July/Aug 2019 #GettingBusinessDone - gatwickdiamondbusiness.com - Gatwick Diamond ...
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July/Aug 2019 #GettingBusinessDone
gatwickdiamondbusiness.com
Design By
WHAT'S NEW?
A message from your Chief Executive
As I write, we are looking forward to our AGM – develop. In my discussions with individual
my first – on 28th June. Anya will review what members, confirmed by feedback from the
has been another successful year for gdb, and Survey, one area we can grow is around the
I will be anticipating an exciting year ahead. We learning and “show-casing” opportunities
will be saying goodbye to Nick Broom of PVL we provide.
who has served on the gdb Executive Council
for the maximum 5 years – he has made a So, I am very pleased to announce a new
huge contribution and I know will continue to programme in partnership with Roffey
do so as an active and influential member. The Park – The gdb / Roffey Park “Future of
silver lining is that we will be inviting at least Work” Seminars. The inaugural seminar in
one new member onto the Executive Council. the autumn will be led by Dr Robert Coles,
Roffey Park’s CEO. Later seminars (about
In the last Source Edition, we wished Shelby 4 a year) will provide opportunities for
and Bryony the best of luck as they move on other members to lead. In the prestigious
to develop their careers. Now we can welcome setting of Roffey Park, the programme will
Gabriella Tricarico who has joined us as Events provide both learning and show-casing
Executive. On the 1st July, Katie Lines will be opportunities for members.
joining us as our new Apprentice, supporting
Mandi on Membership. More to follow!
In this edition, Mandi summarises feedback
from our most recent membership survey.
It is of course great to see how you value
gdb membership. It is particularly pleasing
to see that over 70% of respondents have
collaborated with other members – the
benefits of networking are not all about
direct sales.
But we are not resting on our laurels - the
support we provide must continue to
Chairman's Column
When I stood in front of the gdb AGM last Our Re-Energise Conference in January I’d like to say a huge thank you to our
year I was anticipating a rollercoaster year presented insightful speakers who made us fantastic gdb team for their dedication,
ahead. And yes, it really was - I am very think about not only our business, but also professionalism & great achievements!
pleased to share now some of the successes our own lives & perspectives.
and highlights of the last year for Gatwick
Diamond Business. And of course the amazing Gatwick
Diamond Business Awards. To quote Julie
We delivered 75 events to help you network, Kapsalis of the Chichester College Group:
learn and grow. “It was a fabulous evening, so much fun and
professionally run. It is The Must Attend
Monthly Members’ Meetings, attended by Event of the region’s business year. “
over 1,000 members representatives, plus
11 educational seminars, ranging in subjects We have provided strategic influencing and
from Growing a Sustainable Business, lobbying on a range of regional economic
Strategy Execution, The Secrets of Winning issues such as skills & education, the airport’s
Awards, and You Can’t Say That! We had 50 master plan, housing and commercial
free events, such as pastries & networking, investments, and planning applications.
At Ease lunches and even tours of Shoreham
Port, Amex Stadium and the i360. In terms of membership numbers, we
finished the year on a healthy 421, with a
We supported our charity members with target next year of 440.
fundraising and the flagship gdb Charity
Challenge held at South of England Event In the annual membership survey, 73% of
Centre, great for team building. respondents said that they had helped, traded
with or partnered with other members. This
We had another successful Gatwick Diamond shows that gdb networking works!
Meet the Buyers, putting together buyers &
suppliers from around the region. This has, so It has been such a busy year - challenging
far, generated £10.5 million in orders. yes, successful certainly.
2 gatwickdiamondbusiness.com
gdb
And the Results are in…………. Here’s what our Survey SAYS
Last month we ran our annual Members Survey gdb team. Looking ahead, once again Staff is the key focus
to gage how we are doing as an organisation • The friendliness of all involved. for nearly 60% - recruiting and development/
and what we could do better to assist you, the • A professional and rewarding framework training. Not surprisingly, many of you
Membership. Thanks to all of you who took that encourages me to be proactive in expressed concerns about the uncertainty of
the time to respond. The Winner of our Prize building new relationships to help us the ‘B’ word and the onward effect that may
Draw is (drum roll)...Jorg Bornhofft, from XN’K develop our business. have on staffing, legislations and economy.
Consulting. Congratulations!
And of course, there is always room to improve The team at gdb are always looking to learn
Nearly 70% of respondents joined gdb by - here are some of your suggestions: from the Members and develop our offering.
recommendation, which proves our theory Thank you all for your comments and
of ‘Good People know Good People’. The • More support for micro businesses within suggestions about what you would like to see
primary reason for joining gdb, over 55%, is gdb and, on the flip side, the ability to as part of your membership benefits. We will
to network and build business connections. network with the larger organisations. be working on these so watch this space...
• More Educational Seminars and learning
As you could probably guess, networking opportunities with a better guide to them. Do let me know if you would like me to
was in the number one slot for ‘What • Improve communication on parking at events. discuss membership with any of your
Membership Services Have You Used within • More events. business contacts – 83% of respondents say
the Past Twelve Months’. New in at number they are likely to refer contacts to us!
two was the gdb Website Events Page. We also had several suggestions for more
Staying in the top three, we have reading of cake at events, seriously yes members want And one very last thing from me, if the
‘the source’ magazine. Our new improved more cake! survey has raised any queries about your
Members Directory (thanks to Storm12 for membership and you would like to discuss
development) is in at five. The Members For the first time, this year we asked how you further, please do get in touch with me.
Meeting takes the lion’s share in ‘What would describe gdb to a potential member to
Networking Event Do You Enjoy the Most’. inform how we market gdb – we’ve captured mandi@gatwickdiamondbusiess.com
the main messages in this word cloud: 01293 440088
We pride ourselves in being a ‘community of
businesses’ and the stats don’t lie! Over 70%
of respondents have collaborated/assisted/
partnered with fellow members - some great
examples of how networking works.
We do love to hear what you value – here are
the top 5:
• Enjoying the variety of networking
opportunities on offer and at different
times/locations to suit all.
• Size of membership base and the member-to-
member support throughout the membership.
• The support and professionalism of the
Welcome to Gabriella Follow
I joined gdb in June 2019 and already I am really
@gdbmembership
happy to be part of such a great team! for the best
My role includes designing, marketing networking
and delivering our membership events
programme with guidance and support from in the diamond
the Operations Manager and Chief Executive.
I also work closely with our Membership
Executive to ensure a joined-up approach
across our membership development and
events operations. Membership
I am looking forward to helping with further Works
developing the Events Programme and
meeting and working with gdb members. Talk to us on
gabriella@gatwickdiamondbusiness.com
01293 440088
07918 562248
the Source - July/Aug 2019 3
NETWORKING WORKS
Business Trends 2020: How companies are using purpose and culture
as growth drivers
Throughout our business and personal
lives, consciously and unconsciously, we
make “selection” assessments. Today,
businesses, customers and employees
are all making decisions based on more
than just finance. Those businesses that
stay ahead of the competition, keep their
customers happy, attract, recruit & retain
the best talent, are those with a clear
purpose and enriching culture.
On Tuesday 21st May, leaders from a range
of sectors and businesses, gathered to
hear some thought-provoking insights
on how putting purpose and culture at
the heart of business can ultimately drive
growth and increase profit. Speakers
included fellow GDB members Nici
Jupp, Talent Gateway and Jan Rogers
of ESETU, together with R. Michael
Anderson, Technology Leadership Insider,
Sarah Fraser, Head of the Willmott
Dixon Foundation and Ben Carpenter,
CEO of Social Value UK. The event was
kindly sponsored by GDB member Andy
Tillbrook, Managing Director of Robert
Denholm House.
Key points included the importance
of embedding purpose and culture
throughout a business, working purpose and culture was highlighted and If you are interested in learning more,
collaboratively to achieve this and the the requirement to clearly communicate contact nici@talentgateway.net or jan@
need for scrutiny to ensure accountability. this together with being proud of your esetu.co.uk to hear about future events.
The intrinsic relationship between purpose and achievements. www.linkedin.com/in/helloesetu
Learning To Thrive
maintaining momentum in this ever- measures to monitor progress.
changing environment.
Accountability: Although self-motivation
As we discussed our varied experiences is a powerful thing, adding in external
we found that, regardless of the setting accountability brings a different dimension.
or scenario, there were consistently four Trusted confidants can give that extra
elements which, when combined, enabled ingredient for continued success.
people to thrive through learning.
It was great meeting everyone at the
How I / we roll: Learning is natural and seminar. Thank you to everyone who
we do it all the time. Recognising this joined us. We’re off to get on with
Enabling personal and commercial success encourages us to do more and inspire our nautical and art-themed learning
through learning matters to Simon Bland others to the same. Lifelong learning is objectives. How about you?
and Dr Elaine Hickmott. the name of the game.
Simon Bland | Reigate and Banstead
When we came together to create our Whole human: We are all so much more Borough Council | simon.bland@reigate-
educational seminar for gdb our aim was than our job titles and areas of expertise. banstead.gov.uk
to help others re-think and re-energise Taking a more holistic view of ourselves
their attitude and approach to learning. and others opens the door to untapped Dr Elaine Hickmott | Independent Talent
Why? Staying relevant and creating talent and capabilities. Development Specialist | elaine@eh-
value in a dynamic business landscape enterprises.com
means individuals and organisations must Scaffolding: Accessible frameworks help
continually adapt and evolve. Learning support learning. Forget bureaucracy and www.talentgateway.net
is at the heart of achieving success and keep it simple. Include milestones and
4 gatwickdiamondbusiness.com
ADVICE
Do you see the future?
It’s very easy to read technology articles If you are considering your next big Need some help?
which focus on trends and start looking at strategic move and have ideas around using Bluedotaug can
how to implement them. It’s not so easy technology be clear on your vision for what support you in
to find the right solutions for the strategic you want to achieve. Here’s 5 key tips to developing your
direction you want to take. help you: vision, value
proposition and
Large consultancies churn out reports • Don’t centre your vision around the technology strategy using a
regularly to talk about the latest gadget • Do focus on what you are solving for your range of methods
or whizzy system and it can leave other customer we have applied in
businesses thinking they must jump on the • Do focus on functionality internally – who organisations large and small.
bandwagon or perhaps even that it’s all out needs to work with it?
of their reach. • Do embrace different perspectives by Technology itself is not the future, but how
designing with different teams you use it creates the future.
The reality is that often simple things will • Do focus on people. They will be using it so
make use of technology in ways that aren’t how does it serve them? Visit our website at www.bluedotaug.com
so obvious. Our social media platforms use or email sandra.norval@bluedotaug.com to
algorithms, and AI for data mining is a standard. Once you have your vision for what you talk through your ideas and get started on
If you use a chatbot, for example, you are using intend to achieve you can start to develop your vision.
several technologies without realising it. your value proposition and strategy.
Why is L&D so important?
55% of all employees will need substantial to see the amount of forward thinking people to be a part of the success story,
re- and up-skilling by 2022. businesses across the Gatwick Diamond BT Sport is supporting this by employing
region who are already reaping the benefits Digital Apprentices and bringing new talent
As the battle for talent intensifies, upskilling of hiring a Creative Process apprentice and into our business.'
staff through training and development utilizing their Apprenticeship Levy. Breath HR,
is becoming an essential requirement for SVC labs and Pepler Lee Group are just a few Whether you’re an ambitious start-up,
businesses who want to bridge gaps related of the many employers taking advantage of disruptive scale-up or a recognized industry
to employee engagement and retention. our apprenticeship program. leader, making new hires can be difficult.
That’s where Creative Process recruitment
Your workforce is an investment for your Jamie Hindaugh, COO, BT sport shares his and digital training comes in.
company. Whether they are a long-term thoughts on apprenticeships... ‘BT Sport
employee or recently hired, offering and the wider industry needs young creative Jack Hiett
opportunities for them to develop and tech talent so we stay relevant, evolve www.creativeprocessdigital.com
professionally is crucial to the success of with, and as a part of, our audience. Local, 01273 232273
your company. digital savvy young people and employers
have an important role to play in ensuring
Apprenticeships are a fantastic way to recruit that we are developing connected and
new staff or train up existing staff. Its amazing inclusive communities and enabling local
What’s in a name?
Naming – or renaming – your business human, easy to read, pronounce and
is no small task. Having named several remember. Give it a bit of soul!
companies, here are our suggestions on
how to approach it. It’s best to avoid acronyms - getting to the
brand recognition of IBM or the BBC takes a
Before you look at a name, take the time to lot of time and resource.
understand what is at the heart of it first –
your purpose, your “why”, your values and If you’re looking to market overseas, ensure
your messaging. Also think about who your that your name isn’t rude, funny or offensive Finally, once you have your name – and
target market is – now and in the future – so in any other languages spoken by your multi- new logo – I would strongly recommend
that you will be able to sense-check that your cultural target market. trademarking it to protect it.
ideas will resonate.
Once you have a shortlist, check for registered The brainstorming and generation of
Think about what products or services trademarks on the IPO website, limited new names takes time and creativity and
you plan to introduce over time and what companies on the Companies House website exploration of the brand and market. If
markets you are thinking of getting into. and domain availability. When you have your Scaramanga can help with naming and
Don’t let your new name constrain your final one or two options, get your solicitor to run branding, do get in touch.
growth. Make your new company name an in-depth search to check it is clear to use. www.scaramanga.marketing
the Source - July/Aug 2019 5
ADVICE
Strategies for flexible success – Sussex companies lead the way
According to a recent roundtable discussion
involving prominent senior representatives
of 14 Sussex businesses, with the right
implementation, the rewards of a flexible
workforce can far outweigh any of the
challenges in getting there.
Initiated by ‘Work Links’, made up of Emma
Cleary, Flexibility Matters, Winnie Man,
Propellernet and Cat Harris, Baby to Boardroom,
all companies involved shared some common
challenges and their strategies for success.
Currently all offer flexible arrangements with
part-time, working from home and flexible hours - Tackling tech, training and communication - Fostering a results-based culture rather
the most widely offered with core hours and job issues at a team level. than focusing on time spent at work.
shares the least popular. Comparing this with
national statistics sees a similar trend and, with To realise the rewards of a flexible workforce, it Flexibility Matters Director, Emma Cleary
87% of UK employees either working flexibly was established that five key things are needed: enthuses: “Following the success of
already or wanting to, it’s clear businesses gathering some influential heads in Brighton
increasingly need to consider recruiting flexibly - A cultural core value shift that requires to discuss flexible working strategies for
to retain the best talent. implementation from the very top, led success, we’re really excited to be now rolling
by example and evident in CEOs and line this out across Croydon and Crawley with
Discussions recognised the key implementation managers working flexibly themselves. a view to formulating some best practice
challenges facing all the companies were: guidelines with all findings”
- Promotion of success stories regarding
- Enabling the flexible working mindset retention, talent and productivity. If you’re looking for a flexible and
to filter through multiple levels of experienced professional, contact Emma and
management, especially difficult within - A clear set of implementation steps and the team at Flexibility Matters on 0781 0541
larger more traditional organisations. management strategies that act as a guideline. 599 or 01273 842 288.
- Managing the large variety of work patterns - Flexible working options to feature within www.flexibilitymatters.co.uk
and different needs of regional offices. role advertising to attract the best talent.
Probate fee changes – what they will mean for you and when!
For the fees to be changed, they need to be fees, will apply in England and Wales based on
approved by Parliament. This means that the size of the estate left behind:
the legislation will be read out in the House
of Commons and if any MPs object to the • Up to 50,000 = £0
amends, it may lead to the whole House • £50,001 - £300,000 = £250
voting on the legislation. • £300,001 - £500,000 = £750
• £500,001 - £1,000,000 = £2,500
Although it’s very rare for this type of • £1,000,001 - £1,600,000 = £4,000
legislation, the probate fee changes could be • £1,600,001 - £2,000,000 = £5,000
voted down and would therefore not become • £2,000,000 and over = £6,000
law. But if it were to be approved, an order
would be made and the new fees would come Many people have viewed the proposed
into force 21 days later. There is currently no rises as a ‘stealth tax’. The Government has
set time for this legislation to be read due to predicted that 80% of estates will pay less
the enormity of Brexit. than £750, with 60% paying a similar fee to
the current scheme.
Currently, there is no fee for an estate that
is worth under £5,000, and a fee of £215 if Contact the Ricard Place Dobson team today
the estate is worth over £5,000. Under the for more information to find out how we can
In the past year, there have been many proposed changes, the flat rate fee would help or visit our probate page:
mentions on probate fees increasing and how be replaced with a fee system based on the www.placedobson.co.uk/our-services/
these will affect the bereaved. But with the rise value of the estate. personal-services/probate
due to have taken place back in April, and still
not have been passed by Parliament, when can So, with the fee changes looming, it could be Matthew Tyson
you expect to see the changes implemented? worth applying sooner than later to benefit matthew@placedobson.co.uk
from the current fees, if the estate is large. 01293 521191
Gatwick-based accountants, Richard Place
Dobson, are here to share their advice. If the new legislation is passed, the following
6 gatwickdiamondbusiness.com
ADVICE
How efficiently do you work with Microsoft Excel and Google Sheets?
As a trainer, I love PivotTables and Filters. needed if you have a mix of + - / *)
sharing tips that • Remove blank rows and columns within • Are there any elements that are not needed?
help you organise data – gaps are risky as the data might not be For example, you only ever need to include
and analyse data in a recognised as one continuous list. SUM if you are adding up a range of cells.
way that gives you a • Check formatting – for example, make sure • Did you copy a formula to other rows
more efficient way of that date cells are formatted as dates. Date or columns but it didn’t return the right
working. calculations and analysis won’t work with result? Was a $ needed to specify an
cells that LOOK like dates but are actually absolute reference?
Here are some ideas formatted as text. • Have you got a really complicated nested
from real issues formula? Consider breaking it down into
I encounter with Working with Formulas steps with separate smaller formulas.
clients daily.
Formulas are valuable when it comes to data Free Online Excel Course
Working with data in a list that will change - the result automatically
updates to reflect changes in the data. Do you Try a free online course on working efficiently
Gain meaningful information from data, using ever get an unexpected result from a formula? in Excel with autofill:
the following: The problem might lie in how the formula is
• Have unique headings at the top of written. Try checking the following: www.free-sample.glidetraining.com
each column – without this you cannot • Did your formula need brackets to define
effectively use data analysis tools such as the order of calculation? (Brackets might be
Is your business primed for the Good Work Plan?
In December 2018 the UK Government penalties you will face in the event of an ensuring that all policies and templates are up
announced the ‘Good Work Plan’; a dossier employment tribunal. to date.
detailing proposed changes in employment
legislation. The mission statement sets Darren Stevens, Head of Employment at Darren Stevens advises, “Primed is a great
out a desire to “ensure workers can access GBD member Outset UK said “The ever way for businesses to get peace of mind.
fair and decent work, that both employers changing legal landscape can be a minefield As it’s a fixed fee, businesses don’t need to
and workers have the clarity they need to for businesses and whilst the Good Work Plan worry about the clock running, and will benefit
understand their employment relationships, is somewhat under the radar currently, being from commercially risk-managed advice as
and that the enforcement system is fair and prepared to comply with the forth-coming and when they need it. The legal costs for
fit for purpose”. changes is essential.” defending a tribunal claim are also covered,
again giving businesses even greater security,
Although most of the proposals won’t To help business owners and HR teams especially at a time when tribunal claims are
be implemented until at least 2020 (the maintain leading edge best practice, Outset on the rise.”
Government has somewhat bigger fish UK has developed a fixed price service called
to fry right now), it seems inevitable that ‘Primed’. Primed offers unlimited access to For more information about the changes
the changes will have an impact, from the expert HR advisors and lawyers, answering proposed under the Good Work Plan and our
contracts you issue to employees to the any employee relations concerns and Primed service, visit www.outsetuk.com
Could an explainer video work for me?
Explainer videos can be instrumental in Animated Explainer Videos are great or service does, use
allowing potential customers to ‘get’ what for software products to avoid detailed a long PowerPoint
you do and why they should consider using or screenshots and screen flicker, technology to presentation or can’t
buying from your company. show complex interactions and components, seem to convert
highlighting a process to educate clients, potential customers
Explainer videos sort of straddle corporate presenting a location if it can’t be filmed, into actual
and training videos to some degree - you are highlighting statistics or infographics or customers, an explainer video may really help
showing off your business and demonstrating when trying to build empathy with different to engage the audience and encourage a
credibility, at the same time educating on demographics using a character animation. positive conversion.
something specific. An explainer video needs
to be more targeted than a corporate promo Explainer videos are a real benefit to the After all, Albert Einstein famously wrote “If
video, but less detailed and methodical than a companies who use them effectively. They you can't explain it to a six year old, you don't
training video. reach a deeper level than a standard ‘sales understand it yourself”.
pitch’, focussing on the issues that the subject
Depending on what you are looking to solves and the benefits it brings - while of Jovan Marić
explain would determine whether an course explaining how it does that - hence Square Daisy - Web and Video
animated production or a live action edit is the name! If you find yourself spending five squaredaisy.com
the best option. minutes trying to explain what your product 0203 411 6617
the Source - July/Aug 2019 7
ADVICE
Let the taxman help pay for your life insurance
Are you a company director? Do you have life who have substantial pension funds and are
insurance in place to protect your family? concerned about Lifetime Allowance.
If so, you could be paying an unnecessary tax They can also be used by existing members
penalty. If you pay for this cover from your of group life schemes who want to top-up
own bank account you will be paying from their benefits.
post-tax income, and if you are paying from
the business account you will most likely be The tax benefits are:
taxed on the payment as if it were income.
• Payments are made by the company with
Larger companies can avoid this by no benefit-in-kind charge back to you
introducing ‘group death in service cover’. • No National Insurance implications
This is a highly tax-efficient way of providing • Possible tax relief as a business
life insurance, but is not generally available expense depending on your individual
for smaller companies. circumstances
• Tax-free benefits to your dependants
However, recent changes in legislation have • Plan proceeds do not count towards
allowed smaller companies to benefit from Lifetime Allowance.
arrangements known as ‘relevant life plans’.
These can be written on an individual basis If you would like more information on how
so are available to all companies no matter this valuable tax concession can be arranged
how small. then please contact Jayna Shah of JPS
Wealth Management Ltd on: 01273 030770 /
Relevant life plans are particularly suitable for 07879013946 or email jayna.shah@sjpp.co.uk
businesses that do not have enough eligible
employees to warrant a group life scheme www.jpswealthmanagement.co.uk
and for high earning employees and directors
Have you got a screen lock passcode on your mobile phone?
What if you were to lose your phone?
already completed it, now is the time to do it! Samsung/Huawei etc support forums.
I’ll come on to the purpose of adding this The more people that know about this
information for the scenario of losing your function the better, so please share with your
phone, but let’s say you’re unconscious, friends, family and colleagues.
have allergies or existing medical conditions.
First aiders can see this vital life-saving Have children? Make sure they too have it
information and react instantly, even if you set up!
have a passcode set on your device.
Phone Mike - Smart Repairs for Smart Devices
Going back to the scenario of losing your 0330 22 33 998
phone… www.phonemike.co.uk
With Apple devices you can add Emergency
Contacts which is displayed within the
Medical ID information.
Most smartphone users have a security
passcode to unlock their device. If you don’t, If you lose your phone, the person that finds
I strongly encourage that you do! it can now call an Emergency Contact you
added, a spouse or parent perhaps, without
However, what if you lost your phone? the need of the passcode!
‘Find My iPhone’, or Samsung’s ‘Find My If you find a device, you simply click Emergency
Mobile’ are great, however the lost device on the lock screen, click Medical ID, and call
needs an active data plan within network one of their Emergency Contact numbers!
coverage or be connected to a Wi-Fi
network. You’ll also need another device to More information on how to set up your
track it; not necessarily ideal! Medical ID and Emergency Contacts can
be found on my website http://www.
I often suggest clients fill in their Medical ID phonemike.co.uk/want-to-get-your-
information on their phones. If you’ve not phone-back-if-you-lose-it/ or check Apple/
8 gatwickdiamondbusiness.com
ADVICE
The Wilky Group say collaboration is key for Gatwick Diamond success
This year, John will be looking at how, by Sally Fish, property director at the Wilky
working with The Wilky Group and key Group says: “The Economic Summit is an
stakeholders, these principles can be applied exciting opportunity for us to present our
to the Gatwick area, where there is the demand-based findings and to explore how
opportunity to align emerging regional spatial our research might positively influence the
Property company, The Wilky Group, based at strategies to enable infrastructure to lead development of the Gatwick Diamond area.
Fetcham Park, Leatherhead, is co-sponsoring planned growth for the region. This approach
and participating in the Gatwick Diamond will bring together Local Authorities, the LEP Correspondingly, we are keen to engage with
Economic Summit in Crawley on 20th June (Coast to Capital) and Transport for the South representatives of the Gatwick Diamond
2019 where it will outline the opportunity East and Business - collectively, responding to communities; to explore the opportunity for
to align regional spatial strategies through the Government’s productivity challenge by a strategic employment site for the long-
a collaborative approach that will positively developing a blueprint to meet this aspiration term future of the region’s planned policy
influence the development of the area and and need to rebalance the local economy. objectives. This could drive significant value
increase economic prosperity. towards infrastructure and housing delivery,
Mr Atkins will also refer to the Wilky Group’s together with a long-term annual income
John Atkins, consultant to the Wilky Group on property market, demand-based study which to the public purse and enhancing local
the company’s strategic landholding adjacent to shows a potential demand for 6-9 million prosperity through an exemplary, sustainable
Gatwick Airport, will make the first presentation square feet of accommodation at Gatwick for environment for diversified employment and
at the event. John gave the keynote speech office, industrial, warehouse and hotel uses, training – creating a win-win proposition.”
at the 2015 summit, when he introduced the and a range of educational facilities to meet
principles of Airport Cities and the Aerotropolis the identified medium-long term needs of To find out more visit:
concept and how co-located airport the region, all of which validates the need for www.gatwickdiamondsummit.com and
development can drive regional competitiveness a strategic employment site to be co-located www.wilky.co.uk
and employment opportunities. at the Airport.
Top tips for making the most out of your meeting or event
Plan ahead sure it is working. It may be worth booking an where there is outdoor space or opportunities
The best venues often get booked far in AV technician to be on hand just to take the for a tour or perhaps just some networking
advance so do your research early and secure stress out of the day. drinks once the day is finished!
your perfect venue with plenty of time to
avoid any last minute panics. Food glorious food At Wakehurst we have a variety of different
Like it or not it can make or break your event, meeting spaces. We are set in 500 acres
Communication is key it is certainly going to be one of the most of gardens allowing for team building, and
Make sure you know what you want to get out talked about parts of the day so firstly make house the ground-breaking Millennium Seed
of the day and that the venue knows it too. sure you have enough, and also have a nice Bank at the cutting edge of science. Contact
Sit down and have a meeting with the Event balance of food, too much heavy food will not us to discuss how we can help bring your
Manager to ensure the day runs smoothly. lead to a productive afternoon! meeting or event to life!
Think about the tech! All work and no play... Jo Chellingworth
We all know there is nothing worse than the Allowing an element of fun where delegates 01444 894024
projector not working at the last minute, so can learn or have another experience will help wakehursthire@graysonsvenues.com
make sure you have left time before the start the day to be more memorable and refresh
of your event to test all the AV and make everyone between sessions. Look at places
the Source - July/Aug 2019 9
BUSINESS NEWS
The Millennium Hotels Welcomes a new Area General Manager
Copthorne Hotel London Gatwick and
Copthorne Hotel Effingham Gatwick have
recently, seen the appointment of Torsten
Puck as Area General Manager. Torsten’s
journey with the group started in 2005 at
Copthorne Hotel Hanover and continued
as Operations Manager at the world’s
only ‘Beatles inspired’ hotel, Hard Days
Night Hotel in Liverpool. Offering a wealth
of experience throughout the industry,
Torsten is excited to oversee the operations
of what he calls ‘two unique and charming
countryside hotels in the proximity of
London, appealing to both business and
leisure travellers.
Copthorne Hotel London Gatwick and
Copthorne Hotel Effingham Gatwick are two
four-star historic properties, part of Millennium with more than 100 acres of gardens and it apart from many other local hotels. The
Hotels and Resorts, providing a perfect place woodland; just a 10-minute drive from hotel also has one of the largest conference
to relax either before or after a trip. Gatwick Airport. facilities outside of London and is ideal for
hosting various events, while providing
Once a charming 16th-century farmhouse, Situated in a tranquil parkland estate dating professional and dedicated services on site.
Copthorne Hotel London Gatwick maintains back to 1841, the Copthorne Hotel Effingham
its charm in a country house setting, Gatwick has a distinct character that sets www.millenniumhotels.com
Cleankill continues expansion with acquisition of Pest Control Bucks and
Bird Control Sussex
Following the purchase of Bristol-based
Good Riddance Pest Control at the end
of 2018, Cleankill has now completed the
acquisition of Pest Control Bucks and Bird
Control Sussex.
Operating from Hove, Bird Control Sussex
has been providing specialist bird control
services in Kent, Sussex, Surrey, Hampshire
and Dorset for over 30 years. The company
offers a wide range of bird control solutions,
including netting, spiking, chimney caging,
post and wire systems, bioacoustics, egg
oiling and electric bird deterrents. In addition,
they operate safe bird debris cleaning
services, including guano clearance.
Pest Control Bucks is another long-
established pest control business. It
provides high-quality pest control solutions
throughout the Buckinghamshire area,
offering efficient, cost-effective services to
both domestic and commercial customers. tend to live in attics, which can account for purchases are great additions to the Cleankill
They are also one of very few companies to their relative anonymity, but they are highly family. Both companies have exemplary
hold a licence for the control of Glis glis. destructive and should always be dealt with reputations with strong customer bases
if there is a suspicion they have entered and, like Cleankill, they understand the
Glis glis, or the edible dormouse, are a major a property. They are, however, protected importance of professionalism and excellent
problem in this area. The problem began in under The Wildlife and Countryside Act customer service.”
1902 when Lord Rothschild allowed a small and Pest Control Bucks is one of the few
number of Glis glis to escape on his estate companies licensed to deal with them. www.cleankill.co.uk
at Tring, Hertfordshire. It is now estimated
the population has grown to over 100,000, Commenting of the expansion, Cleankill’s
covering an area of roughly 520 km². They Managing Director Paul Bates said: “These
10 gatwickdiamondbusiness.comBUSINESS NEWS
Introducing: Gatwick Hotels Association - Meeting, Conferences
& Accommodation
You get it? Does this mean that the moon is topics discussed by the General Managers
requested on check-in and a space craft on of our member hotels at our bi-monthly
check-out to get to the moon quickly? Well, meetings. In 2018, the GHA and Sussex Police
trust me occasionally it is … and we try … and sanctioned a ‘Gatwick Hotel Watch Toolkit’.
we explain why it wasn’t possible! Safety is still paramount. The GHA network,
together with the local police, ensure that
Whilst customer centred management issues are communicated swiftly, provide
is still the key driver for hotels, the over training to our staff and help for our guests
20-member hotels organised in the ‘Gatwick when most needed.
Hotels Association’ (GHA) must take a wider
view and more varied tasks into account Your first choice for your next meeting,
these days. conference, dinner or accommodation is
“Never say no when a customer asks hopefully a ‘Gatwick Hotels Association’
for something, even if it is the moon. Over 3,000 employees work directly or on member hotel. And, if you ask for the moon
You can always try, and there is plenty of behalf of our members; and look after more on check-in … well, we certainly won’t say no
time afterwards to explain that it was not than two million guests each year. My own … but we may have some explaining to do if
possible”. This quote from the famous calculations suggest that we change around the space craft is not ready on check-out!
hotelier Cesar Ritz is of course still relevant. 3.5-million pillowcases per annum and the
amount of toilet rolls used is considerable (… By Peter Zielke
Now, put this against the quote from Paola I’ll let you do the math!). Without belittling the
Amoruso (Head of Google Channel Sales, great job our brilliant teams do daily, these Chairman Gatwick Hotels Association
Spain & Portugal), who suggested that the are the ‘fun facts’. The world has changed, and General Manager Courtyard Marriott
current consumer can be defined as “super and security, sustainability, retention and London Gatwick
curious, very demanding and impatient”. work-life balance for our employees are key
Boost your international sales with the Department for International Trade
The Department for International Trade
South East have assembled a comprehensive
support package for Sussex businesses
looking to grow their international sales in
2019 part-funded by the European Regional
Development Fund.
The package is free to businesses like
yours* and is delivered via Department for
International Trade’s team of International
Trade Advisers in your area, supported by
their teams based in British Embassies
around the world. The custom-build
programme will provide you with expertise
and resources to identify new sales
opportunities and enhance your company’s
sales tools and customer service proposition.
These experienced export professionals will
guide you through this accelerated export
programme and advise you how to achieve
export success. They can also offer your activities more game-like, to make our new aim and we designed new services
business access to: processes more engaging, staff more to be sold abroad. Then, with the aid of the
• Financial support and subsidies to access motivated and business more effective. Department for International Trade, we
new overseas markets They work with organisations on every gained confidence to go out there and grab
• Free masterclasses to build capacity and skills continent and are one of the DIT’s 2019 those overseas opportunities"
• Free market selection consultancy service Southern England Export Champions. Since
• Free international digital audit service its first export in 2015, overseas sales now To find out more about the support offered
*Eligibility criteria apply make over a third of turnover. Pete Jenkins, by the Department for International
Gamification+ Founder and Managing Trade, please call 0330 3000 002 or email
Case Study: Gamification+ Director, said: "Three years ago we realised enquiries@tradesoutheast.com.
that we had been importing most of our
Brighton-based Gamification+ uses products for 15 years and decided it was To see the list of forthcoming events, visit
gamification, the process of making time to do the opposite. Exporting became https://go.newable.co.uk/events
the Source - July/Aug 2019 11BUSINESS NEWS
Channel First MPS and Document Solutions
Moving office is big decision, however, after duel branded marketing collateral, we have
5 years of constant growth its sometimes done calling campaigns and vendor days.
a decision that's simply made for you. IT And more recently incentive and relationship provide help the people within our client’s
Document Solutions Ltd was incorporated in building days at Twickenham, Ascot, businesses be more efficient and productive.
March 2014 the company’s strategy was to Goodwood and concerts at the o2. MPS and Document Solutions is about
work in partnership with established IT Service reducing cost of ownership and delivering
providers in order to generate an additional As we move forward in to this next chapter better results.
shared revenue stream through Managed print for ITDS our focus is on accelerated growth
services and Document Solutions. through acquisition. Our "Better Together" IT Document Solutions is an AWARD
moto is our real success story, we do some winning trusted provider of managed print
One of our hardest challenge was credibility, business independently, but together and document solutions to businesses
the industry over the years has had a bad with our Alliance Partners we can find and across the UK and Europe. The company
reputation, so proving we are trust worthy win the game changing business which is provides a structured and transparent
and serious about Alliance Partnership’s has making us famous. approach to the printing and management
been the key. of documents to reduce costs, reduce
ITDS is a people business, our staff care and waste and improve efficiency.
Since our inception we have had ITDS staff are driven to help our clients, for this we will
working from Alliance Partners offices with be forever grateful. And the technology we
Sussex solicitors go from strength to strength
Award-winning solicitors, Mayo Wynne Baxter,
will further strengthen their position as the
leading law firm in Sussex on Tuesday (May
7th) when they complete their merger with
established Crawley solicitors, Russell & Co.
This merger is the fourth that the law firm
will have completed in recent years having
previously added offices in East Grinstead,
Storrington and Pulborough.
The completion of this deal means that Mayo
Wynne Baxter will have eight offices in Sussex
including those long-established bases in
Eastbourne, Seaford, Lewes and Brighton.
Mayo Wynne Baxter’s Chief Executive, Chris
Randall, said: “We are delighted to announce
the merger with Russell & Co. This is a great a further step towards Mayo Wynne Baxter in Gatwick. They are Diamond listed by the
move for both firms and means that clients being the dominant law firm in the county.” Gatwick Diamond Business Association and
in Crawley will have access to a much broader are previous winners of the Gatwick Diamond
range of legal services. Mayo Wynne Baxter has had a long-standing Business Award for Corporate Responsibility.
association with Crawley and has been a
“This central Crawley office in Queens Square main sponsor at Crawley Town FC since www.mayowynnebaxter.co.uk
extends our reach into West Sussex and is 2013 and operated an office at The Beehive
Huntress Recruitment - Salary Benchmark Report 2019
Huntress has launched the latest edition of to compete to attract the right people to London and the rest of England
our Salary Benchmark Report 2019. their business. This has affected salaries as
skilled candidates find themselves with more If you would like to request a copy of our
In this report, we cover London as well as bargaining power than before. Whether this latest Salary Benchmark Report or to talk
regional salary bandings within our core will continue in the post-Brexit era remains to one of our consultants about how we can
specialisms: office support, accounting and to be seen. help with your recruitment needs, please get
finance, IT and data analytics. in touch via the details below.
The Salary Benchmark Report 2019 covers:
The UK job market in 2018 was robust, with • An overview of the year ahead Tel - 01293 584400
median full-time salaries increasing by 3.5%. • Recruitment trends across each of our Email – office.crawley@huntress.co.uk
The indications are that employers are still on specialisms
the hunt for top talent and that they’re willing • Salary bandings for our core roles covering
12 gatwickdiamondbusiness.comBUSINESS NEWS
Business rates in the spotlight
Government; he maintained that changes needed more urgently? Margins for many
to business rates will not buck the tide of a high street retailers are falling fast, and the
declining high street faced with the onslaught growth of e-commerce is set to continue.
of online shopping. Nonetheless, he did say The Government has brought in some
that the Government wants to help the shops measures and is looking at the digitalisation
that bind communities together - recognising of business rates to simplify the system, but
the social value in a vibrant high street. many retailers consider these as no more
than sticking plasters.
Good tax policy?
It was clear from the conference that there is
The ever increasing burden of business rates The Treasury Select Committee launched a consensus that the current level and remit
is a major issue for many when it comes an inquiry into the effect of business rates of business rates needs fundamental review;
to growth; unsurprisingly, the call for a in February this year; its remit includes it is not fit for today’s radically more digital
comprehensive review of the UK’s business determining whether or not business rates economy. Let's hope that the Government
rates system was overwhelming at a recent satisfy the “good tax policy test” of fairness, soon has the time to, at the very least, listen to
CBI Business Rates Conference. support, growth, certainty, and coherence. It the views of its ratepayers.
will also ask are there any real alternatives.
Business rates raise over £25 billion per year Emily Wood, Head of Real Estate Dispute
in the UK. It is the highest property tax of any Unfortunately the wheels of government Resolution
country. Speaking at the conference, Mel tend to turn slowly and it could be some time
Stride MP, Financial Secretary to the Treasury, before actual recommendations for change www.dmhstallard.com
described it as a solid and reliable tax for the are under consideration; but is change
Business innovation thriving in Brighton at Let’s Do Business Exhibition
On Thursday June 13th, Falmer’s Amex change our lives and technology you can
Stadium was a hive of business activity as touch and smell but not see. There were
the Let’s Do Business Brighton exhibition interactive experiences for guests to
was in full swing. The focus of the 2019 experience, plus new for 2019 were the
exhibition was innovation, and the innovation themed panel discussions. The
innovation zone certainly didn’t disappoint! panel discussions certainly showcased
Offering visitors the chance to see and find the passion for the area felt by headline
out about some of the South East’s most sponsors Quantuma and Clean Growth
innovative products and technologies. UK as they engaged the audience. The
sessions, entitled ‘Funding Innovation’
Exhibitors and visitors from across and ‘Access to innovation support’ were
Sussex, Gatwick and Kent were wowed introduced alongside popular seminars please visit letsdobusinessgroup.co.uk or
by demonstrations of the latest in on virtual reality and adopting a cleaner, email info@ldbgroup.co.uk
cutting edge technology in the buzzing greener business innovation.
innovation zone. These included leading www.letsdobusinessgroup.co.uk
VR and augmented reality, an interactive To find out more about the Let’s Do
rickshaw, the computer that could Business Group and the 2020 exhibition,
Return of the Jack
Jack the Lad, famous for his award-winning “I can’t wait to share my stories with as many sponsors and donors
breakfast radio show, has joined the schools and colleges as possible and to better to help make these
award-winning team at the Love Local Jobs understand the challenges our local young projects a reality.
Foundation CIC. people are facing so we can find new ways in The investment of
which the team and I can help them succeed.” local philanthropy,
Best known for waking up Sussex and Surrey on resources and
the radio, Jack is a well-loved character across Gary Peters, founder of the Love Local Jobs invaluable experience
the region. Outside of radio, Jack is a passionate Foundation said “We’re delighted that Jack has helped set over 2,000 local young people
philanthropist and public speaker and together has joined the team. Together with some of onto stronger and more positive pathways,
with the Love Local Jobs team he is looking our amazing local employers we will continue helping them to realise their full potential.
forward to inspiring and motivating young to do our absolute best to ensure our local
people to dream big and strive for happiness. young people can thrive, irrespective of any If you are a school or business who would
barriers that may be in their way at this time.” like to find out more or get involved with The
Jack said “I was already huge fan of the Love Love Local Jobs Foundation and the projects
Local Jobs Foundation and I’m absolutely The LoveLocalJobs Foundation CIC receives it delivers, please email foundation@
over the moon to be joining the team. no government funding and relies solely on lovelocaljobs.com or call 01273 65 11 00.
the Source - July/Aug 2019 13BUSINESS NEWS
An exciting new chapter for the Victorian Country Manor House
Hotel, Stanhill Court
Stanhill Court in Charlwood, Horley, has some bedrooms boasting unique fireplaces with electricity and plenty of seating.
seen some exciting new changes over and luxury four poster beds.
the last 12 months. The new owner’s ‘The Orangery’ has been given a new
enthusiasm and passion for this historic The building has never been short of lease of life and leads to the terrace,
building has led to a completely refreshed conference facilities. With the new complimented by beautiful views. As well
venue with a modern, contemporary feel, refurbishment, all meeting rooms have as being used for weddings and events,
respecting and retaining the character of been updated and brought into the 21st the space is also used as the hotel’s
the existing country manor house. century with the installment of ultra- restaurant. Open to non-residents, ‘The
high-speed WIFI, new décor and furniture. Orangery Restaurant’ provides the perfect
The current phase of the refurbishment Corporate meetings and events can spot for a drink, Sunday lunch, afternoon
will introduce 26 brand new bedrooms to be paired with a group activity in the tea, dinner and celebrations.
the property, totaling at 59 with a variety grounds with the abundance of space
of Classic Double or Twin, Family and surrounding the property. One of the Providing show arounds daily, contact us
Signature Rooms. Every bedroom has been main features within the grounds is the for more information:
completely updated, exuding opulence existing Amphitheatre which is being
and style, with modern décor and fittings sympathetically restored this Summer. www.stanhillcourthotel.co.uk
throughout. Original features have been The structure will become a perfect spot enquiries@stanhillcourthotel.co.uk
lovingly restored to their former glory with for outside wedding ceremonies and events 01293 862 166
Kingston Smith joins the Moore Stephens International network
Kingston Smith International network. The firm joins a strong Stephens International, said:
LLP, the award- Moore Stephens UK organisation and a global
winning top 20 UK professional network of more than 260 firms “I am delighted to welcome Kingston
accounting and in 112 countries. Smith to our network. They are a firm with
business advisory a justifiably strong reputation not only in
firm with an office Maureen Penfold, Managing Partner, London - one of the world’s main capital
in Redhill, has joined Kingston Smith, said: “Joining the Moore markets - but also internationally. Their
Moore Stephens Stephens International network is a natural demonstrable strength in sectors such as
International, one of next step for us in supporting our clients financial services and media, will complement
the world’s leading to reach their potential for international our network’s existing capabilities. Beyond
global accounting and advisory networks, expansion. Being a part of this powerful the firm’s expertise, they share the same
effective from 1 May 2019. global network will bring considerable outlook and purpose as the existing Moore
benefits to our clients, enabling us to offer Stephens professional community: the belief
With 62 partners and 550 staff, Kingston a fully integrated service to support their that serving clients is much more than simply
Smith has built an enviable reputation growth consistently across the world. We are a job, but a human relationship where advice
across multiple sectors for providing trusted equally excited about the new opportunities and judgement should endure through good
advice, commercial expertise and effective it will bring to our people, as we will be able to times and times of challenge. I look forward
client relationships. offer enhanced global mobility and greater to their contribution to our global network’s
collaborative knowledge sharing on an continued growth.”
With six offices in and around London, international scale.”
including the City, West End of London and www.kingstonsmith.co.uk
Redhill, Kingston Smith becomes the main Welcoming Kingston Smith as a member
London-based firm of the Moore Stephens firm, Anton Colella, Global CEO of Moore
14 gatwickdiamondbusiness.comBUSINESS NEWS
Storm12 goes to Clerkenwell
Like the old saying goes, the sun always at Fabric. Quick shout out to all those who have one of those” crowns this year:
shines on Clerkenwell Design Week. And are more used to Fabric being full of ravers • TOOtheLOUNGE Booth by Agilita
as a creative agency with a penchant for than lighting installations. • TOOaPICNIC Chill by Agilita
design, of course we had to attend the May • Morph Stool by Junction Fifteen
event. Like every year, it was a good one From a seriously long list, we’ve managed • IDO bench by Aubrilam
(slight understatement). So, still buzzing, to narrow highlights down to this top three:
we had to share with you what we saw. • Wiro Diamond 4.0 by Wever and Ducre With inspiration carrying us to the nearest
• Bangle LED by Luum newsagent in search of the lottery win to
Now in its tenth year and with more • Dawn To Dusk by Haberdashery stock up on our favourite finds, the pink
showrooms, exhibits, talks and curtain fell on another CDW.
installations than you can shake a cheque Look them up – you won’t regret it.
book at, we were once again chasing If you haven't been, go next year. Trust us.
inspiration and new gear for our homes It wouldn’t be Clerkenwell Design Week
with price tags acceptable to our S/Os. if we didn’t leave with grand plans to And while you’re here, why don’t you
redecorate the office and fill it with new give us a call at 01444 401275, or email
Like moths to eye-wateringly expensive desks, chairs and meeting pods. Enter: at hello@storm12.co.uk for any of your
lighting-based flames, we began our Design Fields. This year was - obviously design, web or video needs.
annual pilgrimage to London’s design hub - no exception. Taking the “We’ve got to
Sustainability in Business
As we reflect on our own ambitions, we Sustainability can seem a daunting task, our impact and establish long-term
strive to go beyond being mere service especially to businesses that choose to partnerships in support of local and
providers and pursue and inspire change, contribute more than the ordinary and broader causes. We are excited for
for a more sustainable world where the instead seek to integrate a fresh approach others to join us on this route to greater
responsibility is shared among everyone. into how business is conducted. consciousness and look forward to sharing
Our Brighter Thinking approach constantly our progress and success.
challenges us to re-evaluate, reassess So where best to start, and how?
and reconsider, so that we are prepared So yes, we recognise the need for more
to master the growing demand of our The environment, our staff, and our involvement from businesses of all
stakeholders. A demand for more action; local communities are all affected by our sizes. At the same time, we want to
to help tackle pressing societal and everyday decisions. Seemingly small exceed expectations. Strengthening our
environmental issues. actions, such as recycling and banning surroundings will not only benefit us, but
plastic bottles from our offices, are it is also the right thing to do. Simple. We
We have therefore set ourselves some vital, but they are just the beginning. We believe that commitment and a transparent
aspirational targets. As a firm, we wish to believe that establishing and maintaining approach are the ways forward.
avoid further harm and actively reduce a firmwide, coherent strategy to business
our impact on our environment, whilst sustainability requires focus. And so, www.menzies.co.uk
encouraging others to recognise the we have appointed our own Corporate
value of nature, people and our planet. Sustainability Officer to help us identify
the Source - July/Aug 2019 15You can also read
