Corporate Plan 2015-2020 - 20/20 Vision - Tuath Housing
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Corporate Plan 2015-2020 20/20 Vision Looking to Brighter Futures
Our Mission Changing housing for the better. Our Business Building, purchasing, acquiring and managing social and affordable homes, on a not for profit basis. Our Customers We work with local communities and Council’s to help create and manage places where people wish to live. We adopt a customer first approach to tenants. Our Vision Our vision is centred on people and communities rather than bricks and mortar. We are focused on exemplary estate management to establish safe, peaceful, sustainable and popular places to live.
CHAIRMAN’S FOREWORD
At the heart of all Túath’s activities is
a strong commitment to our core values,
corporate and social responsibility with
exemplary governance.
I am delighted to present the association’s new Corporate
Plan to 2020. In constructing our plan we have looked
back but mainly forward. While developing this plan
we have sought to look to the future rather than dwelling
on the problems encountered and the reasons for the
economic collapse.
Túath, in partnership with Local Authorities will aim
to deliver substantial new social housing in 2015 and
the years ahead. We will ensure the delivery of much
needed new social homes on a sustainable basis,
through innovation and collaboration. We intend to
not only ramp up the output of new homes but to
continue to focus on the tenant as a consumer.
The new Corporate Plan reflects our vision and values
for housing with five key components to it; working in
partnership, offering choice, working for people and
places, not profit, playing our part and social responsibility.
In one sentence our plan is to provide long-term,
safe, high quality and affordable housing to people
and families in mixed tenure settings while contributing
to the development of sustainable communities.
In seeking to deliver our plan we recognise that
Túath is primarily a service organisation, housing
people in need and managing homes whilst responding to,
engaging with and involving people to make social housing
work. Whilst increasing the output of new homes will be
permanent, we are about more than just bricks and mortar.
We are also about places and people. Our core business
will therefore continue to be about managing homes in a
sustainable way, which leads people to peacefully enjoy,
live, and settle within communities.
James Pike
Chairman
Corporate Plan 2015-2020 1
ABOUT TÚATH
In Old Irish, Túath primarily means
people, tribe or clan. In other Old
Irish contexts, Túath refers to place
or territory. In Modern Irish, Tuath’s
meaning is countryside.
Tuath’s use in language was for a place as well as for the people who lived
in the locality and for people who shared a common identity and allegiance.
In modern terms its meaning is a community. All these meanings are central
to our core values.
Túath is a not-for-profit company, limited by guarantee, and an approved
voluntary housing association. Túath is run by a Board of management drawn
from volunteers who donate their services and time for free. The association was
first established in the Republic in 2000 and is approved for voluntary housing,
under Section 6 of the Housing (Misc Provisions) Act 1992, for the purposes
of the Housing Act 1966-2009. The association is registered with the DOEHLG,
has charitable status and is a member of the Irish Council for Social Housing.
Our aim is to provide long-term, safe, quality housing at best value whilst locally
building mixed, sustainable communities. Túath is primarily a service organisation,
housing people in need and managing homes whilst responding to, engaging with
and involving people to make social housing work. Our core business is managing
homes in a sustainable way, which leads local people to peacefully enjoy, live and
settle within communities.
Túath mainly provides general needs and family housing in rural and urban
areas, but also supported housing for the elderly and people with special
needs. The Association works across Ireland and is active in nearly every
county in the Republic.
2 Corporate Plan 2015-2020
LOOKING AHEAD
Housing Associations have been
asked to dramatically increase
the provision of new social homes.
The Department of Environment,
Community and Local Government
has called for a ‘step change
in delivery’. Larger Housing
Associations, such as Túath, are
being looked to, to ramp up the
delivery of new social homes.
The scale of the task is daunting but it is a challenge Túath will endeavour to
rise to. We will seek to deliver more social homes in the years ahead, through
innovation and collaboration with the private and public sectors.
The new Housing Strategy has Councils rightly back at the centre of social house
building with the Association Sector having an important role to play in helping
Council’s to deliver on a local basis.
There is an acknowledgment that we cannot build affordable, housing without
subsidy. It is an acknowledgment that social housing investment is both desirable
and necessary to help fellow citizens who cannot secure housing for themselves
through purchase or private renting.
Social Housing investment is an investment for the future. It is an investment
in key infrastructure for the country. With interest rates at historically low levels,
there has never been a better time to build social homes. Building social homes
on a large scale at this time will, despite borrowing to build, ultimately strengthen
the State’s balance sheet and enhance the economic potential of the country.
As such, this Association believes that it is essential to protect and preserve the
State’s investment to ensure that social homes are available for future generations.
Túath welcomes the opportunity to play a part.
A Council home is public housing and so too is a Housing Association home.
Working together, we can provide more public housing for people.
Corporate Plan 2015-2020 3
1. Partnership
in practice
Our five point action plan to 2020 The Association’s success to date has been down
encompasses and reflects our core to effective public, voluntary and private sector
vision and values. collaboration. We are proud to work in partnership
on new housing projects and on developing and
1. Working in partnership with delivering new and innovative housing models.
stakeholders and communities to deliver
new homes and to offer people an opportunity We will continue to grow the association
to find a good home they can afford. ‘organically’ and sustainably via establishing and
strengthening Local Authority relationships in the
2. Offering choice in new homes,
main but also via the private housebuilding sector.
services and areas whilst creating popular
neighbourhoods of choice, where people
We are appreciative of our work in collaboration
want to live and settle down in.
with Councils and sister housing associations and
3. Working for people, families & places, have been at the forefront of partnership work for
not profit. Conducting all our activities and some years.
not for profit business in a socially
responsible manner. Túath believes that putting tenants first is what is
truly important. We will work with tenants and all
4. Playing our part in innovative ways stakeholders to endeavour to enrich and support
to help create new balanced, vibrant and local communities. We will develop effective local
popular places to live. partnerships for better housing.
5. Operating an effective and efficient
organisation in tune with our stakeholders
and customer needs and expectations.
4 Corporate Plan 2015-2020
3. Working for
2. Promoting people and
choice places, not profit
We believe in offering choice in as many tenures •Túath’s
Our motivation is notplan
five point action financially
to 2020 driven.
encompasses
and services as possible. We will strive to create Working for people and places rather
and reflects our core vision and values. than profit
places where people choose to live...homes and is our driver. Whilst we do not operate the company
places of choice. We will do our best to help create •on aWorking
profit making basis, we
in partnership seek
with best valueand
stakeholders in
popular neighbourhoods in predominately mixed all areas. A key objective
communities for the
and to deliver newassociation is to
homes, offer
tenure settings. exercise tight control over operating expenses
people an opportunity to find a good home they and to
ensure
can that value for money is obtained at all times.
afford.
We know that quality housing management is We will maximise the effective and efficient use of all
critical to sustaining safe and secure schemes and •financial,
Offering choiceand
physical in products and services
human resources whilst
to achieve
for long-term success. Good housing management creating popular
the strategic aims ofneighbourhoods
the Associationof andchoice,
to meet the
is essential to effective place making, to creating where people
requirements want
of the to live
State andand settle
Local down in.
Authorities.
neighbourhoods of choice. We currently adopt a
low- tolerance approach to Anti-Social Behaviour •Future
Working for people,
surpluses families
generated fromandinnovative
places, not
rental
and recognize the blight that this can bring on profit.
models Conducting
will ourback
be recycled not for profit
into the business in a
core social
hard working communities. socially
housing responsible
business manner.
of Túath.
As part of the choice agenda we intend to develop •Túath’s
Playing our of
Board part in innovative isways
Management to help
drawn fromcreate
new affordable housing for models to include social new balanced,
volunteers vibrant and backgrounds,
from professional popular places whoto live.
renting, rent and ownership sharing, affordable give their services for free. The Board exists to
owning and options. •oversee
Operating an effective
our business andand efficient
ensures weorganisation
maintain
in tune with our customers needs and
high standards of integrity and corporate and social
expectations
responsibility. Our working principles are based on
We’re committed to creating good public, voluntary and private sector partnerships.
Our aim is to help Local Authorities to provide
neighbourhoods where families
long-term, safe, quality housing at best value to the
people want to live, places where ‘public purse’ and to offer choice to tenants whilst
residents respect each other and helping to build mixed, sustainable communities.
where they take pride in their area.
Túath is and will remain a not for
profit, charitable organisation.
Corporate Plan 2015-2020 54. Playing 5. Customer
our part focused services
Delivering social and affordable housing through The provision of effective and efficient services,
non-profit housing associations like Túath can valued by customers and the best use of financial,
help reduce the burden on the exchequer. Private physical and human resources to deliver quality
finance will be used to acquire and build new social services are key components of our Corporate
housing to hard pressed families. It is our intent Plan. We will deliver quality services to our
to provide housing in rural and urban areas, for customers by:
families and singles as well as supported housing
for the elderly and people with special needs • Focusing on every customer as an individual.
although our main focus will remain to provide • Effective and efficient Estate Management.
family housing. • Understanding and responding to customer
needs and expectations.
Board and staff members will carry out their • Deal with anti-social behaviour, quickly
responsibilities with honesty and integrity according and effectively.
to high ethical standards in line with the values of • Collecting rent in a firm but fair way and
the Association. we will deliver a minimum of 1,400 by taking swift action against anyone who
new social homes by 2020, via innovation and can but will not pay.
collaboration with the private, voluntary and public • Delivering an effective repairs and
sectors. As part of this commitment we intend to maintenance service.
review, explore and implement the most effective • Delivering locally based ‘tenant’ advice
governance structure that will deliver, control and and assistance surgeries.
ensure customer engagement and accountability. • Maximising Information Technology and Digital
Communication.
We are developing a model based • Encourage and facilitate the establishment
of Residents Associations’.
on partnership and a federal
• Creating sustainable housing schemes.
structure to facilitate interdependent
• Ensuring the provision of a strong asset
elements or organisations to base of well maintained properties.
collaborate and grow through
We view tenants as customers. We will engage
combined strength for the benefit of with tenants to seek their views on how we are
customers and stakeholders. doing and commit to improving in areas which
are less well received by our customers.
At Túath we realise that the people
who best understand about social
housing are the people living in it,
so we will ask customers what is
important to them and do our best to
meet expectations.
6 Corporate Plan 2015-20202020
Objectives
The efficient and cost-effective acquisition
and management of at least 3,500 social
homes by December 2020.
The delivery of high quality services, valued
by customers.
Offering Choice in housing tenures and services.
Ensuring financial strength through strong performance
and recycling surplus to produce more social and
affordable housing work to produce more social and
affordable housing.
To be a pioneering organisation with a strong
reputation.
To be an employer of choice only.
Supporting and enriching local neighbourhoods
by creating popular places to live.
To help deliver sustainable homes and communities.
Ensuring exemplary standards of governance, and
corporate and social responsibility in everything we do.
Corporate Plan 2015-2020 7CHIEF EXECUTIVES CLOSING STATEMENT
The main aim of our Our success is not only due to the efforts and work
of the Board and staff but it is also due to tenants
Corporate Plan is how we and the Local Authorities and State agencies we
work collaboratively with. It is our plan to build on
will balance and maintain our success by increasing the number of homes we
manage, in a sustainable way to over 3,500 homes in
growth in a sustainable the next five years.
The Corporate Plan is designed to help us achieve
way to 2020. sustainable growth by highlighting strategic issues
and challenges for Túath Housing to 2020. The new
plan will serve as a framework for the Board and
Assisting people in staff, to guide us. The plan will help us to formulate
appropriate responses and key action plans in
housing need will today’s fast changing environment.
remain at the heart of Sean O’Connor
our company vision Chief Executive
and values. In our view,
a Housing Association
home is no different to
a Council home. It is all
public housing for people
and families in need.
Túath is and will remain
a not for profit provider
of social housing.
8 Corporate Plan 2015-2020Dublin Office 29 Merrion Square North, Dublin 2 T 01-6761602 F 01-6761603 E info@tuathhousing.ie Cork Office 24 Marlboro Street, Cork T 021 427 3508 F 021 427 3509 E info@tuathhousing.ie W www.tuathhousing.ie
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