Hall user guide 2018-2019 - Student Beehive www.lboro.ac.uk/accommodation - Loughborough University
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Student Beehive Hall user guide 2018-2019 Essential information www.lboro.ac.uk/accommodation
Welcome to the
Unite Halls
Loughborough Family
University halls are at the heart of the
award-winning Loughborough student
experience. You will be living with
students that come from all walks of
life. Some of your flat mates will be
studying on a different course, others
will be from different parts of the world.
This guide will provide you with everything you need to know
about living in halls during your time in Loughborough. Make
sure you read it carefully and if you have any questions, please
feel free to get in touch with us.
We are dedicated to creating the best possible experience for
each of you during your time in halls, helping you feel safe
and supported throughout your time here. We want you to feel
part of our halls community. Our aim is to help you reach your
academic potential and to develop personal skills that will
allow you to live and work independently. We know that
moving into halls is a big step, and you can be safe in the
knowledge that you will always be supported by a full team of
wardens and professional services from across the university.
If you do experience any issues during your time here, please
let us know so we can work with you to overcome them quickly
and easily.
We hope you enjoy being part of the Loughborough family!
The information provided in this guide meets the
requirements of the ANUK code of practice for Student
Accommodation. This guide forms part of your Licence
terms and conditions 2018-19.
2018
WINNER
UNIVERSITY OF
THE YEAR TIMES HIGHER EDUCATION
STUDENT EXPERIENCE
SURVEY 2018
The information in this guide is provided by Campus Services, 2ND FOR ACCOMMODATION
your accommodation provider. Campus Services is a
department of Loughborough University and is responsible
for campus accommodation and campus catering.
Please visit our web pages
www.lboro.ac.uk/campus-services
Let us know what you think Stay connected with Campus Services
If you are not happy with any of our services, please let us
know. We want you to have the best experience possible /campusservicesloughborough
and we are keen to hear from our customers if you have
a problem or have some useful feedback please email @lboro_campus
campusservicescustomer@lboro.ac.uk
Support in Halls Contact details
Campus Services Customer Services
T: 01509 222257
Wardens and Sub-wardens are E: campusservicescustomer@lboro.ac.uk
available in each University Hall to help
Student Accommodation Centre
ensure the hall provides a supportive T: 01509 274488
and enjoyable environment for all the E: sac@lboro.ac.uk
Opening hours: 09.00 to 17.00 Monday to Thursday
student residents. and 09.30 to 16.30 on Friday.
If you have any problems, either arising from within the hall Security Gatehouse
or connected with any other aspect of being a student at T: 01509 222141 (standard phone line)
Loughborough, please contact your warden or sub-warden T: 0800 526966 (emergency phone line)
who will either deal directly with the issue or refer you to E: security@lboro.ac.uk
someone who can help. Any discussions you have with a
Warden or Sub-warden will be in confidence. IT Services, Service Desk
T: 01509 222333
E: it.services@lboro.ac.uk
Hall Management Team Medical Centre
• Each Hall has a dedicated Hall Management team T: 01509 222061 (for appointments only)
available for any day-to-day enquiries, suggestions T: 01509 222062 (information and other enquiries)
or concerns
Urgent Care Centre Epinal Way
• Co-ordinates day to day cleaning and maintenance – (Opposite fire station, behind the Hospital)
and your post For medical emergencies when the surgery is closed.
Open 24 hours a day, 7 days a week, 365 days a year.
• Ensures your health, safety and security
You do not need to make an appointment. You can contact
• Work closely with the Warden and committee to provide the Urgent Care Centre by calling 01509 568800.
a seamless 24 hour support service
Counselling Service
T: 01509 222148
E: ucs@lboro.ac.uk
Centre for Faith and Spirituality
T: 01509 223741
E: cfs@lboro.ac.uk
Forest Court
T: 01509 767900
E: forestcourt@studentbeehive.co.uk
Open 09.00am to 17.00pm (Monday to Friday)
Responsible Students only available 18.00 till 24.00,
all week T: 07541 993125
Information is on our website:
www.lboro.ac.uk/accommodation
1
Student user guide
This information is a guide to help you
with the facilities provided.
Security 3
Fire alarm systems and equipment 3
Accident and emergency 3
Damages 4
Pets 4
Drugs 4
Smoking on campus 4
Kitchen appliances 5
Kitchen storage 6
Meals 6
Housekeeping 6
Heating and ventilation 7
Laundry facilities 7
IT connections 8
TV licence 8
Fault reporting 8
Waste, recycling and energy 9
Surface water drains 9
Bicycle storage 10
Insurance cover 10
Parcel and Card Office 11
Royal Mail and other couriers 11
Medical Centre 12
Meningitis 12
Urgent Care Centre Epinal Way 12
Key dates 13
2
Security Fire alarm systems and
• Corridor and stairwell lighting will remain on during
hours of darkness with low light levels.
equipment
• Most windows including those on the ground floor FIRE SAFETY IN CAMPUS SERVICES
have tamper proof window restrictors, to prevent ACCOMMODATION
forced entry from the outside and to minimise the
danger of falling from a height from the inside. • In your flat there will be a fire notice located on the flat
These must not be removed to ensure your safety. door.
• All doors to individual blocks require resident key • Make sure you know where the Fire Assembly Point
access at the very minimum. All halls have restricted is located. If not sure ask your Hall Manager or
proximity card access. Individual doors will require Senior Student.
locking on exit and can be locked from the inside via
the door handle or resident key. • In the event of a fire DO NOT use fire extinguishers. Only
trained personnel should use the fire equipment.Close
• Don’t let anyone you don’t know into your block. any doors behind you, activate the nearest break glass call
University staff and contractors will be identifiable point and evacuate.
by ID cards and name badges. All keys will be signed
out and recorded by Hall Managers or the University • Throughout the term, fire evacuations will take place by
Key Office. the 2nd week of the 1st semester and a second evacuation
drill no later than the 4th week of the 2nd semester. Fire
• Doors to individual bedrooms and kitchens are alarm tests are carried out weekly (short ring only for
reinforced hardwood fire doors and are designed for approximately 20-30 seconds). If the ring is continual at
maximum security and to prevent the spread of fire. It is any time then you must evacuate the building at once.
very important that these doors are not wedged open.
• It is a criminal offence to tamper with fire equipment and
• Spare keys are held at the Hall Reception. Contact the you will be fined for misuse as well as being charged for
duty subwarden if the office is closed. replacing equipment. This also relates
• If your card is lost (or stolen) then you should report to smoke detectors in your rooms which MUST NOT be
it straight away and obtain a new card www.lboro. covered.
ac.uk/services/fm/services/id-cards/problem/ Lost
and stolen cards should be reported to the Campus www.lboro.ac.uk/services/health-safety
Card Desk in Herbert Manzoni Building during
normal office hours and Security out of office hours.
Replacement cards may be obtained from the Card
Desk Monday to Friday 8.30am - 5.00pm and Saturday
9.00am - 2.00pm (Term time only).
www.lboro.ac.uk/fm/security
Accident and
emergency
• In the event of an accident you need to report
what has happened to either your Hall Manager or
Senior Student dependent on what time of day the
accident occurred. You can also report an accident
or near miss by using the online portal –
https://sheassure.net/lboro/Portal/LBU/Index
• In the event of contacting the paramedic /
ambulance call 999 stating what has occurred.
YOU MUST CONTACT SECURITY on 0800 526966
immediately after contacting the emergency services
to inform them that a paramedic/ambulance is
on route so Security can direct the paramedic/
ambulance. This will save crucial time.
• Ambulances are for emergencies eg chest pain,
cardiac arrest, unconscious, stroke or severe EMERGENCY SECURITY
bleeding. If it is not an emergency you can get CONTACT NUMBER 0800 526966
advice by:
GENERAL SECURITY ENQUIRIES
• Telephoning NHS number 111 01509 222141
• Contacting your GP or pharmacist FROM A MOBILE OR LAND LINE
• Going to an Urgent Care Centre SECURITY ARE AVAILABLE 24/7
• Visiting www.nhs.uk EVERYDAY OF THE YEAR
3
Damages Drugs
• Living in a community brings its own challenges, and Students are reminded that possession of illegal
at times accidents can happen. We expect general substances is a criminal offence and possession with
wear and tear, we ask everyone to take responsibility intent to supply is a more serious offence. To do so
for their own area; treat it with respect as you would would constitute a criminal offence. Students found
your own home. to be using or in possession of; or knowingly allowing
any illegal substance including cannabis are in
• If an incident or accident happens report it as soon
contravention of their Licence Terms and Conditions
as possible to your Hall Manager and/or Senior
– see Clauses 7.1.1, 18.2 and 21.18.
Student. The earlier they are informed the more they
can assist you.
www.lboro.ac.uk/media/wwwlboroacuk/external/
• Charges will be made for all damages and if they content/services/campusliving/docs/Halls%20of%20
cannot be attributed to individuals the flat or block Residence%20T&C’s%2018-19.pdf
may be charged.
• For further information regarding the damage Breach of these clauses will be dealt with under the
charges or to check if you are covered by the University’s Disciplinary regulations
Endsleigh Insurance policy please view the www.lboro.ac.uk/governance/ordinances/17/current/
following link: and your Licence may be terminated by the University.
www.lboro.ac.uk/services/accommodation/fees/
Smoking
Pets • No smoking is permitted in any University building.
It is against University regulations to bring or have pets • No smoking should be within 3 metres of any
in your accommodation on campus, if any are found building especially windows and doors.
you will be asked to remove them with the exception of
guide dogs. • No smoking on campus includes electronic
cigarettes (E-cigs) and any forms of pipe from other
nations. This includes any style of smoking pipes
including shisha pipes.
• Certain external areas of the campus are no
smoking and further details can be found on the
University Smoking policy which can be found here:
www.lboro.ac.uk/media/wwwlboroacuk/content/
healthandsafety/downloads/Smoking%20at%20
Work%20Policy%20V3%20Dec%202016.pdf
4
Kitchen appliances
Each self catered kitchen is supplied with a:
• Microwave
• Fridge freezer
• Toaster
• Kettle
• Cooker with oven/grill incorporated (gas or electric),
some studios only have combi/microwave ovens.
• Dishwasher
(studios do not have dishwashers)
If you find you are missing any of this equipment
please contact your Hall Reception. Instructions for
all of the equipment listed above can be found in
your kitchen.
Only British rice cookers are allowed to be used in
kitchens. They must conform to European Standards
and display the CE mark on the cable or plug.
No cooking equipment is allowed in the study rooms.
THE BANNED LIST
To maintain your safety there are a number of items that
are not allowed in your accommodation.
This is also supported by the Stay Safe at Uni DVD which
you could have watched before being allocated your
room. The DVD can be viewed at
www.lboro.ac.uk/campus-living/accommodation/
halls/videos/
Banned items are:
• Any type of refrigeration (unless supplied by us for
medical reasons).
• Rice cookers (if not purchased in the UK as these
hold a CE Kite Mark)
• Hob infront of Induction Hob
• Chip pans / oil in saucepans
• Deep fat fryers
• Extra Microwave
• Personal heaters of any kind
• Electric blankets
• Extra furniture
• Candles or incense sticks
• Socket cube adaptor
• Inside BBQ trays
• Fireworks
• No door wedges (including anything that wedges open
a door) used in communal areas, ie., kitchens and
corridors
If these items are brought into the University your Hall
Manager or Senior Student will ask you to remove
them. If there are other items not listed but considered
as dangerous, these too will be confiscated. Personal
electrical items belonging to students and residents
should conform to European Standards and display the
CE Kite mark on the cable or plug.
All equipment must be in good working order. Students
should not trail cables from personal equipment across
the floor as these could cause a trip hazard.
Please DO NOT Use plugs that are not UK 3 pin.
You must purchase an adapter to enable using your
equipment in the UK. Any appliances that may be
causing problems such as circuit tripping will be PAT
tested and if found to be unsafe will be removed.
5
Kitchen storage Housekeeping
• Each resident has kitchen storage space available. Our service to you:
• There may be additional cupboards underneath the • All shared kitchens and communal bathrooms are
sink to store pots, pans and other utensils. cleaned on a weekly basis.
• A fridge/freezer is available to store food for each • You will be advised of your regular cleaning day by
resident and an agreement should be made between your Hall Manager.
residents as to how this space is shared.
To help us deliver this service to a high standard we
ask that you:
Meals • Clean up all spillages.
• Keep refrigeration units clean and tidy.
Struggling for meal ideas? Visit
www.lovefoodhatewaste.com/ for some • Wash up and put away your crockery and cutlery.
great recipes. • Clean your wash basin or en suite on a regular basis
• On your cleaning day leave your room tidy.
Diners+
In self catered accommodation you can buy meal units • See page 9 on Waste, Recycling and Energy page.
to use in any of the 7 dining rooms on campus.
Visit www.lboro.ac.uk/campus-living/food-drink
dinersplus for further information. Toilet, bathroom facilities
CASH+ and hot water
Upload cash onto your ID card to spend on food
• En suite toilets have a dual flush feature installed in
and beverage purchases in any Campus Services
order to save water.
shops, cafes and casual dining outlets, including
catered halls. • Hot water for showers and basins is supplied from a
hot water storage tank which has been designed and
sized to meet the normal demand of residents.
• Please consider other residents when showering as
longer showers will use more hot water.
• Please help us save water by not leaving taps/
showers running unnecessarily.
6
Heating and
ventilation
• Kitchens also contain extraction units to disperse
steam and cooking odours.
• En suite bathrooms contain extractor fans which can
be activated in conjunction with the light switch.
• Please adjust the radiators in your bedroom by
the thermostatic valve (where fitted) to provide a
comfortable environment.
• Please do not bring in extra heaters. If these are
required in the event of breakdown, your Hall
Manager can provide them.
• To conserve energy, avoid having windows open and
leaving radiators on.
Laundry room
The laundry room at Forest court is fitted with card-
operated washing machines and dryers.
3 x Circuit 98 – 10KG High Efficiency Washing
Machinesand 3 x Circuit 98 – 10KG High Efficiency
Tumble Dryers
The benefits of the Managed Laundry System are as
follows:
• Circuits Card & Phone APP Payment system
• Circuit Laundry View – students can see the usage of
the machines live and online
• Full installation within the laundry room
• Clip frames that display large, clear user
instructions
• Comfortable seating
• 24 Hour student helpline FREEPHONE number
• 24 Hour service response by one of our locally based
engineers
Laundry facilities are priced as follows:
£2.50 per wash £1.50 per dry
Gym
• Body-Solid-Ultimate Power Centre Bench Package
For students looking to keep fit, the onsite gym is
• Body Power-Cast Iron Kettlebell Weight Set B (16,20 & 24kg)
available to use free of charge at Forest Court. With a
range of cardio machines, weight machines, a small • Body Power-Toning Vinyl Coated Kettlebell Weight Set
free weights section, and other equipment including • Body Power-2,4,6,8,10,12.5 & 15Kg Rubber Hex D/bell Set & 40” 3 Tier
yoga mats and balls. Rack
You don’t have to worry about costly fitness • Body Power-4ft x 3ft Floor Protector Mat
memberships – everything that’s required for keeping • Life Fitness-C1 Upright Cycle with GO Console
in shape is right here on site! • Concept2-BLACK Model D with PM5 Console
Our equipment includes:
• Nautilus-T628 Folding Treadmill
• Body Power-Adjustable Plyo Step
Cinema/Common Room
• Body Power-10kg Double Grip Medicine Ball
The cinema room and common room, is fitted with comfy sofas, a large
• Body Power-6kg Double Grip Medicine Ball 62 Inch HD television, and a foosball table. Students can keep up to date
• Body-Solid-Olympic Weight Tree & Bar Rack with the latest blockbusters, enjoy art-house classics and catch major
• Body Power-145Kg Rubber Encased Tri-Grip sporting events in good company, without ever having to leave the house.
Olympic Weight Set Just remember to stock up on popcorn and snacks!
7
IT connections -
Get connected
Loughborough University provides a secure connection
to the wireless and wired network. Both wired and
wireless services are available in halls of residence.
The wireless network, eduroam is ideal for your
smartphone, tablet or laptop on campus, but when in
halls, we highly recommend use of the wired service
HallNet for faster internet speeds and greater reliability
for your PC, Laptop, Games Console etc. Ethernet
cables are FREE and can be collected from your hall
reception area or from the PC Clinic in the library.
Information on how to connect your devices to the
wireless or wired service can be found in your hall
welcome pack, or alternatively visit www.lboro.ac.uk/it/
hallnet for more information.
For all your IT needs to support you with your studies,
please visit the student IT Toolkit page www.lboro.
ac.uk/it/toolkit
Follow us: @LboroITServices
TV licence
You will need a TV licence for the TV in your room. For
more information: www.tvlicensing.co.uk/check-if-you-
needone/for-your-home/students-aud1
Fault reporting
• If you have any problems with your accommodation
in respect of maintenance issues or other services
please contact your reception or report it online at
www.studentbeehive.co.uk/maintenance-form go to
Myaccount area and follow the instructions.
8Waste, recycling Surface water drains
and energy Surface water drains are for rain water only and
under NO CIRCUMSTANCES must any other liquid
(or solid) be disposed of down them. That means
www.charnwood.gov.uk/pages/green_recycling_bin
no oils, chemicals, food products or even
soapy water.
What to do with your waste
• Recycling bags or bins are supplied for your
recycling. In these you should put plastics, cans,
cartons (‘tetra-packs’), cardboard, paper, foil and
empty aerosols. Please rinse tins and cans first
and don’t contaminate with food, glass or
unrecyclable items!
• You also have a general waste bin; this is for
everything which can’t be recycled.
• You are required to recycle whilst living in our halls
of residence.
www.lboro.ac.uk/sustainability/greenleague
9Bicycle storage Insurance cover
Secure bike sheds are available on a first come first We have provided Possessions Insurance for the
serve basis. duration of your stay within University accommodation
through Endsleigh Insurance. This covers a range of
• It is recommended that you secure your bike with
belongings within your room, including sports and
a D-Lock when not in use. You should also ensure
electrical equipment, clothes and frozen food.
that you have adequate lights on your bike. Both are
available to purchase from Security. They also offer a
The student room insurance provided for you focuses
free cycle registration service.
on covering some of the items in your room for theft,
• No bikes are allowed in any accommodation block, fire and flood risk. To check what is covered, view the
unless you are a certified member of the Cycle Club. following link: www.endsleigh.co.uk/reviewcover
If you are a member your bike should be in a bike your student policy number is HH1181.
bag and kept in your room and stored safely. A copy
of the permission form from the bike club should be Laptops, tablets and phones are not covered outside
supplied to your Hall Reception team. of your room so you may wish to consider taking out
additional cover to protect these essentials.
Common rooms What’s covered
• £6,000 cover for your possessions in your room
Each hall also has a hall common room - a space against theft, fire, flood and burst pipes.
to socialise, relax and meet other students from • Desktops, laptops and computer equipment in
your hall. your room only up to £2,000 (excluding accidental
damage).
The facilities in each common room will vary from hall
to hall, and will be dependent on your hall committee. • Sports equipment up to £1,000 & musical
instruments up to £600 in your room.
Use of common rooms is governed by a Code of
• Visual & audio equipment such as televisions and
Conduct, administered by the Hall Warden.
CD or DVD players in your room.
• Bike cover up to £300.
• Accidental damage cover to University property.
What’s not covered
• Laptops and electrical items (outside your room)
• Mobile phone cover
• Possessions you take outside of your room
(non-electrical)
• Tuition fees and rent protection
• Accidental damage cover to student possessions
10Parcel and Card Office
www.lboro.ac.uk/campus-living/accommodation
currentstudents/parcelsandpost
• The postal address to be used for all halls is as per
your hall address which can be found under each
hall on the Student Accommodation Centre website
www.lboro.ac.uk/campus-living/accommodation
• Please note that post boxes are shared with other
students and the Hall Management cannot be held
responsible for missing items of post. All items of
value must be sent by registered post.
• If lost cards are cancelled by security or by the
students these cannot be re-instated if found.
A new one has to be purchased.
If you require your post redirecting at the end of your
occupancy then self addressed sticky labels should
be provided to the Hall Manager. If labels are not
provided then all post is returned to sender.
Royal Mail and other
couriers
• Letters will be delivered by the postman into relevant
post boxes.
• If you wish to receive parcels you will need to accept
delivery yourself.
If you have any queries, please speak to your
Hall Reception.
11Meningitis
From August 2015, first-time university students up to the
age of 25 will be offered a vaccination to prevent meningitis
W disease. The vaccine protects against four different
causes of meningitis and septicaemia.
If you were not contacted through your home GP, please
speak to the GP you register with to see if this can be
offered to you.
If you suspect yourself or anyone with the following
symptoms contact your Duty Sub-Wardens
or / and Security who will call an ambulance.
Typical Meningitis symptoms in adults maybe as follows:
• A constant generalised headache confusion and /
or drowsiness.
Medical Centre • High temperature, although hands and feet may be cold.
• Vomiting, stomach pain, sometimes with diarrhoea.
• Rapid breathing.
www.lborounimedicalcentre.co.uk
• Neck stiffness – moving the chin to the chest will be
The Medical Centre is a regular GP surgery providing painful at the back of the neck.
NHS services to registered patients. It is situated in the • A rash of red or purple spots or bruises (or darker than
centre of campus close to the student village. normal, in dark skins) that do not fade when you press a
glass tumbler or finger against them – this may not be
The Medical Centre provides service to patients present in the early stages.
Monday to Friday between 8am and 6.30pm. They • Joint or muscle pain.
provide a range of GP and nurse appointments including • Sensitivity to bright lights, daylight or even the television.
specialised clinics in contraception, sexual health and
minor illness and injury. To book an appointment, These symptoms may not all appear at the same time.
call 01509 222061.
There is no known way to prevent meningitis, it is therefore
If you have not yet registered at the Medical Centre, you important to be aware of the danger signs. If someone
can print off a form from their website or fill one in at becomes unwell they may deteriorate quickly – medical
the Medical Centre. advice must be sought if you suspect meningitis. Phone
Security who will call an ambulance.
If you require urgent medical care or advice between
6:30pm and 8am, or during weekends/bank holidays,
please call NHS 111.
For further information you can visit the website
Urgent Care Centre
www.lborounimedicalcentre.co.uk or call in.
Epinal Way
(Opposite Fire station, behind the Hospital)
Flu Advice Open 24 hours a day, 7 days a week and 365 day a year and
is for medical emergencies when the surgery is closed.
MEASURES YOU CAN TAKE TO PROTECT
AGAINST INFECTION You do not need an appointment. You can contact the
Urgent Care Centre by calling 01509 568800.
General infection control practices and good hand
hygiene can help to reduce the transmission
of all viruses including the human swine flu.
These include:
• Covering your nose and mouth when coughing or
sneezing, use a tissue when possible.
• Dispose of dirty tissues promptly and carefully.
• Maintain good personal hygiene; wash your hands
frequently with soap and water to reduce the spread of
the virus from your hands to face or to other people.
12Key dates
1st October 2018 Semester 1 begins
16th November 2018 1st Accommodation Installment due
3rd December 2018 Returners applications
14th December 2018 Term 1 ends
7th January 2019 Term 2 begins
25th January 2019 2nd Accommodation Installment due
31st January 2019 Returners applications close
29th March 2019 Term 2 ends
30th March 2019 David Collett 35 week lets vacate
28th April 2019 David Collett 35 week lets move in
29th April 2019 Term 3 begins
17th May 2019 3rd Accommodation Installment due
19th June 2019 Term 3 ends
29th June 2019 39 week lets vacate
13th July 2019 41 week lets vacate
14th September 2019 50 week lets vacate
13Campus Services Customer Services @lboro_campus
Loughborough University
Leicestershire
/campusservicesloughborough
LE11 3TU
T: +44 (0)1509 222257 /lborouniversity
E: campusservicescustomer@lboro.ac.uk
72886/CPS/Aug18
/lborouniversity
www.lboro.ac.uk/campus-services
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