Leaving Lockdown on public transport A safe, clean and orderly network

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Leaving Lockdown on public transport A safe, clean and orderly network
Leaving Lockdown on public transport
A safe, clean and orderly network

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Leaving Lockdown on public transport A safe, clean and orderly network
LONDON’S RECOVERY
                                       Step 1a: 8 March key changes                                                                  Expected demand impact Vs Feb
The roadmap for                                                                                                                            More trips than Feb - school bus services and
easing pandemic                               Schools and colleges open for all students                                                   education-based trips

restrictions                           Step 1b: 29 March key changes                                                                 Expected demand impact Vs Feb
                                                                                                                                           More trips than Feb – however ‘stay local’
                                              ‘Stay at home’ messaging ends                                                                messaging may lessen PT use

The Govt have outlined four tests
before proceeding to the next ‘step’   Step 2: No earlier than 12 April key changes                                                  Expected demand impact Vs March
in the roadmap:                               Non-essential shops, indoor leisure incl. gyms and outdoor attractions open                  More trips than March – potential impact for
                                                                                                                                           London’s Central Activity Zone (CAZ)

1.   The coronavirus vaccine                  Pubs and restaurants (outdoor hospitality only) open                                         More trips than March - however ‘stay local’
                                                                                                                                           messaging may lessen PT use
     programme continues to go to
     plan                              Step 3: No earlier than 17 May key changes                                                    Expected demand impact Vs April
2.   Vaccines are sufficiently
     reducing the number of people                                                                                                        Similar to April, although indoor hospitality may
                                             Pubs and restaurants can seat customers indoors                                              slightly impact demand
     dying with the virus or needing
     hospital treatment                      Indoor entertainment such as museums, theatres and cinemas can open                          More trips than April – potential impact for London’s
3.   Infection rates do not risk a                                                                                                        Central Activity Zone (CAZ)

     surge in hospital admissions            Indoor events allowed (up to 1000 spectators or 50% of capacity, whichever is lowest)        More trips than April – volume of customers
4.   New coronavirus variants do not         Outdoor events allowed (up to 4k spectators or 50% of capacity, whichever is lowest)         travelling could impact social distancing
     fundamentally change the risk
     of lifting restrictions           Step 4: No earlier than 21 June key changes                                                   Expected demand impact Vs May
                                             ‘Work from home’ messaging may change depending on Govt pilot success with                   More trips than May – however unlikely to cause
                                             enhanced testing (to allow large groups to gather without social distancing)                 immediate spike in demand as office return will be
                                                                                                                                          gradual

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Leaving Lockdown on public transport A safe, clean and orderly network
LONDON’S RECOVERY
Customer                            We are seeing confidence rising and
sentiment
                                    customers are coming back to the network
  We continue to speak and
  respond to our customers and        •   Over two-thirds of usual passengers have travelled over the year.
  partners to understand how they
  feel about travel and the           •   Bus ridership is 50% of normal demand.
  transport network.
                                      •   Tube ridership is 26% of normal demand.

                                      •   1.69m unique taps were recorded on our network on Monday 29
                                          March.

                                      •   The Association of Leading Visitor Attractions recently found that over
                                          80% of people would use public transport to visit attractions vs c.60%
                                          in spring last year.

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Leaving Lockdown on public transport A safe, clean and orderly network
LONDON’S RECOVERY
Maintaining service
levels                                 We continue to run a near full service
                                       to enable people to travel with
  We are running close to a full
  service.                             confidence
  Running a regular service is vital
  to supporting recovery.

  We aim to bring back the
  Waterloo & City line by the end
  of June.

  We will re-establish Night Tube
  once demand returns.

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Leaving Lockdown on public transport A safe, clean and orderly network
LONDON’S RECOVERY
Current demand:                         Take advantage of quiet times across the
the opportunity to
stagger journeys
                                        network
  By running a close to full service,
  social distancing is made
  possible.

  As more people return to work,
  we are asking that they consider
  travelling at quiet times where
  there is spare capacity, and walk
  and cycle all or part of their
  journey.

  Quiet times are 08:15 to 16:00
  and after 17:30 on weekdays, and
  before noon and after 18:00 on
  weekends.

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Leaving Lockdown on public transport A safe, clean and orderly network
LONDON’S RECOVERY
Enhanced cleaning
Regime                               The network is cleaner than ever

  Last year we rolled out an
  enhanced cleaning regime.

  We use hospital-grade cleaning
  substances and Guardicide anti-
  viral disinfectant.

  Every night bus touchpoints are
  wiped down with Guardicide and
  14,000 shelters are wiped down
  twice a week

  200 UV light sanitising devices
  are fitted across 110 escalators

  More than 1,000 hand sanitising
  points are available across the
  network, with most supplied by
  Dettol

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Leaving Lockdown on public transport A safe, clean and orderly network
LONDON’S RECOVERY
Ventilation
                                       Air continuously flows through our buses,
                                       trains, trams and stations
  Bus windows are being fitted
  with devices to ensure they stay
  open to allow fresh air in.

  Stickers are already on windows
  encouraging customers to keep
  windows open.

  Regular ventilation means the air
  inside each Tube and rail carriage
  changes every 2-3 minutes on
  average due to existing
  ventilation systems and
  frequently reopening carriage
  doors.

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Leaving Lockdown on public transport A safe, clean and orderly network
LONDON’S RECOVERY
Imperial College
research                              Imperial College London sampling
                                      continues to find zero traces of
  We commissioned Imperial
  College London to assess the
                                      coronavirus on the network
  effectiveness of the enhanced
  cleaning regime.

  Researchers swab touch points
  across stations, trains and buses
  as well as taking hour-long air
  samples at 300 litres per minute
  in ticket halls.

  Sampling started in September
  2020 and continues on a monthly
  basis.

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Leaving Lockdown on public transport A safe, clean and orderly network
LONDON’S RECOVERY
Face Coverings
                                      Face coverings will continue to be
                                      promoted and enforced by our officers
  Last summer the Government
  made face coverings mandatory
  on public transport and we have
  continued to enforce this
  requirement across the network
  and people are following the
  rules.

  Over 150,000 people have been
  stopped from accessing our
  services until they put on a face
  covering.

  TfL officers have issued over
  2,000 fixed penalty measures as
  a necessary last resort

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Leaving Lockdown on public transport A safe, clean and orderly network
LONDON’S RECOVERY
Flexible ticketing
                                       Our fares and ticketing system works
                                       flexibly
  Our pay as you go fares are
  automatically capped, so you
  don’t need to buy a travel card in
  advance.

  Our weekly cap is set to the
  same price as a 7 day travel card
  and our daily cap means your
  total day’s payment will never go
  above the cap for zones you
  travel in.

  Travel into Zone 1 in the PM peak
  is charged at an off-peak rate

  Create an online account or use
  the Oyster app to quickly and
  easily calculate your expenses.

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LONDON’S RECOVERY
TfL Go app                               TfL Go provides the status of services,
                                         and information on quiet times to travel
Through our TfL Go app you can:

Use our live map to see your route -
or search any place or address across
London

Get live train times for every station
and the quiet times to travel

Get live updates on all our services

Check walking and cycling routes for
all or part of your journey

Use step-free mode for planning
accessible journeys - in the future
we'll have information on toilet
availability, platform access and live
lift status

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LONDON’S RECOVERY
Promoting the public                     Our customer campaign evolves to
transport network
  We are rolling out an extensive,
                                         promote public transport at each phase of
  multi-channel, marketing campaign
  as restrictions lift. The first wave
  will reach c.8m Londoners. Each
                                         restrictions lifting
  week we email updates to 4.5m
  registered customers.

  Messages on safety, cleanliness
  and orderliness run continuously.

  April to May – We are ready when
  you are + support for phased
  reopening of non-essential retail
  etc, from 12 April and test events.

  21 June – Rediscover the good
  things you’ve missed.

  We will support businesses with
  employer specific collateral and
  work with industry representative
  groups.

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