Library Services Plan 2019 2021 - Bond University Library
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Library Services Plan 2019 -2021
BOND UNIVERSITY PRIORITIES AND KEY ACTIONS
1 PROGRAM
Deliver innovative programs attuned to industry
and market needs.
LIBRARY STRATEGIES ACTION INITIATIVES 2019
Ensure that the Library collections (electronic, print
and document delivery) meet all student and staff 1. Streamline the processes for identifying and acquiring textbooks and prescribed readings.
requirements at the time of need.
2. S
implify and promote mechanisms for staff and students to request resources that they cannot find
in Library Search.
3. Continue the implementation of Leganto, working with academics to collate high quality resource lists
which provide a consistent experience for students across units.
Ensure that the Library spaces, facilities, and services 1. Undertake a redesign of the Main Library service desk and some adjacent spaces to improve service
support the University’s programs and are available at delivery and capacity. Create an additional quiet study area on Level 3.
appropriate times during the academic calendar.
2. D
evelop a sustainable protocol for opening and staffing Library spaces that best supports student
requirements throughout the academic year within budget constraints.
Ensure that the design of Library services finds the right 1. Continue to enhance the knowledge base with answers to frequently asked questions to allow
balance between face-to-face and self service options to students to self-serve many queries at any time.
maximize availability of services and student satisfaction.
Library Services Plan 2019-2021BOND UNIVERSITY PRIORITIES AND KEY ACTIONS
2 PRACTICE
Provide a service orientated culture focused on outcomes.
LIBRARY STRATEGIES ACTION INITIATIVES 2019
In partnership with academic staff, enhance students’
information and digital literacy skills. 1. Develop a SharePoint site to curate information literacy content (in a similar vein to
11½ Things for Digital Literacy) that students can refer back to after attending face-to-face classes.
Provide first class customer service that is culturally 1. Implement a practice of acknowledging Traditional Owners, past, present and emerging, at all Library
sensitive and inclusive and ensures that all our clients events that include the Bond and wider community, as appropriate.
feel welcome and supported.
2. Consider opportunities to create a sense of community amongst students from varied backgrounds
by hosting events, exhibitions, displays of student work, etc.
3. Consider opportunities to provide support to students for whom English is a second language,
e.g. English conversation club.
Continuously improve internal processes to improve 1. Develop a framework of Key Performance Indicators for Library services to measure service
services and/or save resources. performance over time.
2. Identify opportunities to offer business units more cost effective printing solutions in order to
reduce their costs, while increasing Printshop income which in turn can be used to improve services.
Library Services Plan 2019-2021BOND UNIVERSITY PRIORITIES AND KEY ACTIONS
3 PROFILE
Raise our reputation, brand and profile
and impact of research.
LIBRARY STRATEGIES ACTION INITIATIVES 2019
In partnership with the Office of Research Services,
expand the Research Repository to showcase 1. Promote the value of open access and encourage and support researchers to provide open access
the research outputs of the University. copies of research outputs into Pure.
2. Undertake a retrospective digitisation of Bond HDR theses currently only available in print (after
securing permission from the authors).
Support researchers to maximize the impact of research 1. Raise awareness and provide support to researchers about open access, publishing pitfalls,
by increasing their awareness of scholarly publishing trends. the value of identifiers and emerging issues impacting on scholarly publishing.
Contribute to the reputation of Bond University by 1. Engage and collaborate with university, school and public libraries, particularly in the local area both
positively representing the university within the library, as a staff development opportunity and to identify potential benefits for students.
education and broader community.
Library Services Plan 2019-2021BOND UNIVERSITY PRIORITIES AND KEY ACTIONS
4 PEOPLE
Promote commitment, agility, and responsiveness
within our workforce culture.
LIBRARY STRATEGIES ACTION INITIATIVES 2019
Provide Library staff with training and development
opportunities to support their current roles and 1. S
chedule a program of fortnightly, in-house, staff development events which includes
to prepare them for the future in a continuously Library wide, unit wide, and individual self-development opportunities to encourage
changing environment. a culture of continuous learning.
2. Contribute to the well-being and satisfaction of staff by promoting work-life balance.
3. M
aximize staff development opportunities within a finite budget by accessing or creating low/no cost
activities, e.g. staff exchanges between Gold Coast libraries, visits to other libraries in the region.
Reward excellent performance in all it’s incarnations – 1. Enhance and promote the staff awards program.
innovation, reliability, customer service, team work, etc.
Library Services Plan 2019-2021Library Services 14 University Drive Robina Queensland 4226 Australia Phone: +61 7 5595 1510 Email: library@bond.edu.au library.bond.edu.au CRICOS Provider Code 00017B
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