Chart a new course Catalog - AATO Association of African Aviation Training ...

Page created by Clifton Fuller
Chart a new course Catalog - AATO Association of African Aviation Training ...

a new
Chart a new course Catalog - AATO Association of African Aviation Training ...
Aviation passenger
 numbers are set
to double by 2035!
    Imagine the career
opportunities this offers you!
Chart a new course Catalog - AATO Association of African Aviation Training ...
Message from the Director General 6   Training Center Locations 22   Pricing and Discounts 35
The Aviation Industry 8               Explore the Cities 26          Air Navigation Services 36
                                                                     Airline Business Management 43
                                                                     Airline Operations and Quality 48
IATA TRAINING                                                        Airport Planning, Management
IATA Training 10                                                     and Operations 52
Message from                                                         Aviation Performance and Management 56
the Director of Training 14                                          Cargo 63
Subject Areas 16                                                     Civil Aviation Authorities 69
IATA Training Experiences 18                                         Dangerous Goods Regulations (DGR) 74     CONTACTS 108
Ways to Learn 20                                                     Environment and Fuel 78
                                                                     Fares and Ticketing 80
                                                                     Finance and Accounting 84
                                      TRAINING PARTNERS              Ground Operations 87
                                                                     Law and Regulations 91
                                      NETWORK                        Safety 94
                                      Training Partners Network 28
                                                                     Security 98
                                      Academic Partners 30
                                                                     Travel and Tourism 103
4                                                                                                                            5
Chart a new course Catalog - AATO Association of African Aviation Training ...

It is my pleasure to welcome you to this      We have a great track record. More than
new edition of our Training catalog.          one million current and future aviation
Aviation is the business of freedom.          professionals have advanced their careers
This year it will connect the global          by participating in IATA Training.
community by transporting 4 billion
                                              Our syllabus is developed around IATA’s
passengers and over 50 million tons
                                              comprehensive areas of expertise and
of cargo. Our customers rely on airlines
                                              commitment to promoting global standards
to provide safe, reliable and affordable
                                              to address real workplace challenges.
air transport. And the $2.7 trillion in GDP
generated by air transport is critical to     We continue to develop courses using
the global economy.                           advanced technology, in formats and
                                              schedules that can fit into even the busiest
All this is made possible by a dedicated
                                              work commitments.
workforce of 9.9 million aviation
professionals. Aviation is a dynamic          IATA is your training partner, developing
and growing industry. So it is important      aviation professionals for today and
that today’s aviation professionals and       tomorrow.
tomorrow’s industry leaders have the
training needed to keep pace with the
latest advances in global standards,
best practices, regulations and technology.
These are the focal points for IATA’s
training offering which supports the
industry in delivering ever more efficient,   Alexandre de Juniac
safer and sustainable connectivity.           Director General and CEO

6                                                                                                                                              7
Chart a new course Catalog - AATO Association of African Aviation Training ...
                                                                                                As for making air transport affordable, ticket prices have more than halved since the
                                                                                                1970s in real terms. They fell about 10% in 2016 alone. Even with this, huge efficiency
                                                                                                gains continue to make the airline business viable and customers benefit from a safer,
                                                                                                cheaper and better-connected air transport system. Airlines are expected to make

                                                                                                a $31.4 billion profit on $743 billion in revenues in 2017. That will reward investors with
                                                                                                above-cost-of-capital returns of 8.8%. Yet again, though, improvements can be made.
                                                                                                To ensure these incredible achievements are not just maintained but surpassed in future
                                                                                                generations, recruitment and training must keep up with demand. Accommodating
                                                                                                7.2 billion passengers by 2034 won’t be easy. Aside from pilots and engineers, aviation
A THRIVING INDUSTRY THAT                                                                        needs ground crew, safety auditors, security specialists, financial experts, marketing
CONNECTS THE WORLD                                                                              professionals, and many, many more.
                                                                                                That’s where IATA Training comes in. Industry-leading expertise and modern delivery
The numbers don’t lie. More than 4 billion people will travel by air in 2017 to visit friends   methods make IATA and its network of partners the ideal choice for starting or enhancing
and family, explore new cultures, and negotiate business deals. The demand for air travel       your career in aviation.
is such that some 63 million jobs are supported by the industry globally.                       In 2016, almost 100,000 professionals and students studied over 350 finely-tuned
A safe, sustainable, and affordable aviation industry makes it all possible.                    courses. IATA’s unique insight as the industry’s most comprehensive training provider
                                                                                                ensures each student and each course benefits from high quality, innovative training
Safety is always the paramount concern. More than 100,000 flights take to the                   solutions that generate value for the industry and lock in the global standards that have
skies every day, carrying some 11 million people and 150,000 tons of cargo.                     made aviation such a success story.
In 2016, there were more than 40 million flight sectors and only 10 fatal accidents.
It is an extraordinary achievement that makes flying the safest form of long-distance           Aviation is globalization at its very best. It helps people to live better lives.
travel by far. However, the goal will always be zero accidents.                                 It is the business of freedom.

Meanwhile, sustainability took an enormous step forward in 2016 with a landmark
agreement by governments. The Carbon Offsetting and Reduction Scheme
for International Aviation (CORSIA) is crucial to ensuring the industry meets                   IATA is committed to cooperating with its partners to train the aviation
its environmental commitments. No other industry has gone as far as aviation                    professionals of tomorrow. Delivering the skillset required for sustainable industry
to tackle climate change. Targets for carbon-neutral growth from 2020 and cutting               growth is a daunting challenge. But it is one that IATA and its partners are proud
net emissions by half in 2050 compared with a 2005 baseline were self-imposed.                  to accept.
But, again, there is always more to be done.
Chart a new course Catalog - AATO Association of African Aviation Training ...
TRAINING CATALOG | THE AVIATION INDUSTRY                                                                                                                                                     TRAINING CATALOG | THE AVIATION INDUSTRY

                                                                                      9%              (on average)                                                                             “ The IATA
                                            12%           of airline
                                                                                                                                                                                               Aircraft Weight
                                                                                                                                                                                               and Balance
                                            of European   revenue                                                                                                                              course in
Airlines are                                              is generated
                                            air traffic                                                                                                                                        Frankfurt has
forecast to earn
$736 billion                                demands could by cargo                                                                                                                             been one of the
in 2017, a 4.1%                             go unserved                                                                                                                                        most formative
net profit                                  in 2035                                                                                                                                            experiences in
                                            The problem is congestion. New            By 2030, 36 million                                                                                      my life.”
                                            airports and runways are not being
Does your airline achieve this return       built quickly enough. The only solution   new aviation-related                                                                                                          Maurizio Carrara
on investment? It equates to $7.54                                                                                                                                                                                Ground Operations
                                            is to maximize existing capacity.
per passenger. Train to understand          Airport Slots and Coordination might
                                                                                      jobs will be created

where airlines spend their money            be the course for you. Or try Airport     Meeting the demand for skilled
and where they might improve revenue        Terminal Planning and Design. Serving     professionals will be no easy task.
streams. This might make all the            that 12% might depend on you.             Companies can only achieve growth
difference to your employer in a fiercely                                             with a well-trained talent pool.
competitive market. Try Airline Financial
Management or one of the many other
                                                                                      That’s the objective of IATA’s training
                                                                                      activities. IATA is your training partner
                                                                                                                                  is the                                                          Aviation passenger
                                                                                                                                                                                                  numbers are set
courses dealing with costs and revenues.                                              to help you meet the challenges
                                                                                      of today and realize the potential          worldwide                                                       to double by 2035

                                                                                      of tomorrow.
                                                                                                                                  economic impact
      There are                                                                                                                   of aviation
      2.3 billion
                                                                                                                                                    In 2015, more
                                                                                                                                                    than 3.5 billion                                   2017
active social                                                                         The average                                                   people flew
media users                                 1 million                                 return fare fell
                                                                                                                                                    safely on 37.6
                                            professionals                             $44 in 2016                                                   million flights
If you’re one of them, then you know        and graduates                             alone, even as                              new aircraft      Flying is the safest mode of
                                                                                                                                                    transportation by far. IATA is making
how important social media channels are.
                                            have trained                              airlines opened                             will be required,
                                                                                                                                                    it even safer as a leading driving
Not just for connecting with people but                                                                                                             force in the industry. No stone
for sales, marketing, customer service,
and much more. Airline Social Media         with IATA                                 up 700 new                                  valued at $5.9    is left unturned. IATA safety training
                                                                                                                                                    ranges from basic airside safety

                                                                                      routes                                      trillion by 2035
Strategy weaves the importance of an
                                            since 1999
                                                                                                                                                    to managing accident investigations
online presence into airline business.                                                                                                              and preventions.

10                                                                                                                                                                                                                                11
Chart a new course Catalog - AATO Association of African Aviation Training ...

                            Aviation brings economic, social, and cultural benefits to
                            the world. Connectivity thrives thanks to a framework created
                            by IATA through global standards and coordinated industry policy
                            on critical issues.

TRAINING                    IATA further supports key areas of aviation by training
                            professionals to achieve real results—in safety, in business,
                            and in environmental mitigation. IATA Training courses are
                            designed and delivered by industry experts. They equip students
ESTABLISHING A SUCCESSFUL   with the practical and relevant skills that develop individual
                            careers, boost company performance, and ensure aviation
CAREER IN AVIATION          continues to deliver real benefits to the world.
Chart a new course Catalog - AATO Association of African Aviation Training ...
TRAINING CATALOG | MESSAGE FROM THE DIRECTOR OF TRAINING                                                                                         TRAINING CATALOG | MESSAGE FROM THE DIRECTOR OF TRAINING

                                                  of training and development initiatives,       Business Development, Training Partners
MOVING                                            we believe that our firm commitment            Management, Operations and Training
INNOVATION AND                                    to quality, regardless of the format           Center Tasks. This stands as a testimony
                                                  in which they are brought to the learner,      of our ability to unfailingly meet business
QUALITY FORWARD                                   is of paramount importance.                    and client requirements in these areas.
                                                                                                 We are very proud of this achievement.
                                                  Courses don’t grow on the proverbial
In the aviation industry, training is                                                            Nevertheless, we’re determined to keep
                                                  tree of knowledge. They are the result of
crucial to keep up-to-date with global                                                           moving forward and improve even more.
                                                  systematic planning, design, development,
standards and regulations, particularly
                                                  and quality assurance processes. At IATA       As such, this year has been marked by
those pertaining to safety and security.
                                                  Training, the carefully appointed subject      two additional quality initiatives aimed at
I invite you to browse through our catalog
                                                  matter experts and talented professionals      certifying that our curriculum development
and explore the breadth of courses that
                                                  who have made us the world-class learning      and revision processes, our training
we have developed to empower you and
                                                  institution we are today, are the guardians    material, and our instructors meet the
your organization to be even more efficient,
                                                  of this process. Whether they are delivered    highest standards in the training and
effective and agile in your daily activities.
                                                  in the classroom or in-company, at a           development industry. We are confident
We also recognize that the face of training       distance through printed textbooks,            that these initiatives will take IATA
is changing. Technology continues                 e-textbooks or online, our training            Training to new heights in terms of quality
to penetrate the lives of people and              products go through the same rigorous          so that you, the learner, and ultimately, the
organizations worldwide and has changed           methodology to ensure they comply with         aviation industry as a whole, may benefit
our customary ways of working and                 instructional best practices.                  further.
learning. We are striving to keep ahead
                                                  And it doesn’t stop here. If you have          As you can see, we are taking a solid stand
of this tide of change and are developing
                                                  already taken a course with us—and that        for innovation and quality and making
innovative training solutions to meet the
                                                  would include almost 100,000 of you            a commitment to continuously improve
new demands placed on training decision-
                                                  and counting—you know how much we              to deliver better results.
makers today.
                                                  value your opinion of the instructional
                                                                                                 We look forward to seeing you virtually
Since the introduction of e-learning              quality of our courses. Indeed, participant
                                                                                                 or in class in one of our network training
and blended learning into our training            feedback, together with that of instructors,
                                                                                                 centers or even closer to home in your
courses, we make them more accessible,            is thoroughly analyzed so that it may inform
engaging and interactive to facilitate            decisions that contribute to the continuous
the absorption of knowledge, within               improvement of our curriculum. It is through
a schedule that suits the individual’s            processes such as these that IATA Training
needs. In the past year we have also              has been consistently able to deliver
introduced virtual reality technology into        quality training to aviation professionals
the classroom. For example, RampVR™ is            worldwide and remains, year after year,
IATA’s innovative virtual reality (VR) training   the leading and most respected training
platform, which was developed for ground          organization in the industry.
operations training, especially where
hands-on airside training is not feasible.        In 2016, IATA Training was granted ISO         Guy Brazeau
However, in order to safeguard the value          9001-2015 certification for Leadership,        Director of Training

14                                                                                                                                                                                                    15
Chart a new course Catalog - AATO Association of African Aviation Training ...
TRAINING CATALOG | SUBJECT AREAS                                                                                                                                                                                            TRAINING CATALOG | SUBJECT AREAS

                                                                                                                                   Ground Operations                                                                  Dangerous Goods Regulations
A COMPREHENSIVE TRAINING                                                                                                                                                                                              The latest industry regulations and
                                                                                                                                   Best practices for today’s complex
PORTFOLIO                                                                                                                                                                                                             procedures to ensure that your
                                                                                                                                   operational environment, preparing
                                                                                                                                   you to increase on-time performance                                                dangerous goods shipments comply
                                                                                                                                                                                                                      with industry standards

Law and Regulations
A global perspective to manage
the cross-border provision of
                                                                                                                                                                                                                      Innovative training solutions for every
air services in a safe, secure,
                                                                                                                                                                                                                      aspect of air cargo operations, including
and economical manner
                                                                                                                                                                                                                      on-time performance, business
                                                                                                                                                                                                                      management, and strategic planning
Air Navigation Services
Knowledge for managing a high
performance business while providing                                                                                                                                                                                  Safety
safe, compliant and cost-effective air                                                                                                                                                                                Safety is everyone’s priority in our
navigation services to airspace users                                                                                                                                                                                 industry. Our courses are available for all
                                                                                                                                                                                                                      sectors, focusing on safety management,
Civil Aviation Authorities                                                                                                                                                                                            workplace safety, and best practices
Best practices and skills with a focus                                                                                                                                                                                for civil aviation
on ICAO SARPs, for safety, security,
risk, airworthiness, airspace policy, law,
economic regulation, efficiency, and                                                                                                                                                                                  Travel and Tourism
sustainability                                                                                                                                                                                                        From entry-level travel agent basics to
                                                                                                                                                                                                                      senior management for agencies or tour
                                                                                                                                                                                                                      operations, each course leads to an IATA
                                   Security                                                                                                                                                                           qualification, recognized internationally
       Timely information on legislation and                                                                                                                                                                          by the travel industry
  strategies for addressing today’s security
      challenges, with courses ranging from
     operations to planning to management                                                                                                                                                                             Fares and Ticketing
                                                                                                                                                                                                                      Beginner to advanced training on using
                                                                                                                                                                                                                      the IATA BSP, global distribution systems,
                                                                                                                                                                                                                      and other fare calculation procedures
 Covering customized subjects for airlines,
  airports, cargo agents, and travel agents

         Airline Operations and Quality
  Engaging, interactive training that quickly                                                                                                                                                                         Aviation Performance
    transfers the tools you need to ensure                                                                                                                                                                            and Management
                      consistent operations                                                                                                                                                                           From strategy planning and
                                                                                                                                                                                                                      implementation, to project and operations
                                                                                                                                                                                                                      management, our courses can help you
                                                                                                                                                                                                                      and your company improve efficiency

                                                Airport Planning, Operations             Environment and Fuel                                                            Airline Business Management
                                                and Management                           Learn how to responsibly address                                                Industry case studies, challenging
                                                Best practices and skills for building   environmental challenges such as noise,                                         simulation programs and practical training
                                                and maintaining safe, efficient, and     emissions, and waste management                                                 will help you maximize your potential
                                                competitive airports                                                                                                     as an airline manager
16                                                                                                                                                                                                                                                                17
Chart a new course Catalog - AATO Association of African Aviation Training ...


                                          NAME: AKHILESH TILOTIA                            NAME: CENK ÖZÖZTÜRK
                                          EMPLOYER: MINISTRY OF CIVIL AVIATION,             EMPLOYER: COLOGNE/BONN AIRPORT
                                          GOVERNMENT OF INDIA                               JOB TITLE: VICE PRESIDENT AVIATION/
                                          JOB TITLE: OFFICER ON SPECIAL DUTY                MEMBER OF MANAGEMENT BOARD
                                          TO THE MINISTER OF STATE                          TIME AT THIS POSITION: SINCE 2013
                                          TIME AT THIS POSITION: ONE YEAR                   COURSE NAME: STRATEGIC AIRPORT
                                          COURSE NAME: AVIATION ECONOMICS                   MANAGEMENT

                                          IATA is great in its ability to pool together     I enjoyed the training a lot.
                                          an eclectic bunch of people from around           The instructors are very competent,
                                          the world with diverse experiences and            and all of them are very experienced.
                                          backgrounds. The more diverse the                 They have a well-founded knowledge of
                                          backgrounds, the more interesting the             the aviation business, as well
                                          discussions and perspectives will be.             as experience and knowledge in airport
                                          The quality of interaction and the learning       projects all over the world.
                                          from each other came as a good surprise!
                                                                                            I met lots of people in the different courses
                                          HOW WILL THE TRAINING HELP YOU?                   from all over the world, in different
                                                                                            functions in the aviation business.
                                          The skills learned are conceptual and
                                          hence will help me in driving better policy
                                                                                            Different experiences around the world
                                          decisions. I will now better understand the
                                                                                            offer you a new point of view and different
                                          opportunities and challenges of the various
                                                                                            ways you can handle challenges.
                                          ecosystem players.
                                          My employer chose IATA for me and I am            I can definitely recommend IATA Training
                                          thankful for this! This course was chosen         classes to anybody who is really interested
                                          as I have a background in finance but not         in gaining skills and having a better
                                          in aviation. This course helped me get            understanding of the aviation business.
                                          up-to-speed and refine my conceptual
                                          understanding of the field.

18                                                                                                                                    19
TRAINING CATALOG | WAYS TO LEARN                                                                                                                                                                 TRAINING CATALOG | WAYS TO LEARN

                                                                                              AT YOUR COMPANY                                 LEARN AT YOUR                                  “IATA Training
                                                                                                                                              OWN PACE
                                                                                                                                                                                             programs add
                                                                                              An in-company session is the most
                                                                                              efficient and cost-effective solution
                                                                                              for training a group of five or more.
                                                                                              You can choose any existing classroom
                                                                                              course for in-company delivery or request
                                                                                                                                                                                             great value to
                                                                                              a customized solution based on your
                                                                                              training needs.
                                                                                                                                                                                             the knowledge
                                                                                                                                                                                             of all travel
                                                                                              AT OUR TRAINING PARTNER
                                                                                              We have a truly international network
                                                                                              of training partners, with more than                                                           as well as the
                                                                                              400 partnering institutions, located in over
                                                                                              90 countries and across all continents.
                                                                                              These include leading universities and
                                                                                                                                                                                                          Vinodini Lakshmanadas
                                                                                              some of the industry’s most respected
                                                                                                                                                                                              Graduate from Louis Preston School
                                                                                              organizations. Different partnership
                                                                                                                                                                                                    of Travel & Tourism, Sri Lanka
                                                                                              programs are available to training
                                                                                              entities offering aviation-related courses.     Our self-study courses are
                                                                                              Find courses in a location near you:            ideal for graduates, industry
                                                                                                         newcomers looking to get a start
                                                                                                                                              in aviation and young professionals
LEARN WITH AN                                     eLearning             Printed Textbook
                                                                                                                                              seeking vocational qualifications.
                                                                                              IN A VIRTUAL CLASSROOM                          These courses focus on key job
INSTRUCTOR                                        eTextbook             Virtual
                                                                                                                                              roles in airline operations, airport
                                                                                              Our new virtual classroom platform
Courses offered at our training centers                                                       is an ideal training solution for managers      operations, cargo operations,
are designed for professionals working                                                        who are not able to spend time away from        travel and tourism. All materials
in all areas of the industry covering a                                                       the office. It lets them study remotely with    are developed by IATA subject
range of relevant topics. Hundreds of                                                         full interaction with the instructor and the    matter experts, and supported by
classes are scheduled at IATA Training       AT AN IATA TRAINING CENTER                       other participants of the course. We bring      instructional design experts to ensure
Centers and partner locations every                                                           the learning to you, making it easier to take   you get the most out of your learning
                                             The classroom setting is ideal for
year. You can choose the courses that                                                         advantage of the training we offer and          experience.
                                             learning practical skills and exchanging
will help you get ahead in your career.                                                       advance your career. The virtual learning
                                             best practices with international peers.
                                             Hundreds of classes are scheduled at IATA        environment cuts down on travel and
See our classroom schedule at:                                                                accommodation expenses, while offering          SELF-STUDY KITS
                                             Training Centers and partner locations                                                                a quality training solution through live and
                                             every year.                                                                                      IATA self-study courses deliver
                                                                                              virtual events.                                 comprehensive instruction to busy
                                                                                                                                              aviation and travel industry professionals.
                                                                                                                                              Our training solutions are interactive,
                                                                                                                                              learner-friendly, and available in a variety
                                                                                                                                              of convenient formats.
      That is why we hire only the most qualified instructors to deliver our courses at our IATA Training Centers, in-company       
      sessions and Regional Partner locations. We work with more than 200 official IATA Instructors, IATA employees and
      sought-after consultants from around the world. Our instructors are dedicated professionals and it shows – participants
      consistently score our instructors over 90% on course evaluations for their knowledge of course content and ability                     ELEARNING
      to transfer skills in the classroom.
                                                                                                                                              This quick and flexible training method
      Are you interested in becoming an IATA Instructor? Find out how you can become an Instructor on our website.                            allows you to learn online using short,
                                                                                                                                              interactive modules. Enroll for a course
                                                                                                   at any time and complete your final
                                                                                                                                              examination online when you are ready.
20                                                                                                                                                                                                                             21
                                                                      IATA is continually expanding
                                                                      its services to help aviation
                                                                      businesses develop and retain
                                                                      talent for the future.

                                                                      We are opening new training centers
                                                                      around the world, and expanding several
                                                                      of our existing training facilities to help
                                                                      training become even more accessible.
                                                                      We have more than 20 IATA Training
                                                                      Centers, located at IATA offices near
                                                                      key international hubs, offering courses
                                                                      covering all portfolios. Each center
                                                                      offers modern classrooms equipped
                                                                      with complimentary Wi-Fi internet
                                                                      access, printers and quiet workspaces.
                                                                      Choose to study at an IATA Training Center
                                                                      and take advantage of a 20% early-
                                                                      bird discount when you register early
                                                                      (conditions apply).


With more than 780+ classroom training sessions each year,
no matter where and how you choose to train with IATA, our courses
are developed by subject matter experts and updated regularly
to provide you with the most valid and relevant information.
We live by our mission to provide quality training to our customers
worldwide, with the aim to help you develop your career.

TRAINING CATALOG | TRAINING CENTERS                                                                                                                                                                                                    TRAINING CATALOG | TRAINING CENTERS

                                                                                                                                               25 IATA TRAINING CENTERS                    20 REGIONAL TRAINING PARTNER              REGIONAL CONTACT
LOCATIONS                                                                                                                                                                                  (RTP) TRAINING CENTERS                    INFORMATION
                                                                                                                                               Amman, Amsterdam, Beijing, Bogotá,
45 Training Centers                                                                                                                            Brussels, Buenos Aires, Dakar, Frankfurt,   Abu Dhabi, Amman, Athens, Buenos Aires,   asia   - north and china
IATA Training Centers and Regional                                                                                                             Geneva, Lagos, Lima, London, Madrid,        Colombo, Doha, Frankfurt, Hong Kong,      tel: +86.10.8571.9262
Training Partners                                                                                                                              Miami, Montreal, Panama City, Paris,        Istanbul, Jeddah, Johannesburg, Lima,
                                                                                                                                               Rome, Santiago, São Paulo, Singapore,       Mexico City, Moscow, Muharraq, Nairobi,
                                                                                                                                               Stockholm, Taipei, Tel Aviv                 Riga, Santo Domingo
                                                                                                                                                                                                                                     asia   - pacific and south asia
                                                                                                                                                                                                                                     tel: +65.6499.2367
                                                                                                                                                                                                                                     middle east and africa
                                                                                                                                                                                                                                     tel: +41.22.770.2820
                                                                                                                                                                                                                                     europe , russia and cis
                                                                                                                 Stockholm, Sweden                                                                                                   tel: +41.22.770.2820

                                                                                                         Brussels, Belgium                                                                                                           north and south america
                                                                                                                     Riga, Latvia                                                                                                    tel: +1.305.779.9860
                                                                             Amsterdam, Netherlands                                                                                                                        
                                                                          London, United Kingdom          Geneva, Switzerland Moscow, Russia                                                                                         See our classroom schedule at:
                                                                                         Paris, France Frankfurt, Germany                                                                                                  
                                                          Montreal, Canada                                                Amman, Jordan
                                                                                                           Rome, Italy
                                                                                   Madrid, Spain                                                                     Beijing, China
                                                                                                 Athens, Greece      Istanbul, Turkey
                                       Santo Domingo,                                                                    Tel Aviv, Israel
                                    Dominican Republic                                                          Muharraq, Bahrain
                                                                                                                                                                    Hong Kong, China
                                                    Miami, USA                                                        Doha, Qatar
                                                                                                                   Abu Dhabi, UAE                                      Taipei, Taiwan
                                            Mexico City, Mexico                                       Jeddah, Saudi Arabia                     Colombo, Sri Lanka
                                                                           Dakar, Senegal
                                Panama City, Panama
                                    Bogotá, Colombia                                                  Lagos, Nigeria
                                                                                                                             Nairobi, Kenya                Singapore                                                                 “I’ve never
                                           Lima,  Peru                                                                                                                                                                               seen such a
                                                                            São Paulo, Brazil
                                                                                                                        South Africa
                                           Santiago, Chile        Buenos Aires, Argentina


AMERICAS                                       EUROPE                                           AFRICA                                         MIDDLE EAST                                 ASIA PACIFIC

 Argentina | Brazil | Canada | Chile |          Belgium | France | Germany | Israel | Italy      Nigeria | Senegal                              Jordan                                      China | Indonesia | Singapore | Taiwan
 Colombia | Panama | USA                        The Netherlands | Spain | Sweden |
                                                Switzerland | United Kingdom                    Kenya | South Africa (ATNS) |                  Bahrain | Egypt | Jordan | Oman | Qatar |   Hong Kong | Sri Lanka
Argentina | Dominican Republic |                                                                South Africa (SAA)                             Saudi Arabia | UAE
Mexico | Peru                                  Germany | Greece | Latvia | Russian
                                               Federation | Turkey
24                                                                                                                                                                                                                                                                     25

                                                                                                  to South Beach style, the city piques
EXPLORE THE                                                                                       interest on every street. Miami is also
CITIES AND                                                                                        the gateway to an array of attractions.
                                                                                                  Visitors can enjoy an air boat ride in the
SURROUNDINGS                                                                                      Everglades or sample a key lime pie in
                                                                                                  the Florida Keys. Perhaps most tempting
OF OUR IATA                                                                                       of all, just a few hours’ drive from Miami
                                                                                                  is the wonderful world of Walt Disney.
TRAINING                                                                                          The legendary theme parks and aquatic
CENTERS                                                                                           attractions in the Orlando area provide a
                                                                                                  once-in-a-lifetime experience.
Combine your learning in the
classroom with exploring the cities
and regions of our Training Centers               GENEVA                                                                                        SINGAPORE
and discover what they have to offer.
                                                  A global hub for diplomacy and banking,                                                       Singapore is an island city-state off
                                                  Geneva is equally adept at easing the                                                         Southern Malaysia that packs quite
                                                  stress of business through its natural                                                        a punch for its size. Multicultural, efficient,
                                                  splendor. Pristine Swiss air, a vibrant                                                       and with a can-do attitude, Singapore
                                                  lakeside city center, and a spectacular                                                       has become a driving force in the region,
                                                  Alpine backdrop combine to make Geneva                                                        particularly renowned in the financial
                                                  an elegant and exciting city. Culture is as                                                   sector. The modern dynamism of the
                                                  prominent as the seamless blend of                                                            Marina Bay area effortlessly dovetails with
                                                  business and nature. Museums and                                                              ethnic neighborhoods, a vibrant harborfront
                                                  theatres sit side-by-side with boutique                                                       and colonial-era districts. But Singapore
                                                  shops, cafés, and restaurants on                                                              isn’t all about hustle and bustle. Sentosa is
                                                  immaculate cobbled streets. Watch                                                             one of many retreats from the high-energy
                                                  out for the Jet d’Eau, one of the tallest                                                     city, offering the chance to unwind on
                                                  fountains in the world, or, if you have         A unique mix of cultures and styles,          beaches, in picturesque quayside bars
                                                  more time, travel to the Alps for adventure     Montréal merges European and North            and restaurants, or even at the luxurious
BEIJING                                           all year round, from winter snow sports         American culture as well as English           Auriga Spa at Capella Singapore Hotel,
                                                  to summer meadow trails.                        and French heritages. The result              set with a private pool and views of the
Beijing manages to be everything you
                                                                                                  is a cosmopolitan and creative city,          nearby Southern Islands. One ‘must-
expect it to be and yet still retains surprises
                                                                                                  evident as much in the cuisine as it          see’ for tourists is the Merlion, which
around every corner. In so many ways
                                                                                                  is in the architecture. Far from being        symbolizes Singapore’s humble beginnings
it is ultra-modern, a densely-populated
                                                                                                  defined by dark winter months, Montréal       as a fishing village known as Temasek,
cosmopolitan city bursting with life.
                                                                                                  keeps the heat on all year round with         meaning ‘sea town’ in Old Javanese.
Sleek high-rises house shopping malls,
                                                                                                  theatres, museums, and art galleries
theatres, bars, and restaurants. But always
                                                                                                  galore. Added to the mix is a full calendar
                                                                                                                                                “ You really
present is a deep respect for the past.
                                                                                                  of events. Music festivals are just one of
The Forbidden City—the Imperial Palace
                                                                                                  many highlights. The Festival International
from 1420 to 1912, comprising close
                                                                                                                                                offer the best
                                                                                                  de Jazz de Montréal is perhaps the
to 1,000 buildings—remains at the heart
                                                                                                  headline event but there is something
of Beijing. Tiananmen Square extends
                                                                                                  for everyone, from MUTEK and Île
beyond the south gate of the Forbidden
                                                                                                  Soniq to the Orchestre symphonique
City and is an important ceremonial center
                                                                                                  de Montréal’s Classical Spree.
to this day. Old Beijing can also be found
in the Shichahai area, where you can learn
folk arts, and, if you have the time to travel    MIAMI                                                                                         Keep it up! ”
further afield, the Ming Tombs, and the           One of the most famous destinations in
awe-inspiring Great Wall.                                                                                                                                                 Dennis Mbole
                                                  the world, Miami lives up to its enviable
                                                                                                                                                            Cargo Advanced Rating and
                                                  reputation. Enjoy its rich cultural mix, its
                                                                                                                                                            Marketing course participant
                                                  fine dining, its nightlife, and, most of all,
                                                  its beaches, always magnificent under
                                                  a tropical sun. From Cuban influences
Strategic partnerships with other industry organizations and businesses enable
IATA Training to offer global coverage and a full range of resources.
IATA has a network of more than 450 training partners globally. Partnerships improve
effectiveness and efficiency as well as create stability, cultivate trust, build local
confidence, and minimize risk. Partners are chosen for their location and their pool
of instructors who have local industry knowledge and expertise.
With the right alliances, the overall offer to the student is greatly enriched. This is particularly
pertinent given that the countries with the greatest projected air traffic growth are
emerging markets. Access to high quality aviation training in these markets is essential,
especially in safety. It promotes compliance with ICAO Standards and Recommended
Practices (SARPs) and is consistent with ICAO’s No Country Left Behind policy.
Technology will play an important role in extracting more value from partnerships. IATA has
125 locations globally where exams are held four times per year. Though until recently
these exams have been paper-based, access to technology and greater connectivity will
facilitate online exams. Benefits include security and confidentiality with the exam; cost
savings in administration; consistency; and a high level of transparency. For the student,
online exams provide greater flexibility, standardized grading, and fast results.
In 2016, IATA’s training partners recorded student enrolments from 156 countries,
reaching 80% of all countries globally. This steadily growing professional network of
training partners is a fundamental part of the success not only of IATA Training but also
of the industry, which is growing safer by the day even as air traffic increases.
Thanks to IATA’s partners, over 100,000 professionals and students are trained each year.
By expanding training capacity, partners play an integral part in IATA’s vision to be the
leader in developing professionals for tomorrow’s air transport.


• Aircargo Training Center                          • Kadosh Training Services, Mauritius
  of Japan, Japan
                                                    • Louis Preston, Sri Lanka
• Alhind Academy, India
                                                    • Qatar Aeronautical College, Qatar
• Airport College, France
                                                    • Sichuan Southwest College of Civil
• DGM, The Netherlands                                Aviation, People’s Republic of China
• Etihad Airways,                                   • Turkish Airlines Aviation
  United Arab Emirates                                Academy, Turkey

28                                                                                                     29
TRAINING CATALOG | ACADEMIC PARTNERS                                                                                                                                          TRAINING CATALOG | ACADEMIC PARTNERS

                                                                                                                                                                              “What makes
                                                                                                                                                                              this efficient
& PROGRAMS                                  Harvard Business Publishing, USA (Cambridge)
                                                                                                     University of Geneva,                                                    is mixing
                                            • Aviation Leadership Development Program                Switzerland (Geneva)
Our Academic Partners are internationally
renowned universities with programs
                                              in collaboration with Harvard Business Publishing
                                            • Aviation Strategy Execution Program in collaboration
                                                                                                     • Advanced Studies in Aviation Management                                the academic
                                                                                                     • Diploma of Advanced Studies in Advocacy,
designed for the working professional.
These programs are a combination of
                                              with Harvard Business Publishing
                                            • Foundations in Leadership Program in collaboration
                                                                                                       Communication, and External Relations                                  experience of
industry and academic training, available     with Harvard Business School Publishing
as eLearning, virtual classroom and
classroom training.
                                            • Harvard ManageMentor Leadership and Management
                                              Training Program
                                                                                                                                                                              university style
                                                                                                                                                                              lectures with
                                                                                                                                                                              the experience
                                                                                                                                                                              of IATA experts,
       McGill School of Continuing
                                                                                                                                                                              on top of the
       Studies, Canada (Montreal)
       • Project Management: Practice

                                                                                                                                                                              knowledge of
         and Certification

                                                                                                                                          Nanyang Technological University,
                                                                                                                                          Singapore (Singapore)
                                                                                                                                                                              other professional
                                                                                                                                          • Advanced Management Program
                                                                                                                                            in Aviation
                                                                                                                                          • Executive MBA in Air Transport
                                                                                                                                                                              from all aviation
        Embry-Riddle Aeronautical
        University, USA (Miami)                                                                                                                                               fields.”
        • IATA-Embry-Riddle Aviation
          Management Certificate                                                                                                                                                        Capt. Anwar Bassam Akkad
        • IATA-Embry Riddle Supply                                                                                                                                                Senior Manager Quality-Operation
          Chain Management Certificate                                                                                                                                                             Abu Dhabi, UAE
        • IATA-Embry-Riddle US Aviation
          Law Diploma

                                                ENAC, France (Toulouse)
                                                • IATA-ENAC Advanced Master
                                                  in Aircraft Life Management
                                                  and Maintenance
                                                • IATA-ENAC Advanced Master
                                                  in Airline Operations

30                                                                                                                                                                                                             31

     Regional Training Partners (RTP) undergo        The Authorized Training Center (ATC)       There are more than 160 Accredited
     a rigorous selection process. Each RTP          network comprises 250-plus training        Training Schools (ATS) around the world.
     must display an in-depth knowledge              institutes that deliver IATA self-study    They are permitted to provide courses that
     of its region’s training needs and be           courses using their own instructors.       use IATA-approved training material and
     able to translate this understanding            ATCs have demonstrated the requisite       instructors that meet IATA requirements.
     into high-quality customer service              expertise in their subject areas and       ATS are able to deliver Dangerous Goods
     in appropriate facilities. Classroom training   an ability to deliver quality training.    Regulations (DGR) training. Criteria for
     with IATA Instructors and official IATA         ATCs recruit and train students            endorsement to teach DGR are based
     course materials are offered at more than       independently but examinations are         on Section 1.5 of the IATA Dangerous
     20 independent institutions.                    organized and supervised by a local IATA   Goods Regulations and Dangerous Goods
                                                     coordinator.                               Training Standard.
     If you would like to study at a
     Regional Training Partner, please visit         If you would like to study at an           If you would like to study at an
     our website for more information:               ATC, please visit our website              ATS or become one, please visit                       for more information:        our website for more information:
     Areas of training include:
                                                     TOP PERFORMING ATCs                        TOP PERFORMING ATSs
     • Air Navigation Services
     • Airline Operations, Management,               • Bird Education Society for               • BCR Consultoria e Treinamento Ltda
       Law, Finance                                    Travel & Tourism                         • Bird Education Society for
     • Airport Planning, Operations                  • Erican College                             Travel & Tourism
       and Management                                • AFTRAL                                   • Dangerous Goods Management (China)
     • Civil Aviation                                • Air Travel Aviation Academy Ltd.         • Entebbe Handling Services Limited
     • Ground Handling and Operations                • Airline Training Center                  • Excellence Academy
     • Safety, Quality and others                    • Career Institute                         • Global Transport Training Services
     • Security: Cyber, Cargo, Predictive,           • Flymates                                 • GMR Airport Limited
       Management                                    • Institute of Air Travel Studies          • IFMA - Institut de Formation
                                                     • Instituto de Formacao Turistica            aux Métiers de l’Aerien
                                                     • International Aviation Academy           • Instituto De Capacitacion Internac
                                                       of Sri Lankan Airlines                   • SAAA Cargo Services Pte Ltd
                                                     • Mega Airlines Studies                    • Shanghai Pudong International
                                                     • National Kaohsiung University              Airport Cargo
                                                       of Hospitality & Tourism                 • The Japan Air Cargo Institute
                                                     • Omni Aviation Corporation                  for Safety (JACIS)
                                                     • Patriot Aviation College

                     170+                            • ProNordic Education Kommanditbolag
                                                     • Sanya Aviation and Tourism College
                Accredited Training                  • Zabeel International Institute
                     Schools                           of Management & Technology

                Authorized Training
                  Centers (ATC)

32                                                                                                                                     33
TRAINING CATALOG | PROGRAMS AND COURSES                                                                TRAINING CATALOG | PROGRAMS AND COURSES

PROGRAMS                                                                                                   PRICING
                                                                                                           IATA courses combine industry-leading
                                                                                                           expertise with the most up-to-date

                                                                                                           materials and resources for a valuable
                                                                                                           learning experience. Even so, to
                                                                                                           encourage participation in this growing,
                                                                                                           dynamic industry, courses are priced
                                                                                                           competitively, with discounted prices for
INTRODUCTION                                                                                               IATA Members and Developing Nations.

Training is a multi-faceted sector, requiring the intelligent weaving of many                              MEMBERS
different strands. As the association for the global airline industry, IATA is                             The following organizations and their
best placed to combine these strands in a manner that ensures your training                                employees are eligible for the reduced
success. IATA Training is effective and efficient, enabling the rapid transfer                             member price:
of rich, relevant content from subject matter experts to aviation professionals                            • IATA Member Airlines
no matter how the student chooses to access that content. The global reach                                 • IATA Strategic Partners
of the courses and the deployment of leading-edge technologies to deliver                                  • NAA Members of ICAO
them is aligned with IATA’s vision to be the force for value creation and                                  • IGHC Members
innovation in the industry. It ensures aviation knowledge continues to develop                             • GSSA Members
to help the industry deliver its many economic and social benefits through                                 • Accredited Travel and Cargo Agencies
ever-safer air connectivity.                                                                               • ATC and ATS Employees
                                                                                                           • Airport Operators and Authorities
                                                                                                           DEVELOPING NATIONS
                                                                                                           Member organizations headquartered
                                                                                                           in a developing nation and their
                                                                                                           employees are eligible for the reduced
                                                                                                           developing nation price. For the current
                                                                                                           list of developing nations, please visit
                                                                                                           our website:
                                                                                                           The non-member price is applicable to
                                                                                                           organizations and individuals who are
                                                                                                           not eligible for Member or Developing
                                                                                                           Nation prices.

LIST OF COURSES:                                                                                           DISCOUNTS
                                                                                                           To further assist organizations and
36   AIR NAVIGATION SERVICES                                  74   DANGEROUS GOODS REGULATIONS (DGR)       potential students, there is a discount
                                                                                                           available for those who register far enough
43   AIRLINE BUSINESS MANAGEMENT                              78   ENVIRONMENT AND FUEL                    in advance for scheduled classes at an
48   AIRLINE OPERATIONS AND QUALITY                           80   FARES AND TICKETING                     IATA Training Center.

52   AIRPORT PLANNING, MANAGEMENT                             84   FINANCE AND ACCOUNTING                  • Register three weeks before the course
     AND OPERATIONS                                                                                          start date to save $100
                                                              87   GROUND OPERATIONS                       • Register three months before
56   AVIATION PERFORMANCE                                                                                     the course start date to receive
                                                              91   LAW AND REGULATIONS
     AND MANAGEMENT                                                                                          a 20% discount
                                                              94   SAFETY                                  • Payment must be made by credit card
63   CARGO
                                                              98   SECURITY                                  or clearing house
                                                              103 TRAVEL AND TOURISM                       Please visit our website for course
                                                                                                           prices and more information:
34                                                                                                                                                    35
Air Navigation                                                                              Air Navigation Service Providers (ANSP) are
                                                                                            responsible for providing safe, efficient and cost
                                                                                                                                                                                                                                 TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES

                                                                                            effective air navigation services to airspace users
                                                                                            in compliance with state regulations. They also          COURSES                                                              Airspace Strategy [ASM-STRAT] - with the
                                                                                            manage unique high performance businesses.
                                                                                            Training with IATA will help you respond to these                                                                             Eurocontrol Institute of ANS
                                                                                                                                                     Aeronautical Information
                                                                                            demands in a globally focused, harmonized manner.        Management (AIM)        New
                                                                                                                                                                                                                          Online Code*: TCVT-43
                                                                                            Our courses focus on business management,
                                                                                                                                                     Online Code*: TCVT-10
                                                                                            as well as air traffic management, AIS, safety,
                                                                                            technology and change management to help                                                                                      Be able to actively participate in the various fora dealing with airspace
                                                                                                                                                           |   Length: 5d
                                                                                                                                                                                                                          regulation, strategy, development and harmonization within ECAC.
                                                                                            you respond to all of these demands.
                                                                                                                                                     Benefit from the latest in Aeronautical Information Management
                                                                                                                                                     (AIM), reviewing SWIM, eTOD, AICM/ AIXM, aerodrome mapping,
                                                                                                                                                     aeronautical information briefing, e-AIP, AIS/MET datalink.          Area Navigation in European Terminal
                                                                                                                                                     Also available in Spanish
                                                                                                                                                                                                                          Control Areas (TMAs) [NAV-PRNAV-RNAV1] -
                                                                                                                                                                                                                          with the Eurocontrol Institute of ANS
                                                                                                                                                                                                                          Online Code*: TCVT-47
                                                                                                                                                     Aeronautical Information
                                                                                                                                                     Services (AIS)
                                                                                                                                                     Online Code*: TCVT-01                                                This e-learning course describes the use of Performance Based
                                                                                                                                                                                                                          Navigation (PBN) in the TMA, specifically RNAV1, termed Precision
                                                                                                                                                           |   Length: 3d                                                 RNAV (P-RNAV) in Europe. Examine aircraft functionality, the
                                                                                                                                                                                                                          benefits of RNAV SIDs/STARs, different types of waypoint and how
                                                                                                                                                     During this foundation course, gain a comprehensive overview         turn performance is affected. Learn relevant ATC best practices,
                                                                                                                                                     of the ICAO Annexes, documentation and activities relating           including RTF phraseology, specifically related to RNAV operations.
                                                                                                                                                     to Aeronautical Information Services (AIS) and an understanding
                                                                                                                                                     of the Aeronautical Information Management (AIM) concept.
                                                                                                                                                                                                                          Assessor - with Entry Point North
                                                                                                                                                     Also available in French
                                                                                                                                                                                                                          Online Code*: TCVT-52

                                                                                                                                                     Aeronautical Meteorological Observation                                     |   Length: 3d

                                                                                                                                                     (AMO) - with Entry Point North (AIS)                                 Designed for qualified ATM personnel, gain the knowledge
                                                                                                                                                     Online Code*: TCVT-57                                                and skills to conduct assessment of colleagues and/or students
                                                                                                                                                                                                                          in the operational environment, to define roles and handle
                                                                                                                                                           |   Length: 5d                                                 conflicts in a professional way.

                                                                                                                                                     Gain the theoretical knowledge and practical skills to make fully
                                                                                                                                                     standardised, accurate surface meteorological observations,          ATC Team Resource Management (TRM)
DIPLOMAS                                                                                                                                             observe and note the parameters for METAR and MET report             and Safety
                                                                                                                                                     messages, and encode the observations in a standard coded
Air Navigation Services Management Diploma                                                                                                           format and transmit them.                                            Online Code*: TCVG-21
Be equipped to manage the challenging environment faced by Air Navigation Service Providers and learn how to run a business
enterprise. DIPL- 34                                                                                                                                                                                                             |   Length: 5d
                                                                                                                                                     Aeronautical Meteorological Observation
Requirements: 2 Required courses and 2 Elective courses                                                                                                                                                                   Practical tools to manage your air traffic control team and
                                                                                                                                                     (AMO) Refresher - with Entry Point North                             resources for optimal safety. Gain an awareness of common
                                                                                                                                                     Online Code*: TCVT-58                                                human factor elements such as error, stress and communication.
Air Traffic Services Management Diploma
Learn how to be a leader in air traffic services management. DIPL- 17                                                                                      |   Length: 1d
                                                                                                                                                                                                                          Aviation English Language
Requirements: 4 Required courses                                                                                                                     Refresh and update your knowledge and skills relating to analysing   Solution - Assessment
                                                                                                                                                     and describing the existing local weather conditions as local
                                                                                                                                                     routine report and/or meteorological terminal air report (METAR)     Online Code*: TAPH-13
                                                                                                                                                     in accordance with ICAO Annex 3 and national legislation.
      Leads to Diploma                eTextbook                    Classroom                     Printed Textbook      Virtual           eLearning

                                                                                                                                                                                                                          Berlitz’ comprehensive assessment service assesses your ICAO
  isit and enter the 6-character code for more information.                                                                                                                                 Aviation English proficiency level and designs the right training
                                                                                                                                                                                                                          program for you to achieve ICAO level 4 proficiency.
36                                                                                                                                                                                                                                                                                          37
TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES                                                                                                                                                                   TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES

Aviation English Language                                         Business Transformation for ANS Providers                              Cost Reduction Strategies for Air Navigation                          Legal and Financial Issues for Air Navigation
Solution - Training                                               Online Code*: TCVG-62                                                  Service Providers (ANSPs)                                             Service Providers
Online Code*: TAPH-19                                                   |    Length: 5d
                                                                                                                                         Online Code*: TCVG-57                                                 Online Code*: TCVG-25

      |   Length: Varies                                                                                                                       |   Length: 5d                                                         |   Length: 5d
                                                                  Be prepared for the new developments affecting Air Navigation
IATA and Berlitz have developed this comprehensive Aviation       Service Providers, and benefit from the business practices of          Review the best practices of successful Air Navigation Service        Understand the legal and financial issues that affect Air
English language training solution to achieve ICAO Level 4        successful Air Navigation Service Providers who are leaders in         Providers in each of the major organizational models. Learn how to    Navigation Service provision, such as State rights, legal
requirements. Choose an intensive classroom program with a        transforming Air Traffic Management performance.                       incorporate procedures for cost reduction and control within your     obligations, charging policies, financing, commercialization
local instructor or a range of distance learning methods.                                                                                organization.                                                         strategies and new external influences.

                                                                  Civil Military ATM Coordination [GEN-CIV/MIL]
Aviation System Block Upgrades (ASBUs)                            - with the EUROCONTROL Institute of ANS                                Fatigue Risk Management Systems (FRMS)                                Management of Air Navigation Services
Implementation                                                    Online Code*: TCVT-41                                                  for ANS Providers New                                                 Online Code*: TCVG-04
Online Code*: TCVG-02                                                   |    Length: 4d                                                  Online Code*: TCVT-66                                                        |   Length: 5d
      |   Length: 5d
                                                                  Improve your understanding of civil-military ATM/CNS requirements            |   Length: 4d
                                                                                                                                                                                                               Gain a solid knowledge of current business management
                                                                  and of the need for greater military involvement in national and                                                                             practices, operating models and technology developments
Get the latest updates on the ASBU work coordinated by                                                                                   For Air Traffic Controllers and their managers, understand how
                                                                  international ATM processes.                                                                                                                 affecting the provision of air navigation services. This interactive
ICAO, including the leading examples of NextGen and SESAR.                                                                               fatigue affects operations and learn how to assess and mitigate
With a thorough review of the ICAO Global Air Navigation Plan                                                                            fatigue risk through the application of a FRMS. This course           course provides examples from ANSPs around the world who are
(GANP) and ASBU components, you will be able to relate these                                                                             is designed to help ANSPs comply with prescriptive fatigue            transforming global Air Traffic Management performance.
concepts to your region and work toward an implementation
                                                                  Civil, Military Co-operation - with Entry Point North                  management regulations expected to take effect by 2020.               Also available in Spanish
timeline.                                                         Online Code*: TCVT-55
Also available in Spanish                                               |    Length: 1-2d
                                                                                                                                         Foundations of CNS/ATM                                                Managing ATM and the Environment
                                                                  This course focuses on the topic of civil/military cooperation         Online Code*: TCVT-24                                                 Online Code*: TCVG-63
Benchmarking and Best Practices                                   in shared airspace and explains the benefits of sharing the airspace
                                                                  between the military and civil aviation, based on the extensive and          |   Length: 5d                                                         |   Length: 3d
for Air Navigation Service Providers                              successful Scandinavian experience.
                                                                                                                                         Gain an overview of ICAO CNS/ATM technologies and                     Find out how the aviation industry is working to reduce its impact
Online Code*: TCVG-54
                                                                                                                                         infrastructure to support the transition to a performance-based air   on the environment, and in particular, the work of ICAO and the
      |   Length: 5d
                                                                  CNS/ATM Planning Master Class                                          navigation system.                                                    major ATM environmental efficiency programs in the Single
                                                                                                                                                                                                               European Sky (SES), NextGen, ASPIRE and AIRE.
Learn how to use benchmarking effectively to deliver service      Online Code*: TCVT-26
improvements and achieve better performance results.
Explore Key Performance Areas and Key Performance Indicators             |   Length: 5d                                                  Implementing Performance-Based
                                                                                                                                                                                                               Managing Security in ATM
for ANSP operational performance and safety.                                                                                             Navigation (PBN) in ECAC [NAV-PBN]
                                                                  Apply the theory learned in IATA’s Foundations of CNS/ATM                                                                                    [SEC-MS] - with the EUROCONTROL
                                                                  course, to plan, manage and measure performance of Air Traffic
                                                                                                                                         - with the EUROCONTROL Institute of ANS
                                                                                                                                                                                                               Institute of ANS
                                                                  Services compliant with the ICAO Global Air Traffic Management         Online Code*: TCVT-35
Building a Future ATM System [GEN-FUT]                            Operational Concept (GATMOC).                                                                                                                Online Code*: TCVT-40
- with the EUROCONTROL Institute of ANS                                                                                                        |   Length: 4d
                                                                  Also available in Spanish
Online Code*: TCVT-39                                                                                                                    This course provides an introduction to the PBN concept
                                                                                                                                         applicable to the ECAC region. Review the current status of the       Gain a basic understanding of ATM security (the regulatory
      |   Length: 5d
                                                                  Collaborative Decision Making (CDM)                                    PBN rule and ATM Functionalities (AF) #1 and #3 of the Pilot          framework, security aspects in certain ATM domains) and the
                                                                                                                                         Common Project (PCP) both of which have specific requirements         EUROCONTROL Security Management Handbook, related
This course looks at the future of the European air traffic       and ATFM                                                                                                                                     guidance material and the recommended risk assessment
                                                                                                                                         on PBN functionality.
management system from general aspects (SES, SESAR,               Online Code*: TCVT-08                                                                                                                        method.
SJU, EASA, SESAR deployment manager, European ATM
Master plan and Centralised Services) to more specific (Network          |   Length: 4d
Management, CNS, AIM, ATM Architecture).
                                                                  Learn how all members of the Air Traffic Management community
                                                                  can collaboratively share data to improve Air Traffic Flow
                                                                  Management (ATFM) using the Collaborative Decision Making
                                                                  (CDM) process.
38                                                                                                                                                                                                                                                                               39
TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES                                                                                                                                                                     TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES

Managing the Implementation of Aviation                               Operational Airspace Management (ASM-OPS)                           Performance-Based Navigation (PBN)                                     Remote Tower Operation - with Entry Point North
System Block Upgrades (ASBUs) in the                                  - with the EUROCONTROL Institute of ANS                             Implementation Workshop                                                Online Code*: TCVT-54
African Context                                                       Online Code*: TCVT-42                                               Online Code*: TCVT-25                                                         |   Length: 5d
Online Code*: TCVG-46                                                       |   Length: 3d                                                       |   Length: 5d
                                                                                                                                                                                                                 The course is designed for operational or student controllers
      |   Length: 2d
                                                                                                                                                                                                                 who have completed their Aerodrome Control Instrument (ADI)
                                                                      Gain an improved understanding of civil-military ATM/CNS            This accelerated course guides you from the theory of
                                                                      requirements and of the need for greater military involvement       Performance-based Navigation (PBN) to the activities required          training and will operate at a remote tower. The aim of the course
Be brought up to date on the Aviation System Block Upgrade
                                                                      in national and international ATM processes.                        to start using PBN procedures.                                         is to provide a theoretical base to enable controllers to understand
work coordinated by ICAO in the African region.
                                                                                                                                                                                                                 the unique aspects of working at a remote tower facility,
                                                                                                                                                                                                                 and prepare them for unit training.

Network Capacity Planning [ASM-CAP]                                   Performance Based Navigation (PBN)                                  Personal Conflict Handling - with Entry Point North
- with the EUROCONTROL Institute of ANS                               Awareness Package (NAV-PBN-AWR)                                     Online Code*: TCVT-60                                                  Root Cause Analysis for Civil Aviation
                                                                      - with the EUROCONTROL Institute of ANS
Online Code*: TCVT-45                                                                                                                            |   Length: 1-3d                                                Authorities and Air Navigation Service
      |   Length: 4d
                                                                      Online Code*: TCVT-48                                                                                                                      Providers
                                                                                                                                          This course focuses on bringing about an end to conflict situations
                                                                                                                                          quickly, cost-effectively and with as little discomfort as possible.   Online Code*: TALP-37
Gain an overview of the regulatory background and explore the
                                                                                                                                          Learn how to reach a win/win situation and collaborate to a                   |   Length: 5d
various steps of the capacity planning process. Gain in-depth         This PBN web-based training (WBT) package has been                  successful conclusion for all involved.
knowledge about NEST, one of the main tools provided by               significantly revised to ensure the EUROCONTROL PBN training
EUROCONTROL to support network operations planning.                                                                                                                                                              Gain the knowledge and skills necessary to facilitate an effective
                                                                      addresses the changes introduced by the updates to the PBN
                                                                                                                                                                                                                 problem analysis. Investigate errors, accidents and incidents
                                                                      Manual (ICAO Doc 9613 Edition 4) and the European Airspace
                                                                      Concept Handbook (Edition 3).
                                                                                                                                          Phraseology and Safety Training                                        and comply with your internal quality processes and international
                                                                                                                                          for Air Traffic Controllers and Pilots                                 regulations, such as ICAO and EASA using the root cause
OJTI Refresher - with Entry Point North                                                                                                                                                                          analysis tools.
Online Code*: TCVT-50                                                                                                                     Online Code*: TCVT-11
                                                                      Performance-Based Navigation (PBN) I
                                                                                                                                                 |   Length: 5d
      |   Length: 2d
                                                                      Online Code*: TCVT-20                                                                                                                      Rough Guide to Air Traffic Control
                                                                                                                                          Refresher training in ICAO standard phraseology to help maintain       - with Entry Point North
Refresh and update your knowledge and the techniques learned                |   Length: 5d                                                your standard of Aviation English is ICAO Level 4 or above.
on the On-the-Job Training Instructor (OJTI) course. Renew                                                                                                                                                       Online Code*: TCVT-61
the validity of the OJTI rating and be motivated and inspired to      Be brought up to date on the PBN concept, GNSS theory, RNAV,
continue to work as On-the-Job Training Instructors.                  RNP and airspace planning and design with this foundation course.                                                                                 |   Length: 2d
                                                                                                                                          Pilot’s Guide to Air Traffic Control
                                                                      Also available in Spanish                                           - with Entry Point North                                               Receive a complete introduction to Air Traffic Control. This course
                                                                                                                                                                                                                 is designed for people who work within the aviation industry,
On-the-job Training Instructor (OJTI)                                                                                                     Online Code*: TCVT-62                                                  either in a peripheral/supporting role or in an administrative/
- with Entry Point North                                              Performance-Based Navigation (PBN) II                                      |   Length :1d
                                                                                                                                                                                                                 managerial position, but it is also addressed to people working
                                                                                                                                                                                                                 within complementary industries that have contact with the
Online Code*: TCVT-49                                                 Online Code*: TCVT-21
                                                                                                                                          Designed for pilots as a hands-on introduction to air traffic          ATC environment.
      |   Length: 5d                                                                                                                      control and air traffic controllers (ATCOs) role, this course gives
                                                                            |   Length: 5d
                                                                                                                                          participants the opportunity to gain practical experience of
This course provides qualified Air Traffic Control (ATC) and                                                                              working as an operational controller.
                                                                                                                                                                                                                 Safety, Legal and Regulatory issues
Aerodrome Flight Information Service (AFIS) Officers or others        PBN Implementation for ANSPs. Take your first steps in                                                                                     of Unmanned Aircraft Systems
with the basic knowledge of teaching, and practical methods,          implementing instrument procedures based on PBN navigation
                                                                      specifications and project managing the related airspace changes.
                                                                                                                                                                                                                 (UAS/drones) New
principles and tools to manage the interaction with trainees during                                                                       Refresher Training - with Entry Point North
On-the-Job Training.                                                  This course concentrates on basic Terminal Manoeuvring Area                                                                                Online Code*: TCVl-06
                                                                      (TMA) airspace design.                                              Online Code*: TCVT-56
                                                                                                                                                                                                                        |   Length: 5d
                                                                                                                                                 |   Length: Customized
                                                                                                                                                                                                                 Learn the latest on the legal, regulatory and safety implications
                                                                                                                                          ​ efresher training for Air Traffic Controllers to review, reinforce
                                                                                                                                          R                                                                      of Unmanned Aircraft Systems (UAS/ drones) on civil aviation
                                                                                                                                          and upgrade your existing knowledge and skills.                        and how UAS are being integrated into the Air Traffic
                                                                                                                                                                                                                 Management system.

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                                                                                                                                         Airline                                                                                      Maximize your potential as an airline manager
                                                                                                                                                                                                                                      and improve your management skills with the help

                                                                                                                                                                                                                                      of industry case studies, challenging simulation
                                                                                                                                                                                                                                      programs and hands-on, practical training.
Synthetic Training Device Instructor                                Train the Trainer - with Entry Point North                                                                                                                        We provide basic to advanced level aviation business
- with Entry Point North
Online Code*: TCVT-51
                                                                    Online Code*: TCVT-59

                                                                           |   Length: 5d
                                                                                                                                         Management                                                                                   knowledge in the areas of marketing channels,
                                                                                                                                                                                                                                      sales management, advertising, research, consumer
       |   Length: 5d
                                                                                                                                                                                                                                      behavior and communications. Our courses
                                                                    Gain the necessary skills and knowledge to deliver effective                                                                                                      and diplomas address current industry challenges
The course addresses qualified Air Traffic Control, AFIS Officers   classroom training. Participants will become more confident in                                                                                                    and will equip you with the knowledge and tools
                                                                    delivering presentations to an audience. Designed for instructors,
and others, interacting with students in a simulator environment,                                                                                                                                                                     you need to overcome them.
who wish to become competent and licensed Synthetic Training        training specialists or other staff delivering classroom-based
Device Instructors (STDIs).                                         lessons/presentations in a training environment.

System Wide Information Management                                  Train the Trainer for CNS, AIS and MET
(SWIM) New                                                          Online Code*: TCVT-32
Online Code*: TCVT-71                                                      |   Length: 5d

       |   Length: 2d
                                                                    Improve your instructional skills to conduct effective CNS, AIS
                                                                    and MET training through these demonstrations and practical
Benefit from the latest on SWIM by reviewing the standards,
                                                                    activities. This course goes beyond traditional instructional
infrastructure, governance and implementation that enable
                                                                    concepts, showing you training techniques specific to this
the management and exchange of ATM-related information.
                                                                    specialized subject matter and audience.

Threat and Error Management
(TEM) in ATM New
Online Code*: TCVT-85

       |   Length: 5d

Learn how to prevent incidents and accidents by using
a documented and structured approach to safety management
in Air Traffic Management. You will be taught how to apply the                                                                           DIPLOMAS
concepts of Team Resource Management (TRM) and specifically
                                                                                                                                         Airline Business Development Diploma
Threat and Error Management (TEM).
                                                                                                                                         The IATA Diploma in Airline Business Development provides the platform to effectively develop the skills and behaviors required to
Also available in Spanish                                                                                                                achieve key commercial objectives. This diploma comprises two required courses in airline marketing and sales strategies that provide
                                                                                                                                         you with key fundamental information, and two elective courses in topics such as strategic partnerships, distribution strategies and
                                                                                                                                         e-Commerce or negotiation skills, to further your proficiency to implement airline business development strategies. DIPL-15
                                                                                                                                         Requirements: 2 Required courses and 2 Elective courses

                                                                                                                                         Airline Management Diploma
                                                                                                                                         Master airline management and emerge with the skills to anticipate, respond, and adapt to the demands and challenges of a changing
                                                                                                                                         industry. DIPL-38
                                                                                                                                         Requirements: 2 Required courses and 2 Elective courses

                                                                                                                                               Leads to Diploma                eTextbook                     Classroom                     Printed Textbook      Virtual           eLearning

                                                                                                                                         * Visit and enter the 6-character code for more information.

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