Call for Tender for Singapore's First Purpose Built Dementia Care Village - 10th International Ageing Asia Innovation Forum Highlights - Squarespace
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September 2019!
Call for Tender
for Singapore’s First
Purpose Built
10th International Ageing Asia
Innovation Forum Highlights Dementia Care Village
The Alliance Journal
1
The Alliance Journal
2
alliance
the
September 2019 journal
CONTENTS
EXECUTIVE EDITOR
Janice Chia
AGEING MARKET IN THE NEWS
04 Round up of news from the region
EDITOR
Joanne Tan 06 TAKING A MODERN AGEING LENS ACROSS ASIA
EDITORIAL ORANGE VALLEY’S FIRST NURSING HOME IN SINGAPORE
08
REOPENS WITH ENHANCED ENVIRONMENT
Celeste Lim
Kirti Joy Menon
TECHNOLOGY ENABLING THE AGED CARE AND
Rachel Lim 11 NURSING HOME OF THE FUTURE
IN CONVERSATION WITH:
SALES & BUSINESS DEVELOPMENT 12 Mr Tirupathi Karthik
Sylwin Angdrew
Jeffrey Chan
SINGAPORE GETS ITS FIRST-OF-ITS KIND ACTIVITY NODE
Advertising / Sponsorship enquiries: 14 FOR SUCCESSFUL AGEING IN COMMUNITY
sylwinang@ageingasia.com
WHAT’S GOING ON? THE IMPORTANCE OF BUSINESS
16 INTELLIGENCE AND DATA ANALYTICS IN AGED CARE
SPECIAL PROJECTS
Mary Ann Lee
A PURPOSE BUILT DEMENTIA CARE VILLAGE FOR
18 UNIQUELY SINGAPORE
ADMINISTRATION
10TH INTERNATIONAL AGEING ASIA INNOVATION FORUM
Maureen Chua 23 & AGEING INNOVATION EXHIBITION HIGHLIGHTS
34 ALLIANCE MEMBERS ANNOUNCEMENT
The Ageing Asia Alliance Journal
is produced by
Ageing Asia Alliance, Singapore
87 Beach Road, Chye Sing Building
#05-03, Singapore 189695
Tel: +65 6441 0474
Fax: +65 6491 6578
Email: marketing@ageingasia.com
Website: www.ageingasia.com
The Ageing Asia Alliance Journal is a
publication meant for the Alliance members.
It is not meant for external
circulation / re-production
The Alliance Journal
3
NEWS
AGEING MARKET
IN THE NEWS
For more news on the Asia Pacific Ageing Market,
check out Ageing Asia Industry News section on
our web portal
Vietnam learns to meet needs of
growing ageing population
8 Aug, The Vietnam News reports, To
assist Vietnam policy makers to develop
new models of care services for the
elderly, the Japan International Co-
operation Agency and the World Bank co-
launched a knowledge sharing
Photograph: Channelnewsasia.com programme.
Photograph: Australian Ageing Agenda Set to run from August, 2019 to April,
Singapore opens first gym for 2020, the programme aims to provide a
elderly in the community centre better understanding of the nature of the
Presbyterian Aged Care’s $180
and four more by end of the year eldercare issues and challenges that
million Sydney redevelopment
Vietnam is facing with its growing ageing
The Singapore government will be setting opens its doors population. Vietnam’s population is
up five gyms for the elderly and the ageing at a rate faster than its peers in
disabled in the mature housing estates, 19 Jul, The Australian Ageing Agenda
reports, Presbyterian Aged Care has the APAC region. It is projected to
with the first ActiveSG gym being
opened its $180 million redevelopment in become an aged society in around 2035.
launched at Ang Mo Kio in July this year.
The ActiveSG gym at Ang Mo Kio is a Sydney’s eastern suburbs. The Terraces
collaboration between Ang Mo Kio at Paddington that spread across 1.5
Community Centre, Sport Singapore, and hectares includes a 100-bed residential
the gerontology department at the facility with a 23-bed dementia unit, 70
New technology hub to support
Singapore University of Social Sciences over 55’s independent living units across
four buildings and nine independent living Australia’s elderly living at home
(SUSS). The gym is accessible to the
units housed in the former Scottish established
public with a S$2.50 entry fee. To
encourage residents over 55 to use the Hospital.
A new research hub has been established
gym, entry is free every Wednesday. with a $3 million grant from the Federal
As part of the development, Presbyterian
Government, to keep older Australians
Four other gyms to be set up by end of Aged Care will be dedicating 1,366
living at home for longer. The hub will be
this year will be located in Fernvale, square metres of land to the Wollahara
addressing effective and affordably in-
Senja-Cashew, Pek Kio and Toa Payoh Council to expand the nearby public park.
home care solutions that is safe and has
West. the appropriate technology to create a
‘smart home’ focused assisted living
Source: 13 Jul, Channelnewsasia.com environment.
“This Hub will develop new technologies
that will improve the quality of life for
Australians that need support to stay in
Auckland age-friendly projects their home, from young adults living with
receive funding disability, people recovering from brain
Three projects by Auckland’s Chinese injury, through to older people in our
New Settlers Services Trust, HBH Senior communities,” says Minister for
Living, and Toa Pacific, have received Education, Dan Tehan who was at the
Photograph: The NZ Herald
funding from the Community Connects launch.
grants.
Ryman Healthcare reveals Minister for Housing, Michael Sukkar who
This fund makes one-off grants of up to 'record' expansion plans for 20 was also at the launch added that “the
$15,000 for projects that promote the new villages Government is aiming to support older
inclusion and contribution of older people Australians wanting to live at home for
24 Jul, The NZ Herald reports, New longer and believes the hub will provide a
in community life, and to support their
Zealand's biggest listed retirement village lot of necessary research that will impact
community to prepare for an ageing
Ryman Healthcare announced its plans to safety monitoring, reduce rehabilitation
population. increase its portfolio by another 20 new times and slow down cognitive decline.
villages, which will increase its portfolio
Source – 17 Jul, voxy.co.nz by 65 percent. The company says with Source – 20 Aug, agedareguide.com.au
reference to the “ageing baby boomers
and the 65+ population ballooning in the
next decade”, there will be a “rapid
increase in demand for accommodation.”
The Alliance Journal
4
NEWS
AGEING MARKET
IN THE NEWS
For more news on the Asia Pacific Ageing Market,
check out Ageing Asia Industry News section on
our web portal
$3 million funding boost to Malaysia Government to set up
support dementia care and senior activity centre in every
services in Australia Parliamentary constituency
20 Sep, The Australian Ageing Agenda The Malaysian government plans to set
reports, The Australian government has up a senior citizen activity centre in every
announced a $3 million funding to parliamentary constituency in the country.
support national programmes in training The move was meant to encourage active
the aged care workforce and supporting ageing among Malaysians, shared Deputy
facilities to better manage dementia Prime Minister Datuk Seri Dr Wan Azizah
care. This funding boost adds to the $40 Wan Ismail. 88 senior citizen activity
million that the Federal Government centres had been set up, and benefited
Photograph: The Bangkok Post
announced recently for other initiatives to over 36,000 registered senior citizens.
improve dementia care. According to the
Thailand's first state hospital for Minister for Health, Greg Hunt, the “The government aims to provide more
elderly patients gets upgrade announcement “demonstrates the such facilities for the benefit of senior
government’s commitment to developing citizens and other groups of the
25 Aug, The Bangkok Post reports,
dementia research.” community,” said Datuk Seri Dr Wan
Thailand's first state hospital for elderly
Azizah Wan Ismail who is also the
patients, the Bang Khunthian Geriatric
M i n i s t e r f o r Wo m e n , F a m i l y a n d
Hospital, is getting a major upgrade with
Community Development.
the construction of five new buildings that
will enable the hospital to care for more
Malaysia will reach the status of an aged
patients when it opens in April 2020.
nation by 2030 when citizens aged 60
and above make up about 15 percent of
The total number of beds will increase to
the total population.
300 by 2025, and it can cater to at least
2,400 patients per day. The hospital aims
Source: 23 Sep, The New Straits Times
to provide medical care and services at
the same standard as those offered at
privately run hospitals, while charging
patients the same range of rates as state-
run hospitals. Photograph: The Straits Times
Summerset ventures into the
Australian market with first
According to Umporn Kiatpanabhikul, the Singapore to have second
director of the hospital, the hospital will retirement village
vertical living community for
be based on a universal design concept,
and will be more like home -- with shared
seniors New Zealand's second largest retirement
village operator, Summerset, has
facilities for doing activities together, Singapore’s second vertical living ventured into the Australian market with
exercising and socialising. “kampung” for the elderly is expected to its first village in Melbourne, Australia.
be ready by 2026. Located in the North-
west of Singapore and next to the Yew According to
Tee MRT, elderly can live and access Summerset’s chief
facilities such as a Polyclinic, food centre, executive, Julian
IHH Healthcare buys over medical services and community club Cook, the site - an
Khazanah's Prince Court hospital w i t h i n t h e Ye w Te e I n t e g r a t e d eight-hectare
in Malaysia Development that will be developed by property, was a
the Housing Board, together with the “good entry point
17 Sep, New Straits Times reports, IHH People's Association, Ministry of
Healthcare Bhd buys over Khazanah for the company's
Health and National Environment Agency. growth plans in
Nasional Bhd’s Prince Court Medical
Centre for RM1.02 billion. The deal is Melbourne.” Julian
The project is modelled on the Kampung adds, "Summerset will be introducing its
expected to be completed in the first
Admiralty project - Singapore’s first continuum of care retirement village
quarter of 2020. Prince Court Medical
integrated retirement living community, model to Victoria, which is not a common
Centre adds to IHH’s existing network of
which has garnered positive feedback feature of many retirement villages there.
15 hospitals in Malaysia. Price Court is a
and won international awards. Our research indicates that there is strong
277-bed private healthcare facility that
offers medical, surgical and hospital demand for this style of village.”
Source: 22 Sep, The Straits Times
services including occupational health,
orthopedic and rehabilitation medicine. Source – 24 Sep, agedareguide.com.au
The Alliance Journal
5
COMMENTARY
TAKING A MODERN
AGEING LENS
ACROSS ASIA
Asia is shaping up as a key opportunity
market for innovation in ageing
Globally, people are now living for longer at unprecedented rates, of action and to provide a voice to people who cannot verbalise
due in part to higher standards of health care, meaning businesses their pain. It has shown significant improvement with data handling
around the world have a need to better understand this growing but and simplification of reporting. The software is being rolled out
diverse group. across the country to 150 consultants caring for up to 5,000 people
each year.
At the Global Centre for Modern Ageing (GCMA), we are looking at
how we can connect the changing needs of the ageing population Another innovative company looking to empower older people, is
with innovators driving for new solutions. Through our work, we UK based Aurrigo Pty Ltd, which specialises in autonomous
have seen that Asia Pacific countries are taking a collaborative vehicles. With the expansion of the global autonomous vehicle
approach to the ageing sector, with governments in the region industry, it is predicted that autonomous vehicles will occupy a
reaching out for advice on businesses already developing innovative quarter of the global market by 2040. To investigate the market
products and services for older citizens. viability of autonomous vehicles in a retirement village context,
Aurrigo, in collaboration with Regional Development Australia,
With the population in Asia aged over 60 expected to double from recently conducted a trial at the Lendlease owned Elliot Gardens
549 million in 2017 to 1.3 billion in 2050, the opportunities and retirement village at Port Elliot (South Australia, Australia).
challenges associated with this demographic are enormous. With
such a shift in demographics, government structures and policies, GCMA conducted independent research on the resident mobility
there are many lessons that can be learned by studying the behaviour information and user feedback of the autonomous
experiences of the region. mobility service and the usage of the pod, which it is hoped will
assist Aurrigo in developing a service, which enhances mobility
For example, the People's Republic of China is discovering how and social interaction in every community where they operate.
societal expectations can play a big part in driving demand for
current and future services. China’s one-child policy is starting to
impact heavily as there are fewer children to support their ageing
family members. This shift in the dependency ratio, is forcing
innovation and rapid learning in managing older citizens in
community, rather than relying on traditional family care.
As is the case in China, the Government of Hong Kong is focused
on developing innovative solutions to help decrease pressure on the
carer workforce and help improve the efficiency of care and
outcomes for older citizens, enabling many to remain and age in
their own homes.
In Australia, there are several innovations and initiatives, which
focus on the importance of understanding individual’s needs as
they age, aiming to personalise experience, deliver deeper patient
insights and empower older Australians. One example is PainChek, Photo credit: GCMA
previously known as ePAT, which is a facial recognition software
Autonomous vehicle by Aurrigo
that can detect pain in the elderly and people living with dementia,
allowing carers to identify and take appropriate course
The Alliance Journal
6
COMMENTARY
Photo credit: GCMA
The Global Centre for Modern Ageing LifeLab
We are excited to see the future of innovative technology, like the
Aurrigo trial that will address the issue of isolation and interaction The Global Centre for Modern Ageing (GCMA)
and empower people to age how they want. We believe that to be was launched in October 2018 to take South
successful, it is imperative that organisations or Governments Australia to the forefront of modern ageing in
looking to take advantage of the opportunities afforded by the
Australia and the world. The GCMA provides a
Modern Ageing market, engage older citizens in the co-design of
living laboratory (dubbed LifeLab), paired with
products and services so they truly understand the needs of people
research, insights and advisory services to
as they age.
businesses, organisations and government to
Living Laboratories are valuable tools available to organisations or help bust ageing myths and assist clients to
Governments seeking to engage meaningfully with older citizens. develop better products, services and solutions
The GCMA provides a living laboratory (dubbed LifeLab) in to meet the needs and wants of those over 60.
Australia, which is a demonstration, user experience and co-design
facility that allows businesses, government, researchers and
over-60s to co-design and validate new and innovative products
and services to improve the quality of life and experiences for older
people.
This commentary is by
JULIANNE PARKINSON
CEO, Global Centre for Modern Ageing
Julianne was the Executive Director of the Office of the Economic Development Board. It was in
this role, she led the Ageing well program of work including the idea creation for the Shaping the
Future of South Australia – Ageing Well program conducted in 2016 – an initiative to better
understand and change the perception of ageing an entrepreneurial challenge focused on the new
sector market 2017 and the Ageing Well Revolution International Conference held in Australia in
2017 (including the nation wide entrepreneurial challenge). She also co-authored the blue print
strategy for the creation of the first dedicated Australian based, Modern Ageing Living Laboratory.
1 UN World Population Ageing Report 2017 www.un.org/en/development/desa/population/publications/pdf/ageing/WPA2017_Highlights.pdf
2 www.agedcareguide.com.au/talking-aged-care/innovative-technology-hits-aged-care-head-on
3 www.tandfonline.com/doi/full/10.1080/01441647.2018.1494640
The Alliance Journal
7
GLOBAL WATCH
Orange Valley’s First !
Nursing Home in Singapore
Reopens with Enhanced
Environment!
Orange Valley’s very first nursing home, the Changi Care Village
that opened in 1993, received a facelift last year to further enhance
the living experience for the residents
By Joanne Tan
One of Singapore’s leading eldercare
service providers, Orange Valley Nursing
Homes officially reopened its Changi Care
Village in September after a year-long
renovation. The opening ceremony in the
style of an open house carnival was
graced by Senior Minister of State for
Defence & Foreign Affairs and Mayor of
South East District, Dr Mohamad Maliki
bin Osman.
The Changi Care Village that opened in
1993 is Orange Valley’s first nursing home
in its existing network on 5 nursing homes
in Singapore. The facility is set in
conserved pre-war colonial buildings, and
offers residents an idyllic ambience amidst
lush flora and fauna. The renovations
works were done carefully to preserve the Guest-of-Honour, Senior Minister of State for Defence & Foreign Affairs and Mayor of South
East District, Dr Mohamad Maliki bin Osman (center) with Chief Executive Officer, Orange
buildings’ quaint form and charm. Valley Nursing Homes, Ms Lyn Edel Yip (center) and team
Focusing on holistic person-centric care,
the newly renovated facility now sports an plants and homegrown vegetation that “We hope that Changi will evolve to be
enhanced environment that is aimed at promotes sensory and cognitive stimulation more than a home for our resident, but also
improving residents' overall well-being. was put in place. The garden also houses a little ‘village’ or commune where they can
residential pets that act as pet therapy for enjoy nature’s offerings and reminisce about
One unique feature of the facility is the the residents. the good old days, all in the good company
vast outdoor green space. Creative of other residents, while receiving safe,
landscaping was done to further enhance To encourage residents to engage in more quality and personalised care from our team
the space, which is conducive for social activities and enhance social of dedicated and experienced care staff”,
rehabilitation and therapeutic activities. A interactions between residents and their shared Ms Lyn Edel Yip, Chief Executive
healing garden with greenery, flowers, fruit visitors, a rustic patio was also created. Officer of Orange Valley Nursing Homes.
The Alliance Journal
8
GLOBAL WATCH
Photo credit: Orange Valley Nursing Home
Changi Care Village housed in conserved colonial buildings built in 1930s
Photo credit: Orange Valley Nursing Home
Multi-bedded ward that provides a sweeping view of the luscious
greenery and idyllic environment
Photo credit: Orange Valley Nursing Home
Rehabilitation at the outdoor greenery with Orange Valley’s in-house therapist
“ The green spaces bring a myriad of health benefits for our residents
and improve mental, emotional and physical well-being. We hope to be able to
provide a communal space where our residents will feel safe, happy and a
sense of belonging in their golden years.
” - Ms Lyn Edel Yip
The Alliance Journal
9
COMMENTARY
Technology Enabling the
Aged Care and Nursing
Home of the Future
The world’s population is ageing: virtually focusing on resident-centered care and system. The critical infrastructure provided
every country in the world is experiencing creating a point of difference in the by ALE, including WiFi, LAN and the
growth in the number and proportion of marketplace. OmniPCX Enterprise Communication
older persons in their population. Server, enables Thomas Holt to innovate
Thomas Holt recognises that Alcatel-Lucent and continually improve services for clients
The number of older persons — those Enterprise (ALE) provided all of the IT and staff.
aged 60 years or over — is expected to be infrastructure for Australia’s most advanced
Financial: Thomas Holt is becoming a
more than double by 2050 and to more aged care smart building from managing
leader by offering non-intrusive and ambient
than triple by 2100, rising from 962 million geolocating, circadian rhythm lighting,
globally in 2017 to 2.1 billion in 2050 and care in a ground-breaking way for the Aged
complete building control, people and asset
care industry. The technology improvement
3.1 billion in 2100. Globally, population tracking, machine learning, ubiquitous
reduces administration and allow the nurses
aged 60 or over is growing faster than all entertainment and communication systems
to spend more time caring for residents.
younger age groups. as well as single source of truth dashboard.
Every aspects supports the connectivity of User Experience: Residents’ health status
Aged care is not Healthcare, so we need operator’s business functions. is monitored 24/7 using collected data.
to look at Aged care with a different Real-time carer alerts and building
perspective than Healthcare. It is about Challenges: automation support timely client care.
keeping the aged comfortable and safe Thomas Holt is facing competition from Mobility is critical to Thomas Holt’s service
and as healthy as they can be in the last industry-disrupting companies who offer at- delivery. The solution gives nurses access
years of their life. home services, like food delivery and to critical client information wherever they
entertainment. As such the aged care are. LiveCare360° allows residents and
Aged care faces some of these key provider is entering a new realm of hyper- carers access to the information available at
challenges today: connectivity that enables residents to have Thomas Holt facilities and vice versa,
• Ease the operations of the care staff the same technology experience they would improving service quality for in-home care.
while not being too invasive to the have at home, coupled with professional
residents medical and aged care. To meet the
• Evolutions in mobility and the IoT challenge head on, Thomas Holt placed
are directly impacting network technology at the heart of its strategy to
infrastructure, driving enterprises to gain a competitive advantage in the This commentary is by
f u n d a m e n t a l l y re c o n s i d e r t h e i r marketplace. The organisation was looking DIRK DUMORTIER
technology choices for a forward-thinking partner to build an Head of Business
• The aged care provider is entering a industry-leading technology ecosystem. Development –
new realm of hyper-connectivity that Smart City and
enables residents to have the same The Big Picture: Healthcare Asia-Pacific
technology experience they would ALE solution offered the functionalities Alcatel-Lucent
have at home, coupled with required to build a next generation network Enterprise
professional medical and aged care. backbone. Having understood the specific
An experienced director focused on the
challenges and opportunities in the Aged
public sector, Dirk is helping Smart Cities and
When Alcatel-Lucent Enterprise (ALE) was care Industry ALE offered the innovative Government organizations in the region
commissioned by Thomas Holt in solutions to support Thomas Holt’s vision succeed in their Digital Transformation
Australia, the key challenges were taken for LiveCare360 and their overall Digital journey. As a former Communications VP and
largely into consideration. Being an aged Transformation. Cloud sales leader for China, Dirk has a deep
care provider, Thomas Holt offers services knowledge of end-to-end and converged
in Community Care, Independent Living, The Transformation: solutions (network, communications, unified
and Residential Aged Care. Technical: The OpenTouch Notification communications and collaboration, video,
Service facilitates the integration of key contact center, cloud, on-demand and XaaS
Thomas Holt needed to give care models) and a deep understanding of the
systems like nurse call systems,
recipients more independence to achieve challenges and requirements of Asian
entertainment systems, meal ordering
customer organisations.
greater levels of customer experience by system, and the clinical management
The Alliance Journal
1111TH AGEING ASIA INNOVATION FORUM & EXPO
AGEING ASIA 2020
18 - 21 MAY 2020 | MARINA BAY SANDS CONVENTION &
EXHIBITION CENTRE, SINGAPORE | www.ageingasia.com
ASIA’S MOST INFLUENTIAL
CONFERENCE & EXHIBITION ON
THE BUSINESS OF AGEING
TOP HIGHLIGHTS INCLUDE
AGEING ASIA POLICY ROUNDTABLE
AGEING INNOVATION EXHIBITION - TOP 100 GLOBALLY
CURATED PRODUCTS FOR SUCCESSFUL AGEING
8TH ASIA PACIFIC ELDERCARE INNOVATION AWARDS
FUTURE OF ACTIVE AGEING SEMINAR
SINGAPORE SENIOR LIVING IN A NUTSHELL TOUR
THE 11TH AGEING ASIA INNOVATION FORUM & EXPO 2020 IS A PART OF THE
INTERNATIONAL AGEING WEEK IN SINGAPORE
Organised by
For more information, contact us:
Email: aaif@ageingasia.com or call +65 6441 0474IN CONVERSATION WITH
IN CONVERSATION WITH
TIRUPATHI KARTHIK
CEO
Napier Healthcare Solutions
WHAT ARE SOME OF THE UPCOMING TRENDS WE CAN With more elderly patients requiring care and insufficient numbers
ANTICIPATE? of health caregivers, it's an imperative that new solutions are
needed to help older adults remain healthy. Technology could
TK: United Nations reported that there were 962 million people provide the answer to keeping elderly people healthier.
aged over 60 globally in 2017 and that figure will catapult to 2.1
billion in 2050, growing at a rate of about 3 per cent per year. The AI transforming patient care
increasing number of elders presents many challenges, one of the The healthcare industry is turning to AI to improve patient care. AI
most intimidating concerns focuses on health care. Chronic illness gives clinicians the ability to sift through patterns in patient data
like Dementia can have a profound impact on the health and quality and to come out with personalized care plans that fits their
of life of elderly people. requirements. For early intervention, AI can be leveraged by payers
and providers to keep costs down by intervening with “rising risk”
Dementia is a major issue patients or populations before a high-cost event occurs. On top of
Dementia is recognized as a global issue of increasing importance, this AI Chatbot like Napier Assistant is already being used to
affecting some 50 million people around the world, it diminishes a enhance patient engagement and improve Nurse productivity.
person’s ability to care for themselves and have problems with
planning and communication. This leads to changes in personality Home Care gaining momentum
and behavior. However, it is possible to manage dementia care The rising costs of healthcare, especially in residential or center-
through proper technology usage. based care facilities, has forced governments and patients to look
for new alternative care. As a result, the home care industry has
Napier healthcare is deeply committed to developing healthcare suddenly experienced tremendous growth and focus. With new
solutions that are focused on the care of patients with dementia regulatory compliance and controls being implemented, home care
across the care continuum, whether they are at home, attend a day operators are forced to leverage on technology to ensure
care facility, residing at a nursing home or seeking acute medical compliance and to drive differentiation on service level to compete
care in an acute care hospital. The Dementia related solutions are more effectively. The global home healthcare market size hovered
Napier Dementia Day Care Solution, Napier Dementia Home Care between $230 billion to $248 billion as of 2018. Demand for home
Solution, Napier Nursing Home Dementia Solution and Napier healthcare will observe a remarkable CAGR of 7.2% to 8% during
Caregiver Portal. the 2019 to 2025.
Remote Patient Management goes mainstream Home care patients living in inaccessible areas can now be
For patients who have mild dementia and can safely live at their addressed. One of the technology is telemedicine, which enables a
own homes, Napier offers the Remote patient monitoring platform virtual exchange of information between the patients and the
that can integrate data from a wide range of personal health devices medics. Doctors can use video conferencing to treat their patients
and sensors such as vital monitoring devices, fall detectors, chair and this save on the cost of commuting and maximize on patients’
sensors, bed sensors, panic buttons, wandering sensors and GPS comfort.
tracking devices and transmit these data in real time for
interpretation and action.
The Alliance Journal
13IN CONVERSATION WITH
Technology is providing the opportunity for new ways of accessing WHAT IS YOUR ASPIRATION FOR THE FUTURE OF AGEING IN
and delivering healthcare, and people are taking more responsibility ASIA?
for their individual health and wellbeing. Patients citizens are more
open to ‘Care Anywhere’ and health services in a non-traditional TK: Napier would like to see an Eldercare population live a
setting. wholesome and fulfilling life realizing their potential. Napier views
the Elderly as an asset to the economy and society in general.
In a society that is living longer, with Governments facing the Consequently Napier’s technology seeks to enhance their quality of
growing burden of long-term chronic disease and increasing costs life and deliver “Care Anywhere” and support Eldercare providers
of treatment, innovation and technology could be the catalyst for take good care of the Elderly.
the region to lead the world in developing a healthcare system that
is truly responsive to what people want and need. WHAT CAN WE EXPECT TO SEE FROM NAPIER IN THE NEXT
18 MONTHS?
BASED ON THESE TRENDS, WHAT ARE SOME CHANGES YOU
WISH TO SEE IN THE HEALTH AND ELDERCARE INDUSTRY? TK: We are seeing an inclusive shift from a purely center-based
care to a centre-based care with home care. This results in an
TK: Judicious adoption of AI: AI taking the center stage augurs evolving landscape of Care plan and protocols. AI and Home Care
well for the healthcare industry. Healthcare providers need to will consequently be the two key areas of focus for our product
leverage on these new AI technologies to provide better patient innovations. At Napier Healthcare, we are in a very good position to
engagement, develop better and more personalized care plans, grow in the Home Care segment and by increasingly infusing AI we
enhance resources efficiencies and operations workflows. expect to leapfrog competitors in this space.
Patient-Centred-Care: The eldercare segment will be in the
spotlight due to the rapidly ageing population. Home care will soon
WHAT IS NAPIER HEALTHCARE’S UNIQUE VALUE
become the preferred way in Eldercare support. However Health
PROPOSITION AND KEY COMPETITIVE
systems need to adapt to a Patient-Centred-Care model whereby
DIFFERENTIATORS?
the technology facilitates seamless flow of information as the
Patient traverses from Primary Care, Day Care, Residential Care and
Napier Healthcare is an enterprise software company
Home Care. The Patient EMR and Care Plans will need to “travel”
specializing in the healthcare provider industry. Our
along with the Elder as they visit these various facilities.
solutions enable clients to deliver services across the entire
continuum of Care, from Residential Care (Nursing Home),
AS THE KEY DRIVING FORCE OF NAPIER HEALTHCARE, WHAT
Day Care, Home Care and to follow-up clinic visits. We are
ARE YOUR ASPIRATIONS FOR THE COMPANY?
at the forefront of innovation that includes Artificial
Intelligence, Mobility, Cloud, Analytics, interactive electronic
TK: Our business DNA is like startups. Lean, agile and constantly
medical records (iEMR), Telehealth and Remote Patient
innovating to develop leading edge technologies for healthcare.
Management.
Napier’s investment in R&D surpasses that of the mainstream
Finally, our products have some of the best usability
industry players in percentage of revenue terms. Napier exists to
features. This is because we develop and test with
solve healthcare problems by applying technology. Our aspiration is
healthcare practitioners on staff and in partnership with
to work with Customers in an “Agile” manner by delivering new
healthcare providers. One prime example of high usability is
technology in a matter of months as against the industry average of
the Napier EMR (electronic medical records system) on
“years”. Our Voice of Customer (VOC) initiative is already helping
Apple iOS. It is a mobile EMR that requires only a few key
Customers implement Napier version upgrades seamlessly every
strokes by a physician to use mirroring the usability
quarter instead of the once-in-three-years tech upgrade previously.
available in the Apple iPad.
Napier Customers truly use technology as their competitive
differentiators today!
“ We are seeing an inclusive shift from a purely center-based
care to a centre-based care with home care. This results in
an evolving landscape of Care plan and protocols. AI and
Home Care will consequently be the two key areas of focus
”
for our product innovations.
The Alliance Journal
14QUALITY EXCELLENCE IN AGED CARE
LEADERSHIP APPROACH TOWARDS BEST PRACTICE & INNOVATION
18 – 19 FEBRUARY 2020, SYDNEY, AUSTRALIA
This 'next generation' care home has been thoughtfully designed alongside
dementia specialists to create an environment which increases quality of life
for older people and facilitates independent living.
CURRICULUM
Governance and compliance challenges of
MASTERCLASS LEADER
1 managing UK’s largest not-for-profit housing
MS JANE ASHCROFT, CBE
and care provider with annual turnover of £550
million and £1.5 billion balance sheet
Chief Executive
Strategic business planning: Creating and Anchor Hanover
2 communicating 5 year and longer term United Kingdom
growth plan
3
Innovation: New builds, existing facilities, ACHIEVING MANAGEMENT AND OPERATIONAL EXCELLENCE
services – Achieving a sustainable balance
The Ageing Asia Masterclass on Quality Excellence in Aged Care is a
two-day programme for middle to senior management leaders based
UK Care Quality Commission standards on the case-study model of UK’s largest not-for-profit care & housing
4 and further frameworks for accreditation
and excellence
operator, Anchor Hanover
Participants will get first hand insights and learn from the CEO about
Delivering through people: Recruitment, the business, operational and governance responsibilities
5 retention and workforce leadership of
of managing multiple facilities in a regulated, high profile sector.
10,000 people
The programme will give participants an overview of the role of the
Key financial drivers: Assumptions, CEO and management team in providing organisational leadership,
6
sensitivities and funding for growth structure, pursuit of person centred care, quality excellence, and
organisational growth and funding strategies.
ENQUIRIES: CONTACT SYLWIN AT sylwinang@ageingasia.com www.ageingasia.comGLOBAL WATCH
Singapore Gets its !
First-of-its Kind Activity Node !
for Successful Ageing !
in Community!
Featured as one of the 10 ideas that was published in the book,
‘Second Beginnings – Senior Living Redefined’, this concept was
eventually brought to life by TOUCH Community Services.
By Celeste Lim & Joanne Tan
TOUCH Community Services started the Community Enablement Mr Kavin Seow, Senior Director, Elderly Group of TOUCH
Project (CEP) in 2016 to engage seniors, and to enable them to age Community Services shared more with Ageing Asia Alliance the
in the community. In June this year, as part of the CEP, TOUCH idea behind TOUCHpoint@AMK 433 and plans moving this project
launched TOUCHpoint@AMK 433 – the first of its kind activity node forward.
in Singapore that supports ageing in community and re-abling of
the seniors. This concept was first featured as one of the 10 ideas in WHAT IS THE INSPIRATION BEHIND THIS CONCEPT?
a book commissioned by the Lien Foundation on how to creatively KS: With the rapid increase in Singapore’s ageing population and
repurpose unused or underused spaces for Singapore’s thriving manpower constraints, TOUCH is looking for sustainable care
senior communities, and this concept was eventually brought to life solutions that will encourage independence and reduce reliance on
by TOUCH Community Services. services. With over two decades of eldercare experience and as a
service provider, we are building on the trust and relationships with
Designed by local community space specialist, COLOURS, who residents to support them with the skills, information or help they
recently won the Silver Architecture Award (Wellness Integration of need to better age in the community. Our goal is to keep residents
the Year) at the 7th Asia Pacific Eldercare Innovation Awards 2019, happy, healthy and helpful.
the award recognises architectural design that integrates wellness
to support living environments for older people. TOUCHpoint@AMK TOUCHpoint@AMK 433 is a culmination of groundwork by TOUCH
433’s design utilises both the indoor and outdoor areas to create an over the past four years - as part of our Community Enablement
open and welcoming environment for residents. Project (CEP) - to enable the community and equip it with
resources and networks that help seniors thrive. This community
Through customised programmes, TOUCH supports residents
Photo credit: platform serves
to Community
TOUCH Servicesas an activity node and launch pad for residents to
eventually regain their independence and perform simple day-to- be engaged, equipped and activated as resources to support even
day activities on their own. Instead of being segregated from nursing-home eligible residents to continue living in the community.
society and over-reliant on services, this approach offers choice and The CEP is aligned to our vision of having Enabled Communities,
allows seniors to lead a more dignified way of life. Caring Generations and Strong Families.
The facility also has equipment and strength training programmes to We go beyond running activities. We get to know residents, journey
help seniors build up their physique and stay fit through with them to identify needs, leverage on community assets and see
programmes such as the Lien Foundation’s Gym Tonic. There are how they can be supported, and help frail residents regain their
also many recreational group activities to cater to the resident's independence through a process of re-ablement.
interests and spurs creativity. With other residents, community
nurses and many volunteer befrienders in the compound, residents
feel more at ease and looked after.
The Alliance Journal
16GLOBAL WATCH
Resident befrienders and
their befriendees engaging
in an art activity at
TOUCHpoint@AMK 433
Photo credit: TOUCH Community Services
WHAT WERE SOME OF THE CHALLENGES IN REALISING THIS
PROJECT?
KS: One key challenge is to get the elderly to believe it is still
possible to re-able themselves with regular strength training
exercises, to regain their independence and mobility. It is a common
misconception that frailty is part and parcel of ageing. Many older
residents shun exercising or moving about due to infrastructural
constraints or the risk of falling.
In an ageing society with an increasing number of single-elderly
households, TOUCH has been working on building trust and
relationships in the community. With research indicating that social Photo credit: Ministry of Communication & Information
connectivity is key to physical health, we have been pressing in to
Prime Minister Mr Lee Hsien Loong (middle) flanked by TOUCH
keep residents engaged and watching out for one another. Founding Chairman Mr Lawrence Khong and TOUCH Chief Executive
Officer Mr James Tan and TOUCH supporters at the launch of
We are encouraged to see more Ang Mo Kio residents join our TOUCHpoint@AMK 433
community exercise groups; many of our elderly residents exercise
alongside the fitter ones. It makes them feel more confident as they
W H AT I S T H E G O A L F O R T O U C H ’ S C E P A N D
regain their mobility and muscle strength and start doing things
TOUCHPOINT@AMK 433 IN THE NEXT 12 MONTHS?
themselves. Some are no longer using walking aids and are able to KS: TOUCHpoint@AMK 433 is a physical space for us to reach
walk further distances without discomfort. more residents and strengthen care at the community level.
Residents are part of informal support networks that are better
supported to access formal support services. Our goal is to
activate their potential, build independence, connect people and
deliver impact. Our journey with the residents creates an inter-
reliant environment and encourages peer support to help residents
stay healthy, happy and helpful.
In the next 12 months, we will continue our outreach to the 32
blocks in the CEP precinct, of which some 3,000 people are above
the age of 60. While many programmes currently target those 50
and above, TOUCHpoint is set up to serve all residents in the
precinct and there is no membership criteria. Future programmes
will engage younger residents and upskill caregivers. We will also
continue to gather feedback to further identify residents’ needs and
interests, and strengthen our collaboration with key community
stakeholders including shop owners, hawkers, and other service
Photo credit: TOUCH Community Services
providers.
An open and conducive environment with pockets of community spaces
for residents to gather
The Alliance Journal
17COMMENTARY
Photo credit: Novigi
What’s Going On? !
The Importance of
Business Intelligence
and Data Analytics in
Aged Care!
Managing Partner at Novigi, Ash Priest, discusses the need for aged
care providers to leverage business intelligence and data analytics
effectively, and the launch of ACTAS to bring these services to the
aged care industry at scale.
The Alliance Journal
18COMMENTARY
Business intelligence and data analytics —
or BIDA, as we like to call it at Novigi —
refers to a broad range of strategies and
technologies that modern organisations
use to make sense of their data. The fruits
Quality and compliance should be key
drivers for implementing a BIDA strategy. At
IRT, Novigi created dashboards using
business intelligence software that give
managers an overview of critical incidents
“ Quality and
compliance should
of a well executed BIDA strategy can be
anything from a simple dashboard
across all facilities. This solution affords a
single view of incidents, allowing IRT to
be key drivers for
displaying numbers of critical incidents, to identify trends in the number, type and implementing a
sophisticated artificial intelligence severity of incidents. Being able to quickly
BIDA strategy
”
solutions that draw on large volumes of identify significant trends in the data — an
data produced by IoT devices to make increase in the number of falls occurring at
predictions and diagnoses. a particular facility, for example — allows
IRT to respond to issues rapidly, and limit Our vision for ACTAS is for it to function as
Since 2016, Novigi has been working the impact they have to customers and their an independent going concern; Novigi will
closely with Illawarra Retirement Trust carers. Having this data readily available in be heavily involved in the early stages of its
(IRT), an Australian Aged Care provider. real time also substantially reduces the development, but ultimately we see it
Earlier in May this year, IRT won complexity associated with compiling data becoming an entirely separate entity. A
“Innovation of the Year — Productivity” at for reporting to the regulator. nascent ACTAS will begin by offering BIDA
the Eldercare Innovation Awards held in as a technical service to its aged care
Singapore for their BIDA platform. That Recognising this need for business clients. The organisation will enable
platform, which Novigi has been intelligence and data analytics in the aged processing, transformation and aggregation
instrumental in developing, has helped IRT care industry, Novigi is proposing a new of data, and offer advanced analytics
achieve greater efficiency, operational initiative: Aged Care Technology and solutions incorporating technologies like
control, and better outcomes for those Administration Services, or ACTAS. Our machine learning and artificial intelligence
under their care. work in the aged care space has led us to into solutions tailored specifically to the
the realisation that while BIDA will play an needs of the aged care industry. We
In Australia, the Aged Care Funding indispensable role in the future of aged envisage a number of congruences
Instrument (ACFI) determines how much care, most aged care providers lack the between the clients of ACTAS, allowing the
government funding a person in aged care knowledge and expertise to pursue these adoption of common data models that
receives from the government on a per- strategies independently. Furthermore, extend beyond the traditional bounds of a
needs basis. Aged care providers are because aged care providers by their very single company, and encouraging reuse in
therefore required to apply for funding nature have similar kinds of data and face technology solutions, leading to lower costs
increases when the needs of their similar kinds of challenges, there are for all involved.
customers change. IRT previously found economies of scale to be had in the
that upon reassessment — as is the case provision of BIDA as a service; the more ACTAS now officially enters its pilot phase,
with the industry in a broader sense — customers and facilities providing data to with Novigi recruiting aged care providers to
only a small proportion of the customers data platform, the lower the per unit cost of be among the first to embark on this
assessed were ultimately journey with us. We have high hopes that
eligible for additional
funding. As part of a BIDA
The fruits of a well executed BIDA this venture marks the beginning of a
revolution in the way that data is used in
platform initiative, Novigi
developed a solution that
strategy can be anything from a aged care, and the entry of the Australian
aged care industry into the age of data.
aggregates data from IRT’s
clinical systems, and
simple dashboard displaying
through the application of
algorithmic logic, flags
numbers of critical incidents, to
customers who may be
eligible for an ACFI funding
sophisticated artificial intelligence
increase. The solution also solutions that draw on large volumes
prioritises customers
eligible for the highest uplift of data produced by IoT devices to
to be reassessed first.
Using this solution has make predictions and diagnoses.
meant that, of those
identified to be reassessed by a human, a administering that platform. As in many data
s i g n i fi c a n t l y g re a t e r p ro p o r t i o n o f driven business models, the power and
customers are found to be eligible. This is usefulness of models — and analytics more
just one example of the increases in generally — increases as the volume of data
efficiency and the improved allocation of available increases. ASH PRIEST
resources that aged care providers can Managing Partner, Novigi
achieve, just by using the data they are
already collecting on their customers.
The Alliance Journal
19FEATURE
A Purpose Built
Dementia Care Village for
Uniquely Singapore
The Singapore government announced its plan to release a piece of
land to pilot a dementia care village on 16 July 2019. Situated at the
North of Singapore at Gibraltar Crescent, Sembawang, this village
will be the nation’s first purpose built dementia care village.
Singapore will have 27 percent of its According to the Singapore’s Ministry of elders there enjoying a variety of options
population (over 1.5 million person) aged Health and Urban Redevelopment Authority, and facilities that cater to varying stages of
over 60 by 2030. As Singapore's the Gibraltar Crescent dementia care village ageing from independent living, assisted
population continues to age, the number will be specially designed to “provide a living, dementia care to ageing-in-place.
of persons with dementia is expected to safe, home-like environment where
increase, too. residents are assisted to live One notable concept we have seen is the
independently”, and there will be tailored World’s first village that enables normal
In 2015, Singapore has a total services and programmes to “create living for persons with severe dementia – De
of 45,000 persons with dementia. The meaningful participation and social Hogeweyk, in the Netherlands.
number is expected to hit 103,000 by interaction among its residents.”
2030, according to a report by the
Alzheimer’s Disease International. The TAKING A LEAF FROM GLOBAL BEST
estimated cost of dementia in Singapore is PRACTICES
US$1.6 billion. Since Singapore is taking a leap towards
changing its ageing lanscape and providing
So news of this proposed village was options for its people in care delivery, the
timely, and set the Singapore sector nation is perhaps set to make her first
buzzing with curiosity, interest and even purpose built dementia care village a
excitement. Even industry representatives sustainable state-of-art facility, just like its
from overseas markets were observing World Class airport.
this development with keen interest as the
call for proposal is opened to overseas So what are some of the global leading
organisations as well. models of care delivery in dementia that
Singapore could learn and perhaps adapt?
The village comprises of 10 state
bungalows that make the built Having visited over 350 care concepts and
environment of the village that sits on two models worldwide, Ageing Asia and our
plots of land, with a total area of 28,106 sq industry partners have spent a lot of time
m. The site comes with a 30-year lease. studying and examining successful and
sustainable models. We also observed the
The Alliance Journal
20FEATURE
The care vision for De Hogeweyk is to
offer people with dementia appropriate
care in an environment, which supports
them in living life as usual, in a normal
household, in a normal and safe society.
De Hogeweyk comprises of a compound
of 23 houses for between 6 to 7 residents
in each household. The houses are
designed and furnished to feel exactly like
home, and each houses is furnished
differently from the other.
Use of bold colours makes the environment
Within the vicinity, there is a supermart, a lively and vibrant
theatre, a café, a beauty salon etc –
amenities that you would normally find
within the radius of where one stays. At De safe, enclosing boundary. The environment
Hogeweyk, the creative use of space and supports people with dementia, which
furnishing promotes social interaction substantially enriches the lives of the
between residents. residents who stay in De Hogeweyk until the
Creative use of space and furnishing promotes
end of their life. In an interview the Alliance
When team Ageing Asia first visited them social interaction between residents
Journal had done previously with the Co-
in 2014, we were amazed by the level of Founder of De Hogeweyk, Yvonne van
“
energy the residents displayed. We didn’t Amerongen, she said, “it’s possible to have
feel that we were in a place for people with such a nursing home for people with
severe dementia. The environment is
nothing like a dull or clinical-like facility, it
dementia. It doesn't feel, look, or smell like
a nursing home. It feels like home and that
The care vision for
was vibrant and lively! We visited them
again in 2015 and in 2016, and the energy
is very important!” De Hogeweyk is to
level we got each time from the interacting
with the residents and the staff of the
Let’s now move closer to Singapore, and
look at some innovative ideas that our
offer people with
village was just inspirational. friends from Hyper Ageing Japan have put
in place for their elders.
dementia appropriate
De Hogeweyk is a real life example of how
an innovative care vision united with a One such concept that engages the
care in an environment,
healthy environment maximises high
quality of life for people with severe
community might be a concept that
countries with multi-generational living that
which supports them in
dementia. De Hogeweyk offers to its
residents the action of living life as usual
thrive along with the community ecosystem
would look up to. At Greater Tokyo, Japan,
living life as usual, in a
and where the built environment acts as a Ageing Asia visited a community based
integrated care model focusing on dementia
normal household, in a
care in 2017.
normal and safe
The founder of this concept believes that a
society.
”
person with dementia is a “social resource
not a burden”. By focusing on their
strengths to enable them to continue normal
daily living, the progression of dementia can Consisting of two sections: a residential
be slowed down. It is also necessary to area with a capacity for 7 older adults with
create the right environment with the strong different severity of dementia, and an ‘open’
support of a community to enable quality of section where other older adults living
life and quality of death. around the community can visit and even
stay at the facility for a short period if they
So he started one of the first group homes want to, Aoi Care’s services have proven to
and small scaled multi-functional homes for impact positively their residents as well as
persons with dementia as well as a the larger community. The residents and the
community driven day service for the young community engage in activities and
and old. programmes together and the children
visited the residents on a regular basis. The
The Aoi Care’s care vision is to create a community has also evolved into a
community that supports a person with naturally occurring multigenerational
dementia to live comfortably for as long as community.
possible.
The Alliance Journal
21FEATURE
“ The Aoi Care’s care
vision is to create a
community that
supports a person
with dementia to live
The residents and the community engage in comfortably for as
long as possible.
”
activities and programmes together and the
children visited the residents on a regular basis.
The community has also evolved into a Unique to Singapore
Singapore has a rich and diverse cultures
naturally occurring multigenerational community. and history, which the elders grew up with
and is familiarised with. So being uniquely
Singapore, we should embrace the
‘kampung’ concept, from the food served to
CULTURALISING AND LOCALISING TO An ageing-in-place retirement, care and lifestyle, activities and the built environment,
UNIQUELY SINGAPORE’S wellness precinct Through this, we re-connect with our
Singapore has planned and built the various culture, re-live and embrace the ‘kampung
The key component that embodies the estate precints like a community with easily spirit’ that the elders are familiar with.
essence of the village would perhaps be a accesible amenities and strong
Person Centred Enablement Model that is infrastructure. Each estate can easily Singapore may not have the World’s first
integrated with the community. A village evolved into a NORC (Naturally Occuring village that enables normal living for people
that is be open and welcoming to both Retirement Communities), so with the with severe dementia, but by gathering
residents and the neighbouring community purpose built dementia care village situated insights from these global best practices,
whilst still ensuring a secured environment within an estate precint, community and adapting the best to its own context,
for the elders. After all it is about the care engagement would be key for the elders. Singapore could have a dementia village
for the person. that is uniquely Singapore.
Access criteria to this village should be
We were so inspired by the quality of life based on needs, with a comprehensive This would be a model that brings global
the older people are having during our assessment. Persons who need advanced best practices in concepts, programmes,
trips. We see greater motivation and dementia care and can no longer live at technologies, but culturalised and localized
independence for the elders in terms of home, should be given priority. Thus a to suit the older people that live in the
engaging in activities in the community, community that enables life, laughter and village.
having active employment with the independence is one that would be
community, and partaking in voluntarism beneficial to the residents, too, providing A model that will age well over time with
etc. Basically have activities that would the support and substantially enriching their changing needs of each generation.
give the elders autonomy, be independent lives.
and lead an engaged lifestyle.
The Alliance Journal
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