Positive Ageing Information and Resource Guide - Nillumbik Shire Council

Positive Ageing
Information and
Resource Guide
About this guide

Welcome to the second edition of Nillumbik Shire Council’s
Positive Ageing Information and Resource Guide. The Ageing
Well in Nillumbik 2019–2022 Action Plan identifies the importance
of reliable and accessible information and advice to support
residents to make independent decisions and access services,                 Health and wellbeing                           4-8
opportunities and activities. This guide responds directly to the
priority issue of information and advocacy for older residents.
                                                                             Aged care services                            9-10

In this guide, you will find an overview of information and contact          Support for carers and family                11-13
details for various service providers; community organisations and
groups; and government bodies.
                                                                             Transport                                   14-15

This guide was developed by Nillumbik Shire Council’s Community              Housing and accommodation                   16-18
Support Services, with support from Council’s Positive Ageing
Advisory Committee, Communities directorate, and Recreation
                                                                             Recreation leisure and fitness              19-22
and Leisure Teams.
                                                                             Emergency preparedness                     23-25
This publication is available on Council’s website in an
accessible format.
                                                                             Financial and emergency relief                  26

                                                                             Digital literacy                                27
The information in the guide is correct at the time of publication:
June 2021.                                                                   Volunteering                               28-29

Nillumbik Shire Council acknowledges the Wurundjeri Woi Wurrung people,      Community centres,
who are the Traditional Custodians of the land known today as Nillumbik.     neighbourhood houses and libraries          30-31
We pay respect to the Elders both past and present and extend that respect
to other First Nations people.
                                                                             Social connections                         32-37

2 | Nillumbik Shire Council                                                                              Positive Ageing Information and Resource Guide | 3
Health and wellbeing
                                                                      National Home                         Eltham Prostate

                                                                                                                                                      Health and Wellbeing
                                                                      Doctor Service                        Cancer Information
                                                                      The National Home Doctor              & Support Group
                                                                      Service is a network of               A support group for men,
Mental health                      Physical health                    qualified doctors who provide         their partners and family
At times, you may find it                                             bulk-billed, after hours              who are affected by
                                                                      medical care to patients in           prostate cancer. Information,
difficult to stay mentally and     Better Health Channel
emotionally healthy and strong.                                       their home and/or aged care           education from health
                                   The Better Health Channel          facilities. Doctors are available
If feelings of sadness, worry or                                                                            professionals and
                                   provides health and                from 6pm weeknights, 12pm
grief are preventing you from                                                                               resource sharing.
                                   medical information.               Saturdays, and all day Sunday
getting the most out of life,                                                                                   0468 315 156
                                      betterhealth.vic.gov.au         and public holidays.
help and support is available.                                                                                  info@epcisg.org
St Vincent’s Healthy               Disease and                        13 SICK (13 7425)
Ageing Service                     Chronic Condition-                    homedoctor.com.au                  The 4C’s Women’s
Monday–Friday,                     Specific                                                                 Cancer Support and
8.30am–5pm                                                            Nurse on Call                         Social Group
                                   Organisations                      24 hours, 7 days
The Healthy Ageing Service                                                                                  The 4C’s stands for ‘Chicks
                                   Many diseases and chronic
Response is a free government                                         Nurse on Call is a free phone         with Cancer who Coffee
                                   conditions have their own peak
program to support the mental                                         service providing immediate,          and Chat’, and is a support
                                   body or organisation providing
health and wellbeing of older                                         expert health advice from             group for women
                                   information, education, support,
adults living in the north-east                                       registered nurses. They can help      affected by cancer.
                                   assistance, and advocacy.
region of Melbourne. You, your                                        when: you or someone you’re               support@4cs.com.au
                                   Speak with your doctor or
family, carer or GP can refer                                         caring for is feeling unwell; you
                                   other health care professional                                               4cs.com.au
you to the program.                                                   are not sure if you should seek
                                   about your diagnosis and what
   9231 8443                                                          medical help; you’re away from
                                   specific information, support,
                                                                      home or situated a long way
                                   services and assistance may be
                                                                      from medical help; or you simply
                                   available to you.
                                                                      want advice or information about
                                                                      health services in your area.
                                                                         1300 606 024

4 | Nillumbik Shire Council                                                                               Positive Ageing Information and Resource Guide | 5
Sexual and                          Support with                        Other services                      Support lines

                                                                                                                                                        Health and Wellbeing
emotional health                    addiction
                                                                        Banksia Palliative                   Information
The desire for sex and intimacy
                                                                        Care Service                         regarding call costs
in relationships continues as       DirectLine
we age. Sometimes, however,                                             Monday–Friday, 9am–5pm               1800 numbers: Calls to
                                    24 hours, 7 days
chronic illnesses and the                                               Banksia Palliative Care              1800 numbers are free if
                                    DirectLine is a telephone           Service provides specialised,        you call from a landline
ageing process can affect one’s
                                    counselling, information and        home-based, personalised             telephone, and for Telstra
desire or ability to continue
                                    referral service for anyone in      palliative care services and         mobile customers.
sexual relationships. Contact
                                    Victoria affected by an alcohol     support to carers and family,
Family Planning Victoria for                                                                                 13/1300 numbers: Calls to
                                    or drug-related issue, including    including bereavement and            13 or 1300 numbers are
general advice or visit one of
                                    partners, family members and        social work services.                charged at local call rates
their clinics.
                                    friends. The service provides                                            when calling from a landline
                                                                           9455 0822
Being attracted to the same         information, online, phone or                                            telephone. Higher rates apply
gender and coming out later                                                reception@
                                    face-to-face counselling                                                 when calling from a mobile.
in life is not uncommon. Many                                               banksiapalliative.com.au
                                    and referrals.
                                                                                                             Check with your mobile
individuals do not realise or act      1800 888 236
                                                                        Seniors Rights Victoria              phone provider for further
on their true sexual orientation                                                                             information regarding
until mid-life for various                                              Monday–Friday, 10am–5pm              call costs.
reasons. If you or someone                                              Seniors Rights Victoria provides
you know needs honest and           Gambler’s Help                      information, support, advice                  If you need an
respectful advice, Family           24 hours, 7 days                    and education to help prevent                 interpreter,
Planning Victoria provides          Gambler’s Help provides free,       elder abuse and safeguard            call 131 450 for immediate
information and support.            professional and confidential       the rights, dignity and              phone interpreting.
                                    support to people with              independence of older adults.
Family Planning Victoria            gambling problems, and those        Services include a helpline,
                                                                                                            1800 RESPECT
                                    just wanting to cut back or         specialist legal services, short-
Monday–Friday, 9am–5pm                                                                                      24 hours, 7 days
                                    regain control. You can chat        term support and advocacy for
  1800 013 952                                                          individuals, and community          A national sexual assault,
                                    over the phone or online with
  fpv@fpv.org.au                    one of their counsellors, as well   education. If you or someone        family and domestic violence
  fpv.org.au                        as peer support groups and          you know is experiencing            counselling line for anyone
                                                                        elder abuse contact their free,     who has experienced or
                                    support for family and friends.
                                                                        confidential helpline.              is at risk of physical or
                                       1800 858 858                                                         sexual violence.
                                                                           1300 368 821
                                       gamblershelp.com.au                                                      1800 737 732
6 | Nillumbik Shire Council                                                                                 Positive Ageing Information and Resource Guide | 7
Aged care services
FriendLine                          MensLine Australia
10am–8pm, 7 days a week             24 hours, 7 days
FriendLine is for anyone who        Phone and online counselling
needs to reconnect or just          for men with family and                                           If you need support
                                                                      Do you need support
wants a chat.                       relationship concerns.                                            navigating the aged care
                                                                      to live independently
   1800 424 287                         1300 789 978                                                  system, or want to talk to

                                                                                                                                                  Aged care services
                                                                      at home?
   friendline.org.au                    mensline.org.au               There are many services         someone about your
                                                                      that can help you maintain      options, call Council’s
GriefLine                           SANE Australia                    a good quality of life as you   Aged Care Navigation
                                                                      age. Some services that         and Advocacy Officer
Monday–Sunday,                      Monday–Friday, 10am–10pm
6am–12am midnight                                                     can help keep you well              9433 3111
                                    Provides peer support,
Provides support to people          information, guidance and         and independent include             agedcare@
experiencing loss and grief,        referrals to people who are       assistance with day to day          nillumbik.vic.gov.au
at any stage in life.               affected by or need support       tasks around the house,
                                    to manage mental health           meal delivery, community
    1300 845 745
                                    concerns, including support       transport, personal care
    griefline.org.au                                                  services, and allied
                                    for family and friends.
                                                                      health services.
                                        1800 187 263
24 hours, 7 days                                                      My Aged Care
A generalist and crisis telephone                                     Monday–Friday, 8am–9pm
counselling, information and        Wire Women’s
                                                                      and Saturday, 10am–2pm
referral service, providing         Support Line
                                                                      My Aged Care is the
crisis support and prevention       Monday–Friday, 9am–5pm            entry point to Australian
to anyone experiencing              Provides support, information     Government-funded aged
emotional distress.                 and referrals to women on         care services.
    13 11 14                        any issues, such as family
                                                                         1800 200 422
                                    relationships and legal issues,
    lifeline.org.au                                                      myagedcare.org.au
                                    domestic and family violence,
                                    housing and homelessness,
                                    mental health.
                                       1300 134 130

8 | Nillumbik Shire Council                                                                           Positive Ageing Information and Resource Guide | 9
Making a complaint
If you have a concern about
                                  Elder Rights Advocacy
                                  6am–10pm, 7 days a week
                                                                     Support for carers
the quality of the aged care
service you or someone else is
                                  If you want support with lodging
                                  your complaint, Elder Rights       and family
receiving, it is important that   Advocacy (ERA)’s advocates will
you talk about it.                stand beside you and support        If you are providing            Merri Health –
                                  you with finding an outcome         unpaid care to a family         Carer Services
Aged Care Complaints              that is satisfactory for you.       member, partner or              Merri Health is the Carer
Commissioner                      ERA is the Victorian member         friend, there is a range of     Gateway service provider
Monday–Friday, 9am–5pm            of the Older Persons Advocacy       support available to you.       for Nillumbik and other

                                                                                                                                                   Support for carers and family
You can complain about            Network (OPAN). They                                                northern regions. They
Commonwealth-funded home          provide free, independent          Carer Gateway                    support carers with flexible,
care and residential care         and confidential advocacy,         Monday–Friday, 8am–5pm           individualised help, including
services through the Aged Care    information and community          An Australian Government         support with navigating,
Complaints Commissioner.          education for older people,        initiative that supports         coordinating and accessing
This can be done by phone,        with a focus on                    carers of all ages with          services, counselling,
letter or online. Interpreting    Commonwealth-funded                support, respite, and            dementia advice, respite
services are available.           home care and residential care.    advocacy, particularly aged      and emergency respite and
                                     1800 700 600 or 9602 3066       carers and older family          peer support.
Aged Care Quality and
Safety Commission                    era.asn.au                      carers. The Carer Gateway        To register for Merri
   GPO Box 9819,                                                     is the entry point for all       Health Carer Services,
   Melbourne 3000                                                    carers. This is a free service   call Carer Gateway:
                                                                     and is available to parents,        1800 422 737
   1800 951 822
                                                                     partners, spouses, children,
   agedcarequality.gov.au                                            or friends who look after
                                                                     someone with a disability,
                                                                                                      Mind Australia
                                                                     medical condition, mental        Carer Helpline
                                                                     illness; or someone who is       Monday–Friday, 9am–5pm
                                                                     frail due to age.                Free, confidential
                                                                     You don’t need to be a new       information and support for
                                                                     carer to use Carer Gateway       family, carers and friends of
                                                                     services – any carer can use     people with a mental illness.
                                                                     the services.                        1300 554 660
                                                                        1800 422 737                      mindaustralia.org.au
10 | Nillumbik Shire Council                                                                          Positive Ageing Information and Resource Guide | 11
healthAbility                     Carers Victoria                                                    Kinship Carers Victoria
                                                                       If you are a grandparent
Monday–Friday, 9am–5pm            Monday–Friday, 8.30am–5pm                                          Monday–Friday,
                                                                       or non-parent carer of a
                                  Carers Victoria is the statewide                                   9am–4.30pm
healthAbility offers support                                           child, you may get extra
groups for carers of older        voice for family carers,             help such as child            Provides support and
people and people with            representing and providing           care payments and             advocacy for grandparents,
disabilities. These groups        support to carers across             Medicare services.            siblings, other relatives
provide respite, information      Victoria. They offer free                                          and family friends caring
and support in a friendly,        counselling, information and                                       for children.
relaxed environment.              advice, in addition to research                                         9372 2422
                                  and policy work. They also
HealthAbility offer several                                           Adviser Line:                       kinshipcarersvictoria.org

                                                                                                                                                  Support for carers and family
                                  provide education, training,
dementia-specific support         and can assist you in accessing        1800 245 965
groups, including weekly centre   carer support groups.
based dementia programs, and
                                     1800 514 845                     Grandparents
an outing program for people
                                      reception@                      playgroup
with younger onset dementia.
These programs offer flexible        carersvictoria.org.au            Tuesdays during school
respite options for carers.          carersvictoria.org.au            terms, 10am–12pm
    917 Main Rd, Eltham, 3095                                         Meet other grandparents
                                  Grandparents Victoria               caring for children and
    9430 9100
                                  Monday–Friday, 9am–4.30pm           give children in your care a
    healthability.org.au                                              playgroup experience.
                                  The needs of families are           Coniston Street
                                  becoming more complex, and          Family Centre
                                  the support that grandparents
                                  offer to their own family and          28 Coniston St,
                                                                         Diamond Creek
                                  to other families is significant
                                  and valuable. Grandparents             9433 3733
                                  Victoria is the peak organisation
                                  representing and advocating for
                                  the needs of grandparents to
                                  shape a positive future for
                                  all children.
                                      9372 2422

12 | Nillumbik Shire Council                                                                         Positive Ageing Information and Resource Guide | 13
                                    For eligibility criteria and an    Current DPP holders will        Multi-Purpose
Community Transport                                                    receive a letter one month
                                    application, you can pick up a                                     Taxi Program
Council provides a door-to-door                                        before their permit is due
transport service powered by        form from your local library                                       Monday–Friday,
                                    or download a copy from the        to expire, with instructions
volunteer drivers for people                                                                           8.30am–4.30pm
                                    Seniors Online Victoria website.   on how to apply under the
over 65 years of age, and                                              new scheme.                     The Multi-Purpose Taxi
referred through My Aged               1300 797 210                                                    Program (MPTP) is a
Care. This service is for people       seniorscard@health.vic.gov.au   If you require assistance       Victorian State Government
who can no longer transport                                            in lodging an application,      initiative operating
themselves, people with a                                              please call 9433 3111 to        through the Taxi Services
disability and/or their carers,                                        make an appointment with        Commission. The program
                                    Accessible Parking                 a Council officer from the      assists people with
to access activities in the
                                    Permit Scheme

community. Please contact us if                                        Community Safety team.          accessibility and mobility
transport is required for people    The Accessible Parking Permit          9433 3111                   needs by offering subsidised
under 65 years of age.              (APP) Scheme replaced the              nillumbik.vic.gov.au        commercial passenger
                                    Disabled Person’s Parking (DPP)                                    vehicle fares to members.
    9433 3111
                                    Scheme in March 2021. The
    community.transport@                                               LINK Community                  Applicants must meet
                                    new scheme is administered
    nillumbik.vic.gov.au            through local Councils, and an     Transport                       residential, medical, and
                                                                       Monday–Friday, 9am–5pm          financial criteria; and fill
                                    application form is required,
Concessions                                                                                            out an application form,
                                    either online or hard copy         Link Community Transport is
                                                                                                       including documentation
Victorian Seniors Card holders      available through Council.         a not-for-profit organisation
                                                                                                       from a medical doctor.
(available from Seniors Online      Residents who require a new        providing transport for older
Victoria) are entitled to a range                                      adults and their carers in      For more information
                                    permit, or to replace a permit,
of benefits on public transport                                        Nillumbik and surrounds.        about the Multi-Purpose
                                    will need to apply via the
services. Benefits include a                                           This door-to-door volunteer     Taxi Program contact
                                    new application process.The
free myki, which entitles you                                          driver service operates         the Taxi Services
                                    new scheme streamlines the
to concession fares on trains,                                         Monday–Friday, and they         Commission directly.
                                    application process, removes
trams, and buses during the         the need for reassessments         also offer a Seniors Social        1800 638 802
week. It also entitles you to V/    for those with a permanent         Outing program.                    mptp@taxi.vic.gov.au
Line concessions, free off-peak     disability, and includes              1300 546 528                    taxi.vic.gov.au
travel vouchers, and free travel    occupational therapists as            admin@lct.org.au
on Saturdays and Sundays.           assessors, as well as GPs.            linkcommunity
14 | Nillumbik Shire Council                                                                           Positive Ageing Information and Resource Guide | 15
Housing and                                                            Haven Home Safe
                                                                       Monday–Friday, 10am–4pm
                                                                                                      Home at Last (HAL)
                                                                                                      Monday–Friday, 10am–4pm
accommodation                                                          The local housing and
                                                                       homeless service in
                                                                                                      Home at Last is a free
                                                                                                      service that provides
                                                                       Nillumbik Shire is Haven       confidential advice, support
Aged Care Homes                       Retirement Villages              Home Safe. It can help         and advocacy for people aged
An aged care home (sometimes          Retirement villages offer        you find emergency             50 years and older to assist
known as a nursing home or            the option for older adults      accommodation, provide         them to find housing. Home
residential aged care facility) is    (aged over 55) to move into a    housing information and        at Last is available to any
for someone who can no longer         community that is specifically   referrals, rental assistance   older person in Victoria on a
live at home and needs ongoing        designed to meet their           and support.                   low income. They will provide
help with everyday tasks or           accommodation, social, and          1300 428 364                one-to-one assistance to
health care.                          recreational needs. Many                                        you, or link you into a service
Contact My Aged Care on               people choose to move to a                                      that can help.
    1800 200 422 to arrange           retirement village when they                                    • Information about
                                      want to downsize from the        Victorian Statewide
an assessment and determine                                                                              affordable housing options
                                      family home and/or are looking   Homelessness Line
eligibility for residential respite                                                                   • Support for people at risk
or permanent care.                    for a lifestyle change.          24 hours, 7 days                  of homelessness

                                                                                                                                                   Housing and accommodation
                                                                       Call if you are homeless,      • Advice and advocacy
                                                                       at risk of homelessness or
Supported Residential                                                                                    for people living in
                                        Consumer Affairs Victoria      escaping family violence.
Services (SRS)                                                                                           retirement housing
                                        have developed a ‘Guide            1800 825 955
Supported Residential Services                                                                        • Referrals to help you
                                        to choosing and living in
provide accommodation and                                                                                with tenancy issues.
                                        a retirement village’, with
assistance for people who need                                                                             1300 765 178
                                        information about fees that
support in everyday life. They
                                        may apply, as well as a                                            haag@oldertenants.org.au
are privately-operated services,
and must be registered with the         public register of                                                 oldertenants.org.au
Victorian State Government.             retirement villages.

It is important to note that each          1300 558 181
SRS is registered and regulated by         consumer.vic.gov.au/
the Victorian Department of Health         retirementvillages
and Human Services and are not
part of the Australian Federal
Government’s aged care system.

16 | Nillumbik Shire Council                                                                          Positive Ageing Information and Resource Guide | 17
Housing for the Aged
Action Group (HAAG)
                                    Justice Connect
                                    Monday–Friday, 9.30am–5pm         Recreation, leisure
HAAG specialises in the
housing needs of older people,
                                    If you are at risk of
                                    homelessness, Justice Connect     and fitness
and advocates to achieve social     can help with free legal advice
change and housing justice.         and support.                      Regular exercise and physical         Community
   1300 765 178                         1800 606 313                  activity are important for the        Bank Stadium
   oldertenants.org.au                                                physical and mental health
                                        justiceconnect.org.au                                               •   Three multipurpose courts
                                                                      of almost everyone, including
                                                                      older adults. Being physically        •   Group fitness classes
Tenants Victoria                    Seniors                           active can help you continue          •   Function room hire
Monday–Friday, 10am–2pm             Information Victoria              to do the things you enjoy and        •   Jets Gymnastics
                                                                      stay independent as you age.          •   Café
Provides information,               Provides free information,
confidential advice, assistance     via a volunteer-run phone         Regular physical activity over            129-163 Main Hurstbridge Rd,
and advocacy for renters.           line, about housing options       long periods of time                       Diamond Creek
Tenants Victoria does not           for older people.                 can produce long-term                     9438 8900
give advice about disputes                                            health benefits.                          cbs@alignedleisure.com.au
                                        1300 135 090
between co-tenants.                     cotavic.org.au                                                          communitybankstadium.
Calls are answered by lawyers,                                        Leisure facilities                        com.au
advocates and intake workers                                          Council owns five sport, leisure
                                    Victorian Legal Aid
with specialist knowledge of                                          and community recreation
Victorian rental laws.              Monday–Friday, 8am–6pm            centres, all managed by
   9416 2577                        Victorian Legal Aid focuses       Aligned Leisure. The Yarrambat

                                                                                                                                                      Recreation, leisure and fitness
                                    on protecting the rights of       Park Golf Course is owned
    tenantsvic.org.au/contact-us/   Victorians and representing       by Council and managed by
                                    those who need it the most.       Belgravia Health and Leisure
                                       1300 792 387                   Group. Contact each facility
                                                                      for more information about
                                                                      classes and programs targeted
                                                                      to over 55s.

18 | Nillumbik Shire Council                                                                             Positive Ageing Information and Resource Guide | 19
Diamond Creek                    Diamond Valley Sports               Yarrambat Park                  Be in Motion –
Community Centre                 and Fitness Centre                  Golf Course                     exercises you
•   Health club                  •   Health club                     Yarrambat Golf Course           can do at home
•   Cardio/stretching room       •   Group fitness classes           features an 18-hole course      If you prefer to exercise
•   Cycle studio                 •   Childcare                       as well as virtual golf, bar,   from the comfort of your
•   Group fitness classes        •   Personal training               bistro, pro shop, driving       own home, Council, in
•   Function room hire           •   Stadium                         range and function centre.      collaboration with Aligned
•   Stadium                      •   Sports include                     649 Yan Yean Rd,             Leisure, has developed a
•   Child care                       basketball, badminton,             Yarrambat                    gentle exercise guide.
•   Community spaces                 netball, table tennis,             9436 2201                    The Be in Motion booklet
    28 Main Rd,                      squash, and dodge ball                                          provides specifically-
    Diamond Creek                     44 Civic Drive,                                                designed home exercise
    9438 5299                        Greensborough                                                   program aimed at improving
                                                                     Exercise groups                 the four pillars of health for
    dccc@alignedleisure.com.au       9435 8444
                                                                     Regular exercise can help       adults: balance, strength,
    diamondcreekcc.com.au            dvsfc@alignedleisure.com.au
                                                                     with the maintenance of         aerobic and flexibility. Pick up
                                     diamondvalleysfc.com.au         weight, strengthen bones        a hard copy of the booklet at:
Diamond Creek                                                        and muscles and improve         • Diamond Creek
Outdoor Pool                     Eltham Leisure Centre               balance and coordination.           Community Centre
• Heated 25m shaded pool                                             Exercise groups are suitable    • Diamond Creek Living
                                 •   25m indoor heated pool
• Toddlers play pool                                                 for everyone, including             & Learning Nillumbik
                                 •   Learn to swim pool
  with shade                                                         those with chronic health       • Eltham Leisure Centre
                                 •   Spa steam and sauna
• BBQ facilities                                                     conditions or recovering        • Eltham Living
                                 •   Health club

                                                                                                                                                  Recreation, leisure and fitness
                                                                     from injury or illness.             & Learning Nillumbik
   1 Elizabeth St,               •   Group exercise classes
   Diamond Creek,                •   Cycle studio                    healthAbility offers a wide     • Hurstbridge
                                 •   Stadium                         range of classes and groups,        Community Hub
   9438 1883
                                 •   Program room                    for more information            • Panton Hill Living
  dcop@alignedleisure.com.au                                                                             & Learning Nillumbik
                                 •   Childcare                           9430 9100
   diamondcreekpool.com.au                                                                           • Council offices
                                 •   Health suites                       healthability.org.au/
                                 •   Indoor/outdoor café                 groups-programs             Or contact Council on
                                      40 Brougham St, Eltham                                             9433 3111 and we will
                                                                                                     post one to you.
                                      9439 2266

20 | Nillumbik Shire Council                                                                         Positive Ageing Information and Resource Guide | 21
Local sports clubs
There are many sports clubs
                                   Recreation Trails
                                   Nillumbik has over 50km

                                                                                                                                                    Emergency preparedness
for people of all ages and
abilities in the Shire. Many of
                                   of both regional and local
                                   trails. Many of these trails
these clubs include people over    are shared use for walking,
                                                                       Depending on your               • The CFA has a range of
55, and are looking for new        cycling and horse riding. A list
                                                                       circumstances, you may be         publications to help you
members. From archery, bowls,      of these trails can be found on
                                                                       more at risk of the impacts       plan and prepare for fires,
tennis clubs and local walking     Council’s website. There are
                                                                       of an emergency due to            including Your Guide to
groups, find a sports club today   also a number of user groups        frailty, health conditions,       Survival Plan, Your Bushfire
by calling Council.                within the Shire using the trails   limited mobility or a lack of     Plan and the Fire Ready
    9433 3111                      network including horse riding,     access to support services        Kit, all available at
    leisure@nillumbik.vic.gov.au   cycling, running, walking, and      and income. It is important           cfa.vic.gov.au/
                                   orienteering. Search ‘trails’ on    to think about how to
    nillumbik.vic.gov.au/Living-                                                                             plan-prepare
                                   Council’s website.                  prepare both physically and
                                       9433 3111                       practically for an emergency,   If you need additional
                                                                       and to communicate this         support, resources or
                                                                       plan with the people in your    advocacy to prepare,
                                                                       support networks.               you can contact the
                                                                                                       Australian Red Cross on
                                                                       There are some planning             1800 232 969. The Red
                                                                       tools available to help you     Cross provide emergency
                                                                       prepare for emergencies.
                                                                                                       planning support for
                                                                       • Australian Red Cross’         vulnerable people. This
                                                                          RediPlan is a disaster       is a free service that
                                                                          preparedness guide           includes a tailored RediPlan
                                                                          packed with helpful hints    Preparedness session.
                                                                          and strategies on how to
                                                                          prepare for any disaster
                                                                          and make your emergency
                                                                          plan. Download the
                                                                          RediPlan at
                                                                          disasters. Hard copies can
                                                                          be organised by calling
                                                                          the Red Cross:
                                                                             1800 232 969
22 | Nillumbik Shire Council                                                                           Positive Ageing Information and Resource Guide | 23
Important contacts                  VicEmergency app               Water faults         Disaster Legal
                                    Download the VicEmergency      and emergencies      Help Victoria

                                                                                                                                     Emergency preparedness
In an emergency Call Police,
                                    app on your smart phone from                        Monday–Friday, 8am–5pm
Fire and Ambulance in a                                            Yarra Valley Water
                                    App Store or Google Play                            Disaster Legal Help Victoria
life-threatening or time-critical                                    13 27 62
situation on    000                                                                     provides free legal advice
                                    Radio updates                                       and assistance and referrals
Text emergency number: 106          • ABC Local Radio 774 AM       Road closures and    to Victorians affected by
Flood, storm, tsunami and           • Plenty Valley FM 88.6        traffic hazards      a disaster.
earthquake emergency                                                                        1800 113 432
SES                                 Power outages and                                       disasterlegalhelp.org.au
                                                                     131 170
(State Emergency Services)          fallen power lines
    132 500
                                    Ausnet Services
Where to get                        General enquiries:
                                      1300 360 795
emergency information
                                    For electrical emergencies:
VicEmergency Hotline                   13 17 99
    1800 226 226
                                    Emergency contact number for
If you are deaf, hard of hearing    Life support customers:
or have a speech impairment,           1800 818 832
you can contact the
VicEmergency Hotline through
the National Relay Service:
                                    Gas outages
    1800 555 677                    and faults
If you don’t speak English,         Australian Gas Networks
call the VicEmergency Hotline       General enquiries:
through the Translating and           1300 001 001
Interpreting Service (TIS):
                                    Report a leak:
    131 450
                                      1800 427 532

24 | Nillumbik Shire Council                                                            Positive Ageing Information and Resource Guide | 25
Financial and                                               Digital literacy
emergency relief                                            If you want to learn or          Eltham Library
                                                            increase your confidence            Panther Place, Eltham

                                                                                                                                          Financial and emergency relief
                                                            in using technology and             9439 9266
Reaching out can be hard, but      Diamond Valley
                                                            devices to enhance your
it’s okay to ask for help. There   Community Support:                                        Diamond Valley Library
                                                            life, there are options for
are organisations providing           9435 8282
                                                            you in the Shire.                   Civic Drive,
financial and emergency relief     Red Cross Food Relief:                                    Greensborough
to Nillumbik residents.
                                       1800 675 398         Loan an iPad                        9434 3809
                                   (criteria may apply)
                                                            Nillumbik Shire Council has      Living & Learning Nillumbik
                                   Anglicare Victoria:      iPads available for loan. The
                                     1800 809 722                                            Friendly and supportive
                                                            program aims to assist older
                                                                                             volunteers can help you
                                   Kildonan UnitingCare:    people with digital skills and
                                                                                             learn the basics of using
                                      1800 002 992          improve social connections.
                                                                                             digital devices and engaging
                                                            For more information, call       with the internet at the
                                                            Council’s Social Connections     following places. Call to
                                                            Officer on    9433 3111          make an appointment.

                                                                                                 9433 3744

                                                                                                                                          Digital literacy
                                                            Tech help
                                                            Do you have questions about
                                                            your devices? Or do you want
                                                            to learn how to make the
                                                            most of technology?
                                                            Yarra Plenty Regional
                                                            Library Service
                                                            Drop in to any YPRL library
                                                            with your device and get help.

26 | Nillumbik Shire Council                                                                 Positive Ageing Information and Resource Guide | 27
Volunteering                                                       Historical Societies           St Andrews/ Queenstown
                                                                   Nillumbik has a number         Historical Society:
                                                                   of historical societies           9710 1519
Volunteering is a great                                            and organisations which           flygaye@hotmail.com
                                 Friends Groups
way to get involved in the                                         celebrate the history of
                                 A friends group is a group of                                    Eltham District Historical
community and make a positive                                      individual townships and
                                 volunteers with an interest                                      Society Inc.:
contribution, and the benefits                                     districts. These volunteer
                                 in a particular park, reserve                                       0409 021 063
of volunteering are numerous                                       organisations play an
                                 or species of native plant or                                       edhsoffice@gmail.com
and varied. The Nillumbik                                          important role in preserving
                                 animal. Members are involved
community has a rich                                               the unique heritage of our
                                 in activities such as planting,                                  Nillumbik Historical Society:
legacy of volunteerism,                                            Shire, and provide a great
                                 weed control, mulching, or                                          9438 5619
and there are a number of                                          opportunity to meet with
                                 plant, animal or water quality                                      elliscottage@gmail.com
opportunities available.                                           like-minded people.
                                 monitoring. There are 16
                                 Friends Groups active within                                     Yarrambat

DVCS Volunteers Hub              the Shire. Groups are always                                     Historical Society:
Monday–Friday, 10am–4pm          looking for new members.                                            9435 5320
To find your perfect             Search ‘help improve your local                                     bjsmith007@bigpond.com
volunteer role, speak with       environment’ on
the team at Diamond Valley       Council’s website.
Community Support (DVCS)             9433 3121
Volunteers Hub.                      nillumbik.vic.gov.au
   Shop 378a Level 3
    Greensborough Plaza, 25
    Main St Greensborough 3088
    9435 8282

28 | Nillumbik Shire Council                                                                      Positive Ageing Information and Resource Guide | 29
Community centres,
                                                                   St Andrews                      Yarra Plenty Regional
                                                                   Community Centre                Library Service

neighbourhood                                                      St Andrews Community
                                                                   Centre offers health and
                                                                                                   YPRL offers numerous
                                                                                                   activities, sessions, and

houses and libraries
                                                                   wellbeing classes, art and      workshops across nine
                                                                   craft, film groups, community   branches, two of which
                                                                   social events and more.         are in Nillumbik Shire. The
                                                                      35 Caledonia St,             libraries offer more than just
Allwood House                   Living & Learning                     St Andrews 3761              borrowing books, magazines,
                                Nillumbik                             9710 1223                    and movies, they are also
Allwood House is a not-
                                                                                                   somewhere to make friends,
for-profit community            Nillumbik has three                   standrewscommunity           explore something new, or
organisation providing          neighbourhood houses                  centre.org
                                                                                                   get tech help. Other YPRL
a range of activities and       offering a range of                                                services include an extensive
services. They connect people   community activities, short                                        eLibrary, a Click & Collect
through affordable learning     courses and nationally                                             station in the Hurstbridge
and social opportunities,       recognised qualifications. You                                     Community Hub, a Mobile
regardless of age               can meet new people, learn                                         Library, as well as home
or background.                  something new, challenge                                           library and outreach services.
                                yourself, volunteer or just

                                                                                                                                                Community centres
   901 Main Rd, Hurstbridge
                                connect with your local                                                yprl.vic.gov.au
   9718 2717
                                community                                                          Eltham Library
                                    livingandlearning.vic.gov.au                                      Panther Place, Eltham
                                Diamond Creek                                                         9439 9266
                                Living & Learning                                                  Diamond Valley Library
                                   119 Cowin St,                                                      Civic Drive, Greensborough
                                   Diamond Creek
                                                                                                      9434 3809
                                Eltham Living & Learning
                                   739 Main Rd, Eltham
                                Panton Hill Living & Learning
                                   18 Bishops Rd,
                                   Panton Hill
                                   9433 3744

30 | Nillumbik Shire Council                                                                       Positive Ageing Information and Resource Guide | 31
Social connections
                                                                      Hurstbridge Sow and            Lions Clubs
                                                                      Grow Garden Club Inc.          The Lions Clubs are part
                                                                      The Hurstbridge Sow and        of an international service
                                                                      Grow Garden Club Inc.          organisation, supporting local
There are plenty of               Evening VIEW Club                                                  community initiatives and
                                                                      supports members with a
opportunities to meet new         VIEW is one of Australia’s          lively interest in gardens,    further afield. Experience fun
people in Nillumbik, find new     leading women’s volunteer           gardening and care for the     and friendship whilst making
interests and activities.         organisations and supports          environment. Their monthly     a positive difference to the
                                  disadvantaged children through      meetings vary in content,      local community.
Country Women’s                   The Smith Family’s Learning         though usually includes a      There are three Lions Clubs
Association (CWA)                 for Life program. There are         specialist guest speaker or    in Nillumbik.
The Country Women’s               two VIEW Clubs in Nillumbik.        involves a hands-on activity
                                                                      aimed at enhancing             Diamond Valley Lions Club
Association provides spaces for   Both offer monthly guest
                                  speakers, various activities, fun   practical skills.                 0458 687 639
women to create friendships,
learn and share new skills,       & friendship while supporting           0437 352 378                  presidentdvlions@
                                  Learning for Life Students.             hbridgegardenclub@            gmail.com
volunteer to assist those most
vulnerable and in need.           Greensborough Evening                   gmail.com                  Eltham Lions Club
                                  VIEW Club:                                                            9068 3923
Hurstbridge CWA                       0423 739 785                                                      lthamlionsclub@
    0419 917 016                  Eltham Evening VIEW Club:                                             gmail.com
    cwahurstbridge@                   0402 910 240
                                                                                                     Lions Club of Nillumbik
                                                                                                        0407 400 743

                                                                                                                                                  Social connections

32 | Nillumbik Shire Council                                                                         Positive Ageing Information and Resource Guide | 33
Men’s Sheds                       National Seniors                     Older Men:                      Out & About –
Men’s Sheds offer men a           National Seniors Australia           New Ideas (OM:NI)               Rainbow Door
safe and active environment       is a community organisation          OM:NI Men’s Discussion          Out & About provides
where you can feel good about     that represents over 50s’            Groups are for men over         friendship and community
yourself, be a productive         concerns to all levels of            50. They offer opportunities    connections for older
and valuable member of the        government. Regular catch            for men to talk about their     LGBTI Victorians.
community, connect with           ups and activities, as well          lives, their ups, their downs       1800 729 367
other men and maintain an         as speakers are provided on          and discuss interesting             outandabout@
active mind and body. There is    various interesting topics.          topics in a trusting,               switchboard.org.au
no pressure to participate or         9459 0653                        confidential environment.  
get involved; simply pop in for       greensboroughnational            Eltham
a chat and cuppa, if that’s all                                                                        Probus
                                      seniors@gmail.com                    0425 544 491
you want as well.                                                                                      Probus is an association for
                                      nationalseniors.com.au                                           members of the community
    mensshed.org                                                       Panton Hill
                                                                         0438 277 427                  no longer working full
Diamond Creek Men’s Shed          North of the Yarra                                                   time, who share common
   53 Challenger St,              Quilters Guild                       Hurstbridge                     intellectual and cultural
   Diamond Creek                  North of the Yarra Quilters            0431 828 942                  interests. There are a number
   0439 646 892                   Guild (NOTYQ) meet regularly                                         of clubs in the Shire which
                                                                       Diamond Creek                   you are welcome to register
                                  at the Diamond Creek Senior
Eltham Men’s Shed                 Citizens Centre to quilt together.      0418 376 863                 your interest with via their
   20 Wattletree Rd,                                                                                   website or phone.
                                      9433 3733                        Doreen
   Eltham North                                                                                        Diamond Creek Probus Inc.
                                      notyqcommittee@                     0410 191 840
   0490 208 243

                                                                                                                                                    Social connections
                                      gmail.com                                                        Eltham Combined
Hurstbridge Men’s Shed                                                                                 Probus Inc.
                                                                          0416 243 639
  50 Graysharps Rd,                                                                                    Hurstbridge Probus Inc.
  Hurstbridge                                                          Watsonia
                                                                                                       Nillumbik Combined
  0432 213 495                                                           0428 999 941                  Probus Inc.
St Andrews Men’s Shed                                                                                     1300 630 488
   35 Caledonia St,                                                                                       probussouthpacific.org
   St Andrews
   0417 525 169

34 | Nillumbik Shire Council                                                                           Positive Ageing Information and Resource Guide | 35
Rotary                          Senior Citizens Clubs              Social                             healthAbility
Rotary clubs provide services   Senior Citizens Clubs offer fun,   Support Groups                          917 Main Rd, Eltham
to others as part of an         friendship, and outings. Whether                                           healthability.org.au
                                                                   Social Support Groups
international network of        it’s bowling, cards, or lunch                                              9430 9100
                                                                   (SSGs) help older adults
business, professional and      at the pub, Nillumbik’s three
                                                                   and people with disabilities
community leaders striving to   Senior Citizens Clubs always
make the world a better place   have something on offer.
                                                                   stay healthy and active by         U3A Nillumbik
                                                                   offering interesting and fun       University of the Third Age
through practical efforts.
                                Diamond Creek Senior               group activities that enhance      (U3A) Nillumbik is a voluntary
Diamond Creek                   Citizens Club                      people’s independence, social      organisation that provides
   info@diamondcreekrotary.         Corner of Elizabeth            interaction and quality of life.   a wide range of classes
   org.au                           and Gipson Streets,            SSGs also provide respite for      including art, languages,
                                    Diamond Creek                  carers, allowing one to work,      science, philosophy,
                                                                   rest or engage in community        technology, history, literature,
                                    9438 1006
Eltham                                                             activities. Council and            dining out, walking groups,
   admin@rotaryeltham.org.au    Eltham Senior Citizens Club        healthAbility both offer           golf and games for mature
                                                                   SSGs within the Shire.             age people. Classes are held
   rotaryeltham.org.au              903 Main Rd, Eltham
                                   9439 7957                                                          in various venues throughout
                                                                   Nillumbik Neighbours               the Shire.
                                Hurstbridge Senior                 Panton Hill Living                     0468 300 764
                                Citizens Club                      & Learning                             office@nillumbiku3a.org.au
                                    Hurstbridge Hall, 974             18 Bishops Rd,                      nillumbiku3a.org.au
                                    Heidelberg-Kinglake Rd,           Panton Hill

                                                                                                                                                   Social connections
                                                                      9433 3111
                                    9433 3733

36 | Nillumbik Shire Council                                                                          Positive Ageing Information and Resource Guide | 37
Didn’t find what you             Stay in touch
were looking for?
                                 Council provides a wide range of
                                 information for the community
Have a look on Council’s
                                 via its website, Facebook,
Community Directory to connect
                                 Twitter, e-newsletters,
with more community groups or
                                 Nillumbik News and other
services in the area:
                                 hard copy information booklets
   nillumbik.vic.gov.au/         and publications.
                                 Council’s Ageing Well in
You can also search through      Nillumbik quarterly newsletter
the Community Listings of        keeps residents up to date
Nillumbik and Environs by the    with Council news, community
Eltham Rotary Club:              news, events and information.
    rotaryeltham.org.au          The newsletter can be
                                 delivered directly to your
Contact Council’s Social         preferred address.
Connections Officer on
    9433 3111 for more           If you would like to be added
information.                     to the Ageing Well in Nillumbik
                                 mailing list, phone     9433 3111
                                 or email      positive.ageing@
Council supports and
                                 nillumbik.vic.gov.au and leave
organises a number of                                                We would greatly appreciate any feedback and or suggestions
community events and festivals   your preferred contact address.
                                                                     for improvement to this guide. To provide feedback, contact the
throughout the year.                                                 Positive Ageing Officer at Nillumbik Shire Council.
                                                                        9433 3111

38 | Nillumbik Shire Council                                                                          Positive Ageing Information and Resource Guide | 39
Nillumbik Shire Council
Civic Drive (PO Box 476)
Greensborough, Victoria 3088
9433 3111 | nillumbik@nillumbik.vic.gov.au   nillumbik.vic.gov.au
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