Maynooth University Residences Handbook
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Maynooth
University
Residences
Handbook
1
Fáilte chuig This handbook is for
Ollscoil Mhá Nuad residents of campus
accommodation.
Contents
Services for Residents 4
Living on Campus 10
Cleaning & Housekeeping 14
Facilities within Residences 20
Your Responsibilities 26
Departing the Residences 34
3
The Residence Office
Services
This is the administrative centre for the
Residential Services. The Residence
Office is in the Courtyard Plaza beside the
for Residents
Reception. You can contact us by calling
into Reception or by email or phone.
Email Residence.office@mu.ie
Phone + 353 1 708 3322
Using The Residences The Residence Office will communicate
Emergency On-Call Service with you via the App notifications and
All residents will be asked to identify the email address you used when
themselves by name and room. you registered for your room.
Reception Emergency Out
Photo ID is required by all residents
Reception operates for the academic of Hours Service calling for a lockout. The drop-in service will use the
year from September to June and is Out of Hours Services
drop-in office at the Reception
the first point of call for residents for all Security provide an emergency on-call You may be asked for ID at any
in the courtyard plazza.
issues while living on campus. service to all residents on campus. time by Security / member of the
Issues they can assist you with include: Residence Office or their agents.
Reception is located on the ground
floor in the Courtyard Plaza under Birch – Medical Emergencies The on-call system is confidential and the
Tower. – Order and safety at the Residences details of any call you make will not be
or concern about noise disclosed to any other resident. Anonymous
Reception Opening Hours calls will not be responded to as they
– Welfare Issues Online Services
Monday to Friday (in Term) pose a risk to security staff and if bogus,
9am – 7pm – Fire Safety or Alarm Activation All links to online services are on your
can distract them from priority security
– Maintenance Emergencies work putting other residents at risk. resident account which you can access via
StudyWeeks (major systems failure) the App. To download the App – Go to the
Limited Opening Hours – Locked Out: If you become locked Please note emergencies are prioritised App or Android Store on your phone and
out during Out of Hours this is not during busy periods. Lock outs are search for “Student Residences Maynooth”
Weekends, Bank Holidays and Christmas considered an emergency but will likely to be a lower priority so it is
best to keep your own access card Once you have set up the App
Closed be facilitated. Residents that have
safe and with you at all times. you will have access to:
an excessive number of lockouts
Out of Hours (On Call) 01 7083929 will receive a warning and/or the – Maintenance online reporting
Email apartments.reception@mu.ie lock out service withdrawn. – How-to videos
Phone + 353 1 708 3365 Residences Security
Emergencies Out Of Hours – Inspections schedules
+ 353 1 708 3929 * – News and updates
– Resident’s information page
Please note that Security officers wear and
– Your Resident Account
use body cameras while on duty and your
interaction with them will be recorded. – E Induction
– Check-in / Check-out and Info
* operational Mon-Fri 7pm-9am,
– Residence online Handbook
24 hrs weekend & holidays. Not
operational Mon-Fri 9am-7pm – Cancel my room
4 5
Residents Drop-In Service Courtyard Residents will have their key card access
Do not leave your door unlocked. To open your door, hold your key up to programmed on their Student Card/
Drop-in services are offered twice weekly
Remember to make sure it is the lock until you see a green light. Mycard. If your Mycard /Student Card is
during term time for all residents. You may
locked if you are leaving the lost you need to replace the Student Card/
wish to drop-in to talk with Residence Office – Press down the door handle and open the
apartment, particularly for the Mycard first (Contact Student Records
Staff to discuss your room or facilities, door.
weekend, or if you are moving South Campus) and then we can add your
your community, the quality of your living – To lock your bedroom door hold your key
out at the end year or semester. room access at Reception. A one time
environment or any problems you may card up to the lock (outside) until it turns
red. Your bedroom door will always open only temporary keycard can be issued
experience that you have not been able to
from the inside. but residents must not expect to use this
sort out via the online services.
process excessively (more than twice).
This service is offered by senior staff of All Complexes:
Residence Office Staff. No appointment is Problems with Keycards / Door Locks
Access to Your Room Lockouts Out of Hours
needed and the Drop-in office is situated in – If you see flashing green/red lights on your
Key Cards 7pm to 9am
the Residence Reception on the ground floor lock it requires attention. Log your door lock
Using your Keycard weekends and holidays
of Birch (the tall tower in Courtyard 1) on the online for attention. You can also call into the
Call Security 01 708 3929
Courtyard Plaza. We encourage students reception for assistance if it is urgent.
Your key will open the block door,
to use the Drop-in support and welcome
apartment door and your bedroom
residents to bring along a student friend.
door. It will also allow you access to Looking After Your Key
Other third parties (such as parents) are Laundry and Post Room facilities. – Do not store keycards beside mobile
usually not appropriate to this setting phones. They can sometimes wipe the If you have locked yourself out after 7pm
River/Rye/Village programming on your card. during the week or at any time over the
and if your needs cannot be resolved or
Keycard Operating Instructions weekend, call Security 01 7083929 who
supported we will be able to help you to – Do not leave your keycard in the door lock.
choose another University support service. – Swipe the keycard in the top of the door It runs down the batteries. will come to your assistance. You must
lock with the arrow pointing down and – Do not give your keycard to anyone else, be at your apartment block when you
Drop-in Clinic opening times: towards you. including visitors in your apartment. ring Security for lockout assistance.
Monday & Wednesday 2-4pm, – Remove the keycard from the lock and – Copies of keys are not available.
during term time a solid green light will appear. You will be asked for your name and
– Do not lose or break your key. There is a
– Press down the door handle and open €5 charge to buy a new key or replace a room details on the phone. These
Drop in to the Reception (Ground Floor
the door. broken one. must be provided. You will be asked
Birch Tower) on the days and times
to provide photo identification before
opened starting Monday 24th September Unlocking your bedroom door – Look after your keycard like you would
you can be let into your room.
2018 until Wednesday 8th May 2019 your bankcard.
– Quickly swipe your keycard in the lock twice.
– You can put your keycard on a lanyard. Please take care not to lose your
– When you see a flashing green light, open
the door. card or lock yourself out.
– The door should now stay unlocked until you
There will be times when the security person
lock it.
Lockouts on duty is busy with emergencies. At these
– It is advisable to keep your door locked at all times, emergencies are prioritised and you
During Reception Opening Hours (9am
times. may have to wait if you are locked out.
to 7pm) If you lock yourself out during
– Locking your bedroom door:
the daytime (9am to 7pm) Reception will
– Quickly swipe your keycard in the door lock
facilitate access to your room. You will
several times.
be asked for ID before access is given.
– When you see a solid red light, close the door. Access can only be given to residents.
– The door should now be locked.
6 7
Your Safety On Campus Diversity in Apartments
Always be aware of your safety, On Campus
particularly at night.
One of the best things about living
Do not walk home alone at night. on campus is meeting new people
and making friends for life.
If you are walking home at night, make sure
that you do so on well lit paths (Car Park 9 Maynooth has a very diverse campus
is a good optional route from the town). and there are residents from many
countries, cultures, abilities, age
Be aware that the Moyglare groups, genders, religions, ethnicities,
Gate is closed at 8pm courses and educational levels.
You can make lifelong friends living
on campus. Take the opportunity
Your Community to get to know new people.
Living on Campus is a wonderful
You may live with a student with a disability.
opportunity. Each resident contributes Getting Started Here are some of the issues
Remember that sometimes a disability may
to how the living and learning community We recommend that in the first week that challenge the community
not always be obvious and the resident may
evolves in any one year. The community is
not wish to reveal or discuss their abilities. after move in you arrange an apartment balance:
established and maintained by achieving an meeting. This helps everybody to get to – Noise in or outside the residences
appropriate balance between each resident’s know each other and can be very helpful – Smoking and other fire and/or health
individual interests and the common to organise how the living arrangements hazards
good of the all the residents. The balance will meet everybody’s needs.
– Visitors who are not managed well
between independent living within the
Here is a sample Agenda by their host
community and respect for fellow residents
– Residents who do not participate
is key to a superior student experience.
well in housekeeping
Residents First Meeting – Insufficient regard to apartment
security and access doors
– Get to Know each other – Lack of respect or consideration for
– Agree A Housekeeping Rota fellow residents
Established
Opportunity – Discuss how the Post Box will
Superior
Experience Grow operate – see Handbook
– Having friends to visit – see
Living
Resident Contributes
Campus
Safe Visitors policy and handbook
guidelines
Fellow
Achieving Community Interest
– Use of communal areas
-kitchen, lounge, bathrooms
– Fridge and cupboard space
Secure
Balance
Student Learning Individual – Respect personal food and
equipment
Maintained – Security of the Apartment –
Independent
Key
see guidelines in handbook
Good
Appropriate
8 9
Be a good neighbour –
Living It’s your community
on Campus Don’t keep quiet about noise.
Call it into Security 01 708 3929.
Noise free Apartments Smoke Free Apartments
All apartments on campus are non-smoking.
Noise disturbances can occur any time of
There is no smoking allowed inside any
the day – not just at night-time. Residents, or
apartment, including inside individual
their guests, who create noise disturbances
bedrooms, stairwells, landings, lifts and
can upset the community balance and put
laundry and post room.
us in the position of having to reconsider
whether a resident should remain in the Residents who smoke inside, or allow their
community. Noise makers run the risk of guests to smoke inside are creating fire risks,
losing their room on campus and will not be and are disrespecting their fellow residents’
welcomed back in subsequent years. right to a smoke free living environment.
Smokers should be aware that they can Please note that electronic cigarettes are not
cause a noise disturbance if they are too accepted or allowed.
noisy when standing outside buildings.
Please be quiet when smoking outside Smoking outside the apartment, while
buildings. tolerated, can also cause annoyance to
fellow residents. Take care about how you
Don’t forget that during study or exam time, dispose of your butts and be mindful of
your timetable may be different to your those living on the ground floor who may
neighbour’s. Bear that in mind when you are have windows open. Smoke and noise can
going out or having guests to visit. find its way back into the residence.
10 11
Your Guests / Visitors – A guest not signed in for an overnight
must be vacated from the apartments by
Our Residence Guest Policy allows for each Summary
11pm at the latest and should leave quietly.
resident to have a visitor from time to time
– Do not risk your residency by – If a fellow resident breaches
and only with the express permission of – Be mindful at all times of the day (not just
holding parties, pre drinks or your enjoyment of your
fellow residents in the apartment. In our at night time) when you invite guests into
gatherings in your residence – apartment with noisy guests
experience guests can cause problems for the apartment. Your fellow residents’ need
it’s not worth it. do not hesitate to report it. It
their host and their fellow residents. If you for privacy, quiet and access to common
– Remember the Residence is a is too late to tell us about it the
decide to host a visitor to your apartment areas must get priority over guests at all
students’ only personal space, next day or when the noise-
you are expected to do so in a responsible times. Don’t monopolise the kitchen if you
so please do not assume makers have left. Call Security
manner. If the guest policy is considered to have guests and clean up after your own
that your friends are always 01 7083929 when the guests are
be breached the privilege to have a guest will guests.
welcomed by your fellow present and Security will make
be revoked. – Guests must not be left unaccompanied
residents an objective report of what they
in the apartment at any time. Under
observe. In this way it is security
Here are some guidelines in relation no circumstances should you go off – Visitors can get out of your
who are providing the evidence
to how to manage visitors: to lectures or shopping etc. leaving a control if there is excessive
of the problem not you.
– Be aware that you are responsible for guest in your bedroom. Guests found alcohol available. Remember,
unaccompanied will be escorted off the how they behave is your direct – All residents are expected
your guest’s behaviour at all times in
premises. responsibility (whether invited to co-operate fully with the
the residences. Keep the number to a
or uninvited). If they get out of Residence Office, Security
minimum (1 or 2) and choose your guests – A resident’s overnight guest must sleep
order you get to take all the or their agent in the safe
carefully. More than two guests at a time in their bedroom, not in common areas.
consequences. management of the residences.
is not recommended whether invited or For this reason 1 overnight guest is the
uninvited. maximum at one time.
– Overnight guests are not recommended – Guests are not authorised during exam
and if you take on the responsibility of periods and Orientation week and other
inviting a guest for an overnight they must times that may be published or advised to
be authorised and signed in online by 7pm you from time to time.
each day. The link is on the App and on – Maynooth University is not responsible
your Resident’s Account. for providing additional requirements for You may compromise your
– The frequency of having an overnight authorised overnight guests. Licence to Reside and/or your
guest should be kept to a minimum – Guests should be asked to bring photo eligibility to return to campus
and should not exceed 2 nights per ID with them in case they are asked by in subsequent years if you or
stay. Please do not plan to have guests Security to identify themselves. your guests (whether invited
regularly. – Residents who are found to be in breach or those who just turn up)
– All fellow residents must agree in advance of the Residence Guest Policy will be in do not respect your campus
if a guest is staying overnight and you do breach of their Licence to Reside. residences community.
not need to agree to your fellow resident – Residents whose guests attract
having guests if they have not shown you complaints from fellow residents (whether
respect in the past. from their own apartment or a nearby
– Authorised guests must be over the age apartment) will be asked to account for
of 18yrs. their guests’behaviour and may be found
– Residents under 18yrs may not have an to be in breach of their Licence to Reside
overnight guest but may have daytime and asked to leave.
guests.
12 13
Keeping your apartment clean is the
Cleaning & responsibility of all residents. As the
Housekeeping residences are self catering there is
no cleaning service provided.
You are responsible for your own room Shower Drains
(and en-suite bathroom if you have one). All Shower drains are cleaned out by
apartment residents together are responsible maintenance & housekeeping before
for keeping common areas clean and tidy for residents move in. With usage they can get
everybody. Play your part. blocked up and clogged due to use.
Residents are also asked to report if the You are responsible for keeping your own
apartment block, stairs or hallways are not shower drain clear by regularly cleaning the
clear of rubbish and obstructions – call drain. Flooding caused by blocked drains is
reception 01 7083365 to report. a breach of your Licence to Reside. Ask for
help if the drain is particularly bad.
Do not let bins accumulate in your kitchen
or apartment. At the Residents First Meeting Please ensure you do not leave a shower
arrange a rota (samples provided) in the running if you are not using it.
apartment for cleaning the communal areas
and bringing out the bins each week. Communal Showers need to be cleaned
(including the drain) after each use.
Not everybody arrives in September.
Sometimes rooms become vacant during the Remember to keep your shower fan on
semester. Please welcome the new arrival until condensation clears after you use the
with clean and tidy communal areas and shower.
remember to include them in the rota and
share with them what was discussed at the
Ventilation
Residents First Meeting.
Good ventilation promotes a healthy
environment in your apartment. Proper
ventilation prevents condensation building
up which can result in mould/mildew. Leave
window vents open at all times. Do not
attempt to dry wet clothing on any heaters –
this is a fire hazard. Please use the Laundry
for drying.
15
Sample Chore Rotas Have Regard for
Security on Campus Respect!
Weekly Chore Rota: – Do not admit people to your apartment Always think before you do
Apartments with En-Suite Bathrooms that you don’t know. something that might affect
– Do not leave block doors open in the fellow residents. Observe a quiet
Chore Sweep & mop Hoover hall Clean kitchen: Clean cooker & Take out bins: Residences and using stones or other calm presence in your residence.
kitchen floor carpet counters, sink, microwave rubbish & items to prop open the block or apartment Respect the common areas, by
Week backsplash recycling
door. This will be recorded on CCTV keeping them clear of your stuff,
Week 1 Resident Room A Resident Room B Resident Room C Resident Room D Resident Room E
and will be considered a breach of your your friends and your noise. Don’t
Week 2 Resident Room E Resident Room A Resident Room B Resident Room C Resident Room D
Licence to Reside. accept other people’s disrespect
Week 3 Resident Room D Resident Room E Resident Room A Resident Room B Resident Room C for you – have open respectful
– Do not allow strangers enter the block by
Week 4 Resident Room C Resident Room D DResident Room Resident Room A Resident Room E discussions and make sure you
E tailgating.
have had a First Meeting so that you
– Keep your apartment and bedroom doors
Some chores may need to be done more than once a week e.g. taking out bins can refer back to what was agreed.
closed and locked at all times.
Residents are responsible for cleaning their own bedrooms and en-suite bathrooms.
– Your possessions are not covered by
insurance in the apartments. It is your
Weekly Chore Rota: responsibility to ensure your possessions
Apartments with communal bathrooms are insured.
– Keep valuables locked away and out of
Chore Sweep & mop Clean bathroom Clean bathroom Clean kitchen Take out bins: sight.
kitchen floor, 1 2 including cooker rubbish &
– Do not give your keycard to anyone else to What if you don’t get on?
Week hoover hall & microwave recycling
Week 1 Resident Room A Resident Room B Resident Room C Resident Room D Resident Room E use – even your guests. It is very likely that you will not know
Week 2 Resident Room E Resident Room A Resident Room B Resident Room C Resident Room D – Do not leave windows open, particularly your flatmates before you move into the
Week 3 Resident Room D Resident Room E Resident Room A Resident Room B Resident Room C on the ground floor. apartments and this is a great opportunity to
Week 4 Resident Room C Resident Room D Resident Room E Resident Room A Resident Room E
meet new people.
Please note that there are CCTV cameras in
However, if you are not getting on with a
and around the residences and throughout
Monthly Chore Rota: flatmate, here are some tips that may help to
the north and south campuses. Security
All apartments ensure you at least give eachother respect:
guards wear body cameras while patrolling
Chore Clean fridget & Clean kitchen Clean rubbish & Clean inside & Clean counches: the campus in the evening. – Meet with your fellow residents to discuss
freezer cupboards & recycling bins kitchen windows wipte down & the issues – don’t leave notes up or put
drawers & windowstalls vacuum between Security is available 24 hours a day on
Month up social media. The personal approach
cushions campus
always works better.
September Resident Room Resident Room Resident Room Resident Room Resident Room
A B C D E Security 24 Hour Mobile Unit – Don’t forget to hear both sides of the
October Resident Room Resident Room Resident Room Resident Room Resident Room (01) 708 3929 story.
E A B C D
– Try coming to an agreement that suits all
November Resident Room Resident Room Resident Room Resident Room Resident Room of you.
D E A B C
– Call an apartment meeting for everyone
December Resident Room Resident Room DResident Resident Room Resident Room
C D Room E A E to help.
– Do not exclude anyone
Walls may need to be washed in kitchen areas
Sample rotas based on 5 person occupancy
16 17
– Don’t ignore issues they will fester. – You give us substantiated evidence of
– Don’t assume people know or understand disturbances or issues – please avoid
Other University Supports
what is needed situations where it’s your word against
another person’s word. Students can always find support on campus, whether it is practical,
– Some people maybe cannot work up the
pastoral or spiritual. All students are welcome to drop in to the
courage to say no so don’t assume they – Residents involved are willing to engage
student support office in the student services building or the
agree with you – have the patience to find in mediation – where the problem is too
chaplaincy office in the arts building.
out for sure big for you but all fellow residents want to
– You can call into the drop-in office to get find a solution we can arrange a certified
support and advice if there are persistent mediator to assist.
Student Support Student Budgeting
or ongoing problems that you feel are not student.support@mu.ie student.budget@mu.ie
improving Residence Office staff will meet with 01 7083320/3469 01 708 4729
Students and peer representatives (no www.maynoothuniversity.ie/campus- www.maynoothuniversity.ie/
If relationships with fellow residents is of parents or other third parties please except life/student-wellbeing-support money-matters
a more disruptive or serious nature you for residents under 18yrs) to help you find
may decide that you need to make a formal solutions to issues that may arise.
Student Services Fees and Grants
complaint or seek help from Security. There
student.services@mu.ie fees.office@mu.ie
is an online form for complaints and once
01 708 4729 01-7084747
we receive your complaint we will invite you Social Media Responsibility www.maynoothuniversity.ie/ www.maynoothuniversity.ie/
to a meeting at the drop-in office (at the
When you are using social media, please student-services student-fees-grants/quick-link-
Reception) to assist you to decide how to
be responsible in what you post. Please forms-documents
proceed or resolve your complaint.
remember that something that is inoffensive
Student Health Centre
to one person may be deeply offensive
01 708 3878 Records:
or intimidating to another. You should be
We can help when: www.maynoothuniversity.ie/campus- 01 7083813
aware that social media content that is
life/student-wellbeing-support/ records.office@mu.ie
– There is evidence of a serious threat to a offensive, derogatory or bullying in nature
student-health-centre www.maynoothuniversity.ie/records
resident’s safety may be brought to the attention of the
– There is evidence of disruption to a Residence Office and/or Security/University
resident’s normal enjoyment of their Disciplinary and may be considered a breach Student Counseling Service Academic Advisory:
residence which has not been resolved of your License to Reside or a breach of the 01 708 3554 01 7083368
through discussion with fellow residents University Code of Conduct. www.maynoothuniversity.ie/ advisory.office@mu.ie
– You give us consent to talk with those you campus-life/student-wellbeing- www.maynoothuniversity.ie/centre-
identified as responsible for the issues Please also familiarise yourself with the IT support/counselling teaching-and-learning-/contact-us
Services’s policy on computer and social
– You make the complaint in a way that
media usage.
allows us to gather evidence. For example:
make the complaint in a timely manner
which allows us to investigate and react
appropriately (e.g. call security while the
party is in progress). We cannot action a
complaint reported after the event if we
cannot substantiate or gather evidence.
18 19Collecting Post from the Packages by Courier
Apartment Post Box
Facilities
Living
within
If you are ordering a package to be delivered
– Non-registered post and packages are by a courier to your apartment address, it
delivered to the Reception during the day, is your responsibility to be there to collect it
Residences
on Campus
Monday-Friday (September to early June when it arrives. The reception will not accept
only). or sign for post / packages delivered by
– Post will be sorted into your Apartment courier.
Post Box in the Post Lobby.
– All residents of your apartment will have
access to one Post Box which will bear the
name of your apartment and for which you
will be given a code at check-in.
Please do not give the Apartment
address for items that require
more security than a communal
post box (e.g. Bank Card)
– It is your responsibility to collect your own
post.
– Do not collect other residents’ post leave
it in the Apartment Post Box for them to WiFi & Computer Usage
collect – please respect others post. – All the apartments on campus have
– Your Key Card is needed to access the wireless network access.
Post Lobby. – You need a Maynooth university username
and password to log on to the university
network.
Registered or Recorded Delivery
– There are wireless clinics run by IT
letters and packages will be
Services: www.maynoothuniversity.ie/
given a designated Post Box, the
it-services/wireless
details of which will be emailed to
you. You will have 24hrs to collect – Please make sure that you have read IT
it and may incur a charge. Services’s rules online about responsible
computer usage.
Uncollected post within the time allowed
or at the end of the year will be returned to
sender.
Outgoing post is not accepted at the
apartments’ reception.
20 21Doing Laundry Bins and Recycling Maintenance in the Residences
Please note you don’t have to
Keep your apartment clean – it’s where you live Maintenance in the apartments is carried “log-in” to report a maintenance
There are various laundries spread around
out by Campus Services. Please report all issue just click on the Spanner –
the campus as follows: It is the responsibility of all residents to ensure maintenance requirements directly to the see figure below.
rubbish and recycling is disposed of properly. maintenance service. This can be done
River Apartments Rye Hall online and the link is available on the App
Do not let bins accumulate in your apartment –
Community Opposite Block C and on your Resident Account. When the
this is a health hazard. Use a rota if that works
Laundry job is completed you will get an email from
for you to get the bins brought out.
Hurley Village Apartments Maintenance.
Joyce Hargadon Recycling and General Waste bins are located
Killary Leavey on the road behind the Apartments. There are
Liffey Mullin three. When using the recycling please ensure
Moy Riordan that your bin bags go inside the appropriate
Nore Courtyard bin – general waste or recycling. Please never
Potters Courtyard Plaza leave a bag beside the bins as this will attract When you go to the link, you will see the log a call window:
vermin and become a health hazard.
You need tokens to operate the washers
and dryers.
Parking and Traffic Management
You will need a permit in order to park on
Wash €2.50 campus.
Select your block
Dry €2.50 Parking is allowed in designated parking from the building drop
down menu,
areas. You will get clamped during term time
Bulk Buy 10 Tokens €20.00 if you do not have an appropriate permit. You
(At Reception Using will also get clamped if you do not park in an Select the problem
Mycard or Bank Card – appropriately designated area. from the problem
Cash Not Accepted) drop down menu
For full details, please check out the parking
management page on the Maynooth University
These are available to purchase from coin website: www.maynoothuniversity.ie/location/
dispenser machines in the Post Lobby parking-traffic-management Facilities
and the main River laundry. Tokens can
be purchased in bulk at a discount. Ask at
Reception how to do this.
Energy Conservation: Think Green
You provide your own detergent. Lost tokens
– Switch off lights when you leave a room Fill in the rest of the details. Make sure to put in your name, phone
will not be replaced. There are no refunds
– Don’t overfill the kettle when you boil it. number and email address
given on tokens.
– Turn off electrical items rather than leave
Click on Log the Call to submit
You will need your keycard to gain access them on standby.
to the laundries. Do not leave laundry – Avoid using appliances between 5-7pm. Please note, incomplete or incorrect information may cause a delay in
unattended or in machines overnight. – www.maynoothuniversity.ie/about-us/ resolving an issue. You can also call to the Reception for assistance.
green-campus
22 23Heating and Hot Water Maintenance Emergencies Out of Hours
In the River Apartments and Courtyard If you have a maintenance emergency
Apartments there are gas boilers for heating outside of office hours (i.e. evenings and
and hot water. The boiler is timed to come on weekends), please call Security 01 7083929
at certain times during the day. for assistance.
In Rye Hall the heating and hot water use Emergencies are:
electricity. It is timed to come on in the
– No heating
morning. You can turn it on again in the
– No hot water or cold running water
evening if you wish. To turn on the wall
heaters, press the switch on the wall – Person stuck in a lift
– Toilets not working
In Village Apartments the heating and hot – Floods / bad leaks
water use electricity.
– Power outage
There are two tanks for the immersion, turn – Sewage ingress
one on when you want hot water. Turn on – Gas leak
both when you are using the shower.
The wall heaters are timed storage heaters. Damage
Make sure you turn on the switch at the wall.
Make sure you do your online Inventory at
the beginning of the year and report any
existing damage on it so that it is clear that Utilities Charges
you did not cause the damage. Any damage When you booked your room you paid a non-
Online Instruction Videos:
caused in apartments will be charged to refundable booking fee which became your
Information videos on how
residents. utilities and services charge for the duration
to use the heating, hot water
of your Licence to Reside. This fee is non-
and ovens in the apartments Residents are responsible for damage refundable and has a number of uses.
are available on the App, and caused by their guests It acts as a confirmation that you are
on the maintenance section
accepting your room offer. It is used to pay
of our website. Damage caused during the year where the
your standard utility charges and helps
responsible person can’t be identified will be
defray any additional costs from any early
charged to all residents of the apartment.
cancellations.
Be Fair: if you are responsible, own up.
24 25Your
Each resident is expected to show
respect for fellow apartment
Responsibilities dwellers and the wider community,
including the community in the
town of Maynooth.
Culture It is the responsibility of each resident to
ensure they read and understand the rules
The University and the College seek to foster
and guidelines contained in this handbook
a culture among residents where the terms
and the contents of your Licence to Reside.
of the Licence to Reside is the norm. In this
context residents are actively encouraged To be found in breach of your LTR,
in the first instance to engage with fellow reasonable evidence will be needed, for
residents and to encourage compliance. example a Security Report or a significant
You are encouraged to report any behaviour written complaint from a resident which
which may fall outside the terms of the has been substantiated or an observation
Licence to Reside in order to preserve a of a member of University staff or their
pleasant living environment for all. agent such as the Residence Officer or the
Health and Safety Officer or Housekeeping
Inspector. These are examples and this is
Complaints:
not a complete list.
Where a breach of the terms of the Licence
to Reside may have occurred, all procedures
to investigate, and then deal with such What is a Written Warning?
a breach will be handled confidentially Where there is reasonable evidence of a
and with sensitivity. However, we cannot breach of the Licence to Reside a resident
investigate anonymous complaints or who is found to have been in breach will be
complaints where we are hindered from given a written warning of the breach.
action by the complainant not wanting
to become involved in any follow up Where a resident is found to have been
investigation or action. in breach more than once in an academic
year the Residence Behaviour Committee
In the event of a breach of the Licence to (RBC) will consider the residents fitness
Reside, warnings and/or fines are issued by to reside on campus. Receipt of a single
the Residence Office and/or Head of Security. written warning may mean that you will not
be allowed to apply for or live on campus in
26 27future years and if the behaviour represents Sanctions may change depending on the
a significantly serious breach you may be Examples Of Disciplinary Action seriousness/ mitigating evidence of the
asked to move out. All breaches will be Include, But Are Not Limited To: breach or other considerations.
considered on a case by case basis. – Written Warning
– Removal of guest privileges Residents who have a record of having
If you are asked to leave your residence breached their Licence to Reside will not
– Housekeeping spot checks
there is likely to be no refund of any be allowed to apply to or return to campus
– Security spot checks
payments already paid. It is further likely residences again.
– Good Behaviour Bond
that you will also be prohibited from visiting
– Referral to the University
the Residences or booking a room in
Disciplinary Committee
subsequent years. Any resident who is asked
– Eviction Residences Discipline Process
to leave will be given 7 days notice (provided All communication is done via email to the
the RBC does not consider that such notice – Room move email address registered on the Residence
gives rise to risk) and you will be allowed – A ban on being allowed into campus Breach of rules reported/ Office booking system. It is in your interest
to appeal to the University Disciplinary residences as a visitor (if you were observed/complaint to engage. Warnings will be issued in your
Authority. asked to leave) absence if you do not. If you book a room
– A ban on booking Campus in for a future year and breach your LTR in the
subsequent years current year, you run the risk of losing your
All other disciplinary actions are final
– Fines Breach investigated and room for the following year.
decisions and are not subject to appeal.
– Invoiced for cost of repairs for substantiated/RBC Review
A resident may be asked at any time to Each breach is considered in its own context
damage
attend a meeting with the Residence Office and with a view to any previous breaches.
Staff, or the Security Managers in relation to The decision of the Residence Behaviour
a breach of the rules. Warning/discipline Committee is final with the exception of
action issued Evictions where an appeal to the University
If a resident is non-compliant with the
Residence Behaviour Disciplinary Authority is allowed under
process, you may still be found in breach
certain conditions.
of your LTR and a warning can be issued in Committee
your absence. This disciplinary process is managed by Residents may make an
the Residence Officer and the Residences online submission
Information on warnings will be shared with
Behaviour Committee. The Residence Managing Your Behaviour Record
other departments e.g. International Office,
Officer, Senior Management of Security and If you are advised of a breach to the terms
Sports Office as appropriate. However, third
Senior Residence Office staff are members of your Licence to Reside and you are
parties such as parents for example will not
of the Committee. Subsequent or serious in receipt of a warning you may wish to
be advised.
breach resident called make a submission via the online facility.
Where there is more than one breach or
Written warnings issued by email or in to RBC meeting Submissions are accepted from the
the breach is determined to be so serious
printed format to the apartment address or Resident only – third party submissions will
that the resident’s suitability to remain on
the email address registered on your student not be considered. The link to the online
Campus is reviewed this is done by the RBC
resident account at the time of the breach Further Discipline Action Issued submissions form will be contained in
(Residence Behaviour Committee).
will be considered delivered. Notices asking (Appeal available if any warning you receive. Any submission
you to leave the residences permanently will An accumulation of two or more breaches Resident asked to leave) received will be reviewed and considered.
also be delivered in paper to your room. may result in immediate consideration for Where there is significant evidence
eviction. One breach of the rules may be presented or a convincing context given the
Having a warning on record will affect your RBC may reconsider their decision. In any
serious enough to pursue eviction. Each
eligibility to live in on campus residence in case an acknowledgment of your submission
case will be determined on its own merits
future years. and a final decision will be sent to you.
by the Residences Behaviour Committee.
28 29Community Service and we will not run it during holidays, study – We may need to meet the resident or
breaks and exams. The last Community residents who are the subject of the
Residents who have breached their Licence
Service of the academic year will be 10 May complaint. Normally we will not initiate
to Reside will be excluded from booking
2019. Successful completion of community such contact until we have discussed it
a room on campus in subsequent years.
service will remove the “no return to with you first. However where we perceive
Through the RBC a community service
Campus” where there is a single breach. a significant risk to you or other residents’
initiative is available on a voluntary basis
Where there is more than one breach CS health, safety or wellbeing we may not
where residents are given a one time
does not apply. be able to consult with you before taking
only opportunity to remove this barrier
action.
to returning to Campus. Participation is
strictly voluntary and places are limited. – We may ask Security to make spot checks
on the apartment where the subjects of
If you want to do Community Service it is Personal Disputes Among
the complaint live.
your responsibility to find out when they are Residents which amount to a
This must be done formally and in writing – We may ask you to report it to the civil
available and sign-up and turn up. We will
Breach of the Licence to Reside using the online form provided on the App (or
not chase you or remind you as it is strictly authorities or we may be obliged to report
In our experience the two main sources for website). The form must be completed by the it to the authorities ourselves. Where we
voluntary as is your decision to attend.
dispute among student residents are: resident who is making the complaint – not a have an obligation to report you may not
Usually the one hour long Community
parent or any other third party. Anonymous be consulted beforehand.
Service involves litter picking on the grounds 1. Invited or uninvited guests to the
complaints will not be considered. Calling – Complaints will be treated sensitively
around the Residences but can involve other residences. Guests can get out of control.
into the Reception or casually mentioning and confidentially (within our regulatory
community beneficial activities. This can be caused for example by the
your complaint to a member of staff by obligations).
absence of the host resident who allowed
Community Service should normally be phone or email or any other form of report
a guest in without supervision or where a – Please understand that where a
completed within a month of the date of will not be considered a complaint and will
guest has consumed too much alcohol. complainant does not wish to co-operate
the warning and is only appropriate where likely not meet your expectations in terms of
Issues can arise where guests are too with our investigations and does not wish
a breach is not very serious, for example our response or support.
frequent or too numerous, or where us to make contact with the subjects of
a resident found to have tampered with
guests arrive late in the evening or night- their complaint our response will thereby
Fire Equipment would not be eligible to do
time where no consent has been sought be limited by this preference.
Community Service. Likewise breaches
or given. – In some circumstances a complainant
which occur during either of the exam
Complaints will be handled might wish to request a room swap.
periods (January and May) cannot be 2. Housekeeping getting out of control.
mitigated by Community Service.
as follows: Such requests will be considered and
This can happen when not all residents prioritised, however as rooms on campus
– Within 1 day the complaint will be
are doing their share or where there is are always fully booked it may take time to
If a resident does not choose to engage acknowledged.
no organised agreement for keeping the find an alternative room.
within a month of their warning to get – If considered urgent or high risk the
common areas clean, safe and tidy.
involved in Community Service that is complaint will be reviewed immediately by
entirely their choise. However if later in As a Resident you are reminded that you are the RBC or as soon is practically possible
the year the same resident wants to do expected to be able to live independently -however all complaints will be reviewed
Community Service in order to be eligible in the residences. This includes being able within one week of receipt.
to reapply for Campus this will not be to resolve, minimise or avoid disputes with – You may be asked to meet with a member
entertained or considered. fellow residents. However where a fellow of the RBC to discuss the complaint and
resident is uncooperative or ignores your to co-operate with any investigations
Residents will be able to sign up for
efforts to assist him/her to abide by the required. As support you may wish to be
Community Service on the App on a first
house rules you are welcome to make a accompanied by a peer (fellow resident or
come first served basis. Availability of
formal complaint to the Residence Officer. fellow student) at any such meetings.
Community Service opportunities will be
limited to a manageable number per session
30 31Your Safety on Campus Fire Safety in the Residences – Covering storage heaters or radiators– If you have had a legitimate cause to use a
Familiarise yourself with the evacuation route do not cover with clothes or other fire blanket or fire extinguisher please let us
Always be aware of your safety,
for your building. There are notices in each materials. know by calling to Reception afterwards to
particularly at night.
block. report use so we can examine the equipment
Do not walk alone at night. and replace where necessary.
When you are cooking, make sure the
In the event of a fire alarm activation,
kitchen is well ventilated. Use the extractor
If you are walking at night, make sure that evacuate the building immediately and in an Clean the cooker / toaster regularly after use.
fan every time you use the hob, grill or oven.
you do so on well lit paths (Car Park 9 is a orderly manner. Do not allow grease or crumbs to build up.
good optional route from the town). Do not leave the cooker / toaster unattended
Do not tamper with any fire equipment: door Do not overload electrical circuits with
when in use. If you are called away when
Be aware that the Moyglare Gate is closers, window restrictors, fire blankets, fire additional electrical equipment. If you bring
cooking, remove any food from the heat
closed at 8pm extinguishers, detectors or break glasses. in electrical equipment to the residences that
source and switch off the cooker.
Malicious tampering is a criminal offence. are faulty our electrician will disable the item
Keep ID on your person at all times. and render it unusable.
Please see the video on how to use a
All residents are expected to co-operate fully
Don’t take risks with you safety – use fire blanket here: www.youtube.com/
with fire drills. Failure to do so is a serious
alcohol sensibly and always be in control watch?v=GLvnAe6-DLg and the video
breach of your Licence to Reside. Health & Safety Office
of your whereabouts. which explains how to use a multi-purpose
Guidelines for FIRE Action
fire extinguisher here: www.youtube.com/
www.maynoothuniversity.ie/health-safety
The following items are not allowed watch?v=epGGwjjoISM
in the Residences (any item which can
Medical Emergencies ignite a fire):
If you have a medical emergency – Candles or any device that creates an On Hearing a Fire Alarm Action in the Event of a Fire
during the day, Monday–Friday, open flame or smoke. – The evacuation of the building must Any person discovering a fire should:
contact the Student Health centre – Chip pans. commence immediately.
for assistance. – Raise the Alarm by activating the
– Open bar portable heaters. – Ensure that all equipment is left
break glass unit at the nearest
– Fan heaters in a safe condition within the time
The health centre is located in fire point, which are found in the
– Cookers or kettles in bedrooms. available, prior to evacuating.
the Student Services building on corridors and on the exit routes.
the north campus. – Oil lamps. – Leave the building by the nearest safe
– Inform the Fire Brigade: Emergency
Phone (01) 708 3878 exit, closing all doors behind you.
– Incense Burners No. 999 or 112
– Do not delay to collect personal
– Cigarettes and e-cigarettes. – Give your address and clear
If you are in the residences and have belongings or for any other reason.
– Matches and lighters directions.
a medical emergency after 5pm or – Assemble at the prescribed
during the weekend and holidays, – Faulty electrical goods – University Security Staff must also
assembly point(s)
please contact Security 01 7083929. be alerted: Emergency No. 01 708
You can also call to the Reception for 3929 or 01 708 3333
Fire Alarms can be falsely triggered Do not take risks.
assistance during opening hours up through the following means. – Deal with the Fire if safe to do so.
until 7pm Monday to Friday. Please be vigilant. Do not return to the building for any Attack the fire using the nearest
reason unless authorized to do so suitable extinguisher or fire hose reel
– Fumes / smoke from cooking
where appropriate.
– Burnt toast, food and grill pans
Do not use lift(s) – Evacuate from the premises
– Heat from showers in en-suite bathrooms
when the door is open into the bedroom.
Do not take personal risks
– Aerosols – do not use near a detector or
or put lives in danger
source of heat
– Heaters on the list above.
32 33General Guidelines on Landlord Reference
Departing the Residences We do not give evaluative references
Departing the
to Landlords or past residents. Your
accommodation account is self-service
Housekeeping
and you can print off your records of your
Residences
It is the responsibility of all residents to
account after you leave for up to one year.
ensure that your apartment is left in a clean
All the information you need can be printed.
and proper state.
Residents will be charged for cleaning if their
rooms and bathrooms are not left clean Early Leavers
Sometimes and for a variety of reasons
It is the responsibility of ALL residents
students may find that they need to leave
to ensure that the common areas in the
Campus Residence before the end of their
apartments are left clean and tidy.
Licence to Reside. In this situation:
All residents in an apartment will be charged
Email Residence.office@mu.ie with the
equally for the cleaning of common areas if
reason for your departure and proposed
they are not left in an appropriate condition.
departure date. Alternatively use the “Cancel
Don’t forget to clear out the kitchen my Room” form on the App.
cupboards and the fridge/freezer.
We will inspect your room and the communal
Make sure that you take all your belongings areas on your departure.
with you when you leave.
Any extraordinary cleaning costs or any
Remove all items and dispose of them damage found will be charged to you.
correctly in rubbish / recycling bins.
If a room can be re-sold, a refund of unused
Any items that are left behind in the rent may be made for the weeks after the
apartments will be disposed of by new occupant has taken over the room
housekeeping after you have left and you however please note that your booking fee/
may be charged separately for their disposal. Utilities is non-refundable
Lock all rooms on your departure. In the event a room is not re-sold, no refund
will be offered on unused rent. This will apply
to all students.
Cancellation Costs
If you are departing your Campus Residnce
before the end of your licence, your non-
refundable booking fee/utilities charge is
retained as a standard charge to cover costs
of reselling the room, however pro-rata
accommodation fees will be refunded once
the room is resold to another student.
34 35Post
Please note the latest You will need to check for post before your
dates and times for depart at the end of the year.
departure are as follows:
Please note that post is not stored in the
Full Year Booking: reception over the summer.
Saturday 8th June 2019
at midday Any post that is not collected by the 8th June
will be returned to sender over the summer
Semester 1: period.
Saturday 26 January 2019
at midday It is advisable that you change your address
to your home address with people or
instutitions who send you post.
Departure Inspections
Inspections will take place the week
before the end of your Licence to Reside.
Residents will be emailed further details
on when these will happen near the end of
the Licence to Reside. Any damage may be
chargeable to you.
Signing out of and Securing your room
Residents are required to sign out in person
during opening hours in the Reception or
online on the App. If you are due to leave
when the office is closed sign-out online.
Please return your key to the office when
you sign out. If you leave when the office is
closed, lock your bedroom door and slide
the key under the door.
It is very important that you ensure your
door is locked on departure. If you leave
your door open you will be liable for any
cleaning or damage to the room that may
occur as a result. Do not leave your key with
someone else on your departure.
36Courtyard
Campus Eolas 5 Restricted Apartments
Courtyard Plaza
Parking
1 Alder
Courtyard PlazaOffice
Residence
Residence
1 Birch
Office
Maps
Residence
Residence Reception
Reception
Post Room 2 Cedar
Post Room Elm
Laundry room
Laundry Hawthorn
Ivy
2 Juniper
STUDENT ACCOMMODATION
i
NORTH CAMPUS 3 Larch
Maple
Oak
Rowan
Yew
Product Design 3
Studios
A H
Crèche N
G P
J Q
Rye Hall
F Tennis
M Courts
B C L
Shannon
E
Apartment B K
C A
U D River Apartments
T A Avoca J Joyce
B Boyne K Killary
C Carrick L Liffey
S D Dodder M Moy
R E Erne N Nore
F Foyne P Potters
G Gweedore Q Quilty
H Hurley
Village Apartments
R Riordan Hall
S Leavey Hall Rye Hall Apartments
T Hargadon Hall
U Mullin Hall A Block A
MOYGLARE B Block B
ENTRANCE C Block C
Teresa Flannery
Up-dated May 2018
38 3941
Fáilte chuig
Ollscoil Mhá Nuad
42 43Published July 2018 44
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