Honor Excellence Community Joy - SMIC Private School
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Honor · Excellence · Community · Joy
Contents
Section 1: Welcome to the SMIC Private School
a. First 24 Hours
b. Moving into Your Apartment
c. Communication and Smart Phones
d. Utilities
e. Medical Help
Section 2: Living in Shanghai
a. Groceries
b. Electronics
c. Furniture
d. Shopping & Dining
e. Moving
f. Banking
g. Post Office & Courier Services
h. Traveling
i. Miscellaneous Tips & Hints
j. Garbage Classification
Appendix 1 Contact List for New Teachers
Appendix 2 Translation of Utility Bills
Appendix 3 Translation of Remote Controls
Appendix 4 Shanghai Subway/Metro Map
Appendix 5 SMIC School Area Map
Appendix 6 HR Department
Appendix 7 Digital Resources
Acknowledgments and Feedback
Disclaimer: SMIC Private School and SMIC Company are not responsible for services
delivered by vendors and businesses listed in this welcome handbook.
2
WELCOME TO SHANGHAI SMIC PRIVATE SCHOOL
欢迎来到上海市民办中芯学校
A warm welcome from The SMIC Private School! We are glad to have you here as
part of our family. We hope you had a smooth arrival here and are settling
comfortably in your new home.
The information you will be reading in this booklet will help you navigate your new
neighborhood and learn some new systems. Again, please do not hesitate to
contact us for any questions you may have. Our contact information is listed at the
end of this booklet.
The First 24 Hours
Airport Pickup
Before your arrival in Shanghai, you will be
informed of your designated “Welcome
Volunteer,” who would meet you at the
airport. Once you’ve exited the customs
checkpoint, you should find your “Welcome
Volunteer” greeting you with a “SMIC School”
sign at the arrival lounge.
In case you could not locate the volunteer, please go to the information desk
and ask them to make a phone call to either your designated Welcome
Volunteer or one of the people on the contact sheet at the end of this booklet.
If you have a smartphone already, you can connect to the airport’s free Wi-Fi
and send messages or make a phone call through WeChat.
Special Note
In an unlikely scenario where your flight is delayed, or you have to reschedule your
travel plan, please contact our HR director at your earliest convenience (Email:
evie_tao@smicschool.com | Mobile: 136-3886-3248).
Exchanging Money
After you arrive in Shanghai, before exiting the baggage claim area, we recommend
that you exchange the foreign currency you brought with you at the currency
exchange kiosk. Your credit card and ATM card might not work here.
3
Safety
At the airport, for your safety, please DO NOT accept any offers from strangers for
help (e.g., volunteering to carry your suitcases, giving you directions or offering taxi
services). If you need help, please go to the airport ground staff.
Luggage Carts
Shanghai airports provide luggage carts for free. The carts are located in the
baggage claim area or ask the ground staff for assistance.
Taxis
If you could not find the school volunteer, please contact our HR staff or your
welcome volunteer immediately. Please stay at the airport until you are picked up.
CAUTION: in the extreme case where you have to take a taxi by yourself at the
airport, be careful of those who approach you and claim you don’t have to wait in
line for a taxi if you ride with them – those are unlicensed taxi drivers. We do not
advise you to take those cars for safety reasons.
Normally, the school will pick you up from the airport when you first arrived.
However, if you take a ride from the Pudong International Airport on your own to
SMIC Living Quarter (LQ), it should cost around 100-130 RMB.
Arriving at SMIC Living Quarter
You will stay in your assigned apartment directly after arrival. The address of your
apartment and the rent information will be provided in the “Onboard Logistics
Email” from HR. The volunteer will help you move into your assigned apartment.
In addition to the basic furniture prepared for you, we have also prepared a set of
bedding items and a welcome bag, including mineral water, snacks, Metro Card,
some toiletries (e.g., shampoo, shower gel, toilet paper).
Please note:
You can contact our housing administrator, Ms. Jean Huang, at
Jean_Huang@smicschool.com if you have any questions prior to your arrival. She
will meet you at the LQ service center to go over the necessary documents and
help you finish the moving-in procedure.
4
Temporary Residence Registration
All foreigners must register at their local police station within 24 hours of arrival.
Failure to do so will result in a monetary fine. The school will help you with the
registration process.
What is needed:
▪ Your identity documents/passport
▪ Proof of residence form (from the LQ service desk, the small, round building just
south of the front LQ traffic circle – HR can help you with this)
Upon registration, the police will issue you a printed Temporary Residence
Registration Form. You must re-register at your local police station each time you
move.
Moving into Your Apartment
For the most part, the housing procedures are handled by the apartment Service
Center and the HR department. After moving into the apartment, you should
contact the Service Center and front desk for any housing-related issues or matters.
A WeChat contact of a repair coordinator will be shared with you upon arrival.
Apartment Assignment
The housing administrator, Ms. Jean Huang (5855-4588 ext. 153) or the HR Director,
Ms. Evie Tao (ext. 585), will contact you about your assigned apartment before you
arrive in Shanghai. Contact them if you are unclear.
Apartment Inspection
The housing administrator should have inspected your apartment before you arrive.
It should be relatively clean. Please note that the concept of “cleanliness” in China
is vastly different from what you may expect from your home country. You can also
hire a maid (āyí 阿姨) at about 30-35 RMB per hour. You will have to provide
cleaning supplies. Ask your colleagues or neighbors for referrals. You could also find
recommended maid ( ā yí 阿 姨 ) information from“ teacher bulletin board in
outlook public folders.” After you moved in, inspect the apartment thoroughly and
make a list of any damages or repairs that needed to be done. Do share your list
and your concerns with Jean Huang, the housing administrator. More information
regarding the apartment lease and security deposit will be communicated through
emails from HR.
5
Communication and Smart Phone
Smart Phone
It is essential to have a smartphone in China for all kinds of purposes, such as
communication, shopping, payment, translation, getting around, etc. Please refer
to appendix 9 – Digital Resources in the latter part of this handbook. Please be
aware that Google is inaccessible in China. The google-based phone system will not
work here.
WeChat is a popular form of communication in China, which be used for free long
distance/international calls. Make sure you install that on your smartphone before
arriving in China.
Getting Online and Contacting Home
Internet (China Unicom) representatives visit SMIC LQ every Saturday and Sunday
from 10:00 am to 4:00 pm. You could sign up for an internet package for your
apartment there. Please remember to bring your passport and money when you
visit them. If you need access to the internet before purchasing your SIM card and
internet, you can drop by the school and use the school ’s Wi-Fi network to email
home.
Utilities
Electricity, Water, Natural Gas
For most residents of the LQ, utility bills will appear in your mailbox every one
(electricity) or two (water, natural gas) months. Be sure to give HR the utility bills
from months prior to your arrival. You do not have to pay for those bills. See
Appendix 3 for a key to understanding your Chinese utility bills and finding the
payment amount.
Bills can be paid in several ways:
Family Mart (the one Show your bills and pay. No extra charge,
close to MHS gate) only for the current month’s bill
6
At most convenience Online through websites like Alipay,
stores WeChat, or Fufeitong (some English;
requires online banking)
Be prompt in paying your bills. None of the convenience/grocery stores handle late
or last day payments. You will need to make a weekday trip to the water or
electricity company to settle your outstanding bill, or call the utility company and
request another copy of the missed bill. Utilities may be cut off until bills are settled.
If you forget to pay your bill, check with the apartment Service Center if a
representative from the utility company will be coming to the office. Sometimes
you can leave your payment (plus a surcharge) with them.
Exceptions: Natural Gas
If you live in Zhang Jiang SMIC Living Quarter Phase I, Building numbers 1-29: Gas
cards can be recharged at the nearby gas company located at 2451S South PuDong
rd, Shanghai Pudong Gas Co., Ltd (上海燃气浦东销售公司第一营业所张江服务
站). When you are there at the gas company, please show them your apartment
address and how much money you would like to add to your card or how many
degrees. If you have a problem communicating with the clerk there, please show
them the following translation card.
Electricity Price
There are two periods in the day when the electricity price is charged differently:
6 a.m. – 10 p.m. - peak hours
10 p.m. – 6 a.m. next day – valley hours
Exceptions:
Only if you live in Zhang Jiang SMIC Living Quarter Phase II, No. 30 and 31:
Electricity fees will automatically be deducted from your monthly salary.
7
Drinking-Water
You may order drinking water in 19-liter bottle that requires a dispenser. A
refundable about 50 RMB deposit is required for your first order, and you will be
given a receipt. Keep this receipt. The deposit will only be returned with the receipt.
Each bottle costs 20-30 RMB, depending on the brand and type (distilled and
mineral).
Vendors:
CocaCola Water Company – WeChat ID: A651159721 – can be pay through
WeChat
Nestle Water - 4008208898
LQ water delivery - Tel: 13671864848.
Outside the LQ - Tel: 61647551. This vendor sells water dispensers in addition
to drinking water. A water dispenser costs 100 RMB to 300 RMB. Some
dispense hot and room temperature water, while others dispense hot and
cold water. Some dispensers with cold water have the characters 制冷.
Water dispensers are also available at large supermarkets such as Carrefour.
Please note that the vendors might not speak any English. Water is usually
delivered within two hours of placing an order. Cash upon delivery or payment can
be paid through WeChat.
Medical Help
Many hospitals in Shanghai have a VIP section catering to foreigners. They offer
shorter wait times and English-speaking staff. Expect to pay more for the VIP
treatment.
If you have any questions as to which hospital to go to, or if you have a medical
emergency during non-work hours, call the 24-hour hotline on the back of your
insurance card. The person answering the phone will speak English and can contact
the hospital so that they will expect you. Bring your insurance card, your passport,
or a copy of your passport to the hospital. Always let someone at the school know
(your mentor, team leader, department head, Senior Directors, SA/AA director,
principal, or HR) and try to get a Chinese speaker (your local friend, TA, school staff)
to go with you. If it’s an emergency, please call HR or any of your colleagues for
help.
8
Always bring your insurance card and your school ID when you go to the hospital.
You should be presented with a standard medical insurance claim form when you
register.
Over the years, some teachers have told us the following hospitals provide good
medical services.
SinoUnited Health has many medical and dental centers around Shanghai.
The nearest one to school is the Zhangiang Clinic, No. 268 Xiangke Road,
Room 101-102/105-108, on the first floor of the U-Plus Building in Pudong.
Hours of Operation: 9 a.m. – 6 p.m., Monday – Sunday
Tel: 400-186-2116
Shanghai Dongfang Hospital VIP Section, 551 Pudong Nan Road, 3F, VIP
Dept. 上海东方医院特诊部 上海市浦东南路 551 号三楼特诊部
Tel：58822171, 38804518, ext. 7246. Hours of Operation: 8 a.m. – 5 p.m.
A taxi ride from the LQ will cost 50 RMB. You can also take Metro Line 2 to
Dongchang station, exit 1 and walk 5 minutes along Pudong Nan Road.
When you enter the hospital, there is a Starbucks on your right. The VIP
section is on the 3rd floor.
Shanghai Huashan Hospital VIP Section, 12 Wulumuqi Zhong Road, Bldg 1, 8F
上海华山医院特诊部 上海市乌鲁木齐中路 12 号
International Peace Maternity & Children’s Hospital, VIP Dept
910 Hengshan Road, VIP Section, Floors V1-V3
中国福利会国际和平妇幼保健院特需部上海市衡山路 910 号住院部 V1-
V3 楼 Tel: 64470399
Hours of Operation: Monday-Friday 8 a.m.-noon, 1:30 p.m. – 5 p.m.
Peace Maternity is the hospital of choice for SMIC teachers or spouses who
give birth in Shanghai. It is located a 40-minute taxi ride away in Xujiahui but
makes up for its distance with its good doctors and the quality of its facilities.
There are many other hospitals covered by our medical insurance. They are
listed in the insurance handbook. Updates of the list will be sent out
periodically by email.
LIVING IN SHANGHAI
Groceries
A Bing search on “Shanghai expat” returns a lot of information on living in Shanghai.
The following information is collected from our own experiences at SMIC.
9
Visiting the grocery store is always a fun cultural experience. Here are the
stores/markets we visit often:
Lianhua Supermarket –There is one locates right across from the ES gate. A
bigger one is near the metro station.
Xiangnan Wet Market - 251 Xiangnan Road
(10 minutes on foot, see area map). Fresh
fruit, vegetables, meat, eggs. Household item
vendors and farmers also set up outside
occasionally (refer to the SMIC area map,
“1”).
GuangLan Wet Market - Refer to the SMIC
area map, “2”. Same as Xiangnan market but smaller. You can buy meat,
vegetables, fish/prawn, eggs, and tofu.
Carrefour (Jinqiao Branch) - 555 Biyun Road (near Yunshan Road; north on
bus 990, or short taxi ride). This French-owned supermarket is situated in a
shopping center with many dining options. Many foreigners and expats live
in the Jingqiao area.
Epermarket – an online grocery store that caters to
Shanghai's international community. It has a wide selection
of imported foods and beverages.
Kate and Kimmy – is another online grocery store. Visit
their website for more information.
https://www.kateandkimi.com/index.php/
Carrefour (Zhangjiang Branch) - 2860 Gaoke Middle Road (4 or 5 stops east
on Dongchuan bus line 东川专线) - A larger
branch with household items, electronics,
clothes on the first floor, and food on the
second floor. Although this supermarket is
larger than the Jinqiao branch, it has less
imported goods.
Metro (Longyang Branch) - 2101
Longyang Road (Metro Line 2, Longyang Rd station, or Dongchuan bus 东川
专线 or bus 989 to Longyang subway station) - a Bulk retailer that also carries
many imported food items. Use any of these membership numbers when
you check out: 94380670, 71997120, 73399220, and 97397790.
Grab and Go – a small store near the MHS gate with a variety of imported
products.
10Electronics
Electronic Stores:
Carrefour is a good option for basic electronics. For a greater
selection, see the stores listed below. The quality of electronics varies
widely so always ask for and save your receipt (Fāpiào) in case you
need to return something or take advantage of a warranty. Please note
that it is often difficult to return a product unless it is defective.
Address: 555 Biyun Road
Gome Address: 3501 Zhangyang Road, Jinqiao Life Hub,
Building 12, 2F. Close to Metro Line 6, Jinqiao Road station.
Suning
Address: 569 North Nanquan Road,
close to Metro line 9, Shangcheng Road station.
Recommended online store:
https://www.suning.com/ www.jd.com
https://www.gome.com.cn/ www.yhd.com
If you have the time and the Chinese language skill, you can get
some serious bargains from Chinese online stores such as
www.taobao.com (the Chinese equivalent of eBay), and Baopals:
http://www.baopals.com is the English version of taobao.
If you would like to watch overseas TV channels,
you can get a TV Box (HBO, Fox, itv, ESPN, CNN,
BBC, etc. up to 350 channels) by scanning the QR
code or go to the link below. This vendor provide
stable and great service.
https://www.wjx.top/jq/50130367.aspx
TEK-Shanghai started back in 2013, and all their staff speaks well English. If you have
the needs of buying computers, phones, or related gadgets, they
can help. They are also very good at helping with VPN WiFi router,
helping to watch Netflix and Internet TV. Online-store:
tekshanghai.com / Retail store address: 1134 Biyun Lu
Phone: 021-50807398
11FURNITURE
Here are some of the popular spots for buying new furniture.
IKEA - Pudong Branch,-550 Linyu Road, Beicai, Pudong Shanghai
浦东新区北蔡镇临御路 550 号(中环沪南路口). Tel: 4008008945. Hours:
10am – 10pm. This location just opened in recent years and is supposed to
be the biggest branch in China. From the LQ, it should cost you about a 30
RMB taxi ride. Puxi Branch 126 Caoxi Rd (Metro Lines 1/4 to Shanghai
Stadium, Lines 3/4 to Caoxi Rd).
Public Folder in Microsoft Outlook through the school, and Bulletin board at
the LQ Service Center - School staff and LQ residents frequently paste For
Sale and Want ads in these two places. These are continuously updated.
Check it out after you have your computer access to the school’s network.
SHOPPING AND DINING
If Shanghai has a "national sport", it would be shopping. Below is a small sampling
of the city’s many malls and dining options. A comprehensive source for
recommendations is the City Weekend website:
http://cityweekend.com.cn/shanghai/ and also http://www.smartshanghai.com/
Changtai Plaza / ChamTime Plaza - 2889 Jinke Road
(Metro Line 2, Jink Rd – Exit 4). The nearest shopping
mall to SMIC LQ and school with Uniqlo, H&M,
(clothing), Clarks, Hush Puppies, NAUTICA, LEVI’S,
(shoes), Sephora (Cosmetics), Watsons (convenience
store), a cinema and more than 50 restaurants.
Jinqiao LifeHub Mall - 3611 Zhangyang Road (Metro
Line 6, Jinqiao Rd). Newer mall in Jinqiao with a Guomei (electronics), Lotus
(supermarket), C&A (clothing), a bowling alley, restaurants of many cuisines,
and many more shops.
Super Brand Mall - 168 West Lujiazui Road (Metro Line 2, Lujiazui). Right next
to the Pearl Tower and Shanghai Aquarium, this gigantic Thai - owned mall
12houses a movie theater, an ice-skating rink, a karaoke parlor, two floors of
restaurants, including some great views of the Bund, a Lotus supermarket
and many more shops. The surrounding area also includes the IFC mall,
Municipal History Museum (basement of Pearl Tower), Shanghai Aquarium,
and Shanghai Insect Museum.
Big Thumb Plaza - 199 Fangdian Road. Carrefour anchors this outdoor mall,
which also has a modern art museum and "art supermarket," and lots of
good eats, including Greek, Indian, American, and Japanese, not to mention
the various cuisines of China.
Laya Plaza - Across the street from Thumb Plaza, with Zara, Sephora, and
more shopping options as well as restaurants and bakeries.
Raffles City - 268 Xizang Nan Lu, near Fuzhou Lu
(Metro Lines 1, 2, & 8, People ’s Square) - Situated in
the heart of People ’s Square, Raffles City has plenty
of restaurants as well as food court options. There are
two food courts, one in the basement and one on the
8th floor. For those with a sweet tooth, there is also a
huge Hershey’s Store. The surrounding People’s
Square area includes the Shanghai Museum (free),
People’s Park, the Municipal Hall, Shanghai Grand
Theatre, and the Shanghai Urban Planning Exhibition
Center.
More general shopping and dining areas:
Babai Ban/ Nextage ( 八佰伴) area in Dongchang
area. Metro: Line 2 to Dongchang Station
East Nanjing Road Pedestrian Street
Metro: Line 2 to Nanjing East Station
West Nanjing Road Pedestrian and Food Street
Metro: Line 2 to West Nanjing Station
Shopping malls on Huaihai Road, boutiques on Changle Road
Metro: Line 1 to South Shaanxi Station
13MOVING
If you are considered shipping your belongings from your home base or another
foreign country to Shanghai, do contact different international shipping companies
to get more information. If you are already in China and are moving to Shanghai,
have a Chinese-speaking friend call the legitimate moving companies below to
avoid being cheated by fly-by-night companies. Negotiate the price ahead of time
and stick to it. Many imitators would stuff ads in your mailbox or place stickers on
your elevator and door, but the following companies have proven records of quality
service and accountability:
Tiger International Moving Company 上海虎头国际搬家公司
Tel: 400-7755-726
Website: http://www.tiger -shanghai.com/
123 Living Moving Company 上海搬家 123 公司
Tel: 400-630-4018
Website: http://www.banjia123.net/
Allied Pickfords Moving Company
Tel: 6332-0088
Website: http://www.alliedpickfords.com/cn -en/Pages/Home.aspx
Dazhong Movers 大众搬场
Tel: 96811
Gongxing Movers 公兴搬场
Tel: 96964
Note that there are charges entailed for any of the following: moving up and
down floors (with or without an elevator), insurance for moving a television,
moving a heavy appliance such as a refrigerator or washing machine, charge
per truckload, charge for extra heavy boxes, etc.
It is helpful to get the name and employee number of the person you speak
with on the phone so that you can contact them directly once the movers
present you with the bill.
14BANKING
To exchange your salary to foreign currency, you are required to produce several
documents to the bank (i.e., your passport, labor contract, foreign expert
certificate, income statement, and tax report). Contact Ms. Evie Tao or Ms. Gina
Lee for the documents. It is also possible to exchange up to USD 500 per day with
only your passport and no other documents. Note that both foreigners and local
residents have limits to how much USD they can buy per calendar year.
Bank of China (BOC)
No. 58 Xin Jin Qiao Lu (新金桥路 58 号), Pudong Development Branch (浦东
开发区支行营业部) Tel: 50309863
It is possible to set up a direct deduction for your utilities as well as online banking.
The process is somewhat complicated and requires a lot of Chinese (or a teller with
above average English). There will be volunteers from SMIC to help you with these
procedures. If you would like to go to the bank and set up the utility deduction on
your own, bring your passport and your utility bills. Bring your passport any time
you go to the bank. Banks are closed for lunch, and not all branches have weekend
hours, so go between 9-11 a.m. and 1-3 p.m. Expect long lines and make sure you
get a number. Patience is the key!
POST OFFICE & COURIER SERVICES
There are three post offices near the LQ that deal with international mail. Try to
bring a Chinese speaker with you as getting the service you need is often very
complicated. Post offices are often crowded, and most people do not wait in line.
Use the attached “Address Format” if you want to know how to write down your
address. Note: postal workers often act as impromptu custom officers, and you
might be required to open your package for inspection.
Semiconductor Harbor Postal Center 集电港邮政服务处
龙东大道 2500 号 No 2500 Longdong Avenue (take the electric tram north
to Dangui Rd Zhangdong Rd)
15Hours of Operation: 8:30 – 16:30, except weekends and national holidays.
This branch has English speaking staff and is hardly ever crowded.
Zhangjiang Post Office 张江邮政支局
川北公路 2970 号 / 2970 Chuanbei Road
Hours of Operation: 7:30-17:30
Zhangjiang Post Software Park Desk 张江软件园邮政服务处
郭守敬路 498 号 1 号楼/498 Guoshoujing Road, Building 1
Hours of Operation: 9:00 – 11:30, 12:00 – 16:00, except weekends.
If you want to mail something without going to the post office, we
recommend the following courier service providers:
顺丰快递 (SF Express Delivery)
www.sf-express.com
Log on their website or call 95588 (their customer service line), and tell them
where you want to mail the stuff, a messenger wearing black and red uniform
will show up at your door, and fetch your stuff. You can pay the postage by
cash directly to him.
http://www.cn.dhl.com/en.html
TRAVELING
Travel in China can be cheap and rewarding, except during Chinese national
holidays.
Airplane tickets:
■ http://english.ctrip.com/#from=click_en
(Also offers train tickets at an additional surcharge for each ticket)
■ http:// www.flychina.com/
■ http://www.flightcentre.com.cn/ (tours and packages)
■ http://www.travelzoo.com/ae/ (vacation packages and local deals)
16Train tickets:
■ Shanghai Railway Station and South
Railway Station (Metro Line 1)
■ Shanghai Hongqiao Railway Station
(Metro Line 2, 10)
■ Ziwei Road ticket office, 793 Zhangjiang
Road (in Zhangjiang town; electric tram to Gaosi Rd Zhangjiang Rd) 张江路
793 号（张江镇，乘有轨电车到高斯路张江路）
■ Ticket office outside Longyang Metro station, exit towards Metro
supermarket.
Travel advice:
■ http://www.lonelyplanet.com/thorntree/
Miscellaneous Tips & Hints
Transportation
■ To use public transportation, having a transportation/stored -value
card (jiāotōngkǎ 交通卡) is convenience. There should already be one in your
Welcome Bag. Swipe it to pay for subway/bus/taxi/Zhangjiang electric
tram/ferry fares.
■ The nearest subway station is GuangLan Road Metro Station on Line 2.
It is a ten-minute walk south from the LQ or one stop on the Zhangjiang
electric tram.
■ DiDi is a taxi app similar to Uber. You need to connect your
local bank card to the app for payment. For newcomers without
a local account, you can order taxi on DiDi and pay cash.
Invoices (Fāpiào)
■ Collect all fāpiào 发票 or receipts/invoices. Learn to ask for them at
restaurants, grocery stores, from the taxi, etc. You may be able to use certain
Fāpiào as tax-deductibles. Please inquire with HR for additional information.
We will provide additional training on Fāpiào.
Exercise
17■ Teachers can join the Mob Fitness Gym (next to the elementary school)
for a discounted price. You will have access to an
indoor swimming pool and exercise equipment.
The Mob Fitness Gym provides discounted
corporate prices to all SMIC employees. Bring
your school badge and your passport to the
monthly SMIC sign-up day, in the LQ service
center. More information will be provided upon
your arrival.
Electricity
■ Voltage in China is standardized at 220 V. If you plan to bring
appliances with you, check the power supply input and see if they allow
different voltages (i.e., 100-240 V).
■ Adaptors and extension cords are also easy to find at supermarkets.
You can get a plug for a few US dollars in the little grocery store next to the
internet café (refer to the map for “2”). Buy transformers at electronic
shops.
■ Chinese outlets look like these:
18GARBAGE CLASSIFICATION
Since July 2018, Shanghai established a new policy for garbage classification,
which requires all Shanghai residents to classify all their household waste
into four different categories. See below for more information.
1920
Appendix 1
21Contact List for New Teachers
School Contact
Evie Tao – Director of HR Evie_Tao@smicschool.com
Kristie Nguyen – Associate Kristie_nguyen@smicschool.com
Director of Community Relations
Isabella Zhu – Director of Isabella_Zhu@smicschool.com
Administration
Number Service Hours
962288 Shanghai Call Center(Help 24 hours
hotline for foreign
residents in Shanghai)
(available in 15 languages)
120 Ambulance 24 hours
110 Police 24 hours
119 Fire 24 hours
6433-3936 Emergency number for 24 hours
American Citizens Services
22Appendix 2
Translation of Utility Bills
2324
25
Appendix 3
Translation of Remote Controls
26Appendix 4
Shanghai Subway/Metro Map
27Appendix 5
SMIC School Area Map
28Appendix 6
HR Department
Functions Contact Name Extension Office
Recruitment, Training, Compensation & Evie Tao 585 MHS A314
Benefits, eRoad HR System, HR Policies,
Headcount, etc.
Paystub, Tax/ W2, Payroll, Onboard Gina Lee 485 MHS A117b
Reimbursement, Resignation Application,
and Income Statement, etc.
Support Foreign Staff in: Yuyan Li 493 MHS A314
Visa, Work Permit/Foreign Expert
Certificate, etc.
Support Chinese Staff in:
Recruitment (Cleaner & Child-Care
Worker), Insurance and Employment
Verification Letter, etc.
Recruitment and Leave Application etc. Luella Zhou 378 MHS A314
eRoad HR System and Labor Contract, Summer Dong 379 MHS A314
Onboarding for Chinese Faculty Members,
Social Insurance, Housing Provident Fund,
Shanghai Residence Card, etc.
LQ Housing, Foreign Staff onboarding, Jean Huang 153 MHS A117b
Bank account(s), PAH Insurance, LQ
Housing, Employment Verification Letter
(Foreign Staff), etc.
29Appendix 7
Digital Resources
With over 1.4 billion smartphone users in China, the country has
seen exponential growth in the “Internet Plus” industry. It’s a lot easier to get
around if you download the following apps to your smartphone. However, most
apps are only available in the Chinese language. And here are a few resources in
English.
WeChat (available in multi-languages) – an app that incorporates many
functions such as messaging, social networking, online banking and payment,
taxi services, ticketing, news, and much more. Most organizations and
service providers have created public accounts on the WeChat
platform to interact with their clients. The school also operates
four official accounts on WeChat for students and parents to
subscribe to.
OpenRice – an app similar to Yelp that allows you to find and
review restaurants and store deals around you.
Shanghai Metro – a multi-languages app of Shanghai Metro
System. It provides route suggestions, duration, and ticket prices
between two stations.
Sherpa’s – On-line food delivery service in English
Baidu – an app for translation
Epermarket – Online grocery delivery service in English
30Acknowledgments
We would like to thank Kingsley Tsang for transforming what started as a 5- page
summary into this handbook over the years. Thanks to the HR team, the
Administration office and everyone involved in the process for editing, printing,
assembling, and distributing. Special thanks to Eric Ma for helping with the
handbook this year.
Feedback
To continuously improve this welcome handbook, please send any suggestions,
corrections, and additions to Evie Tao at Evie_Tao@smicschool.com or Kristie
Nguyen at Kristie_Nguyen@smicschool.com.
Office of Community Relations
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