Executive Leadership Summit 2021 - November 2021 HYBRID FACE-TO-FACE AND LIVE-STREAMED - The Leadership Institute

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Executive Leadership Summit 2021 - November 2021 HYBRID FACE-TO-FACE AND LIVE-STREAMED - The Leadership Institute
Executive
Leadership
Summit
2021
Release the leader within.

A 3rd year of
leadership advice
from the highest level.

9th-10th
November 2021
HYBRID FACE-TO-FACE
AND LIVE-STREAMED
SUMMIT
Executive Leadership Summit 2021 - November 2021 HYBRID FACE-TO-FACE AND LIVE-STREAMED - The Leadership Institute
Dear Delegates,

A conference used to be a learning experience that allowed you to touch the hand of greatness,
to hear insight from some of the most experienced and inspirational professionals in the world. It
was also a chance to meet like-minded peers, to share ideas and engage in thoughtful discussions
around topics that are central everyone collectively.

                                                                                                      2021
Fast forward to 2020. A world where gathering together in large groups is a health hazard.

Like many of my esteemed colleagues in the learning world, 2020 has been a difficult year. If you
are engaged in the profession of bringing people together in large groups, then social distancing
and working from home is a big problem. Many of my peers have simply moved their events from
in-person to online. We don’t want to do that.

Why?

Online loses the human touch, the connectivity of collective thoughts and ideas, the ability to
express opinions, to mingle and make connection. It can be boring. Monotonous. Yet with no
                                                                                                              2
choice but to move online, how does one make this an enjoyable experience? To capture some of
that connectiveness which makes attending events a worthwhile experience.

Welcome to Executive Leadership 2021. A program in which we have reimagines the “conference”
experience.

                                                                                                      info@theleadershipinstitute.com.au
We’re keeping those elements that make a live event special and discarding the elements that
make a live event painful. No longer will there be back to back sessions for two days straight. No
longer will it be the speaker holding court and you listening. We’ve worked to make it interactive,
with shorter sessions aimed at enabling integration into your normal workday. We’ve created online
networking opportunities that are as good as meeting in person. We’ve crafted interactive sessions
that are fun, creative and get you engaged. Best of all, we now have access to some of the world’s
best minds who can stream in from anywhere in the world!

We hope you like our format and that you join us. You won’t regret it.

Kind regards,

Dana Lightbody
CEO
The Leadership Institute
                                                                                                      (02) 8294 2044
Executive Leadership Summit 2021 - November 2021 HYBRID FACE-TO-FACE AND LIVE-STREAMED - The Leadership Institute
CONFERENCE LOGISTICS

                                 Physical Attendance.
 Current Government advice is that gatherings of 100 will be permitted by September, 2020.
 Until otherwise confirmed by the Australian Federal Government, this event will be strictly
       limited to 100 participants. The event will also feature the following measures:

                                                                                                                           2021
      Social distancing                 Hygiene                 Catering & Food               Spaced Seating
     Using Government             Hand sanitiser will be   We’re teaming up with each We’re working with venues
      guidance, we are         provided and we will ensure  venue to ensure food is       to ensure that seating is
  implementing crowd flow        each venue adheres to     safe and served alongside provided with appropriate
    signage measures to            hygiene standards.      social distancing etiquette. distance measures in mind.
   ensure distancing rules.

                                         Other Logistics.                                                                          3

       DATE                          START/FINISH                          VENUE                     ADDRESS
      9th-10th                      9:00AM – 6:00PM                          TBA                    Sydney CBD

                                                                                                                           info@theleadershipinstitute.com.au
   November 2021              Australian Eastern Daylight Time   5 star hotel in Sydney CBD    Address pending venue
                                                                                                   confirmation

                                              Livestream.
                                                 WHAT YOU’LL NEED:

 Computer and stable          Login details will be provided.       Quiet room or office      Interaction with delegates
  internet connection           Compatibility with Zoom           recommended for best         and speakers throughout
                                  Meetings essential.                   experience              the event via event app

Pricing:
Almost half the value of these events is meeting the speakers and networking with your peers.
The other half is learning from our inspirational speakers. That’s why your live streaming pass is
40% off your physical ticket. You can still learn from and be inspired by our amazing speakers –
                                                                                                                           (02) 8294 2044

from the comfort of your office or home.

                          Just select “Livestream Pass” at checkout
Executive Leadership Summit 2021 - November 2021 HYBRID FACE-TO-FACE AND LIVE-STREAMED - The Leadership Institute
Why.                                                               About the Program
What got you here won’t get you where you want to go.          Executive Leadership Summit 2021 is crafted to
                                                               ensure you can lead a business, not just manage it.
The MBA is widely considered the gateway qualification to

                                                                                                                           2021
the C-Suite. It’s the all-rounder leadership degree.           For this, you need to re-evaluate how you understand
                                                               business and evolve with the economy. You need to
Like any university course, the MBA is all theory. It’s not    understand your core values to lead with authenticity
practical. It’s not case-studies by actual CEOs performing     and strength. You need to keep your organisation
the job of running a multi-billion-dollar company every day.   performing and implement clear-cut, integrated
It’s not on the ground learning.                               strategy. You need to understand how complex
                                                               enterprises thrive, and mix diverse business models
That’s why we’ve put together the Executive Leadership         together.
Summit 2021.
                                                               Now more than ever; you need to drive innovation in
Back for its 3 year, the summit focuses on the core
             rd
                                                               the midst of one catastrophe after another. In short,
learnings of an MBA with practical, experience-based           you need to be at the cutting edge.
keynotes and case studies from the leaders of Australia’s
most successful companies. With sessions on leadership,        That’s why it’s time to release the leader within. That’s
                                                                                                                                   4
strategy, innovation, operations, marketing, people and        what Executive Leadership Summit 2021 is about.
change management, the event aimed to fine tune your
allround leadership skills or take them to the next level.

What got you here won’t get you where you want to go.

It’s time to release the leader within!

                                                                                                                           info@theleadershipinstitute.com.au
                                                                                                                           (02) 8294 2044
Executive Leadership Summit 2021 - November 2021 HYBRID FACE-TO-FACE AND LIVE-STREAMED - The Leadership Institute
EXECUTIVE LEADERSHIP SUMMIT 2021

                Our Incredible Speaker Line-Up.

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 ROBERT SPECTOR                                                        DAN COCKERELL                                                         TONY NASH         DAVID SINGLETON
       Author                                                  Author of “How is the Culture in your                                            CEO                  CEO
 The Nordstrom Way                                              Kingdom?” & ex-VP of the Magic                                                Booktopia          Austal Limited
                                                                       Kingdom of Disney

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KATRINA TROUGHTON                                                     ANDREA CLARKE                                                         LEE HATTON           SARAH HUNTER
        CEO                                                               Author                                                            Vice President              MD
        IBM                                                              Future Fit                                                            AfterPay            Officeworks

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 MARK FITZGIBBON                                                     MICHELLE WINZER                                                        EMMA HENDRY           MARTIN EARP
       CEO                                                              Former CEO                                                            Former CEO     CEO and Managing Director
                                                                                                                                                                                                                              (02) 8294 2044

       NIB                                                           Bank of Melbourne                                                       Hendry Group            InvoCare
Executive Leadership Summit 2021 - November 2021 HYBRID FACE-TO-FACE AND LIVE-STREAMED - The Leadership Institute
2021
         PAUL EDWARDS                        MIRANDA KOVACIC                       ANDREW WILDBLOOD                 REBECCA SMITH
General Manager, Strategy & Customer,   Domain Lead, Employee Experience         Chief Executive, Enterprise and   Partner, Future of Work
        Commercial Property                           ANZ                                 Government                         PWC
              Mirvac                                                                        Vocus

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   DARLENE MATTISKE-WOOD                           GUY NEWMAN
               CEO                      Director, Facilitator, Keynote Speaker
     Australian Military Bank              Newmemory Australia Pty Ltd

                                                                                                                                             info@theleadershipinstitute.com.au
                                                                                                                                             (02) 8294 2044
Executive Leadership Summit 2021 - November 2021 HYBRID FACE-TO-FACE AND LIVE-STREAMED - The Leadership Institute
What You Can Expect To Learn At
           Executive Leadership Summit 2021.

                                                                                                                    2021
  Navigate business strategy               Drive a customer centric          Harness the innovative mindset
implementation and integration         organisation from the top down            and what it takes to drive
                                                                                          innovation

                   Lead innovation and navigate         Lead multiple business functions                                    7
                    change to survive disruption          and high performance teams

                                                                                                                    info@theleadershipinstitute.com.au
   What Our Past Attendees Have To Say

 I was blown away by the calibre of the speak-             What Insightful Presentations. The five key areas
 ers and how much practical advice I can take               focusing on self awareness, building intimacy
              back into my role                            + vulnerability, innovation, coaching and growth
                                                                      mindset were very useful.
           - Senior Director, Oracle
                                                             - Executive Director, Department of Defence

   Wonderful. Loved the discussions. Would                Very inspiring! Practical advice. Clear and articulate.
  have loved it to be longer, hear more about                  Loved the insight as well as the simplicity.
  the ‘how’ speakers overcame mess and the
   final outcomes. Wish we had many more                        - Chief Customer Success Officer, NAB
              question time too.”
                                                                                                                    (02) 8294 2044

  - General Manager, Wyndham Destinations
Executive Leadership Summit 2021 - November 2021 HYBRID FACE-TO-FACE AND LIVE-STREAMED - The Leadership Institute
EXECUTIVE LEADERSHIP SUMMIT 2021

                Who You Will Meet At ELS 2021.
                          Here’s a snapshot of our past audience:

                                                                                                  2021
                   5%                                                 8%
           7%

                                                       16%
13%                                         31%

                                                                                            47%

 22%
                                                       29%

                                                                                                          8
                              22%

           Mid-Management                                        Enterprise (500+)

           GM/Head of Department                                 Government/Public Sector

                                                                                                  info@theleadershipinstitute.com.au
           Senior Manager                                        SME/ SMB (1-500)

           Lower and Non- Manager                                Education

           C-Suite/SVP

           Team Leader

 Who Should Attend?

      C-suite including CEO                                  Middle Managers

      EGM, GM, MD of all functional areas                    Directorship and Board
                                                                                                  (02) 8294 2044

      Head of Strategy, Marketing, HR and Operations
Executive Leadership Summit 2021 - November 2021 HYBRID FACE-TO-FACE AND LIVE-STREAMED - The Leadership Institute
EXECUTIVE LEADERSHIP SUMMIT 2021

Who You Will Meet At ELS 2021.
Executive Leadership Summit 2021 - November 2021 HYBRID FACE-TO-FACE AND LIVE-STREAMED - The Leadership Institute
Conference Agenda.
                                D AY 1 - T U E S D AY, 9 T H N O V E M B E R 2 0 2 1

9:00AM: WELCOME TO EXECUTIVE LEADERSHIP

9:15AM: Meet and great networking break out session: What do I need to improve on as a leader?

                                                                                                                                                       2021
Networking is an integral part of conferences and we haven’t forgotten you. In this opening session you’ll be allocated into a group of peers where
you can outline what you hope to achieve/take away from the conference. Make friends with like-minded peers and get to know people in the
virtual way.

9:50AM: How the right (technology) strategy drives employee engagement, customer experience and
         company value

                                                Lee Hatton has been living and breathing tech for over 15 years and has driven the innovation
                     Lee Hatton                 agenda in all of her roles. Now Vice-President of rising superstar AfterPay, Lee knows how to act
                     Vice President
                                                fast, drive pioneering teams and create a culture of innovation. In this keynote session, Lee will
                     AfterPay
                                                share her lessons learned from driving technology programs within banking and what this brings to
                                                the overall strategy, the customer experience and culture of a company.

                                                                                                                                                       10
11:00AM: What is in a real innovator’s toolkit: Collaboration and out of the box thinking

                                                Emma Hendry is former CEO of the Hendry Group and was CEO Magazine’s Building and
                                                Construction Executive of the Year in 2018. Emma was recognised for her ability to bring her team
                                                together for collaboration and innovation. Under her direction, Emma has steered Hendry Group
                     Emma Hendry
                                                into the AFR’s 100 most innovative companies – the only construction firm on the list. In this key
                     Former CEO

                                                                                                                                                       info@theleadershipinstitute.com.au
                     Hendry                     session. Emma is also Global Ambassador (Australia) for Women In PropTech and the Co-Chair
                                                of the AUKLF. Emma shares what she keeps in her leadership toolkit and provides insight into how
                                                she steers an innovative, collaborative and productive culture.

11:50AM: Can I fix the city? The reluctant CEO talks about how this question shaped her career goals
         and leadership outcomes

                                                Darlene Mattiske-Wood is not your ordinary CEO, she didn’t start her career with her eye on the
                     Darlene Mattiske-Wood      C-Suite, her ascent to the top came about organically by always asking the question, Can I fix
                     CEO
                     Australian Military Bank   this city? By deeply searching within to decide whether she had the right motivation, skills and
                                                strengths to bring something to the role rather than ticking a box, she found not only fulfilment in
                                                herself and her role, but a means to ensure she delivered growth through innovative thinking while
                                                increasing positive culture and improved customer goals.

                                                               12:40 PM: LUNCH

1:10PM: The Mindful Leader: Mindfulness and stress management session

                     Guy Newman                 Join Olympian and mindset expert Guy Newman, who will help you develop mindfulness and
                     Director, Facilitator,
                                                                                                                                                       (02) 8294 2044

                     Keynote Speaker            resilience strategies to consistently perform at your best. Guy will give you essential tools for
                     Newmemory Australia        successful remote working and leading.
                     Pty Ltd
1:40PM: The Employee Experience Determines the Customer Experience

                                                       Robert Spector          Robert Spector is one of America’s leading experts on customer experience and employee
                                                       Author, The Nordstrom
                                                       Way and Expert on       experience. He is the author of the business book classic THE NORDSTROM WAY: The Inside Story
                                                       Exceptional Customer    of America’s Number One Customer Service Company. In this keynote session, discover the tools
                                                       Experience
                                                                               that will allow your team to consistently create great service for your customers.

                                                                                                                                                                                         2021
2:40PM: AUTHENTICITY KEYNOTE: Building organisational purpose and trust

                                                                               Giving the best of yourself authentically: Exploring the fear and vulnerability of true leadership,
                                                       Katrina Troughton       knowing how much to give of yourself and when can be the difference between a good and a great
                                                       CEO                     leader. People need someone to inspire and direct them. Having worked for IBM for her entire
                                                       IBM
                                                                               career, Katrina has worked her way up, taking bold risks and backing herself the whole way. In this
                                                                               session, she talks risk, resilience and grit and what you need to bring to the table to be an authentic
                                                                               leader.

                                                                                        3:30PM: AFTERNOON TEA
                                                                                                                                                                                         11

3:50PM: Helping you to be your best leader: What great leaders put in their executive toolkit

                                                                               Michelle Winzer has had an extensive career in leadership in the hard-fought banking sector, most
                                                       Michelle Winzer         recently was CEO of Bank of Melbourne. In this key session, Michelle shares what she keeps in her
                                                       Former CEO              toolkit, including key tips on mentoring and coaching, keeping teams together and focused and

                                                                                                                                                                                         info@theleadershipinstitute.com.au
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                                                       Bank of Melbourne
                                                                               driving culture for profitability, performance and also employee satisfaction.
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4:30PM: Quick decision making in a crisis: How fast clear decisions and communication can make a
        difference

                                                                               2020 has not been an ordinary year for any industry or organisation. And you would expect during
                                                                               health crisis such as a global pandemic, private health insurance now more than ever is a must
                                                       Mark Fitzgibbon
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                                                       MD                      have, not a nice to have. As the economic and social impact of COVID-19 hit every day Australians
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                                                                               and their families, health insurers like nib were quick to react, putting in place a range of support
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                                                                               initiatives for its members and the community. nib pivoted its response making sure it was
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                                                                               providing rapid financial support to its members, as well as ensuring they could access healthcare
                                                                               treatment if and when needed, while at the same time providing support to more than 1,500
                                                                               employees right across the nib Group. In this session, learn first-hand how nib’s Managing Director,
                                                                               Mark Fitzgibbon navigated and led nib through the early stages of the pandemic.

5:20PM: Socially Distanced Networking
                                                                                                                                                                                         (02) 8294 2044

                                                                                      6:00 PM: CLOSE OF DAY ONE
Conference Agenda.
                           D AY 2 - W E D N E S D AY, 1 0 T H N O V E M B E R 2 0 2 1

9:30AM: OPENING REWARDS

9:50AM: PEOPLE KEYNOTE & MINI WORKSHOP: Understanding your people in order to lead them

                                                                                                                                                           2021
         better

                    Dan Cockerell                 Dan Cockerell is a 26 year veteran of the Walt Disney Company, starting his career as a parking
                    Author of “How is the         attendant, participating in the opening of Disneyland Paris in the 1990s and retiring from Disney as
                    Culture in your Kingdom?”
                    & ex-VP of the Magic          Vice-President of the Magic Kingdom, leading 12,000 staff and entertaining over 20 million guests
                    Kingdom of Disney             a year. In this keynote Dan talks about the Culture of the Magic Kingdom at Walt Disney World,
                                                  the method behind Disney’s “magical” culture and how you can promote the right behaviours that
                                                  create great culture in your organisation.

11:00AM: LEADERSHIP POST COVID-19 PANEL DISCUSSION: The future of work

                  Paul Edwards                                         Miranda Kovacic
                                                                                                                  Rebecca Smith
                  General Manager, Strategy &                          Domain Lead, Employee
                                                                                                                  Partner, Future of Work
                  Customer, Commercial Property                        Experience
                                                                                                                  PWC
                  Mirvac                                               ANZ
                                                                                                                                                           12

COVID-19 emptied massive corporate offices to their homes in days, small businesses closed, workers were displaced, public transport was risky.
This has changed the way we interact and increasing our reliance on technology and making us question what purpose the office serves.
      • What is the future of work
      • Do we need an office?
      • Work/Life balance myth

                                                                                                                                                           info@theleadershipinstitute.com.au
      • Mental health and working from home

12:00PM: Nudging in on the big kids – How Booktopia took on Amazon and won

                                                  Disruption and innovation have changed the way we do business and most strategists would
                                                  advise against entering a crowded market or a dying business. In this exclusive entrepreneur
                    Tony Nash
                    CEO                           session, Tony Nash, Founder and CEO of Booktopia shares how he strategically took on Amazon
                    Booktopia                     and won in the dying book sales market to become one of Australia’s biggest success stories.

1:00PM: Networking Lunch with Tony Nash
An opportunity to ask Tony anything you’ve ever wanted to know about strategy, growth and successful entrepreneurship

2:00PM: Recognising excellence, encouraging people and fostering diversity through talent – What a
        good leader needs to know about people leadership

                    Andrew Wildblood
                                                  Vocus prides itself on its brilliant but simple solutions to complex problems and its people
                                                                                                                                                           (02) 8294 2044

                    Chief Executive,              solutions are no different. In this key session, Vocus’ CEO of Enterprise & Government discusses
                    Enterprise and
                    Government
                                                  how they ensure he ensures his people are every bit as excellent as his solutions. Andrew will talk
                    Vocus                         us through a leader’s role in recognising and fostering talent whilst pushing the diversity agenda for
                                                  a truly cohesive workforce.
2:50PM: How a growth mindset drives innovation

                                                                          Innovation is not simply one idea, once, that changes everything. Innovation is a culture that is
                                                      Sarah Hunter        driven from the top by a strong leader who understands the innovation mindset and how to drive
                                                      MD                  the mindset so that it permeates through every layer of the organisation. From her stellar career
                                                      Officeworks
                                                                          driving strategy, Sarah shares how she cultivates and maintains the mindset of innovation, so her
                                                                          organisation is always at the cutting edge of change

                                                                                                                                                                                     2021
                                                                                   3:30PM: AFTERNOON TEA

3:50PM: How strong leadership and trust can drive company performance

                                                                          Andrea Clarke is the award winning author of ‘Future Fit: How to Stay Relevant & Competitive in
                                                      Andrea Clarke       the Future of Work. A former television news journalist, Andrea was based in Washington D.C for
                                                      Author              almost a decade, covering The White House, State Department & Iraq for Thomson Reuters and Al
                                                      Future Fit
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                                                                          Jazeera English. She now runs an EdTech business and routinely media trains top ASX CEO’s. She
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                                                                          believes that we should all be in the business of building trust with our customers, consumers and
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                                                                          our community.
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4:40PM: CASE STUDY: Rolling out an effective corporate strategy through strong leadership

                                                                          Martin Earp has spent a career driving strategy in his various executive roles in infrastructure.
                                                      Martin Earp
                                                      CEO and
                                                                          He knows what it takes to craft the perfect strategy, but more importantly he knows there’s a big

                                                                                                                                                                                     info@theleadershipinstitute.com.au
                   00 CO
                                                      Managing Director   difference between theory and execution. In this case study session Martin will share what he has
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                                                                          strategy forward.
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5:20PM: VIP LEADERSHIP STRATEGY KEYNOTE: Strategy essentials - Determining why, how, when and
        where to act

                                                                          David Singleton knows strategy from a career spent in some of the world’s biggest defence
                                                      David Singleton
                                                                          contractors, overseeing thousands of employees and dealing with billion-dollar budgets. He knows
                                                      CEO
                   00 CO
                                                      Austal Limited      what it takes to analyse, map out and execute a corporate plan that will get noticed – he is after all,
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                                                                          CEO of the country’s largest shipbuilder Austal. In this key session, find out what skills you need to
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                                                                          drive execution on an exceptional strategy.
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                                                                                6:00 PM: CLOSE OF DAY TWO
                                                                                                                                                                                     (02) 8294 2044
EXECUTIVE LEADERSHIP SUMMIT 2021

                                                 Price List.
                                    Please Note: Pricing Does Not Include GST

                                                  First In Rates             Early Bird Rates           Standard Rates
                                              Before 30th June 2021     Before 30th September 2021   Before 27th August 2021

                                                                                                                               2021
Physical Ticket: Conference                         $1,499                      $1,699                     $1,999

Physical Ticket:
Corporate Group (8 tickets)                         $9,999

Online Ticket: Conference                          $959.40                    $1,049.40                  $1,199.40

Online Ticket:
Corporate Group (8 Tickets)                       $5,999.40

                                        CLICK HERE TO BOOK NOW!
                                                                                                                               14

   J O I N U S W H I L E W E D E L I V E R 21 S T C E N T U R Y S O L U T I O N S F O R 21 S T C E N T U R Y E V E N T S !

             What you’ll need for the best experience

                                                                                                                               info@theleadershipinstitute.com.au
Computer and stable       Quiet Room or office       Webcam enabled            Headphones with          Compatibility with
 internet connection        recommended             computer (we want        microphone to network     the Zoom or Webex
                                                      you to turn your         and ask questions          conferencing
                                                        camera on!)                 verbally                platforms

     Group Discounts                                                   Industry Packages
Looking to send more than 1 team member? Interested                We appreciate that it’s not always easy to get approval
in bringing a colleague along?                                     to attend training courses and events, so we have put
Learning is always better when done in teams (and your             together a variety of packages to assist. Take advantage
company gains more value too!)                                     of these savings:
 Take advantage of our group discounts:
      • Register 3 attendees and get a 5% discount                 Local government                              10% Off
      • Register 4-5 attendees and get a 10% discount
                                                                                                                               (02) 8294 2044

                                                                   Non-for-Profit                                20% Off
      • Register 6 or more and get a 15% discount

Please contact The Leadership Institute on (02) 8294 2044 if you have any issues.
EXECUTIVE LEADERSHIP SUMMIT 2021

                                  Terms and Conditions.
   Live Streaming + COVID – 19
There is a lot of confusion around corporate learning events and COVID – 19. We understand. We’re all going through it.
Given this, we want to make the following assurances:
 • If you have booked onto a physical pass and can no longer attend an event, you will either be refunded the difference
     in your registration ticket, or be given access to an additional live streaming ticket for anyone within your organisation

                                                                                                                                         2021
 • Should your circumstances change, we are happy to offer a full credit note for yourself or anyone within your
     organization to attend any one of our other excellent events
 • Now that our events will be live streamed, they will also be recorded. If you cannot attend the event, whether it be live
     streamed or a physical pass, we are working hard to ensure everyone receives a recording of the event so you can
     have the same experience for all time

   Changes to Events (COVID – 19 & Beyond)
Many events this year have inevitably been postponed or cancelled due to State and Federal Government mandated
shutdowns. We are doing our best to ensure that these events will go ahead on postponed dates and via livestreaming
mechanisms. In the event that your registration or participation in an event has been postponed, The Leadership Institute
offers flexible tickets and credit notes to all clients that have been impacted. Given the financial and economic impact of
COVID – 19, TLI is unable to offer a financial refund for events that have been affected by COVID – 19.

A tremendous amount of effort is spent to ensure all of TLI events proceed as originally marketed. It is with regret that
circumstances beyond TLI control can prevent this from happening. As such, TLI reserves the right to change the speaker
and/or agenda details at any time throughout the marketing lifecycle of an event. TLI will diligently minimise the risks of
changes to any event and will always ensure events deliver the content that is advertised. TLI will notify all participants of           15
any changes in a timely manner leading up to an event.

    Cancellation Policy
If you are unable to attend an event, TLI accepts substituted attendees in your place at no additional cost. Please advise
us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run by TLI.

Cancelled registrations must be emailed to info@theleadershipinstitute.com.au as soon as possible. A credit note will
be issued valid for use towards any future event within the following 12 months following date of issuance. Cancellation

                                                                                                                                         info@theleadershipinstitute.com.au
notifications received less than 14 days from the event running will receive a credit note to the value of the registration fee
less a service fee of $300.

The Leadership Institute does not provide refunds for cancellation.

It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, i.e. a different
person attending each day of the event, can be arranged. Please call or email us to arrange the details.

If an event is cancelled or rescheduled, TLI will ensure all stakeholders are contacted. If an event is cancelled or you are
unable to attend the rescheduled event, you will be issued with a credit note valid for use towards any future TLI event held
in the twelve months following date of issuance.

    Credit Notes
In the event of issuance of credit notes, holders are entitled to use this credit towards ANY TLI event which can accommodate
additional delegates. Credit notes must be used within 12 months from the date of issue to avoid expiry.

   Customer Privacy
TLI takes diligent action to ensure all client details are protected. Furthermore, we respect our customer’s right to ‘opt out’
of our various promotional activities for relevant, upcoming events. If you do not want to receive further information about
our upcoming conferences, training courses and learning experiences, please email us at info@theleadershipinstitute.
com.au

   Once You Are Registered, What Is The Next Step?
When you have registered for an event, and that registration has been received by TLI, you will be sent a confirmation email.
                                                                                                                                         (02) 8294 2044

This will include your invoice and any relevant information regarding the event you are registered for. TLI will regularly keep
you updated regarding the events for which you have registered. If you require any further information visit our website at:
info@theleadershipinstitute.com.au or call us on (02) 8294 2044.
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