Guidance F: Franchise Framework - Quality Assurance Services Collaborations and Partnerships Group

 
Guidance F: Franchise Framework - Quality Assurance Services Collaborations and Partnerships Group
V3.0 (August 2013)

                           Quality Assurance Services
                     Collaborations and Partnerships Group

       Guidance F:
   Franchise Framework
Guidance F: Franchise Framework - Quality Assurance Services Collaborations and Partnerships Group
V3.0 (August 2013)

Contents

1.                   Introduction ...................................................................................... 1
2.                   What is a franchise ............................................................................ 2
3.                   Establishing a franchise arrangement ................................................... 4
4.                   The approval process ......................................................................... 5
5.                   Scope of a franchise arrangement ....................................................... 6
6.                   Course management .......................................................................... 6
7.                   Quality assurance .............................................................................. 7
8.                   Adminstration of a franchise ............................................................... 9
9.                   Arrangement for students ................................................................. 11
10.                  Contractual position ......................................................................... 12
Appendix 1 – Learning resources ........................................................................... 13
Appendix 2 – Teaching materials ........................................................................... 16
Appendix 3 – Franchise Coordinator and Link Tutor handbook ................................... 17
Appendix 4 – Illustrative pricing schedule for taught programmes (2013/14) taught by
             partner institutions overseas ............................................................. 27
Appendix 5 – Documentation required ................................................................... 28
Appendix 6 – Annual partnership board terms of reference ....................................... 29
Appendix 7 – Staff development activity for franchise partner institutions .................. 30

Notes:

V1.0            First edition
V1.1            Minor revisions and corrections
V1.2            Minor revisions and corrections
V2.0            Revisions and corrections and updates to reflect 2013/14 practice
V3.0            End of cycle review: revised format, revisions and updates
Guidance F: Franchise Framework - Quality Assurance Services Collaborations and Partnerships Group
V3.0 (August 2013)

1.     INTRODUCTION

       This guidance document details the University’s approach to establishing and
       maintaining collaborative provision with a partner institution, to deliver courses
       through a franchise arrangement.

       This guidance document will assist colleagues within faculties who are considering
       pursuing this type of collaborative provision. Moreover, it provides potential partner
       institutions with information on the University’s expectations relating to franchising,
       including the underpinning principles of this type of collaborative model, along with
       the related processes and procedures.

       This document should be used in conjunction with the University’s Academic
       Principles    and     Regulations     (http://www.leedsmet.ac.uk/about/academic-
       regulations.htm) and other guidance produced by the University’s Quality Assurance
       Services (QAS).

       The Collaborations and Partnerships Group (CPG) within QAS will work closely with
       faculties to ensure the University can respond flexibly and promptly to prospective
       partner institutions whilst ensuring compliance with the University’s regulations,
       especially Section E: Partnerships, Collaborative Provision, Flexible and Distributed
       Learning & Accreditation of Provision Delivered at Other Institutions.

       The key parameters, within which the Framework operates, are as follows:

             The Framework has been developed in the context of the UK’s national quality
              assurance framework and with specific reference to the UK Quality Code for
              Higher Education (Quality Assurance Agency for Higher Education, 2011- ) which
              provides guidance on maintaining academic quality and standards for
              universities and colleges. Particular cognisance has been taken of chapter B10
              “Managing higher education provision with others”:

             The Framework is a key enabling mechanism for the University’s ‘Strategy for
              the Delivery of Taught Undergraduate Programmes in Collaboration and
              Partnership, 2011-2016’, and in particular the strategic objective within the
              strategy to consolidate and grow the University’s portfolio via overseas
              partnerships.
Guidance F: Franchise Framework - Quality Assurance Services Collaborations and Partnerships Group
V3.0 (August 2013)

2.       WHAT IS A FRANCHISE

         Definition

         A franchise is defined by the University as an arrangement whereby the University
         allows the whole or part of one or more of its own internally developed programmes
         to be delivered and assessed at a partner institution, leading to an award of Leeds
         Metropolitan University. The University retains overall control of the course’s content,
         regulations, delivery, assessment and quality assurance arrangements.

         Features of the Leeds Metropolitan Franchise Framework

         a.     The University remains ultimately responsible for the quality of student learning
                opportunities and the academic standards of the award(s).

         b.     Partner institutions will be required to adopt all aspects of the University’s
                quality management systems and regulations.

         c.     The curriculum content of a franchised programme is developed and owned by
                the University; a franchise course will be in academic approval and will normally
                be operational in Leeds.

         d.     Assessments will be set and moderated by University staff in consultation with
                partner institution staff; franchise students will be assessed through the
                auspices of a University Board of Examiners.

         e.     Delivery of the course on the basis of multiple intakes of students (i.e. more than
                one intake in any academic year) will be permitted.

         f.     Third party (serial) franchising to another organisation is never permitted
                (Academic Principles and Regulations Section E1.1.6). However, in some
                circumstances, responsibility for the provision of specialist premises, for
                instances, may be sub-contracted to another party.

         g.     The University delegates responsibility for the recruitment of students to the
                partner institution. However, responsibility for the selection of students is
                shared between the University and partner.

         h.     Franchise students are registered with the University and are subject to its
                Academic Principles and Regulations, including those relating to academic
                appeals.

         i.     The partner institution is responsible for: the delivery of the programme, the
                provision of learning resources and student support.1

1
    Access to University learning resources will be as defined in Appendix 1.
Guidance F: Franchise Framework - Quality Assurance Services Collaborations and Partnerships Group
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         j.     The University will provide the partner institution with the relevant teaching
                materials to deliver the course.2

         k.     An annual Partnerships Board will be established to facilitate the strategic
                development of the collaborative partnership.

         l.     The University and the Partner will identify staff (Franchise Coordinator / Link
                Tutor/ Course Leader), who will be responsible for the franchise arrangement, in
                accordance with the University’s quality assurance framework.

         m.     The University will require a biannual (i.e. twice per year) mutual review of the
                operation of the partnership and provision during the first period of approval.

         n.     The University reserves the right to carry out audits of the partnership and
                course(s) above and beyond the initial mutual reviews of the operation of the
                course.

2
    Appendix 2 provides a description of the materials that will be provided by the University to the Partner.
Guidance F: Franchise Framework - Quality Assurance Services Collaborations and Partnerships Group
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3.       ESTABLISHING A FRANCHISE ARRANGEMENT

         The following steps are required to establish a franchise arrangement with a partner
         institution. These are represented as a flowchart on the following page.
         Documentation required for each stage of the process can be found in Appendix 5.

         a.    Faculty-level approval in principle
         b.    Sign-off by Dean(s)
         c.    Section A of Planning and due diligence (PDD) checklist initiated by the Faculty,
               checked by CPG and approved by DVC, Strategic Development
         d.    Receipt of PDD checklist by University’s Corporate Management Team (CMT)
         e.    Agreement of fee schedule (see Appendix 4 for illustrative schedule)3
         f.    Submission of New Course Proposal form(s)
         g.    Receipt of New Course Proposal form(s) by CMT
         h.    Invoice partner for PDD process and for validation as appropriate
         i.    Venue visit checklist , including Libraries and Learning Innovation checklist
         j.    Completion of Section B and C of the PDD checklist, including business planning,
               costing, etc. (for a full list of documentation required see Appendix 5)
         k.    Agreement of event date and event planning
         l.    Submission of documentation by Faculty/ies to CPG, at least eight weeks prior to
               the event
         m.    QAS memo disseminated to relevant faculties
         n.    Institutional recognition (if not already a recognised institution)
         o.    Validation (and approval of minor modification if required)
         p.    Post-event activities (e.g. fulfilment of conditions)
         q.    Contractual drafting and signing
         r.    Reports to Faculty Academic Board and Partnership and Collaborations Sub-
               Committee
         s.    Recommendation to Academic Board
         t.    Course set-up in Banner (Final / Approval Validation Form)

         University guidance relating to Guidance C: Institutional Recognition and Guidance D:
         Validation will apply with respect to the timeframe of documentation submission,
         format of an event, panel membership and post-event processes. Should you have any
         queries concerning any element of the process, e-mail CPG at
         collaborations@leedsmet.ac.uk.

3
    The actual fee schedule will be included as a Schedule to the Collaboration Agreement.
Guidance F: Franchise Framework - Quality Assurance Services Collaborations and Partnerships Group
V3.0 (August 2013)

4.      THE APPROVAL PROCESS

         Indicative
     timescale (weeks                                  Activity
       prior to event)

        16+ weeks        Approach to or from potential partner institution

                         PDD checklist initiated by Faculty and approved by DVC, Strategic
                         Development

                         Receipt by CMT

       12-16 weeks       PDD completed

                         Submission of SPA

                         Agreement of fee schedule

                         Event planning                                                      20 weeks

        8-12 weeks       Documentation collation and production

                         Preparation of invoice for PDD and validation fees

         8 weeks         Submission of documentation

         8 weeks         Invoice for PDD and validation fee sent to partner

         4 weeks         Receipt of PDD and validation fee from partner

         4 weeks         Travel arrangements made

         0 weeks         Institutional recognition (or review)

         0 weeks         Validation (and approval)

                         Contractual signing

         4 weeks
                         Post-event outcomes
       (post-event)

                         Reports to PSCS - recommendation to Academic Board
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5.     SCOPE OF A FRANCHISE ARRANGEMENT

       1.     The entire content of franchised courses must be in approval within existing
              University courses (i.e. academic content approved through normal academic
              approval / periodic review processes). To support delivery and provide a
              benchmark against which a franchise course can be evaluated, courses will
              normally be running at the University.

       2.     In exceptional cases it may be permissible for bespoke courses allied to existing
              provision to be developed to run at a partner institution. The bespoke course
              will be sufficiently related to provide appropriate subject expertise and the
              opportunity to compare performance and standards achieved at the partner to
              University-based provision of a cognate subject area. Franchise courses may also
              be delivered by a different mode of delivery from that offered at the University.

       3.     Changes to course content or delivery in order to facilitate the franchise model
              are normally permissible only to accommodate cultural differences, provided
              these do not normally amount to more than 20 credits of a level (i.e. no more
              than a total of 60 credits across a full three year undergraduate degree
              programme) and do not affect the approved aims and overall learning outcomes
              for the course. Changes will either be considered via Faculty deliberative
              structures or as part of a validation event held at the partner institution.

       4.     The University is willing to agree appropriate contextualisation of the curriculum
              and /or assessments associated with the franchise delivery, provided that the
              overall aims and learning outcomes of courses are unchanged from what is
              delivered and that any changes to assessment tasks are made in accordance
              with University regulations i.e. with the approval of the External Examiner.

       5.     The course may be approved to run at multiple sites operated by the partner
              institution, subject to the validation panel’s satisfaction that the standards
              required can be met at all sites and that appropriate University guidance has
              been followed in respect of multiple campuses, whereby any satellite sites must
              be visited and approved by the University prior to delivery of courses.

       6.     The partner institution is responsible for the delivery of the course. It is,
              however, recognised that teaching contributions from University staff may be
              beneficial particularly in the formative years of operation.

6.     COURSE MANAGEMENT

       7.     The partner institution is responsible for the delivery of the course. It must
              therefore, have the resources required (physical and human) and must be able
              to satisfy the University as to the adequacy of these at all sites at which the
              course is delivered.

       8.     Each Faculty will appoint a Franchise Coordinator who will oversee the Faculty’s
              franchise arrangement (s). The Faculty will also appoint a Link Tutor (s) who will
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              provide operational, day-to-day subject specific support, at course level
              (Appendix 3).

       9.     Where provision includes more than one Faculty, internal communication will be
              formalised by the establishment of Oversight Groups, attended by Franchise
              Coordinators, Link Tutors (where relevant) and members of the Quality
              Assurance Services (CPG). The Oversight Groups will be serviced by CPG.

       10.    The partner institution will also identify a member of staff (Franchise
              Coordinator) who is responsible for managing the collaboration with the
              University. Named Course Leaders will also be appointed (Appendix 3).

       11.    An annual Partnership Board will be established to facilitate the strategic
              development of the collaborative partnership between the University and the
              Partner. The Partnership Board will provide the Partnerships and Collaborations
              Sub-Committee with oversight of the collaborative partnership, identifying
              strengths and weaknesses and enabling necessary responses as and when issues
              arise. The Terms of Reference can be found in Appendix 6.

       12.    The University will offer and deliver on site at the partner premises a range of
              staff development sessions to support the delivery of franchised courses. Staff
              development activity will be reviewed on an annual basis at the annual
              Partnership Board and on an on-going basis through the Franchise Coordinators.
              Moreover, partner institution staff will be encouraged to be active in their field
              of interest/expertise and will have access to the University’s staff development
              opportunities where applicable. Appendix 7 details the development areas that
              will be covered in face-face workshops and / or supported by a range of on-line
              resources and materials.

7.     QUALITY ASSURANCE

       13.    Franchises must be approved, monitored and reviewed through the range of
              University processes.

       14.    The University will require completion of a biannual mutual review during the
              first cycle period of approval. These monitoring reviews will consider a range of
              elements as defined in the methodology for mutual review. 4 The outcomes will
              be reported to the Partnerships and Collaborations Sub-Committee. Mutual
              reviews will not replace the University’s annual monitoring and review process,
              nevertheless feedback collated from discussions will inform the annual report
              (paragraph 16).

       15.    Annual monitoring and review arrangements will follow the University process.
              University staff (Link Tutor) must attend the annual review meeting and where
              possible attend Student Focus Groups and in-year Enhancement and
              Development meetings (engagement can be via virtual means).

4
 The proposed methodology was presented in the paper PSC-2012-049 to the University’s Partnerships and
Collaborations Sub-Committee on 10 December 2012 and was subsequently agreed by the Sub-Committee.
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       16.    The University will require an annual report on the operation of each course to
              be submitted, tied in to the University’s own review procedures.

       17.    The University reserves the right to carry out audits of the partner institution
              and course(s) above and beyond the biannual mutual review of the operation of
              the course; this could include inspecting students' assessed work and teaching
              observations. The University employs academic audits for two main purposes:
              to provide Academic Board with the assurance that the delegated
              responsibilities for quality and standards of academic provision are being
              properly discharged and to promote quality enhancement by the identification
              and dissemination of good practice. Such audits could be prompted by
              indicators including adverse External Examiner reports.

       18.    University assessment regulations, procedures and processes will apply to a
              franchise arrangement. Any variation in assessment arrangements must be
              approved by the University’s Quality Assurance Services.

       19.    An External Examiner(s) will be required for the franchised course and should
              normally be the External Examiner(s) appointed for the course delivered at the
              University. The appointment(s) should be made at the earliest opportunity to
              ensure the External Examiner is in place before the franchised course delivery
              begins. The External Examiner will not report separately on the franchised
              course but will be asked to directly compare the standards and quality of the
              University and partner institution courses. If it is not feasible or possible to
              appoint the University External Examiner to the franchised delivery then an
              additional External Examiner will be appointed.5

       20.    University staff (Link Tutor) will set assessment tasks for students in consultation
              with partner institution staff (Course Leader). Some adaptation to reflect the
              local context will be allowed, without prejudice to the course’s learning
              outcomes). In addition University staff will moderate the assessed work of
              students following initial marking by partner institution staff. The University may
              during the developmental stage of the partnership, provide additional support
              to the partner institution by undertaking an internal examining role.

       21.    The partner institution will be responsible for coordinating Examination
              Committees to determine students’ module outcomes; these will normally be
              chaired by an Associate Dean or nominee. Ratified module marks will
              subsequently progress to a Board of Examiners held at the University. The Board
              of Examiners will include appropriate representation from the partner
              institution. University staff will have received the mandatory training to chair a
              Board of Examiners or Examination Committee. It is expected that the External
              Examiner will attend the Board of Examiners held in Leeds, and be able to

5
 The Franchise Activity Cycle contains a set of principles that details the appointment of External Examiners
for franchise provision and the requirements of the Franchise Framework with respect to engagement with the
assessment process.
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              sample assessments for franchised courses and attend the partner-based
              Examination Committee where appropriate and feasible.

       22.    Proposed minor/major modifications to the course must be approved by the
              relevant University Faculty Academic Board and reported to the University’s
              Partnerships and Collaborations Sub-Committee. The timing of such changes
              must take account of any University deadlines specified for administrative
              systems changes.

8.     ADMINSTRATION OF A FRANCHISE

         23. Maximum, minimum and target student numbers per intake will initially have
             been stated as part of the planning and due diligence process. The validation
             panel will consider the partner institution’s ability to deliver the proposed
             student numbers and number of intakes and may recommend an adjustment to
             plans. The Collaboration Agreement will capture data on agreed student intakes
             and numbers following the event.

       24.    Publicity material relating to both the partnership and the course (s) must be
              approved following University guidance on public information for collaborative
              provision, prior to publication. The status of the course as an award of the
              University must be made clear in any marketing of the course.

       25.    Course documentation, for example, the course handbook, will be produced and
              updated by the partner institution using University templates and be
              contextualised as appropriate for approval by the University. Copies will be
              lodged with the partner institution and definitive copies will also be held by the
              Faculty and the CPG.

       26.    To ensure its currency, following any modifications, course documentation will
              be reviewed by the Link Tutor on an annual basis, prior to its dissemination to
              the partner and publication to students.

       27.    The University will share responsibility with the partner institution for the
              admission of students to the course in accordance with the course and
              University admissions regulations. This process will be monitored closely by the
              Link Tutor who will undertake sampling of the admission of applicants who
              demonstrate standard evidence of meeting the course entry criteria. Where an
              applicant falls into the non-standard category, the responsibility will rest with
              the University. The Link Tutor will make an academic judgement as to the
              suitability of the applicant, taking into account evidence presented by the
              applicant and a commentary from staff at the Partner.

       28.    Collection of fees from students is the responsibility of the partner institution.
              The Collaborative Agreement will set out the arrangements for the collection of
              agreed payments from the partner to the University.

       29.    Records of students registered for the award will be maintained by the
              University. Data required by the University in order to establish, maintain and
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              update records will be delivered by the partner institution in the format and
              timeframe defined by the University, accounting for any local regulations
              concerning data protection.
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9.     ARRANGEMENT FOR STUDENTS

       30.    All franchise students of the University will register with the University as
              candidates for the University award for which they are studying. Students will
              therefore be bound by the University’s Academic Principles and Regulations and
              General Regulations.

       31.    In respect of the use of facilities and general student conduct, students will also
              be bound by the partner institution’s own corresponding student regulations.

       32.    Overall responsibility for providing learning resources, for example, teaching
              space, specialist facilities and equipment, library and IT resources and student
              services to support the intended delivery lies with the partner institution. There
              will normally be no access to University learning resources or student support
              services, such as careers guidance, disability support and counselling. Appendix
              2 details what partner institution staff and students can expect from the
              University to support delivery. Institutional recognition and validation will test
              the adequacy of a partner institution’s infrastructure to support franchise
              delivery.

       33.    The partner institution is responsible for ensuring students have the opportunity
              to give feedback to staff on their learning experience and are aware of how
              student views are considered and where necessary acted upon.

       34.    The partner institution is responsible for ensuring each franchised course has an
              appropriate number of nominated course representatives, in line with University
              guidance, whose role is supported by appropriate training and development,
              delivered by partner institution staff.

       35.    The partner institution is responsible for ensuring course representatives have
              the opportunity to fully engage with quality assurance processes including
              annual monitoring and review, and the partner institution’s governance
              structure.

       36.    Students will be made aware of the partner institution’s complaints policy and
              procedures and any additional support available to them as a student of the
              University.

       37.    The obligations of the University to the partner institution and the students
              must be made clear especially in case of termination of the Collaboration
              Agreement. It will be the normal expectation that arrangements will be made
              locally for students to complete their studies. Failing that, students may transfer
              to the University to complete their studies on payment of the relevant student
              tuition fee.
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10.    CONTRACTUAL POSITION

       38.    A formal agreement between the parties exists, the terms of which are
              encompassed in the Collaboration Agreement that must be signed by both
              parties before delivery of the course(s).
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APPENDIX 1 – LEARNING RESOURCES

Leeds Metropolitan University: Libraries and Learning Innovation
Support for Collaborative Partners running franchised courses

Our University’s framework for franchised courses is based on the expectation that
collaborative partners are in a position to provide the infrastructure, learning resources and
student support of sufficient quality and quantity to support the intended delivery in a way
that is equivalent to provision at our University.

Our University’s Franchise Framework states:

The partner institution is responsible for the delivery of the course or part of a course. It
must, therefore, have the resources required and must be able to satisfy the University as to
the adequacy of these at all sites at which the course is delivered. (Course management,
Section 6, paragraph 7)

Overall responsibility for providing learning resources for example, teaching space, specialist
facilities and equipment, library and IT resource and student services to support the intended
delivery lies with the partner institution. (Arrangements for students, Section 9, paragraph
31)

In order to support partners in developing their infrastructure and resources to this
equivalent level, Leeds Metropolitan is able to assist partners in a number of ways, if
necessary. These could include:
    Access to course documents, including the Programme Specification as set out in the
       Course Approval Template (CAT), Module Approval Templates (MAT), indicative
       teaching programme outlines, and other teaching materials; in addition, teaching
       staff in the partner institution may have access to Leeds Metropolitan University
       modules on the University’s Virtual Learning Environment to see how content is used
       in the module context;
    Advice on transferring Leeds Metropolitan teaching and learning materials to a local
       VLE;
    Training materials to support the use of the Blackboard 9 VLE, and any other learning
       platforms used by Leeds Metropolitan University, which the Partner then may also
       adopt;
    Web pages specifically for students in Partner institutions which highlight high
       quality Open Access academic journals and information resources that are available
       on a cost-free basis;
    General advice, as needed or requested, on issues relating to establishing a Higher
       Education Library, including study environments, and building collections of print,
       electronic and multi-media resources;
    Subject specialist advice from our academic librarians in recommending resources to
       support the subject area, including resource lists that have been prepared to support
       these courses and modules;
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        Recommendations for Open Access repositories of learning objects and other
         learning materials that may be embedded into modules, also available on a cost-free
         basis;
        Use of the Leeds Metropolitan University Repository, which hosts the open access
         research outputs of our academic staff and researchers, and learning objects and
         materials supporting both subject-specific and generic skills, including information
         and digital literacy, employability and global outlook;
        The opportunity to purchase our extensive set of online academic skills materials,
         Skills for Learning, in CD ROM format, which may be loaded onto the Partner’s local
         intranet or VLE, and made available to the Partner’s academic staff and students at a
         cost of £5,000 for the original CD ROM, and thereafter £1,000 for each annually
         updated release which the Partner chooses to purchase;
        Participation in the network of librarians and learning support professionals
         supporting our collaborative provision, to support liaison and sharing of good
         practice, and periodic joint staff development activities.

                                                                                      Student
                                       Comments                        Staff access
                                                                                       access
Access to            See Appendix 2 for definition of teaching                         
teaching             materials. Access is via the partner’s VLE and
materials            not the VLE of the University.

Access to VLE        Including teaching materials, message              Associate       X
                     boards, calendar, etc.                            staff access
                                                                         given on
                     The application form for Associate Staff access    receipt of
                     can be found at:                                  application
                     http://www.leedsmet.ac.uk/staff/associate-
                     staff-card.htm *

Access to online Partner staff and students will have access                         
information         to the Library Online website, which will
resources and       contain a bespoke page directing them to
learning            freely available online resources
materials (free)
Access to online The online learning resources to which the             X             X
information         University subscribes will not be available
resources and       to partner staff or students
learning
materials
(subscribed)
‘Skills for         Available for partner institutions to                  Optional
Learning’           purchase
resources
*Completed application forms will be processed by the relevant Faculty. Once Associate
staff status has been granted, the Faculty will send the Leeds Metropolitan login and
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password to the member of staff at the partner and ensure the member of staff is attached
to the module on which they will be teaching. The Course Leader will, however, need to be
attached to all of the modules. Associate staff access will enable partner institution staff to
access teaching and learning materials and download required materials either for
dissemination to students and / or for uploading onto their own VLE.
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APPENDIX 2 – TEACHING MATERIALS

In line with the University’s Franchise Framework and as defined in the formal written
agreement underpinning this type of collaborative provision (Collaboration Agreement),
partner institutions recognised by the University to deliver validated franchised provision
can expect to be supported by a University Franchise Coordinator / Link Tutor from the
relevant faculty.

In the spirit of collaboration and specifically to promote mutual understanding of academic
standards, to support staff development and to facilitate comparison of Leeds-based and
partner institution-based courses, the University will share teaching materials necessary for
the franchised delivery. Under the Collaboration agreement governing franchised delivery,
this includes:

        Course documents including programme specification and admissions criteria as set
         out in the Course Approval Template (CAT)
        Module specifications (MATs)
        Course handbook template (partners will be required to contextualise the handbook
         to the collaborative setting. The University will approve the handbook prior to
         dissemination to students)
        Indicative teaching programme outline specifying contact time in lectures, seminars,
         tutorials or other timetable activity.
        Presentation slides and/or papers for key areas of content: this would encompass
         essential concepts or other material required for successful completion of the
         learning outcomes
        Indicative topics for tutorials and/ or tutorial exercises
        Information or specifications for activities such as field work exercises, laboratory
         and/or practicals
        Assessment details and marking criteria (subject to contextualisation as appropriate
         by local staff and moderation by the University staff)
        Past exam papers (where possible)

The University faculties through the identified Link Tutor will determine and agree with
relevant partner institution staff the most appropriate and efficient ways of providing the
materials indicated. For example, via email, optical media (CD or DVD), USB stick or upload
to the partner institution’s Virtual Learning Environment (VLE) where one exists or bespoke
technological solutions developed by individuals. The exchange of documentation will take
place at the very least one month prior to the intended start date as defined by the
Franchise Framework activity schedule.

The experience of using shared teaching materials will be discussed and formally reviewed
by the University’s Link Tutors and partner institution Course Leaders as part of the
University’s annual monitoring and review processes. Ongoing communication between the
two bodies will enable prompt resolution of issues as and when they arise. Furthermore, the
biannual mutual reviews of courses planned for the period of approval will facilitate further
discussion regarding the effectiveness of support by the University.
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APPENDIX 3 – FRANCHISE COORDINATOR AND LINK TUTOR HANDBOOK

1.     GENERAL INTRODUCTION

         The University’s Strategy for the delivery of taught undergraduate programmes in
         collaboration and partnership, 2011 to 2016 (Approved by Academic Board
         November 2011) places significant focus on the development of franchise
         collaborative arrangements both with overseas HEIs and domestic and overseas
         private providers; ‘we will move to a full franchise or articulation model over the next
         two years. Franchise will involve the development of a model which ensures the
         maintenance of quality and standards, of our awards delivered by recognised
         partners.’

         In order to effectively exploit the opportunities and to manage risks associated with
         franchise delivery, the University will implement a structure of support involving
         academic and administrative staff from across the University, as well as areas of
         specialism such as the Libraries and Learning Innovation (LLI) team and Centre for
         Learning and Teaching (CLT).

                                                            Franchise
                                                           Coordinator

                                 Professional
                                 Services - LLI                                       Link
                                                                                     Tutor
                                     / CLT
                                                      Franchise
                                                       Partner
                                             Faculty                     Collaborations
                                          Administrative                      and
                                                                          Partnerships
                                                  Staff                      Group

.

         Effective communication both within the University and between the partner and
         the University is critical to the successful operation of franchised provision. All
         University staff involved with a franchise arrangement should have a sound
         understanding of The Franchise Framework combined with a broader grasp of the
         University’s Academic Principles and Regulations and the processes and procedures
         which underpin these principles and regulations. Staff development sessions will be
         delivered on an on-going basis by CPG and academic colleagues in the faculties and
         CLT, to support the implementation of these roles across the University.

         The diagram below illustrates how communication will be channelled between the
         partner and the University and how communication will be formalised by an annual
V3.0 (August 2013)

         Partnership Board as well as internal Oversight Groups. The Partnerships and
         Collaborations Sub-Committee will retain oversight of outcomes of interactions
         between a partner and the University.

         Collaborations and Partnerships Group / Quality Assurance Services

      Franchise                Franchise                Franchise
                                                                                  Annual
                              Coordinator              Coordinator
  Oversight Group                                                            Partnership Board
                               (Faculty)                (Partner)

                                                                                  Partnerships and
       Partnerships and
         Collaborations                                   Course Leader             Collaborations
                                   Link Tutor
        Sub-Committee                                                              Sub-Committee

                                                                                  Academic Quality
      Academic Quality
        & Standards                Link Tutor             Course Leader             & Standards
         Committee                                                                   Committee

                           Administrative Support/Professional
       Academic Board                    Services                                 Academic Board

2.     APPOINTMENT OF UNIVERSITY STAFF TO MANAGE FRANCHISED PROVISION

         At the start of each academic year (i.e. 1 August), the Faculty will provide the Quality
         Assurance Services with an up-to-date list of faculty Franchise Coordinators, and Link
         Tutors allocated to the franchised courses due to run during the year. Subsequent in-
         year changes to Franchise Co-ordinators and Link Tutors will also be reported to
         QAS.

         Franchise Coordinators (and Link Tutors) will be appointed for both overseas and
         domestic franchise arrangements. Other arrangements for collaborative provision
         (validated provision with FE partners, joint delivery and off-site delivery) will
         continue to be supported through the structure of Collaborative Delivery
         Coordinators (CDCs).

         If a partner institution has a small amount of provision i.e. two or three courses
         which comprise a cognate subject area, the appointed Franchise Coordinator may
         take on the responsibilities allied to both the Franchise Coordinator and Link Tutor.

         The Franchise Framework Activity cycle schedule provides staff with a practical
         timeline of tasks and responsibilities and should be utilised by University staff and
         partner institution staff alike.

         In addition, at the start of each academic cycle an Operational Plan will be produced
         by faculty staff in conjunction with partner staff. The Operational Plan will contain
         key dates of quality assurance activity, for example the date of the Examination
         Committee and the dates of Annual Monitoring and Review meetings.
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3.       FACULTY ACADEMIC SUPPORT

          The Faculty will appoint a Franchise Coordinator. This role will be undertaken by a
          senior academic colleague. Where provision with a partner spans more than one
          faculty, a Franchise Coordinator will be appointed for each faculty. In addition, the
          faculty will appoint a Link Tutor. Link Tutors will be responsible for provision at
          course level or in some cases in cognate subject areas and will work closely with the
          Course Leader based at the partner institution.

4.       ROLES AND RESPONSIBILITIES OF UNIVERSITY FRANCHISE COORDINATOR

The following encompass the key responsibilities of a faculty based Franchise Coordinator:

         Strategic and academic development
         Quality Assurance
         Ensuring the course is approved for delivery and where applicable has received the
          necessary in country approval
         Ensure the partner’s policies on recruitment and selection are operationalised and in
          line with university requirements regarding admissions processes
         Ensure that appropriate resources are available and regularly updated to deliver
          validated provision
         Responsibility for compliance with the University’s Academic Principles and
          Regulations
         Act as a focal point of communication between the partner and the University
         Attendance at the Oversight Group (s) (internal liaison group) on behalf of the
          Faculty
         Share good practice in relation to Teaching and Learning supported by staff
          development activity
         Attendance at the annual Partnership Board
         Oversee compliance with the Collaboration Agreement
         Work closely with CPG / QAS
         Ensure Examination Committees are appropriately chaired by an Associate Dean of
          the Faculty or nominee (approved by QAS)
         Provide regular reports to the Dean of faculty and where relevant other members of
          FLT and Directors of service areas as well as senior colleagues at the partner.
         Ensure guidance in relation to the approval of public information is adhered to by
          the partner
         Support any mutual review activity as required
         Support annual monitoring and review process by the production of a partner level
          report
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It is envisaged that Franchise Coordinators will have less communication at course level with
partner based Course Leaders. The initial point of contact will be the Franchise Coordinator
at the partner or via the Collaborations and Partnerships Group.

5. ROLES AND RESPONSIBILITIES OF PARTNER FRANCHISE COORDINATOR

The role of the partner based Franchise Coordinator is not too dissimilar to that of the
Faculty based Franchise Coordinator. There is significant emphasis on the partner based
Franchise Coordinator to ensure adherence to the University’s quality assurance framework.

The partner based Franchise Coordinator is responsible for:

         Strategic and academic development of the collaboration
         Ensuring the course is approved for delivery and where applicable has received the
          necessary in country approval
         Ensuring full adoption of university’s Academic Principles and Regulations
         Ensuring the institution’s policies on recruitment and selection are operationalised
          and in line with university requirements regarding admissions processes
         Ensuring that appropriate resources are available and continually updated to deliver
          validated provision
         Acting as a focal point of communication between their organisation and the
          University
         Ensuring that effective means of safeguarding the academic and personal welfare
          and progress of students are in place
         Identifying staff development needs and ensuring staff receive appropriate training,
          development and support
         Attendance at the annual Partnership Board
         Ensuring compliance with the Collaboration Agreement
         Ensuring public information including publicity material online and hard copy and
          course level documentation receives formal approval by the university prior to
          publication
         Maintaining operational oversight of activity

6.       ROLES AND RESPONSIBILITIES OF UNIVERSITY LINK TUTORS

The roles and responsibilities of the Link Tutor should be read in conjunction with the
Operational Guidance for Franchise Delivery. The Guidance will provide clarity as to the
process that should be implemented, relevant documentation and templates to be used and
how responsibility for the achievement of tasks is shared between the University and the
Partner.

Meetings and Visits
       Attendance at student induction (for first year of operation and thereafter as
          appropriate)
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            Member of and where necessary attendance at Examination Committee to be
             held at the partner institution (If the faculty FC is chairing the committee
             attendance may not be required)
            Member and attendance at annual review meeting and, where possible, in-year
             Enhancement and Development meetings and Student Focus Groups. These can
             be conducted via Skype/ Videoconference/ Adobe Connect
            Invite partner institution staff to attend relevant staff development activities in
             Leeds
            Regular meetings with the partner Course Leader (this could be via
             videoconferencing, Skype, or face-face) to include the exchange of information
             from course team meetings and discussions regarding curriculum content and
             assessment requirements.

Reporting and Documentation
        Provision of up-to-date documentation and templates: course documentation,
          module approval templates, course handbook, programme specification and
          teaching materials to support delivery
        Ensure External Examiner reports and responses to reports are shared with the
          partner institution staff and students
        Report any issues relating to the academic standards or academic quality of the
          programme to the Franchise Coordinator, Head of School, Associate Dean and
          QAS
        Complete an annual monitoring report reflecting on the partnership over the last
          academic cycle

Monitoring and Checking
       Provide advice and guidance in respect of University’s Academic Principles and
          Regulations
       Advise on admissions decisions regarding non-standard entrants including issues
          of accreditation of prior learning and entry with credit (with the support of the
          International Office where appropriate)
       Conduct a sample of applications and admissions decisions made by a partner to
          ensure compliance with course level criteria and institutional admissions policy
       Liaise with staff to ensure assessment is carried out in accordance with section C
          of the University’s Academic Principles and Regulations
       Approve the Course Handbook ensuring it is produced on the relevant template
          and is suitably contextualised to the collaborative setting prior to submission to
          CPG
       Ensure that staff appointments are made in accordance with University
          requirements and are approved by the University (Guidance on appointment of
          staff)
       Ensure that partner institution staff are aware of the appointed External
          Examiner
       Monitor the continued effectiveness of the facilities and resources including
          student support and learning resources
       Ensure staff have up-to-date teaching materials to deliver the programme as
          required by the University
       Meet with students at least once a year, either at a specific student focus group
          as part of the annual monitoring and review or at a scheduled event
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            Identify any staff development needs and respond to those accordingly either
             through the faculty via the Franchise Coordinator or with the support of the
             Quality Assurance Directorate
            Ensure the operation of annual monitoring meetings and the completion of the
             course level annual report

Communications
      Maintain effective communication channels between the partner institution and
        the University
      Maintain effective communication with the Leeds based course team
      Promote awareness and adoption of University regulations, policies and
        procedures, and to keep partner staff informed of new or revised policies and
        procedures as and when they are introduced.
      Disseminate good practice from the University or HE sector as a whole
      Provide advice on general programme-related matters, e.g. module
        development, curriculum review, etc.
      Raise awareness of progression opportunities for students at the University

The Student Voice
        Ensure partner institution staff are aware of the process of appointing course
          representatives
        Support partner staff (in the first year of operation and where necessary) to
          provide course representatives with appropriate training and support primarily
          through the student induction process
        Ensure staff are aware of the need to encourage students to engage with module
          evaluation and that this data is submitted to the University in the format defined
          in the required timeframe
        Ensure there are clear and effective mechanisms for recording and responding to
          issues raised by students and for reporting back on actions taken or not.
        Ensure partner staff are aware of the University’s student appeals process and
          can advise students accordingly
V3.0 (August 2013)

7.     ROLE AND RESPONSIBILITIES OF PARTNER COURSE LEADERS

Meetings and Visits
       Coordination and delivery of student inductions
       Member of and attendance at Examination Committee and where possible
          attendance at the Board of Examiners to be held at the University
       Member and attendance at annual monitoring and review meetings, including
          enhancement and development meetings, student focus groups and annual
          review meeting. The Course Leader may also be responsible for chairing these
          meetings
       Support the biannual mutual review of the operation of the course led by staff
          from the University’s QAS and the relevant Franchise Coordinator
       Attendance at staff development at the partner institution and the University
          (where possible)
       Attendance at internal meetings and committees in accordance with
          organisational structures and processes. For example, course team meetings
       Regular meetings with the relevant University staff (Franchise Coordinator / Link
          Tutor/ QAS). These can be held via videoconferencing, Skype or face-to-face

Reporting and Documentation
        Distribute current University documentation, including course document,
          programme specification, module specifications to staff and students as
          appropriate
        Contextualise on an annual basis the Course handbook and submit to the Link
          Tutor for approval
        Ensure staff and students are aware of comments made by the External Examiner
          in the annual report
        Ensure students know where the can access a copy of the External Examiner
          report
        Raise any issues relating to academic standards and quality with the relevant
          University staff i.e. Link Tutor / Franchise Coordinator

Monitoring and Checking
       Support University staff in overseeing compliance with the Collaboration
          agreement
       Provide support to local staff in respect of the University’s Academic Principles
          and Regulations
       Ensure students are admitted in accordance with the admissions profile of the
          course and the admissions regulations of the University
       Ensure assessment is carried out in accordance with University regulations and as
          advised by the University Franchise Coordinator / Link Tutor
       Work with University staff to ensure all student data is submitted to the
          University administrator in a timely manner and in the format defined by the
          University. Data includes admissions, attendance, retention, withdrawal,
          progression and completion, and module evaluation data
       Work with University staff to ensure all public information receives University
          approval prior to publication
       Work with University staff to ensure staff appointments are made in accordance
          with university requirements
V3.0 (August 2013)

            Work with University staff to ensure partner staff are aware of who the external
             examiner is for the course
            Identify any staff development needs specifically within the teaching team and
             respond to those accordingly either through the Link Tutor or with the support of
             the QAS
            Ensure the operation of annual monitoring meetings and the completion of the
             annual report in conjunction with the Link Tutor

Communications
      To maintain effective communication channels between the partner institution
        and the University (specifically the Leeds based Course Leader and Module
        Leaders)
      To promote awareness and adoption of University regulations, policies and
        procedures; and to keep local staff informed of new or revised policies and
        procedures as and when they are introduced.

The Student Voice
        Ensure course representatives are appointed at each level of the course
        Ensure there is a well-publicised formal mechanism through which staff and
          students can regularly communicate on matters relating to the student
          experience
        Ensure students engage with module evaluation and that this evaluation
          outcome data is submitted to the University in the format defined and in the
          agreed timescales
        Ensure students are engaged with the overall quality assurance processes and
          that their voice is listened to and responded to

8.     SUPPORT OF MODULE LEADERS

A Link Tutor will serve as a conduit for information, advice and guidance to support the
running of a franchise course. Link Tutors cannot however, work in isolation and will need
the support of the Leeds based Course Leader (If the Link Tutor is not the Course Leader) as
well as Module Leaders.
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The below diagram illustrates the anticipated interaction between Link Tutors, Course
Leaders and Module Tutors/ Leaders.

                                                        Franchise          Franchise
                     Head of School                    Coordinator        Coordinator
                                                        (Faculty)          (Partner)

                                                                                          Course Leader
                     Course Leader     Link Tutor
                                                                                            (Partner)

                                         Module                                               Module
                                         Leader                                                Tutor

                                         Module                                               Module
                                         Leader                                                Tutor

                                         Module                                               Module
                                         Leader                                                Tutor

                                         Module                                               Module
                                         leader                                                Tutor

                                         Module                                               Module
                                         Leader                                                Tutor

                                         Module                                               Module
                                         Leader                                                Tutor

Key areas of responsibility for a Leeds based Module Leader include:

        The timely provision of teaching materials via the Link Tutor (Appendix 2 of the
         Franchise Framework contains further information on teaching materials)
        Advice and guidance in relation to curriculum content, teaching materials and
         assessment tasks and assessment criteria
        Timely moderation of a sample submitted by the partner to the University

Communication is likely to be via the Link Tutor in the first instance, although there may be
cases when a Module Tutor at a partner wishes to discuss an issue specific to the teaching
and /or assessment of that module directly with the Module Leader in Leeds. Good practice
would be for the Link Tutor to facilitate a structured event (face-face or via virtual means) to
V3.0 (August 2013)

share and discuss materials at the start of the academic cycle. The University has a useful
virtual conferencing system (Adobe Connect http://www.leedsmet.ac.uk/staff/connect.htm)
that could facilitate this type of activity. The facility enables the virtual sharing of
documents and discussion. The only equipment required is a PC and headset.

9. SUPPORT OF FACULTY ADMINISTRATIVE STAFF

The Operational Guidance for Franchise Delivery provides a comprehensive description of
the University’s processes and procedures in the context of franchise delivery. The guidance
sets out who (student administration / quality assurance and governance), is responsible for
the various elements and how these should be achieved.
V3.0 (August 2013)

APPENDIX 4 – ILLUSTRATIVE PRICING SCHEDULE FOR TAUGHT PROGRAMMES (2013/14)
TAUGHT BY PARTNER INSTITUTIONS OVERSEAS

                                          Fees      Notes
                                          £2,500
Due diligence check fee
                                          £26,000 Quality lead – validation takes place only
Validation fee for whole event
                                                  after receipt of fee. Fee may be reduced
                                                  to £10,000 per partner for 3 or more in
                                                  the same location. (Refer to DVC SD)
                                          £2,500
Support for Professional, Statutory and
Regulatory Body (PSRB) accreditation
                                          £500      Total payable to Leeds Metropolitan
Undergraduate courses registration fee
                                                    University
(per student, per year or part year of
study) for entry at Level 4 and for
students advancing from a Leeds
Metropolitan University course to a
successive year of studies
Registration fee for advanced (direct)    £900      Fee includes any assessment of APL
entry to Level 5 (Year 2)                           required
Registration fee for advanced entry to    £1,200    Fee includes any assessment of APL
Level 6 (Year 3)                                    required
                                          £1,600    Total payable to Leeds Metropolitan
Postgraduate (MA/MSc) course
                                                    University
registration fee (per student, per year
or part-year of study)

Postgraduate (MBA) course registration £2,500       Total payable to Leeds Metropolitan
                                                    University
fee (per student, per year or part-year
of study)

Minimum fee for each course or group £25,000 Fees charged if (total number of students)
                                             x (registration fee) does not exceed
of courses within a School of Leeds
                                             minimum
Metropolitan University in the first year
of operation
                                          £50,000
Minimum fee for each course or group
of courses within a School of Leeds
Metropolitan University in the second
year of operation
                                          £60,000 Minimum fees for every year of operation
Minimum fee for each course or group
                                                  after year 2
of courses within a School of Leeds
Metropolitan in the third and
subsequent years of operation
V3.0 (August 2013)

APPENDIX 5 – DOCUMENTATION REQUIRED

The following documentation must be completed in order to underpin the processes which
support the development of a franchise arrangement. All documentation will be presented
to the institutional recognition and validation panel. The second column indicates who has
responsibility for producing each document:

Document                                        Responsibility
Planning and due diligence checklist            Part A/B – Faculty, Part C – QAD
Documentation required in order to support      Partner institution
PDD process:
 Company registration information
 Organisational structure
 Previous three years’ audited financial
   accounts
 Financial forecast
 Constitutional documents/articles of
   governance
 Insurance documentation
 Evidence of local governmental
   approval/registration (where appropriate)
New course proposal form                        Faculty
Venue visit checklist                           Faculty
Libraries and learning innovation checklist     Partner institution
(Section B of the Venue visit checklist)
Faculty briefing statement                      Faculty
Recognition document                            CPG with partner institution
Validation document                             Faculty with partner institution
Operational calendar (required in the case of   Faculty with partner institution
proposed multiple intakes)
Statement of resources                          Faculty with partner institution
Partner staff CVs                               Partner
Faculty approval of staff CVs memo              Faculty
Faculty document sign-off memo                  Faculty
Course Approval Template, including             Faculty with partner institution
Programme specification (contextualised to
franchise delivery)
Module Approval Templates
Course handbook (University template ,          Faculty with partner institution
contextualised to franchise delivery)
QAS documentation approval memo                 Quality Assurance Directorate
QAS briefing                                    Quality Assurance Directorate
Event programme                                 Quality Assurance Directorate
Panel and attendees                             Quality Assurance Directorate
Guidance for panel members                      Quality Assurance Directorate
Franchise Framework                             Quality Assurance Directorate
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