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CONNECTION K e e p i n g Yo u C o n n e c t e d w i t h Yo u r S o c i e t y
July - August 2021
Exceeds Expectations
Dentalpalooza, Yankee Dental Congress’s first-ever outdoor event, took Nearly 1,700 attendees gathered at Dentalpalooza to learn, network,
place at The Lawn on D in Boston on Friday, June 4, 2021. As we all know, and talk shop on a balmy June day. With 70-plus exhibitors and sponsors,
Yankee Dental Congress, which is typically held in late January at the Boston a party-like atmosphere, including lawn games, Irish step dancers, a live
Convention & Exhibition Center, was conducted virtually this year due to the band (including Merrimack Valley District member Dr. GiGi Garcia-Rogers),
pandemic. However, Yankee did not want to miss out on an opportunity to host and an electric violinist, Dentalpalooza far exceeded expectations. Nearly 20
an in-person event where Massachusetts Dental Society (MDS) members could continuing education courses were held to allow MDS members and their staff
finally safely reconnect and reunite. to catch up on their continuing education requirements.
“Dentalpalooza was a modern trade show experience that successfully
brought together dental professionals, after many months of isolation from
peers and colleagues, from across the Commonwealth to connect, socialize,
and learn,” says MDS Executive Director Kevin Monteiro, CAE.
In a publisher’s letter posted on Group Dentistry Now, CEO Bill Neumann,
who attended Dentalpalooza, said that the “Massachusetts Dental Society
reimagined what a dental meeting can be, and going forward, every organizer
should do the same.” (See https://www.groupdentistrynow.com/dso-group-
blog/dentalpalooza-recap-and-the-future-of-dental-and-dso-events/.)
The MDS is always proud to bring together volunteers, exhibitors,
clinicians, researchers, and dental teams to collaborate, learn, and grow, and
Dentalpalooza continued that tradition.
We look forward to seeing you all in person at Yankee Dental Congress
2022. Registration is scheduled to open on October 13, 2021. Please visit
yankeedental.com and check your email during the coming months for updates.
Dr. Meredith Bailey Takes Office as MDS President
The Massachusetts Dental Society (MDS) is pleased to welcome Meredith A. A fellow of the American College of Den-
Bailey, DMD, as its 158th President for the 2021-2022 and 2022-2023 gov- tists, the International College of Dentists, and
ernance years. Dr. Bailey, who is a group practice leader in the department of the Pierre Fauchard Academy, Dr. Bailey was
general dentistry at the Boston University Henry M. Goldman School of Dental recognized by the MDS as a William McKenna
Medicine, was ceremonially sworn in as President during the MDS House of Volunteer Hero in 2018 and 10 Under Ten in
Delegates Annual Session held virtually on January 27, 2021. Dr. Bailey took 2016, and was a member of the MDS Leader-
office on July 1, 2021. Only the fifth woman to serve as President in MDS ship Academy in 2018-2019.
history, Dr. Bailey succeeds MaryJane Hanlon, DMD, who will continue to serve Dr. Bailey received her Doctor of Dental
on the MDS Board of Trustees as Immediate Past President. Medicine degree from Case Western Reserve
For the last two years, Dr. Bailey has served on the MDS Board of Trustees University School of Dental Medicine and a
as the first two-year term Vice President under the Society’s new governance certificate in Advanced Education in General
reform and as Chair of the Committee of District Chairs and Chair-Elects. She Dentistry from the University of Connecticut
has served in various capacities at the state level over the years and was a School of Dental Medicine. She received her bachelor’s degree in biology from
founding member and Chair of the Boston District Dental Society, which was James Madison University and is currently a candidate for a Master of Business
formed in 2015. Administration degree from the Boston University Questrom School of Business.
At the national level, Dr. Bailey represents the First District of the Amer- “We are thrilled to welcome Dr. Meredith Bailey as President of the Mas-
ican Dental Association (ADA) and serves as Vice Chair of the ADA Council sachusetts Dental Society,” says MDS Executive Director Kevin C. Monteiro,
on Ethics, Bylaws and Judicial Affairs. She is also Chair of the Administrative CAE. “Dr. Bailey’s expertise will support the MDS in continuing to advance the
and Policy Review Subcommittee and an observer on the ADA Standards profession of dentistry and championing oral health in the Commonwealth over
Committee on Dental Informatics, Working Group 13.8 Augmented Intelli- the next two years.”
gence. Dr. Bailey resides in Boston and enjoys running on the Esplanade.
This Issue Page 2 Pages 5 Page 7 Page 11
Meet the 2021-2022 Citara Systems Joins the Do You Know Your PPP Loan Yankee Study Club Module 2
Leadership Team Member Savings Program Forgiveness Deadline? Starts September 1
PRESIDENT’S MESSAGE—Meredith A. Bailey, DMD
Introducing Your 2021-2022 Leadership
In this first edition of my President’s Message, it is • Business Development Committee Chair: Dr. Paul Aswad
my pleasure to introduce the Massachusetts Dental • Constitution and Bylaws Committee: Dr. Raymond Martin (Speaker
Society (MDS) leadership at the state and local of the House)
levels for the 2021-2022 governance year. These • Dental Education Committee: Drs. Irina Dragan and Erin Breen
dedicated leaders will be working together with • Dental Practice and Benefits Committee: Dr. Jeffrey Karen
the MDS staff, who are managed by our Executive • Dentist Health and Wellness Committee: Dr. Paula Sones
Director Kevin Monteiro, CAE. • Ethics Committee: Dr. Lisa Campagne Gamache
• Government Affairs Committee: Dr. Kerri Discepolo
Your Elected MDS Board of Trustees for 2021-2022: • Membership Committee: Dr. Andre Zelikov
• President: Dr. Meredith A. Bailey • Waiver Review Committee: Dr. Michael A. Mayr
• Vice President: Dr. Abe Abdulwaheed
• Speaker of the House: Dr. Raymond K. Martin Serving as Your District Chairs for 2021-2022:
• Secretary: Dr. James E. Lee • Berkshire: Dr. Frederick Hyman
• Treasurer: Dr. Jennifer R. Korzeb • Boston: Dr. Andrew Tonelli
• Immediate Past President: Dr. MaryJane Hanlon • Cape Cod: Dr. Nathan Latimer
• East Middlesex: Dr. Tom Ho
• Region 1 Trustee (Berkshire and Valley): Dr. Paul J.R. Gamache • Merrimack Valley: Dr. Albert Sandler
• Region 2 Trustee (Wachusett and Worcester): Dr. John P. Gusha • Metropolitan: Dr. Steven Spitz
• Region 3 Trustee (Cape Cod, South Shore, and Southeastern): • Middlesex: Dr. Balkrishna Gentyala
Dr. Paul M. McGrath • North Metropolitan: Dr. Madeline Niziak
• Region 4 Trustee (Metropolitan and Middlesex): Dr. Mary C. DeMello • North Shore: Dr. Dhara Shah
• Region 5 Trustee (Boston and North Metropolitan): Dr. Michael A. Mayr • South Shore: Dr. Jeffrey Karen
• Region 6 Trustee (East Middlesex, Merrimack Valley, and North Shore): • Southeastern: Dr. Jauna Souza
Dr. Maritza Morell • Valley: Dr. Martin A. Wohl
• At-Large Trustee: Dr. Neha Das • Wachusett: Dr. Mario G. Aboujaoude
• Guest Board Members: Drs. Elizabeth Alpert, Ana Keohane, Dylan Weber, • Worcester: Dr. Pooja Gupta
and David Zaluski
I had the privilege of meeting monthly with these District leaders over
The Board of Trustees is hitting the ground running this summer, with the last year as Chair of the Committee of District Chairs and Chairs-Elect.
meetings in July and August that will include strategic planning sessions to This Committee was developed as part of the first phase of our governance
solidify long- and short-term organizational goals. We will continue gover- reform to provide each individual District with a direct line of communication
nance reform, create an agile organization to proactively manage changes to to the state so we can continue to best represent our members.
our profession, and advocate on behalf of our profession and patients. All our members at the MDS are valued as dedicated professionals,
The Board will also be meeting with MDS Committee Chairs and District working tirelessly to improve the oral health of the residents of the Com-
Chairs to define tasks for the year based on feedback. We will work to establish monwealth. As a member of the MDS, you are a highly valued part of our
and improve platforms for easy, bidirectional communication with members, the organization. On behalf of all the state and component leadership, we thank
Districts, and the state. We will work to cultivate our diverse membership while you for your commitment and support.
strengthening our Districts, which are the grassroots of our organization.
Sincerely,
Serving as MDS Committee Chairs for 2021-2022: Meredith A. Bailey, DMD
• Audit Committee: Dr. Arthur Eddy MDS President 2021-2023
• Budget and Fiscal Planning and Investment Subcommittee:
Dr. Jennifer Korzeb (Treasurer)
Meredith A. Bailey, DMD – President
CONNECTION James E. Lee, DMD – Secretary
Kevin Monteiro, CAE – Executive Director
Melissa Carman – Director of Publications
A Bimonthly Newsletter
Suzanne Gulledge – Graphic Designer
of the Massachusetts Dental Society
Copyright © 2021 Massachusetts Dental Society Follow us on:
July - August 2021 Massachusetts Dental Society CONNECTION massdental.org 2
NEW
Career Center
Connecting Talent with Opportunity
The MDS Career Center has replaced our career classified ads to offer a
centralized online job portal for dental professionals. This enhanced service
will increase your ad’s visibility to qualified applicants in your area.
Find Your Next Hire Today
Post your job where the Reach top-notch MDS Career Search our Resume Bank
industry’s most qualified dental Center job seekers via our using robust filters to narrow
professionals go to advance exclusive Job Flash™ email. your candidate search.
their careers.
END-OF-SUMMER SPECIAL: For the month of August, members who place an ad
in the MDS Career Center or MDS Classifieds can receive a 30% discount on all ad
placement packages! (Limited to one ad placement per member.) Enter coupon code
SUMMER30 before August 31, 2021, to take advantage of this limited-time offer.
MDS members always receive a 50% discount on all ad placements.
massdental.org/career-center
Membership
DHWC to Hold Next Check Out the
Book Club Meeting MDS Calendar
in September Looking for the date for your District meeting or a continuing educa-
tion webinar you read about in the MDS eNews? The MDS Calendar is your
one-stop shop for finding all the Society’s upcoming meetings, events, and
It’s not too late to take part in the MDS Dentist Health and Wellness Committee
training opportunities. The Calendar can be accessed from the MDS website
(DHWC) MDS Book Club. Looking for something to read during your beach va-
homepage as well as from District landing pages.
cation or by the pool? Grab a copy of the 2019 Pulitzer Prize in Fiction winner
Each calendar item contains event details (e.g., date, time, location), the
The Overstory by Richard Powers and save the date for Thursday, September
ability to add it to your own calendar (e.g., Outlook, Gmail, etc.), and—in some
9, at 6:30 pm, to join your colleagues for the next Book Club. The meeting
cases—a registration link.
will be held via Zoom and members can discuss The Overstory and enjoy the
Note for District leaders: If you need to add an upcoming calendar item,
chance to socialize with colleagues. Register today at https://massdental.zoom.
please reach out to your MDS staff liaison.
us/meeting/register/tJMocOiuqjgoH9Lx5BdFTOhDWqT-npBa9Kz4.
Bookmark the MDS Calendar today at massdental.org/calendar.
First Member Stories ADA Offers
Recording Now Fitness Perk
Available for Members
The recording is now available for the
inaugural Member Stories virtual event with ClassPass
hosted by the MDS Dentist Health and The American Dental Association
Wellness Committee (DHWC). Through this (ADA) recently partnered with
new “Ted-Talk-style” series, the DHWC ClassPass, a monthly subscription-
hopes to create a community where based fitness service, to give
member dentists can share their stories, members complimentary access
struggles, and strategies, and learn from to thousands of gyms, fitness
one another. In this first presentation, classes, and digital workouts, all
Dr. Eric Block discussed his experience from one app. Additionally, mem-
coping with burnout and depression, and how he learned to manage his stress bers can receive a 10% discount
and anxiety. Members can watch the recording free of charge, but registration on in-person class packages. To
is required to access the recording. Find it at https://hub.massdental.org/ sign up, go to https://classpass.
nc__event?id=a0k4o00000AlaWJAAZ. com/corporate/americanden-
talassociation-ff49 and enter
The MDS CE Registry ADA2021 in the company code
field. Questions? Contact the ADA Member Service Center at 800.621.8099 or
msc@ada.org.
House of Delegates Approves
Budget at Special Session
On Wednesday, June 16, the MDS House of Delegates
This free resource is included in your held a Special Session where it passed a resolution to
membership and allows you to: approve the budget for the 2021-2022 MDS fiscal year,
which began July 1, 2021. MDS Speaker of the House
• Stay in compliance with BORID CE requirements
Dr. Raymond Martin presided over the virtual session with
• Have an easy and accurate recordkeeping service
78 attendees, including delegates, student delegates,
for your CE credits
Past Presidents, Past Speakers of the House, the Editor,
• Enter your own credits easily with no wait
dental school Deans, and Honorary Members of the
• Track your CE credits and print transcripts on demand
House. To view the approved budget, please visit the
• Access your CE information 24/7
MDS House of Delegates page at massdental.org/hod.
Visit massdental.org/ce and log in to your account
to start using the CE Registry.
July - August 2021 Massachusetts Dental Society CONNECTION massdental.org 4
Member Savings Program
Welcome to Our New Partner Citara Systems!
As modern dental practices make the shift to newer technologies, keeping the best anti-virus and cyber-attack prevention tools, data backup services,
these technologies running effectively without downtime is important. Citara HIPAA-compliance consulting, and daily network monitoring, with a fast-
Systems technicians are well-versed in the design, implementation, and responding support team when an IT issue arises.
support of modern dental office technology. Citara Systems provides peace As an MDS member, you can receive 10% off Citara System’s monthly
of mind for dental practices looking to outsource the management of their managed service fee when you utilize its services. Members also receive a
IT network at a fraction of the cost of hiring an in-house IT manager. This complimentary IT systems review (a $150 value). Learn more at massdental.org/
includes providing proactive daily updates to your computer network, installing citara-systems.
Reduce Friction in the Patient Experience by Delivering the “3 Cs”
By CareCredit, MDS Member Savings Program Partner
When your patient’s experience is convenient and comfortable, they may have more confidence to accept
recommended care. Enhancing the patient experience, and as a result increasing production, can be as easy as
the “3 Cs”: confidence, convenience, and comfort.
• Confidence used to be built through face-to-face interaction. Today, it has expanded online. For example,
through your social media sites you can literally show patients the type of dentistry you do and the patients
who have benefited from your care.
• Convenience means enabling your patients to engage with you when and how they want to. To help, Care-
Credit developed technology—the Custom Link—that enables patients to learn about and apply for the Care-
Credit credit card and pay* their bills anytime, anywhere, using their smart device or home computer. To learn
more about the Custom Link, go to carecredit.com/mycustomlink.
• Comfort can be defined as alleviating distress. Fear continues to be a barrier to care and is one reason
patients find it difficult to visit a dentist for an examination, let alone move forward with recommended
treatment. There are third-party platforms that can work with your practice management software to educate
patients on the benefits of care, your safety protocols, and the advances in dentistry that help calm fears.
*Subject to credit approval
This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, le-
gal, tax, and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”)
makes no representations or warranties regarding this content and accepts no liability for any loss or harm arising from the use of the information provided.
Your receipt of this material constitutes your acceptance of these terms and conditions.
Photo source: CareCredit
Preferred Pricing on Gloves and PureRewards Program
Since 2009, PureLife has been making dentists’ lives easier, our earth cleaner, and has continued to innovate and
expand its offerings.
No Limits on Select Gloves PureRewards Loyalty Program
PureLife offers a wide selection of the highest-quality gloves in Nitrile (starting Say goodbye to the complicated, inconvenient rewards systems of the past.
at $13.99 per 100 gloves) and latex (starting at $10.99 per 100 gloves).* PureLife designed its brand-new PureRewards Program from the ground up
PureLife is working hard to ensure a reliable supply for MDS members, so to be the most convenient and rewarding loyalty program in dentistry. You can
don’t hesitate to call their sales team and place your order with no maximum earn PurePoints on every purchase and instantly redeem for gift cards from
buying limits on select gloves. 200-plus brands. Simply place your first order and then register to claim a
*Prices valid on phone orders exclusively for MDS members. Please call limited-time introductory offer of 2,000 PurePoints!
877.777.3303 and mention your MDS affiliation. Only while supplies last. Learn more at massdental.org/purelife.
Shawmut: The ProtexTM All-Day-ComfortTM System
MDS Members Savings Program partner Shawmut is excited to announce a new Learn more about Shawmut’s offerings
program for all MDS members. The program consists of an extremely com- at massdental.org/Shawmut. If you have
fortable, highly efficient, and easy to breath in ProtexTM N95 respirator with Shaw- any questions or need additional informa-
mut’s patent-pending Protex ADCTM All-Day-Comfort System that will maximize tion, please contact the Shawmut Customer
protection for you and your team. Place your Shawmut orders online at massden- Service Department at 508.588.3300,
tal.org/shawmut by logging in and filling out the form at the bottom of the page. ext.1272, or email medicalsales@
Shawmut is welcoming new customers with a 20% discount on your first shawmutcorporation.com.
order. Use the code “MADENTAL21” to receive your discount.
July - August 2021 Massachusetts Dental Society CONNECTION massdental.org 5
Practice Management: COVID-19
The CDC Revises Infection Control Guidance
on Aerosol-Generating Procedures
The U.S. Centers for Disease Control and Prevention (CDC) has revised its infection control guidance for dental
offices. The updated guidance removes the recommendation that dental health care professionals avoid aerosol-
generating procedures for all patients. The CDC now advises that these procedures be avoided only for patients
with suspected or confirmed COVID-19. Further, the CDC states that if aerosol-generating procedures cannot be
avoided for any patients who may have COVID-19, that an airborne infection isolation room should be used, if
possible, and treatment rendered only by essential personnel wearing appropriate personal protective equipment.
Please note that the CDC guidance on disinfection protocols and universal precautions for all patients remains unchanged. Read the CDC’s guidance at cdc.gov/
coronavirus/2019-ncov/hcp/dental-settings.html.
The ADA Explains How the New OSHA Regulations Affect Dentistry
In early June, the U.S. Occupational Safety office is covered under the emergency temporary standard, it is mandated to do
and Health Administration (OSHA) released so. If an office is exempt, it still should do a hazard assessment and written plan
an emergency standard to protect health as recommended in OSHA’s Recommended Practices for Safety and Health Pro-
care workers from COVID-19. The American grams, available at osha.gov/sites/default/files/OSHA3885.pdf. Dental practices
Dental Association (ADA) has clarified that must also conduct workplace-specific hazard assessments for COVID-19 and
most dental practices are exempt from this should also continue pre-appointment patient screenings to identify individuals
additional federal regulation, due in large with suspected or confirmed COVID-19, rescheduling their appointments if
part to “dentistry’s proven ability to prac- possible or referring them as necessary.
tice safely during the pandemic,” says ADA As a reminder, although the Massachusetts emergency order was lifted by
President Dr. Daniel J. Klemmedson. (Watch Governor Charlie Baker on May 29, 2021, patients and staff must continue to
Dr. Klemmedson address the topic at https:// wear masks in all health care settings—including dental practices—regard-
www.youtube.com/watch?v=69t2Esk8ayc.) less of vaccination status (see Practice Management Q&A, below). Practices
Some exceptions include hospital-based oral are no longer required to conduct temperature checks. For more information
surgery practices or dentists who provide care specific to Massachusetts, refer to the downloadable Word document titled
to COVID-19 patients. “DPH COVID-19 Guidance for all health care organizations and providers”
According to the ADA, dental offices should available at https://www.mass.gov/info-details/covid-19-public-health-guid-
ADA President Dr. Daniel J.
have a written COVID-19 plan in place. If an ance-and-directives#health-care-professionals-.
Klemmedson
“Update to Office Procedures During COVID-19” Resource from the ADA
The ADA has released “Update to Office Procedures During COVID-19” for dentists to consider as they assess COVID-19 workplace hazards and to help them
make decisions that are best for their practices. This updated resource provides information on the best practices for assessing and managing the hazards in
a workplace and recommends an integrative approach, incorporating evidence-based scientific data in conjunction with psychosocial, state, and community
factors. Download the resource here: https://www.ada.org/~/media/CPS/Files/Articles/Toolkits/Update_to_Office_Procedures_During_COVID19.pdf.
Practice Management Q&A
Question: Do Patients and Providers Still Need to Wear Masks?
Yes. While the Commonwealth’s face-covering order was rescinded by Governor Baker on May 29, 2021, the
Answer: Massachusetts Department of Public Health (DPH) issued a new face-covering advisory consistent with the
CDC’s updated guidance. Face coverings are still mandatory for both vaccinated and unvaccinated individ-
uals at all times in health care facilities and provider offices, defined as health care facilities or providers
licensed or operated by the Commonwealth, including nursing homes, rest homes, emergency medical services, hospitals,
doctors’ offices, urgent care settings, community health centers, vaccination sites, behavioral health clinics, and Bureau of Sub-
stance and Addiction Services facilities. This requirement applies to both patients and staff. Learn more at mass.gov/doc/phase-
4-reopening-guidance-massachusetts-department-of-public-health-guidance-reopen-approach-for-health-care-providers.
Note: The CDC released new guidance on July 27 recommending that fully vaccinated people wear a mask in public indoor settings
if they are in an area of substantial or high transmission (see cdc.gov/coronavirus/2019-ncov/vaccines/fully-vaccinated-guidance.
html). On July 30, the DPH issued an updated mask advisory for residents, however the mask requirements for providers and patients
remain the same. This may be an evolving situation, so check mass.gov/info-details/covid-19-mask-requirements for current updates.
July - August 2021 Massachusetts Dental Society CONNECTION massdental.org 6
Practice Management: COVID-19
Talking to Your Patients
About the COVID-19 Vaccine
The Massachusetts Dental Society (MDS) Dental Practice and Benefits Committee
believes dental professionals can play a key role in instilling confidence in
your patients to trust the safety and efficacy of vaccines. Talking with your
patients about vaccines can be an important first step. To help you with these
conversations, the American Dental Association (ADA) has made its COVID-19
Vaccine Communication Toolkit available in both English and Spanish. The
toolkit includes:
• Talking points and tips for effectively communicating with your patients
about the vaccine Download the toolkit at http://success.ada.org/en/practice-management/
• What you can and cannot say about your staff’s vaccination status patients/covid-19-patient-communication-resources-for-dental-visits.
• Fact sheets for patients to take home As a reminder, patients and staff must continue to wear masks in all health
• Responses to frequently asked questions you can use in conversations care settings in Massachusetts regardless of vaccination status. Learn more at
with patients in person, online, or during phone calls mass.gov/info-details/covid-19-mask-requirements.
• Email drafts for reaching out to patients The MDS Dental Practice and Benefits Committee emails Dental Practice
• Signs for your office Insights, a biweekly tip that members can immediately incorporate into their practices.
• Sample social media posts If you’ve missed any of the emails, all Dental Practice Insights are archived at mass-
• Additional resources from the ADA, CDC, and other health organizations dental.org/insights. Have a tip to share? Send it to membership@massdental.org.
Do You Know Your PPP Loan Forgiveness Deadline?
If you took out a Paycheck Protection Program (PPP) loan (sba.gov/funding-programs/loans/
covid-19-relief-options/paycheck-protection-program) during the pandemic, the MDS Dental
Practice and Benefits Committee reminds you to be sure to stay on top of the loan forgiveness
deadline. For example, borrowers who received funds in April 2020 and selected an eight-week
covered period for the loan could face a deadline as early as July 2021. Borrowers are eligible
for full forgiveness if they maintained staffing and compensation, used funds for eligible expenses,
and spent at least 60% of the money on payroll during the covered period. Borrowers who do
not seek forgiveness within 10 months after the last day of their covered period will need to start
making payments. Check your loan agreement or reach out to your lender for more information.
COVID-19 Resources
The MDS continues to monitor COVID-19
and its impact on dentistry. Members can
access a multitude of resources,
including frequently asked questions and
information on the COVID-19 vaccine, at
massdental.org/coronavirus.
July - August 2021 Massachusetts Dental Society CONNECTION massdental.org 7
Practice Management
What You Need to Know
About Plan Participation
When it comes to deciding to participate in a dental benefits plan, you will
want to avail yourself of as much information as you can get your hands on.
Before you sign on the dotted line of a contract from a third-party payer, be
• Utilizing correct CDT codes
sure you know how that plan’s benefits work. The American Dental Association
• Communicating to carriers and employers
(ADA) Center for Professional Success (CPS) offers guidance to members so
• Appealing a denial
you and your office manager can be better prepared to successfully navigate
• Maintaining good patient records
third-party payer benefits. This guidance reviews:
• Patient education
• Office financial policy
• Terminating or renegotiating a contract
• Coordination of benefits and managing write-offs
• Explanation of benefits (EOBs) and denial language Learn more at https://success.ada.org/en/dental-benefits/participat-
ing-in-a-plan.
How to Be a Great Boss
A great boss creates a team environment where employees flourish.
Are You Receiving The environment welcomes feedback, creativity, and collaboration,
and is based on trust and respect. With the shortage of dental
MDS Emails? hygienists and dental assistants, it is even more important to brush
up on your leadership skills to be sure employees are committed to
your practice and that you are all on the same page.
Thriving dental practices run as a team. They’re often led by
Ensure that you receive all Massachusetts Dental owners who focus on making sure their dental team members have
Society email updates by adding us to your email what they need to do their jobs effectively. The ADA has produced
a podcast on the makings of great bosses; give it a listen and
provider’s “safe sender” list, also known as “whitelisting.” you may learn some characteristics you can adopt within your
Alternatively, you should also be able to whitelist own practice. Episode 8: Be a Great Boss is an audio presenta-
the MDS domain “@email.massdental.org.” tion featuring Mary Byers, a professional speaker and writer who
specializes in information designed to help people live and work
Learn more at massdental.org/Site-Tips. more fully. Listen to the complete recording at https://success.ada.
org/en/practice-management/~/link.aspx?_id=53F0243B44BF-
47789CEF8803B26FF1BF&_z=z.
Peer Review
The Peer Review Program, conducted by the Massachusetts
Dental Society (MDS), is available to help you and your patient
resolve disputes without having to pay expensive legal fees.
The Peer Review Program is a non-legal, non-punitive process
available exclusively to MDS members. The program relies on
the good faith between both parties to resolve their differences
in order to promote the best possible oral health of the patient.
To learn more, visit massdental.org/peer-review.
July - August 2021 Massachusetts Dental Society CONNECTION massdental.org 8
SAVE THE DATE
January 27 - 29, 2022
Boston Convention
& Exhibition Center
yankeedental.com • 877.515.9071 • CONNECT WITH US
Three Periods with Rich Rosato, DMD
First District Trustee
With the arrival of spring, it seemed our hopes of a return to normalcy were Like the ADA itself, ADPAC is nonpartisan.
renewed. New England’s vaccination rates are tops in the country. We are pre- It does not lean in any particular direction on
paring for the first major in-person ADA event since we last convened in San the political spectrum. With more than 163,000
Francisco in 2019. Furthermore, the ADA Health Policy Institute reports that the ADA members across the country, ADPAC’s primary concern is providing
economy is showing strong signs of long-term recovery that will be beneficial donations to congressional candidates whose political ideals and interests
to the business of dentistry. As your First District Trustee, I am pleased to share best represent those of ADA members. In a general sense, the responsibili-
some information that will help us plan for the next positive phase in organized ties of selecting campaign donation recipients are shared by the states and a
dentistry. national ADPAC Board. The states themselves must initiate the request for a
donation (through their Executive Directors). The request is then reviewed by
First Period the ADPAC Board.
Every sustainable organization is based on a set of principles by which it oper- Of course, politics of late have become sullied by politically charged rhet-
ates. These concepts appear in a fundamental document (in our case, the ADA oric that has marred what should be a system of respectful political discourse
Bylaws) or mission statement. But the ADA is a membership organization of and policymaking. ADPAC and the ADA are working together to create a system
health care providers and, as such, we adhere to an additional set of principles: of donations that eschews such commentary and keeps our system of political
that of ethics and professional conduct. support as diverse as our membership.
As past Chair of the ADA Council on Ethics, Bylaws, and Judicial Affairs, I It is important for each of our respective Boards to be versed in how
take to heart our ADA Principles of Ethics and Code of Professional Conduct. ADPAC functions and how each state can support its respective candidates.
I hope you do too, as this set of guiding concepts distinguishes ADA Tripartite In May, the ADA created a webinar to help state leaders become more familiar
member dentists not only as practitioners of dentistry, but also as caregivers with the campaign contribution system and, as a result, play a more prominent
committed to the highest levels of care and professionalism. By these stan- role in that critical function of our political advocacy initiatives.
dards, we are dedicated to our patients, as well as our fellow dentists and
dental team members. In this era of polarized politics, social commentary, and, Third Period
frankly, general feelings of negativity, the beneficence of this seminal set of As we make our way through the summer months, we should each take a
principles helps dentists rise above those issues as we go about our responsi- moment to pause, reflecting on where we are after a long and challenging
bilities both as caregivers and members of the community. first half of the year. The warm air and increased opportunities to see friends
As we approach the fall Caucuses and ADA House of Delegates, I encourage and family after 15 months of being apart has certainly done wonders for our
each of you to review this important set of guiding principles, which can be found collective frame of mind.
at ada.org/en/about-the-ada/principles-of-ethics-code-of-professional-conduct. Still, dentistry over the last year has been extremely stressful for every
individual. Your mental health and wellness is important as part of your
Second Period overall health. As you take this time to relax and visit your favorite vacation
The 2020 federal elections are over, but not that far ahead of us are the 2022 spots, I urge you to take a mental health inventory—just as you would of the
midterm elections. ADPAC, the ADA’s Political Action Committee, is also gear- stock in your supply room. You have never been alone in this dental commu-
ing up to help support congressional candidates who share dentists’ collective nity (even if it felt that way over the last year). The ADA and your own state
interest in advocating for dentistry and our patients. Society have myriad resources and services that can help you recharge your
But for many of our recently installed state Board leaders, there are many mental services while you also relax this summer. The ADA has your back!
questions about how ADPAC works. How do candidates get selected for dona- After all, our reunion in Nashua in September and Las Vegas in October
tions? Do the states or ADPAC’s national board drive the decision making on should be joyful celebrations—I can’t wait to see each of you there!
donations? Does ADPAC lean toward one party or another? As always, it is a great honor to serve as your Trustee.
Asking a Question Is the Best Way
to Maximize Your Membership
Call 800.342.8747 for the
Member Assistance Center
The Massachusetts Dental Society’s mission is to help all members succeed. With that in mind, we created
the MDS Member Assistance Center (MAC), a member-only service designed to help MDS members get
the most out of your membership. The MDS’s state-of-the-art call center enables members to speak directly
with a MAC advisor.
The MDS Member Assistance Center is available Monday–Friday from 8 am to 4 pm.
July - August 2021 Massachusetts Dental Society CONNECTION massdental.org 10Module 2 – Elevated: Powerful Solutions
to Everyday Dentistry and Beyond
Session Topics:
• Is It Possible to Create the Dream Practice?
• The Restoration of Endodontically Treated Teeth
• Prudent Antibiotic Usage in Dentistry:
The Good, the Bad, and the Ugly
• Happy Hour Hangout (Optional)
• Real World Occlusion: It’s Not Just the Teeth
• A
Day in the Life - The final session will be held in-person
during Yankee Dental Congress 2022 on Friday, January 28,
2022, 1:00-4:00 pm. Reception to follow 4:15-5:15 pm.
Wednesdays, 6:30-8:00 pm
Module 2 Pricing
September 1, September 29, (Five sessions) Includes Free Yankee Registration
October 20, November 17, 2021, ADA Member: $299
and Friday, January 28, 2022 Recent Graduates (three years and under): $199
Non-Member: $399
Connecting you to improved clinical
Auxiliary Staff: $199
practice and life-long learning.
Students (Dental Students and Residents): FREE
Registration Now Open Attend all four virtual live or on-demand sessions and receive 4 CE
credits. You will receive an additional 3 CE credits for attending the
yankeedental.com/study-club live in-person course at Yankee 2022.
NEW CLASSIFIEDS
Reach interested dental professionals in your area!
BUY SELL LEASE
A Practice | An Office | Equipment | Services | Vacation Properties
New Online Portal Offers: MDS members
always receive a
• Consolidated, searchable ad listings 50% discount
on all ad
• Clean, easy-to-use online interface placements
• Increased visibility for your ad
massdental.org/classifieds
July - August 2021 Massachusetts Dental Society CONNECTION massdental.org 11CLASSIFIEDS
JOB OPPORTUNITIES AVAILABLE partnership for the right candidate. Several years
DENTAL ASSOCIATE: Augusta and Winslow, ME. of experience or a general practice residency are How to Reply to an Ad with a Private MDS Box Number
Our patient-focused, fee-for-service practice advantageous. Senior partner has recently retired. Reply to an MDS Box classified ad by emailing advertising@massdental.org
is seeking a fantastic dentist who values Candidate must be a caring individual who is
(include the Box Number as your subject line) or mail your response to: MDS
comprehensive care, patient experience, and committed to providing quality patient care. We
growth. This is a progressive and comprehensive currently use Dentrix office management software,
Connection Classified Box _________, Two Willow St., Suite 200, Southborough,
private practice, with advanced technology, looking Gendex digital sensors, and the CEREC Digital MA 01745. All responses will be promptly forwarded to the advertiser.
for a full-time associate dentist to support growth Imaging and Milling system. As a thriving practice
and development. This person will be responsible for over 40 years, our patient base continues to
for being a leader within the practice, overseeing grow. Our patients are like friends and family to COZY CAPE COD OPPORTUNITY FOR CARING MetroWest area. Newly renovated office with
re-care, performing periodic and comprehensive us. We have a great working atmosphere and DENTIST—We are looking for a caring, driven and scanner and lab in a great community with growth
exams, diagnosing and presenting comprehensive relationship with our staff. Salary and percentage confident general dentist, Monday – Thursday, to potential. Great opportunity for the right person.
treatment, and supporting the overall goals of packages are available and negotiable. Western join our South Dennis practice on the Cape. The Please email advertising@massdental.org and put
the practice. Our new doctor will be supported Massachusetts is a great area to live, work, and practice has a long track record of success as a MDS Box 1521 in the subject line.
by an excellent team of dental professionals who raise a family in. We are in close proximity to private practice and a loyal patient base in place.
are committed to providing extraordinary patient Boston, New York, and Vermont attractions. If Enjoy the benefits of a strong operational team PRACTICE AVAILABLE IN WESTERN MA. Beautiful
care and experience. Competitive compensation you are interested, please send your resume to to help support the practice while you focus on practice available for sale in Western MA, open
package and quality clinical and business Dr. Frank J. Mitera and/or Dr. Timothy J. Young, the clinical care with complete autonomy. With 3–4 days/week with four Adec chairs and cabinets.
mentorship, along with continuing education and Ludlow Family Dentistry, PC, 257 Kendall St. experienced staff in place, including two full-time Founded in 2005, and there is room for future
other professional development resources available. Ludlow, MA 01056. Call 413.583.6574 or email hygienists, this is truly a plug-and-play situation. expansion using two more plumbed operatories.
Please contact carrie@beautifulsmile.com. us at dr.mitera@ludlowfamilydentistry.net. Our fax In addition to a strong compensation and benefits The practice is priced at $190K. Please email
is 413.547.8909. package, this position also includes paid-for CE advertising@massdental.org and put MDS Box
FULL-TIME GENERAL DENTIST POSITION: Well- opportunities and a sign-on bonus. Please contact 1523 in the subject line.
established practice in Jamaica Plain is looking ASSOCIATE FOR GENERAL PRACTICE: We are Colleen Bixler at cbixler@midwest-dental.com.
for a motivated, caring general dentist to join our looking to hire an experienced associate dentist OFFICE FOR SALE—Well-established, over 20
modern practice. Enjoy the benefits of a strong to perform routine and complex dental procedures SEEKING EXPERIENCED ENDODONTIST—Our busy years, general and specialty practice in Pawtucket,
operational team while you focus on the clinical on patients according to their oral health multispecialty practice is a seeking an endodontist RI, on busy route 1A. Ample parking, 3 operatories
care with complete autonomy. Please contact John needs and cosmetic concerns. The associate for 1–2 days a month. We are located in Brighton with potential for 4th. Owner retiring. Please
via email at PondsideDental@gmail.com. dentist’s responsibilities include developing and have been open for 27 years. Please email contact Dr. Ghorieshi at 617.413.5260 via call or
suitable treatment plans for patients, keeping an your resume or reach out for more information to text, or email at aghorieshi@yahoo.com.
GENERAL DENTIST—WEST SPRINGFIELD, MA. We accurate record of all appointments, diagnoses, Phuong Le at info@brightonfamilydental.org. You
have an immediate two-days per-week position and treatments, and answering patients’s can also call us 617.562.5210. Thank you! SERVICES
available in our well-established private practice questions. We are looking for someone to join our BUYERS: We offer more than 25 years of dental
with the expectation that this will lead to a full- practice on Tuesdays and Wednesdays. Contact SEEKING PERIODONTIST: Burlington, MA, dental experience in the Greater Boston area to provide
time position and buy-in opportunity. Minimum officemanager@northboroughfamilydentist.com. office is seeking a part-time periodontist. If you with confidential professional advice to help
two years of experience or GPR required. Check you are interested, please email DrSarita@ locate and finance the proper practice for you, the
out our practice at www.healthy-mouth.com FULL-TIME ASSOCIATE DENTIST NEEDED: ModernSmilesDentalCare.com. buyer. We will guide you and the seller through the
or on Facebook at https://www.facebook.com/ Extremely busy, state-of-the-art office is looking entire process, helping to structure a transition
macklersiurek. Please forward your resume to for a motivated and compassionate dentist to join OPPORTUNITY AVAILABLE: Looking for an that makes sense. Because a practice worth
info@healthy-mouth.com. our high-tech practice in the beautiful Berkshires associate to join established practice on Cape Cod. buying should not have to be advertised, we have
of Massachusetts. We are a well-established, Small town, old-school general practice. Owner never had to advertise a practice. We make every
ADVANCED DENTAL CARE OF NORTON IS HIRING high-producing office with a fantastic patient wants to retire and is looking for the right person to attempt to show you only those practices that may
a motivated general dentist with 5-plus years of base. Candidate must be a dedicated and driven take over. Lovely part of the world in which to live be of interest to you, and all fees are paid by the
experience to work in our state-of-the-art office individual who is willing to learn, ideally with 2–3- and work. Please call 508.237.4933. seller. Please contact Arthur B. Gordon, Northeast
with a digital lab. Must be a team player, work plus years of experience. We perform all phases Dental Consulting, Ltd., at 978.774.2400. Fax:
well with children, value ongoing learning, and be of general dentistry, including guided implant PRACTICES FOR SALE OR RENT 978.750.1444. Email: arthur@thedentalbroker.com.
ready to learn skills from Dr. Alvaro Gracia. We are surgery, CAD/CAM, Invisalign, Botox, Dermafil, and SUITE FOR RENT OR PURCHASE. 1,500-sq.-
offering a part-time position that may potentially Threading. If interested, please email resume to ft. suite for sale or lease. Leasing will provide SELLERS: If you are considering the sale of your
become full time. Please contact 508.285.8301 or office@messengerdds.com or call 413.664.6545 excellent opportunity in recently renovated dental practice, we offer more than 25 years of
email us at office@adcofnorton.com. for more information. professional office/lab/medical building. Ownership dental experience to provide you confidential
offering a generous improvement allowance to expert advice. We work closely with you, the seller,
ASSOCIATE DENTIST. Well-established WORCESTER DENTAL ASSOCIATESHIP: Established create your “turn-key” buildout. This landmark and your professional advisors to help mediate
prosthodontic/restorative practice seeking a office with great staff seeking friendly dentist. No building is located just off Route 2 and only a transaction that makes good common sense
prosthodontist and experienced restorative dentist weekends. Freedom over treatment/scheduling minutes from Emerson Hospital and downtown while keeping professional fees as reasonable
to join our team 2–3 days per week. Require a with a guaranteed daily minimum, paid malpractice Concord, MA. Come see this suite, new lobby, and as possible. We take pride in the fact that we
minimum of 5 years of experience or GPR, BLS, and CE. Avoid burnout and happily practice the way cyber cafe! Contact Nicholas Kondon at nodnok@ have never had to advertise a practice in order
and an unrestricted Massachusetts dental license. you like. Please contact friendlydentaljob@yahoo. aol.com or 617.926.1097. to sell it. We have sold some of the premier
Our modern office is located in MetroWest Boston com for more information. practices in the Greater Boston area and we look
and is dedicated to delivering exceptional care. GENERAL PRACTICE ON CAPE COD: Three ops, forward to helping you. Please contact Arthur
Technology includes intraoral digital scanners, a PART-TIME ASSOCIATE DENTIST—GENTLE computerized plus real estate. Some specialties B. Gordon, Northeast Dental Consulting, Ltd.,
laser, a CBCT, digital radiography, and electronic DENTAL WORCESTER: BUSY PRACTICE! We are currently referred out, as are most difficult at 978.774.2400. Fax: 978.750.1444. Email:
records. The ideal individual should have solid currently looking for a part-time associate dentist cases. Practice is currently open four days with arthur@thedentalbroker.com.
diagnostic and treatment planning skills, a for our office, Gentle Dental Worcester, located on seven hygiene days per week. This is a perfect
comprehensive diverse skill set, and be dedicated Shrewsbury St., with ample free parking! Join a opportunity to purchase a performing practice with
growth opportunity and own the real estate in a Note
to delivering the highest quality care. If you are very busy, well-established practice that has an
looking for a unique opportunity to work in a great existing schedule ready to go for you. 42 North highly trafficked area on Cape Cod! #MA1338. The classified ads published here
office with an amazing team, forward your current Dental has been providing dental care in New Please contact Henry Schein Professional Practice were contracted prior to the launch
email and CV to advertising@massdental.org and England for over 40 years. In our established, Transitions Sales Consultant Greg Whitmer at greg. of the new MDS Career Center
put MDS Box 1522 in the subject line. multispecialty group practice we welcome an whitmer@henryschein.com or 857.278.3535 (cell). classified portal (see ad on page 11).
abundance of new patients each month. Our
ADVANCED RESTORATIVE PRACTICE FOR SALE
Ads placed after May 1, 2021, are
ASSOCIATE GENERAL DENTIST NEEDED: Falmouth state-of-the-art facility allows optimal patient care, exclusively posted online.
Dental Associates is growing and we have an a comprehensive approach to full-service dentistry IN BERKSHIRE COUNTY: Successful advanced
immediate opening for a FT associate dentist. along with a strong focus on quality, service, and restorative fee-for-service practice of 39 years
We have an experienced team of general dentists patient satisfaction. Providers are responsible is located in an idyllic college town in beautiful
supported by an in-house periodontist, pediatric for entire clinical patient experience from initial Berkshire County. This T.H.E.-designed four-
dentists, and an outstanding hygiene team. Existing exam and treatment plan to delivery of care. In- operatory, 2,000-sq.-ft., modern office in a Post or peruse job
standalone building with occupied rental apartment
4- or 5-day schedule available with excellent new
patient flow. Come join our 30-year tradition of
office specialty services including periodontics,
endodontics, oral surgery, and orthodontics are provides room for possible expansion. Desire listings on the
excellence. Please contact our practice manager available facilitating access to complete dental care to sell with flexible options to remain active in
transitioning and mentoring as buyer desires.
enhanced MDS
Steve Larue to discuss practice and compensation for patients. Excellent compensation and benefits
details at 508.540.0303 or srlarue@aol.com. package including: paid medical, malpractice and Contact dkny1962@rocketmail.com. Career Center
401k retirement, plus unlimited earning potential.
ASSOCIATE GENERAL DENTIST: A well-established Future opportunity for equity position. Contact ORTHODONTIST NEEDED FOR PRACTICE SALE at massdental.org/
W/ TRANSITION. Practice for sale with a transition
group general dental practice looking for an
experienced, dedicated associate dentist for a
priyanki.amroliwala@42northdental.com or call/
text 617.480.6355. period 3 days/week for high-quality practice in Career-Center.
full-time position, with the possibility of a full
July - August 2021 Massachusetts Dental Society CONNECTION massdental.org 12Bank of America Startup Financing 1 Starting a practice in 2021 Since 1996, Bank of America Practice Solutions has helped dentists across the nation reach their goals through smart financial solutions and helpful guidance. Whether dentists are starting a practice or expanding to new horizons, customized financial products are available to help turn their dreams into reality. Starting a practice is one of the greatest accomplishments in a dentist’s career, but it can also be one of the most challenging. As with any new business, these challenges come early, particularly with securing a loan, staffing and building a strong marketing plan to fill the operatories. Conquering these obstacles becomes far more manageable with an experienced lender. The unique Start-up financing offered by Bank of America is an all-inclusive package, including: • Flexible rates and flexible terms • Optional rate lock to protect against interest rate changes • Interest-only and graduated payment options to give ample time to grow without cash flow restrictions As a national lender, Bank of America not only offers a strong lending solution for new startup practices but also complements the loan with turn-key business solutions such as merchant services, easy check deposits, business checking and online banking. Working with a lender that offers a full suite of products to help fulfill a dentist’s banking needs from top to bottom can be helpful when transitioning to practice ownership. Bank of America focuses on three phases of starting a new practice: Phase one is obtaining loan approval with the ability to lock in the borrower’s interest rate for up to 4 months, while finalizing leasehold or real estate space. Phase two happens post lease signing, during the construction period. During this time, borrowers can make payments daily to vendors for construction, equipment, and marketing for up to 10-months of the project period, guarding against any potential construction delays. Phase three occurs once the practice opens for business. New practice owners benefit from Bank of America’s complimentary Practice Heartbeat® program,2 to help you develop the management, analytic and competitive skills crucial to practice ownership. To learn more about practice startup loans and current promotional rates available through Bank of America, visit bankofamerica.com/practicesolutions or call 800.497.6076. 1 All programs subject to credit approval and loan amounts are subject to creditworthiness. Some restrictions may apply. The term, amount, interest rate and repayment schedule for your loan, and any product features, including interest rate locks, may vary depending on your creditworthiness and on the type, amount and collateral for your loan. Bank of America may prohibit use of an account to pay off or pay down another Bank of America account. Repayment structure, prepayment options and early payoff are all subject to product availability and credit approval. Other restrictions may apply. 2 Bank of America makes no express or implied warranties relating to any aspect of the Practice Heartbeat® program, results are based on prior experiences, not a guaranty and you are not bound by recommended results. All promotional and marketing materials are Bank of America Practice Solutions property, as such, cannot be changed, altered or modified, orally or in writing. All questions regarding these materials should be directed or referred to a Bank of America Practice Solutions Sales Associate Bank of America Practice Solutions product offerings and restrictions are subject to change. Bank of America and the Bank of America logo are registered trademarks of Bank of America Corporation. Bank of America Practice Solutions is a division of Bank of America, N.A. ©2020 Bank of America Corporation | MAP3379710 | FL-02-20-0253.C | PS-262-FL | 12/2020
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