INSIGHTS - CORVETTE 2020 - CCA Insights
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IN
R E PA I R
SIGHTS
WINTER 2020
Collision Repair News
from your Parts Dealer
MEET THE
ALL-NEW 2020
CORVETTE
Repairs and Vehicle My GM Partner The Perils of
Radar Sensors Perks Benefits Counterfeit Parts
CONTENTS WINTER 2020
2 YOUR GM PARTNERS
Convenient electronic rebate
claims process debuts
4 INDUSTRY NEWS
With counterfeit parts,
there’s a price to pay
2
6 GM GENUINE PARTS/ACDELCO
Pre-assembled steering linkage
simplifies installation
8 PRODUCT SPOTLIGHT
Check out the all-new
2020 Corvette
15
10 YOUR GM PARTNERS
Collision parts program is
a competitive advantage
12 PRODUCT SPOTLIGHT
Do you know where the
vehicle sensors are?
14 PRODUCT SPOTLIGHT
Next-Gen Digital Vehicle
Platform arrives
15 PRODUCT SPOTLIGHT
Understand the passive
locking system
16 REPAIR PROCEDURES
New video outlines
truck frame repair
17 REBATES
Earn money through a
range of offers 8
IN
R E PA I R
SIGHTS
GM ADVISOR
John Juarez
GM ADVISORY BOARD
Adam Dettloff, Jessica Earl,
John Eck, Shelley Francisco,
Lea George, Bob Gollehur,
Lisa Halfman, Marc Hammond,
Janet Johnson, John Latner,
Chad Ogden, Grant Powers,
Jim Rokitski, Gretchen Sells,
Josh Shuck, Bob Stewart,
Jeff Swanson, Charlie Tadavich,
Dale Tripp
EDITOR
Duane Roose
WRITERS
Bill Davis, Steve Krause,
Amy Lenard, Mark Spencer
10 ART DIRECTOR
Mindi Schappach
COPY EDITOR
Ken Yagoobian
MULTIMEDIA DESIGNERS
Courtney Okoye, Erica Sneath
OPERATIONS
Maureen Walsh
CONTACT US AT
editor@ccainsights.com
Repair Insights magazine is published
quarterly by General Motors. Address
all correspondence to Insights
Magazine Editorial Offices, P.O. Box
500, Troy, MI 48007-0500.
© 2019 General Motors. All rights
reserved. GM, the GM logo, GM
Genuine Parts, ACDelco, Chevrolet,
GMC, Buick, Cadillac and the slogans,
emblems, vehicle model names,
vehicle body designs and other marks
appearing in this publication are the
trademarks and/or service marks
of General Motors, its subsidiaries,
affiliates or licensors. All information
in the publication is based on the
latest information at the time of
publication approval. The right is
reserved to make changes at any
time in prices, rebates or offers.
Repair Insights magazine, General
Motors, participating dealers and the
publisher of this magazine are not
responsible for prices or information
printed in error.
gmrepairinsights.com WINTER 2020 11
YOU R G MER
PARTN PAPER
RTNKSE R S
INSTALLERS FIND
SUCCESS WITH
my GM
INDEPENDENT INSTALLERS around the rebate process to provide a seamless
country are experiencing firsthand the electronic rebate claims process on
positive impact that the my GM Partner quarterly purchases of eligible GM
Perks loyalty program is having on Genuine Parts and ACDelco Parts.
their business. The electronic process allows all of a
participating my GM Partner Perks
The program provides rewards for member’s qualifying trade rebate
purchases of any GM part from any GM purchases to be tracked online and their
brand. Program points can be redeemed rebate claims to be loaded directly to
for traditional rewards or used to the shop’s promotional dashboard from
reinvest in the business through the my GM Partner Perks portal at
incentives, marketing support, training mygmpartnerperks.com.
resources and business tools.
Participants who elect to use the
In addition to rewards points, a recent electronic method for trade rebates
program enhancement provides yet simply need to follow the “2-Click
another benefit for my GM Partner Process” on the portal. First, participants
Perks members. click to agree to the outlined terms
and conditions. Once they’ve reviewed
STREAMLINED QUARTERLY TRADE their purchases for a quarter, they click
REBATE INTEGRATION to validate that the parts have been
Beginning Jan. 1, my GM Partner Perks loaded accurately to their dashboard
will introduce a streamlined trade within two weeks of quarter’s end.
directed
e product
filter to a
ing approval
LL REBATES NOW’
2 REPAIR INSIGHTS gmrepairinsights.com
Partner Perks
LATEST PROGRAM BENEFIT:
NEW 2-CLICK TRADE REBATE PROCESS
The simplified rebate process offers found on gmpartsrebates.com. Those
participants an opportunity to track all not active in my GM Partner Perks
of their purchases while saving time may also participate through the
by avoiding the manual process. To manual process.
use the new electronic option for Q1
of 2020, participants must be enrolled To review the current trade rebate
and active by December 31, 2019. offers, see the inside back cover of
Those who enroll as a my GM Partner this issue. n
Perks member in Q1 can earn rebates
in the following quarter using the
ENROLL IN
streamlined process.
MY GM PARTNER
PERKS
In order to participate, click the
Trade Rebates tile from your my GM Enjoy the benefits of my GM
Partner Perks dashboard and follow Partner Perks and see the
the instructions. difference it makes for you! Go to
mygmpartnerperks.com or call
My GM Partner Perks members who 1-800-253-3428 to sign up today.
still would like to complete the process
manually may continue to submit
forms online or via mail with the forms
Trade Rebate
Integration provides
a seamless electronic
rebate claims process.
gmrepairinsights.com WINTER 2020 3
INDUSTRY NEWS
Assessing the
Damage Counterfeit Parts Cause Problems
in Many Areas
This is the second in a series of articles on the perils of counterfeit parts and the
negative impact they can have on business.
COUNTERFEITING AUTO PARTS is not a Because fake auto parts are a serious
victimless crime when one considers: problem, GM has a Brand Protection
• Safety and Satisfaction — team in Global Security and Customer
Counterfeit auto parts pose safety Care and Aftersales that works
risks to unsuspecting consumers diligently to protect our brands from
and technicians. being counterfeited. Counterfeit GM
• Brand Integrity — Counterfeiting Genuine Parts and ACDelco parts can
destroys the brand reputation of harm our customers.
legitimate companies and poses
product liability issues. For example:
• Profitability — Counterfeiting can • Counterfeit brake pads may
adversely impact the profitability have decreased stopping power
and viability of installers and or wear quicker.
legitimate parts suppliers. • Bogus spark plugs can overheat
and may lead to fire.
“When motorists and • Counterfeit oil filters can cause
SAFETY &
SATISFACTION repair technicians sudden engine failure.
unknowingly buy
• Fake air bags may not deploy or may
these readily available
deploy with shrapnel — causing
counterfeit parts, they likely
injury or worse.
have no idea that what they are
installing is inferior and potentially
dangerous,” said Bill Long, President BRAND
In North America,
and CEO of the Motor & Equipment INTEGRITY counterfeit parts have a
Manufacturers Association (MEMA). harder time getting into
4 REPAIR INSIGHTS gmrepairinsights.com
GM’s distribution channels because serious injury or death. And in the
the channels are run so tightly. But same way shoplifters end up costing
that doesn’t mean the pipelines are honest customers more money at the
completely free of fakes. For ACDelco checkout line, counterfeiting can result
and GM Genuine Parts distributors, in more costly parts for honest service
counterfeiters are unfair competitors providers because of lost revenue.
who steal customers and sales.
The impact doesn’t stop there.
In addition, counterfeit parts Although estimates vary, looking at
undermine the trust consumers place it from the perspective of legitimate
in a business. Bad word-of-mouth parts suppliers, it is safe to say
that a facility uses substandard or fake counterfeiting steals tens of thousands
parts scares away customers and can of good manufacturing jobs in the
kill a business. United States alone.
Imitation parts are also All of these reasons speak to the
usually less reliable, so damage caused by counterfeit parts.
they need to be replaced
more often, tying up In the next issue of Repair Insights
technicians and service bays. magazine, we’ll highlight the most
commonly counterfeited parts
Counterfeit parts can cause mechanical and the telltale signs that indicate
problems and system breakdowns in their inauthenticity. n
addition to putting people at risk for
SAFETY & BRAND
SATISFACTION INTEGRITY
PROFITABILITY
gmrepairinsights.com WINTER 2020 5
INDUSTRY NEWS
Simplify
the
PROCESS
Pre-assembled steering linkage allows for quick, easy installation
The ACDelco Complete
Pre-Assembled Steering Linkage features consist of premium
Linkage line has simplified the components for high-quality strength
often-complicated process of installing and durability. Other highlights of the
a vehicle’s steering linkage. The line design include:
offers installers an option for a direct • A pressed-in cover plate design
replacement part that doesn’t require • Application-specific bearings
the lengthy process of identifying, • Pre-lubricated adjustment sleeves
sourcing and assembling multiple for easy service
other parts. • Bearings that combine a sintered
metal and glass-reinforced
Expertly engineered and manufactured polymer to help provide a durable
to stringent tolerances, the complete bearing surface
linkage assemblies are available
• Sockets that are grease-able
for certain 1992–2016 model year
(to extend service life) and contain
Chevrolet and GMC trucks and SUVs;
a Belleville washer to minimize
Dodge Ram trucks; Ford wagons and
impact and extend bearing life
vans; and Jeep Wrangler vehicles.
even further
• A resulting reduction in tire wear
The complete steering linkages
along with improved steering n
have been thoroughly tested and
backed by ACDelco for a quicker, more
durable repair.
LEARN MORE
For specific part numbers and details on the Complete Pre-Assembled
Steering Linkage, visit acdelco.com or contact your preferred parts dealer.
6 REPAIR INSIGHTS gmrepairinsights.com
For the 2006 Ford Truck Wagon E350 Super Duty
Complete
Steering
Linkage
Pre-Assembled
For the 2012 Dodge Ram 2500
Because the steering
linkage is a direct
replacement part,
there's no need to
identify, source and
assemble a series of
other parts.
For the 2015 Jeep Wrangler
For the 2008 Dodge Ram 1500
gmrepairinsights.com WINTER 2020 7
PRODUCT SPOTLIGHT
THE 2020
CORVETTE
The all-new Corvette Stingray Coupe
and Convertible have been completely
redesigned from the ground up to deliver
a thrill on every drive.
The all-new 6.2L (LT2) V8 A standard dual-clutch
engine not only delivers 495 transmission ensures
horsepower and 470 lb.-ft. of lightning-quick shifts,
torque, but a 0–60 mph time of combining the smoothness
2.9 seconds — making the 2020 of an automatic with the
Corvette the most powerful action of a manual.
production Stingray ever.*
*Requires available Performance Exhaust or Z51 Performance Package.
8 REPAIR INSIGHTS gmrepairinsights.comThe mid-engine configuration helps provide
outstanding visibility, responsiveness and
driving feel.
The Corvette’s fighter jet–inspired design features hidden
door handles as well as hidden hatch and hood releases that
contribute to its incredibly clean, aerodynamic appearance.
The standard Driver Mode Selector lets
drivers electronically calibrate up to
12 performance variables to tailor the
Stingray for enhanced performance.
The Corvette’s handsome, meticulously
crafted cockpit offers six color themes and
brims with premium materials, including
hand-wrapped, cut-and-sewn leather
components with thick press stitching.
gmrepairinsights.com WINTER 2020 9YOUR GM PARTNERS
BUMP
the Competition
Conquest program offers Original Equipment (OE)
parts for quick, quality insurance repairs
WHEN YOU HAVE AN INSURANCE- maintaining good profit margins.
RELATED COLLISION REPAIR that You’ll also reduce the time spent on
requires non-OE parts replacement, the repair with parts that fit right
such as a fender, grille, wheel or other the first time.
collision-related part, GM’s BUMP the
Competition conquest program offers Make Electronic Claims
several benefits. Participating in BUMP is easier than
ever and provides more cost benefits,
BUMP gives you the opportunity to thanks to seamless integration with
choose from 9,000+ OE collision parts CollisionLink Shop.
for an expert fit when you substitute
GM Genuine Parts for aftermarket, CollisionLink Shop is a free web-based
salvage or refurbished parts in an application that offers a streamlined
insurance repair. connection to GM
Genuine Parts. Use
It’s a win for everyone:
• Customers will
appreciate getting
!
HELPFUL TIP
CollisionLink Shop
to reap the greatest
benefits of the BUMP
back on the road program by easily
Share your full estimate
sooner with the submitting your entire
with your parts dealer for
peace of mind that collision estimate,
BUMP pricing.
comes with GM where it will be sent
OE collision parts to your preferred parts
that are designed, dealer. They can then
engineered and tested to look for opportunities to use BUMP
rigorous standards and backed and determine how best to help you.
by General Motors. There’s no longer a need to fax or email
• You can order GM Genuine Collision estimates, and the process requires
Parts at aftermarket pricing while minimal time and effort. (If you don’t
enjoying better cycle times and participate in CollisionLink Shop, you
10 REPAIR INSIGHTS gmrepairinsights.comcan still manually send a copy of your
TO REQUEST
estimate directly to your preferred
dealer for BUMP pricing.)
BUMP PRICING
ELECTRONICALLY
If you are being asked to use Sign up for CollisionLink
aftermarket or salvage parts to Shop at collisionlinkshop.com,
complete your collision repairs, complete your profile and
consider using BUMP the Competition. install the uploader.
BUMP offers competitive pricing on
more than 10,000 collision parts for OR
insurance repairs, when aftermarket
salvage or refurbished parts Call OEC at 888-776-5792,
are substituted in favor of GM Option 2, to set up the
Genuine Parts. n CollisionLink Shop uploader.
gmrepairinsights.com WINTER 2020 11PRODUCT SPOTLIGHT
Put Original Equipment
(OE) Sensors and Glass
ON YOUR RADAR DURING REPAIRS
MANY OF TODAY’S NEWER VEHICLES come equipped with advanced
active safety and driver assistance technologies, such as Forward
Collision Alert* and Lane Departure Warning*, that employ advanced
camera and radar sensors to alert the driver when a potential collision
risk exists. Understanding the basics of these systems and where the
sensors are located on a vehicle can help prevent potential damage to
components during repairs — damage that could lead to repair delays
and additional costs.
*Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. The driver
should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather and road conditions may affect
feature performance. Read the vehicle Owner’s Manual for more important feature limitations and information.
12 REPAIR INSIGHTS gmrepairinsights.comRely on GM Collision
HOW THEY WORK Repair Procedures and
Advanced active safety systems GM Genuine Parts
are designed to help a driver avoid With the continued expansion and
collisions or reduce crash damage use of Advanced Driver Assistance
while driving, backing and parking. Systems on GM vehicles, it
A K124 active safety control is critically important to be
module is the primary controller aware of the proper service and
for these comprehensive systems. replacement procedures for safety-
It communicates on multiple serial related components. To preserve
data buses to share information with the safety performance of repaired
various control modules throughout GM vehicles, GM publishes vehicle-
the vehicle. specific collision repair procedures
and manufactures and sells GM
FRONTVIEW CAMERA Genuine Parts. GM Genuine Parts
Some active safety systems use a offer parts made to the same
frontview camera that is located specifications as the original
behind the windshield, looking out at parts installed on new Chevrolet,
the road to detect lane markings and Buick, GMC and Cadillac vehicles.
objects directly ahead within a distance Repairing a vehicle using GM
of approximately 197 feet. The camera Genuine Parts and following GM
is used for Forward Collision Alert and repair procedures helps return a
Lane Departure Warning systems and vehicle to pre-collision condition.
communicates with the active safety
control module via serial data on the
object detection bus. Radar Sensor Modules —
Using information from the frontview Long Range and Short Range – Front
camera, the active safety control The long-range radar sensor module is
module can provide Forward Collision located behind the front grille emblem
Alert and Lane Departure Warning and is used in the range of 98–656 feet.
alerts to the driver when appropriate. There also are two short-range radar
Keep in mind that it is important to use sensor modules behind the front
Original Equipment (OE) windshields fascia that help detect objects up to
for vehicles equipped with a camera approximately 98 feet.
to help ensure the proper function of
Advanced Driver Assistance Systems. Radar Sensor Modules —
Short Range – Rear
RADAR SENSOR MODULES Some safety technologies, including
In addition to cameras, technologies backing warning systems, utilize
such as forward collision alert and technology such as ultrasonic
automatic emergency braking systems proximity sensors or two short-range
employ radar sensors — both radar sensor modules behind the rear
long- and short-range — to help fascia that help detect objects up to
warn drivers of a collision risk. approximately 98 feet. n
WINTER 2020 13PRODUCT SPOTLIGHT
POWERING FORWARD:
New Digital
Platform Debuts
T he arrival of the
new 2020 Chevrolet
Corvette and Cadillac
sources, thanks to
Ethernet connections of
100Mbps, 1Gbps
Because programming
and scan tool data
information can be
CT5 and CT4 also marks and 10Gbps. handled by using
the introduction of GM’s just two buses, the
Next Generation Digital The system features remaining buses can be
Vehicle Platform. a Controller Area isolated to secure those
Network with correlating networks.
This all-new platform, Flexible Data-Rate
developed by a global (CAN FD) protocol, A GDS2 software update
team of electrical, which delivers faster adds to the platform’s
hardware and software programming when capability; it is available
engineers, will help using compatible J2534 by selecting the GDS2
power GM models devices such as the GM icon in TIS2Web. In
— including electric MDI 2. The faster bit rate addition, with the
vehicles — as well allows more data to fit expanded capacity,
as their active safety, into a single message, the platform can
infotainment and reducing the need for accommodate over-the-
connectivity features. more networks and air software updates,
It will support a new additional wiring. allowing for a range
electronic system of potential upgrades
capable of managing Security also is a throughout the life of
up to 4.5 terabytes of hallmark of the the vehicle. n
data process power per platform, which can
hour — five times the employ up to nine high-
capability of the current speed CAN buses.
architecture.
As a result, there’s
greater communication
within the vehicle
itself and to outside
14 REPAIR INSIGHTS gmrepairinsights.comKEYS TO UNLOCKING THE
Passive Door System
THE PASSIVE DOOR UNLOCKING the door handle is pressed. When it is
system offers owners convenient access disabled, the turn signals will flash four
to their vehicles. But some customers times but the doors will remain locked
of 2019 and 2020 GM models may when the button on the door handle is
find that their unlocking feature is pressed. n
inoperative when pressing the button
on the door or tailgate release handle.
If all turn signals flash four times
quickly when a button is pressed, it's an
?
indication that passive unlocking has
been turned off. If a vehicle in your shop has
a door lock issue, ask customers
the following questions
Owners should know that, once any
(which can help ascertain the
individual fob is used to disable passive root causes of any problems):
unlocking, all fobs for the vehicle will
be disabled. Also, some vehicles may How long has the driver had
have “Passive Door Unlock” turned the vehicle?
off in the vehicle settings on the
infotainment system, which affects all Where does the driver
of a vehicle’s fobs. keep the fob (e.g. front pocket,
rear pocket)?
To cycle between the Passive Unlocking
Enabled and Disabled modes, first turn Are there single or multiple
drivers for the vehicle?
off the vehicle. Then press and hold
both the Lock and Unlock buttons on
Does the customer remember
the vehicle fob for three seconds. The
pressing both the Lock and
turn signals will flash four times. Unlock buttons on their fob at
the same time?
When passive unlocking is enabled, the
doors will unlock when the button on
gmrepairinsights.com WINTER 2020 15REPAIR PROCEDURES
New Video Highlights
Full-Size Pickup Frame Repair
AS A COLLISION REPAIR FACILITY, you know firsthand the meticulous care
and precision that’s required when servicing a frame — the very foundation of
a vehicle.
With that in mind, GM offers a helpful new video that provides tips for ensuring a
proper and safe repair of the rear frame section on its new full-size pickup truck.
Full-size pickups include 2019-and-newer Sierra and Silverado models.
VIDEO HIGHLIGHTS
Utilizing a GM-engineered frame section on a full-size pickup, this brief,
yet informative, video highlights:
• How to remove the pickup bed
• The importance of using a suitable repair rack or bench during the
repair process
• Why removing certain components, such as the gas tank and fuel lines,
is critical for safety and for easier access to the sectioning location
• The importance of utilizing three-dimensional measurements when
positioning the new frame section to the undamaged portion of the
original frame
A technician removes the remaining The new GM-engineered frame section
portions of the existing frame end. mates precisely with the exisiting frame end.
Viewers also will learn that GM-engineered front and rear frame sections
are less intrusive than a full frame replacement and can help lower labor and
repair costs. n
To see the video, go to (note: case sensitive):
resources.mynetworkcontent.com/T1FrameSectionRepair.mp4
16 REPAIR INSIGHTS gmrepairinsights.comTAKE ADVANTAGE OF
NEW PRO OFFERS
MAIL-IN REBATES* ON THE PURCHASES OF:
ACDelco Professional Batteries
5 $ ACDelco Cabin Air Filters
ACDelco Engine Air Filters
$2.50 ACDelco Advantage Batteries
$2 ACDelco Professional or Advantage Wiper Blades
$1.25 ACDelco Oil Filters
Up to 15 rebates per part
and
$ 50 GM Genuine Parts Engine Assembly
GM Genuine Parts Transmission or Transfer Case Assembly
Up to 5 rebates per part
additional rewards with
Members earn points on GM parts
purchases plus additional benefits.
VISIT GMPARTSREBATES.COM TO CREATE YOUR ACCOUNT AND SUBMIT YOUR REBATES ONLINE OR VISIT
GMGENUINEPARTS.COM OR ACDELCO.COM FOR MORE INFORMATION.
*Available only to Independent Service Centers, Body Shops, or Commercial Fleets with a U.S. mailing
address. Limit 15 rebates per ACDelco part per business. Limit five rebates per GM Genuine Parts
Engine, Transmission, or Transfer Case Assembly per business. Not available with some other offers.
Government and municipal fleets are excluded. Allow 6 to 8 weeks from promotion end date for delivery
of Visa® Prepaid Card. Visa Prepaid Card will be issued in the business name. See gmpartsrebates.com
for complete details, eligible parts, and rebate form, which must be postmarked by 4/15/20. Offers end
3/31/20.
gmrepairinsights.com WINTER 2020 1
©2020 General Motors. All rights reserved.TAKE ADVANTAGE OF
THESE PRO OFFERS!
$50 POWERTRAIN MAIL-IN REBATE*
ON THE COMBINED PURCHASES OF
Engine Assembly
OR
Transmission Transfer Case Assembly
Up to 5 REBATES per part
Plus additional rewards with
Members earn points on GM parts purchases plus additional benefits.
VISIT GMPARTSREBATES.COM TO CREATE YOUR ACCOUNT AND SUBMIT YOUR REBATES ONLINE
OR VISIT GMGENUINEPARTS.COM OR ACDELCO.COM FOR MORE INFORMATION
*Available only to Independent Service Centers, Body Shops, or Commercial Fleets with a U.S. mailing address. Limit 15 rebates per ACDelco parts per
business. Limit five rebates per GM Genuine Parts Engine, Transmission, or Transfer Case Assembly per business. Not available with some other offers.
Government and municipal fleets are excluded. Allow 6 to 8 weeks from promotion end date for delivery of Visa® Prepaid Card. Visa Prepaid Card will
be issued in the business name. See gmpartsrebates.com for complete details, eligible parts, and rebate form, which must be postmarked by 4/15/20.
Offers end 3/31/20.You can also read
