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Aviation passenger numbers are set to double by 2035! Imagine the career opportunities this offers you!
TABLE OF CONTENTS INTRODUCTION TRAINING CENTERS PROGRAMS AND COURSES Message from the Director General 6 Training Center Locations 22 Pricing and Discounts 35 The Aviation Industry 8 Explore the Cities 26 Air Navigation Services 36 Airline Business Management 43 Airline Operations and Quality 48 IATA TRAINING Airport Planning, Management IATA Training 10 and Operations 52 Message from Aviation Performance and Management 56 the Director of Training 14 Cargo 63 Subject Areas 16 Civil Aviation Authorities 69 IATA Training Experiences 18 Dangerous Goods Regulations (DGR) 74 CONTACTS 108 Ways to Learn 20 Environment and Fuel 78 Fares and Ticketing 80 Finance and Accounting 84 TRAINING PARTNERS Ground Operations 87 Law and Regulations 91 NETWORK Safety 94 Training Partners Network 28 Security 98 Academic Partners 30 Travel and Tourism 103 4 5
TRAINING CATALOG | MESSAGE FROM THE DIRECTOR GENERAL MESSAGE FROM THE DIRECTOR GENERAL It is my pleasure to welcome you to this We have a great track record. More than new edition of our Training catalog. one million current and future aviation Aviation is the business of freedom. professionals have advanced their careers This year it will connect the global by participating in IATA Training. community by transporting 4 billion Our syllabus is developed around IATA’s passengers and over 50 million tons comprehensive areas of expertise and of cargo. Our customers rely on airlines commitment to promoting global standards to provide safe, reliable and affordable to address real workplace challenges. air transport. And the $2.7 trillion in GDP generated by air transport is critical to We continue to develop courses using the global economy. advanced technology, in formats and schedules that can fit into even the busiest All this is made possible by a dedicated work commitments. workforce of 9.9 million aviation professionals. Aviation is a dynamic IATA is your training partner, developing and growing industry. So it is important aviation professionals for today and that today’s aviation professionals and tomorrow. tomorrow’s industry leaders have the training needed to keep pace with the latest advances in global standards, best practices, regulations and technology. These are the focal points for IATA’s training offering which supports the industry in delivering ever more efficient, Alexandre de Juniac safer and sustainable connectivity. Director General and CEO 6 7
THE AVIATION As for making air transport affordable, ticket prices have more than halved since the 1970s in real terms. They fell about 10% in 2016 alone. Even with this, huge efficiency gains continue to make the airline business viable and customers benefit from a safer, cheaper and better-connected air transport system. Airlines are expected to make INDUSTRY a $31.4 billion profit on $743 billion in revenues in 2017. That will reward investors with above-cost-of-capital returns of 8.8%. Yet again, though, improvements can be made. To ensure these incredible achievements are not just maintained but surpassed in future generations, recruitment and training must keep up with demand. Accommodating 7.2 billion passengers by 2034 won’t be easy. Aside from pilots and engineers, aviation A THRIVING INDUSTRY THAT needs ground crew, safety auditors, security specialists, financial experts, marketing CONNECTS THE WORLD professionals, and many, many more. That’s where IATA Training comes in. Industry-leading expertise and modern delivery The numbers don’t lie. More than 4 billion people will travel by air in 2017 to visit friends methods make IATA and its network of partners the ideal choice for starting or enhancing and family, explore new cultures, and negotiate business deals. The demand for air travel your career in aviation. is such that some 63 million jobs are supported by the industry globally. In 2016, almost 100,000 professionals and students studied over 350 finely-tuned A safe, sustainable, and affordable aviation industry makes it all possible. courses. IATA’s unique insight as the industry’s most comprehensive training provider ensures each student and each course benefits from high quality, innovative training Safety is always the paramount concern. More than 100,000 flights take to the solutions that generate value for the industry and lock in the global standards that have skies every day, carrying some 11 million people and 150,000 tons of cargo. made aviation such a success story. In 2016, there were more than 40 million flight sectors and only 10 fatal accidents. It is an extraordinary achievement that makes flying the safest form of long-distance Aviation is globalization at its very best. It helps people to live better lives. travel by far. However, the goal will always be zero accidents. It is the business of freedom. Meanwhile, sustainability took an enormous step forward in 2016 with a landmark agreement by governments. The Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) is crucial to ensuring the industry meets IATA is committed to cooperating with its partners to train the aviation its environmental commitments. No other industry has gone as far as aviation professionals of tomorrow. Delivering the skillset required for sustainable industry to tackle climate change. Targets for carbon-neutral growth from 2020 and cutting growth is a daunting challenge. But it is one that IATA and its partners are proud net emissions by half in 2050 compared with a 2005 baseline were self-imposed. to accept. But, again, there is always more to be done.
TRAINING CATALOG | THE AVIATION INDUSTRY TRAINING CATALOG | THE AVIATION INDUSTRY 9% (on average) “ The IATA 12% of airline Aircraft Weight and Balance of European revenue course in Airlines are is generated air traffic Frankfurt has forecast to earn $736 billion demands could by cargo been one of the in 2017, a 4.1% go unserved most formative net profit in 2035 experiences in The problem is congestion. New By 2030, 36 million my life.” $2.7 airports and runways are not being Does your airline achieve this return built quickly enough. The only solution new aviation-related Maurizio Carrara on investment? It equates to $7.54 Ground Operations is to maximize existing capacity. per passenger. Train to understand Airport Slots and Coordination might jobs will be created trillion where airlines spend their money be the course for you. Or try Airport Meeting the demand for skilled and where they might improve revenue Terminal Planning and Design. Serving professionals will be no easy task. streams. This might make all the that 12% might depend on you. Companies can only achieve growth difference to your employer in a fiercely with a well-trained talent pool. competitive market. Try Airline Financial Management or one of the many other That’s the objective of IATA’s training activities. IATA is your training partner is the Aviation passenger numbers are set courses dealing with costs and revenues. to help you meet the challenges of today and realize the potential worldwide to double by 2035 of tomorrow. economic impact There are of aviation 2.3 billion In 2015, more than 3.5 billion 2017 active social The average people flew media users 1 million return fare fell 39,000 safely on 37.6 professionals $44 in 2016 million flights STATISTICS If you’re one of them, then you know and graduates alone, even as new aircraft Flying is the safest mode of transportation by far. IATA is making how important social media channels are. have trained airlines opened will be required, 2035 it even safer as a leading driving Not just for connecting with people but force in the industry. No stone for sales, marketing, customer service, and much more. Airline Social Media with IATA up 700 new valued at $5.9 is left unturned. IATA safety training ranges from basic airside safety routes trillion by 2035 Strategy weaves the importance of an since 1999 to managing accident investigations online presence into airline business. and preventions. 10 11
TRAINING CATALOG | IATA TRAINING IATA Aviation brings economic, social, and cultural benefits to the world. Connectivity thrives thanks to a framework created by IATA through global standards and coordinated industry policy on critical issues. TRAINING IATA further supports key areas of aviation by training professionals to achieve real results—in safety, in business, and in environmental mitigation. IATA Training courses are designed and delivered by industry experts. They equip students ESTABLISHING A SUCCESSFUL with the practical and relevant skills that develop individual careers, boost company performance, and ensure aviation CAREER IN AVIATION continues to deliver real benefits to the world.
TRAINING CATALOG | MESSAGE FROM THE DIRECTOR OF TRAINING TRAINING CATALOG | MESSAGE FROM THE DIRECTOR OF TRAINING MESSAGE FROM THE DIRECTOR OF TRAINING of training and development initiatives, Business Development, Training Partners MOVING we believe that our firm commitment Management, Operations and Training INNOVATION AND to quality, regardless of the format Center Tasks. This stands as a testimony in which they are brought to the learner, of our ability to unfailingly meet business QUALITY FORWARD is of paramount importance. and client requirements in these areas. We are very proud of this achievement. Courses don’t grow on the proverbial In the aviation industry, training is Nevertheless, we’re determined to keep tree of knowledge. They are the result of crucial to keep up-to-date with global moving forward and improve even more. systematic planning, design, development, standards and regulations, particularly and quality assurance processes. At IATA As such, this year has been marked by those pertaining to safety and security. Training, the carefully appointed subject two additional quality initiatives aimed at I invite you to browse through our catalog matter experts and talented professionals certifying that our curriculum development and explore the breadth of courses that who have made us the world-class learning and revision processes, our training we have developed to empower you and institution we are today, are the guardians material, and our instructors meet the your organization to be even more efficient, of this process. Whether they are delivered highest standards in the training and effective and agile in your daily activities. in the classroom or in-company, at a development industry. We are confident We also recognize that the face of training distance through printed textbooks, that these initiatives will take IATA is changing. Technology continues e-textbooks or online, our training Training to new heights in terms of quality to penetrate the lives of people and products go through the same rigorous so that you, the learner, and ultimately, the organizations worldwide and has changed methodology to ensure they comply with aviation industry as a whole, may benefit our customary ways of working and instructional best practices. further. learning. We are striving to keep ahead And it doesn’t stop here. If you have As you can see, we are taking a solid stand of this tide of change and are developing already taken a course with us—and that for innovation and quality and making innovative training solutions to meet the would include almost 100,000 of you a commitment to continuously improve new demands placed on training decision- and counting—you know how much we to deliver better results. makers today. value your opinion of the instructional We look forward to seeing you virtually Since the introduction of e-learning quality of our courses. Indeed, participant or in class in one of our network training and blended learning into our training feedback, together with that of instructors, centers or even closer to home in your courses, we make them more accessible, is thoroughly analyzed so that it may inform organization! engaging and interactive to facilitate decisions that contribute to the continuous the absorption of knowledge, within improvement of our curriculum. It is through a schedule that suits the individual’s processes such as these that IATA Training needs. In the past year we have also has been consistently able to deliver introduced virtual reality technology into quality training to aviation professionals the classroom. For example, RampVR™ is worldwide and remains, year after year, IATA’s innovative virtual reality (VR) training the leading and most respected training platform, which was developed for ground organization in the industry. operations training, especially where hands-on airside training is not feasible. In 2016, IATA Training was granted ISO Guy Brazeau However, in order to safeguard the value 9001-2015 certification for Leadership, Director of Training 14 15
TRAINING CATALOG | SUBJECT AREAS TRAINING CATALOG | SUBJECT AREAS SUBJECT AREAS Ground Operations Dangerous Goods Regulations A COMPREHENSIVE TRAINING The latest industry regulations and Best practices for today’s complex PORTFOLIO procedures to ensure that your operational environment, preparing you to increase on-time performance dangerous goods shipments comply with industry standards Law and Regulations A global perspective to manage Cargo the cross-border provision of Innovative training solutions for every air services in a safe, secure, aspect of air cargo operations, including and economical manner on-time performance, business management, and strategic planning Air Navigation Services Knowledge for managing a high performance business while providing Safety safe, compliant and cost-effective air Safety is everyone’s priority in our navigation services to airspace users industry. Our courses are available for all sectors, focusing on safety management, Civil Aviation Authorities workplace safety, and best practices Best practices and skills with a focus for civil aviation on ICAO SARPs, for safety, security, risk, airworthiness, airspace policy, law, economic regulation, efficiency, and Travel and Tourism sustainability From entry-level travel agent basics to senior management for agencies or tour operations, each course leads to an IATA Security qualification, recognized internationally Timely information on legislation and by the travel industry strategies for addressing today’s security challenges, with courses ranging from operations to planning to management Fares and Ticketing Beginner to advanced training on using the IATA BSP, global distribution systems, Accounting and other fare calculation procedures Covering customized subjects for airlines, airports, cargo agents, and travel agents Airline Operations and Quality Engaging, interactive training that quickly Aviation Performance transfers the tools you need to ensure and Management consistent operations From strategy planning and implementation, to project and operations management, our courses can help you and your company improve efficiency Airport Planning, Operations Environment and Fuel Airline Business Management and Management Learn how to responsibly address Industry case studies, challenging Best practices and skills for building environmental challenges such as noise, simulation programs and practical training and maintaining safe, efficient, and emissions, and waste management will help you maximize your potential competitive airports as an airline manager 16 17
TRAINING CATALOG | TRAINING EXPERIENCES TRAINING CATALOG | TRAINING EXPERIENCES TRAINING EXPERIENCES COURSE PARTICIPANTS TELL US ABOUT THEIR EXPERIENCES NAME: AKHILESH TILOTIA NAME: CENK ÖZÖZTÜRK EMPLOYER: MINISTRY OF CIVIL AVIATION, EMPLOYER: COLOGNE/BONN AIRPORT GOVERNMENT OF INDIA JOB TITLE: VICE PRESIDENT AVIATION/ JOB TITLE: OFFICER ON SPECIAL DUTY MEMBER OF MANAGEMENT BOARD TO THE MINISTER OF STATE TIME AT THIS POSITION: SINCE 2013 TIME AT THIS POSITION: ONE YEAR COURSE NAME: STRATEGIC AIRPORT COURSE NAME: AVIATION ECONOMICS MANAGEMENT IATA is great in its ability to pool together I enjoyed the training a lot. an eclectic bunch of people from around The instructors are very competent, the world with diverse experiences and and all of them are very experienced. backgrounds. The more diverse the They have a well-founded knowledge of backgrounds, the more interesting the the aviation business, as well discussions and perspectives will be. as experience and knowledge in airport The quality of interaction and the learning projects all over the world. from each other came as a good surprise! I met lots of people in the different courses HOW WILL THE TRAINING HELP YOU? from all over the world, in different functions in the aviation business. The skills learned are conceptual and hence will help me in driving better policy Different experiences around the world decisions. I will now better understand the offer you a new point of view and different opportunities and challenges of the various ways you can handle challenges. ecosystem players. My employer chose IATA for me and I am I can definitely recommend IATA Training thankful for this! This course was chosen classes to anybody who is really interested as I have a background in finance but not in gaining skills and having a better in aviation. This course helped me get understanding of the aviation business. up-to-speed and refine my conceptual understanding of the field. 18 19
TRAINING CATALOG | WAYS TO LEARN TRAINING CATALOG | WAYS TO LEARN AT YOUR COMPANY LEARN AT YOUR “IATA Training OWN PACE programs add An in-company session is the most efficient and cost-effective solution for training a group of five or more. You can choose any existing classroom course for in-company delivery or request great value to a customized solution based on your training needs. the knowledge of all travel professionals AT OUR TRAINING PARTNER LOCATIONS We have a truly international network of training partners, with more than as well as the beginners.” 400 partnering institutions, located in over 90 countries and across all continents. These include leading universities and Vinodini Lakshmanadas some of the industry’s most respected Graduate from Louis Preston School organizations. Different partnership of Travel & Tourism, Sri Lanka programs are available to training entities offering aviation-related courses. Our self-study courses are Find courses in a location near you: ideal for graduates, industry www.iata.org/partner-search newcomers looking to get a start in aviation and young professionals LEARN WITH AN eLearning Printed Textbook seeking vocational qualifications. IN A VIRTUAL CLASSROOM These courses focus on key job INSTRUCTOR eTextbook Virtual roles in airline operations, airport Our new virtual classroom platform Courses offered at our training centers is an ideal training solution for managers operations, cargo operations, Classroom are designed for professionals working who are not able to spend time away from travel and tourism. All materials in all areas of the industry covering a the office. It lets them study remotely with are developed by IATA subject range of relevant topics. Hundreds of full interaction with the instructor and the matter experts, and supported by classes are scheduled at IATA Training AT AN IATA TRAINING CENTER other participants of the course. We bring instructional design experts to ensure Centers and partner locations every the learning to you, making it easier to take you get the most out of your learning The classroom setting is ideal for year. You can choose the courses that advantage of the training we offer and experience. learning practical skills and exchanging will help you get ahead in your career. advance your career. The virtual learning best practices with international peers. Hundreds of classes are scheduled at IATA environment cuts down on travel and See our classroom schedule at: accommodation expenses, while offering SELF-STUDY KITS Training Centers and partner locations www.iata.org/training-calendar a quality training solution through live and every year. IATA self-study courses deliver virtual events. comprehensive instruction to busy aviation and travel industry professionals. Our training solutions are interactive, learner-friendly, and available in a variety QUALITY TRAINING of convenient formats. That is why we hire only the most qualified instructors to deliver our courses at our IATA Training Centers, in-company www.iata.org/distance-learning sessions and Regional Partner locations. We work with more than 200 official IATA Instructors, IATA employees and sought-after consultants from around the world. Our instructors are dedicated professionals and it shows – participants consistently score our instructors over 90% on course evaluations for their knowledge of course content and ability ELEARNING to transfer skills in the classroom. This quick and flexible training method Are you interested in becoming an IATA Instructor? Find out how you can become an Instructor on our website. allows you to learn online using short, interactive modules. Enroll for a course www.iata.org/training-instructors at any time and complete your final examination online when you are ready. 20 21
TRAINING CENTERS IATA is continually expanding its services to help aviation businesses develop and retain talent for the future. We are opening new training centers around the world, and expanding several of our existing training facilities to help training become even more accessible. We have more than 20 IATA Training Centers, located at IATA offices near key international hubs, offering courses covering all portfolios. Each center offers modern classrooms equipped with complimentary Wi-Fi internet access, printers and quiet workspaces. Choose to study at an IATA Training Center and take advantage of a 20% early- bird discount when you register early (conditions apply). www.iata.org/training-centers TRAINING CENTERS With more than 780+ classroom training sessions each year, no matter where and how you choose to train with IATA, our courses are developed by subject matter experts and updated regularly to provide you with the most valid and relevant information. We live by our mission to provide quality training to our customers worldwide, with the aim to help you develop your career. 23
TRAINING CATALOG | TRAINING CENTERS TRAINING CATALOG | TRAINING CENTERS TRAINING CENTER 25 IATA TRAINING CENTERS 20 REGIONAL TRAINING PARTNER REGIONAL CONTACT LOCATIONS (RTP) TRAINING CENTERS INFORMATION Amman, Amsterdam, Beijing, Bogotá, 45 Training Centers Brussels, Buenos Aires, Dakar, Frankfurt, Abu Dhabi, Amman, Athens, Buenos Aires, asia - north and china IATA Training Centers and Regional Geneva, Lagos, Lima, London, Madrid, Colombo, Doha, Frankfurt, Hong Kong, tel: +86.10.8571.9262 Training Partners Miami, Montreal, Panama City, Paris, Istanbul, Jeddah, Johannesburg, Lima, firstname.lastname@example.org Rome, Santiago, São Paulo, Singapore, Mexico City, Moscow, Muharraq, Nairobi, Stockholm, Taipei, Tel Aviv Riga, Santo Domingo asia - pacific and south asia tel: +65.6499.2367 email@example.com middle east and africa tel: +41.22.770.2820 firstname.lastname@example.org europe , russia and cis Stockholm, Sweden tel: +41.22.770.2820 email@example.com Brussels, Belgium north and south america Riga, Latvia tel: +1.305.779.9860 Amsterdam, Netherlands firstname.lastname@example.org London, United Kingdom Geneva, Switzerland Moscow, Russia See our classroom schedule at: Paris, France Frankfurt, Germany www.iata.org/training-calendar. Montreal, Canada Amman, Jordan Rome, Italy Madrid, Spain Beijing, China Athens, Greece Istanbul, Turkey Santo Domingo, Tel Aviv, Israel Dominican Republic Muharraq, Bahrain Hong Kong, China Miami, USA Doha, Qatar Abu Dhabi, UAE Taipei, Taiwan Mexico City, Mexico Jeddah, Saudi Arabia Colombo, Sri Lanka Dakar, Senegal Panama City, Panama Bogotá, Colombia Lagos, Nigeria Nairobi, Kenya Singapore “I’ve never Lima,Peru Lima, Peru seen such a São Paulo, Brazil Johannesburg, well-equipped, knowledgeable South Africa Santiago, Chile Buenos Aires, Argentina instructor before.” AMERICAS EUROPE AFRICA MIDDLE EAST ASIA PACIFIC Argentina | Brazil | Canada | Chile | Belgium | France | Germany | Israel | Italy Nigeria | Senegal Jordan China | Indonesia | Singapore | Taiwan Colombia | Panama | USA The Netherlands | Spain | Sweden | Switzerland | United Kingdom Kenya | South Africa (ATNS) | Bahrain | Egypt | Jordan | Oman | Qatar | Hong Kong | Sri Lanka Argentina | Dominican Republic | South Africa (SAA) Saudi Arabia | UAE Mexico | Peru Germany | Greece | Latvia | Russian Federation | Turkey 24 25
TRAINING CATALOG | TRAINING CENTERS to South Beach style, the city piques EXPLORE THE interest on every street. Miami is also CITIES AND the gateway to an array of attractions. Visitors can enjoy an air boat ride in the SURROUNDINGS Everglades or sample a key lime pie in the Florida Keys. Perhaps most tempting OF OUR IATA of all, just a few hours’ drive from Miami is the wonderful world of Walt Disney. TRAINING The legendary theme parks and aquatic CENTERS attractions in the Orlando area provide a once-in-a-lifetime experience. Combine your learning in the classroom with exploring the cities and regions of our Training Centers GENEVA SINGAPORE and discover what they have to offer. A global hub for diplomacy and banking, Singapore is an island city-state off Geneva is equally adept at easing the Southern Malaysia that packs quite stress of business through its natural a punch for its size. Multicultural, efficient, splendor. Pristine Swiss air, a vibrant and with a can-do attitude, Singapore lakeside city center, and a spectacular has become a driving force in the region, Alpine backdrop combine to make Geneva particularly renowned in the financial an elegant and exciting city. Culture is as sector. The modern dynamism of the prominent as the seamless blend of Marina Bay area effortlessly dovetails with business and nature. Museums and ethnic neighborhoods, a vibrant harborfront theatres sit side-by-side with boutique and colonial-era districts. But Singapore shops, cafés, and restaurants on isn’t all about hustle and bustle. Sentosa is immaculate cobbled streets. Watch one of many retreats from the high-energy MONTRÉAL out for the Jet d’Eau, one of the tallest city, offering the chance to unwind on fountains in the world, or, if you have A unique mix of cultures and styles, beaches, in picturesque quayside bars more time, travel to the Alps for adventure Montréal merges European and North and restaurants, or even at the luxurious BEIJING all year round, from winter snow sports American culture as well as English Auriga Spa at Capella Singapore Hotel, to summer meadow trails. and French heritages. The result set with a private pool and views of the Beijing manages to be everything you is a cosmopolitan and creative city, nearby Southern Islands. One ‘must- expect it to be and yet still retains surprises evident as much in the cuisine as it see’ for tourists is the Merlion, which around every corner. In so many ways is in the architecture. Far from being symbolizes Singapore’s humble beginnings it is ultra-modern, a densely-populated defined by dark winter months, Montréal as a fishing village known as Temasek, cosmopolitan city bursting with life. keeps the heat on all year round with meaning ‘sea town’ in Old Javanese. Sleek high-rises house shopping malls, theatres, museums, and art galleries theatres, bars, and restaurants. But always galore. Added to the mix is a full calendar “ You really present is a deep respect for the past. of events. Music festivals are just one of The Forbidden City—the Imperial Palace many highlights. The Festival International from 1420 to 1912, comprising close offer the best de Jazz de Montréal is perhaps the to 1,000 buildings—remains at the heart headline event but there is something of Beijing. Tiananmen Square extends for everyone, from MUTEK and Île training. beyond the south gate of the Forbidden Soniq to the Orchestre symphonique City and is an important ceremonial center de Montréal’s Classical Spree. to this day. Old Beijing can also be found in the Shichahai area, where you can learn folk arts, and, if you have the time to travel MIAMI Keep it up! ” further afield, the Ming Tombs, and the One of the most famous destinations in awe-inspiring Great Wall. Dennis Mbole the world, Miami lives up to its enviable Cargo Advanced Rating and reputation. Enjoy its rich cultural mix, its Marketing course participant fine dining, its nightlife, and, most of all, its beaches, always magnificent under a tropical sun. From Cuban influences 27
TRAINING PARTNERS NETWORK THE VALUE OF PARTNERS Strategic partnerships with other industry organizations and businesses enable IATA Training to offer global coverage and a full range of resources. IATA has a network of more than 450 training partners globally. Partnerships improve effectiveness and efficiency as well as create stability, cultivate trust, build local confidence, and minimize risk. Partners are chosen for their location and their pool of instructors who have local industry knowledge and expertise. With the right alliances, the overall offer to the student is greatly enriched. This is particularly pertinent given that the countries with the greatest projected air traffic growth are emerging markets. Access to high quality aviation training in these markets is essential, especially in safety. It promotes compliance with ICAO Standards and Recommended Practices (SARPs) and is consistent with ICAO’s No Country Left Behind policy. Technology will play an important role in extracting more value from partnerships. IATA has 125 locations globally where exams are held four times per year. Though until recently these exams have been paper-based, access to technology and greater connectivity will facilitate online exams. Benefits include security and confidentiality with the exam; cost savings in administration; consistency; and a high level of transparency. For the student, online exams provide greater flexibility, standardized grading, and fast results. In 2016, IATA’s training partners recorded student enrolments from 156 countries, reaching 80% of all countries globally. This steadily growing professional network of training partners is a fundamental part of the success not only of IATA Training but also of the industry, which is growing safer by the day even as air traffic increases. Thanks to IATA’s partners, over 100,000 professionals and students are trained each year. By expanding training capacity, partners play an integral part in IATA’s vision to be the leader in developing professionals for tomorrow’s air transport. 2017 • Aircargo Training Center • Kadosh Training Services, Mauritius of Japan, Japan • Louis Preston, Sri Lanka • Alhind Academy, India • Qatar Aeronautical College, Qatar • Airport College, France • Sichuan Southwest College of Civil • DGM, The Netherlands Aviation, People’s Republic of China • Etihad Airways, • Turkish Airlines Aviation United Arab Emirates Academy, Turkey 28 29
TRAINING CATALOG | ACADEMIC PARTNERS TRAINING CATALOG | ACADEMIC PARTNERS “What makes ACADEMIC PARTNERS this efficient & PROGRAMS Harvard Business Publishing, USA (Cambridge) University of Geneva, is mixing • Aviation Leadership Development Program Switzerland (Geneva) Our Academic Partners are internationally renowned universities with programs in collaboration with Harvard Business Publishing • Aviation Strategy Execution Program in collaboration • Advanced Studies in Aviation Management the academic • Diploma of Advanced Studies in Advocacy, designed for the working professional. These programs are a combination of with Harvard Business Publishing • Foundations in Leadership Program in collaboration Communication, and External Relations experience of industry and academic training, available with Harvard Business School Publishing as eLearning, virtual classroom and classroom training. • Harvard ManageMentor Leadership and Management Training Program university style lectures with the experience of IATA experts, McGill School of Continuing on top of the immense Studies, Canada (Montreal) • Project Management: Practice knowledge of and Certification Nanyang Technological University, Singapore (Singapore) other professional • Advanced Management Program in Aviation participants • Executive MBA in Air Transport from all aviation Embry-Riddle Aeronautical University, USA (Miami) fields.” • IATA-Embry-Riddle Aviation Management Certificate Capt. Anwar Bassam Akkad • IATA-Embry Riddle Supply Senior Manager Quality-Operation Chain Management Certificate Abu Dhabi, UAE • IATA-Embry-Riddle US Aviation Law Diploma ENAC, France (Toulouse) • IATA-ENAC Advanced Master in Aircraft Life Management and Maintenance • IATA-ENAC Advanced Master in Airline Operations 30 31
TRAINING CATALOG | TRAINING PARTNERS NETWORK REGIONAL TRAINING PARTNERS AUTHORIZED TRAINING CENTERS ACCREDITED TRAINING SCHOOLS Regional Training Partners (RTP) undergo The Authorized Training Center (ATC) There are more than 160 Accredited a rigorous selection process. Each RTP network comprises 250-plus training Training Schools (ATS) around the world. must display an in-depth knowledge institutes that deliver IATA self-study They are permitted to provide courses that of its region’s training needs and be courses using their own instructors. use IATA-approved training material and able to translate this understanding ATCs have demonstrated the requisite instructors that meet IATA requirements. into high-quality customer service expertise in their subject areas and ATS are able to deliver Dangerous Goods in appropriate facilities. Classroom training an ability to deliver quality training. Regulations (DGR) training. Criteria for with IATA Instructors and official IATA ATCs recruit and train students endorsement to teach DGR are based course materials are offered at more than independently but examinations are on Section 1.5 of the IATA Dangerous 20 independent institutions. organized and supervised by a local IATA Goods Regulations and Dangerous Goods coordinator. Training Standard. If you would like to study at a Regional Training Partner, please visit If you would like to study at an If you would like to study at an our website for more information: ATC, please visit our website ATS or become one, please visit www.iata.org/training-RTP for more information: www.iata.org/ our website for more information: training-ATC www.iata.org/training-ATS Areas of training include: TOP PERFORMING ATCs TOP PERFORMING ATSs • Air Navigation Services • Airline Operations, Management, • Bird Education Society for • BCR Consultoria e Treinamento Ltda Law, Finance Travel & Tourism • Bird Education Society for • Airport Planning, Operations • Erican College Travel & Tourism and Management • AFTRAL • Dangerous Goods Management (China) • Civil Aviation • Air Travel Aviation Academy Ltd. • Entebbe Handling Services Limited • Ground Handling and Operations • Airline Training Center • Excellence Academy • Safety, Quality and others • Career Institute • Global Transport Training Services • Security: Cyber, Cargo, Predictive, • Flymates • GMR Airport Limited Management • Institute of Air Travel Studies • IFMA - Institut de Formation • Instituto de Formacao Turistica aux Métiers de l’Aerien • International Aviation Academy • Instituto De Capacitacion Internac of Sri Lankan Airlines • SAAA Cargo Services Pte Ltd • Mega Airlines Studies • Shanghai Pudong International • National Kaohsiung University Airport Cargo of Hospitality & Tourism • The Japan Air Cargo Institute • Omni Aviation Corporation for Safety (JACIS) • Patriot Aviation College 170+ • ProNordic Education Kommanditbolag • Sanya Aviation and Tourism College Accredited Training • Zabeel International Institute Schools of Management & Technology 300+ Authorized Training Centers (ATC) 32 33
TRAINING CATALOG | PROGRAMS AND COURSES TRAINING CATALOG | PROGRAMS AND COURSES PROGRAMS PRICING IATA courses combine industry-leading expertise with the most up-to-date AND COURSES materials and resources for a valuable learning experience. Even so, to encourage participation in this growing, dynamic industry, courses are priced competitively, with discounted prices for INTRODUCTION IATA Members and Developing Nations. Training is a multi-faceted sector, requiring the intelligent weaving of many MEMBERS different strands. As the association for the global airline industry, IATA is The following organizations and their best placed to combine these strands in a manner that ensures your training employees are eligible for the reduced success. IATA Training is effective and efficient, enabling the rapid transfer member price: of rich, relevant content from subject matter experts to aviation professionals • IATA Member Airlines no matter how the student chooses to access that content. The global reach • IATA Strategic Partners of the courses and the deployment of leading-edge technologies to deliver • NAA Members of ICAO them is aligned with IATA’s vision to be the force for value creation and • IGHC Members innovation in the industry. It ensures aviation knowledge continues to develop • GSSA Members to help the industry deliver its many economic and social benefits through • Accredited Travel and Cargo Agencies ever-safer air connectivity. • ATC and ATS Employees • Airport Operators and Authorities DEVELOPING NATIONS Member organizations headquartered in a developing nation and their employees are eligible for the reduced developing nation price. For the current list of developing nations, please visit our website: www.iata.org/dna-countries NON-MEMBERS The non-member price is applicable to organizations and individuals who are not eligible for Member or Developing Nation prices. LIST OF COURSES: DISCOUNTS To further assist organizations and 36 AIR NAVIGATION SERVICES 74 DANGEROUS GOODS REGULATIONS (DGR) potential students, there is a discount available for those who register far enough 43 AIRLINE BUSINESS MANAGEMENT 78 ENVIRONMENT AND FUEL in advance for scheduled classes at an 48 AIRLINE OPERATIONS AND QUALITY 80 FARES AND TICKETING IATA Training Center. 52 AIRPORT PLANNING, MANAGEMENT 84 FINANCE AND ACCOUNTING • Register three weeks before the course AND OPERATIONS start date to save $100 87 GROUND OPERATIONS • Register three months before 56 AVIATION PERFORMANCE the course start date to receive 91 LAW AND REGULATIONS AND MANAGEMENT a 20% discount 94 SAFETY • Payment must be made by credit card 63 CARGO 98 SECURITY or clearing house 69 CIVIL AVIATION AUTHORITIES 103 TRAVEL AND TOURISM Please visit our website for course prices and more information: www.iata.org/training-pricing 34 35
Air Navigation Air Navigation Service Providers (ANSP) are responsible for providing safe, efficient and cost TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES Services effective air navigation services to airspace users in compliance with state regulations. They also COURSES Airspace Strategy [ASM-STRAT] - with the manage unique high performance businesses. Training with IATA will help you respond to these Eurocontrol Institute of ANS Aeronautical Information demands in a globally focused, harmonized manner. Management (AIM) New Online Code*: TCVT-43 Our courses focus on business management, Online Code*: TCVT-10 as well as air traffic management, AIS, safety, technology and change management to help Be able to actively participate in the various fora dealing with airspace | Length: 5d regulation, strategy, development and harmonization within ECAC. you respond to all of these demands. Benefit from the latest in Aeronautical Information Management (AIM), reviewing SWIM, eTOD, AICM/ AIXM, aerodrome mapping, aeronautical information briefing, e-AIP, AIS/MET datalink. Area Navigation in European Terminal Also available in Spanish Control Areas (TMAs) [NAV-PRNAV-RNAV1] - with the Eurocontrol Institute of ANS Online Code*: TCVT-47 Aeronautical Information Services (AIS) Online Code*: TCVT-01 This e-learning course describes the use of Performance Based Navigation (PBN) in the TMA, specifically RNAV1, termed Precision | Length: 3d RNAV (P-RNAV) in Europe. Examine aircraft functionality, the benefits of RNAV SIDs/STARs, different types of waypoint and how During this foundation course, gain a comprehensive overview turn performance is affected. Learn relevant ATC best practices, of the ICAO Annexes, documentation and activities relating including RTF phraseology, specifically related to RNAV operations. to Aeronautical Information Services (AIS) and an understanding of the Aeronautical Information Management (AIM) concept. Assessor - with Entry Point North Also available in French Online Code*: TCVT-52 Aeronautical Meteorological Observation | Length: 3d (AMO) - with Entry Point North (AIS) Designed for qualified ATM personnel, gain the knowledge Online Code*: TCVT-57 and skills to conduct assessment of colleagues and/or students in the operational environment, to define roles and handle | Length: 5d conflicts in a professional way. Gain the theoretical knowledge and practical skills to make fully standardised, accurate surface meteorological observations, ATC Team Resource Management (TRM) DIPLOMAS observe and note the parameters for METAR and MET report and Safety messages, and encode the observations in a standard coded Air Navigation Services Management Diploma format and transmit them. Online Code*: TCVG-21 Be equipped to manage the challenging environment faced by Air Navigation Service Providers and learn how to run a business enterprise. DIPL- 34 | Length: 5d Aeronautical Meteorological Observation Requirements: 2 Required courses and 2 Elective courses Practical tools to manage your air traffic control team and (AMO) Refresher - with Entry Point North resources for optimal safety. Gain an awareness of common Online Code*: TCVT-58 human factor elements such as error, stress and communication. Air Traffic Services Management Diploma Learn how to be a leader in air traffic services management. DIPL- 17 | Length: 1d Aviation English Language Requirements: 4 Required courses Refresh and update your knowledge and skills relating to analysing Solution - Assessment and describing the existing local weather conditions as local routine report and/or meteorological terminal air report (METAR) Online Code*: TAPH-13 in accordance with ICAO Annex 3 and national legislation. Leads to Diploma eTextbook Classroom Printed Textbook Virtual eLearning Berlitz’ comprehensive assessment service assesses your ICAO *V isit www.iata.org/training-search and enter the 6-character code for more information. Aviation English proficiency level and designs the right training Contact: email@example.com program for you to achieve ICAO level 4 proficiency. 36 37
TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES Aviation English Language Business Transformation for ANS Providers Cost Reduction Strategies for Air Navigation Legal and Financial Issues for Air Navigation Solution - Training Online Code*: TCVG-62 Service Providers (ANSPs) Service Providers Online Code*: TAPH-19 | Length: 5d Online Code*: TCVG-57 Online Code*: TCVG-25 | Length: Varies | Length: 5d | Length: 5d Be prepared for the new developments affecting Air Navigation IATA and Berlitz have developed this comprehensive Aviation Service Providers, and benefit from the business practices of Review the best practices of successful Air Navigation Service Understand the legal and financial issues that affect Air English language training solution to achieve ICAO Level 4 successful Air Navigation Service Providers who are leaders in Providers in each of the major organizational models. Learn how to Navigation Service provision, such as State rights, legal requirements. Choose an intensive classroom program with a transforming Air Traffic Management performance. incorporate procedures for cost reduction and control within your obligations, charging policies, financing, commercialization local instructor or a range of distance learning methods. organization. strategies and new external influences. Civil Military ATM Coordination [GEN-CIV/MIL] Aviation System Block Upgrades (ASBUs) - with the EUROCONTROL Institute of ANS Fatigue Risk Management Systems (FRMS) Management of Air Navigation Services Implementation Online Code*: TCVT-41 for ANS Providers New Online Code*: TCVG-04 Online Code*: TCVG-02 | Length: 4d Online Code*: TCVT-66 | Length: 5d | Length: 5d Improve your understanding of civil-military ATM/CNS requirements | Length: 4d Gain a solid knowledge of current business management and of the need for greater military involvement in national and practices, operating models and technology developments Get the latest updates on the ASBU work coordinated by For Air Traffic Controllers and their managers, understand how international ATM processes. affecting the provision of air navigation services. This interactive ICAO, including the leading examples of NextGen and SESAR. fatigue affects operations and learn how to assess and mitigate With a thorough review of the ICAO Global Air Navigation Plan fatigue risk through the application of a FRMS. This course course provides examples from ANSPs around the world who are (GANP) and ASBU components, you will be able to relate these is designed to help ANSPs comply with prescriptive fatigue transforming global Air Traffic Management performance. concepts to your region and work toward an implementation Civil, Military Co-operation - with Entry Point North management regulations expected to take effect by 2020. Also available in Spanish timeline. Online Code*: TCVT-55 Also available in Spanish | Length: 1-2d Foundations of CNS/ATM Managing ATM and the Environment This course focuses on the topic of civil/military cooperation Online Code*: TCVT-24 Online Code*: TCVG-63 Benchmarking and Best Practices in shared airspace and explains the benefits of sharing the airspace between the military and civil aviation, based on the extensive and | Length: 5d | Length: 3d for Air Navigation Service Providers successful Scandinavian experience. Gain an overview of ICAO CNS/ATM technologies and Find out how the aviation industry is working to reduce its impact Online Code*: TCVG-54 infrastructure to support the transition to a performance-based air on the environment, and in particular, the work of ICAO and the | Length: 5d CNS/ATM Planning Master Class navigation system. major ATM environmental efficiency programs in the Single European Sky (SES), NextGen, ASPIRE and AIRE. Learn how to use benchmarking effectively to deliver service Online Code*: TCVT-26 improvements and achieve better performance results. Explore Key Performance Areas and Key Performance Indicators | Length: 5d Implementing Performance-Based Managing Security in ATM for ANSP operational performance and safety. Navigation (PBN) in ECAC [NAV-PBN] Apply the theory learned in IATA’s Foundations of CNS/ATM [SEC-MS] - with the EUROCONTROL course, to plan, manage and measure performance of Air Traffic - with the EUROCONTROL Institute of ANS Institute of ANS Services compliant with the ICAO Global Air Traffic Management Online Code*: TCVT-35 Building a Future ATM System [GEN-FUT] Operational Concept (GATMOC). Online Code*: TCVT-40 - with the EUROCONTROL Institute of ANS | Length: 4d Also available in Spanish Online Code*: TCVT-39 This course provides an introduction to the PBN concept applicable to the ECAC region. Review the current status of the Gain a basic understanding of ATM security (the regulatory | Length: 5d Collaborative Decision Making (CDM) PBN rule and ATM Functionalities (AF) #1 and #3 of the Pilot framework, security aspects in certain ATM domains) and the Common Project (PCP) both of which have specific requirements EUROCONTROL Security Management Handbook, related This course looks at the future of the European air traffic and ATFM guidance material and the recommended risk assessment on PBN functionality. management system from general aspects (SES, SESAR, Online Code*: TCVT-08 method. SJU, EASA, SESAR deployment manager, European ATM Master plan and Centralised Services) to more specific (Network | Length: 4d Management, CNS, AIM, ATM Architecture). Learn how all members of the Air Traffic Management community can collaboratively share data to improve Air Traffic Flow Management (ATFM) using the Collaborative Decision Making (CDM) process. 38 39
TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES Managing the Implementation of Aviation Operational Airspace Management (ASM-OPS) Performance-Based Navigation (PBN) Remote Tower Operation - with Entry Point North System Block Upgrades (ASBUs) in the - with the EUROCONTROL Institute of ANS Implementation Workshop Online Code*: TCVT-54 African Context Online Code*: TCVT-42 Online Code*: TCVT-25 | Length: 5d Online Code*: TCVG-46 | Length: 3d | Length: 5d The course is designed for operational or student controllers | Length: 2d who have completed their Aerodrome Control Instrument (ADI) Gain an improved understanding of civil-military ATM/CNS This accelerated course guides you from the theory of requirements and of the need for greater military involvement Performance-based Navigation (PBN) to the activities required training and will operate at a remote tower. The aim of the course Be brought up to date on the Aviation System Block Upgrade in national and international ATM processes. to start using PBN procedures. is to provide a theoretical base to enable controllers to understand work coordinated by ICAO in the African region. the unique aspects of working at a remote tower facility, and prepare them for unit training. Network Capacity Planning [ASM-CAP] Performance Based Navigation (PBN) Personal Conflict Handling - with Entry Point North - with the EUROCONTROL Institute of ANS Awareness Package (NAV-PBN-AWR) Online Code*: TCVT-60 Root Cause Analysis for Civil Aviation - with the EUROCONTROL Institute of ANS Online Code*: TCVT-45 | Length: 1-3d Authorities and Air Navigation Service | Length: 4d Online Code*: TCVT-48 Providers This course focuses on bringing about an end to conflict situations quickly, cost-effectively and with as little discomfort as possible. Online Code*: TALP-37 Gain an overview of the regulatory background and explore the Learn how to reach a win/win situation and collaborate to a | Length: 5d various steps of the capacity planning process. Gain in-depth This PBN web-based training (WBT) package has been successful conclusion for all involved. knowledge about NEST, one of the main tools provided by significantly revised to ensure the EUROCONTROL PBN training EUROCONTROL to support network operations planning. Gain the knowledge and skills necessary to facilitate an effective addresses the changes introduced by the updates to the PBN problem analysis. Investigate errors, accidents and incidents Manual (ICAO Doc 9613 Edition 4) and the European Airspace Concept Handbook (Edition 3). Phraseology and Safety Training and comply with your internal quality processes and international for Air Traffic Controllers and Pilots regulations, such as ICAO and EASA using the root cause OJTI Refresher - with Entry Point North analysis tools. Online Code*: TCVT-50 Online Code*: TCVT-11 Performance-Based Navigation (PBN) I | Length: 5d | Length: 2d Online Code*: TCVT-20 Rough Guide to Air Traffic Control Refresher training in ICAO standard phraseology to help maintain - with Entry Point North Refresh and update your knowledge and the techniques learned | Length: 5d your standard of Aviation English is ICAO Level 4 or above. on the On-the-Job Training Instructor (OJTI) course. Renew Online Code*: TCVT-61 the validity of the OJTI rating and be motivated and inspired to Be brought up to date on the PBN concept, GNSS theory, RNAV, continue to work as On-the-Job Training Instructors. RNP and airspace planning and design with this foundation course. | Length: 2d Pilot’s Guide to Air Traffic Control Also available in Spanish - with Entry Point North Receive a complete introduction to Air Traffic Control. This course is designed for people who work within the aviation industry, On-the-job Training Instructor (OJTI) Online Code*: TCVT-62 either in a peripheral/supporting role or in an administrative/ - with Entry Point North Performance-Based Navigation (PBN) II | Length :1d managerial position, but it is also addressed to people working within complementary industries that have contact with the Online Code*: TCVT-49 Online Code*: TCVT-21 Designed for pilots as a hands-on introduction to air traffic ATC environment. | Length: 5d control and air traffic controllers (ATCOs) role, this course gives | Length: 5d participants the opportunity to gain practical experience of This course provides qualified Air Traffic Control (ATC) and working as an operational controller. Safety, Legal and Regulatory issues Aerodrome Flight Information Service (AFIS) Officers or others PBN Implementation for ANSPs. Take your first steps in of Unmanned Aircraft Systems with the basic knowledge of teaching, and practical methods, implementing instrument procedures based on PBN navigation specifications and project managing the related airspace changes. (UAS/drones) New principles and tools to manage the interaction with trainees during Refresher Training - with Entry Point North On-the-Job Training. This course concentrates on basic Terminal Manoeuvring Area Online Code*: TCVl-06 (TMA) airspace design. Online Code*: TCVT-56 | Length: 5d | Length: Customized Learn the latest on the legal, regulatory and safety implications efresher training for Air Traffic Controllers to review, reinforce R of Unmanned Aircraft Systems (UAS/ drones) on civil aviation and upgrade your existing knowledge and skills. and how UAS are being integrated into the Air Traffic Management system. 40 41
TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES Airline Maximize your potential as an airline manager and improve your management skills with the help Business of industry case studies, challenging simulation programs and hands-on, practical training. Synthetic Training Device Instructor Train the Trainer - with Entry Point North We provide basic to advanced level aviation business - with Entry Point North Online Code*: TCVT-51 Online Code*: TCVT-59 | Length: 5d Management knowledge in the areas of marketing channels, sales management, advertising, research, consumer | Length: 5d behavior and communications. Our courses Gain the necessary skills and knowledge to deliver effective and diplomas address current industry challenges The course addresses qualified Air Traffic Control, AFIS Officers classroom training. Participants will become more confident in and will equip you with the knowledge and tools delivering presentations to an audience. Designed for instructors, and others, interacting with students in a simulator environment, you need to overcome them. who wish to become competent and licensed Synthetic Training training specialists or other staff delivering classroom-based Device Instructors (STDIs). lessons/presentations in a training environment. System Wide Information Management Train the Trainer for CNS, AIS and MET (SWIM) New Online Code*: TCVT-32 Online Code*: TCVT-71 | Length: 5d | Length: 2d Improve your instructional skills to conduct effective CNS, AIS and MET training through these demonstrations and practical Benefit from the latest on SWIM by reviewing the standards, activities. This course goes beyond traditional instructional infrastructure, governance and implementation that enable concepts, showing you training techniques specific to this the management and exchange of ATM-related information. specialized subject matter and audience. Threat and Error Management (TEM) in ATM New Online Code*: TCVT-85 | Length: 5d Learn how to prevent incidents and accidents by using a documented and structured approach to safety management in Air Traffic Management. You will be taught how to apply the DIPLOMAS concepts of Team Resource Management (TRM) and specifically Airline Business Development Diploma Threat and Error Management (TEM). The IATA Diploma in Airline Business Development provides the platform to effectively develop the skills and behaviors required to Also available in Spanish achieve key commercial objectives. This diploma comprises two required courses in airline marketing and sales strategies that provide you with key fundamental information, and two elective courses in topics such as strategic partnerships, distribution strategies and e-Commerce or negotiation skills, to further your proficiency to implement airline business development strategies. DIPL-15 Requirements: 2 Required courses and 2 Elective courses Airline Management Diploma Master airline management and emerge with the skills to anticipate, respond, and adapt to the demands and challenges of a changing industry. DIPL-38 Requirements: 2 Required courses and 2 Elective courses Leads to Diploma eTextbook Classroom Printed Textbook Virtual eLearning * Visit www.iata.org/training-search and enter the 6-character code for more information. Contact: firstname.lastname@example.org 42 43
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