industry solutions to this challenging
The new government did a review of PGP, during which we         issue. As Alistair Petrie asks, “If we keep doing the same we’ll
were not able to request future programmes, but it looks        keep getting the same answer”. He asks us all, what are you
like PGP will continue. So we are talking to the independent    doing differently to change the outcome?
panel in August about options to either extend the current         The quality issue also highlighted to us that as well as
programme or develop a new business case.We should also         understanding the supply chain and cool chain better, we
look at whether we can get industry support through the         need to understand our environmental footprint. It was very
Provincial Growth Fund, although there are already 170          interesting to meet up recently in Tapora and in Houhora
applications, many who are yet to be accepted.                  with three of our new growers, each developing what are
                                                                on New Zealand standards, huge new avocado orchards. We
       The quality issue also highlighted to us                 profile one of these growers, Tony Gibbs, in the Avocentric
      that as well as understanding the supply                  this month. These growers are each looking at innovative
      chain and cool chain better, we need to                   ways to improve their footprint, although the environmental
      understand our environmental footprint.                   story about converting a dairy or dry stock farm to avocados
                                                                is a pretty good starting point – one we should document
  In the meantime we need to secure the commodity levy          properly and ensure we have good research supporting.
for the next 6 years. It was great to see 280 of you at the        It’s about being globally competitive but environmentally
recent discussion groups and field days. Bevan did record the   friendly or maybe to compete in the world but not with
feedback from you and that forms part of our application.       the world. We are keen to hear from you if you are doing
You’ll find that on the commodity levy page of the industry     innovative things on your orchard to improve your own
website. We will be seeking your support to renew the levy      environmental story.

                                                                                                             Avoscene May 2018     l   5
Avoscene - New Zealand Avocados
Comment

                                          SOLD

                                      Hydrangea Production
                                      Armstrong Rd, Tauranga
                                      bayleys.co.nz/2304004

          6   l   Avoscene May 2018
Avoscene - New Zealand Avocados
Regional roundup

                                                                                                                                         Comment
                                          Roger Barber & John Dawson – Mid-North region
                                          Roger Barber: tudorwoodnz@gmail.com         John Dawson: jd@team.org.nz

    Roger Barber        John Dawson

  There was a marked end to the season in the mid North
when winter temperatures struck with a vengeance in late
May. We can now reflect on the growing conditions during
the season, but more importantly focus on the season
ahead.
   The crop on most avocado orchards last season was light.
This should signal a good accumulation of carbohydrate
leading to a heavy return crop. Unfortunately periods
of heavy rain during flowering have restricted fruit
set, so generally only a moderate crop at best can be
expected across the district. Further periods of heavy
rain in early and late January and throughout February
frustrated harvesting and saw an early end to the irrigation
programme. These wet summer conditions provided a
high potential for fruit rots at harvest. On a brighter note,
better conditions were experienced over autumn, which
allowed for strong canopy development and good fruit            following soil testing, especially with the application of
sizing.                                                         nitrogen, phosphorus and sulphur. Also the pH level can
  Better autumn conditions also benefited new orchard           be recalibrated by liming to target the ideal range of 6.3 to
development and the replanting of older orchards. It is         6.5 prior to planting.
pleasing to note that nurseries have finally caught up with        Avocados have a primitive root system, and unlike most
the back-log of orders so that young trees, especially on       fruit trees, have no root hairs. This means a mycorrhorizal
clonal rootstocks, should be more readily available to          association with the roots is important to help break down
the industry. The high interest in new plantings shows          nutrients in the soil and facilitate uptake by the trees. High
widespread confidence in the future of the avocado              organic matter in the soil is the best way to achieve this.
industry.                                                       The other important component in new tree establishment
   The replanting of older blocks of trees generally follows    is a regular application of foliar applied nutrients,
problems of tree health – a legacy of the three wet             especially during winter when root activity is low.
years which followed the intense storm experienced in             The current high interest in avocados is evident by
spring 2007. The trend has been to mulch existing trees         the good turn-outs being recorded at recent field days.
to improve the organic component of our heavier soils.          A successful NZ Avocado field day was held at Rick and
It follows a “back to basics” theme which attempts to           Vanessa Barker’s orchard at Maungatapere, Whangarei in
recreate the original conditions of the natural rainforest      early May. This covered a range of management topics, and
environment. The establishment of this organic layer            the opportunity to view the performance of a number of
beneath the trees gives a high natural suppression of           new cultivars and clonal rootstocks, as well as an update on
phytophthora root rot and encourages active root                the pheromone mating disruption research for the control
development.                                                    of leaf roller in avocado orchards. The net effect is that the
  Pre-planting treatment allows the opportunity to              males get confused by the synthetic pheromone. As if us
bring the orchard back into a good nutritional balance          males weren’t confused enough already!

                                                                                                            Avoscene May 2018    l   7
Avoscene - New Zealand Avocados
Regional roundup
Comment

                                                                                   Linda Flegg – At Large
                                                                                   linda@kauripak.co.nz

                      Linda Flegg

                    The temperature is steadily dropping and by the time                                                                                                                                                  your hands up for the 2019-20 season. We cannot rely
                  we go to print we will be well into the depths of winter.                                                                                                                                               on the stability of the Australian market, particularly with
                  The persistence of pests has been, up until late May,                                                                                                                                                   other countries seeking access to send their fruit
                  very strong with many monitoring reports still showing                                                                                                                                                  to Aussie.
                  high levels of thrips and six spotted mites. If you still                                                                                                                                                 During the last couple of months I have been involved
                  have thrips, it would be wise to stick to a fourteen day                                                                                                                                                in the review of the NZ Avocado Governance Policy.
                  monitoring schedule until they are under control again.                                                                                                                                                 This process has highlighted just how complex and
                    We keep hearing the term “all market access” which                                                                                                                                                    unique our business model is. This policy sets out the
                  requires a lot of thought when it comes to chemical                                                                                                                                                     roles of the board members, ethics, conflicts, evaluation
                  choice in relation to withholding periods for our                                                                                                                                                       and procedures. It also clearly defines the relationship
                  various markets. All market access is going to become                                                                                                                                                   between the board and the members of the organisation,
                  the benchmark we strive towards and the compliance                                                                                                                                                      along with our stakeholders. This assessment has
                  standards we are adopting for China will become the                                                                                                                                                     highlighted a need to review all of the NZ Avocado
                  norm for all markets.                                                                                                                                                                                   policies on an annual basis to ensure we are current,
                                                                                                                                                                                                                          relevant and moving with the times.
                            The industry needs growers to be                                                                                                                                                                In June I will be attending a Fruit Quality discussion
                       “Champions for China” and although the                                                                                                                                                             group with other industry stakeholders who are
                     selection process for this season has already                                                                                                                                                        committed to solving our off-shore fruit quality issues.
                    been completed, please put your hands up for                                                                                                                                                          The aim of this meeting is to:
                                 the 2019-20 season.
                                                                                                                                                                                                                            • Gain agreement and prioritise fruit quality projects.
                                                                                                                                                                                                                            • Discuss funding proposals (industry, exporter and
                     There seems to be a misconception that the grower                                                                                                                                                         external funding options).
                  requirements for supplying fruit to China are more                                                                                                                                                        • Establish members of the fruit quality working group.
                  onerous than supplying other markets. If you are meeting
                  the requirements of the AvoGreen programme then                                                                                                                                                           There is no simple fix and every part of the supply chain
                  the only additional job other than registering annually                                                                                                                                                 needs to commit to solving the problems we are facing.
                  is to ensure your packhouse receives your monitoring                                                                                                                                                       Out in the field the early indications are that the crop
                  results every month. The industry needs growers to be                                                                                                                                                   is sizing well but the winds during April and May has had
                  “Champions for China” and although the selection process                                                                                                                                                an effect on both the estimates due to fruit loss and the
                  for this season has already been completed, please put                                                                                                                                                  increased blemish levels.

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          8   l   Avoscene May 2018
Avoscene - New Zealand Avocados
Outside the box

                                                                                                                                           Comment
Kate Truffit, Apata

Value chain is a term used frequently
these days – defined as the process
or activities by which a company adds
value to an article, including production,
marketing and the provision of after-
sales service that can be used to create a
competitive advantage.

  This differs from a supply chain, which is defined as a
system of organisations, people, activities, information and
resources involved in moving a product or service from
supplier to customer.
  I believe we are part of a value chain.
  Our biggest market, Australia, is under threat with other
countries now likely to be able to sell their avocados there -
possibly cheaper in larger volumes. To be competitive,
we need to set ourselves apart.
                                                                 While using our current system there are plenty of
   If we look at ourselves in the wider context of where we      additional requirements that are needed to comply with
fit in the value chain, post-harvest’s value chain starts with   this programme. First up, the control of growers’ pest
the growers growing exceptional fruit all the while dealing      monitoring and spray programmes. Secondly, the high-
with irregular bearing, climate change, and additional           pressure water washers set to remove any unwanted pests.
compliance requirements as market expectations rise. By          Additionally quality checks have been added to validate
managing the initial value chain factors, including logistics,   the first 2 steps. Where is the value add in all of this? It is
production, and outbound logistics, post-harvest can             market access to the largest market in the world.
maximise the value for customers and growers.
                                                                   Is this enough to define NZ fruit?
                                                                   The export, sales and service elements of the value
      Avocados are gaining status around the
                                                                 chain are especially important to improving customer
  world as the darling of the produce category;
                                                                 relationships. They look after the logistics to market,
    Gen Y and millennials can’t get enough of
                                                                 phytosanitary certification, customs clearance, shipping
   them, and cafés are smashing them, mixing
                                                                 documentation, import customs and inspections, devanning,
     them with feta, and then reaping huge
                                                                 market allocation and QC checks. On top of this is the
    margins. Herein lies a great opportunity.
                                                                 customer relationship management, flow of fruit into the
                                                                 wholesale and retail markets and any quality issues.
  Getting fruit to market takes jumping through many               Avocados are gaining status around the world as the
hoops, including meeting food safety requirements,               darling of the produce category; Gen Y and millennials can’t
phytosanitary, quality grades and labelling requirements for     get enough of them, and cafés are smashing them, mixing
the country of destination. We also need to comply with          them with feta, and then reaping huge margins. Herein lies
extra requirements if necessary, being audited by external       a great opportunity.
agencies and any other export requirements set by the              To add value to our value chain, we must objectively and
industry sector. How can we use these to gain value?             constantly review our businesses, our competitors, and our
  We have had a taste of what an Official Assurance              respective places in the industry so we can diagnose and
Programme (OAP) means for our industry with the one              create competitive advantages in this world marketplace.
that has been introduced to enable export into China.            This is our perpetual challenge.

                                                                                                               Avoscene May 2018   l   9
Avoscene - New Zealand Avocados
Markets

                                       Hi neighbour
                                                                    AVOCO B

                       I’ve seen you working hard in your orchard – it’s looking great. You’ll want your efforts to pay off next season so
                       I need to let you know about AVOCO.
                           It’s the export marketing company that more than 800 growers supplied in the 2017-18 season. Before the next
                       harvest, they’d love for you to join them too.
                           AVOCO is grower-led so they understand what’s important to you and me who want the security of knowing
                       their fruit is in the most capable of hands. Over the past five years, the team has worked hard to build trusted market
                       relationships in Australia and in Asia where consumers can’t get enough of our premium New Zealand avocados.
                       In fact, almost two-thirds of fruit goes direct to Australian retail, from which we benefit in the way of outstanding
                       Orchard Gate Returns.
                           AVOCO’s ability to manage the supply and maximise market opportunities is second-to-none so we can rest
                       easy knowing we’ll always be well rewarded each and every season, big crop or small.
                           As growers, we all need support and advice every now and again. AVOCO’s experienced technical team is
                       always there to answer all of our questions to help us make decisions that see the orchard performs at its best.
                       This knowledge ensured AVOCO growers overcame big technical challenges affecting the industry last season.
                       When the going gets tough, it’s reassuring to know AVOCO will always work hard on your behalf to achieve success.
                           I know trust and loyalty isn’t given lightly, but with AVOCO’s grower-led ethos, consistency, technical excellence
                       and expertise in international marketing, it makes sense to be part of the movement committed to growing the
                       industry and its value.

                                             AVOCO – they’ll get your tail wagging too!

                                                               www.avoco.co.nz

          10   l   Avoscene May 2018
Going global
Alastair Petrie, AVEC Chair   al.petrie66@gmail.com

The 2017-18 season is one to
celebrate from the perspective
of individual growers, exporter
performance, other stakeholders

                                                                                                                                             Markets
in the supply chain, and indeed the
industry body.

   Excellent grower returns have been finalised, new markets      is that quarantine pests are on our product, getting through
opened, options for the new export channels are being             post-harvest and arriving off-shore. Increased costs at the
explored and forward projections are sound.                       border, fumigation and delays in the marketing programme
   You could be forgiven for thinking if we just do the same      all result in unnecessary costs but more importantly, a
thing we will get the same result. It will be extremely           negative impact on quality. What have you done differently
difficult to repeat. Price in international markets are largely   over the off-season to mitigate the incidence of pests on
driven by pure supply/demand metrics and we have been             orchard?
very fortunate to be riding on the back of a demand curve            Another significant issue exporters had was the inability to
which is outstripping the ability for NZ, Chile, Australia,       deliver to customers what was wanted due to the inaccuracy
Mexico, Peru and California to fulfil. I can’t tell you when      on crop forecasting. Plans are put together based on best
that curve will even out and truly competitive forces kick in,    guess information at the beginning of the season and then
but it will come.                                                 updated progressively. June last year the export forecast
   While we are waiting for this to arrive, it is imperative      was 2.8m tonnes equivalent however the progressive
we invest in the areas which are easily disguised by the high     updates changed little until near the end of the season
prices that have been achieved. The industry has still got        when the actual number was 2.25m. This is over 20% less
issues with rots which will not only significantly reduce         than original forecast, or 535,000 trays. On a small crop
OGRs in a full year but harm the NZ Inc. reputation               year this is significant and if we repeat the same level of
comparative to competitors’ product. Listen to the                inaccuracy, customer confidence in our ability to deliver will
research NZ Avocado is doing and the work your exporters          be compromised. If your year-end numbers were somewhat
are undertaking to get on top of this issue. We need to           different than your initial forecast, I am sure you have asked
continually raise the bar in terms of quality, across the         the question “why?”. I’d also ask are you working with your
complete supply chain from growers following copper spray         packhouse and exporter of choice to look at a different
regimes, to packers’ handling, and focus on grade standards,      approach this year.
water blasters, pre-cooling, load out temps and all the other        NZ is not alone in trying to broaden our export in the
little things that are done well that all contribute to better    wider Asian market and it is imperative growers remain
outturns.                                                         market compliant so exporters have the options to extract
                                                                  best value for the complete crop profile and have flexibility.
   NZ is not alone in trying to broaden our export                   The new season will be a month in by the time this is read.
   in the wider Asian market and it is imperative                 As a consumer, please do not market fruit which is marginal.
  growers remain market compliant so exporters
                                                                  Chasing the high dollar is understandable, but do not
   have the options to extract best value for the
                                                                  underestimate the power of the consumer when they have a
     complete crop profile and have flexibility.
                                                                  disappointing experience.
                                                                     In saying all this, the industry is in good shape and if we
  The gradual loss of the Offshore Pre-clearance                  keep focused on the items I have mentioned, and the many
Programme (OPI), the new reality of Container Border              other small things that make a difference that ultimately
Inspection Service (CBIS inspections) and treatments being        results in continuous improvement, then I am sure we will
off-shore, is proving to be frustrating. However the reality      be able to celebrate many more seasons to come.

                                                                                                              Avoscene May 2018     l   11
New Zealand marketer comment
                   Trish Lomas, Product Specialist, T&G Global Limited

                                                                         The New Zealand market is now
                                                                         coming out of the off-season
                                                                         low supply period, perhaps a
                                                                         little earlier than expected due to
                                                                         advanced maturities in some early
Markets

                                                                         orchards.

                                                                           Values delivered throughout the late season period
                                                                         were exceptional and will have contributed to the record
                                                                         total New Zealand market value for the 2017-18 season,
                                                                         which has recently been reported by NZ Avocado at $45
                                                                         million. This is a 12% increase in total value growth for
                                                                         the market on the previous season from only 60% of
                                                                         the volume, which equates to great per-tray returns for
                                                                         growers that were able to supply fruit.
                                                                           As we make our way through the early season supply
                                                                         period, it is important to be conscious of the New
                                                                         Zealand market maturity requirements and the reasons
                                                                         behind them. Minimum maturity requirements have
                                                                         been set to ensure consumers have a positive eating
                                                                         experience that stimulates regular repeat purchasing of
                                                                         avocados. It is in all growers’ and marketers’ interests
                                                                         to ensure the consumer is happy with their purchase
                                                                         decision, and the stakes are raised higher with the higher
                                                                         retail pricing the market sees during the early season
                                                                         period.
                                                                           New Zealand market maturity testing has evolved in

          12   l   Avoscene May 2018
recent seasons, with the number of fruit sampled
increasing to 20 per maturity clearance area in       Maturity reporting outcomes
2016 and a minimum requirement of 18 of 20            Export market pass
fruit sampled being above 20.8% introduced in           • At least 18 out of the 20 fruit sampled achieve 20.8% dry matter, and
2017. Positive differences in ripening and fruit           the average dry matter content across the 20 fruit is at least 24%.
quality were experienced last season as a result of   Export market marginal fail
                                                        • Average dry matter exceeds 23.8% DM (provided 18 out of 20 fruit
these changes, and supply into the market grew

                                                                                                                                             Markets
                                                           exceed 20.8% DM) OR
steadily rather than one swift deluge hitting the
                                                        • 17 out 20 exceed 20.8% DM (provided average dry matter exceeds
market and forcing rapid downward pressure on
                                                           24%DM).
pricing.                                                • A marginal failure will be issued with an automatic clearance sent out
  Discussion has taken place recently around               seven days after the original notification of the test result.
marginal failure criteria for NZ market early         Local market pass
season maturity testing. On 31 May, the decision        • At least 18 out of the 20 fruit sampled achieve 20.8% dry matter, and
was made by NZ Avocado to implement local                  the average dry matter content across the 20 fruit is at least 23%.
market marginal fail criteria for early season        Local market marginal fail
maturity testing for 2018. The criteria for a local     • Average dry matter exceeds 22.8% DM (provided 18 out of 20 fruit
market marginal fail along with all other maturity         exceed 20.8% DM) OR
reporting outcomes is outlined below.                   • 17 out 20 exceed 20.8% DM (provided average dry matter exceeds
  The forecast for the New Zealand market                  23%DM).
in 2018-19 is 1.5 million tray equivalents, a           • A marginal failure will be issued with an automatic clearance sent out
                                                           seven days after the original notification of the test result.
very manageable increase in volume on the
                                                      Fail
previous season and a long way off the 2.2
                                                        • None of the criteria above are met.
million trays the market consumed in 2016-17.
                                                      NZ Avocado payment
With continued discussion at the New Zealand            NZ Avocado will pay for the costs of Eurofins maturity collection and
Market Group to optimise visibility for avocados      testing for all tests other than fail results up until 31 July 2018.
through promotions and quality of avocados to           From 1 August 2018 onwards, NZ Avocado will only pay for the costs
consumers, solid returns for avocados sold in the     of Eurofins collection and testing for tests that achieve an Export market
New Zealand market should be on the cards again       pass or an Export market marginal fail.
for the coming season.

                                                                                                               Avoscene May 2018    l   13
New Zealand market promotions
                   Bevan Jelley, Market Manager, NZ Avocado   bevan.jelley@nzavocado.co.nz

                   The New Zealand domestic market
                   has achieved a record total value
                   of $45m at first point of sale for the
                   2017-18 season.

                    This result puts it on track to deliver the $75m New
Markets

                   Zealand market goal of the industry five year plan by 2023.
                     A range of factors have contributed to the rapid value
                   growth of the New Zealand market in recent seasons, and
                   the efforts of NZ market suppliers, local retailers and the
                   NZ market group facilitated by NZ Avocado are rewarding
                   growers with growing returns.
                     July is traditionally a period of short supply in the New
                   Zealand market and throughout the shoulder season in 2018,
                   retail pricing of avocados has reached record highs. While
                   this means exceptional returns for the very small number of
                   growers who are able to supply the market at the extreme
                   ends of the season, it can also result in pricing confusion       Grower story videos have been used throughout the shoulder supply season to educate
                                                                                     consumers on seasonality and supply
                   and concern for avocado consumers in New Zealand, who
                   wonder if they will ever be able to afford an avocado again.        • Avocados are grown in a tree, not a factory. Mother
                     NZ Avocado has undertaken targeted activity during                   Nature plays a part in the size of the crop from year to
                   this period to help manage consumer expectations around                year.
                   avocado pricing through education about avocado seasonality         A desire for more natural unprocessed food, eating food
                   and supply.                                                       that is in season, and understanding where food comes from
                                                                                     are three factors that are of growing importance to our
                                                                                     target consumer groups in New Zealand and communicating
                                                                                     these three key messages above resonates well with them.
                                                                                     We reposted the video on the NZ Avocado Facebook page in
                                                                                     May 2018 and it has had 1,800 views.
                                                                                     Grower stories
                                                                                       Throughout the off-season our social media promotion has
                                                                                     switched focus from a recipes and consumption to grower
                                                                                     stories and information about avocado seasonality. Posts
                                                                                     remind consumers that we are currently in the off-season
                   Avocado supply education video                                    for New Zealand avocados, but that their avocados for next
                                                                                     season are already growing on the tree and being carefully
                   Video: “Where have all the avocados gone?”                        nurtured by New Zealand avocado growers until they are
                     In 2017 NZ Avocado created a video to explain the               ready to be harvested.
                   shortages in winter avocado supply to New Zealand                    Our Facebook competition for Mothers’ Day featured
                   consumers, media and retail produce staff. The video focuses      hardworking avocado grower and mum, Sarah Sorenson.
                   on three factors that impact avocado supply in New Zealand:       It asked our followers to tell us why avocados are good
                     • All avocados sold in New Zealand are grown in New            for your skin and to name a deserving mum for a prize
                        Zealand.                                                     of an avocado themed skin care and beauty pack. The
                     • Avocados do have a season; the main harvest takes place      competition was well received, with 96 comments from
                        during the New Zealand summer.                               fans showing that our followers have a good understanding

          14   l    Avoscene May 2018
of the skin health benefits of avocados, and
 really love their mums!
 Media engagement
   A significant avocado story that achieved
 widespread publicity in May focussed on a
 post from The Hits radio station Facebook
 page, which compared the price of avocados
 at a New World store in New Zealand to an
 image of avocados labelled as “product of
 New Zealand” being sold in an Australian
 supermarket for $1.50 each. The avocados
 in Australia were in fact labelled incorrectly
 and were of Australian origin. With the
 Queensland region harvesting peak volumes        A post on The Hits radio station's Facebook page spiked media interest in avocado pricing
 in May, supply is plentiful in Australia hence
 the significantly lower retail price point.         Our objective is to share with                      The sharing of that story needs
   New Zealand avocado responded to the            the world the authentic, amazing                      media seeking reality, seeking the
 Facebook post and offered the facts to            stories about New Zealand                             truth and leaving un-researched
 various media outlets that further promoted       growers producing the best, high                      sensationalism out of the stories.
 the story.                                        quality, safe food for the world.
an

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        to the orchard it came from, giving growers the ability to prove what is
        rightfully theirs. And for just $495*, it’s a small price to pay to protect
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                                                                                                                                  Avoscene May 2018            l   15
Avocentric - Investing in
                   ‘Avocado Heaven’ at Tapora
                   Merle Foster, Journalist
Reports

                   With record returns and demand                               “On the first block of 70 hectares I’m growing 50 canopy
                                                                              hectares – and I’ve got 24,000 avocado trees already in the
                   for avocados continuing to grow                            ground,” says Tony.
                   in all export markets, the focus in                          On a new block of 130ha he has 15,000 trees planted and
                   New Zealand is now on increasing                           another 10,000-15000 will go in this spring.
                   productivity of existing orchards                             “This block will give me 70 canopy hectares. The total
                   and supporting new orchard                                 farm will be 120 canopy hectares, set in 200 hectares – so
                   development.                                               it’s a reasonably big tract of land,” says Tony.
                                                                                He’s about to harvest his first crop from Avocado Heaven
                     Current growers are rejuvenating orchards and            this week. “The fruit is looking great.”
                   investing in implementing best practice orchard              This year he hopes to produce 5000-10,000 trays of
                   management to reap higher values on offer, while new       avocados. The ultimate harvest goal, once the whole
                   orchardists are entering the industry.                     orchard is in full production a few years from now, is
                     Both developments will help the industry reach its       300,000-400,000 trays. “Fingers crossed,” says Tony, who
                   goal of $280m in total sales value by 2023 – and bridge    has had an interesting career to say the least.
                   the gap between avocado supply and demand in NZ and          “I left school at 15 and worked my passage to Europe as
                   globally.                                                  a galley boy on a meat boat.Years later I ended up on the
                     One man investing heavily in the industry is Tony        board of a shipping company.”
                   Gibbs, who is well-known for his 40-year corporate            From here he entered the corporate world. Meeting Sir
                   career but also as NZ’s major Ezypeel mandarin grower.     Ron Brierley in the 1980s Tony worked for his investment
                     Five years ago Tony, who lives on his mandarin orchard   vehicle, Brierley Investments; during the 1990s he worked
                   at Matakana, decided to find some land to grow avocados    all over the globe for Sir Ron’s Guinness Peat Group.
                   and has since bought two properties on the Tapora            He’s been a director of GPG, chairman of Turners &
                   peninsula, about 30 minutes west of Wellsford, and         Growers for 15 years; and either director or chairman of
                   created an orchard he’s named ‘Avocado Heaven’.            Staveley, Tenon, Enza, Rubicon, Turners Auctions, Ezypeel

          16   l    Avoscene May 2018
Mandarins, Tower and Coats, involving himself with more
than 40 companies worldwide.
   As a “young man”, just before he became T&G chairman,
Tony bought land for an orchard for his retirement. “We
grow Ezypeel mandarins and today we’re the biggest
contiguous mandarin orchard in the country,” says the
70-year-old.
   So why invest in avocados? “I think I was intrigued by
the fact avocado consumption is increasing year-on-year by
about 10 per cent. And also about the way avocados have
been taken up in the world as a new superfood.”
   Tony says Tapora has been built up by sand over hundreds
of thousands of years.
   “You’ve got this sandy spit with solid sand underneath –

                                                                                                                                                             Reports
and over millenniums soil arrived and blew into nooks and
crannies around Tapora.
   “For avocados you need free-draining land. So that
immediately intrigued me – the fact I could buy a small
farm there and drive over it in the pouring rain and not see
any wheel-marks.”                                              Orchard supervisors, Raymond and Jane were part of the staff who got to pick their
                                                               first harvest from Avocado Heaven in June.
   On his new orchard the first thing Tony has learned is
that avocados are not easy grow. Tony says an avocado tree       Tony says hopefully Australia, NZ’s biggest avocado
is a complex tree.                                             export market, will remain, as long as we produce quality.
   “It doesn’t even know which sex it is. It’s male one          And he believes growers can manage the complexities of
minute and female the next. They don’t like water, yet they    the tree.
drink a lot.
                                                                 “There’s a lot of first rate horticultural knowledge in
     Tony says hopefully Australia, NZ’s biggest               New Zealand. However there is work to be done and a lot
  avocado export market, will remain, as long as               of learning to be had.”
   we produce quality. And he believes growers                   The biggest threat to NZ avocados is Chile, says Tony.
    can manage the complexities of the tree.                     “They’re in the same geographic area as us and they
                                                               have very cheap labour. New Zealand does not have cheap
  “I’m used to growing citrus, which are much more easily      labour. Our costs of growing the same produce will always
understood than avocados. There’s a lot to learn and we are    be more expensive.
learning all the time.                                           “Yes, they’ve got the tyranny of distance to get their
  “I’m very fortunate in having a great team of young men      produce here, but so have we.”
and women at Tapora and excellent professional advice.           But he’s not deterred by this – or by entering a fruit
Nevertheless, in my view they can be difficult trees,” says    crop market he knew nothing about to start with. “I didn’t
Tony.                                                          know much about citrus either.You soon learn as you move
  “They’re more expensive to grow and long-term there          along.”
will be a lot of issues with avocados – particularly as more     Going forward, Tony believes the shortage of labour
free trade develops between New Zealand and the rest of        available may be a big issue for avocados – and everybody
the world.                                                     that grows anything.
  “Remember, low cost economies can also send fruit here         “There’s the Recognised Seasonal Employers Scheme and
to New Zealand.”                                               also backpackers, which we rely on a lot for mandarins.

                                                                                                                          Avoscene May 2018         l   17
I want the Government to keep encouraging these
                   backpackers to come to New Zealand, where they can work
                   and play.”
                     Being a businessman, he sees big opportunities in the
                   avocado industry, in particular new markets emerging and
                   bringing demand with them.
                     “I see a market in South-East Asia developing strongly.
                   Asians are starting to get a taste for them – and it will
                   increase.”
                     One sign of this is the first shipment of NZ avocados being
                   exported to China last season.
                     “And the likes of Taiwan, Korea, Thailand – those sort of
                   places – will all come on-stream in due course.”
                     Tony says avocados are considered a nutritionally-
Reports

                   bountiful superfood.
                     “The nutritionists all fall over them. There are very few
                   real superfoods in the world. I’d name avocados as one. So
                   there’s lots of potential for New Zealand to do very well       Tony Gibbs and Lee, Orchard Manager, on the day of the orchards first harvest
                   in avocados.”                                                   in June.

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          18   l   Avoscene May 2018
Maturity and residue sampling - health
and safety requirements on your orchard
By Glenys Parton, Industry Systems, NZ Avocado

No ifs or buts – health and safety is                          must consider systems, processes and technologies that will
                                                               safeguard E-BOP employees as far as reasonably practicable.
the responsibility of us all.                                  Eurofins BOP has undergone a review of its H&S systems
                                                               and processes with a focus on activities carried out on
  As the season approaches there may be many contractors       avocado orchards.
required to come on to your orchard to carry out a variety
                                                                 To meet their responsibilities as a PCBU, Eurofins BOP
of tasks. If you are the person conducting a business or
                                                               will require several additional pieces of information from
undertaking on your orchard (PCBU) you are responsible
                                                               growers/packhouses prior to sample collection as follows:
for ensuring hazards are identified and the risks are
evaluated, managed, monitored and controlled so the            1. Any requirements of staff when entering the orchard e.g.
                                                                   staff induction, hazard board review, and sign in books.

                                                                                                                                            Reports
property is in a safe state for contractors to complete the
required activities. Health and safety is a partnership.       2. A packhouse and grower contact name and mobile phone
                                                                   number for every PPIN.
  All contracting businesses where staff are required to
enter your property have a duty of care to their employees     3. All significant hazards and their controls in electronic list
to keep them safe as outlined in the Health and Safety at          form for every PPIN.
Work Act 2015 and associated regulations.                      4. Any additional risks at sample request – Eurofins BOP
                                                                   will send a text message to the primary contact listed
                                                                   the day prior to sampling, indicating the date sampling
                                                                   will occur and asking for any additional risks to be
                                                                   communicated to Eurofins BOP. Please consider and
                                                                   communicate any additional safety information that may
                                                                   affect the sampler on the day of sample collection.
                                                                 Samplers are also trained to assess risk whilst carrying out
                                                               their work on orchard, acknowledging that orchards are
                                                               dynamic work environments and a shared workspace with
                                                               multiple contractors.
                                                                 Eurofins BOP samplers are equipped with lone worker
                                                               technology or alternatively they will work under a
                                                               secondary safe work system.
                                                                 Samplers must wear high-vis vests, carry a working cell
                                                               phone, a charging backup facility, flagging tape to mark any
                                                               on-orchard hazards, a loner device (if issued) and a first aid
                                                               kit in their vehicles when conducting sampling activities.
Diagram to establish if you are a PCBU.                           Eurofins BOP expect orchards to be in a safe condition for
                                                               staff to carry out sampling activities. The company will be
   Eurofins BOP is the business contracted by NZ Avocado       operating a stop sampling process when circumstances are
to undertake independent collection of samples for both        encountered that affect their staff’s ability to sample safely. A
maturity and residue testing. As a PCBU, Eurofins BOP have     link to this document will be available online and on request
a responsibility to identify hazards and assess risks within   Eurofins BOP. A summary of the key areas of the document
the workplace of their staff. In addition, Eurofins BOP        is as follows overleaf:

                                                                                                             Avoscene May 2018     l   19
Stop sampling process

                       Hazards                                  Stop sampling scenarios                                                   Reason

                       Tree prunings                             Un-cleared tree prunings that impede                                      Prunings around the trees restrict
                                                                 access to and around trees                                                visibility of the terrain beneath,
                                                                                                                                           which may put the sampler at risk
                                                                                                                                           of injury

                       Long grass and holes                      Sward is over 30cm in length in the areas                                Long grass restricts the visibility of
                                                                 where the sample is required (including                                  the terrain in front of the sampler
                                                                 access/headlands)                                                        i.e. slopes, holes, debris, fallen
                                                                 Access routes with large, deep or                                        structures.
                                                                 multiple holes in blocks where sampling                                  Holes on orchards increase the risk
                                                                 is required.                                                             of injury from slips, trips and falls.
Reports

                       Spraying                                 Spray has recently been applied and                                        Each sampler and workers in the
                                                                contact re-entry period has not been                                       Eurofins BOP supply chain e.g. lab
                                                                met.                                                                       staff must be protected from contact
                                                                Spray drift from a neighbouring                                            of any agrichemicals used on an
                                                                property.                                                                  orchard.
                                                                Spraying starts or already underway on                                     Notification of when the last spray
                                                                property or neighbouring property                                          was applied is essential.
                                                                                                                                           The spray board is to be completed
                                                                                                                                           correctly and in place outside the
                                                                                                                                           orchard 24 hours prior to spraying
                                                                                                                                           and for the duration of the re-entry
                                                                                                                                           period.
                                                                                                                                           Avoid sample requests when spraying
                                                                                                                                           is occurring in or near blocks to be
                                                                                                                                           sampled

                       Hydraladas at work                       No samplers are allowed to use                                            Hydralada activity conflicts with
                                                                hydraladas and will not sample in                                         sampling activities.
                                                                sampling areas where hydraladas are
                                                                being used.

                       Track maintenance                        Unable to access maturity areas safely                                    Access ways including tracks must
                       and access                               with standard sedan car due to holes,                                     be fit-for-purpose
                                                                waterlogging.

                       Aggressive/violent                        No sampler is to be subjected to                                         Samplers are required to work to
                                                                 abusive, coercive, threatening or                                        a standard procedure for sampling
                                                                 intimidating behaviour.                                                  and are trained accordingly.

                   Note: In all circumstances where the sampler visits the orchard and a sample is unable to be taken as a result of to health and safety reasons, a sample collection fee will apply.

          20   l    Avoscene May 2018
AvoGreen compliance for global supply
Sandy and Franz Imlig, Growers

                                                                                                                                         Reports
                                                                                                        Sandy and Franz Imlig

At the end of 2017 we put our hand                               the pre-audit checks it was identified that we had a few
                                                                 gaps in our record keeping that needed tidying up. Our
up to undertake an audit to gain
                                                                 documentation was mostly complete but needed collating
compliance to be able to send fruit                              into a single place that was easy to access and refer to,
to China.                                                        and we had to make sure all the “i’s” were dotted and “t’s”
                                                                 crossed.
  When we were first asked to do this, we were nervous             We are pleased to have had the opportunity to be
of the responsibility we would be carrying within the            involved in the audit process and are now confident the
industry to be compliant. We sat down with the Official          systems we have in place are robust enough to know we
Assurance Programme details and began to work through            are market access compliant for all markets. This will help
what was required. We quickly realised that the majority of      our packhouse programme our fruit into the flow plan and
what we had to do was already part of the existing industry      will give our exporter flexibility when the market demand
AvoGreen compliance programme.                                   changes, which it will.
  Why were we keen to step up and do this?                         While the audit with the Chinese delegates was daunting,
  We believe it is not a matter of if, but when other            once the process was completed we realised it was
markets will be needed for avocados from New Zealand.            well within our capability and found it a great learning
The current buoyancy in the Australian market is                 experience. We gained a lot of valuable learning and
potentially giving us a false sense of security. There will be   feedback, and in the end found it very informative.
an impact to New Zealand when Chile gains full market              The experience has given us a better understanding
access into Australia and the Western Australian domestic        of why the compliance and audit system is so important
production comes on full stream.                                 for growing and it is heartening to recognise our current
  The systems needed for compliance to China are only            process is aligned to this need. There is a lot of work
marginally different to what is needed for the markets we        behind the scenes to secure a new market and we enjoyed
currently supply, and potentially other global markets we        the chance to be involved to help the industry with this
will need in the future. While we were doing everything          process. All we have to do now is maintain our folder and
that was required under the AvoGreen programme, during           keep the records up to date.

                                                                                                           Avoscene May 2018    l   21
Building employee engagement is
                   good for your business                                                                                             Rob Thomson, Safe Business Solutions

                   When it comes to employment, it’s a                                                       to feel engaged, they had to:
                   buyer’s market out there.                                                                   • Feel that their work was meaningful and made
                                                                                                                  a difference
                      The relationship between employers and employees has                                     • Feel valued, trusted and respected
                   undergone a significant shift and now more than ever, there                                 • Feel safe, secure and self-confident in their role
                   is a retention and safety need for employers to invest time,
                                                                                                               In other words, the more an employee feels part of a
                   energy and consideration to their employees.
                                                                                                             community, the more likely it is that they are engaged
                      Employees might be driven by any number of external                                    with what they do.
                   motivators – whether it’s a pay cheque or flexible working
                                                                                                               We often spend more time working than we do with
                   – but how many genuinely care about the success of your
                                                                                                             our families, so it makes sense to consider all the features
                   company? Whether your company is small to medium or
                                                                                                             of the working environment. It’s not just all about the
                   a family business it’s possible there are some employees
                                                                                                             money: it’s how comfortable we are where we work, how
                   who just aren’t invested.
                                                                                                             we feel around our colleagues, how we feel about the
                     This is where employee engagement comes in. It’s one                                    value of what we do. Consider these hot tips for employee
Reports

                   thing to bring people on board but what are the most                                      engagement in your business:
                   effective employee engagement strategies? How do you
                   keep your people engaged, motivated, safe, healthy,                                       1. Show your employees exactly how their job
                   productive and happy?                                                                         matters
                                                                                                               Purpose can get lost in daily tasks, so remind employees
                   Employee needs and wants                                                                  why they do what they do, and how much they mean
                     What do you think are the three key elements behind                                     to your business. It’s hard to feel engaged at your job if
                   effective employee engagement? Here’s a clue: money isn’t                                 you don’t see the purpose of what you’re doing. If your
                   one of them! While a good remuneration package goes a                                     employees feel like useless cogs in a machine they don’t
                   long way to keeping an employee engaged, it doesn’t do                                    fully understand, they’ll never feel satisfied and fulfilled at
                   everything. In fact, the three core elements have everything                              work.
                   to do with a sense of belonging.
                                                                                                               As part of the onboarding process for new hires, help
                     Back in 1990, Professor William Kahn held in-depth
                                                                                                             them understand their role and how they will interact
                   interviews with employees and found that for an employee
                                                                                                             with not only their team but the business as a whole.

                                                                                                                               HYDRAULIC
                                                                                                                  HYDRAULIC                                HYDRAULIC            HYDRAULIC
                                                                                                                    HOSE    HOSE                                                  HOSE
                                                                                                                                                             HOSE
                                                                                                                   SERVICE SERVICE                          SERVICE              SERVICE

                                                                                                                                                  HYDRAULIC
                                                                                                                                                    HOSE
                                                                                                                                                   SERVICE

                                                                Matty                                           Jodi                Matty                                     Jodi
                                                                  Matty
                                                           (Field Service)                                          Jodi
                                                                                             Matty (Admin & Marketing) (Field Service) Jodi                            (Admin & Marketing)
                                                            (Field Service)              (Field Service)    (Admin & Marketing) (Admin & Marketing)
                                                                                                                   Julz                                                           Julz
                                                                                                                 (Manager)
                                                                                                                                   Julz         Jodi          Julz             (Manager)
                                                                                               Matty                                                      (Manager)
                                                                                           (Field Service)                     (Manager)  (Admin & Marketing)

                                                                                                                         Dan                        Julz                               Dan
                                                                                                                                                  (Manager)
                            Nathan                                                Nathan                               (Workshop                                 Dan                 (Workshop
                        (Service Manager)       Nathan                        (Service Manager)                        mechanic)      Dan                  (Workshop                 mechanic)
                       Nathan               (Service Manager)                                                                      (Workshop           Dan mechanic)
                   (Service Manager)                  Some
                                                       Nathanof our team                                                   Somemechanic)
                                                                                                                                of our team (Workshop
                                                                                                                                            mechanic)
                                                    (Service Manager)
                                                                                    Some of our team
                                                       Some of our team                Some of our team

          22   l    Avoscene May 2018
2. Feedback / enable an employee voice                         engagement. Use internal notice boards/emails to
  According to a survey from Officevibe, 63% of                demonstrate what you’ve done in response to what
employees don’t feel appreciated at work, and 69% of           your employees have said.
employees believe they would work harder if they received      5. Share good practice and ideas
more feedback. Providing feedback is a powerful tool for         More coffee! Sit down with employees every week to
engagement.                                                    talk, listen, and strategise.
  Enable channels where employees can also raise issues          There’s nothing better than an employee seeing their
and give feedback. Consider using toolbox meetings or          ideas and work being recognised, so ensure that your
morning teas where your teams can air issues and get           employees have the opportunity to share their ideas.
feedback from their peers and managers.                        Colleagues sharing and learning, whether in meetings
3. Think “Bottom Up”, not “Top Down”                           or socially is a great way to foster engagement and
                                                               create/strengthen links between employees.
  You don’t build a house starting from the roof and
working downwards. The same goes for businesses.Your           6. Training - understand individual learning
people are the core on which your business is founded,             styles and preferences

                                                                                                                                     Reports
and if you don’t know what it’s thinking, you may run into       Understand how your employees like to learn and
trouble.                                                       engage – whether they prefer to learn independently or
  Focus on common issues and ask your team about how           in groups.You will also find out a lot about how well they
an issue can be improved upon. The more your team are          work and in which ways they are more likely to learn with
asked their opinions, the more they will feel empowered,       discussion and ideas. Consider also when to offer training
trusted and respected – and the more engaged they’ll be.       and for how long.

4. Demonstrate you’re listening                                Conclusion
  As is encouraged in the Health & Safety at Work Act            Your business is a community – for you, your employees
2015, if a clear issue has been identified, then it should     and your managers. Communities thrive best when
be acted upon. More importantly, it should be visibly          everyone feels they are included, valued, trusted and
addressed, particularly if you have discussed it with them.    safe. The more engaged your employees are, the more
Knowing that an employee’s opinions are listened to            productive they become, and you get something money
and also contribute to change is another way to increase       just can’t buy – a happy workplace!

             Northland
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                  Auckland
                                                                   national footprint.
                                      Bay of Plenty
                                                              Hawkes Bay: Opened 1st October 2017
                      Waikato
                                              Gisborne          Central Otago: Opened May 2018
                                          Hawke's Bay
                                                                 Gisborne: Opening Spring 2018
             Nelson                     Wairarapa             A great team, expert advice and quality products,
                                Marlborough
                                                                                call us today.
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                                                                       Horticentre - 0800 855 255
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                   Central Otago

                                                                      Driving Crop Performance

                                                                                                       Avoscene May 2018    l   23
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