BCEC SAFE EVENT GUIDELINE - Version: 17 November 2020 - Brisbane Convention ...
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BCEC SAFE EVENT
GUIDELINE
Version: 17 November 2020
INTRODUCTION
BCEC is open for business. Following the official reopening of Our traditional annual CPI price rise on rental and services
the Centre by the Queensland Treasurer, the Hon. Cameron will be delayed until events starting after 1st February 2021.
Dick in August, we continue to host events and have received The rise will be capped at 1.75%, consistent with the Fair
exceptional feedback from clients about their positive event Work Commission’s minimum wage increase. Build times,
experience in a well-managed environment. particularly for exhibitions, will likely increase. We will
though, work to provide additional time without charge
At the Centre we remain mindful of the fact that COVID-19 provided space is available.
has created unique challenges for our industry. Business will
be, and is, different but we are looking forward to working While social distancing rules are expected to ease further
with our clients in the spirit of partnership that has been key over time, enhanced hygiene will remain part of our lives for
to the Centre’s success over 25 years. a long time. BCEC will deliver a heightened level of cleaning
and will provide supply of sanitisers throughout the Centre. If
In order to meet the needs of a changing environment, BCEC an event wishes to have extra services this would be charged
has developed event protocols to safeguard the health and at a cost to the event.
wellbeing of all our stakeholders and introduced controlled
measures to ensure a safe operating environment. At the present time record keeping is mandatory for contact
tracing and critical to controlling potential COVID-19 clusters.
The BCEC Safe Event Guideline, developed in consultation We will work with clients for collection of attendees’ details
with government and health authorities covers all areas of which need to be provided to the Centre and held for 56 days.
the Centre’s operation and is underpinned by the overarching
pillars of hygiene, health and safety. The reopening of the Centre is a major step forward in the
recovery of our industry. Business Events is our area of
The plan is integrated with VenueShield, a new environmental expertise, knowledge and experience for over 25 years and
hygiene protocol developed by BCEC’s parent group, ASM our committed team of event planning, technical and creative
Global and rolled out at 325 venues worldwide. VenueShield professionals are ready to support you every step of the way
provides the most advanced hygiene measures and exceeds to ensure events succeed and can grow in future years. BOB O’KEEFFE AM
current regulations. General Manager, BCEC
Social distancing rules means that a lower number of guests
can be hosted in our meeting rooms and exhibition spaces.
B CEC SAFE EVE NT G UI D EL I N E O UR C ITY, YO UR C ANVAS .
ASM GLOBAL VENUESHIELD
BCEC’s Management Company, ASM Global has introduced a new environmental
hygiene protocol in response to evolving government regulation and guest
expectations, stemming from the COVID-19 pandemic.
VenueShield, a comprehensive, best-in-class program, has been deployed at
more than 325 ASM Global facilities around the world, including BCEC. The
program provides the most advanced hygienic safeguards that serve ASM Global
clients, guests, staff and other visitors. All policies are aligned with, and informed
by, public health authorities, medical and industry experts.
ASM Global’s VenueShield advice on protocols and procedures for its facilities,
includes food safety measures, surface cleaning, social distancing, hand
sanitisers, reduced touch points, contactless transactions and provides a safe
environment for staff and customers.
Customer Hygiene Technology
ASM Global has proactively partnered with, and will continue to consult with,
leading subject matter experts, health officials and industry leaders in the
Journey & Equipment
areas of industrial hygiene, sanitisation and technology on all facets of the
VenueShield program.
VenueShield is the ongoing effort to define the safe customer journey
of the future.
Safety should be front of mind of all users of the Centre and our clients,
their guests and our venue staff will work in partnership to provide this
safe environment.
Food Workforce Public
Service Safety Awareness
B CEC SAFE EVE NT G UI D EL I N E O UR C ITY, YO UR C ANVAS .
CUSTOMER JOURNEY
BCEC’s COVID-19 strategies are in accordance with Queensland
Health and Work Safe Queensland guidelines.
Seated capacity in rooms is set under Queensland Health
directives at the time of the event taking place. BCEC will
remain closed to the public, and as such there are changed
conditions at the Centre’s entrances. During this period there will
be additional support at these entrances to assist arrivals and
reduce queuing.
We continue to monitor developments at government and
community level, with a focus on any policy changes that
relate to our protocols and procedures, to ensure our clients,
visitors and team members can continue to deliver events in
a safe environment.
Protocols and procedures cover the following central pillars:
Arrival at the Centre
Record Keeping
Social Distancing
Health & Hygiene
B CEC SAFE EVE NT G UI D EL I N E O UR C ITY, YO UR C ANVAS .
Arrival at the Centre
Three BCEC entrances will be open for event attendees.
Melbourne Street – Exhibition Entrance
Merivale Street – Main Entrance
Grey Street – BCEC on Grey Street Entrance
Plaza Level Foyer (Grey Street) Our Event Planning Managers will work with you on access protocols
and to determine the entrance to the Centre which is most appropriate
for your event.
BCEC Event and Customer Services and Security staff will support
guests to ensure they reach their event space safely and efficiently,
and where possible with no interaction with guests attending other
events.
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Patrons with special needs are advised to contact the Centre prior to
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attending an event for expedited access.
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Escalators to Boulevard Level
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• External queue management practising social distancing
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• Entries and exits clearly signed with wayfinding information and
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safety requirements
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• Signage clearly displaying terms and conditions of entry
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CORRIDOR
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• Security team member supporting the safe flow of people through
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the Centre
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• All who enter the building are expected to comply with the
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necessary safety measures put in place by the Centre
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Hand Sanitisation Station
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Restroom & Handwashing
• Touchless sanitiser stations with supporting signage on entry
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Plaza Gallery
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• Contactless payment in retail outlets
Plaza Level Wayfinding
B CEC SAFE EVE NT G UI D EL I N E O UR C ITY, YO UR C ANVAS .
Record Keeping Revised conditions of entry will be displayed at entrances. Everyone entering the Centre must accept the safety measures in place and provide necessary details and declarations as required by government legislation. Clients must provide attendee lists to BCEC based upon Queensland Government record keeping requirements for contact tracing. The Centre maintains the right to refuse entry. Clients are requested to encourage suppliers and guests to download the COVIDSafe app. The safety and welfare of our clients, patrons, and our team members and their families is of paramount importance to us and remains our top priority. The Centre is committed to delivering its world class events in a COVID Safe venue. The Centre is independently and rigorously audited by some of the world’s most recognised benchmarking and certification programs for quality, food safety and environmental management. Our EarthCheck Gold Certification acknowledges the Centre’s compliance to the highest environmental standards. B CEC SAFE EVE NT G UI D EL I N E O UR C ITY, YO UR C ANVAS .
Social Distancing
• In accordance with QLD Health directives, social distancing is a shared
responsibility between all parties
• All access, customer interaction, floor plans and food service have been based on
these regulations
• Management of queues at controlled entry points
BCEC’s social distancing control measures also include the following:
• Where possible separate entrance and egress doors to event spaces will be in
place, monitored and controlled
Plaza Terrace Room (theatre)
• Barriers, signage, decals in all public spaces will assist visitors to navigate the
venue P1-2 (classroom)
• Clearly defined ‘people’ highways to maintain safe travel flow through the
building
• Capacity restrictions in rest rooms shown on doors to these areas
• Controlled numbers in lifts and stairwells shown on doors to these areas
• COVID Ambassadors on site
BCEC has prepared floor plans for all event spaces with capacities based upon the
current social distancing requirements.
Please contact your Event Planning Manager for an updated floor plan for your event.
B CEC SAFE EVE NT G UI D EL I N E O UR C ITY, YO UR C ANVAS .
Health & Hygiene
HYGIENE
• COVID-19 training undertaken by all BCEC staff
• Enhanced cleaning schedule across the venue
• Increased schedule for cleaning and disinfecting of high touch areas and
equipment in use
• Sanitisers provided throughout the Centre
• Cleaning protocols for the delivery and receiving of items at loading docks
• Government advisory signage on hygiene throughout the venue
• Increased sanitisation of shared audio visual items such as microphones and
lecterns - to be sanitised once per event / per day with certified cleaning products
offering 24 hour surface protection
• No touch rubbish bins
FOOD SERVICE
• New menus which support the current hygiene and social distancing requirements
while maintaining the Centre’s high standards of quality and service
• Increased cleaning and sanitisation of food service areas and equipment
• ISO 22000 Food Safety Management Re-Certification completed in June
• No table buffets, self-service buffets, share plates, shared service cutlery,
tongs or condiments
• Engineering of menus to accommodate new service regulations
• Multiple food service options to enable flexibility
• Single use crockery and utensils available
• Increase in food service areas to manage guest flow
• Signage and decals to outline minimum social distancing in queues
• Contactless payment in retail outlets
B CEC S AFE EVE NT G UI D EL I N E O UR C ITY, YO UR C ANVAS .
EVENT PLANNING
• Further easing of restrictions by the Queensland Government now allow for increased capacities
at Exhibitions, cocktail functions and other stand-up events from one person per four square
metres to one person per two square metres. Ticketed events with allocated seating can
increase from 50% to 100%. This provides additional capacity for BCEC’s Great Hall, Plaza
Auditorium and Boulevard Auditorium
• COVID Ambassadors in the venue
• BCEC floor plans for all event spaces and event types based on current social distancing
requirements
• Full service technology offering to meet the needs of your virtual or hybrid event
• COVID Safe procedures will be communicated to all attendees prior to the start
of an event
• CPI rise on rental and services delayed until events starting 1st February 2021
and will be capped at 1.75% consistent with the Fair Work Commission’s minimum wage increase
• BCEC does not contract on minimum numbers, allowing optimal deposit schedule for clients
• Clear and concise information on contracting procedures
• Staff will work with clients to manage access protocols, people movement and registration
procedures
• Clients are advised to encourage attendees to download the COVIDSafe app
• Contactless payment
• ISO9001, internationally recognised quality management system based on management
principles of strong customer focus and commitment of top management process approach
• Clients need to ensure delegates and guests who have recently travelled overseas or have visited
COVID 19 hot spots, been in contact with a confirmed case of coronavirus or feel unwell, do not
attend the event
STAFF
• COVID Safe training for all staff members
• Staff encouraged to download COVIDSafe app
• Daily toolbox talks
• Temperature screening and health checks for staff
• Daily health declarations
• Selected members of staff trained as COVID Safe Ambassadors to assist with events
O UR C ITY, YO UR C ANVAS .
• BCEC staff continue to deliver the highest standards of customer service
Safe Work Australia National COVID-19 Safe Workplace Principles
At BCEC we consistently operate in accordance with the 6. Businesses and workers must prepare for the possibility
overarching Safe Work Australia National COVID-19 Safe that there will be cases of COVID-19 in the workplace
Work Principles which guide the industry’s response to the and be ready to respond immediately, appropriately, CONTACT US
COVID situation. effectively and efficiently, and consistent with advice
from health authorities. Please direct your enquiry to your contact at the Centre.
1. All workers, regardless of their occupation or how sales@bcec.com.au
they are engaged, have the right to a healthy and safe 7. Existing state and territory jurisdiction of eventplanning@bcec.com.au
working environment. WHS compliance and enforcement remains critical.
While acknowledging that individual variations
across WHS laws mean approaches in different
FOR MORE INFORMATION
2. The COVID-19 pandemic requires a uniquely focused
approach to work health and safety (WHS) as it applies parts of the country may vary, to ensure business
and worker confidence, a commitment to a Queensland Government Advice
to businesses, workers and others in the workplace.
consistent national approach is key. This includes a www.qld.gov.au/health/conditions/health-alerts/
commitment to communicating what constitutes best coronavirus-covid-19
3. To keep our workplaces healthy and safe, businesses
must, in consultation with workers, and their practice in prevention, mitigation and response to
the risks presented by COVID-19. Australian Government Resources
representatives, assess the way they work to identify,
www.australia.gov.au
understand and quantify risks and to implement and
review control measures to address those risks. 8. Safe Work Australia (SWA), through its tripartite
membership, will provide a central hub Safe Work Australia
of WHS guidance and tools that Australian workplaces www.safeworkaustralia.gov.au
4. As COVID-19 restrictions are gradually relaxed,
businesses, workers and other duty holders must work can use to successfully form the basis of their
together to adapt and promote safe work practices, management of health and safety risks posed by
consistent with advice from health authorities, to COVID-19.
* The content of this guideline is correct at the time of
ensure their workplaces are ready for the social publishing and based on current Federal and State
distancing and exemplary hygiene measures that will 9. States and Territories ultimately have the role Government regulations (November 2020).
be an important part of the transition. of providing advice, education, compliance and
enforcement of WHS and will leverage the use of
5. Businesses and workers must actively control the SWA central hub in fulfilling their statutory
against the transmission of COVID-19 while at work, functions.
consistent with the latest advice from the Australian
Health Protection Principal Committee (AHPPC), 10. The work of the National COVID-19 Coordination
including considering the application of a hierarchy of Commission will complement the work of SWA,
appropriate controls where relevant. jurisdictions and health authorities to support
industries more broadly to respond to the COVID-19
pandemic appropriately, effectively and safely.
B CEC SAFE EVE NT G UI D EL I N E O UR C ITY, YO UR C ANVAS .B CEC SAFE EVE NT G UI D EL I N E O UR C ITY, YO UR C ANVAS .
07 3308 3000 Cnr Merivale & Glenelg Streets PO Box 3869 South Bank
bcec.com.au South Bank, Brisbane, QLD, Australia 4101 Brisbane, QLD, Australia 4101
A South Bank Corporation Venue, proudly managed by ASM Global | ABN 40 055 184 322You can also read
