Culture Welsh Language & Communications Committee - News media outlook - ENDERSIANALYSIS - National Assembly for Wales

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Culture Welsh Language & Communications Committee - News media outlook - ENDERSIANALYSIS - National Assembly for Wales
News media outlook
        Culture Welsh Language & Communications Committee

        Douglas McCabe I douglas.mccabe@endersanalysis.com I +44 20 7851 0910
        Alice Pickthall I alice.pickthall@endersanalysis.com I +44 20 7851 0900

ENDERSIANALYSIS        september2017
Culture Welsh Language & Communications Committee - News media outlook - ENDERSIANALYSIS - National Assembly for Wales
Daily print news: relentless 8% decline

 Total circulation per week (m)
  80                                                                                                                                         0%
                       75
                                   72

  70                                         68                                                                                              -1%

                                                                   59                                                                        -2%
  60
                                                                                    55
                                                                                                      51                                     -3%
  50                                                                                                                        47
           60
                                                                                                                                             -4%
  40                                               50
                                                                   47                                                                        -5%
                                                                                    42
  30
                                                                                                                                             -6%

  20
                                                                                                                                             -7%

  10
                                                                                                                                             -8%

   0                                                                                                                                         -9%
          2007        2008        2009      2010   2011          2012              2013             2014                   2015

           -ouality               Popular                   -Y-o-Y % change (RH axis)                                                      [Source: ABC]

ENDERSIANALYSIS                                           Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017           2
Culture Welsh Language & Communications Committee - News media outlook - ENDERSIANALYSIS - National Assembly for Wales
Shift from "quality" to "tabloid"

Circulation growth (Y-o-Y % change)

     0% -.-----

    -2%

    -4%

    -6%

    -8%

   -10%

   -12%
              2007        2008        2009   2010      2011            2012              2013                   2014                  2015

                                             Popular      •Quality                                                                        [Source: ABC]

ENDERSIANALYSIS                                          Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017           3
Culture Welsh Language & Communications Committee - News media outlook - ENDERSIANALYSIS - National Assembly for Wales
Local press volumes - falling even more quickly
Regional newspapers circulation per week

   60.0   l
                 50.5
   50.0

                                              43.4
                                                                 41.2

   40.0                                                                             37.4

                                                                                                       32-9
                                                                                                                          30.1
   30.0
                                                                                                                                                                       26.6

   20.0

   10.0          21.0      20.5
                                              16.2               17.3
                                                                                    15-4
                                                                                                       13.2               12.5                 12.8                    12.7

    0.0                           -----.---          -----.---          -----.---          -----,---          -----.---          -----.---              -----,----             ---,
                 2007      2008               2009               2010               2011               2012               2013                 2014                    2015

                                                                                                                                                        [Source: Enders Analysis]

              Paid daily     • Paid weekly                   •Free

ENDERSIANALYSIS                                                                      Culture Welsh Language & Communisitons Committee    I   Enders Analysis   I   Sept 2017          4
Culture Welsh Language & Communications Committee - News media outlook - ENDERSIANALYSIS - National Assembly for Wales
Local press - circulation more resilient in smaller towns
UK regional newspapers circulation by geography size y-o-y % change

             2010               2011               2012                   2013                        2014                                   2015
-1%

-3%

-5%

-7%

-9%

-11%

-13%

-15%
                                        City   -Region     -Small town           -Town

                                                                                                                   [Source: Enders Analysis based on ABC]

ENDERSIANALYSIS                                                 Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017      5
Culture Welsh Language & Communications Committee - News media outlook - ENDERSIANALYSIS - National Assembly for Wales
Welsh press volumes follow UK trend
Welsh newspapers circulation per week (ooos)

1,800   l   1,757

                           1,5 87
1,600       336
                                            1,409
                           294
1,400
                                                    1,293

1,200                                                            1,159

1,000

                                                                                       804
 800                                                                                                        717
                                                                                                                                          627
 600

 400

 200

   0
            2009           2010              2011   2012          2013                 2014                2015                           2016

            • Paid daily            • Paid weekly     Free
                                                                                                                [Source: Enders Analysis based on ABC]

ENDERSIANALYSIS                                              Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017      6
Culture Welsh Language & Communications Committee - News media outlook - ENDERSIANALYSIS - National Assembly for Wales
Smartphones are a critical driver; and have shifted to older demographics
Smartphone adoption% by age group

 100%
                           94%                             93%
          90%                          89%
 90%
                                                                                                 82%

 80%                                                                 76%

 70%

 60%

  50%

  40%

  30%

  20%

  10%

   0%                                                                                                                             55+
                 15-24                             25-34                           35-54
                                                                                                                              Personally use smartphone
                 •Jun-15     •Sep-15         • Dec-15      Mar-16                                                  [Source: lpsos MORI, Enders Analysis]
        Mar-15

                                                                    Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017   7
ENDERSIANALYSIS
Culture Welsh Language & Communications Committee - News media outlook - ENDERSIANALYSIS - National Assembly for Wales
The clear weekly trend: Saturday wins
• Erosion in daily newspaper
                                          Sales volume growth, UK national quality press, 2012-2016
  purchasing is well understood, but
  the weekend market is changing
  more dramatically. Quality Saturday      5%
  titles are very steady, while Sunday
  titles have fallen substantially.                                                           1%
  Sundays are turning into "just                                 1 __�---------�
                                           O%+----------�--_r ____
  another day", and the weekly digest
  - a very successful format in print­
  sits more comfortably at the start of
  the weekend than the end                -5%
• Greatest resilience in print news
  media- such as The Economist, the
                                          -10%
  Weekend edition of the FT, The
  Week- provide weekly                                   -11%
  digest/commentary in a trusted
  brand package, which is a highly        -15%
  relevant print product in a 24/7 news
  environment
                                          -20%
• Content that is not replicated
  anywhere online- Private Eye, for
  example- is relatively rare and also                                                                                                -23%
                                          -25%
  outperforms print media trends                        Mon-Fri                           Saturday                                   Sunday

                                                                                                                                    [Source: Enders Analysis]

ENDERSIANALYSIS                                                   Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017        8
Culture Welsh Language & Communications Committee - News media outlook - ENDERSIANALYSIS - National Assembly for Wales
Newspaper print advertising collapsed during an advertising boom

UK display advertising, national newspaper print display advertising and GDP (Y-o-Y % change)

15%
       l
10%

 5%                                                                                                                            ''
                                                                                                                                - '- - ...
                                                                                                                                    �
 0%                                                                                                                                      -"1�            ----,
                                                                                                                                    2016           2017

 -5%

-10%

                                                                                                                               ''
-15%

-20%                                                                                                                                 , __ _
-25%   j
           -GDP growth          -Total UK advertising growth        -Total UK national newspaper print advertising growth

                                                                                                         [Source: AA/WARC, ONS, BoE, Enders Analysis]

ENDERSIANALYSIS                                                 Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017           9
Culture Welsh Language & Communications Committee - News media outlook - ENDERSIANALYSIS - National Assembly for Wales
£30   in print lost for every £1 gained in digital
 Digital gain versus print loss in national newspapers (£m)

      40                    34
                                                    30                       30

      20

                                                                                                                                                         3
       0

   -20

   -40

   -60

   -80

  -100                                                                                                                                 (95)
                                                              (97)

  -120

             (130)                  (128)
  -140

  -160
                 2012                    2013                        2014                                                             2016 01-03

               Print loss          • Digital gain                                                                        [Source: Enders Analysis, AA/WAR(]

ENDERSIANALYSIS                                                             Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017   10
Digital advertising has reached a tipping point - 50% digital
UK advertising spend (£bn)

                                                   Online                       • Offline

 20

 15

 10

  5

  2000   2001   2002   2003   2004   2005   2006   2007     2008   2009      2010     2011     2012      2013     2014           2015    2016e         2017f       2018f

                                                                                                                             [Source: Enders Analysis based on AA/Ware]

ENDERSIANALYSIS                                                           Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017          11
Press to on line advertising substitution is very clear and accelerating
 Share of advertising by medium(%)

100%

 90%

 80%

 70%

 60%.+-+--.....-+--+-�.......--+-+----1-+-+-+--+--+--+-+----+--+--+---1�-+--+-�1-+--+-+---+-+-+-+--+--+--+-+---+--+-t

 50%

 40%

 30%

 20%

 10%

       • National newspapers    • Other press      Online                     • Other media                          [Source: Enders Analysis, AA/WAR(]

ENDERSIANALYSIS                                               Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017   12
Newspapers are minnows in digital advertising and market share is falling
National news digital advertising vs total UK digital* (£m)                                 Internet display sales by publisher type (%)

4500
       l                                                                        4167
                                                                                            100%   l
4000                                                                                        90%
                                                            3522
                                                                                            80%
3500

                                       2906                                                 70%
3000

                              2491                                                          60%
2500             2275
                                                                                            50%
2000
                                                                                            40%

                                                                                            30%
1000
                                                                                            20%

 500
                        154                          214                  220               10%
           120

                                                                                             0%
            2011         2012        2013               2014                 2015                      2009    2010      2011

  National newspaper digital advertising revenue •Total internet revenue
                                                                      [Source: AA/WARCJ
                                                                                                     National newspapers
                                            *Total UK digital advertising excludes search          • Content publishers                  [Source: Enders Analysis estimates based on IAB and
                                                                                                   • Social media                                                                AA/WARC J

ENDERSIANALYSIS                                                                                Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017      13
Digital adspend growth is Google and Facebook growth
2016   YoY growth, select display categories(%)                             Google & Facebook shares of 2016 YoY growth, UK digital(%)

100%                                                                        100%

              80%
80%                                                                         80%

 60%
                                 50%                                         60%

40%
                                                                            40%
                                                      -14%
 20%                                                                                                                    54%                                 53%
                                                                             20%
 0% -+-------�------�---�---
                                                                                             20%
           Mobile video      Mobile native &   Desktop display total
                                content                                      0%+-------�------�-------
                                                                                           Display                     Mobile                               Total
-20%

                                                                                                    Google          • Facebook                •Others

                                                [Source: Enders Analysis]                                                                       [Source: Enders Analysis]

                                                                                                                                 I                     I
ENDERSIANALYSIS
                                                                              Culture Welsh Language & Communisitons Committee       Enders Analysis       Sept 2017    14
Quality news brands chasing advertising is a fantasy

Newspaper on line usage pattern

   60%

                                                                                                                                            53%
                                  Share of users(%)            • Share of page views(%)
   50%

   40%                                                                                    39%
                37%
                                        34%

   30%
                                                                            24%

   20%

   10%                                             7%
                                                                                                                           5%
                          2%
    o%L_L___J•••L-�_L___
                      1                       2-9                                 10 - 99                                        100+
                                     Page views per user per month
                                                                                                        Based on an anonymised newspaper, September 2014
                                                                                                         [Source: Enders Analysis from AGOF/Zeitung 2014/15
                                                                                                      Bonn: Bundesverband Deutscher Zeitungsverlger (p.170)]

ENDERSIANALYSIS                                                Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017      15
New York Times moves from split revenue to membership model
New York Times revenue mix 2000-16 (%)

  80%   l                        -Advertising                       -circulation                         -other

  70%

  60%
                                                                                                                                                            57%

  50%

  40%
                                                                                                                                                            37%

  30%

  20%

  10%
                                                                                                                                                            6%

   0%
            2000   2001   2002   2003   2004   2005   2006   2007     2008    2009     2010     2011     2012      2013     2014         2015         2016

                                                                                                               [Source: New York Times Company and Enders Analysis]

ENDERSIANALYSIS                                                              Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017
Propensity to pay for news - signs of change?

Survey query: have you paid for online news in the last year?                                                1.     Shift in attitude for a variety of reasons -
25                                                                                                                  "fake news", extraordinary political
                                                                                                                    change
                                                   •2016                 •2017
                                                                                                             2.     Also a shift in attitudes to content media,
                                                                                                                    with the need to pay for it replacing the
20                                                                                                                  expectation for free
                                                                                                             3.     Also, build the right service, and
                                                                                                                    consumers subscribe - Spotify, Netflix
                                                                                                             4.     Contrary to assumptions - older
15                                                                                                                  demographics are stubbornly reluctant
                                                                                                                    to pay

10

 5

 0
           I 18-24                  25-34                   35-44                45-54     55+

[Source: Reuters Institute Digital News Report 2017, US audience data]

ENDERSIANALYSIS                                                                          Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017   17
Mediapart case study
• Profitable, membership, native news service                   Mediapart: subscribers (ooo), revenue (€m) and operational result (€m)
• Subscription only, hard paywall
                                                                14                                                                        131,000
• Investigation and opinionated journalism                                                                                              circulatio
                                                                                   -Revenue (€m)
                                                                                                                                                     11.6
• Scoops and starjournalists on TV generate brand recognition   12                                                                                               120

                                                                                   -Operating income (€m)
  and sampling
                                                                10                                                                                               100
• 74 staff o/w 55journalists, transparent P&L
• Founders and employee-owned                                    8                                                                                               80

• Brand-support biogs, events, forums, publications:
  membership                                                    6                                                                                                60

• No advertising -therefore, an option to scale up?
                                                                4                                                                                                40

                                                                                                                                                                 20
                                                                      o.6
                                                                 0                                                                                               0

                                                                -2
                                                                                 -2 4
                                                                        -2.8       .
                                                                -4
                                                                      2008 2009 2010 2011 2012 2013 2014 2015 2016

                                                                                                                              [Source: Enders Analysis from Mediapart]

ENDERSIANALYSIS                                                      Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017
La Presse case study
•     La Presse in Canada abandoned its print edition and centred on a tablet                      Revamped model, rising editorial resources
      service (which is HTML in a native wrapper)
• In so doing, it increased its editorial commitment, but dramatically
                                                                                                               Revenues (c$m)                                Costs (c$m)
  reduced all other costs                                                                             120

• It transitioned relatively small advertising revenues over
                                                                                                              105
•     Broadly speaking La Presse went from breakeven to breakeven, though                                                                        100

      the business is little more than half the scale it was                                          100

•     But the two revenue streams should be in growth, completely                                                   85
      repositioning the spirit and opportunity of the organisation
                                                                                                       80
• Users spend 44 mins per day- 20% greater than the UK reader's                                                                   70
  engagement with print editions
                                                                                                       Go
    La Presse's M-F circulation per issue (ooos)                                                                                                                                         50

300                                                                                                                                                                                            45

                                                                                             248       40

                                                                                                                                                                         30
         187
200                                                                                                                                                                25
                                                                                                                                                       20
                                                                                                       20

100

    50

                                                                                                             Advertising        Circulation        Print           Editorial              Others

                                                                                                                                          2012         •2016

                 Note: Print figure is average for the year   [Source: La Presse, AAM certified]                                                             [Source: Enders Analysis estimates]

ENDERSIANALYSIS                                                                                      Culture Welsh Language   & Communisitons Committee I   Enders Analysis    I   Sept 2017        19
Local news media audience scale has grown substantially
Digital traffic (monthly servers, m) H1 2009-H2 2016

                                                                                                           58.8
 60

                                                       Trinity Mirror acquired Local World in 2016
 50

 40

 30
                               23-5
                                                                                                                                                                 22.4

 20

 10

  0                                                                 T

              Newsquest                     Local World                           *Trinity Mirror                               Johnston Press

                                                                                                                                                           [Source: ABC]

ENDERSIANALYSIS                                                         Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017       20
Young and old are looking for local info online
UK% share of age groups accessing local information online

 100                              L00 kfor news a b out or eventsin your oca area
                                 • Look for information on public services providedby your local council
 90
                                                             82
                                             78                   79
 80                                                                           77
            73              74                                                      74
                                                  71
  70             66
                                                                                                   60    60
 60                                                                                                                     57
                                                                                                                                                       54
                                                                                                                                  52
                                  49
  50
                                                                                                                                                             45

  30

  20

  10

  0
       All internet users   16-24             25-34          35-44            45-54                55-64                 65-74                          75+
                                                                                                                   [Source: Ofcom Media Usage Survey, April 2016]

ENDERSIANALYSIS                                                           Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017    21
Local example of local news media scale -Yorkshire
Yorkshire audience (ooo)

  BBC News North ..      1-

  BBC News South...•
      Yahoo Local...
                                         Search engine                                 • National news broadcaster
     Yorkshire Post -                  • Local news title                              • Local news publisher
                     1                 • Online classified portal                      • Social media
           Monster
        York Press
        CV Library I
                     I
                Yell
       Yellowbook..
                     I
                     1
       Auto Trader I
             Reddit
        Newsquest
            Indeed
            Twitter
         Rightmove
                         I
      Trinity Mirror..
                        1
    Johnston Press
                         I
  T'.
   nnity M'1rror B'19 ..
                         1
          Facebook
     Google Search
                         0    500   1000         1500           2000              2500               3000                    3500                     4000

                                                                                                                    [Source: Enders based on comScore]

ENDERSIANALYSIS                                              Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017      22
Use-case gap: who is looking for "an on line newspaper"?
                  • Most local media publishers have helpful audience segments - by demographics and lifestyle
                  • However, it is critical for publishers to develop detailed use-cases, to

                        Optimise journeys;
                        Encourage consumer engagement;
                        Create compelling marketing opportunities for local and national businesses
                  • Too many publishers are publishing their local newspaper online, optimised for search and social
                     - This model assumes the answer to any consumer query should be "a 900-word article"
                  • Meanwhile, publishers undervalue the power of the printed product in the multimedia strategy - perhaps this
                    should be the only way of consuming some long-form journalism, for example?
                  • Most consumers are not looking for a local online newspaper. So what are they looking for?

                        Most consumers are looking for information: local news brand digital content should be selected,
                        structured, curated as inventory in a local information database first- and, where appropriate, also
                        presented as news
                        Many consumers will be inspired by an intelligent local discovery service. Discovery takes many forms - one
                        of them is information; one of them is the opinion and authority of the local media brand; one of them is
                        news
                        Many consumers are looking to be engaged, inspired, or to help develop some element of control within
                        their local community: campaigns and engagement tools on key issues for a wide variety of age groups and
                        parts of the community are a critical development
                  • In summary, if marketing and display marketing (and also employers) are the key commercial opportunities for
                    local publishers, content models need to be reengineered to deliver on them - advertisers and recruiters are not
                    looking for "local newspapers online", any more than consumers are

ENDERSIANALYSIS                                                Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017   23
Trivial but revealing example - the gap between supply and demand

 Scottish National Portrait Gallery- top 30 google search results

1. National Galleries (introduction)                                          16. Pagepark projects
                                                                                                               Go gle   scottish natlof\al portrait gallery

                                                                                                                        All      Maps.       New&       Image.       Shopping        Mont�        s..,,,cMools
                                                                                                                                                                                                                                                                                                ··- Q

                                                                                                                                                                                                                      II
                                                                                                                        About1,970,000,,,_,,(071,,••,..,,.1s)

2. National Galleries (highlights)                                            17. BBC News                                e           A   privacy reminder from Google
                                                                                                                                      REMINDMELATER -
                                                                                                                                                                                                                                                    "'"                           ::a --;
3. Wikipedia                                                                  18. Saatchi Gallery                       nationalgalleries.org - Scottish Natiooal Gallery
                                                                                                                                                                                                                                         --=:;;;;-
                                                                                                                                                                                                                                               �-=..;:                            Seeouts1de

                                                                                                                        BI wwwnatlonalgallerla11.orgl �
                                                                                                                        Aworld-e!as.scClllec:tionof arllnEalncurgt'I.Allmlulonlree
                                                                                                                                                                                                                      Scottish National Portrait
                                                                                                                                                                                                                      Gallery
4. Tripadvisor                                                                19. Lonely Planet
                                                                                                                              Whatson
                                                                                                                              Cum,n! and comong soon eWtnts
                                                                                                                              V'9w the --.rs calendar on line
                                                                                                                                                                             Shop
                                                                                                                                                                             looking b lhA! parl'Adgift? View
                                                                                                                                                                             our gift 11,cp online today
                                                                                                                                                                                                                      48   ••**'      ��1e,8Yie'w1
                                                                                                                                                                                                                      MuseummEdinbu,gti,Soclland

                                                                                                                              National Portrait Gallery                      National Galleries
                                                                                                                              v..itlh.. NationalPrlr.irou-otheernmonal collections cfpatra1ts. allolwtuch amof. but ..
                                                                                                                                                                                                                       �'freaentrytolhisiitereslinggiallerylnaba•utlfulbuildln9.·

8. Artfund                                                                    23. Royal Collection                      Scottish National Portrait Gallery (Edinburgh, Scotland): Hour...
                                                                                                                        www.tripadvisor.co.uk, .•. ,Eclinburgh,Things!odoinEdlnburgh •
                                                                                                                        *"***1 R81Jng45· 1 . 618rev!aWI
                                                                                                                                                                                                                       e "Good Wbsiloo will p,vid. all waitor information of changing
                                                                                                                                                                                                                       • .,,hibitin•"

                                                                                                                                  ·- ··· · ·· . ·- . ·- - ··                   . .. . . -
                                                                                                                        Scottish National PrtrattGallery, Edinbur,;,: S- 1616review,i,
But frequency and overall engagement is far greater
Yorkshire (minutes per user)

  BBC News North.�3
 BBC News South.�3                                 Search engine                                     • National news broadcaster
      Yahoo Local..                               • Local news title                                 • Local news publisher
   Press & Journal I                              • Online classified portal                         • Social media
      Yellowbook.. \
                  Yell
   Johnst   n
            :

                             r
                0::::
                        :
                             �
       CV Library
        Newsquest •
                     1
 Trinity Mirror Big.. •
                     1
     Trinity Mirror.. •
                     1

            I;::::�
       Rightmove
                             l
      Auto Trader
            Twitter
   Google Search
        Facebook
                             L                                                                                                                                     ---,
                            0.0   100.0   200.0        300.0       400.0        500.0          600.0          700.0         800.0               900.0              1,000.0

                                                                                                                                      [Source: Enders based on comScore]

ENDERSIANALYSIS                                                                Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017        25
Facebook now bigger than the whole of local press in SME display

UK SME advertising spend Google, Facebook & local newspaper brands

3,000
                                                                                                              :2 ,797

2,500

                                                            Google                                                          JOHNSTON PRESS PLC
2,000

                                                                                                1,560
                                                                                                                                                                         r
1,500                                                                            1,400
                                                                  1,250

                                                                                                                                             992
1,000

                                          580
                                                                                                                                              502
 500                      385
                   255
                                                    100
         0
   0           T                                            T

        2006       2014   2015       2016(f)        2006          2014           2015          2016(f)        2006         2014              2015               2016

                                                                                                                           [Source: Enders Analysis estimates, AA/WARC]

                           •All digital         • Print display           • Print classified             Digital display           Digital classified

ENDERSIANALYSIS                                                                 Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017       26
Local advertiser spend in UK as a whole
UK local advertising spend 2016 (£m)

                                       2016 UK total local advertising spend £3.5bn

                                                   Other online , 80

                                                                                       Local publishers online, 158

                                                                                                                                  Facebook, 580

              Radio, 166

       Outdoor,   100--------­

         Directories, 80     /2                                                                         Google,        1,560

                  TV,   20

                                                                                                    [Source: Enders Analysis, AA/WARC and MTM surveys]

ENDERSIANALYSIS                                                 Culture Welsh Language & Communisitons Committee   I    Enders Analysis   I   Sept 2017   27
Self-service and new marketing expectations
                                                                  New marketing route
    Traditional adverting route                                          What would you
                                                                        like to advertise?
                                                                                                            "... I want to fill my hairdresser at
                                                                                                            10am on Tuesday..."
    What type of advert would you
                like?                                                  What would you like
                                                                             to do?

    Choose your design and package              Get more     Promote        Get new            Increase          Advanced
                                                page likes     page          users           attendance           Options
                                                              posts

       Enter your advert details                                          Create your
                                                                           audience

                Dates                                                        Precise         Relationship
                                     Location      Age        Gender                                         Languages            Education
                                                                            interests           status

          Review your advert                                           Campaign, pricing,
                                                                        and scheduling

                                                                          Test multiple
                                                                             adverts
                                                                                                                                [Source: Enders Analysis]

ENDERSIANALYSIS                                               Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017        28
Self-service is critical: but with Facebook as a competitor, the solution
has to be outstanding

 Illustrative SME marketing administration self-service on a
                                                                                                      • Local newspapers sell to circa 15% of all SM Es in
 newsbrand local platform hub
                                                                                                        their coverage area (Enders Analysis estimates,

                  -
 How many people do     How many responses       Who do you want         What is your budget?           based on a range of conversations)

                                                                                           ..
  you want to reach?   do you want to receive?      to reach?
        1,000                    50                i
                                                     to reach?                  £100                  • This is not to say that local newspapers are on
                                                       0 �@
                                                                                £200
                                                                                                        average missing out on 85% of expenditure
        5,000                    100             Personal income     •                                  value; but it does highlight a material gap
       20,000                    200
                                                                 I              £400
                                                                                                      • Self-service is a critical means of bridging that
                                          •             Gender                  £600
                                                 Marita/!family status                                  gap
       50,000                    500
                                                       Birthday                 £11 000
                                                                                                      • With more native digital businesses, and fewer
                                                       Interests
                                                                                                        High Street locations, the "visibility" of sales
                                                                         [Source: Enders Analysis]      opportunities for traditional sales teams is
                                                                                                        inevitably declining

ENDERSIANALYSIS                                                                           Culture Welsh Language & Communisitons Committee   I   Enders Analysis   I   Sept 2017   29
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ENDERSIANALYSIS                                                                                          Culture Welsh Language & Communisitons Committee       I   Enders Analysis   I   Sept 2017    30
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