Finca Holidays 2020 Holiday Brochure - Finca Supported Holidays
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Finca Holidays 2020 Holiday Brochure
Welcome to Finca
Holidays - 2020
We at Finca provide holidays all year round for
individuals who have a disability / non-disabled
people, groups, organisations, and lone travellers.
No matter what your age we guarantee you will
have a wonderful time. Our main focus is to cater
for all, and we endeavour to make sure you have
a wonderful holiday to remember!
So give us a call.
At Finca we understand how important choice and What is a Finca Holiday?
control is for any person and we are here to At Finca Holidays our aim is to cater for all, no
support and empower you to have a holiday of a matter what your age, we fully intend to give you the
lifetime with us at our carefully selected resorts. opportunity to enjoy the same quality of holiday
If you can’t see anything that meets your available to others. We achieve this by providing
requirements please give us a call, professional hands on assistance.
We are able to create tailor made packages to Who provides this Assistance?
suit your needs. Our staff have up to date DBS’s, You don’t have to bring your support worker/enabler,
have backgrounds in the caring sector, receive full as you will be accompanied by our Holiday
and updated training and hold NVQ level 2/3 in Assistants.
social care.
So come to Finca and join in on the fun!!!
How much does a Finca Holiday cost?
Finca Holidays are specifically tailored to meet the
needs of each individual. We take into account all
factors, health, safety, risks, and the type of
assistance that is required. The cost of your holiday
is decided when all factors have been taken into
account and the venues sourced.
At a glance... Some of our
What is included in a Finca Holiday? Exciting
Staff at designated departure airports
Accompanied flights from UK and return
Additional costs for extra baggage / extra
Destinations:
leg room etc must be met by the guest.
Daily Laundry tasks (where venues have
these facilities.)
Local Daily Activities, (other trips and
tours will be sourced and costs provided Orlando – Florida
to the guest in the resort) Coach Trip (Scotland)
Fully inclusive packages (unless stated on the individual Caribbean Cruise
destinations) see additional costs in our terms and Coach Trip (Newquay)
conditions. Cuba
Butlins (Skegness)
Mexico
What is not included? Coach Trip (Amsterdam / Rotterdam)
Travel and Medical insurance. Cyprus
(Copy of insurance details must be Crete
provided to Finca Holidays before you Greece - Rhodes
leave the UK. Malta
Meals, snacks and drinks etc. purchased Majorca
away from the venue.(see additional costs Prague
in our terms and conditions) Whitby
Souvenirs, postcards and personal Lake District
spending money. Salou
Toiletries Blackpool
Transport to UK departure airports. San Francisco / Hawaii
Transfers at destination unless specified Menorca
Travel to and from the UK airport / Turkey
Meeting points Budapest
Transfers unless stated Cruise – Norway
www.fco.gov.uk/knowbeforeyougo Thailand
Tenerife
Holiday Destinations & Prices
All our holidays are fully inclusive (On site only), unless stated otherwise. Each holiday includes: Accompanied Flights
(If applicable) Transfers and baggage, Hotel Accommodation (These are based on two sharing a room – Twin Beds)
or equivalent (Cottage / Lodge), Holiday assistant – Shared support (3-1) who will be with you throughout your holiday
and will return with you.
A photo album is provided of your holiday (This will be sent through the post on the day of your arrival back)
1-1 Assistance is available on most of our holidays – this is provided at an extra charge
UK Holidays – Transport to and from the destination is not included (This can be arranged at extra costs)
January 2020 February 2020
Orlando (Florida) Caribbean Cruise
19th January – 29th January 2020 1st February – 15th February 2020
10 Nights / 11 Days 14 Nights / 15 Days
Hotel Accommodation: Bed & Breakfast Accompanied Flights
Includes Park Tickets All Inclusive
Prices from £3650.00 per person (Drinks not included in this package)
Prices from £3650.00 per person
Ports include - Curacao, Bonaire, Grenada, St Vincent, St Lucia, St
Kitts, St Maarten and Antigua.
Coach Trip (Scotland)
31st January – 3rd February 2020
3 Nights / 4 Days Coach Trip (Newquay)
Hotel Accommodation: Half Board 24th February – 28thFebruary 2020
Includes trips to Loch Lomond & Glasgow 4 Nights / 5 Days
Prices from £480.00 per person Hotel Accommodation: Half Board
Includes trips Flambards & Truro
Prices from £750.00 per person
March 2020 April 2020
Cuba Mexico
6th March – 20th March 2020 18th April – 28th April 2020
14 Nights / 15 Days 10 Nights / 11 Days
Hotel Accommodation: All Inclusive Hotel Accommodation: All Inclusive
Prices from £3150.00 per person Prices from £3150.00 per person
Butlins - Skegness Coach Trip (Amsterdam / Rotterdam)
27th March – 5th April 2020
5th April – 9th April 2020
7 Nights / 8 Days
4 Nights / 5 Days
Accommodation: Bed, Breakfast & Evening Meal
Accommodation: Half Board
Prices from £995.00 per person
Prices from £1548.00 per person
(Transport to and from location not included)
May 2020 June 2020
Cyprus Greece - Rhodes
10th May – 17th May 2020 1st – 8th June 2020
7 Nights / 8 Days 7 Nights / 8 Days
Hotel Accommodation: Half Board Hotel Accommodation: All Inclusive
Prices from £1750.00 per person Prices from £1700.00 per person
Crete Malta
20th May – 27th May 2020
7 Nights / 8 Days 4th June – 11th June 2020
Hotel Accommodation: Half Board 7 Nights / 8 Days
Prices from £1600.00 per person Hotel Accommodation: Half Board
Prices from £1550.00 per person
June 2020 July 2020
Whitby
4th July – 11th July 2020
Majorca 7 Nights / 8 Days
13th June – 20th June 2020 Cottage / Hotel Accommodation: Bed, Breakfast & Evening Meal
7Nights / 8 Days Prices from £995.00 per person
Hotel Accommodation: Half Board (Transport to and from location not included but can be provided at
Prices from £1600.00 per person extra cost)
Prague – City Break Lake District (Cumbria)
25th June – 28th June 2020
3 Nights / 4 Days 18h July – 25th July 2020
Hotel Accommodation: Bed & Breakfast 7 Nights / 8 Days
Prices from £895.00 per person Cottage / Hotel Accommodation: Bed, Breakfast & Evening Meal
Prices from £995.00 per person
(Transport to and from location not included)
August 2020 September 2020
Multi Centre Holiday
(San Francisco – Hawaii)
Salou 1st September – 14th September 2020
7th August – 14th August 2020 13 Nights / 14 Days
7 Nights / 8 Days Hotel Accommodation: Room Only
Hotel Accommodation: Half Board Prices from £4650.00 per person
Prices from £1750.00 per person 3 Nights staying in San Francisco
10 Nights staying in Maui Hawaii
Blackpool
24th August – 31st August 2020 Menorca
7 Nights / 8 Days
18th September – 25th September 2020
Hotel Accommodation: Bed, Breakfast & Evening Meal
7 Nights / 8 Days
Prices from £1250.00 per person
Hotel Accommodation: All Inclusive
(Transport to and from location not included)
Prices from £1500.00 per person
October 2020 November 2020
Turkey Cruise – Norway
5th October – 12th October 2020 Non- Flight Cruise
7 Nights / 8 Days 25th November – 7th December 2020
Hotel Accommodation: All Inclusive 12 Nights / 13 Days
Prices from £1600.00 per person : All Inclusive - Drinks not included
Prices from £2750.00 per person
Budapest – City Break Thailand
18th October – 21st October 2020 4th November – 18th November 2020
3 Nights / 4 Days 14 Nights / 15 Days
Hotel Accommodation: Bed & Breakfast Hotel Accommodation: All Inclusive
(Close to the River Danube) Prices from £3950.00 per person
Prices from £1200.00 per person
December 2020
Christmas & New Year
In Tenerife
22nd December 2020 – 2nd January 2021
11 Nights / 12 Days
Hotel Accommodation: Bed, Breakfast & Evening Meal
Prices from £2800.00 per person
We also arrange tailor made holidays to suit each individual needs, this can be in the UK or worldwide.
If you prefer we can simply book your holiday for you if you wish to travel alone. Let us know where and
when you would like to go and we will do the rest. We are here to help in any way we can to make sure you
have a brilliant holiday.
Some of our Key Staff Our staff are a mixture of age, life experiences, knowledge and skills. All the team are committed to promoting diversity, choices and values. Our dedicated team have a simple aim, which is to ensure that you have a wonderful holiday that you will remember for years to come. Over the next few pages you will find profiles of the main members of our team. Nikki - Manager Nikki holds qualifications in customer service, administration and payroll & Accounts. She is our first line of communication with all inquiries that come in on a day to day basis. She has vast experience in her field and will support you to access the relevant information you will need in which to plan your holiday requirements. Training & Qualifications: NVQ 2 & 3 Administration NVQ 2 & 3 Customer Service NVQ 2 Payroll Moving & Handling Medication Administration Level 2 Hobbies: Swimming Shopping Cooking Cycling Sue Sue has been in a caring profession for over 26 years, her last role as an area manger working with people who have disabilities / mental health issues. Qualifications include: Social Welfare M.A Counselling Diploma in Business Coaching NVQ 4 Further Training: POVA - Protection of Vulnerable Adults Equality and diversity / PCP/ Communication / Medication/ First Aid Health & Safety Medication – MDS systems / administration / Safe storage Risk Assessments Moving & Handling Recent Training: First Aid Hobbies: Walking Cooking Cycling Gardening
Josephine - Holiday Assistant Josephine has been in the caring profession for 8 years, she has a good knowledge regarding all areas of Learning Disabilities, Autism, Mental Health issues and people with dementia or acquired brain injuries. She is a caring person and has excellent communication and active listening skills Training & Qualifications Single Diploma in Marketing (ICM) NVQ Level 2 Managing violence and aggression (MVA) Moving and Handling Dementia Medication Training Hobbies Cooking . Shopping Reading Cinema Internet Browsing Warren – Holiday Assistant Warren has been in the caring profession for 23 years, during his last role as a Community team Service Manager for Excel, helping people who have learning disabilities and autism to live independently, Warren is very proud to say that in 2016 Excel received an overall mark of outstanding from CQC, this is the first outstanding Awarded presented by West Berks inspectors. Training & Qualifications NVQ level 3 promoting independence Care certificate Epilepsy (rectal & buccal medication) Diabetes Safe guarding Equality and diversity First Aid Health & Safety Medication—MDS systems/administration/safe storage Risk management Moving & Handling (hoists, slings and sliding boards) Protection of Vulnerable Adults Dolls and Mental capacity act Stoma and catheter care Hobbies Walking, Swimming, Kayak, SUP, Sailing, Cycling, Paragliding, Camping, travel and cooking
Antoaneta – Holiday Assistant Antoaneta has been in the Civic Aviation business for 25 years, she has also worked in travel & tourism for 3 years, and the health and social Sector for 9 years. Training & Qualifications •NVQ 2 & 3 Health & Social Care •Level 3 – Preparing to work in Adult Social care •Level 3 – How to handle information in social care settings •Level 2 – Understand the role of social care •Level 2 – Healthy eating & food hygiene •Safe guarding •Personal Care, hygiene & infection control •First Aid basic training •Health & Safety •Moving & Handling •Medication Training Hobbies Walking, travelling, reading and photography. Paula – Holiday Assistant Paula has been working for the past 5 years supporting adults with learning disabilities. She has previously worked with children for 13 years and has dedicated herself to develop her knowledge and skills in various areas of care and learning disabilities. She is caring and empathetic with great communication and listening skills. Training & Qualifications NVQ Level 2 in Health & Social Care NCFE Level 2 Awareness of Mental Health Problems NCFE Level 2 in understanding Autism Medication, MDS systems / administration / safe storage Emergency First Aid Dementia, working with people with Dementia Managing diabetes Down syndrome Awareness ADHD Awareness Mental Health Awareness Food Hygiene Makaton Levels 1-4 Health & Safety, Risk Assessments, Moving & Handling Stoma Care Safeguarding Equality & Diversity Epilepsy awareness & seizure management Hobbies Travel, Reading, Walking, Photography, Films and going on adventures.
Finca Holidays is purely a travel and holiday assistance service that will work with you to create the right package holiday for your requirements. We will source experienced professionals to assist you to get the best out of your holiday and work hard to help you create some happy memories of your travels. We are not a substitute for social care and are not governed by the Care Standards or monitored by the Care Quality Commissioner. We are only as good as the information you provide us with concerning your personal requirements. It is therefore essential that you and your care provider and/or advocate provide detailed information on our forms. Be as clear, factual and forthright as you can. We will maintain your privacy and confidentiality at all times and only inform the person that needs to know to enable you to get the service and resources you require. However, Finca Holidays would like to advise you that if there are any circumstances outside of its control between the original advertisement and your booking then we reserve the right to change your accommodation, to best suit your requirements, as and when necessary without notice. We will endeavour to ensure that the accommodation is suited to your needs, within your price range and of the same initial quality. Terms & Conditions – Your Holiday Contract Your Holiday Contract is with Finca Holidays. The office address is 2 James Place, Standish, Wigan WN6 0JA These terms and conditions will come into effect when we accept your booking and deposit payment. By booking with us you are deemed to have accepted these conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so. [If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us or to your travel agent, within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 14 weeks of travel]. The person booking the holiday is responsible for ensuring the accuracy of the personal details and any other information supplied in respect of you the customer on the booking and for passing on any information regarding the booking or any changes made in relation thereto. Our holidays are suitable all year round for adults who have a disability/non- disabled/groups/organisations/ and lone travellers. We provide shared practical assistance/ supervision and prompts throughout the holiday period. We also offer 1-1 assistance for those customers who require additional support. Our holidays are unsuitable for adults who display physically challenging behaviours. In order to provide the best possible assistance, and to ensure we can match our holiday assistants to the needs of you our customers we require that the booking form and any other information regarding your general health must be completed in full and be a true reflection of you the customer. In the event that a third party is completing the booking and general health form on the customer’s behalf this must also be an up to date true reflection of the person named on the forms. If, at any time between completing the booking and a general health form, and the customers holiday commencing some information has changed from the original information supplied, this information must be communicated in writing to Finca Holidays .This applies to every holiday the customer is booked on. Challenging Behaviour (The Equality Act 2010) In consideration of the equality act, we acknowledge our duty to make reasonable adjustments before any decision is made regarding terminating a customer’s holiday. www.equalityhumanrights.com/en/advice-and-guidance/guidance-service-providers In the event of you, the customer, developing or displaying physically challenging, threatening and/or disruptive behaviour we reserve the right to terminate your holiday and return you to your residence at your own expense. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behaviour e.g. the cost of transportation, diverting an aircraft or ship to remove you. What your holiday includes The holiday package is inclusive of practical support and includes staff at departure airports, accompanied flights; Accommodation will normally be in a shared twin room. Single rooms are sometimes available for which there will be an extra charge, and should be requested at the time of booking. All hotels used are a minimum 3* fully inclusive packages unless stated on the individual destinations. Local daily activities. Photo Album
Our standard support provided is: 1 holiday assistant to a maximum of 3 clients; If additional support is required, e.g.one to one, (one customer to one holiday assistant) then a further charge is applied at the time of booking. Local day/ evening trips. Other trips and tours not included can be added and payment is paid in the resort. This cost is payable by you the customer. Your holiday does not include: The holiday package does not include personal spending money, snacks, drinks, meals (off site), medical expenses, travel/cancellation insurance, transport to and from the designated airport, tips, postage, phone calls. It is advisable for customers to have money to spend at airports in case of delays or other unforeseen circumstances. Travel Insurance: We highly recommend that you purchase your travel insurance at the same time as you book your holiday. You must take out travel insurance for all holidays (both in the U.K. and abroad) suitable for your needs at the time of making your first payment. This should not be left until just before travelling as cancellation by the client for any reason is required to be covered. We cannot be held responsible for any costs you incur as a result of failing to do so. Personal travel insurance should be taken out for your own peace of mind and the insurance should cover you for a minimum of cancellation due to illness, any emergencies which arise while you are away and for loss or damage of personal possessions. Please read your policy details carefully when you receive them and bring them with you when you travel. Documentation for Travel: Please note that you as the customer are responsible for ensuring that you have a valid passport and comply with any health requirements. Many Countries now require your passport to be valid for a period of 6 months from the date you return.. If you need to apply for a new passport or renew an existing passport you should apply at least 8 weeks before your holiday. For up-to-date requirements visit: www.ips.gov.uk. In most cases we will apply for any visa documentation that may be required. Currently there are no visa requirements for British Citizens travelling to EU countries. Specific requirements can be confirmed with the relevant Embassies / Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. At this time UK residents do not require any vaccinations for travel within the EU. We strongly advise you to contact your GP / Nurse for the latest information on any destination. Foreign and Commonwealth Office or relevant authorities will be able to offer up-to-date travel information to help British Citizens make informed decisions about travelling abroad. For more information contact: www.fco.gov.uk/knowbeforeyougo Brochure Content All details are correct at the time of going to print. However, Holiday dates and prices are subject to change without notice. If we are required to make any changes for this reason we will inform you the customer who will have the option of cancelling the booking and have full payment reimbursed. Any information which is bullet- pointed are an indication of what may be included on the corresponding holiday, it is not a comprehensive list or an Itinerary. A confirmation letter together with a checklist, to enable you to make informed decisions (regards clothing, spends, personal effects, documents…) will be sent out 21 days prior to the holiday, along with all information regarding flights. However, flight times can sometimes be changed at short notice and are outside our control. In this event we will make every effort to contact our customers and advise of any changes. How to Book your holiday with Finca Holidays: By telephone: 01257 422667 Provisional booking reservations may be made by telephone, but in al l cases must be confirmed within 14 days by sending Finca Holidays a fully completed/signed booking form and a deposit of £250.00 per person per week for holidays abroad. If choosing a holiday in the UK the deposit will be £100.00 per person per week Full payment of the balance of the holiday is due 90 days prior to the commencement date of the holiday. If a deposit and / or balance is not paid on time it may result in cancelation of your travel arrangements. Deposits and balances are non-refundable. (Any late payments will incur a charge of £25.00) Email: info@fincasupportedholidays.co.uk to request a booking and general health form. On our web site: www.fincasupportedholidays.co.uk go to the home page tab across the top “booking form” Finca Holidays will send you: Booking form General Health questionnaire. Deposit amount required When we receive the above Finca will send you an invoice detailing all costs including 1-1 additional support costs (if required). All correspondence will be sent to you the customer unless you indicate on the booking form that this is to be sent to a third party.
Additional costs: Designated airports may not be your local airports. If you wish to travel from your local airport and if this is an option - a charge for internal travel for Finca holiday assistants will be added to the cost of your holiday. (This may include train fares, hotel costs, refreshments /meal or any other travel costs associated with the journey that may be incurred). Choices of hotel/Villa/Cottage packages are usually fully inclusive, however, in the event that these venues only offer half board/bed/ breakfast packages or bed/breakfast, the cost for both yourself and Finca holidays a ssistants meal(s) and soft drink must be met by you. If going off site and you are on a fully inclusive package a picnic box and refreshments will be ordered to prevent further costs. Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us, and must be paid directly for yourself and Holiday Assistant on a shared 3 -1 ratio unless on a 1-1 support. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. Meeting points: For all holidays abroad you will be met at the designated departure airport in the UK, times and dates will be mailed out to you 21 days before your holiday departure date. It is the customer’s responsibility to ensure that they are at departure points in plenty of time, as although we would endeavour to wait as long as reasonably possible, we cannot be held responsible if we have to start the holiday without the guests due to their late arrival. (It is not our responsibility to get guests to and from the designated meeting points.) Assistance begins after a handover period between Carer/family and Finca Holiday Assistants at the designated meeting points. UK Holidays: Meet at the venue, If transport is required to pick you up from your home or other designa ted meeting points this can be requested at the time of booking and additional charges will be added. Luggage: Luggage is deemed to be the responsibility of the guest, and we cannot accept any liability for damage how so ever caused. For this reason, we recommend that customers take out insurance cover. Communication whilst on holiday Finca staff enhances communications by uploading photographs and comments each day to our “Daily Update” page via our website. This is a useful tool which enables carers/ families/interested parties to be reassured that you are enjoying your break and they can follow your holiday experiences as they happen. In the event that any individual does not wish to be included on our daily updates page or on our website please ident ify this clearly on the booking form. Updates will still happen for other customers but without your image being shown. Smoking: Smoking is not allowed in any vehicle or accommodation, although there is usually a designated smoking area at most venues. Any damage to property caused by customers whilst on holiday will be deemed their responsibility and not that of Finca Holidays. Safe keeping of personal belongings We recommend that guests deposit the majority of their spending money, passports, EHIC and Insurance documents (or other valuables). in a designated safe or identified place once at the venue. This is a matter of choice for the customer but it is your responsibility to ensure safekeeping of personal belongings. Adaptations/medical aids Customers who require specific aids and adaptations (including incontinence aids/mattress protectors, stand aids, shower chairs and any other specialist equipment) are requested to bring these items with them. If Finca is provided with a formal request for the hire or location of such equipment then Finca Holidays can facilitate this on an individual’s behalf. The costs of such provision will be your personal responsibility and must be met by you, the customer. This has to be paid at the time of booking Medication All medication must be provided in dossett boxes or blister packs (unless liquid). MARR sheets are to be included. (We are all fully trained in MDS system of assisting guests with their oral medication but we do not have a medical background. Finca staff cannot assist with any invasive treatments but can advise and support guests to access medical treatment. Paperwork systems All paperwork used throughout the holiday i.e. risk assessments, health and safety records, financial recording sheets, accident /incident reports are completed to British standards. (Please note we only use our own paperwork systems not that of the individuals). In line with the principles of reducing environmental waste Finca is moving towards a paperless system of recording, starting with the “Holiday Summaries” which have been replaced by the “Daily Updates”.
Finca Holidays has full public liability Insurances.
Holiday Price
We reserve the right to alter the prices of any holiday’s shown in our brochure. You will be advised of the current
price of the holiday you wish to book before your contract is confirmed.
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as
landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price
of your travel arrangements may change after you have booked. However there will be no change within 30 day s
of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of
your travel arrangements, which excludes any amendment charges. You will be charged for the amount over and
above that, plus an administration charge of £1.00 per person. If this means that you have to pay an increase of
more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another
holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is
of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies
paid, except for any amendment charges. We will consider an appropriate refu nd of insurance premiums paid if
you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason,
you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the
price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then
any refund due will be paid to you. Please note that travel arrangements are not always purchased in local
currency and some apparent changes have no impact on the price of your travel due to contractual and other
protection in place.
If we cancel your holidays:
Holidays are based on an economic minimum number of passengers which is usually four (4) If you do not pay the
balance of the holiday cost on time we reserve the right to cancel your booking. We reserve the right to cancel your
holiday in any circumstance, but if we do so you can either have a refund or accept a replacement holiday of
corresponding value from us, subject to availability.
We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result
of unusual or unforeseen situations outside our control, the consequences of which could not have been avoided even
with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or
cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war,
civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity. (Force Majeure)
If You Cancel Your Holiday:
Should you wish to cancel your holiday with us you should notify us directly in writing as soon as possible. The scale
of cancellation charges detailed is according to the number of days prior to departure that written confirmation is
received by us.
Prior to Departure date: Cancellation Charge:
90 days or more Loss of deposit
89 -60 days 50% of total holiday cost
59-30 days 70% of total holiday cost
29-15 days 90% of total holiday cost
14-0 days 100% of total holiday cost
Liability
We do not accept responsibility for our failure to perform the contract for the package holiday or for the improper
performance of the contract, as such failure is due neither to any fault on our part nor to that of our employees,
agents, sub-contractors or suppliers if it is:
Attributable to you the client, or is attributable to a third party unconnected with the provision of the services
for and is unforeseeable or unavoidable.
Unusual and unforeseeable circumstances beyond the control of Finca Supported Holidays, the
consequences of which could not have been avoided even if all due care had been exercised.
An event which Finca Holidays, our employees, agents, suppliers and subcontractors could not, even with all
due care, have foreseen or forestalled.
Our liability shall be limited in accordance with the international conventions which govern such services and
conditions of carriage of the carrier.
Terms & Conditions – Your Holiday Contract
Your contract is with Finca Holidays.
Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party
the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract
is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the
English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and
wish to do so.[If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us, within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 14 weeks of travel]. Finca Holidays will book your holiday with ATOL / ABTA Members. You will receive an ATOL certificate, this lists what is financially protected, where you can get information on what this means for you and who to contact. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency.. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For more information on the Atol scheme go to www.atol.org.uk/ATOLCertificate 1).These terms and conditions will come into effect when we accept your booking and deposit payment. By booking with us you are deemed to have accepted these conditions. 2).Provisional booking reservations may be made by telephone, but in all cases must be confirmed within 14 days by sending Finca Holidays a fully completed/signed booking form and a deposit of £250.00 per person per week for holidays abroad. If choosing a holiday in the UK the deposit will be £100.00 per person per week. 3). Full payment of the balance of the holiday is due 90 days prior to the commencement date of the holiday. If a deposit and / or balance is not paid on time it may result in cancelation of your travel arrangements. Deposits and balances are non-refundable. (Any late payments will incur a charge of £25.00) 4). It is strongly recommended that you obtain comprehensive travel insurance at the time of booking for all holidays including UIK venues. A copy of your insurance must be forwarded to us 28 days before departure. Complaints: In the unlikely event that you have any reason to complain or experience any problems with your holiday, please write in first instance to: Finca Holidays 2 James Place, Standish, Wigan WN6 0JA within 28 days of your return. If you would like any further information, please visit our web site www.fincasupportedholidays.co.uk or alternatively contact Nikki direct on 01257 422667 Our Contact Details are: Finca Holidays: 2 James Place Standish Wigan WN6 0JA E mail: info@fincasuppportedholidays.co.uk Website: www.fincasupportedholidays.co.uk .
Finca Holidays:
2 James Place
Standish
Wigan
WN6 OJA
Tel. 01257 422667
E mail: info@fincasupportedholidays.co.uk
Website: www.fincasupportedholidays.co.ukYou can also read
