Magnetic Island Community Care - Strategic Plan 2018-2021
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Magnetic Island Community Care - Strategic Plan 2018-2021
Our Vision
To be the principal Aged Care and Disability Services provider on Magnetic Island.
Our Mission
To provide quality Aged Care and Disability services, promote independence and individual choice in the administration and delivery of care services and facilitate inclusion and
engagement with the Magnetic Island Community.
Our Values
Safety and quality Transparency
Ensuring the safety and welfare of people who use our services through the Acting honestly, ethically and with integrity.
provision of quality support services and practices. Collaboration
Care and respect Fostering cooperation and participation between MI Care, those that use our
Promoting to mutual benefit, care and respect between MI Care, people that use services and other stakeholders.
our services, carers, members, staff and other stakeholders. Pride and passion
Commercial astuteness Taking pride in the work we do and our place as one of Magnetic Island’s pivotal
Being organisationally agile and, forward-thinking, to ensure MI Care constantly organisations, being passionate about delivering quality services and maintaining the
evolves and adapts to meet future challenges. trust and respect of our community.
Our service and care principles – in all that we do, we aim to
• treat everyone with respect and courtesy;
• recognise that everyone is different, possesses unique individual experiences and background and therefore has something to contribute;
• make sure people who use our services, their family and carers have timely access to accurate and quality information, necessary to make informed choices about
the type of care and support they require.
• provide support and guidance to those that use our services, and their carers to offer choice in the administration and delivery of services;
• work with those that use our services and their carers to provide a clear and comprehensive care plan outlining agreed services, and regularly review care needs
and services, especially if individual circumstances change;
• assist people who use our services and their family/carers in navigating the assessment and referral process, to help facilitate access to services and collaborate
with other agencies where necessary, to enhance service outcomes;
• securely manage personal information, to ensure privacy and confidentiality;
• encourage and respond to comments and/or complaints about your care and services; and
• explain our fees and charges and be open and transparent in our billing practices.
Magnetic Island Community Care 2018-2021 Strategic Plan Page 1 of 5Our strategic goals for 2018-2021 focus on four key areas:
• Quality of service
• Supporting our people – employees and volunteers
• Consolidation and expansion of services
• Stakeholder engagement and partnership
Strategic Goal 1: Continuous, ongoing focus on quality services
Objectives Actions How we will know we are doing this
(outputs and outcomes)
Be recognised and acknowledged as a best practice Achieve and maintain external certification against The following certifications in quality are maintained.
provider. sector quality standards. • Department of Health Aged Care Quality
Standards.
Communicate the certifications and accreditations we Certifications and accreditations are acknowledged,
have achieved into our service awareness and celebrated and publicised.
branding initiatives to identified stakeholder groups.
Seek regular feedback on the quality of our services, Conduct user surveys to assess quality and identify Include quality component into annual review of care
and act on the feedback to achieve continuous opportunities for improvement plans
improvement Re-publish compliments and complaints procedure
Reporting of compliments and complaints to Action taken and documented to make
management committee and care team for assessment appropriate/necessary improvements
Have clear, concise and accessible work methods that Commission a review and revision of current MI Care Publish and communicate revised policy and
drive best practice and quality care. policies and procedures to ensure they meet best procedures by January 2019 – ensuring the care team
practice. is aware of them and know how to access them.
Magnetic Island Community Care 2018-2021 Strategic Plan Page 2 of 5Strategic Goal 2: Support our people
Objectives Actions How we will know we are doing this
(outputs and outcomes)
Instil confidence in the organisation’s future by Organise regular employee and volunteer meetings to Monthly employee meetings held and recorded with
encouraging a mutually open, active and participating discuss operational matters, encouraging input and volunteers invited every quarter.
culture with employees and volunteers. feedback from front-line delivery to service design and
improvement
Develop strategies to ensure a sustainable MI Care Ensure employees and volunteers have an annual Employee turnover rate of less than 15% is maintained.
workforce into the future. review of training and support. For employees this is
part of an annual performance and appraisal
discussion.
Training is funded and provided where appropriate.
(Also links to Strategic Goal 1 - quality)
Ensure employees are covered by the appropriate
industry award that is mutually beneficial to employees
and MI Care.
Embed the MI Care values into organisational Consult employees and seek input in the development The Strategic Plan and Mission, Vision, Values and
practices, to ensure mutual accountability. of the Strategic Plan and Mission, Vision, Values and care principles of the organisation are communicated to
care principles of the organisation. employees and volunteers (by end of 2018)
Ensure there is clarity regarding roles and PD templates reviewed by the end of September 2018.
responsibilities across the organisation, by reviewing
and revising Position Descriptions (PDs) and
PDs revised as required.
orientation policy and procedures (employees and
volunteers).
Orientation policies and procedures reviewed and
revised
Facilitate a safe and appropriate working environment Manage and maintain an effective information Implement new ICT system by January 2019
technology network, that is fit-for-purpose and supports
people in their work.
Ensure Workplace Health and Safety (WHS) meetings WHS meetings are held, documented and shared with
are held every second month the Management Committee
Employees have the necessary office facilities and Redesign of administration office to be completed by
equipment to carry out their duties efficiently and October 2018
effectively.
Magnetic Island Community Care 2018-2021 Strategic Plan Page 3 of 5Strategic Goal 3: Consolidate and pursue expansion of our care services
Objectives Actions How we will know we are doing this
(outputs and outcomes)
Expand and/or realign care service delivery to reflect Manage, promote and facilitate client transition to the An increasing proportion of MI Care services are
community need for new or increased services. Home Care Package system (+ NDIS), where provided and funded through the federal government
additional service need is identified or requested. Home Care Package system – as measured by
percentage of client care packages being managed by
Maintain + 65 CHSP/- 65 QCCP services for those that MI Care
do not require a Home Care package
Client survey and quality reviews (Strategic Goal 1) will Where appropriate, and as funding/financing permits,
inform any emerging need for new services. introduce new/revised services to the community.
Feasibility study to be conducted by CEO (with support
of Management Committee) to include stakeholder
engagement, business case etc. for independent
residential care facility option
Achieve and sustain financial stability to enable Sufficient funds are retained to provide an adequate Financial management is monitored, reported and
continuity of care provision, retention of skilled staff and Cap Ex reserve to meet future needs for building documented monthly by both the Finance Manager,
opportunity for expansion into new service provision to repairs and maintenance and vehicle replacement. CEO, Treasurer and Management Committee.
meet the needs of the Magnetic Island community.
Service delivery is monitored to ensure financial
viability (e.g. revenue meets expenditure on services –
not for profit but also not for loss)
Build a reserve fund to support expansion into new
services based on community need (e.g. options for
supported living).
Magnetic Island Community Care 2018-2021 Strategic Plan Page 4 of 5Strategic Goal 4: Stakeholder and partnership development
Objectives Actions How we will know we are doing this
(outputs and outcomes)
Promote and improve the visibility of MI Care among Ensure the community is aware of the services MI Care Clear evidence of more MI Care service information
fellow service providers and the wider community. provides and how to access them. made publicly available, such as:
Develop a MI Care website and publish readily • Information published on a new website
available resource and service schedules to adequately • Monthly service update newsletter is
depict the breadth of MI Care service capability and implemented and distributed to internal and
achievements in service outcomes. external stakeholders.
• Service schedules are published, across a
range of digitally available platforms, such as
council websites and My Community Diary.
• Periodic ‘subject specific’ user guides produced
and published – e.g. accessing Home Care
Packages, NDIS etc.
Focus on service partnership and engagement, to MI Care shows leadership by facilitating a Magnetic A six-monthly service provider meeting is facilitated by
ensure stakeholder agencies recognise MI Care Island service agency forum (GP practice managers, MI Care. Meetings are minuted and action is taken to
service capability and clients within the community Blue Care, Anglicare, QH clinic rep, Rotary etc.) to improve service to the Magnetic Island community
receive integrated (and improved) care. encourage service coordination and understanding,
and to identify any potential gaps in service provision
MI Care team attend relevant government and care
sector forums.
Magnetic Island Community Care 2018-2021 Strategic Plan Page 5 of 5You can also read
