DEPARTMENT OF CONSERVATION - STATEMENT OF INTENT 2015-2019 - DOC
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C.13 SOI (2015) Department of Conservation Statement of Intent 2015–2019
C.13 SOI (2015) Department of Conservation Te Papa Atawhai Statement of Intent 2015–2019 Presented to the House of Representatives pursuant to section 39 of the Public Finance Act 1989.
Crown copyright, September 2015 ISSN 1175-5601 (print) ISSN 1178-394x (online) The document can be found online at www.doc.govt.nz This work is licensed under the Creative Commons Attribution 3.0 New Zealand licence. In essence, you are free to copy, distribute and adapt the work, as long as you attribute the work to the Crown and abide by the other licence terms. To view a copy of this licence visit http://creativecommons.org/licenses/by/3.0/nz/. Please note that no departmental or governmental emblem, logo or Coat of Arms may be used in any way that infringes any provision of the Flags, Emblems, and Names Protection Act 1981. Attribution to the Crown should be in written form and not by reproduction of any such emblem, logo or Coat of Arms. Use the wording ‘Department of Conservation’ in your attribution, not the Department of Conservation logo. This publication is printed on paper pulp sourced from sustainably grown and managed forests, using Elemental Chlorine Free (ECF) bleaching and printed with 100% vegetable-based inks. All photos, unless otherwise credited, are copyright DOC.
Contents Statements of responsibility 2 Introduction 3 Vision, purpose and outcomes 4 Stretch goals and priorities 5 Key milestones 6 The context of this strategy 10 Intermediate outcome logic models 20 Helping protect our nature 25 Department of Conservation Statement of Intent 2015–2019 1
Statements of responsibility Director-General’s statement of Responsible Minister statement responsibility I am satisfied that the information on strategic intentions In signing this statement, I acknowledge that I am prepared by the Department of Conservation in this responsible for the information on the strategic Statement of Intent is consistent with the policies intentions of the Department of Conservation. This and performance expectations of the Government. information has been prepared in accordance with Section 38 and Section 40 of the Public Finance Act 1989. Lou Sanson Hon Maggie Barrie ONZM Director-General Minister of Conservation 2 July 2015 2 July 2015 2 Department of Conservation Statement of Intent 2015–2019
Introduction
Director-General Additionally, in order to focus our efforts even more
Conservation is at the core of our national identity. strongly, we have developed a set of stretch goals
It is what makes New Zealand special. It is the ‘engine for the next 10 years.
room’ of New Zealand’s tourism industry and drives
1. 90 percent of New Zealanders’ lives are enriched
our global reputation. Our environmental credentials
through connection to our nature.
differentiate New Zealand’s primary produce exports
in a very competitive world. We also rely on many of 2. Whānau, hapū and iwi are able to practise their
the essential natural services our environment provides, responsibilities as kaitiaki of natural and cultural
from the fresh air we breathe and the food we eat to the resources on public conservation lands and waters.
natural processes that provide clean water, and prevent 3. 50 percent of New Zealand’s natural ecosystems
flooding and erosion. are benefiting from pest management.
A healthy environment is necessary for healthy people 4. 50 freshwater ecosystems are restored from
and a healthy economy – without it New Zealand would ‘mountains to the sea’.
not prosper. Our vision New Zealand is the greatest 5. A nationwide network of marine protected
living space on Earth reflects a desire to be prosperous areas is in place, representing New Zealand’s
in all ways – in social, economic and environmental marine ecosystems.
health, wealth and wellbeing. This vision is larger than
6. The stories of 50 Historic Icon sites are told
the Department of Conservation (DOC) and larger than
and protected.
just conservation. It recognises that conservation has
more than intrinsic value, and it forms the foundation 7. 50 percent of international holiday visitors come
of DOC’s strategy – that conservation benefits all New to New Zealand to connect with our natural places.
Zealanders and is therefore everyone’s responsibility.
Our nature has shaped who we are. It is intrinsic to our
Kiwi way of life and our national identity, and it underpins
our economy.
To meet the challenge and make progress in the
medium term, DOC intends to:
•• Work with whānau, hapū and iwi and communities
to protect, restore and manage our natural places
and native species
•• Grow conservation by working in partnership
with others including business
•• Ensure that caring for nature is seen by
New Zealanders as everyone’s responsibility
•• Continue to embed the new structure and strategy.
Department of Conservation Statement of Intent 2015–2019 3Vision, purpose and outcomes
The Department’s vision is that New Zealand is is Our nature – conservation leadership for what makes
the greatest living space on Earth – a place where, us New Zealand. The focus of DOC’s purpose is our
increasingly, the knowledge and commitment of New leadership role as guardians of ‘our nature’ – the natural
Zealanders is focused on restoring and sustaining a environment and historic/cultural heritage that make
natural environment. To achieve this vision, DOC’s New Zealand unique and which underpin our national
outcome statement is that New Zealanders gain identity, economy and lifestyles.
environmental, social and economic benefits
The Department has developed five intermediate
from healthy functioning ecosystems, recreation
outcomes around which conservation work is organised,
opportunities, and living our history.
that express the results we are seeking to achieve
New Zealanders want their natural and historic through our interventions. These are shown in the
heritage conserved. To foster that commitment, outcomes model diagram below.
the Department’s overarching purpose statement
A living Treaty partnership based on shared values for the benefit of Aotearoa New Zealand
The diversity of our natural heritage
is maintained and restored
Outcome
Our history is brought to life and protected statement Vision
Intermediate outcomes
New Zealanders New Zealand is
gain environmental,
New Zealanders and our visitors are social and economic the greatest living
enriched by outdoor experiences
benefits from space on Earth
healthy functioning Kāore he wāhi i tua atu
ecosystems,
New Zealanders connect and i a Aotearoa, hei wahi
from recreation
contribute to conservation
opportunities, and noho i te ao
from living our history
Every business fosters conservation
for this and future generations
Well-served Government and citizens
Capable Department of Conservation
Figure 1: Conservation outcomes model.
Four of the five intermediate outcome statements have The foundation statement related to the Department’s
recently been updated – those related to historic heritage, relationship with Treaty partners has been strengthened
recreation, engagement and business partnerships – to and expanded: A living Treaty partnership based on
sharpen their intent and make them easier to understand shared values for the benefit of Aotearoa New Zealand.
and communicate.
4 Department of Conservation Statement of Intent 2015–2019Stretch goals and priorities
New Zealand is the greatest living space on Earth Vision:
50+ years
Kāore he wāhi i tua atu i a Aotearoa, hei wahi noho i te ao
A living treaty partnership based on shared values for the benefit of Aotearoa New Zealand
The diversity Our history is New Zealanders New Zealanders Every business Outcomes
of our natural brought to life and our visitors connect and fosters by year 25
heritage is and protected are enriched contribute to conservation for
maintained and by outdoor conservation this and future
restored experiences generations
50% of New The stories of 50% of 90% of New Whānau, hapū Stretch Goals
Zealand’s natural 50 Historic Icon international Zealanders’ and iwi are able by year 10
ecosystems are sites are told and holiday visitors lives are to practise their
benefiting from protected. come to New enriched through responsibilities
pest management. Zealand to connection to our as kaitiaki of
connect with our nature. natural and
natural places. cultural resources
50 freshwater on public
ecosystems are conservation
restored from lands and waters.
‘mountains to
the sea’.
A nationwide
network of
marine protected
areas is in place,
representing New
Zealand’s marine
ecosystems.
War on weeds Heritage Healthy Nature/ Conservation/ Build healthy Priorities
landmarks and Healthy People Environmental partnerships (for years
Save our Kiwi
icons Education 1–4 see key
Kauri dieback Pike River milestones
experience Strategy
table)
MPA legislation Our Nature
Nature Watch Christchurch
Visitor Centre
Pest management Historic Recreation Participation Treaty Settlements Annual
management opportunities implementation outputs
Species Education and
management management communication
Restoration Asset
management
Legal Protection
Concession
management
Capability:
Capable Department of Conservation
safety and
leadership
Figure 2: Stretch goals and priorities.
Department of Conservation Statement of Intent 2015–2019 5Key milestones
In addition to the Government’s and Minister’s Year 1 Priorities, and in response to the medium-term operating
environment, the Department has set the key milestones outlined below to drive performance for the Stretch Goals
and Intermediate Outcomes. These are reported through the Department of Conservation national performance
indicators table.
Table 1: Department of Conservation key milestones.
Intermediate outcome Year
The diversity of our natural heritage is maintained and restored By year 50
Intermediate outcome objective
• A full range of New Zealand’s ecosystems is conserved to a healthy functioning state By year 25
• Nationally threatened species are conserved to ensure persistence
• Nationally iconic natural features and species are maintained or restored
• Locally treasured natural heritage is maintained or restored in partnerships
• Public conservation lands, waters and species are held for now and future generations
Stretch goals By year 10
• 50% of New Zealand’s natural Milestones
ecosystems are benefiting from pest
management Consolidate the top 500 terrestrial, freshwater and marine Years 1–4
ecosystems and implement to standard.
• 50 freshwater ecosystems are restored
from ‘mountains to the sea’ Seek support from others, especially for rare ecosystems
outside public conservation land.
• A nationwide network of marine
protected areas is in place, Begin a multi-year programme to re-categorise the protection
representing New Zealand’s marine status of stewardship lands with high conservation values.
ecosystems
Develop a multi-year programme to implement Marine
Protected Area policy.
Increase from 100 species to 300 species by integrating with Years 1–4
ecosystem representation.
Grow involvement of others in building knowledge of data-
deficient species.
Engage with whānau, hapū and iwi, community, business and Years 1–2
others about nationally-iconic natural features and species by
providing a set of sites/species as a basis for discussion.
Create a baseline set of up to 50 Local Treasure partnerships Years 1–2
and support and up-skill partners so they can work more
independently.
Grow activity with others both in partnership and in support of Years 1–2
others working independently.
Implement Tier 1 monitoring for freshwater as part of a
collective action programme with other agencies.
6 Department of Conservation Statement of Intent 2015–2019Key milestones
Intermediate outcome Year
Our history is brought to life and protected By year 50
Intermediate outcome objective
• More New Zealanders engage in their heritage and value the benefits of interacting with it By year 25
• Historic heritage is protected and conserved for future generations
Stretch goals By year 10
• The stories of 50 Historic Icon sites are Milestones
told and protected
Implementation of five additional Historic Icon sites. Years 1–2
Acquire knowledge of the best ways to bring heritage to life. Years 1–4
Develop and implement an action plan to bring history to life in Years 2–4
collaboration with other agencies/partners.
Work with whānau, hapū and iwi and communities to engage Years 1–4
them in bringing history to life and in historic heritage asset
management.
Intermediate outcome Year
New Zealanders and our visitors are enriched by outdoor experiences By year 50
Intermediate outcome objective
• Icon destinations support the growth of tourism and generate economic benefit By year 25
• More New Zealanders enjoy Gateway destinations
• More people enjoy Locally Treasured destinations
• More people enjoy the backcountry
Stretch goals By year 10
• 50% of international holiday visitors Milestones
come to New Zealand to connect with
our natural places Implement long-term upgrades of four iconic destinations. Years 1–4
Grow visitation through marketing and engaging with others who
share an interest in economic development through tourism.
Prioritise improvements to Gateway destinations near to or Years 1–4
easily accessible from main population centres.
Work with others to reduce barriers, making it easier for school
groups and families to visit Gateway destinations.
Engage with communities to jointly decide how they can be Years 3–4
involved in managing Locally Treasured destinations.
Work with partners and other stakeholders to enable and grow Years 1–2
their involvement in and contribution to the backcountry network.
Implement a programme to match service delivery standards in
the backcountry network to changing market demand.
Department of Conservation Statement of Intent 2015–2019 7Key milestones
Intermediate outcome Year
New Zealanders connect and contribute to conservation By year 50
Every business fosters conservation for this and future generations1
Intermediate outcome objective
• Conservation is core to New Zealanders’ identity, values and thinking By year 25
• More conservation is achieved by others
• Conservation is seen as an essential investment in New Zealanders wellbeing
• Conservation outcomes are maximised from business partnerships
• Businesses are more capable and motivated to undertake conservation independently of DOC
• DOC’s own products, services and brand maximise conservation and business outcomes
Stretch goals By year 10
• 90% of New Zealanders’ lives are Milestones
enriched through connection to our
nature Refresh and implement the Outreach Strategy. Years 1–2
• Whānau, hapū and iwi are able to Implement conservation education in schools. Years 2–4
practise their responsibilities as kaitiaki
Refresh teaching and learning resources. Years 3–4
of natural and cultural resources on
public conservation lands and waters2 Build healthy partnerships by working alongside whānau, hapū Years 1–2
and iwi.
Harness partnership opportunities with potential to transform Years 1–4
outcomes – natural heritage, historic heritage and recreation.
Target support for community conservation through the Years 1–4
Community Conservation Partnerships Fund and other funds.
Develop tools for reporting community contribution to Years 1–4
conservation.
Build relationships with key natural capital audiences and Years 1–2
stakeholders.
Develop an additional set of six national business partnerships. Annually
Develop a larger set of more than 50 regional partnerships. Annually
Increase revenue from concessions, leases/licences by 3%. Years 1–4
Increase partnership revenue by 5%. Years 1–4
Lift the contribution to conservation outcomes from Years 1–4
concessionaires by at least 10%.
Develop and market five new products and services better Years 1–4
suited to our range of customers that deliver a real return to
conservation.
Continue with a strong visitor centre network, focused on a
collection of conservation hubs.
1
This intermediate outcome is to be integrated into the ‘Connect and Contribute’ outcome in 2015/16.
2
This stretch goal is located here as a placeholder while the intermediate outcome review progresses in 2015/16.
8 Department of Conservation Statement of Intent 2015–2019Key milestones
Capable Department of Conservation Year
Objective Milestones
People – DOC has the people capability DOC has the leaders it needs to perform well now and in the Years 1–2
and culture needed to safely deliver its future.
strategic direction and operating model,
DOC identifies, builds and manages relationships critical to
to enable more conservation through
achieving results.
others and to demonstrate the broader
value of conservation DOC has the type of culture it needs to safely achieve results
now and in the future.
DOC has the skills and competencies to safely achieve results
in collaboration with others.
DOC’s structure is linked to its future business need.
Systems, processes and ICT – DOC has DOC has access to the Information and Communication Years 1–4
the integrated and transparent systems, Technologies (ICT) it needs to achieve results and contribute to
processes and ICT needed to deliver others.
its operating model and outcomes
framework
Infrastructure – DOC has the effective DOC’s asset-related decisions support future service delivery. Years 1–3
and efficient infrastructure needed
to deliver its operating model and
outcomes framework
Department of Conservation Statement of Intent 2015–2019 9The context of this strategy
Who we are •• Protecting marine mammals, preserving native
freshwater fisheries, protecting recreational freshwater
The Department of Conservation is responsible fisheries and freshwater fish habitats, and conserving
for protecting native wildlife, and overseeing the protected native wildlife.
management of about a third of New Zealand’s land area
•• Protecting 13,000 historic sites, and bringing the
and the natural and historical resources it contains. This
history of New Zealand to life through the active
work sits at the very heart of New Zealand’s nationhood –
management of 650 sites accessible to the public.
what it is to be Kiwi.
•• Providing booking services, information services
and safety services, such as weather and avalanche
What we do forecasting.
The Department manages natural and historic resources •• Advocating generally for the conservation of natural
for their intrinsic values, for the services that ecosystems and historic resources, providing conservation
provide us with today, to safeguard options for future information, and supporting international agreements
generations and for recreational use and enjoyment designed to improve environmental management in
by the public. The state of native species, and the New Zealand and internationally.
health of New Zealand’s public conservation land and
•• Supporting the Minister of Conservation in exercising
waters, is core work for the Department. This work is
responsibilities under other legislation, for example,
increasingly seen within the broader social, economic and
under the Resource Management Act 1991 for the
environmental context. With an extensive visitor asset
coastal and marine environment, including in relation
infrastructure, the Department is well placed to support
to councils’ policies and plans, and consent applications
local businesses that underpin the New Zealand tourism
regarding these environments.
industry, worth $24 billion in 2014.
•• Providing policy and legal advice to the Minister of
The Department’s main functions are: Conservation, contributing to whole-of-government
•• Managing land, fresh and coastal waters that have policy processes, and servicing ministerial advisory
been protected for conservation purposes – about 8.6 committees, the New Zealand Conservation Authority
million hectares of land, 44 marine reserves (covering and conservation boards.
a total of 1.74 million hectares), and 8 marine mammal
sanctuaries (covering approximately 2.8 million
The conservation
hectares). DOC’s work is focused on areas of land or challenge
water where conservation values are high, whether that
is for natural or historic heritage or in support of visitor • 8.6 m ha of public
experiences or community engagement. conservation land
– 33% of NZ’s
•• Encouraging recreation on these public conservation
land area
lands and waters by providing visitor facilities,
including tracks for walking, biking and four-wheel • 13 national parks
driving, as well as huts, campsites, visitor centres and • 44 marine reserves
access to historic sites. and 8 marine mammal
•• Authorising tourism operations and other third sanctuaries
parties to use sites on public conservation lands
•2
,800 threatened species
and waters for a variety of activities, such as grazing,
electricity generation and transmission, mining, and • 330 campsites, 960 huts
telecommunication purposes. and 14,000 km of tracks
Photo: © Sabine Bernert
10 Department of Conservation Statement of Intent 2015–2019The context of this strategy
The context within which we operate of the highest extinction rates in the world, due to the
recent impacts of fragmentation of ecosystems through
New Zealand’s natural heritage shapes our cultural human settlement and establishing agriculture, and
identity. For many, recreation in the outdoors helps to introduced species, despite a third of the country being
improve health and wellbeing and contributes to a sense public conservation land. Our native biodiversity is also
of personal achievement. Conservation contributes vulnerable to the increasing impacts of human-induced
strongly to tourism, and the Department is one of the climate change, including more frequent and severe
country’s main tourism providers. The businesses that storms and a likely increase in predators and weeds.
support or complement tourism are major contributors
to our national, regional and local economies. While biodiversity protection and recovery is being
achieved in areas under intensive management, the
Conservation protects our natural capital and delivers overall trend outside these areas is that biodiversity
the infrastructure on which many of our key industries is declining and ecosystem services are being reduced.
depend. Sound management of the natural environment
delivers ecosystem services such as quality fresh DOC sits at the heart of New Zealand’s tourism industry,
water and fertile soil, and these in turn underpin with 35 percent of all international visitors coming
New Zealand’s primary production sector and primarily to experience our natural landscapes. The
determine New Zealanders’ standard of living. Department manages most of New Zealand’s major
natural tourism attractions and provides extensive
Conservation plays a critical role in supporting the opportunities for recreation on conservation land and
New Zealand brand – the market advantage on which waterways, including for businesses that support tourism.
our producers rely. Investing in conserving and
protecting our natural resources and heritage is an However, New Zealand society is changing, with more
investment in New Zealand’s long-term wellbeing people living in the top half of the North Island and an
and prosperity, as well as protecting its natural heritage increasingly urbanised and multicultural society. The
for future generations. location of the Department’s networks of tracks, huts,
campsites and other visitor facilities will need to change to
The biodiversity challenge is great. New Zealand has one meet the needs of New Zealanders today and in the future.
of the highest proportions of threatened species and one
Conservation
underpins our wellbeing
Seaview Vineyard, Marlborough. Photo: © Yealands Estate – Seaview Vineyard, Marlborough
Department of Conservation Statement of Intent 2015–2019 11The context of this strategy
Our strategic response is to engage •• Supporting the initiatives they lead, both on
and outside of conservation lands and waters.
with our partners
These activities aim to foster a greater sense of
The Department recognises that the cost of saving all the responsibility and increased contribution over time.
species and restoring the health of all the places it has a This is the long-term opportunity, and the challenge
stewardship role over is well beyond the resources it could is to find the right balance between the two, since both
realistically expect from the public purse. That has driven require resources from DOC.
the development of the Department’s strategic direction
– to partner and engage widely with others on a much Treaty partners and whānau, hapū and iwi
wider front to achieve more for conservation than the
DOC works within a Treaty partnership with all hapū
Department can achieve on its own.
and iwi. All of DOC’s partnership work with others
Underpinning DOC’s engagement approach is the needs to recognise the ongoing Treaty partnership
realisation that to succeed in the long term, partnerships obligations with whānau, hapū and iwi. These
must provide clear value to the partner as well as to partnerships are a crucial component to achieving
conservation. This is a new way of thinking for DOC. more conservation outcomes. Treaty settlements offer
One strand of the Department’s strategy involves opportunities for confirming ongoing partnerships and
achieving immediate, urgently-needed conservation strengthening relationships between the Department
gains through partnerships that deliver direct, powerful and hapū and iwi as Treaty partners. As settlements
conservation impacts, such as work on recognised are implemented, iwi have a greater role and influence
national biodiversity priorities. However, a different in the governance of public conservation land. DOC
approach is needed to build the groundswell of societal has ongoing commitments to 50 settlements, and the
support required for transformational conservation fast pace of future settlements presents challenges to
growth over coming decades. Here, DOC’s activities both DOC and Treaty partners’ capability and capacity.
are focused on: Te Pukenga Atawhai Programme is helping grow staff
•• Building a wider range of relationships capability in this area but more capability building will
be required to meet these future needs, particularly when
•• Growing people’s awareness, knowledge and skills
it comes to implementing settlement arrangements and
•• Involving people in conservation-related activity understanding how to reflect iwi aspirations.
Whānau,
hapū
and iwi
are our Treaty
partner
Photo: © Sabine Bernert
12 Department of Conservation Statement of Intent 2015–2019The context of this strategy
Working with other agencies for collective impact to identify issues and barriers to them working effectively
DOC is increasingly engaging in strategic partnerships with us and to understand their drivers and needs. Two
across local, regional and national government and current initiatives to achieve this are: improving processes
non-government sectors to gain efficiencies and make for permit applications and streamlining recreation asset
a stronger collective impact. co-management agreements.
Many of the Department’s work programmes align The Department approaches customers in different
to important sector themes such as freshwater ways across the intermediate outcomes discussed above.
improvements, marine protection and climate change For example, in natural heritage DOC responds to the
adaptation. Significant joint initiatives include the Battle desires of communities to conserve their special local
for our Birds predator control programme, kauri dieback places and species by supporting them with training,
response, great white butterfly eradication, freshwater technical advice and materials. In the historic heritage
reform and management, Marine Protected Area policy area, DOC designs experiences that connect people with
changes, and growing the network of Marine Protected their history and seeks opportunities for them to share
Areas. The Department, as a part of the Natural Resources in the development and telling of these stories.
Sector (NRS), is working on how to enable resource use Visitor asset standards are directly related to customer
decision makers to take better account of impacts on needs. For example, visitors to nationally iconic sites
natural capital.3 expect and want different facilities than those staying in
The Department is also involved in partnerships with backcountry huts. The shift to managing ‘destinations’
local councils, such as Nature Central in the lower North rather than individual assets means whole destinations
Island which is building on common areas of focus to can be maintained to a consistent standard and makes
deliver better services more efficiently. Other important it easier for others to contribute to managing them.
relationships include those with the education sector, the DOC provides services to customers to allow them to
tourism and recreation sector, the Sustainable Business book DOC experiences in the way that best suits them,
Council, heritage agencies such as Heritage NZ and the including via online booking sites. The Department is
Ministry of Culture and Heritage, and the new Game working to improve the ease with which people access
Animal Council. its products and services through digital channels, either
online via our website, through third parties, or through
mobile applications. Currently, about 26% of hut and
Our customers track bookings are completed online.
While DOC’s strategy focuses on working within
The Department uses a range of methods for evaluating
productive partnerships, the organisation also provides
customer response. These include the DOC Survey
products and services to hundreds of thousands
of New Zealanders, stakeholder surveys and visitor
of customers annually. These include those New
satisfaction surveys (for post-visit feedback). DOC
Zealanders and international tourists who walk on
also seeks feedback from people attending education
tracks, sleep in huts, listen to stories about their history,
initiatives and the results are set out in the Annual Report.
watch birds, take part in education programmes, are
involved in consultation processes, seek advice, operate To improve visibility of customers and our interactions
tourism businesses, hunt for deer, apply for permits, with them, a priority is to develop a Customer
buy visitor centre products or support community Relationship Management System that will record
conservation projects. relationship information and activity. DOC is also
developing Conservation Insight, an online one-stop-
Understanding the drivers, motivations and barriers to
shop for information such as customer surveys and
New Zealanders contributing to conservation will be a
research results.
priority for DOC over the next 4 years. DOC is committed
to designing products, services and systems that place
customers’ needs at the centre, working with customers
3
In addition to DOC, the agencies of the Natural Resources Sector are: the Ministry for the Environment (MfE); the Ministry for Primary
Industries; the Ministry of Business, Innovation and Employment; Land Information New Zealand; Te Puni Kōkiri; and the Department of
Internal Affairs. For background and details of the NRS work programme, visit the MfE website at http://nrs.mfe.govt.nz.
Department of Conservation Statement of Intent 2015–2019 13The context of this strategy
Transforming how we work •• Phase two: realigning the organisation to the strategic
direction
The Department is emerging from a period of
•• Phase three: embedding the new model and building
considerable structural reform to improve organisational
strong productive external relationships that achieve
effectiveness and efficiency, and to orientate its structure
the desired goals.
towards a new future focused on working with others
to achieve more conservation for New Zealand. The The Department has now entered the third phase.
changes included a shift to a shared services model Over the next 4 years, DOC will meet this challenge by:
for support and service functions, and changes in
conservation operational delivery to a regional model •• Further articulating the operating model to align
to create efficiencies. strategy, structure and staff.
•• Putting in place the systems, processes and culture
This transformation is perhaps the most significant
needed to improve the efficiency and safety of
change in the Department’s history, requiring a shift in
operational delivery. This will enable the Department to:
culture and the way managers and staff work. The heart
of the work over the next 4 years is to embed the new - Set clear business planning targets and performance
model internally and build strong, productive internal indicators
and external relationships that achieve the benefits - Implement the workflow processes in the integrated
described above. planning system
The table below sets out the transformation required: - Use organisational data (HR, finance, business
‘how we do what we do’. planning etc) to improve the efficiency and
effectiveness of resource deployment by linking
Table 2: Transformation in culture budgets with activity/methods and capability needs,
and operation. and ensuring work is matched appropriately with
staff, tasks and locations
Internally focused Outwardly focused
- Use work order management and monthly operating
DOC knows best We trust others reviews (MORs) to ensure individuals and teams are
Governing for citizens Governing with citizens working to role and are delivering to standard.
Organisational silos Organisational networks •• Analysing available data to identify opportunities to
reduce costs, for example by adapting visitor asset
DOC as service DOC as service facilitator,
provider collaborator, enabler
maintenance regimes in ways that reduce costs but
do not impact on visitor experience or safety (refining
DOC-only inputs DOC and citizens’
and processes own outcomes service delivery standards).
Rigid process Agility •• Continuing to build the capability of others to
contribute to the achievement of the intermediate
Risk averse Managed risk
outcomes.
Three phases of transformation •• Completing development of a simple, compelling
The Department’s transformation – to build strong and narrative to build staff and stakeholder understanding
productive external relationships and embed the new of the social, economic and environmental benefits
model – will take some time to be fully realised. There that conservation provides to all New Zealanders, and
are three key phases to achieving this: DOC’s role in supporting these.
•• Phase one: enabling others to contribute – gearing Operating model
ourselves up for engaging/collaborating with others In early 2014/15 the Department conducted a 12-month
to achieve results post-implementation review of the new structure.
After assimilating the review recommendations, the
14 Department of Conservation Statement of Intent 2015–2019The context of this strategy
Our behaviours – how we’ll get there
Purpose
Our nature – conservation leadership
for what makes us New Zealand
One DOC team making a difference for our nature
Pillar 1: Pillar 2: Pillar 3:
We work with We look out We work and
others to grow for each other learn together
conservation and our visitors as one team
Our foundations:
Safety and wellbeing
Sustainability
Kaitiakitanga and whanaungatanga
Department intends to complete the operating model to Risk management is part of this systems-thinking
ensure it provides a full, coherent representation of how approach. The tools and techniques supporting the risk
the organisation operates and goes about its work. framework provide leaders with ways to explore complex
risk environments and to identify practical, optimised
Components will need to be prioritised and sequenced
responses to risk without being overwhelmed by detail.
and include organisational measures of performance,
the people capacity and capability required to deliver Using this approach the Department has identified
on goals, systems and processes, and infrastructure the four most powerful sources of strategic risk for
and communications. the organisation. They are:
•• Transformation overload (complexity, workload,
Risks to sustainability and delivery change fatigue, confusion)
DOC’s leadership and governance philosophy •• Leadership complexity and overload
increasingly reflects the principles of systems leadership •• Internal blockers of internal communication
applied in a complex organisation. The approach focuses •• Ineffective setting of shared context for DOC’s work.
on effective decision-making in uncertainty; it assumes If these four sources of risk are well managed (or their
that an adaptive learning approach to problem-solving impacts are reduced), there will be a strong reduction in
is needed in a complex, uncertain world where difficult risk as a whole. The focus is therefore on implementing
problems are common. strong, long-term, whole-of-business response plans to
these strategic risks.
Department of Conservation Statement of Intent 2015–2019 15The context of this strategy
Organisation
Operational
systems and Planning
processes
T
S TRA EGY
Story
s
Vi
ue
sio
Val
n
Policy Results for Budgeting
people
S t re t
ose
ch
rp
al
go
Pu
s
P rin ci p l e s
Innovation Monitoring
Partnerships
Figure 3: Elements of DOC’s operating model.
16 Department of Conservation Statement of Intent 2015–2019The context of this strategy
Operational risks 3. Operating discipline – now that major structural
The Department is familiar with a wide range of change is complete, DOC’s focus is to embed the
operational risks that it manages in its annual work new structure and operate efficiently and effectively.
programme. However, some risks do not conform The partnership strategy is outlined in the strategic
to annual cycles; the Department manages these
intentions section above. DOC’s prioritisation tools are
specifically as events unfold. These include:
described in Part III of the DOC Four-year Plan, available
•• Flooding, fire and other extreme weather events. at www.doc.govt.nz/four-year-plan.
The Department relies on prioritisation approaches
The focus on operating discipline seeks to instil a culture
to manage responses to these environmental impacts.
that places greater importance on cost-efficiency and
•• Other events that rely on the Department’s ability to
eliminating waste, supported by simple customer-centric
move resources around to manage risks. For example,
processes. The Department’s financial management
the Department has recently responded to a key,
practice is to maintain a monthly four-year financial
though irregular, risk in natural heritage related to
forecast, which enables timely action to manage cost
the natural cycle of beech masting. This type of event
pressures. Future initiatives will build on the success
results in large-scale predator irruptions that severely
impact on fledglings from species such as mohua achieved with a range of current savings initiatives,
and kea. Management is responding by shifting including the Support Services Review and the Delivery
Departmental resources around, and timing operations Project. To date, these initiatives have saved the
and the funding required to best effect when mast years Department over $11 m per annum.
are predicted. Initiatives to address cost pressures are included in
This approach often means that resources need to be Annex 2 of the DOC Four-year Plan, available on the
prioritised and then reserved until field conditions DOC website.
allow DOC to make the greatest impact on these
predator populations. This management strategy will be
further advanced as communities’ skills in pest control
DOC is contributing to Better Public
techniques are improved, and communities engage in Services results
priority work at the right time to maximise their impact To assist the Government’s Better Public Service results,
based on monitoring programme predictions. the Department is:
•• Working with businesses to achieve conservation
Financial sustainability and managing gains in ways that deliver environmental, social and
cost pressures economic benefits to New Zealanders
The Department uses three main interconnected strategic •• Making changes to where the Department works
levers to achieve financial sustainability and manage cost and what it focuses on, to improve both efficiency
pressures over the next 4 years and beyond. These are: and effectiveness of its work programmes
1. Partnership strategy – increasing engagement, and •• Emphasising partnerships, building relationships,
working with others. The aim is to grow conservation sharing skills and knowledge, and involving others,
through working with and enabling others. including other public service agencies
•• Working with all NRS agencies to implement medium-
2. Prioritisation tools – natural heritage, historic and
term priorities agreed by Government for the sector, as
recreation prescriptions, and working on priorities
set out in the Business Growth Agenda and reported
to achieve the greatest contributions to outcomes.
through the Building Natural Resources progress reports.
Department of Conservation Statement of Intent 2015–2019 17The context of this strategy
Our focus areas for the next 4 years Key
The Department has developed an integrated Performance improving
monitoring and reporting framework for its outcome,
Performance maintained
five intermediate outcomes and stretch goals. The
information derived from the framework will guide Performance declining
targets and the focus of effort in the future. Performance measures yet to be developed
The Department measures its impact and that of its One or more of the conditions listed may apply. The
partners in each intermediate outcome area using three results for some outcomes, notably natural heritage,
to four key indicators. Progress on these performance reflect a composite of indicators and measures which
indicators is reported annually through DOC’s Annual may individually be improving or declining, and the
Report. The 2019 performance indicators (opposite) show performance rating is a generalisation.
the 2015 national performance indicator status and areas
that DOC has prioritised for significant improvement
over the next 4 years. Definitions
Improving – Progress towards the outcome described
is positive; overall conditions are improving; numbers
are increasing; targets are being met or exceeded.
Maintained – The state of the outcome described is
stable; overall conditions are neither improving nor
declining; numbers are stable; if targets are being met,
then the outcome is being achieved.
Declining – Progress towards the outcome described
is negative; overall conditions are degrading; numbers
are decreasing; targets are not being met.
18 Department of Conservation Statement of Intent 2015–2019Department of Conservation 2019 performance indicators
Current Four-year
Measure status target
New Zealanders gain environmental, social and economic benefits from healthy functioning ecosystems, from
recreation opportunities, and from living our history
Tracking trends in the benefits that New Zealanders seek and receive from the natural, historic and cultural heritage
managed by DOC
Tracking the relative value of conservation to New Zealanders as an indicator of support for conservation
Natural heritage – The diversity of our natural heritage is maintained and restored
Indigenous dominance – ecological processes are natural
Species occupancy – the species present are the ones you would expect naturally
Ecosystem representation – the full range of ecosystems is protected somewhere4
Historic heritage – Our history is brought to life and protected
The condition of actively conserved historic places
The trend in New Zealanders’ awareness of the Department as a manager of historic places
The trend in visitor numbers at Historic Icon sites
The trend in visitor satisfaction with the quality of the experience provided at historic places
Recreation – New Zealanders and our visitors are enriched by outdoor experiences
The trend over time in New Zealanders’ awareness of DOC as a recreation provider
The trend in participation in recreation on public conservation lands and waters
The trend in visitor satisfaction with the quality of the experience and opportunities provided
Engagement – New Zealanders connect and contribute to conservation
Change in the importance of conservation to New Zealanders
Change in the quality of the Department’s engagement with key associates
Change in the satisfaction of tangata whenua with the Department’s activities to help them maintain their
cultural relationships with taonga
Business partnerships – Every business fosters conservation for this and future generations
Increase in engagement of the commercial sector in conservation partnerships
Change in the level of investment in conservation from the commercial sector
Improvement in level of return on investment for key DOC products and services
Organisational capability
Leadership: DOC has the leaders it needs to perform well now and in the future
Relationships: DOC identifies, builds and manages relationships critical to achieving results
Culture: DOC has the type of culture it needs to achieve results now and in the future
People: DOC has the skills and competencies to achieve its results in collaboration with others
Information and communications technology (ICT): DOC has the ICT it needs to achieve results and contribute to others
Asset management: DOC’s asset-related decisions support current and future service delivery
Structure: DOC’s structure is linked to its future business needs
4
This indicator is made up of terrestrial, freshwater and marine components. The terrestrial component has met its first milestone of more
than 400 ecosystem management units under management. The marine and freshwater components will be progressed through the stretch
goals established during the 2014/15 year.
Department of Conservation Statement of Intent 2015–2019 19Natural heritage outcomes model
Intermediate outcome logic models
20
DOC’s Treaty obligations
regarding natural heritage are
understood
DOC staff understand that
working with others is essential
to natural heritage conservation
DOC seeks appropriate
innovative approaches to
The relevance & benefits of natural heritage management
natural heritage to parties are A full range of New Zealand’s
understood ecosystems is conserved to
DOC and others plan DOC incorporates a healthy functioning state
coherent natural heritage mātauranga Māori into its
Roles & contribution of natural interventions work programmes
heritage management players & Nationally threatened
DOC demonstrates national
gaps/overlaps are understood species are conserved to
leadership in the natural
DOC and others build tools, DOC uses, disseminates and ensure persistence
heritage space
technology, resources, supports the application of
DOC understands how to facilities & systems for relevant research on natural
measure state and change of Nationally iconic natural
natural heritage management heritage DOC delivers high quality
natural heritage features are maintained or
natural heritage interventions The diversity
restored
effectively and efficiently
DOC builds capability and DOC applies innovation of our natural
Current NZ natural heritage capacity for natural heritage where appropriate to heritage is
state and trends are understood Nationally iconic species
management (internal & overcome barriers to natural Others deliver high quality
(stocktake) external) heritage management natural heritage interventions
are managed to ensure their maintained
populations are maintained
effectively and efficiently and restored
Department of Conservation Statement of Intent 2015–2019
or restored
Threats & drivers of change to DOC and others measure DOC works in effective
ecological integrity and barriers and report on state and natural heritage partnerships DOC and tangata whenua
Locally treasured natural
to natural heritage management trends in natural heritage deliver high quality natural
heritage is maintained or
are understood heritage interventions that
restored as partnerships
DOC facilitates natural are mutually beneficial
DOC and others produce key heritage work by others
Impact assessment, research relevant to natural (e.g. DOC business Public conservation lands,
cost-benefit analysis and heritage processes and culture) waters and species are
prioritisation methodologies for
held for now and future
natural heritage interventions
Tangata whenua and DOC generations
are understood
share responsibility for NZ
natural heritage
Management actions and
innovation to mitigate threats to
natural heritage are understood
DOC understands and respects
environmental values from a
whānau, hapū, iwi perspective
DOC and others measure, evaluate and report on the impact of natural heritage interventionsHistoric heritage outcomes model
Department of Conservation Statement of Intent 2015–2019
DOC knows the location and
Historic visitor destinations
understands the nature and Historic places are protected
are marketed effectively
condition of historic places from avoidable human
impacts
DOC & others understand Historic heritage is protected
Quality historic experiences
Protection of historic places and the basic duty of care for and conserved for future
are appealing and safe
artefacts is promoted historic heritage Selected historic places are generations Our history
actively conserved by being is brought
maintained, and stabilised, More people visit historic
History is well-researched and A representative range of repaired or restored More New Zealanders to life and
places
recorded historic places with high engage in their heritage protected
heritage significance is and value the benefits of
identified Selected historic places are interacting with it
New Zealanders understand,
DOC understands the both actively conserved and
value and identify with
expectations of communities, further developed to provide
historic places managed by
iwi and businesses about a quality visitor experience
DOC
historic heritage
More conservation is achieved by others
Conservation gains from more business partnerships
Fulfilling responsibilities under section 4 of the Conservation Act 1987 and obligations arising from Treaty of Waitangi SettlementsRecreation outcomes model
22
More international
and domestic visitors
to Icon tourist
Destinations are
destinations
marketed as part of
‘NZ Inc.’ People are aware
DOC understands visitor
of New Zealand’s More New Zealanders
demand for recreation and
‘wow’ places and enjoy Gateway
tourism Quality experiences encouraged to visit destinations Enjoyable New
are appealing and NZ experiences lead to
safe
Zealanders
Collaborative planning more visits, more
DOC understands the
with other groups to More people enjoy often and our visitors
expectations of communities
and businesses meet recreation needs
New Zealanders are locally treasured are enriched
Opportunities are active in the outdoors destinations
accessible to the New people begin to by outdoor
resident and travelling enjoy the outdoors experiences
Communities, businesses public New Zealanders have More people enjoy
and visitors understand an active connection the backcountry
DOC’s mandate and context with conservation
An optimal mix of
facilities is provided More people can
access public
conservation lands,
waters and species
More conservation is achieved by others
Department of Conservation Statement of Intent 2015–2019
Conservation gains from more business partnerships
Fulfilling responsibilities under section 4 of the Conservation Act 1987 and obligations arising from Treaty of Waitangi SettlementsEngagement outcomes model
Department of Conservation Statement of Intent 2015–2019
Conservation opportunities
and gains enable active and
prosperous whānau, hapū
and iwi
DOC understands Treaty New Zealanders understand
obligations regarding conservation and its benefits
engagement
Conservation is redefined People and organisations
DOC staff understand that (mātauranga Māori and more motivated to do
working with others is essential DOC tells the conservation cultural values) conservation
for growing conservation story of Treaty partnerships
DOC grows people’s general People and organisations
DOC understands others and DOC presents an integrated awareness of conservation have the capability
their expectations and consistent face for and capacity to act on
conservation Conservation is core to
engagement
DOC galvanises people to New Zealanders’ identity,
Others understand DOC’s take specific conservation values and thinking
mandate and context, and DOC builds knowledge, action People and organisations are New Zealanders
value tools and resources for provided with conservation
opportunities (by DOC and More conservation activity is connect and
conservation engagement
DOC builds relevant
others) achieved by others contribute to
DOC has good working capability and capacity of
relationships with others others (e.g. knowledge and
conservation
DOC takes effective action
skills) Conservation is seen as an
to engage others (promotion People and organisations
essential investment in NZ’s
and education) get involved in effective
DOC understands barriers to prosperity and brand
conservation activity (e.g.
others doing conservation and DOC develops partnerships
volunteers, businesses)
how to overcome them DOC assesses and with others for growing
articulates net conservation conservation
value from engagement DOC and others work
DOC has a sound model of
initiatives together effectively for
what makes people change in DOC (and others) allocate
regard to conservation available funding effectively growing conservation (e.g.
to grow conservation within partnerships)
DOC understands mātauranga
Māori concepts, paradigms People and organisations
and values have positive experiences
with conservation
Others become independent
of DOC in their conservation
work
Whānau, hapū and iwi exercise their mana whenua through effective partnerships with DOC (and others) in conservationBusiness partnerships outcomes model
24
DOC understands Treaty
obligations regarding DOC tells the conservation
business partnerships story of Treaty partnership
Value is created for DOC
DOC knows what businesses DOC takes a ‘partnership and its business partners
and their customers want approach’ with businesses (‘win-win’)
DOC understands the worth DOC presents an Businesses recognise
to businesses and their integrated and consistent how conservation can
customers of conservation face to business (e.g. help them achieve greater
national consistency) business success and they
Conservation outcomes are
DOC understands the value are enabled to do so
maximised from business
to conservation from our DOC has good business partnerships
business partnerships engagement and account Businesses recognise
management backed by the relevance of the
DOC knows different ways to
quality information (e.g. DOC brand and want to Businesses are more Every business
CRM) motivated and capable to
engage with businesses and associate with it fosters conservation
undertake conservation
their customers
independently of DOC for this and future
DOC business processes A range of new generations
DOC understands the value and culture enable conservation-related
entrepreneurial approaches DOC’s own products,
of conservation assets (e.g. opportunities is in place for
by DOC where needed services and brand
for discussions with partners) businesses
maximise conservation and
Department of Conservation Statement of Intent 2015–2019
business outcomes
DOC understands and DOC has customer-
Businesses understand,
articulates net conservation focused infrastructure
value and engage in
value from individual initiatives for engagement with
conservation
businesses and consumers
(e.g. marketing, online
DOC allocates sufficient channels) Conservation opportunities
resources for servicing and gains enable active
partnerships commitments and prosperous whānau,
DOC has quality products
hapū and iwi
and services that are easy
DOC understands to find and buy (new or
mātauranga Māori concepts, current)
paradigms and values
Whānau, hapū and iwi exercise their mana whenua through effective partnerships with DOC (and others) in conservation
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