ROCKHAMPTON INTERNATIONAL STUDENT GUIDE - STUDENT SUPPORT SERVICES FOR INTERNATIONAL STUDENTS LIVING IN ROCKHAMPTON - English ...
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BE WHAT YOU WANT T O BE 2010 ROCKHAMPTON INTERNATIONAL STUDENT GUIDE STUDENT SUPPORT SERVICES FOR INTERNATIONAL STUDENTS LIVING IN ROCKHAMPTON
Contents
ESSENTIAL INFORMATION ABOUT LIVING AND 02
STUDYING IN ROCKHAMPTON
Rockhampton – the City
Climate
Entertainment, sport and recreation
Shopping
ABOUT CQUniversity Australia 04
ACCOMMODATION 05
On-campus living – Capricornia College
Off-campus living – Unilodge
Off-campus independent living
TELEPHONE AND POSTAL SERVICES 08
HEALTH SERVICES 09
Overseas Student Health Cover (OSHC)
How to make an OSHC claim
Extra Private Health Insurance
MONEY AND BANKING 10
Australian Currency
Banking
RELIGIOUS AND SPIRITUAL INFORMATION 11
CQUniversity Inter-Faith Sacred Garden
TRANSPORT 12
Public transport
Private transport
Buying a car
Driving in Queensland
EMPLOYMENT 13
How to apply for permission to work
How to apply for a Tax File Number
STUDENT VISA COMPLIANCE CONDITIONS 14
Payment of academic tuition fees
Enrolment
Satisfactory academic progression
Change of provider
The ‘two fails in a course’ rule
Deferral of studies
Change of address
Reporting to DIAC
GRIEVANCE PROCEDURES 16
Student Ombudsman (Building 37 level 1 room 1.08)
CQUniversity Student Association (Building 65)
Independent Dispute Resolution Services
STUDENT SUPPORT SERVICES 17
International Student Support Officer (Building 31)
Orientation
Academic study support
Library Information Services (Building 10)
ITD Media Services (Building 32)
Mathematics Learning Centre (Building 32)
Information Technology (Building 19)
Student Support Centre (Building 31)
PREPARING FOR YOUR DEPARTURE TO AUSTRALIA 20
Bringing your family to Australia
Schooling/Child Care for dependent children
WHAT TO BRING 21
Clothing
Other items
What not to bring
TRAVEL CHECKLIST 22
Helpful telephone numbers
ARRIVING IN AUSTRALIA 23
A week before you leave…
When to arrive
Arriving at Brisbane International Airport
Adjusting to a new environment
OUR CONTACT DETAILS 25
Bring this international student guide with you. It contains contact details of
many organisations that will help you during your time in Australia.
CQUniversity’s programs are offered to international students in accordance
with the Australian Government Education Services for Overseas Students (ESOS) Act 2000.
Further details are available at: www.international.cqu.edu.au
CRICOS Provider Codes QLD 00219C; NSW 01315F; VIC 01624D
01
Essential Information About Living and Studying
in Rockhampton
This guide has been designed to provide you with essential information about living and studying in Rockhampton.
While this guide covers many things, there will be aspects of Australian life and University life, which can only be
learnt through your experience of living and studying here. When you arrive we will provide more comprehensive
information about the campus and the wider community during your special Orientation Program.You will meet
staff from the Student Support Centre and your Faculty who look forward to welcoming you to CQUniversity and
assisting you to settle in.
We look forward to helping to make your time at CQUniversity as rewarding as possible.We hope that you will enjoy life
at CQUniversity both academically and socially.
ROCKHAMPTON
– THE CITY CLIMATE
Rockhampton, situated on the is just 30 minutes drive inland The city experiences nine months
Tropic of Capricorn in Central from the Pacific Ocean with of fine weather with cooler nights
Queensland, is a fantastic safe sandy beaches and beautiful from April to October. During the
destination. There are a multitude islands dotted along the Capricorn summer months from December
of things to see and do in the Coast. Rockhampton is situated to February the average daily
diverse Capricorn region. The on Queensland’s largest river, the temperature is 34 degrees Celsius.
real treasures of the Capricorn Fitzroy. The Central Queensland
region are the friendly people, district has a population in excess
the genuine country hospitality of 150 000 and Rockhampton City
and laid back lifestyle where a population of 60 000.
there is always time to say g’day.
Affectionately known as Rocky,
our progressive regional city
02
ENTERTAINMENT, SHOPPING If you or your family have any
SPORT AND Excellent shopping and banking questions, please contact us at:
RECREATION facilities are available in the city CQUniversity Rockhampton
centre and at modern suburban Student Contact Centre
The region’s climate supports an
shopping centres. The Northside Building 5
outdoor lifestyle all year round. A
has the Stockland complex which Rockhampton Qld 4702
full range of social, sporting and
is the largest shopping centre in Australia
recreation activities are available
Rockhampton. There are a variety of Telephone: + 61 7 4923 2420
for your enjoyment. Rockhampton
food and grocery shops plus a tavern Fax: + 61 7 4923 2100
has a variety of entertainment
located close by the university on Email:
venues including cinemas, local and
Farm Street and a speciality shop international-enquiries@cqu.edu.au
interstate theatrical productions,
located in Richardson Road. This Website: www.cquni.edu.au
nightclubs, an excellent range of
restaurants/coffee shops and is shop specialises in Asian foods and
home to the tropical Botanical condiments.
Gardens on the southside of
Rockhampton and the Kershaw
Gardens on the northside.
03
About CQUniversity
CQUniversity is one of Australia’s Students succeed because of the CQUniversity Rockhampton
top-rated and most sought-after five-star quality and relevancy is set on spacious grounds
universities. Almost half of its of teaching, learning, research, within a 150-hectare site. The
20 000 students are ‘international’, community programs and services. university reflects multicultural
representing over 100 countries CQUniversity’s personalised Australia by warmly welcoming
at CQUniversity campuses in learning support, collaborative its international students and
the heart of Sydney, Melbourne, partnerships and dedicated staff recognising the invaluable
Brisbane and the Gold Coast. provide pathways for people contribution these students
Headquartered in Rockhampton, anywhere, with different learning make to the campus life and the
Queensland with regional campuses styles to achieve, thrive and community.
throughout the state. succeed. In fact, our students
rank 10% higher than the national
average.
04
Accommodation
On your arrival, staff from the Student Support Centre offer a limited free service to assist you to locate
accommodation. To assist in this regard if you have rented previously please bring references with you. As part of
your enrolment information you will received an Arrival Details form which can also be downloaded from the
student forms area on the website. This needs to be completed and faxed to +61 7 4930 9366 or email to ssc@cqu.
edu.au as soon as you have made your travel arrangements.
After your arrival staff from local real estate agencies can provide information about suitable permanent accommodation.
ON-C AMPUS LIVING – C APRICORNIA COLLEGE
We recommend you stay on-campus at the University’s Residential College, Capricornia College. Capricornia
College is so much more than just a place to stay. Living at Capricornia College will better ensure you have the full
university experience.
The College provides a safe, secure, comfortable and supportive environment located a short walking distance to lectures,
library and sporting facilities.You will be welcomed into an academic residential community of 350 undergraduate and
postgraduate students from different places in Australia and other parts of the world.While it is expected college members
will have a serious commitment to their academic program there will be many opportunities for social and sporting
activities.You will have your own study/bedroom supplied with desk, chair, built-in wardrobe, fan, bookcase and curtains.
Each residential building has its own shared toilet/bathroom facilities, laundry and small kitchenette.The majority of meals
are cafeteria-style (vegetarian meals are available) but more formal college, house and special dinners are held on a very
regular basis. Put simply, college life is great!
For more information and application details please
contact:
Capricornia College
CQUniversity
Bruce Highway
North Rockhampton Qld 4702
AUSTRALIA
Telephone: + 61 7 4930 9766
Fax: + 61 7 4930 6581
Email: capcollege-enquiries@ cqu.edu.au
Website: www.college.cqu.edu.au
05
Unilodge
370 Rockonia Road
North Rockhampton Qld 4702
AUSTRALIA
Telephone: + 61 7 4928 0560
Fax: + 61 7 4928 9772
Email: info@unilodge.net
Website: www.unilodge.net
OFF-C AMPUS LIVING OFF-C AMPUS The approximate cost of the
– UNILODGE INDEPENDENT LIVING most common type of furnished
The Unilodge Rockhampton If you prefer to rent a house or unit accommodation close to the university
complex is set in landscaped with other students, this option is either
gardens and consists of 26 three is available to you and allows you (i) AUD$120/AUD$150 per person
(3) bedroom and 42 two (2) to choose who you will share per week occupying three/four/
bedroom self-catered townhouses. with. It takes considerable time five bedroom houses or
Each townhouse has living and to inspect houses and units and (ii) AUD$100/AUD$130 per person
kitchen areas with residents making make arrangements regarding
per week occupying one/two
your accommodation. Therefore
their own arrangements concerning bedroom flats/units. A bond fee
it is important you arrive in
cost and preparation of meals. It applies which needs to be paid at
Rockhampton at least one week
is situated a considerable distance the time of signing the lease.This
prior to the commencement of your
from the university (approximately usually costs about four times the
orientation program.
seven kilometres) and is serviced weekly rental.
by hourly bus transport to the Other ways to obtain independent
university during weekdays. The accommodation after your arrival in
last weekday bus service from Rockhampton are:
the university to the Unilodge • read university notice boards
complex is at 6 pm. There is no • check the Student Association
evening or weekend bus transport accommodation database
from Unilodge. All units are air • check the ‘Accommodation to Let’
conditioned with quality fittings section in Saturday’s edition of
and furniture throughout. the local newspaper, The Morning
Outdoor sporting facilities as Bulletin
well as computer laboratory with
Internet access are available.
06
In addition to weekly rental, each and understood all the terms and who contributes to the bond
tenant shares the cost of electricity, conditions. Friendly staff are on hand should be named on the Bond
gas and telephone services. Each to assist you read through rental Lodgement form and should sign
tenant has his/her own private agreements if you seek clarification. it so that you have a record of the
bedroom, sharing bathroom, kitchen When you start a tenancy, you will amount each person has paid.
and communal living areas. It is need to: • The Residential Tenancies
not possible to arrange this type • Inspect the premises and contents. Authority (RTA) holds the bond in
of accommodation until after your • Sign a written tenancy agreement trust while you live in the house/
arrival in Rockhampton, as you must (a legal document). unit, and pays it back to you when
inspect the accommodation personally you move out (provided there is
• Complete an Entry Condition
prior to signing a tenancy agreement. no disagreement or damage to
Report (record any damage to the
Tenancy agreements are usually for property and contents that has the premises). The RTA will send
a fixed amount of time (such as 6 been done by previous tenants. you a notice (called an Official
or 12 months). This agreement is Keep a copy of your report and Receipt) to let you know they
a legal document which sets out forward a second copy to the have received your bond. Make
the conditions of rent, dates when landlord or real estate agent). sure you keep this notice. The
the agreement starts and ends and receipt has your Rental Bond
• Sign a Bond Lodgement form and
the terms of the agreement.You Number on it, you will need to
pay the bond (usually equivalent
should not sign any legal document use this number if you contact the
to four weeks rent). Everyone
or pay a bond until you have read RTA about your bond. If you do
not receive an Official Receipt
within a few weeks, it is a good
idea to ring the RTA to check
whether they have received your
bond money. The landlord/real
estate agent is required by law
to send your bond to the RTA. If
they don’t they have breached the
law and they could be fined.
• Obtain and keep receipts for every
payment you make.
• Check the requirements of your
contract for giving notice of your
intention to move out at the
end of your tenancy agreement.
Complete a Notice of Intention to
Leave and give to your landlord
or real estate agent at least 14
days prior to the end date of your
tenancy agreement.
Website: www.rta.qld.gov.au
07
Telephone and Postal Services
There are public telephones on up-to-date information. In addition to Friday. All letter and parcel
campus, in shopping centres and to the cost of calls, handset and line postal services within Australia
various other public places around rental is also payable. and overseas are available from this
the city. These phones take coins To make arrangements to have a post office as well as the purchase
or you can make use of a prepaid Telstra phone connection in your of money orders and phone cards.
phone card. There are a variety of name phone Telstra Residential Payment of electricity, gas and
prepaid phone cards and prepaid Customer Centre on: 13 22 00. telephone accounts can also be made
credit facilities for your mobile Telstra will make a credit assessment here.
phone available at the Post Office on- to determine if you are eligible
campus. Prepaid phone cards with a for STD and ISD connection in
card pin number can be used on most addition to local call connection. It
phones (public phones and at private is important to be aware the person
residences). International telephone who applies for a phone connection
calls can be very expensive. Making is held financially responsible for
use of prepaid phone cards avoids payment of all calls made from that
the risk of running up expensive phone. So it is important to know
telephone accounts. who will have access to your phone.
Most rental houses or units have Australia Post has a convenient
existing telephone lines. Check the location in the Commercial Centre
cost of this when you arrive to make (Building 65) on campus. It is
sure you have the most current and open 8.45 am to 4.30 pm Monday
08Health Services
OVERSEA S STUDENT OSHC will contribute towards the HOW TO MAKE AN
HEALTH COVER cost of medical and hospital care OSHC CL AIM
(OSHC) you may need while studying in When you receive treatment from a
International students and their Australia. The OSHC scheme covers doctor you will be given an account to
families must obtain health you for 85% of the recommended pay. After you have paid the doctor’s
insurance through the Overseas government scheduled fee for a account, take your account and
Student Health Cover Scheme doctor’s visit (including a specialist receipt together with your OSHC
(OSHC). Medibank Private is doctor) and pathology and x-ray membership card to Medibank Private
the preferred OSHC provider services.You pay the difference. For at the Stockland Rockhampton
for CQUniversity.Your first medical services while you are an shopping centre, Musgrave Street,
payment must be made when you admitted patient at a hospital, OSHC North Rockhampton to apply for
pay your first term tuition fees will pay 100% of the schedule fee. your refund.
prior to coming to Australia. It is If the doctor charges more than the Website: www.medibank.com.au
a condition of your student visa schedule fee, you pay the difference.
that you renew and pay for your OSHC pays the cost of ambulance EXTRA PRIVATE
membership each year or part year transport to a hospital or medical
HEALTH INSURANCE
You may consider joining a private
you are enrolled. centre if you have an accident or
medical insurance company to
If you have a health problem, make an unforeseen illness that requires
cover you and your family for
an appointment to see a doctor immediate medical attention.
some of the cost of services not
(sometimes called a medical Please note: OSHC does not cover covered by OSHC including optical,
practitioner) with one of the the cost of dental, physiotherapy, physiotherapy, dental and some
suburban medical practices (look optical or any other ancillary services pharmaceuticals.You may arrange
under medical practitioners in during your stay in Australia. private health insurance through
the telephone book Yellow Pages It is your responsibility to ensure Medibank Private or other health
section for contact details).Your your OSHC health insurance cover funds listed in the Yellow Pages of the
ISSO has a listing of General is always current to comply with telephone directory.
Practitioners (GPs) to refer you Student Visa conditions. Website: www.medibank.com.au
to or phone 1300 361 046. If
you require emergency medical
attention after hours go to the
Accident and Emergency Section
of one of the following hospitals
situated in south Rockhampton:
Rockhampton Hospital,
Canning Street
Telephone +61 7 4920 6211
Mater Hospital
Ward Street
Telephone +61 7 4931 3313
Hillcrest Hospital
Talford Street
Telephone +61 7 4932 1321
09Money and Banking
AUSTRALIAN some of your travellers cheques Rockhampton shopping centre.
CURRENCY into Australian dollars (at least Normal banking hours are 9 am
A
Australian
li currency ffollows
ll a ddecimal
i l AUD$500) at the international to 4 pm Monday to Thursday and
system. The dollar (AUD) the basic airport on your arrival in Australia 9 am to 5 pm Friday. Banks are
unit of the Australian decimal system to pay for your immediate expenses. not open on Saturdays. An ATM
is divided into 100 cents. (temporary accommodation/ (automatic teller machine) is
Notes come in denominations food etc) Travellers cheques can located in the Commercial Centre
of $5, $10, $20, $50 and $100. also be cashed at banks and major (Building 65) on campus.
Coin denominations are $1 and $2 department stores. To avoid someone else using your
(gold coloured) 50c, 20c, 10c, 5c Please note: it is not always card or PIN to withdraw money
(silver coloured). possible to exchange your home from your account it is important
Currency Converter Website: currency into Australian dollars at to take great care. Do not keep your
www.xe.com/ucc/full banks in Rockhampton. PIN number in your wallet with
It is advisable to open a bank account your card. If you lose your card, you
BANKING as soon as possible after your arrival must notify the bank immediately.
It is recommended you bring at in Rockhampton so you can transfer International credit cards, including
least AUD$2500 with you to meet funds from overseas. As bank drafts Visa, Master, American Express and
your establishment costs (your may take up to two to three weeks Diners Club cards can all be used in
temporary accommodation, your to be cleared in Australia, electronic Australia.
rental bond and rent in advance, transfers are recommended. If you
telephone connection charges, open your account within six weeks
text books, etc.). It is advisable of your arrival, your passport will be
to carry traveller’s cheques in sufficient proof of identity.
Australian dollars as these are
There are branches of the major
secure. Remember to exchange
Australian banks at the Stockland
10Religious and Spiritual Information
In Australia our laws protect CQUniversity
individuals’ rights to practice INTER-FAITH SACRED
the religion of their choice. The GARDEN
main religion is Christianity with (BUILDING 202)
other widely practised religions
The CQUniversity Inter-Faith
being Buddhism, Hinduism, Islam,
Sacred Garden provides a quiet
Judaism and Taoism.
space for relaxation, reflection and
meditation. For further information,
please contact Student Support
Centre on +61 7 4930 9456
or email ssc@cqu.edu.au
11Transport
Website: www.racq.com.au
Free student parking is available
at CQUniversity Rockhampton.
Students must park their cars in
designated areas or vehicles may be
towed away.
DRIVING IN
QUEENSL AND
You may drive in Queensland if you
hold a valid (current) foreign driver
licence (a licence to drive a motor
vehicle issued to you in your home
country).You are allowed to drive
any class of motor vehicle authorised
under that licence.You must have
your foreign driver licence with
you at all times when you are
driving and produce the licence for
inspection by a police officer when
PUBLIC TRANSPORT riding a bicycle – it is a compulsory requested to do so. If the licence is
The Sunbus service provides road rule. A substantial fine applies in a language other than English, you
clean and comfortable transport if a police officer notices you cycling should carry an English translation
to and from the University. Buses without wearing your helmet. of the licence or an International
run hourly on various routes Driving Permit with you as well.
BUYING A C AR This will ensure your licence details
commencing 7.15 am until 6.10 pm.
Buying and running a car is
Student concession fares are are readily identifiable should you
expensive. Petrol, maintenance,
available. However, you will need be required to produce your licence.
compulsory registration and International Driving Permits can
to apply for a Tertiary Transport
insurance costs all have to be met. only be issued in your home country
Card to receive this consession
and this may take several weeks to Be cautious if you intend buying a so it is important to obtain one in
arrive. Bus timetables are provided second-hand car. Have it inspected your home country before you come
in your Welcome Pack on arrival at by an authorised mechanic from the to Australia. RACQ can assist you in
CQUniversity.Taxi cabs are a reliable RACQ (a motoring organisation) this process.
form of transport but the cost is Telephone: +61 7 4928 5700 to
Australia is very safety conscious
relatively high, especially at night. ensure it is reliable and meets
regarding road rules. There are
Fares are fixed by meters and are not registration standards. Registration
penalties if you breach the rules. Do
negotiable.Tipping is not expected. includes compulsory third-party
not exceed the speed limit. Wear
insurance. This insurance pays for the
PRIVATE TRANSPORT your seat belt in a car at all times. Do
treatment costs of the other party
Many students find accommodation not drive if you have been drinking
if an accident is your fault. Please
close to the university and either alcohol or are affected by drugs. Do
note: It does not cover damage to the
walk or ride a bicycle. The cost of not drive if you are tired.You are
other car or your own vehicle. The also not allowed to operate a mobile
a bicycle ranges from AUD$50.00
RACQ can provide you with other phone while driving.
(second-hand) to AUD$150/
comprehensive insurance to cover
AUD$300 (medium-quality new). Website: www.transport.qld.gov.au
You must wear a safety helmet when these additional costs.
12Employment
WORKING IN Whilst a number of CQUniversity HOW TO APPLY FOR
ROCKHAMPTON students obtain part-time work, A TAX FILE NUMBER
Many international students work cannot be guaranteed. If you want to work in Australia
obtain work during their stay in Unemployment exists in Australia you must apply for a Tax File
Australia. Students visa holders and therefore part-time work is Number (TFN) to give to your
automatically receive permission not always easy to find. Also your employer. International students
to work with their Student part-time job may distract you from studying approved programs are
Visa status after they arrive in your study and affect your results. regarded as residents for taxation
Australia and after the student has Students should not rely on income purposes.You may apply for a
commenced study. The university from part-time work to meet tuition Tax File Number at the on-
notifies the Department of and living expenses. line Australian Taxation Office
Immigration and Citizenship Dependants of doctorate and masters website after you have received
(DIAC) of your arrival and your level students may work full-time, permission to work from DIAC.
commencement of studies. Your dependants of other students are Tax file application forms are
work visa permits you to work limited to 20 hours work per week.
available from the Australian Post
up to 20 hours per week in Website: www.immi.gov.au Office in the Commercial Centre
part-time employment during (Building 65) at CQUniversity.
term and full-time employment It is also important to lodge your
during vacation. Tax File Number with your bank
so any interest you earn on your
savings is not taxed at the highest
taxation rate. CQUniversity staff
do not have authority to provide
students with information
regarding taxation issues. Please
phone the Australian Taxation
Office direct on: 13 28 61 if
you require assistance.
Website:
www.ato.gov.au/individuals
13Student Visa Compliance Conditions
During your stay in Australia it studying Term 3, from November
is important you comply with to February.You may also seek
the conditions of your Student approval to enrol in a distance,
Visa issued to you by DIAC or flex course where no classes
(Department of Immigration and are held, but you must be careful
Citizenship). Listed below are those not to enrol in more than 25%
conditions not already covered of the courses you undertake
elsewhere in this document. at CQUniversity in the flexible
learning mode.
PAYMENT OF
AC ADEMIC TUITION You must remain enrolled at
FEES CQUniversity for the first six (6)
New students must pay Tuition calendar months of your program.
Fees and OHSC Fees before
SATISFACTORY
the Confirmation of Enrolment
AC ADEMIC
(COE) is issued. The COE allows PROGRESSION
new students to proceed with As a visa condition you are required
their VISA application. to maintain academic progress.
An invoice will be sent to CQUniversity provides a variety of
continuing students. This should support staff and resources to assist
be paid by the due date to ensure you to attain satisfactory academic
VISA compliance. progress. More information can be
accessed from the CQUniversity
ENROLMENT Monitoring Academic Progress
As an international student you
Policy http://policy.cqu.edu.au/
must enrol on a full-time basis to
Policy/policy.jsp?policyid=194.
complete your study within the
Please make a time to see your
stated duration of the program, as
International Student Support
recorded on the Commonwealth
Officer (ISSO) when you arrive.
Register of Institutions and Courses
for Overseas Students (CRICOS) CHANGE OF
This means that your progress will PROVIDER
be monitored closely to ensure that Student Visa holders must remain
you meet this requirement. with the education provider with
In your first term of study you must whom they originally enrolled for
enrol in 4 (four) courses if you are an at least the first six (6) calendar
undergraduate student, or 3 (three) months of the course. Students
courses if you are a postgraduate wishing to change education
student. All of these courses must be provider during the period of
undertaken on-campus. restriction which applies, must
apply in writing to CQUniversity
In subsequent terms you may enrol with a one page statement and
in fewer courses but you must an offer of a place from another
ensure that you will complete University. Such applications will
within the stated duration of the only be approved under some
program – this is achieved by circumstances.
14DEFERRAL OF STUDIES Contact the Student Contact Centre • where a student fails to achieve
Once an international student has Line on 13CQUni (13 27 86) if you satisfactory academic progression
enrolled in a program they are not incur any problems. over a twelve month period; or
allowed to defer commencement of • when a student completes
REPORTING TO DIAC
their studies, or suspend their studies, their program.
CQUniversity is required to report
except on the grounds of illness,
international students to DIAC: The consequences of this reporting
evidence by a Doctor’s certificate,
• when there are any changes to are varied but could result in DIAC
or other exceptional compassionate
a student’s enrolment, such as cancelling your student visa.
circumstance beyond the control of the
student, for example, bereavement. If change of address or duration Website:
you defer or suspend your studies on of course; www.immi.gov.au/students
any other grounds, CQUniversity is • if a student attempts to defer or
obligated to report you to DIAC as not suspends their studies;
complying with your visa conditions.
• where a student has been issued
CHANGE OF ADDRESS with an eCOE and has paid the
Your local contact details (Australian tuition fee but is now seeking a
address and telephone contact) must refund of those fees paid;
be up to date at all times. • where a student refuses to enrol
Within seven days of making any in the required study load, taking
change to your accommodation you into account the stated duration
must provide CQUniversity with of the program;
your new address details or you can
register your new address/phone • where a student is not enrolled
contact details on the website: on a full-time basis and where
www.cquni.edu.au through the the Faculty has not approved a
e.rolment link. reduced study load;
15Grievance Procedures
STUDENT OMBUDSMAN
Students may also contact the University Student Ombudsman, if you have any genuine issues of concern about
your assessment or grade for a course. Telephone: +61 7 4923 2066 or email: student-ombudsman@cqu.edu.au
INDEPENDENT DISPUTE RESOLUTION SERVICES
Please see the university policy website http://policy.cqu.edu.au for further information on Grievance Procedures or
alternatively contact your ISSO.
16Student Support Services
INTERNATIONAL and graduate placement, student • the support available for
STUDENT SUPPORT mentor links, Skills for Academic you to achieve satisfactory
OFFICER (BUILDING 31) Success sessions to name just a academic progress;
The International Student Support few. For Student Support Centre • how to find your way around
Officer (ISSO) is your first point queries via email: ssc@cqu.edu.au. the university;
of contact to help you settle into The International Student Support • who to go to when you need
your new study life. The ISSO will Officer’s telephone number is assistance;
help you to resolve problems – +61 7 4930 6370
or Mobile 0437 919 048. • what social and sporting
personal or academic. To ensure you
activities are available.
are given the best opportunity to ORIENTATION
succeed with your university studies You will also meet your Student
Your participation in Orientation Mentor who will be available to advise
please make contact with the ISSO at CQUniversity is an essential part
as soon as you can after your arrival. you during Orientation and throughout
of your attendance at University. your first year at University.
During your first interview with Here you will meet Faculty and
the International Student Support Support staff and you will be Your International Student Support
Officer a number of interview times given information that is vital to Officer (ISSO) will be there to
will be made for throughout the your success with your university assist you, please make contact as
term if required so that you can study program. This time is also an soon as you can after your arrival
discuss support you may need to excellent opportunity for you to ask on +61 7 4930 6370.
assist with your study progress. questions and to get to know other Email: ssc@cqu.edu.au.
The International Student Support students. Some topics covered at Specific information about the
Officer is a member of the Student Orientation include: Orientation program is available on
Support Centre student support • your study program; the website available on the current
team. This team are there to • the technology and students webpage under the popular
provide a wide range of support administration processes that links section - first year students.
services including Orientation, are necessary for you to be
counselling, career planning successful with your studies;
17Student Support Services
AC ADEMIC WRITING LIBRARY AC ADEMIC LEARNING
SUPPORT INFORMATION SERVICES
Academic writing support is SERVICES (BUILDING (BUILDING 32)
available year round for students 10) Supporting the University’s students
at all levels of study and provides The CQUniversity Library at all levels of tertiary study, there
individual assistance with provides excellent access to are staff at the Rockhampton,
academic writing (assignment information resources and Bundaberg, Emerald, Gladstone
or section of thesis) prior to services. Library staff offer a varied and Mackay campuses. It also offers
submission for assessment. The program of information literacy assignment assistance to distance
Learning Support Advisors will education including orientation students.
work with you on a one to one tours, generic skills classes and The goals of the services are to assist
basis to ensure you develop the specialised tutorials in accessing students in all aspects of assignment
academic writing skills needed and retrieving information. writing and oral presentation, assist
to successfully complete your Website: www.library.cqu.edu.au with language and structure of
degree. For an appointment please academic communication and enable
phone: +61 7 4930 9059 IT HELP students to improve their English
For a range of IT Services click on language, research and referencing
“IT HELP” on the current students skills.
webpage Website: www.clc.cqu.edu.au
18MATHEMATICS LEARNING to the Internet. The Help Desk techniques. For an appointment to
CENTRE (BUILDING 32) is located on the ground floor of see a personal or careers counsellor
The Mathmatics Learning Centre Building 10. please phone: +61 7 4930 9456 or
offers academic learning support Telephone +61 7 4930 9233 or ssc@cqu.edu.au.
for mathematical writing and email helpdesk@cqu.edu.au.
calculations. For an appointment Website: www.itd.cqu.edu.au
please phone: +61 7 4930 9059
Website: www.mlc.cqu.edu.au STUDENT SUPPORT
CENTRE (BUILDING 31)
INFORMATION This team are available to provide
TECHNOLOGY confidential counselling regarding
(BUILDING 19) personal concerns, financial advice
The Information Technology and other issues related to your
Division (ITD) provides a number academic progress and equity issues.
of computer laboratories in various Staff also conduct career workshops
locations throughout the University. to assist students with information
All computers are fully networked about further study options, career
and students are provided with free exploration, job search skills,
email accounts and open access resume preparation and interview
19Preparing for your Departure to Australia
In preparation for your stay in Australia we suggest you visit SCHOOLING/CHILD CARE FOR
the following websites: DEPENDENT CHILDREN
Guide toVisiting Australia In most cases, international students will be required to
Website: www.immi.gov.au/visitors/index.htm pay tuition fees for your dependent school-age children’s
Destination Queensland education at Queensland Government schools. Prices at
Website: www.queenslandholidays.com.au private schools may differ and are subject to change. It is
These sites will give you lots of information about life recommended that you confirm fees at each individual
in Australia and Queensland in particular, Australian school.
people, our history, our geography, our government Contact CQUniversity Student Contact Centre office
and our culture. for procedures to follow to obtain a Confirmation of
If you would like assistance with travel bookings, please Enrolment for your dependent school-age children.
contact Travel Crew. Information on child care is available from the Student
Website: www.travelcrew.com.au Support Centre office.
BRINGING YOUR FAMILY TO AUSTRALIA
Your dependent family members are eligible to
apply for a Student Dependent visa at your nearest
Australian High Commission or Embassy. They will
require supporting documents such as marriage and
birth certificates and passports. Proof of sufficient
income for living purposes and proof that adequate
arrangements have been made for the education of any
school-age dependents will also be required.
In most instances it is best for you to settle into life and
study in Rockhampton prior to making arrangements
for your family to join you.
20What to Bring
CLOTHING Cooking utensils and other The following items cannot be
You will need appropriate clothes for household items can be purchased mailed to you in Australia
a tropical climate. Cool light clothes at reasonable cost from department - mayonnaise, moon cakes, fresh
(t-shirts/shirts/blouses and jeans/ stores or second-hand shops after noodles containing egg or meat,
casual slacks/skirts are fine for the your arrival in Australia. fresh fruit and vegetables, packaged
summer). It is also a good idea to meals containing egg, dairy products
wear a hat and long sleeved shirts WHAT NOT TO BRING or meat and meat products (fresh,
for protection from sunburn during It is important you are aware of what dried, frozen, smoked, salted or
the summer months. Sweatshirts/ you cannot bring into Australia. canned, including stock and meat
jumpers/tracksuit are necessary You can be fined on the spot or face snacks), salmon and trout (fresh
during the winter months. Australians prosecution if you do not declare or dried), cheese, beans (dried or
generally have a casual approach to items of quarantine concern. If you fresh), salami (fresh or preserved),
dressing. On-campus most students are not sure about the goods you are sausages (fresh or preserved), milk
and academic staff dress informally. carrying or Australia’s quarantine and dairy products including butter
You may attend dinners and law, declare them anyway and ask a or plant material.
student celebrations during your quarantine officer. If you bring AUD$10 000 or more
stay in Australia. Men often wear into Australia you must declare it
By being aware of Australia’s
suits or smart trousers and a shirt/ to customs upon arrival.You will
quarantine laws and passing on this
tie for these occasions. Appropriate not incur any taxes by declaring the
wear for women would be a semi- information to friends and relatives
overseas, you can help prevent the money you bring to Australia but
formal dress or skirt and top. failing to declare AUD$10 000 or
entry into Australia of pests and
OTHER ITEMS diseases through parcels containing more is an offence.
Personal items such a toiletries, Remember to pass on this
illegal food and plant items.
bath towels, bed linen, driver’s important information to friends
Remember, an innocent gift mailed
licence/international driver’s and relatives overseas.
licence translated into English, from one person can often mean
problems for another. Website: www.daff.gov.au/aqis
photographs from home and
electric plug/adaptor. The standard
voltage for electrical appliances
in Australia is 240 volts. Standard
plugs have three flat pins.You may
need to purchase an adaptor to
use your appliances in Australia.
These are available from most
electrical or department stores.
International students can bring
such items as desktop or laptop
computers and similar electronic
equipment duty/tax free into
Australia provided Customs is
satisfied the student intends taking
these items out of Australia on the
student’s departure.
21Travel Checklist
of your medication).
Warning: Do not accept bags
or items from other people
and agree to bring them
into Australia. Travellers are
sometimes tricked into bringing
illegal items, especially drugs into
Australia. Penalties for bringing
illegal items into Australia are
very severe. If anyone asks you to
bring a parcel or gift to Australia
open the parcel and have a look
at the contents before accepting
it. Inspect everything that goes
into your personal luggage.
Not knowing that an illegal
item is in your luggage may not
be accepted as an excuse for
bringing it into Australia.
Use the following checklist to Student Guide;
ensure you are well prepared for • read carefully the Australian HELPFUL
your journey to Australia. Quarantine section: What not to TELEPHONE
Make sure you have: bring into Australia. Refer NUMBERS
• a valid passport containing www.daff.gov.au/aqis. Student Support Centre Office
your student visa; Pack the following items in your in- Hours: 8.45 am – 4.45 pm
• two passport size photographs flight hand luggage: Monday to Friday
for your student identification • this International Student +61 7 4930 9456
(ID) card; Guide. It contains the contact After Hours Emergency
• collected and checked numbers and email details for Telephone Contact:
your airline tickets and many of the organisations you • CQUniversity Security
travel itinerary; will need to contact when you 0418 792 982
• send your Arrivals Details arrive in Australia;
• Contact International
Form to Student Support • your passport with your Student Support Officer
Centre +61 7 4930 9366; or student visa; 0437 919 048
ssc@cqu.edu.au • airline ticket; Brisbane International Airport
• purchased travellers cheques; • money and credit cards; Traveller’s Information Service
• purchased Australian dollars to • camera; +61 7 3406 3190
cover your initial expenses; • a spare pair of spectacles or
• arranged for a visit to your contact lenses.
dentist for a check-up Personal medications with a letter
(dental treatment is not from your doctor certifying the
covered in Australia by your medication is required for your
OSHC insurance); medical treatment (customs officers
• read this International may ask you to explain the purpose
22Arriving in Australia
A WEEK BEFORE YOU This will allow you sufficient time to channel. If you do have something to
LEAVE… locate suitable accommodation and declare, follow the red channel.
If you would like to be met on settle in. The commencement date Please note: In either the red or
your arrival in Rockhampton, of your Orientation is printed on green channel, you may be asked
please complete all sections of the your Letter of Offer. It is important questions by Customs or Quarantine
CQUniversity Student Arrivals to note that at CQUniversity your staff. These officers may also
Details form. Complete the orientation is designed as a vital part examine your baggage.
form and fax it back to: Student of your academic study. Involvement As there is no international terminal
Support Centre Fax Number in orientation week is extremely in Rockhampton, most students
+61 7 4930 9366, or email important to your chance of success. arrive at the Brisbane International
ssc@cqu.edu.au. ARRIVING Airport.
Please send the form at least AT BRISBANE You will need to transfer from your
five days prior to your arrival in INTERNATIONAL international flight to a domestic
Australia. CQUniversity Student AIRPORT flight or make a booking to travel
Services staff will meet you and The following documents are by bus or train to Rockhampton.
transport you to your temporary required for entry clearance (a) Your Air travel to Rockhampton takes
accommodation at the Capricornia passport and (b) Incoming Passenger approximately one hour, electric
College or a budget priced motel card (the flight attendant on your train, seven hours and travel by bus/
close to the university. There is no aircraft will give you this card to coach, 10 hours.
charge for this service. complete). These documents will be
Domestic airline check-in counters
returned to you after immigration
WHEN TO ARRIVE are located in the Arrivals Hall,
processing.You may then collect your
Students are encouraged to arrive to your right after you leave the
luggage and proceed to the baggage
in Rockhampton at least one week Customs Hall.
examination area. If you do not have
prior to the commencement of If you have any questions or require
anything to declare, follow the green
your orientation to university life. assistance please contract the staff of
the Traveller’s Information Service
Desk, located near the Arrivals Hall
exit doors. The trained staff are
available to assist you make airline,
bus or train bookings for your travel
on to Rockhampton. Information on
budget priced accommodation is also
available if it is necessary for you to
stay overnight in Brisbane.
Please remember to exchange
some of your travellers cheques
into Australian dollars at the
23International Airport (at least find Australians speak very quickly most cases will understand the
AUD$500 for your temporary and have an unusual accent. The difficulties you may have and be
accommodation etc.). You may meaning of slang words and phrases willing to help you.
also wish to exchange your and some gestures may not be easily The International Student
home currency into Australian understood. Support Officer is trained to
dollars as it is not always Australians do not usually use titles assist international students to
possible to exchange this at and refer to most people, including adjust to this new environment.
banks in Rockhampton. academic staff, by their first name. We look forward to welcoming
Most people you meet will expect to you to CQUniversity.
ADJUSTING TO A call you by your first name.
NEW ENVIRONMENT
Living and studying in another Introduce yourself in a way so they
country is exciting and challenging. will know the name you would like
However when you first arrive to be known as.
in Australia, you may experience As a general rule, Australians
a period of adjustment. It is a tend to work to schedules and
perfectly natural experience, expect punctuality from others.
which most people have when Appointments, including informal
they move to a new country.You ones, should always be kept or an
have to find your way around, apology sent beforehand if you
find accommodation, get used to will be late or are not able to keep
different food, maybe a different the appointment.
climate, learn to understand a Australia is a multicultural society
different culture and new customs. and readily accepts people for their
There may be many things you will individual customs and beliefs.
not understand. Some students Australians are friendly and in
24Contact details
If you or your family have any questions,
please contact us:
CQUniversity Rockhampton
Student Support Centre
Building 31
Bruce Highway
Rockhampton QLD 4702
AUSTRALIA
Telephone: +61 7 4930 9456
Fax: +61 7 4930 9366
Mobile: 0437 919 048
Email: ssc@cquni.edu.au
Website: www.cquni.edu.au
Published by CQUniversity (January 2010). The information in this publication was correct at the time of
printing however is subject to change. Contact the University for the latest information.
25www.cquni.edu.au CRICOS Provider Codes: QLD 00219C, NSW 01315F, VIC 01624D JN10-1095
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