Looking for a new best friend? - Follow the O'Keefe Rail Trail Greater CREATIVE Bendigo - City of Greater Bendigo

Page created by Aaron Floyd
 
CONTINUE READING
Looking for a new best friend? - Follow the O'Keefe Rail Trail Greater CREATIVE Bendigo - City of Greater Bendigo
Greater Bendigo
         September 2019

Follow the O’Keefe
Rail Trail

Greater CREATIVE Bendigo

Looking for a new best friend?
Looking for a new best friend? - Follow the O'Keefe Rail Trail Greater CREATIVE Bendigo - City of Greater Bendigo
CONTENTS
                                                   32         NEWS
                                                              4    Are you looking for a new best friend?
                                                              5 	Benefits of pet registration
                                                              	Why advocacy is so important
                                                              6	Play space awarded

                                                              SERVICES
                                                              7 	Residents embracing e-waste ban
                                                              8    Check out the Kennington Reservoir critters
                                                              9 	Ravenswood trees live on in new promenade
                                                                  seating
                                                              10 	2019/2020 rates notices get a new look
                                                              11 	New public toilets under construction
                                                              12   Rosalind Park - our great park
                                                              13   A park in progress
                                                              14   The secret garden
                                                              	Livestock exchange moves cattle sale day
                                                              15 	Service with a smile
                                                              16 	What’s in the works?
                                                              17 	The City’s 2019/2020 Budget has been adopted

                                                              COMMUNITY
                                                              18 	Goornong - a great lifestyle and tranquil
                                                                   environment
                                                              20 	It only takes one great idea and a village!

12                 Greater Bendigo
                   September 2019
                                                              	Waste Warriors: Local schools and kindergartens
                                                                tackle food waste
                                                              21 	City of Gastronomy bid takes next step
                                                              22 	New strategy to drive creativity
                                                              23 	Celebrate modern storytelling with eBooks at
                                                                   Goldfields Library
                                                              24 	New signs tell history of Bendigo-Heathcote rail
                                                                   line

                                                              ACTIVE AND HEALTHY
            Follow the O’Keefe
            Rail Trail                                        26 	Stadium and Gurri Wanyarra become hives of
             Greater Creative Bend
                                     igo
                                                                   activity
                                                              	Good things come to those who skate

             Looking for a new be
                                 st friend?                   27 	New pavilion for hockey centre
                                                                   Netballers to benefit from new pavilion

     8
                                                              WARD NEWS

         ON THE COVER: Local resident Morgan Reid with        28   What’s happening in your ward?
         her new best friend Ralphy.
                                                              BUSINESS
                                                              30   Qantas off to a flying start in Bendigo
                                                              31 	GB quiz!

                                                         18
                                                              32 	City ignites career opportunities
                                                              33 	Industrial land search underway
                                                              34 	Saved from landfill to live another day!

                                                              LIFESTYLE
                                                              35 	New mural pops in city centre
                                                              36   Bendigo local takes gallery reins
                                                              37 	
                                                                  Desert Lines - Celebrating the art of Indigenous
                                                                  women
                                                              38 	What’s on?
                                                              39 	Sign up to be an Ambassador and win!

2
Looking for a new best friend? - Follow the O'Keefe Rail Trail Greater CREATIVE Bendigo - City of Greater Bendigo
FROM THE MAYOR’S DESK
When I reflect on my childhood and             collaboration and the willingness of              to better manage the realities of climate         Inclusion Plan, Reconciliation Plan to
growing up in East Bendigo (or Bendigo         people to ‘have a go’. They’ve been the           change that are being felt acutely in             enhance our partnerships with Traditional
East as we used to call it), Greater           go-to ingredients for leaders past and            Greater Bendigo and across Australia.             Owners, and meeting our One Planet
Bendigo has come such a long way.              present, and the maturity of our city and                                                           Living sustainability commitments.
                                               region over the past 20 years has been            Council has prepared a range of strategies
Back then cafes and shops closed at lunch                                                        to drive the development of Greater               To ensure we create the perfect liveability
                                               truly remarkable.
time on a Saturday and didn’t open again                                                         Bendigo, including a revised economic             pudding we’ll continue to tinker with the
until Monday, the Bendigo Show and             In this time, across the public and private       strategy that is being led by Council and         recipe, while still drawing on our go-to
Bendigo Easter Festival were the only big      sector and all sides of the political divide,     the business community, a new All Ages            ingredients, so as to achieve our goal
events, we had a basic aerodrome not an        our leaders have had the ability to set           All Abilities Action Plan for improved            of an inclusive, connected, resilient and
airport, the bone mills, tip and sale yards    aspirational goals and successfully deliver       health outcomes for people across the             successful Greater Bendigo for all.
were ‘assets’ of Bendigo East, and our         on them together.                                 age spectrum, a Cultural Diversity and            Mayor Cr Margaret O’Rourke
local swimming pool was unsealed and
                                               ‘Liveability’ – it sounds like a bit of a buzz
had a sandy bottom!
                                               word. In reality, it’s what you love about
Time and community expectations are            where you live. If you like being able to
great drivers of change, but how does a        play lots of sport and enjoy our fabulous              CONTACT THE CITY OF GREATER BENDIGO
regional city transform and what do you        recreation facilities, then that’s liveability.
throw into the pot when cooking up a           If you like living near to great restaurants           Main office                                  Website
recipe for liveability?                        and cafes, that’s liveability and if you like          195-229 Lyttleton Terrace, Bendigo           www.bendigo.vic.gov.au
                                               your short commute to work, that’s real                Postal                                       After hours/emergency number
This is what I was asked to discuss on
                                               liveability!                                           PO Box 733, Bendigo 3552                     5434 6000
behalf of the City of Greater Bendigo at the
Liveable Cities Conference in Adelaide            But in recent years we’ve had to tweak              Telephone                                    Operating hours
in August.                                            the liveability recipe to start                 5434 6000                                    (Lyttleton Terrace office)
                                                        overcoming new challenges.                    Hearing or speech impaired?                  8.30am - 5pm, Monday to Friday
In the case of Greater Bendigo,
the recipe is a bit like those                             We must consider the pockets               Call via National Relay Service on 133 677   Follow us
handed down through                                         of our community at risk of               Email
generations of a family – it                                 being left behind and plan               requests@bendigo.vic.gov.au
changes slightly over                                        for their prosperity and
time but the foundation                                       health and wellbeing now,
ingredients are the same.                                         we need to capitalise on
                                                                     the rise of technology          Want to read this document in an alternative format? The City is committed to
Our modern                                                                                           providing documents that are easy to read for all. If you would like to read the
                                                                       to better connect
community is the                                                                                     magazine in an alternative format e.g. large print or text only, contact Customer
                                                                        Greater Bendigo
result of visionary                                                                                  Service on 5434 6000 or requests@bendigo.vic.gov.au and we will endeavour to service
                                                                          to the world
planning, bold                                                                                       your request in the quickest time possible.
                                                                           and each other,
leadership, unique
                                                                            and we have

                                                                                                                                                                                       NEWS      3
Looking for a new best friend? - Follow the O'Keefe Rail Trail Greater CREATIVE Bendigo - City of Greater Bendigo
Are you looking for a new
              The City of Greater Bendigo would like to
              introduce residents to the Bendigo Animal Relief
              Centre or as we like to call it, BARC.

    BARC is the City’s new in-house pound and animal           contacted by phone on 5441 2209, which means it is
    shelter service to provide a safe and caring               still business as usual for the community. Opening
                                                                                                                         BARC Vet Nurse Erin
    temporary home for your lost or new best friend.           hours are 10am to 4pm Monday to Saturday and             Blackmore checks the
                                                               10am to 12noon on Sundays.                               health of a newcomer
    The service was previously contracted to RSPCA
    Victoria for over 20 years but as of July 1, 2019 it has                                                                    to the centre.
    been brought back in-house by the City.
    Residents can rest assured that BARC
    is continuing to reunite pets and                               So if you are looking for a new best friend
    owners, find life-long homes for                                  why not visit BARC in Piper Lane?
    cats and dogs that need one, and                                      Check out our website at www.
    provide housing and veterinary                                          bendigoanimalreliefcentre.com.au
    care to lost or injured animals.                                         or follow us on Facebook to find
                                                                              out more about the cats and dogs
    BARC is also keen to work                                                 that are available for adoption. You
    with the community to                                                    can also check out our featured
    educate owners on the                                                    animals in the Bendigo Weekly.
    simple steps they need to
    take to ensure responsible
    pet ownership.
                                                                         If you would like to help provide additional
    BARC is located at 20 Piper                                          comfort to the animals in our care, BARC
    Lane (where RSPCA Victoria                                          gratefully accepts donations of money,
    was previously) and can be                                         clean towels and blankets.

4    NEWS
Looking for a new best friend? - Follow the O'Keefe Rail Trail Greater CREATIVE Bendigo - City of Greater Bendigo
Why advocacy is
ew best friend?                                                                               so important
                                                                                              What is advocacy and why does Council regularly knock on the doors of
                                                                                              Parliament House in Melbourne and Canberra?
                                                                                              Advocacy is the way the City of Greater Bendigo asks for support from
                                                                                              government to deliver major projects and services that our community
                                                                                              values.
                                                                                              We can’t do things on our own. Multi-million dollar projects like the
                                                                                              Gurri Wanyarra Wellbeing Centre, Bendigo Stadium expansion, new
                                                                                              Bendigo Airport runway, Ulumbarra Theatre, Bendigo Tennis Centre
                                                                                              redevelopment and much more would not have been achieved without
                                                                                              support from the Victorian and Australian Governments.
                                                                                              Elections can deliver surprising results, so our conversations are with
                                                                                              all sides of government so they can understand the role they play in
                                                                                              helping a city to grow and develop.
                                                                                              We would simply not have Qantas flights between Bendigo and Sydney
                                                                                              if the initial investment had not been made in building a new runway,
                                                                                              but we needed all levels of government to support that project because
                                                                                              Council cannot fund something of that scale by itself.
                                                                                              Our focus isn’t always on major projects. The City has recently
                                                                                              partnered with the Victorian Government to deliver the new Healthy
                                                                                              Heart of Victoria initiative, which focuses on supporting our community
                                                                                              to live more active and healthy lives.
                                                                                              The recent Active Living Census was funded through this initiative
                                                                                              and the data collected from that survey will help us secure funding
                                                                                              for future health and infrastructure projects because we have the
                                                                                              information to prove it’s what our community wants.
                                                                                              With funding from the Victorian Government, through the Transport

  Benefits of pet registration                                                                Accident Commission, we also introduced a range of safety measures
                                                                                              on our roads over the past 12 months, including reducing speed limits
                                                                                              and installing new pedestrian crossings at busy roundabouts in the city
  Registering and microchipping your dog        belong to a registered domestic animal        centre.
  or cat makes it easier to identify them if    business or applicable organisation,          By partnering like this, other levels of government support the business
  they go missing and someone finds them,       or have undergone approved training,          of Council and help to ensure the rate payer dollar goes further and it
  and provides the City of Greater Bendigo      discounts will apply.                         puts some of the taxes you pay back into your community.
  with a description of them, identifies
                                                Animal registrations are due for payment      It also ensures that while we’re building major projects and delivering
  you as the owner and lists contact
                                                by April 10 each year. Pet owners are         specialised initiatives with the help of other levels of government, our
  information. If your pet is wearing its
                                                encouraged to ensure they renew their         daily services don’t miss a beat.
  collar and registration tags this will also
                                                pet’s registration before this date or risk
  help them to be quickly reunited with you.                                                  It means we can continue to do our job
                                                receiving a fine.
  A microchip is about the size of a grain                                                    out in the community, whether that
                                                Registration fees help fund the City’s        be building or maintaining local roads
  of rice, which is implanted just under the
                                                Local Laws staff to remove wandering          or footpaths, collecting waste, looking
  skin between the shoulder blades at the
                                                dogs from the streets, respond to dog         after our sporting reserves, parks and
  back of your pet’s neck. Each microchip
                                                attacks and nuisance problems such            gardens, delivering art exhibitions,
  has a unique number that is registered
                                                as barking dogs, cat trespass, and the        great theatrical performances and
  to a state database and is detected using
                                                control of ‘dangerous’, ‘menacing’ and        major events, delivering aged care
  a radio frequency scanner. If your pet
                                                ‘restricted breed’ dogs to ensure they do     and early years services, ensuring
  is lost it can be scanned by a City Local
                                                not pose a threat to the community.           restaurants, cafes, beauticians and other
  Laws Officer or at the Bendigo Animal
  Relief Centre (BARC) and you will be          The funds raised from registration fees       small businesses operate safely and
  contacted.                                    also go towards public facilities for your    hygienically, or maintaining
                                                pet like dog parks, BARC, training Local      local buildings.
  Pet registration is a legal requirement
                                                Laws staff, pet ownership education           It takes all levels of
  under the Domestic Animals Act 1994
                                                programs, dog bite/attack prevention          government to keep
  and all dogs and cats over three months
                                                programs, and a lost and found service.       Greater Bendigo ticking
  of age must be registered in the name
  of an owner 18 years or older. There are      Keeping your records up to date also          over and regular trips to
  penalties and fines that apply for keeping    helps ensure the speedy return of your        Melbourne or Canberra
  unregistered dogs and cats.                   fur friend. Please contact the City if your   ensure that our politicians
                                                address or phone number changes.              stay connected to our
  The cost associated with registering your                                                   goals for our community
  pet can vary, however if they are desexed,                                                  and better understand
                                                                                              how they can support us
                                                                                              into the future.

                                                                                                                                                                NEWS     5
Looking for a new best friend? - Follow the O'Keefe Rail Trail Greater CREATIVE Bendigo - City of Greater Bendigo
Play         The $1.3M Eaglehawk Regional Play Space, which opened in

       spaCe
                     September 2018, has won a Parks and Leisure Australia VIC/
                     TAS Award of Excellence for a play space over $500,000.
                     For over 20 years Parks and Leisure
                     Australia (PLA) has recognised excellence
                     in the parks and leisure industry through
                     its awards program. The PLA Awards of
                     Excellence aim to promote and encourage

           AWARDED   best industry practice and recognise
                     achievements and outstanding work of
                     individuals and teams employed in the
                     parks and leisure industry.
                     City of Greater Bendigo Director of
                     Presentation and Assets Debbie Wood
                     said the award was fantastic recognition     City’s Landscape Architect Gary Lantzsch,
                     of the creativity, planning, and community   Coordinator Public Space Design Aaron Lindsay
                     collaboration that went into developing      and Graduate Landscape Architect Jonathon
                     and constructing the unique play space.      Lane with award.

                      “We are absolutely delighted that PLA       “The project was also well supported by a
                       has acknowledged the City’s and the        range of local service groups, businesses
                        community’s efforts through this very     and organisations. It was this community
                         prestigious and sought-after award,”     support that enabled the City to include
                          Ms Wood said.                           some exciting and distinctly Eaglehawk
                                                                  elements into the space.
                            “It’s a special play space with
                            equipment that has never been         “We are very proud of the play space,
                             seen in Greater Bendigo before       which has since become one of Bendigo’s
                             and that was designed by City        busiest and most well-used, and it’s great
                             staff to cater to children of all    to see it has been recognised by the PLA
                             ages and abilities.                  in this way.”

6   NEWS
Looking for a new best friend? - Follow the O'Keefe Rail Trail Greater CREATIVE Bendigo - City of Greater Bendigo
• Over 1 million mobile phones are
                                                                                                                                           discarded in Australia every year. If
                                                                                                                                           properly recovered, we could reuse up
                                                                                                                                           to 16 tonnes of copper, 350 kilograms
                                                                                                                                           of silver and 34 kilograms of gold

Residents embracing e-waste ban                                                                                                          • Over 16 million TVs are discarded in
                                                                                                                                           Australia every year

From July 1, 2019 the Victorian                plugs to the City’s transfer stations in      e-waste there will be in the future, so     • It is estimated that just for televisions
Government has banned all e-waste              Heathcote, Strathfieldsaye or Goornong        we need to be resourceful and smart           and computers, the amount of e-waste
from landfill and kerbside bins.               for free or the Eaglehawk Recycle Shop,       when disposing of old electronic items.       generated in Australia will grow from
                                               a not-for-profit enterprise at the front of                                                 around 138,000 tonnes in 2013-2014 to
City of Greater Bendigo residents have                                                       To learn more about e-waste and find          223,000 tonnes in 2023-24, an increase
                                               the Eaglehawk landfill.
already done a fantastic job diverting                                                       details of your nearest e-waste drop-off      of more than 60 per cent
e-waste from landfill. They have               Residents are encouraged to keep up           point, go to ewaste.vic.gov.au or contact
participated in an e-waste drop off day        the great work. E-waste is an important       the City on 5434 6000.                      • 1 in 5 Australians admit to hoarding
and are also taking their household            community issue because the more                                                            their old technology
appliances with cords, batteries or            electronic goods people buy the more

        Nominate someone great!
        Nominations for the 2020 Citizen and Young Citizen of
        the Year awards are now open.
        Everyone knows someone who gives                  Acknowledge the amazing efforts and
        up their time to support others or has            dedication of someone special. Recipients
        achieved highly through their service to          of the awards will be announced in the
        the arts, sport, sustainability or creating       lead-up to Australia Day 2020.
        an inclusive community.

        Nominate today at www.bendigo.vic.gov.au/citizenoftheyear

                                                                                                                                                                            SERVICES   7
Looking for a new best friend? - Follow the O'Keefe Rail Trail Greater CREATIVE Bendigo - City of Greater Bendigo
ch e c k o u t t h e
         Kennington Reservoir

      critters

                    City Parks and Natural Reserves
                    Team Leader Mark Toohey with
                    artist Linton Torr.

    Visitors to Kennington Reservoir will notice that a number of native critters have recently taken up permanent
    residence as part of a fencing project by the City of Greater Bendigo.
    The new fencing has been constructed with         While the fence was installed by local         and constructed to allow the long neck          “It makes the project special and relevant
    timber from local Grey Box and Ironbark           company M&K Softscapes, the carvings           and broad shelled turtles that live in the      and provides us with an opportunity to
    reclaimed street trees, and features              are the work of local artist Linton Torr who   reservoir to safely access their nesting        educate the community about our local
    specially carved indigenous animals and           was commissioned by the City to create the     sites,” Mr Toohey said.                         native animals and the environment.
    insects.                                          animals. Linton produced the carvings using
                                                                                                     “This is important because the turtles were     “The feedback we have received from
                                                      a chainsaw and power and hand tools.
    The fence boasts a bearded dragon,                                                               getting stuck behind the old pool-style steel   visitors to the reservoir to date has
    kookaburra, sugar glider, native water rat,       City Natural Reserves Team Leader Mark         fence once they had laid their eggs and we      been extremely positive and they really
    turtle, brush-tailed possum, tuan, tawny          Toohey said the animals featured in the        have now solved that problem.                   appreciate that the City has gone to some
                                                      carvings were all indigenous to the area.                                                      effort to promote the importance of the
    frog mouth owl, echidna and a red-bellied                                                        “It’s great to be able to use a local artist
                                                                                                                                                     natural environment and our local wildlife.
    black snake, along with an assortment of          “The fence is important because it helps       like Linton in projects like this, because he
    butterflies, dragonflies, red-back spider and     to protect the natural environment of          really appreciates working with the local       “We hope the carvings will attract more
    bull ants.                                        the reservoir and has been designed            reclaimed timber.                               people to the reserve to interact with the

8    SERVICES
Looking for a new best friend? - Follow the O'Keefe Rail Trail Greater CREATIVE Bendigo - City of Greater Bendigo
Ravenswood trees live on in new
                                                promenade seating
                                                Approximately 133 metres of new timber         “This has been a great project and we         “In addition to the new seating the City
                                                seating (equivalent to 66 park benches)        are grateful that Regional Roads Victoria     is also constructing two new steel all-
                                                made mostly from recycled timber has           has provided such a unique legacy for         weather shelter structures, which are
                                                been installed around the promenade at         the community by supplying the project        located at different ends of the garden
                                                the Bendigo Botanic Gardens - Garden           with the milled timber that was removed       to provide shade and shelter while the
                                                for the Future.                                for the Ravenswood Interchange.               gardens become established.
                                                City of Greater Bendigo Presentation and       “The promenade seating was always part        “The City thanks Regional Roads Victoria,
                                                Assets Director Debbie Wood said the           of the original plans for the garden.         Bendigo Northern District Community
                                                new seating featured approximately 700                                                       Enterprise and the Friends of the
                                                                                               “It’s in the same style as the existing       Bendigo Botanic Gardens for supporting
                                                metres of reclaimed Red Gum from trees
                                                                                               seating in the new garden and will not        the timber seating project.”
                                                that were removed as a result of the
                                                                                               only provide visitors with somewhere to
                                                Ravenswood Interchange project on the                                                        Pictured above: Trying out the new seat -
                                                                                               sit, relax and admire the beautiful new
                                                Calder Freeway.                                                                              (L-R) Friends of the Bendigo Botanic Gardens
                                                                                               garden, it will also provide additional
                                                                                                                                             members Judy Milner and Michael Lowther,
                                                 “The new promenade seat is a                  seating for events.
                                                                                                                                             Bendigo Northern District Community
                                                  significant feature of the Garden for the
                                                                                               “The Garden for the Future already has        Enterprise member Sandy Young, Regional
                                                  Future design and is located around
                                                                                               many sustainable features to embrace          Roads Victoria’s Seamus Haugh, Mayor Cr
                                                 the main promenade adjacent to the
                                                                                               the future and this project is a creative,    Margaret O’Rourke, City’s Coordinator Public
                                                garden’s two key event spaces, the
                                                                                               meaningful and enduring way to re-use         Space Design Aaron Lindsay and daughter
                                                stage and the Fun and Fantasy Lawn
                                                                                               the Ravenswood timber to ensure it will       Beatrix, and Bendigo Botanic Garden’s
                                                amphitheatre,” Ms Wood said.
                                                                                               be cherished well into the future.            Leading Hand Kirstie Patterson.

                                                     DID YOU KNOW?

                                                   Local hardwood from trees that have been removed is often re-used by the City in projects
                                                   throughout Greater Bendigo
natural environment and to be more active
and healthy in our natural reserves.”              Forty tonnes of reclaimed          Reclaimed timber is              City Parks and Open             The City also uses
                                                   timber was used to create          also used in many of the         Space staff often place         reclaimed timber for seating
As well as admiring the new carvings,              natural play experiences           City’s play space upgrade        hollow tree branches            in natural reserves such
visitors to Kennington Reservoir can also          at the new Eaglehawk               projects and pre-school          and trunks in bushland          as Victoria Hill off Marong
enjoy the barbecue and picnic facilities,          Regional Play Space on the         play areas                       reserves to provide homes       Road and the shelter at the
the walking tracks and fish from the two           shores of Lake Neangar,                                             for native animals that         No 7. Park in Kangaroo Flat
jetties. The reservoir is regularly stocked        including timber from a                                             live on the ground like
with rainbow trout by the Victorian Fisheries      large Sugar Gum that was                                            goannas, lizards and small
Authority, so why not drop in a line?              removed from the site itself                                        marsupials
Linton Torr’s work can also be seen at the         to allow the play space to
new Eaglehawk Regional Play Space.                 be constructed

                                                                                                                                                                             SERVICES       9
Looking for a new best friend? - Follow the O'Keefe Rail Trail Greater CREATIVE Bendigo - City of Greater Bendigo
2019/2020 rates notices get a new                                                                                                                                                                                                                                                                                   look
                                                                                                                                                                                                                                                        Annual property valuations                     Properties have been valued as at
       In July, ratepayers received a new-look     To qualify for the four instalment                                                                                                                                                                                                                  January 1, 2019 and the Capital Improved
       rates notice designed to be much            program, ratepayers will need to pay                                                                                                                                                                 As of this year, the City is no longer         Value (the total market value of the land,
       easier to read and understand. The          the total amount of the first instalment                                                                                                                                                             responsible for the valuation of               buildings and improvements) is the value
       notice identifies essential information     by September 30. If you miss this first                                                                                                                                                              properties. All property valuations are        used to calculate your rates.
       at a glance, including various payment      instalment and pay after the due date,                                                                                                                                                               now undertaken annually by the Valuer-
                                                                                                                                                                                                                                                        General Victoria and they are shown on
       options, important due dates and            this will be regarded as a part payment
                                                                                                                                                                                                                                                        the 2019/2020 rates notices. Property
                                                                                                                                                                                                                                                                                                       Paying your rates
       valuation information for the property.     for the full amount due by February
       The back of the notice also has plenty      17, 2020.                                                                                                                                                                                            valuations are used by Councils to             Pensioner concessions
       of additional useful information, such                                                                                                                                                                                                           determine the distribution of the rates
                                                   If the first instalment is paid by the                                                                                                                                                                                                              If you are a pensioner with a current
       as how to sign up for a SMS reminder,                                                                                                                                                                                                            according to the value of your property
                                                   due date, reminders for the next three                                                                                                                                                                                                              concession card issued by Centrelink
       eligibility for a pension concession                                                                                                                                                                                                             compared to other properties within the
                                                   instalments will be sent to property                                                                                                                                                                                                                or the Department of Veteran Affairs,
       and how to contact the City of Greater                                                                                                                                                                                                           municipality.
                                                   owners (second instalment due by                                                                                                                                                                                                                    you may be eligible for a rebate on your
       Bendigo.
                                                   Monday December 2, 2019, third                                                                                                                                                                       Under new Victorian Government                 principal place of residence.
       The payment options illustrate that         instalment by Friday February 28, 2020                                                                                                                                                               legislation, valuations will be carried        Applications can be made online by
       ratepayers can pay their rates in a         and fourth instalment by Monday June                                                                                                                                                                 out each year instead of every two             visiting our website or contact Customer
       variety of ways, including fortnightly or   1, 2020).                                                                                                                                                                                            years so that the rates will fairly and        Support on 5434 6000.
       monthly, so it’s important to check the                                                                                                                                                                                                          more accurately reflect the value of the
       due dates that are set out clearly on                            City of Greater Bendigo
                                                                        PO Box 733, Bendigo                                                                                                                                                             property. The aim is to improve equity         Managing your rates
       the right hand side of the rates notice.
                                                                                             VIC 3552
                                                                        ABN 74 149 638
                                                                                        164

                                                                       Rates and valua
                                                                                                                                                                                                                                                        and transparency in the distribution of        Did you know that you can set up regular
       Option one is to make the full payment                                                                               tion notice
                                                                                                                                                                                                                                                        rates based on more up-to-date valuation
       without a discount, due by Monday
                                                                      For the period 1
                                                                                                 July, 2019 to 30
                                                                                                                         June, 2020                                                                                                                                                                    fortnightly or monthly payments to make
                                                                                                                                                                                                                                                        information. It does mean that the amount      it easier to manage your rates? If you
       February 17, 2020. To receive a 1.5 per
                                                                                                                                                                         Internal use only       Tax invoice

                                                                                                                                                                                                                                                        you will pay in rates will change each
                                                                                             S L Smith                                                                                           Assessment no.

                                                                                                                                                                                                                                                                                                       think that regular smaller payments
                                                                                                                                                                                                                        5246600 2
                                                                                             Lot 155 Buckingham

       cent discount, ratepayers can choose
                                                                                                                St                                                                              Date of issue
                                                                                             STRATHFIELDSAYE                                                                                                           25 JUL, 2019
                                                                                                              VIC 3551
                                                                                                                                                                                                Rate enquiries
                                                                                                                                                                                                                                                        year in line with the valuation of your        could be your preferred option, please
       to pay the full amount early by Monday                                                                                                                                                   8.30am to 5pm,
                                                                                                                                                                                               Website www.be
                                                                                                                                                                                                               Monday to Friday

                                                                                                                                                                                                                                                        property. For the 2019/2020 financial          contact our Customer Support team to
                                                           FOLD                                                                                                                                                 ndigo.vic.gov.au
                                                           HERE                                                                                                                                Email enquirie                    /rates
                                                                   Property                                                                                                                                     s@bendigo.vic.g

       September 30, 2019.
                                                                                        Lot 155 Bucking                                                                                        Phone (03) 5434                   ov.au
                                                                                                          ham Street, STRATH                                                                                     6000
                                                                   Legal description                                           FIELDSAYE 3551
                                                                                        Lot 155 PS 723836M

                                                                                                                                                                                                                                                        year, overall rates revenue to the City will   help set up an approved regular payment
                                                                  Valued as at
                                                                                        01 January, 2019                                                                                        OPTION 1                                         FOLD
                                                                                                                                                                                                                                                 HERE
                                                                  Capital Improved                                           Total GST
                                                                                                                                                     $0.00
                                                                  Value            $400,000                                 Date declared                                                      Pay in FULL by
                                                                                                                                                     19 June, 2019                             17 Feb, 2020.
                                                                                                                                                                                                                        $2,066.55
                                                                                                                                                                                                                                                        increase by 2.5 per cent in line with the      schedule to keep your rates on track so
                                                                  Site value                                                Notice issued
                                                                                       $100,000                                                      25 July, 2019
                                                                Net Annual Value                                            FSPL Classification                                                OPTION 2
                                                                                       $20,000                                                      Residential
                                                                                                                            AVPCC
                                                                                                                                                    110.3

                                                                                                                                                                                                                                                                                                       they are paid off in time.
                                                                                                                                                                                               Pay in FULL EARLY

                                                                                                                                                                                                                                                        Victorian Government’s rate cap.
                                                                Particulars of rates/ch                                                                                                       by 30 Sep, 2019
                                                                                        arges
                                                                                                                  Charges                                                                     and receive a
                                                                1. General Rate                                                      Rateable value
                                                                                                                                                                              Amount          1.5% discount.
                                                               2. General Waste
                                                                  Bin
                                                                                   & Landfill Charge
                                                                                                     - 140L
                                                                                                               0.00399839
                                                                                                                                         $400,000                                                                $2,0         37.65
                                                                                                               $142.75                                                    $1,599.35
                                                               3. Recyclable Waste
                                                                                      Charge                                                1                                                OPTION 3
                                                              4. Organic Waste                                 $95.35                                                         $142.75
                                                                                  Charge
                                                              5. Victorian Fire                                $91.70                      1                                                 Pay FOUR INSTAL
                                                                                Services Levy –                                                                             $95.35                             MENTS.
                                                                                                 Residential                               1
                                                              6. Early Paymen
                                                                                t Discount                                   $111 + (0.00006                               $91.70            First instalment
                                                                                                                                            6 x $400,000)                                                     by
                                                                                                                                                                          $137.40            30 Sep, 2019.
                                                                                                                                                                          -$28.90         To qualify for
                                                                                                                                                                                         instalments, the
                                                                                                                                                                                                          first
                                                                                                                                                                                         must be paid in

10   SERVICES
                                                                                                                                                                                                         full
                                                                                                                                                                                         and on time.
                                                   FOLD
                                                                                                                                                                                                                       $516.00
                                                   HERE                                                                                                                                 Second by 2 Dec,
                                                                                                                                                                                                          2019              $516.00
                                                                   BPAY                                                                                                                 Third by 28 Feb,
                                                                                                                                                                                                         2020               $516.00
                                                                   Biller code: 1933                    BPOINT                                                                          Fourth by 01 Jun,
                                                                                                                                                                                                          2020              $518.55
                                                                   Ref. no: 524660                      Biller code: 1933
                                                                                    02                                                                                                                                                    FOLD
                                                          BPAY this paymen                              Ref. no: 524660
                                                                                                                        02                                                                                                                HERE
                                                          BPAY View® View t via Internet or phone banking                                       Total Rate *360
                                                                                                                                                                  002023273
                                                          BPAY View Registraand pay this bill             .
                                                                                              using                              Biller code: 0360                                                   For emailed notices:
                                                                             tion No. 2023273 internet banking.                                           Ref. no: 524660
                                                                                                                                 Pay in store at A                        02                         bendigo.enotice
Direct debit                              By post or online
The City also has a scheduled direct      If you wish to receive your rates notice
debit scheme for each payment option,     electronically rather than by post, there
including fortnightly and monthly         are two options:
payments. The direct debit form is
available on the City’s website.          • eNotices - Ratepayers can receive
                                            their annual and instalment rates

                                                                                                                                           construction...
Payment arrangements                        notice via email. Register online at
If you think that you will have trouble     https://bendigo.enotices.com.au

                                                                                                                                              under
paying your rates on time, please         • BPAY View - Customers can apply
contact our Customer Support team as        through their bank to receive
soon as possible to discuss a suitable      rates notices (both annual and
payment arrangement option.                 instalments) via their online bank
                                            account. For further information,
Avoid interest payments
                                            please visit
By paying your rates on time, you will      www.bpay.com.au/personal
avoid having to pay interest charged at
10 per cent on all payments received      For more information on your rates and
after the due date (full payments and     to access various forms, visit
instalments).                             www.bendigo.vic.gov.au/rates

                                                                                            New public toilets under
    VIDEOS LAUNCHED TO EXPLAIN RATES
    AND PAYMENT OPTIONS
                                                                                            construction
                                                                                            Construction of new public toilets at              The project also completes a major action
    The City has created a series           calculated and what to look for
                                                                                            Heathcote’s Barrack Reserve is underway.           from the City’s Public Toilet Strategy
    of short videos to provide a                    on your rates notice.
                                                                                                                                               and will be a much welcome addition to
    useful guide for ratepayers                                                             When completed the new toilet block
                                                      The videos provide                                                                       Barrack Reserve for both residents and
    covering some of the                                                                    will feature a covered entrance, security
                                                     valuable tips if you are a                                                                visitors alike.
    most commonly asked                                                                     lighting, three male toilets and urinal, six
                                                    new home buyer who has
    questions regarding                                                                     female toilets, a unisex accessible toilet         The new facility has been planned in
                                                  just received your first
    rates.                                                                                  and provision for a future changing place          consultation with the local community.
                                                   rates notice or if you are
                                                                                            facility.                                          The old toilet block will be demolished and
    The useful,                                    wanting to find the best
                                                                                                                                               the site landscaped when the new facilities
    bite-sized videos                               payment option that                     It is being built adjacent to the existing
                                                                                                                                               are completed.
    explain the different                           suits you.                              toilet block, which was constructed in the
    methods for paying                                                                      1980s and is one of Greater Bendigo’s              This important $400,000 project for
                                                  Keep an eye out for
    rates, how you can                                                                      most used public toilet blocks.                    Heathcote has been funded by the City of
                                                 the videos on the City’s
    receive your rates                                                                                                                         Greater Bendigo and is due for completion
                                                 Facebook page and                          This is a priority project for the Heathcote
    notice, how your rates are                                                                                                                 in late 2019.
                                                 website.                                   community, which has been calling for
                                                                                            new toilet facilities to serve Barrack
                                                                                            Reserve for some time.

                                                                      Save the date: Nikki Nicholls in concert
                                                                      The City of Greater Bendigo is pleased to                 When:
                                                                      present a concert featuring the songs and                 Monday October 7, 11am
                                                                      stories of Carole King by Nikki Nicholls to               Where:
                                                                      celebrate the start of the 2019 Victorian                 The Capital Theatre,
                                                                      Seniors Festival, which takes place from                  50 View Street Bendigo
                                                                      October 6 to 13.
                                                                                                                                Cost:
                                                                      The very talented Nikki Nicholls was a backing            $8
                                                                      singer on John Farnham’s Whispering Jack
                                                                                                                                Bookings:
                                                                      album and she also co-wrote his hit song                  Bookings are essential and
                                                                      That’s no way to love someone. Don’t miss                 can be made by phone to
                                                                      this opportunity to enjoy the many wonderful              5434 6100 or online at
                                                                      songs of legendary songstress Carole King.                www.thecapital.com.au

                                                                      seniorsonline.vic.gov.au

                                                                                                                                                                              SERVICES       11
o sali n d Park
                                                                                         R            our great park
                                                                                                     All great cities of the world have a great park
                                                                                                     with an interesting history, think Central Park
                                                                                                      in New York, Hyde Park in London and even
                                                                                                         Greater Bendigo’s own Rosalind Park.

                                                                                                     Image courtesy of Ewan Bell.
     The Rosalind Park precinct is bordered          commenced working on improvements.
     by View Street, Pall Mall and Bridge,           By 1862, George Brown was appointed
     Water and Barnard Streets and has an            the first curator of the park and it was
     interesting history that was recognised         during these years that the name Rosalind
     in 2000 when it was listed on the               Park - a reference to the miniature park
     Victorian Heritage Register for its historic,   in Shakespeare’s As You Like It - was first
     archaeological, aesthetic, botanical and        used.
     architectural significance to the state of
     Victoria.                                       Development of the park progressed
                                                     in the 1870s with the addition of an
     It all started when Rosalind Park                ornamental fence and numerous new
     was first mapped by surveyor                        plantings, including some from the
     George Urquhart and designated                      famed Ferdinand von Mueller who was
     a Government Camp to serve                           the Director of the Melbourne Botanic
     the local goldfields in 1852.                        Gardens.
     In 1856, Gold Commissioner                             Samuel Gadd was appointed
     Joseph Panton first                                    curator during these years and he
     suggested the idea of                                  submitted plans for a network of
     transforming the camp of                               wide paths and avenues planted
     makeshift buildings and                                with shady trees and a park land
     reserve into a park, but                              featuring choice specimen trees.        bridges that cross the Bendigo Creek were    improvements have continued throughout
     instead more permanent                                                                        erected in 1882, the Conservatory Gardens    the precinct to this day.
     government buildings were                             In 1880 the open air fernery was        were laid out in 1886 and the conservatory
                                                                                                                                                While Rosalind Park may not quite be in
     erected and the Bendigo                               established and a water cascade         was constructed in 1897.
                                                                                                                                                the same league as Central Park and Hyde
     Creek was transformed into a                          was designed by local architect
                                                                                                   Poppet legs from the former Garden Gully     Park it does have an interesting history
     channel.                                             William Vahland. The water cascade
                                                                                                   Mining Company were erected on the           and is a fantastic precinct to have in the
                                                          featured statues, fountains and
                                                                                                   summit of Camp Hill in 1931.                 centre of our beautiful city. So head out
     In May 1861, 59 acres of                             a vaulted grotto, however the
                                                                                                                                                for a stroll and enjoy all that this great
     the land was reserved                               ambitious structure was filled-in         Following the creation of the City of        precinct has to offer.
     and handed over to the                             some time during the 1900s before          Greater Bendigo in 1994 a number
     Sandhurst Borough                                  being re-instated in the 1990s by the      of small community buildings were            Pictured left: Statue of Venus (1901) at the
     Council, which immediately                         City of Greater Bendigo. The three iron    removed from the precinct and works and      Conservatory Gardens.

12    SERVICES
A park in                                                                                                                                                Queen Elizabeth Oval.

progress
Rosalind Park is such an important
community asset that in 2014 the City of
Greater Bendigo developed an award-
winning masterplan to guide future works
and the development of the Rosalind Park
precinct.
The precinct has a number of uses
including sport, leisure, education
and culture, and provides significant
environmental, social and economic
benefits to the community.
The aim of the masterplan is to
significantly improve the precinct for
current and future generations by             Works undertaken in the past 12 months in the Rosalind
gradually implementing prioritised works
and projects over a long timeframe of 20      Park precinct include:
to 30 years.
                                              • Construction of a new entrance,          • Safety works and upgraded
To help this process along, the City formed     public toilets and kiosk facility, and     security and lighting on the poppet
the Rosalind Park Advisory Committee            landscaping works at the QEO               head                                        Did you know?
featuring representatives from both the       • Installation of new shade shelters       • Painting of park lighting poles
community and City to provide high level        and spectator facilities at the QEO        throughout Rosalind Park                    • Rosalind Park features significant
advice and representation to Council.                                                                                                    plantings dating from the
                                              • Refurbishment of the Bendigo             • Restoration and painting of the               1870s, including Umbellularia
The committee meets regularly to help           Hawks Swimming Club clubrooms              heritage iron fencing in View Street          californica (the only known
deliver the key actions of the masterplan       at Faith Leech Aquatic Centre            • Restoration and cleaning of statues           example in Victoria), Flindersia
and to prioritise the works required in       • Construction of a new QEO netball          and monuments                                 australis (only three in Victoria),
the precinct, which includes the lower          pavilion is underway                                                                     Araucaria bidwillii (near the View
                                                                                         • Maintenance and restoration of the
and upper Rosalind Park areas, Queen                                                                                                     Street entrance), Afrocarpus
                                              • Extensive renovation and                   cascades water feature
Elizabeth Oval (QEO), Faith Leech Aquatic                                                                                                falcata, Washingtonia filifera
                                                restoration of QEO Cottage               • Replacement of pond liner and
Centre, Bendigo Croquet Club, Bendigo                                                                                                    (Conservatory Gardens),
Bowling Club, Bendigo Tennis Club,            • Installation of new irrigation and         minor reconditioning works in the
                                                                                                                                         Waterhousea floribunda (near
Bendigo Senior Secondary College, Camp          turf near the poppet head                  fernery
                                                                                                                                         the Queen Victoria statue), and
Hill Primary School, Tom Flood Sports         • Restoration works undertaken on          • Cleaning of the Chinese gardens               Jubaea chilensis
Centre, Ulumbarra Theatre, Chinese              the conservatory                           ponds
Gardens, Fernery, Conservatory Gardens,                                                                                                • Statues located in the precinct
                                              • Installation of CCTV in the Rosalind     • Development of a Grey-headed
Law Courts, Visitor Information Centre,                                                                                                  include the white marble statue
                                                Park rotunda                               Flying Fox Management Plan
Lansell Gardens, Soldiers’ Memorial                                                                                                      of Daphne (1871), the bronze
Institute and Queen Victoria Gardens.                                                                                                    sculpture of George V (1938),
                                                                                                                                         pictured above, the white
                                                                                                                                         marble Venus (1901), the metal
                                                                                                                                         composition of man and animals
                                                                                                                                         (c.1899), the George Lansell
                                                                                                         Faith Leech Aquatic Centre.     Monument (after 1906), the James
                                                                                                                                         Curnow Memorial Fountain (n.d.),
                                                                                                                                         the Ernest Mueller Bust (c.1910),
                                                                                                                                         the Queen Victoria Monument
                                                                                                                                         (1903), the Nude with Snake (n.d.),
                                                                                                                                         and the Sir John Quick Bust (1934)
                                                                                                                                       • In 2018 Rosalind Park won a
                                                                                                                                         prestigious Green Flag award
                                                                                                                                         making it one of the best green
                                                                                                                                         spaces in Australia. It is only
                                                                                                                                         one of two parks outside of a
                                                                                                                                         capital city and one of only 10
                                                                                                                                         green spaces in Australia to have
                                                                                                                                         received a Green Flag award

                                                                                                                                                                     SERVICES    13
salind Park
           Roour great park

                                                                                                       Livestock exchange
                                                                                                       moves cattle sale day
                                                                                                       For the first time in the 158-year history of the Bendigo
                                                                                                       Livestock Exchange, the Prime Cattle Sale has been moved from
                                                                                                       Tuesday to Monday in a new trial.
                                                                                                       The three month trial started on August 5 and aims to benefit
                                                                                                       farmers and producers, and boost the saleyard market for cattle

 The secret garden
                                                                                                       and help reduce livestock costs by consolidating lamb and cattle
                                                                                                       sales to the same day.
                                                                                                       Cr James Williams, Chair of the Livestock’s Advisory
                                                                                                       Stakeholder Group, said that the change was made following
                                                                                                       extensive consultation with the group members representing
                                                                                                       livestock agents, farmers, transporters and buyers.
     Nestled in the corner at the Park Road-end of
     Rosalind Park you will find one of Bendigo’s                                                      “The sale days have been consolidated for this trial because the
     treasures – the open air fernery.                                                                 Prime Lamb Sale Monday market is one of the biggest in the
                                                                                                       country. It attracts significantly more farmers and buyers who
     The area was first developed when the
                                                                                                       travel long distances to Bendigo, from as far as central New
     Bendigo creek was re-routed from
                                                                                                       South Wales and South Australia,” Cr Williams said.
     a horseshoe bend to the line that it
     follows closely today.                            In 1883 a new section of                        “We know that many of the buyers attending the Lamb Sale are
                                                       the fernery was constructed and                 also beef processors and farmers operating mixed farming stock
     In 1857 an island and lake was developed          by1886 further additions were added,            and they now have the opportunity to buy cattle on Mondays.”
     from the old bend where originally willow         again using stone excavated from Marong.
     trees and an aviary were set up. Later in         The stone was used in the creation of garden    Bendigo Livestock Exchange Manager Andrew McCulloch said
     the century this space was redeveloped to         beds, waterways and a miniature lake, which     that the trial was an opportunity to tap into a significant and
     become the fernery.                               was created out of the old water hole and       lucrative buying market on Mondays and boost cattle sales,
                                                       was intended to connect with the fern gully.    which had declined significantly in recent years.
     The fernery was started in 1880 after
     Rosalind Park Curator Samuel Gadd was             The fernery was finally completed in 1888       “The Cattle Sale is held before the Lamb Sale and this helps
     requested by the Council to report on the         and has only undergone minor alterations        farmers to get a fair price for their livestock that they have
     improvements needed for the “Willows Pond         since it was first started. The cascades,       worked tirelessly to rear, feed and present to market,” Mr
     in Rosalind Park”.                                rockeries and winding paths are still evident   McCulloch said.
     Local resident George MacKay, a botanist          but unfortunately the fish pond was filled in   “Buyers and farmers also have the transport capacity to
     and fern enthusiast, suggested the creation       by 1951.                                        accommodate both sheep and cattle, so it could potentially keep
     of a fernery using many of Victoria’s native      In 2010 thousands of Grey-headed Flying         travel costs down for all involved.”
     ferns in the section of the park known as The     Foxes took up residence in and around the
     Willows.                                                                                          The Prime Cattle Sale on Mondays starts at 8.30am and finishes
                                                       fernery. While numbers have fluctuated from     around 9am. The Lamb Sale is held at 9.30am. Cattle are pen-
     Survey plans from 1881 show that the              many thousands to a few hundred since that      sold and weighed immediately at the end of the sale, with weigh
     fernery is still in the same location and was     time, the flying foxes have never vacated       scales being operated by City of Greater Bendigo staff to ensure
     also fenced. It was estimated by Gadd that it     Rosalind Park.                                  independent accuracy of weights.
     would cost £320 for the excavation, filling in    Grey-headed Flying Foxes are listed as
     the portion of water, finding the stones and                                                      Importantly, cattle are weighed from around 9am, from a 9pm
                                                       threatened under both the Victorian Flora       curfew, which is the same period of time as under the current
     the ferns, and sourcing the water.                and Fauna Guarantee Act 1988 and the            ring-sale process so as not to penalise farmers. Cattle are
     In 1882 extra stone was needed for the            Commonwealth Environment and Protection         received for sale between 4pm and 9pm on the Sunday prior to
     fernery. This stone was excavated from the        and Biodiversity Conservation Act 1999. They    the sale.
     nearby township of Marong. An important           are also protected under the Wildlife Act
     characteristic of the fernery is the rockeries    1975.                                           “Pen-sales have been very successful at a number of other
     as they add to the ambience of the fernery.                                                       centres as it speeds up the selling process and makes it an
                                                       The fernery is open between the hours of        attractive investment of buyers’ time.”
     The paths were once described as having           8am and 4pm seven days per week.
     ‘maze-like intricacy’ and being ‘admirably laid                                                   The Monday Prime Cattle Sale will be reviewed over the next
     out in a network of winding and umbrageous                                                        three months. Its success will be based on feedback from the
     walks’.                                                                                           stakeholder group and cattle sale numbers.

14    SERVICES
SERVICE IN THE SPOTLIGHT: CUSTOMER SUPPORT

                                Meet Liz Fletcher, she has been a City Customer Support Officer for 15 years
                                What’s your job like each day?              Unfortunately, there are times when       We take calls but we deal with a lot of

Service                         No two days are the same. If I’m in the
                                call centre I will log a wide variety of
                                requests from customers, such as a
                                                                            we have to deal with customers, either
                                                                            on the phone or face-to-face, who are
                                                                            facing challenges. We do our best to
                                                                                                                      enquiries online. All of the requests
                                                                                                                      that come through via email or through
                                                                                                                      the website have to be processed in the

with a
                                missed or broken bin, a blocked drain,      try and help them but sometimes their     system by Customer Support.
                                a dead kangaroo that needs to be            concerns cannot always be resolved in
                                collected, a missing dog or a pothole       the way they would like and they get      Why do you like working in Customer
                                that needs attention. I really enjoy        upset at us. Sometimes people forget      Support?

smile
                                helping customers as a receptionist         that we are human but luckily most        I love my job because I care about
                                at the Lyttleton Terrace office, where I    customers are very pleasant, kind and     people, and I like to make a difference
                                also process all kinds of City payments,    friendly.                                 to someone’s day. I believe that when
                                from animal registrations to rates.                                                   you work in a Customer Support
                                At the Hopetoun Mill reception it is a      What do you do that perhaps customers     environment you have to provide the
                                                                            don’t realise is part of the job?
Did you know that every         bit different, as I primarily deal with                                               best service that you can and offer
                                all kinds of permits from planning to       Every phone call or request made in       solutions to whatever issues are
year the City of Greater        environmental health registrations and      person, by email or by the website has    presented to you. I was taught to treat
Bendigo’s Customer              people wanting to buy or develop their      to be logged by us, and each has its      the customer how I would wish to be
                                land.                                       own request number. Each request          treated. If my customers leave with a
Support team answers                                                                                                  smile on their face or are happy with
                                                                            is linked to the person’s name and
over 97,700 phone calls,        What skill do you need?                     address, which is why we ask for so       the service I have provided, then I have
processes 22,000 receipts       As a Customer Support Officer you’re        many details when we are logging the      done my job and I’m happy.
                                equipped with extensive knowledge           request.
at our Customer Support         about every unit across the organisation
counters, and responds to       because the questions that you get
                                asked are so varied. You also need to be
nearly 1,800 webchats and       a good listener and a problem-solver.                                       DID YOU KNOW?
20,000 online requests?         Quirky queries are also in the mix…. I
                                remember a call from a gentleman who                                        The City of Greater Bendigo has been
The 18-strong team has a        managed to throw away his reading                                           accredited with a Communication Access
                                                                                                            Symbol, which recognises businesses
wealth of experience and all    glasses with his newspaper and
                                                                                                            or organisations that have completed an
                                wanted to know if we’d found them at
staff take pride in providing   the recycling centre. Customers also                                        assessment with Scope Australia assessors
a high standard of customer     contacted us when a camel was running                                       and demonstrated that staff have proven
                                loose along McCrae Street!                                                  skills to successfully interact with people
service.                                                                                                ®
                                                                                                            who have communication difficulties.
                                What are the challenges?                         This symbol helps community members to identify places and services
                                When it’s raining hard, the phones light         that are communication accessible. The City would like to thank the
                                up because customers are calling about           Community Access Network at Bendigo Health for providing support
                                flooding or if the wind is bad we need to        throughout the assessment process.
                                act fast to send our crews out to clear
                                fallen tree branches.

                                                                                                                                                          SERVICES   15
1                                                                  2

      3

                                                                                                 BENDIGO                                          KANGAROO FLAT
                                                                                                 Arnold Street - road reconstruction              Browning Street - footpath construction
           WHAT’S IN THE WORKS?                                                                  Edward/King Street - Target streetscape works
                                                                                                 Cowper Street - drainage works
                                                                                                                                                  Olympic Parade - footpath construction

                                                                                                                                                  KENNINGTON
          As part of the Council’s commitment to deliver improved                                City centre - planting of annual tulip display
          infrastructure, a range of works are currently underway                                                                                 Glencoe Street - drainage works
                                                                                                 Township signage renewal
          or have recently been completed.
                                                                                                                                                  STRATHDALE
                                                                                                 CALIFORNIA GULLY
                                                                                                                                                  Strathdale Park play space - stage 3 upgrade
                                                                                                 Truscott Reserve - play space renewal
                                                                                                                                                  STRATHFIELDSAYE
                                                                                                 EAGLEHAWK
                                                                                                                                                  Arthurs Crescent/Saxby Drive - road
     1. R
         econstruction works estimated              alleviate flooding in the area. Works are   BMX track resurfacing                            rehabilitation
        at $450,000 are underway between             expected to be finished mid-August at a
        McCrae Street and the Bendigo Creek          cost of $104,000.                           FLORA HILL                                       WHITE HILLS
        bridge. These include new footpaths,                                                     College Crescent - footpath construction
                                                  3. Restoration of the bridge in Sugarloaf                                                      Bendigo Botanic Gardens, Garden for the
        bluestone kerbs and asphalt pavement,                                                    Davey Close - drainage works                     Future - Installation of all-weather shelters
                                                      Road, Axedale is underway and includes
        and is expected to be completed in
                                                      the installation of height barriers                                                         To keep up to date with works in your area,
        October.                                                                                 GOLDEN SQUARE
                                                      on each side. Works are estimated                                                           visit www.bendigo.vic.gov.au/roadworks
     2. D
         rainage installation works underway         at $600,000 and are expected to be         Allingham Street - drainage works
        in Grenfell Street, Eaglehawk aim to          completed by September.                    Hollow Street - drainage works

16    SERVICES
The City’s 2019/2020
Budget has been adopted.
Essential projects, big benefits
The Budget provides $190M in funding
for important services across our
community, which includes $42.9M for
projects and infrastructure investment.

                 The Budget and Annual Plan support                                                 COUNCIL SPEND FOR EVERY $100
                 the six key goals outlined in the
                 Greater Bendigo Community Plan                             Capital and Major Works                                                                      $26.64
                 2017-2021:                                       Waste, Recycling and Environment                                       $11.08

                 • Lead and govern for all                          Safe and Healthy Environments                    $4.05
                 • Wellbeing and fairness                                       Recreation and Parks                               $9.08
                 • Strengthening the economy                                       Asset Maintenance                                $9.47
                 • Presentation and managing growth                       Maternal and Child Health          $1.34
                 • Environmental sustainability                                  Community Services                            $7.64
                 • Embracing our culture and heritage                               Property Services              $3.65
                                                                            Planning and Regulation                  $4.33
                 Key new projects in 2019/2020:                  Business Development and Tourism                    $4.06
                 • Completion of the Garden Gully Hockey                   Art, Culture and Libraries                         $7.28
                   Centre ($2M)
                                                                                   Corporate Services                                    $11.38
                 • Early years hub at the Huntly Early
                   Learning Centre ($1.9M)                                                              $0           $5           $10         $15        $20       $25           $30
                 • A new dog park in Heathcote ($85,000)
                 • Ewing Park redevelopment ($1.6M)
                                                                                                                                              BUDGETED INCOME
                 • Epsom Skate Park ($310,000)                                                                                                2019/2020
                 • A safe cycling lane between the city
                   centre and La Trobe University ($300,000)                                                                                  The pie chart (left) presents a
                                                                                                                                              snapshot of income budgeted for
                 • West Marong main drain ($370,000)                                                                                          the 2019/2020 financial year.
                 • Repairs to the O’Keefe Rail Trail ($70,000)
                                                                                                                                              Council receives income from
                                                                                                                                              rates, charges, user fees and fines,
                 Critical infrastructure investment:                                                                                          and grants from the Australian and
                                                                                                                                              Victorian Governments. Overall
                 • $15.6M for sealed and unsealed roads
                                                                                                                                              rates revenue will rise by 2.5 per
                 • $3.1M on footpaths and shared paths                                                                                        cent in line with the Victorian
                 • $3.8M for drainage projects and renewals                                                                                   Government’s rate cap.
                 • $580,000 for bridge upgrades and                                                                                           Valuations are now undertaken
                   renewals                                                                                                                   annually by the Valuer-General
                                                                                                                                              Victoria and a change in your
                                                                                                                                              property value will affect
                 Services include:
                                                                                                                                              your rates.
                 • Waste collection
                 • Maintaining parks and gardens
                                                                                                                                                  The 2019/2020 Budget
                 • Planning                                                                                                                       and Annual Plan can be
                                                                    Rates and charges (59%)          Contributions - monetary (2%)
                 • Aged care                                                                                                                      accessed at
                                                                    Statutory fees and fines (3%)    Contributions - non-monetary                www.bendigo.vic.gov.au
                 • Environmental Health                                                               (6%)
                                                                    User charges, fees and fines
                 • Maternal and Child Health                                                         Net profit (loss) on disposal of            Hard copies are available
                                                                     (13%)
                 • Animal Services                                                                    property, infrastructure, plant             from City offices at Bendigo
                                                                    Grants - operating (12%)          and equipment (2%)                          and Heathcote.
                 • Street cleaning
                                                                    Grants - capital (2%)            Other income (1%)

                                                                                                                                                                      SERVICES         17
WHAT I    ABOUT GREATER BENDIGO...

Goornong         a great lifestyle and
                 tranquil environment
                                                BY AILEEN O’SULLIVAN

                                                Goornong offers a great lifestyle. There’s
                                                so much space, it’s tranquil and the natural
                                                environment is simply beautiful. You don’t
                                                have to go far and you’re in the Ironbox
                                                forest, with its amazing mature trees and
                                                among the birds and animals.
                                                Goornong is also perfectly placed within
                                                the centre of Victoria so you’re never far
                                                from what you need, either in Bendigo or
                                                                                                “Goornong has
                                                                                                some very dedicated
                                                                                                community groups and
                                                                                                volunteers that provide
                                                                                                great support to locals.”
                                                Echuca. People often travel to these places
                                                for sport, secondary education and medical
                                                                                               Goornong has some very dedicated
                                                appointments. Sadly, our local store closed
                                                                                               community groups and volunteers that
                                                down recently but we hope that someone
                                                                                               provide great support to locals. They
                                                may see an opportunity to re-open it down
                                                                                               provide critical services like the CFA and
                                                the track.

18   COMMUNITY
look after community facilities like the        We’ve also recently seen the re-emergence
recreation reserve, Soldiers’ Memorial Hall,    of mechanical, manufacturing and produce
cemetery and cricket club. We hold the          businesses opening in Goornong. The great
annual Anzac Day and Remembrance Day            part is they have chosen Goornong when
services at the hall each year, which are       there are many similar small towns where
really well supported by our community.         they could have gone to set up shop.
The hall is a really important community        We’re also looking forward to the Goornong
hub. I volunteer there and four times a         train station re-opening. It will better
year we hold Matinee Melodies, where we         connect us to Bendigo, Elmore and Echuca.
have a band and people come together to
                                                The railway is actually really important to
raise money for various causes. We’ve also
                                                the history of Goornong. It was how our
hosted Orchestra Victoria recitals and were
                                                town came to be, so we’ve come full circle
part of the Festival of Small Halls.
                                                with the station set to open back up again.
Our pool is the community’s hidden gem.
                                                In the 1860s, Goornong was a service town
It is an oasis in summer and important
                                                for people working on the railway. It was
source of recreation for locals. Like
                                                a tent town to begin with and the first tent
all small towns, the pub is also really
                                                was called Langdon Shanty. I’m really
important for us, it’s a place for people to
                                                passionate about the history of Goornong
meet and relax. We also have two churches
                                                and there is a great historical trail people
that operate in Goornong, St George’s and
                                                can follow through Goornong, Fosterville
St Martin’s.
                                                and Barnadown.
The 2016 census showed that Goornong’s
                                                Overall, I think Goornong is a great, safe
population was 654, that’s an increase on
                                                place to live. We have a police station on
the previous census. The demographic is
                                                the main street, new houses are popping
changing and that’s really positive. We’ve
                                                up, there’s a sense of optimism here for the
got vibrant young people choosing to make
                                                future, and we’re a friendly and welcoming
Goornong their home as a place to bring up
                                                community.
their children. It’s really wonderful to see
and these people are bringing with them
new skills and enthusiasm.

                                                                                               ABOUT AILEEN…
                                                                                               I’ve lived in Goornong pretty much     My siblings and I also took part in
                                                                                               all my life. I went to Goornong        the annual Goornong interschool
                                                                                               Primary School and secondary           sports competition, where we
                                                                                               school in Bendigo. When I was          would compete in events such as
                                                                                               growing up I was involved in           skipping, poison ball and tunnel
                                                                                               Brownies and Guides. As there          ball. I remember Goornong State
                                                                                               were no Guides in Goornong I           School was big enough to be split
                                                                                               joined the Victorian Lone Guides       into two teams – a pink team and a
Christmas in July event at the Goornong Hall.                                                  and did Guides by correspondence,      green team.
                                                                                               which provided lots of
                                                                                                                                      After I finished school I trained
                                                                                               opportunities to go on various
                                                                                                                                      at the Bendigo Teachers’ College
                                                                                               camps with kids from all over the
                                                                                                                                      and had a short stint in Melbourne
                                                                                               place. When Guides commenced in
                                                                                                                                      where I worked as a teacher. I
                                                                                               Goornong I joined and I achieved
                                                                                                                                      returned to Goornong and married
                                                                                               the Queen’s Guide Award at the age
                                                                                                                                      my husband, Greg, and ended up
                                                                                               of 15.
                                                                                                                                      working at local schools including
                                                                                               I have two brothers and a sister. It   Goornong Primary School and also
                                                                                               was a family tradition to go to the    in Elmore as an Early Childhood
                                                                                               Bendigo Show each year, where          teacher. We also run a farm, mainly
                                                                                               we loved looking at the horses as      growing lucerne and hay, and we
                                                                                               Dad was a steward and helped           also have sheep. We have five sons
                                                                                               out with the horse events. I also      and six grandchildren.
                                                                                               loved the arts and crafts displays.

Drovers Arms Hotel.

                                                                                                                                                                COMMUNITY   19
It only takes
     one great
     idea and a
     village!
     The bHive Cooperative Villages project,
     a community-owned, person-to-person
     digital sharing economy platform initiative,
     was awarded the inaugural City of Greater
     Bendigo and Fosterville Gold Mine $60,000
     Great Ideas Grant.
     The digital Villages platform is an
     Australian first that will allow Greater
     Bendigo residents to create, own and run
     sharing enterprises that provide access to
     local goods and services.
     It will help to build locally-owned
     enterprises that create meaningful work,
     localise spending, and create community
     connection and belonging.
                                                        Neale Street
     The digital Villages platform will also            Kindergarten students
     connect groups of neighbours together              Holly Morton and
     across Greater Bendigo to build social             Thomas Miller are
     capital, share free resources and skills, run      compost champions.
     events together, and communicate with
     each other collectively and individually.

                                                     Local schools and kindergartens
     Greater Bendigo Mayor Cr Margaret
     O’Rourke said the City and Fosterville Gold
     Mine launched the Great Ideas Grant to

                                                     tackle food waste
     kick start great ideas for social innovation
     within the Greater Bendigo community.
     “Through the grant $60,000 was up for
     grabs to undertake a project that applied
                                                     Students from local primary schools                                                “The trial was a great way to tackle
     new ideas and ways of doing things to
     improve our community’s wellbeing               and kindergartens have become
                                                                                                “It’s good to see the                   food waste at our local schools and
     and sustainability, and help make the           waste warriors by supporting a trial
                                                     organics service and saving more
                                                                                                students using the bins                 it’s good to see the students using
                                                                                                                                        the bins at school and kinder, just
     community more healthy and well, safe
     and secure, connected and liveable,” Cr         than 330 tonnes of food waste from         at school and kinder,                   like they do in their own homes,” Ms
     O’Rourke said.                                  ending up in landfill.                                                             Pearce said.
                                                                                                just like they do at
     “The selection panel was impressed by           Over 50 local schools and                                                          “It’s also an indirect way to show the
     the outstanding proposal from the bHive         kindergartens were involved in the         their own homes.”                       importance of reducing contamination
     Cooperative and the benefits the project        free trial that commenced in February                                              in the organics bin, as schools
     would deliver to the local community.”          2018.                                     In addition to receiving large outdoor   have the option to be supplied with
                                                                                               organics bins, each participating        compost made from Bendigo’s organic
     Fosterville Gold Mine Vice President            Most of the schools have an average
                                                                                               school and kinder was also supplied      waste.
     Australian Operations Ian Holland said the      of three organics bins to manage
                                                     their organic waste and since the trial   with caddies and compostable liners      “The City appreciates the efforts of all
     Villages project was a unique opportunity
                                                     started an average of 6,012 bins of       for classrooms.                          the participating schools and kinders
     for the community that he looked forward
     to seeing roll out in the community.            food waste has been diverted from         City of Greater Bendigo Resource         that have continued with the service
                                                     landfill and made into compost for        Recovery and Education Manager           now that the trial is complete.”
     “It’s wonderful that our community groups       reuse.                                    Brooke Pearce said the participating
     have the chance to access funds for
                                                                                               students were proving to be great
     projects that think outside the box. There
                                                                                               waste warriors.
     are people in our community who have
     great ideas but need funding support
     to make them happen, as Fosterville
     Gold Mine was very pleased to
     partner with the City of Greater                                                                  Any school, kindergarten or childcare centre interested in
     Bendigo for the 2019 Great Ideas
                                                                                                      diverting valuable food scraps from waste bins can contact
     Grant.”
                                                                                                               the City on 5434 6000 to be included in the service.

20    COMMUNITY
You can also read