Lort Smith 2020 Impact Report
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Lort Smith 2020 Impact Report
Contents President’s Message 4 Leadership Message 6 Capital Campaign 8 Animal Hospital 10 Heidi’s Story 12 Adoption Centre 14 Leo’s Story 16 Community Outreach 18 Maggie’s Story 22 Financials 24 Acknowledgements 26 Cover: Audrey & Gaston Pepper
2020 Impact Report page 3
President's Message
The year 2020 will remain in all our On behalf of our Board I would like became a mobile reception and
memories for a long time to come. to acknowledge this outstanding drive-through service, where
I recognise not all those memories contribution and thank all staff for under strict guidelines and social
will be good for many people in our continuing their work throughout in distancing, nurses would meet and
community. The year was tough building and supporting the human- greet our patients and clients would
– the isolation, loss of lives, jobs animal bond. receive personal calls from treating
and freedom due to lockdowns Our founder, Louisa Lort Smith vets to update on diagnosis and
and the uncertainty of when it all began with a mission to help treatment.
would end. During this time of a members of the community who were The team also progressed our Stay
global pandemic and lockdowns, of lesser, means to access veterinary and Grow Strategy. We commenced
Lort Smith remained open and care for their animals. In 2020 building our second site at Berwick
committed to animal wellbeing we remained true to this purpose. Road, Campbellfield and were able
and care. While the year created obstacles to remain on track for opening in
Lort Smith Animal Hospital was with lockdowns and restrictions, October 2021. Our new community
recognised as an essential service, I am very proud of how we adapted. veterinary centre will build on Lort
and our staff – vets, vet nurses and Smith’s iconic legacy to provide
Our team continued to provide animals with affordable, high-quality
customer services – all remained at world-class care, offer critical
their posts seeing many sick and vet care to those in and around
emergency services and 24/7 Melbourne’s north.
injured animals. support for inpatients. Our carpark
Lort Smith
It was a busy year for Lort Smith on It is the combined generosity of so so many fronts. Congratulations to many people that helps support all for their dedicated veterinary, the critical human-animal bond. nursing, client service and Working together with our team, administrative support – including our supporters and partners the many passionate volunteers ensure Lort Smith’s world-class who devote so much of their time to care continues to advance and our organisation’s mission. be accessible for all people I would also like to extend my and their animals. thanks to the board of directors who volunteer their valuable time and expertise to this outstanding organisation. Finally, but importantly I want to thank the incredibly generous donors, bequestors and supporters who enable our organisation to Best wishes, provide such an essential service Barbara Pesel to the community. President, Lort Smith Board Barbara Pesel and Louis 2020 Impact Report page 5
Leadership The year was one that created even more
emphasis on Lort Smith’s most important focus,
Message the human-animal bond. We saw so many
concerned pet carers coming through our
doors as they picked up on medical issues while
On behalf of the entire leadership team at sharing more of their lives and their work spaces
Lort Smith we are really pleased to have the with their pets. And unfortunately as always,
opportunity to reflect on the year of 2020. accidents continued to occur.
This year was for all of us one of the most As Lort Smith Head of Hospital, I’d like to thank
poignant reminders of how fragile and resilient the many clients who bring their beloved pets to
we can be, as individuals, and as organisations. our Animal Hospital. These people are part of a
The pandemic disrupted lives and caused long and proud history based on a pay it forward
chaos, showing no mercy and impacting life philosophy where full fee paying clients subsidise
all across the world. Like many others who the care of animals for people who can’t afford
provided essential services during COVID-19 to pay.
lockdowns, our organisation was put to the test. While during lockdown we were forced to
We continued to operate through each lockdown change our Adoption Centre service, so that we
and meet an exceptional demand for our vital had people meeting animals by appointment
services over the course of the year. only. The team worked very hard to ensure
We are extremely grateful to all our vets, nurses, surrendered animals found homes either in foster
customer service and administration staff who care initially or were rehomed as quickly as
kept going through 2020 to care for our pets. possible during COVID-19.
For many, the companionship of their pet was all We know in the community the demand for
they had to rely on during lockdown. companion pets outstripped supply as the
Lort Smith
enquiries and speed in which animals were us down. We are on track and are all looking adopted attested to this situation. forward to the opening in October 2021. For many months our amazing pet therapy It represents the growth of the organisation and teams, as well as onsite volunteers, were put demand for our services across the community. on hold for any volunteering duties during On behalf of the entire team at Lort Smith we COVID-19 lockdowns. We know many of the wish to thank our incredible board of directors, hospitals, aged care and youth justice centres especially President Barbara Pesel for their missed the interactions with the volunteers and continued work and support of the organisation’s their very special animals. These services slowly progress and growth. resumed and volunteers also gradually returned Last, but most definitely not least, we must to the Animal Hospital and Adoption Centre by acknowledge all our donors, bequestors and the end of 2020. supporters, who throughout this year gave During the year 21,807 animals received care generously to our organisation. We thank you. at Lort Smith – this included standard as well as Lort Smith is an iconic Melbourne institution, which emergency consultations. In addition, $1.9 million is relied upon every day by our community for was given to clients in need in discounted fees. high-quality affordable veterinary care. Thanks to Our Adoption Centre rehomed 598 animals everyone who supports our organisation we are including cats, dogs, rabbits, Guinea pigs and able to be there when our community and their ferrets. They also provided temporary care for pets need us most. 46 Emergency Welfare Assistance animals on behalf of carers experiencing crisis in their lives. We’re so excited to see the progress made on the building of the second site at Campbellfield Dr David Cunliffe and happy that this difficult year has not slowed Head of Hospital 2020 Impact Report page 7
Our Future Is In Your Hands
CAPITAL CAMPAIGN
In 2019 Lort Smith launched its With the support of our generous Construction of Lort Smith’s
“Our Future Is In Your Hands” philanthropic community, we have Campbellfield site continued
Capital Campaign to support the raised $5 million via our Capital throughout 2020, and we will
vision of our plans to Stay and Campaign so far, with $835,000 soon be able to provide low-cost
Grow. In 2020 this vision became raised throughout the year. veterinary services, improved
a reality with work commencing We were very pleased to receive adoption centre facilities, more
on the construction of our second a grant during the year from support for pet carers in crisis
site of Lort Smith in Campbellfield, the Victorian Government of and help to reduce pet surrenders
including our new community $150,000 for the veterinary centre through behavioural support.
veterinary centre, adoption centre component of our Campbellfield Our second site in Campbellfield
and dog park. site. Lort Smith was among a small will also have an off-lead dog park,
While the work commenced in number of animal care and welfare helping to bring a community of
2020, we are still seeking to organisations to receive an Animal animal lovers together.
raise funds to finish the project. Welfare Victoria grant in 2020. Our Campbellfield site is expected
Our Capital Campaign has an The Animal Welfare Victoria grants to open in October 2021.
ambitious target of $20 million to program provides grants to not-
redevelop our existing site in Villiers for-profit organisations aiming to
Street, North Melbourne and improve responsible pet ownership
our second site in Campbellfield. and provide better animal
welfare services.
page 8 Lort Smith
Our mission is to improve the health and
happiness of animals and the people who
care for them, and we aspire to provide
animal healthcare and wellbeing that is
world-class – regardless of the financial
circumstances of the pet’s carer. With a
second site in Melbourne’s northern suburbs
Lort Smith will serve more Victorians and
their animals by providing quality care to
people living in the area.
Construction on our second site, Campbellfield
“We are so lucky to have such
dedicated and skilled vets and
nurses at Lort Smith, as well
as the amazing facilities there.”
Catherine, Client
Nurse Steve & Dr Jane
2020 Impact Report page 9
A busy Animal Hospital Our vets, nurses and customer Our dedicated vets and nurses The demand for quality and service staff were some of the were not doing any routine affordable veterinary care few people across Victoria that pet health checks or standard continued to grow in 2020, as has continued to work on the frontline vaccinations during the lockdown been the trend each year, making through COVID-19 lockdowns periods, as the priority was on the need for dedicated supporters in 2020. essential services and providing even more important. We increased Access to emergency hospital emergency care only. the number of vets and nurses from care for animals who became During the year, our vets and nurses 2019 in order to meet the demand sick or injured remained critically were performing triages in the of emergency cases throughout important during the challenging carpark in client’s cars to minimise the year. times of lockdown and restrictions. the risks of spreading COVID-19. Staff were required to be extremely The adaptability of our teams to vigilant in managing the risks adjust and continue to serve the of infection from COVID-19 to community were demonstrated protect themselves while caring for daily, and processes also had seriously ill animals. While many to change. are highly trained in infection Nurse Leah, a 10-year veteran of control practices, the nature of the Lort Smith was one of the frontline pressures on hospital staff were heroes who braved all the dangers extreme. to help save animal’s lives. Nurse Leah and Charlie page 10 Lort Smith
COVID-19 Impacts:
Lort Smith remained open during 25,740
lockdown with a focus on accident, PATHOLOGY
65 VETS & 21,807
emergency and critical care for our TESTS
animals. 116 NURSES ANIMALS RECEIVED
Our volunteers were not working with VETERINARY CARE
us during this time and were greatly
missed by all.
Emergencies increased for our animal
hospital staff.
2020
There were significant pressures on SNAP
SHOT
staff as they dealt with increased
emergencies and managing risks of 43 PHONE
COVID-19. CALLS RECEIVED 823 CT SCANS
All administration staff moved to a EVERY HOUR PERFORMED
working-from-home model.
Pet therapy teams were unable to
visit aged care facilities, hospitals and
youth justice centres.
Online workshops were run with a
dog behaviourist to support our pets
our pets to adjust to people returning
$1.9M OF ADDITIONAL 941 DENTISTRY
to work post COVID-19 lockdowns. PROCEDURES
DISCOUNTS GIVEN
TO CLIENTS IN NEED
2020 Impact Report page 11Heidi's Story
Heidi arrived at Lort Smith with an hard to imagine how an animal like the skin would hold or become
extensive list of injuries resulting Heidi must feel when they come infected,” said Nurse Jessica. “She
from a severe dog attack. Her into our care. Sore, scared, unsure was on multiple antibiotics and pain
experience left her with a large of who all these strange people are. relief. We just monitored her and
wound on her back, a dislocated hip We do everything possible for hoped she would pull through.”
and deep bite marks all over her animals while they’re in our care, “She did not wag her tail once the
tiny body. to set them up for the best life entire time she was in hospital,
These injuries only added to all the possible once they leave us. no matter how much attention or
other medical issues this sweet little The most pressing concern was cuddles she received. She just sat at
dog has had to live with — losing a large gaping flap on her upper the back of her enclosure with her
an eye from a previous dog attack, back, as well as the multiple deep head down. It was heartbreaking
being lame from a torn cruciate puncture wounds on her throat and to see this tiny dog look so …
ligament, and having a mouth full of rump. We cleaned, sutured and defeated.”
rotten teeth. bandaged her wounds, placed her Thankfully, on the third day, Heidi
As soon as Heidi came into our on fluids and monitored her around- began to move. It was only to lick
care, our team immediately got the-clock in our intensive care her bandages — which meant she
to work administering pain relief, unit for a few days to make sure had to be fitted with a cone — but
cleaning her wounds and creating she would heal. it was enough of a sign to our
a plan for the surgeries she would “The first couple of days were team that Heidi wasn’t giving up.
need once she became stable. It’s tough, as we were not sure if That she was strong enough to be
cleared for surgery.
page 12 Lort SmithA right excision arthroplasty was
performed on Heidi’s hip the next
day and then Nurse Jessica took
Heidi home with her to recover in
peace and quiet.
Despite caring for animals all day
as part of their job, a large number
of our staff are also foster carers.
They volunteer their time outside of
work to continue to provide these
animals with the best care possible.
After a few weeks in foster care,
Heidi came back to the hospital
a different dog. Sassy, sweet and
lapping up all the attention, we
couldn’t believe this was the same
girl who wouldn’t look any of us in
the eye just weeks before.
We gave her a full dental, including
removing seven rotten teeth, and
performed cruciate ligament
surgery on her right leg. This sweet
girl was finally ready to be adopted
when she met Phillip.
Phillip & Heidi
2020 Impact Report page 13An Adoption Centre with heart Our Adoption Centre was also the Adoption Centre. Our volunteers also required several medical impacted by COVID-19, and while the were unable to be onsite for most procedures, and some required team continued to offer sanctuary, of the year, and the number of dogs significant and expensive veterinary rehabilitation, welfare and look for available for adoption reduced treatments. This is an important part new homes for surrendered pets, significantly during lockdown. of Lort Smith’s charity work in caring there was a change to how the team Volunteers returned to work in the and treating animals which totals went about their work. Adoption Centre towards the end thousands of dollars. Due to COVID-19 restrictions people of 2020. Although some animals are quickly were restricted from accessing the Lort Smith has a philosophy that rehomed, others can remain in our Adoption Centre at any time and the means we will never euthanise an Adoption Centre, or with foster meeting of animals occurred through animal that is capable of being carers, for many months. They will all appointment only. This allowed the rehomed, no matter how long it takes. receive exceptional veterinary care, team to manage all COVID-19 safety The Adoption Centre team ensures rehabilitation or training to ensure requirements as they went about that animals find the best home for they are ready for their new home finding new and loving homes for their needs. and are able to thrive. surrendered animals. In 2020, the Adoption Centre In addition to rehabilitation and The team, who is made up of rehomed 598 animals including: rehoming, the Adoption Centre dedicated staff and volunteers were 494 cats, 84 dogs, 20 pocket pets. provides a critical missing link in the unable to spend much of 2020 in Many animals that were rehomed community’s social support network page 14 Lort Smith
through its Emergency Welfare
Assistance (EWA) program.
Through the EWA program, the
Adoption Centre provides a safe
and supportive place for animals
of people in crisis, and as soon as
carer’s situation has stabilised, we
reunite them.
During 2020 Lort Smith cared for
46 beloved pets as part of the EWA
program. We provided full medical
care, exercise, a healthy diet, lots of
cuddles, and emotional support to
each dog, cat, guinea pig and even
a bearded dragon.
Even with the challenges of 2020
and the global pandemic our
Adoption Centre was able to
provide many valuable services, and
Adopter Edan with Animal Welfare Officer Vivienne
significant numbers of animals found
new homes, which is only possible with
the support from giving members of
the community – our greatest thanks
to all those who give so generously.
2020 Impact Report page 15Leo's Story dementia, and a myriad of other
ailments. Leo endured countless
grief making every single day a
challenge for Janine.
anaesthetics, medications and “Understanding the grief and
recoveries. Lort Smith and his foster feeling sad too, Paula (Leo’s foster
carers never gave up on him. carer and good friend of Janine),
Leo arrived at Lort Smith in April A very vocal boy, it was discovered checked in with me almost every
of 2020. The 13-year-old ginger that Leo was mostly deaf, hearing day, and we continued our months
boy had suffered a fractured hind only at the extreme ends of the of updates on Leo’s progress,”
tibia (one of two bones that makes sound spectrum. This did not remembered Janine. “Something
up the lower rear leg), and his impinge on his personality, always inside me wanted to help Leo,
humans could no longer afford his chatty and talking through his yet I didn’t want to disrespect the
treatment. Putting Leo to sleep, wisdom and experiences became memory of Kitty either.”
they thought, was their only option. his hallmark, in the ward, in the So, with deference for the loss of
Fortunately they brought Leo to cattery and with his foster carers. Kitty, after a few weeks of getting
Lort Smith – a place of compassion, About seven months after his ready, Janine and Leo had a date,
rehabilitation and a strong arrival at Lort Smith, Leo was ready and the human-animal bond could
philosophy against euthanasia. to face his brave new world. But, not have been stronger. Janine and
The vets assessed Leo and decided how to rehome this very special boy Leo hit the jackpot!
he could be saved, rehabilitated with his idiosyncrasies? He was not Janine recalls a poem that
and go on to live a happy life with for everyone. resonated at the time: “Sending
a new human companion. The universe conspired, as it so you a whisper from heaven … I’m at
Leo underwent countless scans, often does, with the sad loss of peace with my purrs … please open
surgery, treatments and physio. Janine’s ginger boy of 19 years, your home and heart to another cat
During this time, he was checked Kitty. His loss left an unimaginable who needs your love and home.”
for hypothyroidism, a heart murmur, broken heart, and a profound
page 16 Lort SmithLeo recovering Leo loving life
“He has brought sunshine into my love,” shares Janine. “Lort Smith “It takes a village,” Leo’s foster
life and it feels wonderful watching and Leo’s foster family – Paula, family added. “And we are
him in the courtyard, negotiate the Craig and Chow, are miracle
stairs and enjoy life especially after workers and so kind hearted for
so grateful to have the
his injuries and rehabilitation. No saving Leo – they’ve given him a opportunity to rehabilitate
more setting the morning alarm, new life.” – Janine animals that deserve a
Leo meows when its time to get up. A wonderful adoption story second chance and bring
I am so blessed to have Leo in my – by Paula and Janine their humans such joy.”
life to shower him with care and
Valentine
2020 Impact ReportIn the assessed the challenges of the
pandemic. This presented an
and delivered on hand hygiene,
social distancing, mental health
Community opportunity to review our programs,
engage with our volunteers through
and resilience. Further training on
animal handling was developed in
Zoom meetings instead of face to conjunction with the RSPCA, and
Lort Smith volunteers are highly face, and make preparations for for volunteers in client-facing roles,
dedicated individuals who are an when volunteers could return. compassion fatigue training.
integral part of our organisation. Volunteer engagement staff Lort Smith is incredibly grateful to
They embrace the role of Lort conducted a survey to track our committed team of volunteers
Smith in the community and volunteer satisfaction and better who, in the face of adversity of
contribute goodwill, commitment understand our volunteers, 2020, continued to provide vital
and expertise since Louisa Lort finding that 99% felt valued by support to ensure we are able to
Smith and a group of volunteers Lort Smith, and 98% found their provide essential services to people
founded the hospital in 1936. work rewarding. Four out of five and their animals.
Lort Smith relies on both onsite volunteers said that COVID-19 did Lort Smith was built on the
and offsite volunteers to drive our not impact their desire to volunteer.
foundations of two pioneering
programs, including in the laundry, Ten volunteers joined the Volunteer community contributors, Louisa
cattery and kennels, administrative Advisory Committee this year, Lort Smith and Lady Frances Lyle.
tasks, concierge, foster care, which provides another avenue Volunteers are a vital part of the
and through the Lort Smith Pet for volunteers to give feedback on fabric that makes up Lort Smith.
Therapy program. and contribute to the future of our Their important work positively
This year, we made the difficult programs. impacts on the lives of every animal
decision to put our volunteering In response to the pandemic, a we care for together every year.
programs on hold while we suite of training was developed
page 18 Lort SmithIn 2020 our
363 volunteers
helped us in the SPENDING 5678 HOURS THE 12 VOLUNTEER ADVISORY
VOLUNTEERING IN THE COMMITTEE MEMBERS SPENT
following ways: LAUNDRY, CATTERY AND 284 HOURS ATTENDING
KENNELS AND ENSURING MEETINGS, WORKING GROUPS
ANIMALS IN THE ADOPTION AND ENGAGEMENT ACTIVITIES
CENTRE HAVE A CLEAN
ENVIRONMENT AND ARE
PROVIDED WITH ENRICHMENT
FOSTERING AND SOCIALISATION
1070 ANIMALS VOLUNTEERING 75 HOURS
SUPPORTING CLIENTS
IN THE CONCIERGE ROLE
PROVIDING 835 HOURS 89 HOURS VOLUNTEERING AS
OF VOLUNTEER SENIOR ADOPTION CENTRE 504 HOURS PROVIDING PET
ADMINISTRATION SUPPORT VOLUNTEERS SUPPORTING THERAPY AND AROUND
INCLUDING WRITING STAFF WITH INDUCTIONS, 5000 INTERACTIONS WITH
SYMPATHY CARDS INTERVIEWS AND MENTORING PATIENTS, RESIDENTS, CLIENTS,
FOR BEREAVED CLIENTS NEW VOLUNTEERS LOVED ONES AND STAFF
2020 Impact Report page 19We are fortunate to have the This year, Lort Smith piloted a was acknowledged by the Victorian support of almost 400 dedicated new volunteer role, the Concierge Health Promotion Foundation. individuals who donate their time, Volunteer – striving to improve the The program was a finalist in the talent and knowledge. client experience that the Animal 2019 VicHealth Awards category: Onsite volunteers provide crucial Hospital offers. Improving the health and wellbeing help across the organisation Concierge volunteers welcome of young Victorians. including in the laundry, cattery, clients and help minimise waiting It is hoped that the success of the kennels, administrative tasks and times in the busy reception area; program, that helps to engage bereavement support for those who provide directions and general at-risk youth will continue in 2021. have lost a beloved pet. information; guide and orientate Lort Smith is incredibly lucky to Offsite volunteers open their homes visitors around the Animal Hospital; have a committed group of to animals in need through foster and assist with weighing dogs and volunteers. Ensuring Lort Smith care; and the Lort Smith Pet Therapy answering queries. can deliver valuable outcomes for program has a 32 year history, The successful pilot has enabled the community is truly a significant helping deliver the benefits of the further development of the role team effort. human-animal bond to vulnerable and an expansion is anticipated members of the community. in 2021. These essential roles performed Additionally, this year the important by Lort Smith volunteers help us to work Lort Smith pet therapy provide a service worthy of being provided as a part of the Parkville called world class. Youth Justice Pet Therapy Program page 20 Lort Smith
Kirsty with Olive & Margaret with Toby 2020 Impact Report page 21
Maggie's Story Six-year-old Pekingese Maggie Unable to commit to Maggie’s Determined to do what was best arrived at Lort Smith in seriously uncertain future, her carer for Maggie, the team enlisted one bad shape. surrendered this sweet girl to Lort of Lort Smith’s most experienced She was so lethargic and Smith. Dr Jonathon performed foster carers, and staff member of dehydrated; she could barely lift the surgery to remove her infected 13 years, Jacqui. her head. Dr Jonathon gave her uterus and ovaries the very next With a whopping 338 fosters under pain relief and examined her. morning. her belt, Jacqui’s experience with He quickly realised she had a life- Her surgery went well but given feeding at-risk companion animals threatening uterus infection known how sick she was, Maggie made her the perfect choice. as pyometra. developed hyperthermia and a “Maggie would sleep for 23 hours a This infection is one of the most slower heart rate, which needed to day when she first came home with common reproductive emergencies be closely watched in our intensive me,” Jacqui said. “But that one hour seen in our veterinary emergency care unit. Our dedicated nurse of the day, she’d come out of her rooms. It typically affects older, team syringe fed Maggie to keep shell … She wanted nothing more undesexed female dogs and sadly, her strength up and knew Maggie than to be cuddled and cradled like due to the condition of her tired was pain-free when she would a baby.” body, we suspect that Maggie’s wag her tail in appreciation. But uterus had been overused. she still couldn’t eat on her own. page 22 Lort Smith
“Luckily we were able to do it all
in one go,” Dr Jonathon said. “This
is often the case with dogs with a
history like Maggie, they have a
range of issues that haven’t been
treated.”
Luckily Maggie’s lumps were
nothing to worry about and she was
very quickly adopted by a lovely
family living on the Mornington
Maggie
Peninsula. This beautiful girl will
now get to spend her days feeling
the fresh air in her fur and the
“Maggie is one of the sweetest, Maggie back into the hospital to
saltwater on her paws. And her
most quirky dogs I’ve ever met.” have it checked out.
bright future is all thanks to the
Within days, Maggie was happily Now that Maggie’s immediate incredible support of our donors
eating on her own, and by day issues with her pyometra were and bequestors. We would never
seven, Maggie was out and about resolved, Dr Jonathon was able have been able to dedicate as
on adventures to the park and to have a more thorough look at much time, care and resources to
beach with her foster family! Maggie’s overall health. While her recovery if it wasn’t for the
But during one of their many under anaesthetic for her lump generosity of so many people.
cuddles, Jacqui noticed an unusual check and skin tag removal, he
skin tag above Maggie’s eye and gave her an oral exam and realised
a lump on her rump. She brought she had a tooth that needed to be
removed. She also needed her ears
cleaned.
2020 Impact Report page 23Financials
STATEMENT OF FINANCIAL PERFORMANCE STATEMENT OF FINANCIAL POSITION
Revenue 2020* 2019 Assets 2020* 2019
Veterinary Revenue 16,150,035 15,012,414 Cash and Other Equivalents 17,443,520 16,360,428
Adoption and Surrender Fees 122,827 154,895 Investments 19,330,135 16,588,757
Bequests, Legacy, and Trusts 6,492,141 9,917,457 Trade and Other Receivables 2,090,077 1,877,416
Donations and Fundraising Income 4,031,197 1,502,874 Inventories 428,647 489,678
Dividends and Interest 1,038,510 964,612 Prepayments 91,908 65,015
Other Income 2,599,400 221,147 Property, Plant and Equipment
38,054,652 36,332,159
and Intangible Assets
Total Income 30,434,110 27,773,399
Total Assets 77,438,939 71,713,453
Expenditure
Liabilities
Veterinary Expenses 5,963,884 4,703,984
Trade and Other Payables
Discounts to Customers 1,930,523 1,566,210 1,813,084 2,591,323
and Lease Liability
Adoption Expenses 384,779 334,346
Employee Benefits 2,385,740 1,934,528
Event, Campaign, and Mail-out Costs 658,273 547,302
Total Liabilities 4,198,824 4,525,851
Corporate and Administration 728,712 733,575
Net Assets 73,240,115 67,187,602
Wages and Employee Related Costs 14,335,532 13,401,084
Total Expenses 24,001,703 21,286,501
Net Profit/Loss for Year 6,432,407 6,486,898
*unaudited accounts at the time of publication
page 24 Lort SmithRevenue Expenditure Assets Liabilities
$30,434,110 $24,001,703 $77,438,939 $4,198,824
53% Veterinary Revenue 25% Veterinary Expenses 22%
Cash & Other 57% Trade & Other Payables
Equivalents
1%
Adoption & 8% Discounts to Customers 25% Investments 43% Employee Benefits
Surrender Fees
21%
Bequests, Legacy, 1% Adoption Expenses 3%
Trade & Other
& Trusts Receivables
13%
Donations & 3%
Event, Campaign & 1%
Inventory &
Fundraising Income Mail-out Costs Prepayments
12%
Dividends, Interest, 3%
Corporate & 49% Property, Plant
Rental & Other Income Administration & Equipment
60% Wages & Employee xxxxx
Related Costs
2020 Impact Report page 25Acknowledgements
Lort Smith would like to thank the following organisations We would like to acknowledge our
for their continued support and assistance to deliver on our Guardian Circle members and
mission to improve the health and happiness of animals and Major Supporters for their generosity
the people who care for them. throughout the year:
Guardian Circle Connie Kokkinis
Stephen Alomes Selin Lanzafame
Samantha Baillieu AM John Levy
Claudia Bisazza Lindisfarne Foundation
Graham & Ann Sally Lindsay
Cunningham Maria Lui
David Diviny Rick Macdonald
Peter & Lucy Downer Beverley Milne
Allan Eccles Susie Palmer
Virginia Edwards AM Barbara Pesel
The Yulgilbar Foundation
Meredith Evans Graham Phelps
Professor Richard Fox David & Anne Pitt
Stefano & Vicki Giorgini Richard Rose
Gourlay Charitable Trust Janice Sabin
Dr John Harte Alastair Stott
Jeanette Harvey Peter & Sandra van
Dr Angus Henderson Rompaey
Elouise Holmes Sue Webb
Dellis Kaye Patricia Werner
page 26 Lort SmithMake a donation
Major Supporters Miriam Faine McMullan & Bird
Raymond & Kathi Adams Dr Leon Fennessy The Late David & Every donation, big or small, makes Payment Details
Charitable Fund (deceased) Judy Moate a difference to Lort Smith and the
square Visa square MasterCard
Ryan Allen Fitzgerald Frisby Richard Muirden animals in our care.
Landscape Architecture all donations $2 and over are tax-deductable. card number
Cheryl Baer Elisabeth Murchison
Stefano Giorgini ———
Smantha Baillieu AM Netwealth Investments expiry date
Vicki Giorgini I would like to become a Pet Protector
John & Lorraine Bates Limited
by making a regular monthly gift of: name on card
David Bennett Caroline Goulden Barbara Pesel Shandy and Brandy
square $15 a month signature
The Late Don Bennett Gourlay Charitable Trust Bev Phelts
square $35 a month
Hazel & Arthur Bruce Catherine Gray Trust The Ross Raphael
Bequest managed by Sally Guerin Memorial Fund managed Lort Smith's work was greatly square chosen amount: $
— OR —
Equity Trustees by Equity Trustees ———
Guild Insurance helped by gifts from bequests. I would like to make a one-off donation of: square Cheque/money order enclosed,
Guy Campbell Deborah Reich
Dr Ananda Gunatunga These generous contributions made payable to Lort Smith
Carnegie Family Janice Sabin square $25 square $50 square $100
David Hall together with (one-off donations only).
Chasam Foundation Irini Agapi Charitable Fund Greg Shalit help us continue our mission: square chosen amount: $
Lady Southey AC to improve the health and ——— ———
Jackson Chen Phillip Hamilton
Rohan Stanton Your Details Please return this form to:
Lorna & Paul Christiansen Hanlon Foundation happiness of animals and the
Adrian Cohen Henderson Family Lyn Templer first name Fundraising Team
people who care for them. Lort Smith
Mathilda Cohen Foundation Pty Ltd Rob & Glenda surname
Thomas Endowment 24 Villiers Street
Funded by Collier The HMA Foundation
Dr Dario Toncich address North Melbourne VIC 3051
Charitable Fund, a donor Elouise Holmes
of Lord Mayor’s Charitable Bronwyn Hughes Barbara Vial special thanks to ragamuffin pet suburb/state or call 03 9287 6419 to make a donation
Foundation photography for their services, and over the phone.
Jeannette and Keith Ince Robert Webb
hoopoe for the design of this report. postcode d.o.b.
The Cook Family Sue Webb ———
The JTM Foundation
Department of Justice Charles Yeung telephone
square Please send me information about
Emma Koch
& Community Safety leaving Lort Smith a bequest in my Will.
Connie Kokkinis Yi Fong International mobile
Ensign Laboratories Pty Ltd PET PHOTOGRAPHY
The Lyle Foundation To view our Privacy Policy, please visit
Meredith Evans email
www.lortsmith.com/privacy
2020 Impact Report page 27Thanks to your support Animal Hospital
24 Villiers Street
we can be here North Melbourne VIC 3051
03 9328 3021
for every animal. Adoption Hub
Always. 38 Villiers Street
North Melbourne VIC 3051
03 9287 6426
Donations & Fundraising
03 9287 6419
Capital Campaign
03 9287 6415
Bequests
03 9287 6430
Volunteering
03 9287 6424
Email: info@lortsmith.com
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