DOMESTIC PRICE RATE - DHL
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DOMESTIC PRICE RATE
PREPAID RATES
Affordable Transparent & Simple Box-Based Rates for Nationwide Delivery
PRICE
DIMENSION
SIZE
L+W+H PENINSULAR MALAYSIA SABAH & SARAWAK
(ZONE 1) (ZONE 2)
Document - RM 7.50 RM 15.00
XXS / A5 FLYER 30 cm RM 7.90 RM 17.00
XS / A4 FLYER 53 cm RM 9.50 RM 27.00
S / A3 FLYER 65 cm RM 13.90 RM 37.00
M / A2 FLYER 88 cm RM 18.00 RM 68.90
L 110 cm RM 24.40 RM 124.00
XL 139 cm RM 35.00 RM 233.20
XXL 150 cm RM 50.00 RM 342.40
WALK-IN RATES – By Weight
Affordable Transparent & Simple Weight-Based Rates for Nationwide Delivery
PRICE
Weight WITHIN WITHIN CROSS SAME & SAME &
(KG) WEST TO
SELANGOR, STATE OF STATE OF CROSS CROSS
EAST
K.LUMPUR, WEST WEST STATE OF STATE OF
[0.001 – 15.000] MALAYSIA
PUTRAJAYA MALAYSIA MALAYSIA ISLANDS P.O. BOXES
(ZONE 3)
(ZONE 1) (ZONE 1) (ZONE 2) (ZONE 4) (ZONE 5)
0.001 0.500 8.00 8.00 8.50 10.00 19.90 14.85
0.501 1.000 9.00 9.00 10.05 10.05 27.00 21.20
1.001 1.500 10.05 10.05 11.15 11.15 30.60 27.55
1.501 2.000 10.60 10.60 12.20 12.20 37.60 33.90
2.001 2.500 11.65 11.65 15.15 15.15 52.30 40.30
2.501 3.000 12.70 12.70 16.90 16.90 52.30 46.65
3.001 3.500 13.80 13.80 18.65 18.65 67.10 53.00
3.501 4.000 14.30 14.30 20.40 20.40 67.10 59.35
4.001 4.500 14.85 14.85 22.15 22.15 81.90 65.70
4.501 5.000 14.85 14.85 23.30 23.30 81.90 72.10
5.001 5.500 15.90 15.90 24.50 24.50 96.60 78.45
5.501 6.000 15.90 15.90 25.65 25.65 96.60 84.80
6.001 6.500 16.95 16.95 26.80 26.80 111.40 91.15
6.501 7.000 16.95 16.95 28.00 28.00 111.40 97.50
7.001 7.500 18.00 18.00 29.15 29.15 126.10 103.90
7.501 8.000 18.00 18.00 30.30 30.30 126.10 110.25
8.001 8.500 20.15 20.15 31.50 31.50 140.90 116.60
8.501 9.000 20.15 20.15 32.65 32.65 140.90 122.95
9.001 9.500 21.20 21.20 33.80 33.80 155.70 129.30
9.501 10.000 21.20 21.20 35.00 35.00 155.70 135.70
10.001 10.500 28.60 28.60 36.15 36.15 170.60 142.05
10.501 11.000 29.70 29.70 37.30 37.30 170.60 148.40
11.001 11.500 30.75 30.75 38.50 38.50 185.40 154.75
11.501 12.000 31.80 31.80 39.65 39.65 185.40 161.10
12.001 12.500 32.85 32.85 40.80 40.80 200.30 167.50
12.501 13.000 33.90 33.90 42.00 42.00 200.30 173.85
13.001 13.500 35.00 35.00 43.15 43.15 215.10 180.20
13.501 14.000 36.05 36.05 44.30 44.30 215.10 186.55
14.001 14.500 37.10 37.10 45.45 45.45 230.00 192.90
14.501 15.000 38.15 38.15 46.65 46.65 230.00 199.30
WALK-IN RATES – By Weight
Affordable Transparent & Simple Weight-Based Rates for Nationwide Delivery
PRICE
Weight WITHIN WITHIN CROSS SAME & SAME &
(KG) WEST TO
SELANGOR, STATE OF STATE OF CROSS CROSS
EAST
K.LUMPUR, WEST WEST STATE OF STATE OF
[15.001 – 30.000] MALAYSIA
PUTRAJAYA MALAYSIA MALAYSIA ISLANDS P.O. BOXES
(ZONE 3)
(ZONE 1) (ZONE 1) (ZONE 2) (ZONE 4) (ZONE 5)
15.001 15.500 39.20 39.20 47.80 47.80 244.80 205.65
15.501 16.000 40.30 40.30 48.95 48.95 244.80 212.00
16.001 16.500 41.35 41.35 50.15 50.15 259.70 218.35
16.501 17.000 42.40 42.40 51.30 51.30 259.70 224.70
17.001 17.500 43.45 43.45 52.45 52.45 274.50 231.10
17.501 18.000 44.50 44.50 53.65 53.65 274.50 237.45
18.001 18.500 45.60 45.60 54.80 54.80 289.40 243.80
18.501 19.000 46.65 46.65 55.95 55.95 289.40 250.15
19.001 19.500 47.70 47.70 57.15 57.15 304.20 256.50
19.501 20.000 48.75 48.75 58.30 58.30 304.20 262.90
20.001 20.500 49.80 49.80 59.45 59.45 319.10 269.25
20.501 21.000 50.90 50.90 60.65 60.65 319.10 275.60
21.001 21.500 51.95 51.95 61.80 61.80 333.90 281.95
21.501 22.000 53.00 53.00 62.95 62.95 333.90 288.30
22.001 22.500 54.05 54.05 64.15 64.15 348.80 294.70
22.501 23.000 55.10 55.10 66.30 66.30 348.80 301.05
23.001 23.500 56.20 56.20 66.45 66.45 363.60 307.40
23.501 24.000 57.25 57.25 67.65 67.65 363.60 313.75
24.001 24.500 58.30 58.30 68.80 68.80 378.50 320.10
24.501 25.000 59.35 59.35 69.95 69.95 378.50 326.50
25.001 25.500 60.40 60.40 71.15 71.15 393.30 332.85
25.501 26.000 61.50 61.50 72.30 72.30 393.30 339.20
26.001 26.500 62.55 62.55 73.45 73.45 408.20 345.55
26.501 27.000 63.60 63.60 74.60 74.60 408.20 351.90
27.001 27.500 64.65 64.65 75.80 75.80 423.00 358.30
27.501 28.000 65.70 65.70 76.95 76.95 423.00 364.65
28.001 28.500 66.80 66.80 78.10 78.10 437.90 371.00
28.501 29.000 67.85 67.85 79.30 79.30 437.90 377.35
29.001 29.500 68.90 68.90 80.45 80.45 452.70 383.70
29.501 30.000 69.95 69.95 81.60 81.60 452.70 390.10WALK-IN RATES – By Weight
Affordable Transparent & Simple Weight-Based Rates for Nationwide Delivery
Terms & Conditions:
1. Prices are inclusive of 6% SST
2. Shipment to Zone 4 & 5 standard rate apply
3. Paper Proof of Delivery (PPOD), Multipiece, Cash on Delivery (COD) solutions
unavailable for Zone 4 & 5 shipment
4. DHL eCommerce General Terms & Conditions applied.
Shipping Conditions:
1. Maximum weight up to 30kg
2. Maximum dimension (Length+Width+Height) is 150cm
Transit Times:
• Major Towns : Next day
• West Malaysia : 2 to 4 days
• East Malaysia : 3 to 5 days
• Delivery Timings : Mon to Sat, 9am to 6pm
Customer Service
• Contact Number : +603-2779 2300
• Operation Hours :
Monday to Friday : 9am to 7pm
Saturday : 9am to 2pm
Closed : Sundays, National Public Holiday & Selangor State Holidays
Track Your Parcel:
https://ecommerceportal.dhl.com/track/CROSS BORDER PRICE RATE
CROSS BORDER PRICE RATE
Parcel International Direct Expedited
USA - Non Remote USA - Remote * United Kingdom Australia Singapore
Weight (kg)
(MYR) (MYR) (MYR) (MYR) (MYR)
0.50 93.60 121.70 65.00 68.90 36.40
1.00 148.20 192.70 106.60 119.60 48.10
1.50 202.80 263.70 146.90 159.90 59.80
2.00 257.40 334.70 188.50 200.20 71.50
2.50 312.00 405.60 230.10 239.20 84.50
3.00 366.60 476.60 270.40 279.50 96.20
3.50 421.20 547.60 312.00 319.80 107.90
4.00 475.80 618.60 352.30 358.80 120.90
4.50 530.40 689.60 393.90 399.10 132.60
5.00 590.20 767.30 434.20 439.40 144.30
5.50 644.80 838.30 475.80 478.40 162.50
6.00 699.40 909.30 517.40 518.70 174.20
6.50 754.00 980.20 557.70 559.00 187.20
7.00 - - 599.30 598.00 198.90
7.50 - - 639.60 638.30 210.60
8.00 - - 681.20 677.30 223.60
8.50 - - 721.50 717.60 235.30
9.00 - - 763.10 757.90 247.00
9.50 - - 804.70 796.90 258.70
10.00 - - 845.00 837.20 271.70
10.50 - - 886.60 877.50 293.80
11.00 - - 926.90 916.50 306.80
11.50 - - 968.50 956.80 318.50
12.00 - - 1008.80 997.10 330.20
12.50 - - 1050.40 1036.10 341.90
13.00 - - 1092.00 1076.40 354.90
13.50 - - 1132.30 1116.70 366.60
14.00 - - 1173.90 1155.70 378.30
14.50 - - 1214.20 1196.00 390.00
15.00 - - 1255.80 1236.30 403.00
15.50 - - 1297.40 1275.30 432.90
16.00 - - 1337.70 1315.60 444.60
16.50 - - 1379.30 1355.90 456.30
17.00 - - 1419.60 1394.90 469.30
17.50 - - 1461.20 1435.20 481.00
18.00 - - 1501.50 1474.20 492.70
18.50 - - 1543.10 1514.50 505.70
19.00 - - 1584.70 1554.80 517.40
19.50 - - 1625.00 1593.80 529.10
20.00 - - 1666.60 1634.10 540.80
* Remote Area: Alaska, Hawaii, Puerto Rico, Virgin Islands, and GuamCROSS BORDER PRICE RATE
Packet Plus International Standard
Box 1 (Max 1kg) Box 2 (Max 2kg)
Country
(MYR) (MYR)
Bahrain 144.00 183.00
Brazil 129.00 162.00
Canada 146.00 183.00
China 105.00 129.00
Finland 110.00 132.00
France 119.00 150.00
Germany 97.00 121.00
Hong Kong 81.00 99.00
India 72.00 89.00
Indonesia 77.00 95.00
Italy 100.00 122.00
Japan 183.00 232.00
Korea (South) 77.00 93.00
Netherlands 120.00 150.00
New Zealand 100.00 123.00
Norway 105.00 129.00
Philippines 72.00 89.00
Rest of World 202.00 253.00
Russia 86.00 104.00
Spain 123.00 154.00
Taiwan 72.00 90.00
Thailand 74.00 88.00
UAE 154.00 195.00
* The rate above is not included Box
Length (L) Width (W) Height (H) Selling Price (MYR)
Box1 33.3 17.7 9.7 3.00
Box2 33.3 31.7 9.7 5.00CROSS BORDER PRICE RATE
DHL Carton Box Rate
Recommended
Length (L) Width (W) Height (H) DIM Weight Selling Price (MYR)
Weight
Box 1 33.3 17.7 9.7 1.00 kg 1.00 kg 3.00
Box 2 33.3 31.7 9.7 2.00 kg 2.00 kg 5.00
Box 3 33.3 31.7 17.7 3.74 kg 5.00 kg 6.00
Box 4 33.1 31.5 33.3 6.94 kg 10.00 kg 14.00
Box 5 41.1 35.3 35.7 10.36 kg 15.00 kg 17.00
Box 6 47.5 39.8 37.7 14.25 kg 20.00 kg 20.00
Box 7 53.5 43.8 39.7 18.61 kg 25.00 kg 23.00
Terms & Conditions:
1. Prices are inclusive of 6% SST
2. DHL eCommerce General Terms and Conditions applied.
Customer Service Helpdesk:
Contact Details for all your queries & issues.
+603-2779 2300
Hotline
Monday – Friday (9am - 6pm)
Email cs-ecom.my@dhl.com
https://www.dhl.com/my-en/home/our-divisions/ecommerce/customer-
FAQs
service/business-customer-faq.html
Live Chat https://ecommerceportal.dhl.com/retail/
Parcel Tracking https://ecommerceportal.dhl.com/track/
Facebook Messenger https://m.me/DHLeCommerceSolutionsMYGENERAL TERMS & CONDITIONS 1. Definitions (4) In case of non-payment by the Sender of any outstanding amount, DHL eCommerce shall be entitled to suspend any or all of “DHL eCommerce” means DHL eCommerce (Malaysia) Sdn Bhd. the services, charge interest on all overdue amounts from the due date until payment and/or exercise such other right or remedy “E-Commerce Related Services” mean E-Facilitation and E-Fulfillment Services as offered by DHL eCommerce. in respect of such outstanding amount. “E-Facilitation Services” include but is not limited to web-shop or store management, including program and order management (5) In the event that the Sender’s original choice of service and/or product is no longer applicable or available for any reason, DHL services as well as operation and maintenance of customer’s web-shop or store, including product listing, online sales, customer eCommerce reserves the right to select the next best available or appropriate service and/or product in respect of the Sender’s relationship management, customer service support and coordination of contacts with third party service providers as individually Shipment and the charges for the service and/or product actually performed shall constitute the charges for the said Shipment. agreed between the Parties. (6) DHL eCommerce reserves the right to charge based on the higher of actual or volumetric weight per piece and any Shipment “E-Fulfillment Services” include but is not limited to storage and fulfillment services as individually agreed between the Parties. may be re-weighed and re-measured by DHL eCommerce to confirm this calculation. This is referred to as “chargeable weight” “GTC” means these General Terms and Conditions of DHL eCommerce. and may be billed on a separate invoice. “Recipient” means the addressee to whom the Shipment is sent. 7. Liability “Parties” refers to Sender and DHL eCommerce, and “Party” refers to each of Sender and DHL eCommerce. (1) DHL eCommerce' s liability for any and all services is strictly limited to direct loss and damage to a Shipment only and to the “Sender” means the party receiving delivery services from DHL eCommerce in accordance with a respective agreement. limits one Shipment is limited to MYR 200.00 or the actual value of the Shipment, whichever is lower. of liability set out in this “Shipment” means one or more mail or parcel items containing goods or press items or dialogue marketing material or other items Section 7. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future or materials which the Sender hands over to DHL eCommerce, and which may be transported and delivered by any means of business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL transport selected by DHL eCommerce, whether by air, road or any other means of transport. Each such shipment is transported eCommerce’s attention before or after acceptance of the Shipment. under limited liability pursuant to these GTC. (2) DHL eCommerce’s liability in respect of any “Prohibited Goods” have the meaning as defined in Section 4 of these GTC. (3) If Sender regards the limits set out in Sections 7(2) as insufficient it must either request for Shipment Value Protection as 2. Scope described in Section 7(5) below (which will entail the payment of a supplementary charge) or make its own insurance (1) These GTC shall apply to all agreements between DHL eCommerce and the Sender regarding the domestic transport and arrangements. delivery of Shipments and any possible ancillary E-Commerce Related Services, unless otherwise agreed in writing by DHL (4) All claims must be submitted in writing to DHL eCommerce within thirty (30) days from the date that DHL eCommerce eCommerce. accepted the Shipment, failing which DHL eCommerce shall have no liability whatsoever. Claims are limited to one claim per (2) As a part of the E-Commerce Related Services, DHL eCommerce may provide links to websites operated by third parties. DHL Shipment, settlement of which will be full and final settlement for all loss or damage in eCommerce is not responsible for the collection or processing of personal data or the operation or contents of such third party connection therewith. All of the original shipping cartons, packing and contents must be made available for DHL eCommerce’s sites. Users should check the terms of use and privacy policies of such websites prior to use. inspection and retained until the claim is concluded. DHL eCommerce is not obliged to act on any claim until all service charges (3) The Sender agrees to be bound by the GTC at the time of account opening. Any revisions to the GTC will be posted at have been paid. www.dhl.com or may be obtained from DHL eCommerce directly upon request. The Sender’s continued use of DHL e-Commerce’s (5) DHL eCommerce can arrange Shipment Value Protection (“SVP”) for Sender covering higher liability limit bands in respect of services including but not limited to transport and delivery of Shipments, E-Commerce Related Services or of any DHL eCommerce loss of or physical damage to the Shipments referred to in Section 7(3) above, provided the Sender requests and signs up for SVP website shall constitute the Sender’s agreement to the revised version of the GTC, and the Sender also agrees to abide by the terms before the Shipment is consigned to DHL eCommerce and pays the applicable supplementary charge for the relevant liability limit of use and privacy policy posted at www.dhl.com. band. Additional terms and conditions relating to SVP shall apply and these shall be communicated to the Sender at the time the (4) The Sender’s general terms and conditions shall not apply and are herewith explicitly excluded, even if DHL eCommerce has Sender signs up for SVP. For the avoidance of doubt, Section 7(4) shall apply to a claim relating to a SVP Shipment. accepted the Shipment without any express objection. Any terms and conditions which amend or modify these GTC shall be agreed 8. Sanctions in writing between the Parties. (1) Sender warrants that neither the receipt, transportation nor the delivery of its Shipments will expose DHL eCommerce or its 3. Agreement and Services employees, servants, agents, subcontractors, insurers or reinsurers to any sanction, prohibition or penalty (or any risk of sanction, (1) Contracts regarding transport and delivery of Shipments are concluded between the Sender and DHL eCommerce, either in prohibition or penalty) whatsoever imposed by any state, country, international governmental organization or other relevant written form or by way of hand-over of the Shipment and acceptance of the same for transport and delivery in accordance with authority (collectively "Sanctions") by reason of the content of the Shipments, any insurance of the Shipments taken out by the these GTC. Sender or any other person with an interest in the Shipments, the destination of the Shipments, the intended consignee of the (2) DHL eCommerce accepts Shipments for transport and delivery from the Sender at the sites of DHL eCommerce, or picks up Shipments or the purchaser or end user of the content of the Shipments. such Shipments at agreed sites of Sender, in order to deliver such Shipments to the Recipient directly or have them delivered by (2) Sender warrants in particular, that: another service provider. (a) Shipments shall not include any goods which appear on any applicable list of prohibited goods as shall be determined from (3) The Sender shall label the Shipment correctly and provide all necessary details to enable DHL eCommerce to perform the time to time by the United States, the United Nations, the European Union, the country of origin, country of destination and any services including transport and delivery, settling of damages claims and/or return of the Shipment, as the case may be. transit countries; (4) DHL eCommerce will accept special instructions from the Sender for Shipments only if these instructions are notified in the (b) delivery of its Shipment to the intended consignee will not, in and of itself, contravene any of the prohibitions set forth from agreed form or in a separate agreement between the Parties. DHL eCommerce is not obliged to comply with any special time to time by the United States, the United Nations, the European Union, the country of origin, country of destination and any instructions if these are issued only after the Shipment has been handed over for transport and delivery. transit countries; and (5) The Sender agrees to all routing and diversion, including the possibility that the Shipment will be transported via intermediate (c) delivery of this Shipment to the intended consignee will not, in and of itself, result in any funds or economic resources being stops, at the sole and absolute discretion of DHL eCommerce. made available directly or indirectly to or for the benefit of any person entity or body which is listed or designated. in any 4. Shipments Sanctions or legislation covering Denied Parties as set forth from time to time by the United States, the United Nations, the (1) DHL eCommerce shall not undertake the transport and delivery of any Shipment which contains Prohibited Goods (as defined European Union, the country of origin, country of destination and any transit countries. below). Prohibited Goods include, but are not limited to the items listed below, and as may be updated from time to time by DHL (3) Sender agrees to provide DHL eCommerce immediately on request with full information about the nature of its Shipment and eCommerce (the latest updated list is available at www.dhl.com): their intended use, as well as the identities of all parties which have any legal, financial or commercial interest in the Shipment. (a) Shipments the content, external form, transportation or storage of which violates a statutory prohibition or a prohibition by a (4) DHL eCommerce is entitled to inspect Shipments and, in particular, is entitled to access any data or information contained in public authority, in particular – but without limitation – regulations regarding export, import or customs law of the countries of any electronic storage medium and DHL eCommerce shall not be responsible for any delay or damage caused as a result of that origin, destination or transit, or goods for which special equipment (e.g. for temperature-controlled goods), safety precautions or inspection provided that DHL eCommerce shall take reasonable care in inspecting the Shipment. Where data or information is authorizations are required; protected by a password, details of that password shall be provided to DHL eCommerce by Sender on request. (b) Shipments or items the transportation of which is prohibited or is subject to special restrictions under applicable laws and (5) Sender shall indemnify DHL eCommerce against all loss, damage, fines and expenses whatsoever, including but not limited to regulations; exposure of DHL eCommerce, its employees, servants, agents, subcontractors, insurers or re-insurers to any Sanctions arising or (c) Shipments the transportation and/or storage of which is subject to hazardous goods regulations, including but not limited to resulting from any non-declaration or illegal, inaccurate and/or inadequate declaration in respect of the Shipment by the Sender goods that are not completely free from restrictions under applicable laws and regulations; or from any other cause in connection with the Shipment for which DHL eCommerce is not responsible. (d) Shipments the content of which violates intellectual property rights, including forged, counterfeit or unlicensed copies of (6) If it appears, in the reasonable judgment of DHL eCommerce that Shipments (or any activities required in respect of the products (brand and trademark piracy); Shipments by DHL eCommerce or any other person) may expose DHL eCommerce or their employees, servants, agents, (e) Shipments the content or external characteristics of which may cause death or injury to or infection of persons or damage to subcontractors, insurers or reinsurers to any breach of Sanctions or risk of breach of Sanctions, then: property; (a) DHL eCommerce may refuse to carry Shipments or alternatively DHL eCommerce may without notice to Sender (but as his (f) Shipments containing live animals or human remains; with the exception of invertebrates if and where permitted under the agent only) take any measure(s) and/or incur any additional expense to carry or to continue the Shipment thereof, and/or provisions of applicable laws and regulations; abandon the Shipment and/or store the Shipment ashore or afloat, under cover or in the open, at any place, which abandonment (g) Shipments containing narcotics or intoxicants; or storage shall be deemed to constitute due performance by DHL eCommerce of all of its obligations in respect of that Shipment; (h) Shipments containing cash or other methods of payment, precious metals, works of art, jewelry, watches, precious stones or (b) Sender shall indemnify DHL eCommerce against any additional expense so incurred; other valuables or securities (unless otherwise agreed by DHL eCommerce in its sole and absolute discretion); (c) Sender shall indemnify DHL eCommerce against any and all claims whatsoever brought by any third party in respect of the (i) Unfranked or insufficiently franked Shipments and Shipments transported or posted with the intention of fraudulently obtaining Shipments; and the transport service without paying for it; (d) DHL eCommerce may, without notice to Sender, provide any state, country, international governmental organization or other (j) Shipments that contain weapons, especially firearms, or parts thereof, imitation weapons or ammunition; and relevant authority with full information about the Shipments, including the identities of all parties which have any legal, financial (k) Shipments which contain obscene or pornographic articles. or commercial interest in the Shipments. (2) The Sender warrants that the Shipment does not contain any Prohibited Goods and has been correctly packaged and is 9. Limitation of Liability regarding Delay of Delivery appropriately protected. Notwithstanding any other rights of DHL eCommerce, the Sender shall indemnify DHL eCommerce from DHL eCommerce will make every reasonable effort to deliver the Shipment according to DHL eCommerce’s regular delivery any liability for third-party claims resulting from the transportation or delivery of Prohibited Goods or other inadmissible or schedules, but these schedules are not binding and do not form part of the contract. DHL eCommerce is not liable for any damages unlawful goods. The contractual liability of DHL eCommerce for its own conduct and that of its agents or subcontractors remains or loss caused by delay. unaffected. 10. Force Majeure (3) The Sender undertakes to indemnify DHL eCommerce promptly upon first demand against any loss or damages arising out of DHL eCommerce is not liable for any loss or damage arising out of circumstances beyond DHL eCommerce’s control. These any alleged third-party claims and any other loss or damage that DHL eCommerce incurs as a result of the transportation or include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or delivery of the Prohibited Goods. The indemnity by the Sender shall also cover the expenses incurred by DHL eCommerce in recordings; any defect or characteristic related to the nature of the Shipment, even if known to DHL eCommerce; any act or connection with the provision of information, confiscation by the customs authorities or border seizure which are required by law omission by a person not employed or contracted by DHL eCommerce, e.g. Sender, Recipient, third party, customs or other or have been ordered by a court or a government authority. government official; “Force Majeure” - e.g. earthquake, cyclone, hurricane, storm, flood, fog, radiation contamination, pandemic, (4) If a Shipment contains Prohibited Goods or the Shipment – because of its nature (size, format, weight, contents, etc.) or for war, plane crash or embargo, riot or civil commotion, industrial action or disputes, . other reasons – does not comply with Section 4(2) above or with the other provisions of these GTC, DHL eCommerce shall be 11. Warranties of Sender and Indemnification entitled to: The Sender shall indemnify DHL eCommerce from liability for loss or damage resulting from Sender’s failure to comply with the (a) refuse acceptance of the Shipment; following warranties and representations: (b) if the Shipment has already been handed over, return it or store it until its collection; or (a) all documents and information provided by the Sender or its representatives are complete and accurate; (c) transport the Shipment without notifying the Sender and, if necessary and/or required by law, to choose a different route (e.g. (b) the Shipment is acceptable for transport under Section 4 above; by road and sea instead of by air freight as planned) and to invoice the Sender for any additional costs incurred as a result. DHL (c) the Shipment was prepared in secure premises by reliable persons and was protected against unauthorized interference eCommerce shall also be entitled to exercise the rights referred to in the paragraph above if it suspects that the Shipment contains during preparation, storage and any transportation to DHL eCommerce; Prohibited Goods or that there are any breaches of contract and the Sender fails to comply with DHL eCommerce’s request to (d) the Shipment is correctly labeled, addressed and packaged so as to ensure safe transportation with ordinary care in handling; supply information. (e) the Sender has complied with all applicable customs, import, export, data protection laws and regulations, sanctions, (5) DHL eCommerce is not obliged to check whether a Shipment contains Prohibited Goods. However, DHL eCommerce shall be embargoes and other laws and regulations; and. entitled to open a Shipment and to inspect the contents if it suspects that the Shipment contains Prohibited Goods. In addition to (f) the Sender has obtained all necessary consents to provide DHL eCommerce with personal data including Recipient’s data as the foregoing, DHL eCommerce has the right to open and inspect a Shipment without notice for security or customs or other valid may be required for transport, customs clearance and delivery reasons. Further, DHL eCommerce carries out regular checks in accordance with the applicable statutory aviation security 12. Data Protection regulations and if goods which may not be transported by air are found, or if there is reason to suspect that these goods ought not In the event any information submitted by Sender to DHL eCommerce contains personal data that is subject to the protection of to be transported by air, DHL eCommerce shall be entitled to transport the goods by land or sea, notwithstanding its other rights applicable privacy and data protection laws and regulations, DHL eCommerce shall limit the disclosure and processing of the under Section 4(4). personal data (to other members of the Deutsche Post DHL group of companies worldwide and relevant third parties) to such 5. Delivery and Non-Deliverable Shipments extent as is reasonably required to effect performance of the services, to manage and administer the Sender’s account(s) with (1) The Shipments shall be delivered to the Recipient's address specified by the Sender, though not necessarily personally to a DHL eCommerce, to advertise products and services provided by DHL eCommerce (subject at all times to the Sender’s right to Recipient named in person. Shipments to addresses with central mail departments shall be delivered to these departments. decline and DHL eCommerce’s compliance with applicable privacy and data protection laws and regulations) and for such other (2) If necessary for the return of undeliverable Shipment, the Sender agrees that a corresponding return label as per purposes as may be required by law, including, communicating the same to customs authorities. The Sender warrants that all DHL eCommerce’s requirements shall be attached to such Shipment. The Sender shall use best efforts to assist DHL eCommerce in personal data provided to DHL eCommerce has been fairly and lawfully obtained and the Sender has authority to disclose such returning such Shipment, and particularly to furnish all necessary customs documents and all other documents and information personal data to DHL eCommerce for the purposes mentioned above. The Sender shall fully indemnify and keep DHL eCommerce which may be required for the return. fully indemnified against any and all liability incurred by DHL eCommerce as a result of such breach howsoever arising. (3) If the Recipient refuses to accept a Shipment or refuses to make payment, DHL eCommerce shall be entitled to release, sell, 13. Final Provisions destroy or otherwise dispose of such Shipment without incurring any liability to the Sender, Recipient or any other third party, (1) Any dispute arising under or in any way connected with these GTC shall be subject to the non-exclusive jurisdiction of the provided that DHL eCommerce has made reasonable efforts to return such Shipment at the expense of the Sender or if applicable courts of, and governed by the law of, the country of origin of the Shipment. law prohibits or prevents the return of such Shipment to the Sender. (2) The invalidity or unenforceability of any provision of these GTC shall not affect any other part of these GTC. (4) Unless special instructions are issued in accordance with Section 3(4), if an undeliverable Shipment is returned in accordance (3) A person who is not a party to these GTC may not enforce any term of these GTC under any laws purporting to grant such with Sections 5(2) and 5(3), DHL eCommerce reserves the right to determine the timeframe for, the manner (i.e. whether rights which is hereby excluded to the extent permissible but this does not affect any right or remedy of a third party which exists individually or on a consolidated basis) and the mode of transport for such returned Shipment. or is available apart from such laws. 6. Charges 14. Customer Service (1) The Sender shall pay to DHL eCommerce the agreed charges for the agreed services. (1) For any queries or complaints, please contact our customer service at the website below: (2) All prices indicated are net prices and are exclusive of any taxes, customs duties and fees. Such taxes, customs duties and fees http://www.dhl.com.my/en/contact_center/contact_ecommerce/contact_ecommerce_business.html shall be invoiced to and payable or reimbursable by Sender. (3) All invoices shall be due and payable by the Sender, without deduction or set-off, within the credit period granted by DHL eCommerce.
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