In collaboration with - Navis CRM
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In collaboration with Since 2012, NAVIS has been proud to help drive revenue to Hyatt hotels. NAVIS’ innovative technologies and personalized collaboration help Hyatt properties drive, capture, and convert transient reservation demand into profitable direct bookings. In the last year, NAVIS helped drive millions of dollars in incremental transient revenue at over 20 U.S.-based Hyatt properties. With NAVIS, Hyatt hotels can have: » Built or enhanced onsite reservations teams » Grown and strengthened marketing databases » Created new revenue streams from existing » Improved reservation team conversions reservation demand » Aligned marketing to drive reservation demand » Developed voice channel lead retargeting via » Increased direct voice channel business and outbound transient sales retargeting calls reduced OTA reliance » Developed voice channel lead retargeting via » Implemented proactive, upselling programs automated email messages that have increased revenue
Why NAVIS:
» Proven and fully integrated technology platform » Dedicated client success strategist who helps you
» 12-year track record of innovation with Hyatt establish and achieve your revenue goals
» Custom pricing and product features » Corporate approved contracts and fully vetted
systems and processes
» Easy integration with your existing technologies
(PMS, Phones, Website)
NAVIS understands that each property is unique, from downtown locations to full-service resorts. NAVIS aligns with the
corporate revenue team, as well as the Hyatt Global Contact Center, and provides services and ideas designed to capitalize
on the specific opportunities present at each property.
Hyatt NAVIS Clients
Andaz Fifth Avenue Miraval Arizona The Cape, A Thompson Hotel
Andaz Maui at Wailea Miraval Austin The Confidante Miami Beach
Carmel Valley Ranch Miraval Berkshires The Lodge at Spruce Peak
Destination Residences Hawaii Park Hyatt Aviara Resort Thompson Seattle
Destination Residences Park Hyatt New York Ventana Big Sur,
Snowmass Resort at Squaw Creek an Alila Resort
Destination Resorts Vail Suncadia Resort Wild Dunes Resort
Hana Maui Resort Sunriver Resort Wyndhurst Manor & Club
NAVIS Solutions Customized For Hyatt
After a comprehensive review of available technology, Hyatt evaluation process for individual properties. All locations
hotels formed a technology collaboration with NAVIS. The have access to a master services agreement that has been
offering is available to all Hyatt Hotels and associated brands, already executed by the Hyatt corporate team.
and it includes a proven and pre-defined solution package at
The final solution is an enterprise package configured to your
a significant discount.
property, existing PMS, telephony, and staff model. Hyatt IT
In addition to driving transient sales, this program reduces teams have dedicated resources available to support your
the time-consuming, technical, and expensive technology implementation.
Hyatt Hotels & Resorts Package:
» NAVIS Lead Management » NAVIS Interface
The #1 hospitality lead tracking technology unifies Sync data with your existing Property Management
reservation sales leads by combining phone, email, System to merge lead information, booked revenue,
chat, and “contact us” web inquiries into a single agent and track campaign performance. Unlocks immediate
dashboard for action and follow-up. Agents seamlessly and automated caller ID, and past history recognition
work all reservation inquiries as sales leads. for agents.
» NAVIS Agent Performance Module » NAVIS Client Success Strategist
Transforms reservation takers into relationship builders A dedicated business coach to guide implementation
and revenue-makers. Includes tools to empower and setup. Your CSS meets with you regularly to analyze
reservation sales agents and managers to deliver better performance and advise on platform best practices
guest recognition, higher levels of service, intelligent sales, and opportunities.
and a database of high-quality leads.
» NAVIS University Training and Certification Program
» NAVIS Marketing Performance Module Interactive training exclusively for NAVIS clients. Learn
Enables marketing teams to segment and nurture leads to fully utilize NAVIS tools and find out tips and tricks to
with automated and personalized email marketing, and maximize revenue results.
real-time collaboration with a call center.
» NAVIS 24/7/265 Client Support
» NAVIS Push2Talk and Push2Chat Anyday, anytime, U.S.-based support via phone and email.
Convenient website chat tools that allow website visitors
» PCI-DSS 3.2 Level 1 Compliance Certification
to connect with agents in a single click. Tools help agents
We realize that your guests depend on you to keep their
convert more website visitors into bookings.
information safe, and you rely on us to ensure you’re
» Unlimited Marketing Phone Numbers protected. We have obtained Level 1 (highest level)
Unique toll-free numbers to track, monitor, and attribute PCI (Payment Card Industry) DSS certification as a
offline and online marketing efforts. service provider.
In the last 12 months, Hyatt
Testimonials from other NAVIS clients achieved:
Hyatt hotels
“The ROI has actually been 11 to 1.
38.7%
Average Conversion Rate
An incredible investment really.”
— Peter Roth, Area Vice President and General Manager
$19.5M
at Park Hyatt New York
Total Outbound Revenue
“Because of NAVIS, we received a
($5,750 Avg/Key)
94% in the reservations segment of
the Forbes 5-Star standards review,
which is amazing. To get a 94% is
something really to celebrate.” $24.9M
— Angela Garelick, Revenue Manager at Park Hyatt booked from the NAVIS Rezforce
New York call center with an average
conversion rate of 38.7%
“NAVIS will provide you with the
support you need to connect with
your customer, understand their
needs and ultimately convert
their sale.”
— Kim Dixon, Director of Revenue Manager at Park
Hyatt New York Speak to a
NAVIS Sales
“The outbound sales have hit $2M Consultant today.
withina year and this number is the Ron Botts
real proof!” Senior Enterprise Sales Consultant
— Patrick Matheson, Director of Revenue at Hyatt 1-866-785-1181
rmbotts@naviscrm.com
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