INTERNATIONAL STUDENT HANDBOOK 2018-19 - University of Glasgow
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
INTERNATIONAL STUDENT HANDBOOK 2018–19
Introduction Contents
We would like to take this opportunity to Before you leave home 2
welcome you to the University of Glasgow Getting to Glasgow 4
and also to wish you a successful and On arrival 6
happy stay in the city. Immigration regulations 12
Medical services 17
This guide will help you through most of Welfare 18
the formalities and procedures both English language courses 20
before and after your arrival. You will find The University library 21
information ranging from the important Religion 22
immigration regulations to instructions on Transport and motoring 23
how to claim a VAT refund. Also included Sport and leisure 25
in this handbook are the contact details Shopping and services 26
of the many services which are available Useful information 27
to support you throughout your stay. Main campus map 28
Sources of information and advice 29
After reading this handbook, if you have
any unanswered questions, please feel
free to contact the International Student
Advisers for further information; email:
internationalstudentsupport@glasgow.
ac.uk.
Note: The information contained in this
book was correct at the time of going to
print in May 2018.
1
Before you leave home
If you are a non-EEA/Swiss national, please • You should check if you require an Dependant visas Money Medical evidence of a disability, Bringing food, animals or plants
make sure before leaving your home country ATAS (Academic Technology Approval Your spouse/partner and children can apply If you bring €10,000 or more in cash, or the specific learning difficulty or into the UK
that you have made the necessary Scheme) Clearance Certificate – for entry clearance as your dependant: equivalent in another currency, to the UK chronic medical or mental health There are strict controls on bringing meat,
arrangements for your travel to the UK. postgraduate students, and some • if you are going to be a postgraduate student from outside the European Union (EU) you condition milk, fish, shellfish, plants and their products
• You must have a valid passport. undergraduates, studying or researching on a course of 12 months or longer, or must declare it. If you are travelling as a into EU countries. If you are stopped by
• Remember that entry clearance (a student in certain fields must obtain this certificate • if you are a new government-sponsored family you need to declare cash over If you need support from the Disability UK Customs and Port Health Officers, any
visa) is mandatory for all nationals who before applying for a student visa. student on a course which is longer than six €10,000. Cash includes notes and coins, Service (eg extra time in exams) you must prohibited items will be seized and destroyed
intend to stay in the UK for longer than The scheme is designed to carry out months. banker’s drafts and cheques of any kind provide medical or psychological evidence and tough penalties can be imposed.
six months. You apply for this at your security checks on those who will be (including travellers’ cheques). For details confirming your condition or diagnosis. For full information on what you can and
nearest Visa Application Centre in your researching/studying engineering, science, Each dependant should apply online at see gov.uk/bringing-cash-into-uk. Translation of evidence into English can cannot bring into the UK, see gov.uk/
country of usual residence. For a full list mathematics, technology or biomedical gov.uk/apply-uk-visa unless they are from be arranged by the Disability Service, if bringing-food-animals-plants-into-uk. The
see gov.uk/find-a-visa-application-centre. subjects. Applications for an ATAS North Korea. Before completing the form, When you first arrive in the UK, you may need necessary. same link will provide you with information on
Applications can be submitted online, certificate are made online, free of charge. refer to the guidance at: gov.uk/government/ money immediately for your train/plane fare bringing a pet with you.
unless you are from North Korea in which For details see gov.uk/guidance/academic- publications/guidance-for-dependants- to Glasgow; possibly a hotel (£50 or more PLEASE CONTACT US ONLY AFTER YOU
case the application and guidance must technology-approval-scheme. of-uk-visa-applicants-tiers-1-2-4-5. Each per night); and meals. You should therefore HAVE ACCEPTED A PLACE OFFER AND
be downloaded . • You may also need a valid TB certificate dependant will have to pay the Healthcare bring £250–£300 in British currency, plus a NOT MORE THAN THREE MONTHS PRIOR
(see page 17 for further information). Surcharge. credit card or sufficient travellers’ cheques TO THE START OF YOUR COURSE.
To apply for your entry clearance you will to cover your initial expenses, which may
need: If you are a non-visa national and you are NB: Children can only accompany a student include a deposit for accommodation, food For data protection reasons we are only able
• The Confirmation of Acceptance for coming to study for less than six months if both parents will be living lawfully in the UK, and warm clothing. Travellers’ cheques can to accept copies of your medical evidence,
Studies (CAS) which you have received you can apply on entry to the UK for a except: be cashed at airports, railway stations, banks educational psychologist’s report or evidence
from the University of Glasgow. Please short-term study visa. However, this type of • if the other parent is dead, or and bureaux de change. Avoid carrying too of your disability after you have accepted a
check the details in your CAS carefully. visa cannot be extended and you will not be • if you have sole responsibility for the much cash in case it is lost or stolen. place offer.
• Evidence of financial support: documents allowed to work. child’s upbringing, or
to show that you have enough money • if there are other serious or compelling It is a condition of acceptance that you You can scan and email your evidence to us
to cover your first year’s tuition fees and If you are a visa national coming for less considerations that mean the child should should not commence study at the University prior to your arrival in Glasgow by sending it
£9,135 (please check the Tier 4 guidance than six months you will have to apply for be with you in the UK. You will have to of Glasgow unless you have adequate funds by email to: disability@glasgow.ac.uk.
in case this changes) for living expenses a short-term study visa before you leave demonstrate that suitable arrangements available to finance yourself to the end of All evidence will be treated confidentially
for a course lasting nine months or more. home. have been made for your child’s care. your course. In addition to tuition fees, you and is not shared with academic schools or
You must show that you have held the must also consider board and lodgings, supervisors.
required amount for a consecutive 28- Please check Appendix 2. Visa National If you have any questions about applying books, stationery and equipment, clothing,
day period (finishing on the date of the List at gov.uk/guidance/immigration-rules/ for your visa please contact the University’s travel, holidays and entertainment – Dyslexic students need to provide an
closing balance) ending no more than 31 immigration-rules-appendix-v-visitor-rules to International Student Advisers (see Welfare, see page 27 for advice. Educational Psychological Assessment
days before your application and no later see if you are a visa national. page 18). The University of Glasgow is report. It is better if the assessment has been
than the date of the application. You will unable to represent individuals who have done in your own home country and in your
have to show additional sums if you have On arrival at UK Border Control, remember been refused a visa. first language. If this is not possible, then
dependants. to have your CAS and decision letter or short- the cost of assessment in the UK is £450,
• You will also have to show the originals term study letter and your proof of funding payable by the student or their medical
If you are an EEA national
of any documents named on the CAS as with you in case you have to show them to insurers.
(EU member states plus Iceland,
being used as evidence to obtain the offer. the immigration officer (see page 12 for more
Norway and Liechtenstein), or a Swiss
• Proof that you have paid the Healthcare information on entering the UK on a student Exam support
national, currently you will be admitted
Surcharge. For details see gov.uk/ visa). In the UK, 25% additional time in exams
to the UK with a minimum of formality.
healthcare-immigration-application. is the standard for those who require this
On arrival, you must produce a valid
support because of a disability or chronic
passport or national identity card.
health condition. Students who feel they
require more than 25% extra time WILL need
to provide evidence of exceptionally severe
and complex need.
2 3
Getting to Glasgow
NB: If you can, avoid arriving in Glasgow Transport By rail By road
on a Saturday or Sunday as University offices Trains to Glasgow Central from London The cheapest way to travel to Glasgow from
will be closed. If you do have problems on By air depart from Euston Station. London is by coach, and coaches leave
arrival, go to the Main Gatehouse at the Glasgow Airport is situated approximately ten • The cost of a single off-peak ticket is Victoria Coach Station morning and evening.
University Avenue entrance to the University. miles west of the University. £141.50 while a return ticket costs £142.50. Journey time is approximately eight hours.
The Gatehouse is open 24 hours a day. • A taxi from the airport to a Hall of • Virgin Rail also has an Advanced Ticket A limited service is available from Heathrow
Residence costs roughly £20–25. which can cost much less, subject Airport.
From 4–21 September the Welcome Desk • An airport bus goes to Buchanan Bus to availability. You must book this well
will be open 0800–1700, Monday to Friday, Station in the city centre. in advance of your travel date and no If you arrive at Heathrow Airport and want to
and staff will be able to help with initial • A taxi journey from the city centre to one changes can be made after purchasing the travel to Glasgow by bus from central
enquiries and directions. The Welcome Desk of the Halls of Residence will cost roughly ticket. London (Victoria Coach Station) or by
is situated on Level 1 of the Fraser Building. £8–£10. • Daytime trains have a journey time of rail from Euston Station, use the London
between four and a half and five and a half transport journey planner at tfl.gov.uk/plan-
Our Welcome Team will also be at Glasgow British Airways fly from London Heathrow hours. It is possible to book a sleeping a-journey. Taxis from the airport to central
Airport from 4–9 September and, as part of to Glasgow, and other companies such as berth on overnight trains (ticket prices vary, London are very expensive.
the Welcome Programme, a free transport easyJet fly from airports around London. see nationalrail.co.uk for full information).
service from the airport to the campus will Please note that Ryanair flies into Prestwick Gatwick Airport is connected to Victoria
be provided from Wednesday 5 September as well as a small number of flights into Railway Station by a fast train link which
to Sunday 9 September. For details and to Glasgow. Prestwick is about 45 minutes away departs every 15 minutes. Journey time is
register see glasgow.ac.uk/international/ by train; for Prestwick travel link information 30 minutes.
support/orientationarrival. see www.glasgowprestwick.com.
4 5
On arrival
Welcome and reception Registration with the police Accommodation Private accommodation There has been concern in recent years about Accommodation suitable for families/
arrangements One of the first formalities you may have to Great efforts are made to ensure that a place Private accommodation is very difficult to the increasing number of accommodation couples
If you are arriving in Glasgow in September, deal with, within seven days of your arrival, is in University-owned, leased or nominated find near the University. Looking for private scams targeting students looking to rent in The average rent for a one-bedroom flat in
please look out for members of the to register with the police. Certain foreign private provider accommodation is offered accommodation is difficult and time- the private market. Before you start looking or the private sector varies from £450 to £550
University of Glasgow Welcome Team. nationals who are over 16 years old and to all new international students (subject consuming. You should come to Glasgow take any decision, please visit the Students’ per month plus bills, a two-bedroom flat from
• From 4–21 September 2018 they will be are admitted to the UK for longer than six to the accommodation admissions policy) well before the start of term if possible, and Representative Council website for advice £550 to £700 plus bills, depending on the
based at the Welcome Desk on Level 1 of months must register at Glasgow Overseas who are studying for a full academic year, consult Accommodation Services’ Private and information on flat hunting and avoiding area (flats near the University are expensive).
the Fraser Building from 0800 to 1700, Registration Office, 2 French Street, provided that you have firmly accepted Accommodation Database (PAD) at accommodation scams at glasgowstudent. Unless you have adequate funding, you may
Monday to Friday. Dalmarnock, Glasgow G40 4EH (Dalmarnock an unconditional offer or have met the www.glasgowpad.org, as well as net/advice/accommodation. have to consider leaving your family at home.
• If you need any help – whether it be a train station is five minutes’ walk away). conditions of a conditional offer and you advertisements in The Herald and Evening If this is impossible, come alone initially, look
simple question about directions or if apply by the deadline date of 22 August Times newspapers. HMO Licence for a suitable flat then, once you have found
you are facing any difficulty – please Please check the stamp in your passport, preceding entry to the University. For a landlord to operate an HMO, the one, send for your family.
make contact with the Welcome Team. biometric residence permit or visa decision For further information contact property must be licensed with the local
They will be able to guide you and, letter to see if you are required to register. You should apply online for accommodation Accommodation Services, council. The licensing conditions are strict The University has a limited number of flats
where necessary, can offer you support at glasgow.ac.uk/services/accommodation tel: +44 (0)141 330 4743, and include, for example, the need to have suitable for couples or families. The
by contacting other services within the You should take with you: as soon as you have accepted either a email: accom@glasgow.ac.uk. clear fire escape routes, safe gas and requirement for family accommodation is that
University. 1. Your passport conditional offer* or an unconditional offer to electrical appliances and adequately sized one occupant is a registered student – we
2. Biometric Residence Permit study at the University. House in multiple occupation rooms. don’t require both spouses to be registered
From 4–9 September 2018, the University’s 3. Two passport-sized photographs You may be living in what is called an HMO students. All applications for family flats will
Welcome Team will also be present to help 4. £34 registration fee in cash *Please note that you will not be sent an offer – a house in multiple occupation. This is a These regulations are in place to protect be considered on the basis of the student’s
you when you arrive at Glasgow Airport 5. Evidence of your studies of accommodation until you have met the house or flat which is occupied by more than tenants and ensure that the property is needs and priority, which will be assessed
and to direct you to the transport service 6. Proof of address – your accommodation conditions of your offer. two unrelated people, using shared facilities. safe for habitation. The licence should be by Accommodation Services. For further
provided by the University. For details of the contract All HMOs have to be licensed with the local displayed prominently in the property. If you information, contact Accommodation
times when our Welcome Team members are 7. Decision letter – issued when your visa Applicants who are unable to access the council (Glasgow City Council for properties suspect a property is not registered (which is Services, tel: +44 (0)141 330 4743,
at the airport and when our bus service will was granted online application form should contact in Glasgow). a criminal offence on the part of the landlord) email: accom@glasgow.ac.uk.
be running, see glasgow.ac.uk/international/ 8. Police Registration Form – glasgow.ac.uk/ Accommodation Services, Level 1, Fraser or a landlord has breached the terms of the
support. media/media_482961_en.doc. Building, 65 Hillhead Street, University of Landlord Licence licence, you can get help from the Students’
Glasgow, Glasgow G12 8QF. All landlords letting properties in the private Representative Council’s Advice Centre
International orientation Opening hours are: Monday–Thursday tel: +44 (0)141 330 4743 sector must be registered with the local (see page 19) or Glasgow City Council’s
programme 0900–1230 and 1330–1545; Closed on email: accom@glasgow.ac.uk council. This is to ensure that all private HMO Unit, Environmental Protection
An international orientation programme is Fridays, weekends and major public landlords are ‘fit and proper’, disreputable Services, 231 George Street, Glasgow G1
held in September, just before the start of holidays. To arrange an appointment, call into Remember that when you are signing a lease landlords can be removed from the market, 1RX, tel: +44 (0)141 287 6531.
term, and all new international students, the office, email scdovroglasgow@scotland. or contract for accommodation this is a and tenants and neighbours can be
undergraduate or postgraduate, are welcome pnn.police.uk or call +44 (0)1786 895560. legally binding document and you will be protected from the consequences of Please remember that in signing a lease or
to attend. The programme provides information You can also check the International Student bound by the conditions for the length of antisocial behaviour and mismanaged contract for accommodation you are signing
on the University services available to you, Support web page for information about that contract, which include payment for properties. You can check if your landlord is a legally binding document and will be
as well as some sessions on life in Glasgow. the availability of an on-campus service in residence fees from the ‘start date’ until the registered at landlordregistrationscotland. bound by the conditions for the length of that
You will be able to meet fellow students at September. ‘end date’. If you wish to move out of your gov.uk or contact Glasgow City Council contract.
social events and take part in a day tour. residence you will continue to be liable for Private Landlord Registration Unit, Glasgow
Details of the programme and registration While you are in the UK, you must inform residence fees until you find a suitable G2 4PF, tel: +44 (0)800 027 0414.
information will be sent to you in due course. the police within seven working days if you replacement student to take your room.
A shorter orientation also runs in January. change your address, course, place of study,
For details see glasgow.ac.uk/international/ marital status, or passport, or receive an Pre-sessional students are welcome to apply
support. extension of ‘leave to remain’. for University accommodation and will be
Any enquiries about this programme should offered spaces subject to availability.
be directed to the University’s International
Student Advisers (see page 18).
6 7
On arrival
Council Tax attended and the exact period of attendance Road safety Banks and bureaux de change Pre-sessional students will need to show two International banks
Council Tax was introduced in Britain in 1993 at the University of Glasgow must be Please be careful when you are walking or documents as evidence of study: Several international banks are represented
and is the means by which people pay for provided. cycling on or around campus. Depending on Banks • a certificate of student status printed from in Glasgow:
local services and water. the season, you could be coming into class The main Scottish banks are: the Bank of MyCampus when you are fully registered, • Allied Irish Bank, 227 West George Street
Pre-sessional students who study for less in the dark and going home in the dark and Scotland, the Royal Bank of Scotland, the and (tel: +44 (0)141 226 4421)
• Full-time students are generally exempt if than 24 weeks will need to pay Council Tax it is essential for your safety that you keep Clydesdale Bank and TSB Bank. The nearest • a letter from the English for Academic • Bank of China, 450 Sauchiehall Street
they are living with other students. until their academic course begins. However, vigilant. branches are: Study Unit confirming your dates of study (tel: +44 (0)141 332 3354)
• Also, if you are living with your spouse who Pre-sessional students living in University of • The Bank of Scotland, 174 Byres Road (you will receive this during the first week • United National Bank, 11 Gibson Street
is prevented by the terms of his/her leave Glasgow accommodation will not be charged If you are cycling ensure that you: (tel: +44 (0)141 531 0619), of your course). (tel: +44 (0)141 341 0555)
to enter or remain in the UK from taking Council Tax. • Look and signal to show drivers what you open Monday, Tuesday, Thursday and • Habib Allied International Bank plc,
paid employment or from claiming plan to do. Friday 0900–1700, Wednesday 0930–1700 You can transfer money from home by giving 141 Norfolk Street
benefits, then you will not be charged Remember that the exemption only applies • Avoid riding up the inside of large vehicles and Saturday 0900–1300. the name and address of your Scottish bank (tel: +44 (0)141 420 1319)
Council Tax. when you are registered as a student and will where you might not be seen. • The Royal Bank of Scotland, together with the account number and code. • HSBC, 2 Buchanan Street
• If your spouse is a British or EEA national end when you complete your studies. You will • Always use lights after dark or when 339 Byres Road This is safer than having a draft sent to your (tel: +44 (0)3457 404404).
they will be liable to pay Council Tax. therefore also not be covered by the visibility is poor. (tel: +44 (0)3457 242424), residence. If you intend to use a cash card
• Students in the writing-up period of their exemption if you arrive early and take up • Wear light-coloured clothing during the day open Monday, Tuesday, Thursday and from your own country, please check with Bureaux de change in Glasgow
programme will be exempt from paying private accommodation. and reflective clothing and/or accessories Friday 0915–1700, Wednesday 1000–1700 your bank that it will be compatible with UK • Barrhead Travel, 85 Oswald Street
Council Tax if they can provide evidence in the dark and a helmet. and Saturday 0900–1500. machines. (tel: +44 (0)141 222 2223)
from the University that they are studying If you have any doubts about your eligibility • Follow the Highway Code. Don’t jump red • The Clydesdale Bank, 326 Byres Road Hours: Monday–Thursday 0830–2100;
for more than 21 hours per week and for a for exemption, please contact the University’s lights and don’t cycle on the pavement (tel: +44 (0)800 345 7365), One pound sterling (£1) is divided into one Friday 0830–2000, Saturday 0900–1800
period of more than 24 weeks. International Student Advisers (see page 18). unless it’s a designated cycle path. open Monday–Friday 0915–1630, hundred pence (100p). Coins issued are 1p, and Sunday 1000–1800.
Saturday 0915-1600. 2p, 5p, 10p, 20p, 50p, £1 and £2, and notes • Thomas Cook, 15–17 Gordon Street
For Erasmus students who do not fulfil the Schools When you are walking make sure you: • TSB Bank, 196 Byres Road to the value of £5, £10 and £20. Scottish (tel: +44 (0)141 433 7835)
full-time student criterion of 21 hours over 24 Free schooling is available for all children • Pay full attention when you are crossing (tel: +44 (0)141 397 9997), banks issue their own notes and these are Hours: Monday–Wednesday and Friday
weeks while they are in the UK, but will over five years and under 16 years of age. the road. It can take time to adjust if the open Monday–Friday 0900–1700 and accepted as legal tender in Scotland as well 0830–1730, Thursday 1000–1730,
continue with their course of studies on return Parents are legally obliged to enrol their traffic is on the opposite side from what Saturday 0900–1300. as English bank notes. Sometimes Scottish Saturday 0900–1730 and Sunday
to their own university, it is our understanding school-age children full-time in school but you are used to. Look both ways before • Santander, 268–270 Byres Road notes are not acceptable outside Scotland, 1100–1700.
that a letter from that institution will have please note that schools are under no you step off the pavement. (tel: +44 (0)800 030 4321), so if you are travelling, ask your bank for
to be provided, confirming that the course obligation to enrol a child over the age of 16. • Don’t use your mobile to talk, text or listen open Monday–Friday 0900–1700 Bank of England notes. Bureaux de change are open outside
undertaken is full-time, and including the For information about enrolling your children to music while you’re crossing as it can (Thursday 1000 opening) and Saturday normal banking hours and are useful should
number of hours attended per week and in a local school, contact the University’s stop you concentrating. 0900–1600. Direct debits you need to change money in a hurry at
the number of weeks, course qualification, International Student Advisers (see page • Where possible use a pedestrian crossing, The University will require you to set up direct weekends.
course programme and duration of course. 18). Useful information can also be found at even if it means you have to walk a little To open an account, you will need your debits with your bank to pay for University
Confirmation is also required that the glasgow.gov.uk/index.aspx?articleid=15894. further. If there is no crossing, go to a passport or ID card and evidence of your accommodation and tuition fees, if paying
institution has permitted the student to point where you can clearly see in both current course of study and address. by instalment. You are also likely to pay your
undertake a course of study as part of their Pre-school childcare directions. Depending on the bank you choose, you mobile phone contract, utility bills, Council
course in the UK and provide the exact period Places in playgroups and nursery schools may be asked for other documentation. Tax bill and many other payments by direct
of attendance at the UK establishment. are severely limited and it may prove There are two main types of account – debit. A direct debit is an instruction from you
impossible to find room for your child in a current (cheque) account and deposit to your bank or building society. It authorises
For non-graduating students who are local authority nursery school or in the account. the organisation you want to pay to collect
registered at the University of Glasgow and University’s nursery – glasgow.ac.uk/ varying amounts from your account – but
meet the full-time student criterion of 21 nursery. There are, however, privately run only if you have been given advance notice
hours over 24 weeks, a letter is required nursery schools and recognised of the amounts and dates of collection.
from this University to confirm the student is childminders, but these tend to be expensive, Once you have agreed those, the money is
attending a period of non-graduating study at least £200 per week. Contact the deducted automatically. If the organisation
which is linked or affiliated to their course University’s International Student Advisers you are paying wants to change an amount
abroad. Details of course programme, (see page 18) for advice. or date of collection, they have to tell you
course qualification, hours and weeks about it first.
8 9
On arrival On arrival
Telephones SIM only Useful free telephone services Computing and IT • Office Online – view, create and edit Office Electricity
This type of contract offers a package of • Emergency Services 999 documents using only a browser. Electrical current in the UK is 230 volts at 50
Mobile phones minutes, texts and data for a low monthly • Police (non-emergency) 101 Username and password • Exchange Online – Email, calendar, people cycles. If you come from a country operating
Buying a mobile phone in the UK can be cost but with no handset. There is usually • Operator 100 Every student has a unique and tasks. on a different voltage, you should ensure that
confusing as there are many different types less commitment as contracts can be as little • NHS24 111 username known as your ‘GUID’. • Skype for Business – instant message, you are equipped with the appropriate
of deal. Take time to look at what is available as one month. This option is cheaper than Along with your password, this allows audio & video conference from your desk transformer. Alternatively, there are many
and try more than one retail outlet. The same traditional contracts as you are not paying for Post Office access to most central IT services. or mobile, integrated with your Outlook discount electrical stores and supermarkets
deal may be cheaper with another store. the phone and you may be able to reduce Normal hours of opening are Monday–Friday For eduroam (Wi-Fi) and Office365, calendar. where you can buy various items (hairdryer,
Check online price comparison sites such the costs further by bringing your phone from 0900–1730 and Saturday 0900–1230 but you need to use your email address as • Yammer – social networking tool to create kettle etc) at reasonable prices.
as uswitch.com or moneysupermarket.com your home country. If you choose to do this, there is variation, with some offices open all your username, along with the GUID networks and communities with students
for the best deals. Be wary of getting into a you should check your phone is unlocked for day on Saturday and part of Sunday. There password. and staff. TV Licence
deal before you’ve considered all the pros use in the UK before you travel. is no postal delivery after 1300 on Saturday You can buy a licence online at
and cons. There are three types of contract until Monday morning. Email For all the latest information on these tvlicensing.co.uk. You need to buy a TV
available: It is best to seek advice before making a Your email address will be in the format: services and more, please see licence if you:
decision if you are unsure about what you are Postage rates are calculated based on YourGUID@student.gla.ac.uk. Your email gla.ac/studentsIT. • buy your own TV for your room or flat and
Pay As You Go signing. Once a contract has been signed it weight, size and the service required. With account is one of the main official channels watch or record live TV programmes on
This type of contract offers you the option is often difficult to cancel and you may end a first-class stamp, a letter to an address in the University will use to communicate with For help or advice, please visit the Student IT any channel
to be in control, as you only need to ‘top up’ up with a bill you cannot pay. the UK should arrive the next day; a letter you. It is your responsibility to: Helpdesk on the fourth floor of the University • download or watch any BBC programmes
when you can afford to. The initial cost can with a second-class stamp will take up to • check your inbox regularly for any Library. on iPlayer – live, catch-up or on demand.
be higher as you need to buy a handset but For all types of mobile phone options make three days. Mail within the University is by important updates, eg exam results, library
once you have the phone your costs may sure you check the rates for both UK calls the ‘internal mail system’ and costs nothing. reminders Insurance Smoking
be less. If you are on a tight budget, or your and international calls – some phones offer There is also a free daily delivery of mail • use your student email for all email If you have not already done so before Smoking is not allowed in any public building
finances can be unpredictable, this can be good rates within the UK but high rates to the Dental School, Gartnavel General correspondence with the University, leaving your own country, you are strongly or vehicle in the UK, including all University
the best option. internationally or vice versa. and Gartnavel Royal Hospitals, the Royal teaching staff and services. advised to take out some form of insurance buildings, student accommodation, pubs,
Infirmary and the University of Strathclyde. policy to cover the cost of your personal restaurants, shopping malls, buses, trains
Pay Monthly To make an international call from the UK You can access your email via: gla.ac/ property should it be lost or stolen. Make the and taxis. It is also illegal to smoke in a car
This type of contract can often offer a free To dial an international call from the UK, eg There is also a free delivery service to the office365 or on MyGlasgow. effort to do this as soon as possible after with anyone aged under 18 years. If you
handset as part of the package but there is Kuala Lumpur (Malaysia) 2536781: Queen Elizabeth University Hospital each your arrival. Students living in University- wish to smoke you must do so outside.
usually a minimum monthly payment, whether • First dial the international prefix 00 Monday, Wednesday and Friday. Further information including set-up details owned property are covered at a basic level Smoking in any public enclosed space is a
or not you can afford it, and a minimum term • Next the country code 60 and advice is available at gla.ac/ by a block insurance policy. You should criminal offence and you could be fined £50
over which you must keep the contract • Then the area code 3 Telegrams studentemail. check that this will provide adequate cover in Scotland.
(generally 12 months although it can be • And finally the number 2536781. It is no longer possible to send a telegram for your personal belongings.
longer). This is a less flexible option than Pay from the Post Office. Instead, telegrams can Wi-Fi Register to vote
As You Go as it is not possible to avoid the To make a call to Glasgow from outside be sent online from www.telegramsonline. To access the University’s Wi-Fi (eduroam) Photographs If you are a European Union citizen or a
monthly contract payment, even if you do not the UK co.uk. Within the UK, telegrams ordered we recommend you use the auto set-up In the first month or so, you will need quite citizen of the Commonwealth you can
make any calls. • Dial the international code (each country before 1400 are guaranteed to arrive by first tool available at: gla.ac/wifi. a lot of passport-style photographs. There register to vote in the UK. Register online at
has its own) post the next working day. are automatic photo machines at mainline gov.uk/register-to-vote. Registering to vote
With the pay monthly option, up-to-the-minute • Then the country code (UK) 44 Office 365 railway stations and some post offices. means you can vote in elections and can
phones are used to sell a wide range of • Followed by the area code (Glasgow) 141 Use your student email address and GUID Specialist photo shops also provide this help with your credit rating.
‘deals’. Consider what you are taking on • And finally the subscriber’s number password to access: service quickly and at a price just a little
before you sign a contract as, once you have (University of Glasgow) 330 2000. • Office suite (downloads and apps) – five higher than the photo machines. Further information is available from
committed to this, it is virtually impossible copies for PCs/Macs and five copies Glasgow’s Electoral Registration Office at
to change your mind – read the small print In this guide, all telephone numbers are on mobile devices (Android, iPad and Drinking water glasgow.gov.uk/registertovote.
carefully. Some networks also add on an given with the international dialling code Windows). Tap water in Scotland is safe to drink. The
extra monthly charge if you don’t pay your bill to Glasgow eg +44 (0)141. These are the • One Drive for Business – 1TB+ of cloud public water supply is provided by Scottish
by direct debit. figures you have to add when calling from storage. You can share with anyone you Water.
outside that area. wish.
10 11Immigration regulations
On entry to the UK during this 30-day period then your campus. You will receive an email from
The documents already mentioned in the vignette will expire and you will need to apply the University telling you where and when
Before you leave home section are essential for another 30-day vignette if you still wish you can collect your BRP. Please take your
to help smooth your passage through to travel to the UK. You will have to pay a passport (containing your 30-day vignette)
immigration control. It is possible, however, fee for this new application and provide your and your decision letter, which confirms
that non-EEA nationals may be questioned biometric information again, but you will not that your BRP has been delivered to the
by an Immigration Officer. have to submit a new Tier 4 application. University, with you when you collect. If you
do not enter the University’s ACL code you
Please note that from 31 July 2015 everyone Your 30-day vignette will be accompanied by will have to collect your BRP from the Post
applying for a visa for more than six months a decision letter. When you enter the UK you Office and follow the instructions for this type
will receive a vignette (sticker) in their should show the Border Force officer your of collection. Please remember that if you
passport which will only be valid for 30 30-day vignette and this letter, so make sure do not collect your BRP within ten days of
days. On arrival in the UK you will collect a you have it in your hand luggage. arriving in the UK you may have to pay a fine
Biometric Residence Permit (BRP) which will and/or your visa may be cancelled. Please
show the full duration of your stay. You must collect your biometric residence check the details on your vignette and BRP
permit (BRP), which will cover the full carefully in case of errors.
The 30 days will start 30 days before your duration of your studies, within ten days of
course start date as on your CAS, or, seven arriving in the UK. University of Glasgow EEA and Swiss students are subject to
days before the date you entered on your students and their dependants who enter different arrangements. Your passport will
application as the date you intend to travel to the University’s ACL code, 2HE499, in their not be stamped when you come through
the UK, whichever is later. If you do not travel visa application can collect it from the main immigration.
12 13Immigration regulations
During your studies date of expiry of your current visa). Please note: if you have entered the UK on meet the criteria for any of the exemptions. • Personal Independence Payment Travel abroad
Please note that if you have successfully a short-term study visa for up to six months, The usual permissions granted on the • Carer’s Allowance (non-EEA nationals)
Student responsibilities under completed a course and are applying to you will not be allowed to extend your stay. registration certificate are for employment • Disability Living Allowance Before leaving the UK, please note carefully
Tier 4 extend your visa for a new course, you can to be permitted for up to 20 hours a week in • an allocation of local authority housing the following points:
As the University issued you with a only apply if your current visa expires within If you have any difficulty completing the term time, with full-time employment being • local authority homelessness assistance 1. Check that your passport is valid for the
Confirmation of Acceptance of Studies 28 days of your new course starting. If your form or need advice on any of the permitted in vacation periods. After 30 June period you will be away. If it is going to
(CAS) to obtain your student visa, the current visa ends more than 28 days before immigration matters discussed in this section, 2018, the rights to work for Croatian nationals as this would constitute a breach of the expire during this time, you must apply for
University must comply with UKVI regulations your new course begins, you will have to please contact the University’s International will be brought in line with other EU citizens. Immigration Regulations and might result a new one well in advance of your trip.
regarding attendance monitoring and return home to apply for the visa. Student Advisers (see Welfare). in a refusal to extend your ‘leave to remain’. 2. Check that your ‘leave to remain’ will not
absence reporting as well as checking that Arrival via the Republic of Ireland EEA nationals and nationals of certain other expire before your return to the UK. If it will
you have the necessary documentation and Applications to extend a visa must be If you wish advice from the UKVI itself, you without prior Entry Clearance countries with reciprocal agreements can expire, you should apply for an extension
permission allowing you to undertake study submitted online on the appropriate form, may call their Contact Centre on When you arrive in the UK from the Republic claim Child Benefit, as long as they do not of stay before you go.
in the UK. You will therefore have to: Tier 4 (G). Information on the application +44 (0)300 123 2241. of Ireland, an Immigration Officer will not have a ‘public funds’ restriction. 3. Please remember to take your passport
• collect your BRP (if applicable) within ten process can be found at be present. You will therefore not receive and your BRP (if you have one) when you
days of arriving in the UK http://gov.uk/tier-4-general-visa. Vacation and part-time a stamp in your passport and will only be As there may be changes to this list, please travel.
• complete academic and financial employment deemed to have three months’ leave to stay consult the University’s International Student 4. It is important that you keep your passport
registration prior to commencing your Remember you (and any dependants) must If you are from a non-EEA country, you in the UK. Whilst this allows you to study, Advisers (see page 18) before making any and Biometric Residence Permit safe as
course pay the Healthcare Surcharge before you will probably find the following restriction you cannot extend your stay from inside claim for public funds. both documents are vital to your stay in the
• provide appropriate documents, can submit your visa application. stamped or noted in your passport or BRP the UK and so, if you need more than three UK and to any travel abroad. We advise
eg passport and UK biometric ID card card: ‘Work 20 hours max in term time’. months to complete your course, you will Spouses/partners of that you keep a copy of both documents
• ensure that you attend your course and, International Student Support has prepared Anyone on a degree-level course with these have to leave the UK within the three month Tier 4 students in a safe place (perhaps ask your family
if you can’t, make sure that your college or a Tier 4 (General) information booklet to help restrictions stamped in their passport can period and then re-enter in order to obtain the Under current immigration rules, you will or friends to store copies for you) as well
school know why you are not attending you complete your application: see work up to 20 hours per week during term correct permission as a short-term student. not be able to bring family to the UK with as storing the originals safely. Please take
• apply for visa extensions in good time glasgow.ac.uk/international/support/after/ time and full-time during vacation periods. Therefore, we recommend you apply for you unless you are taking a course which extra care of these documents when you
and before your current visa expires, and extendvisa/#/firststeps. Currently the cost Please note that times when you are writing entry clearance as a short-term student or is 12 months long or more, and you are a are travelling in countries or cities which
pass details of any visa extensions to the of a standard Tier 4 (General) application is up your dissertation or thesis or you are student before you leave your own country. postgraduate student, or if you are a are unfamiliar to you.
University’s Tier 4 Compliance Team in £475 or £1,085 if applying in person. studying for exams are not considered government-sponsored student on a
Registry vacation periods. If you are studying below Recourse to public funds course of longer than six months. Your If your passport or Biometric Residence
• notify changes of address to the University If you have dependants, they must also degree level or you are a Tier 4 (child) As an international student, you are permitted dependants will be allowed to work if you Permit is stolen or lost, please refer to the
via MyCampus, to UKVI and to the complete PBS (Dependant) applications student, you will only be allowed to work 10 to study in the UK provided you can maintain are applying for leave for 12 months or information on the International Student
Overseas Visitor Registration Office if you online. Dependant applications will incur hours per week during term time. and accommodate both yourself and your more and your course is at degree level. Support webpages at glasgow.ac.uk/
have a Police Registration Certificate. a fee of £475 or £1,085 (in person) per family without recourse to public funds. In international/support/lostpassports.
dependant. Alternatively, you may have the following effect, this means that you cannot claim: If your spouse/partner is travelling later,
For full details of these responsibilities check prohibition endorsed in your passport: • Income-based Jobseeker’s Allowance please make sure he/she has a photocopy Immigration advice
glasgow.ac.uk/tier4 and ukcisa.org.uk/ Under the Points Based System, you must ‘No work or recourse to public funds’. • Income Support of your passport and BRP, if you have one, Within the University of Glasgow advice on
information--advice/visas-and-immigration/ obtain 40 points for your student visa If you are coming to the UK for less than six • Child Tax Credit showing your leave to remain. Your spouse/ matters related to these or other immigration
protecting-your-tier-4-status. If you need any application to be successful. The points are months as a short-term student you will have • Universal Credit partner should also register with the police if issues should only be obtained from the
advice on any of these matters please contact awarded for the Confirmation of Acceptance this stamp, which means that you cannot • Working Tax Credit you have been asked to do so. University’s International Student Advisers.
the International Student Advisers – see page for Studies (CAS) (30 points) and your work. Please remember that working while • a social fund payment
18 for contact details. financial documentation (10 points), although you have a prohibition stamped in your • Child Benefit
other documents may be required. You must passport is illegal. • Housing Benefit
Extension of ‘leave to remain’ ensure that you provide the Home • Council Tax Benefit
(non-EEA students) Office with originals of the documents EEA and Swiss nationals are free to take • Council Tax Reduction (this is not the same
Please keep a regular check on the date requested and remember that you need employment without requiring a work permit. as Council Tax Exemption)
when your ‘leave to remain’ expires, as to allow time to collect the documentation Until 30 June 2018, if you are in the UK as • Domestic Rate Relief (Northern Ireland)
any application for an extension must be required. For instance, requests for CAS may a student and you are a Croatian national, • State Pension Credit
submitted well in advance of your permission take time to process and ATAS applications you must obtain a registration certificate as a • Attendance Allowance
running out (ideally two months before the can take weeks to process. student before you can start work, unless you • Severe Disablement Allowance
14 15Medical services
Since 6 April 2015 those submitting Shortly after you arrive in Glasgow, you Tuberculosis screening
applications for entry clearance to come to must register with a doctor or GP (General If you are coming to the UK for more than six
the UK, as well as those applying in the UK Practitioner) near your accommodation. months, you may be required to provide a
for an extension of stay, will be required to Please do not wait until you are ill. The certificate (from an accredited clinic) to show
pay the Healthcare Surcharge as part of the Barclay Medical Practice is based on Level 1 you are free from infectious Tuberculosis
visa process. The payment of this charge will of the Fraser Building on campus. Please see (TB) before applying for your visa. Check the
allow access to free hospital treatment. This universitybarclay.com. If your doctor UKVI website at gov.uk/tb-test-visa.
also applies to your dependants here with issues you with a prescription for an item of
you in Glasgow. There are certain types of medicine, you will not have to pay a charge Dental treatment
treatment which remain free for everyone and at the dispensing chemist (pharmacy). When making your first appointment with a
there are also certain exemptions. For details, Chemists’ shops are open during normal dentist, you should check that he/she will
please see gov.uk/healthcare-immigration- business hours, but they also operate a rota accept you as a patient under the National
application. system to cover late opening, Sundays and Health Service. Otherwise, you may be
public holidays. treated as a private patient, which will cost
If you are coming to Scotland on a short- much more than the statutory National Health
term student visa for six months or less and If your income is very low, it may be possible Service charge. You must be registered with
will be studying a full-time course, access to get help with other health costs. You a doctor before being entitled to be treated
to healthcare in Scotland will be free and should complete an HC1 form, which can be by a dentist under the National Health
you do not have to pay the Healthcare obtained from your doctor’s surgery. Service. For a list of local NHS dentists, see
Surcharge. Please note this is not the case nhsinform.scot/national-service-directory.
if you are going to be studying in England NHS inform is Scotland’s health information
or Wales, where it is advisable to take out service providing self-help guides, a directory Eye treatment
private medical insurance. of health services for you to find a local If you want to have your eyesight tested,
doctor or dentist, a webchat facility and a make an appointment for a test with any
All non-UK European Economic Area (EEA) helpline. Tel: +44 (0)800 224488 or go to qualified optician. The optician will supply
students and their families should obtain nhsinform.scot. spectacles if required but the cost will
a European Health Insurance Card (EHIC) depend on the type of frame and lenses you
before coming to the UK. This card will If you are taken unwell in the out-of-hours choose.
entitle you to NHS treatment. If you intend to period, when other sources of support such
stay in the UK on a more permanent basis, as your doctor or dentist are closed, you can When you are leaving Glasgow
or if you cannot get an EHIC card from call NHS 24 on 111 for medical advice. Remember that when you complete your
your own country, you will need to obtain studies and leave Glasgow you must let
comprehensive sickness insurance before Meningitis ‘C’ vaccination the NHS know. It is important to do this as
you leave home. For more information please The National Health Service has a policy of it allows your name to be removed from
see glasgow.ac.uk/international/support/ immunising against Meningitis ‘C’ and we the NHS register and will stop letters and
livinginuk/nhs. recommend that all students who have not circulars being sent to your address. Contact
been vaccinated make arrangements to have your GP surgery and inform them or, if you
this done before leaving home or shortly after are registered at the Barclay Medical Practice
arrival in the UK. in the Fraser Building, simply complete
their form at universitybarclay.com/patient-
access/send-a-message-form.
16 17Welfare
International Student Support Careers Service International Student Advisers (see above). study context. We will arrange a translation It is your responsibility to arrange your own type of enquiry and staff will be happy to
The University provides a welfare service Our Careers Service offers a wide range of Pre-sessional students do not have an Adviser into English, if necessary. Failure to provide medical, psychological or psychiatric care help resolve the problem or signpost to the
to assist international students during their support to all students: of Studies but can speak to the class tutor suitable medical or psychological evidence after arrival in Glasgow. Please note, an NHS appropriate department.
period of study. The International Student • confidential and impartial one-to-one instead, or the English for Academic Study may delay support. referral for a psychiatric assessment may • Gilchrist Postgraduate Club – a
Advisers can help students with the practical guidance appointments Unit’s Student Support Team. take several months in the UK. All students dedicated space in the Main Building for
aspects of living and studying in Glasgow and • CV and application checking Dyslexic students need to provide an should register with an NHS doctor when postgraduate students to socialise and
liaise with other individuals and organisations • mock interviews Disability Service educational psychologist’s assessment they arrive in the UK. See glasgow.ac.uk/ study; see gilchristpgclub.org.
listed in this handbook. The advisers aim to • ‘Glasgow Careers’, our online The Disability Service is a service for report. It is better if the assessment has been myglasgow/students. • Photocopying, printing, binding and
give sympathetic, confidential and practical student portal connecting students to students who have a disability or a chronic done in your own home country and in your faxing services are available in the
help on a wide range of matters as quickly as appointments, employer seminars, jobs health condition. We arrange support for first language. If this is not possible, then we Students’ Representative Council McIntyre Building.
possible; they also organise orientation and internships these students on their courses. will arrange an assessment in the UK; this The Students’ Representative Council (SRC) • Student Volunteer Support Service – see
programmes, regular workshops and webchats • In-college job-hunting and skill currently costs £450, payable by yourself or represents the interests of the students on page 25 for details.
and activities for students and their families. development sessions from careers Students who use this service may have: your medical insurers. campus and provides support services and • Student media – the SRC runs the student
managers • dyslexia or other learning difficulties like development opportunities to individual newspaper, Guardian, Glasgow University
The advisers are located in the Fraser • events and workshops hosted by a wide ADD or ADHD The disability adviser you meet will assess students. Each year a President and Magazine, Glasgow University Student
Building and the office is open 0900–1700 on range of companies designed to develop • a chronic medical condition (eg arthritis, your study needs on your course, including around 46 others, including an International Television and Subcity Radio. Any student
weekdays. To make an appointment, please students’ skills Crohn’s disease, epilepsy) exam provisions. In the UK, 25% additional Officer, are elected to the SRC Council. is welcome to get involved.
visit your MyGlasgow page and use the • job-seeking skills workshops (eg CV • a long-term mental health condition (eg time in written exams is the standard for Any University of Glasgow student is • Jobshop – local job vacancies are
appointment booking service to book online. writing, interview techniques) long-term depression, bipolar disorder) those who require this support because eligible to stand in these elections. See displayed at glasgowstudent.net/
You can also call into the Student Service • recruitment fairs and other employer • a sensory impairment, either with vision or of a disability or chronic health condition. glasgowstudent.net. services/jobshop.
enquiry desk on level 2 of the Fraser Building networking opportunities. hearing Students who request more than 25% need • Flatshare – a web-based service to
to book. Alternatively, drop-in sessions for • a physical disability: difficulties with to provide evidence of exceptionally severe The SRC operates the following services: help students find accommodation. Visit
short enquiries are available Monday and All our careers managers are experienced walking around or writing or typing and complex need. • The Advice Centre is staffed by trained glasgowstudent.net/services/flatshare.
Wednesday from 1400 to 1630 and Friday in supporting international students as an because of a physical impairment. professional staff. Drop in between 1130
from 0930 to 1200. For more information see integral part of the student population. The Disability Service is located at 65 and 1600 on weekdays to discuss any You can find out more or ask questions at
glasgow.ac.uk/international/support. For more information and examples of Southpark Avenue and is open 0900–1700 issues that are bothering you; facebook.com/glasgowuniversitysrc,
The Careers Service website, glasgow.ac.uk/ support, please see glasgow.ac.uk/services/ Monday–Friday. email: advice@src.gla.ac.uk or see Twitter at twitter.com/gusrc and at
Counselling & Psychological careers, signposts students to information disability/support. glasgowstudent.net/advice. The glasgowstudent.net.
Services on visas. Advice on individual applications Please phone +44 (0)141 330 5497 or email Advice Centre also offers advice and
A confidential service is available to all is handled exclusively by the University’s You will need to make an appointment with disability@glasgow.ac.uk to book your representation for a number of problems, Police Scotland
registered students experiencing emotional International Student Advisers: glasgow. a disability adviser as early as possible and appointment with a disability adviser. including academic appeals, housing, The Chief Inspector of this area is committed
and psychological issues. A range of help is ac.uk/international/support. as soon as you arrive in the UK. Information problems with landlords, consumer to investigating all racial incidents or
offered including short-term individual about your disability or health condition will PLEASE NOTE: disabled EU and rights, entitlement to benefits and harassment involving individuals or ethnic
counselling and psychotherapy, group Careers Service, Level 2, Fraser Building, be treated sensitively and confidentially. We international students are NOT eligible for University Conduct procedures and formal groups reported to the police. Specially
counselling, cognitive behavioural therapy, tel: +44 (0)141 330 7000 or email: will not pass on any information to academic Disabled Students’ Allowance, Employment complaints. trained officers will listen to any grievance
psychological services and a daily drop-in careers@glasgow.ac.uk. staff or supervisors without your explicit Support Allowance, Disability Living • Nightline (tel: +44 (0)141 334 9516, you may have. You can make contact via the
service. consent and agreement. Allowance or Personal Independence email: asknightline@glasgowstudent.net) University’s International Student Advisers
Advisers of Studies Payments. These welfare benefits are only or gunightline.org for instant messaging – (see page 18) or at Glasgow West End Police
The office is located at 67 Southpark Avenue Every undergraduate student is allocated to You can scan and email your evidence to us available for UK students. a free, confidential helpline which is run by Office, 609 Dumbarton Road, Glasgow G11
and is open 0900–1700 on weekdays, with an Adviser of Studies who guides students prior to your arrival in Glasgow by sending it trained student volunteers, operating 6HY (tel: 101).
late opening on Tuesday and Thursday to in the choice of an appropriate syllabus. The by email to: disability@glasgow.ac.uk. The University cannot provide support during Monday–Friday between 1900 and 0700
2000. To make an appointment, complete an Adviser can also counsel students on more the evenings and weekends, so either you during term time. For emergency services (Fire, Police,
online form or call into the office. For more general matters relating to their progress, For data protection reasons we are only need to be independent – to be able to shop, • Second-hand bookshop – see page 26 Ambulance) call 999 (or 4444 from a
information see glasgow.ac.uk/counselling, such as examination regulations, absences able to accept copies of your medical cook and travel independently – or you need for details. University phone).
tel: +44 (0)141 330 4528 or email due to ill-health and any other routine evidence, educational psychologist’s report to fund your own helper for domestic and • The SRC Welcome Point is a student and
studentcounselling@glasgow.ac.uk. difficulties. More serious problems will be or evidence of your disability after you social support needs. You need to be able to visitor information point, located in the
referred to the Student Counsellor or the have accepted a place offer. Your evidence walk from your hall of residence to campus McIntyre Building, next to the Main Gate.
should explain how you are affected in a independently or fund a taxi or your own car Students can come here if they have any
to get to campus.
18 19You can also read
