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Corporate Plan 2019–2023 www.rhawales.com
OUR VISION
To be the housing
provider of choice.
OUR MISSION
To provide quality homes,
regenerate communities
and improve lives.Corporate Plan 2019–2023 / 03 Contents 04 Who are RHA? 06 Introduction CEO 08 Chairs foreword 10 Our Values 12 Strategic Priorities 14 RHA Exec Team 15 RHA Board
04 / Corporate Plan 2019–2023 Who are RHA? RHA is a registered Housing Association with almost 40 years experience of delivering high quality products and services to people across Rhondda Cynon Taff, Wales’ second largest local authority area. Our stats for 2018/19 > 61 > 5000 New external Repairs doors provided completed
Corporate Plan 2019–2023 / 05
We…
— really enjoy what we do and pride ourselves on
our personal approach and our core purpose of
adding social value to the areas in which we operate.
— strive to be authentic in our work, to listen to
our tenants and to work in partnership with the
many partner organisations in and around the area.
— own and manage more than 1800 homes and
properties and provide a range of services for
over 3000 people in the Rhondda Cynon Taff area.
— have built hundreds of new homes for rent
and we have delivered a significant proportion
of new affordable housing in the region.
— are one of the area's largest employers and we
run a number of volunteering opportunities and
apprenticeships for tenants and local residents.
— believe that we deliver more than just housing
and our holistic approach to our work ensures that
we strive to build sustainable communities and
improve the lives of those around us.
Our stats for 2018/19
Delivered or supported 21 community projects
including the launch of our new Scrutiny group,
community gardens such as Glenrhondda’s 40th
Anniversary Community Garden, school work
experience placements, support of community
projects such as Treorchy Fire Station’s Bonfire
event and delivery of our in-house health project.06 / Corporate Plan 2019–2023 Who are we continued Our stats for 2018/19 > £4m > 76 Invested in New heating excess of systems new homes provided
Corporate Plan 2019–2023 / 07
Welcome to our new strategic plan which
sets out our priorities over the next 5 years.
We want to ensure that we have a clear vision
and deliver great services that really make a
difference to tenants and the wider community.
Luke Takeuchi
Chief Executive
We are pleased with our plans to ensure that our We are proud of our people
performance over the board can monitor progress and we want to ensure
past 12 months and the against the objectives. that RHA is a great place
improvements that we have to work. Our plan is to
made. We also understand We want to deliver great build on the strong culture
that in order to progress services, but this must be and positive approach and
further we need to continue built on strong foundations as we grow, we want to
to set ambitious goals. and we continue to ensure give our people the
that we deliver the highest opportunity to develop
Our programme of building levels of governance and their skills and enhance
much needed new homes financial management to the services they deliver.
has been very strong and underpin our plan.
we have clear intention to It is an exciting time for us
continue and expand in It is a challenging operating and I am looking forward to
this area. However, equally environment but also one delivering on the objectives
important to us is our focus that presents a number we have set, ensuring
on our existing homes to of opportunities for us that our tenants get the
ensure that our tenants to improve our services best possible services
have safe quality homes and deliver value for and that we are ambitious
in which to live. money to tenants. We in supporting Welsh
believe we are in a strong Government to meet their
Our strategic plan focuses position to embrace targets for building much
on 4 key areas of our work, these opportunities and needed affordable homes.
Homes, People, Growth we are looking forward
and Strength. These areas to continuing to work
all have key strategic collaboratively with partners
objectives and will be and stakeholders in order
supported by individual to achieve our aims.08 / Corporate Plan 2019–2023 Who are we continued Our stats for 2018/19 Our Hapus Pawb health and wellbeing project engaged with 60 people, of which 15 progressed to volunteering. 887 people received food parcels (1420 parcels) over the last 2 years through our Grub Hub Scheme.
Corporate Plan 2019–2023 / 09
This year is our 40th anniversary and we have
been able to look back at our many successes
but importantly re-define what we want to
achieve over the coming years. I am proud to
be involved in RHA and excited by the plans
we have set out in our new corporate strategy.
Dave Power
Chair
The external environment Our tenants remain at the
has presented a number heart of what we do and
of challenges in the past our focus over the coming
12 months but we have 5 years remains to deliver
continued to remain value for money and high
financially robust, meet quality in all of the services
the required regulatory we provide. Our existing
standards and importantly homes are as important
continue to deliver real to us as our new build
value and quality services developments and we
Our tenants in to our tenants. will continue to ensure
remain at the our investment reflects
We are pleased that we this commitment.
heart of what we have been able to deliver
do and our focus almost 100 new homes I would like to thank our
in the past 12 months, partners, stakeholders,
over the coming providing good quality Board Member colleagues,
5 years is to affordable housing to staff and tenants for their
deliver high those that need it most. continued commitment.
We are an ambitious
quality value for In addition to this we organisation and we are
money services. have remained committed all looking forward to
to our wider community continuously improving
engagement services which our services over the
aim to improve health coming 12 months.
and wellbeing, alleviate
social isolation and create
employment opportunities.10 / Corporate Plan 2019–2023 Our Values The way we approach our work is very important to us and we have an agreed set of values and behaviours. These values underpin how we deliver our services and we believe they are fundamental to our reputation. Our stats for 2018/19 We have successfully engaged with 106 tenants over 34 projects during the year, with volunteer hours in excess of 1640 hours.
Corporate Plan 2019–2023 / 11
VALUES. We act with…
RESPECT TRANSPARENCY
We demonstrate respect We are open with our
for all, treating people customers, our colleagues
equally and demonstrating and our partners. We involve
an inclusive culture our tenants in key decisions
throughout the organisation. wherever possible and provide
up to date accurate information.
INTEGRITY OPENNESS
We aim to deliver to the We continually challenge
highest standards possible ourselves to do things
and do not settle for better, looking outside our
second best. business and our sector to
learn new ways of working.
BEHAVIOURS. We will be…
POSITIVE INNOVATIVE
We approach our work We think creatively and
with a can-do attitude and embrace new ideas and
try to overcome any barriers ways of working.
or hurdles.
PROFESSIONAL AUTHENTIC
We demonstrate the highest We are proud of what we
levels of professionalism in do and we want to do it in
all that we do. a meaningful way. We are
committed to providing our
tenants with the best possible
services and products.12 / Corporate Plan 2019–2023 Strategic Priorities & Goals Our stats for 2018/19 Through our tenancy support project ‘Get Set’, we have supported 195 tenants, and as a result unplanned tenancy ends (in the first year of tenancy) have reduced by 67% .
Corporate Plan 2019–2023 / 13
Our stats
We will: for 2018/19
— Deliver tailored (personalised)
high quality services to our tenants.
PEOPLE — Ensure that our homes
are affordable.
— Take every opportunity to > 55
maximise our social impact New bathrooms
and work collaboratively. installed
— Aim to ensure that RHA is
regarded as a great place to work.
— Continue to invest in our
current homes ensuring they
HOMES are safe quality homes that > 64
our tenants our proud of.
New kitchens
— Continue to increase the supply installed
of affordable homes ensuring
they are meeting changing
needs and designed to be
environmentally efficient.
— We will be a catalyst for
regeneration in communities and
> 77
GROWTH continue to play an key role in the Adaptations
provided to help
provision of new affordable homes. make homes
— We will have a clear recognisable more accessible
brand which aligns with our
corporate objective.
— We will increase our geographical
presence to ensure we maximise
our impact.
— We will consider alternative areas
of diversification to increase > 55
revenue streams where they Volunteer
align with our vision and values. placements
created
— Demonstrate the highest level of
governance and financial strength.
STRENGTH — Be a smart business which
embraces digital technology.
— Achieve our performance targets
for our core activities. > 68
— Deliver growth in turnover and surplus New homes
to invest in homes and services. built14 / Corporate Plan 2019–2023
Executive
Management
Our Executive Management team provide strategic direction and
strong leadership, enabling our people to make a positive difference.
We strive to ensure that we are a creative and sustainable business
which adds real social value in the areas which we operate.
RHA’s Executive Management team are:
Luke Takeuchi Rhianydd Jenkins
Chief Executive Director of Development
Luke has over 18 years of experience and Regeneration
in the housing sector. Luke started his Rhianydd is an experienced and
housing career in local government in trusted construction and property
Wales and has also lived and worked in the South professional with over a decade of hands
West and North West of England whilst working on experience working in development
for one of the UK’s largest housing associations particularly delivery of affordable housing
Places for People. Luke was previously RHA’s and mixed-use developments.
Director of Housing and became Chief Executive
Rhianydd has previously worked within the
in 2018. Luke has overall responsibility for leading
RSL sector for over 15 years and brings a huge
the Executive management team and working
amount of experience and innovation to RHA.
closely with our Board of Management to deliver
She is responsible for our new build development
on our strategic objectives. Luke is a board
programme and for shaping our town centre
member of Business in the Community Cymru and
regeneration plans to ensure our strategic
the Vice Chair of the Regional Partnership Board
plans benefit the community as a whole.
for Cwm Taf Morgannwg which has responsibility
for overseeing partnering arrangements for health,
social care and housing across the region.
Jennifer Ellis Sara Foster
Director of Homes Director of Resources
and Communities Sara has responsibility for Finance
Jen joined RHA in January 2019 and Resources including IT, Business
and is responsible for overseeing Improvement, Communications and
all of our operational services including tenant Human Resources. She joined RHA in April 2019
services, tenant involvement and community and is a Fellow of the Institute of Chartered
enterprise, health and safety, repairs and Accountants in England and Wales. Sara has a
maintenance and strategic investment in our broad range of experience from previous roles
homes, including our decarbonisation agenda. across the private and public sectors, including
Jen is a chartered member of the Chartered more recently in education and housing. She is
Institute of Housing and has a breadth of passionate about people, ensuring that RHA’s
experience in housing over 19 years, previously resources are maximised to generate a positive
having worked in local government where her impact for our employees and tenants.
main focus was strategic housing.Corporate Plan 2019–2023 / 15
RHA Board of
Management
RHA’s Board of Management provides strategic oversight and control
of the organisation. It takes overall responsibility for the organisation’s
finances, health and safety matters and policies and procedures.
Our board champion our vision and behaviours for our organisation.
RHA’s Board of Management are:
Dave Power Scott Dafydd
Chair Caldwell Thomas
Board Member Board Member
Jonathan Roberts Alison Haydn
Vice Chair and Chair Clements Thomas
of Remuneration and Board Member Board Member
People Committee
Julie Vellucci Sarah Botterill Gerry Fox
Chair of Audit and Board Member Board Member
Risk Committee
Neil Morgan Bethan Evans
Chair of Board Member
Development
and Asset
Management
CommitteeRHA Wales — 9 Compton Road, Tonypandy, CF40 1BE T – 01443 424200 E – enquiries@rhawales.com www.rhawales.com
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