SEPTEMBER 2019 - Drakes Supermarkets
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DRAKEVINE
S E P TE MB E R 2019
From the Managers
IN THIS I SS U E All Drakes team members can decided to break-away from the
provide the 4 S’s every time there IGA and Foodland banner (owned
is contact with a customer. It’s by the Metcash Group) and build
02 From the Editor 10 Company Events easy – be efficient, professional, our own distribution centre in South
From the Managing 13 Team Members smile, be friendly, take an interest Australia. This will allow us to deal
Director Announcements in doing your best by giving the directly with all our suppliers, local
customer your undivided attention, growers and fresh food farmers, to
03 From the Assistant 14 Store Updates and apologise if the customer is bring the best range of products for
General Manager
31 Team Member unhappy with something that has you and your family.
QLD State Review of the Month gone wrong! We pride ourselves on being
Jeff Bezos, the founder of a great South Australian family
04 Department News 32 Team Members Amazon believes all his staff should owned business, creating local
Profiles
09 Store Supervision act like the company is a start up jobs, supporting the community
business and everyone should be and investing in our great state.
“obsessed with the customer”. Opening our own distribution
He wrote: centre allows us to eliminate the
“We see our customers as middleman and focus on even
invited guests to a party, and we better value for money in store.
are the hosts. It’s our job every day Is it risky? YES! Do I question at
to make every important aspect of times why I am doing this at my
the customer experience a little age? YES! Is it the right decision?
bit better.” ABSOLUTELY YES!
I hope that everyone at Drakes WHY? Because we have done
can adopt this philosophy and our due diligence and I believe
provide our customers with this is the best decision which will
exceptional service during every secure not only the future of our
single interaction! business, but your employment.
We value you, our staff more than
Leanne Fraser anything else. You are the most
FROM THE influenced by pessimistic news People and Culture Manager important asset in our business.
than positive news. Therefore, However, we need your support to
EDITOR unpleasant customer service ensure that you, your family and
incidents are the ones we recall, friends shop with us, as this not
In current times when the
supermarket industry has
and they have increased negative
force that etches into our memory.
FROM THE only supports our business, but it
become so competitive and price Think about the times you have M A N AG I N G keeps you in a job. I am a great
believer that you should support
driven, it is more important than
ever that everyone at Drakes
experienced poor customer service. D I R E CTO R where you earn. You all need to
Now think about good service you think about this and question that
focuses on our customers! have received. It is more likely that
We receive customer complaints if you shop somewhere other than
you will recall the bad service. This Drakes, will they employ you? If
that indicate that some service makes it all the more important
team members are too busy talking you are not shopping with Drakes,
that we concentrate on providing
about their personal lives to serve I question your loyalty and whether
exceptional service at all times!
the customer. We have product Drakes is where you should be
There are four things (the 4 S’s)
complaints that are not always earning your income!
that companies that are known for
handled appropriately at store level It will also allow us to bring our
their service do extremely well.
and therefore are escalated to head customers a better service every
These are:
office. A customer should always day, and we guarantee that the
leave our stores happy with their • Systems – systems and money you, your family and friends
shopping experience. If they have processes are efficient, easy, spend with us stays within Australia
a problem, they should only leave simple and effective. to employ future generations for
when their problem is fixed, and • Style – the attitudes and years to come – it could be your
they are satisfied! behaviours displayed are positive children or grandchildren’s future
As humans, we naturally focus
on a “negative bias”. Our brains
and professional.
• Surprise – customer
expectations are exceeded by
A s you read this, we will be
another step closer to
the opening of the new Drakes
as well.
So, I cannot express how
are geared to be more sensitive important it is that where you shop
to negative news. Research has having a wow factor. Distribution Centre in October, does make a difference – there are
found that “negative bias” is • Sorry – genuine apologies which is the biggest most exciting absolutely NO EXCUSES!
automatic and can be “discovered are expressed wholeheartedly change to our business moving
at the earliest stage of the when things go wrong, with a forward. Roger Drake
brain’s information processing”. determination to provide an In the interest of you, our staff Managing Director
Our attitudes are more heavily easy fix. and our customers, we have
2
From the Managers
/State Review
FROM THE ASS IS TAN T GEN ER A L M A N AG E R
1. Our staff discount isn’t seen as to make. We’re investing over which you work, instead of in the
something that is valuable. $100 million dollars of Roger’s own pockets of other supermarkets’
2. Our own team aren’t shopping money into this. It’s not a decision shareholders – or worse yet –
in our stores and are therefore that was made lightly, but we knew going overseas?
getting their groceries elsewhere. that we had to do it in order to grow Wouldn’t YOU prefer to get more
The second point terrifies me, and succeed in this competitive hours in your store, rather than
and to be honest, it should terrify industry. This Distribution Centre giving more hours to an employee
YOU too. isn’t about making money for of a different organisation?
We are in the midst of one of Roger’s retirement fund; it’s about Wouldn’t YOU prefer to have
the most challenging times in the ensuring Drakes secures the money spent on refurbishing your
Australian grocery industry. The jobs and livelihoods of our 5,500 store, or purchasing a new store to
industry has seen more new store employees and their families. In give you more opportunities?
rollouts than ever before – but with short, we’re doing this for you, and Or would you prefer to support
no growth in our population. Sales for our customers. other supermarkets who don’t do
are getting harder to come by as And we can’t do this without the anything for you?
the economy continues to decline support of our team. Yes, we’ve The moral of the story is this: the
and people have more locations had to reign in the spending in more sales we get, the more money
I really can’t believe that I am
writing the following words:
Our own staff aren’t
to frequent – these days you can’t
drive more than 5km without driving
past at least three supermarkets.
our stores for the time being and
we appreciate the steps that our
team has taken to curb spending
we can invest back into our stores
and our people. That’s the Drakes
way. It’s got to start with you. If you
shopping in our stores. As our sales flatline, we rely on the as much as possible. But there have any suggestions on how we
Our team are given a 5% staff support of our customers and our IS another way to help, and that’s can encourage our team to shop
and family discount as a perk for team to keep the business running. by encouraging each of our team where they earn, feel free to drop
working with us. Here we have an We’re making a bold move members to shop where they earn. me a line at jp@drakes.com.au
incentive for our team, and we are opening the Brave Distribution Wouldn’t YOU prefer to have
finding people aren’t using it. This Centre in South Australia right now, YOUR hard-earned money John-Paul Drake
tells me one of two things: but it’s the absolute right decision re-invested in the company in Assistant General Manager
Q UEEN S L AN D U P DAT E to acknowledge and be aware For our Queenslanders, as
of these but your focus and the Drakes DC is being built
energy should be put into their down South you may be thinking
achievement in the workplace,
strengths. that it’s not going to affect us in
makes team members happier and • Each time a negative thought Queensland too much. However,
more productive, makes workdays pops into your mind, replace it there will be a lot going on from a
feel faster and even increases with a positive thought. national level where both states will
customer satisfaction and profits. • See the positive side of every align. During this period of change
It’s hard to stay positive 24/7. situation. It can be hard when and transformation, we ask that you
However, being aware of when we you are surrounded by pure all get onboard and if you have any
are in a negative mindset and how negativity, however if you seek it, questions please speak up.
that may be affecting others around you will find it! The business is changing,
us, is the key to success. In these • Before you go to sleep each and we must continue to evolve
situations, we must train our brain night, in your mind list 3 -5
W e are now in the new financial otherwise we will not survive.
to snap back into a more positive things you are grateful for. Mahatma Gandhi once said, “we
year and as we all know, the
mindset. It can take time to achieve By practising a more positive must become the change we want
retail world is tough. We often battle
an overall more positive mindset as mindset, overtime it will become to see.” So, what’s happening now
day in day out to make sure that
our minds are often hardwired to second nature and you will realise is just the evolution of Drakes, so
our customers are being serviced
take the negative approach. how different it makes you feel the next generations can continue
with what they need. At times it is
Some methods that you can and see the benefits it has on the to prosper from what has been built
challenging and a hard slog, but it
use to train your brain to a more people around you. over the last 45 years.
is always rewarding, and it is what
you make of it. I’m a great believer positive mindset are: There has never been a more Currently in Queensland we are
in staying positive and focusing on • When it comes to your exciting time to be a part of Drakes. focusing on several specific areas
the positives. teammates, focus on their What we are embarking on has where we know improvements can
The power of positivity really strengths and use these to better never been done in Australia by be made or where we can grow a
is underestimated. So much your department or store. Don’t an independent retailer. Do not category that we haven’t played in
research has been done in recent dwell and focus on the things underestimate just how remarkable before. ‘Grab and Go’ hot food from
years which has shown that a you don’t like about the person this piece of history we are the Deli has generally been good
positive mindset increases goal or their weaknesses – it’s ok making is! for us but we know it can be done
D R A K E V I N E 3
State Review/
Department News
better, so the Deli has just launched have a look. I’ve been looking for a
a range of chicken products nutcracker and to my surprise they
(nuggets, tenders, tempura bites, had one and it was only $5. I was
etc) for the hot box. We have also expecting $15. I returned home
launched with a range of pies that and on my 8th Macadamia nut, the
can be sold from the same hot handle snapped in half.
boxes, along with roto chickens. Is being the cheapest really
While we’ve had some stores the best? They got my $5, but I
selling a few pies, this is a range of will never return to the store and I
need to now spend more money to
5 lines that just need to be cooked
replace the product I need.
then put out for customers to grab.
Our major focus this year in Fruit
Thank you all for your ongoing
and Veg will be creating a strong
support of Drakes and the Drakes
value for money offer. This will be
Evolution. created by ensuring that if we are
dearer than our opposition on a
Mark Meszaros
ticketed price, it is justified by the
Queensland State Manager
quality of product on display. Many
customers will only determine
whether they have gained value
D E PA RT M E N T N E W S for money based on how long
the product lasts when they get it
FRUIT AND V EG home, so in our case, we need to
ensure that stock on our displays
– QLD is the freshest it can be on a very
consistent basis.
It’s been another eventful year
for the Fruit and Veg team. We
have had several internal staff
We have a very experienced
buying team at our Its Fresh
warehouse, purchasing the freshest
promotions, transfers and a new Fruit and Veg from growers around
store opening at Pumicestone. Australia and we have the very
With continuing change in best Fruit and Veg managers in
customer trends, we are continually our stores, leading teams to deliver
challenged to adapt and change this value for money offer to our
our daily routines to accommodate customers, ensuring we remain
them. market leaders with the offer we
Many will argue that to be the have on display in our stores.
best you must be the cheapest. I
walked past a shop last week which Kyle Sexton
had great big signs saying it was Queensland Fruit and Veg
“cheapest in town” so I stopped to Supervisor
Queensland Fruit and Veg displays
4
Department
News
FR UI T A N D V E G Woolworths store at Hackham,
south of Adelaide and have a
– SA turnaround of only two weeks to fit
out, before we trade.
H i all, it’s been a busy year for
SA Fresh Produce opening
our first for SA Fruit Shed in late
Once this one is done, we’re
moving to Collingswood that is due
to open four weeks after Hackham.
September last year with huge And we still have Victor Harbour
success, doubling sales within a later this year as well…...
few weeks! To this date, we have All these new stores and refits
managed to maintain targets. of current stores could not happen
(Having our GM for Fresh - Tim without some great staff and
Cartwright interviewed on the cooperation from all as a team - not
nightly news boosted sales just involved with the stores directly,
overnight)! It was a huge learning but also with all the staff training
experience for all involved to and staff moves that happen behind
effectively forget all our experience the scene.
in running and merchandising a Interesting Produce Facts
“supermarket” produce department, In a recent study published in the
and to then learn on the run how to “Journal of the American Medical
merchandise a market. Someone Association”, it was found that
great described it as needing it to people largely on an “organic” diet
be messy and cluttered to create had shown up to a 25% reduction
congestion and continual change. in overall cancer risk.
Since then, we have also opened It is important to know that when
our 2nd Fruit Shed at Murray Bridge focusing on healthy eating, some
– opening Easter week. As this fruits and vegetables retain more
was an ex-Woolworths store that chemical residues than others, no
had been closed for a few years, matter how well they are cleaned
it has been an uphill battle to gain prior to use.
and retain customer confidence in Each year, there is a list released
a regional town with a population called the Dirty Dozen and the
of 17,000 that already had 7 Clean 15.
supermarkets in town.
As I’m writing this, were all very Jamie Holtze
busy having just taken over another SA Fruit and Veg Supervisor
D R A K E V I N E 5
Department
News
PEOPL E AN D
CULTURE
NEW ADDITIONS TO THE
PEOPLE AND CULTURE
TEAM
Jemma Rippon – Training/
Subsidy Administrator
commenced with Drakes
November 2018
I came from an Industry Skills
Board, project management / From left to right – Back: Tatjana Northey, Emily Beerworth, Jemma Rippon, Sally Piek.
government funding background. Front: Jesse Liebelt and Amy Proud
I worked on workforce development
clerk; then moving into Finance Jesse Liebelt, DC Training Amy Proud, Training
and employment projects for the & Development Manager Administration Assistant
and Administration, Payroll, IT
retail industry. commenced with Drakes commenced with Drakes
Systems Training and Warehouse
Currently, I am working on April 2019 February 2011
Management. After 20 years
funding subsidies for the RTO The I’m an experienced warehouse Hi, my name is Amy. I have
at DJ’s, I moved on as Pay and
Fourth Force Administration for the Benefits Manager for Masonic operator who has worked in been working in the Training
RTO (while Amy was on Maternity Homes, Southern Cross Care, Smart both the manufacturing and Department since 2012 as a
Leave) and helping with Distribution Group and RAA. I also spent some freight distribution sectors of the Training Administration Assistant.
Centre culture creation. I recently time working for Frontier Software transport and logistics industry. I have been on Maternity Leave
successfully secured Certificate implementing HRIS systems across Making the transition into Training, with my beautiful sons Alex and
IV and Diploma of Retail funding SA and WA. Development and Recruitment in Noah. I have come back part-time
and Certificate III Warehousing Prior to starting with Drakes, 2017/18, I enjoyed the delivery of as Training Admin Assistant and I
Operations for the new Distribution I was responsible for transitioning warehousing operations training, as am learning about the changes that
Centre. Domiciliary Care payroll from well as using my ability to network have happened in my absence.
SA Government to RDNS SA - with employers and find suitable
Emily Beerworth – People Silverchain Group. staffing solutions to meet their TRAINEES’ TOUR OF THE
& Culture Administration In my current role as HRIS needs. MEAT CENTRE
Assistant transferred to Having started with Drakes in This group of trainees was
consultant I’ve been working on
HO January 2019 early April, I’m busy working on shown through the Meat Centre
reconfiguring the performance
Hi! I’m Emily and my role within contextualizing training resources by Dave Wyatt to gain a better
review system ‘Cornerstone’. I’m
the People and Culture department for the new Drakes Edinburgh understanding of how the meat
also assisting with automating
is an Admin Assistant. Previously, DC site. Also, I’m playing a part is cut, packed and despatched to
online HR forms.
I worked at my local Drakes in writing all standard operating our stores. The tour sparked lots
at Golden Grove in the Bakery procedure documentation for of interest with many questions
Sally Piek, Senior Payroll/HR
department for 4 years, then came the site and I’m currently heavily being asked and answered. They
Specialist commenced with
across a fantastic opportunity involved in the initial induction of all all now have a greater appreciation
Drakes April 2019
in Head Office. As I’m studying new staff coming into the business for those working in a cold store
Hi, I’m Sally and I am the Senior
a Bachelor of Human Resource to work for Brave Logistics. environment.
Payroll/HR Specialist in the People
Management and Psychology, being and culture team. I commenced
able to work in my desired field with Drakes in April 2019.
while studying is perfect! During I have a strong payroll
the last few weeks, I have been background having been in the
assisting with the recruitment for Payroll industry for the last 18
our new stores that are opening years. I have worked for a diverse
in Hackham and Collinswood. It’s range of organisations including
been a treat working with the P and Discovery Holiday Parks, Royal
C team for the last 7 months, they Flying Doctors Service and Flinders
have all welcomed me with open University where I have managed
arms! small payroll teams.
My role at Drakes will see
Tatjana Northey HRIS me working on various projects
Consultant commenced with and I’m currently working on
Drakes January 2019 Kronos rostering, the new Drakes
I started my career in Retail, Enterprise Agreement and a variety
working at David Jones as a filing of wage analysis projects.
From left to right – Tahlia, Caitlin, Nadia, Paris, Thomas, Ryan and Tyson
6
Department
News
Chinchilla Deli (left to right) Tammy Tanti and Dakota Fox McDowall Cheese Bar – (Left to right) Lisa, Emily, Janelle and Lillian
S ERVICE DEL I team have continued to delight their knowledge and skills of our long
customers with great presentation term employees and challenge
– QLD standards and a fantastic consistent our own competencies to maintain
offer. our promise on the experience we
FROM OVER THE DELI Along the way we also managed deliver to our shoppers.
COUNTER to close our Lenard’s full production With our Deli’s being a true
facilities in both our McDowall and service department, no different
T he second half of our 2018 /
2019 financial year delivered
plenty of energy and excitement
Toowoomba stores and fit new
cheese cases into both. We are
from our front-end registers, we
must remind ourselves that our
seeing positive sales growth across customers will make choices
around our Queensland Deli Teams. Lowood Deli (from left to right) Trent our cheese categories in each of on who they shop with by how
This included a number of new Ward, Cheylne Gray, and Rachel these Deli’s. we interact with them over the
Deli cabinets and cheese case Burgiss
What has been most evident Deli counter. In some cases our
upgrades to existing stores, a store freezer display units as part of through all these changes and service deli teams may be the
acquisition, a new store opening their store refurbishments, both upgrades is the realisation of the only opportunity for one on one
and the integration of several full Deli’s continue to deliver excellent many pillars that make up our personal contact with customers
production Lenard’s departments. standards and results on the back Deli department and the need to in our stores. Whether it’s a smile
All these completed in and around of these investments. continually coach, train, develop or greeting, eye contact, our
our busy Christmas and Easter Our Queensland business also and upskill our staff. These pillars body language, the efficiency of
trading periods. obtained an acquisition at Lowood include our fresh and value-added our service, a farewell or thank
out in the western corridor which poultry section, heat and eat or you, an offer to taste test new
was recently fitted out with a new hot food cabinets, our smallgoods lines, or answering questions and
Deli counter. The new upgrade section (the engine room of deli), queries, will all contribute to their
has been well received by locals our olives, salads and antipasto choice to shop with us again.
in the area. A focussed effort by areas, frozen seafood and cheese With lots of commentary around
Maryanne and her Deli team has cabinets on the trading floor and of price competitiveness, one area
seen our hot food sales grow to in course let’s not forget our seafood that remains a certainty is our
excess of 12% of their total Deli counters - a standalone business responsibility to provide exceptional
business. within itself. We have all these service across our Deli counters.
Samford Deli (left to right) Harriett sections as well as a requirement to
At the back end of January, Yes! You and I and our people,
Williams & Keeley Ussher
we opened our new flagship sell safe food! If we are to continue we make the difference!
Our Chinchilla and Samford Pumicestone store on the north side to deliver on our customers’
stores both received new Deli of Brisbane, with the Deli proving to expectations, it is critical that we Glen Meacham
counters along with cheese and be a real highlight. Shontell and the support our junior staff, tap into the QLD Service Deli Supervisor
Pumicestone Deli – Shontell Ihe-Kiripa on the right, Mariah Brown on the left. Toowoomba Cheese Bar (left to right) Susan Houston and Brayden Keyte
D R A K E V I N E 7
Department
News
The Little Kitchen at Murray Bridge The extensive Cheese Selection at Murray Bridge
experience, but their enthusiasm a huge success for the Service offering at the competitors. Along
S ERVICE DEL I and hard work got the deli through Deli. Each day, Tina Duck offers a with the Deli case and extensive
– SA an astounding first week of trade. delightful spread for lunch, dinner cheese selection, the Deli offers a
The store opened on Easter week and everything in between. As a vast variety of local produce from
MURRAY BRIDGE STORE of 2019 which coincided with new concept to supermarkets, here in SA. The local community
OPENING school holidays, right at the peak it has been well received by the are passionate about supporting
their own, for example Beston Pure
J eannie McManus has stepped of tourism for the area. They customers. They are loving the
Cheese Company produces cheese
out of the Lenard’s production continue to develop their skills and alternative choices from homestyle
in the Murray Bridge/Jervois areas.
facility to make the sea change knowledge and the team is growing roast lamb and veggies, hot delish
We have a large range of their
to Murray Bridge as Service Deli stronger. With the addition of Ashlee curries and mouth-watering pork cheeses on offer, such as the
Manager, with 15 brand new team Miller from our existing store at belly with crackling to die for! award-winning Vintage cheddar.
members. This had its challenges Hope Valley, the staff have been Local gourmet products have
at the beginning where staff able to utilise her experience. also been a huge hit amongst the Joe Catanzariti
had very little to no Service Deli The Little Kitchen has been locals, as they couldn’t get this SA Senior Service Deli Supervisor
Murray Bridge Delicatessen
8
Department News/
Store Supervision
I T ’ S FR E S H S A
F rank the Fresh Produce Buyer at It’s Fresh SA and his partner Tess
Zavaglia had a little baby boy named Rocco. Rocco was born on 24 April
2019, weighing in at 9.1 pounds.
Dominic Sergi, the Warehouse Manager at It’s Fresh cooking a BBQ for
the boys at It’s Fresh Warehouse 4.30 am in the morning.
Don Callisto
SA It’s Fresh Manager
Frank and little Rocco doing It’s Fresh employees
Dominic Sergi cooking the BBQ orders for next day at home enjoying the tasty BBQ
STORE SUPERVISION When I knocked on the door to be enough to have had helpful people know, mistakes are made but it is
let into the store, with so many around me who spent time to train then the trainer’s job to help not let
NORTH BRISBANE things going through my mind -am me and develop my knowledge the mistakes occur repeatedly. It is
STORES I at the right spot, what happens if on how to complete my tasks and the trainee’s job is to ensure that
I don’t do a good job, what if they responsibilities to the required level. the training is followed.
don’t like me and so on? I was That was what was needed to help I have made plenty of mistakes,
experiencing the kind of nerves me further my career. but we ALL need to learn from
that can play out for anyone new Training – what a difference mistakes.
to a job! training can make when you invest A manager once told me “If you
How did it turn out you might ask? your time productively! Most wake up in the morning and say to
What makes anyone enjoy a people want to learn and challenge yourself, ‘I don’t want to go to work
job? People, tasks, responsibilities, themselves to do better. By today’ – don’t!” “Go find another
training, development, spending time in training effectively, job!” It might sound harsh, but if
advancement? I would say that the results can be highly rewarding you don’t enjoy your job, you may
these are just some, but which do not only for the person providing lose your desire to go to work and if
you think is at the top of the list? the training but also the trainee. that is the case, will you do a good
DO YOU REMEMBER THE Training! I believe training is at I relate this to anything team job? “No” is the answer, right?
FIRST DAY YOU STARTED the top of the list, as everything orientated, like football - the more I am sure that anyone out there
WORK? else sits alongside training – not often you train, the more often who enjoys their job, irrespective
T hink back to the first time you
started a job, how old were you?
What was the experience like for
beneath it, next to it. Other things
are still important, but it starts with
you improve and the better you
train, the better you improve.
Nevertheless, it still relies on the
of the industry they are working in,
likes to learn new things and some
may even want to excel at what
training.
you? What did you learn from this Some food for thought: right person to provide the training/ they do.
experience? coaching. So, what was my first day at
• Successful employees are
To this day, I still remember my There are so many sayings out work like?
trained and taught well in their
first day starting a job after leaving there that I have been told that stick Well, I am still enjoying my
given role – agree?
school, like it was yesterday. with me, like this one. “Anyone can role today as much as the first
• Tasks/responsibilities – these are
I had to get up, get ready, walk make a mistake, but only an idiot day I started. Yes, there are ups
achieved if trained correctly –
to the bus stop and catch the first makes the same mistake twice”. and downs, that’s life. By keeping
agree?
bus from Noarlunga, get off at a What does this mean? Don’t get enthused and through continual
• Development/advancement -
stop on South Road (this is in South upset when mistakes are made as training and looking at new things,
this will only happen if trained
Australia) and then head up the there will be mistakes otherwise along with changing/adapting to
correctly – agree? situations, you may just find that
hill to little old Pasadena Foodland, how do we learn? But the key
which was very different to the one Let’s go back to remembering is to learn from the mistake and bigger rewards come your way!
that is there nowadays. I remember the first day I started work! Yes, I continue to improve. This is where
how nervous I was and my heart was nervous but what I can say, training comes back into play. As Craig Carman
beating as I did not want to be late! looking back at it now, I was lucky any trainer, coach or leader will Store Supervisor
D R A K E V I N E 9
Store Supervision/
Company Events
STORE SUPERVISION
CE N TR AL ADEL AI DE S TO RES
Danny Grenci and Tey Gunn
A s a Store Supervisor for Drakes,
I look after 13 supermarkets
across the Adelaide metropolitan
Favourite holiday destination: USA
Favourite food: BBQ
area. I also oversee Findon –––
Cellarbrations, the liquor store next Name: Tey Gunn
to Drakes Findon. Position: Liquor Assistant Manager
For this edition of the Drake
Vine, I have profiled the Manager Started at Drakes: May 2010
and Assistant Manager at Findon Describe yourself: Quiet, but
Cellarbrations. friendly
Greatest achievement:
Name: Danny Grenci
Travelling solo
Position: Liquor Manager
Favourite holiday destination:
Started at Drakes: November New York
2014
Favourite food: Pizza
Describe yourself: Out-going,
bubbly Con Parpottas
Greatest achievement: Store Supervisor
My daughter Findon Cellarbrations
C O M PA N Y E V E N T S
A BL AS T
FROM THE
PAS T!
W hile Wendy Drake was going
through some old photos,
she came across a photo that was
taken at the 1997 10 Year Dinner.
In those days there was an evening
meal rather than a luncheon. It is
amazing to see how many people The 10 Year Club in 1997 (from left to right) - Front row: Tony Spano, Connie Della Foresta, Anna Rosshirt, Wendy Drake,
Sam Ielasi, Mary Ciampa, Teresa Cutufia - Second row: Roger Drake, Charlie Marafioti, Thora Wallis, Howard Lee, Sally
in this photo are still part of the Walker, Lauren Mudge, Seva Papas, Anthony Ciampa - Back row: Bob Soang, Gwenda McCann, Chris Case, Cosi Cutri,
company today! Sandra Reimers, Phil Shayler, Angelique Perkins
10Company Events
DR AKES S U P ERMARKET S QLD 2019 C H A R I T Y G O LF DAY
T he Annual Drakes Supermarkets
QLD Charity Golf Day for 2019
was held in early May at the
Carbrook Golf Club.
This is the sixth year that the
event has supported Ronald
McDonald House South East QLD.
It was a sell-out event which
saw 160 suppliers, contractors and
Drake staff enjoy a fantastic day of
fundraising, fun, food, drink and a
round of golf.
There were Mexican, Greek,
American, Aussie and Asian themed
holes on course for everyone to
enjoy, as well as the competition
holes for longest drive, nearest to
pin and straight drive.
The team from Ronald McDonald
House SEQ were set up at the 10th
tee off where you could purchase
a birdie, eagle or albatross and
if you did were also offered a
cheeseburger.
A very big thankyou must go out
to all the suppliers and contractors
who supported the day and make it
what it is.
An amazing $74,993 was
raised for the day and brings
total donations to $255,439
over the last six years for
Ronald McDonald House ESQ.
THANK YOU TO ALL INVOLVED!
Wayne Lehmann
QLD Merchandise Manager
D R A K E V I N E 11Company Events
Kids Super Boss Day Queensland catalogue
N ATIONAL H EART KI DS S U P ER B O SS DAY
In May, we were given an awesome
opportunity by Roger Drake to
be a part of the National HeartKids
participated at the stores and
keeping in mind that we raised just
over $24,000 in total in 2018. It
such an impressive effort and a
huge congratulations to you all for
supporting this Drakes community
Queensland. It was awarded to the
store that raised the most funds
in that month of May and that was
Super Boss Day event for the was a great start! event. Drakes Glenmore. We thank Scott
second year running! On the last Friday of this year’s The feedback we and HeartKids Perel and his Team for raising just
This was an opportunity to event, we welcomed all Drakes received on the enthusiasm of over $13,359.00, 10 - a super
raise awareness and funds for employees to dress in a Super Drakes staff to make the families effort! Let’s see if SA can get the
the organisation that focuses on Hero theme to raise awareness. and children feel special were trophy back in 2020!
children with Congenital Heart We also invited 35 HeartKid super and something that money Who would have thought that so
Disease (CHD). families (8 of whom are directly can’t buy! We had children helping many staff would love to take the
Our amazing staff showed so affected as employees in this to scan on the register, use a PA, tie / uniform off for a day and dress
much passion and had so much family business) to join in the fun walk into the BIG cool rooms and up as their favourite Superhero,
fun last year during the month the on the day and make them feel eat free fruit all day. Thank you to and that they did! Thank you to
event was celebrated that it was special, even if it was for a short everyone who made this come true Roger and Wendy for this great
going to be an exciting option to time. Everyone did an amazing job! on the day. opportunity and look forward to
hold it again this year and OMG it Stores ran morning teas, events This in total helped raised just bringing it to you again next year.
was! in the malls of their shopping over $113,060.00 for HeartKids KAPOW!
This year we introduced a centres, arranged local Comicon and will be used to assist families
HeartKids / Drakes Superhero stars to come along and be on and children affected by this unfair Arthur Iliopoulos
Wall Token for $2.00 and we sold show and one Super Queensland hurdle in life. Assistant Operations Manager
in excess of $80,000. This was store put on a show and shine We also had to allow the Drakes
a SUPER effort by all those who with their local community. It was HeartKids Trophy to move over to
12Company Events/Team Members
Announcements
Cheques presented by Roger and Wendy to Bedford, RDNS, The Hospital Research Foundation and Flinders Foundation
2018 DR AKES C H ARIT Y S H OW B AG I S C E LE B R AT I N G 20 Y E A R S !
S upporting the community has
always been an important part
of the Drakes family, and it is Roger
3 different varieties of the show
bag, with a total retail value of just
over $70 per bag. The total amount
to be achieved from this ongoing
financial support they have received
from this initiative. One of our
they are well presented in each
store, and our loyal customers who
purchase the bags year after year,
Drake’s belief that you cannot raised was $97,583.60, with beneficiaries (Bedford Group) also this initiative just couldn’t happen!
take out of this world unless you proceeds donated equally to four assist with the packing of the show We take this opportunity to thank
give back. This is why the show major charities (Bedford, RDNS, The bag each year. We were privileged everyone for being a part of such a
bag initiative was established and Hospital Research Foundation and to have one of their employees join worthy cause.
continues to support such worthy Flinders Foundation). us and speak at the morning tea Make sure you don’t miss out on
causes each year. As a small token of appreciation, about the commitment and passion purchasing a Drakes Charity show
bag in 2019 during Show Week.
In 2018 the Drakes Charity Show recently Roger and Wendy hosted that he has for his job at the
Not only will you be doing your bit
Bag celebrated 20 YEARS, and a small morning tea to thank our Bedford Group, in particular telling
for the community, but you will also
since its inception has raised over participating suppliers and to us how much he enjoyed working
receive $70 worth of value for a
$1,200,000.00 – all donated back present cheques for $24,395.90 on packing the Charity Show bags
nominal amount of money which is
into our community! We sold 18000 to representatives from each of the each year. donated to such a fantastic cause!
bags at $7.49 per bag. In total four major charities. It was at this Without the support of our
504,000 products were donated by time the charities shared some of suppliers for donating their products Michelle Thomas
our suppliers and promoted through the great work that has been able each year, our staff for making sure Executive Assistant to Roger Drake
TEAM MEMBERS
ANNOUNCEMENTS
C HIN CHIL LA
Tayla Tanti and Michael Johnston
wish to announce the arrival of
their beautiful baby girl, Aaliyah
Johnston. Born on the 23 August
2018 at 8lb 4oz, she already has
Mum and Dad wrapped around
her little finger and is continuing to
grow into a beautiful baby girl!
Aaliyah Johnston
D R A K E V I N E 13Team Members Announcements/
Store Updates
GL E N OS MON D GRANGE
ROAD M ARKET We Have farewelled a couple of our
valued staff members - Brenton
Hayley Lang and Steve Fisher Webb (Customer Service 2IC)
welcomed beautiful Harvey John and Rhian Kasteliz (Scanning Co-
Fisher on November 24th. Ordinator). We wish them all the
Parents and big sister Macey best with their new roles.
couldn’t be more in love with him.
Matt Colasante
Andrew Hodgson Store Manager
Store Manager Harvey John Fisher
WA LK LE Y
HEIGHTS
Brenton Webb
Jay Snider
Matthew Taylor
Jay Snider our Dairy Manager
GYMPIE has been promoted to 3IC at
Collinswood. We would like to
Congratulations to Matthew Taylor who was promoted to the role of Store thank Jay for all his hard work and
Manager from Store Assistant Manager back in February this year. wish him all the best for the future.
Brenda Thoroughgood Peter Coleman
Rhian Kasteliz
Store Assistant Manager Store Manager
S TO R E U P DAT E S she has increased sales by over Manager, and man for a wee little
100%, controlled shrinkage, and lady, she can pack a punch!
wages are always in line. Great In the Customer Service Team,
BILOEL A work Linda! you just get familiar with staff
I t’s been a bit of a quiet year for In the Bakery, the previous names, and you turn around and
good ol’ Biloela - not a lot has department manager moved on there is another new face. Nikkhea
happened! We have not even been and the Assistant Manager stepped McClintock has set goals to achieve
flooded in two years unlike the first up and took over the department. and she is on her way to success.
year we took over Drakes Biloela. We have never had such an In the last year, she has trained a
However, there has been some enthusiastic team in the Bakery whole new team - from cashiers,
changes to our management and before! Logan Hepner has really supervisors and now also a new
as we all know, it will likely continue taken this department on as her assistant manager. We welcomed
to change as we develop team own business and nothing is ever Lainey Blythe who was previously
members into our future leaders. too much trouble for her. She loves part of the management team at
In the Service Deli, we still have the challenge and she has had SUPA IGA Monto. She has now
our lovely Linda Seeney, with her some challenges to overcome. She been appointed to Customer
happy disposition. This year Linda has trained more team members Service Assistant Manager. Bianca
has absolutely smashed goals in than ants to a pot of honey! As Swift was our previous Customer
the Service Deli. She is a ‘one-man she stepped up, the Café Manager Service Assistant Manager but
band’, since that is all that the Tracey Howie then took on the unfortunately due to personal
sales permit, but since takeover, Customer Service Assistant
challenge as Bakery Assistant reasons she decided to step down Manager – Lainey Blythe
14Store Updates
extremely fortunate to have a In the Grocery/Variety
dedicated and loyal employee department, we still have the
from another store (over 150kms same ‘day team’, David Hall and
away!) to travel out here to Biloela Celeste Hall. They have been with
and back to Gladstone EVERY the store since pre takeover and
DAY until the position is filled. Her continue to deliver great offers to
name is Lisa Peterson and Lisa our customers. Both of these guys
has been a fantastic asset, keeping are now undertaking the Cert IV in
the department afloat, shrinkage Retail. Most of the Nightfill team,
controlled under budget and sales like the Customer Service team,
still being strong. Lisa, we cannot are continuously changing with
thank you enough for all the work new team members. The “Nightfill
you have and continue to do for us! Captain”, Stephen Irwin is still
In the Meat department, we rowing with his slaves to ensure
would like to give a BIG WELCOME that the shop is well stocked and
to our new Meat Manager Nigel presented on a daily basis.
Now, I have been here literally
Muller. Nigel has been with
just shy of my contracted term and
us for a few months now and
I would like to take this opportunity
is nothing short of refreshing!
to thank Team Biloela. I cannot
He has come in with previous
do this job on my own, no Store
external meat experience and he
Manager can!... I truly thank Team
has taken this department on as
Biloela for working harmoniously
his own. Sales are increasing,
together with common goals to
wages under and, as a store,
ensure that we all succeed. We
we have never seen the meat have seen this store increase
department have such excellent sales in leaps and bounds since
shrinkage control! Everything that takeover and let’s see what we can
is thrown in his direction (and we do for the new financial year – GO
Meat Manager – Nigel Muller
know as a new team member, BILOELA GO!
from her full-time position. Lucky to move on from us earlier this let alone management can be a
for us, she chose to stay on as a year. At this current stage, the little daunting) he has conquered! Shane Marson
Duty Manager and is doing great! position has not been permanently We look forward to the endless Store Manager
In Fruit and Veg, the previous filled (but there are appointments possibilities that this future leader
department manager also chose about to occur!). We have been will bring us!
AS COT PARK
I t’s been another great year for
Super Boss Day with Ascot Park
getting behind the cause to support
children with heart disease. We had
some great costumes this year with
the Incredible Hulk, Spider Man, Bat
Girl to name a few.
It’s great to see Drakes get
behind such a great cause! It’s
amazing what people can do when
they take the time to dress up.
Many customers throughout the
day were complimenting the staff
on their costumes and having a
laugh. Next year I’m sure we will
have many more heroes join in the
fight for heart disease!
From left to right – Danielle (Customer Service Assistant), Remar Dennis (Security)
(Customer Service 2IC), Kyle (Nightfill Manager), Dennis (Security), and Simon (Store Manager)
Simon Cuma and Ben Greco Simon (Store Manager), Kathy (Meat Manager), Tracey (Customer Service
Store Management Manager) and Skye (Deli Manager)
D R A K E V I N E 15Store Updates
CAL L IOPE
W hat a great year Calliope has
had! Congratulations to my
staff and managers for doing an
outstanding job in making Calliope
such a great place to shop for all
our customers. Our store would not
be what it is without your passion
and dedication to your particular
areas.
We are a small rural community
at Calliope with a population of Fiver for a Farmer
approximately 5100. Calliope
and surrounding areas have
been suffering one of the worst
droughts in many years, yet when
we raised money for the drought
relief (Fiver for a Farmer), the
community got behind us and
gave, even though a lot of them
were suffering from severe drought
conditions themselves. We have
also had some major fires in the
last 12months – very hard times,
yet the community pulled together
again and came out stronger than of the Meat Department and is also
before. Calliope is a great little town doing a great job. Jemma strives
with many amazing people. for perfection, so I know she will
On a more positive note, Calliope achieve great things. We also have
is moving ahead. More businesses Shania Saw, who has just recently
are opening in our Shopping Centre. been appointed Customer Service
We have a doctor’s surgery that is 3IC and Ying Qiu has joined our
open every day, a Saint Vincent’s Bakery team from Sun Valley and is
DePaul’s, a small cheap shop and a very hard working and passionate
there is also a new farmyard and person. We also have a young
pet supply store opening very soon. trainee Bryson Hutchings, who is
We also have a twilight market at doing Certificate III. Bryson is only
the Centre once every couple of 15, yet he has huge goals and
months, which gives us a very busy aspirations.
afternoon. Calliope also has its first We are looking forward to
high school being built at present. another great year ahead and to
The school has been a long time see what will happen in our little
coming for the residents of Calliope country town.
and the first stage is due to be built
January 2020. Tammy Andrewartha
Throughout the store we have Store Manager
seen some moves – Greg Forbes,
my Assistant Store Manager moved
to Gympie and Pamela Barlow has
been appointed Store Assistant
Manager and is doing an amazing
job! I look forward to seeing what
she can accomplish in the next 12
months. Georgia Kerr has stepped
up to Produce Assistant Manager
and shows great potential in
becoming an outstanding Produce
Manager in the future. Jemma
Barlow has taken over the running Customer Service 3IC – Shania Saw Georigia Kerr, Ying Qiu and Jemma Barlow
16Store Updates
Family who has been supported by the Heart Kids cause The Big Watermelon
produce department. We have in time for Chinchilla’s biggest their favourite superhero and the
CHINCHIL LA received lots of compliments event, the Chinchilla Melon Festival. day was a great success!
regarding the new look of the store. The town’s population increases Chinchilla is also supporting
C hinchilla went through a refit
near the close of last year. We
were fitted with new refrigeration
Chinchilla was named winner
of Wotif’s competition, which
was themed ‘Australia’s Next Big
drastically as people come from all
over to participate in the melon-
themed events across two big days.
a great cause - Congenital Heart
Disease, which we are extremely
happy to be behind.
for all departments, new flooring Thing’. The town received a Big Chinchilla participated in Super
throughout the entire store, and Watermelon installed next to the Boss Day again this year. The Gary Hughes
an upgrade to the displays in the tourist centre. This happened just majority of the staff dressed up as Duty Manager
Superboss Day 2019
D R A K E V I N E 17Store Updates
Superboss Day 2019
GL E N OS MON D ROAD MARKE T
W ell here we are folks! 5
months has been and gone
since Andy has taken the reigns at
lose our brilliant Customer Service
Manager Hayley as she moves
closer to home and faces a new
little old GORM and I’ve slid into the challenge of opening the new store
2IC vacancy. What a five months it at Hackham. due to government regulations. 892% increase on last year as of
has been! Mimmo (aka Santa) is still However, the joke’s on them July 1st and being just shy of a $5K
Danny “Muscles” Arthur has running a top shelf Fruit and because we love the look of the month we are only set to increase
taken his market store knowledge Veg department and our Bakery new layout. sales as we enter the really cold
and put it to good use at Bridge Manager Lauren has taken her Superboss day came around weather.
Road Market. “crumpets” incentive money quickly with GORM upping the bar With the warehouse and Drakes
Superstar Mel Hackett has straight to Vegas (literally). on last year. We had a brilliant uplift Mini coming up, it is an exciting
moved on to bigger and busier We also welcomed the return of in donations and want to thank all time for Glen Osmond Road Market.
pastures up the freeway at Murray our multi department talent Henry our customers for their generosity We are all enthusiastic for what the
Bridge. “Nice Guy” Turcyznowicz. Don’t be in giving to such a brilliant cause. near future holds!
Cooper “Does it all” Price has surprised if one day you see him on Although sales have been tough
come and gone, moving back to the big screen! to come by, a real positive for us Brad Jones
Hallett Cove, and we are about to As a store we have had to resize has been the Heat Holders. With an Store Assistant Manager
FINDON CE L L ARBRAT I ON S
T his year, Findon Cellarbrations
has implemented a full bay
of organic wines to cater for
than against it, by boosting their
vineyard’s biodiversity. For example,
they introduce cover crops to
customers who prefer to drink provide a habitat for beneficial
wine that is made from grapes insects that are the natural enemy
that have not been grown using of problem species, or have small
toxic chemicals. In setting up this sheep graze between the vine rows,
section, we have seen the demand eating the grass and weeds. In
for the organic wine section this way, the vineyard becomes a
becoming very popular with our self-regulating, natural ecosystem,
customers. which is able to combat problems
An organic wine is a wine intrinsically and eliminates the need
made from grapes that have been for artificial, and potentially toxic,
grown without the use of artificial chemicals.
or synthetic chemicals, such as
herbicides and pesticides. To keep Danny Grenci
the weeds and bugs at bay, organic Liquor Manager
farmers work with nature, rather The organic wine section at Findon Cellarbrations
18Store Updates
5-week European Holiday Maureen’s Last Day
GR OVE GOLDEN N EWS AGEN CY and the great things we achieved Powerball Jackpot and have been
together in our store. We went very busy! We are hoping that it will
through many changes but always reach 110 Million which will be a
I’m not exaggerating when I say
we’ve have had a very hectic
last couple of months at The Grove
climbed thousands of stairs, walked
endless kilometres and ate way too
many pastries and gelatos!
had fun along the way.
It is our pleasure to welcome
Powerball record. Fingers crossed!
We have also become a Lotteries
Newsagency! We said farewell to Maureen as our newest staff member to the ETO (Endorsed Training Outlet).
My husband and I went to she decided it was time to hang up team. Annette joined us a couple of This means we train people who
Europe for a 5-week holiday which her boots and retire. She will now months ago and is filling the role of are starting out their own lotteries
was incredibly amazing. We started be able to travel with her husband Assistant Manager. Annette comes outlet. This is a very exciting new
our trip in beautiful Rome followed whenever and wherever she wants. to us with many years of retail and venture for us, and we look forward
by Florence, Venice, Barcelona, She will be greatly missed by our lotteries experience which is of to training our first participants in a
Paris and London. We’ve been team and our wonderful customers. great benefit to us. She is lovely to couple of weeks.
asked many times what our I would like to take this opportunity work with and is well liked by our
favourite place was, but to be to thank Maureen for all the years staff and customers. Sonia Taylor
honest it was all truly amazing. We we worked together as a team We are currently at an 80 Million Store Manager
GOL D EN GROV E as a Bakery Trainer. We happily
welcomed back Tayla from Surrey
Downs as our new Customer
Pete and Cossi Service Assistant Manager. Finally,
we were joined by Rachel also
from Eyre as our new Service Deli
Assistant Manager.
Speaking of our lovely little team
here, they have certainly been
busy this past year. Our Customer
Service 3ic Georgina took an
exciting trip to Nepal where she
volunteered for two weeks at a local
SuperBoss Day –Deadpool,
kindy. Olivia, another Customer Super Women, Captain America
Service supervisor, also volunteered and Super-Man
over in India at a school. She is now
off on an extended trip to Canada
W hat a busy 12 months we
have had here at Golden
Grove, with a few new additions
where she is working at a summer
camp for children. Taylor, over in
Like all other Drakes stores,
we had an absolute ball here
Pete’s 60th
Birthday
our Bakery Department headed to for SuperBoss Day! The support
who have definitely settled in
America on a wonderful holiday, from the Grove Shopping Centre
well to our close little team! We
whilst on a little boat looking over and other stores throughout was
were happily joined by Joe from
an amazing waterfall in Vancouver, wonderful in helping us raise
Sunnybrook as our new Assistant
she proposed to her long-time money and awareness for a great
Store Manager, replacing Danny
partner and ex Golden Grove Deli cause. We were lucky enough to be
who is now at Bridge Road Market.
employee, Steph. We wish them the visited by Spider-Man, Deadpool,
We welcomed in Rob from Eyre best of luck in their future together. Super-Man, Super Woman and
to our Fruit and Veg Department We celebrated the 60th birthday Captain America, who we thank for
replacing Mick who left us to join of everyone’s favourite butcher, volunteering their time to make the
the new team up at Murray Bridge. Pete. Nicole Meller and partner Nick day extra special.
We were joined by Ashleigh from welcomed their second child. Paige
Eyre replacing Jade who took Collins and partner also welcomed Phil Hallard
up her new and exciting position baby number two. Store Manager
D R A K E V I N E 19Store Updates
GR AN GE
It’s been a busy couple of months
at Grange. Due to Government
trading regulations, we were forced
to downsize the shop! We had to
delete almost 2000 lines across the
board, while losing 55 bays in our
grocery aisles. It didn’t end there,
as we also lost 2 bays in our dairy
and meat sections and 5 freezer
doors. The old newsagency section
has also been removed.
Thankfully even with the smaller
shop, sales have been steady. I
would also like to thank everyone
who helped us with the mini refit
because there was plenty to do and
not a lot of time to do it.
Matt Colasante
Store Manager The new Fruit & Veg and Meat department
The old Fruit & Veg section The old Meat section The new wall blocking the old newsagency
McD OWAL L left. She had been in the company a
long time but has parted to head to
the country to begin a new life.
Isay “Captain”, You say “What?”
I say “Captain America”
Superboss Day! What a great
The staff and customers wish
her all the best.
This year we look at getting back
cause! The staff had great fun
to the McDowall of old with the staff
again this year. This event is only
all working together and getting
going to get bigger!
involved with events as they arise.
There have been lots of
As Captain America signs off,
staff changes in the store, with
remember the super heroes are just
moves and people leaving. This
a phone call away!
has produced opportunities and
The adventures await!
development, with plenty of cross
training to match.
David Woolidge
Sharon, the Dairy Manager was Store Manager
one of the staff members who has
Kelly, Michelle, Laughlin, Maxine, Lisa and Dave (Captain America)
20Store Updates
Front of the store and carpark
MURRAY BRIDGE
R andall and Samarah’s world was
going well, with a happy family
life revolving around the children’s
sports and home life. Drakes
Aldinga was going well, running
smoothly over the years and
heading into the summertime. Then
the question came up, “Would you
be interested in managing our new
Drakes Store in Murray Bridge?”
The Murray Bridge Fire Trucks
It was due to open in April 2019.
After some weekend research
around Murray Bridge, we decided next 7 weeks, it was amazing to be On our first night of opening we We also have the Little Kitchen,
to turn our world upside down and involved in creating a supermarket had a little hiccup with a Co2 gas popcorn, the fresh juice machine,
move our family to start a new which is now known as Drakes leak in the freezer section. This the bread slicer, and so many other
personal and work adventure in the Murray Bridge, with the Fruit Shed meant that we met all the local cool things. The total fresh food
Murray Bridge community. and Thomas Butchery all in store. firemen and women, as not much area is amazing and brings a great
By the end of February, my family Monday 15th April was opening happens in Murray Bridge. We had atmosphere to the store.
had become residents of Murray day! Everything was ready for seven fire trucks turn up. Our new Our staff have done an amazing
Bridge and I was appointed the the start of a new adventure with staff experienced a store evacuation job learning their job roles and
Store Manager of Drakes Murray 102 new staff joining the Drakes on their 1st shift. the requirements of working in a
Bridge. The real fun began with Supermarkets retail family. All were There are so many exciting Drakes Supermarket in a country
building a Drakes Supermarkets by keen and ready for the challenge and different things in store - the town. Over the last couple of
early April. The day Samarah and ahead of opening a new store in a major draw cards for customers months, it has been very pleasing
I started working in the store, it country town on Easter week and are the Fruit Shed and Thomas to see staff so thankful to have
looked like a full building site inside trading the whole Easter period. Foods Butchery, with the biggest employment and willing to learn
and out. Over the course of the Now that is adventure! and best slow cooked meat range. new things. (Continued next page)
The rebuild of the store
D R A K E V I N E 21You can also read
