Hall user guide 2017-2018 - Essential information www.lboro.ac.uk/accommodation - Loughborough University
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Hall user guide 2017-2018 Essential information www.lboro.ac.uk/accommodation
The information provided in this Contact details
guide meets the requirements of
the UUK code of practice for Campus Living Customer Services
Student Accommodation. This guide T: 01509 222257 E: campuslivingcustomer@lboro.ac.uk
forms part of your Licence terms Student Accommodation Centre
and conditions 2017-18. T: 01509 274488 E: sac@lboro.ac.uk
Opening hours: 9am to 5pm Monday to Thursday
and 9.30am to 4.30pm Friday
Security Gatehouse
T: 01509 222141 (standard phone line)
T: 0800 526966 (emergency phone line)
E: security@lboro.ac.uk
The information in this guide is provided by
Campus Living, your accommodation provider. IT Services, Service Desk
Campus Living is a department of Loughborough T: 01509 222333 E: IT.services@lboro.ac.uk
University and is responsible for campus
accommodation and campus catering. Medical Centre
T: 01509 222061 (for appointments only)
Please visit our web page T: 01509 222062 (information and other enquiries)
www.lboro.ac.uk/accommodation E: med.centre@lboro.ac.uk
Urgent Care Centre Epinal Way
Let us know what you think (Opposite fire station, behind the Hospital)
If you are not happy with any of our services, please let For medical emergencies when the surgery is closed.
us know. We want you to have the best experience Open 24 hours a day, 7 days a week, 365 days a year.
possible and we are keen to hear from our customers. You do not need to make an appointment. You can contact
If you have a problem or have some useful feedback the Urgent Care Centre by calling 01509 568800.
please email campuslivingcustomer@lboro.ac.uk
Counselling Service
T: 01509 222148 E: ucs@lboro.ac.uk
Stay connected with Campus Living
Centre for Faith and Spirituality
/campuslivingloughborough T: 01509 223741 E: cfschaplains@lboro.ac.uk
@Lboro_campus Hall contacts
All Hall Receptions open 8am to 6pm (Monday to Friday)
Duty Subwarden 6pm to 8am (Monday to Friday)
24 hour cover Saturday and Sunday
View us on browzer.co.uk/lboro Butler Court T: 01509 223819 Duty Subwarden T: 07731 990251
Cayley T: 01509 223880 Duty Subwarden T: 07816 297232
• Keep up to date with everything happening on campus
• Special offers and discounts David Collett T: 01509 223834 Duty Subwarden T: 07526 256981
• Promotions Elvyn Richards T: 01509 222254 Duty Subwarden T: 07591 479007
• News
Falkner Eggington T: 01509 223834 Duty Subwarden T: 07757 251452
• Events
• Available for Androids & iPhone Faraday T: 01509 223833 Duty Subwarden T: 07583 803715
Hazlerigg-Rutland T: 01509 222254 Duty Subwarden T: 07810 595528
John Phillips T: 01509 222254 Duty Subwarden T: 07810 595528
Robert Bakewell T: 01509 222254 Duty Subwarden T: 07518 420547
Royce T: 01509 223880 Duty Subwarden T: 07960 511767
Rutherford T: 01509 223880 Duty Subwarden T: 07513 019630
Telford T: 01509 223833 Duty Subwarden T: 07812 012252
Towers T: 01509 223842 Duty Subwarden T: 07497 806571
Information is on our website:
www.lboro.ac.uk/accommodation
1
Student user guide
This information is a guide to help you
with the facilities provided.
Security 3
Fire alarm systems and equipment 3
Accident and emergency 3
Medical Centre 4
Pets 4
Drugs 4
Smoking on campus 4
Kitchen appliances 5
Damages 5
Stay safe 5
Kitchen storage in self-catered halls 6
Meals in self-catered halls 6
Housekeeping 6
Toilet, bathroom facilities and hot water 6
Heating and ventilation 7
Laundry facilities 7
IT connections 8
TV licence 8
Fault reporting 8
Waste, recycling and energy 9
The Green League 9
Surface water drains 9
Bicycle storage 10
Insurance cover 10
Parcel and Card Office 11
Royal Mail and other couriers 11
2
Security Accident and
• Corridor and stairwell lighting will remain on during
hours of darkness with low light levels.
emergency
• Most windows including those on the ground floor • In the event of an accident you need to report
have tamper proof window restrictors, to prevent what has happened to either your Hall Manager or
forced entry from the outside and to minimise the Warden Team dependent on what time of day the
danger of falling from a height from the inside. accident occurred.
To ensure your safety, these must not be removed.
• Your Hall Manager or Warden Team will have the
• All doors to individual blocks require resident key contact details of trained First Aiders. Security are
access at the very minimum. All halls have restricted also able to assist at all times.
proximity card access. Individual doors will require
• You can contact Security in an emergency by calling
locking on exit and can be locked from the inside via
0800 526966 from a mobile or land line.
the door handle or resident key.
• In the event of contacting the paramedic /
• Do not let anyone you don’t know into your block.
ambulance call 999 stating what has occurred.
University staff and contractors will be identifiable
YOU MUST CONTACT SECURITY on 0800 526966
by ID cards and name badges. All keys will be signed
immediately after contacting the emergency services
out and recorded by Hall Managers or the University
to inform them that a paramedic/ambulance is
Key Office.
on route so Security can direct the paramedic/
• Doors to individual bedrooms and kitchens are ambulance. This will save crucial time.
reinforced hardwood fire doors and are designed for
• When the Fire Brigade or Police are required,
maximum security and to prevent the spread of fire. It is
Security must contact them. Contact Security on
very important that these doors are not wedged open.
0800 526966 or 888 internal phone.
• Spare keys are held at the Hall Reception. Contact the
• Ambulances are for emergencies eg chest pain,
duty subwarden if the office is closed.
cardiac arrest, unconscious, stroke or severe
• Lost student ID cards can be obtained from the bleeding. If it is not an emergency you can get
parcel and card office located in the Herbert Manzoni advice by:
building (Please note – lost ID cards can be cancelled • Telephoning NHS number 111
at Security if required). • Contacting your GP or pharmacist
www.lboro.ac.uk/fm/security • Going to an Urgent Care Centre
• Visiting www.nhs.uk
Fire alarm systems /campuslivinghealthandsafety
and equipment
• In your student bedroom, there will be a blue fire
notice located on the notice board or door.
• Make sure you know where the Fire Assembly Point
is located. If you are not sure, ask your Hall Manager.
• In the event of a fire DO NOT use fire extinguishers.
Only trained personnel should use the fire equipment.
Close any doors behind you, activate the nearest
break glass call point and evacuate.
• In the event of contacting the paramedic/
ambulance call 999 stating what has
occurred. YOU MUST CONTACT SECURITY on
0800 526966 immediately after contacting
the emergency services to inform them
that a paramedic/ambulance is on route
so Security can direct the paramedic/
ambulance. This will save crucial time.
• Throughout the term, fire evacuations will take place
at any time. Fire alarm tests are carried out weekly
(short ring only). If the ring is continual at any time
then you must evacuate the building at once.
EMERGENCY SECURITY
• It is a criminal offence to tamper with fire equipment CONTACT NUMBER 0800 526966
and you will be fined for misuse as well as being
charged for replacing equipment. This also relates GENERAL SECURITY ENQUIRIES
to smoke detectors in your rooms which MUST NOT
be covered. 01509 222141
FROM A MOBILE OR LAND LINE
SECURITY ARE AVAILABLE 24/7
EVERYDAY OF THE YEAR
3
Medical Centre Meningitis
The Medical Centre is a regular GP surgery providing First-time university students between the ages of 18-24
NHS services to registered patients. It is situated in the will be offered a vaccination to prevent meningitis W
centre of campus close to the student village. disease. The vaccine protects against four different causes
of meningitis and septicaemia.
The Medical Centre provides service to patients
Monday to Friday between 8am and 5.30pm. They If you were not contacted through your home GP, please
provide a range of GP and nurse appointments including speak to the GP you register with to see if this can be
specialised clinics in contraception, sexual health and offered to you.
minor illness and injury. To book an appointment,
call 01509 222061. If you suspect yourself or anyone with the following
symptoms contact your Duty Sub-Wardens
If you have not yet registered at the Medical Centre, you or / and Security who will call an ambulance.
can print off a form from their website or fill one in at
the Medical Centre. Typical Meningitis symptoms in adults may be as follows:
• A constant generalised headache, confusion and/or
If you require urgent medical care or advice between drowsiness.
5:30pm and 8am, or during weekends/bank holidays, • High temperature, although hands and feet may be cold.
please call NHS 111.
• Vomiting, stomach pain, sometimes with diarrhoea.
• Rapid breathing.
For further information you can visit the website
www.lborounimedicalcentre.co.uk or call in. • Neck stiffness – moving the chin to the chest will be
painful at the back of the neck.
• A rash of red or purple spots or bruises (or darker than
normal in dark skins) that do not fade when you press a
Drugs glass tumbler or finger against them – this may not be
present in the early stages.
Students are reminded that possession of illegal • Joint or muscle pain.
substances is a criminal offence and possession with • Sensitivity to bright lights, daylight or even the television
intent to supply is a more serious offence. To do so
would constitute a criminal offence. Students found These symptoms may not all appear at the same time.
to be using or in possession of; or knowingly allowing
any illegal substance including cannabis are in There is no known way to prevent meningitis, it is therefore
contravention of their Licence Terms and Conditions important to be aware of the danger signs. If someone
– see Clauses 7.1.1, 18.2 and 21.18. becomes unwell they may deteriorate quickly – medical
advice must be sought if you suspect meningitis. Phone
www.lboro.ac.uk/media/wwwlboroacuk/external/ Security who will call an ambulance.
content/services/campusliving/docs/Halls%20of%20
Residence%20T&C’s%2017-18.pdf
Breach of these clauses will be dealt with under the Urgent Care Centre
University’s Disciplinary regulations
www.lboro.ac.uk/admin/ar/policy/behaviour/ Epinal Way
and your Licence may be terminated by the University.
(Opposite Fire Station, behind the Hospital)
Open 24 hours a day, 7 days a week and 365 day a year and
Smoking on campus is for medical emergencies when the surgery is closed.
• No smoking is permitted in any University building. You do not need an appointment. You can contact the
Urgent Care Centre by calling 01509 568800.
• No smoking should be within 3 metres of any building
especially windows and doors.
• No smoking on campus includes electronic cigarettes
(E-cigs) and any forms of pipe from other nations. This
includes any style of smoking pipes including shisha
Pets
pipes.
It is against University regulations to bring or have pets
• Certain external areas of the campus are no smoking and in your accommodation on campus, if any are found
further details can be found in the University Smoking you will be asked to remove them with the exception of
policy. guide dogs.
4
Damages
• Living in a community brings its own
challenges, and at times accidents can happen.
We expect general wear and tear, we ask
everyone to take responsibility for their own
area; treat it with respect as you would your
own home.
• If an incident or accident happens report it as
soon as possible to your Hall Manager and/or
Hall Warden. The earlier they are informed the
more they can assist you.
• Charges will be made for all damages and if
they cannot be attributed to individuals the flat
or block may be charged. STAY SAFE
• For further information regarding the damage To maintain your safety there are a number of items
charges or to check if you are covered by the that are not allowed in your accommodation.
Endsleigh Insurance policy please view the
following link: This is also supported by the Stay Safe DVD which you
www.lboro.ac.uk/media/wwwlboroacuk/ could have watched before being allocated your room.
external/content/services/campusliving/docs/ The DVD can be viewed at
LU%20Damage%20Charges%202017-18.pdf www.lboro.ac.uk/campus-living/accommodation/
halls/videos/
Kitchen appliances Banned items are:
• Any type of refrigeration (with the exception of
Each self-catered kitchen is supplied with a: medical reasons with prior approval – will be
supplied by us)
• Microwave
• Rice cookers (if not purchased in the UK as these
• Fridge freezer
hold a CE Kite Mark)
• Toaster
• Chip pans / oil in saucepans
• Kettle
• Deep fat fryers
• Cooker with oven/grill incorporated (gas or electric)
• Extra Mircrowave
Each catered / Kitchenette is supplied with a: • Personal heaters of any kind
• Microwave and / or microwave Oven Combi • Electric blankets
• Larder fridge • Extra furniture
• Hob • Candles or incense sticks
• Induction Hob (5 day catered halls only). The only • Socket cube adaptor
pans to be used on the induction hob are the ones • Inside BBQ trays
supplied in your kitchen when you arrive • Fireworks
• Toaster • No door wedges used in communal areas,
• Kettle ie kitchens and corridors
• Coffee machines
If you find you are missing any of this equipment • Electric heaters
please contact your Hall Reception. Instructions for
all of the equipment listed above can be found in If these items are brought into the University your
your kitchen. Hall Manager or Warden will ask you to remove them.
If there are other items not listed but considered as
Only British rice cookers are allowed to be used in dangerous, these too will be confiscated. Personal
kitchens. They must conform to European Standards electrical items belonging to students and residents
and display the CE mark on the cable or plug. should conform to European Standards and display
the CE Kite mark on the cable or plug.
No cooking equipment is allowed in the study rooms.
All equipment must be in good working order.
Students should not trail cables from personal
equipment across the floor as these could cause
a trip hazard.
Please DO NOT Use plugs that are not UK 3 pin.
Any equipment/device brought on to Campus must be
constructed and operate to current British Standards.
Campus Services provide a portable appliance service
if requested. Contact campuslivingcustomer@lboro.
ac.uk to request a service. You must purchase an
adapter to enable using your equipment in the UK.
5
Kitchen storage in Housekeeping
self-catered Our service to you:
• Your study bedroom and en suite facility will be
• Each resident has kitchen storage space allocated to cleaned once a fortnight
them. Where cupboards are lockable, the key will be
supplied with your room key on arrival. • Kitchens are cleaned on a weekly basis
• There may be additional cupboards underneath the • Communal bathrooms and toilet facilities will be
sink to store pots, pans and other utensils. cleaned a minimum of three times a week
• A fridge/freezer is available to store food for each • You will be advised of your regular cleaning day by
resident and an agreement should be made between your Hall Manager
residents as to how this space is shared.
To help us deliver this service to a high standard we ask
that you:
Meals in catered halls • Clean up all spillages.
• Keep refrigeration units clean and tidy.
All meals must be taken in your own hall unless
advised otherwise. Meal times are displayed in your • Wash up and put away your crockery and cutlery.
dining hall and menus can be viewed at
• Clean your wash basin or en-suite on a regular basis.
www.lboro.ac.uk/campus-living/food-drink/
halldiningfooddiaries • On your cleaning day leave your room tidy.
• Please refer to the kitchen gold star reward scheme
Please note: only 1 meal unit can be used at any meal as to what is expected to keep your kitchen tidy.
service (unless you are picking up a packed lunch for a
missed meal that day). • See Waste, Recycling and Energy page 9.
Catered services are reduced over the Christmas
period, Easter vacation and end of term fun week.
Catering is not available on University closure days. Toilet, bathroom facilities
and hot water
Meals in self-catered • En-suite toilets have a dual flush feature installed in
order to save water.
halls • Hot water for showers and basins is supplied from a
hot water storage tank which has been designed and
Struggling for meal ideas? Visit sized to meet the normal demand of residents.
www.lovefoodhatewaste.com/recipes for
some great recipes. • Please consider other residents when showering as
longer showers will use more hot water.
• Please help us save water by not leaving taps/
Diners+ showers running unnecessarily.
If you are in a 5 day catered hall or self-catered
accommodation you can buy meal units to use in hall • If you have a shower timer in your hall please use it,
dining rooms loaded onto your student ID card. Visit take quicker showers and save water.
www.lboro.ac.uk/services/campus-living/food-drink/
dinersplus for further information.
CASH+
Upload cash onto your ID card and make great savings
across Campus Living shops, cafés and bars to spend
on food and beverage purchases.
6
Heating and
ventilation
• Kitchens also contain extraction units to disperse
steam and cooking odours.
• En-suite bathrooms contain extractor fans which
can be activated in conjunction with the light switch
(UPP continual extraction).
• Shared bathrooms have automatic ventilation.
• Please adjust the radiators in your bedroom by
the thermostatic valve (where fitted) to provide a
comfortable environment.
• If you are not satisfied with the level of heating in
your room, speak to your Hall Manager who will
assess the situation. The heating system is operated
by a central boiler with pre-set times for summer
and winter heating.
• Please do not bring in extra heaters. If these are
required in the event of breakdown, your Hall
Manager can provide them.
• To conserve energy, avoid having windows open and
leaving radiators on.
• If you feel the cold you may want to add an extra
layer/jumper.
Laundry facilities
University halls
There is no need to find the correct change as the
machines can either be operated using apple pay or a
credit/debit card.
The machines are easy to use and your laundry will be
completed in 4 easy steps:
1. Load clothes into the machine and shut
machine door
2. Pay for laundry at central pay station using a
smart phone or debit/credit card
3. Select machine used on central pay station
4. Return to machine and select required cycle
Wash (30 minutes): £2.80 Dry (45 minutes): £1.40
Washstation’s unique online machine viewing allows
you to view the availability of washing machines and
tumble dryers in the laundry room. The machine will
either show in use or available, the machine in use will
display the remaining cycle time. To view your laundry
room please click here.
Village Park (The Hub) - to view availability, see
Circuit Laundry.
Wash £2.80 Dry £1.30
Further details are available at
www.lboro.ac.uk/services/accommodation/current-
students/laundrette/
7
IT connections
Loughborough University provides a secure connection
to the wireless and wired network.
Eduroam is the campus wireless network that provides
fast and convenient access to University resources and
internet using your own laptop, tablet or mobile device.
For more information visit: www.lboro.ac.uk/it/wifi
HallNet provides fast internet access to rooms in
University accommodation, recommended for when
using your computer, games console or smart TV
For more information visit: www.lboro.ac.uk/it/hallnet
Need help connecting to the network? Visit the PC Clinic
in the library or contact the IT Helpdesk on
T: 01509 222333 E:IT.services@lboro.ac.uk
For more information visit: www.lboro.ac.uk/it/help
Make sure you take advantage of the key IT Services!
www.lboro.ac.uk/it/toolkit
TV licence
If you have a TV you will need a TV licence. For more
information: www.tvlicensing.co.uk/check-if-you-need-
one/for-your-home/students-aud1
Fault reporting
• If you have any problems with your accommodation
in respect of maintenance issues or other services
contact details are listed at the front of this booklet.
• Sometimes works in and around buildings are
necessary and although most of these works are
planned to take place during vacation periods there
will be occasions when work does need to be carried
out. Campus Living will endeavour to inform residents
as soon as they can but if you have any issues please
contact your Hall Manager.
• For out of hours emergencies please contact the duty
Subwardens. Contact details are listed at the front of
this booklet.
8
Waste, recycling The Green League
and energy The Green League is a competition between halls to
see who can be top of the tree! Your hall can win up to
£750 in RAG contributions, points towards Hall of the
www.charnwood.gov.uk/pages/recycling_
Year and a big trophy at the DO Awards in May/June!
for_students
Your hall gets points for proactivity, energy reduction
What to do with your waste and recycling! These are all monitored constantly, so
• Recycling bins are supplied for your recycling. You remember to:
should put plastics, cans, cartons (‘tetra-packs’), • Switch off lights and appliances when not in use.
cardboard, paper, foil and empty aerosols in these
• Try not to have windows open and heating on at the
recycling bins. Please rinse tins and cans first
same time.
and don’t contaminate with food, glass or
unrecyclable items! • Don’t boil more water than you need.
• Bring out that reindeer jumper from your Gran
• You have a plastic bucket in your kitchens for glass. to provide that extra layer.
You should rinse glass out before placing it in the
plastic bucket provided and empty it at your nearest For more details or to find out how you can become
glass bank regularly. Please don’t put broken glass a Green League Champion for your hall, talk to
in here; there is a separate box supplied for this. your FREEC rep or check out www.facebook.com/
• If you have a food waste caddy in the kitchen please LoughboroughUniversitySustainability
use this for food waste but close the lid after use.
Empty it regularly at your nearest bin compound and
please do not put packaging, liquids or excessive oils
in this caddy.
• You also have a general waste bin; this is for
Environmental
everything that can’t be recycled. Essentials
• You are required to recycle whilst living in our halls
of residence. Environmental Essentials is a short e-learning course
providing a quick induction into sustainability at
As part of the Green League we’ll be carrying out spot Loughborough University. There is a course designed
checks on a regular basis. If your flat is randomly specifically to cater for the needs of students.’
selected for a check and your recycling is up to scratch To complete your course visit www.lboro.ac.uk/
you will be in with a chance of winning a small gift or sustainability (see Awareness)
prize.
What will you gain?
Improve your sustainability awareness and knowledge.
Helping us deliver the University Strategy of
embedding sustainability and social responsibility
Supporting the development of our Environmental
Management System
Surface water drains
Surface water drains are for rain water only and
under NO CIRCUMSTANCES must any other liquid
(or solid) be disposed of down them. That means
no oils, chemicals, food products or even
soapy water.
www.lboro.ac.uk/services/sustainability/awareness/
sel/
9Bicycle storage Insurance cover
Secure bike sheds are available on a first come first We have provided Possessions Insurance for the
serve basis. duration of your stay within University accommodation
through Endsleigh Insurance. This covers a range of
• It is recommended that you secure your bike with
belongings within your room, including sports and
a D-Lock when not in use. You should also ensure
electrical equipment, clothes and frozen food.
that you have adequate lights on your bike. Both are
available to purchase from Security. They also offer a
The student room insurance provided for you focuses
free cycle registration service.
on covering some of the items in your room for theft,
• COGZ is your on campus cycle shop for all your fire, flood and accidental damage. To check what is
cycling needs which is located in the village (building covered, view the following link: www.endsleigh.co.uk/
number 40). reviewcover your student policy number is HH1181.
• No bikes are allowed in any accommodation block,
unless you are a certified member of the Cycle Club. Laptops, tablets and phones are not covered outside
If you are a member your bike should be in a bike of your room so you may wish to consider taking out
bag and kept in your room and stored safely. A copy additional cover to protect these essentials.
of the permission form from the bike club should be
supplied to your Hall Reception team. What’s covered
• £6,000 cover for your possessions in your room
against theft, fire, flood and burst pipes.
• Desktops, laptops and computer equipment in
your room only up to £2,000 (excluding accidental
damage).
• Sports equipment up to £1,000 & musical
instruments up to £600 in your room.
• Audio equipment, DVD and video players, computer
consoles, hard drives and other data carrying media
up to £1000.
• Accidental damage cover to Unite property and
student possessions.
• Bicycle cover up to £300 (theft and damage from
designated cycle storage on campus).
What’s not covered
• Laptops and electrical items (outside your room)
• Mobile phone cover
• Possessions you take outside of your room
(non-electrical)
• Tuition fees and rent protection
• Accidental damage cover to student possessions
10Parcel and Card Office
www.lboro.ac.uk/services/accommodation/
current-students/parcels-post
The Parcel and Card Office is located in the
Herbert Manzoni building.
The office opening hours are:
Term time
Monday to Thursday 09.00 to 17.00,
Saturday 09.00 to 14.00
Out of term time
Monday to Thursday 09:00 – 17:00,
Saturday closed
(During Vacations, opening times are reduced –
information regarding revised times will be displayed
in location)
To get in touch please email or phone us on
01509 223887.
Please make sure your parcel has your name,
ID number and hall address on the parcel.
You must bring 1 form of ID when you collect parcels.
The postal address to be used for all halls is as per
your hall address which can be found under each hall
on the Student Accommodation Centre website
www.lboro.ac.uk/services/accommodation/halls
Please note that post boxes are shared with other
students and the Hall Management cannot be held
responsible for missing items of post. All items of value
must be sent by registered post.
If lost cards are cancelled by security or by the students
these cannot be re-instated if found.
A new one has to be purchased.
If you require your post redirecting at the end of your
occupancy then self addressed sticky labels should
be provided to the Hall Manager. If labels are not
provided then all post is returned to sender.
11@Lboro_campus
/campuslivingloughborough
Campus Living Customer Services
Loughborough University /lborouniversity
Leicestershire
LE11 3TU
/lboro_campus
T: +44 (0)1509 222257
E: campuslivingcustomer@lboro.ac.uk
70243/CPS/OCT17
Visit us on Browzer
www.lboro.ac.uk/campus-living browzer.co.uk/lboro
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