BENDIGO LIQUOR ACCORD 2019-2022 - Version: Sept 2019 Author: Vanessa Wait - City of Greater Bendigo

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BENDIGO LIQUOR ACCORD 2019-2022 - Version: Sept 2019 Author: Vanessa Wait - City of Greater Bendigo
BENDIGO
                       LIQUOR ACCORD
                            2019-2022

Version: Sept 2019
Author: Vanessa Wait
BENDIGO LIQUOR ACCORD 2019-2022 - Version: Sept 2019 Author: Vanessa Wait - City of Greater Bendigo
Table of contents
Aim������������������������������������������������������������������������������������������������������������ 2       Minors������������������������������������������������������������������������������������������������������ 4
Objectives����������������������������������������������������������������������������������������������� 2             Administration��������������������������������������������������������������������������������������� 4
Stakeholders������������������������������������������������������������������������������������������ 3                Acceptable forms of identification�������������������������������������������������� 5
    Licensees�������������������������������������������������������������������������������������������� 3             Management of events����������������������������������������������������������������������� 5
    City of Greater Bendigo������������������������������������������������������������������ 3                         Staff training������������������������������������������������������������������������������������������� 5
    Bendigo Police���������������������������������������������������������������������������������� 3                  Amenity���������������������������������������������������������������������������������������������������� 5
    Liquor forum chairperson/administration������������������������������� 3                                            Closed circuit television (CCTV)�������������������������������������������������������� 5
    Victorian Commission for Gambling                                                                                    Contacts list�������������������������������������������������������������������������������������������� 5
    and Liquor Regulation (VCGLR)��������������������������������������������������� 3
                                                                                                                         Packaged liquor information������������������������������������������������������������ 5
Responsible service of alcohol (RSA) principles�������������������������� 3
                                                                                                                         Communication������������������������������������������������������������������������������������ 6
Responsible advertising and promotions������������������������������������� 4
                                                                                                                         New Year’s Eve initiatives�������������������������������������������������������������������� 6
Intoxication��������������������������������������������������������������������������������������������� 4
                                                                                                                         Bendigo Liquor Accord Member list������������������������������������������������ 6
Crowd controllers��������������������������������������������������������������������������������� 4
                                                                                                                         VCGLR Accord Banning guidelines�������������������������������������������������� 6

                                                                                                                                 Aim
                                                                                                                                 • To encourage and promote best practice in
                                                                                                                                   licensed premises in the City of Greater Bendigo
                                                                                                                                   and contribute to the overall safety and wellbeing
                                                                                                                                   on the local community through the responsible
                                                                                                                                   service of alcohol and maintaining high standards
                                                                                                                                   of behaviour in and around licensed premises.

                                                                                                                                 Objectives
                                                                                                                                 • To meet on a regular basis to discuss and
                                                                                                                                   resolve relevant issues that impact on the
                                                                                                                                   Bendigo Community
                                                                                                                                 • Eliminate promotions and practices that encourage
                                                                                                                                   irresponsible service and consumption of alcohol
                                                                                                                                 • Discourage anti-social behaviour and have
                                                                                                                                   consideration for the surrounding amenity
                                                                                                                                   of the area
                                                                                                                                 • Create a safe and well managed environment
                                                                                                                                   in and around licenses premises
                                                                                                                                 • Promote the City of Greater Bendigo and its
                                                                                                                                   licensed venues as a safe and enjoyable location
                                                                                                                                   for the local community and visitors
                                                                                                                                 • Foster an ongoing harmonious working
                                                                                                                                   relationship between licensees, Victoria
                                                                                                                                   Police, City of Greater Bendigo and Victorian
                                                                                                                                   Commission for Gambling and Liquor Regulation

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BENDIGO LIQUOR ACCORD 2019-2022 - Version: Sept 2019 Author: Vanessa Wait - City of Greater Bendigo
Stakeholders
The success of the Bendigo Liquor accord relies on commitment from the following stakeholders:

Licensees                                                              Liquor forum chairperson/administration
• Promote and support the Bendigo Liquor Accord.                       • Maintain membership of the Bendigo liquor accord,
                                                                         including up-to-date contact details
• Work with the other stakeholders and accord members
  to assist in maintaining compliance by licensees with                • Send timely meeting reminders and minutes to members
  relevant laws, licensing regulations and licence conditions.           via email and distribute VCGLR liquor forum bulletin to
                                                                         members
• Participate in meetings and the monitoring and evaluation
  of the Bendigo Liquor Accord.                                        • Organise guest speakers and maintain the momentum
                                                                         of the liquor accord
• Work in partnership with other stakeholders in related
  community projects.                                                  • Update the Bendigo liquor accord document as required.

City of Greater Bendigo                                                Victorian Commission for Gambling and
• Promote and support the Bendigo Liquor Accord.                       Liquor Regulation (VCGLR)
• Use reasonable endeavours to provide adequate CCTV in                • Monitor compliance of licensed premises with the
  the Bendigo CBD area and regularly assess its effectiveness.           requirements of the Liquor Control Reform Act 1998 and
                                                                         other relevant legislation.
• Work with other regulatory authorities to ensure all licensed
  venues are monitored for compliance with relevant laws,              • Provide on-going support and guidance for the Bendigo
  licensing regulations and conditions.                                  Liquor Accord, licensees and their managers, on the
                                                                         requirements of the Liquor Control Reform Act 1998.
• Participate in the monitoring and evaluation of the Bendigo
  Liquor Accord.                                                       • Support the Bendigo Liquor Accord by providing a monthly
                                                                         bulletin, up-to-date information and advice, and attend
• Work in partnership with key stakeholders in related
                                                                         meetings where possible.
  community projects.

Bendigo Police
• Monitor compliance of licensed premises with the
  requirements of the Liquor Control Reform Act 1998 and
  other relevant legislation.
• Provide appropriate data to the Bendigo Liquor Accord
  relating to alcohol management and crime.
• Maintain membership of the Bendigo Liquor Accord.
• Participate in the monitoring and evaluation of the
  Bendigo Liquor Accord.
• Work in partnership with key stakeholders in related
  community projects.

Responsible service of alcohol (RSA) principles
• Ensure all staff are trained in RSA within one month of              • Strictly enforce the minimum age for consumption of alcohol
  commencing employment, and undertake the VCGLR online
                                                                       • Display the VCGLR RSA Principles poster in staff room
  Refresher course every three years.
                                                                       • Discourage glass containers in the toilets or on the dance
• Train staff on how to deal with difficult customers and refuse
                                                                         floor to reduce both intentional and accidental injuries
  service to intoxicated patrons.
                                                                       • Notify crowd controllers of patrons who are showing signs
• Actively monitor the behaviour of patrons to detect early
                                                                         of intoxication so that crowd controllers can monitor and
  signs of intoxication or inappropriate behaviour
                                                                         manage the situation.
• Do not serve alcohol to, or allow entry of, persons who
  are intoxicated

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BENDIGO LIQUOR ACCORD 2019-2022 - Version: Sept 2019 Author: Vanessa Wait - City of Greater Bendigo
Responsible advertising                                              Crowd controllers
and promotions                                                       • Ensure crowd controllers have a current licence under the
                                                                       Private Security Act 2004 – status can be checked online.
• Refrain from pricing practices or promotions that encourage
                                                                     • Maintain a crowd controller’s incident register book
  rapid consumption of alcohol or alcohol abuse.
                                                                       (this is separate to an in-house incident book).
• Promotions or drink cards which provide a multiple of free
                                                                     • Where an Accord member employs door/security
  drinks, or extreme discounts on a given day or night are not
                                                                       or reception personnel, they will:
  acceptable.
                                                                       - Wear clear ID at all times
• Happy Hours will be kept to a maximum of 2 hours per day,
  per venue operation and will be completed by midnight on             - Not harass or intimidate passers-by or potential customers
  any operating night                                                  - Not admit intoxicated persons to the premises
• No serving of doubles unless explicitly requested by the             - Check ID of any person suspected of being under 18 years
  patron consuming the drink.                                             of age – individuals will not be admitted unless suitable ID
                                                                          is produced
• Adhere to the VCGLR Guidelines for Responsible Liquor
  Advertising and Promotions.                                          - Record incidents of false ID and fraudulent use of ID into
                                                                          the incident book
• Promote and ensure free water is available for patrons.
                                                                       - Monitor and discourage anti-social behaviour when
                                                                          patrons leave the premises, both near and immediately
                                                                          surrounding the premises, and call police if necessary
Intoxication                                                           - Not let people back in the premises who have caused
                                                                          a disturbance
• Ensure security and/or bar staff are aware of VCGLR                  - Check for the unlawful removal of alcohol from premises
  Intoxication guidelines
                                                                       - Assist patrons in accessing safe transportation out of the area
• Remind staff about the early signs of intoxication and the
                                                                     • Ensure security maintain queues in an orderly fashion
  importance of intervening early.
                                                                     • Conduct regular risk assessment of premises and
• Promote non-alcoholic beverages and snacks.
                                                                       immediate surrounds
• Encourage patrons to drink responsibly and let them know
  they will be asked to leave if they become drunk, violent or
  quarrelsome.
                                                                     Minors
                                                                     • Prominently display VCGLR required signage about
                                                                       restrictions on minors.
                                                                     • Ensure underage staff members are not involved in the
                                                                       sale or supply of alcohol – this includes taking orders and
                                                                       payment for alcohol.
                                                                     • Brief staff on the definition of a ‘responsible adult’.

                                                                     Administration
                                                                     • Display current liquor licence in a position which invites
                                                                       public attention.
                                                                     • Ensure all staff have read and are aware of the conditions
                                                                       of your liquor licence and your red line plan.
                                                                     • Provide copy of current red line plan when requested
                                                                       by Victoria Police or VCGLR inspectors.
                                                                     • Ensure correct VCGLR required signage is on display.
                                                                     • Maintain a telephone directory of neighbouring venues – to be
                                                                       used in the event of ejecting patrons or refusing entry to patrons.
                                                                     • Record all incidents in an incident register book, noting time,
                                                                       date and staff member involved in incident if applicable.

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Acceptable forms of                                                   Amenity
identification                                                        • Encourage phased and orderly exit of patrons from
                                                                        premises when closing.
• Check for approved proof of age ID prior to entry or
                                                                      • Ensure entrances and exits are well lit and clear, and that
  at the bar. Acceptable forms of ID are:
                                                                        immediate surrounds are safe and allow good visibility.
  - Australian driver licence
                                                                      • Minimise noise generating from the premises e.g. doors kept
  - Victorian learner permit                                            closed, be mindful of noise from beer gardens/courtyards.
  - Proof of age card                                                 • Assist patrons in accessing safe transportation out of
  - Keypass card (incl. Digital iD)                                     the area.
  - Australian or foreign passport.                                   • Display signage about patrons respecting the neighbours
• Apply the following standards when checking ID:                       when departing the venue.

  - Remove ID from wallet/purse and hold the ID.                      • Ensure rubbish in the surrounding area of the venue
                                                                        is removed after closing.
  - Check date of birth is accurate and has not been tampered
     with (check the back of the ID as well).                         • Be considerate of neighbours when emptying glass bottles
                                                                        into outdoor rubbish bins e.g. avoid late at night.
  - Photo matches the person presenting the ID, paying close
     attention to physical features.                                  • Conduct regular Worksafe assessment and implement
  - Photo is checked to ensure it has not been substituted             strategies to remove hazards or risks from the workplace
     or tampered with.
  - If staff believe an ID is false, defaced or not the person
     presenting the ID, confiscate it and forward to police
     (excluding a driver licence).                                    Closed circuit television
                                                                      (CCTV)
Management of events                                                  • Implement good surveillance systems, such as closed
                                                                        circuit television systems (CCTV) on premises

• Advise Victoria Police of any events that are likely                • Ensure any CCTV is operational and serviced regularly
  to increase patronage numbers to the CBD                            • Ensure staff are aware of CCTV system and know how
                                                                        to access footage if required

Staff training
• Make sure all staff are aware of emergency evacuation
  procedures                                                              Contacts list
• Undertake regular fire drill practice                                   City of Greater Bendigo
• Ensure staff undertake an induction program upon                        5434 6200, requests@bendigo.vic.gov.au
  commencement                                                            VCGLR
• Ensure strict reference checks are conducted on all staff               1300 182 457, contact@vcglr.vic.gov.au
  in the context of good recruitment practices                            Victoria Police
• Ensure staff who are employed to serve and supply alcohol,              5448 1300
  complete an accredited Responsible Serving of Alcohol
  course. These staff will complete the course within one
  month of their start date
• Retain a copy of the most recent RSA certificate or RSA
  Refresher certificate of staff members Ensure all staff are
  familiar with the incident register book and are aware of
                                                                      Packaged liquor information
  how to use it when required
                                                                      • Adhere to the VCGLR ‘Packaged Liquor Code of Conduct’
• Maintain current list of emergency phone numbers and post
                                                                      • Develop a ‘house rules’ document for the venue
  close to all key phones
                                                                      • Be vigilant about secondary supply e.g.: decline the sale
• Encourage all staff to undertake first aid courses and where
                                                                        if alcohol is suspected of being purchased for a minor
  possible ensure one staff member with a first aid certificate
                                                                        (third party).
  is rostered on for each shift

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Communication                                                         New Year’s Eve initiatives
• Refer to the Banning Policy for processes and procedures            • Use plastic glasses to reduce glass injuries.
  for problematic patrons
                                                                      • Employ extra crowd controllers.
                                                                      • Have a first aid officer on shift throughout New Year’s Eve.

    Bendigo Liquor Accord Member list
    • All Seasons Bendigo          • GPO                             • Manchester Arms Hotel         • Star Bar
    • Axedale Tavern               • Hibernian Hotel                 • Marong Family Hotel           • Tap House
    • Bendigo Stadium              • Hotel Shamrock                  • Metro Bendigo                 • The Bendigo Club
    • Bendigo Taxi Association     • Kangaroo Flat Hotel             • National Hotel                • The Bridge
    • Brougham Arms                • Kangaroo Flat Sports Club       • Queens Arm Hotel              • Tyson Reef Hotel
    • Foundry Hotel Complex        • Lakeview Hotel                  • Railway Hotel                 • Union Hotel
    • Golden Square Hotel          • Latrobe University              • Reservoir Hotel               • Victoria Hotel
                                     – Bendigo Student
    • Goldmines Hotel                                                • Rifle Brigade Hotel           • Windermere Hotel
                                     Association

VCGLR Accord Banning guidelines
The Liquor Control Reform Act 1998 states that liquor forum             - do not breach the Charter of Human Rights and
members who are party to a liquor accord may make                          Responsibilities 2006 and privacy legislation;
provisions regarding the authorisation of licensees and                 - provide an opportunity for the (potentially) banned person
permittees to ban patrons and share information about                      to request a review of the ban;
banned patrons.
                                                                        - include fair and reasonable banning periods; and
To assist licensees and permittees who are members of liquor
accords, these guidelines have been introduced to ensure                - Include appropriate notification of a ban (i.e. a set of
that liquor accord bans are implemented for the purpose                    letters notifying the banned person of the ban, the process
of minimising harm arising from the misuse and abuse of                    by which to request a review of the ban, the expiry of the
alcohol in relation to behaviour that has occurred in or                   ban and a warning letter (if applicable).
around licensed premises.                                             Release of information for the purpose of enforcing
Prior to implementing a liquor accord ban, the Ararat Liquor          the Accord ban
Accord agrees that they will be mindful of the principles of          Information will only be disclosed as provided in Section 146D
natural justice (also known as procedural fairness).                  of the Liquor Control Reform Act 1998 for the effective and
• The principles of natural justice ensure the process by             efficient enforcement of the ban.
  which a decision is made is fair and reasonable. In order           This information disclosed is subject to the following:
  to maintain natural justice each person which the liquor
                                                                      • The disclosure is for the purpose of enforcing a liquor
  accord will consider banning will be offered the right
                                                                        accord ban.
  to request a review of the banning decision and the
  opportunity to present one’s case.                                  • The licensee or permittee must undertake not to engage
                                                                        in any unauthorised distribution or public display of the
• When formulating the banning policy all parties to the
                                                                        information, and must ensure they comply with privacy
  Accord must ensure that the banning provisions regarding
                                                                        obligations.
  the banning :
  - are non-discriminatory and are open and transparent;              • All previous versions of banned lists must be discarded
                                                                        responsibly.
  - include accurate record keeping processes and have clear
     and appropriate decision-making guidelines;

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