Community & Recreation Services - Town of Banff

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Community & Recreation Services - Town of Banff
Community & Recreation
      Services

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Community & Recreation Services - Town of Banff
Community Services

    •   Division that oversees programs and services that enhance social and physical well-being of individuals, families,
        and the community through the delivery of a wide array of programs, services, and activities targeted to all
        demographic groups in Banff.
    •   Three departments operate out of the Division: FCSS and Social Programs, Recreation and Trails, and Housing
        Sustainability
    •   Staff are housed in three locations: Banff Town Hall, 101 Bear Street, and The Fenlands Recreation Centre
    •   Responsible for the Emergency Social Services function within the Municipal Emergency Plan, and ensures the
        team is identified, trained and ready to respond
    •   The strategic direction of Community Services is currently guided by six council adopted documents: The Banff
        Community Social Assessment, the Recreation Programs and Services Master Plan, Banff Recreation Facilities
        Master Plan, the Banff Recreation Grounds Redevelopment Plan, Banff Trails Master Plan, and the Banff
        Community Housing Strategy.

2020 - 2023 Operating Budget
Roll-Up
                                           2019         2019          2020          2021          2021          2022          2023
                                          Actual    Approved            Q3      Approved      Proposed      Proposed      Proposed
                                                      Budget       Forecast       Budget        Budget        Budget        Budget
REVENUES
Activity Revenue                     $1,248,302    $1,336,750      $664,199    $1,267,360    $1,119,932    $1,285,722    $1,316,292
Grant Revenue                         2,255,303     3,032,083     1,495,594     2,175,951     1,551,002     1,536,843     1,555,188
Other Revenue                           445,571       649,600       412,824       694,960       400,036       404,950       395,830
Internal Recoveries                     291,090       303,047       310,600       316,812       307,907       317,406       326,742
TOTAL REVENUES                        4,240,266     5,321,480     2,883,217     4,455,083     3,378,877     3,544,921     3,594,052

EXPENDITURES
Permanent/Contracted Services             34.25         34.38         28.10         34.42         33.25         33.88         33.88
Grant Funded                               8.58          7.75          9.59          8.27         10.37         10.37         10.37
Wages & Benefits                      3,145,591     3,092,600     3,043,523     3,359,404     3,415,228     3,559,581     3,650,042
Contracted & General Services         1,733,997       798,666       528,402       753,034       852,482       812,405       817,461
Materials, Goods & Supplies             382,761       417,424       395,293       418,126       499,323       470,210       476,461
Other Expenses                          484,994       457,241       400,498       401,635       474,856       453,706       415,050
Internal Charges                      1,126,450     1,138,407     1,220,960     1,255,872     1,195,090     1,208,461     1,235,799
TOTAL EXPENDITURES                    6,873,793     5,904,338     5,588,676     6,188,071     6,436,979     6,504,363     6,594,813

REVENUES LESS EXPENDITURES           (2,633,527)    (582,858)    (2,705,459)   (1,732,988)   (3,058,102)   (2,959,442)   (3,000,761)

Associated Amortization                 900,047       824,237       824,494       840,722       897,493       906,466       915,529
Gain / (Loss) on Disposal of TCA        (40,191)

Transfers to Reserves                (1,576,434)   (2,716,920)    (425,416)    (1,729,840)    (419,098)     (409,951)     (400,502)
Transfers from Reserves                1,373,371       457,241      400,498        401,635      574,656       478,706       415,050

Tax Funding Required                 (2,836,590)   (2,842,537)   (2,730,377)   (3,061,193)   (2,902,544)   (2,890,687)   (2,986,213)

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Community & Recreation Services - Town of Banff
Community Services

                       Community Services Fuel Consumption Benchmark

                     Recreation Fuel Consumption Benchmark (The Fenlands)

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Community & Recreation Services - Town of Banff
Service Area: Community Services Administration (1 of 10)

The administration area houses the director of the division and staff positions that operate the Community Services
public reception area in Town Hall. The following functions occur out of the administration service area:

Department Leadership
   • Oversight, supervision and support for initiatives operating out of Community Services in three departments
      (FCSS & Social Programs, Recreation & Trails, and Housing Sustainability)
   • Direct supervision of 7 staff and indirect oversight for the activities of the division
   • Representation of the division and related community needs at the Town of Banff leadership team
   • Responsible for ensuring the readiness of the Emergency Social Services team for deployment and role of
      Deputy Director of Emergency Management.

Strategic Direction & Accountability
    • Guide department planning and staff work plan development using the following Master Plans to generate
        priorities: 2019 Social Assessment, 2015 Recreation Programs and Services Master Plan, 2015 Banff Trails
        Master Plan, 2014 Community Housing Strategy, and 2013 Recreation Facility Master Plan.
    • Ensure council, other funders and partners are kept informed with respect to outcomes achieved in
        implementing action plans
    • Ensure contractual obligations are met specific to other contracts held with a variety of government and other
        organizational funders.

Community Research and Reporting
  • Responsible for the provision of community data that assists in decision making related to service delivery for
     the benefit of the municipality and the community at large
  • Identify, research, and facilitate responses to social and recreational issues/needs working with a wide variety
     of partners, government bodies, other municipalities, and organizations in order to do so

Partnerships and Regional/Provincial Collaboration
    • Represent the municipality on a variety of collaborative initiatives at the regional and provincial level

Client Services/ Awareness of Program and Services
    • Provide information and supported referral services to the public related to all Town of Banff programs, as
        well as referrals to appropriate community agencies
    • Process intake applications for the Banff Access Program and helps to administer access for Banff residents to
        other regional affordability initiatives (Jacket Frost, Santa’s Anonymous, Good Food Box, Backpack program
        etc)
    • Manage registrations for all child & youth programs, recreation programs, classes and activities
    • Administer the Bear Street advertising windows, and maintains updates to the Community Services
        programming web pages

Staffing Support
    • Provide administrative support as requested to the staff that work in the Community Services division and for
        all related programs

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Community & Recreation Services - Town of Banff
Service Area: Community Services Administration (1 of 10)

CS Administration
2020 – 2023 Operating Budget
                                      2019        2019       2020          2021        2021        2022        2023
                                     Actual   Approved         Q3      Approved    Proposed    Proposed    Proposed
                                                Budget    Forecast       Budget      Budget      Budget      Budget
REVENUES
Other Revenue                       $1,697                   $1,350
Internal Recoveries                291,090     303,047      310,600     316,812     307,907     317,406     326,742
TOTAL REVENUES                     292,787     303,047      311,950     316,812     307,907     317,406     326,742

EXPENDITURES
FTE Count                             2.60        2.60         2.35        2.60        2.60        2.60        2.60
Wages & Benefits                   263,517     250,320      251,010     271,720     267,432     274,716     282,196
Contracted & General Services       26,010      40,050       17,414      40,686      38,800      39,526      41,929
Materials, Goods & Supplies         14,758      21,180        8,928      21,424      20,264      21,893      22,330
Internal Charges                    48,160      48,160       49,960      51,160      46,700      46,500      47,300
TOTAL EXPENDITURES                 352,445     359,710      327,312     384,990     373,196     382,635     393,755

REVENUES LESS EXPENDITURES         (59,658)    (56,663)     (15,362)    (68,178)    (65,289)    (65,229)    (67,013)

Associated Amortization              7,836       8,147        8,147       8,310       7,845       7,923       8,002

Transfers to Reserves               (5,437)     (5,437)      (5,437)     (5,437)     (6,137)     (6,137)     (6,137)
Transfers from Reserves               2,995                                            1,800

Tax Funding Required               (62,100)    (62,100)     (20,799)    (73,615)    (69,626)    (71,366)    (73,150)

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Community & Recreation Services - Town of Banff
Service Area: Community Services Administration (1 of 10)

COUNCIL EXPECTATIONS
Senior Administration
   1) Identify short term and long term challenges facing our community & recommend strategies to address them
   2) Promote a healthy, active, connected community
   3) Build strong internal and external partnerships
   4) Champion departmental programs
   5) Pursue appropriate grant funding where possible
Public Reception
   1) High level of customer service with a sense of welcome
   2) Maintain appropriate levels of confidentiality
   3) Extensive knowledge of community resources and services

Successes                                                                      Challenges/Opportunities
   o Effectively launched Tier 2 of the Banff Access           o Covid 19 has been an extraordinary challenge
      program in Q1 of 2020, and finalized addition of           however the team has been able to adapt and
      transit passes in Q4                                       respond to meet resident needs in different ways
   o Implemented a comprehensive Emergency Social
      Services response within days of declaring a local
      state of emergency
   o Have been able to continue to provide ongoing
      and responsive support and services to residents
      in our community throughout the pandemic

2020 Priorities:                                           Priority Status
   • Review/evaluate communications plan for                  ✓ Overarching evaluation with focus groups did not occur due
       Community Services Department. This may                     to COVID. However, a “plain language” audit of all
       include focus groups, surveys, and review of best           marketing materials occurred in 2020 with external grant
       practices.                                                  funding.

                                                           Communication Format
2021 Priorities:
                                                           (RFD/Briefing/Policy/Bylaw/Workshop/Etc.)
No Priorities

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Community & Recreation Services - Town of Banff
Service Area: Immigration Support Services (2 of 10)

The Town of Banff holds contracts with Immigration, Refugee and Citizenship Canada (IRCC) to provide services to
immigrants throughout the Bow Valley, and to ensure successful integration approaches to ensure a welcoming,
inclusive community. In each of the services provided, Banff holds the contract and acts as the fiscal agent for these
Bow Valley initiatives that serve residents in Banff, Canmore, ID 9, the MD of Bighorn, and Kananaskis. All of these
contracts are 100% cost recovery and able to operate with the external contracted dollars with no tax supported
funding.

The following areas are included in this service area:

Settlement & Foreign Worker Support Services
    • Supports and services available for permanent residents and temporary foreign workers in the Bow Valley
       through funding from IRCC (for permanent residents), and through a partnership agreement with Calgary
       Catholic Immigration Society (for foreign workers).
    • Additional supports have been added to the existing contract and include settlement support in the schools
       and a Community Connections program which matches newcomers to established residents and proactively
       introduces newcomers to local community resources
    • Work collaboratively with local employers to ensure successful workplace experiences
    • Immigrant services include help with life in Canada, information about community resources, family
       reunification support, assistance with forms during the Permanent Resident process, as well as making
       connections to local agencies and programs.

Local Immigration Partnership
   o Funding from Citizenship and Immigration Canada (CIC) has been provided to operate a Bow Valley Local
       Immigration Partnership and to produce a settlement and integration strategy and accompanying initiatives for
       the region to ensure that the Bow Valley is a welcoming community to newcomers.

Immigration Support Services
2020 – 2023 Operating Budget
                                           2019         2019         2020        2021       2021        2022        2023
                                          Actual    Approved           Q3    Approved   Proposed    Proposed    Proposed
                                                      Budget      Forecast     Budget     Budget      Budget      Budget
REVENUES
Activity Revenue                         $4,260
Grant Revenue                           631,751      503,817      944,578     658,161   1,048,650   1,043,491   1,060,836
Other Revenue                               778
TOTAL REVENUES                          636,789      503,817      944,578     658,161   1,048,650   1,043,491   1,060,836

EXPENDITURES
Grant Funded FTE Count                     7.58         6.75         8.69        7.37       8.97        8.97        8.97
Wages & Benefits                        523,192      422,760      705,858     578,998    760,921     789,585     808,690
Contracted & General Services            40,833       17,483       68,398      46,415     60,928      64,020      60,195
Materials, Goods & Supplies              21,326       27,279       57,125      14,388    100,757      62,726      66,183
TOTAL EXPENDITURES                      585,351      467,522      831,381     639,801    922,596     916,331     935,068

REVENUES LESS EXPENDITURES               51,438          36,295   113,197      18,360    126,054     127,160     125,768

Surplus Generated                        51,438          36,295   113,197      18,360    126,054     127,160     125,768

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Community & Recreation Services - Town of Banff
Service Area: Immigration Support Services (2 of 10)

COUNCIL EXPECTATIONS
Settlement Support/Foreign Worker Support
To fulfill the terms of the contract in place with CIC which include:
    1) The delivery of support services that help immigrants with life in Canada
    2) The delivery of support on-site at the local schools for families and school staff
    3) Family reunification support
    4) Assistance during the Permanent Resident process
    5) Supported information and referral to connect clients to local agencies and programs

Local Immigration Partnership
To fulfill the terms of the contract in place with CIC which include:
   1) Development of a community council to integrate immigrant needs into community planning
   2) Engage maintain community and service providers in the active inclusion of immigrants
   3) Strengthen local capacity to integrate and retain immigrants
   4) Increase knowledge about immigrants, their needs, and strategies to support them
   5) Increase the economic, social, political, and civic participation of immigrants

Successes                                                   Challenges/Opportunities
   o Settlement Services and BVIP successfully              Challenge
      negotiated five year contracts effective April 1 2020    o Need for refugee support has increased, which
      to March 31 2025 with an increase to the Town of             occupies more of staff time due to the nature of
      Banff’s admin fees from 7% to 15%. Total federal             complex needs involved.
      contribution amounts are $4,121,757 for Settlement       o MIP project aimed at building community
      Services and                                                 capacity was severely impacted by the
      $951,694 for the Bow Valley Immigration                      renovations in 2019 and Covid-19. An extension
      Partnership.                                                 to March 31st 2021 was requested in order to
   o Settlement Services served 800 unique clients in              meet the outcomes.
      2019/2020 Year with over 3824 service contacts.          o The number of inquiries from foreign workers
   o 79 unique refugee clients have been supported in              was very high during the first part of COVID-
      2019/2020 year.                                              19, it was a more challenging process to have
   o Temporary Foreign Worker program (Partnership                 people register for the workshops and respond
      with CCIS), in March to November of 2020 served              to specific inquires regarding their situation(s)
      417unique individuals and had over 967 client                during the lock down.
      inquiries/contacts. As well the were 50 workshops
      provided to TFW’s.                                    Opportunity
   o This COVID-19 situation has opened up more                o New Opportunity for enhanced programing and
      opportunities for clients to connect virtually with          economic prosperity for a vulnerable population
      CCIS. There are more presentations and                       being explored through the Home Instruction of
      information sessions available to clients.                   Parents of Pre-School Youngsters(HIPPY)
   o The entire service area is 100% cost recovery due             Program.
      to the grants received from IRCC and (i.e. not tax       o With less tourism, and the International
      supported)                                                   Experience Canada program currently on hold.
   o Settlement Services, BVIP and TFW services                    As well as the recent news to reduce the number
      provided outstanding essential Emergency Social              of “Labour Market Impact Assessments (LMIA)
      Service supports to one of our most vulnerable               approved for Alberta. TFW numbers are
      populations during the initial Covid-19 lock down.           expected to be allowing for more time to
   o TFW Services established a new partnership during             connect and provide more comprehensive
      the lock down with the Francophone Immigration               services with the current pool of TFW’s
      RIFA Résaux d’Immigration Francophone de
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Community & Recreation Services - Town of Banff
l’Alberta, and participation in their workshops was
     made possible.
   o Plain Language audit will be offered to all TOB
     departments and the training workshop will be
     offered in Q4 of 2020.

                                                           Communication Format
2021 Priorities:
                                                           (RFD/Briefing/Policy/Bylaw/Workshop/Etc.)
No Priorities

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Community & Recreation Services - Town of Banff
Service Area: Community Social Wellbeing (3 of 10)

This service area groups programs and initiatives that are offered to the community at large, and that foster enhanced
social wellbeing, and capacity building either from an individual, organizational, or community perspective.

Community Development
  • Community Development is the work done that results in a coordinated response to emerging social issues,
    the creation of new programs, support systems, or enhanced services.
  • Currently, the work being done is divided into two key areas:
                ▪ Addressing Community Social Needs – This portfolio currently includes Affordability
                    Initiatives, Food Security, Financial Literacy, and Community Connections initiatives
                    (Immigrant Needs, and Neighbourhood Connections)
                ▪ Social Profit Sector/Organizational Support/Facilitation– Support is provided for the social
                    (not for) profit sector to assist them in strengthening their capacity. Supports can include
                    society creation assistance, grant/fund assistance, facilitation of strategic planning, and board
                    development. Staff also facilitate two interagency groups (Bow Valley Interagency and the
                    Banff Action Group) to enhance agency collaboration and awareness among service providers.
                    The Municipal Community Grants Program and support to the Municipal Grants Committee is
                    facilitated by this service area

Community Helpers
  • Alberta Health Services funded suicide prevention program that works to identify “natural” helpers in the
    community through a survey process, and goes on to provide those individuals with added resources, support
    and training in order to support their peers, and themselves
  • The program has surveyed thousands, and has trained over 1000 community helpers to date, as well as
    provided training to many more through the ASIST program and Safetalk.
  • It continues to support many of its “alumni” through the Community Helpers Club, which host professional
    development gatherings to maintain trained helpers skill sets, and to keep them connected with one another.
  • Program works very closely with the HR Departments throughout businesses in the Bow Valley, and have
    become a trusted partner in the delivery of much needed support training for folks who often find themselves
    in a helping role for their peers.

Volunteer Support
This role’s primary focus is to ensure that volunteer opportunities in Banff are coordinated, organized, and promoted.

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Service Area: Community Social Wellbeing (3 of 10)

Community Social Wellbeing
2020 – 2023 Operating Budget
                                     2019        2019       2020         2021        2021        2022        2023
                                    Actual   Approved         Q3     Approved    Proposed    Proposed    Proposed
                                               Budget    Forecast      Budget      Budget      Budget      Budget
REVENUES
Activity Revenue                   $10,112     $2,000     $36,148      $2,040     $51,000      $2,081      $2,100
Grant Revenue                      239,197    236,958     235,960     229,708     228,708     228,708     228,708
Other Revenue                        5,427                 22,795
TOTAL REVENUES                     254,736    238,958     294,903     231,748     279,708     230,789     230,808

EXPENDITURES
Permanent/Contracted Services         2.50       2.50        2.22        2.50        2.30        2.30        2.30
Grant Funded                          1.00       1.00        0.89        0.90        0.85        0.85        0.85
Wages & Benefits                   322,538    329,798     312,742     341,318     320,396     325,671     334,415
Contracted & General Services       31,117     18,450      53,325      17,167      68,795      18,942      20,993
Materials, Goods & Supplies         21,242     13,400      17,992      13,468      13,468      13,486      13,486
Internal Charges                    35,118     36,561      37,473      38,222      37,149      38,294      39,420
TOTAL EXPENDITURES                 410,015    398,209     421,532     410,175     439,808     396,393     408,314

REVENUES LESS EXPENDITURES       (155,279)   (159,251)   (126,629)   (178,427)   (160,100)   (165,604)   (177,506)

Associated Amortization              1,231        748         748         763       1,231       1,243       1,255

Transfers to Reserves              (2,550)     (2,550)     (9,463)     (6,198)     (3,988)     (3,988)     (3,988)

Tax Funding Required             (157,829)   (161,801)   (136,092)   (184,625)   (164,088)   (169,592)   (181,494)

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Service Area: Community Social Wellbeing (3 of 10)

COUNCIL EXPECTATIONS
Community Development
  1) Need to be reactive to the changing needs of the community and proactive in the discovery of what those
     needs are
  2) Helping hand rather than on-going management, specific to Community Development Programming
  3) Harness the power of collaboration and partnerships with other agencies, communities and ministries
  4) Respond to required provincial outcomes linked to provincial funding

Community Helpers
  1) To fulfill the contractual obligations of the provincial agreement in place that funds this initiative

Volunteer Support
Is the function within the municipality that promotes volunteer opportunities and its benefits to residents and the
greater community.

Successes                                                                         Challenges/Opportunities
Community Development
   • During COVID provided a client support role & a strong community             Opportunity:
      development role - supported & built capacity within grassroots               • the impact of COVID has
      groups to build a more resilient community e.g. informal cultural                 presented an opportunity to
      group self organizing for cultural food, connecting groups such as                re-visit the community
      Ethiocare in Calgary with Settlement Services & local refugees which              feedback received during the
      in turn encouraged other cultural demographics to work with                       2018 Community Social
      Settlement Services which in the past have not reached out for                    Assessment
      supports. Also partnered and collaborated with many other
      community groups, businesses and agencies to deliver food security          Challenges:
      programming .                                                                  • Winter pilot activities cut
   • Piloted winter indoor activities as directed by the Community Social                short due to Covid-19 just
      Assessment & Council Priorities and good learnings for future                      when there was momentum
      programs. More than 500 participants in 8 weeks– community dance                   happening
      (111), cookie kitchen (126), Arts Place programs (141), learning topics        • Difficult to deliver a short
      & fix it, games, crafting, indoor kids play etc. Arts Place tested                 timeline pilot projects with-in
      community support in partnership with Town of Banff & now are                      the municipality given the
      programming independently at The Radiant.                                          longer time frames &
   • Organizational Support – Banff Food Rescue & Bow Valley Food                        procedures required i.e. HR,
      Alliance received society status which started as CD supported grass               Communications, H&S.
      roots projects & Bow Valley Immigration Project secured 5 year                 • Shortage of in person meeting
      funding from the federal government including an additional staff                  space during the daytime &
      position                                                                           and evenings. Loss of
   • External funding secured for priority projects – $252,541 for food                  connection opportunities
      programs, $2,000 Indigenous Conversations, $12,000 for winter pilot                within the community.
      programming .
   • Second year of Community Grants process saw increased interest -
      $50,000 requested for Community Grants (5 times the $10,000
      available) and 31 applications for the Community & Building Bridges
      - twice as many as in 2019.

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Community Helpers
  o Continue to see good participation in the variety of training programs          Challenge:
    offered through Community Helpers:                                                 • Virtual Community Helpers
                                                                                           does not allow for effective
                                        2017       2018     2019                           delivery of the information
        Community Helpers Training      152        146      130
        Mental Health First Aid         0          18       48
        ASIST (Applied Suicide          34         17       27
        Intervention Skills Training
        Safetalk                        0          35       25
        Total Participants              186        216      230

   o New community resource information and promotional materials for
     the Community Helpers program is being developed, and will
     distributed through out the community.

Volunteer Support
   o Continue to promote and advertise volunteer opportunities on                   Challenge:
      banff.ca/volunteer website. There were over 1886 pageviews on the                • Volunteer recognition event
      Town of Banff Volunteer web page                                                     was cancelled because of
   o There were over 27 different organizations that posted a variety of                   COVID regulations.
      volunteer opportunities on the town webpage in 2020.                          Opportunity:
                                                                                       • Restructure in the young adult
                                                                                           programming area has
                                                                                           presented an opportunity to
                                                                                           remove the associated costs
                                                                                           for the volunteer support role
                                                                                           while still being able to deliver
                                                                                           on council’s expectations.

2020 Priorities:                                              Priority Status
   •   Present options for expanding more                 ✓ Ongoing - Externally funded pilot of winter activities project
       low/no-cost activities for residents                 successful with over 500 participants and good learnings for future
                                                            programs – community dance, cookie kitchen, games, crafting, Arts
                                                            Place programs, learning topics & fix it, indoor kids play etc.
                                                            Launched free drop-in recreation program in fall of 2020.
   •   Coordinate development of Town of                  ✓ Ongoing - First step complete: Banff Community Assessment results
       Banff Council recommendations to Parks               and emphasis provided related to Cost of Living findings shared
       Canada during stakeholder consultation to            with Parks Canada administration
       update the 2020 Parks Management Plan,
       relating to cost of living
                                                          ✓ Complete - Applied for funding and partnered with BCCF and the
   •   Begin a conversation with respect to our             Whyte Museum to host a highly successful evening dinner and
       capacities in welcoming indigenous                   conversation event with over 100 attendees including Elders, Stoney
       residents and visitors to our community.             Nakoda Residents, Council and Mayor – facilitated and catered by
                                                            Indigenous people.
   •   Work with local businesses to expand the           ✓ On hold due to COVID 19 however, only 1 partner business closed
       Access Program                                       due to Covid and 1 other business is on hold. 4 partners have
                                                            included Tier 2 offerings.

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•   Present options to enhance public               ✓ Complete and operationalized as ongoing activity Advertising and
       education about the Banff Access                  promotion campaign created in December of 2020 highlighting
       Program and local discount/free/low cost          reasons to apply for the Banff Access program and two promote the
       opportunities                                     second tier of affordability options and benefits available to Banff
                                                         residents.

   •   Foster greater access to affordable and         ✓ Completed/Ongoing
       healthy food through enhanced programs,     During the COVID ESS response we worked with Wim & Nancy
       cooperatives and partnerships               Pauw Foundation (What’s for Dinner – prepared meals and hampers.
                                                   Delivered over 3000 meals and over 200 hampers), Mountain Fire
                                                   Foods: Prepared meals for seniors (delivered 1133 meals), Grizzly
                                                   House restaurant: – no cost meals every other day to all seniors (from
                                                   March to end of May, 2257 meals provided)
                                                   Alpine Edibles School Yard Farm: COVID response: Received
                                                   140 kilos of farm produce to distribute to seniors at Mount Edith, residents
                                                   of Tinuu
                                                   Ethno cultural partnerships were established:
                                                   Worked with the Settlement Services, Community Connections and BVIP to
                                                   support the following populations by helping to connect and mobilize
                                                   people/resources, grant writing and securing funds to support these grass roots
                                                   organizations in securing access to culturally appropriate food.
                                                   Filipino Canadian (FORM) Community Association in the
                                                   Rockies: partnership to assist with grant/funding applications and identifying
                                                   vulnerable Filipinos – they did bulk purchasing and distributed cultural food
                                                   hampers in Banff and Lake Louise (143 recipients).
                                                   Ethiocare: identified Ethiocare (Calgary charity) as a potential
                                                   partner for Settlement Services Eritrean/Ethiopian clients - $12,000 of
                                                   hampers delivered to Banff/Lake Louise approx. 90 clients.
                                                   Bow Valley Primary Care Network & Organics Box (local
                                                   food distributor)
                                                   Increased capacity of boxes from 20 to 200 during original restrictions. Now
                                                   averaging 123 boxes per month, offer sliding scale of price options including
                                                   no cost for vulnerable residents. An additional $20k funds brought into the
                                                   Bow Valley to distribute for this program.
                                                   Banff Food Rescue (BFR) Successfully attained society status (April).
                                                   Successful grant application for $50k Provincial FCSS funding and acting
                                                   as advisor to Banff Community Foundation/ Wim Pauw for further funding
                                                   support. BFR is a self organized, self sustaining 100% volunteer run group
                                                   that at the height of restrictions was serving 2-300 people per day. Acted as
                                                   de facto Food Bank from March – end of July – purchased and distributed
                                                   non perishable hampers in addition to rescued food. Currently serving around
                                                   80 – 100 clients per session – and are now operating out of two locations
                                                   (Sundance Mall and Legion basement (dry goods packaging).
   •   Present options for expanding discounted         ✓ Complete – Tier 2 bus passes will be made available in January
       local and regional transit for low income             2021
       individuals

                                                            Communication Format
2021 Priorities:
                                                            (RFD/Briefing/Policy/Bylaw/Workshop/Etc.)
   •   COVID update to the 2019 Community Social             Briefing
       Assessment (qualitative and local data)

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Service Area: Community Social Wellbeing (3 of 10)
Service Area: Housing Sustainability (4 of 10)

    •   This service area is responsible for driving forward the recommendations from the Banff Community Housing
        Strategy and council’s additional strategic priorities related to housing. It is expected that progress on these
        strategies be presented to council and the community at large.
    •   Projects and activities revolve around the following areas within the council endorsed strategy:
            o Rentals
            o Partnerships and Collaboration
            o Regulatory and Policy Framework
            o Public Education, Outreach and Advocacy
            o Accountability and Monitoring

Housing Sustainability
2020 – 2023 Operating Budget
                                         2019         2019        2020        2021         2021        2022          2023
                                        Actual    Approved          Q3    Approved     Proposed    Proposed      Proposed
                                                    Budget     Forecast     Budget       Budget      Budget        Budget
REVENUES
Activity Revenue                      $41,727      $25,200     $24,800      $26,016     $29,024      $29,800       $30,300
Other Revenue                         396,206      616,700     376,829      650,000     367,976      358,829       349,380
TOTAL REVENUES                        437,933      641,900     401,629      676,016     397,000      388,629       379,680

EXPENDITURES
FTE Count                                1.00         1.00        1.00         1.00        1.00         1.00          1.00
Wages & Benefits                      117,691      120,064     121,130      125,215     122,977      126,305       129,722
Contracted & General Services           4,828        8,631       2,647        8,798       7,596        7,767         7,936
Materials, Goods & Supplies               690          420                      428         428          437           450
Other Expenses                        405,522      374,989     353,470      358,674     431,895      414,714       380,058
TOTAL EXPENDITURES                    528,731      504,104     477,247      493,115     562,896      549,223       518,166

REVENUES LESS EXPENDITURES            (90,798)     137,796     (75,618)     182,901    (165,896)   (160,594)     (138,486)

Transfers to Reserves                (419,083)    (623,050)   (382,379)   (656,350)    (374,326)   (365,179)     (355,730)
Transfers from Reserves                405,522      374,989     353,470     358,674      431,895     414,714       380,058

Tax Funding Required                 (104,359)    (110,265)   (104,527)   (114,775)    (108,327)   (111,059)     (114,158)

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Service Area: Housing Sustainability (4 of 10)

COUNCIL EXPECTATIONS

    1) Use the Banff Community Housing Strategy as a guide
    2) Work to help supply mix of affordable housing options
    3) Represent Town of Banff administration on the Banff Housing Corporation

Successes                                                    Challenges/Opportunities
   o As of November 2020 Ti’nu is fully occupied with        Challenges:
      75 individuals or families on the waitlist                o Fully occupied at Ti’nu with wait list
   o Ti’nu COVID-19 rental relief program used a rent
      geared to income model to temporarily adjust rents
      to job loss and job reductions for tenants from
      April 1- Sept 1, 2020                                  Opportunities:
   o Projections of an ongoing operational surplus             o Current housing development on Banff Avenue
      which will perpetually fund the Community                o Future housing development on Cave Avenue
      Housing Reserve to support future housing
      projects
   o Banff Avenue affordable ownership housing
      project build team selected, design completed, and
      decision made to move forward with construction

2020 Priorities:                                             Priority Status
   •   Identify housing projects for Cave Avenue and             ✓ Ongoing – COU 19-202 – Council directed
       Banff Avenue lands.                                           administration to proceed with an affordable entry level
                                                                     price restricted home ownership project on Banff Avenue
                                                                     at the July 15th, 2019 meeting of council. A project on
                                                                     Cave Avenue will return to council for consideration upon
                                                                     completion of the Banff Avenue project.

   •   Banff Avenue Home Ownership Project                       ✓ Ongoing -COU20-260- Council directed
                                                                   administration to proceed with issuing a letter of intent to
                                                                   Studio North/Lola Architecture to finalize drawings
                                                                   and start the construction process of a 33 unit, affordable,
                                                                   for purchase housing development. Complete COU20-
                                                                   277 Approval of borrowing bylaw 399 – amendment to
                                                                   the 2020-2029 capital budget to include expenditures of
                                                                   $400,000 in 2020 and $10,975,000 in 2021 for the
                                                                   construction of the Banff Avenue Affordable Housing
                                                                   project with the construction is to be debt financed and
                                                                   repaid through the resale of the units upon completion.

   •   Process to be developed for qualifying criteria and       ✓ Moved to 2021
       pre-sales process for Banff Avenue units
   •   Deliver State of Housing Report in summer 2020            ✓ Delayed due to COVID -19 – Operationalized

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•   Create a forecasting tool for Banff housing demand     ✓ Postponed due to COVID-19
       based on changes of use, and intensification of use

                                                             Communication Format
2021 Priorities:
                                                             (RFD/Briefing/Policy/Bylaw/Workshop/Etc.)
   •   Construction of Banff Ave Affordable Housing          Briefing/Service Review Updates
       project
   •   Determine qualifying criteria and pre-sales process   Briefing
       for Banff Avenue units
   •   Deliver annual State of Housing report                Briefing

   •   Consider the housing needs and supply for seniors,    Governance and Finance - 2021
       by integrating the Housing Study with the
       understanding of housing from the Bow Valley
       Regional Housing Commission

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Service Area: Young Adult Programs & Services (5 of 10)

    •   The delivery of programs and services for young adults between 18 and 30, with the goal to improve quality of
        life among this demographic sector.

BanffLIFE operates a series of programs designed to connect young adults in Banff to one another, and to the
community. Programs that increase individual social well-being include:
   • Mountain Adventure Program – An introduction to mountain sports, teaching young adults how to travel safely
      in the back country, grow a passion for mountain activities, and to connect them to new people with similar
      interests
   • Banff Ambassador Presentation – BanffLIFE delivers the “community” portion of the BAP, ensuring young
      adults know what services are in place, should they need help while they are here. It also talks about the
      importance of getting connected during their time here, and how they can do this.
   • Community Services Volunteer Placement Program – BanffLIFE provides an opportunity for Community
      Service volunteers to complete their placement with the BanffLIFE program
   • BanffLIFE volunteer program – recruitment, training, and oversight of a number of volunteers who help run a
      variety of BanffLIFE’s programs
   • Pasta Night – a once a week meal, served at 101 Bear Street, that also showcases music, and provides an
      opportunity to hang out on a weeknight with fellow service sector industry workers.
   • DJ in the Park – a once a week gathering in Central Park to eat dinner, listen to music, and connect with one
      another.
   • Movies Under the Stars – a 6-week summer series in Central Park of movies presented on the large inflatable
      movie screen for the public at large – all are welcome to attend.

Young Adult Programs & Services
2020 – 2023 Operating Budget
                                         2019        2019       2020         2021        2021        2022        2023
                                        Actual   Approved         Q3     Approved    Proposed    Proposed    Proposed
                                                   Budget    Forecast      Budget      Budget      Budget      Budget
REVENUES
Activity Revenue                      $26,950     $29,800      $7,347     $28,900     $27,500     $27,500      $27,500
Grant Revenue                          76,938      76,838      75,488      72,838      69,838      70,838       70,838
TOTAL REVENUES                        103,888     106,638      82,835     101,738      97,338      98,338       98,338

EXPENDITURES
FTE Count                                1.65        1.65        0.87        1.65        1.00        1.25         1.25
Wages & Benefits                      112,925     113,392      62,993     123,507      60,107      91,381       94,145
Contracted & General Services          31,853      26,485      11,531      31,258      52,450      52,450       52,450
Materials, Goods & Supplies            12,477      10,500       2,907      10,500      16,500      14,500       14,500
Internal Charges                       20,866      21,723      22,265      22,710      22,072      22,753       23,422
TOTAL EXPENDITURES                    178,121     172,100      99,696     187,975     151,129     181,084      184,517

REVENUES LESS EXPENDITURES            (74,233)    (65,462)    (16,861)    (86,237)    (53,791)    (82,746)    (86,179)

Associated Amortization                   615                                             620         626          632

Transfers to Reserves                  (3,050)     (3,050)     (3,050)     (3,050)     (3,050)     (3,050)      (3,050)

Tax Funding Required                  (77,283)    (68,512)    (19,911)    (89,287)    (56,841)    (85,796)    (89,229)

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Service Area: Young Adult Programs & Services (5 of 10)

COUNCIL EXPECTATIONS

   1)   We will positively impact the quality of life for this demographic sector
   2)   Communicate community expectations
   3)   Visitor participation should not displace resident participation or increase costs
   4)   The programming is cost recovery where possible (e.g. Mountain Adventure)
   5)   Understand there is a social services referral component
   6)   Enhance integration into our community

Successes                                                        Challenges/Opportunities
   o Were able to bring Mountain Adventure                       Challenges:
      programming back on in summer of 2020 and were                o Covid-19 regulations and safety measures put a
      able to piggyback on planning with staff from the                 full stop on all social connection programming
      recreation department.                                            for Banfflife shortly after pandemic was
   o Outstanding support from the Wim and Nancy                         declared (i.e. Pasta night, DJ in the Park,
      Pauw Foundation to subsidize all Banfflife                        Movies Under the Stars, Ambassador Program,
      Mountain Adventure Programming. All trip pricing                  Christmas Dinner)
      is now between $5 and $15                                     o Unfortunately, due to length of layoffs
   o Max capacity of participants was reached in all the                associated with this program area, staff in this
      Banfflife Mountain Adventure programs in 2020.                    service area reached permanent layoff status
      Participant feedback:                                         o Many young adults who were former
          o I loved it !!!!! Thank you and thanks to                    participants of BanffLIFE programming have
              the Pauw foundation. What a great way                     left the community – need to ascertain extent
              to give young people access to the                        of loss
              outdoors :)
          o You guys are doing a great service!                  Opportunity:
              Banff Life / Mountain Life is a great              o Program and operational review will be undertaken
              platform for new residents to get                    to identify potential new opportunities given the
              acquainted and experience what living in             impact COVID has had on this program area
              the Rockies is all about.                          o Work with community partners will begin early in
   o 124 unique volunteers provided 854 hours of                   2021 to develop programming to meet the needs of
      volunteer time to assist with Banfflife programming          young adults in the Banff.
      in 2019.                                                   o Aim to reinstate some/all socialization programs by
   o Banfflife Facebook page had 8690 likes.                       Q3 of 2021 should pandemic situation improve and
                                                                   if provincial guidance allows

                                                                 Communication Format
2021 Priorities:
                                                                 (RFD/Briefing/Policy/Bylaw/Workshop/Etc.)
   •    Relaunch Banff Life Programs that were affected by       Briefing
        the pandemic restrictions as provincial guidance
        allows.

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Service Area: Seniors Programs and Services (6 of 10)

   •   This service area provides a wide array of support services and prevention programming for seniors with the
       goal of enhancing individual social well-being.
   •   It employs 1.6 FTE’s in the form of a 1.0 full time Seniors Support Coordinator, and a .6 FTE Senior’s Bus
       Driver, and a portion of administrative time to support this service area.
   •   Services are designed to help seniors remain as independent and self-sufficient as possible, with dignity and an
       optimum quality of life.
   •   Programs also create opportunities for seniors to connect with one another, and participate in community
       activities to ultimately prevent social isolation.

Programs and Services include:
   • Social Connections Programs (Community Lunch, Seniors Kitchen & Monday Lunch, Outreach Fitness
       program, Mountain Adventure 55 +, Walking Program)
   • Meals on Wheels (in partnership with AHS to deliver hot meals to vulnerable seniors)
   • Transportation Initiatives (available for persons with disabilities as well) – Accessible bus service, taxi pass
       program
   • Economic Self-Sufficiency Programs (Income Tax Support, Ombudsperson Service, Workshops related to
       financial literacy)
   • Wellness Workshops (wide variety of topics) – fraud prevention, healthy relationships, falls prevention,
       balanced living etc.
   • Information & Referral – including outreach service at local seniors residences (Mount Edith, Cascade
       House)

Seniors Programs & Services
2020 – 2023 Operating Budget
                                         2019         2019        2020         2021        2021         2022        2023
                                        Actual    Approved          Q3     Approved    Proposed     Proposed    Proposed
                                                    Budget     Forecast      Budget      Budget       Budget      Budget
REVENUES
Activity Revenue                        $3,407      $3,000       $1,975      $3,327       $3,127      $3,127       $3,327
Grant Revenue                           69,838      69,838       84,837      69,838       79,838      69,838       69,838
Other Revenue                                        1,000
TOTAL REVENUES                          73,245      73,838       86,812      73,165       82,965      72,965       73,165

EXPENDITURES
FTE Count                                 1.85        1.85         1.60        1.85         1.80        1.85         1.85
Wages & Benefits                       141,886     146,393      126,890     154,654      144,592     151,455      155,415
Contracted & General Services           26,851      11,805       25,162      12,377       23,315      13,703       14,036
Materials, Goods & Supplies              2,291       3,495          839       3,565        3,565       3,636        3,709
Internal Charges                       109,171     110,094      114,077     116,657      106,569     107,602      110,023
TOTAL EXPENDITURES                     280,199     271,787      266,968     287,253      278,041     276,396      283,183

REVENUES LESS EXPENDITURES           (206,954)    (197,949)   (180,156)    (214,088)   (195,076)    (203,431)   (210,018)

Associated Amortization                 22,330      21,843       22,100      22,280       22,330      22,553       22,779

Transfers to Reserves                   (1,500)     (1,500)      (1,500)     (1,500)      (1,500)     (1,500)      (1,500)
Transfers from Reserves                 15,835

Tax Funding Required                 (192,619)    (199,449)   (181,656)    (215,588)   (196,576)    (204,931)   (211,518)

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Service Area: Seniors Programs and Services (6 of 10)

COUNCIL EXPECTATIONS

   1)   This program helps seniors remain independent and connected to their community
   2)   Seniors will be more actively involved in administration and programming
   3)   Seniors bus service is expected to be tax supported
   4)   Programming (including fitness) works to reduce social isolation

Successes                                                                Challenges/Opportunities
   o 148 unique individuals supported through the Seniors                Challenge:
      Outreach program in 2020                                              o More seniors taxi pass program users
   o 25 unique participants in the weekly Monday Seniors Lunch                  are reaching the maximum monthly
      program                                                                   pass limit of 4 per month
   o 29 individuals participated in the Meals on Wheels program
      that the seniors support program facilities the delivery of        Opportunity:
   o Income tax program continues to support local residents with          o Potential for review of the taxi pass
      assistance in filing their taxes to ensure people are accessing          program in 2020 to better meet
      needed tax credits and support.                                          seniors transportation needs.
                          2017         2018       2019
       Number of          109          119        97
       people
       assisted
       Total rebates $420,718 $331,030 $398,930
       received

   o Senior bus service and transportation services (taxi pass
     program) continue to be well used
                                  2017      2018        2019
      Taxi pass users             95        111         115
      Taxi pass # trips           1107      1139        842
      Seniors Bus unique users 65           68          60
      Seniors Bus # user rides 2849         2506        2744

   o The Big Red Ride completed weekly rides throughout the
     summer, all through the assistance of 6 volunteers, totalling
     over 51 volunteer hours with 31 unique users accessing the
     BRR over 17 rides through out the summer months.

2020 Priorities:                                            Priority Status
   o Review of the taxi pass program in 2020 to better          ✓ Completed
       meet seniors transportation needs

                                                            Communication Format
2021 Priorities:
                                                            (RFD/Briefing/Policy/Bylaw/Workshop/Etc.)
No Priorities

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Service Area: Children, Youth and Family Programs (7 of 10)

This service area includes all programs and services geared towards children, youth and families in both the FCSS and
Recreation Service divisions. Specific program areas include:

Family Resource Network (Formerly Family Wellness and Parent Link)
A prevention focused program responsible for developing, and delivering a wide and appropriate range of early
intervention programs and services in the community for children 0-18yrs, and their parents/caregivers. Primary
functions include:
    o Creating places for social connection.
    o Facilitation and coordination of parent education services.
    o The development and provision of Family Support Services.
The evaluation of client and stakeholder needs will ensure the programs have a strong foundation in child
developmental, educational, social, emotional and recreational benefits to children, youth and parents.

Summer Programs - Includes Summer Fun (Grade 1-6), Youth Camps (Grade 7-10) and Speciality Camps (Grade 3-8).
Provides a variety of activities and programming including off site field trips, overnight campouts, environmental
learning, cooking, arts, science and community partnered activities.

Out of School Club
A provincially licensed childcare program provided to children after school, during school closures and school
holidays. Offers programming designed to introduce children in Kindergarten to Grade 6 to innovative, explorative
and child led activities including arts, sports, free range and environmental engagement.

Child, Youth and Family Focused Recreation Initiatives:
    1) “Into the Wild” (Grades 1 -6): The Into the Wild program is an after school, non-accredited, outdoor, nature-
        based program for grades 1 to 4, led by qualified staff who specialize in outdoor and environmental education.
        Into the Wild operates on a cost recovery basis. Into the Wild will be moving into the new nature cabin for
        program delivery in December. Additionally, the program is being expanded to kindergarteners on Friday
        mornings. Due to COVID-19 participant numbers have been limited to meet physical distancing guidance.
    2) Get Out – A drop in activity night for grade 7-10 students cooperatively planned by the participants and
        offering a fun, safe place for youth to recreate, socialize and play a variety of non-competitive sports on Friday
        nights from 7-10 p.m. During COVID-19 Get Out was relocated to The Fenlands dry floor. On average there
        are 40+ participants (cohorted) each Friday engaging in social and physical activities. With funding from the
        PAUW Foundation Get Out Summer was also offered Monday to Friday in July and August and attendance
        capacities were reached on a regular basis. Activities in Summer Get Out included skateboarding, basketball,
        arts and crafts, bike rides to Lake Minnewanka and more.
    3) Family Into the Wild – Family Into the Wild was not offered during COVID-19. However, through recent
        grant funding from the Banff Canmore Community Foundation a Halloween pre-registered community event
        at The Fenlands was held and included Echoes of the Forest and a partnership with Banff Public Library. 60
        children (aged 0-6) participated (fully subscribed). A similar program will be offered during the winter break
        (through BCCF funding partnership). The Halloween event had families from Edmonton, Lethbridge,
        Cochrane, and Red Deer calling with requests to register.
    4) Motoring Munchkins – Due to COVID-19 motoring munchkins was cancelled. Pending COVID-19 guidance
        the program could be resumed in January with staff supervision.
    5) The Basement (Grades 5 & Monday and Wednesday /Grades 7 & 8 Tuesday and Thursday, 3-6 p.m.) – The
        Basement is free after school drop-in program for Banff youth where students can hang out, play games, create
        music, art, do homework, etc. The Basement is funded in part by the Pauw Foundation and the space is
        provided in-kind by the Banff Canmore Community Foundation. Due to COVID-19 The Basement was held
        at The Fenlands for the fall of 2020.

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6) Mountain Adventurers – Mountain Adventurers is an outdoor program designed for Grades 4-5 and 6-8 on
   PD half day Fridays from noon – 4 p.m. Students go canoeing, mountain biking, rock climbing, cross country
   skiing and much more. Mountain Adventurers is funded in part by the Pauw Foundation. Mountain
   Adventurers continues to be a highly subscribed to program.

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Service Area: Children & Youth and Family Programs (7 of 10)

Children & Youth Recreation Programs
2020 – 2023 Operating Budget
                                     2019        2019       2020         2021        2021        2022        2023
                                    Actual   Approved         Q3     Approved    Proposed    Proposed    Proposed
                                               Budget    Forecast      Budget      Budget      Budget      Budget
REVENUES
Activity Revenue                 $314,853    $316,800    $184,535    $344,126    $340,980    $335,980    $337,980
Grant Revenue                     116,904      83,228     154,731     111,728     123,968     123,968     124,968
TOTAL REVENUES                    431,757     400,028     339,266     455,854     464,948     459,948     462,948

EXPENDITURES
FTE and Contract Count              10.20        9.88        8.15       10.36       10.34       10.34        10.34
Grant Funded                                                                         0.38        0.38         0.38
Wages & Benefits                  605,369     590,126     555,943     644,558     653,813     667,619      681,741
Contracted & General Services      40,992      46,429      29,720      52,179      53,809      54,389       55,854
Materials, Goods & Supplies        59,368      63,250      45,004      64,175      64,811      65,350       65,979
Internal Charges                  187,088     191,051     197,055     201,414     194,362     198,111      203,206
TOTAL EXPENDITURES                892,817     890,856     827,722     962,326     966,795     985,469    1,006,780

REVENUES LESS EXPENDITURES       (461,060)   (490,828)   (488,456)   (506,472)   (501,847)   (525,521)   (543,832)

Associated Amortization            18,978      12,375      12,375      12,623      18,978      19,167       19,358

Transfers to Reserves              (6,010)     (6,010)     (6,360)     (6,360)     (7,270)     (7,270)      (7,270)

Tax Funding Required             (467,070)   (496,838)   (494,816)   (512,832)   (509,117)   (532,791)   (551,102)

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Service Area: Children, Youth and Family Programs (7 of 10)

COUNCIL EXPECTATIONS
Family Resource Network (formerly Family Wellness and Parent Link)
     1) That individuals and families continue to get support as needed
     2) Emphasis on preventive programming rather than crisis management
     3) Continue to work with interagency partners in the Bow Valley
     4) No duplication of services in the community

Out of School Care and Summer Fun
   1) 100% cost recovery where possible for Out of School Club and Child/Youth Family Focused Recreation
       Initiatives
   2) 50% recovery generally on all other children programs (i.e. Summer Fun)
   3) We expect to form part of a reasonable range of potential activities for children in the community
   4) Try to respond to the expressed needs of the community

Successes                                                         Challenges/Opportunities

Family Resource Network (FRN)                                     Opportunity:
   o The Town of Banff entered in to a 3 year contract 2020-        o More autonomy with respect to providing
       2023 (i.e. $90,000yr) with the Gov of AB Children                programming at the play space at 101 Bear
       Services ministry to provide Family Resource Network             Street (formerly Parent Link).
       (FRN) Services. This will replace the funds received for     o More ability to leverage the use of internal
       Family Wellness Worker program.                                  staff and departments to deliver programs
   o Multiple funding partners for FRN Services (Children’s             and services for parents/caregivers and
       Services, FCSS, Town of Banff)                                   their children. (Recreation, Settlement
   o Great partnership with library in the provision of early           Services, Community Helpers ect…)
       childhood development services.

Summer Program Successes
   o Operation out of two TOB locations- OSC room at BES          Summer Fun Challenges:
     and the Fenlands. Fenlands staff were absolutely great to       o The program was split between two
     work with on all fronts. Scout Hall provided a gym space          facilities, and there was no custodial
     to make up for BES lack of space.                                 support at BES, no kitchen, play-ground
   o Small group sizes with children= less behavior                    or gym.
     management, more relationship building with children            o Ever changing COVID regulations
     and families, more space to roam far and wide with less           heading into summer
     kids and be attentive to the group at large in a more           o No online registration or flex registration
     focused way.                                                      in Book King
   o Less camps, field trips and group bookings allowed for a        o A significant decrease in program offerings
     more relaxed, child led programming, which                        over summer as result of COVID-19
     accommodated children better during the post Covid-19             regulation (i.e. Specialty Camps, Youth
     shut down (i.e. transitions were easier, pace of program          Camp, field trips & overnight campouts)
     was slower)
   o Successful emergency Covid-19 grant application and
     Canada Summer Jobs grant brought in and additional
     $21,800 for to offset wages in this cost center.

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OSC Successes                                                     OSC Challenges
  o Our new program rooms- the children and staff can               o Less physical spaces/rooms available to
      animate, create their own their space (i.e. ownership).          the program i.e. outdoor play space,
  o Solid staff team this year- limited turnover and less              kitchen, and gymnasium.
      staffing challenges with longer term staff in place who are   o Registration process was very difficult, no
      invested in the work, and children.                              online registration or flex registration.
  o New staffing structure allows for on site program               o Cohort numbers restrict our ability to
      supervisor and really helps to understand and attend to          accommodate many unique users over the
      what is going during day to day operations of the                entirety of the school year.
      program
  o Accreditation no longer required by the province. A great
      deal of time and paper work is no longer required (i.e.
      less red tape for the provincial wage top up’s)
  o Solid base of full time kids registered in each room.
      Consistency makes for group cohesiveness.

Child/Youth/Family Focused Recreation Initiatives:
    o Get Out program sees approximately 40 plus students
       participating on Friday nights.
    o Participation rates at The Basement has significantly
       increased since changing the age range (10 to 40 students
       each night).
    o Registration from Mountain Adventurers Program
       continues to see strong uptake from local families. 123
       participants. Participation lower from previous years due
       no sessions during spring school closure.
    o 30 + Family Adventure Kits delivered to residents during
       lockdown.
    o 20 Grow Your Own Garden Family kits delivered to
       residents during lockdown.
    o 340 participants in Summer Get Out.
    o 200+ online participants in Family Bear Aware program
       delivered in partnership with Parks Canada during
       lockdown.
    o 4 online story time videos during lockdown that had
       350+ views (partnership with Bow Media).
    o Online sessions with kids each week to practice sports
       and activities. Launch video had 1000+ views
       (partnership with Bow Media).
    o Delivery of children’s dance (19 participants) and art
       classes (25+ participants) at The Fenlands in the fall
       2020.
    o 60 participants in youth yoga (8 sessions)
    o Delivered Red Cross Babysitter certification course.
    o Many youth signing up for Roller Sport days. Comment
       from Client Services: On a Roller Sports day. One client
       registers and the phone gets passes around to the next four or five
       that are able to make it that evening. I’m impressed by their
       willingness, excitement to make sure they are registered and that
       their names show up on the list!

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2020 Priorities:                                            Priority Status
   o Funding opportunity released for prevention/early          ✓ Completed - The town of Banff entered in to a 3 year
       intervention services for the Bow Valley –                   contract 2020-2023 (i.e. $90,000yr) with the Gov of
       Expression of Interest is due January 2020 –                 AB Children Services ministry to provide Family
       hopeful notification will occur prior to April 1st
                                                                    Resource Network Services. This will replace the funds
       2020
                                                                    received for Family Wellness Worker program.

                                                            Communication Format
2021 Priorities:
                                                            (RFD/Briefing/Policy/Bylaw/Workshop/Etc.)
No Priorities

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Service Area: Recreation Programs, Events & Services (8 of 10)

 Recreation Program Development and Delivery- Participation in both structured and unstructured recreational,
sport and cultural activities improves physical, psychological, and emotional health. Within the recreation program
service area, the following types of services are offered through the Town of Banff:

   •   Active Living Classes – a variety of active living programs such as yoga, 50+ fitness, Pilates, dance conditioning,
       Zumba and more.
   •   Creative/Cultural Classes– Programs such as painting, make your own bees wax wraps, creative writing,
       photography, language classes, theatre and more.
   •   General Interest Classes & Drop-in’s – a variety of general interest offerings including drop-in board games,
       retirement savings courses, social media how to’s, first aid, etc.
   •   Drop-in Sports – Drop-in sports include activities such as volleyball, badminton, basketball, soccer, table tennis,
       pickleball, skateboarding, shinny, public skating, sticks and pucks and more that are open to area residents of
       various ages. Drop-in sports seasons typically kick off with a Try It (free instructor led session).
   •   Community Sport Leagues and Partnership Development – Adult community sport leagues provide residents
       with a wide range of competitive and recreational sports. Most are offered by volunteer league convenors with
       assistance from recreation programming staff to aide in the development of scheduling, budget support, grant
       applications and facility access. Sports groups include hockey, curling, soccer, slow pitch, rugby and more.
   •   Sally Borden Pool Partnership– The Town of Banff supports the provision of life-guarded public swim access
       at the Banff Centre’s Sally Borden swimming pool through the allocation of an annual operating grant.
Resident-Focused Community Events:
   • Community events provide opportunities to bring residents together to celebrate and socialize.
   • This service area houses the costs associated with these events, and in many cases, various Community Services
      staff are either primarily involved in a facilitation role, or in partnership with other community members on
      their delivery.
   • Events currently include:
      ❖ Mountain Madness Race (Directly deliver in partnership with local organizations)
      ❖ Parks and Recreation Day (Directly deliver) – Postponed due to COVID
      ❖ Home Grown Art Show (Directly deliver)
      ❖ Market Music Series, Mountain Music Festival (formerly Harvest Festival) (Provide partial funding for
          entertainment, permitting, marketing and advertising support) – Harvest Festival postponed due to COVID
      ❖ Louis Trono Concert in the Park (Provide partial funding for entertainment, permitting, marketing and
          advertising support) – Postponed due to COVID
      ❖ Used Bike and Community Rummage Sale (Directly deliver fall sale, partner with Community Social
          Development on spring sale) – Postponed due to COVID
      ❖ Alberta Family Day (Directly deliver in partnership with the Banff Centre and Banff Public Library) –
          Postponed due to COVID
      ❖ Halloween Bonfire/Fireworks (budget for fireworks sits in this cost centre) – Recreation department ran
          COVID safe community event in 2020 in lieu of fireworks.
      ❖ Bike Month (Directly deliver in partnership with Canadian Rockies Public Schools and local organizations)

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