Datix Cloud IQ The Future of Patient Safety - Innovating Patient Safety
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Cloud
//
Datix Cloud IQ
The Future of Patient Safety
DTX1000172 - Cloud - Product.indd 1 04/11/2016 10:46
Cloud
//
Datix Cloud IQ enables healthcare organisations to understand adverse events and generate
and implement strategies to enhance the delivery of efficient, targeted and effective care.
Datix Cloud IQ applies the Plan – Do – Study – Act Datix Cloud IQ gives organisations a memory of what
process of quality improvement to learning from works and – importantly – why it works. It opens up
instances of suboptimal care. It begins with the initial learning and improvement to the whole organisation,
capture of incidents, patient feedback and surveys and encouraging all staff, at all levels, to share in this
then provides a range of techniques focused on journey.
delivering insight, understanding problems and devising
Datix is a global pioneer in patient safety improvement
cost-effective improvement strategies and goes on to
and Datix Cloud IQ is the result of our continued drive
help organisations to implement those strategies and
for innovation. It is a culmination of continuous
measure their effectiveness.
customer engagement, academic collaboration and
Datix Cloud IQ is a profound shift in focus for a research. Advances in software and cutting-edge data
healthcare risk management application, moving analytics mean we have been able to produce a range
beyond the simple capture and review of data on of new tools that drive forward our mission to help our
adverse outcomes, towards a managed process of customers protect patients from harm by creating
exposing and resolving the issues that lead to those opportunities to learn from things that go wrong.
outcomes. As issues are uncovered and improvements
are implemented, organisational procedures are
updated to embed the changes, connecting policies
and guidelines directly to the learning within the system.
DTX1000172 - Cloud - Product.indd 2-3 04/11/2016 10:46
Insights Quality
Capture Implement
Toolkit Toolkit
•
•
Incidents
Feedback
capture implement • Policies & Guidelines
• Safety Alerts
capture
• Claims
• Mortality Review
• Datix Anywhere
strategy
evaluate assess
Evaluate Toolkit Assess Toolkit
• Enterprise Risk Manager • Compliance Assessment
• Investigations • Safety Rounds
Strategy Toolkit
• Recommendations & Controls
• Clinical Audit This toolkit gathers information that indicates where
improvements can be made. It houses the Incidents,
Feedback, Claims and Mortality Review modules –
anything that can show undesired and unintended
analytics outcomes following delivery of care. Datix Anywhere
offers quick and responsive capturing of incident data
from a smartphone app.
DTX1000172 - Cloud - Product.indd 4-5 04/11/2016 10:46Incidents Feedback Cloud
//
The active recording of events and near misses is fundamental to a learning culture. Listening to patients and service users can identify areas where the quality and efficiency
Incidents gives organisations the tools to identify mistakes and unsafe practice, encouraging of your service could be improved. Feedback gives you the tools to capture this
a culture of safety in which staff feel safe to report concerns and protect patients from harm. information and put in place plans for continuous improvement.
Healthcare workers, other staff and even patients and With Incidents, your workforce can focus on improving Encouraging feedback from patients and service users, Feedback helps to identify areas of frequent concern
relatives can report incidents on forms designed for each safety rather than getting tied up with administrative whether negative or positive, offers the opportunity to and allows you to focus on these to improve services
care setting. This cuts down the time spent filling in tasks. The simplicity of data entry, the powerful reporting learn. It promotes openness and collaboration amongst and care for patients and staff. Feedback can be used
information and encourages greater levels of reporting, tools and the ability to fully customise forms are some of staff and patients that can contribute to improving in training, appraisals, ward rounds and executive
giving a fuller picture of the organisation’s safety. The the reasons why Datix has become an industry standard. culture. rounds to embed improvements and encourage a
powerful Datix Common Classification System aligns with learning culture.
Incidents integrates seamlessly with the other Datix Feedback gives managers full control of the complaints
common reporting formats globally and reduces
Cloud IQ modules and automatically feeds into and compliments process, issuing alerts when patients Feedback integrates seamlessly with the other Datix
reporting errors.
Investigations and the Enterprise Risk Manager. need to be contacted so response times are never Cloud IQ modules and automatically feeds into
Incidents encourages engagement by delivering timely missed, improving the experience for patients. Datix Investigations and the Enterprise Risk Manager.
feedback to reporters and staff can see the resulting Cloud IQ allows responses to be generated, saving
improvements in practice with the Policies and time and improving the efficiency of the complaints
Guidelines and Compliance Assessment modules. The process. This allows managers to dedicate themselves
intuitive and simple to use Datix Cloud IQ reporting tools to giving the best possible answers to patients.
produce automated reports and management
information tailored to every audience without the need
to export data to an external reporting application.
DTX1000172 - Cloud - Product.indd 6-7 04/11/2016 10:46Mortality Review Datix Anywhere Cloud
//
The retrospective review of deaths is an important method for improving the quality of Incident reporting plays a key role in a culture of learning. Datix Anywhere makes it
healthcare. Mortality Review enhances the management of this process by capturing easier than ever to capture incident data when and wherever it happens.
data, simplifying workflows and highlighting learning points.
Datix Anywhere is an easy to use mobile app that This revolutionary new application's intelligent design
Mortality Review allows organisations to capture Mortality Review provides assurance to the board that enables anyone to capture incident details on a mobile allows for quick entry of data, meaning the reporting of
information on deaths and conduct the review process the relevant actions have been taken. It connects to device at the touch of a button. It can help increase the key incident details can be done instantly. Data can be
using a different workflow from incident reporting. The other Datix Cloud IQ modules including Incidents, number of incidents reported, support engagement with captured on or offline, encouraging active surveillance
workflow is flexible and can be configured to whichever Feedback and Claims, creating a central database of staff and ensure incidents are investigated as soon as within a learning culture.
methodology an organisation is using. Clinicians can learning information. possible. Staff working remotely can capture key incident
review the mortality records, ask screening questions details as soon as it occurs, rather than having to wait
and analyse and learn from any deficiencies in the care until they are on site to record the incident.
of patients.
Once a reporter installs Datix Anywhere on their mobile
device, they can capture key incident details by typing in
Mortality Review has been designed as a learning
details or talking directly into their phone. Datix
system and helps to ensure that the recommendations
Anywhere allows pictures to be uploaded and uses
from reviews are implemented. Staff can see the
sophisticated voice recognition software to turn speech
resulting improvements in practice with the wider usage
into text, reducing the amount of time reporters spend
of the other Datix Cloud IQ toolkits.
recording incidents, without the quality of information
being impacted.
DTX1000172 - Cloud - Product.indd 8-9 04/11/2016 10:46Claims
Clinical negligence claims contain a wealth of information that can be used to improve
services. Claims provides the tools you need to manage the litigation process for all types of
evaluate
claim, allowing you to deal efficiently with your caseload and track back to any incident or
feedback data associated with a claim.
Claims meets the reporting requirements of risk pooling Claims keeps details of insurance policies and calculates
schemes, insurers and government bodies. It keeps your liabilities automatically. The Datix Cloud IQ
track of the stages of the claim with a workflow feature reporting tools allow you to produce loss runs,
that can be tailored to your processes. A reminder summaries and policy analysis quickly and easily.
facility lets managers know when actions are due,
Insights into the cost of risk can help you keep track of
meaning deadlines are never missed. All
your overall claims management costs. Combining
correspondence and other documents can be stored
Claims with Incidents, Feedback and Enterprise Risk
with the claim and easily retrieved. Letters to solicitors
Manager brings a comprehensive view of risk that can
and other contacts can be generated automatically, Having captured the information around the event itself, it is
help improve services and protect patients and staff from
saving time and improving the efficiency of the claims necessary to understand that event and uncover the contributory
harm.
process. factors which led to it. What are the factors that must be controlled in
order to avoid a repeat occurrence? This toolkit includes the
Investigations and Enterprise Risk Manager modules, each offering a
set of tools which direct attention towards identifying those
underlying causes and recommending changes to overcome them.
DTX1000172 - Cloud - Product.indd 10-11 04/11/2016 10:46Investigations Cloud
//
Robust, high quality investigations are essential to uncover the contributory
factors that lead to adverse events.
The Investigations module can significantly improve A comprehensive range of tools help you understand
the quality of your own investigations, enabling you to an event and its contributory factors. The event
devise recommendations and implement actions to chronology can be recorded, with process maps
protect patients from harm. Datix Cloud IQ will monitor offering a powerful visual display of the timeline and
how well the actions are working, allowing you to tools such as Five Whys and Fishbone diagrams
implement new actions to achieve the best possible providing intuitive means for investigators to analyse
outcomes with the greatest cost effectiveness. the event.
Investigations helps you analyse why an adverse Investigations has been designed to be as flexible as
event happened, determining the contributory factors possible and allows you to use whichever investigation
and highlighting where improvements need to be method is most suitable to the event being
made. Tools for devising recommendations and investigated. The ability to quickly process large
controls integrate seamlessly with Policies & volumes of event data while allowing multiple
Guidelines to ensure these are disseminated investigations to be viewed at once makes
throughout the organisation and the learning from Investigations uniquely powerful, helping to ensure that
events is embedded. staff and patients are protected from harm.
DTX1000172 - Cloud - Product.indd 12-13 04/11/2016 10:46Enterprise Risk Manager
Risk registers play a central role in safety and quality improvement. Enterprise Risk
Manager gives visibility of risks throughout an organisation and provides tools to
strategy
monitor, prioritise and mitigate those risks.
Enterprise Risk Manager builds on the best elements of Enterprise Risk Manager ensures that the changing
the Datix Risk Register to give a complete picture of risk nature of risk is continuously monitored and risks can be
across your organisation. Risk registers for each controlled wherever they exist. The module gives you
department or service can be monitored and aggregated greater flexibility in risk profiling, allowing you to define
to ensure visibility and oversight of risks at all levels. an individual risk matrix and determine the course of
Enterprise Risk Manager delivers information on the action a risk will take.
nature of a risk and gives you the tools to devise and
provide assurance on control measures to mitigate the Enterprise Risk Manager gives a consolidated view of
risk. Seamless integration with other Datix Cloud IQ risks across the organisation and provides decision
toolkits can help you demonstrate the effectiveness of support to prioritise and manage risks. This increases Following the submission of recommendations for improvement, whether
your risk management and mitigation strategies. transparency by enabling the escalation and de- from internal evaluation or directives from external bodies, an improvement
escalation of a risk through the organisational hierarchy, strategy must be established. Which controls must be put in place to meet
contributing to a culture of engagement and protecting the recommendations and, vitally, which of the range of possible controls
patients from harm. will offer the best return on investment? Use these modules to focus
limited resources on delivering the most effective results, passing the
strongest controls over for implementation.
DTX1000172 - Cloud - Product.indd 14-15 04/11/2016 10:46Recommendations & Controls Clinical Audit Cloud
//
Recommendations & Controls defines the improvement strategies from Effective audits deliver a snapshot of the healthcare
contributory factors that have been identified from investigations and risks. environment at any one time.
Recommendations & Controls is central to the learning Criteria by which controls will be scored are updated, Clinical Audit helps you manage the audit process and The findings from audits can be compared and
process, where organisations can review ensuring the organisation will continue to evolve and formally assess the value of recommended recommendations checked, with decisions made on how
recommendations and define controls. Controls can focus improvements where they will have the most improvements. Multiple snapshots help assess the to bring about potential improvement by feeding into the
apply to multiple risks and investigations to ensure the value. Recommendations & Controls highlights quality of care that is being provided and implement the Implement toolkit.
contributory factors are managed. improvements to be embedded and allows right changes as part of an improvement journey. The
organisations to adapt to future problems. structure of Clinical Audit provides a detailed
Recommendations & Controls provides tools to allow examination of any process or task that needs to be
improvement to be driven from inside the organisation by scrutinised.
the people who understand the environment best.
Recommendations identified through an investigation or Every audit will be different and Clinical Audit gives the
review of risk can be broken into separate controls to act opportunity to ask open ended questions, seeking
on those recommendations. numerical measurements or contextual statements. The
auditor can learn more about the process or event with
the goal of improving a system or process. An audit can
also assess the return on investment of a chosen
recommendation. Results are presented as a scorecard
or as a summary showing a list of graded actions to be
transferred to Guidelines & Policies.
DTX1000172 - Cloud - Product.indd 16-17 04/11/2016 10:46Policies & Guidelines Cloud
//
Standardisation of healthcare provision plays an important role in safety and quality
improvement. Policies & Guidelines gives access to the most up to date documentation,
implement
embedding learning in the organisation’s memory and helping to reduce harm.
Policies & Guidelines has been developed to guarantee Each policy and guideline consists of specific information
that the strategies introduced in the Strategy toolkit are to frame the focus of the guideline and a series of
disseminated throughout the organisation. Datix controls drawn from a library. Any historic changes are
automatically tags identical processes, meaning that highlighted separately, making information clear and
multiple guidelines containing the same process can be easy to access.
updated by editing just one record. The audit feature
provides viewers with access to the history of policy and
guideline evolution, providing a clear understanding of
why changes have been implemented.
This is the stage at which learning is embedded into the organisation’s By identifying contributory factors in events which led to
memory. Activity management ensures that change is put in place, guideline changes, Policies & Guidelines gives an
controls passed over for implementation are incorporated into procedures understanding of the reasons behind the changes,
and processes are documented within the Policies & Guidelines module. increasing acceptance and adoption.
Best practice is reflected at the heart of the organisation’s approach to
delivering care, and the learning underpinning that change is presented
along with it. The organisation knows what works and why.
DTX1000172 - Cloud - Product.indd 18-19 04/11/2016 10:46Compliance Assessment Cloud
//
Measure the success of strategies and organisational compliance against
internal, local and national standards.
assess Compliance Assessment enables organisations to
assess themselves against standards and guidelines,
such as the CQC, NICE and local policies and
guidelines. It indicates gaps in compliance that must be
The same evidence can be used for multiple standards,
avoiding duplication and reducing governance team
workload. Documentation all in one place, grants users
the ability to instantly access any information, with a
escalated to ensure resolution of issues and highlights design tool tailor reports to meet any presentation
where processes need improving. requirement.
Compliance Assessment features intuitive navigation
tools which combine with access permissions to
distribute standards effectively between board, senior
management and operational staff. This allows a
Once a change has been implemented, the question remains: is it working? A programme of consistent view of compliance across the entire
assessment will answer this question and connect the loop of continuous improvement. organisation, with focus on demonstrating improvement
Further insight can be passed back to the Strategy toolkit in the form of new recommendations in practice. Action plans can be created and assigned to
for improvement. The Compliance Assessment module provides a single platform within which staff, allowing them to provide robust evidence and be
the effectiveness of internal policies can be assessed alongside inspecting standards. The more engaged throughout the improvement journey.
Safety Rounds module ensures success in executive and safety rounds, delivering much-
needed context to enable effective insight.
DTX1000172 - Cloud - Product.indd 20-21 04/11/2016 10:46Safety Rounds Cloud
//
Encourage collaboration and foster engagement by effectively preparing executive and
organisation leadership for safety rounds. Provide context that informs discussion and
forms a bridge to frontline clinical staff.
The Datix Cloud IQ Safety Rounds module supports ward Conducting the round is equally uncomplicated, with
to board engagement by providing board members, display and response capture enabled on a range of
managers and others with key contextual information and mobile devices and the option to print the round for
focused discussion topics that enhance conversation and paper-based completion. An organisation-wide
underpin more successful rounds. Data held elsewhere perspective and further insight on round findings are
in the Datix Cloud IQ platform, such as performance gained with the Datix Cloud IQ reporting and analytics
dashboards and policy documentation, can be functions, and recommendations for further
connected for broader understanding. This background improvement feed directly into the Strategy toolkit,
intelligence enables executive and safety leadership to supporting future improvement strategies.
not only ask relevant and contextualised questions, but
also to understand the value of the answers received. Safety Rounds establishes a framework within which
policies and procedures can be understood, reviewed
A round’s content and schedule are built with ease and,
and assessed, determining what works and what does
where required, are reviewed and approved for use;
not; what is succeeding and what is failing in the pursuit
defining rounds becomes straightforward and responsive
of safe, high-quality care.
to changing needs.
DTX1000172 - Cloud - Product.indd 22-23 04/11/2016 10:46Get in touch
Address
Swan Court, 11 Worple Road
London, SW19 4JS
Telephone
020 8971 1971
Email
sales@datix.co.uk
Website
www.datix.co.uk
DTX1000172 - Cloud - Product.indd 24 04/11/2016 10:46You can also read
