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The Associate’s
Guide to
Living Better
JULY 2015
Free Magazine!
Moments.
People.
Celebration.
Now at Walmartworld.com!
The Associate’s
Guide to
Living Better
JULY 2015
Free Magazine!
Moments.
People.
Celebration.
Untitled-1 1 6/22/15 3:22 PM
Making U.S. Proud Who’s on
“God and country. Love and trust. Strive and success,” the Cover?
says Tony Henry, inventory receiving associate, Find out at walmartworld.com/
of Store 2231 in Moline, Ill. See what else associates July15Cover.
are saying at walmartworld.com/USA.
Keep Calm and Slather On 10 Years Since Katrina
Who will be the queen or king of ’cue? Associates share what it was like to escape the
Vote for your favorite associate recipes at storm, volunteer their help, and support the
walmartworld.com/BigMouth. community with supplies and relief. Read this
and more at walmartworld.com/Katrina.
Join the
Conversation!
We want to hear from you! Share your comments—
let your voice be heard—at Walmartworld.com.
Contents
July 2015
Elvis Lives
. . . in the heart of
Asda associate
Dean Craig Boyle,
missing charge
investigations
colleague, Store 4401,
Leeds, U.K.
10
Do You Need
New Basics?
31More Than a Meeting
Great associates and favorite
moments from Shareholders’
13 Relax With a
Refreshing Drink
38
One Associate
Remembers Katrina The Guide 5
Inside Walmart 19
We Are Walmart 40
Milestones 42
Heritage 62
1 The Associate’s Guide to Living Better
If you love your
work, you will be
out there every
day trying to do
it the best you
can, and soon
everyone around
will catch that
passion from you
—like a fever.
SAM WALTON
2 The Associate’s Guide to Living Better
Welcome
FROM THE EDITORS
Seeds of Change
The 2015 Shareholders’ Meeting was about
change, small and big: new badges, adjusting
the dress code, a renewed VPI program, and
more. The biggest change: Rob Walton, son
of Walmart’s founder, stepped down as
chairman of the board after 23 years. Rob
saw us through many changes (small and big),
and always charted a course for growth.
For that, we’ll always be grateful. THE EDITORS
Ears on the Road
“The graphic for Rider 3 [in “What’s the Right Bike Rider No. 1
Height: 5' 11"
The Guide / Outdo
Brought to you
by Schwinn ®
ors
for You?,” May 2015] shows that person wearing
Interests:
Riding with
Safety First!
Before every ride,
the kids make sure the
tires
properly inflated are
Might try riding the brakes are and
to work working
correctly. And always
headphones. It is highly encouraged that riders
wear a helmet!
Rider No. 2
Height: 5' 5"
do not wear headphones or similar devices while The Right Interests:
Choice: Fitness
What’s Hybrid
Bike
Fast riding
with friends
riding. Headphones can be distracting, making the Right Gearing for Some family
higher-speed rides
Bike for
commutes as well
as comfortable
neighborhood
riders less aware of their surroundings.” You?
trips
Size for this
rider: 26- to The Right
29-inch wheels Choice:
Road Bike
Lightweight;
Douglas Ochsner, cashier, Store 2608,
Rider No. 3 forward-leaning
Height: 4' 10" body position for
Interests: higher speeds
Trail riding Size for this
“I recently bought
(sometimes in rider: 26- to 29-
Miles City, Mont.
a bike, rough conditions) inch wheels
has disc brakes. There and it
weren’t Some family rides
bikes like this when
I was a kid.
These bikes are a
lot safer and Rider No. 4
more effective than Height: 4' 1"
the ones
I rode even 10 years Interests:
ago.”
—Bob Saunders
, Cruising the
zone supervisor, neighborhood
back room,
Store 2188, Eagle
From the Editors: Liz Murphy, communications
River, Alaska Hopping curbs
The Right
Choice:
Mountain
Bike
Strong frame;
director for the League of American Bicyclists, a
extra-knobby
tires for traction The Right
Size for this
Choice:
rider: 24- to 26-
BMX Bike
inch wheels Strong frame and
nonprofit advocacy group, agrees: “The League’s
parts; no shifting
Size for this
rider: 18- to 20-
inch wheels
Smart Cycling education program discourages
Walmartworld.com
0515_Outdoors_Bikes 21
(Working Copy).indd
21
4/9/15 3:31 PM
cyclists from wearing or doing anything that
might be a distraction on the roadway.”
Publisher No responsibility can be accepted for unsolicited manuscripts or photographs, which
Alan Dranow must be accompanied by a self-addressed stamped envelope. The views expressed in
this magazine are not necessarily those of the publisher or Wal-Mart Stores, Inc.
Editor in chief
Walmart World is a proprietary publication of Wal-Mart Stores, Inc., and is intended
Matt Larsen for use by Walmart at its discretion. The editor reserves the right to select and edit
Matt.Larsen@wal-mart.com letters for publication. Some stories may appear in other publications, including those
Managing editor intended for external audiences. All material that you submit to Walmart World shall
become the property of Wal-Mart Stores, Inc., and submission shall be deemed a
John Soldani
transfer of all right, title, and interest to the materials submitted. Walmart World is not
Content manager responsible for verifying the accuracy of material submitted by our readers. The views
Amanda Foster and opinions expressed on third-party websites do not necessarily state or reflect
those of Walmart World and are not meant to substitute for professional advice.
Market research Stores: If you’d like your subscription numbers adjusted, please email us at
Margaret Li wmworld@wal-mart.com.
Editorial inquiries:
wmworld@wal-mart.com Printed on partially recycled paper
Walmartworld.com 3
The Guide / XXXX & XXXXX
The bottom line is
that I’m optimistic
about Walmart’s
Aximagnam, coritfuture. In fact,
I’m extremely
Spacing bar from Hed to dek. Top should be touching the bottom of
copy of the Hed and the top box of the dek should be touching as well.
Aximagnam, corit acim quas as as dolum aut atio-
rem porent re prem vel ilis au optimistic.
And you should
be, too.
Rob Walton,
chairman of the Walmart Board
of Directors, 1992–2015
Rob Walton stepped down as
Walmart’s chairman of the board
at the Shareholders’ Meeting on
June 5, 2015. Rob, the eldest son
of Sam Walton, became chairman
in April 1992—and he will
continue to serve on the board
of directors. Rob announced that
Vice Chairman Greg Penner, who
has spent 15 years with Walmart
and has served on the board
since 2008, will become the
company’s third chairman.
TELL
XXXXXXXXXXX XXXXXXXX XXXXXXX
XXXXX? Tell us on walmartone.com/
walmartworld.
4 The Associate’s Guide to Living Better
THE
Entertainment / Money / Style & Beauty / Home / Food / Health / Outdoors
Handy packing
tips bubble up
on Page 11.
See How This
Spark Was Made!
Visit walmartworld.com/
JulySpark to watch the
creation of this
Bubble Wrap spark.
Walmartworld.com 7
All Aboard
for Train Q&A
The pop-rock band Train performed
for associates during Shareholders’
Week. Here, lead singer Pat Monahan
shares the meaning behind the
band’s name and more!
How did you come up
with the name Train?
Joe DiBartolomeo, pharmacy sales
associate, Store 1863, Eastlake, Ohio
It’s a romantic, American, iconic image.
That sounded strong, and we were
surprised it hadn’t been taken already.
What’s your favorite
part of being in Train?
Anna Williams, department manager,
jewelry/shoes, Store 727, Cedartown, Ga.
My favorite part is meeting our fans.
They are really great people who I am
grateful for and glad to be a part of.
When is your next album
coming out?
Mohamed Kanu, department manager,
pets, Store 2071, Anchorage, Alaska
We have a Christmas album that will come out in
late October or November called Christmas in Tahoe.
READ
Read more from Pat Monahan
at walmartworld.com/
entertainment!
6 The Associate’s Guide to Living Better
The Guide / Entertainment
Books
Harper Lee
releases Go
Set a Watchman,
which follows many
characters from her
legendary novel,
To Kill a
Mockingbird,
20 years later.
Kevin James
stars in Music
Paul Blart:
Mall Cop 2. Award-winning
country artist
Alan Jackson
releases his latest
Paul Blart to the Rescue
studio album,
Angels and Alcohol,
with 10 new tracks,
this month.
Movies
Kevin James returns as Paul Blart, the clownish yet
kindhearted mall security guard with a passion for justice,
in Paul Blart: Mall Cop 2, on DVD this month. In the sequel
to the 2009 family-action comedy, it’s six years later and
Paul Blart heads to Las Vegas with his teenage daughter, Maya (Raini
Rodriguez), for a much-needed vacation. But trouble ensues when Video Games
a hotel is taken over by a gang of crooks, and it’s up to Paul Blart, Just in time for
the ultimate mall cop, to save the day. the 2015 Open
Championship,
EA Sports releases
Rory McIlroy
Save 10 Percent on Movies & TV on VUDU! PGA Tour, in which
With the Associate Discount Program on VUDU, you can save 10 percent you can take on
on digital purchases and rentals. That includes movies like Home, which the world’s top
came out on VUDU a month before it was available on DVD/Blu-ray Disc. professional golfers.
Go to VUDU.com/associates to learn more, and turn to Page 18 for info
on a special VUDU sweepstakes.
Walmartworld.com 7
Value Saving
Over Spending
An emphasis on saving teaches
your teen patience and goal-
How to Teach
setting, Rachel says. Teens
should put away at least 5 to 10
percent of each paycheck
Your Kids to Save
when working toward
a large purchase.
When a teenager lands a first job, it can also be
his or her first time managing money. We’ve
got some lessons for young people, including
advice from the father-daughter duo of Dave
Ramsey and Rachel Cruze, authors of Smart
Set a Good Example Money, Smart Kids. These tips can serve as
“What your kids see you do reminders for mom and dad, too!
is a lot more powerful than
what they hear you say,”
Dave says. Let them see
you choose saving over
spending—and explain why.
Debt Is Not a Fact of Life
Teach kids to save for big
purchases instead of taking on
debt. “Your most powerful wealth-
building tool is your income, and
-$$$
when it’s going toward large
monthly payments, it’s hard to
save and get ahead financially,”
says Rachel.
Sleep on It
Wait a day before making
any expensive purchase,
Limit Credit Cards Rachel suggests. “You
Be wary of handing your teens might still buy the item,
credit cards. It may be too but more often you might
tempting for them to resist. And decide you never really
your idea of an emergency and wanted it,” she says.
theirs may not be the same.
Instead, use a debit card, prepaid
card, or cash to teach teens
how to budget properly.
8 The Associate’s Guide to Living BetterThe Guide / Money
ASSOCIATE TO ASSOCIATE
Savings Lessons That
Worked for My Kids
Associates with experience teaching kids about
money share the strategies that really paid off.
“I slowly worked with “My husband and I emphasize “I tell my kids to put 10 “The way I always
my son so that he was to our kids not to live percent of their check into taught my daughter
eventually paying for the beyond their means,” says savings when they get paid,” was through an
everyday things that he’ll Deb Corbett, front end says Patty Hurley, zone envelope system. You
need in life, like car insurance zone supervisor at Store 2261 merchandise supervisor, set up one for each
and a cellphone,” says in North Kingstown, R.I. “Now apparel, at Store 1572 in of your monthly bills,
Deana Estrada, zone my son is starting a doctorate Vernal, Utah. “My son saved divide the monthly
manager, hardlines, at Store program at Michigan State up enough to put a good amount by four,
2051 in Kingman, Ariz. “Now and my daughter is a down payment on a new and contribute that
he has a checking account registered nurse at Rhode car. It’s a 2014 and newer much to them every
and a savings account. He Island Hospital. They’re very than my car.” paycheck,” says
likes to save.” fiscally responsible and very Dotty Cacchillo,
careful with money.” personnel coordinator
at Store 2284 in
Naugatuck, Conn.
“Now, she’s graduating
from college, holds
down a job, and is
Ease Into Money Lessons paying for her car and
car insurance.”
With Walmart’s Help
Give your teen some money-managing experience with your oversight. Set up a checking account or
debit account that you can help your teen manage. An option for older teens: a prepaid card under
your account, which you can load remotely—and which they can’t overdraw. Visit a Walmart MoneyCenter
to learn more about all of Walmart’s financial services options.
Walmartworld.com 9The Guide / Style & Beauty
Available at Walmart
The Peds ladies socks, made
in the USA, combine Lycra
spandex for a perfect fit,
Coolmax fabric for moisture
control, and a seamless toe
for comfort.
“Gone are the days of plain white
cotton socks. We are seeing colors,
patterns, and new fabrications
trend in the industry.”
Gina Ravelo,
#wearwalmart buyer, ladies socks and hosiery,
Is It Time
Home Office
to Replace Socks
Signs of wear: slips
inside your shoes;
Bras
Signs of wear: fits
too loose even on
Underwear
Signs of wear:
doesn’t fit
Your Basics? saggy or bumpy
Help a new pair last
longer: Don’t fold
one end of the
innermost hook;
bumpy, rumpled
cups; band feels
stretched out
correctly; rides up,
sags, or bunches
Help a new pair
last longer: Wash
Walmart sells as many pairs of ladies sock over the other Help a new bra last delicate fabrics
socks in July, August, and September sock when pairing; longer: Clean with in a mesh
choose socks with mild detergent lingerie bag.
as there are women in the U.S. reinforced toes and air dry—don’t
Here, style expert Bridgette Raes of and heels. use the dryer.
BridgetteRaes.com shares when to
refresh your collection.
10 The Associate’s Guide to Living BetterThe Guide / Home
Pack Like
a Pro
Moving soon? Organizing expert
Donna Smallen Kuper, author of
How to Declutter and Make Money
Now, takes the guesswork out of
packing tricky items.
Plates Clothing
Wrap each plate in Wardrobe boxes are
packing paper or an excellent way to
Bubble Wrap and place pack hanging clothing.
horizontally in a box. Fill “Check Craigslist or
empty space with pack- Freecycle.org to find
ing peanuts or paper to recent movers who
reduce movement. are giving them away,”
Donna advises. Use the
Find Your Wrap Drinkware space at the bottom for
Bubble Wrap, packing Roll each glass in shoes and belts.
tape, markers, stretch
wrap, boxes, and more
Bubble Wrap or
are available in stores and packing paper; stuff Flat-Screen TVs
at Walmart.com. Don’t paper inside the glass. Wrap TVs in a blanket
forget your 10 percent For more protection, or a couple of large
associate discount. use a wine box (ask beach towels, making
your store manager sure to protect the
if there are any avail- screen; secure in place
able). These come with with packing tape or
cardboard dividers bungee cords. Attach
to keep glasses and a paper arrow to show
mugs separated. which way is up.
How to Load the Truck
Stack boxes in a brick-wall formation for
more stability, advises Bryan Arsenault,
a shipping associate at Distribution Center
6030 in Raymond, N.H. See more of Bryan’s
tips at walmartworld.com/TruckTips.
Walmartworld.com 11The Guide / Home
Your New
Home
To-Do List
Moving day is done—now
tackle these four tasks to
make your new home
safer and more welcoming.
1 Change the Locks
This guarantees you and
your family have the only
set of keys. Then, get your
own copies made at Walmart!
(Shown: Mountain Security Keyed Entry Door
Knob Tulip & Deadbolt Combo Pack)
2 Check Smoke Alarms
Test each one to make
sure the battery isn’t dead.
Regulations vary, but you
should have an alarm in each bedroom,
outside sleeping areas, and on every level
of the home. A carbon monoxide monitor
is also a good idea. (Shown: Kidde Smoke
and Carbon Monoxide Alarm Value Pack)
3 Be Neighborly
Make a good first
impression with your new Get the Look
at Walmart
neighbors by rolling out Better Homes and
the welcome mat—literally. Gardens Solid Basket
(Shown: Better Homes and Weave grommet single
panel and Garden
Gardens Medallion Coir Mat) Vines sheer panel
4 Dress the Windows
It’s a necessity if your new home doesn’t
already have any window treatments.
12 The Associate’s Guide to Living BetterThe Guide / Food
RECIPE OF THE MONTH
Bumbleberry
Tea
This iced tea recipe, created by
Gail Simmons for Pure Leaf®, is
perfect for hot summer days.
½ cup each raspberries,
blueberries, and blackberries
1 cup strawberries, chopped
Tea Time! 8 mint leaves
Find more recipes Juice of one lemon
and entertaining tips 1 bottle Pure Leaf® Lemon
at pureleaf.com.
Iced Tea
2 oz white rum or gin, optional
Whole berries and mint leaves
for garnish, optional
1. In a small bowl, muddle berries,
mint, and lemon juice.
2. Press mixture through fine mesh sieve.
Discard pulp.
3. Divide berry mixture between two
ice-filled glasses. Top each glass with
Pure Leaf® Lemon Iced Tea (about
¾ cup per glass). Add 1 oz rum or gin
(if using) to each glass. Stir to combine.
4. Garnish with mint sprig and three to
five whole berries, if desired.
Serve immediately.
Makes 2 servings. Per serving:
152 calories, 0.5 g fat (0 g saturated fat), 0 mg
cholesterol, 17 mg sodium, 39 g carbohydrate,
4.5 g fiber, 1 g protein
Walmartworld.com 13Summer Refresher
With Basil and Lime
ONE FOOD, THREE WAYS
Leaf It
to Basil!
This herb—a favorite
ingredient in cuisines around
the world—adds bold flavor to
many dishes, including these
Basil-Lemon Ice Cream three delicious recipes.
Caprese Chicken
Associate Chef
“I love growing fresh
herbs and tomatoes. I use
them to make my version
of Caprese Chicken,”
says Shannon Young,
pharmacy technician at
Store 995 in Franklin, Ind.
14 The Associate’s Guide to Living BetterThe Guide / Food
Summer Refresher freeze according to your ice cream maker’s
With Basil and Lime directions. Serve immediately or put in freezer
for later use.
Total time: 5 minutes
2 cups loosely packed Makes 8 servings. Per serving (½ cup):
fresh basil leaves 242 calories, 8 g fat (5 g saturated fat), 69 mg cholesterol,
½ cup sugar 133 mg sodium, 39 g carbohydrate, 0.2 g fiber, 5 g protein
¼ cup fresh lime juice
6 cups chilled club soda ASSOCIATE RECIPE!
6 lime wedges Caprese Chicken
Ice for serving
Prep time: 15 minutes
Combine basil and sugar in a pitcher. Use a Cook time: 30 minutes
wooden spoon to mash (muddle) basil leaves 4 boneless, skinless chicken thighs
into sugar. Add lime juice, stirring well. Add 1 tbsp olive oil
soda, stirring gently to dissolve sugar. Divide ½ tsp salt, divided
evenly among 6 ice-filled glasses. Garnish with ½ tsp ground black pepper, divided
lime wedges. ½ cup panko breadcrumbs
½ cup shredded Romano cheese
Makes 6 servings. Per serving (1 cup): 3 fresh Roma tomatoes
71 calories, 0 g fat (0 g saturated fat), 0 mg cholesterol, 16 fresh basil leaves
1 mg sodium, 18 g carbohydrate, 0 g fiber, 0.5 g protein 1 cup Italian-blend shredded cheese
Cooked pasta and tomato sauce Basil: the King
Basil-Lemon Ice Cream of choice (for serving) of Herbs
Prep time: 45 minutes 1. Heat oven to 425 F. Get the most out of
Total time: 5 hours, 45 minutes (includes freezing time) 2. Rub chicken thighs with olive oil and sprinkle your fresh basil with
2½ cups whole milk both sides with ¼ tsp each of salt and pepper. these tips.
2 cups fresh basil leaves Coat thighs evenly on both sides with Basil has the best flavor
1¼ cups sugar breadcrumbs, place on rimmed baking sheet, when eaten fresh. Tear it
1 cup half-and-half and sprinkle evenly with Romano cheese. Bake into small pieces and use
2 tbsp cream cheese 15 minutes. it as a garnish.
¼ tsp salt 3. Meanwhile, slice tomatoes into ¼-inch slices,
2 large egg yolks and sprinkle both sides with remaining salt In the summer, you can
2 0.23-oz packages lemonade mix and pepper. buy fresh basil with the
4. Remove chicken from oven and top each piece roots still attached. Pluck
1. Combine all ingredients in a blender and with tomatoes, slightly overlapping slices. Bake off a few leaves for
process until smooth. Pour mixture into a another 10 minutes or until chicken is cooked dinner and plant the
medium saucepan. Cook over medium heat through. Remove from oven, top with basil remaining root bulb
(do not boil) about 10 minutes or until mixture leaves, and sprinkle evenly with Italian cheese and leaves.
begins to thicken, stirring frequently. blend. Broil 3 to 5 minutes, or until cheese is
Pour mixture through a fine mesh strainer; melted and begins to brown. Serve with cooked Display fresh basil by
discard basil. pasta tossed in your favorite tomato sauce. placing the stems in a
2. Refrigerate mixture at least 4 hours small jar filled with
or overnight. Makes 4 servings. Per serving (1 thigh): cool water.
3. Place milk mixture in an ice cream maker and 314 calories, 17 g fat (8 g saturated fat), 90 mg cholesterol,
739 mg sodium, 11 g carbohydrate, 1 g fiber, 26 g protein To store fresh basil, wrap
it in several layers of
paper towels and place it
The recipes appearing in Walmart World are either user-submitted or content generated from another third party. in an airtight or zip-top
Walmart World does not sponsor, recommend, or endorse any specific recipe. All content, including but not limited plastic bag in the highest
to recipe and health information, provided is for educational purposes only. If you have a food allergy, speak to your
physician and/or a registered dietitian for a comprehensive list of foods and their derivatives to avoid prior to using section of the refrigerator
any recipe from Walmart World. (use within several days).
Walmartworld.com 15The Guide / Health
Water, Water
Everywhere
Research shows that being even
mildly dehydrated can have a
negative impact on performance—
and it can happen quickly in
summer. Make sure you get
enough to drink.
1 2 3
Personalize Your
Water Bottle
Add your photo with
a few clicks! Just visit
walmart.com/photo for this
and more personalized
gift ideas.1 Go by Weight
Drink about half your body
weight in fluid ounces each
day, advises Sarah Richards,
registered dietitian for
OhioHealth in Columbus,
Ohio. For a 160-pound
person, that works out to 80
ounces, or 10 cups of water.
That’s four of these bottles!
2 Eat More Fruit
Many fruits and vegetables
have a high water content,
like watermelons,
strawberries, cantaloupe,
baby carrots, and celery.
“One cup of fresh fruit or
cooked vegetables provides
nearly half a cup of water,”
Sarah says.
3 Add Some Flavor
Many people don’t like that
4 5 water lacks flavor, says
Andrew Kinder, a certified
personal trainer in
Wilkesboro, N.C. “I suggest
adding low-sugar flavor
drops or packets to water to
make it more exciting.”
4 Make It Fun
Pour flavored water in an ice
tray, cover the tray with
plastic wrap, and stick a
toothpick in each cube. “Kids
love water pops in the
summer,” says Andrew.
5 Help Your Lawn
The experts at Scotts
recommend watering
your lawn between
6 and 10 a.m. Why?
Afternoon waterings
evaporate; evening
waterings invite disease.
Find more tips from Scotts
at Walmartworld.com.
Walmartworld.com 17Win a VUDU Spark and
$100 VUDU Movie Credits
Associate
1 Grand Prize
• $100 in VUDU credits toward
Giveaway movies and TV on VUDU
• A VUDU Spark streaming device,
to connect any TV with an HDMI
port directly to VUDU
20 Runner-Up Prizes
• $10 in VUDU credits toward
movies and TV on VUDU
Enter to Win
➊ Go to walmartworld.com/VUDU.
➋ Click the box that says “Win!”
➌ Answer our question, and submit
your completed form.
Official rules available at
walmartworld.com/VUDU.
10% Associate Discount on VUDU
VUDU is Walmart’s video-streaming service. It’s free to join, and associates get
10 percent off all movies and TV shows. Learn more on Page 23—
and sign up at VUDU.com/associates.Walmart
Our Mission, In Action
Inside
On the Job Page 20 Five to Know Page 22 The Big Picture Page 24 Spotlight Page 26 My Day Page 30
INVESTING IN AMERICAN JOBS
Patio
Power
Dress up any
outdoor setting
with these
American-made
patio accessories.
What:
Suncast planters
Manufactured by:
Suncast
Where:
Batavia, Ill.
New jobs created:
65
Famous for:
hose reels, edging,
deck boxes, sheds,
planters, and
snow shovels
“In 2013, we saw an
opportunity in our outdoor
living business to partner
with Suncast to introduce
a collection of decorative
planters. The products
resonated with our
customers, and over the
past two years we have
expanded the assortment.”
Amanda Matthews (pictured),
buyer, outdoor entertaining,
Home Office
Walmartworld.com 19Inside Walmart / On the Job
How She Got There
Read how
Kirtisha Dewberry,
communication manager II,
moved from a store to the
Home Office at
walmartworld.com/
communications.
20 The Associate’s Guide to Living BetterMessage
Managers
The Walmart Store
Communications team
helps keep store associates
in the know.
When planning for the Shareholders’
Meeting kicks off each year, the Walmart
Store Communications team helps at the
store level by contacting store managers
and explaining the process for selecting
an associate to attend. And as with all
messaging the team handles, it’s relayed
to stores in a brief, reader-friendly format.
To do that, this 21-associate team
based in Bentonville, Ark., often wades
through—and whittles down—mounds
of information. For example, the original
document about recent store structure
changes came in at 200 pages. The Store
Communications team reduced it by
75 percent. Why? To make sure key
messages are seen, while allowing
associates to stay focused on customers.
Each of the team’s five groups manages
a different type of message, says
Laurie Smalling, senior director. One
group produces everything that’s on
the WIRE—no small mission, since this
website is one of the 100 busiest in
the world. The other four groups
handle merchandise guides, innovations
and procedure changes, corporate
news, and human resources and
associate engagement.
“We know that store associates don’t
have much time to spend at the
computer,” Laurie says. “Our end goal is to
provide them with the right information
they need to execute the task at hand
successfully each and every time.”
From left: Laurie Smalling, senior director;
Kirtisha Dewberry, communication
manager II; Taylor King, communications
manager; Angie Davis, communication
manager II; AJ Guevara, project specialist
Walmartworld.com 211
250,000 Veterans
by End of 2020
Since Memorial Day 2013,
Walmart has hired more than
92,000 veterans, and nearly 8,000
have already been promoted
to jobs with higher pay.
Now, we’re looking to do
even more. Walmart is
expanding its original
projection of hiring
100,000 veterans
by 2018, increasing
that to 250,000
veterans by the
end of 2020.
Walmart also
announced the
next step in its
Veterans Welcome
Home Commitment:
guaranteeing a job
offer to any eligible
U.S. veteran honorably
discharged from
active duty since
Memorial Day 2013.
Learn more about
Walmart’s Veterans
Welcome Home Commitment
at walmartcareerswithamission.
com and follow the Veteran
Community on walmartone. Anthony Boykins,
com/veterans or on Twitter co-manager,
Store 2151,
at @WalmartVeterans. Sunrise, Fla.
22 The Associate’s Guide to Living BetterInside Walmart / Five to Know
2 4
New Day, New
Walmart’s Mobile Process, New
Registry Launches Technology
Now the Walmart app lets
shoppers register for gifts for It’s a “New Day, Every Day”
a wedding or baby shower. at Walmart as the Central
Operations team brings
3
Here’s why that’s a big deal
to customers, our business, a new Customer Availability
Process (CAP) to stores.
5
and our competitors—
and how it works. Developed using input
from store managers
and associates, CAP aims
Customers Want It to simplify processes
Customers have been asking
and put department
for a registry app that lets
managers in control
them create, share, and
of their own inventory.
manage their registries
Key to the change are
anywhere, at any time.
the new MC40 touch
computers, delivered to
More Mobile Traffic
More than 40 percent Workplace every department manager
nationwide from July to VUDU Offers
of our customers shop @Walmart Brings September. These will take
through the mobile app,
and at launch, 45 percent the Associate the place of Telxons and 10 Percent
of all new registries were Commitment
allow department managers
to pick and audit stock with Associate
created through the
mobile app. to Life greater ease and efficiency.
Discount
IMS will be replaced by the
In February, Walmart CAP process, and a carefully
How It Works announced a commitment VUDU, Walmart’s own
developed schedule will
To create a registry: to make your workplace ensure that each task has
top-notch service for
Registrants can browse the even better, and you’ll clear ownership and gets streaming movies and
departments on the app and be seeing many of the completed every day, so that TV, now offers Walmart
click “Add to Registry” or, if in programs come to life over when a new day begins at associates a 10 percent
store, use the mobile app to the next year. You’ve already 7 a.m., your store is stocked
scan the item and then click experienced some pay and discount on every
and ready to go.
“Add to Registry.” You can store structure changes. In “My favorite part is
purchase or rental. The
view and edit the registry the coming months, there the fact that we are service features more than
and even share it via email. will be new elements to keeping it simple,” 100,000 top movies and
Pathways, the career- says Connie Mitchell, TV shows that can be
To buy a gift: development program for market manager of Market
associates, designed by streamed to mobile
You can also find a registry 28, southeast Georgia,
on the app and send a gift associates. You’ll get access “and we’re going to make
devices, televisions,
directly to the registrant. If to more skills, growth, and the process really easy for computers, game
you buy in store, just scan career choices. Also be on the department managers to consoles, and more—
your receipt with the app, lookout for new scheduling get freight to the floor no subscription needed
and it’ll mark the item practices. These programs, for our customers.”
along with many more, will and no late fees. And
as purchased.
give you the tools you need with VUDU, you can
To learn more about how to advance your career. watch many new releases
the Walmart app can save Learn more at walmartone. even before the DVD/
you time and money, visit com/workplace@walmart Blu-ray Disc release.
walmart.com/mobile. or email questions to
workplace@walmart.com. To learn more and to
activate your Walmart
associate discount on
VUDU, visit VUDU.com/
associates.
Walmartworld.com 23Inside Walmart / The Big Picture
$482
Billion
Total sales for the $27
company—growth of
$9 billion from
fiscal year 2014
Billion
Total operating
profits for the
company
$288
Billion
Sales achieved by Walmart U.S.,
a 3 percent increase over last
year—and also a record. Even No. 2
If broken out as a separate
better: Comp sales (sales in stores
open more than a year) turned company, Walmart
positive in fiscal year 2015 for the International would be the
first time in seven quarters. second-largest retailer in
the world.
No. 1
Ranking of Wal-Mart
Stores, Inc., on the
Fortune 500 list
24 The Associate’s Guide to Living Better22
Percent
Sales growth achieved by
Walmart’s eCommerce
group, which reached $12.2
billion (eCommerce sales
are counted in the various
business segments)
$6
Billion
Value of dividends
paid to Walmart’s
shareholders
Rock Solid
Charles Holley (shown here), executive
vice president and chief financial officer
of Wal-Mart Stores, Inc., agreed with Vice
Chairman Greg Penner on the best way
to describe the company’s financial
performance in fiscal year 2015. Here are
the highlights from Charles’
Meeting presentation.
Walmartworld.com 25Inside Walmart / Spotlight
Straight
Talk, Real
Solutions
Greg Foran, president and CEO,
and Judith McKenna, EVP, COO,
Walmart U.S., have held their
roles in the United States for less
than a year. In that time, they’ve
visited hundreds of stores,
talking to associates to find out
what’s working—and what isn’t.
At Shareholders’, Greg, Judith,
and their Walmart U.S. leadership
team announced changes that
had thousands of associates ▲
buzzing. Here’s what they New Badges Are Coming
shared—as well as a special From Judith McKenna, executive vice president
message from Doug McMillon, and chief operating officer, Walmart U.S.
president and CEO of Wal-Mart • After the February announcement about pay increases and
training opportunities, Peter Abbott, manager of Market 369
Stores, Inc. in Phoenix, Ariz., (pictured above) wrote a letter suggesting
that Walmart put “Our People Make the Difference” back on
associates’ name badges. It’s a brilliant idea. Every associate
will get these by the end of the year.
• We all have a favorite Sam Walton quote, and this is mine:
“If people believe in themselves, it’s amazing what they can
accomplish.” Sam knew that our people make the difference.
And more importantly, he wanted you to know it, too.
We Thrive on Great Ideas:
26 The Associate’s Guide to Living BetterMichelle’s entire outfit
came from Walmart—
even her shoes.
You Can Win
Cash With VPI
From Michelle Gloeckler, executive ▲
vice president, consumables,
health and wellness, and U.S.
manufacturing lead, Walmart U.S.
• VPI—the Volume Producing Item program—
started with Mr. Sam and MoonPies. It became a
leadership program, but we’re putting it back in
the hands of associates.
• There’s money in this for associates. Monthly
store winners get $50 for first place and $25
for second. Quarterly, the market winner gets
$75 and the regional winner gets $150. I think
Mr. Sam would have liked this.
Dress Code
▲
Is Changing
From Mike Moore, executive vice
president, Supercenters, Walmart U.S.
• With the new dress code, all of our associates can
wear black or khaki denim on the sales floor if they
want to. Associates in more physical positions, like
our overnight crew, unloaders, and garden center
associates, can wear blue denim and T-shirts.
Willie Sellmore (above)
• We’re launching Associate Engagement Days,
shared his opinionated
when associates can wear things like favorite
and funny comments
jerseys (or ugly Christmas sweaters) to develop
with leaders during team spirit in our stores. Look for more on this soon.
Wednesday’s U.S. meeting. • One more thing: We’re bringing back Walmart
Radio, which means no more endlessly repeating
CDs in stores. Along with great music variety, it will
have local news, special guests, and more.
Global eCommerce: A mobile engineer asked: “What if customers could have their phones tell us when they entered the parking lot? We could get their
orders ready before they even reached our pickup counter.” Mobile Check-in is now rolling out as part of the Sam’s Club app.
Walmartworld.com 27Updated Training
Lets You Act Fast
▲
From Julie Murphy, executive
vice president, Neighborhood
Markets, Walmart U.S.
• A simplified approach to training rolls out
in August. It’s called Pathways, and it uses
bite-size videos so you can watch them
quickly and then put them into practice on
the sales floor. See more on Page 23.
• Temperatures in stores? We heard this
issue loud and clear—and we’re fixing the
problem. In some stores, it’s as simple as an
adjustment of 1 degree. If we don’t have it Julie started her Walmart
right, let us know. career 30 years ago as an
hourly trainee.
We’re Listening to More
▲
of Your Ideas
From Greg Foran, president and CEO, Walmart U.S.
• I’ve visited over 150 stores in 10 fixing displays by hand,
months, talking with customers physically touching more
and associates. Every visit items and building displays.
reminds me why I love Walmart. Fresh items now make it into
We’re a people business. 40 percent of baskets. Tyler’s
• In December, we went into idea is now used throughout
Store 989 in Metairie, La. the region and is going to
Travis Cutshaw, store manager, be a part of new stores and
and Laurie Seawright, bakery remodels companywide.
manager, showed me a great • Customers loved the checkout
display of pies (shown at left), promise during the holidays,
but they said the current price so we’re going to keep all
wasn’t as good as the old price. registers open during peak
The bakery buyer worked with hours on weekends.
the supplier to get the price • We’re converting more items
down to two for $1. Travis tells from assembly to staple stock
me they’re now selling $1,000 so that you no longer have
of these pies a week, and to wait weeks for things like
that price is rolling out cellphone or iPad accessories.
companywide. • We’re replacing Telxons with
• Tyler Obeso, of Store 5070 MC40s—all department
in Las Vegas, and his store managers will be getting one.
manager noticed that only 3 They’ll start arriving in stores
percent of customer baskets in July. We know you can do
had Fresh items. They put out your job well if we give you the
a comment box and started tools to do it.
Sam’s Club: Health and wellness offerings are a top reason why members renew memberships. So Sam’s launched Free/4/10, a pharmacy program that
gives Plus Members free and discounted prescriptions for costly medical conditions like Alzheimer’s disease and diabetes.
28 The Associate’s Guide to Living BetterInside Walmart / Spotlight
Be the Hero of
Your Story
▲
Doug McMillon, president and CEO
of Wal-Mart Stores, Inc., says you’re a
superhero—all associates are—and
that our shared enemies are things like
bureaucracy, complacency, a lack of
speed, or a lack of passion. His advice for
creating a superhero story:
1. Be obsessed with serving
customers. Three months ago,
when Ryan Pollock became
manager of Store 211 in Hillsboro,
Texas, his store’s customer service
numbers were the second
lowest in the division. So he
started a practice called Code Special on
Sam. Every midafternoon, he Twitter
See Ryan Pollock’s
calls a Code Sam, and that’s Shareholders’ Week
everyone’s cue to approach tweets, posted June 2
customers and ask for through June 5, at
@walmarthub.
feedback. They write down
the feedback, talk about it as
a team, and figure out how to
solve customer problems—and
it’s working. And now I’m calling a
Code Sam. Running better stores
today and inventing the future both
start by being customer-driven.
2. Speak up. If your job is face to face
with customers every day, you need
to speak up. We get our best ideas
from each other. We always have.
3. Act in ways our kids will be
proud of. This means acting with
integrity. It’s pretty simple: If you
can’t look your child in the eye and
be proud of what you’re doing, then
you shouldn’t do it.
4. Dial up your personal
expectations. Striving for
excellence means we make things
happen. It means we overcome
bureaucracy and mediocrity. It
means we hold ourselves and each
other accountable for action and
results. It means we move with
speed as a team.
International: Gerson Rodrigo Antonio, a store manager in Brazil, noticed sales were poor every Wednesday when competitors had promotions on fruit
and vegetables. So he and his team organized “customer breakfasts” where they sampled fruit, breads, and juices—and now Wednesdays are a top sales day.
Walmartworld.com 29Inside Walmart / My Day
People
Protectors
More than 140 asset protection
associates travel to Arkansas
every summer to assist with
security at the Shareholders’
Meeting. Now in his 14th year
of helping out, Jason Pittman
of Store 541 in Covington, La.,
shares what it’s like.
Meeting, Plus
The Shareholders’ Meeting is like one
gigantic company pep rally. Our job
is to make sure associates enjoy
themselves and don’t have any issues.
Shareholders’ Week Duties
I help with some of the initial planning,
staffing, and logistics for all asset protection
(AP) personnel who will come in for support.
Once on site, I help manage the day-to-day
operations at the command post, which
includes monitoring radio traffic between
AP associates and communicating any
issues or requests.
A Team Effort
You’re only as good as the people around
you. I couldn’t do what I do without the entire
team, from managers to people checking
badges at the door. The unique thing about
it is that you never know what’s going to
happen, but we have the right people to
get the job done.
My No. 1 Piece of Advice
The job is not a sprint, but a marathon.
And keep in mind that you don’t win
them all.
u
To learn more about jobs and
JOB TALK opportunities at Walmart, visit
careers.walmart.com.
30 The Associate’s Guide to Living BetterOur
People
Make
the
Difference
Walmartworld.com 31The term “Shareholders’ Meeting” doesn’t do justice to what
happens in Fayetteville, Ark., at the beginning of June each year. See the Video!
When thousands of associates from each of the 28 countries This pin highlights
associates featured
where Walmart operates gather at the University of Arkansas in Shareholders’
campus, it’s a festive family reunion with concerts, a fair with videos posted at
free food and games, and much, much more. walmartone.com/
shareholders.
The theme of the 2015 meeting: Our People Make the Attendees: If you shared
Difference. Here, we highlight our 15 favorite moments from your story but don’t see it
the event—and 10 associates we met who are making a online now, don’t worry—
more stories are coming in
difference. Find more at walmartone.com/shareholders. the future!
1
I Make a Difference
Terri Ivy
personnel coordinator, Store 63,
Wagoner, Okla.
Terri has an unexpected view
of the Walmart opportunity.
“I’m a homebody, and I’m for-
tunate to work for a company
that didn’t hold me back be-
cause I didn’t want to move,”
says the 22-year associate.
“Those who are happy where
they are can stay where they
are, and those who want to
move forward have opportu-
nities to move forward.”
I Make a Difference
Mattie Spann
support manager, Store 3865, Sardis, Miss.
Small actions can have a big impact on customers. “It
was after 10 o’clock, and we were closing, but a customer
needed baby formula for her baby,” says Mattie. “I let her
in, and she’s been a proud customer ever since.”
32 The Associate’s Guide to Living Better1 #WMTShares was used in more than 14,000 tweets from associates and others between June 1 and
12. 2 Arrival! Associates sign in and get T-shirts, a backpack, and more. 3 Lynyrd Skynyrd was
MOMENTS
FAVORITE
among the bands (along with Train, Lifehouse, and Backroad Anthem) that performed for associates
during the week. 4 Transportation around Fayetteville and into Bentonville (to visit The Walmart
Museum and the Home Office) happened by bus. A steady stream of buses was on the road all week!
2 3 4
Who
Is That
“Blue Carpet” Guy?
Throughout Shareholders’ Week,
WalmartOne posted “Live From
the Blue Carpet” interviews hosted by
associate JD Byrum. His conversations
were so fun, we got to wondering: 4
Who is this guy?
What’s your job at Walmart?
Content manager for WalmartOne.
Before I came to Walmart, I was a
high school English teacher.
How many videos were you
in for Shareholders’?
Eight or 10, and I directed another six.
All of the leadership videos were one
take. That was fun.
Favorite interview?
I like any time I get to talk to
Doug McMillon. He’s inspiring,
comfortable, intelligent, competent,
and kind.
Favorite blooper?
The videos themselves were
the bloopers!
Biggest news of the week?
It’s not news—it’s the feeling that we’re
all one team.
What’s next for you?
Creating lots more for WalmartOne!
I Make a Difference
Allen de la Fuente
zone merchandise supervisor, entertainment, Store 2515,
Phoenix, Ariz.
Allen was called out during the Walmart U.S. meeting as
part of the VPI relaunch. Why? His efforts around a line
of Emerson 32-inch TVs—an 8-foot display, signage, and
the cooperation of his entire team—raised sales from
roughly $900 to more than $22,000.5
I Make a Difference
Snenhlanhla (Sne) Cele
sales manager, small and major
appliances, Makro, Durban,
KwaZulu-Natal, South Africa
“I’m from a disadvantaged
background, but [Walmart] gave
me the opportunity to study
toward a degree,” Sne says. “That is a
company that I want to work for.”
She’s sharing her passion with
customers, one of whom she
helped with a refrigerator repair.
The customer says Sne saved her
holiday and made a difference in
her family’s life. Sne and co-workers
Sabelo Mkhize and Jason Duloo
are Walmart Associate Talent Search
(WATS) winners who performed
at Shareholders’.
6
7
I Make a Difference
Andre’ Land
back room zone manager, Store 585, Rock Hill, S.C.
A four-year associate, Andre’ hopes to become a store
manager one day and is already setting an example for
younger associates. “When they think they just have a
temporary job with Walmart, my example makes them
want to be with the company longer,” he says.5 Wednesday’s International Meeting kicked off at 6:30 a.m., but these associates weren’t sleepy.
MOMENTS 6 New badges! Shareholders’ associates were the first to receive new badges that say “Our People
FAVORITE
Make the Difference.” 7 Mr. Rollback hosted a Clean, Fast, and Friendly Race during Wednesday’s U.S.
Meeting. The winner? The Supercenter team. 8 Home Office tours were a chance for visiting associ-
ates to see what life is like in Bentonville. 9 Welcome to The Walmart Museum. Ready to dance?
8
9
7
I Make a Difference
Bruce Payne
department manager, dairy, Store 2508, Boise, Idaho
Bruce is so passionate about selling local Idaho milk and cheese that Greg Foran,
president and CEO of Walmart U.S., says that, on a number of items, Bruce has a
better price than what the Home Office can get. “He does one of the best jobs
with local merchandise that I’ve seen, anywhere,” Greg says. It’s a no-brainer for
Bruce, though, who is so passionate about his department that he’s turned down
promotions. “They keep asking me to move,” he says, “but I like my dairy!”I Make a Difference
Michael Holiday
case lot order filler, Distribution Center 6070, Shelby, N.C.
Every day, Michael comes to work with a joyful
attitude. And what a voice! His fellow associates got
their first taste of his abilities when he performed
the national anthem at an event honoring veterans.
“Some of the veterans were crying and shaking my
hand,” he says. “I felt honored to do that for them.”
Michael was another WATS winner; see them all at
wm1.walmartone.com/walmarttalentsearch.
10
13
11
12
I Make a Difference
Nikki Allen
department manager, jewelry/shoes, Store 849, Spring, Texas
“Walmart is awesome!” Nikki says. And she’s pretty awe-
some herself: Once, she went out of her way to help a
customer find a size-9 wedding ring that was needed
ASAP (though we didn’t ask why it was needed ASAP). The
appreciative customer then invited Nikki to the wedding!10 WATS winners introduced Friday’s host, Reese Witherspoon. 11 Rob Walton entered wearing Sam’s hat.
MOMENTS 12 The Sam Walton Entrepreneur of the Year Award was given to associate Lesley Smith, SVP, supply
FAVORITE
chain, Walmart China. 13 A nature preserve, named in honor of Rob Walton, was announced on Friday.
14 Mr. Rollback and Reese bend, snap, and stock. 15 Doug McMillon thanked Kortney Wright,
of Store 1689 in Aurora, Colo., for his exceptional work with grocery pickup and delivery.
14 15
I Make a Difference
Theresa Harrison
department manager, apparel,
Store 851, Ruidoso Downs, N.M.
One of the associates Theresa
mentored is now her store man-
ager! “Twenty years ago, I was
hired with a gentleman named
Bill Mikesell. I was his mentor, and
I feel like I taught him the road to
Walmart. Today, as we stand here,
he is my manager at Store 851.”
I Make a Difference
Christi Hays
department manager, hardware, Store 4683, Baton Rouge, La.
Christi proudly represented deaf associates worldwide
who make a difference to customers every day. She hopes
that people who see her in this issue will snap a picture of
themselves signing “I love you” in front of the magazine,
and tag it on Instagram as #CHaysWalmart. Good idea!Read more on Walmart and
Katrina at walmartworld.
com/Katrina.
Remembering
Katrina
Courtesy of
Crystal Leslie
Ten years after
Hurricane Katrina
made landfall on
the Mississippi
coast, Crystal Leslie,
customer service manager
at Store 1195 in Waveland,
Miss., recalls the aftermath The storm
in her own words—as well As a resident of the Gulf Coast, you become
accustomed to preparing for hurricanes every
as how the recovery has year. When news broke that Hurricane Katrina
was headed our way, Store 1195 on the coast of
shaped her community, her Mississippi started battening down the hatches.
On Aug. 27, 2005, many townspeople were
store, and her personal life. getting their supplies and getting ready to leave.
As a store, we boarded up the windows and doors
and sandbagged every door. We attended to
customers with smiles on our faces; no one was
really certain what would happen with a Category
5 storm headed our way. We prepared for the
worst and hoped for the best. I, like most people,
evacuated the next day.
Waveland was dubbed “ground zero” for
Hurricane Katrina’s landfall. The hurricane boasted
175 mph winds and a storm surge of roughly
26 feet. At the time, many of us didn’t realize what
that meant. On Aug. 30, I headed home. Along
Highway 90, only 2.5 miles from the beach, was
Store 1195. The front doors and windows were
blown out. It was flooded and destroyed inside.
38 The Associate’s Guide to Living BetterLee Scott, former
Courtesy of president and CEO of
Crystal Leslie Wal-Mart Stores, Inc.,
shares how Hurricane
Katrina shaped the
future of Walmart.
After Hurricane Katrina
hit, our associates
took action.
These associates
showed that Walmart’s
size could allow us
to make a difference.
Their actions caused
management to ask:
“How can we be the
The aftermath As a store, our purpose was to help our Walmart we were during
One of our co-managers drove a bulldozer community rebuild. I’ve learned more about Katrina all of the time?”
into the store to get supplies. She also broke myself and why my role at Walmart matters. That question
into the locked pharmacy and got medica- I watched Walmart do whatever it took to led to our efforts in
tions for our local hospital. Nineteen days help, and it sparked something in me. It sustainability. Our size
after the storm, Ray Cox, our store manager, changed my attitude and made me a better was an advantage. Our
had a 16,000-square-foot industrial-strength associate. I wouldn’t be who I am today relationships with our
tent erected in the parking lot. Townspeople without Walmart and Hurricane Katrina. suppliers an unmatched
could buy milk, food, blankets, air beds, asset. We could make
and tents. Soon after that, we also carried Life today our products and our
merchandise that other Walmarts didn’t have, Ten years later, our store is still going strong. stores more sustainable
like mattresses that could fit in FEMA trailers. There are no victims here—we’re survivors. without making people
Just before Thanksgiving 2005, a portion of Our community is thriving. As an associate, choose between the
our store opened as a Walmart Express. I am proud to have been a part of this com- environment and
their pocketbooks.
As time passed, our community began munity’s recovery. The impact Walmart had
And this was all
to recover. Cleanup crews were replaced by in our community then continues to exist
started by associates
contractors and builders. On Aug. 4, 2006, we today: We try to be involved in everything,
who knew that at
reopened as a Supercenter. Darlene Ladner, like Relay For Life and local beach cleanups. Walmart, we have both
a cashier here, says, “Walmart went above Our store created Walmart Warriors, a team of the freedom and the
and beyond for our customers: No other associates dedicated to doing charity events. responsibility to do what
store in town set up a tent for customers to We have the strength of a global corporation, is right for our customers
shop in. They were really there for us when and we’re making a world of difference right and communities.
we needed them the most.” here in Waveland.
Walmartworld.com 39For you.
By you.
About you.
We Are
Warm Hearts
in Snow Hill
Darrell Myers, manager of Store 3037 in
Snow Hill, N.C., knows that he and his team
of associates are a positive force in their
community of roughly 1,600 people. And
their focus on service is making a difference.
In March, Darrell and his team were awarded
the Helen R. Walton Excellence in Community
Leadership Award for outstanding service to
their community. What kind of service? Under
Darrell’s leadership, associates at this Walmart
Express store have helped the Greene County
Interfaith Volunteers make thousands of meals
for students of low-income families; they also
gave the $10,000 grant received with their
award to this group. Many associates—like
Stephanie Satterfield, supervisor, who’s
had close family affected by cancer—worked
together to raise more than $3,000 for the
American Cancer Society’s Relay For Life.
Darrell worked to get the Snow Hill Rural
Fire Department a total of $1,500 in grants
over the last two years from Walmart, allowing
the volunteer firefighters to purchase
equipment, like a Jaws of Life, that they
otherwise wouldn’t be able to afford.
Darrell (now manager of Store 3563 in
Bethlehem, Pa.) says that his team’s community
endeavors bring them closer to their customers.
“They shop with us because of it,” he says. “We
hear constantly, ‘Y’all do more for Greene County
and Snow Hill than companies that have been
here 50 years.’ To hear that is quite humbling.”
Lynwood Bunn, Snow Hill Rural Fire Department
chief, displays a hydraulic rescue tool purchased with
the help of Store 3037 and manager Darrell Myers.
40 The Associate’s Guide to Living BetterWalmart
Did You Know?
In 2008, Darrell Myers,
then an assistant manager
at Store 1287 in Burlington, N.C.,
came up with the idea of
removing the light bulbs from
breakroom vending machines
to save money. He was
honored at a sustainability
conference in Atlanta.
BELIEFS IN ACTION
Service to Our Customers
Give to the local community
in ways that connect to
our customers.
Walmartworld.com 41Anniversaries
40
40
Laurie Eoff Sharon Jeep
GM Receiving Associate Department Manager, Ladieswear
Store 1, Rogers, Ark. Store 1177, Manchester, Mo.
Hire date: July 9, 1975 Hire date: July 19, 1975
Stores worked in: 1 Stores worked in: 7
Positions held: 7 Positions held: 2
Laurie’s job has allowed her Sharon’s love of fashion
to try many new things. has kept her work fun.
I started at Walmart when I was 16. My I’ve always felt strongly about Sam Walton’s
mother thought I should work in an office, belief in God, family, work, and Respect for
so I tried that for a little while, but I ended the Individual. I love the people I work with.
up coming back. I just loved the opportunity I also enjoy getting to see what styles are
Walmart gave me to work with so many new and staying up to date with trends. I’ve
different people and try new things. Plus, been lucky that I’ve been able to bring my
there’s something special about working at love for fashion to work. I am grateful that
Store 1. Groups come through on tours to as I moved to different places, I was able to
see where it all began, and it’s fun to be able transfer to new stores and stay in the same
to share my experiences with them. department. It’s fun coming to work.
Message From Sam
JULY “The VPI Program has also been a winner with a great many of you excellent
1975
assistant managers contributing some tremendous gross profit items that
can be sold in volume. Your ideas and displays have really helped us . . .. ”
Message from Sam Walton, Walmart World, July 1975
42 The Associate’s Guide to Living BetterYou can also read
