COMMERCE COMMITTEE 2015/16 Annual Review of the Ministry of Business, Innovation and Employment Questions 1 - 102 December 2016 - NZ Parliament

 
COMMERCE COMMITTEE

2015/16 Annual Review of the
Ministry of Business, Innovation
       and Employment

       Questions 1 – 102

        December 2016

                1
The Ministry has provided responses for the period since its formation on 1 July 2012 where possible.
It has analysed a large amount of data to respond to the Committee’s questions in the time available.
Where we do not collect the data in a way consistent with the form of the question we have
answered to the extent that we can.

RESTRUCTURING/REVIEWS

Question 1

What restructuring occurred during 2015/16 and each of the previous four financial years? Please
provide copies of any evaluations carried out prior to restructuring, and details of the structural
change; the objective of restructuring; staff increases or reductions as a result; and all costs
associated with the change including costs of redundancy.

Please refer to the responses to questions 11 and 12 in the Minister for Economic Development’s
responses to the 2016 Estimates Examination questions at:
https://www.parliament.nz/resource/Minister for Economic Development Estimates Examination
responses 2016.

Question 2

Was any work conducted around mergers with other agencies in the 2015/16 year? If so, for each
such project, what agencies were being considered for mergers?

Please refer to the responses to questions 11 and 12 in the Minister for Economic Development’s
responses to the 2016 Estimates Examination questions at:
https://www.parliament.nz/resource/Minister for Economic Development Estimates Examination
responses 2016 for information relating to the move of the Government Property Group and
Standards New Zealand into the Ministry, the transfer of some responsibilities from the Canterbury
Earthquake Recovery Authority (CERA), and the establishment of the Computer Emergency Response
Team (CERT). Please also refer to the response to question 6 below.

Question 3

Was any re-branding undertaken in the 2015/16 financial year? If so, what did the rebranding
involve, how much was spent on rebranding, why was it undertaken, and was it carried out internally
or externally? What rebranding was carried out in each of the previous four financial years?

The Ministry did not undertake any rebranding in 2015/16 or the previous two years. The Ministry
undertook re-branding in 2012/13, when its brand was developed internally at a total cost of
$6,887.

Question 4

Are any inquiries or investigations currently being undertaken into performance by any external
agency? If so, please provide the following details:
        - The body conducting the inquiry/investigation
        - The reason for the inquiry/investigation
        - The expected completion date

                                                  2
The Performance Improvement Framework (PIF) Follow-up Review of the Ministry is currently
underway. This follow-up PIF Review will consider the Ministry’s direction of travel since the 2014
PIF. The reviewers are expected to report back to the Chief Executive with initial findings in
November 2016, with publication to follow in 2017.

The Office of the Auditor General (OAG) is currently undertaking a Performance Audit of some
aspects of visa processing. In June 2016 Immigration New Zealand completed a significant business
transformation project, which had specific cabinet funded capital of $109million. The OAG is
undertaking a performance audit of the management of the change programme associated with
the development and delivery of the new technologies, business processes and ways of working;
and to ensure that the organisation is on track to achieve the intended outcomes from the change
programme. The Audit is expected to be completed by 30 June 2017.

BUDGET INITIATIVES

Question 5

For each new spending initiative introduced over the last four Budgets (ie, Budget 2012, Budget
2013, Budget 2014, and Budget 2015), what evaluation has been undertaken of its effectiveness
during 2015/16 and what were the findings of that initiative? Please provide a copy of the evaluation
reports. Where no evaluation has been completed, what provision has been made for an evaluation
to occur and what is the timeframe for that evaluation?

The Ministry has completed or is undertaking the following evaluations:

            Evaluation of PreSeed Accelerator Fund outputs (completed in 2014 and planned to be
             repeated in 2017)
            Global Impact Visa Evaluation (being scoped − scheduled to begin in 2016/17)
            Impact of the Financial Markets Conduct Act 2013 (due for completion 2019)
            Kainga Whenua — Infrastructure grant (Internal evaluation completed April 2014)
            Mangere Reception Centre evaluation (begun 2014/15, expected completion 2018/19)
            National Science Challenges (performance framework including evaluation signed off in
             2015, evaluations planned for 2018 and 2024)
            National Strategic Plan for Science in Society: Evaluation of Pilot Initiatives (due for
             completion in 2016)
            New Zealand Cycle Trail evaluation (completed in 2016)
            NZ Screen Production Grant (initial review completed in 2015 and full evaluation planned
             for 2018)
            Pathway Student Visa Evaluation (being scoped – scheduled to begin in 2016/17)
            Weathertight homes financial assistance package (completed and on the web)
            Workplace Health and Safety (began in 2016).

Reports for completed evaluations are available on request.

                                                  3
COST AND SERVICE CHANGES

Question 6

What new services, functions or outputs have been introduced in the last financial year? Describe
these and estimate their cost.

Three new services were introduced into the Ministry in 2015/16:

1. Specific functions from the Canterbury Earthquake Recovery Authority (CERA) were transferred to
the Ministry on 1 December 2015. The functions relate to:
         Supporting the residential rebuild in relation to:
              o Brokering solutions for emerging residential rebuild issues
              o Monitoring the pace and rate of insurance settlements
              o The Residential Advisory Service governance and operational delivery of services.
         Monitoring the procurement of the public sector rebuild including:
              o Analysing progress of the rebuild
              o Providing procurement advice and coordination
              o Informing and engaging with the construction market.

The total operating cost of the transferred CERA functions over the next three years is $6.726 million.

2. The Property Management Centre of Expertise, now called the Government Property Group, was
transferred on 1 April 2016. Its role is to lead and assist government agencies in meeting the goals
set by government for the efficient and effective management of the Crown estate. The total
operating cost of the Government Property Group over the next three years is $9.006 million.

3. Standards New Zealand was transferred on 1 March 2016. It is responsible for standards
development and assumes responsibility for New Zealand linkages to the international standards
community. The total operating cost of Standards NZ over the next three years is $12.426 million.

Information on major changes in services, functions or outputs introduced for the 2015/16 financial
year can also be found in the Analysis of Significant Trends sections of the Estimate of Appropriations
for the year ending 30 June 2016 for each of the Votes administered by the Ministry. Please refer to
the Information Supporting the Estimates of Appropriation for the following Votes within the
Economic Development and Infrastructure Sector (EDaIS), and Social Development and Housing
Sector (SDaHS):
      Vote Business, Science and Innovation (EDaIS) on pages 25 to 26
         (http://www.treasury.govt.nz/budget/2015/estimates/v1/est15-v1-buscin.pdf
      Vote Labour Market (EDaIS) on pages 198 to 199
         (http://www.treasury.govt.nz/budget/2015/estimates/v1/est15-v1-labmar.pdf)
      Vote Building and Housing (SDaHS) on pages 13 to 14
         (http://www.treasury.govt.nz/budget/2015/estimates/v10/est15-v10-buihou.pdf.

                                                   4
Question 7

What services, functions or outputs have been cut, reduced, or had funding reprioritised from in the
last financial year? Describe the service or function concerned and estimate the cost saving.

The Ministry did not cut or curtail services or reprioritise funding in 2015/16. Please refer to the
response to question 9 for projects, policies or programmes carried forward from the 2015/16
financial year to the current financial year.

Question 8

What programmes or projects, if any, were delayed in the 2015/16 financial year and what was the
reason for any delay in delivery or implementation?

For information relating to changes in the timing of delays of the Ministry’s outputs please refer to
the response to question 9, and the commentaries on Significant Financial Variances in the Ministry’s
Annual Report 2015/16 (pages 13 to 67).

                                                    5
Question 9

How much funding for specific projects, policies or programmes has been carried forward from the 2015/16 financial year to the current financial year? For each,
please provide the following details:
        - Name of project, policy or programme
        - Amount of funding brought forward
        - Amount of funding already spent
        - Amount of funding originally budgeted for the project
        - Estimated completion date.

The table below shows funding for specific projects, policies or programmes carried forward from the 2015/16 financial year to the current financial year.

        Name of project, policy or programme                         Portfolio             Funding       Funding     Amount of    Amount of            Estimated
                                                           (IPET – In Principle Expense    brought       brought      funding       funding           completion
                                                                     Transfer)            forward to    forward to already spent originally               date
                                                                                           2016/17       2017/18    2016/17 – at budgeted for
                                                                                            ($000)        (S000)   30.8.16 ($000) the project
                                                                                                                                  In 2016/17
                                                                                                                                     ($000)
Departmental
Vote Building and Housing
Post Disaster Building Management Programme               Building and Housing - IPET            350                -
Smarter Homes Website                                     Building and Housing - IPET            120                -
Professional Engineering input toward the Resolution of   Building and Housing – IPET              -              250             60            700 30 June 2018
Canterbury Residential Rebuild Design Uncertainty
Vote Business, Science and Innovation
Emergency Response System programme                       Communications                          500                -           277          1,250          Ongoing
Investment Management System                              Science and Innovation                1,500                -
Regional Growth Programme                                 Economic Development                    750                -                                             -
Tourism Infrastructure and Regional Development           Tourism                                 400                -
Creative Sector Review                                    Commerce and Consumer                   500                -
                                                          Affairs – IPET

                                                                                6
Name of project, policy or programme                       Portfolio             Funding      Funding      Amount of    Amount of      Estimated
                                                         (IPET – In Principle Expense    brought      brought       funding       funding     completion
                                                                   Transfer)            forward to   forward to already spent originally          date
                                                                                         2016/17      2017/18     2016/17 – at budgeted for
                                                                                          ($000)       (S000)    30.8.16 ($000) the project
                                                                                                                                In 2016/17
                                                                                                                                   ($000)
Biz.govt.nz website refresh and the Compliance Matters Commerce and Consumer                   250             -
project                                                Affairs – IPET
Regions and Cities Programme                           Economic Development –                1,900             -
                                                       IPET
Regional Growth Programme (RGP)                        Economic Development –                1,000             -
                                                       IPET
The Auckland Co-Design Lab                             Economic Development –                  350             -                        182 30 June 2017
                                                       IPET
Better Public Services Seed Fund                       Economic Development –                1,119
                                                       IPET
New Zealand International Conference Centre (NZICC) Economic Development –                      50             -
                                                       IPET
Minerals and Petroleum Resource allocation processes Energy and Resources – IPET               300             -
Information Management System (IMS) Refresh            Science and Innovation – IPET         1,000             -
Multi National Corporation                             Science and Innovation – IPET           600             -
Science in Society                                     Science and Innovation – IPET           184             -
Christchurch Integrated Government Accommodation State Services – IPET                         242             -
(CIGA) project
Vote Labour Market
Immigration Global Management System                   Immigration                           5,000             -                                           -
Migrant Research Programme                             Immigration                           1,600             -
Immigration Global Management System                   Immigration – IPET                    5,000             -
Job Fairs                                              Tertiary Education, Skills and          500             -                              30 June 2017
                                                       Employment – IPET

                                                                              7
Name of project, policy or programme                     Portfolio             Funding      Funding     Amount of    Amount of      Estimated
                                                       (IPET – In Principle Expense    brought      brought      funding       funding     completion
                                                                 Transfer)            forward to   forward to already spent originally         date
                                                                                       2016/17      2017/18    2016/17 – at budgeted for
                                                                                        ($000)       (S000)   30.8.16 ($000) the project
                                                                                                                             In 2016/17
                                                                                                                                ($000)
Departmental Capital Transfer
Immigration Global Management System                  Economic Development                13,278
Refugee Resettlement Facilities (Mangere)             Economic Development                19,600             -
Vision 2015                                           Economic Development                28,414             -                                          -
Non-Departmental
Vote Building & Housing
Exploring Feasible Homeownership Initiatives          Building and Housing                 5,000             -                     5,000   30 June 2017
Financial Assistance Package for Weathertight Homes   Building and Housing                   846             -                       846   30 June 2017
Canterbury Earthquakes                                Building and Housing – IPET          1,650             -                         -   30 June 2017
Weathertight Services: Guarantee Fee Subsidy          Building and Housing – IPET            200             -                         -   30 June 2017
Vote Business, Science and Innovation
Emergency Response System programme                   Communications                       1,013             -           13            -      Ongoing
Tourism Growth Partnerships                           Tourism                              6,500             -            -            -      Ongoing
Major Events Development Fund                         Economic Development                 3,000         4,000        1,590       13,000      Ongoing
Saudi Arabia (Al Khalaf) Food Security Project        Economic Development                   470             -                       470 30 June 2017
Australian Synchrotron                                Science and Innovation               6,517             -                         -      Ongoing
Māori Innovation Fund                                 Science and Innovation               1,536             -            0        4,536      Ongoing
Maintaining the Quality of the Great Rides            Tourism                                500           500            0        2,500      Ongoing
National Cycleway Fund - Extension                    Tourism                              1,000             -            0        6,600      Ongoing
Non-Urban Infrastructure                              Communications – IPET                1,500             -           15          312 30 June 2019
Saudi Arabia (Al Khalaf) Food Security Project        Economic Development - IPET          2,436             -                       470 30 June 2017
Grant Recognition                                     Economic Development –               5,465
                                                      IPET
Major Events Development Fund                         Economic Development –                 767                                  13,000       Ongoing
                                                      IPET
                                                                            8
Name of project, policy or programme                   Portfolio             Funding      Funding     Amount of    Amount of       Estimated
                                                     (IPET – In Principle Expense    brought      brought      funding       funding      completion
                                                               Transfer)            forward to   forward to already spent originally          date
                                                                                     2016/17      2017/18    2016/17 – at budgeted for
                                                                                      ($000)       (S000)   30.8.16 ($000) the project
                                                                                                                           In 2016/17
                                                                                                                              ($000)
Engaging New Zealanders                             Science and Innovation - IPET          942                       1,208         8,849       Ongoing
Genomics Research                                   Science and Innovation - IPET       12,084                                     4,000       Ongoing
Repayable Grants start up                           Science and Innovation - IPET        3,000                       1,587        13,996       Ongoing
Food Safety Science and Research Centre (FSSRC)     Science and Innovation - IPET        1,500                                                 Ongoing
National Cycleway Fund -Extension                   Tourism – IPET                         400                                     6,600       Ongoing
Pike River Mine Site                                Energy and Resources - IPET          1,600                           0              l 30 June 2017

Non-Departmental Capital
WorkSafe NZ ICT Business Capability and Equipment   Workplace Relations and              6,552              -            0         9,552 30 June 2017
                                                    Safety
Seed Co-Investment Funds                            Economic Development –               1,859              -        1,655         3,030 30 June 2017
                                                    IPET

                                                                          9
Question 10

How many projects or contracts signed in 2015/16 that were due to be completed in 2015/16 were shelved,
curtailed or pushed into out years? For each, what was the project name, what was the total budgeted cost, what is
the actual cost to date, what was its purpose and why it was it not completed in 2015/16?

Please refer to the response to questions 7, 8 and 9.

USER CHARGES

Question 11

What user charges were collected in the last financial year and what was the revenue from each of them? How does
this compare to the previous financial year?

There has been a significant increase in the Ministry’s third party and other revenue from 2014/15 to 2015/16 (see
page 101 of the Ministry’s Annual Report 2015/16). Revenue from user charges has increased 10 per cent from
2014/15. The increase is largely driven by an increased demand for immigration visa and entry permits, with a
volume increase of 16 per cent from 2014/15 to 2015/16. Revenue from immigration user charges increased by
$27.9 million between 2014/15 and 2015/16.

The table below shows the revenue from the user charges collected in 2015/16 and 2014/15.

                   Portfolio                       2014/15          2015/16
                  User charge                         $                $
 Commerce and Consumer Affairs
 Official Assignee Functions
 Insolvency Act fees                                    2,688,504    2,894,465
 Companies Act liquidation fees                           402,145      887,422
 Registration and Granting of Intellectual
 Property
 Design Act fees                                         281,600       315,950
 Registration and Granting of Intellectual
 Property
 Patents Act fees                                   8,545,337        5,231,795
 Trade Marks Act fees                              13,958,545       14,866,726
 Plant Variety Rights Act fees                        411,473          389,413
 Registration and Provision of Statutory
 Information
 Companies Act fees                                10,541,617       10,558,445
 Companies Reregistration Act fees                  7,226,330        7,835,635
 Friendly Societies and Credit Union Act fees           7,481            4,589
 Incorporated Societies Act fees                       98,374           89,746
 Personal Properties Securities Act fees           10,795,007       11,288,289
 Retirement Villages Act fees                         252,009          227,043
 Securities Act fees                                1,181,791        1,250,168
 Unit Trusts Act fees                                   1,778            1,956
 Motor Vehicle Dealers Act fees                     1,403,543        1,394,729
 Trading Standards
 Weights and Measures Act fees                            87,901       135,755

                                                            10
Portfolio                   2014/15       2015/16
                User charge                      $             $
Communications
Radio licences - Spectrum licences              7,488,834     7,993,662
Energy
Management of the Crown Mineral Estate
Crown minerals (minerals) permit fees           3,203,239     2,566,291
Crown minerals (petroleum) permit fees          2,130,284     2,077,065
Housing
Building Regulation and Control
Building Act determination fees                   27,814        22,540
Building Act national multiple-use approval       40,922        48,725
fees
Occupational Licensing
Building Practitioners Licensing fees           4,670,057     4,848,885
Electricity Act practitioner licensing fees     3,351,070     2,044,143
Residential Tenancy And Unit Title
Services
Unit Title Act dispute resolution fees           850,162       856,279
Weathertight Services
Weathertight Homes Resolution Services            36,445        25,778
Act resolution services fees
Weathertight Homes Resolution Services           310,703       (21,008)
Act loan guarantee fees
Immigration
Immigration Services                            2,728,759     3,855,714
Immigration Act visa and entry permit fees    175,178,567   201,695,134
Immigration Advisers Licensing Act fees           623,824       877,933
Workplace Relations and Safety
Employment Relations Authority fees              156,229        78,119

                                                    11
PROPERTY/CAPITAL WORKS

Question 12

How much funding was allocated to capital works in the last financial year? How does this figure compare to that
allocated and that spent in the previous four financial years?

The funding allocated to capital works by the Ministry was $114.67 million in 2015/16. This included $88.7 million
investment in information technology, of which $44.9 million was invested in Immigration NZ’s Vision 2015
programme and enhancement work stream. The table below shows the funding allocated to capital works for the
last four years.

          Year                  2015/16          2014/15          2013/14              2012/13
    Funding allocated                 114.67        119.15                 127.671        61.274
        $ million

Question 13

What land, building, and other assets were sold in 2015/16? What processes were undertaken for the disposal of
these assets and how much did they sell for? How does that compare to each of the previous four financial years?

The following assets were sold by the Ministry in 2015/16, 2014/15, 2013/14 and 2012/13:

           2015/16                             2014/15                               2013/14                       2012/13
    23 motor vehicles sold -         17 motor vehicles sold -             104 motor vehicles sold –      10 motor vehicles*
     $102,441                          $82,478                               $701,080                       Office equipment*
                                      Surplus furniture and                Office equipment
                                       office equipment (former                                          Transfer of assets to
                                       Wellington buildings            Transfer of assets to             Callaghan Innovation (not
                                       $130,000; offshore              WorkSafe NZ (not sold)            sold)
                                       refurbishments $610)

*Figures not available from legacy financial systems.

The Ministry’s Fixed Asset Policy dictates the process for disposing of assets. It states that assets may be disposed of
if they no longer meet the needs of the Ministry. Assets should be disposed of in the most efficient and equitable
way after satisfying all policy conditions. The goal being to maximise the net proceeds by the use of the most
appropriate sale channel such as:
      requesting prices from multiple purchasers
      advertised tender
      public auction.

Question 14

How much floor space does your department, agency or organisation lease and what is the annual cost per square
metre and total cost in each building of those leases? How does this compare with each of the previous four financial
years?

Please refer to Appendix 1.

                                                                  12
Question 15

Were any of your offices relocated in 2015/16? In each case please provide where did the office move from and to, a breakdown of the cost of relocating, the amount of
any saving or increase in rent paid resulting from the move, the floor space of the original and new office, and the reason for the relocation. Please also provide these
details for each of the previous four financial years.

The relocation of Ministry offices over the last two years reflects the process of consolidating of the Ministry’s floor space in New Zealand. These changes have been carried
out to enable more efficient and effective delivery of services. The consolidation of the Ministry’s head office functions at 15 Stout Street, and the configuration of
investment in the fit out, will deliver significant taxpayer savings of $40 to $50 million over the next 20 years.The table below shows the offices relocated by the Ministry in
2013/14, 2014/15 and 2015/16. There were no office relocations in 2012/13.

Date          Office             Floor      New location       Floor space    Reason                                                          Saving   Relocation
                               space m²                            m²                                                                                     cost
                                                                                                                                                           $
July 2013     Level 4, 99           208.6   56 The Terrace,             No    Absorbed into existing rented office space at no extra rental   Yes            25,000
              Customhouse                   Wellington           additional   cost
              Quay,                                             floor space
              Wellington
October       36 Monroe            218.81   19 Bower                875.00    Absorbed into existing rented office space at no extra rental   Yes           108,000
2013          Street, Napier                Street, Napier                    cost
February      110 Wrights           61.56   Level 2, 10             417.00    Porta cabins were used as mediation rooms and the other         No            151,279
2014          Road (porta                   Nelson Street,                    as a staff toilet block
              cabins),                      Christchurch
              Christchurch
August-       86                  5110.30   15 Stout Street,     20,709.00    Relocation to new National Office and Project Central           Yes        16,784,622
September     Customhouse       10,118.00   Wellington            2,312.81
2014          Quay,                909.20   110
              Wellington        13,178.46   Featherston
              56 The             1,577.60   Street,
              Terrace,                      Wellington
              Wellington
              60 The
              Terrace,
              Wellington
              33 Bowen
              Street,

                                                                                         13
Date         Office               Floor     New location       Floor space   Reason                                                         Saving     Relocation
                                space m²                           m²                                                                                     cost
                                                                                                                                                           $
             Wellington
             G & Lvl 1, 205
             Victoria Street,
             Wellington
August-      included in         Included   14 Hartham              181.78   Immigration Compliance - not in scope with other moves         n/a               51,244
September    above               in above   Place, Porirua                   due to special requirements.
2014
September    Part Level 10,       720.90    135 Victoria            545.13   Relocation back to permanent office after temporary            Yes                 8,319
2014         56 The                         Street,                          relocation due to earthquake strengthening in original
             Terrace,                       Wellington                       building
             Wellington

September    135 Victoria         545.13    Level 19, 56          1,201.50   Temporary relocation (11 months) due to earthquake             No                15,000
2014         Street,                        The Terrace,                     strengthening in original building. WorkSafe took up half
             Wellington                     Wellington                       the space
November     33 Kings             350.00    n/a                        n/a   WorkSafe NZ staff locating to new WorkSafe offices             n/a      WorkSafe NZ so
2014         Crescent,                                                                                                                               not a cost to the
             Lower Hutt                                                                                                                                      Ministry
March 2015   355 Riccarton        125.00    51 Victoria             541.67   End of lease and more suitable premises (51 Victoria St,       No       See response to
             Road,                          Street,                          Christchurch)                                                                question 16
             Christchurch                   Christchurch
April 2015   85 The               841.72    Level 1, 205            704.00   Purpose built Mediation Suites and Insolvency Service (level   Yes      See response to
             Terrace,                       Victoria Street,                 1, 205 Victoria Street, Wellington                                          question 16
             Wellington                     Wellington
May 2015     NZ Embassy,          131.80    NZ Embassy,             131.80   Two year temporary relocation of NZ Embassy, Moscow.           No              340,4651
             Moscow                         Moscow                           Led by MFAT
June 2015    API Tower, lvl       187.10    Emirates                143.60   Co-location with NZTE. Led by NZTE                             No               475,715
             15 Sheikh                      Tower, Sheikh
             Zayed Road,                    Zayed Road,
             Dubai                          Dubai
December     Manila                196.9    Manila, Zuellig          196.9   Relocation to collocate with MFAT                              No               446,367
2015                                        Building,
                                            Makati Avenue
                                            Corner Paseo
                                            de Roxas

                                                                                        14
Question 16

How much was spent on each renovation, refurbishment or redecoration project in offices or buildings of the department, agency or organisation that cost more than $5,000
in the 2015/16 financial year? For each, please provide the following details:
      a. A description of the renovation carried out
      b. Location of the project
      c. Name of provider(s) or manufacturer(s)
      d. Type of product or service generally provided by the above
      e. Cost of the project
      f. Completion date
      g. Whether tenders were invited, if so, how many were received
      h. List separately any single item of furniture or fixture worth more than $2,500 with its cost.

The table below sets out the refurbishment projects completed by the Ministry in 2015/16.

      Details          Location       Name of provider          Type of           Cost           Completion               Tenders                     Furniture
                                                            product/service        $                date
Office refit        Beijing          Shenglejia             Redecoration            266,485      July 2015    Yes - two                                             N/A
                                     Decoration Design Co
                                     Ltd
Replacement desks   39 Paramount     Vidak                  Minor re-desking            47,173   Aug 2015     In accordance with All of                             N/A
and cabling         Drive,           Datacom                                                                  Government procurement
                    Henderson        DW Dentice

Re-desking          280 Queen        Vidak                  Expansion of                39,677   Feb 2016     In accordance with All of                             N/A
                    Street,          DW Dentice             teams, with                                       Government procurement
                    Auckland         Datacom                desking and
                                                            furniture required
                                                            (plus IT set up)

                                                                                   15
Question 17

What offices were closed in 2015/16 and how much is the closure of each office expected to cost or
save? What offices were closed in each of the previous four financial years?

The closure of Ministry offices over the last two years reflects the process of consolidating the
Ministry’s floor space in New Zealand and changes associated with Immigration NZ’s Vision 2015.
These changes have been carried out to enable more efficient and effective delivery of services to
businesses and customers. The table below shows the Ministry offices that were closed in 2015/16
and previous years.

  Year             Business group                         Location                  Annual cost saving
                                                                                            $
 2013/14   Immigration NZ                 Sydney office                                           935,000
 2013/14   Work Safe                      70 Victoria Avenue, Invercargill                         31,920
 2013/14   Work Safe                      77 Sophia Street, Timaru                                 24,875
 2013/14   Mixed                          86 Customhouse Quay, Wellington                       1,330,364
 2013/14   Mixed                          Liu Hua Road, Guangzhou, China                               1,920
 2014/15   Immigration NZ                 Level 3, 1 Bond Street, Dunedin                          52,808
 2014/15   Market Services                Wicksteed Street, Wanganui                                   7,200
 2014/15   Market Services                Level 3, 41 Shortland Street                            381,000
 2014/15   Corporate Services             34 Shortland Street, Auckland                           178,751
 2014/15   Immigration NZ                 533 Anglesea Street, Hamilton                           103,988
 2014/15   Work Safe and Market           1131-1143 Arawa Street, Rotorua                         125,581
           Services
 2014/15   Immigration NZ                 2425 Olympic Boulevard, Los Angeles,                     62,193
                                          USA

Question 18

What offices did your department, agency or organisation open in 2015/16 and how much is the
opening of each office expected to cost or save? What offices were opened in each of the previous
four financial years?

The Ministry opened the following offices locations in 2015/16 and in previous years.

       Year            Business group               Location                     Annual cost
                                                                                     $
 2015/16             Market Services    160 Lambton Quay, Wellington                      273,320
 2014/15             Immigration NZ     385 Tianhe Road, Guangzhou,                            6,413
                                        China

                                                   16
Question 19

How many regional offices or offices other than your department, agency or organisation’s head
office, reduced their opening hours during the 2015/16 financial year listed by opening hours, date of
change, and location?

No offices have reduced their opening hours.

Question 20

How many vehicles did your department, agency or organisation own during the 2015/16 financial
year and to what office are each of these vehicles assigned by vehicle year and vehicle model? How
many were owned during each of the previous four financial years and to what office are each of
these vehicles assigned by vehicle year and vehicle model?

Please refer to Appendix 2.

Question 21

What is the total amount spent on purchasing vehicles during the 2015/16 financial year and to what
office are each of these vehicles assigned by vehicle year and vehicle model? How much was spent
during each of the previous four financial years and to what office are each of these vehicles assigned
by vehicle year and vehicle model?

The table below contains the details of a vehicle purchased by the Ministry in 2015/16.

        Model               Year of                         Location                      Cost
                          manufacture                                                      $
Ford Ranger XLT Utility       2016         Napier/Central North Island region             45,003

In 2013/14 the Ministry purchased 51 vehicles at a total cost of $1,299,441; an average cost of
$25,480 per vehicle and in 2014/15 two vehicles were purchased at a total cost of $89,170; an
average cost of $44,585 per vehicle. The type of vehicles purchased in 2014/15 and 2015/16 are
required to allow the Ministry’s Official Assignee Compliance Unit to drive onto properties to seize
and tow stolen property, and to drive onto farms vested in the Official Assignee.

Question 22

Were any labour and/or contractor costs been capitalised into capital project costs during the
2015/16 financial year, if so, for each project what is the breakdown by project of labour vs non
labour costs?

Please refer to Appendix 3.

                                                  17
ICT

Question 23

Does your department, agency or organisation have a policy about the use of personal email
accounts (e.g. Gmail accounts) in the workplace; if so, what policies are in place and do those policies
include a prohibition on the use of such accounts for official government business? How many
breaches of any such policy during the last financial year were reported and how does this compare
to each of the previous four financial years?

The Ministry has an ICT Acceptable Use Policy that ensures that all the Ministry’s data, information
and technology is used in the correct way and for the appropriate reason. Limited personal use is
acceptable provided that it does not:

         unduly impact productivity
         threaten the security of the Ministry’s ICT environment
         negatively impact system performance and cost.

The Ministry also has an Employee Security Responsibilities policy statement that supports its
Security Policy. The policy statement specifically prohibits sending the Ministry’s official information
to personal email accounts. There were no reported breaches of this specific aspect of the policy in
2015/16.

Question 24

What IT projects, if any, were shelved or curtailed in the 2015/16 year and how much will have been
spent on each project before it is shelved or curtailed?

The following IT projects were discontinued in 2015/16.

                               Name of project                                  Amount spent
                                                                                     $
 HR Transformation Programme – Human Resources Information System                  1,805,035
 Performance Hub Phase 2                                                              57,790

Question 25

What IT projects, if any, were completed or under way in the 2015/16 year?
For each, please provide the following details:
     - Name of project
     - Initial estimated budget
     - Initial estimated time frame
     - Start date
     - Completion date or estimated completion date.
     - Total cost at completion or estimated total cost at completion.

Please refer to Appendix 4.

                                                   18
Question 26

How much was spent for software licensing fees in the 2015/16 financial year and how does this
compare with spending in each of the previous four financial years?

The following amounts were spent on software licensing fees from 2012/13 to 2015/16. The cost of
software licences is increasing in line with the provision of more services online by the Ministry.

                                                 2012/13   2013/14   2014/15   2015/16
                                                    $         $         $         $
 Software licence fees                          5,806,937 6,110,149 6,387,475 7,957,106

Question 27

How many websites did your department, agency or organisation run in 2015/16 and for each, what
is it called, what is its URL, when was it established, what is its purpose and what is the annual cost of
operating it?

Please refer to Appendix 5.

Question 28

How many data security issues were identified in the 2015/16 and how many data security issues
were there in each of the previous four financial years? If there were breaches, what were they and
what are the titles of any reports into them?

The Ministry implemented a central Security and Privacy Event Reporting System in April 2014.
Fifteen data security issues were reported in 2014/15. The titles of the reports were Case #9, Case
#42, Case #48, Case #56, Case #58, Case #61, Case #63, Case #133, Case #143, Case #177, Case #203,
Case #225, Case #231, Case #245, and Case #314.

A further 19 data security issues were reported in 2015/2016. The titles of the reports were Case
#275, Case #299, Case #301, Case #322, Case #340, Case #351, Case #370, Case #381, Case #382,
Case #387, Case #437, Case #446, Case #465, Case #552 and Case #560, Case #574, Case #575, Case
#588, Case #591.

Question 29

How many laptop computers, tablet computers and hard drives, if any, provided or paid for by did
the Department, agency or organisation have been lost or gone missing in the 2015/16 financial year;
and how many of these were returned to or found by did the Department, agency or organisation if
any? How many were lost or missing and how many subsequently returned or found in each of the
previous four financial years?

Four laptop devices were reported lost or missing by the Ministry staff in 2015/16. Two of those
laptop devices were returned or found. The Ministry identified no risks relating to these losses to the
security of its information systems.

                                                   19
REPORTS, PLANNING, AND EVALUATION

Question 30

Please provide a list of all reports that were prepared in 2015/16 relating to:
     baseline update (if applicable)
     value for money
     savings identified.

The following reports were prepared:
     2015 October Baseline Update (OBU) reports for: Vote Business, Science and Innovation
        (consisting of Commerce and Consumer Affairs, Communications, Economic Development,
        Energy and Resources, Science and Innovation, and Tourism portfolios), Vote Building and
        Housing, and Vote Labour Market (consisting of ACC, Immigration, Tertiary Education, Skills
        and Employment, and Workplace Relations and Safety portfolios).
     2016 March Baseline Update (MBU) reports for: Vote Business, Science and Innovation
        (consisting of Commerce and Consumer Affairs, Communications, Economic Development,
        Energy and Resources, Science and Innovation, State Services, and Tourism portfolios), Vote
        Building and Housing, and Vote Labour Market (consisting of ACC, Immigration, Tertiary
        Education, Skills and Employment, and Workplace Relations and Safety portfolios).

Question 31

Please provide copies of the current work programme.

The Ministry’s Statement of Intent 2015/19 sets out its role and functions (page 6) and its operating
intentions (pages 12 to 26). These provide the focus for the Ministry’s activities and delivery of
outputs and services. Further information on the Ministry’s work can be provided on request.

Question 32

Please list projects and major policy initiatives progressed in 2015/16.

Please refer to pages 10 to 68 of the Ministry’s Annual Report 2015/16 for projects and major policy
initiatives progressed in 2015/16.

Question 33

Please provide copies of any reports made to the Minister in 2015/16 about performance against the
agency or organisation’s Statement of Intent, Statement of Corporate Intent, Statement of
Performance Expectations or Output Plan.

Please refer to Appendix 6 for the Ministry’s reports provided to Ministers against the Output Plan
2015/16 for the period January to June 2016.

The reports for the period July to December 2015 were provided as part of Ministers’ Estimates
Examination responses and can be found here: https://www.parliament.nz/en/pb/sc/submissions-
and-advice/.

                                                   20
Question 34

How many evaluations of policies or programmes were completed in 2015/16? Please provide details of who carried out the evaluation, the cost of the evaluation, the date
completed, and its main findings.

The table below shows the evaluations of policies and programmes completed in 2015/16. Where reports on findings have been completed, copies are available on
request.

     Evaluations in 2015/16                                  Purpose                                Who conducted      Commenced          Completed         Cost
                                                                                                     the evaluation                                          $
Canterbury Earthquake              Customer satisfaction survey                                     Internal          Is ongoing until   Ongoing       Internal
Temporary Accommodation                                                                                               CETAS comes to                   resources
Service (CETAS)                                                                                                       closure (June                    (Survey
                                                                                                                      2017)                            Monkey
                                                                                                                                                       subscription)
Data Acquisition Programme         Intervention logic and monitoring/evaluation plan developed      Internal          November 2015      On hold       Internal
(DAP) Evaluation                   by the Research and Evaluation Unit late 2015.                                                                      resources
Evaluation of conformity           To evaluate the efficiency and effectiveness of New Zealand’s    Hudson Global     June 2015          September            35,363
assessment mutual recognition      mutual recognition agreements/arrangements, including how        Resources                            2015
agreements and arrangements        well they are achieving their stated objectives.

Evaluation of the Rural Housing    Evaluation of a pilot that aims to improve substandard           Internal          July 2014          Transferred   Internal
Regeneration Pilot                 housing in rural Northland. The pilot is funded through the                                           to TPK        resources
                                   Māori Housing Fund (the Fund was transferred from the
                                   Ministry to Te Puni Kokori in mid-2015).
Evaluation of the Social Housing   Implementation and outcomes of the Social Housing Reform         Internal          January 2015       September     Internal
Reform Programme - first           Programme. The Ministry has responsibility for the monitoring                                         2015          resources
monitoring report                  and evaluation of the programme working with Housing New
                                   Zealand, the Ministry of Social Development, and the
                                   Treasury.
Financial Markets Conduct Act      Evaluation of the impact of the new FMCA started this year.      Internal          March 2016         Ongoing              11,000
(FMCA) Evaluation                  The FMCA aims to strengthen financial markets and to make it
                                   easier for companies to access capital.
Funding review of the Equal        To assess the EEO Trust’s effectiveness in delivering value to   Internal          April 2015         Ongoing       Internal
Employment Opportunities Trust     businesses and the extent to which government funding of                                                            resources
                                                                                   21
Evaluations in 2015/16                                     Purpose                                Who conducted      Commenced        Completed          Cost
                                                                                                       the evaluation                                          $
(EEO Trust)                          the EEO Trust continues to be necessary and represents value
                                     for money for the government.
Global Impact Visa Evaluation        Provide evidence on the implementation, operation and early       Provider to be    Commissioned                     Still in
                                     outcomes of the pilot and to inform decisions on whether the      determined        2015/16. Will                    scoping
                                     pilot should be extended.                                                           commence in                      phase
                                                                                                                         2016/17
Health and Safety at Work            To evaluate whether the new Health and Safety at Work Act         Internal          May 2016         Ongoing –
evaluation                           2015, which came into effect on 4 April 2016, has achieved its                                       interim
                                     intended outcomes, in order to inform advice to the                                                  report due in
                                     government about any need for changes to policy or                                                   2018; final
                                     implementation.                                                                                      report due in
                                                                                                                                          2021
Minerals resource allocation         Review of the current minerals allocation methods operating       Internal          October 2014     June 2016       Internal
review                               in New Zealand for Crown-owned minerals. The review                                                                  resources
                                     assessed the extent to which current practices are resulting in
                                     efficient allocation of mineral permits.
MRRC Audit                           Audit of the six week reception programme at the Mangere          Cognition         Commissioned     Completed             10,000
                                     Refugee Reception Centre (MRRC).                                  Education Ltd     2014/15          July 2015

National Strategic Plan for          Process and outcomes evaluation of the Participatory Science      Karrikins Group   December 2015    Not             100,000 and
Science in Society – evaluation of   Platform, Unlocking Curious Minds contestable fund, Science                                          complete        internal
pilot initiatives                    Skills in Education, Teachers in Industry initiatives.                                                               resources
New Zealand Cycle Trail              Evaluation of the economic and social benefits of the New         Internal          October 2015     October         80,674 and
evaluation                           Zealand Cycle Trails, and lessons learnt at trail level                                              2016            internal
                                     governance and management.                                                                                           resources

Residential Advisory Service         Customer Satisfaction Survey                                      Internal          Ongoing          On-going        Internal
(RAS)                                                                                                                    through until                    resources
                                                                                                                         closure of RAS                   (Survey
                                                                                                                         in 2017                          Monkey
                                                                                                                                                          subscription)
                                                                                      22
Evaluations in 2015/16                                  Purpose                                  Who conducted      Commenced       Completed         Cost
                                                                                                       the evaluation                                       $
Residential Tenancies Act        Changes to the Residential Tenancies Act require insulation          Internal          August 2016     Ongoing       Internal
changes                          and installation of smoke alarms in all rental properties by
                                 2019. Work is underway to develop a monitoring and
                                 evaluation plan to enable ongoing monitoring of the impact of
                                 the changes to the Act.
Review of the Accelerator        Funding for the pilot Accelerators Programme ceases in June          Internal          August 2015     November      Internal
Programme                        2016. This review provides a basis for reporting to the                                                2015          resources
                                 Minister of Science and Innovation on the outcomes of the
                                 programme so far and advice on the future of the programme,
                                 including any implications for Budget 2016.
Vision 2015 Programme            This independent report was completed by Sir Maartin                 Rangitata         November 2015   April 2016    26,000
(Immigration New Zealand) – an   Wevers and Murray Jack. The report validates Immigrations            Consulting and
independent assessment of        New Zealand’s learnings and captures the high-level learnings        Ranch
lessons learned                  for the public sector.                                               Consulting
                                 This report identifies strategic learnings as well as operational-   Internal          November 2015   June 2016     Internal
Vision 2015 Programme -          level learnings that may be useful to agencies undertaking                                                           resources
Lessons Learned (Immigration     similar change.
New Zealand
WorkSafe New Zealand Funding     To determine the appropriate funding level for WorkSafe to           Internal and      August 2015     Ongoing –           29,038
Review                           achieve the Government’s Working Safer work health and               MartinJenkins                     due for
                                 safety deliverables and targets in the most effective way.                                             completion
                                                                                                                                        December
                                                                                                                                        2016
WorkSafe New Zealand Targeted    To undertake a targeted independent review of WorkSafe               MartinJenkins     October 2015    18 December         60,000
Independent Review               New Zealand which focused on its engagement, assessing the                                             2015
                                 quality of its interactions with stakeholders given WorkSafe’s
                                 education, engagement and enforcement roles.

                                                                                    23
Question 35

What reviews of departmental capability were started or completed in 2015/16? What aspects of
capability were or are being reviewed? Who undertook or is undertaking these reviews and when
were or will they be completed?

There has been a significant programme of work looking at developing policy capability at the
Ministry. This work has been undertaken in-house and has included reviewing and updating position
descriptions, introducing a process allowing policy professionals to rotate to different policy roles
within the Ministry, developing a policy-specific intranet site, and introducing a learning and
development toolkit aligned to the policy capabilities. This is an ongoing focus for the Ministry.

The Compliance Risk and Intelligence Services Leadership Team in Immigration New Zealand (INZ)
developed a Capability Framework for their front line roles. The framework covers roles in identity
resolution, intelligence analysis, compliance, investigation, research, risk profiling, business analytics
and profiling, technical advice, and border operations. Some of these roles will be used in the Pilot
Progression Roles project as part of wider capability work in INZ in 2016/17 (Building People
Foundations).

Question 36

Provide details of all monitoring, evaluation and auditing of programmes or initiatives undertaken or
commissioned by your department, agency or organisation in the 2015/16 financial year (including
details of all performance measures, targets and benchmarks and whether programmes contributed
to desired outcomes in an efficient and effective manner).

Please refer to the response to question 34.

GIFTS AND EXTERNAL RELATIONSHIPS

Question 37

What polices were in place in 2015/16 on accepting corporate gifts or hospitality? How did this
compare to the previous financial year? Please list all corporate gifts or hospitality accepted by staff
in the 2015/16 financial year with the following details:
     - Gift or hospitality accepted
     - Position of staff member who accepted
     - Estimated value
     - Date received
     - Name of the organisation or individual who paid for/gave the gift or hospitality.

Please refer to Appendix 7.

                                                    24
Question 38

What polices were in place in 2015/16 on the organisation giving gifts to external organisations or
individuals? How did this compare to the previous financial year? Please list all gifts given to external
organisations or individuals in the 2015/16 financial year. For each, please provide the following
details:
     - Gift given
     - Name of external organisation or individual
     - Reason given
     - Estimated value
     - Date given.

Please refer to Appendix 8.

Question 39

What polices were in place in 2015/16 on giving gifts to staff? How did this compare to the previous
financial year? Please list all gifts given to staff exceeding $100 in value in the 2015/16 financial year.
For each, please provide the following details:
     - Gift given
     - Position of staff member
     - Reason given
     - Estimated value
     - Date given.

Please refer to Appendix 9.

Question 40

What potential conflicts of interest were identified regarding the board, management or senior staff
in 2015/16? For each, please provide the following details:
     - Conflict identified.
     - Whether or not any contract, policy, consent or other consideration has been entered into
        with any entity identified in any conflict in the last three financial years.
     - Value of any contract, policy, consent or other consideration has been entered into with any
        entity identified in any conflict in each of the previous three financial years.
     - Steps take to mitigate any possible conflict in granting any contract, policy, consent or other
        consideration which has been entered into with any entity identified in any conflict in each of
        the previous three financial years.

The Ministry’s code of conduct was revised and re-issued in July 2016. This requires all conflicts of
interest to be disclosed to managers. The senior leadership team are required to make a declaration
of any conflicts of interest prior to each senior leadership team meeting. No potential conflicts of
interest were identified regarding senior staff in 2015/16 relating to any contract, policy, consent or
other consideration which had been entered into with any entity identified in any conflict in the last
three financial years.

                                                    25
Question 41

What non-government organisations, associations, or bodies, if any, was your department, agency or
organisation a paid member of in 2015/16? For each, what was the cost for each of its memberships
and how does this compare to each of the previous four financial years?

The following table includes memberships for 2013/14, 2014/15 and 2015/16.

                 Organisation                         2013/14             2014/15             2015/16
                                                     NZ$ unless          NZ$ unless          NZ$ unless
                                                  otherwise stated    otherwise stated    otherwise stated
ACFE (Association of Certified Fraud Examiners)                 540                 720        No payment
                                                                                                  recorded
American Society for Testing and Materials                  US$75                   52         No payment
(ASTM)                                                                                            recorded
Aotearoa NZ Evaluation Association                     No payment          No payment                 1,152
                                                          recorded            recorded
APCC (Australasian Procurement and                          85,000              45,642         No payment
Construction Council)                                                                             recorded
Asia-Pacific Legal Metrology Forum                        US$2,700               3,235               4,146
Australasian Research Management Society               No payment          No payment       AU$2,781.00 or
                                                          recorded            recorded        NZ$2,894.76
Biometrics Institute                                         4,836              10,032              3,970
Buildings Officials Institute of NZ membership                 403              20,803               1,250
Business New Zealand Inc                                     1,150         No payment                2,000
                                                                              recorded
CAMERA (Criminal Assets Management and                    US$1,000         No payment         US$ 1,000 or
Enforcement Regulators Association)                                           recorded        NZ$1,408.05
Coal Association                                               350         No payment         No payment
                                                                              recorded           recorded
Construction Council                                   No payment          No payment              15,690
                                                          recorded            recorded
Corporate Executive Board (CEB) Corporate                   60,502              61,801              99,423
Leadership Council
CRF (Corporate Registries Forum)                           US$408                  526       US$ 425.70 or
                                                                                               NZ$617.58
Electrical Engineering Association                             350                 350        No payment
                                                                                                 recorded
Energy Law Association                                         450                 120        No payment
                                                                                                 recorded
Energy Management Association of New                           200               1,774        No payment
Zealand (EMANZ)                                                                                  recorded
IACA (International Association of Commercial              US$250          No payment         No payment
Administrators)                                                               recorded           recorded
Institute of Internal Auditors                               1,375               3,014              1,440
Institute Of Public Administration NZ (IPANZ)          No payment          No payment                7,700
                                                          recorded            recorded
Institute of Risk Management                               UK£130                  224         No payment
                                                                                                  recorded
Institute of Supply Management                                 690         No payment          No payment
                                                                              recorded            recorded
Insulation Council of Australia and New                      1,180         No payment          No payment
Zealand (ICANZ)                                                               recorded            recorded
International Association of Insolvency                   UK£1,052           UK£1,052          UK£1,052 or
Regulators                                                                                     NZ$2271.65
                                                     26
Organisation                      2013/14             2014/15             2015/16
                                                    NZ$ unless          NZ$ unless          NZ$ unless
                                                 otherwise stated    otherwise stated    otherwise stated
International Association of Labour Inspectors               2,550                 930        No payment
                                                                                                 recorded
International Cable Protection Committee Ltd –              3,882               4,917         No payment
UK                                                                                               recorded
International Consumer Product Health &                    US$75                  537         No payment
Safety Organisation (ICPHSO)                                                                     recorded
International Organisation for Migration                  157,488             169,140      CHF 125,560 or
                                                                                            NZ$185,684.71
International Organisation of Legal Metrology         Euro 14,000              21,817           22,708.84
International Union for the Protection of New              74,636              82,347          83,164.34
Varieties of Plants – UPOV
ISO International Organisation for                         78,000              78,000             73,000
Standardisation
MBIE patron relationship with Motu Economic                20,000         No payment          No payment
and Public Policy Research                                                   recorded            recorded
New Zealand Association of Event                              900                 900                 900
Professionals (NZAEP)
New Zealand Associations of Economists                      4,500               5,735                278
New Zealand Business Excellence Foundation                  5,000         No payment          No payment
                                                                             recorded            recorded
New Zealand Institute of Economic Research                 13,500              13,500         No payment
                                                                                                 recorded
New Zealand Institute of Intelligence                         805               1,713         No payment
Professionals                                                                                    recorded
New Zealand Institute of International Affairs                485                 500               1,440
New Zealand Institute of Valuers                      No payment          No payment                 696
                                                         recorded            recorded
New Zealand Registered Architects Board                     2,800               2,800               2,800
NZ Venture Capital Association                              1,500               1,500               1,500
NZ Asian Leaders                                      No payment          No payment                2,000
                                                         recorded            recorded
NZ Tech Group                                         No payment          No payment                2,500
                                                         recorded            recorded
Public Relations Institute of NZ (PRINZ                        NA                 320                320
Resolution Institute (formerly Lawyers Engaged             14,795              11,752           9,063.00
in Alternative Dispute Resolution)
Risk NZ                                                       550               1,041                630
Square Kilometre Array Organisation Annual                401,671             381,563            413,565
membership
Standards NZ                                               78,000             682,823         No payment
                                                                                                 recorded
Standards NZ IECEx annual dues                        No payment          No payment         CHF 5,200.00
                                                         recorded            recorded
Telecommunications Users Association of NZ                  1,590               4,222               1,670
(TUANZ)
The Hugo Group                                        No payment          No payment                8,900
                                                         recorded            recorded
World Intellectual Property Organisation                  185,255             178,275            210,268

                                                    27
INVOICES AND PROCUREMENT

Question 42

How many penalties for late payment of an invoice were incurred in the 2015/16 year and what was
the total cost of that. How does this compare to each of the previous four financial years?

The Ministry does not separately identify late payment fees and therefore cannot provide this
information.

Question 43

How many and what proportion of invoices and bills received in the 2015/16 financial year were not
paid on time, and how does this compare to each of the previous four financial years?

The table below shows the proportion of invoices not paid on time.

 Invoice      2015/16     2015/16     2014/15   2014/15     2013/14   2013/14     2012/13       2012/13
 and bill
              No.         %           No.       %           No.       %           No.           %

 Not paid         3,098        6.4%    11,158         24%    16,823        29%      10,042          22%
 on time
 Paid on        45,172        93.6%    34,649         76%    40,605        71%      36,466          78%
 time

                                                 28
ADVERTISING, POLLING, AND PUBLIC RELATIONS

Question 44

What polls, surveys or market research did your department, agency or organisation undertake in the last financial year and what were the total estimated costs of
this? Please provide a copy of the polling report(s) and the following details:
             a. Who conducted the work
             b. When the work commenced
             c. When it was completed (or due to be completed)
             d. Estimated total cost
             e. Whether tenders were invited; if so, how many were received.

The table below shows the range of polls, surveys and market research undertaken by the Ministry in the last financial year.

                         Name and purpose of survey                                 Who conducted      Commenced        Completed      Estimated     Tendered
                                                                                      the work                                         total cost
                                                                                                                                           $
Annual Science Stakeholder Survey 2015/16                                           Colmar Brunton     July 2015      June 2016             87,406 Yes
To provide evidence to contribute to the performance monitoring of CRIs and
NSCs
Business.govt.nz Research New Zealand survey to understand small business           Research New       November       June 2016             72,650 No
awareness of the site and how to reach those businesses not aware of it             Zealand            2015

Canterbury Earthquake Temporary Accommodation Service (CETAS)                       Internal           Throughout     Ongoing                   Nil No
To get customer feedback on the service                                                                2014/15 and
                                                                                                       is ongoing
Client Satisfaction Survey (Companies Office)                                       Internal (using    June 2016      June 2016                 Nil No
The survey gives the clients/stakeholders of Companies Office the opportunity to    Survey Monkey)
rate their interaction with the office and to provide feedback which is used to
help improve services

Client Satisfaction Survey (Insolvency and Trustee Service)                         Internal (using    May 2016       May 2016                  Nil No
The survey gives the clients/stakeholders of ITS the opportunity to rate their      Survey Monkey)
interaction with the office and to provide feedback which is used to help improve
Services

                                                                                     29
Name and purpose of survey                                Who conducted    Commenced       Completed   Estimated     Tendered
                                                                                      the work                                   total cost
                                                                                                                                      $
Community Survey                                                                    Colmar Brunton   July 2015      June 2016        105,115 Yes
The primary objective of this survey is to understand and monitor community
perceptions of immigrants and immigration
Convention Activity Survey (CAS)                                                    Malatest         Ongoing        Ongoing       72,533 per Yes
Survey of venues that host events, to find the number of events/delegates           International    Quarterly      quarterly     year along
                                                                                                                                   with CDS
Convention Delegate Survey (CDS)                                                    Malatest         Ongoing        Ongoing       72,533 per Yes
Survey of delegates to large events, to estimate spending/nights of delegates       International    Annual         annual        year along
                                                                                                                                    with CAS
Customer Satisfaction survey on employment mediations (pilot)                       Internal         November       December              Nil No
                                                                                                     2014           2015
Customer Satisfaction survey on Weathertight mediations                             Internal         Ongoing        Ongoing             Nil No
                                                                                                     Annual         annual
Dispute Resolution Amongst Small Businesses                                         NZIER            February       June 2016        11,500 No
                                                                                                     2016
Immigration NZ Customer Satisfaction Surveys (INZ CSS)                              Gravitas         June 2015      June 2016       345,000 Yes
Monitors and improves the level of service provided by INZ to visa applicants,      Research and
contact centre users, immigration advisers and employers (includes four surveys).   Strategy
Additional Customer Experience research undertaken in 15/16 to investigate
current measures and methodology in CSS
International Visitor Survey                                                        TNS Ltd          Ongoing        Ongoing      434,700 per Yes
Tier 1 statistic measuring international spending of tourists to New Zealand.                        quarterly      quarterly           year
Investor Migrants Research – survey and in-depth interviews with migrants who       Premium          January 2016   Ongoing           71,100 Yes
have been approved under the Investor Migrant immigration policy                    Research

Labour Inspectorate Client Survey 2015/16                                           Research New     July 2015      June 2016        13,950 Yes
To provide clients’ feedback on their interactions with the Ministry’s Labour       Zealand
Inspectorate. This information is used to assess quality, performance and the
impact of these interactions on workplaces; inform changes to service delivery;
and meet accountability reporting commitments

                                                                                     30
Name and purpose of survey                               Who conducted    Commenced      Completed    Estimated     Tendered
                                                                                    the work                                   total cost
                                                                                                                                   $
Migrant Skills Retention Relationship Managers Stakeholder Research               Gravitas         June 2015     August 2015        18,790 Yes
Provides a qualitative understanding of stakeholders’ perceptions of the          Research and
relationship management service                                                   Strategy
Migrant Survey                                                                    Premium          July 2015     June 2016         88,700 Yes
Provides evidence base of information about migrants’ settlement and labour       Research
market outcomes
National Consumer Survey 2016                                                     Colmar Brunton   August 2016   Ongoing           80,000 Yes
To provide information on consumers’ understanding of their rights and
responsibilities in the market, and to attempt to quantify recent consumer
segmentation work
National Survey of Employers 2015/16                                              Research New     July 2015     June 2016         83,870 Yes
To monitor employer practices and perspectives on recruitment, workplace          Zealand
relations, health and safety and employing recent migrants, and improve the
Ministry’s evidence base for evaluating policy and answering contemporary
policy questions
New Zealand Business Number Survey module (R9 Reference Group Survey)             Research New     April 2016    May 2016           7,500 No
The inclusion of questions related to awareness of NZBN amongst businesses        Zealand
within the R9 periodic business survey
NZ Migrant Settlement and Integration Strategy Study                              Gravitas         February      March 2016        15,430 Yes
To understand stakeholder feedback on the governance arrangements for the NZ      Research and     2016
Migrant Settlement and Integration Strategy                                       Strategy
Recognised Seasonal Employer Research Survey                                      Research New     March 2015    31 October        25,000 No
Each year since 2008 the Ministry has undertaken an annual survey of employers    Zealand Ltd                    2016
in the horticulture and viticulture industry as part of the post-evaluation
monitoring of the RSE policy. The survey provided evidence-based information on
RSE policy implementation to ensure it is meeting its objectives.
Residential Tourism Survey                                                        Roy Morgan       Ongoing       Ongoing       24,000 per Yes
National-level measure of domestic tourism volumes – yet to be published          Research         quarterly     quarterly           year
Science Applicants and Assessors Surveys                                          Internal         April 2016    October               Nil No
Survey of science applicants and assessors                                                                       2016

                                                                                   31
You can also read
NEXT SLIDES ... Cancel