INTERNATIONAL STUDENT HANDBOOK
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INTERNATIONAL STUDENT HANDBOOK
WELCOME MESSAGE PG.00
IMU INTERNATIONAL
Dr Mei Ling Young STUDENT GUIDE
Deputy Vice-Chancellor, International and Engagement
Welcome to IMU
A very warm welcome from the International Medical University
(IMU), a university with a vibrant, friendly and diverse community
and a tradition of receiving international students.
At IMU, we enjoy an international reputation, and provide high
quality education at pre-university, undergraduate, postgraduate
and continuing professional development levels to students from
all over the world. The University currently has approximately 350
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international students representing over 43 countries. In addition
to this, the University has academic staff from more than 18
countries worldwide.
With 25 years of experience, we aim to make your studies and stay
at IMU one of the most enriching periods in your life. The University
has maintained a great learning environment for its students using
the principles of student-centred, outcomes-based education and
demonstrated a strong commitment to the community since its
inception in 1992.
Going to the right university is one of the most important decisions
you can make. I hope that this Guide will be useful and assist you
in your transition to IMU. If you have any suggestions in making the
guide better, or if you noticed some important information is
missing, share with us and we will work on it.
I very much look forward to meeting you.
Dr Mei Ling Young
BA, MA (Hons) (Auckland), PhD (ANU)
WELCOME TO IMU PG.01
IMU INTERNATIONAL
STUDENT GUIDE
Pre-Departure Arrangement
Please arrange to arrive on a weekday (Monday-Friday) instead of Saturdays / Sundays or public
01
holidays. This is because most administrative support services will be closed on weekends and
public holidays (e.g. banks, academic offices, shops, etc).
Before arrival, please email the following details to visa@imu.edu.my ARRIVAL
02
A. Port of entry (airport) eg. KLIA or KLIA2 - Once you have landed, DEPARTURE
please proceed to the Immigration counters for visa clearance.
B. Which country you will depart from.
C. Flight number.
D. Arrival date and time.
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E. Emergency contact
Do notify us if you require airport pickup. If you do, you are required to complete the ‘Airport Pickup
03 Request’ form. Please refer to Airport Pickup manual in appendix (PG.25) for more information.
The link to the form is available in the email.
Please ensure that you keep the following documents in your hand luggage. Having all these
04
documents with you will greatly ease your way through customs and immigration clearance.
Documents to be presented for visa clearance includes:
A. Visa Approval Letter from the Immigration Department
B. Valid Passport (at least 15 months validity)
C. Offer letter
D. A letter from IMU, written in the Malaysian language
(Bahasa Malaysia) addressed to the Malaysian
Immigration authority.
E. Yellow fever card (applicable to students from Africa,
Central and South America)
F. *Entry clearance: Check on this requirement at your local
Malaysian Consulate or Embassy or High Commission
well in advance of your departure.
*Single Entry Visa (SEV) with VAL reference is required for selected
nationalities entering Malaysia as students. Nationals from most
Commonwealth countries do not need to apply for a SEV. Normally,
there will be a fee imposed if you apply for a SEV. Any fee incurred will
be borne by the student. Please visit the Malaysian Embassy / Consulate
Office in your home country for confirmation to avoid a fine or being
turned back at the airport.
05 PLEASE ENSURE YOU REPORT TO IMU Student Visa
office immediately upon your arrival in Malaysia. You may
report to the said office on the next working day should you
arrive over the weekend/public holiday. Our office is located at
Admissions and Marketing department, ground floor of IMU.
Failing to do so in time, you may be considered overstaying in
Malaysia without a valid pass which is a serious offence
punishable by Malaysian Law.
QUICK TIPS PG.02
IMU INTERNATIONAL
- FIRST 7 DAYS’ GUIDE STUDENTS GUIDE
Familiarise yourself with the Campus. Floor map is available in IMU e-learning portal.
01
You will be guided on how to use the portal during the orientation.
Take some time to understand IMU Dress-code policy and adhere to it at all time.
02
The link is available in the email.
Money Exchange Counters in the nearby area:
03
A. Endah Parade Mall, Ground Floor, Sri Petaling (10 mins drive)
Open daily from 10:30am – 10:00pm
B. Midvalley Megamall (30 mins drive)
Open daily from 10:30am – 10:00pm
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Convenience stores for essential personal items
04
around the IMU area:
A. Vista B Apartment, Ground Floor,
Club House block, Bukit Jalil (3 mins walk)
Open daily from 10:00am – 10:00pm
B. Covellia Condominium, Block B ,
P4A Floor, Bukit Jalil (5 mins walk)
Open daily from 10:00am – 10:00pm
C. Vista C Apartment, First Floor,
Club House block, Bukit Jalil (5 mins walk)
Open daily from 10:00am – 10:00pm
Midvalley Megamall
D. 7 Eleven, Jalan Jalil Perkasa 14, Esplanad Bukit Jalil
(15 mins walk)
Open daily 24 hours
Malls closeby to IMU for groceries and home items :
05
A. Endah Parade Mall Ground Floor, Sri Petaling (10 mins drive)
Open daily from 10:30am – 10:00pm
B. Mid Valley Megamall, Petaling Jaya (30 mins drive)
Open daily from 10:30am – 10:00pm
Tesco Hypermarket
C. NSK Trade City, Jalan Kuchai Lama (20 mins drive)
Open daily 24 hours
Online Hypermarket (TESCO ONLINE)
06
A. You may order your groceries from
http://eshop.tesco.com.my/
Terms and conditions
- No delivery fee for purchases above RM100
- Recommended to choose the “pay at the door” option
- Payment can be made by cash or with your Visa/Mastercard
- Ordering can be done anytime, delivery will be between
8:00am – 10:00pm based on your preference
QUICK TIPS PG.03
IMU INTERNATIONAL
- FIRST 7 DAYS’ GUIDE STUDENTS GUIDE
Places to buy local mobile phone SIM cards
07
A. KLIA /KLIA2 Airport
B. Any telecommunication/ phone shop
C. Endah Parade Mall, Ground Floor, Sri Petaling (10 mins drive)
D. Mid Valley Megamall, Petaling Jaya (30 mins drive)
E. Vista B Apartment convenient store (3 mins walk)
Medical clinics around IMU
08
A. IMU Healthcare Clinic, Ground Floor, IMU
Operation Hours:
• Mondays/Wednesdays/Fridays, 9:00am – 6:00pm
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• Tuesdays & Thursdays, 9:00am – 10:00pm
• Saturdays, 9:00am – 12:00noon
B. Polilkinik Kumpulan City Sri Petaling (10 mins drive)
26, Jalan Radin Anum, Sri Petaling
Open daily 24 hours
C. Klinik Mediviron Bukit Jalil (10 mins drive)
22, Jalan Jalil Jaya 6, Bukit Jalil
Open daily 24 hours
Getting around
09
A. Cab/Taxi
The most convenient option if you are not familiar with the
environment and surrounding. Three ways to get a cab/taxi:
- Hail from the side of the road/street
- A designated taxi stop/stand
- Prior booking via smart phone apps (MYTEKSI/GRAB/UBER)
- Phone booking
*For more details, please refer to Transport on page 15.
Medical Insurance
10
All international students are covered by the Tokio Marine
insurance company. You can collect the list of clinis and
hospitals that the insurance covers from the Student
Services Hub, located on ground floor.
PART 1 PG.04
IMU INTERNATIONAL
ARRIVAL GUIDE STUDENTS GUIDE
Entering Malaysia
Kuala Lumpur
International students commonly enter Malaysia through the Kuala Lumpur
International Airport (KLIA). However, if you plan to enter the country by land,
please contact the Student Visa office prior to your journey. There may be different
immigration requirements when entering the country at different ports.
Arriving at Malaysian Airport
As a “Tier 5-Excellent” rated higher education institution, IMU students will not
require IMU staff to meet/ escort them upon arrival at the airport through the
Immigration desk. If you are entering Malaysia via KLIA, your international flight
will arrive at the Satellite Building. Kuala Lumpur International Airport (KLIA)
Here are some guidelines for you to follow:
• Always look out for the signage indicating where you want to go.
• Board the aero train (automated train shuttle) to the Main Terminal Building (MTB).
• You will arrive at the mezzanine level of the contact pier. Take the escalator down to
the arrival level.
• You may also get a local mobile phone card at the airport at this point, so that you
are able to contact the University or home. Mobile shops are located on the right side
of the travelator. Popular network providers includ Celcom, Maxis, Digi, and UMobile. KLIA Express train
• Follow the signboard and queue up for immigration checks. Please present your VAL
and the required documents to the Immigration officer. In most instances, you will be
given a temporary pass stamp in your passport. A temporary pass is only valid for
14-30 days. Do ensure that you check the validity of your temporary pass in your
passport before leaving the Immigration counter.
• After obtaining immigration clearance, your immediate concern is to retrieve your
baggage. Collect your baggage at the international baggage claim section.
Complimentary usage of baggage trolleys are available in the baggage claim area.
• Having secured all your luggage, your last check point is the customs clearance.
They may check the contents of your luggage.
• You can now walk out and follow the instructions sent to you by IMU via email.
Getting to IMU: Taxi/cab or airport limousine (if you choose to travel on your own)
Fastest and most convenient. Follow the signboard at airport to the public cab ticket
counter. Cost is estimated around RM120 which is approximately USD35 one way to IMU. Taxi & Limousine
You are strongly advised to ensure that travel arrangements are made with IMU before
you arrive in Malaysia.
If you have requested for IMU Airport Pickup services, please follow the instructions
given to you in the email.
PART 1 PG.05
IMU INTERNATIONAL
ARRIVAL GUIDE STUDENTS GUIDE
Entering Malaysia
Please ensure that you have booked your accommodation
before you make your travel arrangements to Malaysia/ IMU.
Types Of Accommodation:
IMU Accommodation
The accommodation is divided into three main
categories which are Standard, Superior and Deluxe. The
accommodation will cost between RM550 to RM1800 per month
(depending on room type) and is on a first-come-first served basis
and is available either as twin sharing or single occupancy. For
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further information on accommodation, please refer to
http://www.imu.edu.my/imu/campus-life/accommodation/
Private Accommodation
For those who do not wish to stay in the IMU accommodation, private
accommodation is available. You may get the information on the available
units from Student Services Hub and hostelhunting.com. Rental for private
accommodation ranges approximately from RM450 to RM1200 per room
and RM1,800 onwards for an entire apartment or condominium. Private
accommodations are not under the organisation of IMU, hence not under
the supervision or care of IMU.
Other things to note:
• Hot water is not a standard feature in all Malaysian homes. If you require this
facility, please check if your rental accommodation is equipped with a water
heater. All IMU accommodation is fitted with hot water heater.
• Rented premise may not be equipped with a washing machine. You may send
your laundry to the neighbourhood laundry shop. All IMU accommodation
comes with washing machine.
• As a general rule, it is best to boil tap water before consumption.
Temporary Accommodation
If you are looking for temporary accommodation for you or your
parents for the first few days, below are our suggestions:
Hotels located near to IMU Distance to IMU Website
Hotel Sri Petaling 1 km or www.hotelsripetaling.com.my
(3 star hotel) 10 mins by taxi
Sri Petaling Orange Hotel 1.3 km or www.orangehotels.com.my/sripetaling
(budget hotel) 10 mins by taxi
EV World Hotel Sri Petaling 1 km or http://evworldhotel.com/ev-world-sri-petaling/
(budget hotel) 10 mins by taxi
PART 2 PG.06
IMU INTERNATIONAL
STUDY AND LIVE IN MALAYSIA STUDENTS GUIDE
Brief Facts about Malaysia
• Average year-round temperatures of between 23°C to 33°C and 15°C to 25°C
in the highlands. Predominantly sunny weather throughout the year.
• Official religion is Islam.
• Monetary unit is Ringgit Malaysia (RM). 23°C - 33°C
• Population is a mixture of Malay, Chinese, Indian and other ethnic groups.
• Culture is multi-racial. You will have a chance to experience a variety of culture
by being in Malaysia.
• Capital city is Kuala Lumpur.
Clothing
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Bring apparel suitable for warm and humid weather:
A. Linen, light cotton and cotton blend clothing are a good choice.
B. Sandals for informal occasions.
C. Covered leather shoes for more formal situations including attending classes.
D. For men, lounge suits or shirts with a jacket are perfect for occasions that
call for formality outside of school.
E. For women, modest dresses work well, and you will see traditional costumes
worn in everyday life, both at work, and after working hours.
F. Please refer to IMU dress code. Students are expected to follow the IMU
dress code while they are in the IMU premises or attending any events
and/or teaching and learning activities outside of IMU under official matters.
Malaysian Culture
Malaysians celebrate numerous colourful festival and holidays. The main festival is
the Hari Raya Aidil Fitri (Eid) which is celebrated by Muslims, the Chinese Lunar
New Year is celebrated by Chinese Malaysians and the Hindus celebrate Deepavali
also known as the festival of lights.
There is also respect for the various cultural and religious norms such as dress
codes and it is not unusual to see Malaysians attired in various styles of cultural
attire at the office and institutions of higher learning. All these are modest and
welcomed even in professional circles.
You will also hear an interesting variety of languages, including English; Malay (in
different dialects); Chinese dialects; Indian dialect. If the locals speak in their own
languages in your presence, do not feel embarrassed to ask for a translation – they
will quickly switch to English to accommodate you. Nevertheless, IMU is an
English – speaking campus, hence all discussions, lectures, administrative
procedures will be conducted in English.
Malaysia is a country with vast developments , however is known for it’s affordable
cost of living, making it identifiable worldwide an affordable place to live, study
and work in.
PART 2 PG.07
IMU INTERNATIONAL
STUDY AND LIVE IN MALAYSIA STUDENTS GUIDE
Some customs to observe:
A. Address colleagues and clients using titles such as ‘Mr’, ‘Miss’, ‘Encik’, ‘Puan’, and so
forth (the latter two being the Malay terms for ‘Mr’ and ‘Mrs’), instead of just calling
them by their first names.
B. Introductions are normally acknowledged with a handshake. In the Muslim culture,
handshakes are normally between people of the same gender.
C. With many Malaysians, it is important to use the right hand in accepting
or giving things.
D. For business people it is usual to exchange business cards when meeting new
business associates for the first time.
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General Working hours in Malaysia
Start End
Office Hours 8.00am or 9.00am 5.00pm or 6.00pm
Lunch Break 1.00pm 2pm
(Regular)
Lunch Break 12.45pm 2.30pm
(Friday)
Banking Hours 9.15am 4.00pm or 4.30pm
All offices in IMU are opened
during lunch hours.
PART 3 PG.08
IMU INTERNATIONAL
ARRIVING AT IMU STUDENTS GUIDE
To do List
Post Medical Health Check (within 7 days)
01
Student Visa officer will brief you on how to proceed with the post medical health check.
Students are required to undergo mandatory medical screening at panel clinics selected
by EMGS within 7 days of your arrival in Malaysia. The medical check-up form will be
given to you by the student visa officer. IMU Healthcare Clinic which is located in IMU is a
panel clinic recognized by the EMGS.
You MUST report to the Student Visa office located at the Admissions & Marketing
Department within seven (7) days of your arrival. We will advise you on how to proceed
with the Post Medical Health Check and to get your Student Pass endorsed.
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Student Pass Endorsement
02
Your passport will be submitted to EMGS for student pass and visa endorsement. This
process takes 4-6 weeks. Do not make any travel plans until the endorsement process
is completed and your passport is returned to you. The Student Visa office will issue
official identification documents to you whilst your passport is being endorsed at the
Immigration Office.
Endorsement will only be given once you have passed the post medical health check.
EMGS reserves the right to request a repeat test should there be any doubt in the findings
of the initial medical report. You may appeal and redo the test but additional cost will be
incurred and borne by you. Should the report fail for the second time, you will be refused
a student pass and are required to leave the country before the temporary pass expires.
Also, it is your responsibility to hand in your passport for endorsement. Failure to do so
will result in you overstaying your temporary pass and be classified as illegal immigrant
by the Malaysian Immigration Department.
Ensure all payments are cleared
03
Make all pending payments such as tuition fee, accommodation fee at cashier office
situated at IMU ground floor at Student Services Hub.
Accommodation- Hostel check in
04
Proceed to Student Services Hub, look for Residential Management office to assist
you with the check in (if you have registered and paid to stay in at IMU
accommodation - Hostel)
Orientation
05
Partake in orientation and the activities so you are well informed and understand
your time-table, campus, insurance coverage, visa, people and surroundings.PART 3 PG.09
IMU INTERNATIONAL
ARRIVING AT IMU STUDENTS GUIDE
Opening of Bank Account
06
There is CIMB Automatic Teller Machines (ATM) in IMU campus where you can
withdraw money using your credit cards, or ATM cards which are PLUS and
Cirrus affiliated. All major shopping malls and large restaurants in Malaysia
accept credit cards like VISA and MasterCard, and some also accept American
Express and Diners Club cards.
If your study sponsorship include offers an allowance or stipend, you can either
make arrangements to have the payment deposited directly into your account
back home or open an account in Malaysia. Check with your sponsors
regarding this matter.
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There are many international banks in Malaysia such as HSBC, Citibank,
Standard Chartered, Al-Rajhi, UOB, OCBC, etc. Although there are varieties
of banks available, we would like to suggest the following bank as they are
available nearby to IMU campus. For students’ aged below 18, parents need
to be present upon opening the bank account.
You need to have the following documents to open a CIMB account:
1. Original Passport with Student Pass Endorsement
2. Bank Introduction letter from IMU (provided by Student Services Hub)
3. Proof of payment (receipt) for 1st semester fee
4. RM 250 – pre deposit
5. Application form to open a new account (obtain at the CIMB bank)
You need to have the following documents to open a Maybank account:
1. Original Passport with Student Pass Sticker
2. Bank Introduction letter from IMU (provided by Student Services Hub)
3. Proof of payment (receipt) for 1st semester fee
4. RM 250 – pre deposit.
5. Application form to open a new account (obtain at the Maybank bank)
You need to have the following documents to open an OCBC account:
1. Bank Introduction letter from IMU (provided by Student Services Hub)
2. Original Passport
3. Visa Approval Letter (issued by Malaysian Immigration Department)
To open a bank account, you are required to have with you your passport.
With the student pass endorsement that requires handing in your passport
to IMU, which would take roughly between 4-6 weeks, bank accounts can
only be open after this process is completed. Hence, you are advised to
bring about RM2000 (450USD) for your expenditure during this period.PART 4 PG.10
IMU INTERNATIONAL
IMPORTANT INFORMATION STUDENTS GUIDE
Safety and Security
1. My Distress App
This app is made available for smart phone users. It is an electronic Global
Positioning System (GPS) PANIC BUTTON operated by the ROYAL MALAYSIAN
POLICE (PDRM). If you are in danger, the app will allow emergency response
personnel to locate you. However, you will have to have your GPS and data/wifi
turned on for it to function.
Downloading My Distress App
A. Click on internet browser on your mobile phone
(please make sure mobile WIFI or DATA is enabled)
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B. Type this link and click enter : http://mydistress.net
C. Follow steps and download app on mobile phone
2. When you are in Malaysia, local laws apply to you. These include penalties for drug
related offences, including possession of even small amounts of any type of
hallucegenic drugs.
3. Penalties are severe in Malaysia where drug offenders are subject to a mandatory
death penalty.
4. Please be reminded you are strictly prohibited from involving in fighting, vandalism,
bully, drunkenness and etc.
5. Always be alert of your surroundings especially when walking alone.
6. Keep important documents such as passport, medical reports, bank cards and etc safe.
7. You are not to share your bank ATM card pin number with anyone. Memorise your pin
number and DO NOT keep pin number written in wallet.
8. Always have your student ID card with you wherever you go.
9. Try not carry around large amount of money with you, if you need to, be extra careful.PART 4 PG.11
IMU INTERNATIONAL
IMPORTANT INFORMATION STUDENTS GUIDE
Medical Facilities
Medical facilities at IMU Bukit Jalil campus includes medical clinic, dental clinic,
Chinese Medicine centre and Chiropractic centre. However, there are other private
general-practitioner clinics in nearby areas, which offer outpatient services at reasonable
rates ranging from RM40 to RM80 per consultation. Price includes medication, so you do
not need to get a prescription to get the medication from an external pharmacy.
Should you wish to seek medical treatment at a hospital, you may choose to go to either a
private hospital or government hospital. Generally, both offer their services to international
students. Non-citizens pay a higher rate at government hospitals, but this still tends to be
lower than the charges at private hospitals. In order to complete your studies successfully,
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having a physical and mental health is important. For that, IMU has medical facilities and
counselling services in campus.
For a government-hospital ambulance and other emergencies, you can call 999 for help.
Travel and Medical Insurance
Every international student at IMU are insured and registered automatically for coverage.
This is renewed on an annual basis.
A. Your insurance card along with the guide book and hospital list is to be collected from
Student Services Hub. You will be notified when it is ready for collection. Usually within
2 months from orientation week.
B. Details of Insurer
i. Company name : Tokio Marine
ii. Hotline Number: 603-76283780/603-78415600
iii. Operation Hours: 24 hours Emergency service
C. Two types of coverage
i. Outpatient – No hospitalisation
ii. Inpatient – Hospitalisation
D. Insurance Claim procedure for Outpatient:
i. Student is allowed to go any clinic/ hospital for consultation and treatment from
General Practitioner (GP) or Medical Officer (MO) ONLY. (NOT ENTITLED TO SEE A
SPECIALIST WITHOUT REFERRAL). If referred to a specialist, the student must be
admitted to be able to claim for the GP & Specialist receipts.
ii. Student will have to pay first and get an official receipt.
iii. The student will need to fill the claim form at Student Services Hub and attach the
official receipts. A local bank account number would be required for cash to be
reimbursed to you. In the event a student does not have any local account, cash
reimbursement will be arranged with the service provider.
iv. Claims will be sent to insurer. Process could take up to 8 weeks or slightly more.
v. PLEASE NOTE an excess fee of RM50 will be deducted per treatment by insurer for
any outpatient claim. Which means, insurer will refund the balance claims after
deducting the RM50. Students can only claim cost of treatment and medication.
Registration, administration and etc is not claimable.
E. Emergency Contact Number:
999 - Ambulance, Police.PART 4 PG.12
IMU INTERNATIONAL
IMPORTANT INFORMATION STUDENTS GUIDE
E. Insurance Claim procedure for Inpatient.
i. If you need to be admitted for treatment, you will be required to provide your medical
insurance card and student ID card at hospital for registration purposes. If you have
not received the medical card, you may ask the hospital to call the insurer’s hotline
number. The number will be provided by Student Services Hub.
ii. Hospital will contact and liaise with insurer for guarantee letter and entitlements.
Please TAKE NOTE, INSURANCE WILL NOT COVER PRE-EXISTING ILLNESS.
iii. Admission department at hospital will communicate to student on what charges will
not be covered under the insurance and the entitlements. Students are advised to ask
for this information and clearly understand. Should there be any query, students must
seek help from Insurer or Student Services Hub before admitting themselves in the hospital.
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iv. When getting discharged, student is to settle any outstanding fee which is not covered under
their insurance.
Email
You will be issued an email account by IMU. This email will be used by IMU to communicate with
you. Please ensure you check your email daily for updates. In corresponding with IMU, we encourage
you to use the official email address as well. This will help to validate your identity.
Contact Details
During emergencies and when required or to convey important information, you will be contacted
by IMU based on the contact details provided. Update your details on E-learn portal immediately
when you change them. You will be briefed during orientation on the process.PART 5 PG.13
MANAGING YOUR STUDENT PASS IMU INTERNATIONAL
STUDENTS GUIDE
AND PASSPORT
Student Pass Renewal
Typically, a Student Pass is only valid for 12 months. You are fully responsible for renewing
the pass if studying beyond its expiry date. Do take note that Malaysia penalizes students
who overstay. You should apply to renew your student pass through the Student Visa
office at least 3 months before your pass expires. Documents required are as follows:
• your passport
• two (2) photocopies of passport (ALL pages)
• two (2) passport-sized colour photo with white background, neutral expression and no
spectacles (3.5cm x 5cm)
• visa fee payment of RM1,000 (multiple entry visa fee is subject to student’s country of origin)
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The visa fee of RM1,000 includes the cost of insurance premium. Renewal process takes
approximately 10 – 12 weeks. Please consult staff from the Student Visa office for advice before
making any travel arrangement. There will be additional charges for late submission for visa renewal.
All international students must meet at least 80% attendance per subject throughout the whole
semester. The validity of the pass for renewal is subject to approval by Immigration authority. The
breakdown of the fees is as follows:
Items Charges (RM)
Visa processing fees 148.40
Student Pass 60
Visa (Multiple Entry) Subject to the country charges by Immigration Department
Insurance 620
I-Card 53
Overstay
Overstay occurs when you do not submit your passport for student pass endorsement or renewal to
the Student Visa office 3 months before the expiry date of your student pass. Overstaying is a serious
offence. Please take note that penalties for overstaying according to the Immigration Act include the
following:
A. Fine up to RM 10,000.00
B. Up to 6 months of imprisonment
C. Up to 6 strokes of cane
Loss of Passport
In the event of loss of passport, a police report must be lodged within 24 hours at the nearest police
station where passport is lost. You will then have to apply for a new passport from your High
Commission (HICOM) or Embassy in Malaysia. Fee is subject to the respective HICOM or Embassy
charges. Below is the list of documents normally required for a new passport application:
A. Police Report
B. Passport size photograph (subject to your HICOM or embassy requirement)
C. Copy of your previous passport
D. Any other document required by your HICOM or embassy
Please refer to your HICOM and embassy for further information for new passport application.
You have to submit the new passport to the Student Visa office for new student pass endorsement
which may take up to 4 weeks.PART 5 PG.14
MANAGING YOUR STUDENT PASS IMU INTERNATIONAL
STUDENTS GUIDE
AND PASSPORT
New passport
If you renew or change your passport for any reason, please visit the Student
Visa office immediately. Your student pass will be deemed invalid in your old
passport. For this reason, you have to transfer your student pass to your new
passport.
Please bring your old and new passports to the Student Visa office for further
advice. There will be charges incurred for this process. Transfer of student pass
takes 4 weeks.
Cancelling your Student Pass
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One of the immigration regulations is to cancel your student pass when you
complete your studies with us, withdraw from a course or transfer to another
Malaysian institution. You may seek advice from the Student Visa office prior to
submitting your passport for this purpose.
For student pass cancellation, you need to submit:
• your passport
• a completion form (if you have completed a programme) or a withdrawal form
(if discontinuing your course)
• your confirmed departing air ticket (if leaving Malaysia)
• your offer letter from your new institution (if transferring)
• a cancellation fee applies (fee is paid to EMGS via IMU)
Malaysian Immigration can take up to 14 working days to cancel your pass.
Please seek advice from the Student Visa office before purchasing your flight
ticket.
Other immigration matters
A. Please note that the student pass is not transferable i.e. you are not allowed
to use the student pass to study at another institution. If you wish to transfer
to another Malaysian institution, you must obtain a release letter from IMU.
To do so, you have to produce an offer letter from your intended institution.
IMU will cancel your student pass whilst your new institution will assist to
make a fresh application for a new student pass. Please refer
to Student Visa office for further advice.
B. IMU will notify the Immigration Department if you:
• Have been absent from classes or activities for more than 3 days
• *Applies for study leave or deferment
*Your student pass may be cancelled if deferment is more than 2 semesters.PART 6 PG.15
IMU INTERNATIONAL
GETTING OUT AND ABOUT STUDENTS GUIDE
PERLIS
Langkawi KEDAH
Perhentian
PENANG KELANTAN
PERAK TERENGGANU
LABUAN
SABAH
South China Sea
PAHANG
SELANGOR
KUALA LUMPUR NEGERI Tioman
SEMBILAN
PUTRAJAYA
MALACCA
JOHOR
SARAWAK
WELCOME | QUICK TIPS | PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | PART 6 | CONTACT
TRANSPORTATION
Driving in Malaysia
You need to have a valid license to drive cars and ride motorbikes in Malaysia. Some driving
licenses from foreign countries and also international driving licenses are accepted for use in
Malaysia for up to three months. For those wishing to acquire a Malaysian license, it is
possible to convert your driving license from your country. Please refer to
www.jpj.gov.my/web/eng/acceptance-of-foreign-driving-license for more info.
Malaysians drive on the left lane of the road, and all cars steering are right side drive.
Road maps are available on
A. Online Map - Google Maps
B. Online Phone Application – Waze
C. Book shops
Public transportation
Public transportation is widely available in Kuala Lumpur and Malaysia as a whole. Here are
some information on the public transportation available:
1. Light Rail Transit (LRT) - Inner city within Klang Valley. Refer to route map & transits
stations for information.
• Putra LRT - Kelana Jaya Line.
• STAR LRT - Ampang Line. Sri Petaling station is the closest station to
International Medical University (IMU)
• Monorail (Inner city within Klang Valley)
2. KTMB - connects Intercity countrywide. This railway service serves whole of Malaysia,
commuting between major cities and also into Singapore and Thailand. There are
dining carriages that provide hot meals and take-away snacks.
For more information, log onto http://www.ktmkomuter.com.myPART 6 PG.16
IMU INTERNATIONAL
GETTING OUT AND ABOUT STUDENTS GUIDE
3. KLIA Express – Kuala Lumpur’s fastest airport transfer. This non-stop airport transfer takes
you from Kuala Lumpur International Airports (KLIA|KLIA2) to the city (KL Sentral)
in just 28 minutes. Trains depart every 15 minutes during peak hours.
For more information, log onto https://www.kliaekspres.com/plan-buy/our-services/
4. KLIA Transit - Service between Kuala Lumpur International Airport (KLIA) and the city (KL
Sentral) makes three quick stops – at Salak Tinggi, Putrajaya & Cyberjaya and Bandar Tasik
Selatan. Trains depart every 20 minutes during peak hours.
For more Information, log onto https://www.kliaekspres.com/plan-buy/our-services/
WELCOME | QUICK TIPS | PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | PART 6 | CONTACT
KUALA LUMPUR’S
RAPID TRANSIT
NETWORK
RAIL LINESPART 6 PG.17
IMU INTERNATIONAL
GETTING OUT AND ABOUT STUDENTS GUIDE
Traveling by rail to and from IMU
From KLIA Using KLIA Express
Step 1: Using KLIA Express Rail : KLIA KL Sentral Station
Step 2: At KL Sentral Station, TRANSIT TO KELANA JAYA LRT LINE Masjid Jamek Station
Step 3: At Masjid Jamek, TRANSIT TO STAR SRI PETALING LINE Sri Petaling station
Step 4: Get off at Sri Petaling station, IMU is 4 mins walk.
From KLIA Using KLIA Transit
Step 1: Using KLIA Transit : KLIA Bandar Tasik Selatan station
Step 2: At Bandar Tasik Selatan station, TRANSIT TO STAR LRT LINE SRI PETALING Sri Petaling station
Step 3: Get off at Sri Petaling station, IMU is 4 mins walk.
From KL Sentral Station
WELCOME | QUICK TIPS | PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | PART 6 | CONTACT
Step 1: At KL Sentral Station, TRANSIT TO KELANA JAYA LRT LINE Masjid Jamek Station
Step 2: At Masjid Jamek, TRANSIT TO STAR LRT LINE SRI PETALING Sri Petaling station
Step 3: Get off at Sri Petaling station, IMU is 4 mins walk.
From IMU to Midvalley Shopping Mall
Step 1: Walk to Sri Petaling LRT Station
Step 2: At Sri Petaling LRT Station, take the train to Bandar Tasik Selatan Station
Step 3: At Bandar Tasik Selatan station, TRANSIT TO KTM Midvalley
Step 4: Get down at Midvalley station and follow the signboard to Midvalley mall.
City and town buses
Bus services are inexpensive and available in many areas.
• RAPIDKL busses is Malaysia’s main service provider of public transportation in the Klang Valley
where Kuala Lumpur is, via its integrated rail and bus network. For more information, log onto
http://www.myrapid.com.my/bus/map
• Busses to different states from Kuala Lumpur is available at Terminal Bandar Tasik Selatan Terminal.
For more information and tickets, log onto http://www.tbsbts.com.my/. Buses to neighbouring
countries such as Singapore and Thailand are also available.
• KL Hop-on Hop-off City Tour runs throughout the day taking people to tourist hotspots within the
city. Buses also offer pre-recorded commentary and tours in various languages. For more information,
log onto http://www.visit-malaysia.com/kl-tours/kl-hop-on.htm#promo
KL Hop-on Hop-off City Tour BusPART 6 PG.18
IMU INTERNATIONAL
GETTING OUT AND ABOUT STUDENTS GUIDE
Grab / Uber / Taxi
The most convenient option if you are not familiar with the environment and surrounding.
Four ways to get a taxi/cab:
• Hail from the side of the road/street
• A designated taxi stop/stand
• Prior booking via smart phone apps (GRAB/UBER)
• Phone booking
For taxi services from midnight to 6.00am, there is usually a surcharge that could amount to 50% of the
fare, so be sure to check how much it is when you call or before you board. In Kuala Lumpur, most taxis
come with meters. Insist on the driver to use the meter. If there is no meter in the taxi, make sure to agree
on a price before your trip so that there are no unpleasant surprises later on. Ask the locals or Student
WELCOME | QUICK TIPS | PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | PART 6 | CONTACT
Services Hub on what reasonable fares should be to your intended destination.
Taxi/Cab Registered Company Details:
• Sunlight Radio Taxi Service
Phone Number: 1300-800-222
Website: www.sunlighttaxi.com
• Warisan Radio Taxi Service Sdn. Bhd
Phone Number: 0 3-7983 3007
Website: www.warisantaxi.com
• Blue cab
Phone Number: 603-89482193
Website: www.bluecab.my
Airplane
There is a several airlines available for travel within and out of Malaysia.
Refer to airlines official website for more details and information.
a. Malaysian Airlines and other international airlines – KLIA
b. Air Asia Airlines – KLIA 2
c. Firefly Airlines – Subang Airport
d. Malindo Airlines – Subang Airport and KLIA
Air Asia Airlines Malindo Airlines Firefly AirlinesPART 6 PG.19
IMU INTERNATIONAL
GETTING OUT AND ABOUT STUDENTS GUIDE
Shopping
Kuala Lumpur offers a wide range of shopping choices: from Western style
malls and boutique shops carrying the latest electronics goods, household
items, and fashion labels to local neighbourhood night markets with a
marvellous variety of goods, including fresh food, clothing, and furnishings.
Prices are usually considerably lower in the night markets when compared
with the malls and shops.
Fresh cooking ingredients are easily obtainable from supermarkets, fresh
MidValley Mall
markets grocery store, or mini markets. Ingredients for virtually any cuisine
in the world are imported and stocked by some shops, especially in major
WELCOME | QUICK TIPS | PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | PART 6 | CONTACT
cities like Kuala Lumpur. If you are good cook, wherever you come from,
you should be able to find the ingredients in Kuala Lumpur.
Dining
You can find cuisine from many parts of the world in Kuala Lumpur. You
will be able to walk out and get food at any time of the day or night.
International fast-food outlets such as KFC and McDonald’s are also found
in areas near to IMU. And most of the fast food outlets, including pizza,
offers door delivery with or without additional charges. Most popular
amongst the locals are open-air hawker stalls and food courts. To know
more about local food, and must try cuisines, talk to us at Student Services
Hub or simply ask your Malaysian friends. A meal consisting of a main dish,
MidValley Mall Food Junction
dessert and a drink costs about RM7 to RM10 on average.
Travel and adventure
Malaysia has many getaway places catering to a variety of tastes and
budgets. Thousand-year-old rainforests, islands, white-sand beaches,
waterfalls, caves, mountains, and lakes are among some of the highlights.
Some popular destinations in Malaysia:
• Malacca
• Cameron Highlands, Pahang
• Mulu Caves, Sarawak
• Islands on the west coast- Pangkor, Langkawi, Penang Cameron Highlands
• Islands on the east coast- Perhentian, Redang, Kapas, Tioman
EMERGENCY Contacts:
Locksmith: +6016 6118101 (24/7)
Police/ambulance/Fire fighter: 999CONTACT DETAILS OF SOME HIGH PG.20
COMMISSIONS AND EMBASSIES IMU INTERNATIONAL
STUDENTS GUIDE
IN MALAYSIA
AUSTRALIA CHINA
Australian High Commission Malaysia Embassy of the People’s
No 6 Jalan Yap Kwan Seng Republic of China
50450 Kuala Lumpur 229, Jalan Ampang,
T : 03-2146 5555 50450 Kuala Lumpur
F : 03-2141 5773 T : 603-2142 8495 - Protocol & Administration
W : http://malaysia.highcommission.gov.au/ 603-2148 5936 - Cultural Affairs
OH : Monday-Friday 8.30 am-4.30pm 603-2142 8585 - Consular Office (Visa, Passport)
603-4251 3555 - Commercial
F : 603-2141 4552 / 603-4251 3233 (Commercial Office)
BANGLADESH W : my.china-embassy.org/eng/
High Commission for the People’s OH : Monday-Friday 9.00 am-5.00 pm
Republic of Bangladesh
WELCOME | QUICK TIPS | PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | PART 6 | CONTACT
Block - 1, Lorong Damai 7,
Jalan Damai 55000 Kuala Lumpur HONG KONG
T : 03-2142 3271/ 21422505 Consular Office of the Embassy of the
HP : 012-635 3486 People's Republic of China in Malaysia
F : 03-2141 3381 (Diplomatic Wing) 1st Floor, Plaza OSK,
03-2145 7376 (Labour Wing) 25 Jalan Ampang,
03-2148 2098 (Defence Wing) 50450 Kuala Lumpur
03-2782 8650 (Commerce Wing) T : 03-2175 8888 / 03-2175 7888
E : bddoot@streamyx.com F : 03-2175 6888
W : www.bangladeshhighcomkl.com E : klcentre@visaforchina.org
OH : Monday-Friday 9.00 am-5.00 pm W : www.visaforchina.org
OH : Monday-Friday 9:00am-11:30am
BRUNEI
Embassy of the Brunei INDIA
Suite 19-01 Tingkat 19, Menara Tan & Tan High Commission of India
Jalan Tun Razak 50400 Kuala Lumpur No. 2 Jalan Taman Duta Off Jalan Duta
T : 603-2161 2800/ 2161 8282, 50480 Kuala Lumpur
2161 21679 / 2161 2804 T : 03-2093 3504 / 2093 350,
F : 603-2163 1302/ 2163 0144 03-2093 3510
03-2162 1679 (Defense) F : 03-2093 3507/2092 5826
E : bhckl@brucomkul.com.my E : highcomm@po.jaring.my
OH : Monday-Friday dhc002@po.jaring.my
8.30am-12.30pm-1.30pm-4.30pm admn@indianhighcommission.com.my
W : www.indianhighcommission.com.my/
OH : Monday-Friday 9.00 am-5.00 pm
CANADA
High Commission of Canada
17th Floor Menara Tan & Tan INDONESIA
207, Jalan Tun Razak Embassy of The Republic of Indonesia
50400 Kuala Lumpur 233 Jalan Tun Razak, 50400 Kuala Lumpur
T : 03-2718 3333 or P.O. Box 10899 50728 Kuala Lumpur
F : 03-2718 3399 T : 03-2116 4000, 03-2116 4016
E : klmpr@international.gc.ca F : 03-2141 7908/2142 3878
W : www.canadainternational.gc.ca/malaysia-malaisie E : kbrikl@po.jaring.my
OH : Monday-Thursday 8.00 am-4.30pm kbrikul@time.net.my
Friday 8.00 am-1230pm W : www.kbrikl.org.my/
OH : Monday-Friday 9.00 am-5.00 pmCONTACT DETAILS OF SOME HIGH PG.21
COMMISSIONS AND EMBASSIES IMU INTERNATIONAL
STUDENTS GUIDE
IN MALAYSIA
IRAN KAZAKHSTAN
Embassy of the Islamic Republic of Iran Embassy of The Republic of Kazakhstan
No.1 Lorong U Thant Satu, 115, Jalan Ampang Hilir,
Off Jalan U-Thant 55000 Kuala Lumpur 55000 Kuala Lumpur, Malaysia.
T : 603-4251 4824/ 4829/ 4826/ 4830 T : 603-4252 2999
F : 603-4256 2904/ 4253 2767 F : 603-4252 3999
E : ir_emb@tm.net.my E : kuala-lumpur@kazaembassy.org.my
W : www.iranembassy.com.my W : http://www.kazembassy.org.my/
OH : Monday-Friday 9.00 am-5.00 pm OH : Monday-Friday 9.00am-6.00pm
IRAQ KENYA
Embassy of the Republic of Iraq High Commission of the Republic of Kenya
WELCOME | QUICK TIPS | PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | PART 6 | CONTACT
No. 2, Jalan Langgak Golf, Kenya High Commission, Kuala Lumpur,
Off Jalan Tun Razak 55000 Kuala Lumpur No.8 Jalan Taman U-Thant
T : 603-21480555 55000 Kuala Lumpur, Malaysia
F : 603-21414331 T : 603-4257 2431
E : quaemb@iraqmofamail.net F : 603 21451087
W : www.sudanembassy-kl.org.my/ E : info@kenyahighcom.org.my
OH : Monday-Friday 9.00 am-5.00 pm W : www.kenyahighcom.org.my/
OH : Monday-Friday 9.00 am-5.00 pm
IRELAND
Embassy Of Ireland LIBYA
5th Floor South Block Embassy of Libyan Arab Jamahiriya
The Amp Walk No. 6, Jalan Madge, Off Jalan U Thant
218 Jalan Ampang 55000 Kuala Lumpur
50450 Kuala Lumpur T : 603 2141 1293, 2148 2112
T : 03-2161 2963 F : 603 2141 3549
F : 03-2161 3427 OH : Monday-Friday 9.00am-5.00pm
W : www.dfa.ie/irish-embassy/malaysia/about-us/
OH : Monday-Thursday 9.30 am-3.30pm
Friday 9.30 am-1230pm MALDIVES
High Commission of the Republic of Maldives
Suite 701, Menara See Hoy Chan,
JAPAN 374 Jalan Tun Razak
Embassy Of Japan 50400 Kuala Lumpur
11, Persiaran Stonor Off Jalan Tun Razak T : 603 2163 7244
50450 Kuala Lumpur F : 603 2164 7244
T : 03-2177 2600 E : mail@maldives.org.my
F : 03-2141 4593 W : www.maldives.org.my/
E : ryo@kl.mofa.go.jp OH : Monday-Friday 9.30am-4.30pm
W : www.my.emb-japan.go.jp/
OH : Monday-Friday 8.30 am-4.00pm
MAURITIUS
Mauritius High Commission Kuala Lumpur
JORDAN 17th Floor West Block
Embassy of the Hashemite Kingdom of Jordan Wisma Selangor Dredging
No. 2, Jalan Kedondong Off Jalan Ampang Jalan Ampang
55000 Kuala Lumpur 50450 Kuala Lumpur
T : 603-4252 1268/4252 8549/ 4253 3685 T : 03-2163 6301 / 03-2162 6306
F : 603-4252 8610 F : 03-2163 6294
E : jorembkl@streamyx.com E : maurhckl@streamyx.com / klhc@govmu.org
general@jordanembassy.org.my W : http://kualalumpur.mauritius.govmu.org/
W : www.jordanembassy.org.my OH : Monday-Friday 9.00 am-4.00pm
OH : Monday - Friday 9.30 a.m - 3.00p.mCONTACT DETAILS OF HIGH PG.22
COMMISSIONS AND EMBASSIES IMU INTERNATIONAL
STUDENTS GUIDE
IN MALAYSIA
MYANMAR PALESTINE
Embassy of the Union of Myanmar Embassy of the State of Palestine
No. 10 Jalan Mengkuang, off Jalang Ru, 63, Jalan U Thant 55000 Kuala Lumpur
55000 Kuala Lumpur T : 603-4256 8905, 603-4256 8906
T : 603-42560280, 603-42570680 F : 603-4252 9711 / 42570802
F : 603-42568320 E : embassyofpalestine@gmail.com
OH : Monday-Friday 9.30a.m.-5.00p.m. W : www.palembassy.com
OH : Monday-Friday 9.00a.m-4.00p.m
NIGERIA
High Commission of the Federal Republic of Nigeria QATAR
No. 85, Jalan Ampang Hilir Embassy of the State of Qatar
55000 Kuala Lumpur 113, Jalan Ampang Hilir,
WELCOME | QUICK TIPS | PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | PART 6 | CONTACT
T : 603-4251 7843, 603-4251 8512 Desa Pahlawan
F : 603-4252 4302 55000 Kuala Lumpur
E : nighcomm@tm.net.my Or P.0 Box 13118 50800 Malaysia
W : www.nigeria.org.my T : 03-4256 5552
OH : Monday-Friday 9.00am-4.30pm E : kualalumpur@mofa.gov.qa
W : http://kuala-lumpur.embassy.qa/en
OH : Monday-Friday 9.00am-4.00pm
NEW ZEALAND
New Zealand High Commission Kuala Lumpur
Level 21, Menara IMC SAUDI ARABIA
8 Jalan Sultan Ismail Royal Embassy of the Kingdom of Saudi Arabia
50250 Kuala Lumpur 4th Floor Wisma Chinese Chamber,
T : 03-2078 2533 No. 258 Jalan Ampang, 50450 Kuala Lumpur
F : 03-2078 0387 T : 603-4257 9825/ 4257 9831,
E : nzhcklenquiries@mfat.govt.nz 603- 4257 9433
W : www.nzembassy.com/malaysia F : 603-4257 8751
OH : Monday-Friday 8.30 am-12.30pm OH : Monday-Friday 9.00am-3.30pm
OMAN SINGAPORE
Embassy of The Sultanate of Oman High Commission of the Republic of Singapore
6 Jalan Langgak Golf, Off Jalan Tun Razak 209, Jalan Tun Razak 50400 Kuala Lumpur
55000 Kuala Lumpur, Malaysia T : 603-2161 6277
T : 603-245-2827, 603-245-2829 F : 603-2161 6343/ 2163 4875
F : 603-245-2826 E : singhc_kul@sgmfa.gov.my
E : omanemb@jaring.my W : www.mfa.gov.sg/kl/
OH : Monday-Friday 9.00 a.m-4.00p.m. OH : Monday-Friday 8.30am-5.00pm
PAKISTAN SOUTH KOREA
High Commission of the Islamic Embassy of The Republic of Korea
Republic of Pakistan No. 9 and 11, Jalan Nipah Off Jalan Ampang,
132, Jalan Ampang 50450 Kuala Lumpur 55000 Kuala Lumpur
T : 603-2161 8877-79, 603-2161 1880 T : 603-4251 2336
F : 603-2164 5958 (Diplomatic Wing) F : 603-4252 1425
603-2164 8000 (Defence Wing) OH : Monday-Friday 9.00 am-5.00 pm
603-2162 4515 (Community Welfare Wing)
E : pahickl@gmail.com (diplomatic Wing)
labour_hcp_kl@yahoo.com (Community Welfare Wing)
W : http://www.pahickl.com/
OH : Monday-Friday 9.00am-5.00pmCONTACT DETAILS OF HIGH PG.23
COMMISSIONS AND EMBASSIES IMU INTERNATIONAL
STUDENTS GUIDE
IN MALAYSIA
SOUTH AFRICA THAILAND
South African High Commission Kuala Lumpur Embassy of Royal Thai
Suite 22, 01 Level 22 206, Jalan Ampang 50450 Kuala Lumpur
Menara HLA T : Chancery : 603-2148 8222/8350 ;
No. 3 Jalan Kia Peng Consular : 603-2148 6573
50450 Kuala Lumpur Defence : 603-2148 7783/6578
T : 03-2170 2400 Commercial : 603-2142 4601
F : 03-2168 8591 F : Chancery : 603-248 6527;
E : sahcda@gmail.com Consular : 603-2148 6573;
W : www.sahighcomkl.com.my/za/ Defence : 603-2148 0770 ;
OH : Monday-Friday 8.30am-12.30pm Commercial : 603-21489818
E : thaikl2@tm.net.my
W : www.thaiembassy.org/kualalumpur
OH : Monday-Friday 9.00am-5.00pm
WELCOME | QUICK TIPS | PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | PART 6 | CONTACT
SRI LANKA
High Commission of the Democratic
Socialist Republic of Sri Lanka
No.12 Jalan Keranji Dua, Off Jalan THE PHILIPPINES
Kedondong, Jalan Ampang Hilir, Embassy of the Republic of the Philippines
55000 Kuala Lumpur, 1, Changkat Kia Peng 50450 Kuala Lumpur
T : 603-4256 8987/ 4257 1394 T : 603-2148 4233/ 2148 9989/
F : 603-4253 2497 2148 4652/ 2148 4682
E : slhicom@streamyx.com HP : 017-3475487
W : www.slhc.com.my/ F : 603-2148 3576
OH : Monday-Friday 9.00am-5.00pm E : webmaster@philembassykl.org.my
eci@philiembassykl.org.my
W : www.philembassykl.org.my
SUDAN OH : Monday-Friday 9.00am - 5.00pm
Embassy of the Republic of Sudan
1 Persiaran Ampang, Off Jalan Rhu
55000 Kuala Lumpur UNITED STATES
T : 603-4256 9104, 603-4251 6054/ U.S. Embassy Kuala Lumpur
4252 5631 376 Jalan Tun Razak
F : 603-4256 8107 50400 Kuala Lumpur
E : admin@sudanembassy-kl.org.my T : 03-2168 5000
OH : Monday-Friday 8.30am-5.00pm F : 03-2142 2207
W : https://my.usembassy.gov/
OH : Monday-Friday 8.00 am-4.30pm
TAIWAN
Taiwanese Representative Office in Kuala Lumpur
Level 7, Menara Yayasan Tun Razak VENEZUELA
200 Jalan Bukit Bintang Embassy of the Bolivarian Republic
55100 Kuala Lumpur of Venezuela in Malaysia
T : 03-2161 4439 / 03-2161 5508 Suite 20-05/06, 20th Floor
F : 03-2161 7478 Menara Tan & Tan
E : teco@po.jaring.my 207 Jalan Tun Razak
W : www.roc-taiwan.org/my/ 50400 Kuala Lumpur
OH : Monday-Friday 9.00 am-4.30pm T : 03-2163 3444 / 03-2163 3445
F : 03- 2163 6819
E : info@venezuela.org.my
W : http://venezuela.org.my/
TANZANIA
OH : Monday-Friday 9.00am-4.00pm
High Commission for the United Republic of Tanzania
44, Jalan U-Thant 55000 Kuala Lumpur
T : +60 (03) 42517603
E : info@tanzania.org.my
W : www.tanzania.org.my/CONTACT DETAILS OF HIGH PG.24
COMMISSIONS AND EMBASSIES IMU INTERNATIONAL
STUDENTS GUIDE
IN MALAYSIA
VIETNAM
Embassy of the Socialist Republic of Vietnam
4, Persiaran Stonor 50450 Kuala Lumpur
T : 603-21484858/ 21484036/ 21484534/
21641909/ 21414296 (Commercial)
603-2164 3522 (Defence)
603-2144 3423 (Labour)
HP : 017-3602659
F : 603-2148 3270 (Chancery)
603-2141 4696 (Commercial)
603-2164 3566 (Defence)
603-2163 6334 (Consular)
E : vnemb.my@mofa.gov.vn
daisevn1@streamyx.com
WELCOME | QUICK TIPS | PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | PART 6 | CONTACT
daisevn1@putra.net.my
OH : Monday-Friday 9.00am-4.30pm
YEMEN
Embassy of The Republic of Yemen
7, Jalan Kedondong Off Jalan Ampang Hilir
55000 Kuala Lumpur
T : 603-4251 1793, 603-4252 2461/
4260 3145
F : 603-4251 1794
E : secretary@yemenaembassykl.com
W : yemenembassykl.com
OH : Monday-Friday 9.00am-4.00pm
ZIMBABWE
Embassy of the Republic of Zimbabwe
124, Jalan Sembilan Taman Ampang Utama
68000 Ampang, Selangor Darul Ehsan
T : 603-4251 6779, 4251,
603-4251 6782, 4251 6781
F : 603-4251 7252
E : zhck@tm.net.my
THANK YOU
IMU Student Visa Office IMU International Student Hub
Hotline: +603 - 27277484 Hotline: +603 – 2731 7708
Email: visa@imu.edu.my Email: SSDhub@imu.edu.my
Office operation hours: Office operation hours:
Monday- Friday 8.30am - 5.30pm Monday- Friday 8.00am - 6.00pmPG.25
APPENDIX 1 IMU INTERNATIONAL
STUDENTS GUIDE
AIRPORT PICKUP GUIDE
Before you request Airport Pick-up
Your flight information (including date and time of your arrival, flight number and airline and the airport
name) should be sent to us at least 1 week before your arrival date. It is important to send this information
as early as possible; otherwise, we might not be able to meet you at the airport.
Please arrange to arrive in Malaysia on a weekday if possible. This will help you to make necessary
arrangements immediately. Please refer to the link so that you can avoid arriving on Malaysian public
holidays. http://www.onestopmalaysia.com/holidays-2017.html
Arriving at the Airport
Please be reminded that you will be arriving in Kuala Lumpur via Kuala Lumpur International Airport
(KLIA) or Kuala Lumpur International Airport 2 (KLIA2). It is important for you to update us the correct
arrival location to avoid any confusion. Once you arrive at the airport you will be met by an IMU
representative. Please look around at the arrival hall for a sign with your name on it.
Arranging airport pickup
The airport pickup service is available to interstate (Sabah & Sarawak ONLY) and international students
commencing their first semester at the International Medical University (IMU). This is a free service from
KLIA or KLIA2 to the University only.
IMU representative will meet you at the arrival hall of the airport when you arrive and will transport you
directly to IMU (if it is within office hours) or to your residential address (if you arrive after office hours).
Please be reminded the residential address will be only to IMU hostel.
If your residential address is other IMU hostel, charges are applicable. You are required to update us the
address for us to advise you on the payment.
Before you book
Am I eligible?
• Interstate, International, Study Abroad and Exchange students commencing their first semester at the
IMU are eligible for pickup.
• You must have an offer to study at the IMU.
• You have already received your visa approval letter.
• You must have paid your first semester tuition and admin fee.
• You must apply at least one week (seven days) prior to your arrival date. We will not be able to process
a late request or incomplete submission.
• Clearly indicate your residential address in your booking email.PG.26
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STUDENTS GUIDE
Baggage Limits
• IMU allows a maximum baggage limit of around 40kg, or 2 pieces of standard check in luggage and one
carry on.
• If you will be traveling with over 40kg of luggage please indicate the weight of your baggage in the
'Special Requirements' section. We need to ensure the right transportation is arranged or you may need
to book an additional airport transportation to accommodate the additional luggage at your expenses.
• No bikes, surfboards, golf equipment or other large items are allowed. If you are unsure of the items,
please write to us to seek clarification.
Travel outside of the University area
• Travel to areas outside of the University will incur additional costs.
• Costs change depending on the distance of your destination from the University.
Extra passengers
• IMU is able to accommodate up to one (1) additional passenger for every student. With you that will
be two (2).
• Any additional passenger/s may need to take the airport taxi.
• Subject to seat availability, extra passenger may travel using the University transportation with a
minimum charge of RM50 per person to IMU. Additional charges may apply for additional distance.
Night arrivals
• This is a 24 hour service. However, we encourage you to schedule your arrival during the day time.
This will help in sorting out some of the important arrangements which you may need to do
immediately upon arriving.
• Please ensure that you have at least made temporary accommodation arrangements before booking
your airport pickup.
• If you are arriving overnight, ask your hotel if they provide a 24 hour reception before you confirm
your booking.
• If you are staying in IMU hostel, please ensure you have updated the accommodation office on your
arrival date and time.
Traveling with children
• When traveling with children, please indicate each child as an 'Extra Passenger' on the online formPG.27
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STUDENTS GUIDE
After you apply
Your confirmation email
• You will receive a confirmation email of your booking within 24 hours.
• Your confirmation outlines instructions on what need to be done when you arrive at the airport.
• All booking changes can be made through the link in your confirmation email.
• Confirmation is sent to the email provided in your application. If you have not received your confirmation
email please check your 'Spam' or 'Junk' filter.
• Contact IMU at hostel@imu.edu.my if you have not received confirmation within 24 hours. You may be
asked to resubmit your application.
Changes before you travel
• All changes must be made online using the form provided in your confirmation email.
• You must include all details of your change, including your new flight number and arrival time, or
destination address.
• Changes cannot be processed without the full details of your arrival.
Changes during transit
• Contact IMU immediately to notify of changes that occur in transit.
Delayed flights
• It will be great if you can inform IMU representative when flights are late or experience delays. You can
Whatsapp or send an email to the provided contact.
Cancelling your service
• There is no fee for cancellation made in advance. Cancellations must be made 24 hours in advance of
your original arrival time.
• There will be an administrative charge of RM100 for any event of ‘no turn-up’ or late cancellation less
than 6 hours from the expected arrival time.
• Cancellations can be made through the alteration form in your confirmation email.
At the airport
• Instructions for your arrival will be outlined in the airport pickup confirmation email.You can also read
