SERVICE GUIDE 2021 DHL EXPRESS - Servicegids DHL Express 2021

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SERVICE GUIDE 2021 DHL EXPRESS - Servicegids DHL Express 2021
Servicegids DHL Express 2021   1

DHL EXPRESS
SERVICE GUIDE
2021
SERVICE GUIDE 2021 DHL EXPRESS - Servicegids DHL Express 2021
2     Servicegids
      Service Guide
                  DHL
                    DHL
                      Express
                        Express
                              2021
                                2021                                                                                                                   Service
                                                                                                                                                         Servicegids
                                                                                                                                                               Guide DHL Express 2021        3

    WELCOME TO THE WORLD                                                                     CONNECTING YOUR WORLD
    OF DHL EXPRESS                                                                                        Operating in

    Logistics is more than transport alone. With our logistics services, we connect your
    business to your customer. DHL Express understands that your shipment is more than a
                                                                                                          220+           countries and
                                                                                                                         territories worldwide         260+         aircraft

    package alone. Whatever you send, we know how your shipment can make a difference.
    With our global express network, DHL Express will deliver your products on time and at
    the right place. Whether you are sending a document to Paris or a package to
    Hong Kong. Just as you have promised your customer.                                                          3,200+                                 3,200+
                                                                                                                 facilities
    Corporate Social Responsibility						04                                                                                                             (commercial and
                                                                                                                                                        non-commercial)
    GoGreen in the Netherlands						06
    An appropriate service for every shipment		     		         08

                                                                                                                                                        360+
    Shipping is easy with MyDHL+						10
    E-commerce									12
    Calculate the rate for your DHL Express shipment			        14
    DHL Express additional services						16
    DHL Express surcharges							18
    Simple payment with DHL MyBill 						                      20

                                                                                                                                           400
                                                                                              By the year 2050,
                                                                                              Deutsche Post DHL Group
                                                                                              aims to achieve zero
                                                                                              emissions logistics
                                                                                                                                           million+
                                                                                                                                           shipments
                                                                                                                                                                    36,000+
                                                                                                                                                                    vehicles (own, leased,
                                                                                                                                           per year
                                                                                                                                                                    subcontracted trucks
                                                                                                                                                                    and vans)

                                                                                                                 100,000+                                   84,000+
                                                                                                                                                            Service Points
                                                                                                                  employees
SERVICE GUIDE 2021 DHL EXPRESS - Servicegids DHL Express 2021
4     Servicegids
      Service Guide
                  DHL
                    DHL
                      Express
                        Express
                              2021
                                2021                                                                             Service
                                                                                                                   Servicegids
                                                                                                                         Guide DHL Express 2021   5

CORPORATE SOCIAL
RESPONSIBILITY
Corporate Social Responsibility (CSR) is an integral part of our business strategy. We use our
experience and global presence to help people and the environment, striking a balance between
our economic and social responsibility goals.

COMMITMENT                                                GOTEACH
We do everything we can to make sustainable and           GoTeach reflects our commitment to a better
positive changes in the world. We do this by using        quality of education. We are promoting and
available knowledge and a global presence in a way        developing initiatives across the globe that support
that benefits people and the environment. We focus        individuals in their development and help them
on four strategic areas of involvement to fulfill our     expand their skills. To achieve this we partner with
responsibility: GoGreen, GoHelp, GoTeach, GoTrade         global organizations in the field of education.
and Volunteering.
                                                          GOTRADE
GOGREEN                                                   GoTrade was launched in 2020 to support
GoGreen is DHL‘s environment program. DHL is              sustainable economic growth and globalization
actively working to reduce the impact of logistics on     specifically for small and medium-sized companies
the environment by minimizing the use of natural          (SMEs) trading across borders. By working with
resourcesmand using the most efficient transport.         governments and international organizations, and
This enables DHL toreduce its CO2 emissions.              drawing on our expertise in logistics, customs and
DHL has set itself the ambitious mission: ZERO            trade, we can offer these SMEs real support and
emissions by 2050.                                        practical advice.

GOHELP                                                    VOLUNTEERING
Together with various strong partners we strive           We encourage our employees to take an active part
to improve people‘s living conditions. For example,       in social projects in their immediate environment.
we utilize our logistics expertise to provide effective
emergency aid in areas affected by natural
disasters. We have our own Disaster Response
Team, which works together with the United
Nations and UNICEF.
SERVICE GUIDE 2021 DHL EXPRESS - Servicegids DHL Express 2021
6   Service Guide DHL Express 2021                                                                         Service Guide DHL Express 2021       7

                                     GOGREEN IN THE NETHERLANDS
                                     DHL plays a leading role in sustainable logistics. Through innovation and efficiency in logistics
                                     processes, DHL can substantially reduce the burden on the environment. DHL is at the forefront
                                     when it comes to sustainable transport, from bicycle to truck and even air fleet! More than half
                                     of the express shipments in many Dutch cities are delivered by bicycle in the ‘last mile’. We cycle
                                     where we can. When a package is too large for the bicycle, we use the delivery van that is now
                                     electric in many places. In the meantime, electric trucks have also been introduced in our fleet.
                                     But also the recipient can contribute to the environment by registering their delivery preference.
                                     With these initiatives we are well on our way to Zero Emission in 2050!

                                     Electric delivery vans and trucks                        DHL Express Mobile App
                                     DHL Express already has many electric delivery           But also the receiving consumer can directly
                                     vans in use and the first electric trucks have now       contribute to a cleaner environment. Every
                                     been added. The electric truck was first deployed        package that is delivered at the first delivery
                                     in Rotterdam for the collection and delivery of          attempt saves kilometers and therefore CO2
                                     larger shipments and this will be expanded in            emissions. This is good for the environment, makes
                                     the coming period. Smaller shipments in the city         delivery more efficient and connects sender and
                                     center and in other larger cities are still preferably   receiver even faster. Consumers can enter their
                                     delivered by bicycle such as the Parcycle and the        delivery preference via the DHL Express Mobile
                                     Cubicycle. DHL is one of the leaders in Rotterdam        App. They decide how they want their package to
                                     in the ‘Green Deal 010 Zero Emission City Logis-         be delivered: at home, at a DHL ServicePoint or at
                                     tics’ initiative to create sustainable solutions that    another address or time - exactly how is most
                                     will permanently improve air quality in the city         conventient for them. Fast and efficient for the
                                     center.                                                  receiver, and also sustainable!

                                     GoGreen Climate Neutral Service                          Minder CO2-emissie, meer bomen
                                     You can take care of the environment while ship-         But DHL Express goes further: the CO2 reduction
                                     ping your goods. We offer an all-inclusive carbon        achieved we double by planting trees. We do this
                                     off-setting service for customers with a DHL             together with Team Sunweb, the well-known
                                     account who wish to balance their transport acti-        cycling team. These trees are planted in two
                                     vities with real measures to protect the environ-        Limburg plots where Team Sunweb trains. Team
                                     ment. The service comprises the calculation of           Sunweb itself also plants trees in these forests to
                                     carbon emissions at shipment level, the offsetting       compensate the kilometers traveled by the cycling
                                     of those carbon emissions through DHL’s Carbon           team in a motorized way.
                                     Management activities, and the annual certifica-
                                     tion of those offsetting activities by an accredi-
                                     ted third party, Société Générale de Surveillance
                                     (SGS).
                                                                                                 for more information:
                                                                                                 dhlexpress.nl/green
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AN APPROPRIATE SERVICE
FOR EVERY SHIPMENT
DHL Express is the number one in express transport. DHL Express offers a wide variety of logistics        VARIETY OF SOLUTIONS
solutions. From emergency same day delivery to guaranteed time-definite delivery on the next
possible working day, DHL Express has the right service to meet your needs. On these pages you
will find an overview of all our DHL Express services. How may we help you?                                                                     SAME DAY-SERVICES                     TIME DEFINITE-SERVICES                         DAY DEFINITE-SERVICES

                                                                                                                  Description     For mission-critical shipments             Time-critical shipments with delivery      Reliable and cost-effective service for
                                                                                                                                  that need immediate pickup and             before 9:00 am, before 12:00 noon, or      your less urgent and heavier shipments
                                                                                                                                  delivery within the shortest possible      before close of business, with             with delivery within a few working days.
                                                                                                                                  timeframe or special care.                 a money-back guarantee.*
SAME DAY-SERVICES                                       DAY DEFINITE-SERVICES
For all those mission-critical shipments that need      For shipments that are less urgent, but must be                Service    DHL SPRINTLINE                             DHL EXPRESS 9:00/10:30**                   DHL ECONOMY SELECT
                                                                                                                                  Urgent non-stop delivery of your           Door-to-door delivery before 9:00 am       A cost-saving shipping service for less
immediate pickup and door-to-door delivery              delivered with a specified transit time within                            shipment (from a document to               on the next possible working day. With a   urgent shipments of packages up to 70
within the shortest possible timeframe. Within the      Europe, choose our Day Definite services: a                               a lorry load) at any time in the           money-back guarantee.                      kg and pallets up to 1,000 kg - without
                                                                                                                                  Netherlands or the rest of Europe.                                                    compromising on quality - to more than
Netherlands, in Europe or in the rest of the world.     shipping service for a balance between speed
                                                                                                                                                                                                                        30 destinations in Europe.
We always provide customized delivery solutions.        and costs. Reliable and easy.
By road? By scheduled airline? A helicopter or                                                                                    DHL JETLINE                                DHL EXPRESS 12:00                          DHL IMPORT ECONOMY SELECT
                                                                                                                                  Urgent delivery of your shipment (from     Door-to-door delivery before 12:00         You can import parcels and pallets from-
private jet? Everything is possible.
                                                                                                                                  a document to several pallets) on the      noon on the next possible working day.     nearly every European country with DHL
                                                                                                                                  next available flight out to any           With a money-back guarantee.               IMPORT ECONOMY SELECT.

TIME DEFINITE-SERVICES                                                                                                            destination worldwide.

For time-critical shipments that have to arrive                                                                                   DHL SECURELINE                             DHL EXPRESS WORLDWIDE                      DHL GLOBALMAIL
quickly and on time, choose our Time Definite                                                                                     Possibility for personal guidance          With DHL EXPRESS WORLDWIDE                 For all your international mail (to
                                                                                                                                  (On Board Courier Service) with            we guarantee delivery of your              any country in the world except the
services. Fast national and international deliveries,                                                                             worldwide coverage.                        national and international express         Netherlands).
anywhere in the world, with a choice of different                                                                                                                            shipments before close of business
                                                                                                                                                                             on the day of delivery.
delivery times: before 9:00 am, before 12:00 noon
or before the end of the working day.                                                                                             DHL SAME DAY SOLUTIONS                     DHL IMPORT SERVICES
This we guarantee.                                                                                                                Customized solutions for all your          You can import shipments from more
                                                                                                                                  specific logistic needs.                   than 214 countries around the world
                                                                                                                                                                             with DHL Import Services. With delivery
                                                                                                                                                                             before 9:00 am, before 12:00 noon, or
                                                                                                                                                                             before close of business.

                                                                                                                  Destination     Netherlands, Europe and worldwide          Netherlands, Europe and worldwide          Europe

                                                                                                           Type of shipment       Documents, parcels and pallets             Documents, parcels and pallets             Parcels and pallets

                                                                                                                       Pick-up    Same day, as fast as possible              Same day                                   Same day
                                                                                                                                  after booking

                                                                                                              Book shipment       088 - 0552 888                             via dhlexpress.nl or via 088 - 0552 000    088 - 0552 000

                                                                                                          * The money back guarantee only applies to time-critical shipments with delivery before (import) 9:00, 10:30 and 12:00 .
                                                                                                           Check www.dhlexpress.nl for more information.
                                                                                                          ** Delivery before 10:30 am in the US.
SERVICE GUIDE 2021 DHL EXPRESS - Servicegids DHL Express 2021
10        Service Guide DHL Express 2021                                                                            Service Guide DHL Express 2021   11

SHIPPING IS EASY WITH MYDHL+
MyDHL+ gives you access to all the important online shipping services in one tool. Importing,
exporting, booking pick-ups for your shipment and online tracing are faster and easier than ever.
Whether you are a small company or a multinational corporation, MyDHL+ fits all your shipping
needs and preferences. Welcome to the next generation of online express shipping!

MYDHL+ IS SIMPLY EFFICIENT, FLEXIBLE, PAPERLESS TRADE
INTUITIVE AND TRANSPARANT.            With MyDHL+ you no longer need to print your
Quickly creating and tracing a shipment, or booking            customs invoices, you can simply add these online
a courier pick-up. And all in just a few mouse clicks.         when booking your shipment. Digital processing
With its smart and streamlined interface, MyDHL+               with Paperless Trade facilitates rapid customs
offers an optimum online shipping experience based             clearance of your shipment. In addition, you save
on your preferences.                                           time, printing costs and you make a positive
                                                               contribution to the environment.

                                                               PROACTIEF TRACEREN MET PROVIEW
           DISCOVER THE BENEFITS                               You follow your shipment closely with Track &
             Simply efficient
             Simply intuitive                                  Trace, but MyDHL+ takes it a step further! Would
             Simply flexible                                   you like to be notified by e-mail or SMS when, for
             Simply transparant
                                                               example, your shipment has been picked up,
                                                               cleared by customs or delivered? ProView is
                                                               available in MyDHL+ for all your export and
                                                               import shipments.

     DISCOVER THE BENEFITS OF MYDHL+
        Shipment preferences to auto-populate fields in recurring shipments.
        Customizable templates for waybills and Customs forms.
        I
         nstant access to Commodity Tariff Codes prevents mistakes and saves you time.
        Beforehand an overview of the transit times and shipping rates.
        I
         ncluding an estimate for duties and taxes.
        Online tracing: you know exactly where your shipments are at any given time.
        Share status notifications with others, personalized and sent from your own email address.

     Many more useful features to make your life easier.
SERVICE GUIDE 2021 DHL EXPRESS - Servicegids DHL Express 2021
12   Service Guide DHL Express 2021                                                                                                 Service Guide DHL Express 2021        13

                                                               CROSS FRONTIERS, REACH
                                                               NEW CUSTOMERS AND GROW
                                                               INTERNATIONALLY
                                                               E-COMMERCE                                                DHL ON DEMAND DELIVERY
                                                               Get more out of your business with the cross border       From now on your customers will receive their on-
                                                               E-commerce solutions from DHL Express. We give            line purchases when it suits them. DHL On Demand
                                                               you tips how to grow your webshop internationally,        Delivery (ODD) offers receivers various flexible and
                                                               how to increase conversion and shopping cart              convenient delivery options. Your customers can
                                                               value and increase purchases from your international      choose when and where DHL Express delivers the
                                                               customers. Take advantage of our expertise, our           parcel. This way, DHL Express ensures that the
                                                               fast global network and optimize the experience           delivery is as smooth as the online purchase. And
                                                               of your customers by letting them choose how              that makes for maximum customer satisfaction!
                                                               and when they want to receive their order using
                                                               DHL On Demand Delivery. With these flexible                       C
                                                                                                                                  ollect from a DHL ServicePoint
                                                               delivery options, you increase the chance of purchase             No more waiting at home unnecessarily.
                                                               and you grow 2x faster than retailers without this                Your customer collects their parcel from
                                                               option. And if an order should have to be returned,               a DHL ServicePoint nearby.
                                                               this can be done quickly and easily with our easy
                                                               return service.                                                   S
                                                                                                                                  chedule the delivery
                                                                                                                                 Your customer selects a delivery date
                                                               ENHANCE YOUR SELLING POWER WITH                                   that best suits them.
                                                               DHL EXPRESS COMMERCE
                                                               The optimum shipping solution for your e-commerce                 S
                                                                                                                                  ignature waiver
                                                               business! With DHL Express Commerce you make                      Gives DHL permission to deliver the
                                                               your webshop truly international and reach your                   shipment without signature in the
                                                               customers worldwide. Did you know that 91% of the                 absence of your customer.
                                                               customers first look for the available delivery options
                                                               before proceeding to check-out? Offer your custo-                  elivery to neighbours, reception or
                                                                                                                                 D
                                                               mers all the benefits of DHL Express at check-out                 security
                                                               and increase your conversion rate! Manage their                   Gives DHL permission to deliver the ship-
                                                               orders fast and efficiently in a few simple clicks.               ment to neighbours, reception or security.
                                                               DHL Express Commerce integrates with the biggest
                                                               E-commerce platforms, including Magento,                          Delivery to another address
                                                                                                                                 

                                           70%
                                                               Shopify, WooCommerce, Amazon and eBay.                            Gives DHL permission to deliver to an
Cross border e-commerce          Adding an express option to                                                                     alternative address (such as work,
is growing at an annual          your shipping services can       Plug & Play integration with webshops                          family, school etc.).
rate of:                         increase your shopping cart      Automatic import of orders

25%
                                 value by up to:                  Shipping labels created in a just a few clicks                 Waiting time for holidays
                                                                                                                                 
                                                                  Including Track & Trace and easy Returns

                                 LET’S DO BUSINESS!
                                                                                                                                 If your customer is on holiday, we can
                                                                  Free of charge with a DHL Express account                      hold the shipment for you for up to
                                                                                                                                 30 calendar days.
SERVICE GUIDE 2021 DHL EXPRESS - Servicegids DHL Express 2021
14         Service Guide DHL Express 2021                                                                 Service Guide DHL Express 2021   15

FOUR EASY STEPS
CALCULATE THE RATE FOR
YOUR DHL EXPRESS SHIPMENT

1. WHAT RATE ZONE?                                 . INSIDE OR OUTSIDE THE EUROPEAN
                                                  3
Check the rate zone of the country to which you   UNION
want to send or from which you want to import     Different rates apply for domestic shipments, and
the shipment.                                     for shipments within and outside the European
                                                  Union. The EU rates apply to all shipments within
2. WELKE TARIEFLIJST                              the European Union. Outside the European Union a
Kies zelf hoe laat uw zending moet aankomen:      distinction is made between shipments that do not
                                                  require customs clearance (Documents) and ship-
before 9:00 am?*                                 ments that require a statutory customs declaration
     DHL DOMESTIC EXPRESS 9:00                    in the destination country (Non-Documents).
     DHL EXPRESS 9:00
     DHL IMPORT EXPRESS 9:00                      4. WHAT WEIGHT?
                                                  The rate of your shipment also depends on the
before 12:00 noon?                                weight in kilos or volume in m3 per package or
    D
     HL DOMESTIC EXPRESS 12:00                   item. Are you shipping a large ‚lightweight‚
    DHL EXPRESS 12:00                             package? Then we calculate the volumetric weight.
    DHL IMPORT EXPRESS 12:00                      After calculating the volumetric weight, compare
                                                  this with the actual weight in kilos. The heaviest of
before close of business?                         the two counts as the billable weight of your
    DHL EXPRESS WORLDWIDE                         package/item.
    DHL IMPORT EXPRESS WORLDWIDE
    DHL EXPRESS ENVELOPE
                                                                                           HEIGHT

     CALCULATING THE VOLUMETRIC WEIGHT:
       LENGTH X WIDTH X HEIGHT (IN CM)

                               5000                        LE
                                                             NG                        H
                                                               TH                   DT
                                                                                  WI

* Delivery before 10:30 am in the US.
SERVICE GUIDE 2021 DHL EXPRESS - Servicegids DHL Express 2021
16   Service Guide DHL Express 2021                                                                       Service Guide DHL Express 2021         17

                                      DHL EXPRESS ADDITIONAL
                                      SERVICES
                                      DHL Express offers a wide range of optional services for extra convenience. For these services, a
                                      surcharge applies. For the complete overview of the Additional Services and Surcharges, please
                                      refer to dhlexpress.nl.

                                      DUTIES TAXES PAID                                        RESIDENTIAL ADDRESS
                                      By default, DHL charges duties and taxes to the          Get alerts and scheduling options for home deli-
                                      receiver. The Duties Taxes Paid service enables the      veries. Customers shipping to a home or private
                                      shipper to pay these, and the shipper will be billed     residence can activate specific delivery options by
                                      on the account as specified on the waybill.              designating the delivery address as residential.
                                                                                               For such shipments, DHL Express will proactively
                                      SHIPMENT INSURANCE                                       notify the receiver via SMS or email about the
                                      For extra peace of mind this insurance provides          shipment’s progress. Receivers can then select the
                                      compensation, covering the amount necessary to           most suitable delivery option on the On Demand
                                      repair or replace a shipment in the event of             Delivery website.
                                      physical loss or damage.
                                                                                               GOGREEN CLIMATE NEUTRAL SERVICE
                                      EXTENDED LIABILITY                                       You can take care of the environment while
                                      Extended liability will provide you with additional      shipping your goods. We offer an all-inclusive
                                      peace of mind and financial protection of €400           carbon off-setting service for customers with a
                                      (including transport charges) for your document          DHL account who wish to balance their transport
                                      shipment in case of loss or damage.                      activities with real measures to protect the envi-
                                                                                               ronment. The service comprises the calculation of
                                                                                               carbon emissions at shipment level, the offsetting
                                      BILL TO IMPORTER OF RECORD                               of those carbon emissions through DHL’s Carbon
                                      This service allows the shipper to send a dutiable
                                                                                               Management activities, and the annual certification
                                      shipment to the receiver, with the duties and taxes
                                                                                               of those offsetting activities by an accredited third
                                      invoiced to a third party at destination acting as the
                                                                                               party, Société Générale de Surveillance (SGS).
                                      nominated Importer of Record (IOR).

                                                                                               NEUTRAL DELIVERY
                                      SATURDAY DELIVERY                                        This service allows for delivery of non-document
                                      We offer Saturday delivery services to key cities
                                                                                               shipments without any value of the product, such
                                      in more than 70 Countries. To check availability,
                                                                                               as gifts, being shared or exposed to the receiver.
                                      please contact our Customer Service team.
SERVICE GUIDE 2021 DHL EXPRESS - Servicegids DHL Express 2021
18      Service Guide DHL Express 2021                                                                          Service Guide DHL Express 2021   19

DHL EXPRESS SURCHARGES

FUEL SURCHARGE                                         BREXIT ADJUSTMENT
The fuel surcharge for Time Definite services will     Due to - among other things - the changes in
be based on the monthly average spot prices for        customs regulations, Brexit will result in significant
US Gulf Coast (USGC) kerosene-type jet fuel, as        additional operational costs. For this reason,
reported by the U.S. Department of Energy.             effective 1st January 2021 we will introduce a
                                                       surcharge for all dutiable import and export
The fuel surcharge is adjusted in line with an         shipments between the UK and the countries of
index inincrements of 0.25%. The fuel prices are       the European Union. This surcharge has been
published by the US Department of Energy with a        set at € 0.25 per kg with a minimum amount of
two-month delay. So the fuel surcharge for May,        € 5 per shipment.
for example, is based on the average fuel price in
January.                                               EMERGENCY SITUATION SURCHARGE
                                                       The Emergency Situation Surcharge is a temporary
The fuel surcharge for Day Definite services will      charge, which allows us to cover part of the
be based on the most suitable national measure of       operating cost increases and the necessary air
diesel prices. The surcharge is linked to the consu-   network adjustments. We will continue to evaluate
mer price in local currency of diesel fuel inclusive   and adjust the ESS as market conditions evolve for
of duties and taxes and published here. Within         the duration of the emergency situation.
Europe this is measured by the European Commis-
sion Directorate General for Energy and Transport      For the most recent information, please refer to
and published in the Oil Bulletin.                     our website.

The fuel surcharge is adjusted in line with an index
inincrements of 0.25%. The fuel surcharge is adju-
sted by DHL Express in the month after publication
by the European Commission.

The fuel surcharge tables can be viewed on
MyDHL+.
20       Service Guide DHL Express 2021                                                                 Service Guide DHL Express 2021   21

SIMPLE PAYMENT WITH
DHL MYBILL
DHL MyBill allows you to efficiently manage and pay your DHL invoices online. It’s free, easy and
secure. DHL MyBill helps you streamline your billing process, with all your DHL shipping information
in one secure location. Our secure online environment saves time, eliminates paperwork and is easy
to use because you can receive and pay DHL invoices 24 hours a day, 7 days a week.

ONE SIMPLE ONLINE SOLUTION                                  THE ADVANTAGES OF DHL
DHL MyBill is a simple and effective tool for reviewing     MYBILL:
invoices, making payments, and downloading reports.           
                                                              Receive  email notification of new
Our secure online environment saves time and eliminates       invoices
paperwork for all our Dutch customer DHL Express
accounts in one location. It combines the convenience of      
                                                              P ay invoices online via credit card or
an online interface with the speed and security of            bank funds transfer.
electronic banking.
                                                              Review payment history online.
                                                              

FULL CONTROL WITH DHL MYBILL                                  
                                                              V iew and download copies of all
You maintain full control of all your export and              invoices, including corresponding PDF
import accounts in one profile. Specify the dates you          and TIF documentation.
would like to make a payment and determine the amount
for each payment. Research individual line items on your      Download invoice and shipment
invoices. If you need to file a dispute for charges, it’s        transaction data in spreadsheet
simple to submit your request with DHL MyBill.                   format.

                                                              
                                                              Q uery and submit disputes at invoice
                                                              level.
To Register for DHL MyBill:
Mybill.dhl.com
                                                              Designate a company administrator
                                                                to create new logins for multiple
                                                                internal users.

                                                              
                                                              A ccess invoice and shipment
                                                               documentation for up to 12 months.
22         Servicegids DHL Express 2021

DHL Express
Anchoragelaan 32
1118 LD Schiphol
PO Box 7549
1117 ZG Schiphol

www.dhlexpress.nl

All information subject to printing errors.

Version 1.0/2021
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