Franklin Hospice 2020 - Live Every Moment

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Franklin Hospice 2020 - Live Every Moment
Franklin
Hospice
Annual Report
2020
Franklin Hospice
Pukekohe
Auckland
New Zealand

Helping Patients
(and their families) to

Live
Every
Moment
Franklin Hospice 2020 - Live Every Moment
From the Chairman
                                                         Franklin Hospice has been privileged to continue             This year we successfully sold the home we jointly
                                                         to serve the Franklin District, despite the most             built with Counties Manukau Rugby in Paerata Rise
                                                         challenging circumstances during 2019-2020.                  which was successful for both parties. I would like
                                                         Our purpose is to provide the very best palliative           to sincerely thank Board Member Paul Reidy for his
                                                         care and support to patients suffering from life-            passion and commitment to this project and also
                                                         limiting illnesses and also to their families. We have       Counties Manukau Rugby for jointly supporting. We
                                                         a talented team of qualified and experienced nurses          continue to drive fundraising initiatives given the
                                                         who provide this medical care to patients. The care is       funding we receive does not cover costs so once
                                                         commonly in their homes where we find our patients           again in 2020 we are busy organising of the biennial
                                                         wish and choose to be. It is no surprise to the Franklin     Garden Ramble. Board member Sharon Graham leads
                                                         community, the Franklin geographic area is large and         the organising team and we are hopeful for another
                                                         diverse, with visits and travel taking considerable          successful fundraising event despite the challenges
                                                         time, along with a number of other challenges. These         this year and thank Barfoot & Thompson for their
                                                         nurses are the life blood of our organisation and we         continued support of our Garden Ramble.
                                                         on the board work to serve them, who in turn care            I am privileged to have been appointed to the Chair
                                                         for our patients, so wish to sincerely thank every           role in November 2019 having served on the board
                                                         member of our nursing team for their continued               since 2016. I am committed to raising diversity &
                                                         passion, care, diligence and support.                        inclusion, creating sustainable fundraising platforms
                                                         We have bolstered the team over the past few years           and additional community projects for Franklin
                                                                                                                      Hospice. Together, as a community we are stronger
OUR VISION                                               to now include hospice social work, community
                                                         engagement and marketing to deliver additional               and this will enable us at Franklin Hospice to provide
Living Every Moment With Dignity                         support, engagement and much needed donations.               long term palliative care and support to the Franklin
                                                         I thank them all for their individual contributions.         community.
                                                         Supporting our nurses are our administrative staff           I would like to thank our dedicated volunteer Board
OUR MISSION                                              and valued significant volunteers. Our CEO Ric Odom          members: Dr Richard Potman, Jonathan Davies,
                                                         continues to drive local awareness, community                Sharon Graham, Glenn Jackson, Graeme Longdell,
Franklin Hospice will lead in the provision of quality   engagement, fundraising campaigns and crucial                Brian McMath and Paul Reidy; our committed staff:
                                                                                                                      Ric Odom, Maria Iacoppi, Lynne Lewis, Jude Balle,
specialist palliative care by working with families,     support to our staff and volunteers all ably supported
                                                                                                                      Helen Lees, Roxy Sawtell, Jackie Thompson, Beryl
                                                         by Administrator Helen Morrison. Vicki Burton who
community and other health professionals and             manages our Franklin Hospice Store, has had a                McElroy, Malcolm Sproull, Alison Daldy, Helen
                                                                                                                      Morrison and Vicki Burton; and our valued volunteers
organisations.                                           challenging year managing the retail environment
                                                                                                                      who all, in individual ways give so much to Franklin
                                                         during COVID and the associated Government
                                                         guidelines. The Board is proud of the resilience, the        Hospice. I would also like to sincerely thank the
                                                         achievement and dedication of all our staff given the        community for the donations we do receive, we
OUR VALUES                                               uncertainty and particular challenges this year has          couldn’t do what we do without you!
Accountability                                           bought. It hasn’t dented the spirit or commitment but
                                                         rather bought new initiatives, new ways of working
Compassion                                                                                                            Angela Huxford
                                                         and new ways of thinking about the care we provide.
                                                                                                                      Chair, Franklin Hospice
Dignity                                                  Our volunteers – many of whom have worked for us for
                                                         many years – provide assistance that while not nursing
Integrity                                                related, is vital in their various ways we support our
Respect                                                  patients. These include providing transport for patients,
                                                         driving the collection van, assisting at the garden ramble
Collaboration                                            and many other ways to help out when needed. We
                                                         couldn’t be more appreciative of the support this offers,
                                                         which ultimately delivers additional benefits to our
                                                         patients and their families.
Franklin Hospice 2020 - Live Every Moment
From the Chief Executive Officer
Once again, Franklin Hospice has seen a significant         Events and Volunteer Coordinator during the year and         made possible with the support of a large number of         due to the amount earned by the Limited Partnership
increase in both the number of patients referred            one of Alison’s role is to improve how we recruit, train,    suppliers and tradespeople.                                 from the sale of the house at Paerata Rise and as
to us and the number of patients the team are               communicate with and support our volunteers much             Marketing has a two-fold focus:                             the Franklin Hospice Charitable Trust is an equal
supporting at any one time.                                 better.                                                                                                                  shareholder in the Limited Partnership, our share of
                                                                                                                           1. R
                                                                                                                               aising awareness of what Franklin Hospice            the amount raised ($106,022) had to be recorded as
234 new patients were referred to our service over          During the year we were able to purchase a mobility               can provide so those with a life limiting illness
the course of the year, a 50% increase over the             vehicle. This adds an extra dimension to our vehicle fleet                                                               income earned during the year. This was not actually
                                                                                                                              (and their families) who might benefit from            received by the Charitable Trust (in fact, the hospice
previous year. We supported 310 patients and their          and allows us to be able transport those patients with            the support we provide know we are here for
families (a 30% increase) – with up to 110 patients         limited mobility. As our way of thanking the Franklin                                                                    share will be paid to the Franklin Hospice Development
                                                                                                                              them. Just as important is providing information       Trust later in 2020) so if this amount is taken out of
receiving Hospice services at any one time. The             community which has been so supportive of Franklin                to potential patients, families and allied health
number of current patients has been rising steadily         Hospice in the past, we will be making this vehicle to any                                                               the income, the actual result is a small loss of $19,586.
                                                                                                                              professionals about hospice care so they can           Given the impact of COVID-19 on our ability to generate
since the beginning of 2019. Our team made over             Franklin residents who need the use of mobility for a             make an informed decision about when and
1,660 patient visits (32 per week); more than 5,200         short period in return for a small donation.                                                                             income from donations, grants and especially from our
                                                                                                                              if hospice support is something they should            shop, where income was more than $33,000 less than
telephone calls (100 per week), provided advice             Retail. Managed by Vicki and her team of volunteers,              consider.
almost 2,000 times and received 441 after hours calls.                                                                                                                               budget, this is a very good result.
                                                            The Hospice Shop generates significant additional              2. R
                                                                                                                               aising awareness among the wider Franklin
The services we provide fall into five broad categories:    revenue for the Hospice and without it, we would                                                                         Pukekohe stores Farmers, Countdown and Pak’nSave
                                                                                                                              residents about why Franklin Hospice matters           always support our annual Christmas Tree Appeal and a
Clinical Services; Patient & Family Support Services;       not be able to provide many of the services we do.                and how it is a vital component of a healthy
Retail; Fundraising & Marketing; and Support Services.      In addition to providing much-needed revenue, the                                                                        number of community groups provide invaluable help by
                                                                                                                              community.                                             volunteering their time to collect on our behalf.
Clinical Services. Our team of six palliative care          shop’s location in the heart of Pukekohe means that
                                                            the shop staff are often the public face of Franklin         Support Services. As the name suggests, Support             I must also acknowledge the generosity of Lotteries,
nurses, two of whom are Clinical Nurse Specialists                                                                       Services provides the largely behind-the-scenes
in palliative care, deliver Clinical Services at Franklin   Hospice. They are indeed a valued and integral part of                                                                   the Freemasons Foundation, Blue Sky and The
                                                            the Franklin Hospice team.                                   support that enables our people to deliver. It includes     Grassroots Trust, all of which made grants available
Hospice. We are a community hospice and while we                                                                         ensuring the bills (and staff) are paid, the finances
have no In-Patient Unit, we have the use of palliative      Fundraising & Marketing. Marketing and fundraising                                                                       during the year.
                                                                                                                         are correct, travel is booked, the meetings are
care beds at both Pukekohe Hospital and Waiuku’s            for Franklin Hospice is led by Malcolm. Fundraising          recorded – and much more. Helen, our long-serving           We are supported by a number of businesses and
Franklin Memorial Hospital. Our services are usually        from various sources is vital to Franklin Hospice if we      Administrator, handles Support Services. Helen’s            organisations in the Franklin area and these are listed
delivered in patients’ homes (which include residential     are to remain able to meet an increasing demand              knowledge of Franklin Hospice and the Franklin              at the end of this report. We gratefully acknowledge
care facilities). Led by Maria, the Clinical Services       for our services. Like most hospices in New Zealand,         community is invaluable and without the back-office         their support and that of others whose name may not
team works closely with specialists, local GPs, District    Franklin Hospice receives some government funding            support, Franklin Hospice would be unable to function       appear in this report.
Nurses, our two community hospitals, residential care       and in our case, the Counties Manukau District               properly.                                                   We thank all who have donated their time, money,
nurses, other hospices and allied health professionals      Health Board (DHB) provides about half the funding                                                                       goods or services to us, gave us a grant, or left us a gift
such as occupational therapists, a contracted massage       we currently need to operate our services. The DHB           Our hospice services remain free to all our patients
                                                                                                                         and families. This makes a huge difference to them          in your will. We truly appreciate your support.
therapist, and grief, bereavement and spiritual             is providing an incremental increase of this funding
counsellors. They also provide advice and training to       over the next four years and this is appreciated.            knowing that whatever other concerns they may have,
                                                                                                                         paying for hospice support is not one of them.
medical students and other health professionals in          However, given the projected increase in demand for                                                                      Ric Odom
Franklin on a range of palliative care related matters.     our services – and our determination to provide even         The COVID-19 pandemic had a significant impact on           Chief Executive Officer
A palliative care nurse is also available personally or     more much-needed support – the DHB increased                 Franklin Hospice, as it did for everyone. Fortunately,
by phone 24 hours every day to patients, families and       funding cannot keep pace with that increased                 we had already moved all our key databases and
health professionals. Our nurses, Maria, Lynne, Jude,       demand. Thus, the Fundraising effort takes on greater        phones to cloud-based systems so all the team were
Jackie, Roxy and Helen are highly appreciated and           importance as it focuses on increasing our revenue           able to handle the COVID-19 restrictions relatively
dedicated.                                                  from other sources such as individual donors, grants,        seamlessly. Even during the Level 4 lockdown and
Patient & Family Support Services. Patient & Family         local businesses and fund-raising events.                    Level 3 restrictions, all our staff were able to function
Support Services is led by our experienced hospice          There were two major fundraising events during               well while basing themselves at home. We continued
social worker, Beryl and includes counselling, patient      the year. The first was the Garden Festival, held            to receive patient referrals and to support our patients
transport, specialist equipment provision, support          over one weekend at Winsford Gardens, Ramarama               and families throughout. However, the restrictions
groups and carer respite. These are provided almost         and the second was the construction and sale of a            did have a significant impact on the shop income
exclusively by a team of highly dedicated volunteers,       house at Paerata Rise. The latter was a joint venture        as, like all retail outlets, our shop was not able to
many of whom have volunteered at Franklin Hospice           between Counties Manukau Rugby Union and Franklin            open during Levels 3 and 4. The accounts show that
for many years. Alison joined the team part-time as         Hospice (who formed a Limited Partnership) and               Franklin Hospice had a surplus of $86,436 for the
                                                                                                                         year. However, the surplus in the accounts was mainly
Franklin Hospice 2020 - Live Every Moment
Clinical Services                                                                                                     Patient & Family Support
Our team of specialist palliative care nurses continue     result in large increase of people requiring Hospice       The past year has presented many challenges for             and Family Support Service. Whilst we continually
to provide palliative care for those in the Franklin       support. To help ensure everybody has access to pal-       people both personally and professionally. It has           strive to enhance our services, our goal is to provide
region. Though we are a small team of six working          liative support, our team are working more with GP’s,      been a year where the staff at Franklin Hospice have        the best possible care for our patients and their family
with limited resources, the nurses are dedicated to        rest home staff and practice nurses to support them        been required to adapt and reimagine the way we             in the Franklin region. Outstanding care is what we are
meeting the needs of patients and families, helping        in providing general palliative care. With all patients,   deliver our services.                                       passionate about and we as hospice staff are constantly
them to navigate this often difficult time.                when their needs are complex and require specialist        Firstly, I want to acknowledge the unprecedented            looking at what we can do to improve and extend the
Unprecedented Time. This past year has come with           palliative care input, we are there for them.              times that we have been in due to COVID-19                  services we offer. This is central to our vision.
unique challenges. Like everyone else across Aotea-        Annual Memorial Service. Last year we hosted a me-         It has been - and continues to be - the most difficult      As we move forward into times where our Franklin
roa New Zealand, Franklin Hospice had to adapt our         morial service open to all whanau and carers of those      and trying time globally. This time last year it was        population is growing considerably, Franklin Hospice
services to comply with the COVID-19 alert levels. This    who have passed away. For some this can be cathartic,      inconceivable that within a few months our country          receives new referrals daily. We have an exemplary
was to ensure the health, wellbeing and safety of our      offering a chance to remember their loved one in the       would be shut down indefinitely, our borders closed,        nursing service who provide nursing and emotional
patients, their families/whanau, and our workforce,        company of others with similar experiences. Many           and the community reduced to live and work in               support to our patients at home. I believe, as we move
and ultimately avoid further harm to our communi-          expressed appreciation for being able to reconnect         bubbles. We have had to observe strict handwashing          into the future, we need to offer an opportunity to
ty. During this time, patient care in the community        with the hospice team that supported them during           regimes, contact tracing all our movements, queuing         extend our services to provide additional support that
continued, but it was done differently. As much as         that time. We are planning to host our next memorial       for all our daily requirements, not being able to visit     enhances quality of life not only through pain and
possible patient assessments were provided over            service on 21st November, 2020.                            friends and family outside our bubble and the wearing       symptom control but also by addressing social,
the phone or by video calling. Home visits continued       Team Effort. Finally, I would like to thank the CEO Ric    of face masks became the norm in some public and            emotional, cultural and spiritual needs.
but only if deemed essential, this was to reduce the       Odom, our administration manager Helen Morrison,           work places.                                                For a long time now, we have been needing additional
number of face-to-face contacts. Other challenges          our Volunteer coordinator Alison Daldy, and the                                                                        support services to offer patients, their caregivers and
we faced during this time included the availability of                                                                But here we are, living in the midst of a global pandemic
                                                           members of the board for all their support and the         and life as we know it will never be the same again.        those who have been bereaved. This is in keeping with
PPE and working from home without the support of           background work they do that allows our clinical and                                                                   the requirements of Hospice New Zealand Standards.
colleagues at hand. However, the real difficulty we        psychosocial team to focus on the needs of patients        The Patient and Family Support Service was not able         My research involved looking at what other hospices
observed came from the patients and family/whanau          and their whanau. Many thanks to the community of          to operate in its normal manner throughout this time        throughout New Zealand provide and designing pro-
unable to be with each other during times of need or       Franklin for your ongoing support.                         which is visiting patients face to face. The ‘work from     grams appropriate to our organisation.
end of life. This was immensely challenging for those                                                                 home’ model presented the challenge of how to con-
involved, with their struggles felt by our clinical team                                                              tinue to provide psychosocial support to our patients       To assist us with these programs we have recruited a
                                                                                                                                                                                  few volunteers who are interested in working with
and the sacrifices these patients and families made        Maria Iacoppi                                              and families indirectly who are not only dealing with
to protect our community recognised and greatly                                                                       the day to day impact of their illness but many being       patients. The groups include a Patient Day Pro-
                                                           Clinical Services Manager
appreciated.                                                                                                          isolated from their families and loved ones. Some of        gramme, a caregiver’s coffee group and bereavement
                                                                                                                      our patients had been unwell for a long time so they        support for family members.
COVID-19 learnings. After the lockdown we were able
to review the advantages and disadvantages of work-                                                                   said isolation was not a lot different for them, however,   These are to commence at staggered stages with the
ing remotely. The nurses were very keen to get back to                                                                were very thankful for the phone support.                   bereavement support group starting in October, the
visiting patients and found some barriers to providing                                                                My contact with patients was mainly through phone           others in the New Year 2021.
patient care over the phone, particularly in regards to                                                               contact and extending support to those who are main-        We look forward to seeing how these services evolve.
providing education, psychological support and phys-                                                                  ly elderly and home alone. Perhaps one of the most
ical assessments. However, some aspects proved to                                                                     distressing factors in all of this has been hearing about
be more efficient, saving time and hassle for patients                                                                the inability for families to spend time with their loved   Beryl McElroy
and ourselves. We continue to provide over the phone                                                                  one who is dying and the visitor restrictions around        Patient & Family Support Team Leader
support, video calls and host zoom meetings. We tran-                                                                 this. Hearing words such as ‘frustrating’ ‘feeling
sitioned to working more online, providing the ability                                                                helpless’ and having to ‘wear the grief you hear’ from
for staff to work anywhere anytime.                                                                                   work colleagues was a common reaction.
Future Planning. As the Franklin community grows,                                                                     These were times requiring courage, resourcefulness
so must our service. In the last year, we have set up                                                                 and patience.
a clinic room at our office base, allowing us to meet                                                                 Throughout lockdown and working from home, it
with patients and whanau onsite. The growing com-                                                                     gave me the opportunity to also undertake a research
munity in Franklin combined with a rapid increase                                                                     project to identify additional programmes Franklin
in the size of the 65 years and older population will                                                                 Hospice could develop and run as part of its Patient
Franklin Hospice 2020 - Live Every Moment
Fundraising and Marketing
From a fundraising and marketing point of view,              contributor to our team of two. It has been Alison        Another major fundraising event this year was a joint
not all aspects of the impact of COVID-19 have been          who has managed the online channels (social media)        venture with Counties Manukau Rugby in which we
negative for Franklin Hospice.                               associated with the Garden Ramble. Her aid has been       built a house in the new Paerata Rise development.
The pandemic forced a rapid increase in the rate of          invaluable.                                               This four-bedroom home was sold in November 2019
people adopting skills and tools online in order for         Compared to many, in a COVID dominated world,             and raised more than $100,000 for both Franklin
them to stay in touch with one another. Most of that         we have fared well from a fundraising and marketing       Hospice and Counties Manukau Rugby. It was only
increase came from people over 50 years old and              point of view. In the mix has been significant            being made possible with the support of local
people of that age group tend to make up the majority        fundraising contributions being made by public driven     businesses, tradespeople and suppliers who provided
of financial supporters of hospices. And that may have       events such as undertaken by the Papakura Business        their support free or at a heavily reduced cost. The
served us well as digital and online communications          Network International chapter who raised $10,000          supporters are too numerous to mention here but we
and marketing becomes the norm for our fundraising           for us running a quiz evening just before the second      will be recognising them separately.
efforts this year and in the future. Nowhere has this        lockdown. The owners of RiverHaven Artland whose
been more noticeable than when driving ticket sales          event in January this year raised $11,000 for Franklin
                                                                                                                       Malcolm Sproull
for this year’s Garden Ramble fundraiser. At this            Hospice, are planning their next such event in the New
                                                                                                                       Fundraising and Marketing Manager
writing, 80% of all ticket sales are occurring as a result   Year where they hope to double that amount raised.
of our messaging going out to the public via social          Certainly, this year has presented considerable
media.                                                       challenges only able to be addressed by putting in long
As it has turned out we are also fortunate that the          hours of hard work. However, the rewards over shadow
Garden Ramble was scheduled for November this                the negatives and we look forward to continued positive
year when we find ourselves at COVID Level 1. Many           fundraising success in the New Year.
non-profits, including many other hospices, have seen        As I mentioned earlier, when it comes to fundraising,
a year of cancellations of their planned fundraising         the Barfoot & Thompson Franklin Hospice Garden
events that has translated into hundreds of thousands        Ramble held every two years has been – and will
of dollars of lost revenue for them.                         likely remain – our major fundraising event. The 2020
However, all are now reporting significant increases         Garden Ramble was, for a while, in doubt given the
of income appearing through online channels by way           uncertainty around COVID-19 restrictions. However,
of donations in response to appeals. This points to          the planning team, taking over from the original two
our need to keep focused on strengthening our own            volunteer organisers, have been working hard to
online income channels as we have been developing            make this event as successful as the 2018 Garden
in the last three years.                                     Ramble. We are very grateful to the dedicated team
What was somewhat surprising to me this year was             of planning volunteers – Diane, and Jane and ably
the degree of support given to the Garden Ramble             led by Sharon. They have put in countless hours
by local businesses. I had thought that they may have        (with more to come). The Fundraising & Marketing
been struggling financially due to COVID resulting           team – myself and Alison and including a dedicated
in us having to lower our expectations of the level          band of volunteers – have been and will continue to
of sponsorship for this event from them this year.           assist in making this event a success. This year, we
However, I am delighted to report that I was wrong.          also introduced a new (smaller) garden-based event,
Local businesses have contributed their sponsorship          the Franklin Hospice Garden Festival, which will be
to the Garden Ramble at a level 30% higher than I had        held on alternate years to the Garden Ramble. The
expected. Of course, this also speaks once again to the      first Festival occurred in November 2019 at Winsford
wonderful foundations for the Garden Ramble that             Gardens in Ramarama. This venue proved perfect
were laid amongst the business community by the              for the event and the Winsford Garden owners were
events creators, Steph and Kay.                              generous hosts who could not do enough for us. We
                                                             are very grateful to them and to the large number of
Not least in the good news for this year has been            stallholders, volunteers and visitors who made this a
the arrival of Alison Daldy joining us as Events             very successful event.
and Volunteer Coordinator. Alison has already
shown herself to be a talented and very capable
Franklin Hospice 2020 - Live Every Moment
The Franklin Hospice Shop                                                                                           Poi
                                                                                                                    Poi is a Hospices of Auckland (Harbour Hospice, Mercy          just hospice. We placed one of our local doctors in
I would like to thank our wonderful Retail Team of       One highlight of the year was in October we partic-
                                                                                                                    Hospice, Hospice West Auckland, Totara Hospice                 training to become a GP with a Special Interest in
Volunteers. They take so much pride in our Shop,         ipated for the first time in the Positive Aging Expo
                                                                                                                    South Auckland and Franklin Hospice) joint initiative          Palliative Care. That doctor began training at Totara
that it is apparent every time you walk in.              Fashion Parade. The Volunteers enjoyed themselves
                                                                                                                    now into its third year. While Poi does not work               Hospice late in 2018 and completed the training at
I would also like to thank everyone who generously       immensely and I feel we made a great impression            directly with patients or families, our small part-time        the end of 2019. This year, the Hospices of Auckland
make donations and also thanks to our customers with     representing Op Shopping.                                  Poi team works closely with others in the primary care         trained 4 GPs with a Special Interest in Palliative Care,
whom both of these make our Shop what it is today.       I would also like to take this opportunity to thank        sector and aims to:                                            trained 75 Registered Nurses to be Link Nurses and
We have had to overcome a few challenges with the        Shirley & Gael for their extra effort that they put into    • Identify those in Auckland who may benefit from            trained 4 Psychosocial interns. A key outcome of Poi
running of the Shop due to Covid-19, but generally are   the running of the Shop – they are truly valued                hospice palliative care and support;                       is to encourage other health professionals (especially
coping with it very well.                                Volunteers.                                                                                                               GPS and Residential Care facilities) to identify those
                                                                                                                     • Provide improved advice and training especially            patients who have a life-limiting illness and work with
Due to Covid-19 we have missed out on having our                                                                        to General Practices and Residential Care                  them (with hospice help) to develop a plan which
usual Mothers & Father’s Day ‘Bake Sales’ but we did     Vicki Burton                                                   facilities; and                                            takes the patient’s wishes into account. This plan is a
manage to have three Raffles during the year all of      Shop Manager                                                • Train more GPs and psychosocial practitioners              Palliative Pathway Activation (PPA), a copy of which is
these being a great success.                                                                                            in palliative care.                                        provided to the local hospice. A PPA triggers a follow
                                                                                                                    Our Franklin team continues to be active in reaching           discussion between hospice palliative care specialists
                                                                                                                    out and providing advice to General Practices and              (doctors and nurses) and the patient’s lead clinician
                                                                                                                    Residential Care facilities and has provided training          on the best way to treat the patient. This year, 664
                                                                                                                    for Link Nurses. Link Nurses are registered nurses             PPAs were completed across the Auckland region for
                                                                                                                    working in a general practice or a residential care            palliative patients not currently receiving hospice
                                                                                                                    facility who receive additional training in palliative         support. 61% of the patients were female and 39%
                                                                                                                    care and who are expected to work closely with                 were male. 87% of these were aged over 65 and 8%
                                                                                                                    our palliative care nurses. This recognises that the           were aged between 35 and 55 years. The four most
                                                                                                                    provision of palliative care in the community is the           common conditions recorded were (in order): cancer,
                                                                                                                    responsibility of all primary care practitioners, not          dementia, frailty and heart disease.

                                                                                                                    Hospice Volunteers
                                                                                                                    We remain grateful to our volunteers who often work            of hours); handy men and women (for minor repairs
                                                                                                                    tirelessly in supporting a wide range of hospice activities.   and maintenance tasks). In the coming year – and with
                                                                                                                    Without them, we simply could not provide the service          the creation of the Event and Volunteer Coordinator
                                                                                                                    we do. Our shop volunteers are the ones who most come          position, we are looking at recruiting even more
                                                                                                                    into contact with the public but there are many others         volunteers and providing them with a much better level
                                                                                                                    who work behind the scenes to provide governance,              of induction, training and support. For example, in the
                                                                                                                    deliver patients to medical appointments, provide carers       coming year, we will be starting to deliver Bereavement
                                                                                                                    with a short break, keep the shop stocked, deliver, install    Support and Carer Support programmes and we will
                                                                                                                    and collect equipment, service our vehicles – in fact they     need a number of volunteers to help us with these.
                                                                                                                    do a huge range of things.                                     Our volunteers gifted more than 7,300 hours of their
                                                                                                                    We are actively looking for more people who can                time during the year. That’s equivalent to 183 weeks
                                                                                                                    volunteer their time and skills to help us help                or three and a half years of full-time work! If we had
                                                                                                                    others. There are a wide variety of opportunities              to pay even the minimum wage of $17.70 per hour,
                                                                                                                    for volunteers at Franklin Hospice including shop              it would add an additional $130,000 to our annual
                                                                                                                    assistants; drivers; gardeners; fundraisers; relief carers     operating costs.
                                                                                                                    (to give patient’s family members a break for a couple         Our sincere thanks go to each and every one.

                                                                                                                      “Volunteers are not paid - not because they are worthless, but because they are priceless.”
Franklin Hospice 2020 - Live Every Moment
What Our Patients and Family                           Our Area
    Members Say                                            Franklin Hospice covers a large area

“
                                                           incorporating southern Auckland and
                                                           northern Waikato. Ours is by far the largest
      My husband died of cancer. The care he received      locality by area within the CMDHB area.
                                                                                                                                                                                                  Franklin
                                                                                                                                                                                                Hospice Area
      from the (Franklin Hospice) nurse was excellent.
                          “
      She managed his symptoms, liaised with doctors,
      pharmacy and lab tests. So kind and caring to my
      husband, calming and supportive to the family.
      Really grateful.                                     What We Do
      Family member
                              “
“
                                                           Franklin Hospice provides support, advice and assistance to patients in our
                                                           area as is shown in Figures 1 to 8. In addition to specialist medical support from
      I could not have managed (my wife) at home           our Clinical Services Team, we also provide counselling, therapeutic massage,
      without hospice.                                     transport to medical appointments and a range of medical equipment to make
                                                           life a little bit easier.
      Family member
                                           “               We also support family members who of course are also undertaking the

“
                                                                                                                                  to palliative care. Other health professionals dealing with patients with a life-limiting illness can and
                                                           palliative care journey albeit a different one to the patient. Having ado loved
                                                                                                                                     access our one
                                                                                                                                                  Clinical Services Team for support and specialist advice.
                                                           with a life-limiting condition is often hard on family members and just        having
      Just to say thank you so much to all your kind                                                                              Snapshots
                                                           someone knowledgeable to talk things through and provide honest and complete
                                                           information delivered with professionalism and compassion can often help a lot.
      staff from the outset of my care.                                                                                                                 NUMBER OF PATIENT REFERRALS
                                                           As part of our commitment to improving palliative care services across the
      Patient                                              Franklin area, we work with other health professions and organisations  250 too.

“
                                                           Franklin Hospice conducts regular training seminars for health professionals

      My wellbeing has been done with care and
      respect. They help me to put things
                                                       “   can and do access our Clinical Services Team for support and specialist
                                                                                                                                   200
                                                           (GPs, nurses, and others) on topics that are of particular relevance to palliative
                                                           care. Other health professionals dealing with patients with a life-limiting
                                                                                                                                   150
                                                                                                                                        illness
                                                                                                                                   100 advice.

                                                                                                                                                                             50

      (emotions, pain, sickness) in perspective.                                                                                                                              0

      Patient
                                       “                     to palliative care. Other health professionals dealing with patients with a life-limiting illness can and

                                                           Snapshots
                                                             do access our Clinical Services Team for support and specialist advice.
                                                                                                                                                                                         2019                   2020

“
                                                            Snapshots                                                                                                    Figure 1

      Very kind, caring staff.                             NUMBER OF PATIENT
                                                                   NUMBER  OF REFERRALS
                                                                              PATIENT REFERRALS                                                                            NUMBERNUMBER
                                                                                                                                                                                  OF VISITS
                                                                                                                                                                                        OF VISITS

      Thank you for your support.                                250
                                                                                                                                                                          1800

                                                                                                                                                                          1600

      Family Member                                                                                                                                                       1400
                                                                 200
                                                                                                                                                                          1200

                                                                 150                                                                                                      1000

                                                                                                                                                                           800
                                                                 100
                                                                                                                                                                           600

                                                                                                                                                                           400
                                                                  50
                                                                                                                                                                           200

                                                                   0
                                                                                                                                                                             0
                                                                                        2019                                    2020                                                  2019               2020

                                                           Figure 1                                                                                                        Figure 2
                                                             Figure 1

                                                                                    NUMBER OF VISITS
Franklin Hospice 2020 - Live Every Moment
3000

                                                                                            2000

                                                                                            1000

                                                                                                 0
                                                                                                               2019                         2020

      Snapshots
  Figure 2
                                                                                       Figure 3                                                                            Finances                                                                           Governance
                                                                                                                                                                                                                                                              Alistaire Hall, Chair until November 2019
                                                                                                                                                                                                                                                              Angela Huxford,
                                                                                                                                                                           The result for the year ending 30th June 2020 was a surplus of $86,509 – though    Vice Chair until November 2019 then Chair
      NUMBERNUMBER
             OF PHONE
                   OFCALLS
                      PHONE CALLS                                                             ETHNICITY                                                                    as outlined earlier in this report, $106,022 was the hospice’s share of income     Jonathon Davies
                                                                                                                          ETHNICITY
                                                                                                                           AGES                                            earned during the year by the Franklin Hospice & Counties Manukau Limited          Sharon Graham
                                                                                                           Other      Pacific Asian Other                                  Partnership of which the Franklin Hospice Charitable Trust is a joint owner.
                                                                                                         European
                                                                                                                  80-89
                                                                                                                        2%     3% 1%               Maori                                                                                                      Glenn Jackson
                                                                                                            13%
                                                                                                                   24%
                                                                                                                                                   13%
                                                                                                                                                     90+
Franklin Hospice 2020 - Live Every Moment
Franklin Hospice Charitable Trust
29 Hall Street, Pukekohe 2120
PO Box 118, Pukekohe 2340
contact@franklinhospice.org.nz

Office: 09-238 9376
Fax: 09-238 9323
Franklin Hospice is a Registered Charity
CC 22373
     Follow us on Facebook https://www.facebook.com/franklinhospice/
Franklin Hospice 2020 - Live Every Moment
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