HR POLICIES RESEARCH REPORT UNDER THE NEW CORONAVIRUS OUTBREAK IN CHINA
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HR POLICIES RESEARCH REPORT UNDER THE NEW CORONAVIRUS OUTBREAK IN CHINA Deloitte Consulting, Jan 29th 2020
Demographics
Respondents by enterprise types
Respondents by industry Non-profit
2%
Others Consumer
14% 12% State
owned
27%
Energy, Private
Education resources 36%
10% and
industrial
14% Foreign
35%
Technology,
media and Respondents by roles
telecom
12% Other mgmt level Chairman/ CEO
employees 11%
50%
Financial
Life science and real
and medical estate
5% Government 30%
and public
HR Head/
service professionals
3% 39%
Number of valid surveys collected: 1232
© 2020. For information, contact Deloitte China. 2What is the biggest impact that the Observation
epidemics will have on your company?
• While the influence may vary due to
different types of enterprises, private
companies are expecting sales slowdown
as the biggest impact;
Unable to serve
66%
customers/ clients
• The top 3 industries which chose “Unable
to serve customers/ clients” are
consumer, financial service& real estate,
Unable to continue normal and education industry;
47%
business management
• Energy, resources and industrial
companies believe their top challenge is
that they cannot have normal business
Sales slowdown&
cash flow 22% management;
challenges
• Other concerns included in the comments
are:
• The difficulty of employees’ traveling
Other
14% back after the holiday
Influence
• The logistics issues of raw materials
• Lack of systems or software for remote
commuting
• Inadequate crisis awareness from
© 2020. For information, contact Deloitte China. 3
management-levelsWhat do you think are the most important Observation
solutions in terms of workforce management?
• Energy, resources& industrial companies
who participated the survey encountered
the biggest constraints in offering
flexible working and remote commuting
Provide flexible
82%
working schedule solutions, and their management
currently focus on providing epidemics
protection to ensure sanitation
Address employee requirements and the safety of
psychological stress 46%
workplace environment;
• 90% of the MNCs believe it is urgent to
provide their employees with flexible
Ensure employment &
44%
compensation package working schedule;
• More than half of government and public
service entities focus on addressing
Offer emergency
assistance and additional 39% employees psychological stress at
insurance coverage current state;
© 2020. For information, contact Deloitte China. 4What are the most needed actions in Observation
supporting workforce at current state?
• Companies, who have already implement
its online commuting system, have to
keep optimizing their online working
Provide employees with process and keep strengthening their
67%
online working tools capabilities;
• Meanwhile, some companies who
participated the survey believe that it is
Incorporate company
service to online platforms 59% recommended to establish new customer
service model and to form new
approaches in customer/ client
communication;
Offer trainings on
remote working 30%
Others
11%
actions
© 2020. For information, contact Deloitte China. 5Any plans on extending the CNY holiday? Observation
• The policies for going back for work:
according to Contagious Diseases
Prevention Law, the local government
could restrict or totally stop mass
In accordance with the policy from
73%
national and local government gathering, business and classes and the
policies are compulsive. If there is
conflict between national and local
In addition to the national policy, policies, the local policies prevail;
employees could apply annual 38%
leave or sick leave • The salary paid during quarantine: if the
employees are required to be
quarantined, according to term 41 in
Employees living in
epidemic areas could 30% Contagious Disease Prevention Law, the
apply for non-paid leave companies which the employees working
for cannot stop paying the salary during
employees’ quarantine.
Other 13%
plans
© 2020. For information, contact Deloitte China. 6Is there any plan on adjusting business
Observation
performance target in 2020?(1/2)
• 46% participants plan to lower the 2020
14% performance target；
Chairman/CEO • 14% of MNCs plan to greatly lower the
48%
target, higher than state-own
38%
Total response companies(9%) and private
companies(11%)；
11% • Chairman/CEO have highest percentage
8%
on expecting to lower the target
HR significantly.
33% Head/Professionals
54% 35% 59%
12%
Lower the target significantly
51%
Other
Lower the target
moderately 37% management
level employees
Maintain the target
© 2020. For information, contact Deloitte China. 7Is there any plan on adjusting business Observation
performance target in 2020?(2/2)
• Different industries are impacted
5% differently by the epidemic. Life science
11% 14% 12%
and Medical industry is the one which is
33% impacted the lightest compared to other
50% 47%
52%
industries, while the Government and
39% 62% 34% 41%
Public Services industry is impacted the
greatest;
• Nearly 60% of private companies expect
Consumer Energy, resources Financial and Government
and industrial real estate and public to maintain the performance target in
services 2020.
10% 8% 16% 10%
21%
45%
54% 38% 52%
32% 45%
69%
Life science and Technology, media Education Others
medical and telecom
Lower the target Lower the target Maintain the target
significantly moderately
© 2020. For information, contact Deloitte China. 8What crisis management measures have Observation
been taken? • MNCs are the quickest in making
comprehensive policies, in time
communication and psychological
counselling and material assistance;
Track current situation for all the employees and monitor the
status of employees in epidemic area 72%
• State-own companies are the fastest in
tracking employee status and setting up
special committees for the epidemic;
Make comprehensive policies and
52%
in-time communication • Some companies purchase medical
equipment such as thermometer, track
employees’ healthy and release epidemic
Set up special epidemic committee 49% warnings；
• Companies should keep frequent
communication with employees. The
Provide psychological
counselling and other 30% communication includes epidemic
assistance
notification, prevention, psychological
assistance and so on. It will greatly
Other enhance employees’ trust towards
8%
Measures companies and also get prepared for the
following work arrangement.
© 2020. For information, contact Deloitte China. 9EXTERNAL If you would like to know more detailed information about specific industries, please contact Deloitte. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms and their affiliated entities are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more. Deloitte Asia Pacific Limited is a company limited by guarantee and a member firm of DTTL. Members of Deloitte Asia Pacific L imited and their related entities, each of which are separate and independent legal entities, provide services from more than 100 cities across the region, including Auckland, Bangkok, Beijin g, Hanoi, Hong Kong, Jakarta, Kuala Lumpur, Manila, Melbourne, Osaka, Shanghai, Singapore, Sydney, Taipei and Tokyo. The Deloitte brand entered the China market in 1917 with the opening of an office in Shanghai. Today, Deloitte China delivers a comprehensive range of audit & assurance, consulting, financial advisory, risk advisory and tax services to local, multinational and growth enterprise clients in China. Deloitte China has also made—and continues to make—substantial contributions to the development of China's accounting standards, taxation system and professional expertise. Deloitte China is a locally incorporated professional services organization, owned by its partners in China. To learn more about how Deloitte makes an Impact that Matters in China, please connect with our social media platforms at www2.deloitte.com/cn/en/social-media. This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affec t your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this communication. © 2020. For information, contact Deloitte China.
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