COVID SAFE GUIDE FOR GUESTS - CYC CAMPS
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COVID SAFE
GUIDE
FOR Guests
VERSION 1.3 – JANUARY 2021
‘PROVIDING PEOPLE WITH A GLIMPSE OF GOOD LIVING & THE LIVING GOD’ PHILIPPIANS 2.16
CYC • COVIDSAFE GUIDE 002
WELCOME
First things first, overview
CYC’s highest priority is to safeguard the health and well-being of our
here at CYC we are thrilled workers and guests (our community) during the COVID-19 pandemic.
to give you a warm welcome. This document outlines our COVID Safe guidelines to help limit
the spread of COVID-19. They are written in line with Federal and
Victorian State Government guidance and will ensure that camps
are a safe experience for everyone.
CYC • COVIDSAFE GUIDE 003
Principles
CYC is following Industry Governance
As well as being guided by industry leaders such as:
the advice provided by • VTIC (Vic Tourism Industry Council)
the Victorian State Government • ACA (Australian Camps Association)
who are administering their • CVA (Christian Venues Association)
CYC also fits under a number of different specific industry guidelines.
guidelines through the Department We have taken all of the relevant guidelines into account and applied
those rules to each area of the camping experience to ensure that
of Health & Human Services and we are operating accordingly.
Safework Australia.
CYC • COVIDSAFE GUIDE 004 COVIDSafe App The COVIDSafe app speeds up contacting people exposed to coronavirus [COVID-19]. This helps us support and protect each other, our friends and our family. CYC encourages all staff and guests to download the app.
CYC • COVIDSAFE GUIDE 005
in the
background
We have completed a thorough OHS Risk Assessment on all of the tasks
CYC has been busier than ever that we do in order to host our guests. The results have been analysed,
working to ensure that we discussed, appropriate measures have been implemented and resources
have been purchased to accommodate these changes as outlined in
are compliant with relevant the following pages.
guidelines and running our sites Staff training
to the highest safety standard. Our staff have undertaken specific COVID-19 training and are competent
We are using a variety of CovidSafe practises. The training covers all aspects of COVID-19 and our
staff have also participated in department specific training unique to their
recommended strategies to area of expertise.
reduce the risk of transmission
as outlined in the guide.
CYC • COVIDSAFE GUIDE 006
BEFORE YOU ARRIVE,
HERE'S WHAT
WE'LL DO...
CLEANING High touch points
At CYC, we have increased our cleaning regime Our high touch points are now being cleaned multiple times
to now include the following: a day. These include:
• Additional routine cleaning of all areas • Light switches in all common areas
•
Additional disinfecting of ‘high touch points’ • Door handles in all common areas
(door handles, light switches, buttons and more outlined below) • Toilet facilities in all common areas
•
Assurance from our suppliers that our cleaning products • Elevator buttons
are suitable for COVID-19
• Stair rails and handles
HAND hygiene provisions
Where soap and water are not available, we have provided hand sanitiser.
We have also set up hand sanitising stations at all entry points to common
areas throughout our sites.
CYC • COVIDSAFE GUIDE 007
upon your
arrival...
We'll require you to:
Complete a COVID-19 Guest Declaration Form requesting: 4 Has visited any of the exposure sites listed on DHHS website during
A
• full list (first name and surname) and contact numbers the date and time indicated and is required to be in isolation?
of all guests attending https://www.dhhs.vic.gov.au/case-locations-and-outbreaks
• A declaration ensuring that no guest attending with your booking: 5 Has returned from overseas in the past 14 days
1 Is unwell or displaying symptoms of COVID-19 now or in the Guests must not attend any CYC site if the above conditions can't be met.
past 14 days
et.
2 Is currently required to be in isolation due to being diagnosed
with COVID-19
3 Has been directed to a 14 day quarantine by DHHS as a result
of being a close contact of someone with COVID-19
CYC • COVIDSAFE GUIDE 008
DURING,
your stay
General COVID-19 Practises outdoor activities
During your stay, please remember to maintain CovidSafe If there’s one thing we know you love about holidays, it’s getting
practises by: out in the fresh air and enjoying outdoor activities. At CYC we have
• Regularly washing and/or sanitising your hands implemented changes to how we look after our guests using our
outdoor activities by:
•
Following government regulations in relation to masks
•
Sanitising
and cleaning all helmets, harnesses, carts, ropes, grip
• Practising physical distancing with other guests and staff
handholds, and all of our other awesome activity gear more regularly
• etting tested immediately and isolating whilst you arrange
G
•
Routinely cleaning and sanitising all equipment around our sites
your immediate departure if you develop covid-19 symptoms
during your stay •
Washing hands before and after equipment use
At each site, we will promote fresh air flow indoors and maximise use
Hand Sanitiser of outdoor activities and environments with enhanced ventilation where
We do have plenty of hand sanitising stations located around our sites practical (depending on weather conditions).
but please ensure that you bring your own supply of hand sanitiser as Our programs and activities across all five sites have been carefully reworked,
well to use in your accommodation. risk assessed, and have COVID-safe protocols in place to protect everyone.
For further information on specific activities, protocols, risk assessments, policies,
or a particular site, please get in touch with us and we will gladly help you.
CYC • COVIDSAFE GUIDE 009
DURING,
your stay
Your dining experience Inviting Visitors Onsite
•
We will serve up sensational dishes and ensure that we are following This summer, we ask that you do not invite any visitors to come and
the hospitality guidelines. visit you at your accommodation or to any area of our site unless
•
We will regulate dining and shared areas to ensure COVID safe absolutely necessary.
practices can be achieved. Please take these opportunities to catch up with your visitors out and
about on beautiful Phillip Island this year!
If it is absolutely necessary to have a visitor attend our site, they will need
to register their attendance at reception and complete a Covid-19 Health
Questionnaire.
Thanks for your understanding on this one!CYC • COVIDSAFE GUIDE 010 But most importantly... From all of us at CYC We can’t wait to welcome you! We're here to serve you during your stay. Please feel free to approach any of our staff if you have any questions or concerns.
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