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Catalog Chart a new course
Aviation passenger
numbers are set
to double by 2035!
Imagine the career
opportunities this offers you!
TABLE OF
CONTENTS
INTRODUCTION TRAINING CENTERS PROGRAMS AND COURSES
Message from the Director General 6 Training Center Locations 22 Pricing and Discounts 35
The Aviation Industry 8 Explore the Cities 26 Air Navigation Services 36
Airline Business Management 43
Airline Operations and Quality 48
IATA TRAINING Airport Planning, Management
IATA Training 10 and Operations 52
Message from Aviation Performance and Management 56
the Director of Training 14 Cargo 63
Subject Areas 16 Civil Aviation Authorities 69
IATA Training Experiences 18 Dangerous Goods Regulations (DGR) 74 CONTACTS 108
Ways to Learn 20 Environment and Fuel 78
Fares and Ticketing 80
Finance and Accounting 84
TRAINING PARTNERS Ground Operations 87
Law and Regulations 91
NETWORK Safety 94
Training Partners Network 28
Security 98
Academic Partners 30
Travel and Tourism 103
4 5
TRAINING CATALOG | MESSAGE FROM THE DIRECTOR GENERAL
MESSAGE
FROM THE
DIRECTOR
GENERAL
It is my pleasure to welcome you to this We have a great track record. More than
new edition of our Training catalog. one million current and future aviation
Aviation is the business of freedom. professionals have advanced their careers
This year it will connect the global by participating in IATA Training.
community by transporting 4 billion
Our syllabus is developed around IATA’s
passengers and over 50 million tons
comprehensive areas of expertise and
of cargo. Our customers rely on airlines
commitment to promoting global standards
to provide safe, reliable and affordable
to address real workplace challenges.
air transport. And the $2.7 trillion in GDP
generated by air transport is critical to We continue to develop courses using
the global economy. advanced technology, in formats and
schedules that can fit into even the busiest
All this is made possible by a dedicated
work commitments.
workforce of 9.9 million aviation
professionals. Aviation is a dynamic IATA is your training partner, developing
and growing industry. So it is important aviation professionals for today and
that today’s aviation professionals and tomorrow.
tomorrow’s industry leaders have the
training needed to keep pace with the
latest advances in global standards,
best practices, regulations and technology.
These are the focal points for IATA’s
training offering which supports the
industry in delivering ever more efficient, Alexandre de Juniac
safer and sustainable connectivity. Director General and CEO
6 7
THE AVIATION
As for making air transport affordable, ticket prices have more than halved since the
1970s in real terms. They fell about 10% in 2016 alone. Even with this, huge efficiency
gains continue to make the airline business viable and customers benefit from a safer,
cheaper and better-connected air transport system. Airlines are expected to make
INDUSTRY
a $31.4 billion profit on $743 billion in revenues in 2017. That will reward investors with
above-cost-of-capital returns of 8.8%. Yet again, though, improvements can be made.
To ensure these incredible achievements are not just maintained but surpassed in future
generations, recruitment and training must keep up with demand. Accommodating
7.2 billion passengers by 2034 won’t be easy. Aside from pilots and engineers, aviation
A THRIVING INDUSTRY THAT needs ground crew, safety auditors, security specialists, financial experts, marketing
CONNECTS THE WORLD professionals, and many, many more.
That’s where IATA Training comes in. Industry-leading expertise and modern delivery
The numbers don’t lie. More than 4 billion people will travel by air in 2017 to visit friends methods make IATA and its network of partners the ideal choice for starting or enhancing
and family, explore new cultures, and negotiate business deals. The demand for air travel your career in aviation.
is such that some 63 million jobs are supported by the industry globally. In 2016, almost 100,000 professionals and students studied over 350 finely-tuned
A safe, sustainable, and affordable aviation industry makes it all possible. courses. IATA’s unique insight as the industry’s most comprehensive training provider
ensures each student and each course benefits from high quality, innovative training
Safety is always the paramount concern. More than 100,000 flights take to the solutions that generate value for the industry and lock in the global standards that have
skies every day, carrying some 11 million people and 150,000 tons of cargo. made aviation such a success story.
In 2016, there were more than 40 million flight sectors and only 10 fatal accidents.
It is an extraordinary achievement that makes flying the safest form of long-distance Aviation is globalization at its very best. It helps people to live better lives.
travel by far. However, the goal will always be zero accidents. It is the business of freedom.
Meanwhile, sustainability took an enormous step forward in 2016 with a landmark
agreement by governments. The Carbon Offsetting and Reduction Scheme
for International Aviation (CORSIA) is crucial to ensuring the industry meets IATA is committed to cooperating with its partners to train the aviation
its environmental commitments. No other industry has gone as far as aviation professionals of tomorrow. Delivering the skillset required for sustainable industry
to tackle climate change. Targets for carbon-neutral growth from 2020 and cutting growth is a daunting challenge. But it is one that IATA and its partners are proud
net emissions by half in 2050 compared with a 2005 baseline were self-imposed. to accept.
But, again, there is always more to be done.
TRAINING CATALOG | THE AVIATION INDUSTRY TRAINING CATALOG | THE AVIATION INDUSTRY
9% (on average) “ The IATA
12% of airline
Aircraft Weight
and Balance
of European revenue course in
Airlines are is generated
air traffic Frankfurt has
forecast to earn
$736 billion demands could by cargo been one of the
in 2017, a 4.1% go unserved most formative
net profit in 2035 experiences in
The problem is congestion. New By 2030, 36 million my life.”
$2.7
airports and runways are not being
Does your airline achieve this return built quickly enough. The only solution new aviation-related Maurizio Carrara
on investment? It equates to $7.54 Ground Operations
is to maximize existing capacity.
per passenger. Train to understand Airport Slots and Coordination might
jobs will be created
trillion
where airlines spend their money be the course for you. Or try Airport Meeting the demand for skilled
and where they might improve revenue Terminal Planning and Design. Serving professionals will be no easy task.
streams. This might make all the that 12% might depend on you. Companies can only achieve growth
difference to your employer in a fiercely with a well-trained talent pool.
competitive market. Try Airline Financial
Management or one of the many other
That’s the objective of IATA’s training
activities. IATA is your training partner
is the Aviation passenger
numbers are set
courses dealing with costs and revenues. to help you meet the challenges
of today and realize the potential worldwide to double by 2035
of tomorrow.
economic impact
There are of aviation
2.3 billion
In 2015, more
than 3.5 billion 2017
active social The average people flew
media users 1 million return fare fell
39,000
safely on 37.6
professionals $44 in 2016 million flights
STATISTICS
If you’re one of them, then you know and graduates alone, even as new aircraft Flying is the safest mode of
transportation by far. IATA is making
how important social media channels are.
have trained airlines opened will be required,
2035
it even safer as a leading driving
Not just for connecting with people but force in the industry. No stone
for sales, marketing, customer service,
and much more. Airline Social Media with IATA up 700 new valued at $5.9 is left unturned. IATA safety training
ranges from basic airside safety
routes trillion by 2035
Strategy weaves the importance of an
since 1999
to managing accident investigations
online presence into airline business. and preventions.
10 11
TRAINING CATALOG | IATA TRAINING
IATA
Aviation brings economic, social, and cultural benefits to
the world. Connectivity thrives thanks to a framework created
by IATA through global standards and coordinated industry policy
on critical issues.
TRAINING IATA further supports key areas of aviation by training
professionals to achieve real results—in safety, in business,
and in environmental mitigation. IATA Training courses are
designed and delivered by industry experts. They equip students
ESTABLISHING A SUCCESSFUL with the practical and relevant skills that develop individual
careers, boost company performance, and ensure aviation
CAREER IN AVIATION continues to deliver real benefits to the world.
TRAINING CATALOG | MESSAGE FROM THE DIRECTOR OF TRAINING TRAINING CATALOG | MESSAGE FROM THE DIRECTOR OF TRAINING
MESSAGE FROM
THE DIRECTOR
OF TRAINING
of training and development initiatives, Business Development, Training Partners
MOVING we believe that our firm commitment Management, Operations and Training
INNOVATION AND to quality, regardless of the format Center Tasks. This stands as a testimony
in which they are brought to the learner, of our ability to unfailingly meet business
QUALITY FORWARD is of paramount importance. and client requirements in these areas.
We are very proud of this achievement.
Courses don’t grow on the proverbial
In the aviation industry, training is Nevertheless, we’re determined to keep
tree of knowledge. They are the result of
crucial to keep up-to-date with global moving forward and improve even more.
systematic planning, design, development,
standards and regulations, particularly
and quality assurance processes. At IATA As such, this year has been marked by
those pertaining to safety and security.
Training, the carefully appointed subject two additional quality initiatives aimed at
I invite you to browse through our catalog
matter experts and talented professionals certifying that our curriculum development
and explore the breadth of courses that
who have made us the world-class learning and revision processes, our training
we have developed to empower you and
institution we are today, are the guardians material, and our instructors meet the
your organization to be even more efficient,
of this process. Whether they are delivered highest standards in the training and
effective and agile in your daily activities.
in the classroom or in-company, at a development industry. We are confident
We also recognize that the face of training distance through printed textbooks, that these initiatives will take IATA
is changing. Technology continues e-textbooks or online, our training Training to new heights in terms of quality
to penetrate the lives of people and products go through the same rigorous so that you, the learner, and ultimately, the
organizations worldwide and has changed methodology to ensure they comply with aviation industry as a whole, may benefit
our customary ways of working and instructional best practices. further.
learning. We are striving to keep ahead
And it doesn’t stop here. If you have As you can see, we are taking a solid stand
of this tide of change and are developing
already taken a course with us—and that for innovation and quality and making
innovative training solutions to meet the
would include almost 100,000 of you a commitment to continuously improve
new demands placed on training decision-
and counting—you know how much we to deliver better results.
makers today.
value your opinion of the instructional
We look forward to seeing you virtually
Since the introduction of e-learning quality of our courses. Indeed, participant
or in class in one of our network training
and blended learning into our training feedback, together with that of instructors,
centers or even closer to home in your
courses, we make them more accessible, is thoroughly analyzed so that it may inform
organization!
engaging and interactive to facilitate decisions that contribute to the continuous
the absorption of knowledge, within improvement of our curriculum. It is through
a schedule that suits the individual’s processes such as these that IATA Training
needs. In the past year we have also has been consistently able to deliver
introduced virtual reality technology into quality training to aviation professionals
the classroom. For example, RampVR™ is worldwide and remains, year after year,
IATA’s innovative virtual reality (VR) training the leading and most respected training
platform, which was developed for ground organization in the industry.
operations training, especially where
hands-on airside training is not feasible. In 2016, IATA Training was granted ISO Guy Brazeau
However, in order to safeguard the value 9001-2015 certification for Leadership, Director of Training
14 15
TRAINING CATALOG | SUBJECT AREAS TRAINING CATALOG | SUBJECT AREAS
SUBJECT AREAS
Ground Operations Dangerous Goods Regulations
A COMPREHENSIVE TRAINING The latest industry regulations and
Best practices for today’s complex
PORTFOLIO procedures to ensure that your
operational environment, preparing
you to increase on-time performance dangerous goods shipments comply
with industry standards
Law and Regulations
A global perspective to manage
Cargo
the cross-border provision of
Innovative training solutions for every
air services in a safe, secure,
aspect of air cargo operations, including
and economical manner
on-time performance, business
management, and strategic planning
Air Navigation Services
Knowledge for managing a high
performance business while providing Safety
safe, compliant and cost-effective air Safety is everyone’s priority in our
navigation services to airspace users industry. Our courses are available for all
sectors, focusing on safety management,
Civil Aviation Authorities workplace safety, and best practices
Best practices and skills with a focus for civil aviation
on ICAO SARPs, for safety, security,
risk, airworthiness, airspace policy, law,
economic regulation, efficiency, and Travel and Tourism
sustainability From entry-level travel agent basics to
senior management for agencies or tour
operations, each course leads to an IATA
Security qualification, recognized internationally
Timely information on legislation and by the travel industry
strategies for addressing today’s security
challenges, with courses ranging from
operations to planning to management Fares and Ticketing
Beginner to advanced training on using
the IATA BSP, global distribution systems,
Accounting
and other fare calculation procedures
Covering customized subjects for airlines,
airports, cargo agents, and travel agents
Airline Operations and Quality
Engaging, interactive training that quickly Aviation Performance
transfers the tools you need to ensure and Management
consistent operations From strategy planning and
implementation, to project and operations
management, our courses can help you
and your company improve efficiency
Airport Planning, Operations Environment and Fuel Airline Business Management
and Management Learn how to responsibly address Industry case studies, challenging
Best practices and skills for building environmental challenges such as noise, simulation programs and practical training
and maintaining safe, efficient, and emissions, and waste management will help you maximize your potential
competitive airports as an airline manager
16 17
TRAINING CATALOG | TRAINING EXPERIENCES TRAINING CATALOG | TRAINING EXPERIENCES
TRAINING
EXPERIENCES
COURSE PARTICIPANTS TELL US
ABOUT THEIR EXPERIENCES
NAME: AKHILESH TILOTIA NAME: CENK ÖZÖZTÜRK
EMPLOYER: MINISTRY OF CIVIL AVIATION, EMPLOYER: COLOGNE/BONN AIRPORT
GOVERNMENT OF INDIA JOB TITLE: VICE PRESIDENT AVIATION/
JOB TITLE: OFFICER ON SPECIAL DUTY MEMBER OF MANAGEMENT BOARD
TO THE MINISTER OF STATE TIME AT THIS POSITION: SINCE 2013
TIME AT THIS POSITION: ONE YEAR COURSE NAME: STRATEGIC AIRPORT
COURSE NAME: AVIATION ECONOMICS MANAGEMENT
IATA is great in its ability to pool together I enjoyed the training a lot.
an eclectic bunch of people from around The instructors are very competent,
the world with diverse experiences and and all of them are very experienced.
backgrounds. The more diverse the They have a well-founded knowledge of
backgrounds, the more interesting the the aviation business, as well
discussions and perspectives will be. as experience and knowledge in airport
The quality of interaction and the learning projects all over the world.
from each other came as a good surprise!
I met lots of people in the different courses
HOW WILL THE TRAINING HELP YOU? from all over the world, in different
functions in the aviation business.
The skills learned are conceptual and
hence will help me in driving better policy
Different experiences around the world
decisions. I will now better understand the
offer you a new point of view and different
opportunities and challenges of the various
ways you can handle challenges.
ecosystem players.
My employer chose IATA for me and I am I can definitely recommend IATA Training
thankful for this! This course was chosen classes to anybody who is really interested
as I have a background in finance but not in gaining skills and having a better
in aviation. This course helped me get understanding of the aviation business.
up-to-speed and refine my conceptual
understanding of the field.
18 19TRAINING CATALOG | WAYS TO LEARN TRAINING CATALOG | WAYS TO LEARN
AT YOUR COMPANY LEARN AT YOUR “IATA Training
OWN PACE
programs add
An in-company session is the most
efficient and cost-effective solution
for training a group of five or more.
You can choose any existing classroom
course for in-company delivery or request
great value to
a customized solution based on your
training needs.
the knowledge
of all travel
professionals
AT OUR TRAINING PARTNER
LOCATIONS
We have a truly international network
of training partners, with more than as well as the
beginners.”
400 partnering institutions, located in over
90 countries and across all continents.
These include leading universities and
Vinodini Lakshmanadas
some of the industry’s most respected
Graduate from Louis Preston School
organizations. Different partnership
of Travel & Tourism, Sri Lanka
programs are available to training
entities offering aviation-related courses. Our self-study courses are
Find courses in a location near you: ideal for graduates, industry
www.iata.org/partner-search newcomers looking to get a start
in aviation and young professionals
LEARN WITH AN eLearning Printed Textbook
seeking vocational qualifications.
IN A VIRTUAL CLASSROOM These courses focus on key job
INSTRUCTOR eTextbook Virtual
roles in airline operations, airport
Our new virtual classroom platform
Courses offered at our training centers is an ideal training solution for managers operations, cargo operations,
Classroom
are designed for professionals working who are not able to spend time away from travel and tourism. All materials
in all areas of the industry covering a the office. It lets them study remotely with are developed by IATA subject
range of relevant topics. Hundreds of full interaction with the instructor and the matter experts, and supported by
classes are scheduled at IATA Training AT AN IATA TRAINING CENTER other participants of the course. We bring instructional design experts to ensure
Centers and partner locations every the learning to you, making it easier to take you get the most out of your learning
The classroom setting is ideal for
year. You can choose the courses that advantage of the training we offer and experience.
learning practical skills and exchanging
will help you get ahead in your career. advance your career. The virtual learning
best practices with international peers.
Hundreds of classes are scheduled at IATA environment cuts down on travel and
See our classroom schedule at: accommodation expenses, while offering SELF-STUDY KITS
Training Centers and partner locations
www.iata.org/training-calendar a quality training solution through live and
every year. IATA self-study courses deliver
virtual events. comprehensive instruction to busy
aviation and travel industry professionals.
Our training solutions are interactive,
learner-friendly, and available in a variety
QUALITY TRAINING
of convenient formats.
That is why we hire only the most qualified instructors to deliver our courses at our IATA Training Centers, in-company www.iata.org/distance-learning
sessions and Regional Partner locations. We work with more than 200 official IATA Instructors, IATA employees and
sought-after consultants from around the world. Our instructors are dedicated professionals and it shows – participants
consistently score our instructors over 90% on course evaluations for their knowledge of course content and ability ELEARNING
to transfer skills in the classroom.
This quick and flexible training method
Are you interested in becoming an IATA Instructor? Find out how you can become an Instructor on our website. allows you to learn online using short,
interactive modules. Enroll for a course
www.iata.org/training-instructors at any time and complete your final
examination online when you are ready.
20 21TRAINING
CENTERS
IATA is continually expanding
its services to help aviation
businesses develop and retain
talent for the future.
We are opening new training centers
around the world, and expanding several
of our existing training facilities to help
training become even more accessible.
We have more than 20 IATA Training
Centers, located at IATA offices near
key international hubs, offering courses
covering all portfolios. Each center
offers modern classrooms equipped
with complimentary Wi-Fi internet
access, printers and quiet workspaces.
Choose to study at an IATA Training Center
and take advantage of a 20% early-
bird discount when you register early
(conditions apply).
www.iata.org/training-centers
TRAINING
CENTERS
With more than 780+ classroom training sessions each year,
no matter where and how you choose to train with IATA, our courses
are developed by subject matter experts and updated regularly
to provide you with the most valid and relevant information.
We live by our mission to provide quality training to our customers
worldwide, with the aim to help you develop your career.
23TRAINING CATALOG | TRAINING CENTERS TRAINING CATALOG | TRAINING CENTERS
TRAINING CENTER
25 IATA TRAINING CENTERS 20 REGIONAL TRAINING PARTNER REGIONAL CONTACT
LOCATIONS (RTP) TRAINING CENTERS INFORMATION
Amman, Amsterdam, Beijing, Bogotá,
45 Training Centers Brussels, Buenos Aires, Dakar, Frankfurt, Abu Dhabi, Amman, Athens, Buenos Aires, asia - north and china
IATA Training Centers and Regional Geneva, Lagos, Lima, London, Madrid, Colombo, Doha, Frankfurt, Hong Kong, tel: +86.10.8571.9262
Training Partners Miami, Montreal, Panama City, Paris, Istanbul, Jeddah, Johannesburg, Lima, training.bjs@iata.org
Rome, Santiago, São Paulo, Singapore, Mexico City, Moscow, Muharraq, Nairobi,
Stockholm, Taipei, Tel Aviv Riga, Santo Domingo
asia - pacific and south asia
tel: +65.6499.2367
training.sin@iata.org
middle east and africa
tel: +41.22.770.2820
training.gva@iata.org
europe , russia and cis
Stockholm, Sweden tel: +41.22.770.2820
training.gva@iata.org
Brussels, Belgium north and south america
Riga, Latvia tel: +1.305.779.9860
Amsterdam, Netherlands training.mia@iata.org
London, United Kingdom Geneva, Switzerland Moscow, Russia See our classroom schedule at:
Paris, France Frankfurt, Germany www.iata.org/training-calendar.
Montreal, Canada Amman, Jordan
Rome, Italy
Madrid, Spain Beijing, China
Athens, Greece Istanbul, Turkey
Santo Domingo, Tel Aviv, Israel
Dominican Republic Muharraq, Bahrain
Hong Kong, China
Miami, USA Doha, Qatar
Abu Dhabi, UAE Taipei, Taiwan
Mexico City, Mexico Jeddah, Saudi Arabia Colombo, Sri Lanka
Dakar, Senegal
Panama City, Panama
Bogotá, Colombia Lagos, Nigeria
Nairobi, Kenya Singapore “I’ve never
Lima,Peru
Lima, Peru seen such a
São Paulo, Brazil
Johannesburg,
well-equipped,
knowledgeable
South Africa
Santiago, Chile Buenos Aires, Argentina
instructor
before.”
AMERICAS EUROPE AFRICA MIDDLE EAST ASIA PACIFIC
Argentina | Brazil | Canada | Chile | Belgium | France | Germany | Israel | Italy Nigeria | Senegal Jordan China | Indonesia | Singapore | Taiwan
Colombia | Panama | USA The Netherlands | Spain | Sweden |
Switzerland | United Kingdom Kenya | South Africa (ATNS) | Bahrain | Egypt | Jordan | Oman | Qatar | Hong Kong | Sri Lanka
Argentina | Dominican Republic | South Africa (SAA) Saudi Arabia | UAE
Mexico | Peru Germany | Greece | Latvia | Russian
Federation | Turkey
24 25TRAINING CATALOG | TRAINING CENTERS
to South Beach style, the city piques
EXPLORE THE interest on every street. Miami is also
CITIES AND the gateway to an array of attractions.
Visitors can enjoy an air boat ride in the
SURROUNDINGS Everglades or sample a key lime pie in
the Florida Keys. Perhaps most tempting
OF OUR IATA of all, just a few hours’ drive from Miami
is the wonderful world of Walt Disney.
TRAINING The legendary theme parks and aquatic
CENTERS attractions in the Orlando area provide a
once-in-a-lifetime experience.
Combine your learning in the
classroom with exploring the cities
and regions of our Training Centers GENEVA SINGAPORE
and discover what they have to offer.
A global hub for diplomacy and banking, Singapore is an island city-state off
Geneva is equally adept at easing the Southern Malaysia that packs quite
stress of business through its natural a punch for its size. Multicultural, efficient,
splendor. Pristine Swiss air, a vibrant and with a can-do attitude, Singapore
lakeside city center, and a spectacular has become a driving force in the region,
Alpine backdrop combine to make Geneva particularly renowned in the financial
an elegant and exciting city. Culture is as sector. The modern dynamism of the
prominent as the seamless blend of Marina Bay area effortlessly dovetails with
business and nature. Museums and ethnic neighborhoods, a vibrant harborfront
theatres sit side-by-side with boutique and colonial-era districts. But Singapore
shops, cafés, and restaurants on isn’t all about hustle and bustle. Sentosa is
immaculate cobbled streets. Watch one of many retreats from the high-energy
MONTRÉAL
out for the Jet d’Eau, one of the tallest city, offering the chance to unwind on
fountains in the world, or, if you have A unique mix of cultures and styles, beaches, in picturesque quayside bars
more time, travel to the Alps for adventure Montréal merges European and North and restaurants, or even at the luxurious
BEIJING all year round, from winter snow sports American culture as well as English Auriga Spa at Capella Singapore Hotel,
to summer meadow trails. and French heritages. The result set with a private pool and views of the
Beijing manages to be everything you
is a cosmopolitan and creative city, nearby Southern Islands. One ‘must-
expect it to be and yet still retains surprises
evident as much in the cuisine as it see’ for tourists is the Merlion, which
around every corner. In so many ways
is in the architecture. Far from being symbolizes Singapore’s humble beginnings
it is ultra-modern, a densely-populated
defined by dark winter months, Montréal as a fishing village known as Temasek,
cosmopolitan city bursting with life.
keeps the heat on all year round with meaning ‘sea town’ in Old Javanese.
Sleek high-rises house shopping malls,
theatres, museums, and art galleries
theatres, bars, and restaurants. But always
galore. Added to the mix is a full calendar
“ You really
present is a deep respect for the past.
of events. Music festivals are just one of
The Forbidden City—the Imperial Palace
many highlights. The Festival International
from 1420 to 1912, comprising close
offer the best
de Jazz de Montréal is perhaps the
to 1,000 buildings—remains at the heart
headline event but there is something
of Beijing. Tiananmen Square extends
for everyone, from MUTEK and Île
training.
beyond the south gate of the Forbidden
Soniq to the Orchestre symphonique
City and is an important ceremonial center
de Montréal’s Classical Spree.
to this day. Old Beijing can also be found
in the Shichahai area, where you can learn
folk arts, and, if you have the time to travel MIAMI Keep it up! ”
further afield, the Ming Tombs, and the One of the most famous destinations in
awe-inspiring Great Wall. Dennis Mbole
the world, Miami lives up to its enviable
Cargo Advanced Rating and
reputation. Enjoy its rich cultural mix, its
Marketing course participant
fine dining, its nightlife, and, most of all,
its beaches, always magnificent under
a tropical sun. From Cuban influences
27TRAINING
PARTNERS
NETWORK
THE VALUE OF PARTNERS
Strategic partnerships with other industry organizations and businesses enable
IATA Training to offer global coverage and a full range of resources.
IATA has a network of more than 450 training partners globally. Partnerships improve
effectiveness and efficiency as well as create stability, cultivate trust, build local
confidence, and minimize risk. Partners are chosen for their location and their pool
of instructors who have local industry knowledge and expertise.
With the right alliances, the overall offer to the student is greatly enriched. This is particularly
pertinent given that the countries with the greatest projected air traffic growth are
emerging markets. Access to high quality aviation training in these markets is essential,
especially in safety. It promotes compliance with ICAO Standards and Recommended
Practices (SARPs) and is consistent with ICAO’s No Country Left Behind policy.
Technology will play an important role in extracting more value from partnerships. IATA has
125 locations globally where exams are held four times per year. Though until recently
these exams have been paper-based, access to technology and greater connectivity will
facilitate online exams. Benefits include security and confidentiality with the exam; cost
savings in administration; consistency; and a high level of transparency. For the student,
online exams provide greater flexibility, standardized grading, and fast results.
In 2016, IATA’s training partners recorded student enrolments from 156 countries,
reaching 80% of all countries globally. This steadily growing professional network of
training partners is a fundamental part of the success not only of IATA Training but also
of the industry, which is growing safer by the day even as air traffic increases.
Thanks to IATA’s partners, over 100,000 professionals and students are trained each year.
By expanding training capacity, partners play an integral part in IATA’s vision to be the
leader in developing professionals for tomorrow’s air transport.
2017
• Aircargo Training Center • Kadosh Training Services, Mauritius
of Japan, Japan
• Louis Preston, Sri Lanka
• Alhind Academy, India
• Qatar Aeronautical College, Qatar
• Airport College, France
• Sichuan Southwest College of Civil
• DGM, The Netherlands Aviation, People’s Republic of China
• Etihad Airways, • Turkish Airlines Aviation
United Arab Emirates Academy, Turkey
28 29TRAINING CATALOG | ACADEMIC PARTNERS TRAINING CATALOG | ACADEMIC PARTNERS
“What makes
ACADEMIC PARTNERS
this efficient
& PROGRAMS Harvard Business Publishing, USA (Cambridge)
University of Geneva, is mixing
• Aviation Leadership Development Program Switzerland (Geneva)
Our Academic Partners are internationally
renowned universities with programs
in collaboration with Harvard Business Publishing
• Aviation Strategy Execution Program in collaboration
• Advanced Studies in Aviation Management the academic
• Diploma of Advanced Studies in Advocacy,
designed for the working professional.
These programs are a combination of
with Harvard Business Publishing
• Foundations in Leadership Program in collaboration
Communication, and External Relations experience of
industry and academic training, available with Harvard Business School Publishing
as eLearning, virtual classroom and
classroom training.
• Harvard ManageMentor Leadership and Management
Training Program
university style
lectures with
the experience
of IATA experts,
McGill School of Continuing
on top of the
immense
Studies, Canada (Montreal)
• Project Management: Practice
knowledge of
and Certification
Nanyang Technological University,
Singapore (Singapore)
other professional
• Advanced Management Program
in Aviation
participants
• Executive MBA in Air Transport
from all aviation
Embry-Riddle Aeronautical
University, USA (Miami) fields.”
• IATA-Embry-Riddle Aviation
Management Certificate Capt. Anwar Bassam Akkad
• IATA-Embry Riddle Supply Senior Manager Quality-Operation
Chain Management Certificate Abu Dhabi, UAE
• IATA-Embry-Riddle US Aviation
Law Diploma
ENAC, France (Toulouse)
• IATA-ENAC Advanced Master
in Aircraft Life Management
and Maintenance
• IATA-ENAC Advanced Master
in Airline Operations
30 31TRAINING CATALOG | TRAINING PARTNERS NETWORK
REGIONAL TRAINING PARTNERS AUTHORIZED TRAINING CENTERS ACCREDITED TRAINING SCHOOLS
Regional Training Partners (RTP) undergo The Authorized Training Center (ATC) There are more than 160 Accredited
a rigorous selection process. Each RTP network comprises 250-plus training Training Schools (ATS) around the world.
must display an in-depth knowledge institutes that deliver IATA self-study They are permitted to provide courses that
of its region’s training needs and be courses using their own instructors. use IATA-approved training material and
able to translate this understanding ATCs have demonstrated the requisite instructors that meet IATA requirements.
into high-quality customer service expertise in their subject areas and ATS are able to deliver Dangerous Goods
in appropriate facilities. Classroom training an ability to deliver quality training. Regulations (DGR) training. Criteria for
with IATA Instructors and official IATA ATCs recruit and train students endorsement to teach DGR are based
course materials are offered at more than independently but examinations are on Section 1.5 of the IATA Dangerous
20 independent institutions. organized and supervised by a local IATA Goods Regulations and Dangerous Goods
coordinator. Training Standard.
If you would like to study at a
Regional Training Partner, please visit If you would like to study at an If you would like to study at an
our website for more information: ATC, please visit our website ATS or become one, please visit
www.iata.org/training-RTP for more information: www.iata.org/ our website for more information:
training-ATC www.iata.org/training-ATS
Areas of training include:
TOP PERFORMING ATCs TOP PERFORMING ATSs
• Air Navigation Services
• Airline Operations, Management, • Bird Education Society for • BCR Consultoria e Treinamento Ltda
Law, Finance Travel & Tourism • Bird Education Society for
• Airport Planning, Operations • Erican College Travel & Tourism
and Management • AFTRAL • Dangerous Goods Management (China)
• Civil Aviation • Air Travel Aviation Academy Ltd. • Entebbe Handling Services Limited
• Ground Handling and Operations • Airline Training Center • Excellence Academy
• Safety, Quality and others • Career Institute • Global Transport Training Services
• Security: Cyber, Cargo, Predictive, • Flymates • GMR Airport Limited
Management • Institute of Air Travel Studies • IFMA - Institut de Formation
• Instituto de Formacao Turistica aux Métiers de l’Aerien
• International Aviation Academy • Instituto De Capacitacion Internac
of Sri Lankan Airlines • SAAA Cargo Services Pte Ltd
• Mega Airlines Studies • Shanghai Pudong International
• National Kaohsiung University Airport Cargo
of Hospitality & Tourism • The Japan Air Cargo Institute
• Omni Aviation Corporation for Safety (JACIS)
• Patriot Aviation College
170+ • ProNordic Education Kommanditbolag
• Sanya Aviation and Tourism College
Accredited Training • Zabeel International Institute
Schools of Management & Technology
300+
Authorized Training
Centers (ATC)
32 33TRAINING CATALOG | PROGRAMS AND COURSES TRAINING CATALOG | PROGRAMS AND COURSES
PROGRAMS PRICING
IATA courses combine industry-leading
expertise with the most up-to-date
AND COURSES
materials and resources for a valuable
learning experience. Even so, to
encourage participation in this growing,
dynamic industry, courses are priced
competitively, with discounted prices for
INTRODUCTION IATA Members and Developing Nations.
Training is a multi-faceted sector, requiring the intelligent weaving of many MEMBERS
different strands. As the association for the global airline industry, IATA is The following organizations and their
best placed to combine these strands in a manner that ensures your training employees are eligible for the reduced
success. IATA Training is effective and efficient, enabling the rapid transfer member price:
of rich, relevant content from subject matter experts to aviation professionals • IATA Member Airlines
no matter how the student chooses to access that content. The global reach • IATA Strategic Partners
of the courses and the deployment of leading-edge technologies to deliver • NAA Members of ICAO
them is aligned with IATA’s vision to be the force for value creation and • IGHC Members
innovation in the industry. It ensures aviation knowledge continues to develop • GSSA Members
to help the industry deliver its many economic and social benefits through • Accredited Travel and Cargo Agencies
ever-safer air connectivity. • ATC and ATS Employees
• Airport Operators and Authorities
DEVELOPING NATIONS
Member organizations headquartered
in a developing nation and their
employees are eligible for the reduced
developing nation price. For the current
list of developing nations, please visit
our website:
www.iata.org/dna-countries
NON-MEMBERS
The non-member price is applicable to
organizations and individuals who are
not eligible for Member or Developing
Nation prices.
LIST OF COURSES: DISCOUNTS
To further assist organizations and
36 AIR NAVIGATION SERVICES 74 DANGEROUS GOODS REGULATIONS (DGR) potential students, there is a discount
available for those who register far enough
43 AIRLINE BUSINESS MANAGEMENT 78 ENVIRONMENT AND FUEL in advance for scheduled classes at an
48 AIRLINE OPERATIONS AND QUALITY 80 FARES AND TICKETING IATA Training Center.
52 AIRPORT PLANNING, MANAGEMENT 84 FINANCE AND ACCOUNTING • Register three weeks before the course
AND OPERATIONS start date to save $100
87 GROUND OPERATIONS • Register three months before
56 AVIATION PERFORMANCE the course start date to receive
91 LAW AND REGULATIONS
AND MANAGEMENT a 20% discount
94 SAFETY • Payment must be made by credit card
63 CARGO
98 SECURITY or clearing house
69 CIVIL AVIATION AUTHORITIES
103 TRAVEL AND TOURISM Please visit our website for course
prices and more information:
www.iata.org/training-pricing
34 35Air Navigation Air Navigation Service Providers (ANSP) are
responsible for providing safe, efficient and cost
TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES
Services
effective air navigation services to airspace users
in compliance with state regulations. They also COURSES Airspace Strategy [ASM-STRAT] - with the
manage unique high performance businesses.
Training with IATA will help you respond to these Eurocontrol Institute of ANS
Aeronautical Information
demands in a globally focused, harmonized manner. Management (AIM) New
Online Code*: TCVT-43
Our courses focus on business management,
Online Code*: TCVT-10
as well as air traffic management, AIS, safety,
technology and change management to help Be able to actively participate in the various fora dealing with airspace
| Length: 5d
regulation, strategy, development and harmonization within ECAC.
you respond to all of these demands.
Benefit from the latest in Aeronautical Information Management
(AIM), reviewing SWIM, eTOD, AICM/ AIXM, aerodrome mapping,
aeronautical information briefing, e-AIP, AIS/MET datalink. Area Navigation in European Terminal
Also available in Spanish
Control Areas (TMAs) [NAV-PRNAV-RNAV1] -
with the Eurocontrol Institute of ANS
Online Code*: TCVT-47
Aeronautical Information
Services (AIS)
Online Code*: TCVT-01 This e-learning course describes the use of Performance Based
Navigation (PBN) in the TMA, specifically RNAV1, termed Precision
| Length: 3d RNAV (P-RNAV) in Europe. Examine aircraft functionality, the
benefits of RNAV SIDs/STARs, different types of waypoint and how
During this foundation course, gain a comprehensive overview turn performance is affected. Learn relevant ATC best practices,
of the ICAO Annexes, documentation and activities relating including RTF phraseology, specifically related to RNAV operations.
to Aeronautical Information Services (AIS) and an understanding
of the Aeronautical Information Management (AIM) concept.
Assessor - with Entry Point North
Also available in French
Online Code*: TCVT-52
Aeronautical Meteorological Observation | Length: 3d
(AMO) - with Entry Point North (AIS) Designed for qualified ATM personnel, gain the knowledge
Online Code*: TCVT-57 and skills to conduct assessment of colleagues and/or students
in the operational environment, to define roles and handle
| Length: 5d conflicts in a professional way.
Gain the theoretical knowledge and practical skills to make fully
standardised, accurate surface meteorological observations, ATC Team Resource Management (TRM)
DIPLOMAS observe and note the parameters for METAR and MET report and Safety
messages, and encode the observations in a standard coded
Air Navigation Services Management Diploma format and transmit them. Online Code*: TCVG-21
Be equipped to manage the challenging environment faced by Air Navigation Service Providers and learn how to run a business
enterprise. DIPL- 34 | Length: 5d
Aeronautical Meteorological Observation
Requirements: 2 Required courses and 2 Elective courses Practical tools to manage your air traffic control team and
(AMO) Refresher - with Entry Point North resources for optimal safety. Gain an awareness of common
Online Code*: TCVT-58 human factor elements such as error, stress and communication.
Air Traffic Services Management Diploma
Learn how to be a leader in air traffic services management. DIPL- 17 | Length: 1d
Aviation English Language
Requirements: 4 Required courses Refresh and update your knowledge and skills relating to analysing Solution - Assessment
and describing the existing local weather conditions as local
routine report and/or meteorological terminal air report (METAR) Online Code*: TAPH-13
in accordance with ICAO Annex 3 and national legislation.
Leads to Diploma eTextbook Classroom Printed Textbook Virtual eLearning
Berlitz’ comprehensive assessment service assesses your ICAO
*V
isit www.iata.org/training-search and enter the 6-character code for more information. Aviation English proficiency level and designs the right training
Contact: training.performance@iata.org
program for you to achieve ICAO level 4 proficiency.
36 37TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES
Aviation English Language Business Transformation for ANS Providers Cost Reduction Strategies for Air Navigation Legal and Financial Issues for Air Navigation
Solution - Training Online Code*: TCVG-62 Service Providers (ANSPs) Service Providers
Online Code*: TAPH-19 | Length: 5d
Online Code*: TCVG-57 Online Code*: TCVG-25
| Length: Varies | Length: 5d | Length: 5d
Be prepared for the new developments affecting Air Navigation
IATA and Berlitz have developed this comprehensive Aviation Service Providers, and benefit from the business practices of Review the best practices of successful Air Navigation Service Understand the legal and financial issues that affect Air
English language training solution to achieve ICAO Level 4 successful Air Navigation Service Providers who are leaders in Providers in each of the major organizational models. Learn how to Navigation Service provision, such as State rights, legal
requirements. Choose an intensive classroom program with a transforming Air Traffic Management performance. incorporate procedures for cost reduction and control within your obligations, charging policies, financing, commercialization
local instructor or a range of distance learning methods. organization. strategies and new external influences.
Civil Military ATM Coordination [GEN-CIV/MIL]
Aviation System Block Upgrades (ASBUs) - with the EUROCONTROL Institute of ANS Fatigue Risk Management Systems (FRMS) Management of Air Navigation Services
Implementation Online Code*: TCVT-41 for ANS Providers New Online Code*: TCVG-04
Online Code*: TCVG-02 | Length: 4d Online Code*: TCVT-66 | Length: 5d
| Length: 5d
Improve your understanding of civil-military ATM/CNS requirements | Length: 4d
Gain a solid knowledge of current business management
and of the need for greater military involvement in national and practices, operating models and technology developments
Get the latest updates on the ASBU work coordinated by For Air Traffic Controllers and their managers, understand how
international ATM processes. affecting the provision of air navigation services. This interactive
ICAO, including the leading examples of NextGen and SESAR. fatigue affects operations and learn how to assess and mitigate
With a thorough review of the ICAO Global Air Navigation Plan fatigue risk through the application of a FRMS. This course course provides examples from ANSPs around the world who are
(GANP) and ASBU components, you will be able to relate these is designed to help ANSPs comply with prescriptive fatigue transforming global Air Traffic Management performance.
concepts to your region and work toward an implementation
Civil, Military Co-operation - with Entry Point North management regulations expected to take effect by 2020. Also available in Spanish
timeline. Online Code*: TCVT-55
Also available in Spanish | Length: 1-2d
Foundations of CNS/ATM Managing ATM and the Environment
This course focuses on the topic of civil/military cooperation Online Code*: TCVT-24 Online Code*: TCVG-63
Benchmarking and Best Practices in shared airspace and explains the benefits of sharing the airspace
between the military and civil aviation, based on the extensive and | Length: 5d | Length: 3d
for Air Navigation Service Providers successful Scandinavian experience.
Gain an overview of ICAO CNS/ATM technologies and Find out how the aviation industry is working to reduce its impact
Online Code*: TCVG-54
infrastructure to support the transition to a performance-based air on the environment, and in particular, the work of ICAO and the
| Length: 5d
CNS/ATM Planning Master Class navigation system. major ATM environmental efficiency programs in the Single
European Sky (SES), NextGen, ASPIRE and AIRE.
Learn how to use benchmarking effectively to deliver service Online Code*: TCVT-26
improvements and achieve better performance results.
Explore Key Performance Areas and Key Performance Indicators | Length: 5d Implementing Performance-Based
Managing Security in ATM
for ANSP operational performance and safety. Navigation (PBN) in ECAC [NAV-PBN]
Apply the theory learned in IATA’s Foundations of CNS/ATM [SEC-MS] - with the EUROCONTROL
course, to plan, manage and measure performance of Air Traffic
- with the EUROCONTROL Institute of ANS
Institute of ANS
Services compliant with the ICAO Global Air Traffic Management Online Code*: TCVT-35
Building a Future ATM System [GEN-FUT] Operational Concept (GATMOC). Online Code*: TCVT-40
- with the EUROCONTROL Institute of ANS | Length: 4d
Also available in Spanish
Online Code*: TCVT-39 This course provides an introduction to the PBN concept
applicable to the ECAC region. Review the current status of the Gain a basic understanding of ATM security (the regulatory
| Length: 5d
Collaborative Decision Making (CDM) PBN rule and ATM Functionalities (AF) #1 and #3 of the Pilot framework, security aspects in certain ATM domains) and the
Common Project (PCP) both of which have specific requirements EUROCONTROL Security Management Handbook, related
This course looks at the future of the European air traffic and ATFM guidance material and the recommended risk assessment
on PBN functionality.
management system from general aspects (SES, SESAR, Online Code*: TCVT-08 method.
SJU, EASA, SESAR deployment manager, European ATM
Master plan and Centralised Services) to more specific (Network | Length: 4d
Management, CNS, AIM, ATM Architecture).
Learn how all members of the Air Traffic Management community
can collaboratively share data to improve Air Traffic Flow
Management (ATFM) using the Collaborative Decision Making
(CDM) process.
38 39TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES
Managing the Implementation of Aviation Operational Airspace Management (ASM-OPS) Performance-Based Navigation (PBN) Remote Tower Operation - with Entry Point North
System Block Upgrades (ASBUs) in the - with the EUROCONTROL Institute of ANS Implementation Workshop Online Code*: TCVT-54
African Context Online Code*: TCVT-42 Online Code*: TCVT-25 | Length: 5d
Online Code*: TCVG-46 | Length: 3d | Length: 5d
The course is designed for operational or student controllers
| Length: 2d
who have completed their Aerodrome Control Instrument (ADI)
Gain an improved understanding of civil-military ATM/CNS This accelerated course guides you from the theory of
requirements and of the need for greater military involvement Performance-based Navigation (PBN) to the activities required training and will operate at a remote tower. The aim of the course
Be brought up to date on the Aviation System Block Upgrade
in national and international ATM processes. to start using PBN procedures. is to provide a theoretical base to enable controllers to understand
work coordinated by ICAO in the African region.
the unique aspects of working at a remote tower facility,
and prepare them for unit training.
Network Capacity Planning [ASM-CAP] Performance Based Navigation (PBN) Personal Conflict Handling - with Entry Point North
- with the EUROCONTROL Institute of ANS Awareness Package (NAV-PBN-AWR) Online Code*: TCVT-60 Root Cause Analysis for Civil Aviation
- with the EUROCONTROL Institute of ANS
Online Code*: TCVT-45 | Length: 1-3d Authorities and Air Navigation Service
| Length: 4d
Online Code*: TCVT-48 Providers
This course focuses on bringing about an end to conflict situations
quickly, cost-effectively and with as little discomfort as possible. Online Code*: TALP-37
Gain an overview of the regulatory background and explore the
Learn how to reach a win/win situation and collaborate to a | Length: 5d
various steps of the capacity planning process. Gain in-depth This PBN web-based training (WBT) package has been successful conclusion for all involved.
knowledge about NEST, one of the main tools provided by significantly revised to ensure the EUROCONTROL PBN training
EUROCONTROL to support network operations planning. Gain the knowledge and skills necessary to facilitate an effective
addresses the changes introduced by the updates to the PBN
problem analysis. Investigate errors, accidents and incidents
Manual (ICAO Doc 9613 Edition 4) and the European Airspace
Concept Handbook (Edition 3).
Phraseology and Safety Training and comply with your internal quality processes and international
for Air Traffic Controllers and Pilots regulations, such as ICAO and EASA using the root cause
OJTI Refresher - with Entry Point North analysis tools.
Online Code*: TCVT-50 Online Code*: TCVT-11
Performance-Based Navigation (PBN) I
| Length: 5d
| Length: 2d
Online Code*: TCVT-20 Rough Guide to Air Traffic Control
Refresher training in ICAO standard phraseology to help maintain - with Entry Point North
Refresh and update your knowledge and the techniques learned | Length: 5d your standard of Aviation English is ICAO Level 4 or above.
on the On-the-Job Training Instructor (OJTI) course. Renew Online Code*: TCVT-61
the validity of the OJTI rating and be motivated and inspired to Be brought up to date on the PBN concept, GNSS theory, RNAV,
continue to work as On-the-Job Training Instructors. RNP and airspace planning and design with this foundation course. | Length: 2d
Pilot’s Guide to Air Traffic Control
Also available in Spanish - with Entry Point North Receive a complete introduction to Air Traffic Control. This course
is designed for people who work within the aviation industry,
On-the-job Training Instructor (OJTI) Online Code*: TCVT-62 either in a peripheral/supporting role or in an administrative/
- with Entry Point North Performance-Based Navigation (PBN) II | Length :1d
managerial position, but it is also addressed to people working
within complementary industries that have contact with the
Online Code*: TCVT-49 Online Code*: TCVT-21
Designed for pilots as a hands-on introduction to air traffic ATC environment.
| Length: 5d control and air traffic controllers (ATCOs) role, this course gives
| Length: 5d
participants the opportunity to gain practical experience of
This course provides qualified Air Traffic Control (ATC) and working as an operational controller.
Safety, Legal and Regulatory issues
Aerodrome Flight Information Service (AFIS) Officers or others PBN Implementation for ANSPs. Take your first steps in of Unmanned Aircraft Systems
with the basic knowledge of teaching, and practical methods, implementing instrument procedures based on PBN navigation
specifications and project managing the related airspace changes.
(UAS/drones) New
principles and tools to manage the interaction with trainees during Refresher Training - with Entry Point North
On-the-Job Training. This course concentrates on basic Terminal Manoeuvring Area Online Code*: TCVl-06
(TMA) airspace design. Online Code*: TCVT-56
| Length: 5d
| Length: Customized
Learn the latest on the legal, regulatory and safety implications
efresher training for Air Traffic Controllers to review, reinforce
R of Unmanned Aircraft Systems (UAS/ drones) on civil aviation
and upgrade your existing knowledge and skills. and how UAS are being integrated into the Air Traffic
Management system.
40 41TRAINING CATALOG | AIR NAVIGATION SERVICES COURSES
Airline Maximize your potential as an airline manager
and improve your management skills with the help
Business
of industry case studies, challenging simulation
programs and hands-on, practical training.
Synthetic Training Device Instructor Train the Trainer - with Entry Point North We provide basic to advanced level aviation business
- with Entry Point North
Online Code*: TCVT-51
Online Code*: TCVT-59
| Length: 5d
Management knowledge in the areas of marketing channels,
sales management, advertising, research, consumer
| Length: 5d
behavior and communications. Our courses
Gain the necessary skills and knowledge to deliver effective and diplomas address current industry challenges
The course addresses qualified Air Traffic Control, AFIS Officers classroom training. Participants will become more confident in and will equip you with the knowledge and tools
delivering presentations to an audience. Designed for instructors,
and others, interacting with students in a simulator environment, you need to overcome them.
who wish to become competent and licensed Synthetic Training training specialists or other staff delivering classroom-based
Device Instructors (STDIs). lessons/presentations in a training environment.
System Wide Information Management Train the Trainer for CNS, AIS and MET
(SWIM) New Online Code*: TCVT-32
Online Code*: TCVT-71 | Length: 5d
| Length: 2d
Improve your instructional skills to conduct effective CNS, AIS
and MET training through these demonstrations and practical
Benefit from the latest on SWIM by reviewing the standards,
activities. This course goes beyond traditional instructional
infrastructure, governance and implementation that enable
concepts, showing you training techniques specific to this
the management and exchange of ATM-related information.
specialized subject matter and audience.
Threat and Error Management
(TEM) in ATM New
Online Code*: TCVT-85
| Length: 5d
Learn how to prevent incidents and accidents by using
a documented and structured approach to safety management
in Air Traffic Management. You will be taught how to apply the DIPLOMAS
concepts of Team Resource Management (TRM) and specifically
Airline Business Development Diploma
Threat and Error Management (TEM).
The IATA Diploma in Airline Business Development provides the platform to effectively develop the skills and behaviors required to
Also available in Spanish achieve key commercial objectives. This diploma comprises two required courses in airline marketing and sales strategies that provide
you with key fundamental information, and two elective courses in topics such as strategic partnerships, distribution strategies and
e-Commerce or negotiation skills, to further your proficiency to implement airline business development strategies. DIPL-15
Requirements: 2 Required courses and 2 Elective courses
Airline Management Diploma
Master airline management and emerge with the skills to anticipate, respond, and adapt to the demands and challenges of a changing
industry. DIPL-38
Requirements: 2 Required courses and 2 Elective courses
Leads to Diploma eTextbook Classroom Printed Textbook Virtual eLearning
* Visit www.iata.org/training-search and enter the 6-character code for more information.
Contact: training.performance@iata.org
42 43You can also read
