Corporate Plan 2020 2023 - Dunstable Town Council
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Dunstable Town Council
Corporate Plan
2020 - 2023
DUNSTABLE
TOW N C O U N C I L
2 | DTC Corporate Plan 2020 - 2023
Contents
05 Foreword
Councillor Peter Hollick Chairman of Finance and General Purposes Committee and
Leader of the Ruling Conservative Group
David Ashlee Town Clerk and Chief Executive
06 Executive Summary
07 Review of Corporate Plan 2017-2019
08 An Overview of Dunstable
11 An Overview of Dunstable Town Council
19 Dunstable Town Council’s Vision
The Council’s Vision, Mission Statement and Values Statement
20 Dunstable Town Council’s Corporate Priorities and Key Objectives
1. Continuing to improve the organisational management, efficiency
and environmental sustainability of the town council
2. To preserve and enhance the history and identity of the town, creating a sense of pride in Dunstable
3. To further improve and develop the provision of green and open space in the town
4. To continue to improve services targeted to all community sectors in the town
5. To contribute to the regeneration of the town centre and development of neighbourhoods in the town
6. To represent residents, businesses and community groups of Dunstable
on key strategic issues facing the town
27 Performance Measures, Service Planning and Monitoring Arrangements
30 How to Comment on the Document and Contact the Council
Photos courtesy of JNB Publishing, Dunstable Town Council and Central Bedfordshire Council (unless otherwise stated) DTC Corporate Plan 2020 - 2023 | 3
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Foreword
I have now been the leader of the Ruling Group on the In March 2020 I shall have had the pleasure of leading the
Council for the past 2 years. Introducing this latest Corporate Town Council as its Town Clerk and Chief Executive for the past
Plan makes me very proud to be part of one of the leading thirteen years and I look back over this time with a great sense of
town councils in the country. achievement.
Over the past three years the Council, through its Councillors Over the past thirteen years the size of the Council has more
and Officers, has continued to grow and prosper. Not only than doubled in terms of staff employed, income generated and
is the Council in a secure and robust financial position, I overall turnover and with this unprecedented growth has come
can also look back on the past three years with immense a far greater range and quality of services delivered to our local
satisfaction as to what has been achieved. residents and businesses.
Initiatives such as the Town Council overseeing the building I hope that launching this new Corporate Plan will continue this
of the brand new Bennett’s Splash, Splashside Café and improvement in service delivery and I look forward to the positive
Adventure Play area in Bennett Memorial Recreation impact on the town that many of the aspirations contained in this
Ground; installing a new irrigation system at Creasey Park document will have.
Community Football Centre; refurbishing the War Memorial
and securing another Green Flag for Dunstable Cemetery all I particularly look forward to launching the High Street Heritage
contribute to helping make Dunstable a better place. Such Action Zone initiative as well as seeing the impact of the
initiatives are only made possible by the existence of a town completion of the High Street improvement works being led by
council in Dunstable. Central Bedfordshire Council.
This new Corporate Plan will ensure that the Council The Council has achieved a great deal over the past three years
continues to deliver the range of quality of life services that and a selection of Council successes is highlighted in chapter 3
we know our residents and businesses appreciate. I look of this document. However, it is the future that the Council is now
forward to seeing the High Street Heritage Action Zone planning for and this document sets out 50 key objectives against
initiative successfully completed over the lifespan of this new each of the Council’s 6 Corporate Priorities that will be focused
document. on over the next four years. The Council understands that not
everything will be possible but prioritising its efforts in this way will
I believe that Dunstable’s fortunes will continue to ensure that existing services are improved, and new services are
improve with the roll out of further High Street public introduced in an efficient and cost-effective manner.
realm improvements and town centre developments. I
am committed to ensuring that Dunstable Town Council I believe that as the nature of local government changes across
continues to play its part in improving the quality of life for all the country, town and parish councils will continue to take on more
in Dunstable. responsibilities for quality of life services. Dunstable Town Council
is well positioned to be at the forefront of this movement and there
is no doubt that the Council will continue to prosper for the benefit
Councillor Peter Hollick of all Dunstable residents, businesses and visitors.
Chairman of the Finance and General Purposes Committee
and Leader of the Council’s Ruling Conservative Group David Ashlee
Town Clerk and Chief Executive
DTC Corporate Plan 2020 - 2023 | 5
Executive Summary
This document has been prepared in order to clearly set out the key priorities and objectives
for Dunstable Town Council over the next four years (2020, 2021, 2022 and 2023). The
document sets out a vision for the Council and the Council’s 6 Corporate Priorities, which are:
1. Continuing to improve the organisational management,
efficiency and environmental sustainability of the Town Council
2. To preserve and enhance the history and identity of the town,
creating a sense of pride in Dunstable
3. To further improve and develop the provision of green and open
space in the town
4. To continue to improve services targeted to all community
sectors in the town
5. To contribute to the regeneration of the town centre and
development of neighbourhoods in the town
6. To represent residents, businesses and community groups of
Dunstable on key strategic issues facing the town
The aim of the document is to give Dunstable’s residents a clear understanding of what the
Council is trying to achieve and how it intends to deliver. It sets out what the Council intends to
focus on over the next four years and in doing this the document also defines what the Council
will not necessarily focus on as it may be that other public sector bodies are better placed for
other areas of service provision.
It is not a traditional Town Plan that many town and parish council’s produce but is a document
that aims to set out what the Council can achieve rather than a document that seeks to influence
others on issues that are not directly under the control of the Council. The document will
be reviewed on an annual basis and updates on achievements will be reported through the
Council’s annual reporting process.
6 | DTC Corporate Plan 2020 - 2023
Review of Corporate Plan 2017 – 2019
Dunstable Town Council agreed its third Corporate Highlights include: These are just highlights of what the Council has
Plan in December 2016. The document was written achieved over recent years and the impact of these
to have a 3-year life span, after which time it was to Maintaining bronze standard accreditation for achievements is that the residents of Dunstable
be reviewed in order to adopt a new plan. Investors in People are benefiting from the provision of quality of life
services that no other organisation would provide for
The document agreed a vision for the Council them if Dunstable Town Council did not exist.
along with a mission statement and an expression Securing consistent gold medals in the Anglia in
of Council values. The document also set out Bloom competition The adoption of this new Corporate Plan for 2020 to
a performance management framework for the 2023 will hopefully help to ensure the continuation of
Council as well as identifying 51 key objectives set Securing an additional Green Flag for Dunstable this track record of achievement and service delivery
against 6 Corporate Priorities. Cemetery that contributes to ‘Make Dunstable a Better Place’
for all residents, businesses and visitors to the town.
Over the three years of implementing the Corporate
Plan the Council organisation continued to grow Completing a refurbishment of the War
largely as a result of achieving many of the Memorial
objectives set out in the Corporate Plan (38 out of
the 51 objectives were either completed or partially Overseeing the installation of a new irrigation
completed). system at Creasey Park Community Football
Centre
In 2008, the Council employed approximately 40
staff and had a gross budget of just under £2million,
by 2019 the staff establishment had grown to Installing a new splash park, associated cafeteria
approximately 85 staff and the Council now has a and adventure play area in Bennett Memorial
gross revenue budget in excess of £3million. This Recreation Ground
growth has been largely down to local government
reorganisation, the creation of the new Central Completing all projects associated with the
Bedfordshire Council and the Council agreeing to Market Town Regeneration Fund 1
take on additional responsibilities in order to protect
and develop important services for the residents of Organising an award-winning event to celebrate
Dunstable. the 100th anniversary of the end of WWI
During the 3 years of the Corporate Plan the Council
developed new and improved services and achieved Developing the new farmers, craft and specialist
a number of accolades for services provided. markets
1 This included installing architectural lighting on three town centre buildings, completing a feasibility study for the restoration of Priory House, expanding the Town
Ranger scheme, creating a new entrance to Priory Gardens, assisting with a High Street shop fronts improvement scheme, renovating the Ashton Square toilets
DTC Corporate Plan 2020 - 2023 | 7
An Overview of
Dunstable
Dunstable is the oldest charter town in the area now known as Central Bedfordshire and is
currently home to around 40,000 residents, who regularly elect their own Town and Central
Bedfordshire Council representatives to manage local affairs.
The earliest recorded residents of Dunstable lived on the Downs, the northern most point of the
Chilterns, on hills that originated at the same time as the Himalayas. Nowadays the ‘settlement’
nestles between the Downs.
Dunstable is fiercely proud of its rich heritage yet, whilst it may be steeped in history, it is very
much a town in the present, working towards a bright future. Dunstable is situated some 25
miles to the north-west of London, with excellent access to the heart of the national motorway
network. With the M1 running close by and the M25 being less than 20 miles away, over three
quarters of the UK mainland population can be reached within a same day return journey.
Rail and Busway links from nearby Luton mean that London St. Pancras can be reached in half
an hour, while the train from Leighton Buzzard can be in Euston in 40 minutes. Fast Intercity
services also operate on both these lines, and rail freight services are also available from Luton.
The needs of the air traveller are similarly well catered for. As well as nearby London Luton
Airport, which offers direct flights to an increasing number of European destinations, other
international airports, including London Heathrow, London Gatwick and London Stansted are
readily accessible within 2 hours drive. For sea freight the ports of Tilbury, London, Felixstowe
and Southampton can all be reached within 2½ hours.
8 | DTC Corporate Plan 2020 - 2023
DTC Corporate Plan 2020 - 2023 | 9
10 | DTC Corporate Plan 2020 - 2023
An Overview of Dunstable Town Council
Dunstable Town Council was The Council is the body that makes decisions Supporting the Council is an officer structure
and this is achieved through Committees and that the Council employs to deliver services and
established in 1985 following a Sub-Committees that have delegated authority ensure that all decisions are made appropriately.
local petition for the Council to be in line with the Council’s Constitution, Standing The Council officer structure is headed by the
created. Since its creation 35 years Orders and Delegation of Authority to Members Town Clerk and Chief Executive who is also the
and Officers (please see the Council’s website at statutory Head of the Paid Service. He in turn
ago, the Council has developed www.dunstable.gov.uk for further details). is supported by three Heads of Service who
into one of the largest town councils are responsible for the Council’s three service
The Council itself is chaired by the Town Mayor departments. The Head of Finance and Support
in the country. It is recognised who typically serves one year of office and is Services is the Council’s statutory Responsible
as an Investors in People Bronze elected from the Council itself. The Council Financial Officer. The Council also employs a
standard organisation under a then has four main Committees that govern range of external support services including legal,
the strategic direction and much of the day HR and property support. A copy of the Council’s
nationally recognised scheme that to day business of the Council. One of these departmental service and functions as well as
demonstrates that the organisation Committees is a joint Committee comprising Committee and staffing structures are set out
members from the Town Council and Central overleaf.
is managed effectively. Bedfordshire Council.
The Council comprises 18 elected The Council is entirely funded by the residents of
representatives that are democratically elected Dunstable through what is known as a precept on
(typically) every four years. For Town Council the council tax charge and by generating income
purposes Dunstable is divided into 5 political through services delivered. The 2020/21 budget
wards that have the following numbers of elected set a total precept target of £2,369,323 which
representatives: equates to a council tax charge of £181.11 per
council tax band D household. The Council’s
Central Ward 3 Council Members
total gross expenditure for 2020/21 is budgeted
Icknield Ward 4 Council Members to be £3,242,029. In addition, the Council had
Northfields Ward 4 Council Members an allocated capital reserve of approximately
Manshead Ward 3 Council Members £1.3million and a general reserve of £520,570 (as
at 1 April 2019).
Watling Ward 4 Council Members
Dunstable Town Council is accredited with the following awards:
DUNSTABLE
| 11
DTC Corporate Plan 2020 - 2023
TOW N C O U N C I LCouncil Committee Structure
Council
(18 Members)
Town Centre
Management Committee
(5 Members)
Joint Committee with Central Bedfordshire Council
Community Services Finance and General Grounds and Environmental
Committee Purposes Committee Services Committee
(10 Members + 2) (12 Members + 2) (12 Members + 2)
Appeals and
Appointments Personnel Plans
Sub-Committee Sub-Committee Sub-Committee
(7 Members) (7 Members)
(5 Members)
12 | DTC Corporate Plan 2020 - 2023Functions and Service Responsibilities of the Council
Dunstable Town Council
Town Clerk and Chief Executive
Dunstable Town Council Departments
Finance and Community Grounds and
Support Services Services Environmental Services
Mayoral enquiries Management of Priory House Dunstable Cemetery
Management of Grove Corner Allotments
Councillor enquiries
Parks and recreation grounds
Committee enquiries Town centre regeneration
Hire of sports pitches
Civic events Christmas lights
Play areas
Council finances Council events programme Town centre maintenance
Council audit (internal and external) Young people’s summer activities Grove House Gardens
Personnel, jobs and recruitment Older people’s day care service Priory Gardens
Floral displays
Internal IT support Community grants scheme
Dunstable in Bloom
Grove House administration and enquiries Community development projects
Town Ranger Scheme
Town Twinning Peter Newton Pavilion and Creasey Park Community Football Centre
Downside Community Centre enquiries (reports directly to the Town Clerk and Chief Executive)
Dunstable Market (farmers, craft and special) Bennett’s Splash and Splashside Café
(reports directly to the Town Clerk and Chief Executive)
Ashton Square Public Conveniences
Grove Skate Park
DTC Corporate Plan 2020 - 2023 | 13Council Senior Management Team Structure
Town Clerk & Chief Executive
Head of Finance and
Head of Grounds and Head of
Support Services
Environmental Services Community Services
Responsible Financial Officer
14 | DTC Corporate Plan 2020 - 2023Grounds and Environmental Services Department Structure
Head of Grounds
and Environmental Services
Grounds Operations Parks and Green Spaces
Manager Development Officer Cemetery Manager
Grounds Supervisor Grounds Supervisor Grounds and Cemetery
Town Ranger
Team 1 Team 2 Administration Assistant (PT)
Senior Grounds Senior Grounds Assistant Assistant
Assistant Assistant Town Ranger Town Ranger
5 x Grounds 5 x Grounds
Assistants Assistants
1 x Grounds Assistant
(play and outdoor equipment)
DTC Corporate Plan 2020 - 2023 | 15Community Services Department Structure
Head of Community
Services
Youth & Community Heritage Action Zone Events and Town Centre Priory House
Manager Programme Manager Marketing Manager Services Officer Manager
Senior
Grove Corner Older People's Neighbourhood Events Market Porter 2 x Priory House Priory House
Caretaker Support Officer Development Assistant (PT) (PT) + casual porters Duty Managers Catering Manager
(PT) (PT) Officer
Older People's Community
Support Services 3 x Priory 8 x Kitchen
Services
Assistant (PT) House Shop Waiting
Assistant
Assistants (PT) Assistants (PT)
Community and
Young People’s
Sessional Worker
(P/T)
16 | DTC Corporate Plan 2020 - 2023Finance and Support Services Department
Head of Finance 2 x Grove House
Caretakers (PT)
and Support Services
Democratic Finance and Business Support
Services Manager Procurement Manager Manager
Administrative Administrative
Assistant Assistant
DTC Corporate Plan 2020 - 2023 | 17Creasey Park Community Football Centre, Bennett's Splash and Splashside Café
Town Clerk & Chief Executive
Sports and Leisure
Facilities Manager
3 x Creasey Park 4 x Bar and
Community Football Centre Catering Assistants
Duty Managers (P/T) (P/T)
18 | DTC Corporate Plan 2020 - 2023Dunstable Town Council’s Vision An Aerial View of Dunstable
Photograph by Anthony McGill
The Council agreed its Vision, Mission Statement and Values in 2009 and The Council’s Values
these were all re-affirmed in 2020 with the adoption of this new Corporate Plan.
They are as follows: The Council will at all times:
Be an advocate and campaigning voice for the people
The Council’s Vision of Dunstable
"To Help make Dunstable a Better Place" Work to the highest standards of integrity and
openness and deliver services to the best of our
abilities
The Council’s Mission Statement
Work in partnership with other organisations to
"Using its statutory powers, Dunstable Town Council will do all it can to improve services and deliver value for money for the
create a lively and vibrant town, promoting civic pride and improving Dunstable council tax payer
the quality of life for all those who live, work and visit Dunstable."
DTC Corporate Plan 2020 - 2023 | 19Dunstable Town Council’s Corporate Priorities and Key Objectives
In trying to promote civic pride, make Dunstable a lively and vibrant place and improve the quality
of life for its residents, the Council currently delivers a range of different services and functions. The
Council provides such services in line with various powers that have been created by Government
legislation.
Council Members believe it is these existing services and powers that govern the Council’s priorities and
as a result the Council has adopted the following 6 Corporate Priorities and associated key objectives
that the Council will seek to achieve over the next 4 years.
1. Continuing to improve the organisational management,
efficiency and environmental sustainability of the Town Council
2. To preserve and enhance the history and identity of the town,
creating a sense of pride in Dunstable
3. To further improve and develop the provision of green and open
space in the town
4. To continue to improve services targeted to all community
sectors in the town
5. To contribute to the regeneration of the town centre and
development of neighbourhoods in the town
6. To represent residents, businesses and community groups of
Dunstable on key strategic issues facing the town
What follows over the next few pages are a range of key actions that the Town Council will pursue over
the lifespan of this document. They are indicative actions that are supplemented by the Council’s internal
service planning process that is explained later in this document.
20 | DTC Corporate Plan 2020 - 2023Key Objectives for the Council over the Next Four Years
Continuing to improve the organisational management, efficiency and environmental sustainability of the Town Council
Action Council Committee Lead Member and Officer Timescale Comments
1
Work towards making Dunstable Town Council a Finance and General Chairman of Finance and General Progress to be evidenced
carbon neutral organisation by 2030 Purposes Purposes and Town Clerk and Chief over the lifespan of this
Executive document
2 Improve recycling and separation of waste at all Finance and General All Committee Chairman and SMT Progress to be evidenced
DTC offices and mess / depot facilities. Purposes over the lifespan of this
document
3
Carry out a programme of replacing existing Grounds and Chairman of Grounds and Environmental First vehicle to be
vehicles with more fuel efficient, hybrid or electric Environmental Services and Head of Grounds and purchased during 2020
vehicles Services Environmental Services and further progress to
be evidenced over the
lifespan of this document
4
Provide new office accommodation / mess facilities Grounds and Chairman of Grounds and Environmental By end of March 2022
for grounds staff at Creasey Park Depot Environmental Services and Head of Grounds and
Services Environmental Services
5
Investigate a new financial package that will allow Finance and General Chairman of Finance and General By end of December
for better financial forecasting and reporting Purposes Purposes and Head of Finance and 2020
Support Services
6
Improve human resource (HR) processes and Finance and General Chairman of Finance and General New system to be
recording by adopting a new online HR system Purposes Purposes and Head of Finance and commissioned and fully
Support Services operational by end of
March 2021
7
General Data Protection Regulation (GDPR) – Finance and General Chairman of Finance and General New system to be
Investigate appropriate Customer Relationship Purposes Purposes and Head of Finance and commissioned and fully
Manager software (CRM) – communication package Support Services operational by end of
to assist with complying within GDPR guidelines March 2022
DTC Corporate Plan 2020 - 2023 | 21Key Objectives for the Council over the Next Four Years
To preserve and enhance the history and identity of the town, creating a sense of pride in Dunstable
Action Council Committee Lead Member and Officer Timescale Comments
8
Using the outcome of the feasibility study currently Community Services Chairman of Community Services and Restoration to be
being carried out at Priory House, plan for the and Finance and Head of Community Services complete by end of
complete restoration of Priory House utilising the High General Purposes March 2023
Street Heritage Action Zone (HSHAZ) secured grant
9
Create attractive gateway features at all entrances Community Services Chairman of Community Services and Welcome signs to be
to the town and replace 'Welcome to Dunstable' Head of Community Services installed by end of March
signs 2022
10
Promote Priory House, Church and Gardens as an Grounds and Chairman of Grounds and Environmental Progress to be evidenced This will be actioned
important heritage destination and improve access Environmental Services Committee and Head of over the lifespan of this alongside achieving a
to historical information and interpretation of the site. Services Grounds and Environmental Services document Heritage Flag for Priory
Gardens – see below
11
Secure Green Heritage status for Priory Gardens Grounds and Chairman of Grounds and Environmental Heritage Flag to be
Environmental Services Committee and Head of secured by end of March
Services Grounds and Environmental Services 2021
12
Light up more historic buildings, key heritage Community Services Chairman of Community Services and Progress to be evidenced
features and trees including Dunstable Cemetery Head of Community Services over the lifespan of this
chapels / office, Dunstable War Memorial and Grove document
House Gardens trees (LED lighting).
13
Refurbish the Grove House Gardens Performance Community Services Chairman of Community Services and To be completed by end
Area Head of Community Services of March 2022
14
Provide free electronic access to Dunstable Grounds and Chairman of Grounds and Environmental Access to be available by
Cemetery Heritage Memorial Inscriptions and Environmental Services Committee and Head of end of March 2022
database. (database already exists) Services Grounds and Environmental Services
15
Raise civic pride and represent Anglia region in Grounds and Chairman of Grounds and Environmental Representation will take
Britain in Bloom Environmental Services Committee and Head of place during 2020
Services Grounds and Environmental Services
16
Carry out complete refurbishment of the Ashton Community Services Chairman of Community Services and Refurbishment to be
Square Clock Tower and Finance and Head of Community Services complete by end of
General Purposes December 2023
22 | DTC Corporate Plan 2020 - 2023Key Objectives for the Council over the Next Four Years
To further improve and develop the provision of green and open space in the town
Action Council Committee Lead Member and Officer Timescale Comments
17
Work with partners to explore the feasibility of Grounds and Chairman of Grounds and Environmental New pitch to be installed
establishing a second artificial pitch at Creasey Park Environmental Services and Town Clerk and Chief by end of December
Community Football Centre Services Executive 2021
18
Begin to plan for future burial and/or cremation Grounds and Chairman of Grounds and Environmental Proposal to be agreed by
facilities in and around Dunstable Environmental Services and Head of Grounds and end of December 2023
Services Environmental Services
19
Develop an investment fund for the upgrade and Grounds and Chairman of Grounds and Environmental New fund to be
refurbishment of all open spaces, play areas and Environmental Services and Head of Grounds and established during
other environmental enhancements that will improve Services and Finance Environmental Services 2021/22 budget setting
Council owned public open space and General Purposes
20
Investigate the feasibility of the Council adopting Grounds and Chairman of Grounds and Environmental Feasibility of this to be
enforcement powers around dog fouling and Environmental Services and Head of Grounds and determined by end of
litter and train staff accordingly in carrying out Services Environmental Services March 2021
enforcement duties
21
Install a pedestrian gateway at the Kingsbury Finance and General Chairman of Finance and General By end of December
Avenue entrance to Luton Road Recreation Ground Purposes Purposes and Head of Finance and 2020
Support Services
22
Work with Dunstable Town Bowls Club to ensure Grounds and Chairman of Grounds and Environmental Progress to be evidenced This action will be
future provision of outdoor bowling opportunities in Environmental Services and Head of Grounds and over the lifespan of this dependent upon the
Dunstable Services Environmental Services document Bowls Club being able
to vacate their current
site
23
Examine feasibility of establishing new, additional Grounds and Chairman of Grounds and Environmental Feasibility of this to be
allotment space at Downside Recreation Ground Environmental Services and Head of Grounds and determined by end of
Services Environmental Services March 2022
24
Carry out a feasibility study to determine the best Grounds and Chairman of Grounds and Environmental Feasibility of this to be
Council owned public open space to install or Environmental Services and Head of Grounds and determined by end of
convert an existing area into a multi-use games area Services Environmental Services March 2023
DTC Corporate Plan 2020 - 2023 | 23Key Objectives for the Council over the Next Four Years
To further improve and develop the provision of green and open space in the town
Action Council Committee Lead Member and Officer Timescale Comments
25
Improve play provision at Luton Road Recreation Grounds and Chairman of Grounds and Environmental Provision to be improved This action will be
Ground Environmental Services and Head of Grounds and by end of March 2022 dependent upon
Services Environmental Services availability of S106
funding
26
Mentmore Recreation Ground - Improve pedestrian Grounds and Chairman of Grounds and Environmental Improvements to
access, provide new toddler friendly play equipment, Environmental Services and Head of Grounds and be made by end of
create wildflower landscapes and plant trees Services Environmental Services December 2023
27
Reorganise and improve the depot facility at Grounds and Chairman of Grounds and Environmental Improvements to
Dunstable Cemetery to include improved and Environmental Services and Head of Grounds and be made by end of
separated parking for Catchacre allotments. Services Environmental Services December 2023
28
Employ a Parks Development Officer Grounds and Chairman of Grounds and Environmental New Development Officer
Environmental Services and Head of Grounds and to be employed by end of
Services Environmental Services May 2020
29
Secure Green Flag for Bennett Memorial Recreation Grounds and Chairman of Grounds and Environmental Green Flag to be secured
Ground and change the name to Bennett’s Park. Environmental Services and Head of Grounds and by end of March 2022
Retain Green Flag status at existing sites Services Environmental Services
30
Install a weatherproof cover over the seating area at Community Services Chairman of Community Services and Cover to be installed by This action may be
Priory House Head of Community Services end of March 2022 subject to securing
Scheduled Monument
and LB consent
31
Install another gym trail in either Grove House Grounds and Chairman of Grounds and Environmental Trail to be installed by
Gardens, Olma Road Recreation Ground or Downs Environmental Services and Head of Grounds and end of December 2023
Road Recreation Ground Services Environmental Services
32
Implement a maximum two hour stay period at Grounds and Chairman of Grounds and Environmental To be actioned by end of This action requires the
Bennett Memorial Recreation Ground Car Park Environmental Services and Head of Grounds and May 2020 cooperation of CBC
Services Environmental Services
33
Landscape Mentmore Recreation Ground to create Grounds and Chairman of Grounds and Environmental To be actioned by end
a woodland and wildflower area with dedicated Environmental Services and Head of Grounds and December 2023
pathways Services Environmental Services
24 | DTC Corporate Plan 2020 - 2023Key Objectives for the Council over the Next Four Years
To continue to improve services targeted to all community sectors in the town
Action Council Committee Lead Member and Officer Timescale Comments
34
Install disabled / inclusive play equipment at larger Grounds and Chairman of Grounds and Environmental Progress to be evidenced
play sites Environmental Services Committee and Head of over the lifespan of this
Services Grounds and Environmental Services document
35
Carry out internal refurbishment of Luton Road Grounds and Chairman of Grounds and Environmental Refurbishment to be This will be dependent
sports pavilion, creating a more user-friendly Environmental Services Committee and Head of completed by end of on S106 funding
community space Services Grounds and Environmental Services December 2023 becoming available
36
Establish allotment associations and self- Grounds and Chairman of Grounds and Environmental Progress to be evidenced Completion of this action
governance arrangements on DTC owned allotment Environmental Services Committee and Head of over the lifespan of this will require the support
sites. Services Grounds and Environmental Services document of the current allotment
user community
37
As part of the ongoing review of the Council youth Community Services Chairman of Community Services and New equipment to be
service provision, look to improve all IT and install Head of Community Services installed and available to
competition standard, multi-use gaming provision at use by end March 2021
Grove Corner
38
Increase car parking provision at Dunstable Grounds and Chairman of Grounds and Environmental To be completed by end
Cemetery, create a two-vehicle wide entrance and Environmental Services Committee and Head of of December 2023
install railings to the frontage. Services Grounds and Environmental Services
39
Extend Grove Corner buildings, creating a proper Community Services Chairman of Community Services and To be completed by end
hub for youth services in the town Head of Community Services of December 2023
40
Purchase a large screen TV for outdoor events Community Services Chairman of Community Services and New equipment to be
Head of Community Services purchased by end of
March 2022
41
Purchase a large, portable electronic notice board Community Services Chairman of Community Services and New equipment to be
to further improve how the Council promotes and Head of Community Services purchased by end of
advertises services and initiatives March 2022
42
Install a dog agility area in one of the Council owned Grounds and Chairman of Grounds and Environmental To be completed by end
public open spaces Environmental Services Committee and Head of of December 2023
Services Committee Grounds and Environmental Services
DTC Corporate Plan 2020 - 2023 | 25Key Objectives for the Council over the Next Four Years
To contribute to the regeneration of the town centre and development of neighbourhoods in the town
Action Council Committee Lead Member and Officer Timescale Comments
43
Work with partners to resolve all ongoing Community Services Chairman of Community Services and To be completed by end This will require grant
maintenance and dilapidation issues associated with and Finance and Head of Community Services of March 2023 funding from the HSHAZ
Middle Row and the wider town centre conservation General Purposes scheme and private
area through the HSHAZ project sector investment
44
Support, encourage and create wildflower planting Grounds and Chairman of Grounds and Environmental Progress to be evidenced
on roadside verges and public spaces to benefit Environmental Services Committee and Head of over the lifespan of this
pollinating insects Services Committee Grounds and Environmental Services document
45
Create and deliver a winter light festival in Grove Community Services Chairman of Community Services and Festival to be delivered
House Gardens over the Christmas period Head of Community Services by end of December
2023
46
Support Central Bedfordshire Council (CBC) in Finance and General Chairman of Finance and General Progress to be evidenced
future town centre public realm improvements Purposes Committee Purposes Committee and all of SMT over the lifespan of this
document
47
Invest more in town centre events on Ashton Square Community Services Chairman of Community Services and Progress to be evidenced
Head of Community Services over the lifespan of this
document
48
Invest in public art projects to enhance the visual Community Services Chairman of Community Services and Progress to be evidenced
aesthetics of the town. Head of Community Services over the lifespan of this
document
49
Support the creation of a network of community Community Services Chairman of Community Services and Progress to be evidenced
growing areas in all neighbourhoods Head of Community Services over the lifespan of this
document
To represent residents, businesses and community groups of Dunstable on key strategic issues facing the town
Action Council Committee Lead Member and Officer Timescale Comments
50
Work with lead authorities and organisations on Finance General Chairman of Finance and General Flood alleviation Flood alleviation
flood alleviation schemes for Dunstable. Purposes Purposes and Town Clerk and Chief schemes to be completed projects will be led by
Executive by December 2021 CBC
26 | DTC Corporate Plan 2020 - 2023Performance Measures, Service Planning and Monitoring Arrangements
In order to effectively monitor how the Council is performing in relation to its priority objectives, a series of performance indicators (PIs) have been developed. PI’s have been
created for all Corporate Priorities. Some are user opinion based whereas others are more performance based. All PIs will be monitored and revised if necessary, throughout
the lifespan of this document. Each PI has a specific documented audit trail and all PIs are set out under the appropriate Corporate Priority. Performance against each PI will
be reported on through the Council’s Annual Report. Members of the Council can then track performance and make recommendations for service improvements accordingly.
Targets for all PIs will be adjusted and reported on through the Council’s Annual Report. The Council has also adopted a service planning process that goes into greater detail as
to how the corporate objectives will be delivered. All service plans are set out under each department area.
Continuing to improve the organisational management, efficiency and environmental sustainability of the Town Council
Responsible Committee Performance Indicator Actual/Baseline 4-Year Target
Figure 2018/19
Finance and General Purposes PI1 - Income secured as a percentage of gross expenditure outside of the council tax 31.63% 33%
collection
Council PI2 - By annual survey, percentage of residents satisfied overall with Council services 79% 85%
Finance and General Purposes PI3 - IIP registration maintained at minimum of ‘developed’ standard Yes Yes
Finance and General Purposes PI4 - Council General Reserve level maintained at 25% of salary bill Yes Yes
Finance and General Purposes PI5 - Average number of sick days per employee 6.17 4
To preserve and enhance the history and identity of the town, creating a sense of pride in Dunstable
Responsible Committee Performance Indicator Actual/Baseline 4-Year Target
Figure 2018/19
Community Services PI11 - Total number of Priory House visits (est.) 53,996 55,000
Grounds and Environmental PI12 - Total number of partners involved in the town’s Anglia in Bloom entry 41 45
Services
Community Services PI13 - Estimated total number of events programme visits 33,630 35,000
Community Services PI14 – By annual survey, percentage of residents satisfied with the Town Council’s 98% 99%
events programme
Council PI15 – Percentage of Dunstable based Mayoral engagements per annum 65% 75%
DTC Corporate Plan 2020 - 2023 | 27Performance Measures, Service Planning and Monitoring Arrangements
To further improve and develop the provision of green and open space in the town
Responsible Committee Performance Indicator Actual/Baseline 4-Year Target
Figure 2018/19
Grounds and Environmental PI16 - By annual survey, percentage of residents satisfied overall with green and open 92% 95%
Services spaces in Dunstable
Grounds and Environmental PI17 - To maintain at least 3 ‘Green Flag’ recognised green and open spaces 3 3
Services
Grounds and Environmental PI18 - Average time taken to repair faulty play equipment (in days) 16.29 days 10 days
Services
Grounds and Environmental PI19 - To maintain, as a minimum, ICCM Charter for the bereaved silver standard at Yes Yes
Services Dunstable Cemetery
Grounds and Environmental PI20 - By annual survey, percentage of users satisfied with the provision of services at 92% 95%
Services Creasey Park Community Football Centre
To continue to improve services targeted to all community sectors in the town
Responsible Committee Performance Indicator Actual/Baseline 4-Year Target
Figure 2018/19
Community Services PI21 - To carry out or facilitate a minimum of 9 community-based projects per annum 9 9
Finance and General Purposes PI22 - To grant aid, as a minimum, 6 (voluntary) community groups per annum 6 6
Council PI23 - To provide/facilitate a minimum of 7 publicly accessible community facilities 7 7
across the town per annum
Community Services PI24 - Total number of visits to Council provided older people’s services (Beecroft and 2,073 2,150
CPCFC lunch clubs)
Community Services PI25 - Total number of visits to Council provided younger people’s services (Grove 2,972 3,000
Corner and Summer Activity Programme)
28 | DTC Corporate Plan 2020 - 2023Performance Measures, Service Planning and Monitoring Arrangements
To contribute to the regeneration of the town centre and development of neighbourhoods in the town
Responsible Committee Performance Indicator Actual/Baseline 4-Year Target
Figure 2018/19
Community Services PI26 - By annual survey, percentage of vacant units in the town centre 12.86% 10%
Community Services PI27 - Percentage of town centre users that would recommend a visit to Dunstable to 27% 35%
others (to be measured every 2 years)
Community Services PI28 - By annual survey, town centre footfall 9,000 10,000
Community Services PI29 - Percentage of users stating town centre appearance as a negative (to be 62% 50%
measured every 2 years)
Community Services PI30 - Average number of market traders on Middle Row markets per session 13 17
To represent residents, businesses and community groups of Dunstable on key strategic issues facing the town
Responsible Committee Performance Indicator Actual/Baseline 4-Year Target
Figure 2018/19
Council PI6 - Percentage councillor attendances at all main committees 72% 80%
CouncilServices PI7 - To maintain 100% elected representation on the Council Yes Yes
Community Services PI8 - Total number of website hits 133,998 140,000
Community Services PI9 - Total number of Facebook ‘likes’ 5,896 7,500
Community Services PI10 - Total number of Twitter followers 7,258 8,000
DTC Corporate Plan 2020 - 2023 | 29How to Comment on this Document and Contact the Council
Dunstable Town Council welcomes feedback on its Corporate Plan from all
sections of the community.
Views about the work of the Council are welcomed as are suggestions for further service
developments and other issues that are important for the town that the Council can have an
impact on.
Comment forms for the Town Council can be obtained from visiting Grove House, Priory House,
Grove Corner or Creasey Park Community Football Centre.
In addition, comments can be made by writing to:
Dunstable Town Council
c/o Town Clerk and Chief Executive
Grove House, 76 High Street North,
Dunstable, Bedfordshire LU6 1NF
Or by emailing
info@dunstable.gov.uk
or by telephoning
01582 513000
Or by visiting the Council’s Facebook page and Twitter accounts
A full copy of this document can be downloaded from the Council’s website:
www.dunstable.gov.uk
30 | DTC Corporate Plan 2020 - 2023
DUNSTABLE
TOW N C OUNC I LDTC Corporate Plan 2020 - 2023 | 31
DUNSTABLE TOWN COUN CI L
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