BALL STATE UNIVERSITY BUDGET REDESIGN INITIATIVE - Central Unit Leadership Presentation June 6, 2019

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BALL STATE UNIVERSITY
  BUDGET REDESIGN
      INITIATIVE
  Central Unit Leadership Presentation
              June 6, 2019

              Draft: For Discussion Purposes Only
                     Deliberative Document
Discussion Topics
1)    Review budget initiative timeline, guiding principles, and select model components

2)    Introduce new budget model governance and process

3)    Present best practices for support unit budget presentations

4)    Introduce service level agreements

5)    Facilitate question and answer session

Draft: For Discussion Purposes                                                                                           2
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Implementation Timeline
The timeline below outlines an 18-24 month transition to implement a new budget model.

   2018                                         2019                                                                    2020

                                         May

                                                                                                                 May

                                                                                                                                   Aug
                                                           Aug
  Nov

                                                                             Nov

                                                                                                                                                        Nov
                                                                 Sep

                                                                                                                                          Sep
         Dec

                                                                                   Dec

                                                                                                                                                               Dec
                             Mar

                                                                                                     Mar
                       Feb

                                                                                               Feb
                                               Jun

                                                                                                                       Jun
               Jan

                                                                                         Jan
                                   Apr

                                                                                                           Apr
                                                                       Oct

                                                                                                                                                 Oct
                                                     Jul

                                                                                                                             Jul
        Phases 1 – 3
                                   Phase 4
                                                                                   Phase 5
                                                                                                                                         Live Model

 Phase                                     Overview
 1. Due Diligence and Visioning            Develop a clear understanding and vision through an assessment of current resource allocation practices
 2. Financial Modeling                     Build-out a “pro-forma” model to provide a platform for testing different model alternatives
 3. Consensus Building                     Address change management through methodical, data-driven stakeholder engagement
 4. Infrastructure Development             Develop supporting tools, processes, and governance to carry out budget development
 5. Partnership Year                       Test a new model to understand outcomes if the new model were implemented

Draft: For Discussion Purposes                                                                                                                                       3
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Guiding Principles
The budget model will promote student success, stimulate strategic growth, encourage
innovation and entrepreneurship, and support interdisciplinary and institutional excellence. It will
also be characterized by the principles below:
               Develop a dynamic budget model that aims to stimulate intentional growth and advance the University's
     1         mission and strategic plan

               Align resources with institutional priorities through broader participation in the budget development process to
     2         incentivize instruction, scholarship, and student success for all units

               Reward performance, creativity, innovation, and collaboration and hold units accountable for resource
     3         stewardship to contribute to the University’s collective fiscal health

               Provide a transparent metrics-based approach to resource allocation that also generates discretionary funds to
     4         be used for mission critical areas and strategic priorities

               Use a simple methodology that enhances management decision-making, accountability, and long-range
     5         planning

               Leverage valid, reliable, and verifiable data so that the budget model serves as a strong predictor of positive
     6         operating performance

Draft: For Discussion Purposes                                                                                                            4
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Budget Model Income Statement
                                                                                                                                         Primary Unit                                                                       Support Unit
Fund Types / Restriction                                                     CAP           CAP           CAP     CCIM    CFA     COH               CSH      MCOB         TC
                                                                                                                                                                                Burris &
                                                                                                                                                                                 Indiana
                                                                                                                                                                                           Academic Units Auxiliary Units   Support Units
                                                                                                                                                                                                                                            University Total
                                                                                                                                                                                               Total           Total            Total
                                                                                                                                                                                Academy
                                                                          Unrestricted   Restricted      Total   Total   Total   Total             Total    Total       Total     Total        Total           Total            Total            Total
 1
 2   Revenues
 5   Total Undergraduate Tuition                                               F             F            F       F       F       F                 F        F           F         F             F               F               ##               F
 8   Total Graduate Tuition                                                    F             F            F       F       F       F                 F        F           F         F             F               F               ##               F
11   Total Online Tuition                                                      F             F            F       F       F       F                 F        F           F         F             F               F               ##               F
12
13
     Program & Course Fees
     Other Student Fees
                                                                               ##
                                                                               ##
                                                                                             Allocable and Direct
                                                                                             ##
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14
15
     Less: Undergraduate Aid
     Less: Graduate Aid
                                                                               F
                                                                               ##
                                                                                             F
                                                                                             ##   RevenuesF
                                                                                                          ##
                                                                                                                  F
                                                                                                                  ##
                                                                                                                          F
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                                                                                                                                                                                                                                                  F
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16                                               Total Tuition & Fees
17
22   Total State Appropriations                                                F             F            F       F       F       F                 F        F           F         F             F               F               ##               F
23   Grants & Contracts                                                        ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
24   Indirect Cost Recovery (IDC) Revenue                                      ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
25   Gifts                                                                     ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
26   Sales, Services, & Other                                                  ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
27                                             Total Other Revenues
29                                                TOTAL REVENUES
30
     Expenditures
31   Faculty - Contract Wages                                                  ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
32   Faculty - Professional Wages                                              ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
33   Faculty Wages                                                             ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
34
35
     Staff & Student Wages
     Benefits
                                                                               ##
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                                                                                                         Direct
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36
37
                                            Total Wages and Benefits
                                                                                                      Expenditures
38   Supplies, Equipment & Other                                               ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
39   Travel                                                                    ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
40   Utilities, Maintenance & Renovations                                      ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
41   Rent                                                                      ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
42   Services                                                                  ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
43   Depreciation                                                              ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
44                                   Total Supplies, Services and Other
46                                      TOTAL DIRECT EXPENDITURES
48   Transfer In                                                               ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
49   Transfer Out                                                              ##            ##           ##      ##      ##      ##                ##       ##          ##        ##            ##              ##              ##               ##
50             MARGIN BEFORE SUPPORT UNIT COST ALLOCATIONS
53
54
     Allocated Administrative Support Unit Costs
     Academic Support                                                          F             F
                                                                                                      Support/Central
                                                                                                          F       F       F       F                     F    F           F         F             F               F               ##                F
55   Administrative Services                                                   F             F            F       F       F       F                     F    F           F         F             F               F               ##                F
56
57
     Employee Services
     Facilities
                                                                               F
                                                                               F
                                                                                             F
                                                                                             F
                                                                                                      Unit Allocations
                                                                                                          F
                                                                                                          F
                                                                                                                  F
                                                                                                                  F
                                                                                                                          F
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                                                                                                                                                                                                                                                   F
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58   IT                                                                        F             F            F       F       F       F                     F    F           F         F             F               F               ##                F
59   Libraries                                                                 F             F            F       F       F       F                     F    F           F         F             F               F               ##                F
60   Research Administration                                                   F             F            F       F       F       F                     F    F           F         F             F               F               ##                F
61   Student & Enrollment Services                                             F             F            F       F       F       F                     F    F           F         F             F               F               ##                F
62                    Total Allocated Administrative Support Unit Costs
65
66
69
                 MARGIN AFTER SUPPORT UNIT COST ALLOCATIONS
     Participation Fee Payment                                                 F             F
                                                                                                      Central Funding
                                                                                                          F       F       F       F                     F    F           F         F             F               F                                 F
70
72
                       MARGIN AFTER PARTICIPATION FEE PAYMENT
     Subvention Fund Disbursement                                              M             M
                                                                                                        Mechanism
                                                                                                          M       M       M       M                     M    M           M         M             M               M                                 M
73   Strategic Investment                                                      M             M            M       M       M       M                     M    M           M         M             M               M                                 M
74               MARGIN AFTER FEE PAYMENT AND DISBURSEMENT

 Draft: For Discussion Purposes                                                                                                                                                                                                                                5
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Organization Overview
An incentive-based model classifies organizational units into two categories based on the key
attributes described below.

                          Primary Units                                          Support Units
 ▪ Ability to influence revenue generation:                ▪ Limited-to-no ability to influence revenue
     - Price                                               ▪ Provide services and/or support to academic, research,
                                                             and auxiliary units
     - Quantity
                                                           ▪ No allocation of central costs
 ▪ Cover direct costs with generated revenue
                                                           ▪ Accountable for optimal service levels
 ▪ Fully-allocated central (support unit) costs
                                                           ▪ Encouraged to justify funding levels through
 ▪ Accountable for performance, retaining both surpluses
                                                             benchmarking
   and losses
                                                           ▪ Accountable for fiscal performance
 ▪ Pay participation fee to support subvention
                                                           ▪ IT, HR, and Facilities may have service-level agreements
                                                             with select primary units

Draft: For Discussion Purposes                                                                                                   6
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Primary Units Organization
Select units were classified as Primary Units and then organized into two categories: Academic
and Auxiliary.

                                                     Primary Units
                           Academic Units (8)                                      Auxiliary Units (3)

 ▪ College of Architecture and Planning                     ▪ Athletics
 ▪ College of Fine Arts                                     ▪ Housing and Dining
 ▪ College of Communication, Information and Media          ▪ Vehicle Facilities and Parking
 ▪ College of Health
 ▪ College of Sciences and Humanities
 ▪ Miller College of Business
 ▪ Teacher’s College
 ▪ Burris & Indiana Academy

Draft: For Discussion Purposes                                                                                                         7
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Support Units Allocations
The proposed model allocates the majority of revenues directly to colleges, leaving the
university’s infrastructure unfunded. In order to support these units, the model pools and
allocates support unit’s net costs using select variables.

                                                Cost Pool                                                          Allocation Metric
                             Academic Support                                             Student Headcount
                             Administrative Services                                      Total Direct Expenses
                             Employee Services                                            Total Employee Headcount
                             Facilities                                                   Net Assignable Square Ft.
                             Information Technology                                       Total Institutional Headcount
                             Libraries                                                    Student Headcount + Faculty Headcount
                             Research Administration                                      Grants and Contracts Revenue
                             Student & Enrollment Services                                Student Headcount

                                 Notes:
Draft: For Discussion Purposes   - Functional organization depicted for model development does not represent an institutional reorganization will occur/is required.                                 8
Deliberative Document            - Costs allocated to revenue-generating units will represent the net of each administrative service unit’s revenues and expenses.
                                                                                                                                                                       © 2019 HURON CONSULTING GROUP INC.
Example: Cost Allocation Calculation
Once a support unit cost pool amount is determined, activity-level metrics are used to allocate
proportional expenses to Colleges. Below is an illustrative example for an IT cost pool using
“Institutional Headcount” as the activity-level metric.
         IT Cost Pool Net Expenditures                                                              IT Cost Pool Allocation
  IT Cost Pool Net Expenditures            $10M
                                                                                                                      •    In this particular
                                                                                                      College A
                                                                                                                           example, the IT cost
                                                                                                      $1.5M                pool would allocate
         Institutional Headcount Metric
                                                                                                      (15%)                $5K per institutional
     College          Headcount (HC)         HC %                                                                          headcount ($10M /
                                                                                        College C                          2k)
    College A                300              15%                                        $5.0M                        •    In future years, this
                                                                                         (50%)         College B
                                                                                                        $3.5M              amount will vary
    College B                700              35%                                                       (35%)              depending on the
                                                                                                                           approved budget of
    College C               1,000             50%                                                                          the IT cost pool

  College Total             2,000            100%

                The activity-level metrics are used to allocate the net expenditures of each cost pool. Additionally, fluctuations
                      in the activity-level metrics do not lead to corresponding fluctuations in the size of the cost pools.
Draft: For Discussion Purposes                                                                                                                          9
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BUDGET MODEL
GOVERNANCE AND
PROCESS
Budget Process Governance Overview
In the annual budgeting process, central leadership, primary units, support units, and
governance committees will work in close coordination to optimize the use of BSU’s resources to
advance the institution’s mission.
                                                                                                             Board of Trustees

                                                                                                                  President
                                                                President s Cabinet
                                                                                           Feedback
                                                                  Dean s Council
                         Decision Making Flow

                                                                                                              Executive Budget
                                                                                                                 Committee

                                                      Provost

                                                                                                              Space Mgmt and
                                                                                   Support Unit
                                                    Academic                                                     Deferred                     Auxiliary Unit
                                                                                    Allocations
                                                     Deans                                                     Maintenance                      Leaders
                                                                                    Committee
                                                                                                                Committee

                                                Dept. Chairs and                   Support Unit
                                                    Admin.                           Leaders

                                                                                     Budget Operational Support Teams

Draft: For Discussion Purposes                  Note: Auxiliary Unit VP’s will present their budgets to the Executive Budget Committee, Academic Unit Deans will present                                11
                                                their budgets to the Provost, and Support Unit VP’s will present their budgets to the Support Unit Allocation Committee
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Executive Budget Committee
Ball State will have an Executive Budget Committee that recommends a university-wide budget,
including subvention fund allocations, to the President and the Board of Trustees.

                        Roles and Charges                                                  Membership
 ▪ Reviews support unit budget proposals recommended by         ▪ President (Chair)
   the Support Unit Allocation Committee
                                                                ▪ Provost and Executive Vice President for Academic Affairs
 ▪ Addresses funding decisions not made by the Support Unit
                                                                ▪ Chief Strategy Officer
   Allocation Committee to recommend a unified support unit
   budget                                                       ▪ VP for Business Affairs and Treasurer
 ▪ Reviews executive summary of primary unit financial plans,   ▪ AVP and Chief Budget Officer
   including strategic fund requests, from budget hearings
 ▪ Recommends a university-wide budget to the President

Draft: For Discussion Purposes                                                                                                          12
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Support Unit Allocation Committee
The Support Unit Allocation Committee would meet between November and January with support
unit leadership to review budget proposals, and promote service effectiveness and efficiency.

                        Roles and Charges                                                                                     Membership
 ▪ Reviews support unit’s budget proposals, including                                           ▪ VP for Business Affairs and Treasurer / Chief Strategy
   strategic objectives, service level demands, and workforce                                     Officer (Chair)
   plans
                                                                                                ▪ AVP and Chief Budget Officer
 ▪ Offers suggestions for performance improvement;
                                                                                                ▪ Provost Designee
   promotes development of service level agreements between
   primary units and select support units                                                       ▪ 2 College Deans (or designees)
 ▪ Submits an executive summary of support unit budget                                          ▪ 2 Central Unit Representatives
   recommendations to the Executive Budget Committee
                                                                                                ▪ Athletics
 ▪ Elevates support unit budgets that have unresolved
                                                                                                ▪ Faculty University Senate Chair1
   issues, to the Executive Budget Committee
                                                                                                ▪ Staff Council Designee
                                                                                                ▪ University Council Designee
                                                                                                ▪ AVP Institutional Research and Decision Support

Draft: For Discussion Purposes   Note 1: In the event the University Senate Chair is not a faculty member, a faculty member                                             13
                                 will be identified to represent the University Senate.
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Space Management and Deferred
Maintenance Committee
                        Roles and Charges                                                    Membership
 ▪ Reviews space requests, identifies possible solutions, and      ▪ AVP for Facilities Planning and Management (Chair)
   makes recommendations for the use of space on campus
                                                                   ▪ Capital Finance Representative
 ▪ Develops policies and procedures for space management
                                                                   ▪ Director of Disability Services
 ▪ Governs allocation and brokerage of space across campus
                                                                   ▪ Student Affairs Representative
 ▪ Ensures facilities management distributes accurate and timely
                                                                   ▪ Provost Office Representative
   space utilization data to operating units for budget planning
                                                                   ▪ Academic Systems Representation
 ▪ Supports development of service level agreements between
   facilities management and revenue-generating units              ▪ Auxiliaries Representative
 ▪ Prioritizes deferred maintenance needs and submits              ▪ College Dean
   deferred maintenance budget that includes request amount and
                                                                   ▪ Faculty Council Designee
   list of deferred maintenance projects
                                                                   ▪ Department Chair Representative

Draft: For Discussion Purposes                                                                                                          14
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Proposed Operation Support Teams
In addition to the budget management structure, the following operational support teams will be
established to facilitate the budget development process.

                                                 Budget Operational
                                                   Support Teams

    Analysis and                      Budget                      Policy Review /
                                                                                                        Training
     Reporting                      Development                    Development
 ▪ Collect feedback on reporting   ▪ Develop and execute sub-     ▪ Identify relevant policies     ▪ Respond to training requests
   outputs                           processes for completing       impacted by new allocation       through content development
 ▪ Respond to feedback through       model development              rules                            and delivery
   revised reporting                 milestones                   ▪ Provide input on how to        ▪ Assess skills needs across
 ▪ Support scenario planning       ▪ Communicate budget             create policies that             different stakeholder groups
   conducted by units                development timelines and      maximize benefit of new        ▪ Develop training schedule and
                                     guidelines to units            model for units                  feedback forum

 Membership:                       Membership:                    Membership:                      Membership:
 ▪ Budget Office                   ▪ Budget Office                ▪ VP Business Affairs Designee   ▪ AVP Budget Designee
 ▪ Institutional Research and      ▪ Provost Office Designee      ▪ AVP Budget Designee            ▪ Controller’s Office Designee
   Decision Support (working       ▪ Institutional Research and   ▪ Provost Office Designee        ▪ IT Designee
   with MIDAS)                       Decision Support             ▪ Sponsored Programs             ▪ Provost Designee
                                   ▪ Space Planning                 Designee                       ▪ HR Designee
                                                                  ▪ Space Planning
Draft: For Discussion Purposes                                                                                                            15
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Annual Budget Process Overview
The table below outlines the proposed budget development process milestones and the groups
with primary accountability and responsibility for their completion.

                            A                        B                            C                         D                       E

Model                                      Develop Support
                     Collect Data &                                     Develop Primary                                    Manage Budget
Development                                  Unit Budget                                           Finalize Funding
                       Develop                                            Unit Budget                                       Throughout
Component                                  Requests / Cost                                            Decisions
                     Assumptions                                           Requests                                         Fiscal Year
                                             Allocations
Process              September 1st –          November 1st –              January 16th –                May 1st –               July 1st –
Timing                October 31st             January 15th                 April 30th                  June 30th               June 30th

                  Forecast and allocate   Review central support          Collect funding            Review funding       Manage budget based
Primary           University revenues;    budgets and convert to      requests from academic        requests and set      on updated forecasts
Objective           collect allocation       allocable costs             and auxiliary units        University budget          and data
                      variable data
                    Budget Office /             Governance               Executive Budget         BOT, Executive Budget      Budget Office /
Process            Provost’s Office &      Committees, Budget           Committee, Budget          Committee, All Units     Provost’s Office &
Participants      Operational Support     Office / Provost’s Office   Office / Provost’s Office                            Operational Support
                 Teams, Academic Units    & Operational Support       & Operational Support                                      Teams
                                          Teams, Support Units             Teams, Deans,
                                                                           Auxiliary Units

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Support Unit Budget Process
The budget development process for central support units under the new model can be divided
into four milestones:

             Develop                           Present                   Committee Makes                  Leadership Makes
          Financial Plan                    Financial Plan               Recommendations                  Funding Decisions

 • Central Support Units          • Units will present their       • The Support Unit              • The Board of Trustees will
   work with their respective       financial plans to the           Allocations Committee will      review the support unit
   departments to develop           Support Unit Allocations         recommend funding levels        budgets and make final
   one cohesive financial           Committee                        for central units to the        funding decisions
   plan                           • Presentations will cover         Executive Budget              • Funding decisions will be
                                                                     Committee
 • Plans should highlight           services and costs for                                           converted into indirect cost
   changes relative to prior        each presenting unit,          • The Executive Budget            allocations for the colleges
   year funding levels and          focusing on changes              Committee will review and
   document support for             relative to the prior year’s     make initial funding
   requested changes                budget                           proposals for use in
                                                                     building Primary Unit
                                                                     budgets

     This process is intended to increase transparency surrounding the services provided by central units and their attendant costs.

Draft: For Discussion Purposes                                                                                                                  17
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BEST PRACTICES FOR
COMMITTEE PRESENTATIONS
Overview
Huron has identified a number of best practices in creating effective budget presentations.

          Recommendations for creating a strong budget presentation:

 • Provide a holistic explanation to the Support Unit Allocation Committee about the unit’s operations and services
 • Outline activity drivers, goals, initiatives and service level demands which may impact unit budgets
 • Perform sensitivity analyses related to service levels and various cost scenarios
 • Collect benchmarking data to build a case for continued or supplemental funding levels
 • Provide clear frameworks for programs and services, pertinent financial data (with an emphasis on trends), and
   explanations of any income streams and their relationships to services and programs

            The Support Unit Allocation Committee is responsible for creating the framework to inform annual budget requests.

Draft: For Discussion Purposes                                                                                                                 19
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Potential Components
Each Central Support Unit should create its own presentation based on the subunits it
represents. Some basic components are:

    1. Overview of Central Support Unit         3. Metrics and Evaluation
        • Divisions/Sub-Units Represented           • Benchmarking Data
        • Mission Statement                         • Survey Data
        • Goals for Future Operations               • Sensitivity Analysis

    2. Overview of Services Provided            4. Funding Request
        • Demand or Consumption Data                • Historic Funding Levels
        • Base-level vs. Add-on                     • Expenditure Breakdown
        • Other Qualitative Metrics                 • Funding Request

Draft: For Discussion Purposes                                                                                20
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Benchmarking Alternatives
Peer, industry, internal, and historical benchmarking data can be analyzed to inform the
Committee about a unit’s effectiveness and efficiency.
                                             Peer Benchmarking                                                                    Industry Benchmarking
                 The chart below compares overall IT spending as well as IT spend as a percentage       The chart below illustrates that the ratio of IT support staff to end-users at BSU is
                 of overall expenditures, indicating IT spend is in line with its peers                 well below industry standards, pointing to opportunities in support productivity

                 $20                                           6.9%                             10%     40
                                                                                 5.5%
      Millions

                                                                                                        30
                 $10                                                                            5%      20
                                              5.9%                                                      10
                 $0          4.0%                                                               0%       0
                         University W      University X     University Y         BSU                             Indiana All       BSU          Public All   Indiana Public      National
                  *FY 11-12 Data was used
                                         Historical Benchmarking                                                                  Internal Benchmarking
                 The chart below shows how expenditures related to different activity categories have   The chart below shows that select academic units on campus have a higher ratio
                 increased year-over-year.                                                              of students per local IT FTE than others. Units with smaller local IT footprints may
                       10.0%                                                                            require additional central support
                        7.5%                                                                              400
                        5.0%
                                                                                                                                                                    Median: 157.1
                        2.5%                                                                              200
                        0.0%
                                      2015           2016           2017            2018                     0
                             Customer Support         Data Governance         Enterprise Solutions                    Unit 1         Unit 2         Unit 3        Unit 4            Unit 5

                                            While it is recommended to leverage quantitative data wherever possible, other
                                          means of service evaluation should also be used to balance performance evaluation.

Draft: For Discussion Purposes                                                                                                                                                                             21
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Benchmarking Resources
There are a number of resources available for peer and industry benchmarking. Some of the most
widely used include:

                                              Area                           Link(s)
                                                                 •   IPEDs
                                 Academic Support                •   NACAC
                                                                 •   NCURA
                                                                 •   IPEDs
                                 Administrative Services         •   NACUBO
                                                                 •   CUPA-HR
                                                                 •   APPA
                                 Facilities
                                                                 •   SCUP
                                 Information Technology          •   EDUCAUSE

                                 Libraries                       •   ALA
                                                                 •   CASE
                                 Research Administration
                                                                 •   NCURA
                                 Student & Enrollment Services   •   IPEDs

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SERVICE LEVEL
AGREEMENTS
Service Level Agreements Overview
To improve end-user service levels and operations within a new model, units must establish
reasonable service level agreements (SLAs).

                                          Creating Reasonable Service Level Agreements
 An SLA is an agreement or arrangement between support units and their customers / key stakeholders
 (e.g., academic units, auxiliary units) that defines the set of services that a provider will supply.

 Reasonable SLAs between central units and its customers should be written, negotiated, and signed by
 both parties and include:
 ▪ The scope of services provided, including direction around what work is considered billable vs. non-
    billable
 ▪ Detailed performance levels for services including expected response times
 ▪ A rate structure with discrete line items for specific services

                                                      Benefits of a Well Written SLA
              Benefits to Customer/Academic Unit                                          Benefits to Administrative Unit
 ▪ Provides clear definition of baseline services and the frequency with   ▪ Provides clear reference documentation when service or cost
   which they will be provided                                               disputes and questions arise
 ▪ Holds administrative units accountable                                  ▪ More clearly defines customer expectations
 ▪ Allows for greater control over services provided                       ▪ Provides a tool for developing organizational KPIs and measuring
                                                                             workforce effectiveness

Draft: For Discussion Purposes                                                                                                                         24
Deliberative Document                                                                                                     © 2019 HURON CONSULTING GROUP INC.
Service Level Agreement Funding
The new budget model creates the need for central units to document and define service level
agreements with academic and auxiliary units.

                                                                           Central Support Units                                                   3 Customer units must
                                                                                                                                                         make conscious
                                                                                                                                                       decisions regarding
                                                                                                                                                     utilization of any “add-
 1                                                                                                                                                   on” services. Elective
     Service levels are split                                                      Service Category
                                                                                                                                                           services and
      between base-level              Base-level, “essential” service                            “Add-on” or “Buy-up” Work                              chargeback rates
        services that are            (i.e. regular maintenance, routine custodial service,     (i.e. unscheduled room painting, picture hanging,
                                                                                                                                                        should be clearly
     allocated to units and                        grounds, pest control, etc.)                          drapery cleaning, moving, etc.)
                                                                                                                                                        communicated to
      “add-on” or “buy-up”
                                                                                                                                                       customers in SLAs.
      work that is paid via
                                                                                    Demand Control                                                      SLAs and pricing
          chargebacks
                                                                                                                                                     structures for “add-on”
                                                                                                         Market Forces;                                   work are levers
2                                                  Terms of SLAs                                                                                       available to central
                                                                                                       Consumer Decisions
     Explicitly defined SLAs                                                                                                                              units to control
      will reduce confusion                                                                                                                          demand and properly
          and encourage                                                             Funding Source                                                    balance resources to
       appropriate service                                                                                                                            meet both base-level
          level utilization                     Model Indirect                                   Chargebacks; Departmental                           and “add-on” workload
                                              Expense Allocations                                     Operating Funds                                        demand.

                                  Huron recommends, at its most complex form, a simple, two-tiered funding model* that
                                funds base-level services through a model allocation and “add-on” work through charges.

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Deliberative Document                                                                                                                               © 2019 HURON CONSULTING GROUP INC.
Service Level Agreement Details
Select Support Units will need to develop a set of Key Performance Indicators (KPIs) based on
service standards that are easy to measure, widely disseminated, and openly discussed.

                                         Develop and Measure
•   Determine a set of quantifiable indicators to ensure the administrative unit is meeting its operational
    goals and SLA terms.
•   Measure the organization against its KPIs on a regular basis and communicate these scores broadly         KPIs should also be used
    through meetings, emails, and on a unit’s website.                                                             as an internal
                                                                                                                  motivation tool.
                                      KPI Example, Centered on:                                                  Healthy competition
Customer service…                                        Organizational efficiency…                           between groups needs to
• Customer satisfaction rate as measured through         • Measurable cost savings through cost conscious         be encouraged to
  surveys                                                  decision making                                         contribute to the
• Average request completion time                        • Utility rate expenditures
                                                                                                               organization’s regular
                                                                                                                success with meeting
Organizational effectiveness…                            Staff development…                                     goals and standards.
• Percent of preventative maintenance work               • Percent of staff partaking in development or
  orders completed on schedule                              training
• Percent of rework handled due to failure to meet       • Turnover rate
  SLA expectations                                       • Internal promotions

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Deliberative Document                                                                                                © 2019 HURON CONSULTING GROUP INC.
QUESTIONS?
APPENDIX 1:
ADD’L MODEL COMPONENTS
General Tuition Allocations
Huron worked with the Budget Office to create three major tuition categories1. The Steering
Committee selected metrics to incentivize the College of Instruction and Record across all tuition
types.
                                                                                                      FY18
                                                                                                   Gross Tuition
                                                                                                    $210.4MM

                   Undergraduate                                                                      Graduate                                                                                Online
                    $150.5MM                                                                          $19.3MM                                                                                $40.6MM

        Resident                 Non-Resident                                     Resident                            Non-Resident                                     Undergraduate                   Graduate
       $101.8MM                   $48.7MM                                         $8.2MM                               $11.1MM                                           $8.1MM                        $32.5MM

Instruction   Record      Instruction        Record                    Instruction           Record             Instruction           Record                   Instruction          Record      Instruction     Record
  (75%)       (25%)         (75%)            (25%)                       (75%)               (25%)                (75%)               (25%)                      (75%)              (25%)         (75%)         (25%)

                                   Note 1: The general ledger does not contain this level of tuition detail; the Budget Office provided the more granular tuition breakouts shown
Draft: For Discussion Purposes     above.                                                                                                                                                                            29
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Financial Aid
Several types of financial aid were reviewed and some components will be treated differently in
the new model.

                                                       Direct Aid                                               General Aid

                                                                                                 $46.7M - Will be allocated to each of the
                                 $8.5MM - Will continue to flow directly to                      academic units based on a College’s
Undergraduate Aid                the units as recorded within the general                        proportional share of undergraduate tuition
                                 ledger                                                          that they receive through the allocation
                                                                                                 methodology

Graduate Aid                                                                                     $13.1M – Reclassified to individual
                                 $9.8M - Will continue to flow directly to the
(Stipends & Tuition                                                                              Colleges based on where the graduate
                                 units as recorded within the general ledger
Remissions)                                                                                      student is paid

Draft: For Discussion Purposes       Note 1: Restricted federal aid of $59.3 is removed as an equivalent                                                        30
Deliberative Document                amount of federal dollars are received and restricted for this use.
                                                                                                                                   © 2019 HURON CONSULTING GROUP INC.
Program and Course Fee Revenue
In the proposed budget model, program and course fee revenue is directly attributed to the
campus unit where the revenue is generated.

                                 Program and course fee revenue is received centrally, then later allocated to campus units based on a
       Current Practice
                                 standing methodology

            Proposal             Attribute 100% of program and course fees to the units where program and course fees originate

                                 Attributing 100% of program and course fees reflects actual amounts generated and could better support
           Rationale
                                 academic entrepreneurship and costs related to course development

                                 ▪ Campus units will receive 100% of the program and course fee revenue to support instructional cost and
          Implications             better recognize where the revenue is generated
                                 ▪ Monitor / govern how fees are stablished and/or used?

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State Appropriation Allocations
The proposed model recognizes the nature of earmarked dollars and leverages remaining
resources ($133.1MM) to align with BSU’s new strategic plan and the Indiana Performance-Based
Funding Model. The allocation of incentives does not apply to Auxiliaries and central units.

                                              Total State Appropriations
                                                      $158.0MM

                              Direct State                                 General (Allocable)
                             Appropriations                                State Appropriations
                               $24.9MM                                          $133.1MM

                 Capital/Debt             Indiana            Research          Instruction        Student Success
                   Service               Academy             $2.5MM            $104.4MM               $26.1MM
                  $20.6MM                $4.3MM              (Carved)        (80% Balance)         (20% Balance)

Draft: For Discussion Purposes                                                                                                        32
Deliberative Document                                                                                    © 2019 HURON CONSULTING GROUP INC.
APPENDIX 2:
ADD’L PROCESS DETAILS
Outstanding Questions
To further define the budget development process under the new model, the Support Unit
Allocations Committee must address the following:

             Develop                            Present                    Committee Makes                    Leadership Makes
          Financial Plan                     Financial Plan                Recommendations                    Funding Decisions

 • How do you define a              • What content should be        • What will be the review        • How does the Executive
   “unit”?                            presented to the Support        process after central units      Budget Committee want to
 • How many “financial plans”         Unit Allocations                present their financial          see recommendations?
   will the Support Units             Committee?                      plans?
   Allocations Committee            • Should all units be           • What guidance will the
   review?                            reviewed in-depth each          committee need from the
 • What cost centers will be          year, or should there be a      Budget Office?
   included in each plan?             rotation of some units        • How will recommendations
                                      receiving more analysis
 • What role will Service                                             be communicated to
   Level Agreements have in           than others to be able to       executive leadership?
   each unit’s financial plans?       afford a more in-depth
                                      review?
 • Do all units need one?

                                  The following slides are related to Huron’s experience working with other
                                   institutions, and are intended to provide context on available options.

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A
      A            B            C       D           E         Group/Process                               Collect Data and Develop Assumptions
                                                                                                               September 1st – October 31st

Collect Data &                                                   Board of
                                                                 Trustees

Develop Assumptions
                                                               Executive
•    The budget process kicks off with the distribution of      Budget
                                                               Committee
     the Annual Budget Letter, which contains a high-level
     summary of the budget environment, key dates, etc.
                                                               Support Unit
•    The Budget Office will compile the allocation metrics,     Allocation
     which will be reviewed by the academic units               Committee

•    The Budget Office will forecast University-wide
                                                                                                                          Review metrics
     revenue & fixed cost assumptions (tuition,               Academic and                                                 and provide
                                                              Auxiliary Units                                               feedback
     appropriations, etc.) as well as multiple revenue
     scenarios

•    A capital committee will be appointed by the Executive      Central
                                                              Support Units
     Budget Committee every two years that will update the
     capital improvement plan. The deferred maintenance
     plan will be updated annually by the Space               Budget Office /                             Develop activity-
     Management and Deferred Maintenance Committee              Provost s
                                                                 Office &
                                                                                  Distribute annual
                                                                                budget letter outlining
                                                                                                          level metric data
                                                                                                           and provide to
                                                                                                                                      Publish final
                                                                                                                                      activity-level
                                                                                                                                                        Develop initial
                                                                                                                                                       general revenue
                                                                                                                                                                            Update capital
                                                                                                                                                                          improvement and
                                                                                  process and key                                    metrics data to                          deferred
                                                               Operational                                 academic units                                 forecasts
                                                                                     information                                     academic units                       maintenance plan
                                                                                                            for feedback
                                                              Support Teams

    Draft: For Discussion Purposes                                                                                                                                                       35
    Deliberative Document                                                                                                                              © 2019 HURON CONSULTING GROUP INC.
B
      A            B            C       D          E      Group/Process                                    Develop Support Unit Budgets
                                                                                                            November 1st – January 15th

Develop Support                                              Board of
                                                             Trustees

Unit Budgets
                                                           Executive                                                             Review support unit budget
•
                                                                            Set initial guidelines and
      The Executive Budget Committee will set and           Budget           goals for support unit                                 requests and makes
                                                                                                                                     preliminary budget
                                                                                                                                                                   Approve?    Yes
                                                           Committee                  budgets
      communicate guidelines and goals for support unit                                                                              recommendations

      budgets
                                                                                                                                     Review support unit
                                                                                                                                                                      No
                                                           Support Unit                                                               budgets and make
•     Central support units will develop and present        Allocation                                                                   preliminary
                                                                                                                                     recommendations to
      budget requests to the Support Unit Allocations       Committee                                                                  Executive Budget
                                                                                                                                          Committee
      Committee, highlighting the services provided and
      costs
                                                          Academic and

•     The Support Unit Allocations Committee will         Auxiliary Units

      recommend funding levels (relative to prior year)
      to the Executive Budget Committee, which will
      then make preliminary budgetary decisions              Central                                                  Develop / revise
                                                                                                                      all-funds budget
                                                          Support Units

•     Based on funding decisions, support units will
      make budget adjustments as needed                   Budget Office /
                                                                                                         Call for support
                                                            Provost s
                                                                                                           unit budget
                                                             Office &                                     requests and
                                                           Operational                                      distribute
                                                          Support Teams                                  budget template

    Draft: For Discussion Purposes                                                                                                                                               36
    Deliberative Document                                                                                                                           © 2019 HURON CONSULTING GROUP INC.
C
      A            B            C              D                 E                Group/Process                                  Develop Primary Unit Budgets
                                                                                                                                    January 16th – April 30th

Develop Primary                                                                      Board of
                                                                                     Trustees

Unit Budgets
                                                                                    Executive                                                                     Facilitate budget
•     Once the support cost allocations have been                                    Budget                                                                         development
                                                                                                                                                                                        Approve?    Yes
                                                                                                                                                                  conversation with
                                                                                    Committee
      distributed, academic units will receive templates                                                                                                            auxiliary units

      with their formula-allocated revenues and indirect                                                                           Auxiliaries
      cost allocations pre-populated
                                                                                   Support Unit
                                                                                                                                                                                          No
                                                                                    Allocation
•     Units will develop “all funds” budget requests by                             Committee

      populating the template with direct revenues, direct
      expenses, and subvention fund requests, explaining
                                                                                                                                                                   Present budget
      the rationale for changes from the prior year                              Academic and                                   Develop / revise
                                                                                                                                all funds budget
                                                                                                                                                    Colleges        proposals to
                                                                                 Auxiliary Units                                                                      Provost

•     Academic units will present their budgets to the
      Provost for consideration, while the auxiliary units
      will present their budgets directly to the Executive                           Central
                                                                                  Support Units
      Budget Committee

•     Based on preliminary funding decisions, academic                            Budget Office /
      and auxiliary units will make budget adjustments as                           Provost s
                                                                                     Office &
                                                                                                         Distribute budget
                                                                                                          template with
                                                                                                                                 Call for primary
                                                                                                                                   unit budget

      needed                                                                       Operational
                                                                                                              general
                                                                                                          revenues and
                                                                                                                                  development
                                                                                                                                  with all-funds
                                                                                  Support Teams          cost allocations            budget

    Draft: For Discussion Purposes   Note 1: Auxiliary Unit VP’s will present their budgets to the Executive Budget Committee, Academic Unit Deans will present                                       37
                                     their budgets to the Provost, and Support Unit VP’s will present their budgets to the Support Unit Allocation Committee
    Deliberative Document                                                                                                                                                © 2019 HURON CONSULTING GROUP INC.
D
      A            B            C       D           E          Group/Process                               Finalize Funding Decisions
                                                                                                               May 1st – June 30th

Finalize Funding                                                  Board of
                                                                  Trustees
                                                                                  Review and
                                                                                    approve
                                                                                 University-wide

Decisions
                                                                                     budget

•     Once initial funding decisions have been made, the        Executive
                                                                                    Finalize
                                                                 Budget
      Budget Office will assess the budget for technical        Committee
                                                                                 University-wide
                                                                                 budget proposal

      compliance and create budget summaries

•     The Executive Budget Committee will finalize the          Support Unit
                                                                 Allocation
      University-wide budget proposal                            Committee

•     The Board of Trustees will approve the University-
      wide budget recommended by the Executive Budget
                                                               Academic and
      Committee                                                Auxiliary Units

•     The Budget Office will input all HR salary information
      into Banner, then communicate final funding                                                                                            Communicate
                                                                  Central                                                                      approved
      decisions across the University and distribute an        Support Units
                                                                                                                                                funding
                                                                                                                                              decisions to
      updated budget model                                                                                                                  respective units

                                                               Budget Office /
                                                                 Provost s       Analyze budget
                                                                                                                       Communicate final
                                                                                   for technical   Upload HR salary                                               Distribute
                                                                  Office &                                              approved budget
                                                                                 compliance and     information into                                              updated
                                                                Operational                                            and conclusion of
                                                                                 creates budget          Banner                                                 budget m odel
                                                                                                                         budget process
                                                               Support Teams        summaries

    Draft: For Discussion Purposes                                                                                                                                         38
    Deliberative Document                                                                                                                  © 2019 HURON CONSULTING GROUP INC.
E
      A            B            C        D           E       Group/Process     Manage Budget Throughout Fiscal Year
                                                                                       July 1st – June 30th

Manage Budget                                                   Board of
                                                                Trustees

Throughout Fiscal
Year                                                          Executive
                                                               Budget
                                                              Committee
•     Academic, Auxiliary, and support units will be
      expected to manage within approved budgets
                                                              Support Unit
•     Updates will be made to the University budget            Allocation
                                                               Committee
      throughout the year as better information for
      forecasts (e.g., enrollment) becomes available
                                                             Academic and
•     Updates to forecasts will be reflected in revised      Auxiliary Units
      allocations (e.g., If enrollment is lower than                                Manage to approved
      forecasted, allocated tuition will have to decrease)                               budget

      and subsequent budget adjustments may be
                                                                Central
      necessary                                              Support Units

•     At the end of the fiscal year the Budget Office will
      prepare for year-end reporting                         Budget Office /
                                                                                        Review periodic
                                                               Provost s
                                                                                       budget to actuals    Prepare for year-
                                                                Office &
                                                                                     reporting and create     end reporting
                                                              Operational              periodic forecast
                                                             Support Teams

    Draft: For Discussion Purposes                                                                                                          39
    Deliberative Document                                                                                      © 2019 HURON CONSULTING GROUP INC.
THANK YOU
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         newbudget@bsu.edu
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