Corporate Plan 2020 2023 - Dunstable Town Council

 
Corporate Plan 2020 2023 - Dunstable Town Council
Dunstable Town Council

Corporate Plan
2020 - 2023

                         DUNSTABLE
                         TOW N C O U N C I L
Corporate Plan 2020 2023 - Dunstable Town Council
2   |   DTC Corporate Plan 2020 - 2023
Corporate Plan 2020 2023 - Dunstable Town Council
Contents

05           Foreword
             Councillor Peter Hollick                  Chairman of Finance and General Purposes Committee and
                                                       Leader of the Ruling Conservative Group
             David Ashlee                              Town Clerk and Chief Executive

06           Executive Summary

07           Review of Corporate Plan 2017-2019

08           An Overview of Dunstable

11           An Overview of Dunstable Town Council

19           Dunstable Town Council’s Vision
             The Council’s Vision, Mission Statement and Values Statement

20           Dunstable Town Council’s Corporate Priorities and Key Objectives
                 1. Continuing to improve the organisational management, efficiency
                    and environmental sustainability of the town council
                 2. To preserve and enhance the history and identity of the town, creating a sense of pride in Dunstable
                 3. To further improve and develop the provision of green and open space in the town
                 4. To continue to improve services targeted to all community sectors in the town
                 5. To contribute to the regeneration of the town centre and development of neighbourhoods in the town
                 6. To represent residents, businesses and community groups of Dunstable
                    on key strategic issues facing the town

27           Performance Measures, Service Planning and Monitoring Arrangements

30           How to Comment on the Document and Contact the Council

Photos courtesy of JNB Publishing, Dunstable Town Council and Central Bedfordshire Council (unless otherwise stated)   DTC Corporate Plan 2020 - 2023   |   3
Corporate Plan 2020 2023 - Dunstable Town Council
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Corporate Plan 2020 2023 - Dunstable Town Council
Foreword

           I have now been the leader of the Ruling Group on the                 In March 2020 I shall have had the pleasure of leading the
           Council for the past 2 years. Introducing this latest Corporate       Town Council as its Town Clerk and Chief Executive for the past
           Plan makes me very proud to be part of one of the leading             thirteen years and I look back over this time with a great sense of
           town councils in the country.                                         achievement.

           Over the past three years the Council, through its Councillors        Over the past thirteen years the size of the Council has more
           and Officers, has continued to grow and prosper. Not only             than doubled in terms of staff employed, income generated and
           is the Council in a secure and robust financial position, I           overall turnover and with this unprecedented growth has come
           can also look back on the past three years with immense               a far greater range and quality of services delivered to our local
           satisfaction as to what has been achieved.                            residents and businesses.

           Initiatives such as the Town Council overseeing the building          I hope that launching this new Corporate Plan will continue this
           of the brand new Bennett’s Splash, Splashside Café and                improvement in service delivery and I look forward to the positive
           Adventure Play area in Bennett Memorial Recreation                    impact on the town that many of the aspirations contained in this
           Ground; installing a new irrigation system at Creasey Park            document will have.
           Community Football Centre; refurbishing the War Memorial
           and securing another Green Flag for Dunstable Cemetery all            I particularly look forward to launching the High Street Heritage
           contribute to helping make Dunstable a better place. Such             Action Zone initiative as well as seeing the impact of the
           initiatives are only made possible by the existence of a town         completion of the High Street improvement works being led by
           council in Dunstable.                                                 Central Bedfordshire Council.

           This new Corporate Plan will ensure that the Council                  The Council has achieved a great deal over the past three years
           continues to deliver the range of quality of life services that       and a selection of Council successes is highlighted in chapter 3
           we know our residents and businesses appreciate. I look               of this document. However, it is the future that the Council is now
           forward to seeing the High Street Heritage Action Zone                planning for and this document sets out 50 key objectives against
           initiative successfully completed over the lifespan of this new       each of the Council’s 6 Corporate Priorities that will be focused
           document.                                                             on over the next four years. The Council understands that not
                                                                                 everything will be possible but prioritising its efforts in this way will
           I believe that Dunstable’s fortunes will continue to                  ensure that existing services are improved, and new services are
           improve with the roll out of further High Street public               introduced in an efficient and cost-effective manner.
           realm improvements and town centre developments. I
           am committed to ensuring that Dunstable Town Council                  I believe that as the nature of local government changes across
           continues to play its part in improving the quality of life for all   the country, town and parish councils will continue to take on more
           in Dunstable.                                                         responsibilities for quality of life services. Dunstable Town Council
                                                                                 is well positioned to be at the forefront of this movement and there
                                                                                 is no doubt that the Council will continue to prosper for the benefit
           Councillor Peter Hollick                                              of all Dunstable residents, businesses and visitors.
           Chairman of the Finance and General Purposes Committee
           and Leader of the Council’s Ruling Conservative Group                 David Ashlee
                                                                                 Town Clerk and Chief Executive

                                                                                                                           DTC Corporate Plan 2020 - 2023   |   5
Corporate Plan 2020 2023 - Dunstable Town Council
Executive Summary

This document has been prepared in order to clearly set out the key priorities and objectives
for Dunstable Town Council over the next four years (2020, 2021, 2022 and 2023). The
document sets out a vision for the Council and the Council’s 6 Corporate Priorities, which are:

         1. Continuing to improve the organisational management,
            efficiency and environmental sustainability of the Town Council

         2. To preserve and enhance the history and identity of the town,
            creating a sense of pride in Dunstable

         3. To further improve and develop the provision of green and open
            space in the town

         4. To continue to improve services targeted to all community
            sectors in the town

         5. To contribute to the regeneration of the town centre and
            development of neighbourhoods in the town

         6. To represent residents, businesses and community groups of
            Dunstable on key strategic issues facing the town

The aim of the document is to give Dunstable’s residents a clear understanding of what the
Council is trying to achieve and how it intends to deliver. It sets out what the Council intends to
focus on over the next four years and in doing this the document also defines what the Council
will not necessarily focus on as it may be that other public sector bodies are better placed for
other areas of service provision.

It is not a traditional Town Plan that many town and parish council’s produce but is a document
that aims to set out what the Council can achieve rather than a document that seeks to influence
others on issues that are not directly under the control of the Council. The document will
be reviewed on an annual basis and updates on achievements will be reported through the
Council’s annual reporting process.

6   |   DTC Corporate Plan 2020 - 2023
Corporate Plan 2020 2023 - Dunstable Town Council
Review of Corporate Plan 2017 – 2019

Dunstable Town Council agreed its third Corporate                             Highlights include:                                                           These are just highlights of what the Council has
Plan in December 2016. The document was written                                                                                                             achieved over recent years and the impact of these
to have a 3-year life span, after which time it was to                           Maintaining bronze standard accreditation for                              achievements is that the residents of Dunstable
be reviewed in order to adopt a new plan.                                        Investors in People                                                        are benefiting from the provision of quality of life
                                                                                                                                                            services that no other organisation would provide for
The document agreed a vision for the Council                                                                                                                them if Dunstable Town Council did not exist.
along with a mission statement and an expression                                 Securing consistent gold medals in the Anglia in
of Council values. The document also set out                                     Bloom competition                                                          The adoption of this new Corporate Plan for 2020 to
a performance management framework for the                                                                                                                  2023 will hopefully help to ensure the continuation of
Council as well as identifying 51 key objectives set                             Securing an additional Green Flag for Dunstable                            this track record of achievement and service delivery
against 6 Corporate Priorities.                                                  Cemetery                                                                   that contributes to ‘Make Dunstable a Better Place’
                                                                                                                                                            for all residents, businesses and visitors to the town.
Over the three years of implementing the Corporate
Plan the Council organisation continued to grow                                  Completing a refurbishment of the War
largely as a result of achieving many of the                                     Memorial
objectives set out in the Corporate Plan (38 out of
the 51 objectives were either completed or partially                             Overseeing the installation of a new irrigation
completed).                                                                      system at Creasey Park Community Football
                                                                                 Centre
In 2008, the Council employed approximately 40
staff and had a gross budget of just under £2million,
by 2019 the staff establishment had grown to                                     Installing a new splash park, associated cafeteria
approximately 85 staff and the Council now has a                                 and adventure play area in Bennett Memorial
gross revenue budget in excess of £3million. This                                Recreation Ground
growth has been largely down to local government
reorganisation, the creation of the new Central                                  Completing all projects associated with the
Bedfordshire Council and the Council agreeing to                                 Market Town Regeneration Fund 1
take on additional responsibilities in order to protect
and develop important services for the residents of                              Organising an award-winning event to celebrate
Dunstable.                                                                       the 100th anniversary of the end of WWI
During the 3 years of the Corporate Plan the Council
developed new and improved services and achieved                                 Developing the new farmers, craft and specialist
a number of accolades for services provided.                                     markets

1 This included installing architectural lighting on three town centre buildings, completing a feasibility study for the restoration of Priory House, expanding the Town
Ranger scheme, creating a new entrance to Priory Gardens, assisting with a High Street shop fronts improvement scheme, renovating the Ashton Square toilets

                                                                                                                                                                                      DTC Corporate Plan 2020 - 2023   |   7
Corporate Plan 2020 2023 - Dunstable Town Council
An Overview of

                                         Dunstable
                                         Dunstable is the oldest charter town in the area now known as Central Bedfordshire and is
                                         currently home to around 40,000 residents, who regularly elect their own Town and Central
                                         Bedfordshire Council representatives to manage local affairs.

                                         The earliest recorded residents of Dunstable lived on the Downs, the northern most point of the
                                         Chilterns, on hills that originated at the same time as the Himalayas. Nowadays the ‘settlement’
                                         nestles between the Downs.

                                         Dunstable is fiercely proud of its rich heritage yet, whilst it may be steeped in history, it is very
                                         much a town in the present, working towards a bright future. Dunstable is situated some 25
                                         miles to the north-west of London, with excellent access to the heart of the national motorway
                                         network. With the M1 running close by and the M25 being less than 20 miles away, over three
                                         quarters of the UK mainland population can be reached within a same day return journey.

                                         Rail and Busway links from nearby Luton mean that London St. Pancras can be reached in half
                                         an hour, while the train from Leighton Buzzard can be in Euston in 40 minutes. Fast Intercity
                                         services also operate on both these lines, and rail freight services are also available from Luton.

                                         The needs of the air traveller are similarly well catered for. As well as nearby London Luton
                                         Airport, which offers direct flights to an increasing number of European destinations, other
                                         international airports, including London Heathrow, London Gatwick and London Stansted are
                                         readily accessible within 2 hours drive. For sea freight the ports of Tilbury, London, Felixstowe
                                         and Southampton can all be reached within 2½ hours.

8   |   DTC Corporate Plan 2020 - 2023
Corporate Plan 2020 2023 - Dunstable Town Council
DTC Corporate Plan 2020 - 2023 | 9
Corporate Plan 2020 2023 - Dunstable Town Council
10   |   DTC Corporate Plan 2020 - 2023
An Overview of Dunstable Town Council

Dunstable Town Council was                            The Council is the body that makes decisions         Supporting the Council is an officer structure
                                                      and this is achieved through Committees and          that the Council employs to deliver services and
established in 1985 following a                       Sub-Committees that have delegated authority         ensure that all decisions are made appropriately.
local petition for the Council to be                  in line with the Council’s Constitution, Standing    The Council officer structure is headed by the
created. Since its creation 35 years                  Orders and Delegation of Authority to Members        Town Clerk and Chief Executive who is also the
                                                      and Officers (please see the Council’s website at    statutory Head of the Paid Service. He in turn
ago, the Council has developed                        www.dunstable.gov.uk for further details).           is supported by three Heads of Service who
into one of the largest town councils                                                                      are responsible for the Council’s three service
                                                      The Council itself is chaired by the Town Mayor      departments. The Head of Finance and Support
in the country. It is recognised                      who typically serves one year of office and is       Services is the Council’s statutory Responsible
as an Investors in People Bronze                      elected from the Council itself. The Council         Financial Officer. The Council also employs a
standard organisation under a                         then has four main Committees that govern            range of external support services including legal,
                                                      the strategic direction and much of the day          HR and property support. A copy of the Council’s
nationally recognised scheme that                     to day business of the Council. One of these         departmental service and functions as well as
demonstrates that the organisation                    Committees is a joint Committee comprising           Committee and staffing structures are set out
                                                      members from the Town Council and Central            overleaf.
is managed effectively.                               Bedfordshire Council.

The Council comprises 18 elected                      The Council is entirely funded by the residents of
representatives that are democratically elected       Dunstable through what is known as a precept on
(typically) every four years. For Town Council        the council tax charge and by generating income
purposes Dunstable is divided into 5 political        through services delivered. The 2020/21 budget
wards that have the following numbers of elected      set a total precept target of £2,369,323 which
representatives:                                      equates to a council tax charge of £181.11 per
                                                      council tax band D household. The Council’s
Central Ward        3 Council Members
                                                      total gross expenditure for 2020/21 is budgeted
Icknield Ward       4 Council Members                 to be £3,242,029. In addition, the Council had
Northfields Ward 4 Council Members                    an allocated capital reserve of approximately
Manshead Ward       3 Council Members                 £1.3million and a general reserve of £520,570 (as
                                                      at 1 April 2019).
Watling Ward        4 Council Members

Dunstable Town Council is accredited with the following awards:

                                                                                                                                                    DUNSTABLE
                                                                                                                                                            | 11
                                                                                                                                        DTC Corporate Plan 2020 - 2023
                                                                                                                                                    TOW N C O U N C I L
Council Committee Structure

                                                                                                  Council
                                                                                                  (18 Members)

                                                  Town Centre
                                              Management Committee
                                                              (5 Members)
                                              Joint Committee with Central Bedfordshire Council

                  Community Services                                         Finance and General                               Grounds and Environmental
                     Committee                                               Purposes Committee                                    Services Committee
                           (10 Members + 2)                                           (12 Members + 2)                                (12 Members + 2)

                                                         Appeals and
                                                        Appointments                                       Personnel                    Plans
                                                        Sub-Committee                                    Sub-Committee              Sub-Committee
                                                                                                                 (7 Members)            (7 Members)
                                                               (5 Members)

12   |   DTC Corporate Plan 2020 - 2023
Functions and Service Responsibilities of the Council

                                                     Dunstable Town Council

                                                  Town Clerk and Chief Executive

                                                Dunstable Town Council Departments
             Finance and                                            Community                                     Grounds and
           Support Services                                           Services                               Environmental Services
                Mayoral enquiries                             Management of Priory House                               Dunstable Cemetery

                                                              Management of Grove Corner                                     Allotments
               Councillor enquiries
                                                                                                                  Parks and recreation grounds
              Committee enquiries                               Town centre regeneration
                                                                                                                       Hire of sports pitches
                   Civic events                                      Christmas lights
                                                                                                                             Play areas
                Council finances                               Council events programme                             Town centre maintenance
        Council audit (internal and external)               Young people’s summer activities                          Grove House Gardens

        Personnel, jobs and recruitment                      Older people’s day care service                              Priory Gardens
                                                                                                                           Floral displays
               Internal IT support                             Community grants scheme
                                                                                                                        Dunstable in Bloom
    Grove House administration and enquiries                Community development projects
                                                                                                                      Town Ranger Scheme
                  Town Twinning                                Peter Newton Pavilion and                  Creasey Park Community Football Centre
                                                        Downside Community Centre enquiries             (reports directly to the Town Clerk and Chief Executive)

                                                        Dunstable Market (farmers, craft and special)       Bennett’s Splash and Splashside Café
                                                                                                        (reports directly to the Town Clerk and Chief Executive)
                                                          Ashton Square Public Conveniences
                                                                                                                         Grove Skate Park

                                                                                                                                      DTC Corporate Plan 2020 - 2023   |   13
Council Senior Management Team Structure

                                                              Town Clerk & Chief Executive

                               Head of Finance and
                                                                     Head of Grounds and         Head of
                                Support Services
                                                                    Environmental Services   Community Services
                              Responsible Financial Officer

14   |   DTC Corporate Plan 2020 - 2023
Grounds and Environmental Services Department Structure

                                                      Head of Grounds
                                                 and Environmental Services

               Grounds Operations                             Parks and Green Spaces
                   Manager                                     Development Officer                                 Cemetery Manager

 Grounds Supervisor                 Grounds Supervisor                                                           Grounds and Cemetery
                                                                                         Town Ranger
      Team 1                             Team 2                                                                Administration Assistant (PT)

                 Senior Grounds                      Senior Grounds                Assistant       Assistant
                    Assistant                           Assistant                Town Ranger     Town Ranger

                      5 x Grounds                        5 x Grounds
                       Assistants                         Assistants

                                                  1 x Grounds Assistant
                                                  (play and outdoor equipment)

                                                                                                                      DTC Corporate Plan 2020 - 2023 | 15
Community Services Department Structure

                                                                               Head of Community
                                                                                    Services

     Youth & Community                          Heritage Action Zone                   Events and          Town Centre                        Priory House
          Manager                               Programme Manager                   Marketing Manager     Services Officer                      Manager

                                                                   Senior
            Grove Corner                   Older People's      Neighbourhood               Events          Market Porter           2 x Priory House     Priory House
             Caretaker                    Support Officer       Development              Assistant (PT)    (PT) + casual porters   Duty Managers      Catering Manager
                    (PT)                        (PT)               Officer

                                           Older People's                       Community
                                          Support Services                                                                           3 x Priory         8 x Kitchen
                                                                                  Services
                                            Assistant (PT)                                                                          House Shop            Waiting
                                                                                 Assistant
                                                                                                                                    Assistants (PT)     Assistants (PT)

                                                                               Community and
                                                                                Young People’s
                                                                               Sessional Worker
                                                                                     (P/T)

16   |   DTC Corporate Plan 2020 - 2023
Finance and Support Services Department

                             Head of Finance                         2 x Grove House
                                                                     Caretakers (PT)
                           and Support Services

           Democratic             Finance and       Business Support
        Services Manager      Procurement Manager      Manager

                                 Administrative     Administrative
                                   Assistant          Assistant

                                                                                       DTC Corporate Plan 2020 - 2023 | 17
Creasey Park Community Football Centre, Bennett's Splash and Splashside Café

                                                   Town Clerk & Chief Executive

                                                               Sports and Leisure
                                                               Facilities Manager

                                              3 x Creasey Park                          4 x Bar and
                                          Community Football Centre                 Catering Assistants
                                             Duty Managers (P/T)                           (P/T)

18   |   DTC Corporate Plan 2020 - 2023
Dunstable Town Council’s Vision                                                                                          An Aerial View of Dunstable
                                                                                                                         Photograph by Anthony McGill

The Council agreed its Vision, Mission Statement and Values in 2009 and            The Council’s Values
these were all re-affirmed in 2020 with the adoption of this new Corporate Plan.
They are as follows:                                                               The Council will at all times:

                                                                                         Be an advocate and campaigning voice for the people
The Council’s Vision                                                                     of Dunstable

"To Help make Dunstable a Better Place"                                                  Work to the highest standards of integrity and
                                                                                         openness and deliver services to the best of our
                                                                                         abilities
The Council’s Mission Statement
                                                                                         Work in partnership with other organisations to
"Using its statutory powers, Dunstable Town Council will do all it can to                improve services and deliver value for money for the
create a lively and vibrant town, promoting civic pride and improving                    Dunstable council tax payer
the quality of life for all those who live, work and visit Dunstable."

                                                                                                                       DTC Corporate Plan 2020 - 2023   |   19
Dunstable Town Council’s Corporate Priorities and Key Objectives

In trying to promote civic pride, make Dunstable a lively and vibrant place and improve the quality
of life for its residents, the Council currently delivers a range of different services and functions. The
Council provides such services in line with various powers that have been created by Government
legislation.

Council Members believe it is these existing services and powers that govern the Council’s priorities and
as a result the Council has adopted the following 6 Corporate Priorities and associated key objectives
that the Council will seek to achieve over the next 4 years.

                1. Continuing to improve the organisational management,
                   efficiency and environmental sustainability of the Town Council

                2. To preserve and enhance the history and identity of the town,
                   creating a sense of pride in Dunstable

                3. To further improve and develop the provision of green and open
                   space in the town

                4. To continue to improve services targeted to all community
                   sectors in the town

                5. To contribute to the regeneration of the town centre and
                   development of neighbourhoods in the town

                6. To represent residents, businesses and community groups of
                   Dunstable on key strategic issues facing the town

What follows over the next few pages are a range of key actions that the Town Council will pursue over
the lifespan of this document. They are indicative actions that are supplemented by the Council’s internal
service planning process that is explained later in this document.

20   |   DTC Corporate Plan 2020 - 2023
Key Objectives for the Council over the Next Four Years

              Continuing to improve the organisational management, efficiency and environmental sustainability of the Town Council
     Action                                                  Council Committee     Lead Member and Officer                 Timescale                      Comments
1
     Work towards making Dunstable Town Council a            Finance and General   Chairman of Finance and General         Progress to be evidenced
     carbon neutral organisation by 2030                     Purposes              Purposes and Town Clerk and Chief       over the lifespan of this
                                                                                   Executive                               document

2    Improve recycling and separation of waste at all        Finance and General   All Committee Chairman and SMT          Progress to be evidenced
     DTC offices and mess / depot facilities.                Purposes                                                      over the lifespan of this
                                                                                                                           document

3
     Carry out a programme of replacing existing             Grounds and           Chairman of Grounds and Environmental   First vehicle to be
     vehicles with more fuel efficient, hybrid or electric   Environmental         Services and Head of Grounds and        purchased during 2020
     vehicles                                                Services              Environmental Services                  and further progress to
                                                                                                                           be evidenced over the
                                                                                                                           lifespan of this document

4
     Provide new office accommodation / mess facilities      Grounds and           Chairman of Grounds and Environmental   By end of March 2022
     for grounds staff at Creasey Park Depot                 Environmental         Services and Head of Grounds and
                                                             Services              Environmental Services

5
     Investigate a new financial package that will allow     Finance and General   Chairman of Finance and General         By end of December
     for better financial forecasting and reporting          Purposes              Purposes and Head of Finance and        2020
                                                                                   Support Services

6
     Improve human resource (HR) processes and               Finance and General   Chairman of Finance and General         New system to be
     recording by adopting a new online HR system            Purposes              Purposes and Head of Finance and        commissioned and fully
                                                                                   Support Services                        operational by end of
                                                                                                                           March 2021
7
     General Data Protection Regulation (GDPR) –             Finance and General   Chairman of Finance and General         New system to be
     Investigate appropriate Customer Relationship           Purposes              Purposes and Head of Finance and        commissioned and fully
     Manager software (CRM) – communication package                                Support Services                        operational by end of
     to assist with complying within GDPR guidelines                                                                       March 2022

                                                                                                                                                       DTC Corporate Plan 2020 - 2023   |   21
Key Objectives for the Council over the Next Four Years

                                      To preserve and enhance the history and identity of the town, creating a sense of pride in Dunstable
          Action                                                      Council Committee    Lead Member and Officer                 Timescale                   Comments
8
          Using the outcome of the feasibility study currently        Community Services   Chairman of Community Services and      Restoration to be
          being carried out at Priory House, plan for the             and Finance and      Head of Community Services              complete by end of
          complete restoration of Priory House utilising the High     General Purposes                                             March 2023
          Street Heritage Action Zone (HSHAZ) secured grant
9
          Create attractive gateway features at all entrances         Community Services   Chairman of Community Services and      Welcome signs to be
          to the town and replace 'Welcome to Dunstable'                                   Head of Community Services              installed by end of March
          signs                                                                                                                    2022
10
          Promote Priory House, Church and Gardens as an              Grounds and          Chairman of Grounds and Environmental   Progress to be evidenced    This will be actioned
          important heritage destination and improve access           Environmental        Services Committee and Head of          over the lifespan of this   alongside achieving a
          to historical information and interpretation of the site.   Services             Grounds and Environmental Services      document                    Heritage Flag for Priory
                                                                                                                                                               Gardens – see below
11
          Secure Green Heritage status for Priory Gardens             Grounds and          Chairman of Grounds and Environmental   Heritage Flag to be
                                                                      Environmental        Services Committee and Head of          secured by end of March
                                                                      Services             Grounds and Environmental Services      2021
12
          Light up more historic buildings, key heritage              Community Services   Chairman of Community Services and      Progress to be evidenced
          features and trees including Dunstable Cemetery                                  Head of Community Services              over the lifespan of this
          chapels / office, Dunstable War Memorial and Grove                                                                       document
          House Gardens trees (LED lighting).
13
          Refurbish the Grove House Gardens Performance               Community Services   Chairman of Community Services and      To be completed by end
          Area                                                                             Head of Community Services              of March 2022

14
          Provide free electronic access to Dunstable                 Grounds and          Chairman of Grounds and Environmental   Access to be available by
          Cemetery Heritage Memorial Inscriptions and                 Environmental        Services Committee and Head of          end of March 2022
          database. (database already exists)                         Services             Grounds and Environmental Services

15
          Raise civic pride and represent Anglia region in            Grounds and          Chairman of Grounds and Environmental   Representation will take
          Britain in Bloom                                            Environmental        Services Committee and Head of          place during 2020
                                                                      Services             Grounds and Environmental Services

16
          Carry out complete refurbishment of the Ashton              Community Services   Chairman of Community Services and      Refurbishment to be
          Square Clock Tower                                          and Finance and      Head of Community Services              complete by end of
                                                                      General Purposes                                             December 2023

22   |   DTC Corporate Plan 2020 - 2023
Key Objectives for the Council over the Next Four Years

                                            To further improve and develop the provision of green and open space in the town
      Action                                                   Council Committee      Lead Member and Officer                 Timescale                      Comments
17
      Work with partners to explore the feasibility of         Grounds and            Chairman of Grounds and Environmental   New pitch to be installed
      establishing a second artificial pitch at Creasey Park   Environmental          Services and Town Clerk and Chief       by end of December
      Community Football Centre                                Services               Executive                               2021

18
      Begin to plan for future burial and/or cremation         Grounds and            Chairman of Grounds and Environmental   Proposal to be agreed by
      facilities in and around Dunstable                       Environmental          Services and Head of Grounds and        end of December 2023
                                                               Services               Environmental Services

19
      Develop an investment fund for the upgrade and           Grounds and            Chairman of Grounds and Environmental   New fund to be
      refurbishment of all open spaces, play areas and         Environmental          Services and Head of Grounds and        established during
      other environmental enhancements that will improve       Services and Finance   Environmental Services                  2021/22 budget setting
      Council owned public open space                          and General Purposes

20
      Investigate the feasibility of the Council adopting      Grounds and            Chairman of Grounds and Environmental   Feasibility of this to be
      enforcement powers around dog fouling and                Environmental          Services and Head of Grounds and        determined by end of
      litter and train staff accordingly in carrying out       Services               Environmental Services                  March 2021
      enforcement duties
21
      Install a pedestrian gateway at the Kingsbury            Finance and General    Chairman of Finance and General         By end of December
      Avenue entrance to Luton Road Recreation Ground          Purposes               Purposes and Head of Finance and        2020
                                                                                      Support Services

22
      Work with Dunstable Town Bowls Club to ensure            Grounds and            Chairman of Grounds and Environmental   Progress to be evidenced       This action will be
      future provision of outdoor bowling opportunities in     Environmental          Services and Head of Grounds and        over the lifespan of this      dependent upon the
      Dunstable                                                Services               Environmental Services                  document                       Bowls Club being able
                                                                                                                                                             to vacate their current
                                                                                                                                                             site
23
      Examine feasibility of establishing new, additional      Grounds and            Chairman of Grounds and Environmental   Feasibility of this to be
      allotment space at Downside Recreation Ground            Environmental          Services and Head of Grounds and        determined by end of
                                                               Services               Environmental Services                  March 2022

24
      Carry out a feasibility study to determine the best      Grounds and            Chairman of Grounds and Environmental   Feasibility of this to be
      Council owned public open space to install or            Environmental          Services and Head of Grounds and        determined by end of
      convert an existing area into a multi-use games area     Services               Environmental Services                  March 2023

                                                                                                                                                          DTC Corporate Plan 2020 - 2023   |   23
Key Objectives for the Council over the Next Four Years

                                              To further improve and develop the provision of green and open space in the town
          Action                                                  Council Committee    Lead Member and Officer                 Timescale                  Comments
25
          Improve play provision at Luton Road Recreation         Grounds and          Chairman of Grounds and Environmental   Provision to be improved   This action will be
          Ground                                                  Environmental        Services and Head of Grounds and        by end of March 2022       dependent upon
                                                                  Services             Environmental Services                                             availability of S106
                                                                                                                                                          funding
26
          Mentmore Recreation Ground - Improve pedestrian         Grounds and          Chairman of Grounds and Environmental   Improvements to
          access, provide new toddler friendly play equipment,    Environmental        Services and Head of Grounds and        be made by end of
          create wildflower landscapes and plant trees            Services             Environmental Services                  December 2023
27
          Reorganise and improve the depot facility at            Grounds and          Chairman of Grounds and Environmental   Improvements to
          Dunstable Cemetery to include improved and              Environmental        Services and Head of Grounds and        be made by end of
          separated parking for Catchacre allotments.             Services             Environmental Services                  December 2023
28
          Employ a Parks Development Officer                      Grounds and          Chairman of Grounds and Environmental   New Development Officer
                                                                  Environmental        Services and Head of Grounds and        to be employed by end of
                                                                  Services             Environmental Services                  May 2020
29
          Secure Green Flag for Bennett Memorial Recreation       Grounds and          Chairman of Grounds and Environmental   Green Flag to be secured
          Ground and change the name to Bennett’s Park.           Environmental        Services and Head of Grounds and        by end of March 2022
          Retain Green Flag status at existing sites              Services             Environmental Services
30
          Install a weatherproof cover over the seating area at   Community Services   Chairman of Community Services and      Cover to be installed by   This action may be
          Priory House                                                                 Head of Community Services              end of March 2022          subject to securing
                                                                                                                                                          Scheduled Monument
                                                                                                                                                          and LB consent
31
          Install another gym trail in either Grove House         Grounds and          Chairman of Grounds and Environmental   Trail to be installed by
          Gardens, Olma Road Recreation Ground or Downs           Environmental        Services and Head of Grounds and        end of December 2023
          Road Recreation Ground                                  Services             Environmental Services
32
          Implement a maximum two hour stay period at             Grounds and          Chairman of Grounds and Environmental   To be actioned by end of   This action requires the
          Bennett Memorial Recreation Ground Car Park             Environmental        Services and Head of Grounds and        May 2020                   cooperation of CBC
                                                                  Services             Environmental Services
33
          Landscape Mentmore Recreation Ground to create          Grounds and          Chairman of Grounds and Environmental   To be actioned by end
          a woodland and wildflower area with dedicated           Environmental        Services and Head of Grounds and        December 2023
          pathways                                                Services             Environmental Services

24   |   DTC Corporate Plan 2020 - 2023
Key Objectives for the Council over the Next Four Years

                                               To continue to improve services targeted to all community sectors in the town
      Action                                                   Council Committee    Lead Member and Officer                 Timescale                       Comments
34
      Install disabled / inclusive play equipment at larger    Grounds and          Chairman of Grounds and Environmental   Progress to be evidenced
      play sites                                               Environmental        Services Committee and Head of          over the lifespan of this
                                                               Services             Grounds and Environmental Services      document

35
      Carry out internal refurbishment of Luton Road           Grounds and          Chairman of Grounds and Environmental   Refurbishment to be             This will be dependent
      sports pavilion, creating a more user-friendly           Environmental        Services Committee and Head of          completed by end of             on S106 funding
      community space                                          Services             Grounds and Environmental Services      December 2023                   becoming available

36
      Establish allotment associations and self-               Grounds and          Chairman of Grounds and Environmental   Progress to be evidenced        Completion of this action
      governance arrangements on DTC owned allotment           Environmental        Services Committee and Head of          over the lifespan of this       will require the support
      sites.                                                   Services             Grounds and Environmental Services      document                        of the current allotment
                                                                                                                                                            user community
37
      As part of the ongoing review of the Council youth       Community Services   Chairman of Community Services and      New equipment to be
      service provision, look to improve all IT and install                         Head of Community Services              installed and available to
      competition standard, multi-use gaming provision at                                                                   use by end March 2021
      Grove Corner
38
      Increase car parking provision at Dunstable              Grounds and          Chairman of Grounds and Environmental   To be completed by end
      Cemetery, create a two-vehicle wide entrance and         Environmental        Services Committee and Head of          of December 2023
      install railings to the frontage.                        Services             Grounds and Environmental Services

39
      Extend Grove Corner buildings, creating a proper         Community Services   Chairman of Community Services and      To be completed by end
      hub for youth services in the town                                            Head of Community Services              of December 2023

40
      Purchase a large screen TV for outdoor events            Community Services   Chairman of Community Services and      New equipment to be
                                                                                    Head of Community Services              purchased by end of
                                                                                                                            March 2022

41
      Purchase a large, portable electronic notice board       Community Services   Chairman of Community Services and      New equipment to be
      to further improve how the Council promotes and                               Head of Community Services              purchased by end of
      advertises services and initiatives                                                                                   March 2022

42
      Install a dog agility area in one of the Council owned   Grounds and          Chairman of Grounds and Environmental   To be completed by end
      public open spaces                                       Environmental        Services Committee and Head of          of December 2023
                                                               Services Committee   Grounds and Environmental Services

                                                                                                                                                         DTC Corporate Plan 2020 - 2023   |   25
Key Objectives for the Council over the Next Four Years

                                    To contribute to the regeneration of the town centre and development of neighbourhoods in the town
          Action                                                Council Committee     Lead Member and Officer                 Timescale                   Comments
43
          Work with partners to resolve all ongoing             Community Services    Chairman of Community Services and      To be completed by end      This will require grant
          maintenance and dilapidation issues associated with   and Finance and       Head of Community Services              of March 2023               funding from the HSHAZ
          Middle Row and the wider town centre conservation     General Purposes                                                                          scheme and private
          area through the HSHAZ project                                                                                                                  sector investment
44
          Support, encourage and create wildflower planting     Grounds and           Chairman of Grounds and Environmental   Progress to be evidenced
          on roadside verges and public spaces to benefit       Environmental         Services Committee and Head of          over the lifespan of this
          pollinating insects                                   Services Committee    Grounds and Environmental Services      document
45
          Create and deliver a winter light festival in Grove   Community Services    Chairman of Community Services and      Festival to be delivered
          House Gardens over the Christmas period                                     Head of Community Services              by end of December
                                                                                                                              2023
46
          Support Central Bedfordshire Council (CBC) in         Finance and General   Chairman of Finance and General         Progress to be evidenced
          future town centre public realm improvements          Purposes Committee    Purposes Committee and all of SMT       over the lifespan of this
                                                                                                                              document
47
          Invest more in town centre events on Ashton Square    Community Services    Chairman of Community Services and      Progress to be evidenced
                                                                                      Head of Community Services              over the lifespan of this
                                                                                                                              document
48
          Invest in public art projects to enhance the visual   Community Services    Chairman of Community Services and      Progress to be evidenced
          aesthetics of the town.                                                     Head of Community Services              over the lifespan of this
                                                                                                                              document

49
          Support the creation of a network of community        Community Services    Chairman of Community Services and      Progress to be evidenced
          growing areas in all neighbourhoods                                         Head of Community Services              over the lifespan of this
                                                                                                                              document

                              To represent residents, businesses and community groups of Dunstable on key strategic issues facing the town
          Action                                                Council Committee     Lead Member and Officer                 Timescale                   Comments
50
          Work with lead authorities and organisations on       Finance General       Chairman of Finance and General         Flood alleviation           Flood alleviation
          flood alleviation schemes for Dunstable.              Purposes              Purposes and Town Clerk and Chief       schemes to be completed     projects will be led by
                                                                                      Executive                               by December 2021            CBC

26   |   DTC Corporate Plan 2020 - 2023
Performance Measures, Service Planning and Monitoring Arrangements

In order to effectively monitor how the Council is performing in relation to its priority objectives, a series of performance indicators (PIs) have been developed. PI’s have been
created for all Corporate Priorities. Some are user opinion based whereas others are more performance based. All PIs will be monitored and revised if necessary, throughout
the lifespan of this document. Each PI has a specific documented audit trail and all PIs are set out under the appropriate Corporate Priority. Performance against each PI will
be reported on through the Council’s Annual Report. Members of the Council can then track performance and make recommendations for service improvements accordingly.
Targets for all PIs will be adjusted and reported on through the Council’s Annual Report. The Council has also adopted a service planning process that goes into greater detail as
to how the corporate objectives will be delivered. All service plans are set out under each department area.

      Continuing to improve the organisational management, efficiency and environmental sustainability of the Town Council
  Responsible Committee              Performance Indicator                                                                     Actual/Baseline         4-Year Target
                                                                                                                               Figure 2018/19

  Finance and General Purposes       PI1 - Income secured as a percentage of gross expenditure outside of the council tax      31.63%                  33%
                                     collection

  Council                            PI2 - By annual survey, percentage of residents satisfied overall with Council services   79%                     85%

  Finance and General Purposes       PI3 - IIP registration maintained at minimum of ‘developed’ standard                      Yes                     Yes

  Finance and General Purposes       PI4 - Council General Reserve level maintained at 25% of salary bill                      Yes                     Yes

  Finance and General Purposes       PI5 - Average number of sick days per employee                                            6.17                    4

                    To preserve and enhance the history and identity of the town, creating a sense of pride in Dunstable
  Responsible Committee              Performance Indicator                                                                     Actual/Baseline         4-Year Target
                                                                                                                               Figure 2018/19

  Community Services                 PI11 - Total number of Priory House visits (est.)                                         53,996                  55,000

  Grounds and Environmental          PI12 - Total number of partners involved in the town’s Anglia in Bloom entry              41                      45
  Services

  Community Services                 PI13 - Estimated total number of events programme visits                                  33,630                  35,000

  Community Services                 PI14 – By annual survey, percentage of residents satisfied with the Town Council’s        98%                     99%
                                     events programme

  Council                            PI15 – Percentage of Dunstable based Mayoral engagements per annum                        65%                     75%

                                                                                                                                                           DTC Corporate Plan 2020 - 2023   |   27
Performance Measures, Service Planning and Monitoring Arrangements

                                          To further improve and develop the provision of green and open space in the town
     Responsible Committee                    Performance Indicator                                                                      Actual/Baseline   4-Year Target
                                                                                                                                         Figure 2018/19

     Grounds and Environmental                PI16 - By annual survey, percentage of residents satisfied overall with green and open     92%               95%
     Services                                 spaces in Dunstable

     Grounds and Environmental                PI17 - To maintain at least 3 ‘Green Flag’ recognised green and open spaces                3                 3
     Services

     Grounds and Environmental                PI18 - Average time taken to repair faulty play equipment (in days)                        16.29 days        10 days
     Services

     Grounds and Environmental                PI19 - To maintain, as a minimum, ICCM Charter for the bereaved silver standard at         Yes               Yes
     Services                                 Dunstable Cemetery

     Grounds and Environmental                PI20 - By annual survey, percentage of users satisfied with the provision of services at   92%               95%
     Services                                 Creasey Park Community Football Centre

                                            To continue to improve services targeted to all community sectors in the town
     Responsible Committee                    Performance Indicator                                                                      Actual/Baseline   4-Year Target
                                                                                                                                         Figure 2018/19

     Community Services                       PI21 - To carry out or facilitate a minimum of 9 community-based projects per annum        9                 9

     Finance and General Purposes             PI22 - To grant aid, as a minimum, 6 (voluntary) community groups per annum                6                 6

     Council                                  PI23 - To provide/facilitate a minimum of 7 publicly accessible community facilities       7                 7
                                              across the town per annum

     Community Services                       PI24 - Total number of visits to Council provided older people’s services (Beecroft and    2,073             2,150
                                              CPCFC lunch clubs)

     Community Services                       PI25 - Total number of visits to Council provided younger people’s services (Grove         2,972             3,000
                                              Corner and Summer Activity Programme)

28   |   DTC Corporate Plan 2020 - 2023
Performance Measures, Service Planning and Monitoring Arrangements

                   To contribute to the regeneration of the town centre and development of neighbourhoods in the town
 Responsible Committee          Performance Indicator                                                                 Actual/Baseline   4-Year Target
                                                                                                                      Figure 2018/19

 Community Services             PI26 - By annual survey, percentage of vacant units in the town centre                12.86%            10%

 Community Services             PI27 - Percentage of town centre users that would recommend a visit to Dunstable to   27%               35%
                                others (to be measured every 2 years)

 Community Services             PI28 - By annual survey, town centre footfall                                         9,000             10,000

 Community Services             PI29 - Percentage of users stating town centre appearance as a negative (to be        62%               50%
                                measured every 2 years)

 Community Services             PI30 - Average number of market traders on Middle Row markets per session             13                17

            To represent residents, businesses and community groups of Dunstable on key strategic issues facing the town
 Responsible Committee          Performance Indicator                                                                 Actual/Baseline   4-Year Target
                                                                                                                      Figure 2018/19

 Council                        PI6 - Percentage councillor attendances at all main committees                        72%               80%

 CouncilServices                PI7 - To maintain 100% elected representation on the Council                          Yes               Yes

 Community Services             PI8 - Total number of website hits                                                    133,998           140,000

 Community Services             PI9 - Total number of Facebook ‘likes’                                                5,896             7,500

 Community Services             PI10 - Total number of Twitter followers                                              7,258             8,000

                                                                                                                                        DTC Corporate Plan 2020 - 2023   |   29
How to Comment on this Document and Contact the Council

                                          Dunstable Town Council welcomes feedback on its Corporate Plan from all
                                          sections of the community.
                                          Views about the work of the Council are welcomed as are suggestions for further service
                                          developments and other issues that are important for the town that the Council can have an
                                          impact on.

                                          Comment forms for the Town Council can be obtained from visiting Grove House, Priory House,
                                          Grove Corner or Creasey Park Community Football Centre.

                                          In addition, comments can be made by writing to:

                                          Dunstable Town Council
                                          c/o Town Clerk and Chief Executive
                                          Grove House, 76 High Street North,
                                          Dunstable, Bedfordshire LU6 1NF
                                          Or by emailing
                                          info@dunstable.gov.uk
                                          or by telephoning
                                          01582 513000
                                          Or by visiting the Council’s Facebook page and Twitter accounts

                                          A full copy of this document can be downloaded from the Council’s website:
                                          www.dunstable.gov.uk

30   |   DTC Corporate Plan 2020 - 2023
                                                                                                                                        DUNSTABLE
                                                                                                                                        TOW N C OUNC I L
DTC Corporate Plan 2020 - 2023   |   31
DUNSTABLE
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