INTERNATIONAL STUDENT HANDBOOK 2018-19 - University of Glasgow

INTERNATIONAL STUDENT HANDBOOK 2018-19 - University of Glasgow
INTERNATIONAL STUDENT HANDBOOK 2018-19 - University of Glasgow
Introduction                                   Contents
We would like to take this opportunity to      Before you leave home                2
welcome you to the University of Glasgow       Getting to Glasgow                   4
and also to wish you a successful and          On arrival                           6
happy stay in the city.                        Immigration regulations             12
                                               Medical services                    17
This guide will help you through most of       Welfare                             18
the formalities and procedures both            English language courses            20
before and after your arrival. You will find   The University library              21
information ranging from the important         Religion                            22
immigration regulations to instructions on     Transport and motoring              23
how to claim a VAT refund. Also included       Sport and leisure                   25
in this handbook are the contact details       Shopping and services               26
of the many services which are available       Useful information                  27
to support you throughout your stay.           Main campus map                     28
                                               Sources of information and advice   29
After reading this handbook, if you have
any unanswered questions, please feel
free to contact the International Student
Advisers for further information; email:

Note: The information contained in this
book was correct at the time of going to
print in May 2018.

INTERNATIONAL STUDENT HANDBOOK 2018-19 - University of Glasgow
Before you leave home
    If you are a non-EEA/Swiss national, please      • You should check if you require an               Dependant visas                                      Money                                            Medical evidence of a disability,                 Bringing food, animals or plants
    make sure before leaving your home country         ATAS (Academic Technology Approval               Your spouse/partner and children can apply           If you bring €10,000 or more in cash, or the     specific learning difficulty or                   into the UK
    that you have made the necessary                   Scheme) Clearance Certificate –                  for entry clearance as your dependant:               equivalent in another currency, to the UK        chronic medical or mental health                  There are strict controls on bringing meat,
    arrangements for your travel to the UK.            postgraduate students, and some                  • if you are going to be a postgraduate student      from outside the European Union (EU) you         condition                                         milk, fish, shellfish, plants and their products
    • You must have a valid passport.                  undergraduates, studying or researching             on a course of 12 months or longer, or            must declare it. If you are travelling as a                                                        into EU countries. If you are stopped by
    • Remember that entry clearance (a student         in certain fields must obtain this certificate   • if you are a new government-sponsored              family you need to declare cash over             If you need support from the Disability           UK Customs and Port Health Officers, any
       visa) is mandatory for all nationals who        before applying for a student visa.                 student on a course which is longer than six      €10,000. Cash includes notes and coins,          Service (eg extra time in exams) you must         prohibited items will be seized and destroyed
       intend to stay in the UK for longer than        The scheme is designed to carry out                 months.                                           banker’s drafts and cheques of any kind          provide medical or psychological evidence         and tough penalties can be imposed.
       six months. You apply for this at your          security checks on those who will be                                                                  (including travellers’ cheques). For details     confirming your condition or diagnosis.           For full information on what you can and
       nearest Visa Application Centre in your         researching/studying engineering, science,       Each dependant should apply online at                see                Translation of evidence into English can          cannot bring into the UK, see
       country of usual residence. For a full list     mathematics, technology or biomedical   unless they are from                                                             be arranged by the Disability Service, if         bringing-food-animals-plants-into-uk. The
       see      subjects. Applications for an ATAS               North Korea. Before completing the form,             When you first arrive in the UK, you may need    necessary.                                        same link will provide you with information on
       Applications can be submitted online,           certificate are made online, free of charge.     refer to the guidance at:         money immediately for your train/plane fare                                                        bringing a pet with you.
       unless you are from North Korea in which        For details see        publications/guidance-for-dependants-                to Glasgow; possibly a hotel (£50 or more        PLEASE CONTACT US ONLY AFTER YOU
       case the application and guidance must          technology-approval-scheme.                      of-uk-visa-applicants-tiers-1-2-4-5. Each            per night); and meals. You should therefore      HAVE ACCEPTED A PLACE OFFER AND
       be downloaded .                               • You may also need a valid TB certificate         dependant will have to pay the Healthcare            bring £250–£300 in British currency, plus a      NOT MORE THAN THREE MONTHS PRIOR
                                                       (see page 17 for further information).           Surcharge.                                           credit card or sufficient travellers’ cheques    TO THE START OF YOUR COURSE.
    To apply for your entry clearance you will                                                                                                               to cover your initial expenses, which may
    need:                                            If you are a non-visa national and you are         NB: Children can only accompany a student            include a deposit for accommodation, food        For data protection reasons we are only able
    • The Confirmation of Acceptance for             coming to study for less than six months           if both parents will be living lawfully in the UK,   and warm clothing. Travellers’ cheques can       to accept copies of your medical evidence,
      Studies (CAS) which you have received          you can apply on entry to the UK for a             except:                                              be cashed at airports, railway stations, banks   educational psychologist’s report or evidence
      from the University of Glasgow. Please         short-term study visa. However, this type of       • if the other parent is dead, or                    and bureaux de change. Avoid carrying too        of your disability after you have accepted a
      check the details in your CAS carefully.       visa cannot be extended and you will not be        • if you have sole responsibility for the            much cash in case it is lost or stolen.          place offer.
    • Evidence of financial support: documents       allowed to work.                                      child’s upbringing, or
      to show that you have enough money                                                                • if there are other serious or compelling           It is a condition of acceptance that you         You can scan and email your evidence to us
      to cover your first year’s tuition fees and    If you are a visa national coming for less            considerations that mean the child should         should not commence study at the University      prior to your arrival in Glasgow by sending it
      £9,135 (please check the Tier 4 guidance       than six months you will have to apply for            be with you in the UK. You will have to           of Glasgow unless you have adequate funds        by email to:
      in case this changes) for living expenses      a short-term study visa before you leave              demonstrate that suitable arrangements            available to finance yourself to the end of      All evidence will be treated confidentially
      for a course lasting nine months or more.      home.                                                 have been made for your child’s care.             your course. In addition to tuition fees, you    and is not shared with academic schools or
      You must show that you have held the                                                                                                                   must also consider board and lodgings,           supervisors.
      required amount for a consecutive 28-          Please check Appendix 2. Visa National             If you have any questions about applying             books, stationery and equipment, clothing,
      day period (finishing on the date of the       List at         for your visa please contact the University’s        travel, holidays and entertainment –             Dyslexic students need to provide an
      closing balance) ending no more than 31        immigration-rules-appendix-v-visitor-rules to      International Student Advisers (see Welfare,         see page 27 for advice.                          Educational Psychological Assessment
      days before your application and no later      see if you are a visa national.                    page 18). The University of Glasgow is                                                                report. It is better if the assessment has been
      than the date of the application. You will                                                        unable to represent individuals who have                                                              done in your own home country and in your
      have to show additional sums if you have       On arrival at UK Border Control, remember          been refused a visa.                                                                                  first language. If this is not possible, then
      dependants.                                    to have your CAS and decision letter or short-                                                                                                           the cost of assessment in the UK is £450,
    • You will also have to show the originals       term study letter and your proof of funding                                                                                                              payable by the student or their medical
                                                                                                         If you are an EEA national
      of any documents named on the CAS as           with you in case you have to show them to                                                                                                                insurers.
                                                                                                         (EU member states plus Iceland,
      being used as evidence to obtain the offer.    the immigration officer (see page 12 for more
                                                                                                         Norway and Liechtenstein), or a Swiss
    • Proof that you have paid the Healthcare        information on entering the UK on a student                                                                                                              Exam support
                                                                                                         national, currently you will be admitted
      Surcharge. For details see             visa).                                                                                                                                                   In the UK, 25% additional time in exams
                                                                                                         to the UK with a minimum of formality.
      healthcare-immigration-application.                                                                                                                                                                     is the standard for those who require this
                                                                                                         On arrival, you must produce a valid
                                                                                                                                                                                                              support because of a disability or chronic
                                                                                                         passport or national identity card.
                                                                                                                                                                                                              health condition. Students who feel they
                                                                                                                                                                                                              require more than 25% extra time WILL need
                                                                                                                                                                                                              to provide evidence of exceptionally severe
                                                                                                                                                                                                              and complex need.

2                                                                                                                                                                                                                                                                                                                  3
INTERNATIONAL STUDENT HANDBOOK 2018-19 - University of Glasgow
Getting to Glasgow
    NB: If you can, avoid arriving in Glasgow        Transport                                         By rail                                            By road
    on a Saturday or Sunday as University offices                                                      Trains to Glasgow Central from London              The cheapest way to travel to Glasgow from
    will be closed. If you do have problems on       By air                                            depart from Euston Station.                        London is by coach, and coaches leave
    arrival, go to the Main Gatehouse at the         Glasgow Airport is situated approximately ten     • The cost of a single off-peak ticket is          Victoria Coach Station morning and evening.
    University Avenue entrance to the University.    miles west of the University.                       £141.50 while a return ticket costs £142.50.     Journey time is approximately eight hours.
    The Gatehouse is open 24 hours a day.            • A taxi from the airport to a Hall of            • Virgin Rail also has an Advanced Ticket          A limited service is available from Heathrow
                                                       Residence costs roughly £20–25.                   which can cost much less, subject 		             Airport.
    From 4–21 September the Welcome Desk             • An airport bus goes to Buchanan Bus               to availability. You must book this well
    will be open 0800–1700, Monday to Friday,          Station in the city centre.                       in advance of your travel date and no            If you arrive at Heathrow Airport and want to
    and staff will be able to help with initial      • A taxi journey from the city centre to one        changes can be made after purchasing the         travel to Glasgow by bus from central
    enquiries and directions. The Welcome Desk         of the Halls of Residence will cost roughly       ticket.                                          London (Victoria Coach Station) or by
    is situated on Level 1 of the Fraser Building.     £8–£10.                                         • Daytime trains have a journey time of            rail from Euston Station, use the London
                                                                                                         between four and a half and five and a half      transport journey planner at
    Our Welcome Team will also be at Glasgow         British Airways fly from London Heathrow            hours. It is possible to book a sleeping         a-journey. Taxis from the airport to central
    Airport from 4–9 September and, as part of       to Glasgow, and other companies such as             berth on overnight trains (ticket prices vary,   London are very expensive.
    the Welcome Programme, a free transport          easyJet fly from airports around London.            see for full information).
    service from the airport to the campus will      Please note that Ryanair flies into Prestwick                                                        Gatwick Airport is connected to Victoria
    be provided from Wednesday 5 September           as well as a small number of flights into                                                            Railway Station by a fast train link which
    to Sunday 9 September. For details and to        Glasgow. Prestwick is about 45 minutes away                                                          departs every 15 minutes. Journey time is
    register see        by train; for Prestwick travel link information                                                      30 minutes.
    support/orientationarrival.                      see

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INTERNATIONAL STUDENT HANDBOOK 2018-19 - University of Glasgow
On arrival
    Welcome and reception                            Registration with the police                       Accommodation                                     Private accommodation                             There has been concern in recent years about      Accommodation suitable for families/
    arrangements                                     One of the first formalities you may have to       Great efforts are made to ensure that a place     Private accommodation is very difficult to        the increasing number of accommodation            couples
    If you are arriving in Glasgow in September,     deal with, within seven days of your arrival, is   in University-owned, leased or nominated          find near the University. Looking for private     scams targeting students looking to rent in       The average rent for a one-bedroom flat in
    please look out for members of the               to register with the police. Certain foreign       private provider accommodation is offered         accommodation is difficult and time-              the private market. Before you start looking or   the private sector varies from £450 to £550
    University of Glasgow Welcome Team.              nationals who are over 16 years old and            to all new international students (subject        consuming. You should come to Glasgow             take any decision, please visit the Students’     per month plus bills, a two-bedroom flat from
    • From 4–21 September 2018 they will be          are admitted to the UK for longer than six         to the accommodation admissions policy)           well before the start of term if possible, and    Representative Council website for advice         £550 to £700 plus bills, depending on the
        based at the Welcome Desk on Level 1 of      months must register at Glasgow Overseas           who are studying for a full academic year,        consult Accommodation Services’ Private           and information on flat hunting and avoiding      area (flats near the University are expensive).
       the Fraser Building from 0800 to 1700,        Registration Office, 2 French Street,              provided that you have firmly accepted            Accommodation Database (PAD) at                   accommodation scams at glasgowstudent.            Unless you have adequate funding, you may
       Monday to Friday.                             Dalmarnock, Glasgow G40 4EH (Dalmarnock            an unconditional offer or have met the  , as well as                    net/advice/accommodation.                         have to consider leaving your family at home.
    • If you need any help – whether it be a         train station is five minutes’ walk away).         conditions of a conditional offer and you         advertisements in The Herald and Evening                                                            If this is impossible, come alone initially, look
       simple question about directions or if                                                           apply by the deadline date of 22 August           Times newspapers.                                 HMO Licence                                       for a suitable flat then, once you have found
       you are facing any difficulty – please        Please check the stamp in your passport,           preceding entry to the University.                                                                  For a landlord to operate an HMO, the             one, send for your family.
       make contact with the Welcome Team.           biometric residence permit or visa decision                                                          For further information contact                   property must be licensed with the local
       They will be able to guide you and,           letter to see if you are required to register.     You should apply online for accommodation         Accommodation Services,                           council. The licensing conditions are strict      The University has a limited number of flats
       where necessary, can offer you support                                                           at           tel: +44 (0)141 330 4743,                         and include, for example, the need to have        suitable for couples or families. The
       by contacting other services within the       You should take with you:                          as soon as you have accepted either a             email:                       clear fire escape routes, safe gas and            requirement for family accommodation is that
       University.                                   1. Your passport                                   conditional offer* or an unconditional offer to                                                     electrical appliances and adequately sized        one occupant is a registered student – we
                                                     2. Biometric Residence Permit                      study at the University.                          House in multiple occupation                      rooms.                                            don’t require both spouses to be registered
    From 4–9 September 2018, the University’s        3. Two passport-sized photographs                                                                    You may be living in what is called an HMO                                                          students. All applications for family flats will
    Welcome Team will also be present to help        4. £34 registration fee in cash                    *Please note that you will not be sent an offer   – a house in multiple occupation. This is a       These regulations are in place to protect         be considered on the basis of the student’s
    you when you arrive at Glasgow Airport           5. Evidence of your studies                        of accommodation until you have met the           house or flat which is occupied by more than      tenants and ensure that the property is           needs and priority, which will be assessed
    and to direct you to the transport service       6. Proof of address – your accommodation           conditions of your offer.                         two unrelated people, using shared facilities.    safe for habitation. The licence should be        by Accommodation Services. For further
    provided by the University. For details of the   		contract                                                                                           All HMOs have to be licensed with the local       displayed prominently in the property. If you     information, contact Accommodation
    times when our Welcome Team members are          7. Decision letter – issued when your visa         Applicants who are unable to access the           council (Glasgow City Council for properties      suspect a property is not registered (which is    Services, tel: +44 (0)141 330 4743,
    at the airport and when our bus service will     		 was granted                                     online application form should contact            in Glasgow).                                      a criminal offence on the part of the landlord)   email:
    be running, see     8. Police Registration Form –       Accommodation Services, Level 1, Fraser                                                             or a landlord has breached the terms of the
    support.                                         		 media/media_482961_en.doc.                      Building, 65 Hillhead Street, University of       Landlord Licence                                  licence, you can get help from the Students’
                                                                                                        Glasgow, Glasgow G12 8QF.                         All landlords letting properties in the private   Representative Council’s Advice Centre
    International orientation                        Opening hours are: Monday–Thursday                 tel: +44 (0)141 330 4743                          sector must be registered with the local          (see page 19) or Glasgow City Council’s
    programme                                        0900–1230 and 1330–1545; Closed on                 email:                        council. This is to ensure that all private       HMO Unit, Environmental Protection
    An international orientation programme is        Fridays, weekends and major public                                                                   landlords are ‘fit and proper’, disreputable      Services, 231 George Street, Glasgow G1
    held in September, just before the start of      holidays. To arrange an appointment, call into     Remember that when you are signing a lease        landlords can be removed from the market,         1RX, tel: +44 (0)141 287 6531.
    term, and all new international students,        the office, email scdovroglasgow@scotland.         or contract for accommodation this is a           and tenants and neighbours can be
    undergraduate or postgraduate, are welcome or call +44 (0)1786 895560.          legally binding document and you will be          protected from the consequences of                Please remember that in signing a lease or
    to attend. The programme provides information    You can also check the International Student       bound by the conditions for the length of         antisocial behaviour and mismanaged               contract for accommodation you are signing
    on the University services available to you,     Support web page for information about             that contract, which include payment for          properties. You can check if your landlord is     a legally binding document and will be
    as well as some sessions on life in Glasgow.     the availability of an on-campus service in        residence fees from the ‘start date’ until the    registered at landlordregistrationscotland.       bound by the conditions for the length of that
    You will be able to meet fellow students at      September.                                         ‘end date’. If you wish to move out of your or contact Glasgow City Council            contract.
    social events and take part in a day tour.                                                          residence you will continue to be liable for      Private Landlord Registration Unit, Glasgow
    Details of the programme and registration        While you are in the UK, you must inform           residence fees until you find a suitable          G2 4PF, tel: +44 (0)800 027 0414.
    information will be sent to you in due course.   the police within seven working days if you        replacement student to take your room.
    A shorter orientation also runs in January.      change your address, course, place of study,
    For details see     marital status, or passport, or receive an         Pre-sessional students are welcome to apply
    support.                                         extension of ‘leave to remain’.                    for University accommodation and will be
    Any enquiries about this programme should                                                           offered spaces subject to availability.
    be directed to the University’s International
    Student Advisers (see page 18).

6                                                                                                                                                                                                                                                                                                                 7
INTERNATIONAL STUDENT HANDBOOK 2018-19 - University of Glasgow
On arrival

    Council Tax                                        attended and the exact period of attendance       Road safety                                       Banks and bureaux de change                 Pre-sessional students will need to show two       International banks
    Council Tax was introduced in Britain in 1993      at the University of Glasgow must be              Please be careful when you are walking or                                                     documents as evidence of study:                    Several international banks are represented
    and is the means by which people pay for           provided.                                         cycling on or around campus. Depending on         Banks                                       • a certificate of student status printed from     in Glasgow:
    local services and water.                                                                            the season, you could be coming into class        The main Scottish banks are: the Bank of      MyCampus when you are fully registered,          • Allied Irish Bank, 227 West George Street
                                                       Pre-sessional students who study for less         in the dark and going home in the dark and        Scotland, the Royal Bank of Scotland, the     and                                                 (tel: +44 (0)141 226 4421)
    • Full-time students are generally exempt if       than 24 weeks will need to pay Council Tax        it is essential for your safety that you keep     Clydesdale Bank and TSB Bank. The nearest   • a letter from the English for Academic           • Bank of China, 450 Sauchiehall Street
      they are living with other students.             until their academic course begins. However,      vigilant.                                         branches are:                                Study Unit confirming your dates of study            (tel: +44 (0)141 332 3354)
    • Also, if you are living with your spouse who     Pre-sessional students living in University of                                                      • The Bank of Scotland, 174 Byres Road       (you will receive this during the first week      • United National Bank, 11 Gibson Street
      is prevented by the terms of his/her leave       Glasgow accommodation will not be charged         If you are cycling ensure that you:                 (tel: +44 (0)141 531 0619),                of your course).                                     (tel: +44 (0)141 341 0555)
      to enter or remain in the UK from taking         Council Tax.                                      • Look and signal to show drivers what you          open Monday, Tuesday, Thursday and                                                           • Habib Allied International Bank plc,
      paid employment or from claiming                                                                      plan to do.                                      Friday 0900–1700, Wednesday 0930–1700     You can transfer money from home by giving            141 Norfolk Street
      benefits, then you will not be charged           Remember that the exemption only applies          • Avoid riding up the inside of large vehicles      and Saturday 0900–1300.                   the name and address of your Scottish bank            (tel: +44 (0)141 420 1319)
      Council Tax.                                     when you are registered as a student and will        where you might not be seen.                   • The Royal Bank of Scotland,               together with the account number and code.         • HSBC, 2 Buchanan Street
    • If your spouse is a British or EEA national      end when you complete your studies. You will      • Always use lights after dark or when              339 Byres Road                            This is safer than having a draft sent to your        (tel: +44 (0)3457 404404).
      they will be liable to pay Council Tax.          therefore also not be covered by the                 visibility is poor.                              (tel: +44 (0)3457 242424),                residence. If you intend to use a cash card
    • Students in the writing-up period of their       exemption if you arrive early and take up         • Wear light-coloured clothing during the day       open Monday, Tuesday, Thursday and        from your own country, please check with           Bureaux de change in Glasgow
      programme will be exempt from paying             private accommodation.                               and reflective clothing and/or accessories       Friday 0915–1700, Wednesday 1000–1700     your bank that it will be compatible with UK       • Barrhead Travel, 85 Oswald Street
      Council Tax if they can provide evidence                                                              in the dark and a helmet.                        and Saturday 0900–1500.                   machines.                                            (tel: +44 (0)141 222 2223)
      from the University that they are studying       If you have any doubts about your eligibility     • Follow the Highway Code. Don’t jump red         • The Clydesdale Bank, 326 Byres Road                                                            Hours: Monday–Thursday 0830–2100;
      for more than 21 hours per week and for a        for exemption, please contact the University’s       lights and don’t cycle on the pavement           (tel: +44 (0)800 345 7365),               One pound sterling (£1) is divided into one          Friday 0830–2000, Saturday 0900–1800
      period of more than 24 weeks.                    International Student Advisers (see page 18).        unless it’s a designated cycle path.             open Monday–Friday 0915–1630,             hundred pence (100p). Coins issued are 1p,           and Sunday 1000–1800.
                                                                                                                                                             Saturday 0915-1600.                       2p, 5p, 10p, 20p, 50p, £1 and £2, and notes        • Thomas Cook, 15–17 Gordon Street
    For Erasmus students who do not fulfil the         Schools                                           When you are walking make sure you:               • TSB Bank, 196 Byres Road                  to the value of £5, £10 and £20. Scottish            (tel: +44 (0)141 433 7835)
    full-time student criterion of 21 hours over 24    Free schooling is available for all children      • Pay full attention when you are crossing          (tel: +44 (0)141 397 9997),               banks issue their own notes and these are            Hours: Monday–Wednesday and Friday
    weeks while they are in the UK, but will           over five years and under 16 years of age.          the road. It can take time to adjust if the       open Monday–Friday 0900–1700 and          accepted as legal tender in Scotland as well         0830–1730, Thursday 1000–1730,
    continue with their course of studies on return    Parents are legally obliged to enrol their          traffic is on the opposite side from what         Saturday 0900–1300.                       as English bank notes. Sometimes Scottish            Saturday 0900–1730 and Sunday
    to their own university, it is our understanding   school-age children full-time in school but         you are used to. Look both ways before          • Santander, 268–270 Byres Road             notes are not acceptable outside Scotland,           1100–1700.
    that a letter from that institution will have      please note that schools are under no               you step off the pavement.                        (tel: +44 (0)800 030 4321),               so if you are travelling, ask your bank for
    to be provided, confirming that the course         obligation to enrol a child over the age of 16.   • Don’t use your mobile to talk, text or listen     open Monday–Friday 0900–1700              Bank of England notes.                             Bureaux de change are open outside
    undertaken is full-time, and including the         For information about enrolling your children       to music while you’re crossing as it can          (Thursday 1000 opening) and Saturday                                                         normal banking hours and are useful should
    number of hours attended per week and              in a local school, contact the University’s         stop you concentrating.                           0900–1600.                                Direct debits                                      you need to change money in a hurry at
    the number of weeks, course qualification,         International Student Advisers (see page          • Where possible use a pedestrian crossing,                                                   The University will require you to set up direct   weekends.
    course programme and duration of course.           18). Useful information can also be found at        even if it means you have to walk a little      To open an account, you will need your      debits with your bank to pay for University
    Confirmation is also required that the             further. If there is no crossing, go to a       passport or ID card and evidence of your    accommodation and tuition fees, if paying
    institution has permitted the student to                                                               point where you can clearly see in both         current course of study and address.        by instalment. You are also likely to pay your
    undertake a course of study as part of their       Pre-school childcare                                directions.                                     Depending on the bank you choose, you       mobile phone contract, utility bills, Council
    course in the UK and provide the exact period      Places in playgroups and nursery schools                                                            may be asked for other documentation.       Tax bill and many other payments by direct
    of attendance at the UK establishment.             are severely limited and it may prove                                                               There are two main types of account –       debit. A direct debit is an instruction from you
                                                       impossible to find room for your child in a                                                         current (cheque) account and deposit        to your bank or building society. It authorises
    For non-graduating students who are                local authority nursery school or in the                                                            account.                                    the organisation you want to pay to collect
    registered at the University of Glasgow and        University’s nursery –                                                                                                           varying amounts from your account – but
    meet the full-time student criterion of 21         nursery. There are, however, privately run                                                                                                      only if you have been given advance notice
    hours over 24 weeks, a letter is required          nursery schools and recognised                                                                                                                  of the amounts and dates of collection.
    from this University to confirm the student is     childminders, but these tend to be expensive,                                                                                                   Once you have agreed those, the money is
    attending a period of non-graduating study         at least £200 per week. Contact the                                                                                                             deducted automatically. If the organisation
    which is linked or affiliated to their course      University’s International Student Advisers                                                                                                     you are paying wants to change an amount
    abroad. Details of course programme,               (see page 18) for advice.                                                                                                                       or date of collection, they have to tell you
    course qualification, hours and weeks                                                                                                                                                              about it first.

8                                                                                                                                                                                                                                                                                                       9
INTERNATIONAL STUDENT HANDBOOK 2018-19 - University of Glasgow
On arrival                                                                                                                                                                                                                                                                             On arrival

     Telephones                                         SIM only                                          Useful free telephone services                   Computing and IT                                • Office Online – view, create and edit Office    Electricity
                                                        This type of contract offers a package of         • Emergency Services 999                                                                           documents using only a browser.                 Electrical current in the UK is 230 volts at 50
     Mobile phones                                      minutes, texts and data for a low monthly         • Police (non-emergency) 101                     Username and password                           • Exchange Online – Email, calendar, people       cycles. If you come from a country operating
     Buying a mobile phone in the UK can be             cost but with no handset. There is usually        • Operator 100                                   Every student has a unique                        and tasks.                                      on a different voltage, you should ensure that
     confusing as there are many different types        less commitment as contracts can be as little     • NHS24 111                                      username known as your ‘GUID’.                  • Skype for Business – instant message,           you are equipped with the appropriate
     of deal. Take time to look at what is available    as one month. This option is cheaper than                                                          Along with your password, this allows             audio & video conference from your desk         transformer. Alternatively, there are many
     and try more than one retail outlet. The same      traditional contracts as you are not paying for   Post Office                                      access to most central IT services.               or mobile, integrated with your Outlook         discount electrical stores and supermarkets
     deal may be cheaper with another store.            the phone and you may be able to reduce           Normal hours of opening are Monday–Friday        For eduroam (Wi-Fi) and Office365,                calendar.                                       where you can buy various items (hairdryer,
     Check online price comparison sites such           the costs further by bringing your phone from     0900–1730 and Saturday 0900–1230 but             you need to use your email address as           • Yammer – social networking tool to create       kettle etc) at reasonable prices.
     as or             your home country. If you choose to do this,      there is variation, with some offices open all   your username, along with the GUID                networks and communities with students
     for the best deals. Be wary of getting into a      you should check your phone is unlocked for       day on Saturday and part of Sunday. There        password.                                         and staff.                                      TV Licence
     deal before you’ve considered all the pros         use in the UK before you travel.                  is no postal delivery after 1300 on Saturday                                                                                                       You can buy a licence online at
     and cons. There are three types of contract                                                          until Monday morning.                            Email                                           For all the latest information on these  You need to buy a TV
     available:                                         It is best to seek advice before making a                                                          Your email address will be in the format:       services and more, please see                     licence if you:
                                                        decision if you are unsure about what you are     Postage rates are calculated based on   Your email                                • buy your own TV for your room or flat and
     Pay As You Go                                      signing. Once a contract has been signed it       weight, size and the service required. With      account is one of the main official channels                                                         watch or record live TV programmes on
     This type of contract offers you the option        is often difficult to cancel and you may end      a first-class stamp, a letter to an address in   the University will use to communicate with     For help or advice, please visit the Student IT      any channel
     to be in control, as you only need to ‘top up’     up with a bill you cannot pay.                    the UK should arrive the next day; a letter      you. It is your responsibility to:              Helpdesk on the fourth floor of the University    • download or watch any BBC programmes
     when you can afford to. The initial cost can                                                         with a second-class stamp will take up to        • check your inbox regularly for any            Library.                                             on iPlayer – live, catch-up or on demand.
     be higher as you need to buy a handset but         For all types of mobile phone options make        three days. Mail within the University is by       important updates, eg exam results, library
     once you have the phone your costs may             sure you check the rates for both UK calls        the ‘internal mail system’ and costs nothing.      reminders                                     Insurance                                         Smoking
     be less. If you are on a tight budget, or your     and international calls – some phones offer       There is also a free daily delivery of mail      • use your student email for all email          If you have not already done so before            Smoking is not allowed in any public building
     finances can be unpredictable, this can be         good rates within the UK but high rates           to the Dental School, Gartnavel General            correspondence with the University,           leaving your own country, you are strongly        or vehicle in the UK, including all University
     the best option.                                   internationally or vice versa.                    and Gartnavel Royal Hospitals, the Royal           teaching staff and services.                  advised to take out some form of insurance        buildings, student accommodation, pubs,
                                                                                                          Infirmary and the University of Strathclyde.                                                     policy to cover the cost of your personal         restaurants, shopping malls, buses, trains
     Pay Monthly                                        To make an international call from the UK                                                          You can access your email via:          property should it be lost or stolen. Make the    and taxis. It is also illegal to smoke in a car
     This type of contract can often offer a free       To dial an international call from the UK, eg     There is also a free delivery service to the     office365 or on MyGlasgow.                      effort to do this as soon as possible after       with anyone aged under 18 years. If you
     handset as part of the package but there is        Kuala Lumpur (Malaysia) 2536781:                  Queen Elizabeth University Hospital each                                                         your arrival. Students living in University-      wish to smoke you must do so outside.
     usually a minimum monthly payment, whether         • First dial the international prefix 00          Monday, Wednesday and Friday.                    Further information including set-up details    owned property are covered at a basic level       Smoking in any public enclosed space is a
     or not you can afford it, and a minimum term       • Next the country code 60                                                                         and advice is available at              by a block insurance policy. You should           criminal offence and you could be fined £50
     over which you must keep the contract              • Then the area code 3                            Telegrams                                        studentemail.                                   check that this will provide adequate cover       in Scotland.
     (generally 12 months although it can be            • And finally the number 2536781.                 It is no longer possible to send a telegram                                                      for your personal belongings.
     longer). This is a less flexible option than Pay                                                     from the Post Office. Instead, telegrams can     Wi-Fi                                                                                             Register to vote
     As You Go as it is not possible to avoid the       To make a call to Glasgow from outside            be sent online from www.telegramsonline.         To access the University’s Wi-Fi (eduroam)      Photographs                                       If you are a European Union citizen or a
     monthly contract payment, even if you do not       the UK                                   Within the UK, telegrams ordered          we recommend you use the auto set-up            In the first month or so, you will need quite     citizen of the Commonwealth you can
     make any calls.                                    • Dial the international code (each country       before 1400 are guaranteed to arrive by first    tool available at:                 a lot of passport-style photographs. There        register to vote in the UK. Register online at
                                                           has its own)                                   post the next working day.                                                                       are automatic photo machines at mainline Registering to vote
     With the pay monthly option, up-to-the-minute      • Then the country code (UK) 44                                                                    Office 365                                      railway stations and some post offices.           means you can vote in elections and can
     phones are used to sell a wide range of            • Followed by the area code (Glasgow) 141                                                          Use your student email address and GUID         Specialist photo shops also provide this          help with your credit rating.
     ‘deals’. Consider what you are taking on           • And finally the subscriber’s number                                                              password to access:                             service quickly and at a price just a little
     before you sign a contract as, once you have         (University of Glasgow) 330 2000.                                                                • Office suite (downloads and apps) – five      higher than the photo machines.                   Further information is available from
     committed to this, it is virtually impossible                                                                                                           copies for PCs/Macs and five copies                                                             Glasgow’s Electoral Registration Office at
     to change your mind – read the small print         In this guide, all telephone numbers are                                                             on mobile devices (Android, iPad and          Drinking water                          
     carefully. Some networks also add on an            given with the international dialling code                                                           Windows).                                     Tap water in Scotland is safe to drink. The
     extra monthly charge if you don’t pay your bill    to Glasgow eg +44 (0)141. These are the                                                            • One Drive for Business – 1TB+ of cloud        public water supply is provided by Scottish
     by direct debit.                                   figures you have to add when calling from                                                            storage. You can share with anyone you        Water.
                                                        outside that area.                                                                                   wish.

10                                                                                                                                                                                                                                                                                                             11
Immigration regulations
     On entry                                           to the UK during this 30-day period then your     campus. You will receive an email from
     The documents already mentioned in the             vignette will expire and you will need to apply   the University telling you where and when
     Before you leave home section are essential        for another 30-day vignette if you still wish     you can collect your BRP. Please take your
     to help smooth your passage through                to travel to the UK. You will have to pay a       passport (containing your 30-day vignette)
     immigration control. It is possible, however,      fee for this new application and provide your     and your decision letter, which confirms
     that non-EEA nationals may be questioned           biometric information again, but you will not     that your BRP has been delivered to the
     by an Immigration Officer.                         have to submit a new Tier 4 application.          University, with you when you collect. If you
                                                                                                          do not enter the University’s ACL code you
     Please note that from 31 July 2015 everyone        Your 30-day vignette will be accompanied by       will have to collect your BRP from the Post
     applying for a visa for more than six months       a decision letter. When you enter the UK you      Office and follow the instructions for this type
     will receive a vignette (sticker) in their         should show the Border Force officer your         of collection. Please remember that if you
     passport which will only be valid for 30           30-day vignette and this letter, so make sure     do not collect your BRP within ten days of
     days. On arrival in the UK you will collect a      you have it in your hand luggage.                 arriving in the UK you may have to pay a fine
     Biometric Residence Permit (BRP) which will                                                          and/or your visa may be cancelled. Please
     show the full duration of your stay.               You must collect your biometric residence         check the details on your vignette and BRP
                                                        permit (BRP), which will cover the full           carefully in case of errors.
     The 30 days will start 30 days before your         duration of your studies, within ten days of
     course start date as on your CAS, or, seven        arriving in the UK. University of Glasgow         EEA and Swiss students are subject to
     days before the date you entered on your           students and their dependants who enter           different arrangements. Your passport will
     application as the date you intend to travel to    the University’s ACL code, 2HE499, in their       not be stamped when you come through
     the UK, whichever is later. If you do not travel   visa application can collect it from the main     immigration.

12                                                                                                                                                           13
Immigration regulations

     During your studies                                date of expiry of your current visa).            Please note: if you have entered the UK on        meet the criteria for any of the exemptions.      •   Personal Independence Payment                 Travel abroad
                                                        Please note that if you have successfully        a short-term study visa for up to six months,     The usual permissions granted on the              •   Carer’s Allowance                             (non-EEA nationals)
     Student responsibilities under                     completed a course and are applying to           you will not be allowed to extend your stay.      registration certificate are for employment       •   Disability Living Allowance                   Before leaving the UK, please note carefully
     Tier 4                                             extend your visa for a new course, you can                                                         to be permitted for up to 20 hours a week in      •   an allocation of local authority housing      the following points:
     As the University issued you with a                only apply if your current visa expires within   If you have any difficulty completing the         term time, with full-time employment being        •   local authority homelessness assistance       1. Check that your passport is valid for the
     Confirmation of Acceptance of Studies              28 days of your new course starting. If your     form or need advice on any of the                 permitted in vacation periods. After 30 June                                                           period you will be away. If it is going to
     (CAS) to obtain your student visa, the             current visa ends more than 28 days before       immigration matters discussed in this section,    2018, the rights to work for Croatian nationals   as this would constitute a breach of the             expire during this time, you must apply for
     University must comply with UKVI regulations       your new course begins, you will have to         please contact the University’s International     will be brought in line with other EU citizens.   Immigration Regulations and might result             a new one well in advance of your trip.
     regarding attendance monitoring and                return home to apply for the visa.               Student Advisers (see Welfare).                                                                     in a refusal to extend your ‘leave to remain’.    2. Check that your ‘leave to remain’ will not
     absence reporting as well as checking that                                                                                                            Arrival via the Republic of Ireland               EEA nationals and nationals of certain other         expire before your return to the UK. If it will
     you have the necessary documentation and           Applications to extend a visa must be            If you wish advice from the UKVI itself, you      without prior Entry Clearance                     countries with reciprocal agreements can             expire, you should apply for an extension
     permission allowing you to undertake study         submitted online on the appropriate form,        may call their Contact Centre on                  When you arrive in the UK from the Republic       claim Child Benefit, as long as they do not          of stay before you go.
     in the UK. You will therefore have to:             Tier 4 (G). Information on the application       +44 (0)300 123 2241.                              of Ireland, an Immigration Officer will not       have a ‘public funds’ restriction.                3. Please remember to take your passport
     • collect your BRP (if applicable) within ten      process can be found at                                                                            be present. You will therefore not receive                                                             and your BRP (if you have one) when you
        days of arriving in the UK                           Vacation and part-time                            a stamp in your passport and will only be         As there may be changes to this list, please         travel.
     • complete academic and financial                                                                   employment                                        deemed to have three months’ leave to stay        consult the University’s International Student    4. It is important that you keep your passport
        registration prior to commencing your           Remember you (and any dependants) must           If you are from a non-EEA country, you            in the UK. Whilst this allows you to study,       Advisers (see page 18) before making any             and Biometric Residence Permit safe as
        course                                          pay the Healthcare Surcharge before you          will probably find the following restriction      you cannot extend your stay from inside           claim for public funds.                              both documents are vital to your stay in the
     • provide appropriate documents,                   can submit your visa application.                stamped or noted in your passport or BRP          the UK and so, if you need more than three                                                             UK and to any travel abroad. We advise
        eg passport and UK biometric ID card                                                             card: ‘Work 20 hours max in term time’.           months to complete your course, you will          Spouses/partners of                                  that you keep a copy of both documents
     • ensure that you attend your course and,          International Student Support has prepared       Anyone on a degree-level course with these        have to leave the UK within the three month       Tier 4 students                                      in a safe place (perhaps ask your family
        if you can’t, make sure that your college or    a Tier 4 (General) information booklet to help   restrictions stamped in their passport can        period and then re-enter in order to obtain the   Under current immigration rules, you will            or friends to store copies for you) as well
        school know why you are not attending           you complete your application: see               work up to 20 hours per week during term          correct permission as a short-term student.       not be able to bring family to the UK with           as storing the originals safely. Please take
     • apply for visa extensions in good time        time and full-time during vacation periods.       Therefore, we recommend you apply for             you unless you are taking a course which             extra care of these documents when you
        and before your current visa expires, and       extendvisa/#/firststeps. Currently the cost      Please note that times when you are writing       entry clearance as a short-term student or        is 12 months long or more, and you are a             are travelling in countries or cities which
        pass details of any visa extensions to the      of a standard Tier 4 (General) application is    up your dissertation or thesis or you are         student before you leave your own country.        postgraduate student, or if you are a                are unfamiliar to you.
        University’s Tier 4 Compliance Team in          £475 or £1,085 if applying in person.            studying for exams are not considered                                                               government-sponsored student on a
        Registry                                                                                         vacation periods. If you are studying below       Recourse to public funds                          course of longer than six months. Your            If your passport or Biometric Residence
     • notify changes of address to the University      If you have dependants, they must also           degree level or you are a Tier 4 (child)          As an international student, you are permitted    dependants will be allowed to work if you         Permit is stolen or lost, please refer to the
        via MyCampus, to UKVI and to the                complete PBS (Dependant) applications            student, you will only be allowed to work 10      to study in the UK provided you can maintain      are applying for leave for 12 months or           information on the International Student
        Overseas Visitor Registration Office if you     online. Dependant applications will incur        hours per week during term time.                  and accommodate both yourself and your            more and your course is at degree level.          Support webpages at
        have a Police Registration Certificate.         a fee of £475 or £1,085 (in person) per                                                            family without recourse to public funds. In                                                         international/support/lostpassports.
                                                        dependant.                                       Alternatively, you may have the following         effect, this means that you cannot claim:         If your spouse/partner is travelling later,
     For full details of these responsibilities check                                                    prohibition endorsed in your passport:            • Income-based Jobseeker’s Allowance              please make sure he/she has a photocopy           Immigration advice and             Under the Points Based System, you must          ‘No work or recourse to public funds’.            • Income Support                                  of your passport and BRP, if you have one,        Within the University of Glasgow advice on
     information--advice/visas-and-immigration/         obtain 40 points for your student visa           If you are coming to the UK for less than six     • Child Tax Credit                                showing your leave to remain. Your spouse/        matters related to these or other immigration
     protecting-your-tier-4-status. If you need any     application to be successful. The points are     months as a short-term student you will have      • Universal Credit                                partner should also register with the police if   issues should only be obtained from the
     advice on any of these matters please contact      awarded for the Confirmation of Acceptance       this stamp, which means that you cannot           • Working Tax Credit                              you have been asked to do so.                     University’s International Student Advisers.
     the International Student Advisers – see page      for Studies (CAS) (30 points) and your           work. Please remember that working while          • a social fund payment
     18 for contact details.                            financial documentation (10 points), although    you have a prohibition stamped in your            • Child Benefit
                                                        other documents may be required. You must        passport is illegal.                              • Housing Benefit
     Extension of ‘leave to remain’                     ensure that you provide the Home                                                                   • Council Tax Benefit
     (non-EEA students)                                 Office with originals of the documents           EEA and Swiss nationals are free to take          • Council Tax Reduction (this is not the same
     Please keep a regular check on the date            requested and remember that you need             employment without requiring a work permit.          as Council Tax Exemption)
     when your ‘leave to remain’ expires, as            to allow time to collect the documentation       Until 30 June 2018, if you are in the UK as       • Domestic Rate Relief (Northern Ireland)
     any application for an extension must be           required. For instance, requests for CAS may     a student and you are a Croatian national,        • State Pension Credit
     submitted well in advance of your permission       take time to process and ATAS applications       you must obtain a registration certificate as a   • Attendance Allowance
     running out (ideally two months before the         can take weeks to process.                       student before you can start work, unless you     • Severe Disablement Allowance

14                                                                                                                                                                                                                                                                                                                  15
Medical services
     Since 6 April 2015 those submitting               Shortly after you arrive in Glasgow, you          Tuberculosis screening
     applications for entry clearance to come to       must register with a doctor or GP (General        If you are coming to the UK for more than six
     the UK, as well as those applying in the UK       Practitioner) near your accommodation.            months, you may be required to provide a
     for an extension of stay, will be required to     Please do not wait until you are ill. The         certificate (from an accredited clinic) to show
     pay the Healthcare Surcharge as part of the       Barclay Medical Practice is based on Level 1      you are free from infectious Tuberculosis
     visa process. The payment of this charge will     of the Fraser Building on campus. Please see      (TB) before applying for your visa. Check the
     allow access to free hospital treatment. This If your doctor             UKVI website at
     also applies to your dependants here with         issues you with a prescription for an item of
     you in Glasgow. There are certain types of        medicine, you will not have to pay a charge       Dental treatment
     treatment which remain free for everyone and      at the dispensing chemist (pharmacy).             When making your first appointment with a
     there are also certain exemptions. For details,   Chemists’ shops are open during normal            dentist, you should check that he/she will
     please see         business hours, but they also operate a rota      accept you as a patient under the National
     application.                                      system to cover late opening, Sundays and         Health Service. Otherwise, you may be
                                                       public holidays.                                  treated as a private patient, which will cost
     If you are coming to Scotland on a short-                                                           much more than the statutory National Health
     term student visa for six months or less and      If your income is very low, it may be possible    Service charge. You must be registered with
     will be studying a full-time course, access       to get help with other health costs. You          a doctor before being entitled to be treated
     to healthcare in Scotland will be free and        should complete an HC1 form, which can be         by a dentist under the National Health
     you do not have to pay the Healthcare             obtained from your doctor’s surgery.              Service. For a list of local NHS dentists, see
     Surcharge. Please note this is not the case                                               
     if you are going to be studying in England        NHS inform is Scotland’s health information
     or Wales, where it is advisable to take out       service providing self-help guides, a directory   Eye treatment
     private medical insurance.                        of health services for you to find a local        If you want to have your eyesight tested,
                                                       doctor or dentist, a webchat facility and a       make an appointment for a test with any
     All non-UK European Economic Area (EEA)           helpline. Tel: +44 (0)800 224488 or go to         qualified optician. The optician will supply
     students and their families should obtain                                   spectacles if required but the cost will
     a European Health Insurance Card (EHIC)                                                             depend on the type of frame and lenses you
     before coming to the UK. This card will           If you are taken unwell in the out-of-hours       choose.
     entitle you to NHS treatment. If you intend to    period, when other sources of support such
     stay in the UK on a more permanent basis,         as your doctor or dentist are closed, you can     When you are leaving Glasgow
     or if you cannot get an EHIC card from            call NHS 24 on 111 for medical advice.            Remember that when you complete your
     your own country, you will need to obtain                                                           studies and leave Glasgow you must let
     comprehensive sickness insurance before           Meningitis ‘C’ vaccination                        the NHS know. It is important to do this as
     you leave home. For more information please       The National Health Service has a policy of       it allows your name to be removed from
     see          immunising against Meningitis ‘C’ and we          the NHS register and will stop letters and
     livinginuk/nhs.                                   recommend that all students who have not          circulars being sent to your address. Contact
                                                       been vaccinated make arrangements to have         your GP surgery and inform them or, if you
                                                       this done before leaving home or shortly after    are registered at the Barclay Medical Practice
                                                       arrival in the UK.                                in the Fraser Building, simply complete
                                                                                                         their form at

16                                                                                                                                                         17
     International Student Support                     Careers Service                                 International Student Advisers (see above).      study context. We will arrange a translation       It is your responsibility to arrange your own         type of enquiry and staff will be happy to
     The University provides a welfare service         Our Careers Service offers a wide range of      Pre-sessional students do not have an Adviser    into English, if necessary. Failure to provide     medical, psychological or psychiatric care            help resolve the problem or signpost to the
     to assist international students during their     support to all students:                        of Studies but can speak to the class tutor      suitable medical or psychological evidence         after arrival in Glasgow. Please note, an NHS         appropriate department.
     period of study. The International Student        • confidential and impartial one-to-one         instead, or the English for Academic Study       may delay support.                                 referral for a psychiatric assessment may         •   Gilchrist Postgraduate Club – a
     Advisers can help students with the practical       guidance appointments                         Unit’s Student Support Team.                                                                        take several months in the UK. All students           dedicated space in the Main Building for
     aspects of living and studying in Glasgow and     • CV and application checking                                                                    Dyslexic students need to provide an               should register with an NHS doctor when               postgraduate students to socialise and
     liaise with other individuals and organisations   • mock interviews                               Disability Service                               educational psychologist’s assessment              they arrive in the UK. See             study; see
     listed in this handbook. The advisers aim to      • ‘Glasgow Careers’, our online                 The Disability Service is a service for          report. It is better if the assessment has been    myglasgow/students.                               •   Photocopying, printing, binding and
     give sympathetic, confidential and practical        student portal connecting students to         students who have a disability or a chronic      done in your own home country and in your                                                                faxing services are available in the
     help on a wide range of matters as quickly as       appointments, employer seminars, jobs         health condition. We arrange support for         first language. If this is not possible, then we   Students’ Representative Council                      McIntyre Building.
     possible; they also organise orientation            and internships                               these students on their courses.                 will arrange an assessment in the UK; this         The Students’ Representative Council (SRC)        •   Student Volunteer Support Service – see
     programmes, regular workshops and webchats        • In-college job-hunting and skill                                                               currently costs £450, payable by yourself or       represents the interests of the students on           page 25 for details.
     and activities for students and their families.     development sessions from careers             Students who use this service may have:          your medical insurers.                             campus and provides support services and          •   Student media – the SRC runs the student
                                                         managers                                      • dyslexia or other learning difficulties like                                                      development opportunities to individual               newspaper, Guardian, Glasgow University
     The advisers are located in the Fraser            • events and workshops hosted by a wide           ADD or ADHD                                    The disability adviser you meet will assess        students. Each year a President and                   Magazine, Glasgow University Student
     Building and the office is open 0900–1700 on        range of companies designed to develop        • a chronic medical condition (eg arthritis,     your study needs on your course, including         around 46 others, including an International          Television and Subcity Radio. Any student
     weekdays. To make an appointment, please            students’ skills                                Crohn’s disease, epilepsy)                     exam provisions. In the UK, 25% additional         Officer, are elected to the SRC Council.               is welcome to get involved.
     visit your MyGlasgow page and use the             • job-seeking skills workshops (eg CV           • a long-term mental health condition (eg        time in written exams is the standard for          Any University of Glasgow student is              •   Jobshop – local job vacancies are
     appointment booking service to book online.         writing, interview techniques)                  long-term depression, bipolar disorder)        those who require this support because             eligible to stand in these elections. See             displayed at
     You can also call into the Student Service        • recruitment fairs and other employer          • a sensory impairment, either with vision or    of a disability or chronic health condition.                                   services/jobshop.
     enquiry desk on level 2 of the Fraser Building      networking opportunities.                       hearing                                        Students who request more than 25% need                                                              •   Flatshare – a web-based service to
     to book. Alternatively, drop-in sessions for                                                      • a physical disability: difficulties with       to provide evidence of exceptionally severe        The SRC operates the following services:              help students find accommodation. Visit
     short enquiries are available Monday and          All our careers managers are experienced          walking around or writing or typing            and complex need.                                  • The Advice Centre is staffed by trained   
     Wednesday from 1400 to 1630 and Friday            in supporting international students as an        because of a physical impairment.                                                                   professional staff. Drop in between 1130
     from 0930 to 1200. For more information see       integral part of the student population.                                                         The Disability Service is located at 65              and 1600 on weekdays to discuss any             You can find out more or ask questions at                                                              For more information and examples of             Southpark Avenue and is open 0900–1700               issues that are bothering you; 		     ,
                                                       The Careers Service website,     support, please see      Monday–Friday.                                       email: or see              Twitter at and at
     Counselling & Psychological                       careers, signposts students to information      disability/support.                                                                          The        
     Services                                          on visas. Advice on individual applications                                                      Please phone +44 (0)141 330 5497 or email            Advice Centre also offers advice and
     A confidential service is available to all        is handled exclusively by the University’s      You will need to make an appointment with to book your                representation for a number of problems,        Police Scotland
     registered students experiencing emotional        International Student Advisers: glasgow.        a disability adviser as early as possible and    appointment with a disability adviser.               including academic appeals, housing,            The Chief Inspector of this area is committed
     and psychological issues. A range of help is                    as soon as you arrive in the UK. Information                                                          problems with landlords, consumer               to investigating all racial incidents or
     offered including short-term individual                                                           about your disability or health condition will   PLEASE NOTE: disabled EU and                         rights, entitlement to benefits and             harassment involving individuals or ethnic
     counselling and psychotherapy, group              Careers Service, Level 2, Fraser Building,      be treated sensitively and confidentially. We    international students are NOT eligible for          University Conduct procedures and formal        groups reported to the police. Specially
     counselling, cognitive behavioural therapy,       tel: +44 (0)141 330 7000 or email:              will not pass on any information to academic     Disabled Students’ Allowance, Employment             complaints.                                     trained officers will listen to any grievance
     psychological services and a daily drop-in                          staff or supervisors without your explicit       Support Allowance, Disability Living               • Nightline (tel: +44 (0)141 334 9516,            you may have. You can make contact via the
     service.                                                                                          consent and agreement.                           Allowance or Personal Independence                   email:         University’s International Student Advisers
                                                       Advisers of Studies                                                                              Payments. These welfare benefits are only            or for instant messaging –      (see page 18) or at Glasgow West End Police
     The office is located at 67 Southpark Avenue      Every undergraduate student is allocated to     You can scan and email your evidence to us       available for UK students.                           a free, confidential helpline which is run by   Office, 609 Dumbarton Road, Glasgow G11
     and is open 0900–1700 on weekdays, with           an Adviser of Studies who guides students       prior to your arrival in Glasgow by sending it                                                        trained student volunteers, operating           6HY (tel: 101).
     late opening on Tuesday and Thursday to           in the choice of an appropriate syllabus. The   by email to:           The University cannot provide support during         Monday–Friday between 1900 and 0700
     2000. To make an appointment, complete an         Adviser can also counsel students on more                                                        the evenings and weekends, so either you             during term time.                               For emergency services (Fire, Police,
     online form or call into the office. For more     general matters relating to their progress,     For data protection reasons we are only          need to be independent – to be able to shop,       • Second-hand bookshop – see page 26              Ambulance) call 999 (or 4444 from a
     information see,        such as examination regulations, absences       able to accept copies of your medical            cook and travel independently – or you need          for details.                                    University phone).
     tel: +44 (0)141 330 4528 or email                 due to ill-health and any other routine         evidence, educational psychologist’s report      to fund your own helper for domestic and           • The SRC Welcome Point is a student and                 difficulties. More serious problems will be     or evidence of your disability after you         social support needs. You need to be able to         visitor information point, located in the
                                                       referred to the Student Counsellor or the       have accepted a place offer. Your evidence       walk from your hall of residence to campus           McIntyre Building, next to the Main Gate.
                                                                                                       should explain how you are affected in a         independently or fund a taxi or your own car         Students can come here if they have any
                                                                                                                                                        to get to campus.
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