BOROUGH OF EMMAUS, PENNSYLVANIA
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BOROUGH OF EMMAUS, PENNSYLVANIA
6-11-20 Job Description: Chief, Ambulance Corps
Position: EMS Chief, Ambulance Department
Classification: Exempt
Reports to: Director of Emergency Services and Borough Manager
Last updated: June 11, 2020
The EMS Chief is the Principal Operating Officer of the Ambulance Department, who is
responsible for championing the delivery of high-quality emergency and non-emergent medical
care to the public. The Chief provides the strategic direction, spearheads the administrative
functions and oversees the operation of the Department in the delivery both Basic Life Support
(BLS) and Advanced Life Support (ALS) levels. These duties and responsibilities are carried
out under the direction of the Director of Emergency Services and the governance of the
Borough Manager and the Emmaus Borough Council.
The EMS Chief is responsible for integrating the entire staff operation into a high-performance
organization and guiding its development as a learning organization. The Chief is responsible
for building support for the Department’s vision and operating guidelines, mentoring staff, and
encouraging and modeling all aspects of customer-driven service. The EMS Chief also serves as
the liaison with hospitals, other Local EMS agencies, Eastern PA EMS Council and the
Department’s Medical Director(s).
The EMS Chief at all times acts in a manner consistent with, and aimed at furthering the mission,
goals, and operating principles of the Borough of Emmaus, and possesses the ability to work
well with others without regard to their race, religion, color, sex, sexual preference, sexual
orientation, gender identity, ancestry, age, national origin, disability, marital or veteran status,
economic, and educational backgrounds. The EMS Chief’s work is performed in a competent,
timely, collaborative, and professional manner, and in strict accordance with all applicable laws,
reflecting the Borough’s high standard of ethical behavior and commitment of service to its
citizens. This includes maintaining confidentiality as appropriate and recognizing that all work
produced is the property of the Borough of Emmaus.
The EMS Chief displays the following leadership qualities:
▪ An enthusiastic dedication to innovative public service and to customer-driven care
that is sensitive to the needs and the concerns of patients and their families.
▪ The capability of describing and expressing, in public conversation as well as during
one-on-one mentoring, the value of personal accountability for the success of
colleagues and the Borough.
▪ A clear grasp of essential performance behaviors and operational goals and an active,
day-to-day desire and effort to learn more.
▪ The ability to set consistent expectations for staff performance and to ensure that
these are reflected in job descriptions and evaluations.
▪ The skills to coach and guide those under supervision to fully engage their talents in
service to the mission and goals of the Borough organization.
▪ The capacity for vision and for developing a mental image of the ideal organization.
▪ The capacity to create a sense of purpose, even in stressful times, and to generate and
maintain a high level of morale.
Chief, Ambulance Corps 1BOROUGH OF EMMAUS, PENNSYLVANIA
6-11-20 Job Description: Chief, Ambulance Corps
▪ The ability and willingness to assist others in reaching their potential.
▪ The ability to act confidently and efficiently and to exercise sound judgment in
critical situations.
The individual in this position must be able to perform satisfactorily each of the essential duties
described below, must consistently demonstrate the ability to handle numerous tasks and
responsibilities and the ability to anticipate and meet deadlines, and must have outstanding
organizational skills and pay meticulous attention to detail. The individual must anticipate and
respond promptly, in a professional manner, to internal and external customer requests. A
professional demeanor and appearance are necessary.
Essential functions and responsibilities of this position include, but are not limited to, the
following:
Administrative
▪ Directs and supervises activities of the Department.
▪ Formulates, implements, reviews, interprets, and manages all policies, procedures,
rules, and regulations pertaining to services, programs, and personnel of the
Department.
▪ Prepares information for use by the Director of Emergency Services, Borough
Manager, and Council in making decisions establishing policies.
▪ Assists the Director of Emergency Services and Borough Manager in administering
policies and programs established by the Borough Council.
▪ Prepares the Ambulance Department’s short and long-term strategic objectives for
consideration by the Director of Emergency Services, Borough Manager / Secretary
and Council.
▪ Attends meetings of Borough Council and its Committees, if requested, and provides
reports and information as requested.
▪ In conjunction with the Director of Emergency Services, Borough Manager, assists in
recruiting, screening, interviewing, and selecting prospective Department employees
who are qualified, dedicated, talented, and resourceful.
▪ In conjunction with the Director of Emergency Services, assists in recruiting,
screening, interviewing, and selecting prospective volunteer EMS members.
▪ In conjunction with the Director of Emergency Services and Borough Manager,
conducts or makes provision for all required pre-employment, driver history, and
criminal record checks before employment or volunteer membership is offered.
▪ Supervises all Department staff directly or through delegation of authority to
subordinates.
▪ Conducts counseling sessions and initiates discipline for all staff under the direction
of the Director of Emergency Services.
▪ Participates in all personnel actions affecting the Department with the Director of
Emergency Services, Borough Manager approval of such actions.
▪ Evaluates Department effectiveness and service delivery.
▪ Evaluates and mentors expectations for staff performance and ensures that these are
reflected in performance evaluations.
▪ Encourages staff participation and innovation in Ambulance Department activities.
Chief, Ambulance Corps 2BOROUGH OF EMMAUS, PENNSYLVANIA
6-11-20 Job Description: Chief, Ambulance Corps
▪ Encourages staff to accomplish assignments and to assure efficient and thorough
workflow.
▪ Accepts and processes requests for time off in accordance with Borough policies.
▪ Monitors and ensures Quality Assurance compliance and optimum patient care in
accordance with the Pennsylvania Emergency Medical Services (EMS) Act of 2009
(Act 37), including staff licensure and certification requirements for all Department
functions. This includes, for example, Basic Life Support (BLS), the Emergency
Vehicle Operations Course (EVOC), and all regional guidelines and protocols, such
as rules of the Eastern Pennsylvania EMS Council, its Quality Assurance Program, or
the Department’s Medical Director.
▪ Maintains state-of-the-art knowledge of developments and current industry trends in
the field of emergency medical services.
▪ Develops, disseminates, and implements best practices, based on suggestions from
staff and others.
▪ Generates and maintains a high level of morale.
▪ Works with subordinates and other department leaders to develop and / or implement
training for employees.
▪ Researches, plans, and develops special projects and new programs.
▪ Prepares information on Department operations for the Director of Emergency
Services, Borough Manager and Council approval.
▪ Ensures prompt dissemination within the Department of all Best Practices, Protocols,
regulations, and ordinances adopted.
▪ Monitors vendors that supply goods or services.
▪ Composes reports and correspondence.
▪ Accesses, inputs, and retrieves data from the computer system.
Fiscal
▪ Assist the Director of Emergency Services with budget preparation with a long-term
fiscal view.
▪ Manages administration of the annual Department budget.
▪ Keeps abreast of grant and assistance programs available from other government
agencies and keeps their superiors informed as to the availability of these programs.
▪ Writes grant applications and funding requests.
▪ Initiates actions, in conjunction with the Director of Emergency Services and
Borough Manager, to plan for appropriate resources to maintain / expand the
Department.
▪ Assists the Borough Treasurer with audit fiscal preparation and compliance process,
including development and maintenance of appropriate documents and records, and
preparation and submission of required materials.
▪ Follows up audit reports, if necessary, to determine adequacy of corrective actions.
▪ Works with auditors, the Borough Manager and the Treasurer to evaluate and
redesign internal accounting controls to meet federal, state, and generally accepted
accounting requirements to ensure economy and efficiency of operations as well as
accuracy in financial reporting.
▪ Supervises internal accounting functions and accounts. Oversees internal accounting
functions in order to improve audit capability and error trapping.
Chief, Ambulance Corps 3BOROUGH OF EMMAUS, PENNSYLVANIA
6-11-20 Job Description: Chief, Ambulance Corps
Communication and Community Relations
▪ Establishes and promotes effective relationships by meeting and communicating with
the public and elected officials of all the communities served, Borough employees,
governmental units, and non-governmental organizations, including the media.
▪ Attends meetings with Borough Council, authorities and committees, department
heads, and other meetings as required.
▪ Represents the Department in contacts with the federal, state, county, and local
governments.
▪ Directs the study of complaints and suggestions received by the Department; assures
that proper response is made and that the Director of Emergency Services, Borough
Manager / Secretary is informed of such matters.
▪ Coordinates Department functions with communities and agencies.
Emergency Medical Services
▪ The EMS Chief is expected to respond as an ALS Provider as required on emergency
medical and other incidents and fulfil the duties and responsibilities of a Paramedic.
▪ The EMS Chief is expected to respond to all major incidents and serve as the EMS
Branch Director, or in another position of the command staff when assigned by the
incident commander.
▪ Functions at both strategic and tactical levels, working in conjunction with
department personnel to identify issues, forecast needs and identify solutions, project
potential consequences of action and/or inaction and implement recommendations.
▪ Tracks vehicle maintenance and reports needs to appropriate staff.
▪ Receives reports of unusual incidents on appropriate forms and takes corrective
actions.
▪ Monitors Lehigh County Communications dispatches.
▪ Ensures vehicles are kept clean, disinfected, and fully stocked with supplies.
▪ Promotes and perpetuates the professional service delivered by the Ambulance
Department at all times.
▪ Participates in continuing education and assures that staff certifications are current.
▪ Oversees quality assurance, procurement of supplies, payroll, shift scheduling,
training, scheduling of vehicle maintenance, etc. are completed consistently,
accurately and in a timely manner.
Core Competencies (Minimum qualifications needed to perform essential functions)
▪ Effective interpersonal skills.
▪ Ability to communicate tactfully and effectively using oral and written and sincere
nonverbal gestures with officials, colleagues, vendors, staff from other receiving
facilities and other entities, patients and their families, and the general public, and to
exchange accurate information in these situations.
▪ Ability to establish and maintain effective working relationships with Borough
department heads and staff as well as with external organizations and customers, such
as other government entities.
▪ Ability to conceptualize initiatives that embrace innovation, calculate risk and apply
best practices that move the Department forward.
Chief, Ambulance Corps 4BOROUGH OF EMMAUS, PENNSYLVANIA
6-11-20 Job Description: Chief, Ambulance Corps
▪ Ability to present information and respond to questions from Borough officials,
colleagues, clients, vendors, and the general public.
▪ Ability to lead, motivate, work closely with and resolve conflicts between people of
all skills and backgrounds.
▪ Ability to read and interpret financial and statistical information as well as Borough
ordinances and policies.
▪ Ability to perform, maintain, and remain a licensed ALS practitioner in the
Commonwealth of Pennsylvania.
▪ Ability to lift, move, position, and otherwise handle the patient to minimize
discomfort and prevent further injury.
▪ Knowledge of, and the ability to apply when indicated, emergency medical services
protocols (including training and certification requirements) and Emmaus Ambulance
Department policies and procedures.
▪ Ability to calculate weight and volume ratios.
▪ Ability to operate emergency medical services vehicles and equipment.
▪ Ability to read English language manuals, road maps, street signs, and addresses.
▪ Computer literacy and proficiency with Microsoft Office programs, cloud-based
employee scheduling, and Patient Care Reporting.
Physical Requirements
The physical requirements of the job include, but are not limited to, the following:
▪ Must pass a physical examination performed by the Medical Director or his designee.
▪ Ability to sit, stand, and walk, and to bend, stoop, squat and crawl on uneven terrain
for extended periods of time.
▪ Ability to speak and hear clearly.
▪ Adequate distance vision.
▪ Ability to remain in a stationary position frequently but also to move about inside the
office to access other staff and materials.
▪ Manual dexterity (i.e., use of fingers, hands, and arms).
▪ Ability to successfully lift, carry, and balance up to 125 pounds, or, with the
assistance of another attendant, to lift a 200-lb. person in a Fowler’s position onto an
ambulance litter from a level surface into an ambulance.
▪ Ability to work in low light situations and confined spaces.
▪ Ability to withstand extreme heat, cold, and moisture.
Education, Experience, and Licensing / Certification
▪ Bachelor’s degree from accredited university or college in Nursing, Healthcare,
Public Administration, or related fields
▪ At least five years’ active, documented experience in a supervisory role of an
Emergency Medical Services organization, including two years in a management or
administrative capacity. (A combination of education and management experience
may be considered if not all education and / or experience requirements are satisfied.)
▪ Valid ALS Provider certification with EMSVO in accordance with Commonwealth of
Pennsylvania Department of Health guidelines. Paramedic and / or PHRN
certification preferred.
▪ Current ACLS, PALS and PHTLS certifications
Chief, Ambulance Corps 5BOROUGH OF EMMAUS, PENNSYLVANIA
6-11-20 Job Description: Chief, Ambulance Corps
▪ A valid Pennsylvania driver’s license.
▪ Emergency Vehicle Operating Certification (EVOC).
▪ Successful completion of hazardous materials (HAZMAT) awareness.
▪ FEMA certifications: ICS-100(b), IS-200(b), ICS-300, ICS-400, IS-700(a) and IS-
800(b)Successfully pass an ALS Skills Evaluation by a 3rd party agency.
▪ Successful review and recommendation by the Department’s Medical Director.
▪ Firefighter leadership training, experience, and certifications preferred.
Job Location (Places where job is performed)
Borough of Emmaus and hospitals, healthcare institutions, and residences in surrounding
communities.
Equipment (Examples of machines, devices, tools, etc., used in job performance)
Must be fluent in current medical equipment such as cardiac monitor and defibrillator, as well as
telephone, two-way radio, cell phone, computer, fax, copier, postage machine, paperwork.
Approved By: ___________________________________ Date: ______________________
Approved By: ___________________________________ Date: ______________________
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