BUS AND RAIL TRANSIT MOBILE APP FOR A LEADING METROPOLITAN CITY IN NORTH AMERICA - Case Study
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Case Study
BUS AND RAIL TRANSIT MOBILE APP
FOR A LEADING METROPOLITAN
CITY IN NORTH AMERICA
DIGITAL
EXPERIENCES
ABOUT CLIENT:
BUSINESS
The client is one of the
largest providers of public CHALLENGES
transportation in North
America. Every year, the
client caters to more than
01
95 million people who use Lack of skilled technical expertise:
the bus and rail service. It The client lacked a professional team
operates more than 80 to develop and manage the mobile
fixed-route bus lines and app and also build the backend to
54 miles of rail service. manage it.
INDUSTRY:
02
Dependence on third party:
Transportation
All of the APIs and data used in
the app were dependent on third
REGION: party applications.
USA
03
BUSINESS NEED: Rider Safety:
The client, a leading Passengers avoided public
metropolitan city in the transport as they mostly did not
United States wanted to feel safe during late hours.
empower its users with
easy access to the city’s
transit schedules, fares
and also assist them in
planning trips, purchasing
passes etc.
DATAMATICS BUSINESS
SOLUTION IMPACTS
Multi-Platform Personal Transit App:
» App was developed for iOS and
Android platforms
Integration with other purchasing apps: Increased customer loyalty
» The App enabled the consumer to with new and improved transit
navigate and purchase passes needed system which enhanced
for travel. The list of features included customer convenience
the below:
• Trip Planning
• Scheduling
• Fare Purchasing
• Access to Compass card balance
• Real-time bus and rail information Increased customer
• Transit system map engagement through
• Nearest stops feature notifications and alerts
• Rideshare integration for first and
last mile support
• Customer feedback
Rider Safety:
» The user could share their real-time Increased customer reach
location with their friends and family with multilingual support
to ensure safety
Enhanced customer safety
and assurance through
Rider Safety options
ABOUT DATAMATICS
Datamatics provides intelligent solutions Document Processing, Business Intelligence
for data-driven businesses to increase and Automated Fare Collection. Datamatics
productivity and enhance the customer services global customers across Banking,
experience. With a complete digital approach, Financial Services, Insurance, Healthcare,
Datamatics portfolio spans across Information Manufacturing, International Organizations,
Technology Services, Business Process and Media & Publishing. The Company has
Management, Engineering Services and Big presence across 4 continents with major
Data & Analytics all powered by Artificial delivery centers in the USA, India, and
Intelligence. It has established products Philippines. To know more about Datamatics,
in Robotic Process Automation, Intelligent visit www.datamatics.com
Read more about Mobile App Development Solutions Offering
MOB_ NAM_ TRANSPORT_ 16_012021
FOLLOW US ON
© Copyright 2021 Datamatics Global Services Limited and its subsidiaries (hereinafter jointly referred as Datamatics). All rights reserved.
Datamatics is a registered trademark of Datamatics Global Services Limited in several countries all over the world.
Contents in this document are proprietary to Datamatics. No part of this document should be reproduced, published, transmitted or distributed in any form or by any means,
electronic, mechanical, photocopying, recording or otherwise, nor should be disclosed to third parties without prior written approval from the marketing team at Datamatics.
website: datamatics.com | email: business@datamatics.com
USA UK UAE India PhilippinesYou can also read
