Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...

Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...
Quelle: ThAFF

Guide: Phone & Personal Job Interview
Preparation for Interview and Strategies how to convince
Thuringian Agency for skilled personnel Marketing (ThAFF)
Speaker: Katharina Palko, M.A.
Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...
Thuringian Agency for skilled personnel Marketing
Our services - free of charge

 Online information platform

 Employment exchange

 Applicants exchange

 Tips for a successful application (checklists, sample applications)

 Information about fairs and events with Thuringian employers
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Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...
Content of presentation:

Phone Interview
What you need to know to act professional
Before the phone interview – preparation for the call
During and after the phone interview

Personal Job interview – what awaits you
Before the personal interview - preparation for the job interview.
During and after the personal interview.

Advise for Participation in Assessment Center

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Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...
After your application,…..if the company is
 Invitation for upstream telephone interview as first step or
 Invitation for "Normal" personal job interview – which can be followed by
  another personal interview after selection process

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Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...
Purpose of phone or personal interviews:

It is a candidate screening method.

The interview is an elimination process.

The employer is trying to weed out those
who are not the most worthy of the position.

Candidates who „pass“ the phone interview
are offered a face-to-face interview.

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Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...
Part I: Phone Interview

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Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...
Before the Phone Interview

Purpose of a phone interview:
unannounced or with an appointment – you will receive a call or E-Mail

What is important for the company:
First impression of the behavior of an applicant
Questions regarding your salary expectation if you are to high
Questions about your CV/experience or current situation
Your availability

Employee need more information about candidates:
Effect on the phone linguistic
Logical thinking
Situation-appropriate behavior
Reasoning ability
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Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...
Why do you need to do a phone interview?

A interviewer may looking for:

 Fill in missing information or clarify details.

 Determine whether you have the right qualifications.

 Assess how good of a communicator you are.

 Decide if they can afford you.

 Figure out how well you would fit within the company.
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Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...
What else Recruiters want to find out:
Do you fit professionally?
Do you fit humanly into the team / company?
Are you really interested in the company as an employer?
Do you know what really matters in practice? (especially for graduates)
Which values, plans etc. do you have?
Can you present yourself well? (Conversation) Soft skills, Tapping "of the
curriculum vitae " untruths "
Are there any "deficiencies" that can not be identified from the

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Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...
Purpose of phone interviews:

Chances for applicants in phone interviews
Applicant can find out:
 Do you fit in with the company or team (human / professional)?
 Does the company / advertised job match my expectations?
 Are there development perspectives?
 Information about working hours, holidays, salary (material and immaterial
  services of the company)

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Invitation for Phone Interview

Before the Phone Interview – preparation and
Even if you are invited only for a phone interview…
 Go through job requirements and tasks / Job description
 Clarify the salary range for the position
 Survey your own CV
 Justify a CV
 Elaborate questions (team size, organizational structure, training
 Be prepared for a phone call of 20-30 Minutes more or less
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Preparing for phone interview

Preparing for phone interview - Be well informed
 Do research about the company and your contact person in the company
 Purpose of the organization
 History of the organization (founding, strategic steps)
 Facts and figures (from professional article, annual report, image
  brochure, business section of the newspaper, company homepage)
 Products, service, brands Image, special services, important people

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Preparing for phone Interview

Mailadresse – so nicht!

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Get Ready for the Call
 Before the call, confirm all the details including the date, time and who
  you will be talking to.

 Be sure you know whether the interviewer is calling you or if you need to
  make the call.

 Use a quiet, comfortable,
and private space with no distractions
so you can focus on the interview.

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Before the Phone Interview

Phone Interview Tips:
 Keep your Resume in clear view, on the top of your desk, or tape it to the
  wall near the phone, so it's at your fingertips when you need to answer
 Have a short list of your accomplishments available to review.
 Have a pen and paper handy for note taking.
 Turn call-waiting off, so your call isn't interrupted.
 If the time isn't convenient, ask if you could talk at another time and
  suggest some alternatives.
 Turn off the stereo and the TV. Close the door.
 If you have a landline, use that instead of your cell phone. That way, you'll
  eliminate the possibility of poor reception or dropped calls.

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Advise for conversation on the phone:
 Do not get involved in an inappropriate situation.
 Choose a quiet place for the conversation.
 Prepare well for the telephone interview.
 Formulate short and precise answers. Ask questions. / Do not ask about
  the salary / Number of vacation days.
 Do not interrupt your interviewee.
 Take notes if necessary.

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Do´s During the Phone Interview
• Do keep a glass of water handy, in case you need to wet your mouth.
• Do smile. Smiling will project a positive image to the listener and will
  change the tone of your voice. It can also be helpful to stand during the
  interview, since this typically gives your voice more energy and
• Do speak slowly and enunciate clearly.
• Do use the person's title (Mr. or Ms. and their last name.) Only use their
  first name if they ask you to.
• Do take your time — it's perfectly acceptable to take a moment or two to
  collect your thoughts.

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Do´s and Don´ts during the Phone Interview
• Do take notes when possible on what questions came up.
• Do give short answers.
• Do remember your goal is to set up a face-to-face interview. At the end of
  your conversation, after you thank the interviewer, ask if it would be
  possible to meet in person.

• Don't interrupt the interviewer.
• Don't smoke, chew gum, eat.

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Proper Phone Interview Etiquette
 Answer the phone yourself, let family members and/or roommates know you are
  expecting a call. When you answer the phone, answer with your name i.e. Jane
  Doe (in a perky tone of voice), so the interviewer knows they have reached the
  right person.
 Use the interviewer's title during the conversation (Mr. or Ms. and their last
  name.). Only use a first name if they ask you to. Otherwise, use the formal title.
 Listen carefully to the interviewer and don't start speaking until the interviewer
  finishes the question. If you have something you want to say, write it down on your
  notepad and mention it when it's your turn to talk.
 Don't worry if you need a few seconds to think of a response, but don't leave
  too much dead air. If you need the interviewer to repeat the question, ask.

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Phone Interview

Questions from Interviewer in a phone interview
 What is your expected salary?

 Tell me about your experience in this position.

 Why are you leaving your current position?

 What is the most difficult part of this position?

 What is the most important part of this position?

 What is your greatest strength?

 What is your greatest weakness?
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Phone Interview

How to handle tough questions?
 Take your time to answer all questions, prepare especially for tough questions.

 Answer in a way that is honest and powerful, speak very clear.

 Impress the interviewer and land the job.

 Practice your answers and tailor your experiences to the information interviewers

 With the right preparation, you can turn those tough job interview questions into

 Don´t get tired of long phone interviews, answer all questions with patience and
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Phone Interview Questions to ask the Interviewer
 How would you describe the responsibilities of this position?
 What qualities are you looking for in the person you hire to join this
 If I was hired, how would I be interacting with you and your department?
  What would be your expectations and your measures for success?
 How would I get feedback about how well my work meets these
 What do you view as the most challenging part of this job?
 Why is the last person who held this position leaving?
 Who does this position report to?
 How would you describe the company culture?
 What is the typical work week? Is overtime expected? How about travel?

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Questions to ask the Interviewer (2):

 What are the opportunities for advancement with the company?
 Do you provide continuing training opportunities for your employees?
 Is there anything else can I tell you about my qualifications?
 Could I schedule an in-person interview at your convenience?
 If I am extended a job offer, how soon could I start?
 When can I expect to hear from you?
 Are there any other questions I can answer for you?

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After the Phone Interview

• Make sure to say thank you to the interviewer.

• Once the interview is over, carefully review any notes you were able to
  take during the conversation. Jot down what types of questions you were
  asked, how you responded, and any follow-up questions you may have if
  you have an opportunity for an in-person interview.

• Follow up soon after the call with a thank you note that reiterates your
  interest in the job.

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Part II: Personal Job Interview

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Step 2: Personal Job Interview

Invitation for Personal Interview
• Confirm the date and time
• Check: How to get there
   (time planning with time buffers)
• If you need to travel longer journey you
   may need to book a room or check the map
• Compile documents (job advertisement, CV, cover letter, own questions,
   writing material, telephone number of the interlocutor)
• Prepare with appropriate clothing

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The Job Interview

The individual Phases of a personal interview
start-up phase
- mutual presentation, small-talk, conversation process
interview phase
presentation phase

- Presentation of the company, tasks, your questions
- Questions about application documents, requirements criteria
final phase
Questions about salary, further action

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Personal Job Interview


• 1-3 conversation partners on the company side – or more even, depends
  to company size and your responsibility in the position

• Can include a small test before or after the job interview – on the
  computer or writing by hand, up to 1-2 hours with a small assessment
  different phases

• Stay with everything yourself!

• Think of: eye contact, facial expressions, gestures! Listen actively!

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The Personal Job Interview

Notes on body language / behavior

Put your Mobile off
Always be friendly and open
Neat handshake - Initiative emanates from the employer
Do not take seats unless instructed to do so
Sitting relaxed, without beating or overshadowing one another's legs
Keep eye contact, but without stare do not constantly fix the wall, floor or
Keep hands steady - do not gesticulate too much
Extract conversation partner - do not fall into the word

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The job interview

What influences the first impression?

 Appearance

 Expression

 Occur

 Voice

 Handshake

 Eye contact
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How to prepare for personal interview:
Analyze the Job
Make a list of the skills, knowledge, and professional and personal qualities
that are required by the employer and are critical for success in the job.

Make a Match
Make a list of your assets and match them to the job requirements.
These might include skills, qualities, certifications, experiences,
professional qualifications, abilities, computer skills, and knowledge bases.
You can bring up some of these assets when you explain to the employer
why you are a great fit for the job.

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How to prepare for personal interview (2):
Research the Company
It´s important to find out as much as you can about not only the job, but
also the company. Company research is a critical part of interview
preparation. It will help you prepare to both answer interview questions
about the company and to ask the interviewer questions about the

Practice Interviewing
Take the time to practice answering interview questions you will probably
be asked during a job interview. This will help give you a chance to prepare
and practice answers, and will also help calm your nerves, because you
won't be scrambling for an answer.

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How to prepare for personal interview (3):
Get Your Interview Clothes Ready
Don't wait until the last minute to make sure your interview clothes are
Have an interview outfit ready to wear at all times, so you don't have to
think about what you're going to wear.
Regardless of the type of job you're interviewing for, that first impression
should be a great one.

Dress accordingly in business attire.

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Your personal look for the interview
Decide what to do with your hair
How you style your hair for a job interview is almost as important as the
interview clothes you wear.

After all, the interviewer is going to notice everything about you – including
your interview attire, hairstyle, and makeup – and you only have seconds to
make a great impression.

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How to prepare for personal interview (4):
What to bring for a job interview
It's important to know what to bring (and what not to bring) to a job
interview. Items to bring include a portfolio with extra copies of
your resume, a list of references, a list of question to ask the interviewer,
and something to write with.

What not to bring for a job interview?
Cellphone (or at least turn your phone off), a cup of coffee, gum, or
anything else beyond yourself and your credentials.

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How to prepare for personal interview (5):
Practice Interview Etiquette
Proper interview etiquette is important. Remember to greet the receptionist,
your interviewer, and everyone else you meet politely, pleasantly, and

During the interview, watch your Body language – shake hands firmly and
make eye contact as you articulate your points. Pay attention, be
attentive, and look interested. This is something you can work on in your
practice interviews.

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Preparation for personal interview (6)
Get directions
It's important to know where you need to go for your job interview – ahead
of time. That way, you'll avoid running late to the interview. Use Google
Maps or another app to get directions if you're not sure where you are

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The Personal Interview
Listening and answer questions
 During a job interview, listening is just as important as answering
  questions. If you're not paying attention, you're not going to be able to
  give a good response.
 It's important to listen to the interviewer, to pay attention, and to take time,
  if you need it, to compose an appropriate answer.
 Also, be ready to engage the interviewer. You want there to be a give and
  take in the conversation, so you're building a relationship with the
  interviewer rather than just providing rote responses to questions.
  Have questions of your own ready to ask the interviewer.
 Towards the end of the interview, let the recruiter know that you believe
  the job is an excellent fit and that you are highly interested.
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During the the Job Interview

The Job Interview – start with Small-Talk
Relaxation of the tense situation can increase your chances of getting the

It is important that you are perceived as sympathetic eye contact
show interest (also through body language)

harmless topics - weather, holidays, arrival
avoid difficult topics - Politics, religion, money

Do not forget small talk at the end of the conversation

Say thank you for the pleasant conversation and for learning more about
the company
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The Personal Job interview

Interview Phase – Listen and answer questions
 1. Questions from the Recruiter/Employee about your documents/CV

  Describe your career again! (short description, commenting and
   substantiating important stations)

  Tell about yourself!

  What have you done so far?

  Why did you study economics?

  Why did your studies take so long?

 W.201h8aSteihteo40bbies and interests do you have?
1 8.06
The Job Interview

Interview Phase – Listen and answer questions
2. Questions about the career and the last position

What are the responsibilities of your job?

What does your typical workday look like in your current job?

Which works from your area of responsibility do you prefer? Why?

Which works from your area of responsibility do you not like?

Why not?

In which environment do you prefer to work?
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The Job Interview

Interview Phase – Listen and answer questions
3. Questions about experiences

What were your biggest (professional) successes and failures?

What has been your biggest challenge so far?

Describe a situation where it was difficult to convince others of an idea?

Which projects have you been looking after?

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The Interview Phase

Interview Phase – Listen and answer questions
4. Questions about the motivation of the application
What prompted you to respond to our ad?

What appeals to you in our job advertisement?

Why did you apply for a job?

How did you come to our company?

Why do you want to change your current employer?
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The Interview Phase

Interview Phase – Listen and answer questions
5. Questions about self-assessment
Please name 3 personal characteristics, which you find especially
Where do you see your personal strengths?
What are your biggest strengths and weaknesses?
How would former colleagues describe their strengths?
What quality standards do you apply to your own work?
How do you deal with criticism?

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The Job Interview

Interview Phase – listen and answer questions
6. Questions about the company / job

What do you know about our company?

How do you imagine a typical working day in our company?

Questions about the requirement criteria of the job.

Have you already gained experience in the required areas of responsibility?

In our job advertisement, we required a degree as an engineer, you have a
training as a technician, why did you still apply for this job?

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The Job Interview

Interview Phase – Listen and answer questions

7. General questions / work attitude

How do you define collaboration?
How do you deal with stress?
How do you handle instructions?
What was your boss and you disagreeing?
Always stay loyal!

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The Job Interview

Interview Phase – Listen and answer questions
8. Future

• What goals have you set for the next five years?

• Where do you want to work in 5 years?

• What must the position you are looking for offer?

• How do you want to achieve your goals?

• What are you doing to get there?

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The Job Interview

Interview Phase – Listen and answer questions

9. "Final question" in this phase can be:

Why should we hire you?

What would be the reason why we should just choose you for this position?

Why do you think you are suitable for the job?

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The Job Interview

Stress Questions
What speaks against you as a candidate?

Where do the gaps in your CV come from?

What are your weaknesses?

Why did you need so much time for your studies?

Why have you been looking for a job for so long?

Why should we just hire you?

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The Job Interview

Inadmissible questions
• Financial situation (exception: senior executives (m / w) or employees in a
  special position of trust)

• Criminal convictions (exception: it is important for the vacant position, in
  the field service / driving activities, traffic offenses should be indicated)

• severe disability, pregnancy Marital status / partnership Trade union /
  party affiliation, religion (exception: desired activity for a trade union,
  party, religious community)

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The Job Interview

Presentation question
• Presentation of the company and the tasks

• History, number of employees, locations, organizational form

• Product range, market share, main customers

• Main tasks of the job, sources of frustration, powers, competences,
  training, further education, opportunities for advancement (realistic job

• Your questions!
• Do you have anymore questions?
• What else do you want to know?
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How to answer tough questions?
Personality Questions:
The interviewer want to see what type of personality you have.

Example: What motivates you? – Do not answer: The Paycheck motivates me….

Sample Answers
 I like to be part of a team with a lot of bright people who have interesting ideas.
 It really excites me to work with clients on a one-on-one basis and see positive results.
 I love preparing and giving presentations. Being in front of an audience and seeing them
  respond to my ideas is a real thrill, and making that connection is inspiring and exciting.
 I'm really driven by results — I like it when I have a concrete goal to meet, and enough time
  to figure out a strong strategy for accomplishing it. At my last job, our yearly goals were very
  aggressive, but I worked with my manager and the rest of my team to figure out a month-by-
  month strategy for meeting the year-end numbers. It was a real thrill to accomplish that.

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The "Weakness" Questions
Example: Have you learned from your mistakes?

Answer Sample:
 I am the kind of person who tries to learn and grow from every mistake….

 One thing I have learned from past mistakes is when to ask for help. I
  have learned that it is far better to ask for clarification and solve an issue
  right away, than be unsure. I know that your company emphasizes
  teamwork and the need to be in constant communication with one
  another, and I think my ability to ask (and answer) questions of my peers
  would help me fit in very well with your company culture.

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Tell me about your dream job….
Sample Answers:

What I look for in a job, and what I love about this …..position, is the ability
to utilize my communication and customer service skills. I love interacting
with customers and quickly and effectively problem solving with them.

My dream job involves an extensive amount of teamwork, such as regular
staff meetings and group projects. I love that this job emphasizes
communication among colleagues and between management and staff. My
previous job was 50% team projects, and I am excited to continue that kind
of teamwork and open communication here.

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The Job Interview

What questions can you ask?

•   Do not ask first about vacation days and working hours
•   Better: questions about the task area, which are still open
•   Questions about the company (eg customer base, suppliers etc.)
•   Topics that directly affect you in your new position
•   Questions about the team, team size
•   Questions about the organizational structure, hierarchy levels
•   Questions about training opportunities in the company
•   What happens after the job interview?
•   But do not ask how your chances are (the company will hardly position
    itself for that)

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The Job Interview

Final Phase
• Salary

• Interest in the position

• Status of other application procedures

• Adoption with agreement of further action

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Starting Salary for Graduates

                                       Ingenieure                        Wirtschaftswissenschaften

                             Master    Diplom       Bachelor    Master            Diplom                 Bachelor

      Bundesdurchschnitt    36.000    37.000        32.000     37.500            36.000                  32.000

      Baden-Württemberg     40.500    42.000        38.500     38.500            38.500                  33.000

      Bayern                42.300    43.000        40.900     37.500            39.500                  35.500

      Berlin                35.400    35.700        30.600     32.400            31.800                  30.800

      Brandenburg           32.400    32.200        30.600     30.600            30.600                  30.400

      Bremen                34.400    39.400        33.000     36.500            38.800                  32.500

      Hamburg               42.500    40.000        35.000     40.000            37.200                  37.000

      Hessen                42.550    39.400        37.500     42.000            40.000                  36.300

                            28.900    30.700        25.800     32.900            33.200                  26.800

      Niedersachsen         40.900    41.100        41.700     39.700            39.200                  36.800

      Nordrhein-Westfalen   42.200    40.200        39.600     40.900            39.600                  39.100

      Rheinland-Pfalz                 42.200                                     31.200

      Saarland                        42.500                                     37.000

      Sachsen               37.400    32.900        26.800     39.200            31.600                  23.500

      Sachsen-Anhalt        29.200    28.200        26.800     29.900            28.000                  25.000

      Schleswig-Holstein                                                         42.500

       Thüringen            37.000    35.500        32.600     37.500           33.800                  32.500
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After the personal interview
"How you handle the post-interview process is just as important as how you
performed during the actual interview“

The Thank-You Note
Most of the pros recommended you send one via email within 24 hours of
the interview.

Don't follow up too much.
Don't change your salary expectations.
Don't act like you already have the job.
Don't stop looking
Even if you feel confident that you will get a job offer, continue looking at
other opportunities.
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Strategies during waiting for response
• If you did not get any invitation for phone interview or personal
  interview and no information that recuriting process is closed – follow up
  on the status of this application and continue job searching for other

• If the Phone interview few weeks ago and you did not hear of them
  again – contact the Recruiter/HR Manager and ask kindly about the
  status. Maybe they will not proceed with your application.

• If the personal interview is done – wait if you may need to attend a
  second interview or if you get positive or negative feedback. Just in case
  you have another option and need to decide, call them and ask for status.

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Part III: Participation in Assessment Center

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Assessment Center - Content

What is a Assessment Center?

Who is being tested?

Reason for an assessment center

What should be tested?

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Assessment Center is…..
• It's a series of tests, mock scenarios, and exercises, that recruiters use
  alongside interviews. These tests determine which candidates will best fit
  the role that they have applied for, and will best fit with the organization.

• You can prepare for an assessment center by brushing up on your
  interview and comprehension skills. You can also practice for role-playing
  scenarios and presentations beforehand.

• Keep in mind that you may not be competing with other people in your
  assessment, in which case you're measured against a predetermined
  standard. Do your individual best, be a good team player, and make sure
  that you show how well you work with others.

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When do they decide for a Assessment Center?

• Personnel selection in bigger organizations (mostly external applicants)

• Potential analysis (mostly internal applicants)

• Personnel development (mostly internal applicants)

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What exactly do they want to test?

• Overall picture of the participant

• Participant is confronted with requirements that are not yet in his world of
  experience (= future target requirements)

• Testing behavior in stress, conflict and extreme situations, but also in
  typical work and life situations

• Test of group and social behavior

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Exercises for Assessment Centers
•   self-presentation
•   Job Interview
•   Short presentation / presentation
•   case study
•   Guideless and guided group discussion
•   Mailbag exercise role
•   Playing game test method
•   Self- and foreign assessment

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End of Presentation
Thank you for your attention
• een Fritzsche                        Landesentwicklungsgesellschaft Thüringen mbH
• Mainzerhofstraße 12                  (LEG Thüringen)
• 99084 Erfurt
                                       Thüringer Agentur Für Fachkräftegewinnung (ThAFF)
• 0361 – 5603 541                      Mainzerhofstraße 12
•   99084 Erfurt

                                       Tel.:     0361 – 5603 541

 Quelle: fotolia

18.06.2018 Seite 66
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