HCM Cloud Watch 2020 Capgemini Invent, Netherlands - September 2020

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HCM Cloud Watch 2020 Capgemini Invent, Netherlands - September 2020
HCM Cloud Watch
2020
Capgemini Invent, Netherlands
September 2020
HCM Cloud Watch 2020 Capgemini Invent, Netherlands - September 2020
TABLE OF CONTENTS

             01   Context

             02   Executive Summary

             03   HCM Cloud Solution Feature Overview

             04   Market Trends

             05   Vendor Landscape

             06   Vendor Deep Dive

             07   Contacts

                                                   Capgemini Invent 2020. All rights reserved |   2
HCM Cloud Watch 2020 Capgemini Invent, Netherlands - September 2020
The aim of this study is to provide insights on the market
 trends, cloud adoption and vendors for HCM Cloud
  Context - Background, Scope, Objective and Approach

  BACKGROUND                                                              OBJECTIVE
   Capgemini Invent NL has developed a Human Capital                      Provide a detailed overview of the HCM Cloud market including
    Management (HCM) Cloud Watch to understand its global HR                key market trends and overall market growth
    market, level of SaaS adoption, emerging technologies and key          Provide information on the leading HR Cloud solution providers
    digital initiatives within the HCM Cloud                                across the globe
   Capgemini Invent India is collaborating with Capgemini Invent NL in    Identify leading players across HRM Cloud functionalities
    understanding the current market trends of HCM Cloud and
    identifying the key vendors providing HCM solutions

  SCOPE                                                                   OUTCOMES
   Geographic Scope: Europe                                               Overview of the latest Cloud HCM trends
   Study focuses on:                                                      Major vendors in HCM Cloud market and their profiles
     • Overview of various HCM trends                                      Assessment of the vendors on SaaS and mobile
     • Detailed analysis on HCM Cloud vendors in the market
                                                                            functionalities

   Vendor profiles:
     • Vendor profiles of leading players in HRM Cloud functionalities

Sources: Capgemini Invent Analysis                                                                                 Capgemini Invent 2020. All rights reserved |   3
HCM Cloud Watch 2020 Capgemini Invent, Netherlands - September 2020
TABLE OF CONTENTS

             01   Context

             02   Executive Summary

             03   HCM Cloud Solution Feature Overview

             04   Market Trends

             05   Vendor Landscape

             06   Vendor Deep Dive

             07   Contacts

                                                   Capgemini Invent 2020. All rights reserved |   4
HCM Cloud Watch 2020 Capgemini Invent, Netherlands - September 2020
Companies are leveraging HCM and its features via
  deploying SaaS based Cloud, and using AI and analytics
  Executive Summary
                                                                                      HCM Cloud Overview

                                                                             HCM Cloud Solution Feature Overview

                               Workforce                                        Recruitment and         Performance and   Learning and           Employee
HRM Core Functions                                       Compensation                                                                                                     HRMS Platform
                              Management                                          Onboarding                 Talent       Development           Engagement

Global HCM Software Market                                                                                                                   Key Market Trends
                                              Key factor driving the growth of global human capital management (HCM)
                                               software market is growth in industrialization thereby requiring human                       Artificial Intelligence
 $15 Bn                      $29 Bn
                                               resource management using the IT, digital platforms & digitalization              AI enables quick extraction of employee data and
           CAGR – 5%
                                              AI, ML, Block chain, Cloud based software are being used for the daily           information when they start working new employer
 2018                        2025              accessing of human behavior

HCM Software Deployment, % Share (2018)

                                             SaaS will be the dominant HCM deployment model for large organizations in
                                                                                                                                                 Gamification
46%
                      Saas                    North America, moving to more than 60% by 2020
                                                                                                                               Gamification uses gaming techniques to create digital
                      On Premise             On-premises-based HCM software will still account for about two-thirds of            employee experience in their regular tasks
              54%
                                              the market in emerging markets through 2020

                                                     Key HCM Vendors
                                                                                                                                           Employee Experience
                                                                                                                                Enhancement of Employee Experience by leveraging
                                                                                                                              digital tools to help employees manage their careers and
                                                                                                                                                      engagement

Sources: Capgemini Invent Analysis                                                                                                              Capgemini Invent 2020. All rights reserved |   5
HCM Cloud Watch 2020 Capgemini Invent, Netherlands - September 2020
TABLE OF CONTENTS

             01   Context

             02   Executive Summary

             03   HCM Cloud Solution Feature Overview

             04   Market Trends

             05   Vendor Landscape

             06   Vendor Deep Dive

             07   Contacts

                                               Capgemini Invent 2020. All rights reserved |   6
HCM Cloud Watch 2020 Capgemini Invent, Netherlands - September 2020
We have assessed the vendors using categorization of
  HCM features
  HCM Cloud Solution Feature Overview

    HRM Core                 Workforce                                         Recruitment and    Performance and   Learning and      Employee
                                                    Compensation                                                                                              HRMS Platform
    Functions               Management                                           Onboarding            Talent       Development      Engagement

      Employee                                        Base Salary                  Workforce         Performance     Competency       Engagement                    People
                              Workforce                                            Planning
       Records                                       Administration                                   Appraisals     Assessment       Measurement                  Analytics
                              Scheduling
                                                                                                                                        Surveys
                                                          Bonus                   Requisitions          Goal           Learning
       Payroll                                          Programs                                     Management        Content         Rewards &                  Integration
                            Time Reporting                                                                            Creation &       Recognition
                                                                                  Recruitment                          Curation
      Benefits                                                                                       Continuous
                                                                                   Marketing        Performance &
   Administration                                     Commissions                                                                        Case                    Process Flow
    & Enrollment              Attendance                                                               Coaching       Informal &
                                                                                                                     Microlearning    Management
                                                                                      Job
                                                        Stock and                 Distribution                                                                     Content
   Salary & Wage                                                                                       Career
                                                        Long-term                                                     Learning         Employee                  Management/
     Structures              Paid Time Off                                                          Advancement
                                                        Incentives                                                     Course        Communication                Document
                                                                                 Career Website                     Administration                               Management
       Jobs &                                          Retirement
      Positions                Absence                 and Savings                                   Succession                         Wellness
                             Management                   Plans                                       Planning        Mentoring         Programs                    Security
                                                                                  Talent Pools

     Compliance               Productivity                                                            Attrition &                        Digital
      Reporting                                       Market Pricing               Applicant          Retention      Professional                                    Social
                                Analysis                                                                                               Employee                  Collaboration
                                                                                   Tracking            Analysis      Certification
                                                                                                                                       Experience

    Organization              Labor Cost                Pay Equity                Diversity &       Talent Review
     Directory                Distribution               Analysis                 Compliance

                                                                                  Onboarding

Sources: The Forrester Wave: SaaS Human Resource Management Systems, Q3 2017                                                         Capgemini Invent 2020. All rights reserved |   7
HCM Cloud Watch 2020 Capgemini Invent, Netherlands - September 2020
RPA and AI are being used by companies for handling
  highly repetitive and data centric tasks
    1. HRM Core Functions   2. Workforce Management   3. Compensation   4. Recruitment and Onboarding   5. Performance and Talent   6. Learning and Development   7. Employee Engagement    8. HRMS Platform

                                                                                        HRM Core Functions

                                                 Market Trends

                                              Vendors are adopting Artificial Intelligence and RPA solutions to manage employee database and to reduce operational costs
            HRM Core
            Functions
                                                               Artificial Intelligence                                                      Robotics Process Automation
                                        Description                                                                        Description
               Jobs &                     Artificial intelligence tools can enable the quick and easy                       Robotics Process Automation (RPA) automates time
              Positions
                                           extraction of data, information and details that employees                         consuming tasks such as creating employee record,
                                           would have previously had to input (sometimes multiple                             collating employee documentation etc.
              Employee                     times) as they start working with a new employer                                  It saves time and enables HR to focus on key HR functions
               Records
                                        Vendor Example                                                                     Vendor Example
             Compliance                    Microsoft’s Project Cortex connects content in Microsoft 365                     Fidel’s RPA solution for HR & Recruitment assists recruiters
              Reporting                     and external content and enables employees to manage                              in managing the daily chores efficiently
                                            information and streamline processes with advanced                               The RPA solution helps organization to cut down on their
                                            security, compliance and automated workflow                                       administration and operational costs significantly
               Payroll

                                              Vendor Landscape
            Organization
             Directory

              Benefits
           Administration
            & Enrollment

           Salary & Wage
             Structures

             Mobile App                                                                   Strength of the feature in SaaS and Mobile

Sources: TalentLyft; SME Networks; Fidel; CIO Economic Times                                                                                                       Capgemini Invent 2020. All rights reserved |   8
HCM Cloud Watch 2020 Capgemini Invent, Netherlands - September 2020
Chatbot along with human interaction and mobile
  technologies are in trend for workforce management
    1. HRM Core Functions   2. Workforce Management   3. Compensation   4. Recruitment and Onboarding   5. Performance and Talent   6. Learning and Development   7. Employee Engagement    8. HRMS Platform

                                                                                      Workforce Management

                                                 Market Trends

                                             Human+bots management which is blended workforce management and Mobile technology allow companies to manage its staff
           Workforce                                         Humans+Bots - Blended
          Management
                                                                                                                                                    Mobile Technology
                                                             Workforce Management
                                         Description                                                                       Description
             Workforce                     Newest skill in trend is knowing how to orient, develop,                          Companies are using mobile punch option, facial recognition
             Scheduling                     engage, and work side by side with a bot                                           software and kiosk app for capturing the attendance
                                           Human and bot teams will work together and, in many                               This kind of solution is best suited for people on the move
                                            cases, outdo either humans or bots working on their own
           Time Reporting                Vendor Example                                                                    Vendor Example
                                           Kronos: Employee scheduling, Time and attendance,                                Jibble Tech: Biometric Attendance with Facial Recognition
            Paid Time Off
                                            Absent management                                                                BioEnable: Face Recognition Attendance System
                                           NICE IEX: Multi skill simulation and policy management                           BigChange provides a pioneering mobile workforce
                                           Eco time: Labor costing and Leave management                                      management system called JobWatch
            Productivity
              Analysis
                                              Vendor Landscape
             Labor Cost
             Distribution

              Absence
            Management

             Attendance

                                                                                          Strength of the feature in SaaS and Mobile

Sources: Kronos; Jibble; BioEnable; Forbes; Bigchange.com; Kronos                                                                                                  Capgemini Invent 2020. All rights reserved |   9
HCM Cloud Watch 2020 Capgemini Invent, Netherlands - September 2020
AI technologies assist employees to understand the
  benefits they are entitled for and leverage it
    1. HRM Core Functions   2. Workforce Management   3. Compensation   4. Recruitment and Onboarding   5. Performance and Talent   6. Learning and Development   7. Employee Engagement    8. HRMS Platform

                                                                                             Compensation

                                                 Market Trends

                                                  Artificial Intelligence and Online Reward Portal enable companies to personalize employee benefits and educate them

         Compensation                                          Artificial Intelligence                                                           Online Rewards Portal
                                        Description                                                                        Description
            Base Salary                   AI tools help employees to sort through benefit options and                       The online reward portal help companies to ensure that each
           Administration
                                           pick the best one                                                                  employee and recruit understands and updates themselves
                                          It enables employees to get educated with the benefits and                         with their current and future employment deals
            Commissions                    assist them to choose right options                                               This also helps HR in compliance management of employees
                                        Vendor Example                                                                     Vendor Example
            Retirement                     BMW launched several employee benefits programs last                             Willis Towers Watson’s Total Rewards Portal Software helps
            and Savings                     year and to educate its employees BMW took help of Sofia,                         employees to see and understand their entitlements from
               Plans
                                            AI-enabled personalized benefits assistant that can respond                       the organization as part of the employment deal
                                            to workers’ benefits questions through chat and voice
             Pay Equity
              Analysis
                                              Vendor Landscape
                Bonus
              Programs

             Stock and
             Long-term
             Incentives

           Market Pricing

                                                                                          Strength of the feature in SaaS and Mobile

Sources: Business News Daily; Beqom Website; Beqom site; Willis Tower Watson; HR Executive.com                                                                     Capgemini Invent 2020. All rights reserved |   10
Machine Learning and AI assist companies to recruit and
  onboard the right candidates seamlessly
    1. HRM Core Functions   2. Workforce Management   3. Compensation   4. Recruitment and Onboarding   5. Performance and Talent   6. Learning and Development   7. Employee Engagement    8. HRMS Platform

                                                                                  Recruitment and Onboarding

                                                 Market Trends

                                           Machine learning and AI helps in screening and shortlisting right skills from job portals and analyze and scan right candidates from
                                                                                                        their video
        Recruitment and
          Onboarding
                                                                 Machine Learning                                                           AI System based Recruitment
                                        Description                                                                        Description
            Requisitions                                                                                                     The AI system scans videos to analyze candidates facial
                                           Machine learning technologies helps recruiters in screening
                                                                                                                              expressions, body language and word choice and checks
                                            resume or job portals, skill match and shortlisting of right
                                                                                                                              them against traits that are considered to be predictive of
                Job                         candidates for the right job
            Distribution                                                                                                      job success
                                        Vendor Example                                                                     Vendor Example
            Talent Pools                   IBM Watson Recruitment (IWR), uses ML to find information                        Unilever is using AI software from HireVue, it scans the
                                            about the job market and past experiences of candidates                           language that candidates use for example active or passive
             Diversity &                   This helped IBM predict time to fill and identify the                             phrases, tone of voice and speed of delivery along with
             Compliance                     candidates most likely to be successful                                           facial expressions

             Workforce
             Planning                         Vendor Landscape

            Recruitment
             Marketing

          Career Website

              Applicant
              Tracking

            Onboarding                                                                     Strength of the feature in SaaS and Mobile

Sources: IBM; CMS Wire; The Guardian                                                                                                                               Capgemini Invent 2020. All rights reserved |   11
Predictive analytics aids companies to manage talent and
  AI allows employees to explore career growth options
    1. HRM Core Functions   2. Workforce Management   3. Compensation   4. Recruitment and Onboarding   5. Performance and Talent   6. Learning and Development   7. Employee Engagement    8. HRMS Platform

                                                                                      Performance and Talent

                                                 Market Trends

                                                 AI based mobility platform enable employees to explore and advance their career through multiple available prospects
        Performance and                                   Data Science Led Predictive                                                                AI based Mobility
             Talent                                                Analytics                                                                             Platform
                                        Description                                                                         Description
            Performance                   Data science-led predictive analytics can offer a host of                          AI based mobility platform allows employees to build a profile,
             Appraisals
                                           benefits for HR managers including predicting when                                  see the range of jobs that fit their desires, explore new career
                                           employees are preparing to leave their jobs, thereby                                possibilities, and even connect to a mentor to prepare for a
             Succession                    allowing the employer to quickly intervene                                          future role
              Planning
                                        Vendor Example                                                                      Vendor Example
               Goal                        Hewlett-Packard (HP) was facing high level of employee                             IBM’s Watson Career Coach provides employees with career
            Management                      turnover, therefore they combined previous data and                                 guidance, helps them seek new opportunities and enables
                                            attempted to predict who would leave the organization and                           them to pursue continued learning
             Attrition &                    saved an approx. $300 Mn by applying predictive analytics
             Retention
              Analysis
                                              Vendor Landscape
            Continuous
           Performance &
              Coaching

           Talent Review

              Career
           Advancement

                                                                                          Strength of the feature in SaaS and Mobile

Sources: Cio Economic Times; Forbes; Selecthub                                                                                                                     Capgemini Invent 2020. All rights reserved |   12
Gamification and VR are being used by companies for
  training their employees in more engaging manner
    1. HRM Core Functions   2. Workforce Management   3. Compensation     4. Recruitment and Onboarding   5. Performance and Talent   6. Learning and Development   7. Employee Engagement    8. HRMS Platform

                                                                                      Learning and Development

                                                 Market Trends

                                           Companies are moving towards Virtual Reality and Gamification for training employees in a digital, engaging and practical method
          Learning and
          Development                                                   Gamification                                                                 Virtual Reality (VR)
                                        Description                                                                          Description
            Competency                    Gamification uses gaming techniques to create digital                               Through VR solutions companies can offer a range of training
            Assessment
                                           employee experience in their regular tasks                                           as diverse as safety training, customer service training,
                                          It keeps the employees engaged through interactive                                   leadership development, and re-inventing the employee
              Learning
              Content                      screens and thereby motivate them to work proactively                                experience etc.
             Creation &                 Vendor Example                                                                       Vendor Example
              Curation
                                           Indusgeeks’ INIT (Interactive Narrative Immersive                                  Verizon has been using VR to train store managers and
             Informal &                     Training) Platform creates a customized gamification                                their team on how to handle a potential store robbery
            Microlearning                   solution which transforms the traditional eLearning content,                       VR allows store managers to practice the nuances of proper
                                            thereby resulting in improved retention                                             response in a potential robbery
             Learning
              Course
           Administration                     Vendor Landscape

             Mentoring

            Professional
            Certification

                                                                                            Strength of the feature in SaaS and Mobile

Sources: Mobile Platform; Hysan; AI & LXP; Harbinger; Forbes; Empxtrack                                                                                              Capgemini Invent 2020. All rights reserved |   13
Wearable technology keeps a track on employee's health
  and chatbots resolve employee queries in real time
    1. HRM Core Functions   2. Workforce Management   3. Compensation   4. Recruitment and Onboarding   5. Performance and Talent   6. Learning and Development   7. Employee Engagement    8. HRMS Platform

                                                                                       Employee Engagement

                                                 Market Trends

                                                       Companies are using gamification techniques and wellness platforms to improve employee work performance
           Employee                                                  Wearable
          Engagement                                                                                                                               AI Backed Chatbots
                                                                    Technology
                                        Description                                                                        Description
            Engagement                                                                                                       AI-backed chatbots enable both the employee and HR to
                                          Wearable technologies work as a health monitors which
            Measurement                                                                                                       keep the engagement conversation going
              Surveys                      tracks individual employee’s health such as sleep cycles etc.
                                                                                                                             It allows HR practitioners to understand sentiment so they
                                          They can also detect major health concerns, like if an
                                                                                                                              can address potential roadblocks to act and boost
                                           employee’s blood pressure increases dramatically
             Rewards &                                                                                                        engagement and reduce turnover
             Recognition                Vendor Example                                                                     Vendor Example
                                           Hitachi uses wearable devices within the workplace                               Espressive’s solution is specifically designed to help
               Case                        They found that employees who experienced more variation
            Management                                                                                                        employees get answers to their most common questions
                                            in physical activity, as opposed to repetitive tasks, were                        (PTO, benefits, etc), without burdening the HR team
                                            happier and more productive
             Employee
           Communication
                                              Vendor Landscape
              Wellness
              Programs

               Digital
             Employee
             Experience

                                                                                          Strength of the feature in SaaS and Mobile

Sources: Safe Guard Global; Forbes; CMS Wire; Select Software                                                                                                      Capgemini Invent 2020. All rights reserved |   14
Employee Experience can be improved by providing
  Digital Tools to employees for managing their careers
    1. HRM Core Functions   2. Workforce Management   3. Compensation    4. Recruitment and Onboarding   5. Performance and Talent   6. Learning and Development   7. Employee Engagement    8. HRMS Platform

                                                                                              HRMS Platform

                                                  Market Trends

                                                              Companies are leveraging Digital tools and people analytics tool to perform seamless HR operations

         HRMS Platform                                              People Analytics                                                               Employee Experience
                                         Description                                                                        Description
               People                      People Analytics enable organizations to perform behavioral
              Analytics                                                                                                        Employee Experience can be enhanced by digitization of HR
                                            assessments to discover candidates’ critical skills
                                                                                                                                services such as providing digital tools to help employees
                                           HR team needs to understand key talent management
                                                                                                                                manage their careers and engagement
             Integration                    measures and consult stakeholders using data science
                                         Vendor Example                                                                     Vendor Example
                                           IBM’s “Predictive Attrition Program” developed with Watson
            Process Flow                                                                                                      Servicenow’s Cloud based Now platform possesses features
                                            can predict employee flight risk with 95% accuracy
                                                                                                                               such as automated workflow, service portal, virtual agent
                                           IBM built the algorithm using sources like recruitment data,
                                                                                                                               and performance analytics
              Content                       tenure, and employee sentiment, measured via Social Pulse
            Management/
             Document
            Management                         Vendor Landscape

               Security

                Social
            Collaboration

                                                                                            Strength of the feature in SaaS and Mobile

Sources: Business World; IBM; Safe Guard Global; Rise People; HR Technologist; Businessworld.in                                                                     Capgemini Invent 2020. All rights reserved |   15
TABLE OF CONTENTS

             01   Context

             02   Executive Summary

             03   HCM Cloud Solution Feature Overview

             04 Market Trends

             05   Vendor Landscape

             06   Vendor Deep Dive

             07   Contacts

                                                   Capgemini Invent 2020. All rights reserved |   16
AI, machine learning and HR analytics are the key
  trends within HCM Cloud Market
  HCM Cloud Market Trend Highlights - 2020

                                                                                             Key Trends

                                                                                                                Self- service portals
                                                                  AI and Machine
                                                                                                               and experience layers
                                                                     Learning
                                                                                                                       in Cloud

                               HR Analytics                                              Key Trends in HCM                              Cloud based Digital
                                                                                               Cloud                                       applications

                                                                Expansion of HCM
                                                                                                         AI-dependent data and risk
                                                                cloud-based tools
                                                                                                           management for cloud-
                                                                                                              hosted systems

Sources: Olxpeople; Hrtechnologist; Pockethrms; Oracle; PRNnewswire; Prweb; Globenewswire; Businesswire; HR Technologist; Sumtotal                  Capgemini Invent 2020. All rights reserved |   17
Emerging tech like AI, VR, Chatbots are significantly
  transforming HR processes
  Emerging Technologies and Innovations in HR

                           Continued growth of AI                                           Chatbots
                            The application of AI in HR is growing rapidly on account of    Chatbots are expected to be on rise on account of surge in
                             surge in the adoption of HCM systems in organizations            self-service portals
                            AI is significantly being leveraged for the hiring process      Chatbots can help quickly resolve issues and provide
                             helping to identify top candidates for a job opening             answers instead of waiting for a phone call or email

                           Expansion of Cloud-based HCM tools                               Virtual and remote work technologies
                            Many companies are expected to shift to newer Cloud-based       Many companies are expanding the use of remote workers
                             HCM systems on account of upgrade in IT infrastructure           which is expected to increase the investment in technologies
                            Switching to a Cloud-based system will likely continue to be    Video conferencing and use of other collaboration tools are
                             a top choice and priority for 2020                               likely to be on rise on account of remote working

                           Employee self-service portals                                    Increased use of Virtual Reality
                            Self-service portals have become popular among employees        VR would help the candidate to get a better understanding
                             as three fourths of full-time workers in US expect employers     of the organization and its work environment
                             to provide high levels of self-service for HR tasks             An AR/VR-based application can scan the candidate’s face
                            Helps save money and offers a better experience                  and show all key details during an interview process

                           Use of specialized HR tools                                      New wellness technologies
                            Many organizations are opting to purchase separate systems      Most employees expect their companies to offer wellness
                             for various HR functions rather than legacy HCM systems          benefits
                            There is expected to be newer innovations in software and       Newer apps to help with fitness goals and virtual access to
                             frequent releases for modern mobile-driven workplace             mental health professionals are set to be in trend

Sources: Talentlyft; TCS                                                                                             Capgemini Invent 2020. All rights reserved |   18
The growth in HCM market is driven by increased usage
    of digital platforms and tools by employees
    HCM Market Overview
                                                                         Global HCM Software Market Landscape

        Global HCM Software Market                     The key factor driving the growth of global human capital management (HCM) software market is increasing industrialization leading to surge in
                                                        manpower that requires for human resource management using the IT, digital platforms & digitalization

         $15 Bn                     $29 Bn
                                                       Technologies like AI, ML, Block chain, Cloud based software are being used for the daily accessing of human behavior
                                                       North America is expected to dominate the global HCM software market on account of growth in IT services with technological advancement
                  CAGR – 10.1%                          using IoT, Cloud based platforms, AI followed by Europe
          2018                       2025
                                                       Europe is expected to witness a significant growth due to rising adoption of advanced technology and consumer spending

Significant number of companies are using best of breed solutions, on account of improved employee experience forming better interaction with employees as well
                                           as better analytics or automation features as compared to the big vendors

                                                                               Future State of HCM Landscape
                                  Strategic HCM Investments                                                                              Tactical Investment in HCM
             Localized HCM                                      Scalable and Strategic                          Automated Administration                          Minimal Automation to
         Technology investments                                      investments                                    of HR processes                               manage HR processes
  IHRSD* solutions centralize common                   Cloud HCM Suite supports core HR                                                                  Light Cloud HCM Suite covering
                                                                                                          Payroll/ benefits may be outsourced              most essential functionality or
   administrative HR processes                           and most TM suites
                                                                                                          RPA is utilized to drive efficiency in           continued use of on-premises HRMS
  BI solution aggregates data from                     AI applied in many functions to
                                                                                                           HR service delivery and outsourcing             Continued mix of payroll outsourcing
   multiple systems for consolidated                     augment decision support and UX
                                                                                                          Administration focused worker and                and internally hosted payroll
   reporting and analytics                              Enterprise WFM solutions meet
                                                                                                           manager self-service, often mobile              Stand-alone basic WFM, together
  Business units and local entities                     industry requirements and include
                                                                                                           enabled                                          with scheduling for some industries
   select TM, payroll and WFM tools                      labor analytics
                                                                                                          Investments in specialist TM
  Light Cloud core HR app for single                   HR shared service deployments are
                                                                                                           solutions where HCM suite has gaps
   version of truth across entities,                     common and enabled by IHRSD
   sometimes as part of global TM suite                  solutions

  Sources: Marketwatch; Gartner (2019-2021 Strategic Roadmap for HCM Technology Investments)                                                                  Capgemini Invent 2020. All rights reserved |   19
  Notes: HRIT (HR information technology); IHRSD ( Integrated HR service delivery); WFM (Workforce management); TM (Talent management)
AI technologies are significantly being deployed in areas
  of remote working, decision making and training
  HCM Market Overview
                                                             Global HCM Software Deployment Market Landscape

        Forecasted Percentage Share of HCM Software
                                                                             Market Trends
              Deployment Market, (2015-2020)

                                                                                 AI and Machine Learning based application
                                                                                  AI-based recruiting to focus on eliminating bias to build inclusivity
        100%      100%       100%       100%       100%    100%                   Online on-demand AI-enabled platforms to enable remote work
                                                                                  Improved and agile processes driven by AI to elevate the employee experience
                              50%            46%   42%     38%
         60%       55%                                                            Continuous performance management with AI
                                                                                  AI-powered on-the-job simulated training tailored to specific needs
                              50%            54%   58%     62%
         40%       45%                                                            Human and AI collaboration for better decisions
                                                                                  AI-dependent data and risk management for Cloud-hosted systems
         2015      2016       2017       2018      2019E   2020E                  AI to be used to create a culture of wellbeing and happiness at work
                            Saas      On-premise                                  Machine learning tools to help HR and management personnel in applicant tracking
                                                                                   and assessment
                                                                                  Machine Learning based individual skills management and performance development
       SaaS will be the dominant mode of HCM software delivery                    platform
        for large organizations in North America, moving from 45%
        of the market in 2016 to more than 60% by 2020
       On-premises-based HCM software will still account for about              Robotics and autonomous agents
        two-thirds of the market in emerging markets through 2020
                                                                                  The quality of conversational chatbots are predicted to get better at mimicking actual
       By 2020, on-premises HCM systems will have an average life                 human conversation
        span of 7-9 years and will be replaced by or upgraded to
        new technology                                                            Chatbots are offering employees instant access to the right data, making HCM
                                                                                   portals systems productive enhancing and self-service portals
       Technology that will replace on-premises are in-memory
        technology, big data, IoT capabilities, machine learning                  Automated video-based interviewing is another area redefining the traditional talent
        and artificial intelligence                                                pool management functionalities

Sources: Hrtechnologist; Netscribes; Emerj                                                                                                 Capgemini Invent 2020. All rights reserved |   20
There is a continued increase in adoption across each
  category by size, in all HR technology category
  Trends in HCM Cloud Adoption Processes

                                                  HCM Cloud Adoption Processes (n = 1,892 respondents)
                                                                                                                   Microsoft Excel                                             98%
                                                Microsoft Excel remains the most popular                     Embedded Core HR                             63%
                                                 tool for BI, with over 98% of organizations                       Embedded TM                           56%
                           BI/ HR                using it for HR efforts                                    Platform BI Solutions                             72%
                                                                                                               Visualization Tools                              77%
                           Analytics            Large organizations prefer to use BI                            Data Warehouse                          56%
                                                 Visualization Tools for their HR intelligence                    Embedded WFM                 37%
                                                                                                                  Statistical Tools            37%
                                                                                                           HR Workforce Analytics            30%
                                                                                                                       Data Lakes          24%

                                                                                                                          LinkedIn                                       83%
                                                 For many organizations, solutions such
                                                  as LinkedIn and Collaboration tools have                               Facebook                            62%
                           Social                 become almost standard enterprise                            Collaboration Tools                                       84%
                           Application            technologies
                                                                                                                           Twitter                     50%
                           for HR                Large organizations are more likely to
                                                  use formal Collaboration and Corporate                        Corporate Network                            61%
                                                  Networking applications                                                 Youtube                    47%

                                                                                                     Employee Referral Application                                 58%
                                                 For Candidate Management,
                                                                                                    Employer Branding Technology                         45%
                                                  organizations mostly rely on their
                           Exploring              primary Recruiting application, used for               Talent Pool Management                        42%
                           new Talent             Employee Referral Management and                     Social Searching/ Matching                  35%
                           Acquisition                                                                      Behaviour Assessment                 33%
                                                  Employer Branding activities
                                                                                                 Marketing Campaign Management                 29%
                           Tools                 LinkedIn is the preferred application for            Video Screening/Interviews              29%
                                                  Social Searching/Matching                               Game Based Recruiting       6%

Sources: Sierra-Cedar 2019–2020 HR Systems Survey Results                                                                                     Capgemini Invent 2020. All rights reserved |   21
Gen Z being from the digital background prefers face-to-
  face interaction over electronic tools
  Employment Conditions for NextGen Workforce

        Face-to-Face                      Gamified                           Mentorship             Digital Natives         Individualistic and             Hybrid Work
         Interaction                  Incentive Systems                   Gen Z would be on       Gen Z, millennial         Independent                      Model
    Most Gen Z* prefer                Gen Z being a                      constant lookout for     and digital native       To retain gen Z,          Gen Z are interested
     face-to-face                       gamer generation,                  opportunities to         employees are             employers should           in a hybrid approach
     interactions                       will always look for               develop their skills     internet savvy and        reconsider employee        to work i.e. time
    As per a study report              a challenging                      or acquire new ones      well accustomed to        evaluation system          split between home
     53% of Gen Z-ers                   business                          Therefore, employers     messaging                 to accommodate the         and workplace
     prefer in-person                   environment and                    needs to think about     platforms                 formal, annual
     communication over                 more gamified                      mentorship which                                   appraisal one-on-
                                                                           will always come        Employers needs to
     electronic tools                   incentive system                                                                      one sessions with
                                                                           before financial         create initiatives
                                                                                                                              ongoing, informal
                                                                           reward for a gen Z       that leverage the
                                                                                                                              reviews
                                                                           employee                 collective digital
                                                                                                                             SuccessFactors, an
                                                                                                    intelligence of Gen Z
                                                                                                                              HRM system rolled
                                                                                                    graduates and their
                                                                                                                              out feedback from
                                                                                                    natural attraction
                                                                                                                              employers to
                                                                                                    for the digital realm
                                                                                                                              engage with
                                                                                                                              Millennial and Gen Z
                                                                                                                              workers

Sources: Risepeople; Selecthub; Hrtechnologist   *Generation Z (Gen Z)                                                                       Capgemini Invent 2020. All rights reserved |   22
TABLE OF CONTENTS

             01   Context

             02   Executive Summary

             03   HCM Cloud Solution Feature Overview

             04 Market Trends

             05   Vendor Landscape

             06   Vendor Deep Dive

             07   Contacts

                                                   Capgemini Invent 2020. All rights reserved |   23
Oracle, SAP SuccessFactors and Workday provide almost
  all HR functionalities in the Cloud
  Summary of HR Solution Vendor profiles

                   Applications
                                                                           Recruitment
                                     HRM Core     Workforce                            Performance Learning and Employee     HRMS
                                                            Compensation       and
      Vendors                        Functions   Management                             and Talent Development Engagement   Platform
                                                                           Onboarding

                                                                                                                                                   Full
                                                                                                                                                   Functionality

                                                                                                                                                    Medium
                                                                                                                                                    Functionality

                                                                                                                                                   0 Solutions

Sources: Capgemini Invent Analysis                                                                                      Capgemini Invent 2020. All rights reserved |   24
TABLE OF CONTENTS

             01   Context

             02   Executive Summary

             03   HCM Cloud Solution Feature Overview

             04 Market Trends

             05   Vendor Landscape

             06   Vendor Deep Dive

             07   Contacts

                                                   Capgemini Invent 2020. All rights reserved |   25
We have rated the vendors using categorization of
    HCM features
    Vendor Deep Dive - HCM Cloud Solution Feature Overview

     HRM Core                Workforce                                         Recruitment and        Performance and       Learning and          Employee
                                                     Compensation                                                                                                         HRMS Platform
     Functions              Management                                           Onboarding                Talent           Development          Engagement

      Employee                Workforce                Base Salary                 Workforce             Performance         Competency           Engagement                    People
1                                                1                       1         Planning       1                     1                                             1
       Records          1    Scheduling &             Administration                                      Appraisals         Assessment      1    Measurement                  Analytics
                              Rostering                                                                                                             Surveys
                                                          Bonus           2       Requisitions              Goal               Learning
2      Payroll                                   2      Programs                                  2      Management            Content             Rewards &          2       Integration
                        2   Time Reporting                                                                              2                    2
                                                                                                                              Creation &           Recognition
                                                                                  Recruitment                                  Curation
       Benefits                                                           3                              Continuous
                                                                                   Marketing      3     Performance &
3   Administration                               3    Commissions                                                                                    Case             3      Process Flow
     & Enrollment       3     Attendance                                                                   Coaching           Informal &     3
                                                                                                                        3    Microlearning        Management
                                                                                      Job
                                                                          4       Distribution
    Salary & Wage                                                                                          Career                                                              Content
                                                        Stock and                                 4
4                                                4                                                                            Learning             Employee                  Management/
      Structures        4    Paid Time Off              Long-term                                       Advancement                          4                        4
                                                                                                                        4      Course            Communication                Document
                                                        Incentives               Career Website
                                                                          5                                                 Administration                                   Management
       Jobs &                                          Retirement
5     Positions                Absence           5     and Savings                                       Succession                                 Wellness
                       5                                                                          5                                          5
                             Management                   Plans                                           Planning      5     Mentoring             Programs          5         Security
                                                                          6       Talent Pools

     Compliance               Productivity                                                                Attrition &                                Digital
6                      6                         6    Market Pricing               Applicant                                 Professional                                        Social
      Reporting                 Analysis                                                          6       Retention     6                    6     Employee           6
                                                                          7        Tracking                                  Certification                                   Collaboration
                                                                                                           Analysis                                Experience

     Organization             Labor Cost                Pay Equity                Diversity &
7                      7                         7                        8                       7     Talent Review
      Directory               Distribution               Analysis                 Compliance

                                                                          9       Onboarding

Sources: The Forrester Wave: SaaS Human Resource Management Systems, Q3 2017                                                                     Capgemini Invent 2020. All rights reserved |   26
Oracle Cloud HCM provides solution from hire to
  retire including talent and workforce management
  Oracle Profile (1/2)
                                                                                        Company Overview

    Company                  Oracle Corporation                                                 Oracle Cloud HCM is a solution connecting every human resource process from hire to
                                                                                                 retire including global HR, talent management, workforce management, and payroll
    HCM Solutions            Consulting, Implementation, maintenance and
    Services                 support                                                            It’s also the most connected solution across the enterprise, with one Cloud unifying
                                                                                                 HCM across finance, supply chain, and customer experience
    Sector Focus             Diversified customer segment

    Annual Revenue           $39.5 Bn (FY19)

    Employees                1,36,000 (2019)

                   Implemented markets                                                   Security systems                               Integration Systems & Platforms
      Oracle has provided HRMS solutions to 14,000                        The security approach consists of:                       Oracle delivers a mature integration platform
       customers in over 140 countries whereof:                             Role-based access control                               that integrates HCM Cloud and ERP, future proof
        •   8 of the top 10 Fortune 500 companies                           Function security                                       integration of mobile connectivity, IoT and
        •   20 of the top 40 innovative companies                           Data security                                           human based processes
                                                                            Access provisioning and identity management            It also integrates with third-party applications
                                                                            Segregation of duty policies                            and services

                                                      Partner Ecosystem                                                                           Key Clients
                          Cloud Implementors                                           Cloud Resellers

Sources: Oracle Fusion HCM; Oracle Fact Sheet; Oracle Website; Partner-finder                                                                       Capgemini Invent 2020. All rights reserved |   27
Oracle is exploring capabilities to leverage
  connected data enabling multi-device experience
  Oracle Profile (2/2)
            Future Strategies                                                                                                   Strengths

                                                                                                                                         Forrester Wave Cloud Human Capital Management Suites, Q2 2020
                  Oracle is exploring capabilities of leveraging connected data to
                                                                                                                                          named Oracle Cloud HCM as a leader
                   provide consistent experience across devices to enables one source
                                                                                                                                         Oracle’s Self- Service HR for E-Business Suite App offers HR
                   for HR data to improve decision-making
                                                                                                                                          information related to approvals, taxation and benefits to managers
                  Oracle is investing in tech like chatbots, AI, Machine Learning, IOT,
                                                                                                                                          as well as employees
                   Blockchain & voice control for HCM

            Pricing Models                                                                                                      Challenges

                                                                                                                                         The increasing availability of Cloud and SaaS delivery models
                  The Global HR module subscription is priced at per user per month
                                                                                                                                          offered by Oracle and its competitors may unfavorably impact the
                   basis
                                                                                                                                          pricing of the Cloud and license offerings

                                                                                                  SaaS Solutions Portfolio

                                                                                                  Recruitment
                HRM Core                 Workforce                                                                      Performance                  Learning and             Employee                     HRMS
                                                                    Compensation                      and
                Functions               Management                                                                       and talent                  Development             Engagement                   Platform
                                                                                                  Onboarding

        1   2   3   4   5   6   7   1   2   3   4   5   6   7   1   2   3   4   5   6   7   1 2   3   4 5 6 7 8 9   1   2   3   4   5    6   7   1   2   3   4   5   6   1   2   3   4   5   6    1   2   3   4    5     6

                                                                 x                                                                                                  

                                                                                                                                                                                                                  SaaS

Sources: Oracle Website; Oracle – Press Releases; HR Lab; Oracle Annual Report; Betterbuys; Capgemini; HCM- Cloud Service; Oracle- Recruitment; Oracle-Integration                   Capgemini Invent 2020. All rights reserved |   28
SAP SuccessFactors provides a complete suite of HXM
  solutions which covers entire HR spectrum
  SAP Profile (1/2)
                                                                                          Company Overview

    Company                  SuccessFactors Inc. – A SAP Company                                    SAP SuccessFactors is SaaS solution that has recently updated its HCM Suite to HXM
                                                                                                     (Human Experience Management) Suite with a focus towards people – centric
    HCM Solutions
                             SaaS Provider, Implementation, Training and support                     experiences
    Services
                                                                                                    The SAP SuccessFactors HXM Suite is a Cloud-based human resource management
    Sector Focus             All sectors                                                             software system which is organized into 4 categories such as employee experience
                                                                                                     management, Core HR and Payroll, Talent Management and HR Analytics and
    Annual Revenue           $27,533 Mn (2019)                                                       Workforce Planning
                                                                                                    SAP SuccessFactors has more than 6,800 customers on its Human Experience
    Employees                100,330 (2019)
                                                                                                     Management (HXM) Suite
                   Implemented markets                                                     Security systems                                          Integration Systems & Platforms
      SAP Success Factors has presence across North                      Security is incorporated from the bottom up                           SAP provides capability for integrating SAP
       America, Latin America, Europe, Asia Pacific and                    across all phases of software development cycle                        SuccessFactors to SAP Cloud, on-premise
       MENA (Middle East and North Africa)                                SAP SuccessFactors provides added physical,                            solutions and leading third-party HR services
      Payroll is natively supported for about 46                          network and application security                                      Provides integration with custom business apps
       countries                                                                                                                                  and real time integration on SAP Cloud platform
      Used by more than 4,800 customers and more                                                                                                Master data integration across SAP S/4HANA and
       than 40 million users in 177 countries                                                                                                     SAP SuccessFactors software

                                                     Partner Ecosystem                                                                                        Key Clients
               Sales Partners                            Software Partners              Implement service and support
                                                                                                      Partners

Sources: SuccessfactorHXM; SAP Clients ;Annual Report 2019; Statista- Number of Employees; SAP Success Factor; SAP-Integration; SAP-Security;                   Capgemini Invent 2020. All rights reserved |   29
HXM suite posses AI based recruiting capabilities and job
  matching through its technology partners
  SAP Profile (2/2)
            Future Strategies                                                                                                     Strengths

                   The recent introduction of SAP’s HXM (Human experience                                                              Updated HCM suite to HXM to focus on employee experience
                    management solutions) focuses on employee experiences to get                                                         management tools by SAP Qualtrics and AI-based user experiences
                    better business results                                                                                             Delivers AI-assisted recruiting capabilities such as complex
                   HXM enhances experiences by leveraging technologies such as                                                          interview scheduling and applicant-job matching via partners
                    machine Learning based recommendations as well as embedding a                                                       SAP SuccessFactors App offers view on employee profile,
                    chat function                                                                                                        organization and time off balance

            Pricing Models                                                                                                        Challenges
                   Offers consumption-based model in certain regions wherein one
                    pays each month only for the eligible services actually used                                                        In respect to technical product capabilities, SAP has issues
                   SAP Pay-As-You-Go is currently available by invitation only                                                          associated with disparate acquired architectures, such as complex
                   Subscription based pricing model available with 9 different pricing                                                  implementations, release absorption and reporting
                    tiers based on no. of users with one-year term subscription                                                         The core functions in the suite were heavily under construction last
                   Contract duration is 3 or 5 years and sales partners can sell                                                        year and are only now stabilizing and becoming more mature
                    subscriptions

                                                                                                  SaaS Solutions Portfolio

                                                                                                 Recruitment
                 HRM Core                  Workforce                                                                  Performance                  Learning and             Employee                        HRMS
                                                                      Compensation                   and
                 Functions                Management                                                                   and talent                  Development             Engagement                      Platform
                                                                                                 Onboarding

        1    2    3   4   5   6   7   1   2   3   4   5   6   7   1   2   3   4   5   6   7   1 2 3 4 5 6 7 8 9   1   2   3   4    5   6   7   1   2   3   4   5   6   1   2   3   4     5   6    1    2     3   4    5   6

                                                                                    x                                              x           x                       

                                                                                                                                                                                                                 SaaS

Sources: SuccessFactors Website; HR-Lab; LinkedIn-Pricing; FutureSAP; SAP- Saving Plans; SAP- Compensation; SAP- Pay Equity; SAP- Recruitment; Forrester                               Capgemini Invent 2020. All rights reserved |   30
Workday has a large client base with companies like
  Target, Hewlett Packard and Sanofi
  Workday Profile (1/2)
                                                                                        Company Overview

    Company                 Workday                                                               Workday is a leader in enterprise-class, Software-as-a-Service (SaaS) solutions for
                                                                                                   managing global businesses, combining a lower cost of ownership
    HCM Solutions
                            SaaS provider, implementation training and support                    Workday provides enterprise Cloud applications for finance and human resources
    Services
                                                                                                   worldwide
    Sector Focus            HCM and Financial Management applications                             Workday HCM’s key product areas include HR Management, Organization
                                                                                                   Management, Business Process Management, Reporting and Analytics, Absence
    Annual Revenue          $3.6 Bn (31 Jan, 2020)                                                 Management, Compensation Management and Talent Optimization
    Employees               10,500 (2019)

                   Implemented markets                                                   Security systems                                   Integration Systems & Platforms
     Worldwide 2200 organizations selected Workday                      The security approach consists of                             Partners with companies to integrate its product,
      HCM                                                                 Security                                                     the process are -
     Workday HCM Suite is operating in 200+                                • Organizational Security                                   •   Project Plan Review
      countries and it is available in 30 languages                         • Architectural Security                                    •   Prototype Configuration Review / Integration
        •   Medium sized businesses as well as top 50                       • Operational Security                                      •   Final Configuration Review
            enterprises selected Workday                                  Privacy                                                     Workday’s open standard based APIs provides
                                                                            • Robust Privacy Program                                    100+ SOAP* or REST* based web service as
                                                                            • Global Privacy Standards                                  well as integration with middleware platforms

                                                    Partner Ecosystem                                                                                 Key Clients
              Service Partners                           Software Partners                   Global Payroll Partners

Sources: Workday Newsroom; WorkdayDatasheet; Globenewswire; Macrotrends                                                                                  Capgemini Invent 2020. All rights reserved |   31
Notes: SOAP* (Simple Object Access Protocol); REST* (Representational State Transfer)
Workday’s Skill Cloud offers strong skills management
  features
  Workday Profile (2/2)
             Future Strategies                                                                                                     Strengths
                    Workday is targeting to expand in global market especially in EMEA                                                  Workday App provides features such as administrative task
                     and APAC regions                                                                                                     management and interactive reports and dashboards
                    For sales growth Workday will open offices in South Africa and Italy                                                It’s uptime SLA* performance along with zero exclusions is 99.89%
                    Workday is focusing on technologies like conversational computing,                                                  Workday offers Skills Cloud for skills management with skills count
                     analytics and AI                                                                                                     and an ontology of more than 55,000 skills giving the company an
                    Focused on people experience by introducing new features of                                                          edge over its competitors in terms of recruiting, learning,
                     Workday Help and Workday Journeys                                                                                    workforce analytics and workforce planning

             Pricing Models                                                                                                        Challenges
                   Workday’s provide two options for payment:
                                                                                                                                         High competition from SAP/Success Factors and Oracle, they have
                    One-time payment
                                                                                                                                          established on-premise client base
                    Quarter Based
                                                                                                                                         Workday’s strategy is focused on direct sale only and it has lack of
                    Workday charges based on the number of modules and users on
                                                                                                                                          established reseller program
                     the platform
                                                                                                                                         Workday’s pricing is higher than the competitors
                    Offers Workday Payroll Connector to integrate bi-directionally to
                                                                                                                                         Payroll capabilities is lacking in supporting global payroll natively
                     any third-party payroll application

                                                                                                   SaaS Solutions Portfolio

                                                                                                  Recruitment
                  HRM Core                  Workforce                                                                  Performance                  Learning and             Employee                        HRMS
                                                                       Compensation                   and
                  Functions                Management                                                                   and talent                  Development             Engagement                      Platform
                                                                                                  Onboarding

         1    2    3   4   5   6   7   1   2   3   4   5   6   7   1   2   3   4   5   6   7   1 2 3 4 5 6 7 8 9   1   2   3   4    5   6   7   1   2   3   4   5   6   1   2   3   4     5   6    1    2     3   4    5   6

                                                                                     x                                              x           x                       

                                                                                                                                                                                                                  SaaS

Sources: Nelson Hall Report; Finances Online; Hcmtechnologyreport; Reviews; Forrester; Thirdpartypayroll                                                                                Capgemini Invent 2020. All rights reserved |   32
*Note: SLA-Service Level Agreement
Cornerstone OnDemand offers easy plug and play
  applications with pre-built integrations
  Cornerstone OnDemand (CSOD) Profile (1/2)
                                                                                      Company Overview

    Company                 Cornerstone OnDemand                                              Cornerstone OnDemand offers Cloud-based SaaS solution; it offers four types of HCM
                                                                                               suites such as recruiting suite, learning suite, performance suite and HR
    HCM Solutions           Recruiting, learning, performance and HR                           administration suite
    Services                administration suites                                             The company offers implementation, integration and other consulting services to its
                                                                                               users
    Sector Focus            Diversified customer segment                                      The company has offices in the US, the UK, France, Germany, Spain, Italy, the
    Annual Revenue          $150.1 Mn (FY20-Q1)                                                Netherlands, Denmark, Belgium & Luxembourg, Norway, Sweden, Finland,
                                                                                               Switzerland, Israel, South Africa, Australia & New Zealand, India, Japan, Hong Kong,
    Employees               Approx. 3000 (2020)                                                Singapore, Mexico, Brazil and Argentina

                   Implemented markets                                                 Security systems                               Integration Systems & Platforms
      Cornerstone has presence in 192 countries                         The security approach consists of                        Cornerstone OnDemand easily plug-and-play
      More than 70 million users in 180 countries and                    Comprehensive Security and Compliance                   with several pre-built integrations
       products in over 40 languages                                      Advanced Data Protection and Data Privacy
                                                                          Global IT Security, Privacy & Compliance Team,
                                                                           Cross Border

                                                    Partner Ecosystem                                                                           Key Clients

Sources: Cornerstone company website; Cornerstone Partners; Cornerstone Clients                                                                   Capgemini Invent 2020. All rights reserved |   33
CSOD offers smooth integration landscape and complies
  to GDPR standards
  Cornerstone OnDemand (CSOD) Profile (2/2)
            Future Strategies                                                                                                 Strengths

                                                                                                                                       Cornerstone Learn App provides learning, courses, and new content
                   CSOD is focusing on technology by leveraging more machine                                                           based on one's interests, role and career
                    learning, AI and enhanced analytics for better UX*                                                                 It provides pure-play Cloud on a single database and single code
                   CSOD is investing on innovation and enhanced features in its                                                        line with no bolt-on acquisitions
                    platform modules                                                                                                   It offers smooth UX and simple integration landscape and follows
                                                                                                                                        GDPR* standards

            Pricing Models                                                                                                    Challenges

                                                                                                                                       High competition from SAP/Success Factors and Oracle since they
                                                                                                                                        have established on-premise client base
                                                                                                                                       Brand awareness for Core HR and HCM is less as compared to their
                   Cornerstone OnDemand’s pricing is based on pay per user/month
                                                                                                                                        learning and talent management capabilities
                                                                                                                                       Lack of core module and capabilities which is mostly preferred by
                                                                                                                                        clients from Cloud HR solutions

                                                                                                  SaaS Solutions Portfolio

                                                                                                 Recruitment
                 HRM Core                  Workforce                                                                  Performance                  Learning and             Employee                      HRMS
                                                                      Compensation                   and
                 Functions                Management                                                                   and talent                  Development             Engagement                    Platform
                                                                                                 Onboarding

        1    2    3   4   5   6   7   1   2   3   4   5   6   7   1   2   3   4   5   6   7   1 2 3 4 5 6 7 8 9   1   2   3   4   5    6   7   1   2   3   4   5   6   1   2   3   4   5   6     1   2     3    4     5   6

                x               x   x         x   x   x            x      x   x                                                         x   x   x                               

                                                                                                                                                                                                               SaaS

Sources: NelsonHall NEAT Report; Finances online                                                                                                                                   Capgemini Invent 2020. All rights reserved |   34
*Note: GDPR-General Data Protection Regulation; UX-User Experience; EU-European Union
PeopleFluent provides an integrated talent acquisition,
  management and learning solution
  PeopleFluent Profile (1/2)
                                                                              Company Overview

    Company               PeopleFluent Inc.                                             PeopleFluent is the provider of talent acquisition, talent management and workforce
                                                                                         compliance services
    HCM Solutions         Professional services, Customer community,
    Services              Education, Support, Talent management essentials              The company integrates pervasive video, strategic analytics and collaborative social
                                                                                         technologies into a complete suite of talent management applications to address
    Sector Focus          Healthcare, Manufacturing, Financial services, Retail          productivity loss and diminished financial results
                                                                                        They provide features such as, workforce planning and analytics, enterprise
    Annual Revenue        $210 Mn (Q2-20)                                                collaboration, compliance and diversity management, social engagement, contingent
                                                                                         labor management/vendor management, employee and manager communications
    Employees             1000

                    Implemented markets                                           Security systems                               Integration Systems & Platforms
     More than 5,100 enterprises and organizations              PeopleFluent’s software has ISO 27001                     Unifies all the talent acquisition and talent
      from all over the world trust PeopleFluent to               certification                                              management processes into a single,
      help boost employee engagement and                         API available                                              collaborative workspace
      performance to drive better business results                                                                          Devices Supported: Windows, Android,
                                                                                                                             iPhone/iPad, Mac, Web-based
                                                                                                                            It is used by more than 5 million users in 214
                                                                                                                             countries and territories around the world

                                              Partner Ecosystem                                                                           Key Clients
                       Reseller Partners                                Group Partner Companies

Sources: In-Notes                                                                                                                            Capgemini Invent 2020. All rights reserved |   35
PeopleFluent can be integrated with core HCM system
  through its Data Integration managed service solution
  PeopleFluent Profile (2/2)
            Future Strategies                                                                                                 Strengths
                                                                                                                                       Expert implementation and onboarding with a team of consultants
                                                                                                                                        and certified project managers with average 8 years of experience
                   The company is investing in enhancing their technological solutions                                                Dedicated account management and global customer support
                    such as video, social collaboration, and employee communication                                                    PeopleFluent can be integrated with many core HR/HCM system
                    technologies within their solutions                                                                                 through its Data Integration managed service solution
                                                                                                                                       Launched a new enterprise recruiting solution with integrated
                                                                                                                                        texting, video, social and mobile app collaboration

            Pricing Models                                                                                                    Challenges

                                                                                                                                       The system is not very intuitive, and one needs to attend training
                   PeopleFluent offers subscription-based pricing or Quote-based plan
                                                                                                                                        to learn now to navigate
                    for its talent management solutions
                                                                                                                                       Involves multiple steps for posting a position

                                                                                                  SaaS Solutions Portfolio

                                                                                                 Recruitment
                 HRM Core                  Workforce                                                                  Performance                  Learning and             Employee                      HRMS
                                                                      Compensation                   and
                 Functions                Management                                                                   and talent                  Development             Engagement                    Platform
                                                                                                 Onboarding

        1    2    3   4   5   6   7   1   2   3   4   5   6   7   1   2   3   4   5   6   7   1 2 3 4 5 6 7 8 9   1   2   3   4   5    6   7   1   2   3   4   5   6   1   2   3   4   5   6     1   2     3   4    5   6

                               X         x         x      X         x   x          x                                                     x                      x          

                                                                                                                                                                                                               SaaS

Sources: Financesonline; Company Website; Appsruntheworld                                                                                                                          Capgemini Invent 2020. All rights reserved |   36
TalentSoft offers comprehensive HR and digital learning
  solution for organizations of all sizes
  TalentSoft Profile (1/2)
                                                                                      Company Overview

    Company                   TalentSoft SA                                                    Talentsoft is a Cloud-based talent management software vendor and offers solutions
                                                                                                such as recruitment software, my Talentsoft, performance and competencies,
    HCM Solutions             Cloud-based talent management and learning
                                                                                                learning, talent review, compensation, workforce planning, hub, analytics and hello
    Services                  software provider
                                                                                                talent
    Sector Focus              Diversified customer segment                                     The company also offers services such as professional, technology, TalentSoft
                                                                                                academy, client support and community
    Annual Revenue            €52 Mn (2019)                                                    The company has offices in France, the UK, Denmark, Switzerland, Italy, Norway, the
                                                                                                Netherlands, Sweden & Norway, Germany, Belgium & Luxembourg, Spain, etc.
    Employees                 600

                    Implemented markets                                                Security systems                                Integration Systems & Platforms
      Talent application is implemented throughout                       TalentSoft’s software and related services are         Integrates talent management and talent
       markets of 130 countries and in 27 languages                        ISO 27001:2013 certified                                acquisition under one single window
      Implemented in Europe, Canada, Brazil, the US,                     Highly secured data centres, privacy by design         It is a flexible solution that adapts to regional
       Algeria, Morocco, Mauritius, Senegal,                               and by default                                          and global best practices while complying with
       Singapore, Mexico, Colombia and South Africa                                                                                European and international regulations
      50 new clients in the DACH region and 30 new                                                                               Talentsoft works with approximately 11
       in Benelux region in 2019                                                                                                   integrators

                                                       Partner Ecosystem                                                                         Key Clients
               Consulting firms                            Integrators                           Resellers

Sources: TalentSoft website; Talentsoft; Integrators                                                                                               Capgemini Invent 2020. All rights reserved |   37
TalentSoft's Cloud technology enables companies to
  manage their talents intuitively and assures data protection
  TalentSoft Profile (2/2)
             Future Strategies                                                                                                 Strengths
                                                                                                                                        Strong innovation with performance management solutions such as
                    International growth with new operations in Netherlands
                                                                                                                                         Continuous Conversation
                    Expanding customer portfolio in France and Canada
                                                                                                                                        90% of its customers are multinational
                    Targets €100 Mn in annual revenue
                                                                                                                                        It entered 2018 with a revenue backlog of € 75mn as a result of
                    Investing in HR data management and employee experience
                                                                                                                                         existing contracts, and benefits from strong financial stability
                     innovations
                                                                                                                                        Selected in the Europe’s Top 50 Most Promising Startups by GP
                    Shift from a SaaS model to an iPaaS* model
                                                                                                                                         Bullhound in June 2019

             Pricing Models                                                                                                    Challenges

                                                                                                                                        Software alternatives for the TalentSoft solutions create challenges
                                                                                                                                         for the company in the market
                    Talentsoft offers subscription-based pricing for its talent
                                                                                                                                        Workday HCM, Cornerstone OnDemand, Oracle HCM Cloud, Moodle,
                     management solutions
                                                                                                                                         Avature are some of the rival software for TalentSoft Cloud-based
                                                                                                                                         talent management and learning solution

                                                                                                   SaaS Solutions Portfolio

                                                                                                  Recruitment
                  HRM Core                  Workforce                                                                  Performance                  Learning and             Employee                      HRMS
                                                                       Compensation                   and
                  Functions                Management                                                                   and talent                  Development             Engagement                    Platform
                                                                                                  Onboarding

         1    2    3   4   5   6   7   1   2   3   4   5   6   7   1   2   3   4   5   6   7   1 2 3 4 5 6 7 8 9   1   2   3   4   5    6   7   1   2   3   4   5   6   1   2   3   4   5   6     1   2     3    4     5   6

                 x   x   x            x   x   x         x               x            x    x                    x            x            x      x   x   x   x     x        x            x

                                                                                                                                                                                                                SaaS

Sources: TalentSoft news; PAT Research; Trust Radius; Talentsoft; Gartner; Strategic challenger                                                                                     Capgemini Invent 2020. All rights reserved |   38
Notes: iPaaS* (Integrated Platform as a Service)
Kronos HCM solution provides software tools to deliver
  HR, payroll, talent, and timekeeping in one system
  Kronos Profile (1/2)
                                                                                          Company Overview

    Company                 Kronos Inc.                                                                Kronos is a provider of workforce management and human capital management
                                                                                                        Cloud solutions
    HCM Solutions           Human resources, Consulting and Enterprise
    Services                software's                                                                 The Workforce Ready suite combines the power of workforce management and
                                                                                                        human capital management (HCM) in one unified Cloud platform
    Sector Focus            Logistics, Manufacturing, Retail and Hospitality                           Kronos HCM offers a complete range of HR services such as analytics, talent
                                                                                                        acquisition, time keeping, accruals, attestation, scheduler, payroll services, etc.
    Annual Revenue          $1433 Mn (2019)                                                            Kronos serves medium to large enterprises and small and medium seized businesses
    Employees               6,000 (2019)                                                               Kronos operates from 70 offices from 16 countries around the world

                   Implemented markets                                                     Security systems                                    Integration Systems & Platforms
     Kronos has 40 million people in over 100                            Workforce Ready leverages multiple levels of                    Integrated with Outlook to make communication
      countries at more than 33,000 organizations                          backup and failover protection                                   between managers and employees efficient and
      around the world who rely on Kronos workforce                       It provides Penetration testing, antivirus &                     quick
      solutions every day                                                  vulnerability testing is done by third party                    Kronos provides an enhanced integration with
     Kronos has more than 4,000 customers on its                         Kronos technical consultants manage the                          SAP SuccessFactors that helps simplify complex
      Workforce Ready HCM suite                                            solution infrastructure, client’s applications and               and challenging global (HCM) requirements
                                                                           employee data, to ensure multilayer security

                                                    Partner Ecosystem                                                                                    Key Clients
                Service Partners                       Technology Partners                      Software Partners

Sources: Kronos Website; Business Wire; SAP; Kronos Annual Report; Kronos-Markets; Kronos- Security
Notes: Workforce Integration Manager (WIM); Open Learning Services Architecture (OLSA)                                                                     Capgemini Invent 2020. All rights reserved |   39
Kronos strong workforce management solution and AI
  enabled capabilities are its strength
  Kronos Profile (2/2)
            Future Strategies                                                                                                 Strengths
                   Kronos plans to extend its reach in India                                                                          Kronos offers commanding workforce management and AI-enabled
                   Kronos is focusing on will continue to target middle market clients                                                 capabilities
                    (>500 to 15k employees) as its ideal client demographic                                                            Kronos Workforce Mobile helps in completion of Workforce
                   Kronos is increasing its focus on providing mobile-first user                                                       management tasks and provides view on HR information
                    experience that is device-agnostic, eliminating the need for a                                                     New functional module expansions in benefits management,
                    separate mobile application and allowing users to move from                                                         learning administration and the continued use of AI and machine
                    mobile phone, to tablet, to desktop with no feature loss                                                            learning in WFM

            Pricing Models and Add-ons                                                                                        Challenges

                   Kronos quotes each job on individual basis depending on the                                                        Workforce Ready may not be suitable for organizations with more-
                    software, number of users and number of managers                                                                    complex Talent Management and analytics requirements
                   No extra charges for assistance in solving issues                                                                  Customers have shared least satisfaction with workforce analytics,
                   Kronos' AI-engine. AIMEE is built on Google's AI platform and                                                       as well as social/collaboration capabilities in Gartner Magic
                    available as an add-on                                                                                              Quadrant Analysis

                                                                                                 SaaS Solutions Portfolio

                                                                                                 Recruitment
                 HRM Core                  Workforce                                                                  Performance                  Learning and             Employee                      HRMS
                                                                      Compensation                   and
                 Functions                Management                                                                   and talent                  Development             Engagement                    Platform
                                                                                                 Onboarding

        1    2    3   4   5   6   7   1   2   3   4   5   6   7   1   2   3   4   5   6   7   1 2 3 4 5 6 7 8 9   1   2   3   4   5    6   7   1   2   3   4   5   6   1   2   3   4   5   6     1   2     3    4     5   6

                                                       x   x   x   x   x        x                               x      x                  x                                  x

                                                                                                                                                                                                               SaaS

Sources: Kronos Website; Kronos Annual Report; Kronos- Compensation; Kronos- Talent Pools; Kronos- Security                                                                        Capgemini Invent 2020. All rights reserved |   40
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