Flight Centre & Moneywise - The story of... Presented by Alisa Caldwell
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The story of... Flight Centre & Moneywise Presented by Alisa Caldwell
Where it all started
1972
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Top Deck Days
1973
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Evolution
1973 1976 1980 1983 1987 1995 2000 2004 2014
First bus was Expansion 73 busses First Flight First Flight First 500 shops FCNZ profit Top Deck
purchased & into Russia, in the Top Centre Centre in NZ Corporate and 3000 of $19Mil bought
converted North Deck fleet opened Top Deck Team staff back by
Tours began America sold to FC lists on globally Flight
around and concentrate the Centre
Europe Scandinavia on FC ASX@95c
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Present Day 18,500 2500
stores
staff
Corporate Travel Management
network spans 90+ countries 30 12
brands countries
Turnover over AUD$12 billion
FCTG Profit of AUD$365 million
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FCTG Brands
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New Zealand
140 Shops over
1200+ Staff 4 Retail brands
1 2 3 4
Largest market Large Corporate
share in NZ Business
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Demographic of FC
80% Female. 10% are part
One third of time/Job share
those are
working mums
1 2 3 4
Average We have shops
age is 30 from Kaitaia to
Invercargill
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Our Philosophies
Our Values Our Business Model
1. Our People 6. Ownership
2. Our Customer 7. Incentives
3. Brightness of Future 8. Our Standard Systems
4. Taking Responsibility 9. Family, Village, Tribe
5. Egalitarianism & Unity 10.Profit
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Our Philosophies
Our Values Our Business Model
Our Company is our people.
We care for our colleagues’
health and wellbeing, their 1. Our People 6. Ownership
personal and professional
development and their 2. Our Customer 7. Incentives
financial security. We believe
that work should be 3. Brightness of Future 8. Our Standard Systems
challenging and fun for
everyone and through work 4. Taking Responsibility 9. Family, Village, Tribe
we contribute to our
community. 5. Egalitarianism & Unity 10.Profit
Live your best lifeOur Philosophies
Our Values Our Business Model
Incentives are based on 1. Our People 6. Ownership
measurable and reliable
outcome-based KPIs. We 2. Our Customer 7. Incentives
believe that ‘what gets
rewarded gets done’. If the 3. Brightness of Future 8. Our Standard Systems
right outcomes are rewarded,
our company and our people 4. Taking Responsibility 9. Family, Village, Tribe
will prosper.
5. Egalitarianism & Unity 10.Profit
Live your best lifeOur Philosophies
We believe each individual in Our Values Our Business Model
our company should have the
opportunity to share in the 1. Our People 6. Ownership
company’s success through
outcome-based incentives, 2. Our Customer 7. Incentives
profit share, BOS (Business
Ownership Scheme) and 3. Brightness of Future 8. Our Standard Systems
Employee Share Schemes. It
is important that business 4. Taking Responsibility 9. Family, Village, Tribe
leaders and business team
members see the business 5. Egalitarianism & Unity 10.Profit
they run as their business.
Live your best lifeMWG History
Moneywise Global (MWG)
was launched in 1994 to
support the employees of
FCTG in their endeavours to
become financial success
stories in their own right.
Live your best lifeSkroo’s vision
1. Recruitment - differentiate FCTG in a tough labour market.
2. Retention - reduction of staff turnover where a small
improvement means large savings.
3. Productivity - linking personal goals to workplace performance in
a sales/commission environment.
4. Basic Education - financial literacy.
5. Stress Reduction - health benefits.
Live your best lifeOur MWG Purpose
We empower people to live the
life they want to live, not the life
they have to live.
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Live your best lifeWe believe financial advice is for everyone
Moneywise gives all employees the
opportunity to seek financial advice
regardless of their circumstances.
This can be as simple as helping with
cash flow management or more
complex advice such as preparing for
retirement.
Live your best lifeOrganise Protect and Grow
There is a clear correlation between financial security and
people’s personal wellbeing.
Organising, Protecting and Growing our staff and their
families is the approach we adopt when providing advice.
Achieving this creates a level of comfort and certainty which
makes a happier employee, therefore benefiting everyone.
Live your best lifeWe are of the belief that staff that are
happy staff are more productive
Through feedback and
implemented advice,
employees feel confident that
they are well positioned
financially, have a plan and
are able to focus on their
role.
Live your best lifeDeliver Knowledge to change
We have found over the 21 years we have been delivering
our services that if we focus on a staff member’s financial
literacy, we can alleviate financial stress, then we have
more engaged, focused staff who are far more productive.
We understand our staff want to engage with us in
different ways. This is why we provide face to face, over
the phone, presentation and web based information and
advice.
Live your best lifeThe team Advice, Home Loans & Tax
50 Staff in 5 countries
Offices in 10 cities with our
head office in Sydney
Paraplanning Team
External Corporate Offering
Live your best lifeOur Range
Face to Face New Property
Ins/Risk Advice Personal Tax Wealth Creation Purchase
KiwiSaver
Tailored Advice
Travel to Client Private Health Reporting Presentations Telephone Refinance
Enquires
Cash flow Debt Mgmt Estate Retirement
Knowledge First Home
Mgmt Planning Planning
Centre
Live your best lifeOur Findings
96% of FC staff who are eligible to opt into KiwiSaver belong to
the scheme.
72% indicated they were more focused on improving
commissions after their Moneywise consult.
61% indicated commissions had improved since seeing
Moneywise.
87% of staff said their basic financial literacy understanding had
increased after seeing Moneywise.
Live your best lifeThe future of MWG in NZ
Implementation of our Knowledge
Centre – Financial Literacy 24/7
Growth of the team to keep up
with the growth of FCNZ
Introduction of external corporate
client offering
Live your best lifeQuestions
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